HP VECTRA VEI7, VECTRA VEI8 User Manual

Corporate PCs

User’s Guide

See Chapter 1 for Quick Setup

www.hp.com/go/vectrasupport

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Adobe

Microsoft registered trademarks of Microsoft Corporation.

Celeron Intel Corporation.

and AcrobatTM are trademarks of Adobe Systems Incorporated.

MS®, MS-DOS

is a trademark and Pentium® is a registered trademark of

, Windows®, and Windows NT®

are U.S.

Hewlett-Packard France Commercial Computing Division Outbound Marketing Communications 38053 Grenoble Cedex 9 France

 1999 Hewlett-Packard Company

User’s Guide

This manual is for anyone who wants to:

• Set up the PC for the first time

• Troubleshoot problems on the PC

• Replace hardware components

• Find out where to get more information and support.

It is strongly recommended that you read the ergonomic information before using your PC. Refer to “Working in Comfort” on page 43 for more information.

Important Safety Information

WARNING

For your safety, never remove the PC's cover without first removing the power cord and any connection to a telecommunication network. Always replace the cover before switching the PC on again.

There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery. Replace only with the same or equivalent type recommended by the manufacturer. The battery in this PC is a lithium battery that does not contain heavy metals. Nevertheless, in order to protect the environment, do not dispose of batteries in household waste. Please return used batteries to the shop from which you bought them, to the dealer from whom you purchased your PC, or to HP so they can either be recycled or disposed of in a sound way. Returned used batteries will be accepted free of charge.

If you have a modem:

Do not attempt to connect this product to the phone line during a lightning storm. Never install telephone jacks in wet locations unless the telephone line has been disconnected at the network interface. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during an lightning storm. There may be a risk from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Never touch or remove the Communications board without first removing the connection to the telephone network.

PN: D8110-90001

CAUTION

Care of Equipment

To avoid damage when operating the CD-ROM drive, do not touch the lens.

English i

Contents

1 Setting Up and Using Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . 1

2 Basic Problem Solving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3 Replacing Hardware Components. . . . . . . . . . . . . . . . . . . . . . 21

4 Working in Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Regulatory Information and Warranty . . . . . . . . . . . . . . . . . . . . . 57

English ii

Power On/Off Button

Green Power On Status Light (Orange in Sleep Mode)

Hard Disk Activity Light

Floppy Drive CD-ROM Drive

Setting Up and Using Your PC

This chapter provides information about setting up and using your PC.

1 Setting Up and Using Your PC

Unpacking Your PC

WARNING

If you are in any doubt that you can lift the PC or monitor safely, do not try to move it without help

Computer

Keyboard

Typical monitor

Mouse

Place the PC on a sturdy desk near to easily accessible power outlets, with enough space for the keyboard, mouse, and any other accessories.

2 English

1 Setting Up and Using Your PC

Connecting the Mouse, Keyboard, Monitor and Printer

Connect the mouse, keyboard, monitor and printer to the back of the computer. The connectors are shaped to go in one way only.

25-pin Parallel Connector

Monitor

Mouse

Keyboard

USB is supported by: a) the latest version of Windows 95 (preloaded on some models); b) Windows 98.

Two USB connectors

9-pin Serial Connector

English 3

1 Setting Up and Using Your PC

Connecting to a Network (Selected Models Only)

Let your Network Administrator know you are connecting your PC to the network.

Connect the network cable to the RJ-45 UTP (Unshielded Twisted Pair) LAN connector.

10/100BT Connector

HP provides drivers and installation information on non-HP network adapter boards. Refer to the web site at

4 English

www.hp.com/go/vectrasupport.

LAN Card Ready section on HP’s Support

Connecting Multimedia Accessories

1 Setting Up and Using Your PC

Connecting Multimedia Accessories

WARNING

Always turn the volume down before connecting headphones or speakers, to avoid discomfort from unexpected noise or static. Listening to loud sounds for prolonged periods of time may permanently damage your hearing. Before putting on headphones, place them around your neck and turn the volume down. When you put on the headphones, slowly increase the volume until you find a comfortable listening level. When you can hear comfortably and clearly, without distortion, leave the volume control in that position.

If you have a modem:

Do not attempt to connect this product to the telephone line during a lightning storm. Never install telephone jacks in wet locations unless the telephone line has been disconnected at the network interface. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during a lightning storm. There may be a risk from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. All inputs and outputs are extra-safety lowvoltage circuits, except the telephone and line connectors, which are telecommunications network voltage circuits. Always disconnect the host computer from any analog telephone circuits before removing any covers. Never touch or remove the communications card without first removing the connection to the telephone network.

Your PC has a multimedia rear panel with headphone out, microphone in and line in connectors. You can import sound from external sources through the line in connector. You can also connect devices to the MIDI/Joystick connector.

English 5

1 Setting Up and Using Your PC

Connecting the Power Cords

WARNING

For your safety, always connect the equipment to a grounded wall outlet. Always use a power cable with a properly grounded plug such as the one provided with this equipment or in compliance with your national regulations. This PC is disconnected from the power by removing the power cord from the power outlet. This means the PC must be located close to a power outlet that is easily accessible

Voltage Selection Switch

1 Remove the warning label covering the PC’s power connector, and

ensure that the voltage setting is correct for your country. (The voltage is set during manufacture and should already be correct.)

CAUTION Starting your PC on the wrong voltage setting may cause it permanent

damage.

2 Connect the power cords to the monitor and the computer. (The

connectors are shaped to go in one way only.)

3 Connect the monitor’s power cord and the computer’s power cord to

a grounded outlet.

6 English

1 Setting Up and Using Your PC

Starting Your PC for the First Time

If your PC has preinstalled software, it is initialized the first time you start the PC. This process sets up the software in your language and sets up your software to use the hardware installed in your computer (you can change the settings after the software has been initialized).

Initializing Your Software

NOTE Do NOT switch OFF the PC while the software is being initialized—this

could cause unexpected results.

1 Turn on the monitor first, and then the PC.

When the PC is switched on, the HP Logo is displayed. The PC performs a Power-On-Self Test (POST).

If an error is detected during the Power-On-Self Test, the PC will automatically display the error. You may be prompted to press to start the Setup program to correct the error.

2 The software initialization routine starts.

3 After the initialization routine has finished, click on OK and the PC

will restart.

After Your PC Has Restarted

❒ Set the keyboard to a comfortable position. ❒ Adjust the monitor’s brightness and contrast to suit your needs. If

the picture does not fill the screen or is not centered, adjust it using the controls on the monitor. Refer to the monitor’s manual for details.

❒ Arrange your work environment for comfort (refer to

HP Info ➪ Working Comfortably for more details).

❒ Install your application software.

Programs

➪

English 7

1 Setting Up and Using Your PC

Using Power Management

Changing the Operating System

If you change the operating system used by your PC, ensure that the

Plug & Play O/S field in the Advanced menu of the Setup program

is correctly set. (To enter the PC’s Setup program, restart your PC and press during start-up.)

For Plug and Play operating systems, such as Windows 95 and

•

Windows 98, set the

For non-Plug and Play operating systems, such as Windows NT 4.0,

•

set this field to

Plug & Play O/S field to Yes.

No.

To check if your operating system is Plug and Play, refer your operating system’s documentation.

Stopping Your PC

To stop the PC, first make sure you have exited all applications and then use your operating system’s shutdown command in the menu.

Start

HP Setup Program

Operating System Power Management

EPA and Energy Star Compliancy

Using Power Management

Power management enables you to reduce the PC’s overall power consumption by slowing down the PC’s activity when it is idle.

You can configure power management in the HP Setup program. Refer to

General Power Settings in the Power menu of the Setup program.

(To enter the PC’s Setup program, restart your PC and press during start-up.)

Operating systems such as Windows NT 4.0, Windows 95 and Windows 98 differ in their power management capabilities. Refer to your operating system documentation for more information.

As an Energy Star® partner, HP has determined that this product, when running Windows 95 or Windows 98, meets the Energy Star guidelines for energy efficiency.

8 English

1 Setting Up and Using Your PC

Manageability

Your PC is highly manageable. It comes preloaded with HP TopTools, a hardware management tool. For more information about TopTools, click on

www.hp.com/toptools.

Programs ➪ HP DMI or connect to HP’s web site at:

Software and Drivers

In the “Software and Drivers” section of the HP support site (

www.hp.com/go/vectrasupport), you can download the latest

drivers and BIOS for your PC.

Additional Information and Help

Information On Your PC’s Hard Disk Drive

Additional information about your PC is preloaded on your PC’s hard disk drive. This information includes:

Getting Information —where to get information about your PC,

•

including links to useful HP web site pages.

For Windows users, you can access this page by clicking the

button and then clicking Programs ➪ HP Info ➪ HP Vectra VE.

Working in Comfort —guidance on ergonomic issues.

•

For Windows users, you can access this page by clicking the

button and then clicking Programs ➪ HP Info ➪ Working

Comfortably

Start

English 9

1 Setting Up and Using Your PC

Additional Information and Help

Information On HP’s Support Web Site

The HP web site contains a wide range of information, including downloadable documentation, service and support options, and the latest versions of drivers and utilities.

Manuals for Your PC

In the “Manuals” section of the HP Vectra Support site (

www.hp.com/go/vectrasupport), you can download a wide range of

documentation for your PC. Documents provided are in Adobe Acrobat (PDF) format.

The available documents include:

Using Sound —describes how to get the most out of your sound

•

system, including configuration and troubleshooting information.

Troubleshooting and Upgrade Guide—describes in detail how to

•

troubleshoot your PC and install accessories. It also contains information on the technical and security features of your PC. This manual is described in detail in the next section.

Service Handbook Chapters—information on upgrade and

•

replacement parts, including HP part numbers.

Technical Reference Manual—technical information on system

•

components, such as system board, chipset and BIOS.

You can check this web site regularly to download any new documents as they become available for your PC.

10 English

1 Setting Up and Using Your PC

Additional Information and Help

The Troubleshooting and Upgrade Guide

This guide is a downloadable document in Acrobat (PDF) format. It contains detailed information about:

Troubleshooting your PC.

•

Installing accessories, including:

•

Installing memory

•

Installing mass storage devices

•

Installing accessory boards

•

Installing a security cable

•

Changing the battery

•

Fitting a security bracket.

•

Security and Manageability Features

•

Technical information about your PC, including:

•

System board jumpers

•

IRQs, DMAs, and I/O addresses used by your PC.

•

The troubleshooting information in the Troubleshooting and Upgrade Guide is more detailed than the information provided in this manual.

NOTE To view and print the Troubleshooting and Upgrade Guide you must

have Adobe’s Acrobat Reader on your PC. If the Acrobat Reader is not already installed on your system, you can download it free of charge from Adobe’s web site (

www.adobe.com

Downloading The Troubleshooting and Upgrade Guide

To download the Troubleshooting and Upgrade Guide, connect to the HP Vectra Support site at in the “Manuals” section, and then select your PC.

www.hp.com/go/vectrasupport, look

English 11

1 Setting Up and Using Your PC

Additional Information and Help

12 English

Basic Problem Solving

This chapter provides help solving problems with your PC. It includes information on:

Dealing with common PC and hardware problems

•

Using HP’s hardware diagnostics program, DiagTools

•

Frequently Asked Questions

•

What to do if you need more help

•

Hewlett-Packard’s Support and Information Services.

•

For more detailed information, refer to the Troubleshooting and Upgrade Guide, available on HP’s Web site at

www.hp.com/go/vectrasupport.

2 Basic Problem Solving

If Your PC Does Not Start Properly

The PC Doesn’t Power On

Have you checked that... How

The PC’s power cord is correctly connected. Connect the power cord to a working grounded power outlet and the PC.

The Power-On Self Test Results In an Error

An on-screen error message or a beep code when the PC starts up means there is a configuration problem with your PC.

Have you checked... How

The part of your configuration for which the Power-On Self Test has detected an error.

Refer to the Troubleshooting and Upgrade Guide available from HP’s Web site at:

www.hp.com/go/vectrasupport

If Your PC Has a Hardware Problem

The Monitor Doesn’t Work...

The PC’s power indicator light works but the monitor remains blank.

Have you checked that... How

The monitor is switched ON (LED is on). Refer to the monitor manual for an explanation of the LED signals (green, orange, or

The monitor’s power cord is correctly connected. Connect the power cord – ensure it is plugged into a working grounded power outlet and into

The monitor’s brightness and contrast settings are correctly set. Check the settings using the monitor’s OSD (on-screen display) or using controls on the front

You see an image during boot but then the screen goes blank

Have you checked that... How

The monitor settings in your PC are compatible with your monitor.

blinking).

the monitor.

of the monitor.

Windows NT 4.0: Enter VGA mode when prompted during start-up, then reset the

•

resolution.

Windows 95/98: Restart the PC. The HP screen is displayed. When you hear a beep,

•

press

and then start the PC in safe mode. Double-click on the

PC’s

Control Panel

the resolution.

then click on the

Settings

button. Use the sliding control to reset

Display icon in your

14 English

2 Basic Problem Solving

If Your PC Has a Hardware Problem

The Keyboard Doesn’t Work...

Have you checked that... How

The keyboard cable is correctly connected. Plug the cable into the correct connector on the back of the PC. The keyboard is clean and no keys are stuck down. Check all keys are at the same height, and none are stuck. The keyboard itself is not defective. Either replace the keyboard by a known working unit or try the keyboard with

If the PC starts but you still have a problem...

another PC. Run DiagTools. See page 16

The Mouse Doesn’t Work...

Have you checked that... How

The mouse cable is correctly connected.

You are using the correct driver. If you are using HP’s enhanced mouse, ensure that the correct driver is installed. This driver is delivered with the HP enhanced mouse accessory.

The mouse is clean. Clean the mouse ball as shown below.

Switch off the PC.

Plug the cable into the correct connector on the back of the

PC.

Download the latest drivers from HP’s Web at:

www.hp.com/go/vectrasupport

The mouse itself is not defective. Replace the mouse by a known working unit or try the mouse

If the PC starts but you still have a problem...

with another PC. Run DiagTools. See page 16

The Power-On Self Test Displays an Error

Have you checked... How

Your Setup program settings.

1. For more information on the Setup program, refer to the Troubleshooting and Upgrade Guide, available on the HP Web at

www.hp.com/go/vectrasupport

Turn on or restart your PC.

When the message Press F2 to enter Setup appears, press the

key.

English 15

2 Basic Problem Solving

HP DiagTools Hardware Diagnostics Utility

DiagTools, the Vectra Hardware Diagnostics utility, helps you diagnose hardware-related problems on HP Vectra PCs and PC Workstations. It is a series of tools designed to help you:

Check the configuration of your system and verify that it is

•

functioning correctly.

Diagnose hardware-related problems.

•

Provide precise information to HP-dedicated Support Agents so that

•

they can solve any problems quickly and effectively.

For more information about this utility, refer to the Vectra Hardware Diagnostics User's Guide, available on the HP web site in PDF (Adobe Acrobat) format.

Where Can I Get DiagTools?

Starting DiagTools

DiagTools is on the Diagnostics and Recovery CD-ROM that came with your PC. You can also download the latest version of this utility from HP’s Web Site at

www.hp.com/go/vectrasupport.

To start DiagTools:

1 Insert the PC’s Diagnostics and Recovery CD-ROM into the CD-

ROM drive.

2 Restart the PC.

3 The PC will boot from the CD-ROM and display a menu. Select the

option to run DiagTools.

4 Follow the instructions on-screen to carry out the diagnostic tests.

This utility will automatically detect the complete hardware configuration of your system before any tests can be performed.

16 English

2 Basic Problem Solving

Frequently Asked Questions

Q: How can I get help with installing LAN cards in my PC?

A: Refer to the LAN Card Ready section accessible from the support Web

www.hp.com/go/vectrasupport. This provides information on

site at: commonly installed LAN cards, installation information for LAN card drivers and the drivers themselves.

Q: Where can I get more information on installing accessories in my PC?

A: The Troubleshooting and Upgrade Guide has detailed information on installing accessories and is available on HP’s support Web site at:

www.hp.com/go/vectrasupport.

Q: How can I reinstall my PC’s operating system?

A: Use the Diagnostics and Recovery CD-ROM provided with your PC.

Q: How can I be sure that the software/hardware I want to install in my PC is compatible?

A: Refer to the Tested Product List at:

Q: Why is my PC running slowly/producing strange messages?

A: Your PC may have been infected by a virus. Run the antivirus utility preloaded on your PC. If the problem continues, update your PC’s BIOS. You can download the BIOS and updating instructions from

www.hp.com/go/vectrasupport.

Q: I’ve been experiencing problems with my PC ever since I installed some new software. What can I do?

A: Uninstall the software to see whether this solves the problem. If the problem continues, contact the software manufacturer for help or information on known compatibility problems.

Q: My newly installed hardware is conflicting with another device. How do I fix this problem?

A: This may be an IRQ conflict. Enter the Setup program by pressing

Press F2 to enter Setup

when

appears during start-up, then select an unused

IRQ number for the new device.

Q: How do I disable the integrated sound features on my PC if I install an addon sound card (on Windows NT 4.0, Windows 95 and Windows 98)?

A: Select

Control Panel

Click on the

from the

Audio Device icon, then select the Do not use audio features on this device

menu, then click on

Start

Multimedia

➪

Advanced

radio button.

English 17

+ 49 hidden pages