HP Volume 23 User Manual
HP LaserJet printer product update
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March 2004 • Volume 23
Spring is arriving in HP LaserJet Land! As the world economies
improve, we are confident that sales and the resulting need for
quality support will increase. We feel that this year more
customers will adopt color in the office. Excitement over our new
line of HP Color LaserJet printers grows as we continue working
to develop new products. Thank you for your continued support!
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Inside . . .
HP LaserJet 4200 printer—torn fuser film service note .................................................................. 2
HP LaserJet 4200/4300 printer—broken fuser latch.................................................................... 3
HP Color LaserJet 3500/3700 printer updates ........................................................................... 4
10.92.XX error................................................................................................................... 4
Noisy black toner cartridge drive clutch ................................................................................. 6
Causes of wear on the image transfer belt.............................................................................. 6
41.7 errors ........................................................................................................................ 6
Color plane mis-registration after installing new ITB.................................................................. 7
HP Color LaserJet 9500 printer updates..................................................................................... 8
Firmware revision................................................................................................................ 8
Control panel stuck at CALIBRATING ..................................................................................... 9
59.E0 error...................................................................................................................... 10
Poor fusing after PowerSave ............................................................................................... 11
Recurring REMOVE AND SHAKE <COLOR> CARTRIDGE message.......................................... 12
DSS (Digital Sending Services) updates ................................................................................... 13
DSS Workflow version 1.1 update ...................................................................................... 13
Firmware and DSS compatibilities ....................................................................................... 14
How to access HP LaserJet training.......................................................................................... 15
For Public Distribution
HP LaserJet 4200 printer—torn fuser film service note
Some users of the HP LaserJet 4200 series
printer have experienced printing problems
caused by delaminated or torn film on the
product’s fuser and occurring before the end of
the fuser’s 200,000-page life. The cause of the
tearing film is a flange component set at an
excessively angled position on some units. This
issue has been corrected, and all fusers
produced subsequently will have a proper
flange component in place.
Below is an example of print quality problems
associated with the torn film. Other indications
that the film is torn include pieces of the film
coming out with the printed output or the fuser
area of the product.
To determine if the fuser film is torn, lift the fuser
tray guide and examine the film. Film in good
condition appears as a solid gray roller, film in
poor condition exhibits the film sleeve shifting to
the left and shredded film pieces. If the film is
torn, replace the fuser. When this issue occurs
before the end of the fuser’s 200,000-page life,
customers are not charged for the fuser
replacement.
For more information
Please see service note number Q2425A-03.
Poor print quality caused by torn fuser film
Torn fuser film
Affected fusers are listed below.
Product
numbers Serial number range
Q2425A
Q2426A
Q2427A
Q2428A
Q2446A
Q2447A
110 V models
USBNL00001-99999
USBNM00001-99999
USBNN00001-99999
USBNP00001-99999
USBNS00001-99999
USBNX00001-99999
USDNL00001-19672
USDNM00001-20855
USDNN00001-21009
USDNP00001-20810
USDNS00001-20698
USDNX00001-21024
220 V models
USDF00001-99999 RM1-0014-040
Replacement
part numbers
RM1-0013-040
HP LaserJet 4200 printer—torn fuser film service note 2
HP LaserJet 4200/4300 printer—broken fuser latch
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Fuser latches have been breaking before the
end of the fuser’s life. The latches in question
are the blue grasping latches at the back of the
printer used to insert the fuser into position and
lock it in place. The latch closest to the gear or
drive side of the fuser is most commonly
discovered to be broken. Symptoms associated
with this issue are a noticeable crack on the
latch (see picture, top right) and a resulting
break that may cause a grinding noise and
paper jams.
A production countermeasure, implemented in
October of 2003, consists of a triangular tab in
the middle of each latch to help reinforce the
plastic in the stress area most susceptible to
breaking (see diagram, bottom right). The part
numbers have rolled.
Field action
Please replace fusers that exhibit cracked or
broken latches; part numbers are below:
Old part number New part number Part description
Q2425-69006 Q2425-69009 4200 110 V fusing assembly
Q2425-69007 Q2425-69010 4200 220 V fusing assembly
Q2429-67902 Q2429-67903 4200 110V maintenance kit
Q2429-69002 Q2429-69003 4200 110V exchange maintenance kit
Q2430-67902 Q2430-67903 4200 220V maintenance kit
Q2430-69002 Q2430-69003 4200 220V exchange maintenance kit
Q2431-69009 Q2431-69011 4300 110 V exchange fusing assembly
Q2431-69010 Q2431-69012 4300 220 V exchange fusing assembly
Q2436-67903 Q2436-67904 4300 110V maintenance kit
Q2436-69003 Q2436-69004 4300 110V exchange maintenance kit
Q2437-67903 Q2437-67904 4300 220V maintenance kit
Q2437-69003 Q2437-69004 4300 220V exchange maintenance kit
RM1-0013-010CN RM1-0013-040CN 4200 110 V fusing assembly
RM1-0014-010CN RM1-0014-040CN 4200 220 V fusing assembly
RM1-0101-050CN RM1-0101-070CN 4300 110 V fusing assembly
RM1-0102-050CN RM1-0102-070CN 4300 220 V fusing assembly
Cracked fuser latch
Former, breaksusceptible latch
Fuser latch countermeasure dia
Reinforcing
triangular rib
Current, reinforced
latch
ram
HP LaserJet 4200/4300 printer—broken fuser latch 3
HP Color LaserJet 3500/3700 printer updates
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10.92.XX error
Some customers have experienced a 10.92.XX
error at power on. The error refers to a
cartridge not engaging correctly, and “XX”
corresponds to the print cartridge causing the
error:
• 00 = Black print cartridge
• 01 = Cyan print cartridge
• 02 = Magenta print cartridge
• 03 = Yellow print cartridge
There are several issues that can cause this
error, including:
• One or more cartridges not seated properly
• Broken cartridge engaging tab on the right
side of the front door
• Damaged shutter arm on a cartridge
• Missing or out of place left rail guide
• Broken left arm drum lock
• ITB gears not aligned, broken, or disengaged
• Broken ITB gear train
• Broken cartridge alignment knob
Troubleshooting
First, the cartridges should be reseated. If this
does not resolve the issue the following
troubleshooting steps can help to determine the
cause of the error.
1 Close the door slowly and look inside to see
if the toner shutters open properly while the
door closes. Check whether there is any
abnormal resistance when closing the door.
If any shutter does not open, or you
experience resistance shutting the door, go
to step two.
If the door closes normally, check the
cartridge engaging tab on the right side of
the front door. If it is broken, replace the
tab, part number RC1-1247-000CN
Print cartridge engaging tab
2 If only one of the cartridge shutters does not
open, inspect the cartridge shutter and wire
arm for damage. Replace the cartridge if
damaged.
3 If the cartridge looks good, go through the
disable cartridge check and swap out toner
cartridges to see if the issue follows the
cartridge or stays with the slot. Use the XX
element of the error code to identify any
changes once cartridges are swapped. If the
XX identifier follows the cartridge, replace it.
4 Check to see whether the left rail guide is in
place. If not, replace it.
Left rail guide
Position of left rail guid
HP Color LaserJet 3500/3700 printer updates 4
drum lock
k
C
Tip of lock that
may be broken
Left arm drum loc
5 Check the left arm drum lock in the
upper left of the printer. If it is broken, it will
be in the down position.
Left arm
6 Reseat the ITB. Ensure that the levers are
down and that the shipping locks are
removed if the printer is new. If the printer
still shows the error, measure the gap
between the belt and the metal bracket on
the bottom end of the ITB.
If the gap is 1 to 2 mm (.04 to .08 inches),
then the ITB is in the correct position; if the
gap is 5 to 6 mm (.2 to .23 inches), then the
ITB is alienated and in mono printing mode.
If there is a wide gap, try rotating the large
white gear on the bottom-right of the ITB
clockwise. It may offer some resistance, but
the belt of the ITB should move closer to the
metal bracket. If the gear is broken or will
not turn, the ITB may need to be replaced.
If the gear is in good condition, but opening
and closing the door causes it to disengage,
then the ITB gear train may need to be
replaced.
7 Check the cartridge alignment knobs on the
left side of the printer. If the small white latch
is missing, or the black piece immediately
behind it is broken, the printer must be
replaced. This part may not be replaced in
the field due to the delicate alignment
necessary to ensure correct cartridge
positioning. If the piece is missing, the door
may have some difficulty in closing and all
of the cartridge shutters may not shut. If all
the other steps have been taken and this
piece is identified, the printer must be
replaced.
Black piece that
holds white
latch in place
Cartridge alignment knob
Location of cartridge alignment knob and detail
HP Color LaserJet 3500/3700 printer updates 5
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