HP (Hewlett-Packard) workstation c-class User Manual

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service handbook

hp workstation c-class

Manufacturing Part Number: n/a

Printed in USA October 2001

Edition E1001

notice

The information contained in this document is subject to change without notice. Hewlett-Packard assumes no responsibility for the use or reliability of its software on

equipment that is not furnished by Hewlett-Packard. This document contains proprietary information that is protected by copyright. All rights

reserved. No part of this document may be photocopied, reproduced or translated to another language without the prior written consent of Hewlett-Packard Company.

hewlett-packard warranty statement

HP PRODUCT DURATION OF WARRANTY

HP Workstations C-Class one Year

1. HP warrants HP hardware, accessories and supplies against defects in materials and workmanship for the period speciﬁed above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like-new.

2. HP warrants that HP software will not fail to execute its programming instructions, for the period speciﬁed above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.

3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, the customer will be entitled to a refund of the purchase price upon prompt return of the product.

4. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

5. The warranty period begins on the date of delivery or on the date of installation if installed by HP. If customer schedules installation or causes installation by HP to be delayed more than 30 days after delivery, warranty begins on the 31st day from delivery.

6. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modiﬁcation or misuse, (d) operation outside of the published

environmental speciﬁcations for the product, or (e) improper site preparation or maintenance.

7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLYDISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

8. HP will be liable for damage to tangible property per incident up to the greater of $300,000 or the actual amount paid for the product that is the subject of the claim, and for damages for bodily injury or death, to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product.

9. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

restricted rights legend

Use, duplication, or disclosure by the U.S. Government Department of Defense is subject to restrictions as set forth in paragraph (b)(3)(ii) of the Rights in Technical Data and Software clause in DFARS 252.227.7013.

are reserved. No part of this document may be photocopied, reproduced or translated to another language without the prior written consent of Hewlett-Packard Company.

UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited.

Distribution under license from the Regents of University of California.

printing history

New editions of this manual incorporate all material updated since the previous edition. Update packages may be issued between editions and contain replacement and additional pages to be merged into the manual by the user.

The manual part number and printing date indicate its current edition. The manual part number changes when extensive technical changes are incorporated. The printing date changes when a new edition is printed. (Minor corrections and updates which are incorporated at reprint do not cause the date to change.)

HP Part Number Printing Date Edition n/a October 2001 First

Contents

1. product information

Product Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

system unit front panel controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

system LCD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

system power switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

storage device controls and features . . . . . . . . . . . . . . . . . . . . . . . . . . .22

security lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

System Unit Rear Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

audio connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

USB connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

hp parallel i/o connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

802.3 network connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

RS-232 serial input/output connectors . . . . . . . . . . . . . . . . . . . . . . . . .28

SCSI connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

TOC button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

power cord connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

security loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

monitor information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

hp supported USB devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

USB keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

USB hp scroll mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

hp hub for USB devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

operating system overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

memory failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

2. conﬁguration

chapter overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

workstation conﬁgurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

FRU conﬁgurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

internal storage conﬁgurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

CD drive (optional) conﬁguration . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Contents

ﬂoppy disk drive (optional) conﬁguration . . . . . . . . . . . . . . . . . . . . . . 42

memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

i/o cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

monitor-type selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

3. troubleshooting

ﬂow diagrams for troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

identifying LCD-indicated conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

LCD fan failures and warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

dealing with a boot failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

searching for bootable media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

stable storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

boot command notations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

supported boot paths. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

ISL environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

selftest failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

chassis codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

memory failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

running system veriﬁcation tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

running ODE-based diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

4. ﬁeld replaceable units

exchange and non-exchange part numbers. . . . . . . . . . . . . . . . . . . . . . . 93

FRUs part numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

FRU removal and replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

system unit front panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

system power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

i/o cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

system unit fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

removable media devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

hard disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Contents

DIMM cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

system unit LCD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

5. diagrams

system power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

system unit block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

6. boot console handler

boot console handler features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

accessing the boot console handler . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

boot console menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

booting the workstation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164

searching for bootable media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166

resetting the workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

displaying and setting paths. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

displaying and setting the monitor type. . . . . . . . . . . . . . . . . . . . . . . . .170

the monitor command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170

displaying the current monitor conﬁguration. . . . . . . . . . . . . . . . . . .171

setting the monitor type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172

setting the monitor type at power on . . . . . . . . . . . . . . . . . . . . . . . . .173

troubleshooting monitor problems. . . . . . . . . . . . . . . . . . . . . . . . . . . .174

displaying the current memory conﬁguration . . . . . . . . . . . . . . . . . . . .175

memory information sample . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

displaying the status of the i/o slots . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

setting the auto boot and auto search ﬂags . . . . . . . . . . . . . . . . . . . . . .178

displaying and setting the security mode. . . . . . . . . . . . . . . . . . . . . . . .179

displaying and setting fastboot mode. . . . . . . . . . . . . . . . . . . . . . . . . . .180

displaying and setting the LAN station address . . . . . . . . . . . . . . . . . .181

displaying system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182

displaying pim information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

Contents

stable storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

ISL environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

invoking ISL from the boot console handler . . . . . . . . . . . . . . . . . . . 185

ISL user commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

obtaining and updating system ﬁrmware. . . . . . . . . . . . . . . . . . . . . . . 187

to install the ﬁrmware update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

ﬁrmware update example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

A. product speciﬁcations

regulatory and safety statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

emissions regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

special video conﬁguration statement . . . . . . . . . . . . . . . . . . . . . . . . 194

emissions regulations compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

acoustics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

laser safety statement (U.S.A.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

electrostatic discharge (ESD) precautions. . . . . . . . . . . . . . . . . . . . . 196

warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

environmental speciﬁcations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

altitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

DC magnetic ﬁeld interference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

electromagnetic compatibility (EMC) . . . . . . . . . . . . . . . . . . . . . . . . 198

temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

humidity (non-condensing). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

leakage current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

shock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

vibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

electrical speciﬁcations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

input power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

line power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Contents

B. SCSI connections

SCSI Bus Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203

SCSI restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204

cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204

terminators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206

number of devices per SCSI bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206

considerations for selecting SCSI devices. . . . . . . . . . . . . . . . . . . . . .206

SCSI bus length constraints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208

Ultra narrow single-ended SCSI bus length. . . . . . . . . . . . . . . . . . . .208

Ultra2 wide low-voltage differential SCSI bus length . . . . . . . . . . . .208

assigning SCSI device IDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210

assigning Ultra narrow single-ended SCSI device IDs . . . . . . . . . . .211

assigning Ultra2 wide low-voltage differential SCSI device IDs. . . .211

connecting to the SCSI ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212

system SCSI port connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212

C. related documentation

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216

installation manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216

service manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216

reference manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216

Glossary

Contents

Figures

Figure 1-1. System Unit Front Panel Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Figure 1-2. LCD Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Figure 1-3. CD Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Figure 1-4. Floppy Drive Controls and Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Figure 1-5. System Unit Rear Panel Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Figure 1-6. Audio Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Figure 1-7. Security Loop Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Figure 2-1. Hard Drive, 9Gbyte/18Gbyte Ultra2 Low Voltage Differential. . . . . . . . . . . . 39

Figure 2-2. CD Drive Jumper Setting (Rear View) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Figure 2-3. Memory Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Figure 2-4. PCI Card Slot Numbering and Capabilities. . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Figure 3-1. Power On LCD, Troubleshooting Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Figure 3-2. Console Troubleshooting Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Figure 3-3. Bootable Device Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Figure 3-4. Troubleshooting HP-UX Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Figure 3-5. Fan Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Figure 4-1. HP Workstation C-Class Main Components. . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Figure 4-2. CD Drive Bracket Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Figure 4-3. Floppy Drive Bracket Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Figure 4-4. Hard Disk Drive Bracket Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Figure 4-5. Opening the Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Figure 4-6. Opening the Left Side Panel of the System Unit . . . . . . . . . . . . . . . . . . . . . . 100

Figure 4-7. Unscrewing the Power Supply Captive Screws . . . . . . . . . . . . . . . . . . . . . . . 102

Figure 4-8. Propping Up the Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Figure 4-9. Disconnecting the Power Supply Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Figure 4-10. Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Figure 4-11. PCI Card Slot Numbering and Capabilities. . . . . . . . . . . . . . . . . . . . . . . . . 106

Figure 4-12. I/O Slot Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Figure 4-13. Removing the I/O Card Retainer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Figure 4-14. Removing the I/O Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Figure 4-15. Fan Cooling Areas for the System Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Figure 4-16. Removing the Fan from the Hard Disk Drive Chassis. . . . . . . . . . . . . . . . . 111

Figure 4-17. Removing the Fan Rivets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Figure 4-18. Removing CPU Area Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Figure 4-19. Removing the System Unit Air Divider . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Figure 4-20. Removing the Fan and Speaker from the I/O Area . . . . . . . . . . . . . . . . . . . 115

Figure 4-21. Removing the Fan and Speaker from the Bracket. . . . . . . . . . . . . . . . . . . . 115

Figure 4-22. Removing the CD Drive Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Figure 4-23. Front of System Unit with the Front Panel Removed . . . . . . . . . . . . . . . . . 118

Figures

Figure 4-24. Removing the CD Drive Bracket and Blank . . . . . . . . . . . . . . . . . . . . . . . . .119

Figure 4-25. Installing the CD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Figure 4-26. Tightening the Bracket Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Figure 4-27. Plugging in the ATAPI and Power Cables. . . . . . . . . . . . . . . . . . . . . . . . . . .121

Figure 4-28. Replacing the Rear EMI CD Drive Cover . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Figure 4-29. Removing the CD Drive’s Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Figure 4-30. Front of the System Unit with the Front Panel Removed . . . . . . . . . . . . . .122

Figure 4-31. Removing the CD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Figure 4-32. Installing the CD Drive Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Figure 4-33. Tightening the Bracket Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Figure 4-34. Replacing the CD Drive Rear Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Figure 4-35. Removing the Floppy Disk’s Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Figure 4-36. Front of Workstation with the Front Panel Removed. . . . . . . . . . . . . . . . . .126

Figure 4-37. Removing the Floppy Disk Bracket and Blank. . . . . . . . . . . . . . . . . . . . . . .127

Figure 4-38. Installing the Floppy Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Figure 4-39. Tightening the Bracket Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Figure 4-40. Plugging in the Data and Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Figure 4-41. Replacing the Rear Floppy Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Figure 4-42. Removing the Floppy Disk’s Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Figure 4-43. Front of Workstation with the Front Panel Removed. . . . . . . . . . . . . . . . . .130

Figure 4-44. Removing the Floppy Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Figure 4-45. Installing the Floppy Disk Blank and Bracket . . . . . . . . . . . . . . . . . . . . . . .132

Figure 4-46. Tightening the Bracket Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Figure 4-47. Replacing the Rear Floppy Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Figure 4-48. The Hard Drive Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Figure 4-49. Removing the Hard Drive Bracket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136

Figure 4-50. Inserting the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Figure 4-51. The Hard Drive Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Figure 4-52. Removing the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Figure 4-53. Removing the Hard Disk Drive from the Bracket. . . . . . . . . . . . . . . . . . . . .139

Figure 4-54. Replacing the Hard Disk Drive Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Figure 4-55. Propping Up the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Figure 4-56. DIMM Card Slot Numbers and Loading Sequence. . . . . . . . . . . . . . . . . . . .142

Figure 4-57. Installing Memory Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Figure 4-58. Propping Up the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Figure 4-59. Removing Memory Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Figure 4-60. Removing the System Unit LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Figure 4-61. Removing the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Figure 4-62. Installing the System Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Figures

Figure 5-1. Power Distribution Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Figure 5-2 System Unit Functional Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Figure A-1. VCCI Class B ITE (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Figure A-2. RRL Class A EMI (Korea). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Figure A-3. EMI Class A (Taiwan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Figure B-1. SCSI Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Figures

Tables

Table 1-1. CD Drive Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Table 1-2. Floppy Drive Controls and Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Table 1-3. Audio Electrical Speciﬁcations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Table 1-4. Serial I/O Pins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Table 2-1. Default Device IDs TABLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Table 3-1. Fan Numbers and Corresponding Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Table 3-2. Chassis Codes for th HP Workstation C-Class. . . . . . . . . . . . . . . . . . . . . . . . . . 61

Table 4-1. Exchange Parts FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Table 4-2. Non-exchange Parts FRU List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Table 6-1. System Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Table 6-2. Mnemonic Style Notation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Table B-1. SCSI Bus Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Table B-2. Ultra Narrow Single-Ended SCSI Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Table B-3. Ultra2 Wide Low-Voltage Differential SCSI Cables . . . . . . . . . . . . . . . . . . . . 205

Tables

1 product information

This chapter introduces the HP workstation c-class, including its controls and indicators. This information is provided to help familiarize you with the main features and components of this workstation.

product information

Included in this chapter are the following topics:

• Product description

• System unit front panel controls

• System unit rear panel connectors

• Monitor information

• Keyboard and Mouse information

• Operating System Overview

18 Chapter1

Product Description

The HP workstation c-class contains the following key features:

• Processor: — One PA-RISC processor

• Operating System: HP-UX operating system

• User Interface: HP CDE graphical user interface

• Monitors: — 19-inch, 1280×1024 and 1600×1200 color, 75Hz — 21-inch 1280×1024 (stereo capability) and 1600×1200 color, 75Hz

• Optional Graphics:

product information

Product Description

HP V

ISUALIZE-EG, VISUALIZE fx2 Pro and VISUALIZE fx4 Pro

• Main Memory: — 128MByte and 256MByte DIMMs for the HP workstation c-class — Eight memory slots are available per each HP workstation c-class

• Internal Storage Devices: – Wide Ultra2 Low-Voltage Differential SCSI – up to two:

9.0 GB Hard Disk Drive

18.0 GB Hard Disk Drive – Removable Media (one of each maximum)

CD-ROM Drive

Floppy Disk Drive

• Standard Network: – RJ45, Twisted Pair 10 BaseT/100 BaseT

• Standard I/O Ports: — Ultra2 Wide Low-Voltage Differential (LVD) SCSI, one — Ultra Narrow Single-Ended (NSE) SCSI, one — Parallel port (IEEE 1284), one — Universal Serial Bus (USB) ports, two — Serial Interface ports (RS-232C), two — Audio ports (Line-in, Line-out, headset, and microphone-in)

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product information

Product Description

• Optional I/O: Six PCI slots are available for the HP workstation c-class. – 1 PCI 4X:64 bit, 66 MHz, primary graphics (full size, 3.3V) – 2 PCI 1X:32 bit, 33 MHz, (half size, 5V) – 3 PCI 2X:64 bit, 33 MHz, (full size, 5V)

• Keyboard: – Universal Serial Bus (USB) keyboard, one

• Mouse: – Universal Serial Bus (USB) mouse, one

20 Chapter1

system unit front panel controls

Figure 1-1 shows the location of the system unit front panel controls.

Figure 1-1. System Unit Front Panel Controls

System LCD Display

System Power Switch

Storage Devices

product information

Security Lock

system LCD

The Liquid Crystal Display (LCD) is located on the left side of the front panel. The LCD displays 2-lines of information, with up to 16-characters per line. It displays messages about the state of the system, including error codes. Figure 1-2. on page 22, describes the symbols representing the different system activities. For information about error codes, refer to Chapter 3 , “troubleshooting,” on page 47.

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product information

system unit front panel controls

Figure 1-2. LCD Symbols

system power switch

Use the Power switch to power the system unit on and off. When you use the soft power down procedure, the HP workstations’ c-class hardware is designed to produce the proper diagnostic and self test messages, and broadcasts a warning message to remote terminals that it is about to shutdown. The operating system executes an automatic shutdown -q command. Turning the power switch back on again automatically boots up the HP-UX operating system if the system has been conﬁgured to auto boot. For information on setting auto boot, refer to the section “setting the auto boot and auto search ﬂags” on page 178.

storage device controls and features

This workstation allows either or both of the following internal storage devices: CD drive or ﬂoppy disk drive. The following sections describe the controls and features of these devices.

NOTE

Figure 1-3. shows the operating controls and features of the CD drive, and Table 1-1. describes those controls and features.

You cannot have two internal storage devices of the same type. For example, you cannot have two ﬂoppy disk drives, and you cannot have two CDROMs.

22 Chapter1

Figure 1-3. CD Drive

Disk Tray

product information

system unit front panel controls

Emergency Eject

Eject ButtonBusy Indicator

Table 1-1. CD Drive Controls

Control/Feature Purpose

Eject Button Press to open the Disc Tray and insertor remove a disc. When

the drive is in use, press the eject button for more than one second to open the Disc Tray. Press to close the tray.

Emergency Eject If the workstation does no have power, you can insert the end

of a paper clip into this small hole to open the Disc Tray.

Disk Tray The Disk Tray holds the CD. This style of CD drive does not

use a disk caddy.

Busy Indicator Lights during a data access operation and blinks during a

data transfer. The indicator blinks initially and then stays lit when there is one of the following.

• A defective disc

• A disc insertion error (for example, an upside down disc)

• No disc present

NOTE

The audio features of the CD drive are supported through applications only. One such application is xmcd. The xmcd utility is not a part of HP-UX, you will need to download it off the web using your web browser and this URL:

http://metalab.unc.edu/tkan/xmcd

Chapter 1 23

product information

system unit front panel controls

The optional ﬂoppy disk drive (Product Number A5009A) is a 3.5-inch form factor device with a PC/AT interface. It connects to the workstation via a 34-pin PC/AT ribbon cable and a 4-pin power cable. The ﬂoppy disk drive has up to 1.44 MByte capacity depending on the media and format used.

Figure 1-4. shows the operating controls and features of the ﬂoppy drive, and Table 1-2. describes those controls and features.

Figure 1-4. Floppy Drive Controls and Features

Eject ButtonBusy Indicator

Table 1-2. Floppy Drive Controls and Features

Control/Feature Purpose

Floppy Drive Eject Button Push the eject button to remove ﬂoppy

diskettes from the drive.

Floppy Drive Activity LED

The ﬂoppy drive LED ﬂashes to indicate the drive is in use.

security lock

Access to the mass storage devices is controlled by a security lock on the front panel. Locking the workstation front panel minimizes potential unauthorized user access.

To prevent access to internal components requires the use of the security loop on the rear panel of the workstation. See “unit rear panel controls.”

24 Chapter1

product information

System Unit Rear Panel Connectors

This section describes the following connectors on the system unit’s rear panel:

• Two serial ports (RS-232)

• Two Universal Serial Bus ports (USB)

• LAN connector, 10 BaseT/100 BaseT

• HP parallel IEEE 1284 (printer) connector

• Audio connectors (PCI based, line in, line out, headset, and microphone in)

• Ultra2 Wide LVD (Low Voltage Differential) SCSI

• Ultra Narrow Single-Ended (NSE) SCSI

• TOC (transfer of control) button

• AC power cord connector

• Security loop

NOTE

To maintain FCC/EMI compliance, verify that all cables are fully seated and properly fastened.

Figure 1-5. System Unit Rear Panel Connectors

Serial Ports (2)

TOC Button

Audio Connectors:

Line In Line Out Microphone Headphones

USB Ports (2)

LAN Port

Parallel Port

Security Loop

Ultra2 Wide LVD SCSI

Ultra Narrow Single-Ended (NSE) SCSI

Chapter 1 25

AC Power Cord Connector

product information

System Unit Rear Panel Connectors

audio connectors

The HP workstation c-class has audio-input and -output capabilities through external input and output connectors on the rear panel and through an internal speaker. The sound is 16-bit, 44 kHz (CD-quality).

The rear panel contains the Audio IN (Stereo line-in) and Microphone (Mic-in), and Audio OUT (Stereo line-out) and Headphones (headphone-out) connectors. This workstation also has a mono internal speaker.

The audio connectors are standard stereo audio mini-jacks (see Figure 1-6).

NOTE

Hewlett-Packard recommends using gold-plated plugs available through audio retailers for best quality recording and playback through the external connectors.

Figure 1-6. Audio Connectors

Audio IN

Audio OUT

Microphone IN

Headset

Table 1-3. summarizes the audio electrical speciﬁcations for the c-class workstations.

26 Chapter1

Table 1-3. Audio Electrical Speciﬁcations

Frequency Response 25 to 20KHz Input Sensitivity/Impedance Line in 2.0V pk/47kohm Microphone in 22mVpk/1kohm Max Output Level/Impedance Line Out 2.8Vpp/47kohm Headphone 2.75Vpp/50ohm Speaker (internal) 5.88Vpp/48ohm Output Impedance Line Out 619ohm Headphone 118ohm

product information

System Unit Rear Panel Connectors

USB connectors

The USB connectors located on the rear panel of the workstation provide an interface for the keyboard and mouse to the system. These USB connectors support only the HP keyboard, scroll mouse and hub. The keyboard and mouse may be plugged into the rear of the workstation or plugged into the USB hub. No other USB conﬁguration is currently supported. Consult the documentation that accompanies each input device for speciﬁc information concerning its use.

For more information on the Universal Serial Bus, refer to the following URL:

http://www.usb.org

CAUTION

Usage of devices other than USB speciﬁcation may result in unpredictable functionality and inferior performance of the HP workstation c-class.

NOTE

The USB clip on the rear of the chassis provides strain relief for the USB cables.

hp parallel i/o connector

The 25-pin HP Parallel I/O interface uses IEEE 1284 I/O interface protocols to support peripheral devices such as printers and plotters. Consult the documentation that accompanies each peripheral device for speciﬁc information concerning its use.

802.3 network connectors

The HP workstation c-class has a built-in Twisted Pair (TP) connector for the 802.3 (ETHERNET) or 10BaseT/100BaseT network. Connections to ThinLAN networks require

Chapter 1 27

product information

System Unit Rear Panel Connectors

an external transceiver. The workstation automatically selects the correct network setting.

RS-232 serial input/output connectors

There are a variety of peripheral devices that can attach to the RS-232 Serial Input/Output (SIO) ports on this workstation. Refer to the label on the rear of the workstation to locate serial port 1 and serial port 2. Peripheral devices include printers, plotters, modems, and scanners. Consult the documentation that accompanies each peripheral device for speciﬁc information concerning its use.

The SIO ports are programmable, allowing functions such as bit rate, character length, parity, and stop bits to be set using the System Administration Manager (SAM) or by selecting a system special device ﬁle with the functions already programmed. The SIO Ports are used as interfaces for serial asynchronous devices to the CPU.

Table 1-4. shows the SIO connector pin listings. The serial connectors are 9-pin D-sub connectors. Signal names are those speciﬁed in the EIA RS-232 standard.

Table 1-4. Serial I/O Pins

Pin No. Signal Description

1 DCD Data Carrier Detect 2 RXD Receive Data 3 TXD Transmit Data 4 DTR Data Terminal Ready 5 GND Ground 6 DSR Data Set Ready 7 RTS Request To Send 8 CTS Clear To Send 9 RI Ring Indicator

SCSI connectors

The c-class workstation has built in SCSI connectors for Ultra2 Wide Low-Voltage Differential (LVD) SCSI and Ultra Narrow Single-Ended (NSE) SCSI. Use the SCSI connectors to connect external SCSI devices such as DDS-format tape drives and CD-ROM drives. Consult the documentation that accompanies each SCSI device for speciﬁc information concerning its use. Refer to Appendix B, SCSI Connections, for information about connecting SCSI devices to your workstation.

NOTE

There must ALWAYS be a terminator at both ends of a SCSI bus. This means one internal terminator and one external terminator.

28 Chapter1

product information

System Unit Rear Panel Connectors

TOC button

The TOC (transfer of control) button interrupts the system and transfers control from the default device to an auxiliary device. A transfer of control saves the state of the processor in Processor Internal Memory (PIM) and begins execution of recovery software at a nonzero location speciﬁed by a special location in Page Zero called MEM_TOC. The TOC code is protected by a checksum.

power cord connector

Plug the workstation’s power cord into the power cord connector to provide AC power to the system.

security loop

The security loop provides a means of locking the left side panel with a padlock or other locking device to prevent unauthorized access. To operate the security loop:

1. Inspect left side panel for proper seating in the mainframe chassis.

2. Push in the retractable pin on the spring loaded square fastener.

3. Insert the locking device through the top and bottom holes of the square fastener.

4. Inspect after locking device is in place to assure that the retractable pin is captured in the side panel insert hole.

The internal components of the workstation is now secured. See Figure 1-7. on page 30.

NOTE

A locking device is not supplied with the workstation; the customer must supply a lock to use with the security loop.

Chapter 1 29

product information

System Unit Rear Panel Connectors

Figure 1-7. Security Loop Operation

Security Loop Pin Pushed In Place By The Padlock

Security Loop Pin Hole

Security Loop Pin and Spring

30 Chapter1

product information

monitor information

The B1000/C3000 workstations support the following monitors:

• 19-inch, 1280×1024 color monitor (A4575A)

• 19-inch, 1600×1200 color monitor (A4575A)

• 21-inch, 1280×1024 color monitor (A4576A)

• 21-inch, 1600×1200 color monitor (A4576A)

For information on the A4575A monitors, see:

• HP A4575A Color Monitor CE Handbook (A4575-90099)

The A4575A is a 19" high-range resolution, multi-mode color monitor for use on workstations and X-terminals. The 19" refers to the tube size. This monitor only has an 18" visible display. This monitor can be used in the Northern and Southern hemispheres. The A4575A and A4576A are substitutes for the A4331A/D and the A4332A. It is a full multi-sync/multi-frequency multi-mode product capable of running in VGA mode with resolutions ranging from 640 ×480 up to a maximum resolution of 1600×1200 (75Hz).

For information on the A4576A monitor, see:

• HP A4576A Color Monitor CE Handbook (A4576-90039)

The A4576A is a 21" high-range resolution, multi-mode color monitor for use on workstations. The 21" refers to the tube size. This monitor only has an 20" visible display. This monitor can be used in the Northern hemisphere. It is a full multi-sync/multi-frequency multi-mode product capable of running in VGA mode with resolutions ranging from 640×480 up to a maximum resolution of 1600×1200 (75Hz).

NOTE

Note that the word “multi-sync” is used as a common word to refer to “multi-frequency” and/or “multi-mode.” Care should be taken when using “multi-sync” because “MultiSync (TM)” is a registered trademark of NEC.

The connection to earlier HP monitors with 15-pin mini-DSub cables can be made using the A4168A adapter cable shipped with the system miscellaneous kit.

Chapter 1 31

product information

hp supported USB devices

USB keyboard

The HP workstation c-class supports USB keyboards. The keyboard shipped with the workstation provides a localized PC-104, PC-105 or HP-JIS-106 compatible input device for USB-equipped PA-RISC workstations and other USB-compatible computers that support the HP-UX operating system. The keyboard includes a captive cable terminated in a USB Style A connector.

The USB keyboard is designed speciﬁcally for use with HP workstations. All keyboard models with the exception of the JIS-106 layout may also be compatible with conventional personal computers.

Some applications may expect to use keycodes generated by keys existing on other types of keyboards. Consult the documentation that accompanies each input device for speciﬁc information concerning its use.

NOTE

HIL and PS/2 devices are not supported by the c-class workstations.

USB hp scroll mouse

The HP scroll mouse (USB) has a left and right button that function the same as most mice. However, it also has a scroll wheel located between the two buttons that allows for vertical scrolling in a window. Note that vertical scrolling will only occur if you are in a window’s vertical scroll bar. This scroll wheel also functions as a middle button when you press down on it. Essentially, the HP scroll mouse is a three-button mouse.

Forgeneral information on the various cursor shapes associated with different areas of HP CDE while using a mouse, see the Using Your HP Workstation document.

hp hub for USB devices

The HP USB hub (part number D6804) provides the ability to connect more than one USB device to the workstation, as well as the ability to extend your USB device’s cable length. As an example, you may desire to locate the workstation’s keyboard and mouse at a greater distance from your workstation. To accomplish this, connect the HP USB hub to one of the USB connectors on the rear of the system. The keyboard and mouse are then plugged into the USB hub. This is the only acceptable USB hub conﬁguration currently supported by Hewlett-Packard.

32 Chapter1

product information

operating system overview

This workstation uses the HP-UX operating system. To verify which version of the operating system you are running, use the following command in a terminal window:

system name:$ swlist

If you’re running HP-UX 10.20, the result from this command will be:

# Bundle (s): B6193CA B.10.20.ACE.2 Workstation ACE for HP-UX 10.20

Instant Ignition systems (systems with preloaded software) have X-Windows, Hewlett-Packard’s graphical user interface, and HP CDE installed and conﬁgured.

If the Instant Ignition system does not have the kernel preconﬁgured with all of the device drivers, you need to refer to the manual Managing Systems and Workgroups to conﬁgure your kernel.

For problems or questions with Instant Ignition, refer to Using Your HP Workstation for more information.

Note that both of the documents mentioned in the previous paragraphs can be found at the following Uniform Resource Locator (URL):

http://www.docs.hp.com/

Enter

Chapter 1 33

product information

memory

The main memory for an HP workstation c-class can vary from a minimum of 128 MBytes to a maximum of 2 GBytes. The workstation has eight memory card slots. Currently the c-class workstation supports only 128 MByte and 256 MByte memory DIMM cards in these slots.

To install DIMM cards in the c-class workstation reference “installing additional memory” on page 141 in this Service Handbook.

CAUTION

If memory is installed improperly or it is defective the c-class workstation operating system will not boot-up, and a DIMM error will appear in the LCD. If an error does occur, reference Chapter 3, “Troubleshooting” for additional information.

memory failures

The HP workstation c-class operating system uses Memory Page Deallocation, a feature that allows the system to provide information to the operating system about memory failures.

You can use the command memrpt with the detail switch to obtain information about the Memory Page Deallocation Table (PDT) as well as single bit errors logged by the system.

# /usr/sbin/sysdiag Enter DUI>logtool Enter LOGTOOL>memrpt detail Enter

The PDT can also be checked using the pdt command in the Service menu of the Boot Console Handler (Refer to Chapter 6). If you replace a defective DIMM, use the Service Menu pdt clear command to clear out the PDT.

34 Chapter1

2 conﬁguration

This chapter provides details about setting up and changing the system conﬁguration for the HP workstation c-class product.

conﬁguration

chapter overview

This chapter contains the following sections:

• Workstation Conﬁgurations

• Field Replaceable Unit (FRU) Conﬁgurations — Internal Storage Devices — Memory — I/O Cards — Monitor-Type Selection

36 Chapter2

conﬁguration

workstation conﬁgurations

Refer to the HP Workstations Website for a complete list of supported accessories, peripherals, and operating system versions for the HP workstation c-class product. The URL for the Website is:

http://hp.unixworkstations.com

Chapter 2 37

conﬁguration

FRU conﬁgurations

This section provides information for setting up or changing the conﬁguration of the system Field Replaceable Units (FRUs).

internal storage conﬁgurations

hard disk drive conﬁguration

The SCSI IDs for hard disk drives are hard-wired into the SCA Ultra2 Wide LVD SCSI interfaces in the backplane of the two disk bays within the HP workstation c-class. Hence, SCSI IDs do not need to be set for the hard disk drives (up to two) installed in these workstations. From top to bottom, the pre-set SCSI IDs for hard disk drives are: 6 and 5.

Similarly, no jumpers are installed at the factory, nor is any jumper installation required at the customer’s site, on either of the hard disk drive models that are supported with the c-class workstations. Both hard disk drive models may be installed into these workstations. See the section titled “hard disk drive” on page 134 for details on installing hard disk drives.

NOTE

There must ALWAYS be a terminator at both ends of a SCSI bus. This means one internal terminator and one external terminator.

Table2-1 lists the default device IDs for internal storage devices. These IDs are the default IDs for each storage device. If an existing device already uses an ID, select an alternate ID.

Table 2-1. Default Device IDs TABLE

Ultra2 Wide Low-Voltage Differential SCSI

1st Hard Disk Drive ID6 2nd Hard Disk Drive ID5 DDS Drive, external optional device ID3 ** Do not assign SCSI ID7 to any internal storage device.

38 Chapter2

conﬁguration

FRU conﬁgurations

Figures 2-1 shows the type of hard disk drive supported for the HP workstation c-class.

Figure 2-1. Hard Drive, 9Gbyte/18Gbyte Ultra2 Low Voltage Differential

conﬁguring a hard disk drive

This section describes how to add a hard drive to your system as a ﬁle system using SAM. For more information about conﬁguring a hard disk drive, refer to the manual Managing Systems and Workgroups.

The procedures in this section require you to log in as root. If you cannot log in as root, contact your system administrator.

1. Log in as root and create a mount directory (for example, /disk1).

2. Move the mouse pointer to the Application Manager control for tools and click the left mouse button.

Chapter 2 39

conﬁguration

FRU conﬁgurations

3. Click twice on the System_Admin icon in the Application Manager window.

4. Click twice on the Sam icon in the Application Manager -- System_Admin window. If you are root, the System Application Manager (SAM) will appear on your screen; otherwise you will be asked to enter the root password and press Enter. The SAM window will appear. You will then need to re-execute steps 1 through 4.

5. Double click on the Disk and File System icon.

6. Double click on the Disk Devices icon.

The following screen message is displayed:

Scanning the system’s hardware...

The Disk and File Systems window opens containing a list of drives currently conﬁgured on this system. You need to select one of the appropriate drives that is not in use.

7. Click on Add in the Actions menu and select the item Not Using the Logical Volume Manager.

8. Enter the mount directory name in the Mount Directory ﬁeld of the Add Disk window and click on OK. The following message appears:

40 Chapter2

FRU conﬁgurations

Task started.

Creating the device file... Modifying “/etc/checklist”... Task completed.

Click OK. You have successfully added a hard disk drive to your system unit.

conﬁguration

Chapter 2 41

conﬁguration

FRU conﬁgurations

CD drive (optional) conﬁguration

The optional CD drive connects to the ATAPI (IDE) interface in the CD drive bay backplane within the HP workstation c-class via a 40-pin ribbon cable, a 4-pin audio cable, and a 4-pin power cable. No interfacing addressing is required for the CD drive.

However, as shown in Figure 2-2. the CD drive should have a jumper set on the C SEL (Cable Select) selection pins. (The CD drive should ship from the factory already jumpered for C SEL.)

CAUTION

Figure 2-2. CD Drive Jumper Setting (Rear View)

CD-ROM drives are susceptible to mechanical and electrostatic shock. When handling the drive, always wear the static-grounding wrist strap that came in the CD-ROM drive kit. Always handle the drive carefully.

Jumpered for C SEL

See the section titled “installing a CD drive” on page 117 for installation details.

ﬂoppy disk drive (optional) conﬁguration

The optional 3.5-inch ﬂoppy disk drive requires no ID, switch, or jumper settings. See the section titled “installing a ﬂoppy disk drive” on page 125 for installation details.

CAUTION

42 Chapter2

Floppy disk drives are susceptible to mechanical and electrostatic shock. When handling the drive, always wear the static-grounding wrist strap that came in the ﬂoppy disk drive kit. Always handle the drive carefully.

conﬁguration

FRU conﬁgurations

memory

This workstation has 8 memory slots, labeled 0 through 7. Memory can be conﬁgured from 128MB to 1.4GB for the B1000 and 256 MB to 2 GB for the C3000. Memory does not have to be conﬁgured in pairs for the HP workstation c-class, but must be loaded in the order described in Figure 2-3.. Notice the alternating load pattern by location on the system board.

Figure 2-3. Memory Connectors

Hard Disk Drive Fan

CAUTION

The memory cards must be installed in the correct order, else the system will not boot properly.

Chapter 2 43

conﬁguration

FRU conﬁgurations

The HP workstation c-class supports the 128 MByte DIMMs or the 256 MByte DIMMs. If users install different size memory boards in a single unit, the largest size must be loaded ﬁrst then the smaller capacity memory boards for maximum performance. For example, load a 256 MByte DIMM in slot 0 and a 128 MByte DIMM in slot 1.

NOTE

Users who wish to achieve both maximum performance and maximum future capacity are advised to use 256 MB boards exclusively.

See the section titled “DIMM cards” on page 141 for details on installing memory. Also, note that there is a label on the ﬂoor of the workstation’s interior showing the HP workstation c-class memory loading order.

Use the Boot Console Handler to verify that the workstation recognizes the installed memory. See “displaying the current memory conﬁguration” on page 175 of this manual.

44 Chapter2

conﬁguration

FRU conﬁgurations

i/o cards

There are six I/O slots located on the rear panel of the HP workstation c-class. Slots 1 through 4 are full-size PCI slots. Slots 5 and 6 are half-size Peripheral Connect Interface (PCI) slots. See Figure 2-4. for a brief description of slot capabilities.

Figure 2-4. PCI Card Slot Numbering and Capabilities

To maintain good graphics performance, you should always use slot 2 (SL2) as your primary graphics card slot and slot 4 (SL4) as your secondary graphics card slot.

NOTE

If you connect your monitor to a different graphics card slot, you will need to change the graphics path for that monitor. To do this see the section, “Displaying and Setting the Monitor Type” in Chapter 6, Boot Console Handler in this document.

See the section titled “i/o cards” on page 106 for details on installing I/O cards.

Chapter 2 45

conﬁguration

FRU conﬁgurations

monitor-type selection

The HP workstation c-class supports the following monitors:

• 19-inch, 1280×1024 color monitor, 75 Hz (A4575A)

• 19-inch, 1600×1200 color monitor, 75 Hz (A4575A)

• 21-inch, 1280×1024 color monitor (stereo capability), 75 Hz (A4576A)

• 21-inch, 1600×1200 color monitor, 75 Hz (A4576A)

The monitor type does not have to change since the workstation is set up to support the above mentioned monitors. However, if for some reason the monitor type needs to change, refer to Chapter 6, boot console handler, of this manual.

Note that connection to earlier HP monitors with 15-pin mini-DSub cables can be made using the A4168A adapter cable shipped with your system miscellaneous kit.

NOTE

Unsupported monitors may “lock up” if unable to sync to a scan rate provided by the workstation.

The HP workstation c-class supports a maximum of four VISUALIZE-EG graphics cards with four monitors. One, two, three, or four V

ISUALIZE-EG

graphics cards may be installed per workstation.

46 Chapter2

3 troubleshooting

This chapter provides information about isolating a failing component, known as a Field Replaceable Unit (FRU), in the HP workstation c-class.

troubleshooting

To troubleshoot a HP workstation c-class, you must be familiar with the HP-UX operating system and be able to start and stop processes. You should also be familiar with the boot ROM diagnostics, and the Mesa (Support Tools Manager) on-line tests, which we describe in this chapter.

As a super-user who is troubleshooting a HP-UX system, you should be able to shutdown and reboot a system, start and stop processes, and examine error logs. You should also be able to use systems utilities such as ioscan to check device ﬁles and conﬁgurations, swlist to show loaded patches and software bundles, and SAM to conﬁgure and show enabled services and conﬁgurations. You should also be familiar with STM, the on-line diagnostics tool. You can view a man page on any of these on-line utilities or commands.

Note any error or status messages, then run the power-up boot ROM diagnostics, known as Self Test. If the Self Test diagnostics fail, replace the FRU that is indicated. If the tests pass, but you still suspect a problem, run the ISL diagnostics and Mesa (Support Tools Manager) on-line tests.

For a complete description of using ISL diagnostics and using Mesa (Support Tools Manager), refer to the website URL:

http://wojo.rose.hp.com/

48 Chapter3

troubleshooting

ﬂow diagrams for troubleshooting

The following four ﬁgures contain troubleshooting ﬂowcharts you can follow to isolate a failing Field Replaceable Unit (FRU). Figure 3-1., “Power On LCD, Troubleshooting Flow,” contains the main troubleshooting ﬂowchart. Figures 3-2 through 3-4 then contain ﬂowcharts for console, bootable device, and HP-UX troubleshooting, respectively.

NOTE

For the system to power up, the left side panel must be properly seated in the mainframe chassis to engage the safety interlock switch.

Chapter 3 49

troubleshooting

ﬂow diagrams for troubleshooting

Figure 3-1. Power On LCD, Troubleshooting Flow

50 Chapter3

Figure 3-2. Console Troubleshooting Messages

troubleshooting

ﬂow diagrams for troubleshooting

Chapter 3 51

troubleshooting

ﬂow diagrams for troubleshooting

Figure 3-3. Bootable Device Troubleshooting

52 Chapter3

Figure 3-4. Troubleshooting HP-UX Boot

troubleshooting

ﬂow diagrams for troubleshooting

Chapter 3 53

troubleshooting

identifying LCD-indicated conditions

This workstation uses an LCD panel to display ﬁrmware/OS progress codes. the codes, referred to as chassis codes, consist of one of the mnemonics listed below, followed by a 4-digit hexadecimal number identifying the code module being executed. The mnemonics and their meanings are:

FLT A hardware error has been detected TST Hardware being tested SHU System being shutdown INI Hardware being initialized WRN A non-optimal operating condition exists RUN Computer is running operating system

In general, the LCD display has the following format:

ZZZ YYYY: FFFFFF

WWWWWWWWWWWWWWWW

ZZZ Three character chassis code mnemonic YYYY Four digit hexadecimal code FFFFFF Six character field replaceable unit description WWWWWWWWWWWWWWWW Description of the chassis code

If the system encounters an FLT code while the system is booting, the FLT code is interpreted and a message is displayed. For example, you may have information similar to the following in the LCD:

FLT Three character chassis code mnemonic 30FC Four digit hexadecimal code SYS BD Six character field replaceable unit description

Line 1

Line 2

bad sys bd id Description of the chassis code

54 Chapter3

troubleshooting

LCD fan failures and warnings

This section provides the failure and warning messages you will see in the LCD if there is a problem with a fan in the HP workstation c-class.

A chassis code which indicates that a fan has failed (FLT D01n) or is running too slowly (WRN D02n) within an HP workstation c-class speciﬁes the fan number, n. Table 3-1., “Fan Numbers and Corresponding Name,” lists the fan numbers and their names.

Table 3-1. Fan Numbers and Corresponding Name

Fan Number Name of the Fan

1 (not used) 2 Lower System Fan 3 Upper System Fan 4 PCI Card Fan 5 Turbo Cooler Fan, CPU 6 Disk/Memory Fan

Here is an example of a failure message for the I/O (PCI card) fan:

WRN D014 SYS BD fan 4: failure!

Here is an example of a warning message for the Turbo Cooler Fan, CPU:

WRN D025 SYS BD fan 5: too slow!

To locate the correct fan, see Figure 3-5.

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troubleshooting

LCD fan failures and warnings

Figure 3-5. Fan Locations

Turbo Cooler Fan (5)

Upper System

Fan (2)

Lower System Fan (3)

PCI Card Fan (4)

Memory Fan

(6)

In the case of a fan problem, you will need to replace:

• The fan itself, if it is either a system board cooling fan, PCI (I/O) fan, or a memory fan.

• The entire system board tray assembly, if it is a turbo cooler fan (that is, a fan mounted on a PA-8500 microprocessor on the system board)

See Chapter 4 , “ﬁeld replaceable units,” for the procedures you should follow to remove and replace these components.

56 Chapter3

troubleshooting

dealing with a boot failure

To start this workstation from an operating system stored on a device different from the usual boot device, to boot from a different disk, or to boot from another type of device (such as DDS tape drive, an alternate hard disk or CD), see the following situations and examples that use the Boot Console Handler. To access the Boot Console Handler, see Chapter 6 of this manual.

• To boot from a known device containing a bootable operating system, type the following at the prompt and press

Main Menu: Enter a command or a menu > boot device

where device is the hardware path to the device, speciﬁed in Mnemonic Style Notation For example, to boot an operating system stored on a DDS-format tape in a drive

located at “scsi.1.0,” go to the Main Menu of the Boot Console Interface and then type the following command at the prompt and press

Main Menu: Enter a command > boot scsi.1.0

Enter:

The operating system on the speciﬁed device is used to start the workstation.

• To interact with the Initial System Loader (ISL) before booting the workstation, type the following at the prompt and press

Enter:

Main Menu: Enter a command or a menu > boot <device>

You are prompted: Interact with ISL (Y or N) > y Answering yes (y) causes the ISL to be loaded from the speciﬁed device. After a short

time, the following prompt appears on the screen:

ISL>

ISL is the program that actually controls the loading of the operating system. By interacting with ISL, you can choose to load an alternate version of the HP-UX operating system.

For example, if the usual kernel (/stand/vmunix for HP-UX 10.20) on the root disk (fwscsi.6.0) has become corrupted, boot the workstation from the backup kernel (/stand/vmunix.prev for HP-UX 10.20) by typing the following at the ISL> prompt and press

Enter:

ISL> hpux /stand/vmunix.prev

• To ﬁnd the location of the bootable operating systems on the various media in the ﬁle system, use the search ipl command.

Chapter 3 57

troubleshooting

dealing with a boot failure

searching for bootable media

To list all devices that may contain bootable media, go to the Main Menu of the Boot Console Interface and then type the following at the prompt:

Main Menu: Enter a command or a menu > search ipl

The search may turn up more devices than there are lines on the display. If using a text terminal, you can control the progress of the search from the terminal’s keyboard by performing the following steps:

• To hold the display temporarily, press

• To continue the display, press

• To halt the search, press

Ctrl Q

Esc

Ctrl S

These ﬂow-control commands do not work with a bitmapped display, but such a display can show more than forty lines of text, so they are unnecessary.

To search for devices of just one type that actually contain bootable media, go to the Main Menu of the Boot Console Interface and then type the following at the prompt:

Main Menu: Enter a command > search ipl device_type

where device_type is one of the following:

• fwscsi is the built-in fast, Ultra2 Wide LVD (Low Voltage Differential) SCSI bus.

• scsi is the built-in single-ended SCSI bus.

• lan is all connections to the built-in LAN.

• ide is the built-in CD-ROM drive.

• pci

is an optional SCSI interface in slot numbern.

stable storage

Stable Storage is non-volatile memory associated with each PA-RISC processor module. Stable storage is used by the processor (CPU) to store device path information, the state of the boot ﬂags, HPMC error information, and operating system initialization data.

58 Chapter3

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dealing with a boot failure

boot command notations

The boot command supports the following two notations:

• Mnemonic

• Path number

Type help scsi or help lan for more information on the boot path parameters. Here are examples of mnemonic notation:

• boot with “no parameters” selects the primary boot path in stable storage.

• boot with the alternate or alt parameters selects the alternate boot path in stable storage.

Here is an example of path number notation:

• boot p1 [Enter] attempts to boot from the second path in a list generated by a previous search command.

supported boot paths

SCSI devices are bootable when connected to the SCSI port on the system. Diskless workstations can only boot from the LAN port on the system board. The workstation can be booted from the CD-ROM for software installation.

ISL environment

The ISL environment provides the means to load the operating system (HP-UX) environment. The ISL environment also provides an off-line platform to execute diagnostic and utility programs from a boot device when HP-UX does not load.

The ISL program is the ﬁrst program loaded into main memory from an external media (LAN, disk, or tape) and launched by the initial program loader (IPL) routine during the Boot Administration environment.

The ISL environment provides the following capabilities:

• Execute user-entered commands to modify boot device paths and boot options in stable storage.

• Run off-line diagnostic programs and utilities.

• Provide automatic booting of the HP-UX operating system after power-on or reset.

The ISL program provides a stand-alone environment for loading off-line diagnostic and utility programs from the LIF directory. The ISL program also provides user commands to conﬁgure the boot parameters into Stable Storage.

Chapter 3 59

troubleshooting

selftest failures

Chassis codes are the key to debugging selftest errors. If a failure is found during selftest, chassis codes are displayed in the LCD. The procedure for using these codes to debug a failure is as follows:

1. Using Table 3-2., “Chassis Codes for th HP Workstation C-Class,” ﬁnd the chassis code listed on the LCD.

2. To get additional information about failures from the Boot Console Handler, use the Service Menu’s pim, pdt, and ChassisCodes commands.

In the following table, the FRU column shows messages printed on the LCD that refer to system FRUs. Only FLT codes have FRUs associated with them. Some WRN codes are also device speciﬁc, especially to IODC calls; for example, 8xxx codes. TST and INI codes do not necessarily correspond to any FRU. All codes are listed in numeric order.

60 Chapter3

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selftest failures

chassis codes

Table 3-2. lists all of the chassis codes for the HP workstation c-class.

Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

FLT 1n01 SYS BD HPMC occurred CPU n detected an unexpected HPMC. FLT 1n02 SYS BD powerfail intrpt CPU n detected an unexpected power fail

interrupt.

FLT 1n03 SYS BD recvry cntr trap CPU n detected an unexpected recovery

counter trap.

FLT 1n04 SYS BD external intrrpt CPU n detected an unexpected external

interrupt.

FLT 1n05 SYS BD LPMC occurred CPU n detected an unexpected LPMC. FLT 1n06 SYS BD ITLB mis/Ipg flt CPU n detected an unexpected ITLB miss

or instruction page fault.

FLT 1n07 SYS BD I mem prot trap CPU n detected anunexpected instruction

memory protection trap.

FLT 1n08 SYS BD illegal inst trp CPU n detected an unexpected illegal

instruction trap.

FLT 1n09 SYS BD break instr trap CPU n detected an unexpected break

instruction trap.

FLT 1n0A SYS BD privilgd op trap CPU n detected an unexpected privileged

operation trap.

FLT 1n0B SYS BD privlgd reg trap CPU n detected an unexpected privileged

FLT 1n0C SYS BD overflow trap CPU n detected an unexpected overﬂow

trap.

FLT 1n0D SYS BD conditional trap CPU n detectedan unexpectedconditional

trap.

FLT 1n0E SYS BD assist exep trap CPU n detected an unexpected assist

exception trap.

FLT 1n0F SYS BD DTLB mis/Dpg flt CPU n detected an unexpected DTLB

miss or data page fault.

FLT 1n10 SYS BD non-acc ITLB mis CPU n detected an unexpected non-access

ITLB miss fault.

FLT 1n11 SYS BD non-acc DTLB mis CPU n detected an unexpected non-access

DTLB miss or data page fault.

FLT 1n12 SYS BD data mem prot tr CPU n detected an unexpected data

memory protection trap.

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selftest failures

Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

FLT 1n13 SYS BD data mem brk trp CPU n detected an unexpected data

memory break trap.

FLT 1n14 SYS BD TLB dirty bit tr CPU n detected an unexpected TLB dirty

bit trap.

FLT 1n15 SYS BD page refrnce trp CPU n detected an unexpected page

reference trap.

FLT 1n16 SYS BD assist emul trap CPU n detected an unexpected assist

emulation trap.

FLT 1n17 SYS BD hi-priv xfer trp CPU n detected an unexpected

higher-privilege transfer trap.

FLT 1n18 SYS BD lo-priv xfer trp CPU n detected an unexpected

lower-privilege transfer trap.

FLT 1n19 SYS BD taken branch trp CPU n detected an unexpected

taken-branch trap.

FLT 1n1A SYS BD data mem acc rts CPU n detected an unexpected data

memory access rights trap.

FLT 1n1B SYS BD data mem prot ID CPU n detected an unexpected data

memory protection ID trap.

FLT 1n1C SYS BD unalign data ref CPU n detected an unexpected unaligned

data reference trap.

FLT 1n1D SYS BD perf mon intrrpt CPU n detected an unexpected

performance monitor interrupt.

TST 1n20 SYS BD CPUn basic test CPU n is starting its basic operations

self-test.

TST 1n21 SYS BD CPUn alu test CPU n is starting its arithmetic and

logical unit self-test.

TST 1n22 SYS BD CPUn branch test CPU n is starting its branch instruction

self-test.

TST 1n23 SYS BD CPUn arith cond CPU n is starting its arthimetic condition

self-test.

TST 1n24 SYS BD CPUn bit opers CPU n is starting its bit operation

instruction self-test.

TST 1n25 SYS BD CPUn cntrl regs CPU n is starting its control register

self-test.

TST 1n26 SYS BD CPUn ext intrpt CPU n is starting its external interrupt

self-test.

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Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

TST 1n27 SYS BD CPUn itimer test CPU n is starting its interval timer

self-test.

TST 1n28 SYS BD CPUn multi-media CPU n is starting its multi-media

instructions self-test.

TST 1n29 SYS BD CPUn shadow reg CPU n is starting its shadow register

self-test.

TST 1n2A SYS BD CPUn diagnse reg CPU n is starting its diagnose register

self-test.

TST 1n2B SYS BD CPUn rdr test CPU n is starting its remote diagnose

TST 1n2C SYS BD CPUn bypass test CPU n is starting its integer bypass

operation self-test.

TST 1n30 SYS BD CPUn start est CPU n is starting its early (pre-memory)

self-tests.

WRN 1n31 SYS BD CPUn skip est CPU n is bypassing its early self-tests to

save time.

FLT 1n32 SYS BD CPUn bad tst mod CPU n detected an unsupported system

mode.

INI 1n3C SYS BD CPUn initialize CPU n is initializing after self-tests. TST 1n3E SYS BD CPUn exit est CPU n ﬁnished its early self-tests. TST 1nA0 SYS BD CPUn fpu tests CPU n is starting its ﬂoating-point unit

self-tests.

TST 1nA1 SYS BD CPUn fpu reg tst CPU n is starting its ﬂoating-point

TST 1nA2 SYS BD CPUn fpu inst CPU n is starting its ﬂoating-point

instruction self-test.

TST 1nA3 SYS BD CPUn fpu traps CPU n is starting its ﬂoating-point trap

self-test.

TST 1nA4 SYS BD CPUn fpu misc CPU n is starting its ﬂoating-point

miscellaneous operations self-test.

TST 1nA5 SYS BD CPUn fpu bypass CPU n is starting its ﬂoating-point

bypassing self-test.

TST 1nB1 SYS BD CPUn TLB RAM tst CPU n is starting its TLB register

self-test.

TST 1nB2 SYS BD CPUn TLB trans CPU n is starting its TLB translation

self-test.

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selftest failures

Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

FLT 1nBA SYS BD monarch CPU FLT 1nBB SYS BD bad CPUn number The CPU identiﬁer was out of range. FLT 1nBF SYS BD CPUn halt boot Bootstrap failure--machine halted. INI 1nCA SYS BD CPUn sys bus arb Monarch CPU is initializing the system

WRN 1nCD SYS BD CPUn deconfig CPU n deconﬁgured itself. WRN 1nCE SYS BD CPUn extinguish PDC_PROC halted CPU n. FLT 1nCF SYS BD slaven failed Slave CPU n failed self-test. WRN 1mDs SYS BD slaves deconfig Monarch CPU m deconﬁgured slave CPU

WRN 1nEF SYS BD CPUn slftst warn CPU n detected a non-fatal error during

WRN 1mFs SYS BD monm stop slave INI 1nFC SYS BD CPUn sync’ing CPU n is synchronizing with the rest of

INI 1nFD SYS BD CPUn stat wd tst CPU n is testing the system status word. FLT 1nFF SYS BD monarchn selftst Monarch CPU n failed self-test.

fail

The monarch CPU failed.

bus arbitration.

its self-tests.

Monarch CPU m halted slave CPU s.

the system.

TST 2n20 SYS BD CPUn icache RAM CPU n is starting its instruction cache

RAM self-test.

FLT 2n25 SYS BD CPUn ic ld d err CPU n detected a data error during data

cache load.

FLT 2n26 SYS BD CPUn ic ld t err CPU n detected a tag error during data

cache load.

TST 2n30 SYS BD CPUn icache tag CPU n is starting its instruction cache tag

self-test.

TST 2n40 SYS BD CPUn icache par CPU n is starting its instruction cache

parity detection self-test.

TST 2n50 SYS BD CPUn dc stor que CPU n is starting its data cache store

queue self-test.

FLT 2n51 SYS BD CPUn dc st q err CPU n detected an error during its data

cache store queue self-test.

TST 2n70 SYS BD CPUn dcache RAM CPU n is starting its data cache RAM

self-test.

TST 2n80 SYS BD CPUn dcache tag CPU n is starting its data cache tag

self-test.

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Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

TST 2n90 SYS BD CPUn dcache ECC CPU n is starting its data cache ECC

self-test.

FLT 2BAD SYS BD assertion fail A ﬁrmware assertion failed. TST 3n00 SYS BD ROM checksum tst Monarch CPU n is testing the boot ROM

integrity.

FLT 3n00 SYS BD ROM checksum BAD The boot ROM failed checksum. INI 3n00 SYS BD ROM checksum ok The boot ROM passed checksum. TST 3n01 SYS BD PDH control test Monarch CPU n is testing PDH control

INI 3n01 SYS BD PDH control init Monarch CPU n is initializing the PDH

control register.

FLT 3n01 SYS BD PDH control err Monarch CPU n detected an error in the

PDH control register.

TST 3n02 SYS BD scratch RAM test Monarch CPU n is testing scratch RAM. INI 3n02 SYS BD scratch RAM ok The scratch RAM test failed. FLT 3n02 SYS BD scratch RAM bad The scratch RAM test passed. WRN 3n03 SYS BD stbl st read err CPU n detected a non-fatal error reading

the stable store.

FLT 3n03 SYS BD stbl st read err CPU n detected a non-fatal error reading

the stable store.

INI 3nC4 SYS BD clearing EEPROM Monarch CPU n is clearing the EEPROM. INI 3nD4 SYS BD deflting EEPROM2 Monarch CPU n is initializing the

EEPROM to system defaults.

WRN 3n04 SYS BD EEPROM write err CPU n detected a non-fatal error writing

the EEPROM.

FLT 3n04 SYS BD EEPROM write err CPU n detected a fatal error writing the

EEPROM.

FLT 3n05 SYS BD EEPROM wrt limit CPU n detected a fatal error writing the

EEPROM.

WRN 3n06 SYS BD EEPROM read err CPU n detected a non-fatal error reading

the EEPROM.

FLT 3n06 SYS BD EEPROM read err CPU n detected a fatal error reading the

EEPROM.

INI 3n07 SYS BD CPUn invoke LDB CPU n is starting the low-level debugger.

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Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

FLT 3n09 SYS BD bad sys mde byte CPU n detected an unsupported system

mode.

WRN 3n1A SYS BD hversion mismtch Stable store hardware version doesn’t

match system.

TST 3n1B SYS BD chck model strng Check model string with version in stable

store.

WRN 3n1B SYS BD model str msmtch Model string doesn’t match that in stable

store.

FLT 3n1B SYS BD fatal model str Error reading model string from stable

store.

TST 3n1C SYS BD test software ID Check LANIC address. WRN 3n1C SYS BD update sw ID Update LANIC address. FLT 3n1C SYS BD update sw ID err Error updating LANIC address. INI 3n2s SYS BD Invoke LDB: s CPU n is awaiting the low-level debugger

for s more seconds.

FLT 3nBC IO BD tick timeout The real-time clock is ticking too slowly or

not at all.

TST 3nBC IO BD test sys clocks CPU n is verifying processor clocks with

the real-time clock.

INI 3nBC SYS BD init sys clocks CPU n has initialized the processor clocks. FLT 3nCD IO BD RTC tick timeout The real time clock is ticking too slowly or

not at all.

TST 3nCD SYS BD check defaults CPUn is initializing stable store values to

system defaults.

INI 3nCD SYS BD init defaults CPU n ﬁnished initializing stable store

values.

FLT 3nCD SYS BD init EEPROM err CPU n detected an error writing to stable

store.

FLT 3nEC SYS BD bad sys config CPU n detected an illegal CPU board

conﬁguration.

FLT 3nF4 SYS BD EEPROM boot limt CPU n detected a fatal error writing the

EEPROM.

FLT 3nFC SYS BD bad sys bd id CPU n cannot identify CPU board. TST 4n00 SYS BD CPUn start lst CPU n is starting its late (with memory)

self-tests.

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Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

WRN 4n01 SYS BD CPUn skip lst CPU n is bypassing its late self-tests to

save time.

TST 4n0E SYS BD CPUn exit lst CPU n ﬁnished its late self-tests. TST 4n20 SYS BD CPUn lst erly st CPU n is re-executing some of its early

self-tests from system memory.

TST 4n21 SYS BD CPUn lst basic CPU n is re-executing its basic operations

self-test.

TST 4n22 SYS BD CPUn lst alu CPU n is re-executing its arithmetic and

logic unit self-test.

TST 4n23 SYS BD CPUn lst branch CPU n is re-executing its branch

instruction self-test.

TST 4n24 SYS BD CPUn lst arth cd CPU n is re-executing its arithmetic

conditions self-test.

TST 4n25 SYS BD CPUn lst bit ops CPU n is re-executing its bit operations

self-test.

TST 4n26 SYS BD CPUn lst ctl reg CPU n is re-executing its control register

self-test.

TST 4n27 SYS BD CPUn lst ext int CPU n is re-executing its external

interrupt self-test.

TST 4n28 SYS BD CPUn lst itimer CPU n is re-executing its interval timer

self-test.

TST 4n29 SYS BD CPUn lst mltimed CPU n is re-executing its multi-media

instructions self-test.

TST 4n2A SYS BD CPUn lst shadow CPU n is re-executing its shadow register

self-test.

TST 4n2B SYS BD CPUn lst dg regs CPU n is re-executing its diagnose

TST 4n2C SYS BD CPUn lst rdrs CPU n is re-executing its remote diagnose

TST 4n2D SYS BD CPUn lst bypass CPU n is re-executing its integer bypass

operation self-test.

TST 4n30 SYS BD CPUn cache byte CPU n is starting its data cache sub-word

operations self-test.

TST 4n40 SYS BD CPUn cache flush CPU n is starting its cache ﬂush self-test. TST 4n50 SYS BD CPUn icache miss CPU n is starting its instruction cache

miss self-test.

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Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

TST 4n60 SYS BD CPUn dcache miss CPU n is starting its data cache miss

self-test.

FLT 5n00 SYS BD unknown bus err CPU n detected an unknown error on the

system bus (Runway).

FLT 5n02 SYS BD path err assertd CPU n detected a path error on the

system bus (Runway).

FLT 5n04 SYS BD data parity err CPU n detected a data, address, or control

parity error on the system bus (Runway).

FLT 5n07 SYS BD Runway dir error CPU n detected a directed error on the

system bus (Runway).

FLT 5n08 SYS BD Runway broad err CPU n detected a broadcast error on the

system bus (Runway).

FLT 5n0A SYS BD illegal response CPU n received data that did not match

any outstanding data request.

FLT 5n0B SYS BD bus timeout CPU n timed out before receiving

requested data. The responder is logged in the system responder address.

FLT 5n0C SYS BD CPU sync failure CPU n’s synchronizer detected a rule

violation on the system bus (Runway).

INI 7000 DIMM start DIMM scan Start looking for installed DIMMs. INI 7002 SYS BD init mem tables Initialize memory data structures. FLT 7004 SYS BD mem plt upd fail Error updating memory platform data. FLT 7005 DIMM insufficient mem Insufﬁcient memory detected to continue. TST 7010 DIMM check DIMM order Start memory DIMM order check. WRN 7011 DIMM skip DIMM ord ck Bypass memory DIMM order check. FLT 7012 DIMM DIMM order error Memory DIMMs are not in the proper

order.

FLT 7013 DIMM DIMM order error Memory DIMMs are not in the proper

order. As a result, the system cannot access one or more DIMMs and has deallocated all inaccessible DIMMs.

TST 7016 DIMM DIMM pair check Start memory DIMM pair check (DIMMs

in a pair (e.g. 0a/0b) must match in J7000).

WRN 7017 DIMM skip mem pair ck Bypass memory DIMM set check. FLT 701F DIMM no memory found Memory scan couldn’t ﬁnd any DIMMs.

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Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

TST 7020 SYS BD search for IMM Try to ﬁnd a single memory bank to use

for the initial memory module.

TST 703s DIMM DIMMs IMM vrfy DIMM s was the initial memory module

last boot. Verify it still works.

FLT 704s DIMM DIMM s IMM fail DIMM s failed the initial memory module

test.

TST 705s DIMM DIMM s IMM test Test DIMM in slot s as the initial memory

module.

INI 706s DIMM DIMM s is IMM DIMM s chosen as initial memory module. INI 70F0 DIMM DIMM scan done Memory DIMM scan complete. TST 7100 SYS BD mem register tst Start testing registers in memory

controller.

WRN 7101 SYS BD skip mem reg tst Bypass the memory controller register

test.

FLT 7102 SYS BD mem addr reg tst Firmware detected an error in the

memory controller address registers.

FLT 7103 SYS BD mem mbat reg tst Firmware detected an error in the

memory controller bank registers.

FLT 7104 SYS BD mem reg tst fail Firmware detected an error in the

memory controller memory registers.

FLT 7105 SYS BD mem err reg test Firmware detected an error in the

memory controller error registers.

FLT 7106 SYS BD mem err clr fail Firmware was unable to clear the error

registers after testing.

INI 7200 DIMM strt DIMM detect Start the Serial Presence Detection (SPD)

to search for memory DIMMs.

INI 7201 DIMM DIMM detectx% SPD is x% ﬁnished. WRN 7202 SYS BD skip DIMM detect Bypass Serial Presence Detection. FLT 7203 DIMM unsupp DIMM type SPD found an unsupported DIMM type. FLT 7204 DIMM SPD fatal error SPD detected an unexpected, fatal error. INI 7205 DIMM add HP DIMM type New HP manufactured DIMM type added

to tables.

INI 7206 DIMM non-HP DIMM type New non-HP DIMM type added to tables

(use at own risk).

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Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

FLT 7207 DIMM DIMM table full The DIMM table is full--cannot add new

type.

FLT 7208 DIMM no DIMMs found SPD didn’t ﬁnd any memory DIMMs. INI 721s DIMM is DIMMs inst? SPD is checking memory slot s. INI 722s DIMM ???? DIMM in

INI 723s DIMM 128M DIMM in INI 724s DIMM 256M DIMM in INI 725s DIMM 512M DIMM in FLT 72As DIMM DIMMs checksum DIMM in slot s failed SPD checksum and

FLT 72Cs DIMM DIMMs mismatch DIMM in slot s didn’t match the other in

FLT 72D

INI 7300 SYS BD mem config start Starting main memory conﬁguration. TST 7301 SYS BD check mem conﬁg Checking for memory conﬁguration

WRN 7302 SYS BD mem confg changd Memory physical conﬁguration changed

DIMM DIMMs load err Memory DIMMs are not in the proper

s s s

SPD found a DIMM in slot s, but can’t determine its size. DIMM will not be used.

SPD found a 128MB DIMM in slot s. SPD found a 256MB DIMM in slot s. SPD found a 512MB DIMM in slot s.

will not be used.

pair. (J7000 only--DIMMs must be in matched pairs.)

order. As a result, the system cannot access DIMM s and has deallocated it.

change since last boot.

since last boot.

INI 7303 SYS BD use saved config Memory physical conﬁguration didn’t

change. Use stored conﬁguration data.

INI 7304 SYS BD build mem intrlv Building memory conﬁguration with all

DIMMs interleaved.

INI 7305 SYS BD save mem config Savingmemory conﬁguration information

in non-volatile memory.

WRN 7306 SYS BD use alt mem conf Memory will be conﬁgured from ﬁxed

values, instead of detected DIMMs.

INI 7307 SYS BD interleve memory Generating the memory interleave. FLT 7308 SYS BD PDT is disabled Firmware detected bad memory pages,

but the Page Deallocation Table is disabled.

FLT 7309 DIMM insufficient mem Insufﬁcient error-free memory to

continue.

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Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

FLT 730C SYS BD mem intrlv fail Memory interleave generation failed. INI 730F SYS BD mem config done Main memory conﬁguration complete. TST 7400 DIMM non-dest mem tst Starting non-destructive memory test. TST 740F DIMM non-dst tst done Non-destructive memory test complete. INI 7500 SYS BD memory reset Resetting memory system. WRN 7501 SYS BD mem log clr warn Memory error logs didn’t clear on ﬁrst try. FLT 7502 SYS BD mem err log fail Firmware could not clear memory error

logs.

TST 7600 DIMM dest mem test Starting the destructive memory test. WRN 7601 DIMM mem init only Skip the test, just initialize memory to

save time.

TST 7602 DIMM tst 1st mem page Starting 3-pass test of ﬁrst memory page. TST 7603 DIMM tst rest of mem Starting 3-pass test of the rest of memory. TST 7604 DIMM start 1st pass Starting 1st pass of memory test (write

pseudorandom sequence).

TST 7605 DIMM 1st pass TST 7606 DIMM start 2nd pass Starting 2nd pass of memory test (verify

TST 7607 DIMM 2nd pass TST 7608 DIMM start 3rd pass Starting 3rd pass of memory test (verify

TST 7609 DIMM 3rd pass x% Third pass is x% complete. TST 760A DIMM start mem init Starting memory initialization. (Initialize

TST 760B DIMM mem init WRN 760C DIMM repeat dest test Re-execute destructive test for hardware

FLT 760D DIMM mem code cpy err Firmware tried to copy code from ROM to

First pass is x% complete.

pseudorandom sequence, write inverse). Second pass is x% complete.

inverse sequence).

to zero to set ECC.) Memory initialization is x% complete.

troubleshooting.

memory, but the copy didn’t match the original.

FLT 7610 DIMM ECC wrt/read err Writing and reading back good data

caused memory ECC error.

FLT 7611 DIMM ECC single data Memory ECC test failed to detect

single-bit data error.

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Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

FLT 7612 DIMM ECC single ECC Memory ECC test failed to detect

single-bit ECC error.

FLT 7613 DIMM ECC multipl data Memory ECC test failed to detect

multiple-bit data error.

FLT 7614 DIMM ECC multpl signl Memory ECC test failed to signal

multiple-bit error.

FLT 7800 SYS BD mem err summary Printing memory error summary word to

RS-232.

FLT 7801 SYS BD bus ctrl par err System bus (Runway) control parity error

detected.

FLT 7802 SYS BD bus addr par err System bus (Runway)address parity error

detected.

FLT 7803 SYS BD bus data par err System bus (Runway) data parity error

detected.

FLT 7804 SYS BD mem out of range Memory access outside conﬁgured

memory space.

FLT 7805 SYS BD bus broadcst err System bus (Runway) broadcast error

detected.

FLT 7806 SYS BD mem addr par err Memory bus address parity error

detected.

FLT 7807 SYS BD mem ctlr stat wd Printing memory controller status word to

RS-232.

FLT 781s SYS BD DIMM s uncor err Uncorrectable ECC error detected in

DIMM s.

FLT 782s SYS BD DIMM s corr err Correctable ECC error detected in DIMM

FLT 7840 SYS BD unexpected HPMC Unexpected HPMC detected. FLT 7841 SYS BD mem status invld Memory error status word is invalid. FLT 7842 SYS BD mem summ invalid Memory summary word is invalid. FLT 7843 SYS BD fwd prog invalid Memory forward progress word is invalid. FLT 7844 SYS BD mem HPMC summ wd Printing memory error summary word to

RS-232.

FLT 7845 SYS BD mem ctlr stat wd Printing memory controller status word to

RS-232.

FLT 7846 SYS BD mem err overflow Multiple memory errors detected.

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Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

FLT 7848 SYS BD addr not mapped Memory address outside conﬁgured

memory space.

troubleshooting

FLT 785s DIMM MBE in DIMM

FLT 786s DIMM SBE&MBE DIMM

FLT 787s DIMM mem err DIMM

FLT 788s DIMM SBE in DIMM

FLT 7890 DIMM MBE overwrt SBE Firmware replaced a correctable memory

FLT 7891 DIMM dup entry in PDT The PDT already contains an entry at

FLT 7892 SYS BD PDT write error Error adding the entry to the PDT. FLT 7893 SYS BD PDT is full The PDT is full--cannot add new entry. FLT 7900 SYS BD no DMT entry Internal error--cannot ﬁnd DIMM entry. FLT 7901 SYS BD no rank entry Internal error--cannot ﬁnd rank entry.

Destructive memory test detected an uncorrectable memory error in DIMM s.

Destructive memory test detected both an uncorrectable and a correctable memory error in DIMM s.

Destructive memory test detected a pattern compare error in DIMM s.

Destructive memory test detected a correctable memory error in DIMM s.

error entry in the PDT with an uncorrectable memory error entry at the same address.

that address.

FLT 7902 SYS BD bad refrsh intvl Computed refresh interval is invalid. FLT 7903 SYS BD mem intrlv fail Cannot generate memory interleave. FLT 7904 SYS BD mem reloc failed Cannot interleave with relocated range

(3.75GB - 4.0GB).

FLT 7905 SYS BD mem intrlv error Undeﬁned memory interleave failure. FLT 79FF SYS BD mem firmware err Internal error--never expected this to

happen.

WRN 80F3 SYS BD err rd IODC byte Cannot read IODC from ROM or card. WRN 80F4 EXT IO boot read error Cannot load IODC entry_init for boot

device.

WRN 80F5 EXT IO boot exec error Error initializing boot device. WRN 80F6 EXT IO boot read error Cannot load IODC entry_io for boot

device.

WRN 80F7 EXT IO boot IO error Error detected during boot device I/O.

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Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

WRN 80F8 EXT IO invalid boot dev Invalid boot device class; bad IODC? WRN 80FC EXT IO invalid boot dev Unexpected error; bad IODC? INI 8800 IOCARD PCI BusWlk start Starting PCI bus and device discovery. INI 88r1 IOCARD PCI Rope r walk Starting PCI bus and device discovery on

Rope r. INI 8802 IOCARD PCI BusWalk done PCI bus and device discovery complete. INI 8803 SYS BD PCI alloc done Done allocating address space for PCI

devices.

INI 8804 SYS BD PCI config done Done conﬁguring PCI devices. FLT 881r IO B D R2PCIr not found Rope-to-PCI bridge r not found. FLT 883

FLT 884r EXT IO Rope r tgl fail Rope r debug register toggle failed. INI 8850 SYS_BD early rope0 init Initializing rope 0 for early RS-232

FLT 8850 SYS_BD rope0 init fail Couldn’t initialize rope 0. INI 8860 SYS_BD rope0 init done Rope 0 initialization complete. INI 8870 IO_BD early R2PCI init Initializing rope-to-PCI bridge 0 for early

FLT 8870 IO_BD R2PCI init fail Couldn’t initialize rope-to-PCI bridge 0. INI 8880 IO_BD R2PCI init done Rope-to-PCI bridge 0 initialization. INI 8890 IO_BD early Super init Iniitalizing Super-I/O for early RS-232

FLT 8890 IO_BD Super init fail Couldn’t initialize Super-I/O. INI 88A0 IO_BD Super init done Super-I/O initialization complete. WRN 8A03 EXT IO No graph console Cannot re-establish communications with

IO B D Roper config

err

PCI conﬁguration failed below

Rope-to-PCI bridge r.

output.

RS-232 output.

output.

the graphics console. WRN 8A04 EXT IO No USB keyboard Cannot re-establish communications with

the USB keyboard.

TST 8C06 EXT IO PCI BIST test Running PCI Built-In Self-Test WRN 8C07 EXT IO PCI BIST error PCI Built-In Self-Test failed. WRN 8C08 SYS BD PCI alloc error PCI address space allocation failed. WRN 8C09 IO BD PCI mem mngr err Memory allocation for PCI device failed.

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Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

WRN 8C0A EXT IO PCI mem type err PCI device requested invalid memory

type.

WRN 8C0B IO BD PCI max bus dpth PCI bus depth exceeded maximum

supported depth.

WRN 8C0C EXT IO PCI dev not cnfg Unable to conﬁgure PCI device. WRN 8C0F IO BD dev tree ovrflow Data space for PCI devices is full. WRN 8DEC IO BD init LAN SROM Initializing the core LAN serial EPROM. SHU 8DEC IO BD resetting system Restarting system after core LAN

initialization.

FLT 8E10 IO BD PARALEL port cfg Parallel port conﬁguration failed. FLT 8E11 IO BD SERIAL1 port cfg Serial 1 port conﬁguration failed. FLT 8E12 IO BD SERIAL2 port cfg Serial 2 port conﬁguration failed. FLT 8E13 IO BD FLOPPY drive cfg Floppy drive conﬁguration failed. FLT 8E20 IO BD bad USB port cfg USB port conﬁguration failed. WRN 9001 EXT IO no console found Search for console display device failed. INI 9151 IO BD init SERIAL_1 Initializing serial 1 port as console

display.

INI 9152 IO BD init SERIAL_2 Initializing serial 2 port as console

display.

INI 915F IO BD init unknown dev Initializing unknown device as console

display.

INI 916s EXT IO init PCI slot

INI 91DB IO BD init SERIAL_LDB Initializing serial LDB port as console

INI 9C51 IO BD consol is SER_1 Console display is on serial port 1. WRN 9C51 IO BD bad init SERIAL1 Serial port 1 failed to initialize as a

INI 9C52 IO BD consol is SER_2 Console display is on serial port 2.

Initializing PCI device in slot s as console display.

display.

console device.

WRN 9C52 IO BD bad init SERIAL2 Serial port 2 failed to initialize as a

console device.

INI 9C6s EXT IO consol is GRAPH

Chapter 3 75

Console display is on graphics card in PCI slot s.

troubleshooting

selftest failures

Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

WRN 9C6s EXT IO bad PCI slot

INI 9C8t EXT IO cnfg mon type

WRN 9C8t EXT IO mon type t fail Failedto conﬁgure consoleto monitor type

INI 9CDB IO BD consl is SER_LDB Console display is on serial LDB port. WRN 9CDB IO BD bad init SER_LDB Serial LDB port failed to initialize as a

FLT A088 IO BD consl path fault Unable to boot--no console device found. WRN A008 EXT IO no boot device Unable to boot--no bootable device found. WRN A0BD EXT IO device not ready Boot device not ready--operation may be

FLT A0FF EXT IO unknown launch Unable to boot. Explanation may appear

WRN A50F EXT IO init pri pth err Unable to boot from primary boot device. WRN A70F EXT IO init otr pth err Unable to boot from non-primary boot

Graphics in PCI slot s failed to initialize

as a console device.

Set graphics console to monitor type t.

(Seen when cycling through types.)

console device.

retried.

on console.

device. INI C10m SYS BD CPUm is monarch CPU m was chosen as the monarch

processor. (All other CPUs are slaves.) INI C30m SYS BD monarchm test CPU m ﬁnished the monarch-only tests

and system initialization. INI C30C SYS BD mnrch slv chck The monarch CPU is checking whether

the slaves are in the correct rendezvous. INI C3FF SYS/IO late monarch tst The monarch CPU is starting the late

(post-memory) monarch-only tests. FLT C3FF SYS/IO late monarch flt The late (post-memory) monarch-only

tests failed.

INI C4CC SYS BD initialize ccp Searching for (lab-only) debugger card. INI C4CD SYS BD no ccp found Debugger card not found. INI C4CE SYS BD ccp disabled Debugger card disabled. INI C4CF SYS BD ccp found Debugger card found. INI C500 SYS BD get primary path Autoboot is reading primary boot path

from stable store.

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Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

INI C540 EXT IO init pri path Autoboot is trying to boot from primary

boot device.

INI C580 EXT IO load IPL pri pth Loading IPL from primary boot device. WRN C5F0 EXT IO err read pri IPL Error loading IPL from primary boot

device.

FLT C5F0 EXT IO pri IPL fault Error loading IPL from primary boot

device.

WRN C5F1 EXT IO err read pri IPL Cannot load IPL from primary boot

device--load address invalid.

WRN C5F2 EXT IO err read pri IPL Cannot load IPL from primary boot

device--ﬁle is not IPL image.

WRN C5F3 EXT IO err read pri IPL Cannot load IPL from primary boot

device--IPL image size invalid.

WRN C5F4 EXT IO err read pri IPL Cannot load IPL from primary boot

device--IPL entry point address invalid.

WRN C5F8 EXT IO err read pri IPL Cannot load IPL from primary boot

device--IPL image checksum failed.

INI C5FF <blank> launch pri IPL Booting from primary boot path. INI C642 EXT IO init kybrd consl Try to initialize USB keyboard. FLT C642 EXT IO kybd error Anerror was detected trying to access the

keyboard.

WRN C643 EXT IO keyboard reinit Keyboard was re-initialized. WRN C64F EXT IO reset montr type The console device failed to initialize with

the given monitor type. Try again with type 1.

TST C68s SYS BD test graph in INI C68s SYS BD init graph in s Successfully initialized graphics card in

WRN C68s SYS BD fail graph in

INI C740 EXT IO init other path Autoboot is trying to boot from

Look for graphics card in PCI slot s.

PCI slot s.

Card in PCI slot s failed graphics initialization or is not a graphics card.

non-primary boot device.

INI C780 EXT IO ld IPL othr path Loading IPL from non-primary boot

device.

WRN C7F0 EXT IO other IPL fault Error loading IPL from non-primary boot

device.

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Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

WRN C7F1 EXT IO bad alt IPL read Cannot load IPL from non-primary boot

device--load address invalid. WRN C7F2 EXT IO bad alt IPL read Cannot load IPL from non-primary boot

device--ﬁle is not IPL image. WRN C7F3 EXT IO bad alt IPL read Cannot load IPL from non-primary boot

device--IPL image size invalid. WRN C7F4 EXT IO bad alt IPL read Cannot load IPL from non-primary boot

device--IPL entry point address invalid. WRN C7F8 EXT IO bad alt IPL read Cannot load IPL from non-primary boot

device--IPL image checksum failed. WRN C7FF <blank> launch IPL other Booting from a device other than the

primary boot path. INI CB00 SYS BD TOC initiated A Transfer of Control entered the

ﬁrmware TOC handler. WRN CB01 SYS BD no OS TOC vector There is no TOC vector for the operating

system. Firmware will soft boot the

system. WRN CB02 SYS BD bad OS TOC addr The operating system TOC handler vector

is invalid. Firmware will soft boot the

system. WRN CB03 SYS BD bad OS TOC code The operating system TOC handler is

invalid. Firmware will soft boot the

system. WRN CB04 SYS BD bad OS TOC len The size of the operating system TOC

handler is invalid. Firmware will soft boot

the system. WRN CB05 SYS BD bad OS TOC chksm The operating system TOC handler failed

the checksum test. Firmware will soft boot

the system. WRN CB0A SYS BD prev TOC logged Firmware detected unread PIM data from

a previous TOC and will not overwrite it.

(PIM for this TOC is lost.) INI CB0B SYS BD branch to OS TOC Branching to the operating system TOC

handler. WRN CB0C SYS BD br OS TOC failed Branch to the operating system TOC

handler failed.Firmware will soft boot the

system.

78 Chapter3

troubleshooting

selftest failures

Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

WRN CB10 SYS BD LPMC initiated A Low-Priority Machine Check entered

the ﬁrmware LPMC handler. The handler should log the error and return to normal operation.

WRN CB11 SYS BD icache LPMC err An instruction cache parity error caused

the LPMC.

WRN CB12 SYS BD dcache LPMC err A data cache parity/ECC error caused the

LPMC.

WRN CB13 SYS BD dcache tag error The parity error is in the tag portion of

the data cache.

WRN CB14 SYS BD dcache data err The parity error is in the data portion of

the data cache.

FLT CB1F SYS BD OS LPMC failed Firmwarecouldn’tbranch tothe operating

system LPMC handler. It will halt the CPU, requiring a power cycle to recover.

WRN CB71 SYS BD HPMC occurred A High-Priority Machine Check caused

entry to PDCE_CHECK (the ﬁrmware trap handler).

WRN CB72 SYS BD LPMC occurred A Low-Priority Machine Check caused

entry to PDCE_CHECK (the ﬁrmware trap handler).

WRN CB73 SYS BD TOC occurred A Transfer of Control caused entry to

PDCE_CHECK (the ﬁrmware trap handler).

FLT CB9r IO BD Error on roper An error was detected on rope r. FLT CB99 SYS BD seed IVA handler PDC_SEED_ERROR triggered an HPMC. FLT CB9A SYS BD HPMC overwrite Firmware is overwriting PIM data from a

previous HPMC.

OFF CBA1 SYS BD AIOC int dat err I/O controller internal error. OFF CBA2 IO BD EtoA rope perr Parity error between I/O controller and

Rope-to-PCI bridge.

OFF CBA3 SYS BD access invld TLB An invalid I/O TLB entry was accessed. OFF CBA4 IO BD EtoA rp cmd perr Command parity error between I/O

controller and Rope-to-PCI bridge.

OFF CBA5 IO BD CDF timeout Rope Command/Data FIFO is backed up.

Chapter 3 79

troubleshooting

selftest failures

Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

OFF CBA6 IO BD R2PCI resp tmout Rope-to-PCI bridge timed out. Could be a

failure of the PCI card, rope, or R2PCI

bridge.

OFF CBA7 IO BD Unknown AIOC err Unknown I/O controller error. OFF CBB1 IO BD PCI timeout A PCI card requested the bus but failed to

use it. OFF CBB2 IO BD PCI timeout; OV More than once aPCI card requested the

bus but failed to use it.

OFF CBB3 IO BD R2PCI intrnl err Rope-to-PCI bridge internal error. OFF CBB4 IO BD R2PCI int err;OV Multiple Rope-to-PCI bridge internal

errors. OFF CBB6 IO BD PCI data req err PCI bus data requestor error: R2PCI

detected PERR# assertion. OFF CBB8 IO BD PCI D req err;OV Rope-to-PCI bridge detected multiple

PERR# assertions.

OFF CBBA IO BD PCI data par err PCI bus data parity error. OFF CBBC IO BD PCI Dpar err;OV Multiple PCI bus data parity errors. OFF CBBE IO BD R2PCI intrnl err Error in R2PCI internal data to PCI bus. OFF CBC0 IO BD R2PCI int err;OV Multiple R2PCI internal data to PCI bus

errors. OFF CBC2 IO BD PCI data parity PCI data parity error. I/O error log word 3

contains the error address. OFF CBC4 IO BD PCI data par; OV Multiple PCI data parity errors. I/O error

log word 3 contains the error address. OFF CBC6 IO BD R2PCI intrnl err Rope-to-PCI bridge internal data error:

R2PCI detected PERR# assertion. OFF CBC8 IO BD R2PCI int err;OV Multiple R2PCI internal data errors:

R2PCI detected multiple PERR#

assertions. OFF CBCA IO BD PCI data rs err PCI bus data responder error: R2PCI

detected PERR# assertion. OFF CBCC IO BD PCI D rs err; OV Multiple PCI bus data responder errors:

R2PCI detected multiple PERR#

assertions. OFF CBCE IO BD R2PCI T-Abort Rope-to-PCI bridge signalled Target

Abort.

80 Chapter3

troubleshooting

selftest failures

Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

OFF CBD0 IO BD R2PCI T-Abort;OV Rope-to-PCI bridge signalled multiple

Target Aborts.

OFF CBD2 IO BD PCI parity err PCI address/command parity error. OFF CBD4 IO BD PCI par err; OV Multiple PCI address/command parity

errors.

OFF CBD6 IO BD PCI no DEVSEL# No PCI device selected (DEVSEL#

assertion). I/O error log word 3 contains the error address.

OFF CBD8 IO BD PCI no DEVSEL;OV Multiple DEVSEL# assertions. I/O error

log word 3 contains the error address.

OFF CBDA IO BD PCI target abort A PCI device signalled Target Abort. I/O

error log word 3 contains the error address.

OFF CBDC IO BD PCI T-Abort; OV A PCI device signalled multiple Target

Aborts. I/O error log word 3 contains the error address.

OFF CBDD IO BD PCI assrts LOCK# A PCI device asserted LOCK#. OFF CBDE IO BD PCI LOCK#; OV A PCI device asserted LOCK# multiple

times.

OFF CBE0 IO BD PCI assrts SERR# A PCI device asserted SERR#: address

parity error or other system error.

OFF CBE2 IO BD PCI SERR#; OV A PCI device asserted SERR# multiple

times.

OFF CBE3 IO BD Unknown PCI err Unknown PCI error detected. OFF CBE6 SYS BD AtoE rope perr Parityerror between systemI/O controller

and Rope-to-PCI bridge.

OFF CBE7 IO BD R2PCI intrnl err Rope-to-PCI bridge internal data error. OFF CBE8 SYS BD AtoE rope perr Command parity error between system

I/O controller and Rope-to-PCI bridge.

OFF CBE9 IO BD Unknown Rope err Unknown rope error occurred. FLT CBF0 SYS BD HPMC initiated A High-Priority Machine Check entered

the ﬁrmware HPMC handler.

FLT CBF1 SYS BD no OS HPMC IVA There is no HPMC vector for the

operating system. Firmware will halt the CPU, requiring a power cycle to recover.

Chapter 3 81

troubleshooting

selftest failures

Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

FLT CBF2 SYS BD bad OS HPMC len The size of the operating system HPMC

handler is invalid. Firmware will halt the

CPU, requiring a power cycle to recover. FLT CBF3 SYS BD bad OS HPMC addr The operating system HPMC handler

vector is invalid. Firmware will halt the

CPU, requiring a power cycle to recover. FLT CBF4 SYS BD bad OS HPMC cksm The operating system HPMC handler

failed the checksum test. Firmware will

halt the CPU, requiring a power cycle to

recover. FLT CBF5 SYS BD OS HPMC vector 0 The size of the operating system HPMC

handler is zero. Firmware will halt the

CPU, requiring a power cycle to recover. WRN CBFA SYS BD prev HPMC logged Firmware detected unread PIM data from

a previous HPMC and will overwrite it. FLT CBFB SYS BD brnch to OS HPMC Branching to the operating system HPMC

handler. FLT CBFC SYS BD OS HPMC br err Branch to the operating system HPMC

handler failed. Firmware will halt the

CPU, requiring a power cycle to recover. FLT CBFD SYS BD unknown check The ﬁrmware trap handler didn’t detect

an HPMC, LPMC, or TOC. FLT CBFE SYS BD HPMC during TOC A High-Priority Machine Check occurred

during Transfer of Control processing. FLT CBFF SYS BD multiple HPMCs A High-Priority Machine Check occurred

while processing another HPMC. INI CC0n SYS BD CPUn OS rendezvs Slave CPU n entering the ﬁnal

rendezvous, waiting for the operating

system to awaken it. INI CC1n SYS BD CPUn early rend Slave CPU n entering the early

rendezvous, waitingfor the monarch CPU

to initialize scratch RAM and other

system state. INI CC2n SYS BD CPUn rendezvous Slave CPU n entering rendezvous. Slave

CPUs enter this rendezvous numerous

times during boot. INI CC3n SYS BD CPUn cache rend Slave CPU n entering cached rendezvous,

waiting for the monarch CPU to conﬁgure

the system bus.

82 Chapter3

troubleshooting

selftest failures

Table 3-2. Chassis Codes for th HP Workstation C-Class

Ostat Code FRU Message Description

INI CC4n SYS BD CPUn mem rendez Slave CPU n entering memory

rendezvous, waitingfor the monarch CPU to select a boot device.

TST D000 SYS BD micro controller Firmware is initializing communications

with the system controller.

WRN D004 SYS BD micro not resp Firmware detected a communications

error with the system controller.

INI D005 SYS BD set dom1 fan spd Firmware is initializing communications

with the system controller.

INI D006 SYS BD set dom2 fan spd Firmware is initializing communications

with the system controller.

WRN D007 SYS BD bad microctl cmd Firmware detected a communications

error with the system controller.

FLT D01n SYS/IO fan n: failure! Firmware detected system fan n stopped. WRN D02n SYS/IO fan n: too slow! Firmware detected system fan n is

running too slowly.

memory failures

The HP workstation c-class system requires Memory Page Deallocation to be implemented. This feature allows the workstation to provide information to the operating system about memory failures.

The HP-UX operating uses information to map out failing memory areas and continue normal operation. You can use the command memrpt with the detail switch to obtain information about the Memory Page Deallocation Table (PDT) as well as single-bit errors logged by the system.

# /usr/sbin/sysdiag Enter DUI > logtool Enter LOGTOOL> memrpt detail Enter

The PDT can also be checked using the pdt command in the Service menu of the Boot Console Handler (refer to “boot console menus” on page 159).

For allowable memory conﬁgurations see Chapter 2 of this manual.

Chapter 3 83

troubleshooting

running system veriﬁcation tests

HP-UX uses an on-line diagnostics product named Mesa (Support Tools Manager) that allows system operation veriﬁcation.

Three interfaces are available with the Support Tools Manager:

• a command line interface (accessed through the cstm command)

• a menu-driven interface (accessed through the mstm command)

• a graphical user interface (accessed through the xstm command) For more information on these user interfaces, see the on-line man pages by entering the

following at a command line prompt:

man cstm

Enter

man mstm Enter man xstm Enter

Forinformation on the enhanced on-line diagnostics, see the enhanced on-line diagnostics, see the Support Media User’s Manual (HP Part Number B3782-90176).

To access the Support Tools Manager, perform the following steps:

1. In a terminal window, type the following at the # prompt to invoke the command line interface:

# cstm

Enter

2. The following message appears:

Support Tools Manager Version A.01.00 Type ‘help’ for a list of available commands. CSTM>

3. To verify the system operation, type the following at the CSTM> prompt and press

Enter:

CSTM> verify all

Messages similar to the following appear:

Verification has started on device (CPU). Verification has started on device (FPU). CSTM> Verification of(FPU)has completed. CSTM> Verification of(CPU) has completed.

4. Press

84 Chapter3

Enter to return to the CSTM> prompt after all test results are reported.

5. To exit the Support Tools Manager, enter the following:

troubleshooting

running system veriﬁcation tests

CSTM> exit

Enter

If any tests failed, run Self Test and ISL diagnostics to isolate the problem.

Chapter 3 85

troubleshooting

running ODE-based diagnostics

The Ofﬂine Diagnostic Environment (ODE) consists of diagnostic modules for testing and verifying system operation. ODE provides all the necessary functions for the user to load speciﬁed tests and interact with those tests.

ODE is an ISL utility. To boot ODE:

1. Invoke the ISL environment from the system disk or CD-ROM.

2. Type ode

[Enter] after the ISL> prompt to invoke ODE from the LIF directory on the

system disk. The prompt changes to ODE>.

Not all of the test modules are available on all systems. To see what test modules are available to run on this system, type ls at the ODE> prompt. The available modules include the following:

• wdiag – tests and veriﬁes the basic functionality of the PA-8500 chip. This tool tests the CPU, cache, TLB and ﬂoating point functions.

• memtest – tests and veriﬁes the memory arrays. If an error is detected, the diagnostic reports the memory card and its slot number that needs replacement. It also, provides a map of the memory conﬁguration so that the user can identify the types of memory and its slot location.

• mapper – identiﬁes the conﬁguration of HPPA systems. It displays path, identiﬁcation, and revision information of I/O components, conﬁguration of memory controllers, processors, co-processors, cache, and TLB, as well as processor board component revisions and values of various HPPA system identiﬁers, revisions and capabilities.

• astrodiag – tests and veriﬁes the basic functionality of the Astro memory/IO controller chip.

• siodiag – tests and veriﬁes the functionality of the super IO multifunction IO chip, including serial, parallel, USB, etc.

For further information on the various ODE commands and a complete listing of the command set, type help

[Enter]attheODE> prompt or at the prompt of one of the test

modules.

86 Chapter3

4 ﬁeld replaceable units

This chapter lists the HP workstation c-class Field Replaceable Units (FRUs) and provides procedures and illustrations showing their removal and replacement.

ﬁeld replaceable units

WARNING

For all removal and replacement procedures in this chapter, you must power off the workstation and unplug the workstation power cord from the AC power outlet.

NOTE

To maintain FCC/EMI compliance, verify that all covers are replaced and that all screws are properly seated.

Use the following tools to remove or replace FRUs:

• Torx T-10 driver

• Torx T-15 driver

• Light duty ﬂat blade screw driver with 6-inch (150mm) blade

• Needle-nose pliers

• ESD equipment (see “electrostatic discharge (ESD) precautions” on page 196)

• Pen knife

NOTE

To maintain FCC/EMI compliance, verify that all covers are replaced and that all gasket material is intact.

Figure 4-1. shows an exploded view of the internal components (FRUs) in the HP workstation c-class.

Refer to this ﬁgure for the locations of the various workstation FRUs while performing the FRU removal and replacement procedures in this chapter.

88 Chapter4

Figure 4-1. HP Workstation C-Class Main Components

Fan/Speaker

ﬁeld replaceable units

System Fans

Power Supply

Side

Panel

PCI Retainer

Chassis

LCD/ Power Switch

Air Divider

System Board

Memory

Cards

CD Drive Carrier

Hard Disk Drive Fan Assembly

Floppy Disk Drive Carrier

Chapter 4 89

Hard Disk

Drive Carrier

ﬁeld replaceable units

Figure 4-2. CD Drive Bracket Assembly

CD Drive

Bracket

Blank Filler

Plate

Blank Filler Screws (T-10 Torx Screws)

Bracket Screws (T-15 Torx Screws)

Figure 4-2. shows the CD Drive Bracket FRUs for the HP workstation c-class.

90 Chapter4

Figure 4-3. Floppy Drive Bracket Assembly

ﬁeld replaceable units

Floppy Drive Bracket

Bracket Screw

Blank Filler Screws

(T-10 Torx)

Bracket Screw

(T-15 Torx)

Blank

Figure 4-3. shows the Floppy Disk Drive Bracket Assembly for the HP workstation c-class.

Chapter 4 91

ﬁeld replaceable units

Figure 4-4. Hard Disk Drive Bracket Assembly

6-32 Shoulder

Screws Drive

Mounting

Bracket

Figure 4-4 shows the Hard Disk Drive Bracket Assembly FRUs for the HP workstation c-class.

92 Chapter4

ﬁeld replaceable units

exchange and non-exchange part numbers

In this chapter we refer to exchange and non-exchange part numbers. You must return FRUs with exchange part numbers in exchange for a replacement FRU.

Do not return FRUs with non-exchange part numbers—you may discard them. Each of the HP workstation c-class exploded views show ﬁeld replaceable units. Table 4-1

lists the exchange parts, and Table 4-2 lists the non-exchange parts in the HP workstation c-class.

Chapter 4 93

ﬁeld replaceable units

exchange and non-exchange part numbers

FRUs part numbers

Table 4-1. Exchange Parts FRU List

Part Number Description

A3862-69501 256 MByte SDRAM DIMM A3860-69501 128 MByte SDRAM DIMM A1658-69028 9GB 7200 RPM LVD Disk A1658-69026 18GB 10K RPM Disk A1658-69027 9GB 10K RPM Disk A4986-69001 500W Power Supply

94 Chapter4

Table 4-2. Non-exchange Parts FRU List

Part Number Description

A4986-66530 SCA Disk Backplane D2035-60282 Floppy Drive D4385-60001 32x ATAPI CD Drive A4978-62005 SCA - drive bracket A4978-62006 CD Drive bracket assembly A4986-62006 Floppy Disk Drive bracket assembly 5063-4513 Speaker A4978-62025 LCD/ Power Switch A4978-62012 Fan- 92 mm

ﬁeld replaceable units

exchange and non-exchange part numbers

A4978-62013 Fan - 120 mm A4978-68501 Fan - 80 mm - low proﬁle A4983-60401 USB Keyboard, United States A4983-60101 USB Mouse, United States A4986-63008 LVD SCSI Terminator A1658-63012 NSE SCSI Terminator A4986-40007 PCI Retainer Clip A4986-62003 Front Bezel w/ CD Filler (blank) A4986-63002 Cable - CD Signal 5182-1857 CD Audio Cable A4986-63003 Cable - Ultra SCSI Signal A4986-63004 Cable - Floppy Signal A4986-63005 Floppy/CD ROM Power Cable A4986-63006 LCD Signal Cable A4978-62005 SCA Drive Bracket Assembly A4986-62001 Main Chassis w/ keys, fans A4986-00026 PCI Air Separator (Divider) A4986-00039 Fan Bracket- Disk/Memory 0624-0727 Screw - 6-32 X 0.437 T-15 w/ slot A4978-00039 6-32 Thumbscrew

Chapter 4 95

ﬁeld replaceable units

exchange and non-exchange part numbers

Table 4-2. Non-exchange Parts FRU List

Part Number Description

0624-0727 Screw - T-15 w/ slot 1826-4269 Real Time Clock Module (internal battery)

96 Chapter4

ﬁeld replaceable units

FRU removal and replacement

The procedures in this section describe how to remove ﬁeld replaceable units (FRUs). Observe any notices and prerequisites before removing a FRU. Replacement is the reverse of removal, unless noted.

Before performing these procedures, observe the following precautions:

Step 1. Power off the system, the monitor, and any peripheral devices.

NOTE

CAUTION

Step 2. Unplug the workstation power cord and the power cord of any peripheral devices

Step 3. Unplug the system unit power cord from the AC input connector. Step 4. Disconnect any external cables from the connectors on the front and rear of the

Step 5. Attach a static-grounding wrist strap to your wrist and a location on the system

There is no need to manually shutdown the HP-UX operating system on the workstation before switching it off. When the front panel power switch is pressed to off, the workstation automatically shuts down the operating system before terminating the power. Wait for the system to completely shutdown and power off before disconnecting the power cord.

Unplugging the power cord while HP-UX is running can damage the system ﬁles. Do not remove the left side panel before powering down the workstation. Remember that the left side panel is integral to the power supply safety interlock.

from AC wall outlets.

system unit.

chassis that is bare metal. Attach the sticky end of the wrist strap to bare metal on the rear panel of the workstation.

Step 6. Lay the workstation on a ﬂat stable surface, such as a table top or ﬂoor. To protect

against scratches, remove miscellaneous debris and preferably use an ESD mat to cushion the workstation.

CAUTION

Step 7. If installed, remove any locking device from the security loop on the rear of the

Chapter 4 97

Follow normal ESD, anti-static precautions when handling the workstation or any of its components. Failure to do so can cause component degradation or failure.

system unit. To access the storage media, the front panel security lock must be in the unlock position.

ﬁeld replaceable units

FRU removal and replacement

system unit front panel

This section describes how to open and close the workstation front panel.

opening the system unit front panel

Perform the following steps to open the system unit.

1. Power off the workstation, and unplug the power cord from the electrical outlet.

2. Attach the static-grounding wrist strap by following the instructions on the package. Attach the sticky end of the wrist strap to bare metal on the back panel of the system unit.

3. Unlock the front panel (also known as the front bezel) by pressing in on the two latch buttons located on the right side of the front panel. See Figure 4-5.

Figure 4-5. Opening the Front Bezel

Latch

Button

Front Panel Lock

Latch Button

4. Swing the panel clockwise on its left snap hinges until the panel comes free and place the front panel in a location to avoid damage.

Closing the System Unit Front Panel

Perform the following steps to close the system unit.

1. Locate the snap hinges on the left side of the front panel, and insert them into the holes located along the left edge of the system unit.

2. Rotate the front panel counterclockwise until you hear the two latch buttons snap in place. The front panel is now closed. If there is a need to lock the front panel, use the system unit keys supplied with the system to lock the panel.

98 Chapter4

ﬁeld replaceable units

FRU removal and replacement

3. Plug in the system unit power cord, and power on the system.

left side panel of the system unit

This section explains how to open and close the left side panel of the system unit. This side panel will have to be opened whenever you need access to the internal components of the workstation.

opening the left side panel of the system unit

Perform these steps to open the left side panel.

WARNING

If you remove the left side panel while the workstation is running, the safety interlock switch will power down the workstation. Be aware that cutting off power to the workstation via the safety interlock does not perform a clean shutdown of the workstation.

1. Turn the computer around so the rear is facing you. On the right edge of the computer, there are two thumbscrews with slotted T-15 Torx heads as shown in Figure 4-6. Remove the two thumbscrews.

2. Grasp the back edge of the left side panel and rotate it outward approximately 45 degrees to the computer. Next, pull the panel toward you as shown in Figure 4-6. This releases the panel’s left side hook hinges from their hinge slots. See Figure 4-6.

Chapter 4 99

ﬁeld replaceable units

FRU removal and replacement

Figure 4-6. Opening the Left Side Panel of the System Unit

T-15 Torx Thumbscrew

Safety Interlock Switch

Hinge Slot

EMI gasket

Safety Interlock Release Pin

NOTE

The EMI gasket, as shown in Figure 4-6, must not be removed from the side panel.

100 Chapter4

HP (Hewlett-Packard) workstation c-class User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

service handbook

hp workstation c-class

Edition E1001

notice

hewlett-packard warranty statement

restricted rights legend

printing history

1 product information

• Product description

• System unit front panel controls

• System unit rear panel connectors

• Monitor information

• Keyboard and Mouse information

• Operating System Overview

Product Description

• Optional Graphics:

Product Description

system unit front panel controls

system unit front panel controls

Disk Tray

Emergency Eject

Eject ButtonBusy Indicator

Control/Feature Purpose

Busy Indicator Lights during a data access operation and blinks during a

• A defective disc

• A disc insertion error (for example, an upside down disc)

• No disc present

Control/Feature Purpose

Floppy Drive Eject Button Push the eject button to remove ﬂoppy

Floppy Drive Activity LED

security lock

System Unit Rear Panel Connectors

System Unit Rear Panel Connectors

• Two serial ports (RS-232)

• Two Universal Serial Bus ports (USB)

• LAN connector, 10 BaseT/100 BaseT

• HP parallel IEEE 1284 (printer) connector

• Audio connectors (PCI based, line in, line out, headset, and microphone in)

• Ultra2 Wide LVD (Low Voltage Differential) SCSI

• Ultra Narrow Single-Ended (NSE) SCSI

• TOC (transfer of control) button

• AC power cord connector

• Security loop

Frequency Response 25 to 20KHz Input Sensitivity/Impedance Line in 2.0V pk/47kohm Microphone in 22mVpk/1kohm Max Output Level/Impedance Line Out 2.8Vpp/47kohm Headphone 2.75Vpp/50ohm Speaker (internal) 5.88Vpp/48ohm Output Impedance Line Out 619ohm Headphone 118ohm

USB connectors

Pin No. Signal Description

1 DCD Data Carrier Detect 2 RXD Receive Data 3 TXD Transmit Data 4 DTR Data Terminal Ready 5 GND Ground 6 DSR Data Set Ready 7 RTS Request To Send 8 CTS Clear To Send 9 RI Ring Indicator

1. Inspect left side panel for proper seating in the mainframe chassis.

2. Push in the retractable pin on the spring loaded square fastener.

3. Insert the locking device through the top and bottom holes of the square fastener.

monitor information

monitor information

USB keyboard

USB hp scroll mouse

hp hub for USB devices

operating system overview

operating system overview

http://www.docs.hp.com/

memory

memory

chapter overview

chapter overview

http://hp.unixworkstations.com

Ultra2 Wide Low-Voltage Differential SCSI

1st Hard Disk Drive ID6 2nd Hard Disk Drive ID5 DDS Drive, external optional device ID3 ** Do not assign SCSI ID7 to any internal storage device.

1. Log in as root and create a mount directory (for example, /disk1).

3. Click twice on the System_Admin icon in the Application Manager window.

5. Double click on the Disk and File System icon.

6. Double click on the Disk Devices icon.

7. Click on Add in the Actions menu and select the item Not Using the Logical Volume Manager.

3 troubleshooting

http://wojo.rose.hp.com/

FLT Three character chassis code mnemonic 30FC Four digit hexadecimal code SYS BD Six character field replaceable unit description

Fan Number Name of the Fan

1 (not used) 2 Lower System Fan 3 Upper System Fan 4 PCI Card Fan 5 Turbo Cooler Fan, CPU 6 Disk/Memory Fan

• The fan itself, if it is either a system board cooling fan, PCI (I/O) fan, or a memory fan.