HP Z420, Z620, Z820 User Manual

HP Z420, Z620, and Z820 Workstation Series

User Guide

Warranty

Trademark Credits

First Edition: March 2012

Part number: 669529-001

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is” without warranty of any kind, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products.

Nothing herein should be construed as constituting an additional warranty.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

The HP logo is a trademark of HewlettPackard Company in the U.S. and other countries.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

Intel is a trademark of Intel Corporation in the U.S. and other countries and is used under license.

Acrobat is a trademark of Adobe Systems Incorporated.

ENERGY STAR is a U.S. registered mark of the United States Environmental Protection Agency.

About this guide

This guide provides setup and troubleshooting information for the HP Z Workstation series. It includes these topics:

Locating HP resources on page 1

Workstation features on page 6

Setting up the workstation on page 14

Setting up and restoring Microsoft Windows on page 26

Setting up and restoring Linux on page 28

Diagnostics and Minor Troubleshooting on page 33

Routine Care on page 39

TIP: If you do not find what you are looking for in this guide:

Guide topics

— Find technical details in the Manufacturing and Service Guide at

workstation_manuals.

— View component installation videos at

— See additional information on your workstation at

http://www.hp.com/go/sml.

http://www.hp.com/go/workstations.

http://www.hp.com/support/

iii

iv About this guide

Table of contents

1 Locating HP resources ....................................................................................................... 1

Product information .................................................................................................................. 2

Support ................................................................................................................................... 3

Product documentation ............................................................................................................. 4

Product diagnostics .................................................................................................................. 4

Product updates ....................................................................................................................... 5

2 Workstation features ........................................................................................................ 6

HP Z420 Workstation components ............................................................................................. 6

HP Z420 Workstation front panel ............................................................................... 6

HP Z420 Workstation rear panel ................................................................................ 7

HP Z620 Workstation components ............................................................................................. 8

HP Z620 Workstation front panel ............................................................................... 8

HP Z620 Workstation rear panel ................................................................................ 9

HP Z820 Workstation components ........................................................................................... 10

HP Z820 Workstation front panel ............................................................................. 10

HP Z820 Workstation rear panel .............................................................................. 11

Product specifications ............................................................................................................. 12

Workstation weights and dimensions ......................................................................... 12

Environmental specifications ..................................................................................... 13

3 Setting up the workstation ............................................................................................. 14

Ensuring proper ventilation ...................................................................................................... 14

Setup procedures ................................................................................................................... 16

Adding monitors .................................................................................................................... 17

Planning for additional monitors ................................................................................ 17

Finding supported graphics cards ............................................................................. 19

Matching graphics cards to monitor connectors .......................................................... 19

Identifying monitor connection requirements ............................................................... 20

Connecting and configuring monitors ........................................................................ 21

Using a third-party graphics configuration utility .......................................................... 22

Customizing the monitor display (Microsoft Windows) ................................................. 22

Converting to desktop configuration (Z420 only) ....................................................................... 23

Installing optional components ................................................................................................. 25

Security ................................................................................................................................ 25

Product recycling ................................................................................................................... 25

4 Setting up and restoring Microsoft Windows ................................................................... 26

Setting up the Microsoft operating system .................................................................................. 26

Installing or upgrading device drivers ........................................................................ 26

Transferring files and settings .................................................................................... 27

Restoring the operating system with HP Recovery Manager ......................................................... 27

5 Setting up and restoring Linux ........................................................................................ 28

HP Linux Support Matrix ......................................................................................................... 28

HP Installer Kit for Linux (HPIKL) ................................................................................................ 29

Setting up Red Hat Enterprise Linux .......................................................................................... 29

HPIKL driver CD ...................................................................................................... 30

Installing with the HP Red Hat Linux driver CD ............................................................ 30

Warranty ............................................................................................................... 30

Setting up SUSE Linux Enterprise Desktop (SLED) ........................................................................ 31

Setting up preloaded SLED ....................................................................................... 31

Installing SLED with the CD Installer Kit ...................................................................... 31

Warranty ............................................................................................................... 31

Restoring SLED (preloaded systems only) .................................................................... 32

Proprietary graphics drivers ..................................................................................................... 32

6 Diagnostics and Minor Troubleshooting ........................................................................... 33

Calling technical support ......................................................................................................... 33

Locating ID labels ................................................................................................................... 34

Locating warranty information ................................................................................................. 35

HP troubleshooting resources and tools ..................................................................................... 35

HP Support Assistant ................................................................................................ 35

E-support ................................................................................................................ 35

Troubleshooting a problem ........................................................................ 36

Instant Support and Active Chat ................................................................. 36

Customer Advisories, Customer and Security Bulletins, and Customer Notices .. 36

Product Change Notifications .................................................................... 36

Helpful hints ........................................................................................................... 37

At startup ................................................................................................ 37

During operation ...................................................................................... 37

Customer self-repair .................................................................................. 38

Other troubleshooting options .................................................................... 38

7 Routine Care ................................................................................................................... 39

General cleaning safety precautions ......................................................................................... 39

Cleaning the chassis ............................................................................................................... 39

Cleaning the keyboard ........................................................................................................... 40

Cleaning the monitor .............................................................................................................. 40

Cleaning the mouse ................................................................................................................ 41

vii

viii

1 Locating HP resources

This section provides information on the following HP resources for your workstation:

Topics

Product information on page 2

Technical specifications

●

HP Cool Tools

●

Regulatory information

●

Accessories

●

System board

●

Serial number and Certificate of Authenticity labels

●

Support on page 3

Product support

●

HP Support Assistant

●

Warranty information

●

Product documentation on page 4

HP and third-party documentation, white papers

●

Product notifications

●

Technical specifications (QuickSpecs)

●

Customer Advisories, Security Bulletins, Notices

●

Product diagnostics on page 4

Diagnostics tools

●

Audible beeps and LED code definitions

●

POST error codes

●

Product updates on page 5

Driver and BIOS updates

●

Operating systems

●

Product information

Table 1-1 Product information

Topic Location

Technical specifications Go to www.hp.com/go/quickspecs. In the left pane, select your region and then

select Workstations.

HP Cool Tools Most HP Microsoft Windows workstations are preloaded with tools that may enhance

system performance and with additional software that is not automatically installed during first boot. To access these applications:

●

To learn more about these applications, click HP Cool Tools—Learn More.

To install or launch the applications, click the appropriate application icon.

Regulatory information Refer to the Safety & Regulatory Information guide for product Class information. You

can also refer to the label on the workstation chassis.

Accessories For complete and current information on supported accessories and components, see

http://www.hp.com/go/workstations.

System board A diagram of the system board is located on the inside of the side access panel

(tower and desktop configurations) or on the inside of the chassis (all-in-one configurations). Additional information is located in the Maintenance and Service Guide on the Web at

Click the HP Cool Tools icon on the desktop, or

Open the HP Cool Tools folder by selecting Start > All Programs > HP > HP Cool Tools.

http://www.hp.com/support/workstation_manuals/.

Serial number and Certificate of Authenticity (COA) labels (if applicable)

Linux For information on running Linux on HP workstations, go to

Serial number labels are on the top or back panel (tower and desktop configurations) or on a pull-out card on the side of the display (all-in-one configuration). The COA label is typically located near the serial number label. Some workstations have this label on the bottom panel.

linux/, then select Linux on Workstations from the list on the left.

http://www.hp.com/

2Chapter 1 Locating HP resources

Support

Table 1-2 Support

Topic Location

Product support For U.S. support, go to

For worldwide support, go to

Here you can:

Chat online with an HP technician

●

Obtain E-mail support

●

Find support telephone numbers

●

Locate an HP service center

●

HP Support Assistant

Warranty information

HP Support Assistant is an HP application that helps you maintain the performance of your workstation and resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance.

To access HP Support Assistant, double-click the HP Support Assistant icon on your desktop.

NOTE: HP Support Assistant is pre-installed on all HP workstations running Microsoft Windows 7. HP

Support Assistant is not available on workstations running Linux.

To locate base warranty information, see

To locate an existing Care Pack, see

To extend a standard product warranty, see

carepack-overview.html. HP Care Pack Services offer upgraded service levels to extend and expand a

standard product warranty.

http://www.hp.com/go/contactHP.

http://welcome.hp.com/country/us/en/wwcontact_us.html.

http://www.hp.com/support/warranty-lookuptool.

http://www.hp.com/go/lookuptool.

http://h20219.www2.hp.com/services/us/en/warranty/

For some countries/regions, a printed HP Limited Warranty is provided in the box. In countries/regions where the warranty is not provided in printed format, you may request a printed copy from www.hp.com/go/orderdocuments or write to:

North America: Hewlett Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA

●

Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco

●

s/Naviglio (MI), Italy

Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507

●

Please include your product number, warranty period (found on your serial number label), name and postal address.

Support

Product documentation

Table 1-3 Product documentation

Topic Location

HP user documentation, white papers, and third-party documentation

Removal and replacement videos To learn how to remove and replace workstation components, go to

Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver

Technical specifications The Product Bulletin contains QuickSpecs for HP Workstations. QuickSpecs include

Customer Advisories, Security Bulletins, and Notices

For the latest online documentation, go to

workstation_manuals. These include this User Guide and the Maintenance and

Service Guide.

http://www.hp.com/go/sml.

and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Sign up at

gateway/?jumpid=go/subscribe-gate1.

Customer advisories and product change notifications are also available on

http://www.hp.com/go/bizsupport/.

information the operating system, power supply, memory, CPU, and many other system components. To access the QuickSpecs, see

quickspecs/.

To find advisories, bulletins, and notices:

1. See

2. Select the desired product.

3. From the Resources section, select See more…

4. Use the scroll bar to select Customer Advisories, Customer Bulletins, or

http://www.hp.com/go/workstationsupport.

Customer Notices.

http://www.hp.com/support/

www.hp.com/united-states/subscribe/

http://www.hp.com/go/

Product diagnostics

Table 1-4 Product diagnostics

Topic Location

Diagnostics tools The HP Vision Diagnostics utility is pre-installed on Windows 7 systems. To transfer it

Audible beep and LED code definitions

POST error codes Refer to the workstation Maintenance and Service Guide at

4Chapter 1 Locating HP resources

to an optical disc or USB flash drive, click Start > All Programs > HP Help & Support > HP Vision Diagnostics Disk Creation.

Refer to the workstation Maintenance and Service Guide at

support/workstation_manuals.

http://www.hp.com/

Product updates

Table 1-5 Product updates

Topic Location

Driver and BIOS updates See

Operating systems For additional information, on:

http://www.hp.com/go/workstationsupport to verify that you have the latest

drivers for the workstation.

To determine the current workstation BIOS on your workstation, follow these steps during system power up:

1. Power on the workstation, and press Esc during boot up..

2. Press F10 to enter the F10 Setup utility.

3. Go to File > System Information. Note the BIOS version and date and

compare it with the BIOS versions that appear on the HP website.

Alternatively, on Windows 7 systems you can:,You can also find the BIOS version under Windows 7 by going to All Programs > Accessories > System Tools > System Information > In the right pane, find the line with "BIOS Version/Date. Note the BIOS version and date and compare it with the versions that appear on the HP website.

1. Go to Start > All Programs > Accessories > System Tools > System

Information.

2. In the right pane, find the line with BIOS Version/Date.

3. Note the BIOS version and date and compare it with the versions that appear

on the HP website.

Operating systems supported on HP workstations, go to

●

go/wsos.

http://www.hp.com/

Windows operating systems, go to

●

Linux operating systems, go to

●

http://www.microsoft.com/support.

http://www.hp.com/linux.

Product updates

2 Workstation features

For complete and current information on supported accessories and components for your workstation,

http://partsurfer.hp.com.

see

HP Z420 Workstation components

HP Z420 Workstation front panel

Figure 2-1 Front panel components

Table 2-1 Component descriptions

1 Optical drive 5 USB 3.0 ports (2, blue)

6 Chapter 2 Workstation features

Power button 6 Headphone connector

Hard drive activity light 7 Microphone connector

USB 2.0 port (black) 8 IEEE–1394a FireWire connector

HP Z420 Workstation rear panel

Figure 2-2 Rear panel components

Table 2-2 Component descriptions

2 Universal chassis clamp opening 10

5 Security slot 13

6 Padlock loop 14

8 Graphics card connector 16 Power cord connector

Power supply Built-In Self Test (BIST) LED

PS/2 mouse connector (green) 11

USB 2.0 ports (4, black) 12 USB 3.0 ports (2, blue)

Audio line-in connector (blue) 15 Rear power button

9 Audio line-out connector (green)

Microphone connector (pink)

AMT-enabled RJ-45 network connector (orange)

IEEE-1394a FireWire connector (white)

PS/2 keyboard connector (purple)

HP Z420 Workstation components

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