HP Workstation x2000 Getting Started Manual

Getting Started Guide

HP x2000 Linux Workstation

Manufacturing Part Number: A7230-90001

© Copyright 2001 Hewlett-Packard Company.

Edition E0701

Legal Notices

The information contained in this document is subject to change
without notice.

Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for
incidental or consequential damages in connection with the furnishing,
performance, or use of this material.

Hewlett-Packardassumesnoresponsibilityfortheuseorreliabilityofits
software on equipment that is not furnished by Hewlett-Packard.

This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be
photocopied, reproduced, or translated to another language without the
prior written consent of Hewlett-Packard Company.

Red Hat®, the Red Hat “Shadow Man” logo, RPM, Maximum RPM, the
RPM logo, Linux Library, PowerTools, Linux Undercover, RHmember,
RHmember More, Rough Cuts, Rawhide and all Red Hat-based
trademarks and logos are trademarks or registered trademarks of
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HEWLETT-PACKARD COMPANY
3000 Hanover Street
Palo Alto, California 94304 U.S.A.

2

Printing History

The manual printing date and part number indicate its current edition.
The printing date will change when a new edition is printed. Minor
changes may be made at reprint without changing the printing date. The
manual part number will change when extensive changes are made.

Printed manual updates may be issued between editions to correct errors
or document product changes. Manuals that are published on the HP
Support website (www.hp.com/workstations/support) are updated
often, please visit this website periodically for the most recent versions.
To ensure that you receive the updated or new editions, you should also
subscribe to the appropriate HP product support service. See your HP
Sales Representative for details.

First Edition: July 2001
Printing Division:

Hewlett-Packard Co.
Technical Computer Division
3404 E. Harmony Rd.
Fort Collins, CO 80525

Printed in the U.S.A.

3

4

Contents

1. Setting Up and Using Your Linux Workstation

Setting Up Your x2000 Linux Workstation . . . . . . . . . . . . . . . . . . . . . . .16

Installation Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Connecting Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Connecting the Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Connecting Multimedia Accessories (if supplied). . . . . . . . . . . . . . . . .18

Working In Comfort and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Preparing Your Work Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Your Work Posture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Additional Ergonomic Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Starting and Stopping Your Linux Workstation . . . . . . . . . . . . . . . . . . .23

Starting Your Workstation for the First Time . . . . . . . . . . . . . . . . . . .23

Initializing Your Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Stopping Your Linux Workstation. . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Setting Hardware Passwords in the HP Setup Program . . . . . . . . . . . .25

To Set a Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

If You Forget Your User Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Configuring Your Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Starting the HP Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Advanced Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Boot Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Power Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Viewing Your Workstation Configuration . . . . . . . . . . . . . . . . . . . . . . . .29

Using Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Software and Driver Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Additional System Information and Help . . . . . . . . . . . . . . . . . . . . . . . .31

5

Contents

2. Linux System Setup and Recovery

Configuring Your Linux Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Setting the Root Password (required) . . . . . . . . . . . . . . . . . . . . . . . . . 35

Changing Boot/Network Parameters . . . . . . . . . . . . . . . . . . . . . . . . . 36

Setting Up Network Authorization Parameters . . . . . . . . . . . . . . . . . 38

Xserver Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

DNS Parameters Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

System Time, Timezone and Date Parameters. . . . . . . . . . . . . . . . . . 41

Setting Keyboard Language (required) . . . . . . . . . . . . . . . . . . . . . . . . 42

Netscape Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Recovering Your Linux System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

The Linux Rescue Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Booting Single User Mode Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

3. Troubleshooting Your Workstation

Solving Hardware Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Troubleshooting Tips: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

If You Lose the Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Need More Help?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using HP MaxiLife to Diagnose Problems . . . . . . . . . . . . . . . . . . . . . . . 56

Pre-Boot Check Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

POST Phase Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Pre-Boot Diagnostics Audio Signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

If You Miss the Beep Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

HP DiagTools Hardware Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Where Can I Get e-DiagTools?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Starting e-DiagTools from the Utility Partition

on your Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Starting e-DiagTools from the CD-ROM . . . . . . . . . . . . . . . . . . . . . . . 60

6

Contents

Running HP e-DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Producing a Support Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

HP Customer Care Center Phone Numbers . . . . . . . . . . . . . . . . . . . . . .62

A. Regulatory Information and Warranty

Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

FCC (for USA only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

HP Hardware Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Three Year Limited Hardware Warranty . . . . . . . . . . . . . . . . . . . . . . .68

Limitation of Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Limitation of Liability and Remedies . . . . . . . . . . . . . . . . . . . . . . . . . .69

Obtaining On-Site Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . .70

Customer Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Obtaining Parts Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

HP Telephone Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

HP Software Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

HP Software Product License Agreement . . . . . . . . . . . . . . . . . . . . . . . .74

7

Contents

8

Preface

This guide describes how to set-up and use your HP X2000 Linux
Workstations (herein referred to as “Linux Workstation” or simply
“Workstation”). These Workstations feature the Red Hat Linux
Operating System, pre-installed by Hewlett-Packard.

Red Hat Linux is a popular open source operating system that gives you
the ability to develop custom tools and applications or select from a
growing number of commercial software and freeware solutions.

Important Warnings

Avoiding Electrical Shocks

WARNING To avoid electrical shock, do not open the power supply. There

are no user-serviceable parts inside.
To avoid electrical shock and harm to your eyes by laser light, do

not open the laser module. The laser module should be serviced
by service personnel only. Do not attempt to make any
adjustment to the laser unit. Refer to the label on the CD-ROM
for power requirements and wavelength. This product is a class I
laser product.

Removing and Replacing the Cover

WARNING For your safety, never remove the Workstation cover without

first disconnecting the power cord from the power outlet and
removing any connection to a telecommunications network. If a
Power Protection Device is fitted to your Workstation, you must
shut down your computer using the on/off switch, then remove
the power cord before removing the Workstation’s cover.Remove
the Power Protection Device cables before any servicing
operation. Always replace the cover before switching the

9

Workstation on again.

Safety Information

WARNING There is a danger of explosion if the battery is incorrectly

installed. For your safety, never attempt to recharge,
disassemble, or burn an old battery. Replace the battery with the
same or equivalent type, as recommended by the manufacturer.

The battery in this Workstation is a lithium battery that does not
contain any heavy metals. However, to protect the environment,
do not dispose of batteries in household waste. Return used
batteries either to the shop from which you bought them, to the
dealer from whom you purchased your Workstation, or to HP so
that they can either be recycled or disposed of in the correct
way. Returned batteries will be accepted free of charge.

If You Have a Modem

• Do not attempt to connect this product to the phone line during a
lightning storm. Never install telephone jacks in wet locations unless
the telephone line has been disconnected at the network interface.
Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface. Use
caution when installing or modifying telephone lines. Avoid using a
telephone (other than a cordless type) during an lightning storm.
There may be a risk from lightning.

• Never touch or remove the communications board without first
removing the connection to the telephone network.

• Use minimum Nº 26 AWG wire for telephone cable.

WARNING Some parts inside the computer may be hot, wait for them to cool

down before touching them.

10

Avoiding Static Electricity

CAUTION Static electricity can damage electronic components. Turn OFF all

equipment before installing an accessory card. Don’t let your clothes
touch the accessory card. To equalize the static electricity, rest the
accessory card bag on top of the Workstation while you are removing the
card from the bag. Handle the card as little as possible and with care.

Information on Ergonomic Issues

It is strongly recommended that you read the ergonomics information,
available in the Working In Comfort section of this manual, before using
your Workstation.

You can access more extensive ergonomics information from your
Workstation by clicking the Start button, and then Programs ➙ HP Info➙

Working in Comfort

, or by connecting to HP’s web site www.hp.com/ergo.

Recycling your Workstation

HP has a strong commitment toward the environment. Your HP
Workstation has been designed to respect the environment as much as
possible. HP can also take back your old Workstation for recycling when
it reaches the end of its useful life. HP has a product take-back program
in several countries. The collected equipment is sent to one of HP’s
recycling facilities in Europe or the USA. As many parts as possible are
reused. The remainder is recycled. Special care is taken for batteries and
other potential toxic substances, these are reduced into non-harmful
components through special chemical processes. If you require more
details about HP’s product take-back program, contact your local dealer
or your nearest HP Sales Office.

11

Finding Information and Help

Table 1 Information Roadmap

If you want... Refer to...

To set up your
computer

To troubleshoot
your Workstation,
install accessories,
find part numbers.

Support
information

Warranty
information

• x2000 Installation Poster —shipped with the

Workstation, basic information only.

• This manual — basic information only.

• This manual — basic information only

• x2000 Accessory Installation Guide - shipped with

customer installed accessories only.

• x2000 Technical Reference/Troubleshooting

Manual-- complete information (web accessible, see
below) including: system board switches, IRQs,
DMAs, and I/O Addresses, power consumption and
acoustic noise emission test configurations, how to
configure your network connection, parts
installation and troubleshooting.

• x2000 Service Handbook - part numbers and

exploded views (web accessible, see below)

www.hp.com/workstations/support — downloadable
documentation, drivers & utilities, service & support
options.

This manual. See “Hardware Warranty” or “HP
Software Limited Warranty” in Appendix A.

Downloadable Documentation from HP’s Web Site

The HP Workstations web site (www.hp.com/workstations/support)
contains a wide range of free information, including downloadable
documentation, service and support options, and the latest versions of
drivers and utilities.

To view and print the above guides, you must have Adobe’s Acrobat
Reader installed on your Workstation. You can download it free of charge
from the Adobe Systems Incorporated web site: www.adobe.com.

12

HP x2000 Technical Characteristics

Characteristics

Weight(configuration with one CD-ROM
drive, excluding keyboard and display)

Dimensions Width: 21.0cm (8.26in.)

Footprint 0.09 m2 (1.06 sq ft).
Acoustic noise emission (ISO 7779)

Operating (idle):
Power Supply

Input voltage (input current, max.)

Input frequency:
Maximum output power:

Power consumption 25 W
Storage Humidity 8% to 85% (relative)
Operating Temperature +10 ˚C to +35 ˚C (+40 ˚F to +95˚F).

HP x2000 Workstation

14.4 kg (31.68 pounds)

Height: 49.0cm (19.29in.)
Depth: 47.0cm (18.50in.)

Sound power level
LwA <=40.5 dBA

100 - 127 VAC, 5.5 A
200 - 250 VAC, 2.5 A
50/60Hz
492 W

NOTE Operating temperature and humidity ranges may vary depending on the

mass storage devices installed. High humidity levels can cause improper
operation of disk drives. Low humidity can aggravate static electricity
problems and cause excessive wear of the disk surface.

Power consumption and acoustics figures are valid for a standard
configuration. For configurations, go to: www.hp.com/workstations

NOTE When the computer is turned off with the power button on the front

panel, the power consumption falls below 3W, but it is not zero. This
on/off method extends the life of the power supply. To reach zero power
consumption in “off” mode, either unplug the power outlet or use a power
distribution unit with a switch. When the power consumption is zero for
an extended period of time, the life of the internal battery is shortened.

13

14

1 Setting Up and Using Your

Linux Workstation

This Guide provides you with essential information on initial setup,
basic troubleshooting and warranty for your x2000 Linux Workstation.

Chapter 1 15

Setting Up and Using Your Linux Workstation

Setting Up Your x2000 Linux Workstation

Setting Up Your x2000 Linux Workstation

WARNING If you have any doubt that you can lift the Workstation and

monitor safely, do not try to move them without help.

1. When you receive your Workstation, verify that you have all of the
components as shipped.

2. Place the Workstation in an area with easily accessible power outlets
and enough space for the keyboard, mouse, and any other accessories.

3. Position the Workstation so that its rear connectors are easily
accessible.

Installation Tools

No tools are required to set up your Workstation. However, if you plan to
install or replace an accessory inside your Workstation, you will need a
T-15 Torx screwdriver and a flat-blade screwdriver.

Connecting Devices

Before connecting any cords or cables to your Workstation, please read
the Warning Notices in the Preface of this manual.

If you purchased a graphics card that was not installed in your
Workstation at the factory, you must install that card now. To install,
refer to the instructions that came with the card or see the x2000
Technical Reference/Troubleshooting Guide available at:

http://www.hp.com/workstations/support.

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Setting Up and Using Your Linux Workstation

Setting Up Your x2000 Linux Workstation

Figure 1-1 Location of Rear Panel Connectors

Keyboard connector
Serial port A

Serial port B
Line Out (headphone)

connector
Line In connector

Microphone connector

Dual USB connectors
Display connector

Match the color-codes of the connectors. The connectors are shaped to go
in one way only. Figure 1-2 shows typical connectors.

Figure 1-2 Typical Connectors

Keyboard (purple)

Mouse connector

Parallel port

LAN

You must use the network card
connector to connect to a LAN.

Multi-media

Microphone (pink)
Audio In (blue)
Audio Out (lime green)
Note: plugging in the audio
out connector disables the
internal speaker

Mouse (green)

25-pin Parallel connector
(burgundy).

Refer to the manual that
came with the printer.

Chapter 1 17

Monitor

Refer to the manual that came
with the monitor. You mustuse
the graphics card connector to
connect your monitor.

Two 9-pin Serial
connectors (turquoise)

Two USB connectors
(black)

Setting Up and Using Your Linux Workstation

Setting Up Your x2000 Linux Workstation

Connecting the Power Cord

WARNING For your safety always connect equipment to a grounded wall

outlet. Always use a power cord with a properly grounded plug,
such as the one provided with the equipment, or one in
compliance with your national safety standards. This equipment
can be disconnected from the power by removing the power cord
from the power outlet. This means the equipment must be
located close to an easily accessible power outlet.

1. Connect the power cords to the rear of the monitor and the computer.
(The connectors are shaped to go in one way only.)

2. Connect the monitor’s power cord and the computer’s power cord to a
grounded outlet.

Connecting Multimedia Accessories (if supplied)

WARNING When you start your system, the speaker and headphone volume

is set to maximum. Always turn the volume down before using
the headphones or speakers. This avoids discomfort from
unexpected noise or static. Listening to loud sounds for
prolonged periods of time may permanently damage your
hearing. Before putting on headphones, place them around your
neck and turn the volume down. When you put the headphones
on, slowly increase the volume until you find a comfortable
listening level. When you are able to hear comfortably and
clearly, without distortion, leave the volume in that position.

1. Connect the HP multimedia keyboard to the Workstation. The
connectors are color-coded for easy matching.

2. Connect the microphone and headphones (or amplified speakers) to
the keyboard.

NOTE Plugging in the speaker/headphone (lime green) connector will

disable the Workstation’s internal speaker. If you want audio

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Setting Up and Using Your Linux Workstation

capability, either plug-in the headphones or speakers or disconnect
the speaker/headphone connector (lime green) and use the
Workstation’s internal speaker.

Figure 1-3 Connecting Multimedia Accessories

Standard keyboard
connector (purple)

Working In Comfort and Safety

Speaker/headphones socket (lime)
Microphone socket (pink)

Keyboard microphone
socket

Keyboard headphones/
speaker socket

NOTE Connect devices such as a Smart Card Reader to both a serial connector

and a mouse port. Depending on your model, do not use a keyboard port
as it does not provide enough power.

Working In Comfort and Safety

Preparing Your Work Environment

When using HP computing equipment, it is important that your work
environment contributes to your comfort and productivity:

Chapter 1 19

Setting Up and Using Your Linux Workstation

Working In Comfort and Safety

Figure 1-4 Your Work Environment

Document holder

Keyboard

Slope

Thigh
Clearance
>6cm

Keyboard Height
64-76 cm

• Work Surface Height. Your work surface should be height adjustable. To

ensure that your work surface is at the correct height, first adjust the height
of your chair so that your feet are firmly on the floor or on an angled foot rest,
then adjust the work surface height until your forearms are parallel to the
floor when you have your fingers on the keyboard or other input devices.

<15˚

• Chair. Your chair should provide a comfortable sitting position including

features such as a height and tilt adjustment feature, curved seat edge, a
stable base (for example, five legs and castors, adjustable back support, a
freely rotating swivel, fully adjustable padded arm rests).

• Monitor. Place your monitor so that the top of the screen is at, or slightly

below, eye level (up to 15 degrees).

• Work Surface Arrangement. Make sure that all elements of your HP

Workstation system for example, monitor, document holder, keyboard, mice
and other input devices, and headphones and speakers- are optimally
arranged and adjusted to meet your personal requirements. For example, if
you are primarily using the keyboard, place it directly in front of you, not to
the side. If your work involves extensive use of a mouse or other pointing
device, place that device directly in front of your left or right arm. If you are
using both a mouse and keyboard, place them both at the same work surface
height and close together. If a palm rest is used, the height should be flush
with the front edge of the keyboard. Other items, such as your telephone or
notepad, should also be considered.

CAUTION Various aspects of using mice, keyboards and other input devices may increase

your risk of discomfort or injury.Optimize your comfort and safety by positioning
these devices properly.

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Setting Up and Using Your Linux Workstation

Working In Comfort and Safety

Your Work Posture

Sitting in one position for long periods can be uncomfortable. To minimize the
potential risk for physical discomfort or injury, it’simportant that you maintain a
proper posture.

• Head. When viewing your monitor, your head should not be tilted more than

15 degrees forward, and do not turn your head toward either side.

• Back. While sitting at your work surface, make sure your back is supported

by the chair's backrest in an erect position or angled slightly backwards.

• Arms. Make sure your arms and elbows are relaxed and loose, with your

upper arms perpendicular to the floor or tilted downward not more than 15
degrees. Keep your forearms and hands approximately parallel with the floor
with elbows bent between 70 and 115 degrees. Keep your elbows close to your
sides (less than 20 degrees away from your body).

• Hands, Wrists, Forearms. Try to keep your hands wrists and forearms in a

relaxed neutral position when using your mouse keyboard or other input
devices. For example, while using your keyboard and mouse, rest your
forearms (flat) on your desktop.

• Legs. Your thighs should be horizontal or angled slightly downward. Your

lower legs should be near a right angle to your thighs. Make sure there is
sufficient room under the work surface for your legs.

• Feet. If after adjusting your chair you cannot rest your feet comfortably on the

floor, use a footrest, preferably one that can be adjusted in height and angle.

Additional Ergonomic Issues

• Look away from the screen from time-to-time to help reduce eyestrain. Focus

on distant objects briefly, and blink periodically to lubricate your eyes. You
also should have your eyes checked on a regular basis and ensure your
eyeglass prescription is suitable for working on a computer monitor.

• Remember to occasionally shift position and move your body. Keeping your

body in one position for long periods is unnatural and stressful. When
prolonged work is required, take frequent short breaks. As a rule of thumb, a
five or ten minute break every hour is a good idea. Short frequent breaks are
more beneficial than longer less frequent breaks. Data show that people who
work for long periods of time without a break may be more prone to
ergonomic injury.

• Changing tasks frequently will help prevent muscle stiffness. Examples:

alternating between keyboarding, reading, writing,filing, and moving around
in your work environment, helps you maintain a relaxed posture.
Occasionally stretch the muscles in your hands, arms, shoulders, neck and
back. You should stretch at least as often as you take brief task breaks — at

Chapter 1 21

Setting Up and Using Your Linux Workstation

Working In Comfort and Safety

least once every hour.

• Discomfort may be alleviated by using alternative ergonomic designs and

accessories such as ergonomically personalized chairs, palm rests, keyboard
trays, alternative input devices, prescription eyeglasses, anti-glare screens,
and more. Seek additional information from the sources available to you,
including your employer, doctor, local office supply store, and the Information
Sources listed in the online version of Working in Comfort, preloaded on the
hard disk of your HP computing equipment or available on the HP web site:

www.hp.com/ergo

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Setting Up and Using Your Linux Workstation

Starting and Stopping Your Linux Workstation

Starting and Stopping Your Linux
Workstation

Starting Your Workstation for the First Time

Your Linux Workstation has pre-installed Red Hat Linux and HP
software. It is initialized the first time you start the Workstation. The
software initialization process takes a few minutes. Upon start-up, you
will see the screen depicted below. Fill-in the information requested.

Formore information on system start-up, configuration and recovery see
the chapter “Linux System Setup and Recovery”.

Chapter 1 23

Setting Up and Using Your Linux Workstation

Starting and Stopping Your Linux Workstation

Initializing Your Software

NOTE Do NOT switch OFF the Workstation while the software is being

initialized—this could cause unexpected results.

To initialize your software:

1. Turn on the display first, and then turn on the Linux Workstation.

2. When the Workstation is switched on, it performs a
Power-On-Self-Test (POST). Press Esc if you want to view the POST
details in the HP Summary Screen.

If there is an error in the POST, the error will automatically be
displayed. For details, see the section “If a POST Error Message is
Displayed” in the chapter “Troubleshooting Your Linux Workstation.”

3. If you have set a password in the Workstation’s Set-up program, the
password prompt displays after the POST has completed. If the
Password prompt is displayed, type your password and press Enter to
be able to use the Workstation.

Stopping Your Linux Workstation

Tostop the Workstation(when running an operating system), make sure
that you have exited all application programs and then use the operating
system’s Shutdown command. Then press the On/Off button on the
control panel. If you stop the Workstation without following these
instructions, data loss or a damaged file system may result.

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Setting Up and Using Your Linux Workstation

Setting Hardware Passwords in the HP Setup Program

Setting Hardware Passwords in the HP Setup
Program

You can set hardware passwords to provide different levels of protection
for your Workstation: the Administrator password and the User
password. You set these passwords using the Security menu in the Setup
program.

The Administrator can access and change all settings in the Setup
program, while the User can only access and modify certain items in the
Main menu.

To Set a Password

1. Start the Setup program.

2. Select the Security menu.

3. Select the Administrator or User password submenu.

4. Choose the Set Administrator or User Password setup item. You must
enter your password twice.

5. To save your changes and exit the Setup program, press Esc or select

Exit Menu, then Exit Saving Changes.

Toremove the password, follow the same procedure as to set a password.
You will be asked to enter the existing password first. Then, for the new
password, leave the password field blank and press Enter. To confirm
your choice, press Enter a second time.

Chapter 1 25

Setting Up and Using Your Linux Workstation

Setting Hardware Passwords in the HP Setup Program

If You Forget Your User Password

1. Switch off the Workstation.

2. Re-start the Workstation. If you are prompted for a password, enter
the Administration password.

3. When Press F2 to Enter Setup appears, press the F2 key.

4. Enter the Administrator password to access the Setup program.

5. Go to the Security menu.

6. Go to the Set User Password field and set a new User Password. This
will replace the old password which you had forgotten.

7. Press Esc or select Exit Menu to save the new password. and exit
Setup.

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Setting Up and Using Your Linux Workstation

Configuring Your Workstation

Configuring Your Workstation

Use the HP Setup program to configure your Workstation (for example:
setting up hardware system and user passwords, installing and
upgrading mass storage devices), and to solve configuration problems.

It is recommended that you take note of any changes to the system setup.

Starting the HP Setup Program

1. Turn on the display and then the Workstation. If the Workstation is
already turned on, save your data and exit all programs, then restart
the Workstation.

2. Press F2 while F2 Setup is displayed at the bottom of the screen.
If you fail to press F2 in time and the start-up process continues, you
will need to restart your Workstation and go through the POST again
so you can press F2.

The opening screen of the Workstation’s Setup program is displayed. The
Main Menu presents a list of fields, for example, the installed BIOS
version or Date and Time.

A band along the top of the screen offers a list of menus. Select a menu
by using either the left or right arrow keys.

Main Menu

The Main Menu presents a list of fields, including:

• The installed BIOS version

• Reset Configuration Data

• System Time

• System Date

• Key Click

• Key Auto-Repeat Speed

• Delay Before Auto-Repeat

• NumLock at Power-on

By default, “Reset Configuration Data” is set to No. Select Yes to clear the
system configuration data and return to the default settings.

Chapter 1 27

Setting Up and Using Your Linux Workstation

Configuring Your Workstation

Advanced Menu

The Advanced Menu offers a list of sub-menus allowing you to:

• Configure memory caching, USB ports, Integrated I/O Ports and
Integrated Audio Devices

• Enable floppy disk drives, IDE devices (Primary and Secondary)

• Workstation Devices.

Security Menu

Sub-menus are presented for changing the characteristics and values of
the System Administrator Password, User Password, Power-on
Password, Fixed Disk Boot Sector and for preventing unauthorized
start-up from the Floppy, CD-ROM and IDE-HDD drives (refer to
“Setting Hardware Passwords in the HP Setup Program” on page 25).

Boot Menu

Select the order of the devices from which you want the BIOS to attempt
to boot the operating system. The QuickBoot mode option allows the
system to skip certain tests while booting. This decreases the time
needed to boot the system.

Power Menu

The Network Interface option enables the system to return to normal
speed when a specific command is received by the network interface.

Setup changes system behavior by modifying the power-on initialization
parameters. Setting incorrect values may cause system boot failure.
Should this occur, press F9 to load the Setup default values to recover.

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Setting Up and Using Your Linux Workstation

Viewing Your Workstation Configuration

Viewing Your Workstation Configuration

The Summary Screen gives you a summary of the current configuration
of your Workstation (for example: BIOS version, CPU speed, memory
module size, and installed mass storage devices).

You should check the configuration of your Workstation when you first
use it and each time after you install, remove, or upgrade accessories. To
check the configuration:

1. Turn on the display and then the Workstation. If the Workstation is
already turned on, save your data and exit all programs, then restart
the Workstation. Consult your operating system documentation for
any special instructions concerning turning off and restarting your
Workstation.

2. When the start-up logo appears on your display, press Esc. This takes
you to the Summary Screen. (To go immediately into the Setup
program, and bypass the Summary Screen, press F2 instead of Esc).
The Summary Screen is displayed for only a short time. Press the

Pause/Break key on the keyboard to retain the Summary Screen until

another key is pressed.

Chapter 1 29

Setting Up and Using Your Linux Workstation

Using Power Management

Using Power Management

Power management enables you to reduce the Workstation’s overall
power consumption by slowing down the Workstation’s activity when it is
idle. For more information on power consumption data, refer to the x2000
Technical Reference on HP’s web site at:

www.hp.com/workstations/support.

Operating systems differ in their power management capabilities. Refer
to your operating system documentation for more information.

Software and Driver Availability

In the “Software and Drivers” section of the HP support site

www.hp.com/workstations/support, you can download the latest drivers

and BIOS for your Workstation.
You can also register to obtain information on new driver availability

automatically.
Contact your dealer for an up-to-date list of supported devices or check

the HP web site: www.hp.com/workstations/support.

Chapter 130

Setting Up and Using Your Linux Workstation

Additional System Information and Help

Additional System Information and Help

After completing the Set-up Program and rebooting, your Workstation
will launch a special “Welcome” program (see above) that will provide
access to several on-line documents and manuals. This program will also
guide you to additional information regarding the Red Hat and HP
software.

Chapter 1 31

Setting Up and Using Your Linux Workstation

Additional System Information and Help

Chapter 132

2 Linux System Setup and

Recovery

33

Linux System Setup and Recovery

Configuring Your Linux Workstation

Configuring Your Linux Workstation

Make sure there are no disks in the 3.5-inch floppy drive or the CD-ROM
drive, then turn on the power switch. As the Workstation boots, it
describes what is happening with messages on the screen. You do not
need to respond to any messages you see. The start-up process is
completely automatic.

The setparms utility is run the first time the workstation is booted. It
allows you to set up important functionality of your workstation before
you login. These areas of functionality are: networking, the X Server,
timezone, system time, root password, and keyboard language. These
areas will be discussed in more detail below.

setparms is written so that you can go back to a function as many times
as you need to and change it before you exit.

After a few minutes, the start-up process ends and the Linux Setup Tool
window, shown below, appears. You can choose from the tabs at the top of
the screen to select the various areas of functionality.

34 Chapter2

Linux System Setup and Recovery

Configuring Your Linux Workstation

Setting the Root Password (required)

By default, the root user has the password “hplinux.” Before you exit, you
must set your own root password. setparms enforces this. Click on the
“Root Password.” tab at the top of the Setup Tool window. This brings up
the window shown below.

Choose a password, according to the directions in the window, and type it
in the “Enter root password” box. Asterisks appear in the box, instead of
what you type. Type your password again in the “Enter password again”
box. Click “Save.”

NOTE Write your password down and keep it in a secure place. If you forget it,

you will not be able to log in to your Workstation.

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Linux System Setup and Recovery

Configuring Your Linux Workstation

Changing Boot/Network Parameters

Choose the “Boot/Network” tab and the window below appears.

There are three kinds of booting protocols that setparms can set up for
you: Static, DHCP, and BOOTP. Choose the appropriate protocol based
on the following descriptions:

1. Static boot protocol
If you choose Static booting, you will have to set several networking

parameters. Some of these are described below.
You will also need to provide an IP address for your workstation, a

hostname, the IP address of the network gatewayforyoursystem, the
netmask (255.255.248.0 for example), and a network domain name
(for example, company_name.com).

Press the “DNS Parameters” tab to set up your DNS Configuration.
Refer to the section “DNS Parameters Configuration” in this Chapter
for an example of the screen interface and instructions.

After setting up DNS, click on the “Authorization Parameters” tab
and follow the instructions in the section “Setting Up Network
Authorization Parameters.”

Files that are modified with these network changes are:

36 Chapter2

Linux System Setup and Recovery

Configuring Your Linux Workstation

/etc/resolv.conf,
/etc/sysconfig/network, and
/etc/sysconfig/network-scripts/ifcfg-eth0

2. DHCP boot protocol
If you choose DHCP booting, your IP address, hostname, gateway,

netmask, domain name, and DNS server information are all set up
for you at boot time. It should also set up your NIS information.
However, the current DHCP client-side implementation fromRedHat
does not request this from the server, so you will have to set that up
yourself if you use it. See the Sections “Setting Up Network
Authorization Parameters” and “DNS Parameters Configuration” in
this Chapter.

The file /etc/sysconfig/network-scripts/ifcfg-eth0 is
modified when you select DHCP.

3. BOOTP boot protocol
BOOTP is a subset of DHCP and will not be fully described here. It

gets your IP address, hostname, gateway and netmask, but does not
set up your DNS server information or NIS authentication, so you
will have to do that yourself.

The file /etc/sysconfig/network-scripts/ifcfg-eth0 is
modified when you select BOOTP.

Choose the Boot Protocol that is appropriate for your system. If you do
not know which protocol to choose, ask your system administrator. The

following instructions assume you are using the Static protocol.

Chapter 2 37

Linux System Setup and Recovery

Configuring Your Linux Workstation

Setting Up Network Authorization Parameters

After typing your workstation’s IP Address, Hostname, network
Gateway, Netmask addresses and the Domain Name in the appropriate
spaces, click on the tab “Authorization Parameters.”

Here is where you enable NIS, set up its parameters and other
authentication parameters. If you choose to enable NIS, you will need to
enter its domain name (see your network admin for more help), and
optionally enter its server IP address or request it via broadcast.

Check the “Use Shadow Passwords” and “Enable MD5 Passwords” boxes
if appropriate.

Click “Save” when satisfied, or “Cancel” if you want to skip this step.
The files

/etc/yp.conf,
/etc/shadow and
/etc/pam.d/passwd are modified with this step.

38 Chapter2

Linux System Setup and Recovery

Configuring Your Linux Workstation

Xserver Parameters

To set Monitor and Video parameters, use the “Xserver” tab at the top of
the Setup Tool window. The Xserver window (see below) allows you to
choose monitor manufacturer/type, video modes and which Default
Window Manager to use.

Follow the directions on the screen and press “Save” to save the changes.

Chapter 2 39

Linux System Setup and Recovery

Configuring Your Linux Workstation

DNS Parameters Configuration

In the “Boot/Network Parameters” tab,choosethe “DNS Parameters”tab
to configure your DNS connections

The window contains two smaller windows DNS Servers (IP Address)
and DNS Search Domains. Below the left window, in the “Server:” box,
type the network Domain Name Server address. Click the Add button
below the small window to place this address in the larger window. If
there is more than one domain name server, you may keep adding
addresses until you have added them all. The first one will be your
primary DNS. Below the right window, in the “Domain:” box, type the
domain name and click the Add button below that window. If there is
more than one, enter them all.

To change or remove an address, click on it to select it, and click on the
Modify or Remove button below it.

40 Chapter2

Linux System Setup and Recovery

Configuring Your Linux Workstation

System Time, Timezone and Date Parameters

The “Time/Timezone” tab at the top of the Setup Tool screen will display
the window shown below which is used for setting your system time and
date. In the “Time:” box, you may type the current time using the
24-hour clock. In the “Day:” box, you may type the current day of the
month. Pull down the “Month:” menu to select the current month. In the
“Year:” box, you may type the year.

Time Zone

Click the “Geographical Location” button at the top of the window to
select your location, if it is not “U.S.” Use the scroll bar to show your
city/time zone, then click on it. Click “Save” to use these selections and
close this window.

This step creates a symbolic link from /etc/localtime to
/usr/share/zoneinfo/<timezone>.

Selecting the “Set time on Save” option causes setparms to set and save
the system clock and the hardware clock with the time and date specified
in the “Time” and date fields. If you do not select that option, they will
remain set to their current value.

Chapter 2 41

Linux System Setup and Recovery

Configuring Your Linux Workstation

Setting Keyboard Language (required)

The “Keyboard Mapping” functionality currently supports five keyboard
languages: U.S., U.K., French, German and Spanish. U.S. is the default.

As soon as you click “Set Now” in this window, the keyboard language is
set and the keyboard is re- mapped, but only for the time you are in
setparms. The change is saved only if you click the “Save” button when
you leave setparms, otherwise the change is discarded (that is, the
previous keyboard mapping is kept).

This step modifies the files

/etc/sysconfig/keyboard and
/etc/sysconfig/i18n.

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Linux System Setup and Recovery

Configuring Your Linux Workstation

Netscape Preferences

The “Netscape” tab at the top of the Setup Tool window allows you to
set-up your Netscape Proxy Configuration parameters, home page URL
and whether you want direct connection to the Internet (see below).

Fill-in the required information and click “Save.”

Chapter 2 43

Linux System Setup and Recovery

Configuring Your Linux Workstation

Summary

This completes the miscellaneous parameters you can set from the Linux
Setup Tool window. If you want to erase the changes you have made and
keep the current configuration settings, click on the “Reset
Configuration” button. To see the parameters you have chosen, click on
the “Show Summary” button.

The “Show Summary” window, shown below, contains all the information
you entered. To change any choices, click OK to close the Show summary
window, and click the appropriate parameter box in the Linux Setup Tool
window.

Click “OK” to close this window.
If you are satisfied with all the information you have entered, click

“Save” at the bottom of the Linux Setup Tool window to save this
configuration. NOTE: The system will not let you exit until you have set
the root password.

44 Chapter2

Linux System Setup and Recovery

Recovering Your Linux System

Recovering Your Linux System

This section will provide information on how to recover your Linux
system should it be required.

The Linux Rescue Mode

The Linux Rescue Mode is a Linux environment that lets you access files
on your HP Visualize Linux Workstation when you cannot actually run
Linux. You may be unable to run Linux because it will not boot or you
have had a hardware or software failure.

Linux may not boot if you have installed another operating system. Some
operating systems assume that you have no other operating systems on
your computer. When such an operating system is installed, it overwrites
the Master Boot Record that contained the Linux LILO bootloader. If this
happens, Linux will not boot.

Any computer can experience a hardware or software failure for many
reasons. With the HP Visualize Linux Workstation, it might happen
because of problems with a hard drive or because LILO was not run after
building a new kernel.

Rescue Mode can give you access to the system so you can try to solve the
problem or, at least, make copies of important files.

Booting Your System in Rescue Mode

To boot your system in Rescue Mode, enter the following parameter at
the installation boot prompt:

boot: linux rescue

You can get to the installation boot prompt in one of these ways:

1. By booting your system from the diskette or CD-ROM that came with

your Red Hat Linux boxed set.

2. By booting from a network or PCMCIA boot diskette. These methods

assume your network connection is working and require you to
identify the network host and transfer type.

Once you have your system in rescue mode, a prompt appears:

bash#

Chapter 2 45

Linux System Setup and Recovery

Recovering Your Linux System

From this prompt, you can use the following commands:

Table 2-1 Linux Commands

anaconda gzip mke2fs.ext2 ps
badblocks head mknod python
bash hwclock mkraid python1.5
cat ifconfig mkswap raidstart
chatter init mlabel raidstop
chmod insmod mmd rcp
chroot less mmount rlogin
clock ln mmove rm
collage loader modprobe rmmod
cp ls mount route
cpio lsattr mpartition rpm
dd lsmod mrd rsh
ddcprobe mattrib mread sed
depmode mbadblocks mren sh
df mcd mshowfat sync
e2fsck mcopy mt tac
fdisk mdel mtools tail
fsck mdeltree mtype tar
fsck.ext2 mdir mv touch
ftp mdu mzip traceroute
genhdlist mformat open umount
gnome-pty-helper minfo pico uncpio
grep mkdir ping uniq
gunzip mke2fs probe zcat

NOTE The man command is not available in rescue mode. Make sure you know

how to use all the above commands before you use rescue mode.

If your root filesystem is undamaged, you can mount it and then run any

46 Chapter2

Linux System Setup and Recovery

Recovering Your Linux System

standard Linux utility. For example, suppose your root filesystem is in

/dev/hda5. Here is how to mount this partition:
mount -t ext2 /dev/hda5 /foo

Where /foo is a directory that you have created.
Now you can run chroot, fsck, man, and other utilities. At this

point, you are running Linux in single-user mode.
If you do not know the names of your Linux partitions, you can guess;

mounting non-existent partitions will do no harm.

Booting Single User Mode Directly

You may be able to boot single-user mode directly. If your system boots,
but does not allow you to login when it has completed booting, try
rebooting and specifying one of these options at the LILO boot prompt:

LILO boot: linux single
LILO boot: linux emergency

In single-user mode, you computer boots to runlevel 1. Your local
filesystems will be mounted but your network will not be activated. You
get a usable system maintenance shell.

In emergency mode, you are booted into the most minimal environment
possible. The root filesystem will be mounted read-only and almost
nothing will be set up. The main advantage of this over Linux single user
is that your init files are not loaded. If init is corrupted or not
working, you can still mount filesystems to recover data that could be
lost during a re-installation.

Chapter 2 47

Linux System Setup and Recovery

Recovering Your Linux System

48 Chapter2

3 Troubleshooting Your

Workstation

This chapter provides you with essential information on basic
troubleshooting for your x2000 Linux Workstation.

Chapter 3 49

Troubleshooting Your Workstation

Solving Hardware Problems

Solving Hardware Problems

This table gives basic troubleshooting tips. For more in-depth
information, see the section “Using HP MaxiLife to Diagnose Problems”
in this manual.

Table 3-1 Your Workstation Does Not Start Properly

The Workstation doesn’t power on.

Make sure... How

The Workstation’s power cord is
properly connected.

The power-on self test displays an error.
An on-screen error message or a beep code when the Workstation

starts up means that there is a configuration problem.

Make sure... How

The Power-On Self Test (POST)
has detected an error in some
part of your configuration.

If you still have a problem, run HP e-DiagTools or DiagTools (refer to
page 59).

There is a buzzing noise.

Connect the power cord to a
working power outlet and to the
rear of the Workstation.

See “POST Phase Error
Messages” in this manual. For
more detailed help on POST
errors, refer to the
troubleshooting information
which is available on HP’s
support web site at:

www.hp.com/workstations/support

This is the pre-boot diagnostics
capability feature. It detects
problems with your Workstation.

1. Count the number of beeps
after the buzzer (refer to
“Pre-Boot Diagnostics Audio
Signal” section).

2. Contact Support (refer to
page 62).

Chapter 350

Troubleshooting Your Workstation

Solving Hardware Problems

Table 3-2 Your Workstation Has a Hardware Problem

The keyboard doesn’t work.

Make sure... How

The keyboard cable is correctly
connected.

Plug the cable into the correct
connector on the back of the
Workstation. Color coding is used
for easy matching.

The keyboard is free of debris and
no keys are stuck down.

The keyboard itself is not
defective.

Check all keys are at the same
height, and none are stuck.

Either replace the keyboard by a
known working unit or try the
keyboard with another
Workstation.

You are using the correct driver.
This driver is provided with all
Windows NT 4.0 and Windows

Download the latest driver from
HP’s Web at:

www.hp.com/workstations/support

2000 preloaded systems. For
other operating systems, refer to
your operating system’s
documentation.

You are using the latest BIOS. Download the latest BIOS from

HP’s Web at:

www.hp.com/workstations/support

The monitor doesn’t work.

The Workstation’s power indicator light works but the monitor
remains blank

Make sure... How

The monitor isswitchedON (LED
is on).

Chapter 3 51

Refer to the monitor manual for
an explanation of the LED
signals (green, orange, or
blinking).

Troubleshooting Your Workstation

Solving Hardware Problems

Table 3-2 Your Workstation Has a Hardware Problem

The monitor’s power cord is
correctly connected.

Connect the power cord – ensure
it is plugged into a working
grounded power outlet and into
the monitor.

The graphics card is installed and
the monitor (video) cable is
correctly connected.

Connect the monitor (video) cable
– ensure it is properly connected
to both the Workstation and the
monitor. If you have a model with
a graphics card, ensure that the
cable is connected to the graphics
card’s connector.

The monitor’s brightness and
contrast settings are correctly set.

Check the settings using the
monitor’s OSD (on-screen
display) or using controls on the
front of the monitor.

There is an image during boot but then the screen goes blank.

Make sure... How

The monitor settings in your
Workstation are compatible with
your monitor.

Switch to a text console by
pressing Ctrl-Alt-F1. Log in as
root and check that the “Monitor”
section of your X server
configuration file
(/etc/X11/XF86Config-4)
properly matches the
specifications of your monitor.

If the Workstation starts but you still have a problem, run HP
e-DiagTools (refer to page 59).

The mouse doesn’t work.

Make sure... How

Chapter 352

Troubleshooting Your Workstation

Solving Hardware Problems

Table 3-2 Your Workstation Has a Hardware Problem

The mouse cable is correctly
connected.

1. Switch off the Workstation
(not necessary with a USB
mouse).

2. Plug the cable into the correct
connector on the back of the
Workstation (color coding is
used for easy matching).

3. Switch on the Workstation.

You are using thecorrectdriver.If
you are using HP’s enhanced
mouse, ensure that the correct
driver is installed. This driver is

Download the latest driver from
HP’s Web at:

www.hp.com/workstations/support

provided with all Windows 2000
preloaded systems.

You are using the latest BIOS Download the latest BIOS from

HP’s Web at:

www.hp.com/workstations/support

The mouse is clean. Clean the mouse ball as shown

below.

The mouse itself is not defective. Replace the mouse with unit that

If the Workstation starts but you still have a problem, run HP
e-DiagTools (refer to page 59).

Your Workstation has no sound.

Check that... How

Chapter 3 53

is known to work or try the
mouse with another Workstation.

Troubleshooting Your Workstation

Solving Hardware Problems

Table 3-2 Your Workstation Has a Hardware Problem

The lime green
Speaker/Headphone connector is
plugged into the multi-media
keyboard.

Either disconnect the lime green
connector which activates the
internal speaker or plug-in
headphones or speaker into the
keyboard.

Troubleshooting Tips:

• Restart your Workstation and see if the problem recurs.

• Run HP e-DiagTools. You can create a hardware profile of your
Workstation (Support Ticket) that can be faxed or mailed to support.
Refer to this section for more information on using e-DiagTools.

• Visit the HP support web site www.hp.com/workstations/support to see
if you are experiencing a known problem.

• Update your Workstation’s BIOS. The latest BIOS for your
Workstation and instructions on updating the BIOS are available
from HP’s support web site at: www.hp.com/workstations/support

• Record the details of the problem so that you can describe it
accurately.

• Think of anything you may have done recently before you first
experienced the problem.

• If possible, have your system up and running and close by when you
call HP Support.

• We recommend you contact your HP dealer, or contact HP support
outside of peak times (mid-morning and early evening).

Chapter 354

Troubleshooting Your Workstation

Solving Hardware Problems

If You Lose the Key

If you lose the key to the Workstation, you must order a replacement lock
(HP Part Number 5062-5590) from the HP dealer or HP Sales and
Service Office. The new lock is delivered with two keys. Contact your HP
dealer for installing the new lock.

Need More Help?

For more detailed help refer to the x2000 Technical Reference which is
available on HP’s support web site at: www.hp.com/workstations/support.

Chapter 3 55

Troubleshooting Your Workstation

Using HP MaxiLife to Diagnose Problems

Using HP MaxiLife to Diagnose Problems

Your HP MaxiLife LCD Status Panel can help you to diagnose problems
with your Workstation,even when you are unable to get your system and
monitor working properly. It also provides system information you may
need to obtain support.

Figure 3-1 MaxiLife Status Panel

LCD Scroll Button

Reset Button
Hard Disk Activity Light

LCD Select Button

Power On/Off Button

Press one of the LCD control buttons to display the menu. Use the scroll
button to scroll through the menu items, then use the select button to
select the item required. For more information on how to use the
MaxiLife display, refer to the x2000 TechnicalReference manual provided
on the HP Workstations web page at www.hp.com/workstations/support

Pre-Boot Check Error Messages

When you press your Workstation’s on/off button, HP MaxiLife checks
your system before it initiates the start-up sequence. The pre-boot
diagnostic tests are run in order of priority with respect to their
importance to computer functions. The first detected error displays a
message on the LCD status panel. If this happens, one of the following
error messages could appear.

NOTE Refer to the x2000 Technical Reference Manual (at

www.hp.com/workstations/support) for information on how to access the

internal components of the Workstation.

Chapter 356

Table 3-3 Possible Workstation Errors

Message Solution

ERROR! CPU Socket Check that the processor is correctly

inserted in CPU socket.

ERROR! Power Supply Check the power supply and power cable

connections.

ERROR! No video Check that the graphics card is correctly

installed.

ERROR! Contin Module Check that RDRAM continuity modules

are installed.
ERROR! No RIMM No installed RDRAM modules.
ERROR! RIMM Speed The RDRAM modules installed have

incompatible speed ratings.

Troubleshooting Your Workstation

Using HP MaxiLife to Diagnose Problems

Mem Miscompare Check that the RDRAM modules are

correctly installed in identical pairs.
Memory Error Check that the memory modules are

correctly installed.

POST Phase Error Messages

Following these checks, the POST (Power-On Self Test) sequence is
initiated. One of the following messages appears in this phase:

Table 3-4 Possible Workstation Errors

Message Solution

HP x2000
Info Services

Error
(Error Description)

No errors occurred.

A POST error occurred. Refer to the

x2000 Technical Reference for more

information about the error description.

Chapter 3 57

Troubleshooting Your Workstation

Pre-Boot Diagnostics Audio Signal

Pre-Boot Diagnostics Audio Signal

When your Workstation starts up, the BIOS performs Pre-Boot
Diagnostics and a Power-on Self Test (POST) to test your hardware
configuration for any problems.IfaproblemisdetectedduringthePOST,
an error is displayed on your Workstation’s monitor.

If, however, your Workstation is unable to display an error message (for
example, when your graphics controller has failed), the Pre-Boot
Diagnostics will emit an audio signal through the Workstation’s internal
speaker.

The Pre-Boot Diagnostics emits an audio sequence with two kinds of
sounds. The first is an unusual series of tones that indicate an anomaly
has been detected. This series of sounds also contains an electronic
signal that can be sent through a telephone line to an authorized
helpdesk or HP Support, if necessary. This signal cannot be interpreted
by the human ear. However, it can be decoded by helpdesk equipment to
extract the Workstation model and serial number.

The second type of sound is a series of long beeps that indicate a
particular error. If you hear a series of beeps, you should count them as
this will help you detect the cause of the problem.

Number

Meaning

of Beeps

1 Processor absent, not correctly connected or ZIF socket not closed
2 Power supply is in protected mode
3 No memory, bad memory modules, incompatible memory module
4 Graphics card problem
5 PnP/WorkstationI initialization problem
6 Corrupted BIOS. You need to activate crisis recovery procedure
7 Defective system board

Please note that Memory (code 3), Video Card (code 4), and
PnP/Workstation (code 5) errors will only be heard after a 15-second
delay.

If You Miss the Beep Code

If you miss the beep code, turn off the Workstation by pressing the on/off
power button for five seconds or more, then listen for the signal again.

Chapter 358

Troubleshooting Your Workstation

HP DiagTools Hardware Diagnostics

HP DiagTools Hardware Diagnostics

NOTE Run e-DiagTools before contacting HP for Warranty service. This is to

obtain information that will be requested by a Support Agent.

Your hard disk includes a hardware diagnostic partition containing
either HP DiagTools or HP e-DiagTools hardware diagnostic utilities.
These may be used to diagnose hardware-related problems on your HP
Workstation. Do NOT delete this partition.

With this utility you can:

• Check the hardware configuration and verify that it is functioning
correctly.

• Test individual hardware components.

• Diagnose hardware-related problems.

• Obtain a complete hardware configuration.

• Provide precise information to an HP support agent so they can solve
any problems quickly and effectively.

For more information about this utility, refer to the x2000 Technical
Reference, available on the HP web site at

www.hp.com/workstations/support.

Where Can I Get e-DiagTools?

HP e-DiagTools is supplied on the following media:

• The Utility Partition pre-installed on your hard disk drive
(recommended)

• The CD-ROM that came with your Workstation:
— HP Linux Recovery CD-ROM for x2000 Linux Workstations

• The HP DiagTools CD. You can order this CD-ROM from HP’s
Support web site: www.hp.com/desktops/diagtools.

Chapter 3 59

Troubleshooting Your Workstation

HP DiagTools Hardware Diagnostics

Starting e-DiagTools from the Utility Partition
on your Hard Drive

NOTE This method will only work if the diagnostics partition on your hard disk

drive is intact.

1. Restart your Workstation and press the function key F10 when you
see the message “Press F10 to enter HP Utility Partition or any other
key to proceed...”

2. In the menu, select the option to run e-DiagTools hardware
diagnostics.

Starting e-DiagTools from the CD-ROM

1. Insert the e-DiagTools CD-ROM in the CD-ROM drive.

2. Restart the Workstation.

3. Select the option to run the hardware diagnostics.

NOTE If you are unable to boot from your CD-ROM drive, restart your

Workstation and press F2 to enter HP’s Setup program. Check the Boot
device settings to ensure that your Workstation can boot from the
CD-ROM.

Running HP e-DiagTools

Make sure:

• The Workstation model must match the CD-ROM (the CD-ROM is
locked to a specific Workstation model).

• CD-ROM drive has been configured to boot before the hard disk drive.

Producing a Support Ticket

To produce a complete record of your system’s configuration and test
results, you will need to create a Support Ticket. This is a simple text file

Chapter 360

Troubleshooting Your Workstation

HP DiagTools Hardware Diagnostics

that contains essential information and is designed to assist your local or
HP Support Agent.

If you are using HP e-DiagTools from the hard disk drive and your
Workstation is connected to a LAN using TCP/IP (Internet) protocols,
you have the option of e-mailing your Support Ticket from within
e-DiagTools.

If you are using HP e-DiagTools from a CD-ROM, you can create the
Support Ticket file on either the hard disk drive or floppy disk drive.

You can also view the Support Ticket file using the “Support Ticket
Viewer” program.

The Support Ticket file can be easily be sent, via e-mail or fax.

Chapter 3 61

Troubleshooting Your Workstation

HP Customer Care Center Phone Numbers

HP Customer Care Center Phone Numbers

HP Customer Care Centers can help you solve issues related to HP
products and, if necessary, initiate appropriate service procedures.In the
U.S.A, telephone support is available 24 hours a day, 7 days a week.
Elsewhere, it is available during normal office hours.

North & Latin America Europe, Middle East & Africa

Argentina (5411) 4778 8380 Austria ([phone]
Brazil [phone] (Sao Paulo)

0800 157751 (other Locations)
Canada 905-206-4663 Denmark ([phone]
Chile 800 360 999 English Intl. ([phone]
Mexico 800 472 6684 Finland ([phone]
United States [phone] France ([phone]
Venezuela 800 47 777

(Caracas 207 8488)
Asia Pacific Israel Tel. [phone]

Australia [phone] Italy ([phone]
China [phone]

[phone]
Hong Kong ([phone] Netherlands ([phone]
India ([phone] Norway ([phone]
Indonesia ([phone] Poland Tel. [phone];

Japan ([phone] Portugal +(351) 21 317 6333
Korea ([phone]

82 80 999 0700

(outside Seoul only)
Malaysia ([phone] South Africa ([phone] (outside RSA)

Penang 1 300 88 00 28 Spain ([phone]
New Zealand ([phone] Sweden ([phone]
Philippines ([phone] Switzerland ([phone]
Singapore ([phone] Turkey ([phone]
Taiwan([phone]U K(+44)
Thailand ([phone]
Viet Nam ([phone]

Belgium Dutch ([phone]

French ([phone]

Germany ([phone]

(24PF/min)

Fax. [phone]

Middle-East Tel.[phone]

Fax [phone]

Fax. [phone]

Russian
Federation

([phone] (Moscow)
([phone](St-Petersb)
Fax. [phone]

086 000 1030 (inside RSA)

Chapter 362

A Regulatory Information and

Warranty

63

Regulatory Information and Warranty

Declaration of Conformity

according to ISO/IEC Guide 22 and EN 45014

Manufacturer: Hewlett-Packard Company

3404 East Harmony Rd.

Fort Collins, CO 80528
USA

Declares that the:

Product Name: HP x2000 Linux Workstation
Base Product Number: A6020A/A6038A
Product Options: All

conforms to the following specifications:

Safety. IEC 950:1991+A1+A2+A3+A4+A11/EN 60950:1992+A1+A2+A3+A4+A11

IEC 60825-1:1993/EN60825-1:1994+A11 Class 1 for LEDs
USA 21CFR Subpart J – for FC Laser module
China GB4943-1995
Russia GOST R 50377-92

EMC. CISPR 11: 1997 / EN 55011: 1991 Class A

CISPR 22: 1993 +A1+A2 / EN 55022: 1994+A1+A2 Class A
EN 50082-1:1992 Also compliant with:

IEC 1000-3-2: 1995 / EN 61000-3-2: 1998
IEC 1000-4-2: 1995 +A1 / EN 61000-4-2: 1999 - 4kV CD, 8 kV AD
IEC 1000-4-3: 1995 / EN 61000-4-3: 1996 - 10 v/m

IEC 1000-4-4: 1995 / EN 61000-4-4:1995 -2 kV Signal, 4 kV Power Lines
U.S. FCC Part 15, Class A
Japan VCCI Class A
Australia/New Zealand AS/NZS 2046.1/2:1992, AS/NZS 3548:1995, and
AS/NZS 4251.1:1994
China GB9254-1988
Taiwan CNS13438 Class A
Russia GOST R 29216-94

and is certified by: UL Listed to UL1950, 2nd edition, File E146385

cUL Listed to CSA 22.2 No. 950-M93
TUV Certified to EN60950 2nd edition with A1+A2+A3+A4+A11
HP Fort Collins CCQD HTC

supplementary information:

The product herewith complies with the requirements of the following Directives and carries the CE marking
accordingly:

- the EMC directive 89/336/EEC and 92/31/EEC and 93/68/EEC

- the Low Voltage Directive 73/23/EEC and 93/68/EEC

This product was tested in a typical Hewlett-Packard workstation configuration.
Original signed by Ruth Lutes, Site Quality Manager, Fort Collins, CO, USA

For Compliance Information ONLY, contact: European Contact: Your local Hewlett-Packard Sales and
Service Office or Hewlett-Packard GmbH, Dept. HQ-TRE Standards Europe, Herrenberger Strasse 130
Boeblingen (FAX: [phone]) Americas Contact: Hewlett-Packard, Fort Collins Site Quality Mgr.,
Mail Stop 64, 3404 E. Harmony Road, Fort Collins, CO 80528, U.S.A.

64 AppendixA

Regulatory Information and Warranty

Regulatory Information

Regulatory Information

FCC (for USA only)

Federal Communications Commission Radio Frequency Interference
Statement

NOTE:

This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules and the
Canadian Department of Communications. These limits are designed to
provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own
expense.

Hewlett-Packard’s FCC Compliance Tests were conducted with
HP-supported peripheral devices and HP shielded cables, such as those
you receive with your system. Changes or modifications not expressly
approved by Hewlett-Packard could void the user’s authority to operate
the equipment.

Notice for Canada

This Class A digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la Class A respecte toutes les exigences du
Règlement sur le matériel brouilleur du Canada.

Safety Warning for the USA and Canada

If the power cord is not supplied with the computer, select the proper
power cord according to your local national electric code.
USA: use a UL listed type SVT detachable power cord.
Canada: use a CSA certified detachable power cord.

For your safety, never remove the PC’s cover without first removing the
power cord and any connection to a telecommunication network. Always
replace the cover before switching on again.

Appendix A 65

Regulatory Information and Warranty

Regulatory Information

Si le cordon secteur n’est pas livré avec votre ordinateur, utiliser un
cordon secteur en accord avec votre code electrique national.
USA: utiliser un cordon secteur “UL listed,” de type SVT.
Canada: utiliser un cordon secteur certifié CSA.

Pour votre sécurité, ne jamais retirer le capot de l’ordinateur sans avoir
préalablement débranché le cordon secteur et toute connection à un
réseau de télecommunication. N’oubliez pas de replacer le capot avant de
rebrancher le cordon secteur.

Notice for the Netherlands

Bij dit apparaat zijn batterijen geleverd. Wanneer deze leeg zijn, moet U
ze niet weggooien maar inleveren als KCA.

Notice for Germany

Wenn die Batterie nicht korrekt eingebaut wird, besteht
Explosionsgefahr. Zu ihrer eigenen Sicherheit sollten Sie nicht
versuchen, die Batterie wiederaufzuladen, zu zerlegen oder die alte
Batterie zu verbrennen. Tauschen Sie die Batterie nur gegen den
gleichen oder ähnlichen Typ aus, der vom Hersteller empfohlen wird. Bei
der in diesem PC intergrierten Batterie handelts sich um eine
Lithium-Batterie, die keine Schwermetalle enthält. Batterien und
Akkumulatoren gehören nicht in den Hausmüll. Sie verden vom
Hersteller, Händler oder deren Beauftragten kostenlos
zurückgenommen, um sie einer Verwertung bzw. Entsorgung
zuzuführen.

Noise Declaration for Germany

Lärmangabe nach Maschinenlärmverordnung - 3 GSGV (Deutschland)
LpA < 70 db am Arbeitsplatz normaler Betrieb nach EN27779: 11.92.

Notice for Japan (Class A)

66 AppendixA

Notice for Korea

Notice for Taiwan

Regulatory Information and Warranty

Regulatory Information

Recycling Your PC

HP has a strong commitment toward the environment. YourHP Personal
Computer has been designed to respect the environment as much as
possible.

HP can also take your old PC back for recycling when it reaches the end
of its useful life.

HP has a product take-back program in several countries. The collected
equipment is sent to one of HP’s recycling facilities in Europe or the
USA. As many parts as possible are reused. The remainder is recycled.
Special care is taken for batteries and other potentially toxic substances,
which are reduced into non-harmful components through a special
chemical process.

If you require more details about HP’s product take-back program,
contact your dealer or your nearest HP Sales Office.

Appendix A 67

Regulatory Information and Warranty

HP Hardware Warranty

HP Hardware Warranty

Important: This is your hardware product warranty statement. Please, read it
carefully.

Warranty terms may be different in your country. If so, your Authorized HP
Dealer or Hewlett-Packard Sales and Service Office can give you details.

HP products may contain remanufactured parts equivalent to new in
performance or may have been subject to incidental use.

HP products external to the system processor unit —such as external storage
subsystems, displays, printers, and other peripherals— are covered by the
applicable warranties for those products; HP software is covered by the HP
Software Product Limited Warranty

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND:
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO
THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR
MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Three Year Limited Hardware Warranty

Hewlett-Packard (HP) warrants this hardware product against defects in
materials and workmanship for a period of three years from receipt by the
original end-user purchaser.

This three year warranty includes next-day, on-site service, three year free parts
and 3 year free labor provided by an HP Service Center or a participating
Authorized HP Computer Dealer Repair Center.

If HP receives notice of above defined defects during the warranty period, HP will
either, at its option, repair or replace products, which prove to be defective.

Should HP be unable to repair or replace the product within a reasonable
amount of time, the customer's alternate exclusive remedy shall be a refund of
the purchase price upon return of the product.

The system processor unit, keyboard, mouse, and Hewlett-Packard accessories
inside the system processor unit —such as video adapters, mass storage devices,
and interface controllers— are covered by this warranty.

This warranty is extended worldwide under certain conditions (please check with
your local HP office) to products purchased from HP or an Authorized HP
Computer Dealer which are reshipped by the original purchaser either for use by
the original purchaser or provided as an incidental part of systems integrated by
the original purchaser. When available in the country of use, service is provided

68 AppendixA

Regulatory Information and Warranty

HP Hardware Warranty

in the same manner as if the product was purchased in that country and can only
be provided in countries where the product is designed to operate. If the product
is not normally sold by HP in the country of use, it must be returned to the
country of purchase for service. Response time for on-site service, and parts
delivery turn-around time for parts service, are subject to changes from standard
conditions based upon non-local parts availability

.

Limitation of Warranty

The above warranty shall not apply to defects resulting from: misuse;
unauthorized modification; operation or storage outside the environmental
specifications for the product; in-transit damage; improper maintenance; or
defects resulting from use of non-HP software, accessories, media, supplies,
consumables, or such items not designed for use with the product.

Reloading the bundled or pre-loaded software on your Personal Workstation is
not covered by the HP warranty.

HP MAKES NO OTHER EXPRESS WARRANTY, WHETHER WRITTEN OR
ORAL, WITH RESPECT TO THIS PRODUCT. ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS IS LIMITED TO THE THREE-YEAR
DURATION OF THIS WRITTEN WARRANTY. SOME STATES OR
PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.

This warranty gives you specific legal rights, and you may also have other rights,
which vary, from state to state, or province to province.

Limitation of Liability and Remedies

THE REMEDIES PROVIDED ABOVE ARE THE CUSTOMER'S SOLE AND
EXCLUSIVE REMEDIES. IN NO EVENT SHALL HP BE LIABLE FOR ANY
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY
OTHER LEGAL THEORY.

The foregoing limitation of liability shall not apply in the event that any HP
product sold hereunder is determined by a court of competent jurisdiction to be
defective and to have directly caused bodily injury, death, or property damage;
provided, that in no event shall HP's liability for property damage exceed the
greater of $50,000 or the purchase price of the specific product that caused such
damage.

Some states or provinces do not allow the exclusion or limitation of incidental or
consequential damages —including lost profit— so the above limitation or
exclusion may not apply to you.

Appendix A 69

Regulatory Information and Warranty

HP Hardware Warranty

Obtaining On-Site Warranty Service

To obtain on-site warranty service, the customer must contact an HP Sales and
Service Office (in the US, call the HP Customer Support Center at (970)
635-1000) or a participating Authorized HP Personal Computer Dealer Repair
Center. The customer must be prepared to supply proof of the purchase date.

The system processor unit, keyboard, mouse, and Hewlett-Packard accessories
inside the system processor unit —such as video adapters, mass storage devices,
and interface controllers— are covered by this warranty.

During the on-site warranty period, customer-replaceable components may be
serviced through expedited part shipment. In this event, HP will prepay shipping
charges, duty, and taxes; provide telephone assistance on replacement of the
component when necessary; and pay shipping charges, duty, and taxes for any
part that HP asks to be returned.

On-site visits caused by non-Hewlett-Packard products —whether internal or
external to the system processor unit— are subject to standard per-incident
travel and labor charges.

On-site service for this product is restricted or unavailable in certain locations.
In HP Excluded Travel Areas— areas where geographical obstacles, undeveloped
roads, or unsuitable public transportation prohibit routine travel— service is
provided on a negotiated basis at extra charge.

Response time for HP on-site service in an HP Service Travel Area is normally
next business day (excluding HP holidays) for HP Travel Zones 1-3 (generally
100 miles or 160 Km from the HP office). Response time is second business day
for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles,
480 Km); and negotiated beyond Zone 6. Worldwide Customer Support Travel
information is available from any HP Sales and Service Office.

Travel restrictions and response time for dealer or distributor service are defined
by the participating dealer or distributor.

Service contracts which provide after-hour or weekend coverage, faster response
time, or service in an Excluded Travel Area are often available from HP, an
authorized dealer, or authorized distributor at additional charge.

Customer Responsibilities

The customer may be required to run HP-supplied diagnostic programs before an
on-site visit or replacement part will be dispatched.

The customer is responsible for the security of its proprietary and confidential
information and for maintaining a procedure external to the products for
reconstruction of lost or altered files, data, or programs.

The customer must provide: access to the product; adequate working space and
facilities within a reasonable distance of the product; access to and use of all

70 AppendixA

Regulatory Information and Warranty

HP Hardware Warranty

information and facilities determined necessary by HP to service the product;
and operating supplies and consumables such as the customer would use during
normal operation.

A representative of the customer must be present at all times. The customer
must state if the product is being used in an environment which poses a potential
health hazard to repair personnel; HP or the servicing dealer may require that
the product be maintained by customer personnel under direct HP or dealer
supervision

.

Obtaining Parts Warranty Service

When parts warranty service applies, the customer may be required to run
HP-supplied diagnostic programs before a replacement part will be dispatched.
The customer must be prepared to supply proof of purchase.

The customer shall return some defective parts upon HP demand. In that case,
HP will prepay shipping charges for parts returned to the HP parts service
center.

HP Telephone Support Services

HP free telephone support for your Workstation is available during the first year
from date of purchase. This service will also provide technical assistance with the
basic configuration and setup of your HP Workstation and for the bundled or
pre-loaded operating system.

HP does NOT provide telephone support for Workstations configured as network
servers. We recommend HP NetServers for your network server requirements.

(Rev. 06/01/2001)

Appendix A 71

Regulatory Information and Warranty

HP Software Limited Warranty

HP Software Limited Warranty

THIS HP SOFTWARE PRODUCT LIMITED WARRANTY SHALL
COVER ALL SOFTWARE THAT IS PROVIDED TO YOU, THE
CUSTOMER, AS PART OF THE HP COMPUTER PRODUCT,
INCLUDING ANY OPERATING SYSTEM SOFTWARE. IT SHALL
SUPERSEDE ANY NON-HP WARRANTY TERMS THAT MAY BE
FOUND ON-LINE, OR IN ANY DOCUMENTATION OR OTHER
MATERIALS CONTAINED IN THE COMPUTER PRODUCT
PACKAGING.

Ninety-Day Limited Software Warranty. HP warrants for a period of
NINETY (90) DAYS from the date of the purchase that the software
product will execute its programming instructions when all files are
properly installed. HP does not warrant that the software will be
uninterrupted or error free. In the event that this software product fails
to execute its programming instructions during the warranty period,
Customer’s remedy shall be a refund or repair. Should HP be unable to
replace the media within a reasonable amount of time, Customer’s
alternate remedy shall be a refund of the purchase price upon return of
the product and all copies.

Removable Media (If supplied). HP warrants the removable media, if
supplied, upon which this product is recorded to be free from defects in
materials and workmanship under normal use for a period of NINETY
(90) DAYS from the date of purchase. In the event the media proves to be
defective during the warranty period, Customer’s remedy shall be to
return the media to HP for replacement. Should HP be unable to replace
the media within a reasonable amount of time, Customer’s alternate
remedy shall be a refund of the purchase price upon return of the
product and destruction of all other non removable media copies of the
software product.

Notice of Warranty Claims. Customer must notify HP in writing of any
warranty claim not later than thirty (30) days after the expiration of the
warranty period.

Limitation of Warranty. HP makes no other express warranty, whether
written or oral with respect to this product. Any implied warranty of
merchantability or fitness for a particular purpose is limited to the
90-day duration of this written warranty. Some states or provinces do not
allow limitations on how long an implied warranty lasts, so the above

72 AppendixA

Regulatory Information and Warranty

HP Software Limited Warranty

limitation or exclusion may not apply to you. This warranty gives specific
legal rights, and you may also have other rights which vary from state to
state, or province to province.

Limitation of Liability and Remedies. THE REMEDIES PROVIDED
ABOVE ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. IN
NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INDIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
(INCLUDING LOST PROFIT) WHETHER BASED ON WARRANTY,
CONTRACT, TORT OR ANY OTHER LEGAL THEORY. Some states or
provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not
apply to you.

Obtaining Warranty Service. Warranty service may be obtained from the
nearest HP sales office or other location indicated in the owner’s manual
or service booklet.

Consumer transactions in Australia and the United Kingdom: The
disclaimers and limitations above shall not apply and shall not affect the
statutory rights of a Consumer.

(Rev. 19/11/96)

Appendix A 73

Regulatory Information and Warranty

HP Software Product License Agreement

HP Software Product License Agreement

UNLESS OTHERWISE STATED BELOW, THIS HP SOFTWARE
PRODUCT LICENSE AGREEMENT SHALL GOVERN THE USE OF
ALL SOFTWARE THAT IS PROVIDED TO YOU, THE CUSTOMER, AS
PART OF THE HP COMPUTER PRODUCT. IT SHALL SUPERSEDE
ANY NON-HP SOFTWARE LICENSE TERMS THAT MAY BE FOUND
ON-LINE, OR IN ANY DOCUMENTATION OR OTHER MATERIALS
CONTAINED IN THE COMPUTER PRODUCT PACKAGING.

Note: Operating System Software by Microsoft is licensed to you under
the Microsoft End User License Agreement (EULA) contained in the
Microsoft documentation.

The following License Terms govern the use of the software:
USE. Customer may use the software on any one computer. Customer

may not network the software or otherwise use it on more than one
computer. Customer may not reverse assemble or decompile the software
unless authorized by law.

COPIES AND ADAPTATIONS. Customer may make copies or
adaptations of the software (a) for archival purposes or (b) when copying
or adaptation is an essential step in the use of the software with a
computer so long as the copies and adaptations are used in no other
manner.

OWNERSHIP. Customer agrees that he/she does not have any title or
ownership of the software, other than ownership of the physical media.
Customer acknowledges and agrees that the software is copyrighted and
protected under the copyright laws. Customer acknowledges and agrees
that the software may have been developed by a third party software
supplier named in the copyright notices included with the software, who
shall be authorized to hold the Customer responsible for any copyright
infringement or violation of this Agreement.

PRODUCT RECOVERY CD-ROM. If your computer was shipped with a
product recovery CD-ROM: (i) The product recovery CD-ROM and/or
support utility software may only be used for restoring the hard disk of
the HP computer with which the product recovery CD-ROM was
originally provided.(ii) The use of any operating system software by
Microsoft contained in any such product recovery CD-ROM shall be
governed by the Microsoft End User License Agreement (EULA).

74 AppendixA

Regulatory Information and Warranty

HP Software Product License Agreement

TRANSFER OF RIGHTS IN SOFTWARE. Customer may transfer rights
in the software to a third party only as part of the transfer of all rights
and only if Customer obtains the prior agreement of the third party to be
bound by the terms of this License Agreement. Upon such a transfer,
Customer agrees that his/her rights in the software are terminated and
that he/she will either destroy his/her copies and adaptations or deliver
them to the third party.

SUBLICENSING AND DISTRIBUTION. Customer may not lease,
sublicense the software or distribute copies or adaptations of the
software to the public in physical media or by telecommunication
without the prior written consent of Hewlett-Packard.

TERMINATION. Hewlett-Packard may terminate this software license
for failure to comply with any of these terms provided Hewlett-Packard
has requested Customer to cure the failure and Customer has failed to do
so within thirty (30) days of such notice.

UPDATES AND UPGRADES. Customer agrees that the software does
not include updates and upgrades which may be available from
Hewlett-Packard under a separate support agreement.

EXPORT CLAUSE. Customer agrees not to export or re-export the
software or any copy or adaptation in violation of the U.S. Export
Administration regulations or other applicable regulation.

U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or
disclosure by the U.S. Government is subject to restrictions as set forth
in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer
Software clause in DFARS 252.227-7013. Hewlett-Packard Company,
3000 Hanover Street, Palo Alto, CA94304 U.S.A. Rights for non-DOD
U.S. Government Departments and Agencies are as set forth in FAR

52.227-19(c)(1,2).

Appendix A 75

Regulatory Information and Warranty

HP Software Product License Agreement

76 AppendixA