HP TX1 POS Solution 200 Maintenance and Service Guide

HP TX1 POS Solution 200

Maintenance and Service Guide

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: September 2015

Document Part Number: 839958-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your tablet.

Not all features are available in all editions of Windows 8. This tablet may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See for

http://www.microsoft.com details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this tablet, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the tablet, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Setting up the system .................................................................................................................................... 1

2 HP ElitePad 1000 G2 product description ......................................................................................................... 5

3 Tablet external component identication ........................................................................................................ 7

Finding your hardware and software information ................................................................................................ 7

Locating hardware ............................................................................................................................... 7

Locating software ................................................................................................................................ 7

Front ....................................................................................................................................................................... 8

Rear ........................................................................................................................................................................ 9

Top ........................................................................................................................................................................ 10

Bottom ................................................................................................................................................................. 11

Labels ................................................................................................................................................................... 11

4 Illustrated parts catalog .............................................................................................................................. 12

HP TX1 POS Solution 200 .................................................................................................................................... 12

Locating the serial number, product number, and model number ..................................................................... 13

Tablet major components .................................................................................................................................... 14

Miscellaneous tablet parts .................................................................................................................................. 16

Power components .............................................................................................................................................. 17

Sequential part number listing ........................................................................................................................... 18

5 Removal and replacement preliminary requirements ..................................................................................... 23

Tools required ...................................................................................................................................................... 23

Service considerations ......................................................................................................................................... 23

Plastic parts ....................................................................................................................................... 23

Cables and connectors ...................................................................................................................... 23

Grounding guidelines ........................................................................................................................................... 24

Electrostatic discharge damage ........................................................................................................ 24

Packaging and transporting guidelines .......................................................................... 25

Workstation guidelines ................................................................................ 25

6 Removal and replacement procedures – tablet ............................................................................................... 27

Display assembly ................................................................................................................................................. 27

NFC antenna ......................................................................................................................................................... 34

WWAN module ..................................................................................................................................................... 35

WLAN module ...................................................................................................................................................... 37

Microphones ........................................................................................................................................................ 39

Rear-facing webcam ............................................................................................................................................ 40

Power button board ............................................................................................................................................. 41

Volume button board ........................................................................................................................................... 43

Audio jack board .................................................................................................................................................. 46

Vibrator module ................................................................................................................................................... 47

Battery ................................................................................................................................................................. 48

System board ....................................................................................................................................................... 50

Forward-facing webcam ...................................................................................................................................... 54

Slot cover ............................................................................................................................................................. 55

Docking connector cable ..................................................................................................................................... 56

WLAN antenna ..................................................................................................................................................... 58

WWAN/GPS auxiliary antenna ............................................................................................................................. 60

Speakers .............................................................................................................................................................. 62

7 Using Setup Utility (BIOS) ............................................................................................................................. 64

Starting Computer Setup ..................................................................................................................................... 64

Updating the BIOS ................................................................................................................................................ 64

Determining the BIOS version ........................................................................................................... 64

Downloading a BIOS update .............................................................................................................. 65

8 Tablet specications .................................................................................................................................... 66

9 Backup and recovery .................................................................................................................................... 67

Backing up your information ............................................................................................................................... 67

Performing a system recovery ............................................................................................................................ 67

Using the Windows recovery tools .................................................................................................... 68

Using f11 recovery tools ................................................................................................................... 68

Changing the boot device order ........................................................................................................ 69

Using Windows Refresh or Windows Reset ...................................................................................... 69

10 Power cord set requirements ...................................................................................................................... 70

Requirements for all countries ............................................................................................................................ 70

Requirements for specic countries and regions ............................................................................................... 71

11 Recycling .................................................................................................................................................. 72

Index ............................................................................................................................................................. 73

1 Setting up the system

1. Set up the tablet. After charging the battery, press and hold the power button for up to 5 seconds until

the HP logo is displayed. Follow the on-screen instructions to select a language, a wireless network, and a Microsoft account. Note: If you do not have a Microsoft account, you can create one now. To view the set up video go to www.hp.com/go/pos.

NOTE: After setting up the tablet, you must power o the tablet before connecting the components.

2. (optional) Connect the HP ngerprint reader or HP MSR to the bracket (1) and (2). Then connect to the

right or left side of the stand, using the included screws (3). Connect a USB cable to the component (4), run the cable through the opening in the stand and through the cable clip and then connect the other end to the adapter. See (1) and (2) in step 3 below.

3. Connect the tablet to the stand and to the HP ElitePad Connectivity and Smart AC Adapter, as follows.

Route the adapter cable through the opening in the stand (1) and through the cable clip (2).

NOTE: To open the cable clip, gently squeeze it to unhinge the right side.

Connect the adapter cable to the port on the bottom of the tablet (3).

Insert the tablet into the stand (4), and tighten the thumb screw to secure the tablet in the stand (5).

2 Chapter 1 Setting up the system

4. Secure the cables. Close the cable clip (6) and press the cable into the relief notch on the bottom of the

stand (7).

5. (optional) Mount the connectivity hub to a countertop.

NOTE: Screws are not included.

6. Connect the power supply to the adapter.

7. Connect network cable and USB devices. Replace the port cover and turn on the tablet.

NOTE: The HP ElitePad Connectivity and Smart AC Adapter must have power to operate.

4 Chapter 1 Setting up the system

2 HP ElitePad 1000 G2 product description

Category Description

Product Name HP ElitePad 1000 G2

Processor Intel® Atom z3795 1.60-GHz processor (core burst up to 2.39-GHz), 1.60-GHz front-side bus (FSB),

2.0-MB L2 cache, up to 778-MHz graphics burst frequency, soldered to system board

Graphics Intel HD Graphics

Panel 10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit, active pen and MultiTouch capacitive

digitizer, chemically-strengthened glass with anti-smudge

Memory On-board 1067-MHz, LPDDR3, 4096-MB memory (soldered to system board); system supports a

4096-MB × 1 (4 pieces, 128 MB × 32 chips) conguration

Primary storage 128- or 64-GB embedded MultiMedia Card (eMMC), soldered to the system board

Optical drive No internal optical drive or USB-powered optical drive is supported

Audio and video 2 integrated stereo speakers, each 1.5 W

HD Audio

DTS+ sound

2 digital microphones

2 xed, integrated webcams (2.1-MP front-facing webcam; 8.0-MP rear-facing webcam with LED

ash)

Ethernet No Ethernet support

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Integrated WLAN antennas

Support for the Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter

Wireless (continued) Integrated wireless wide area network (WWAN) options by way of wireless module

Integrated world-wide/5-band WWAN antennas

Secured by subscriber identity module (SIM)

Support for the following WWAN formats:

●

HP hs3110 HSPA+ Mobile Broadband Module

●

HP lt4111 LTE/EV-DO/HSPA+ Gobi 4G Module

●

HP lt4112 LTE/HSPA+ Gobi 4G Module

●

HP lt4225 LTE/EV-DO Gobi 4G Module

●

HP lt4226 LTE/HSPA+ Gobi 4G Module

Support for no WWAN option

Integrated near eld communication (NFC) module and antennas

External media cards Flash Media slot (with push-push technology) supporting microHCSD cards up to 64-GB

Ports

●

Audio-in (mono microphone)/audio-out (stereo headphone) combo jack

Category Description

●

HP ElitePad 1000-proprietary docking connector

Sensors

Docking HP ElitePad-proprietary dock with 4 standard 2.0 USB ports, VGA port, HDMI-out port, audio in/out

Keyboard/pointing devices No integrated keyboard or TouchPad

Power requirements Support for an HP ElitePad-proprietary 10-W AC adapter (RC, V, 3-wire, wall-mount); connector on

Support for 2-cell, 30-Wh, 4.0-Ah, Li-ion battery

Security Support for trusted platform module (TPM; Inneon TPM is SLB9656VQ1.2FW4.32)

Operating system Preinstalled:

●

Accelerometer + eCompass

●

Ambient light sensor

●

Gyroscope

●

Haptics

jacks, and HP Smart AC adapter connector (40-W HP Smart AC adapter and power cord included)

Support for USB- or Bluetooth-connected external keyboard and mouse

AC Adapter connects to the tablet through the docking connector

●

Microsoft Windows 8.1 Professional 64-bit

6 Chapter 2 HP ElitePad 1000 G2 product description

3 Tablet external component identication

Finding your hardware and software information

Locating hardware

To nd out what hardware is installed on the tablet:

1. On the Start screen, type control panel, and then select Control Panel.

2. Select System and Security, and then in the System area, tap Device Manager. A list displays all the

devices installed on the tablet.

Locating software

To nd out what software is installed on the tablet:

▲

Swipe from the left until the arrow appears, and then tap the arrow in the lower-left corner of the screen.

– or –

Swipe up from the bottom to display the Apps screen.

Finding your hardware and software information 7

Front

Item Component Description

(1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate

with WWANs.

(2) Front webcam Records video and captures still photographs.

To use the webcam, tap the YouCam tile on the Start screen, or swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search box. In the search box, type c, and then tap CyberLink YouCam.

(3) WLAN antennas (2)* Send and receive wireless signals to communicate

with WLANs.

(4) Ambient light sensor The ambient light sensor automatically adjusts the

display brightness based on the lighting conditions in your environment.

(5) Webcam status light (front) On: The webcam is on.

(6) Near Field Communications (NFC) tapping area Allows you to touch an NFC-compatible device to this area to

wirelessly connect and communicate with the tablet and transfer data back and forth.

(7) Windows button Displays the Start screen.

*The antennas are not visible on the outside of the tablet. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides, tap the HP Support Assistant app on the Start screen, tap My computer, and then tap User guides.

8 Chapter 3 Tablet external component identication

Rear

Item Component Description

(1) Micro SD Card Reader/Micro SIM slot access

hole

(2) Memory card reader/Micro SIM slot Reads optional micro memory cards that store, manage,

(3) Rear webcam Records video, captures still photographs, and allows video

(4) Volume up button To increase speaker volume, press the top edge of

(5) Volume down button To decrease speaker volume, press the bottom edge of

(6) Regulatory information Displays regulatory information (select models only).

Allows you to insert the end of a paper clip to open the access door to insert or remove a micro SD card or micro SIM module.

share, or access information. and supports an optional wireless micro subscriber identity module (SIM) (select models only).

conferences and online chat by means of streaming video.

the button.

Rear 9

Top

Item Component Description

(1) Audio-out (headphone) jack/Audio-in

(microphone) jack

(2) Autorotate switch When the tablet is on, slide the autorotate switch to lock the

(3) Integrated microphones (2) Record sound.

(4) Power button

Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access the user guides, tap the HP Support Assistant app on the Start screen, tap My computer, and then tap User guides.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-in (microphone).

autorotate feature of the display. To unlock the autorotate feature, slide the switch again.

– or –

Swipe from the right edge of the touch screen to display the charms, tap Settings, tap the screen icon, and then tap the autorotate icon. To unlock the autorotate feature, tap the autorotate icon again.

●

When the tablet is o, press the button to turn on the tablet.

●

When the tablet is on, press the button briey to initiate Sleep.

●

When the tablet is in the Sleep state, press the button briey to exit Sleep.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the tablet has stopped responding and Windows shutdown procedures are ineective, press and hold the power button for at least 5 seconds to turn o the tablet.

Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search box. In the search box, type power, tap Power and sleep settings, and then select Power and sleep from the list of applications.

10 Chapter 3 Tablet external component identication

Bottom

Labels

The labels aixed to the tablet provide information you may need when you troubleshoot system problems or travel internationally with the tablet.

IMPORTANT: All labels described in this section are located on the back of the tablet.

●

Item Component Description

(1) Speakers (2) Produce sound.

(2) Product and regulatory information Displays product and regulatory information

(select models only).

(3) Docking connector Connects an AC adapter or an optional docking device.

Serial number and product number are located on the bottom edge of the tablet and/or aixed to the back of the tablet. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

●

Regulatory label(s)—Provide(s) regulatory information about the tablet. Regulatory markings for your country or region are located on the back of the tablet. For regulatory identication purposes, your product is assigned a Regulatory Model Number. The regulatory number should not be confused with the marketing name or product numbers. For more information, see the Quick Start guide included with your tablet.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Bottom 11

4 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

HP TX1 POS Solution 200

Item Component Spare part number

(1) HP ElitePad 1000 G2 (whole unit)

NOTE: Spared as a whole unit using an advanced exchange strategy.

For use in the United States 792095-001

For use in the Canada 792095-DB1

(2) Stand 779204-001

(3) HP ElitePad Connectivity and Smart AC Adapter 824990-001

* Cable clip, TX 1 200 stand (not illustrated) 781033-001

* Screw, TX 1 200 stand (not illustrated) 781032-001

12 Chapter 4 Illustrated parts catalog

Item Component Spare part number

* HP Magnetic Stripe Reader (not illustrated) K1K15AA

* HP Fingerprint Reader (not illustrated) QZ672AA

Locating the serial number, product number, and model number

When ordering parts or requesting information, provide the tablet serial number and model number provided on the service tag.

Item Description Function

(1) Warranty period This number describes the duration of the warranty

period for the tablet.

(2) Model description This is the alphanumeric identier used to locate

documents, drivers, and support for the tablet.

(3) Product name This is the product name aixed to the front of

the tablet.

(4) Serial number (s/n) This is an alphanumeric identier that is unique to each

product.

Locating the serial number, product number, and model number 13

Tablet major components

Item Component Spare part number

(1) Display assembly (10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit, active pen and

MultiTouch capacitive digitizer, chemically-strengthened glass with anti-smudge; includes display panel, display LVDS cable, TouchScreen cable, and display panel support rubber)

Display Cable Kit, includes: 747625-001

(2a) TouchScreen cable

14 Chapter 4 Illustrated parts catalog

747658-001

Item Component Spare part number

(2b) Display LVDS cable

(3) NFC antenna (includes double-sided adhesive) 747633-001

Button Kit, includes: 747634-001

(4a) Power button actuator

(4b) Volume button actuator

(4c) Autorotate switch actuator

(4d) Slot cover hardware (slot cover, retention bracket, spring bracket)

(4e) Docking connector bracket

Webcam/Microphone Kit, includes: 762828-001

(5a) Left microphone

(5b) Right microphone

(6a) Rear-facing webcam

(6b) Front-facing webcam

(7) Power button board (includes cable)

For use only on tablet models equipped with the Windows 8 Professional operating system 753976-601

For use only on tablet models equipped with the Windows 8 Standard operating system 753976-501

For use only on tablet models equipped with a non-Windows 8 operating system 753976-001

(8) Volume button board (includes bracket and cable) 759031-001

(9) WWAN module:

HP hs3110 HSPA+ Mobile Broadband Module 748599-005

HP lt4111 LTE/EV-DO/HSPA+ Gobi 4G Module 704030-005

HP lt4112 LTE/HSPA+ Gobi 4G Module 740011-005

HP lt4225 LTE/EV-DO Gobi 4G Module 736676-005

HP lt4226 LTE/HSPA+ Gobi 4G Module 736675-005

(10) 2-cell, 30-Wh, 4.0-Ah, Li-ion battery (includes battery cable and WWAN/GPS main

transceiver and antenna cable)

(11) System board equipped with an Intel Atom z3795 quad core 1.60-GHz processor (burst up to 2.39-GHz; 2.0-MB L2 cache),

and 4096-MB of system memory (includes processor, memory, and eMMC)

Equipped with 128-GB of eMMC primary storage 753741-001

Equipped with 64-GB of eMMC primary storage 753740-001

(12) Audio jack board (includes audio jack and cable) 747627-001

Antenna Kit, includes:

728558-005

(13) WWAN/GPS auxiliary antenna (includes auxiliary antenna cable and transceiver)

(14) WLAN antenna (includes WLAN main and auxiliary antenna cables and transceivers)

For use only in European countries and regions 767884-001

Tablet major components 15

Item Component Spare part number

For use only in Japan 767885-001

For use only in the United States 767883-001

(15) Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 723677-005

(16) Vibrator module (includes cable, double-sided adhesive, plastic cover) 747630-001

(17) Docking connector cable (includes cable and double-sided adhesive) 747631-001

(18) Speakers (include left and right speakers and cables) 747629-001

(19) Bottom case (includes the power button actuator and the slot cover and brackets) 747628-001

Miscellaneous tablet parts

Component Spare part number

HP ElitePad Service Tool (includes suction cup) 714222-001

HP ElitePad suction cup 714223-001

HP executive tablet pen 716117-001

Screw Kit for use only with the tablet 709461-001

16 Chapter 4 Illustrated parts catalog

Power components

Item Component Spare part number

(1) 10-W AC adapter for use only on the HP ElitePad 1000 G2 (RC, V, 3-wire, wall-mount) 686120-001

(2) Duck head power adapter:

For use in Argentina 755184-D01

For use in Australia 755184-011

For use in Brazil 755184-201

For use in Denmark 755184-081

For use in Europe 755184-021

For use in India 755184-D61

For use in Israel 755184-BB1

For use in Italy 755184-061

For use in the People's Republic of China 755184-371

For use in South Africa 755184-AR1

For use in Switzerland 755184-BG1

For use in the United Kingdom and Singapore 755184-031

For use in the United States 755184-001

(3) Power cord (3-pin, black, 1.83-m):

For use in Argentina 490371-D01

For use in Australia 490371-011

For use in Brazil 490371-202

For use in Europe 490371-021

For use in India 490371-D61

Power components 17

(continued)

Item Component Spare part number

For use in Israel 490371-BB1

For use in Italy 490371-061

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in the United Kingdom and Singapore 490371-031

Card Reader Cover Kit (not illustrated) 747632-001

HP Mobile Connect SIM (not illustrated) 714749-001

Screw Kit for use only on the HP ElitePad 1000 G2 (not illustrated) 753735-001

Tape Support Kit 762827-001

Sequential part number listing

Spare part number Description

490371-001 Power cord for use in North America (3-pin, black, 1.83-m)

490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)

490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)

490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

490371-061 Power cord for use in Italy (3-pin, black, 1.83-m)

490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)

490371-202 Power cord for use in Brazil (3-pin, black, 1.83-m)

490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)

490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)

490371-AB1 Power cord for use in South Korea (3-pin, black, 1.83-m)

490371-AD1 Power cord for use in Taiwan (3-pin, black, 1.83-m)

490371-AR1 Power cord for use in South Africa (3-pin, black, 1.83-m)

490371-BB1 Power cord for use in Israel (3-pin, black, 1.83-m)

490371-D01 Power cord for use in Argentina (3-pin, black, 1.83-m)

490371-D61 Power cord for use in India (3-pin, black, 1.83-m)

18 Chapter 4 Illustrated parts catalog

Spare part number Description

686120-001 10-W AC adapter (RC, V, 3-wire, wall-mount)

687946-001 2-cell, 21-Wh, 2.96-Ah, Li-ion battery for use only on the Retail Jacket

693717-001 40-W HP Smart AC adapter for use only with the docking station (RC, V, 3-wire)

695551-001 HDMI/VGA adapter cable

695552-001 USB adapter cable

695553-001 HP Smart AC adapter cable

695554-001 Card Reader adapter

695555-001 Ethernet adapter cable

695556-001 Serial adapter cable

704030-001 HP lt4111 LTE/EV-DO/HSPA+ Gobi 4G Module

708621-001 Docking station

708772-001 Rugged carrying case

709462-001 Slate jacket with battery slot (includes battery)

714222-001 HP ElitePad Service Tool (includes suction cup)

714223-001 HP ElitePad suction cup

714297-001 Slate jacket without battery slot

714749-001 HP Mobile Connect SIM

723677-005 Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter

724301-001 Jacket keyboard for use in the United States

724301-031 Jacket keyboard for use in the United Kingdom and Singapore

724301-041 Jacket keyboard for use in Germany

724301-051 Jacket keyboard for use in France

724301-061 Jacket keyboard for use in Italy

724301-071 Jacket keyboard for use in Spain

724301-081 Jacket keyboard for use in Denmark

724301-091 Jacket keyboard for use in Norway

724301-131 Jacket keyboard for use in Portugal

724301-141 Jacket keyboard for use in Turkey

724301-151 Jacket keyboard for use in Greece

724301-161 Jacket keyboard for use in Latin America

724301-171 Jacket keyboard for use in Saudi Arabia

724301-201 Jacket keyboard for use in Brazil

724301-211 Jacket keyboard for use in Hungary

724301-251 Jacket keyboard for use in Russia

Sequential part number listing 19

+ 56 hidden pages