Hp Ultra 160 RAID Install and Recovery Guide

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HP Ultra 160 RAID Install

and Recovery Guide

HP Visualize Personal Workstations

Printed in USA January 2001

Manufacturing Part Number: A1289-90006

Edition E0101

Legal Notices

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and ﬁtness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard.

Trademark Acknowledgements

Symbios® and Nextreme® are registered trademarks of LSI Logic Corporation.

Adaptec® is a registered trademark of Adaptec Incorporated. Microsoft®, Windows®,WindowsNT®and MS-DOS® are U.S. registered trademarks of Microsoft Corporation.

HP Printing Division

Hewlett-Packard Company 3404 E. Harmony Road Fort Collins, CO 80528-9599 USA

Important Safety Instructions

Please read the following safety information ﬁrst.

WARNING For your safety, never remove the Personal Workstation’s cover

without ﬁrst removing the power cord from the power outlet, and any connection to a telecommunications network. Always replace the cover on the Personal Workstation before switching it on again.

CAUTION Static electricity can damage electronic components. You should use an

electrostatic bracelet if you have one. You should turn all equipment OFF. Do not let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the Personal Workstation while you are removing the accessory from the bag. You should handle the accessory as little as possible and with care.

Problems, Questions and Suggestions

You can get the latest HP Visualize Personal Workstation software and hardware support information at:

http://www.hp.com/workstations/support/

Contents

1. Installing HP Ultra 160 RAID and Migrating Your File System

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Installation and Migration Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

2. Recovering Your HP Ultra 160 RAID System

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Recovery Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Hardware Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

A. Using HP Diagnostic Tools

How to Use HP DiagTools for Ultra 160 RAID . . . . . . . . . . . . . . . . . . . .24

Contents

1 Installing HP Ultra 160 RAID

and Migrating Your File System

This chapter provides an overview of the HP Ultra 160 RAID disk management solution for Windows NT systems and step-by-step

Chapter 1 7

Installing HP Ultra 160 RAID and Migrating Your File System

Introduction

instructions for installing it and migrating your ﬁle system onto two SCSI hard disk drives. This premier storage management solution consists of:

•an LSI Logic Symbios SYM21040 PCI-to-Ultra 160 SCSI Dual Channel Host Adapter board,

•a CD-ROM containing the Nextreme RAID software and

•a special HP Diagnostic CD-ROM (see Appendix A for instructions on how to use the Diagnostic Tools).

A set of LSI Logic User’s Guide documentation for both hardware and software is available on the Nextreme CD-ROM. On this CD is a folder named DOC that contains PDF ﬁles for the Nextreme User’s Guide (ﬁle name: Nextreme.pdf) and the SYM21040 User’s Guide (ﬁle name: 21040usersguide.pdf). There is also a folder named ACROBAT that contains the Acrobat® Reader to enable you to read the PDF ﬁles.

NOTE This document assumes that you are familiar with SCSI protocol,

storage management, Windows NT ﬁle systems and related accessory devices. Those who will beneﬁt from this document are: engineers, IT professionals, system administrators and more experienced users of Windows NT on HP Visualize Personal Workstations.

Introduction

The HP Ultra 160 RAID solution providesan Ultra 160SCSI interface to PCI computer systems that allows you to use two hard disk drives for multi-disk striping and mirroring. For optimal performance, the two drives must be identical in storage capacity.

The solution includes: an LSI Logic SYM21040 Host Adapter board that replaces your current Adaptec 29160 SCSI Controller board plus special software that facilitates the migration of your data and applications to multiple hard disks.

The Nextreme RAID software that accompanies the LSI Logic Host

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Installation and Migration Process

Adapter board:

•allows RAID level 0 and 1 conﬁgurations,

•includes the Veritas® Array Manager software,

•provides a SCSI RAID BIOS and

•provides a DOS SCSI RAID Conﬁguration Utility.

NOTE You will need a blank, formatted 3.5 ﬂoppy disk to complete the

installation and recovery process.

Installation and Migration Process

The following instructions assume that your system is in an installed state from the Factory Pre-Load or from a Recovery CD and you have installed TCP/IP. If you have not already conﬁgured TCP/IP for NT 4.0, you can install the Microsoft Loopback Adapter and conﬁgure it to any IP address. This virtual adapter and the IP address will not be seen by your network. HP recommends that you do not select DHCP when conﬁguring the virtual adapter. Windows 2000 includes TCP/IP installed.

NOTE Before you proceed with the installation process, please check the

http://www.hp.com/visualize/support website for BIOS and other system updates.

Step 1. Back up your data and software before attempting the Installation

Process.

Step 2. Create a device driver diskette. Turn the machine on and allow it to

boot from the hard disk. Log-in with Administrator privileges. Insert the Nextreme CD-ROM and allow it to Auto-Run.

a. The Nextreme Introduction screen will appear. In the Contents

area, choose: Diskette Creation.After reading and agreeing to the

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Installation and Migration Process

License Agreement, follow the instructions to create a Symbios (symc

1010)

driver diskette.

NOTE From the DOS prompt, you must change directories to the makedisk

directory on the CD-ROM drive to run the makedisk command.

For NT 4.0: makedisk WINNT SYMC1010. For Windows 2000: makedisk WIN2K SYMC1010. Leave the diskette in the drive.

NOTE Save this driver diskette as it also contains software that is useful

during recovery procedures.

b. For Windows NT 4.0, close the Nextreme browser window and open

the Windows NT SCSI Adapter Control Panel. Select the drivers tab, click the add button and click the have disk button:

In the input line that appears, type: A:\winnt\miniport Then follow the defaults until you are asked to restart the system. At

this screen, select NO. Remove the Nextreme RAID CD-ROM and the driver diskette and shut down the system.

For Windows 2000, the operating system will detect the new adaptor and request a driver update.

NOTE HP recommends that you leave the Adaptec SCSI driver installed until

you have booted to the hard drive attached to the Symbios SCSI card.

c. After the system powers itself off, unplug the power cord from the

back of the chassis.

Step 3. Install the SYM21040 Board and additional Hard Disk Drive.

NOTE: Observe proper anti-static procedures before removing the existing Adaptec® 29160 SCSI Controller board from your Workstation.

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Installation and Migration Process

Refer to your Workstation User’s Guide for complete instructions on how to open the Workstation cover and remove/replace PCI boards.

For Windows 2000, insert the SYM21040 adapter board into a 64 bit wide slot similar to the installed Adaptec 29160 adapter. Power the system up to allow Windows2000 detect the new adapter. Windows2000 will display the Device Driver Wizard during bootup. Click on the next button and select the "Searchfor a suitabledriver for mydevice" . Click next again and select the ﬂoppy disk drives location after inserting the Windows 2000 driver ﬂoppy that was created earlier. Press Enter and procedure to install the Windows 2000 "SYM_U3.SYS" driver to be installed. Power down the system and move the SCSI ribbon cable and the SCSI LED cable over from the Adaptec 29160 adapter to the SYM21040 adapter card by using ﬁg 1-1 and 1-2 and following steps a, b, and continuing with step d through g.

For Windows NT 4.0 follow steps a through h.

Figure 1-1 Location of Adaptec 29160 SCSI Controller board.

Torx screws

a. Disconnect the SCSI ribbon cable and SCSI LED cable from the

b. Connect the SCSI LED cable to the connector on the back edge of the

Chapter 1 11

SCSI Controller Board

existing Adaptec board and remove the Torx screws and the board. See Fig 1-1. Place the removed board in a protective, anti-static bag. This board must be retained for future conﬁgurations or recovery processes.

SYM 21040 board. Make sure that the outside wire on the cable’s connector is attached to the pin closest to the rear of the computer’s chassis. See Fig. 1-2.

Installing HP Ultra 160 RAID and Migrating Your File System

Installation and Migration Process

Figure 1-2 Cable Connections

SCSI ribbon cable attaches here (closest to the chassis wall)

c. For Windows NT 4.0 only, install the LSI Logic SYM21040 board in

the same PCI slot from which you removed the Adaptec board. Make

sure the board is properly seated in the connector slot. d. Connect the SCSI ribbon cable to the SYM 21040 card. See Fig. 1-2. e. If your second drive was installed at the HP factory, the SCSI ID will

already be properly set (go to Step 3f below). If you are installing an

additional accessory disk drive, you will have to manually set the

SCSI ID. The IDs for all SCSI drives in the chain must be unique

(Note: SCSI ID 7 is used by the SCSI host adapter and 0 is used by

the factory installed hard drive). The label on the new hard drive

shows the SCSI ID settings. If you need help with these settings,

contact HP Support. Install the drive. f. Make sure the SCSI ribbon cable and power cables are ﬁrmly

connected to both disk drives. Replace the Workstation’s cover.

Reconnect the system’s power cord.

SCSI LED cable attaches here

g. Power up the system and wait for the system to boot from the hard

disk. Watch the boot screen to verify that the system now recognizes

two hard disk drives.

NOTE You will receive a message that a service or driver failed during system

start-up until you remove the Adaptec driver. You may wish to verify

that this is the only driver or service that failed by examining the

event log.

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Installation and Migration Process

Log-in with Administrator privileges. h. Go to the Windows NT SCSI Adapter Control Panel and select the

driver tab. Highlight the Adaptec 29160 driver and click the remove

button. Select the defaults and close the Control Panel window.

Windows 20000 is plug and play and you will not need to delete the

adaptec driver.

Step 4. Install the Nextreme RAID software.

a. Re-insert the Nextreme CD-ROM and allow it to Auto-Run. The

Nextreme introduction screen will appear. In the Contents section on

the right, click on: Nextreme Migration.

NOTE You will have to install three utilities in the following order: Runtime

Environment, Migration Utility and Veritas® Array Manager.

b. Near the bottom of the page, click on: Install Nextreme

Migration Utility’s Runtime Environment. Select: Run

this program from its current location and click OK. If you

get an authenticode signature not found message, click YES

to install and run the utility. Select the remaining defaults until you

are returned to the Nextreme Migration Setup browser screen. c. Again (near the bottom of the page), click on Install Nextreme

Migration Utility. Choose: Run this program from its

current location and click on OK. If you get an authenticode

signature not found message, click YES to install and run the

utility. Select the remaining defaults until you are returned to the

Nextreme Migration Setup browser screen d. Click on the Back button in the browser. In the Content area on the

right, click on: Veritas Array Manager, scroll down and choose:

1. Choose Veritas Array Manager for Windows NT 4.0 if using

NT 4.0. Choose Run this program from its current location

and select OK. Select the remaining defaults.

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Installation and Migration Process

NOTE If you have not installed TCP/IP, you will get a message that you have

failed one or more of the basic requirements. You can install the

Microsoft Loopback Adapter and conﬁgure it to any IP address. This

is a virtual adapter and the IP address will not be seen by your

network. HP recommends that you do not select DHCP when

conﬁguring the virtual adapter. You do not have to restart the

computer before installing the Veritas® Array Manager.

When asked to do so, type in your name and company information

again in the spaces provided, then continue to select the defaults

until you reach the screen that asks you to restart the computer.

Choose: No, I will restart later and click Finish.

2. Choose “Vertias Array Manager for Windows 20000” when using

Windows 2000.

Close the Veritas® Array Manager browser window. e. Click the Start button on the task bar and select Programs, then

LSI Migration and LSI Nextreme Migration. f. In the Migration Utility, select: Start and then Check System

NOTE: Ignore File Check and Partition Check warnings that may

occur after the “Check System” selection above.

Select: Next and then Select Data Performance for striping (or

Select Drive Reliability for mirroring). Click Next.

If the Migration Utility reports insufficient disk drives, you

must go to the Advanced option. Choose: Physical Drive ID:1

and Add it to the Used Drives column. Exit the Advanced option.

Select: Commit/Reboot. Keep the Nextreme CD-ROM in the drive. Step 5. Migrate your applications and data. Wait for the system to

re-boot. a. When the Visualize blue screen appears, press F12 (boot order).

There may be a delay between when the F12 key is pressed and the

boot choice appears. b. When the boot choice is presented, select to boot from the ATAPI

CD-ROM. Upon booting to the CD, press any key when prompted to

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Installing HP Ultra 160 RAID and Migrating Your File System

Installation and Migration Process

begin the migration. c. Press enter when prompted NOTE: This step can take more than one hour to complete for disk

striping. For mirroring, it will only take a few seconds but you should wait until system progress shows all disk mirroring is complete.

When migration is complete, remove the Nextreme CD-ROM and press any key to re-boot.

Step 6. Modify drive letters. Youmust now use the Veritas®console to assign the proper drive letters to the two disk drives. To modify them, select the Start button on the task bar, then Programs, Veritas Array Manager and Console.

CAUTION Be careful not to choose Uninstall VeritasArray Manager software in the

Veritas Array manager menu. It will shut down the Disk Management Service ﬁrst and then ask for conﬁrmation. If you inadvertently make this choice, you will have to re-start Disk Management Service from the Windows NT Services Control Panel.

Click on: Volumes Right Click on: the CD-ROM icon named “D” Select: Modify Drive Letter (see Fig. 1-3) and change the CD-ROM

drive letter to “E.”

Figure 1-3 Assigning proper drive letters

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Installation and Migration Process

For the other disk (named Raid Volume 1), use the same procedure as above and change it to drive “D.”

If you are not able to select “D” as a drive letter, close the Veritas® console, restart the system and then “D” will be available.

Choose: OK and close the Veritas® console. Restart the system. Your system should now recognize a “D” and “E” drive.

At this point, you will be able to use the Veritas® software from the Windows Start Menu to conﬁgure future volumes and partitions. After the migration is done, each of the striped hard disk drives will consist of 50% unused space. For mirrored disks, all disk space will be used.

Step 7. (optional) Clean up the ﬁle system. You can remove the Nextreme Migration Utility software and associated ﬁles by using the Microsoft NT Add/Remove Programs Control Panel.

Chapter 116

2 Recovering Your HP Ultra 160

RAID System

This chapter provides a step-by-step procedure for recovering your HP Ultra 160 RAID solution.

Chapter 2 17

Recovering Your HP Ultra 160 RAID System

Introduction

The recovery process assumes that the target system is conﬁgured as follows:

• an installed LSI Logic SYM21040 controller board,

• two identically sized hard disk drives (HDDs) and

• at least one CD-ROM drive.

You will need the following equipment to complete this procedure:

• the 2-Disk Recovery CD-ROM Set for Visualize Personal Workstations(dated after June 2000; contact HP Support if your CD’s are dated older than June 2000),

• one blank, formatted 3.5” 1.44MB ﬂoppy disk and

• the Nextreme CD-ROM that came withyour HP Ultra160 RAID Solution Kit.

WARNING This procedure will delete any and all data stored on any and all

hard drives, volumes or partitions on your system. If the system is functional at the time of this procedure be sure to perform a complete backup of all data stored on the systems hard drives.

NOTE Before attempting to recover your HP Visualize Workstation with

installed HP Ultra 160 RAID Solution, make sure your system is not connected to a switch box. This procedure should only be performed with the system directly connected to the keyboard and mouse that shipped with the system and a supported monitor. Contact HP Support if you are unsure if your monitor is supported.

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Recovering Your HP Ultra 160 RAID System

Recovery Process

NOTE Before attempting to recover your HP Visualize Workstation with

installed HP Ultra 160 RAID Solution it may be necessary to access the Workstation’s Recovery CD instructions. Insert Disk 1 of the Recovery media set into a functional Microsoft Windows system to display or print those instructions.

Step 1. Create a Nextreme Bootable Floppy

a. If your system is not functional: From another functional Microsoft

Windows NT system, insert the Nextreme RAID CD and let it Auto-Run.

b. The Nextreme Introduction screen will appear. Choose: Diskette

Creation fromthe Contents sidebar.Read the License Agreement and after selecting Agree, scroll down until you see the title bar Bootable Diskette; follow the instructions.

NOTE You will need a blank, DOS formatted ﬂoppy diskette.

c. When the diskette has been successfully created, remove it from the

functional system’s ﬂoppy drive and remove the Nextreme RAID CD-ROM.

Step 2. Remove the RAID Boot Volume

a. Start with the non-functional system powered down. Insert the

Nextreme Bootable Floppy diskette created in Step 1 above and power the system up.

b. Wait for the system to boot from the ﬂoppy and you see the Nextreme

Welcome screen. Press esc to get to the DOS prompt c. At the DOS prompt, type: A:/scsi_rcu Then press enter. d. From the menu select: Delete Raid Boot Volume and press

enter

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Recovering Your HP Ultra 160 RAID System

Recovery Process

e. When prompted, select: Exit and Reboot System f. Let the system boot. At the blue screen, power off the system.

Step 3. Remove the LSI SYM21040 Controller Board

NOTE Observe proper anti-static procedures before removing the LSI SYM

21040 controller card from your Workstation.Refer to your Workstation’s Owner’s Guide for complete instructions on how to open the Workstation cover and remove/replace PCI boards

a. Disconnect the power cord from the rear of the chassis. b. Disconnect the SCSI ribbon cable and the SCSI LED cable from the

LSI SYM21040 controller board and remove the board. Place the

removed board in a protective anti-static bag. The board must be

retained to complete the recovery process. c. Connect the SCSI LED cable to the connector at the back of the

Adaptec AHA-29160 controller board. Be sure that the outside wire

on the cable’s connector is attached to the pin closest to the rearof the

system chassis. d. Re-install the Adaptec 29160 SCSI controller board. Be sure to select

a 64-bit slot, you will be unable to continue if the Adaptec 29160

controller board is installed in a 32-bit slot. Refer to your

Workstations Owner’s Manual for information on identifying a 32 or

64-bit PCI slot. e. Connect the SCSI Ribbon cable to the Adaptec 29160 controller

board’s connector that is nearest to the machine’s rear bulkhead (see

Figure 1-1). Reconnect the system’s power cord.

Step 4. Recover The System’s Default Software Conﬁguration. At this

point you must perform a system software recovery from the 2-disk software recovery set mentioned in the Introduction section of this Chapter. Refer to the instructions provided to complete this process.

NOTE It will be necessary to perform both steps 1 and 2 from the Recovery

Menu’s Partition and Format selection to complete this procedure.

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Recovering Your HP Ultra 160 RAID System

Hardware Warranty

Step 5. Perform the HP Ultra 160 Raid Solution Installation and

Migration Procedure

Refer to Chapter 1 of this document for instructions on performing the installation of the HP Ultra 160 RAID Solution on your Visualize

Personal Workstation.

Hardware Warranty

This HP accessory is covered by a limited hardware warranty for a period of one year from the date of purchase by the original end-user.The type of service provided is return to an HP or repair-authorized reseller service-center.

At Hewlett-Packard’sdiscretion, a defective accessory will be repaired or replaced by a new unit, either of the same type or of an equivalent model.

If this accessory is purchased and used together with an HP Visualize PersonalWorkstation,it will be covered by the warranty of this computer or workstation, under the same conditions of service and duration.

Please refer to the warranty statement provided with your HP Visualize Personal Workstation for warranty limitations, customer responsibilities, and other terms and conditions.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: The warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict or modify and are in addition to the mandatory statutory rights applicable to the sale of this product to you.

Chapter 2 21

Recovering Your HP Ultra 160 RAID System

Regulatory Information

For complete FCC Regulatory Compliance information, refer to the Electromagnetic Compatibility Notices found on the inside front cover of the Symbios® SYM21040 PCI-to-Ultra 160 SCSI Dual Channel Host Adapter User’s Guide that accompanies the HP Ultra 160 RAID product.

Chapter 222

A Using HP Diagnostic Tools

HP DiagTools, provided with this HP Ultra160 RAID solution, is an easy to use, ofﬂine diagnostic test suite that can quickly perform a basic system test of the machine. It is a common tool for all HP PCs and Workstations that will:

Appendix A 23

Using HP Diagnostic Tools

How to Use HP DiagTools for Ultra 160 RAID

• check the conﬁguration of your system and verify that it is functioning correctly,

• identify hardware problems and

• provide precise information to HP Support Agents, so they can solve problems quickly and effectively.

You should use DiagTools to:

• ensure the correct functioning of your system's hardware as a complete unit,

• test individual components of your Workstation,

• know the complete hardware conﬁguration of your Workstation,

• have a complete record of your system's conﬁguration and the results of the diagnostic tests.

How to Use HP DiagTools for Ultra 160 RAID

Step 1. Insert the HP DiagTools CD into the CD-ROM drive. Restart your

Workstation. a. At the Visualize blue screen press F2 and check to see that the

Hardware Protection itemsare set to “enabled”or “unlocked.” Restart the system and, again at the Visualize blue screen, press F12 to

choose the ATAPI drive as the boot device. b. When DiagTools starts, it will display a welcome screen. c. Press F2 to start DiagTools and follow the on-screen instructions to

perform the diagnostics tests.

Step 2. Perform Basic Tests:

a. DiagTools Welcome Screen

Press F2 to continue b. DiagTools Screen

Press F2 to continue

Appendix A24

Using HP Diagnostic Tools

How to Use HP DiagTools for Ultra 160 RAID

c. Conﬁguration Detection Screen

Wait for completion. Detection duration depends on your

Workstation’s hardware conﬁguration. d. Conﬁguration Detection Screen

DiagTools displays a conﬁguration summary here, including all the

information above including such things as BIOS release. All this will

be written in the Support Ticket. See Step 3.

Press F4 to generate the Support Ticket (without test results).

Press F2 to continue. e. Basic System Tests Explanation Screen

Press F2 to continue

Basic Tests is a pre-deﬁned set of tests for a global check of the

machine. f. Basic System Tests Running Screen

Basic Tests will take approximately 5 minutes to run. During this

time you may see screen garbage during the hard disk and video

tests. This is a normal part of the process. The image will be restored

when the test is completed.

Basic Tests cover:

• Processor(s)

• Memory (processor’s cache, video and standard memory)

• Chipset (auxiliary motherboard components),

• Flash ROM,

• Hard disk drive (IDE or SCSI),

• Basic video features

• Serial and parallel ports.

Appendix A 25

Using HP Diagnostic Tools

How to Use HP DiagTools for Ultra 160 RAID

g. Basic System Tests Results Screen

Results of Basic Tests are OK.

Press F2: you can go to Advanced Tests to focus or stress some

hardware components, then it is possible to come back to this screen

to generate a complete Support Ticket.

Press F3: exit from DiagTools.

Press F4: generates the Support Ticket with detailed results of the

Basic Tests. This Ticket enables HP Support to provide you with the

best possible service. h. Basic System Test Result Failed Screen

In this case, a problem occurred during the Basic Tests. DiagTools

indicates the failing part to be exchanged.

The message could also ask to perform a speciﬁc action: run Advanced

Tests for a speciﬁc part, reformat the hard disk, change the BIOS

release, clear Flash ROM, etc.

Press F4: to generate the Support Ticket with detailed results of the

Basic Tests (minimum required from HP Support).

Step 3. Create HP Support Ticket

a. Support Ticket Explanation Screen

A Support Ticket ﬁle is going to be created as HPSUPPT.TXT. This

name cannot be changed and a new Support Ticket replaces the

previous one. A Support Ticket contains 6 sections

• HP Support-Ticket: Why this ﬁle is important

• DiagTools: System Information

• DiagTools: Test Report

• DiagTools: Interpretation of Basic Tests Results

• DiagTools: Administration Report

• HP Support-Ticket: Your Comments

Appendix A26

Using HP Diagnostic Tools

How to Use HP DiagTools for Ultra 160 RAID

b. Support Ticket Path Screen (use F12 to toggle through values)

Enter the path to generate the Support Ticket:

• Temporary Area

• Floppy disk (example A:\)

NOTE If you select Temporary Area, you will only be able to view the Support

Ticket on the screen.

c. Support Ticket Creation In Progress Screen

DiagTools is collecting data for the Support Ticket. d. Support Ticket Has Been Generated Screen

DiagTools displays Support Ticket path. Keep this path in mind to

read it after reboot. You may also press F7 to view the Ticket now.

When a test fails, you can ﬁnd a summary in Support Ticket title in

the second line of the Diagnostics Section.

Tests results are detailed in the check list.

Technical explanation results can help HP Support personnel

understand the problem.

Step 4. Advanced Tests

NOTE The Advanced System Tests can only be entered after the Basic System

Tests have been completed.

Press F2 to return to a screen that allows you to perform Advanced Function Tests.

Many features are machine dependent; it is not possible to test everything during the Basic Tests. However, it may be useful to run speciﬁc tests that cover extended functions of the main components.

Run the Advanced Tests if the Basic Tests have been passed, but (due to

Appendix A 27

Using HP Diagnostic Tools

How to Use HP DiagTools for Ultra 160 RAID

time limitations) all features have not been tested. If a hardware problem is suspected, you may want to focus on certain

components:

• video chips are tested in standard mode (VGAand VESA) during basic tests. It is possible to test more advanced features of video chips using advanced tests (3D graphical functions, etc.),

• memory is tested more quickly during Basic Tests, and it is possible to make a more exhaustive test during Advanced Tests (walking ones, walking zeroes, etc.).

For more information, please refer to the DiagTools manual.

Appendix A28

Hp Ultra 160 RAID Install and Recovery Guide

Specifications and Main Features

Frequently Asked Questions

User Manual