User Guide
© Copyright 2018 HP Development Company,
L.P.
HDMI, the HDMI Logo and High-Denition
Multimedia Interface are trademarks or
registered trademarks of HDMI Licensing LLC.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: January 2018
Document part number: 935553-002
About This Guide
This guide provides information on monitor features, setting up the monitor, using the software and technical
specications.
WARNING! Indicates a hazardous situation that, if not avoided, could result in bodily harm or loss of life.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in damage to equipment or loss
of information.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). A notice alerts the user that failure to follow a procedure exactly as described
could result in loss of data or in damage to hardware or software. Also contains essential information to
explain a concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
This product incorporates HDMI technology.
iii
iv About This Guide
Table of contents
1 Getting Started ............................................................................................................................................. 1
Important safety information ............................................................................................................................... 1
Product features and components ........................................................................................................................ 2
Features ............................................................................................................................................... 2
Rear components ................................................................................................................................ 3
Setting up the monitor .......................................................................................................................................... 4
Use caution when setting up the monitor ........................................................................................... 4
Attaching the monitor stand ............................................................................................................... 4
Connecting the cables ......................................................................................................................... 5
Connecting USB devices ...................................................................................................................... 8
Adjusting the monitor ......................................................................................................................... 9
Turning on the monitor ..................................................................................................................... 10
Mounting the monitor ....................................................................................................................... 11
Removing the monitor stand .......................................................................................... 11
Attaching the monitor to a mounting device .................................................................. 12
2 Using the monitor ........................................................................................................................................ 13
Software and utilities .......................................................................................................................................... 13
The Information le ........................................................................................................................... 13
The Image Color Matching le ........................................................................................................... 13
Using the on-screen display (OSD) menu ............................................................................................................ 13
Assigning the Function buttons ........................................................................................................................... 14
Using Picture-in-Picture (PIP) and Picture-beside-Picture (PBP) ....................................................................... 15
Adjusting to Low Blue Light Mode ....................................................................................................................... 15
Using Auto-Sleep Mode ....................................................................................................................................... 16
3 Support and troubleshooting ........................................................................................................................ 17
Solving common problems .................................................................................................................................. 17
Button lockouts ................................................................................................................................................... 17
Contacting support .............................................................................................................................................. 18
Preparing to call technical support ..................................................................................................................... 18
Locating the serial number and product number ............................................................................................... 18
4 Maintaining the monitor .............................................................................................................................. 19
Maintenance guidelines ....................................................................................................................................... 19
Cleaning the monitor ......................................................................................................................... 19
v
Shipping the monitor ......................................................................................................................... 19
Appendix A Technical specications ................................................................................................................. 20
Preset display resolutions ................................................................................................................................... 21
Energy saver feature ........................................................................................................................................... 22
Appendix B Accessibility ................................................................................................................................. 23
Supported assistive technologies ....................................................................................................................... 23
Contacting support .............................................................................................................................................. 23
vi
1 Getting Started
Important safety information
A power cord is included with the monitor. If another cord is used, use only a power source and connection
appropriate for this monitor. For information on the correct power cord set to use with the monitor, refer to
Product Notices provided in your documentation kit.
the
WARNING! To reduce the risk of electric shock or damage to the equipment:
• Plug the power cord into an AC outlet that is easily accessible at all times.
• Disconnect power from the computer by unplugging the power cord from the AC outlet.
• If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded (earthed) 3-pin
outlet. Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter. The grounding
pin is an important safety feature.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the AC outlet,
grasp the cord by the plug.
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup
and proper posture, and health and work habits for computer users. The Safety & Comfort Guide also provides
important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at
http://www.hp.com/ergo.
IMPORTANT: For the protection of the monitor, as well as the computer, connect all power cords for the
computer and its peripheral devices (such as a monitor, printer, scanner) to some form of surge protection
device such as a power strip or uninterruptible power supply (UPS). Not all power strips provide surge
protection; the power strips must be specically labeled as having this capability. Use a power strip whose
manufacturer oers a damage replacement policy so you can replace the equipment if surge protection fails.
Use the appropriate and correctly sized furniture designed to properly support your HP LCD monitor.
WARNING! LCD monitors that are inappropriately situated on dressers, bookcases, shelves, desks, speakers,
chests, or carts may fall over and cause personal injury.
Care should be taken to route all cords and cables connected to the LCD monitor so that they cannot be pulled,
grabbed, or tripped over.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled
luminous environment to avoid interference from surrounding light and bright surfaces that may cause
disturbing reections from the screen.
Important safety information 1
Product features and components
Features
The monitor features include the following:
●
80 cm (31.5-inch) diagonal viewable area with 3840 x 2160 UHD resolution, plus full-screen support for
lower resolutions
●
Wide color gamut to provide coverage of sRGB color spaces
●
Nonglare panel with an LED backlight
●
Wide viewing angle to allow viewing from a sitting or standing position, or moving from side to side
●
Tilt capability
●
Swivel and height adjustment capabilities
●
Removable stand for exible monitor panel mounting solutions
●
HP Quick Release 2 device to quickly install the monitor head to the stand with a simple click, and then
remove it with the convenient sliding tab release
●
DisplayPort video input
●
Mini DisplayPort video input
●
One HDMI (High-Denition Multimedia Interface) video input
●
Dual-PIP functionality to enable the DisplayPort and HDMI inputs to be viewed in each half of the screen
●
Audio-out jack
●
USB 3.0 hub with one upstream port (connects to the computer) and four downstream ports (connect to
USB devices)
●
USB cable provided to connect the monitor's USB hub to the USB connector on the computer
●
Four Function buttons on the rear panel, three that can be recongured to quickly allow selection of the
most commonly used operations
●
Plug and Play capability if supported by your operating system
●
Security cable slot on the rear of the monitor for an optional cable lock
●
Cable management feature for placement of cables and cords
●
On-Screen Display (OSD) adjustments in several languages for easy setup and screen optimization
●
HP Display Assistant software for adjusting monitor settings and enabling theft deterrence features
●
HDCP (High-Bandwidth Digital Content Protection) copy protection on all digital inputs
●
Energy saver feature to meet requirements for reduced power consumption
NOTE: For safety and regulatory information, refer to the Product Notices provided in your documentation
kit. To locate updates to the user guide for your product, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
2 Chapter 1 Getting Started
Rear components
Component Function
1 Function buttons Use these buttons to navigate through the OSD menu based on the
indicators above the buttons that are activated while the OSD menu is open.
NOTE: You can assign the Function buttons in the OSD menu to quickly
select the most commonly used operations. See Assigning the Function
buttons on page 14 for more information.
2 Power button Press the button to turn the monitor on or o.
3 Master power switch Turns on or o all power to the monitor.
NOTE: Putting the switch in the O position will yield the lowest power
state for the monitor when not in use.
4 Power connector Connects a power cord.
5 VESA release button Releases the stand from the monitor.
6 HDMI port Connects the HDMI cable from the source device to the monitor.
7 Mini DisplayPort port Connects the Mini DisplayPort cable from the source device to the monitor.
8 DisplayPort port Connects the DisplayPort cable from the source device to the monitor.
9 Audio-out jack Connects optional powered stereo speakers or a television audio cable.
10 USB Type-C port
(upstream)
11 USB Type-A ports (2)
(downstream)
12 Security cable slot Connects a security cable to a stationary object.
13 USB Type-A port
(downstream)
Connects a USB Type-C cable to a source device.
Connect the USB hub cable from the source device to the monitor.
NOTE: The security cable is designed to act as a deterrent, but it may not
prevent the monitor from being mishandled or stolen.
Connects an optional USB device to the monitor.
Product features and components 3
Component Function
14 USB Type-C port
(downstream)
The USB Type-C upstream port can function as a DisplayPort audio/video input, as a USB 3.0 upstream connection, or
it can be used to deliver up to 65 watts of power to a device. Power outputs are 5 V/9 V/10 V/12 V/15 V/20 V to achieve
65 W output.
Connects a USB Type-C cable to a source device.
Setting up the monitor
Use caution when setting up the monitor
To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on the panel may
cause nonuniformity of color or disorientation of the liquid crystals. If this occurs the screen will not recover
to its normal condition.
If installing a stand, position the monitor facedown on a at surface covered with protective sheet foam or a
nonabrasive cloth. This prevents the screen from getting scratched, defaced, or broken and prevents damage
to the control buttons.
Attaching the monitor stand
CAUTION: The screen is fragile. Avoid touching or applying pressure to the screen; doing so can cause
damage.
TIP: Consider the placement of the monitor, because the bezel might cause interfering reections from
surrounding light and bright surfaces.
1. Lift the monitor from its box and place it facedown on a at surface covered by protective sheet foam or
a nonabrasive cloth.
2. Slide the top of the stand's mounting plate (1) under the upper lip of the recess in the back of the
monitor.
3. Lower the bottom of the stand's mounting plate (2) into the recess until it snaps into place.
4 Chapter 1 Getting Started
Connecting the cables
NOTE: The monitor ships with select cables. Not all cables shown in this section are included with the
monitor.
1. Place the monitor in a convenient, well-ventilated location near the computer.
2. Connect a video cable.
NOTE: The monitor will automatically determine which inputs have valid video signals. The inputs can
be selected through the OSD by pressing the Menu button and selecting Input Control.
●
Connect one end of a DisplayPort cable to the DisplayPort port on the rear of the monitor and the
other end to the DisplayPort port on the source device.
Setting up the monitor 5
●
Connect one end of a Mini DisplayPort cable to the Mini DisplayPort port on the rear of the monitor
and the other end to the DisplayPort port on the source device.
NOTE: Depending on your DisplayPort cable connection, either the DisplayPort or Mini
DisplayPort input video connection is disabled between the monitor and connected host device
after the system exits from sleep state or if the input signal is lost. When the system wakes from
sleep state, the monitor automatically scans to an active input video signal.
If your last video input connection was to DisplayPort, the monitor automatically scans and
switches to USB-C video, DisplayPort, or HDMI video input source, but not to Mini DisplayPort. If
your last video input connection was to the Mini DisplayPort, the monitor automatically scans and
switches to USB-C video, Mini DisplayPort, or HDMI, but not to DisplayPort.
You will need to reconnect to the desired DisplayPort (DisplayPort 1) or Mini DisplayPort
(DisplayPort 2) input using the OSD menu. To reconnect, press the OSD button on the monitor,
Menu > Input Control, and then the desired DisplayPort setting.
select
●
Connect one end of an HDMI cable to the HDMI port on the back of the monitor and the other end to
the source device.
3. You must connect the USB upstream cable from the source computer to the monitor to enable the USB
ports on the monitor.
6 Chapter 1 Getting Started
●
For a USB Hub:
Connect the Type-C end of a USB cable to a USB Type-C port on the monitor and the other end to a
USB Type-A port on the source device.
●
For DisplayPort Alt-mode:
Connect the Type-C end of a USB cable to a USB Type-C port on the monitor and the other end to a
USB Type-C port on the source device.
NOTE: To set the video input source to USB-C, press the Menu button on the monitor’s rear panel,
select Input Control, and then select USB-C Conguration.
●
Select the option 3840 × 2160 @ 60 Hz + USB 2.0 for a higher vertical refresh rate and a lower USB
speed.
–or–
●
Select the option 3840 × 2160 @ 30 Hz + USB 3.0 for a lower vertical refresh rate and a higher USB
speed.
Setting up the monitor 7
4. Connect one end of the power cord to a grounded AC outlet, and then connect the other end to the
monitor.
WARNING! To reduce the risk of electric shock or damage to the equipment:
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
Disconnect power from the equipment by unplugging the power cord from the AC outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging the power cord
from the AC outlet, grasp the cord by the plug.
Connecting USB devices
USB ports are used to connect devices such as a digital camera, USB keyboard, or USB mouse. There are four
downstream USB ports on the monitor: two USB-A downstream on the rear and one USB-C/one USB-A
downstream on the side.
NOTE: You must connect the USB upstream cable from the computer to the monitor to enable the USB
downstream ports on the monitor. See step 4 in Connecting the cables on page 5.
8 Chapter 1 Getting Started
Adjusting the monitor
1. Tilt the monitor panel forward or backward to set it to a comfortable eye level.
2. Adjust the monitor’s height to a comfortable position for your individual workstation. The monitor’s top
bezel edge should not exceed a height that is parallel to your eye height. A monitor that is positioned
low and reclined may be more comfortable for users with corrective lenses. The monitor should be
repositioned as you adjust your working posture throughout the work day.
3. Swivel the display to the left or right for the best viewing angle.
Setting up the monitor 9
Turning on the monitor
1. Set the master power switch (1) on the monitor to the On position.
2. Press the power button (2) on the rear of the monitor to turn it on.
CAUTION: Burn-in image damage may occur on monitors that display the same static image on screen for
two or more hours. To avoid burn-in image damage on the monitor screen, you should always activate a
screen saver application or turn o the monitor when it is not in use for a prolonged period of time. Image
retention is a condition that may occur on all LCD screens. A burned-in image on the monitor is not covered
under the HP warranty.
NOTE: If pressing the power button has no eect, the Power Button Lockout feature may be enabled. To
disable this feature, press and hold the monitor power button for 10 seconds.
NOTE: You can disable the power LED in the OSD menu. Press the Menu button on the monitor’s rear panel,
and then select Power Control > Power LED > O.
When the monitor is powered on, a Monitor Status message is displayed for ve seconds. The message shows
which input is the current active signal, the current preset display resolution, and the recommended preset
display resolution.
The monitor automatically scans the signal inputs for an active input and uses that input for the display.
10 Chapter 1 Getting Started
Mounting the monitor
The monitor panel can be attached to a wall, swing arm, or other mounting xture.
NOTE: This apparatus is intended to be supported by UL– or CSA–Listed wall-mount bracket.
CAUTION: This monitor supports the VESA industry-standard 100 mm mounting holes. To attach a third-
party mounting solution to the monitor, four 4 mm, 0.7 pitch, and 10 mm–long screws are required. Longer
screws may damage the monitor. It is important to verify that the manufacturer’s mounting solution is
compliant with the VESA standard and is rated to support the weight of the monitor display panel. For best
performance, use the power and video cables provided with the monitor.
Removing the monitor stand
CAUTION: Before beginning to disassemble the monitor, be sure the monitor is turned o and all cables are
disconnected.
1. Disconnect and remove all cables from the monitor.
2. Position the monitor face down on a at surface covered by protective sheet foam or a nonabrasive
cloth.
3. Press the VESA release button (1) to release the stand.
4. Swing the bottom of the stand up until the mounting plate clears the recess in the panel (2).
5. Slide the stand out of the recess (3).
Setting up the monitor 11
Attaching the monitor to a mounting device
1. Remove the monitor stand. Refer to Removing the monitor stand on page 11.
2. Remove the four screws from the VESA holes located on the rear of the monitor head.
3. Use the four screws removed from the VESA holes on rear of the monitor head to attach the mounting
device to the monitor.
IMPORTANT: Follow the mounting device manufacturer’s instructions when mounting the monitor to a
wall or swing arm.
IMPORTANT: For optimal monitor performance and screen clarity, do not rotate the monitor 90
degrees to portrait orientation.
12 Chapter 1 Getting Started
2 Using the monitor
Software and utilities
You can download and install the following les from http://www.hp.com/support.
●
INF (Information) le
●
ICM (Image Color Matching) les (one for each calibrated color space)
●
HP Display Assistant–adjusts the monitor settings and enables theft deterrence features
The Information le
The INF le denes monitor resources used by Windows® operating systems to ensure monitor compatibility
with the computer’s graphics adapter.
This monitor is Windows Plug and Play–compatible and the monitor will work correctly without installing the
INF
le. Monitor Plug and Play–compatibility requires that the computer’s graphic card is VESA DDC2–
compliant and that the monitor connects directly to the graphics card. Plug and Play does not work through
separate BNC-type connectors or through distribution buers/boxes.
The Image Color Matching le
The ICM les are data les that are used in conjunction with graphics programs to provide consistent color
matching from monitor screen to printer, or from scanner to monitor screen. This le is activated from within
graphics programs that support this feature.
NOTE: The ICM color prole is written in accordance with the International Color Consortium (ICC) Prole
Format specication.
Using the on-screen display (OSD) menu
Use the OSD menu to adjust the monitor screen image based on your preferences. You can access and make
adjustments in the OSD menu using the Function buttons on the monitor's rear panel.
To access the OSD menu and make adjustments, do the following:
1. If the monitor is not already on, press the power button on the monitor’s rear panel to turn on the
monitor.
2. To access the OSD menu, press one of the four Function buttons on the monitor's rear panel to activate
the buttons. Then press the Menu button to open the OSD.
3. Use the Function buttons to navigate, select, and adjust the menu choices. The on-screen button labels
vary depending on which menu or submenu is active.
The following table lists the menu selections in the OSD main menu.
Main Menu
Description
Brightness or Luminance Adjusts the brightness or luminance level of the screen.
Contrast Adjusts the contrast level of the screen. The factory default is 80.
Software and utilities 13
Main Menu Description
Color Control Selects and adjusts the screen color.
Input Control Selects the video input signal.
Image Control Adjusts the screen image.
PIP Control Selects and adjusts the PIP image.
Power Control Adjusts the power settings.
Menu Control Adjusts the OSD controls.
Management Adjusts the DDC/CI settings and returns all OSD menu settings to the factory default settings.
Information Selects and displays important information about the monitor.
Exit Exits the OSD menu screen.
Assigning the Function buttons
Pressing one of the four Function buttons on monitor’s rear panel activates the buttons and displays the icons
on the screen. The factory default button icons and functions are shown below.
Button Function
1 Menu button Opens the OSD menu, selects a menu item from the OSD, or closes the OSD menu.
2 Viewing Modes button
Assignable Function button 1
3 Information button
Assignable Function button 2
4 Next Active Input button
Assignable Function button 3
14 Chapter 2 Using the monitor
Navigates through the Viewing Modes menu and selects a preset view mode.
Opens the Information menu.
Navigates through the OSD menu and selects a video input source.
You can change the Assignable Function buttons from their default values so that when the buttons are
activated you can quickly access commonly used menu items.
To recongure Function buttons:
1. Press one of the four rear panel Function buttons to activate the buttons, and then press the Menu
button to open the OSD.
2. In the OSD menu, select Menu Control, select Assign Buttons, and then select one of the available
options for the button you want to reassign.
NOTE: You can only reassign the three assignable Function buttons. You can not reassign the Menu button.
Using Picture-in-Picture (PIP) and Picture-beside-Picture (PBP)
The monitor supports both PIP, where one source is overlaid on another, and PBP, where one source is
positioned adjacent to another either horizontally (for landscape orientation) or vertically (for portrait
orientation). Two full high denition (FHD) images can be displayed in the PIP mode.
To use PIP or PBP:
1. Connect a secondary input source to the monitor.
2. Press one of the four Function buttons on the rear panel to activate the buttons, and then press the
Menu button to open the OSD.
3. In the OSD, select PIP Control and then select Enable PIP.
4. The monitor will scan the secondary inputs for a valid signal input and use that input for the PIP/PBP
picture. If you want to change the PIP/PBP input, select PIP Control in the OSD, and then select Assign
Inputs.
5. If you want to change the size of the PIP, select PIP Size in the OSD, and then select the desired size.
6. If you want to adjust the position of the PIP, select PIP Position in the OSD, and then select the desired
position.
Adjusting to Low Blue Light Mode
Decreasing the blue light emitted by the display reduces the blue light exposure to your eyes. This monitor
allows you to select a setting to reduce blue light output and create a more relaxing and less stimulating
image while reading content on the screen.
To adjust the blue light output from the display:
1. Press one of the four rear panel Function buttons to activate the buttons, and then press the Menu
button to open the OSD. Select Color Control and Viewing Mode.
2. Select your desired setting:
●
Low Blue Light: TUV certied. Reduces blue light for improved eye comfort
●
Reading: Optimizes blue light and brightness for indoor viewing
●
Night: Adjusts to the lowest blue light and reduces the impact on sleep
3. Select Save and Return to save your setting and close the menu. Select Cancel if you don’t want to save
the setting.
4. Select Exit from the Main menu.
Using Picture-in-Picture (PIP) and Picture-beside-Picture (PBP) 15
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, and health and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Using Auto-Sleep Mode
The monitor supports an OSD option called Auto-Sleep Mode that allows you to enable or disable a reduced
power state for the display. When Auto-Sleep Mode is enabled (enabled by default), the monitor will enter a
reduced power state when the computer signals low power mode (absence of either horizontal or vertical
sync signal).
Upon entering this reduced power state (sleep mode), the monitor screen is blanked, the backlight is turned
o, and the power LED indicator turns amber. The monitor draws less than 0.5 W of power when in this
reduced power state. The monitor will wake from sleep mode when the computer sends an active signal to
the monitor (for example, if you activate the mouse or keyboard).
You can disable Auto-Sleep Mode in the OSD. Press the Menu button on the monitor’s rear panel to open the
OSD. In the OSD select Power Control, select Auto-Sleep Mode, and then select O.
16 Chapter 2 Using the monitor
3 Support and troubleshooting
Solving common problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.
Problem Possible Cause Solution
Screen is blank or video is
ashing.
Image appears blurred,
indistinct, or too dark.
Check Video Cable is
displayed on the screen.
Input Signal Out of Range is
displayed on screen.
Power cord is disconnected. Connect the power cord.
Monitor is turned o. Press the rear panel power button.
NOTE: If pressing the power button has no eect, press and
hold the power button for 10 seconds to disable the Power
Button Lockout feature.
Master power switch is set to o. Set the master power switch on the rear of the monitor to the
On position.
Video cable is improperly connected. Connect the video cable properly. Refer to Connecting the
cables on page 5 for more information.
System is in sleep mode. Press any key on the keyboard or move the mouse to
inactivate the screen blanking utility.
Video card is incompatible. Open the OSD menu and select the Input Control menu. Set
Auto-Switch Input to O and manually select the input.
Brightness setting is too low. Open the OSD menu and select Brightness to adjust the
brightness scale as needed.
Monitor video cable is disconnected. Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is o
while connecting the video cable.
Video resolution and/or refresh rate
are set higher than the monitor
supports.
Change the settings to a supported setting (see Preset display
resolutions on page 21).
The monitor is o but it did
not seem to enter into a lowpower sleep mode.
OSD Lockout is displayed. The monitor's OSD Lockout function
Power Button Lockout is
displayed.
Button lockouts
Holding down the power button or Menu button on the rear panel for ten seconds will lock out the
functionality of the buttons. You can restore the functionality by holding the buttons down again for ten
seconds. This functionality is only available when the monitor is powered on, displaying an active signal, and
the OSD is closed.
The monitor's power saving control is
disabled.
is enabled.
The monitor's Power Button Lockout
feature is enabled.
Open the OSD menu and select Power Control, select Auto-
Sleep Mode, and then set auto-sleep to On.
Press and hold the Menu button on the rear panel for 10
seconds to disable the OSD Lockout function.
Press and hold the power button on the rear panel for 10
seconds to unlock the power button function.
Solving common problems 17
Contacting support
To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more
information about your product, including links to discussion forums and instructions on troubleshooting. You
can also nd information on how to contact HP and open a support case.
Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
●
Monitor model number
●
Monitor serial number
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware conguration
●
Name and version of the hardware and software you are using
Locating the serial number and product number
The serial number and product number are located on a label on the rear of the monitor head. You may need
these numbers when contacting HP about the monitor model.
18 Chapter 3 Support and troubleshooting
4 Maintaining the monitor
Maintenance guidelines
To enhance the performance and extend the life of the monitor:
●
Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls
that are covered in the operating instructions. If the monitor is not operating properly or has been
dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
●
Use only a power source and connection appropriate for this monitor, as indicated on the label/back
plate of the monitor.
●
Be sure the total ampere rating of the products connected to the outlet does not exceed the current
rating of the AC outlet, and the total ampere rating of the products connected to the cord does not
exceed the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A) for
each device.
●
Install the monitor near an outlet that you can easily reach. Disconnect the monitor by grasping the plug
rmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
●
Turn the monitor o when not in use. You can substantially increase the life expectancy of the monitor
by using a screen saver program and turning o the monitor when not in use.
NOTE: Monitors with a “burned-in image” are not covered under the HP warranty.
●
Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked or
covered. Never push objects of any kind into cabinet slots or other openings.
●
Do not drop the monitor or place it on an unstable surface.
●
Do not allow anything to rest on the power cord. Do not walk on the cord.
●
Keep the monitor in a well-ventilated area, away from excessive light, heat, or moisture.
●
When removing the monitor stand, you must position the monitor facedown on a soft area to prevent it
from getting scratched, defaced, or broken.
Cleaning the monitor
1. Turn o the monitor and unplug the power cord from the back of the unit.
2. Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.
3. For more diicult cleaning situations, use a 50/50 mix of water and isopropyl alcohol.
CAUTION: Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen surface. Never
spray the cleaner directly on the screen surface. It may run behind the bezel and damage the electronics.
CAUTION: Do not use cleaners that contain any petroleum based materials such as benzene, thinner, or any
volatile substance to clean the monitor screen or cabinet. These chemicals may damage the monitor.
Shipping the monitor
Keep the original packing box in a storage area. You may need it later if you move or ship the monitor.
Maintenance guidelines 19
A Technical specications
NOTE: All specications represent the typical specications provided by HP's component manufacturers;
actual performance may vary either higher or lower.
For the latest specications or additional specications on this product, go to http://www.hp.com/go/
quickspecs/ and search for your specic monitor model to nd the model-specic QuickSpecs.
Display 80 cm wide screen 31.5 in wide screen
Type IPS
Viewable image size 80 cm diagonal 31.5 in diagonal
Tilt -5° to 20°
Weight
Without stand 7.59 kg 16.73 lbs
With stand 12.16 kg 26.81 lbs
Dimensions (including stand)
Height (highest position) 56.44 cm 22.22 in
Height (lowest position) 44.44 cm 17.50 in
Depth 24.80 cm 9.77 in
Width 71.45 cm 29.17 in
Maximum graphic resolution 3840 x 2160 (60 Hz)
Optimum graphic resolution 3840 x 2160 (60 Hz)
Dot pitch 0.06053 (H) x 0.18159 (V) mm
Pixels per inch 140 PPI
Horizontal frequency 28 kHz to 135 kHz
Vertical refresh rate 29 Hz to 60 Hz
Environmental requirements temperature
Operating temperature 5°C to 35°C 41°F to 95°F
Storage temperature -34°C to 60°C -29°F to 140°F
Relative humidity 20% to 80%
Power source 100 V ac to 240 V ac 50/60 Hz
Altitude:
Operating 0 m to 5,000 m 0 to 16,400 ft
Storage 0 m to 12,192 m 0 to 40,000 ft
Measured power consumption:
Full power 200 W
20 Appendix A Technical specications
Typical settings 70 W
Sleep <0.5 W
O <0.3 W
Input terminal One DisplayPort port, one Mini DisplayPort port, one HDMI port, one analog
Preset display resolutions
The display resolutions listed below are the most commonly used modes and are set as factory defaults. This
monitor automatically recognizes these preset modes and they will appear properly sized and centered on the
screen.
Preset Pixel format Horz freq (kHz) Vert freq (Hz)
1 640 × 480 31.469 59.940
2 720 x 400 31.469 70.087
3 800 × 600 37.879 60.317
4 720 × 480 31.469 59.940
5 1024 × 768 48.363 60.004
audio-out jack, three USB Type-A ports, one USB Type-C port (upstream), and
one USB Type-C port (downstream)
6 1280 × 720 45.000 60.000
7 1280 × 768 47.396 59.995
8 1280 × 800 49.702 59.810
9 1280 × 1024 63.981 60.020
10 1440 × 900 55.935 59.887
11 1440 × 900 55.469 59.901
12 1600 × 900 60.000 60.000
13 1600 × 1200 75.000 60.000
14 1680 × 1050 65.290 59.954
15 1920 × 1080 67.500 60.000
16 1920 × 1200 74.038 59.950
17 1920 × 1200 74.556 59.885
18 2560 × 1440 88.787 59.951
19 2560 × 1600 98.713 59.972
20 3840 × 2160 65.688 29.981
21 3840 × 2160 133.313 59.997
Preset display resolutions 21
Preset Timing name Pixel format Horz freq (kHz) Vert freq (Hz)
1 480i 720 × 480 15.734 59.94
2 480p 720 × 480 31.469 59.94
3 720p60 1280 × 720 45.000 60.00
4 1080i60 1920 × 1080 33.750 60.00
5 576i 720 × 576 15.625 50.00
6 576p 720 × 576 31.250 50.00
7 720p50 1280 × 720 37.500 50.00
8 1080i50 1920 × 1080 28.125 50.00
9 1080p60 1920 x 1080 67.500 60.00
10 1080p50 1920 x 1080 56.250 50.00
Energy saver feature
The monitor supports a reduced power state. The reduced power state will be entered into if the monitor
detects the absence of either the horizontal sync signal or the vertical sync signal. Upon detecting the
absence of these signals, the monitor screen is blanked, the backlight is turned o, and the power light turns
amber. When the monitor is in the reduced power state, the monitor will utilize <0.5 watts of power. There is
a brief warm-up period before the monitor will return to its normal operating state.
Refer to the computer manual for instructions on setting the energy saver mode (sometimes called power
management feature).
NOTE: The above power saver feature works only when the monitor is connected to a computer that has
energy saver features.
By selecting the settings in the monitor's Sleep Timer utility, you can also program the monitor to enter into
the reduced power state at a predetermined time. When the monitor's Sleep Timer utility causes the monitor
to enter the reduced power state, the power light blinks amber.
22 Appendix A Technical specications
B Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including people with
disabilities, either on a stand-alone basis or with appropriate assistive devices.
Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be congured to work
with additional assistive technologies. Use the Search feature on your source device that is connected to the
monitor to locate more information about assistive features.
NOTE: For additional information about a particular assistive technology product, contact customer support
for that product.
Contacting support
We are constantly rening the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. If you are deaf
or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or have
accessibility questions by calling (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
Supported assistive technologies 23
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