HP z540, z545, z545-h Warranty and Support Guide
Warranty and Support Guide
HP Digital Entertainment Center
Before contacting HP Total Care, it’s important to have the following
information handy.
Please take a moment to write down your product information for future
reference.
Product Name: ______________________________________________________
Model Number: _____________________________________________________
System or
Product Number: ____________________________________________________
Serial Number: ______________________________________________________
Purchase Date: ______________________________________________________
Don’t Forget to Register!
Click ”Register with HP”
on your desktop or go to:
http://register.hp.com
NOTE: You can view your product number, model number, and
serial number, by pressing the Ctrl, Alt, and S keys on the
keyboard at the same time.
Where to Get Help
HP offers a wide variety of service and support options,
which are available around the clock for HP customers with
products that are either in or out of warranty.
Options to use when you need help:
1 Check the Start Here Booklet and product documentation
for help with setting up and using your product.
2 Use the support tools right on your product.
Help and Support Center for help with hardware
and software questions. Using the trackball, click Start
on the Windows desktop, and then click Help and
Support.
3 HP Customer Care Web support. For product
information, driver updates, troubleshooting, support
alerts and important security information, go to:
http://www.hp.com/support
4 If you have not solved the problem, call HP Total Care
by phone 24 hours a day, seven days a week in English,
Spanish (U.S. only) and French (Canada only) at
1-(800)-474-6836 [1-(800) HP invent]
(U.S. & Canada)
Or
905-206-4663 (local to Mississauga)
When you call, please have your product model number,
serial number, and date of purchase available. Telephone
support is free during your limited warranty period.
Software Support
America Online
U.S.: 1-888-346-3704 — Canada: 1-888-265-4357
http://www.aol.com
Apple iTunes — http://www.apple.com
Registration is quick, easy, and offers:
E-mail updates containing notifications about product
•
enhancements, the most recent support alerts, and driver
updates specific to the product(s) you own.
The HP newsgram, our monthly online magazine packed
•
full of product news, support tips, project ideas, and
much more. Visit us at:
http://subscription.support.hp.com
AT&T WorldNet
1-800-400-1447 — http://www.att.net
CompuServe 2000
1-800-944-9871 — http://www.compuserve.com
Corel — http://www3.corel.com
Detto Technologies
1-866-338-8663 — http://www.detto.com
Disney’s Blast Online
1-972-389-3970 — http://www.disney.com
EarthLink
Dial-up customer service: 1-800-890-6356
Dial-up technical support: 1-800-890-5128
DSL customer service and technical support:
1-888-829-8466
http://www.earthlink.net
InterVideo
510-651-0888 — http://www.intervideo.com/home
Microsoft Network
1-800-386-5550 — http://www.support.msn.com
Symantec — Norton AV — http://www.symantec.com
Prodigy Internet Services
1-800-213-0992 — http://www.prodigy.com
Quicken Basic (Intuit)
1-900-555-4688 — http://www.intuit.com
Veri t as (only CD-RW and DVD+RW/+R models)
http://www.veritas.com
Yahoo! — User Support
http://www.yahoo.com
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Recovering From Software Problems
The HP Digital Entertainment Center (HP DEC) uses the
operating system and installed software programs during
normal operation. If your HP DEC works improperly or stops
because of the software, you may be able to repair it.
For some software repairs, use the HP Application Recovery
program or the HP PC System Recovery program. These
programs use the recovery DVD disc included in the
accessory box.
There are several methods to fix your HP DEC. Try these
methods in the order listed here, or refer to the table that
follows the list:
Restart When you restart the HP DEC, the computer
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starts over using the operating system and software in its
memory. This is the simplest repair for your computer; just
click Start, choose Turn Off Computer, and then click
Restart.
Turn Off Com p u t e r When you turn off the HP DEC
•
and then turn it on again, you force the computer to copy
the operating system into its memory and to clear some
tracking information. This may eliminate some problems
that can remain after performing a Restart. To turn off the
computer just click Start, choose Turn Off Computer,
and then click Turn Off .
Driver Rollback This Microsoft Windows XP feature
•
is part of the Windows Installer program used with the
Add or Remove Programs utility in the Control Panel. It
can revert to the previous version of a driver program if
an installation fails when you are installing a new version
of the driver program. For more information, type
Rollback into the Search box in Help and Support.
System Restore This Microsoft Windows XP feature
•
allows you to bring your HP DEC configuration back to a
previous time when a current software problem may have
not existed. The feature does this by creating a ”restore
point” where it records the computer settings at that time
and date. The installation of some software automatically
sets a restore point for you, but it is recommended to
manually set restore points, especially before installing or
downloading additional software. When using Add
Programs from the Add or Remove Programs feature
under the computer Control Panel, the operating system
automatically creates a restore point before it adds the
software. If you experience a problem that you think may
be due to software on your computer, use System Restore
to return the PC to a previous restore point. For more
information, type System Restore into the Search box in
Help and Support.
Application and Driver Recovery If the problem
•
with the HP DEC seems to be with only one program or
one driver, it may be that the application program or the
driver program is damaged. You can reinstall individual
factory-installed application programs and driver
programs by using the HP Application Recovery
program (select models only); see ”Application
Recovery” on page 5.
System Recovery Use the HP PC System Recovery
•
program as a last resort to reinstall the software. First
perform System Recovery using the recovery discs and
choose Standard Recovery. Finally, if necessary, perform
System Recovery using the recovery discs and choose full
System Recovery. Refer to ”System Recovery Using
Recovery Discs” on page 6.
Before using the HP PC System Recovery program or the
HP Application Recovery program, use System Restore.
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When your HP DEC stops working correctly, the Restart, Turn
Off Computer, and Driver Rollback methods (described
above) may resolve the problem. After you have tried these
three methods, if needed, try the remaining actions, using
the table that follows as a quick reference.
For the specific computer problem, try the method listed as #1, and then #2.
Problem/Status
You installed a new application or device driver 1
An application does not work 1 2
A device driver does not work 1
Computer stops responding or does not work 1 2
You replaced the hard disk drive 1
Microsoft
System Restore
Application
Recovery program
System Recovery from
the recovery DVDs
The recovery discs can be used only with the specified model. The discs are licensed for use only with your HP DEC. The
recovery DVDs can install the operating system and software on your computer if the software becomes corrupted or is
accidentally erased.
System Restore
WARNING: Try System Restore before using
the HP PC System Recovery program.
If software on your hard drive accidentally gets erased or
damaged, first use the Microsoft System Restore feature in
Windows XP to restore the computer system and program
settings.
System Restore returns the computer settings to a selected
restore point without affecting user programs or document
files. For more information, type System Restore into the
Search box in Help and Support.
To Start System Restore:
1 Close all open programs.
2 Click the Start button.
3 Choose All Programs.
4 Choose Accessories.
5 Choose System Tools.
6 Click System Restore.
Follow the onscreen instructions.
Application Recovery
NOTE: Not all models include the Application
Recovery program. Perform steps 3 through 5 of the
following procedure. If HP Application Recovery appears in
the folder, your model includes the program.
If an individual factory-installed application or driver
accidentally gets erased or damaged, you can reinstall the
software using the HP Application Recovery program (select
models).
NOTE: Use the Application Recovery program to reinstall
factory-installed applications and drivers. For other software
programs, reinstall these programs directly from their
original CDs or DVDs.
To Start Application Recovery:
1 Close all applications and folders.
2 Uninstall the existing (damaged) application.
3 Click Start on the taskbar.
4 Choose All Programs.
5 Choose HP Digital Entertainment Center Help &
Tools.
6 Click HP Application Recovery, and then click Yes.
Insert the recovery disc #1 into a DVD drive.
7 Click Application Installation or
Driver Installation, and then click Next.
8 Select the driver or application program to install, and
then click Install.
9 Follow the onscreen instructions.
10 Repeat steps 7 through 9 to install other drivers or
applications.
11 When you have finished recovering applications or
drivers, close the Application Recovery program. Then
click Start, click Turn Off Computer, and click
Restart to restart the PC.
WARNING: Do not skip this last step! You must
restart the HP DEC when you are finished
recovering applications or drivers.
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System Recovery
When you’ve tried other methods of repairing your
system software (like System Restore or Application
Recovery), you may want to use the HP PC System Recovery
program as a last resort to reinstall the software.
When necessary, you can reinstall the operating system and
the application software that was originally installed on the
HP DEC at the factory by using the System Recovery
program.
WARNING: The HP PC System Recovery
program will delete any data or programs
that you installed after purchase. Be sure to
back up any data that you want to keep onto
a removable disc.
In the unlikely event that you replace the hard disk drive, use
recovery discs to reinstall the operating system and software
on the hard disk drive.
System Recovery Using
Recovery Discs
The recovery discs provide two recovery options:
Standard Recovery: This option recovers factory-
•
shipped programs, drivers, and the operating system
without affecting any data files that you may have
created since purchase. Some data files may be difficult
to find after the System Recovery, so it is best to back up
all hard disk drive files before performing a System
Recovery. However, you must reinstall any software that
was not installed on the HP DEC at the factory. This
includes software that came on CDs included in the
accessory box, and software programs you installed
since your purchase.
Full System Recovery: This recovery function
•
completely erases and reformats the hard disk drive. The
program performs a full System Recovery to reinstall the
operating system, programs, and drivers from the
recovery discs. However, you must reinstall any software
that was not installed on the HP DEC at the factory. This
includes software that came on CDs included in the
accessory box, and software programs you installed
since your purchase.
NOTE: If your HP DEC has a blank or corrupted hard disk
drive, you will see only the full System Recovery option.
To Run System Recovery Program Using
Recovery Discs:
1 If the HP DEC works, back up all data files that you want
to save onto removable media, such as a DVD. Remove
the backup DVD you’ve made.
2 Press the Eject button on the disc drive, and wait for
the tray to open. Insert Recovery DVD disc #1 and
close the tray.
3 Turn off the HP DEC:
• If the computer works: Click Start on the taskbar,
click Turn Off Computer, and then click Turn Off.
Or
• Press and hold the On button approximately
5 seconds until the computer turns off.
4 Disconnect all peripheral devices from the computer
except the monitor and the keyboard.
5 Press the On button to turn on the computer.
6 The computer starts the recovery; wait for the onscreen
instructions to display, and then follow those instructions:
• For standard recovery, press R. Choose Next to
proceed with the System Recovery. Choose Yes to
start the recovery. Insert the remaining recovery discs
when directed.
Or
• For full System Recovery, press F. Choose Yes to
perform a full System Recovery. Insert the remaining
discs when directed.
Or
• If your computer hard disk drive is blank or corrupted,
press R to perform a full System Recovery. Insert the
remaining recovery discs when directed.
7 When the recovery program finishes, the drive tray
ejects. Remove the disc.
8 Click Restart to restart the computer.
9 After the computer restarts, a series of startup screens
appears. To proceed with the initial Microsoft Windows
setup, you must answer a few questions.
10 Complete the computer startup, finish the registration
process, and wait until you see the desktop. Then, turn off
the computer, reconnect all peripheral devices, and turn
on the computer.
11 Reinstall software not originally installed on the computer
by the factory.
12 Copy data files that you saved on the backup DVD you
made to your hard disk drive.
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