HP toptools 5.6 User Manual
hp toptools 5.6 for OpenView NNM
User Guide
hp toptools for openview nnm user guide
Notice Page
Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages
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to change without notice.
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Microsoft®, Windows®, and Windows NT® are registered trademarks of Microsoft Corporation.
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Other brand and product names are registered trademarks or trademarks of their respective holders.
Hewlett-Packard Company 2002 All Rights Reserved.
Document Version 1.0
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Cupertino, CA 95014 U.S.A.
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Table of Contents
1 OVERVIEW ...............................................................................................................................................5
1.1 BEFORE YOU BEGIN...................................................................................................................................... 6
1.2 PLANNING .....................................................................................................................................................7
1.2.1 Managing hp Computing Products................................................................................................ 7
1.2.2 The nnm Environment....................................................................................................................7
1.3 REQUIREMENTS.............................................................................................................................................8
1.3.1 Supported hp toptools Configurations...........................................................................................8
1.3.2 Supported nnm Configurations......................................................................................................9
1.3.3 Supported hp Computing Products................................................................................................ 9
1.3.4 Supported Web Browsers and Configuration ..............................................................................10
1.3.5 Disk Space Usage ........................................................................................................................11
1.3.6 Memory Requirements .................................................................................................................11
1.3.7 Processor Requirements ..............................................................................................................11
1.3.8 Single System Installation............................................................................................................11
1.3.9 Evaluation and Registration ........................................................................................................12
1.3.10 Support and Contact information ................................................................................................ 12
2 INSTALLING THE HP TOPTOOLS SERVER BRIDGE COMPONENT .......................................13
2.1 PRE INSTALLATION RECOMMENDATIONS....................................................................................................13
2.2 PREPARING THE TOPTOOLS SERVER ............................................................................................................14
2.3 STEP-BY-STEP INSTRUCTIONS .....................................................................................................................14
2.4 VERIFYING A SUCCESSFUL INSTALLATION ..................................................................................................19
3 INSTALLING THE HP OPENVIEW NNM PLATFORM BRIDGE COMPONENT......................21
3.1 PREPARING THE HP OPENVIEW NNM SYSTEM ..............................................................................................21
3.2 SNMP WITH NETSERVERS & NNM-NT .........................................................................................................21
3.3 STEP-BY-STEP INSTRUCTIONS .....................................................................................................................22
3.3.1 Installation on hp openview nnm-ux or nnm-solaris ...................................................................22
3.3.2 Installation on hp openvie nnm-nt ...............................................................................................24
3.4 VERIFYING A SUCCESSFUL INSTALLATION ..................................................................................................27
4 INSTALLING HP WEB JETADMIN BRIDGE FOR OPENVIEW NNM-NT .................................29
4.1 HP WEB JETADMIN BRIDGE FOR OPENVIEW NNM-NTWINDOWS 2000 INSTALLATION PROCEDURE ...............29
4.1.1 Installation on hp openview nnm-nt.............................................................................................29
4.2 VERIFYING A SUCCESSFUL INSTALLATION HP WEB JETADMIN FOR OPEVIEW NNM-NT.................................32
4.3 USING HP WEB JETADMIN FOR OPENVIEW NNM-NT ......................................................................................32
4.3.1 Accessing Printer Properties.......................................................................................................32
4.4 PRINTER TRAP PROXY.................................................................................................................................34
5 USING HP TOPTOOLS FOR OPENVIEW NNM.............................................................................35
5.1 TOPTOOLS AUTHENTICATION AND OPENVIEW NNM .....................................................................................35
5.2 HP DEVICE DISCOVERY ...............................................................................................................................35
5.3 LAUNCHING TOPTOOLS FROM NNM .............................................................................................................35
5.4 FINDING HP DEVICES...................................................................................................................................35
5.5 HP DEVICE ACTIONS ...................................................................................................................................38
5.6 USING SNMP SECURITY.............................................................................................................................40
5.7 MANAGING HP KAYAKS .............................................................................................................................. 41
5.8 MANAGING HP VECTRAS .............................................................................................................................43
5.9 MANAGING HP VISUALIZE WORKSTATIONS .................................................................................................47
5.10 MANAGING HP OMNIBOOKS ........................................................................................................................47
5.11 MANAGING HP NETSERVERS........................................................................................................................49
5.11.1 Discovery and Events ..................................................................................................................49
5.11.2 Menu Actions ...............................................................................................................................50
5.11.3 hp netserver Subsystems ..............................................................................................................52
5.12 MANAGING THE HP TOPTOOLS REMOTE CONTROL CARD ............................................................................. 54
5.13 MANAGING HP LASERJET PRINTERS AND PLOTTERS....................................................................................55
5.13.1 hp printer Properties Page ..........................................................................................................56
5.14 MANAGING HP PROCURVE AND HP ADVANCESTACK NETWORKING PRODUCTS ...........................................59
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5.14.1 Set Traffic Data Collection to Manual Mode in Large Networks................................................ 62
5.14.2 SNMP and Event Management....................................................................................................63
6 TROUBLESHOOTING...........................................................................................................................65
6.1 OVERVIEW OF BRIDGE OPERATION .............................................................................................................65
6.1.1 Platform Bridge Processes ..........................................................................................................65
6.1.2 Server Bridge Process .................................................................................................................66
6.2 TROUBLESHOOTING STEPS ..........................................................................................................................66
6.3 VERIFYING TOPTOOLS INTEGRATED DEVICE MANAGER...............................................................................66
6.4 VERIFYING THE TOPTOOLS SERVER BRIDGE ................................................................................................66
6.5 VERIFYING THE PLATFORM BRIDGE ............................................................................................................66
6.6 USEFUL LOG FILES......................................................................................................................................67
6.6.1 Log Files for Multiple Users........................................................................................................67
6.6.2 Log File States .............................................................................................................................67
6.6.3 Log File Debug Levels................................................................................................................. 67
6.6.4 Setting Debug Levels ...................................................................................................................67
6.6.5 Log Files on the toptools server ..................................................................................................68
6.6.6 Log Files on the openview nnm server ........................................................................................69
6.7 TROUBLESHOOTING TIPS.............................................................................................................................70
7 UNINSTALLING THE BRIDGE...........................................................................................................73
7.1 UNINSTALLING THE SERVER BRIDGE COMPONENT .....................................................................................73
7.2 VERIFYING A SUCCESSFUL SERVER COMPONENT UNINSTALL ....................................................................74
7.3 UNINSTALLING THE PLATFORM BRIDGE COMPONENT ................................................................................74
7.3.1 Uninstalling on nnm-nt on Windows 2000 Systems ..................................................................... 74
7.3.2 Uninstalling on nnm-ux or nnm-Solaris Systems.........................................................................75
7.4 VERIFYING A SUCCESSFUL PLATFORM COMPONENT UNINSTALL ...............................................................76
7.5 UNINSTALLING HP WEB JETADMIN FOR OPENVIEW NNM..............................................................................76
7.5.1 Uninstalling hp web jetadmin for openview nnm-nt....................................................................76
7.5.2 Verifying a Successful Uninstall ..................................................................................................76
8 INSTALLED MIBS..................................................................................................................................77
9 TABLE 9. MIBS ADDED TO OPENVIEW NNM BY PLATFORM BRIDGE................................77
10 CREATING FILTERS FOR HP DEVICES..........................................................................................77
11 ENABLING TOPTOOLS IN NNM REMOTE AND WEB CONSOLE SESSIONS.........................80
12 RECOMMENDATIONS FOR MANAGING LARGE NETWORKS ................................................82
13 INDEX.......................................................................................................................................................84
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1 Overview
HP Toptools for OpenView NNM is one of several HP Toptools Enterprise Products that enable access to HP
computing product manageability directly from enterprise management solutions like HP OpenView Network Node
Manager. HP Toptools for OpenView NNM enhances native NNM applications with HP hardware support while
adding or 'bridging' HP Toptools management utilities into the NNM console.
HP Toptools is a collection of applications and agents that enable fault, configuration, performance, security, and
asset management of HP Netserver, Visualize, Kayak, Omnibook, Vectra, NetPC, HP-UX, Advancestack, Procurve,
PalmTop, Surestore, and LaserJet products. At the center of HP Toptools solutions is the toptools server, a webbased device management application which generates web pages to display information obtained from managed
devices, permitting monitoring and administration of HP hardware from anywhere on the network through the use of
a web browser.
Figure 1-1. The HP Toptools Device Manager consists of a Toptools Server and a browser-based console.
The toptools server includes integrated modules that may be obtained and deployed independently, such as
HP Toptools for Hubs and Switches, HP Toptools for Servers, and HP Web Jetadmin.
HP Toptools Enterprise Products is an accessory product. For more information on HP Toptools products, visit the
HP Toptools website at www.hp.com/toptools
For information on which toptools products are supported by HP Toptools for OpenView NNM, check the
"Requirements" section of this document.
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Using HP Toptools for OpenView NNM from the NNM console, you can:
• Automatically receive, view, and act on alerts from HP computing products.
• Identify and search for specific HP computing products through enhancements to NNM discovery and Find By
tools.
• 'Drill down' on individual HP devices through toptools pages to access configuration management.
• Launch toptools actions such as Lock System or Reboot against a device or NNM selection list.
• Use advanced toptools network management tools such as the Traffic Monitor and Automatic Management.
• Use NNM tools like the SNMP MIB Browser, Application Builder, Data Collector and Event Configuration to
target specific hardware attributes to monitor, browse, and configure.
1.1 Before You Begin
Before you install HP Toptools for OpenView NNM (also referred to as the 'bridge'), you should:
• Verify that your NNM environment is supported as specified in the "Requirements" section.
• Review the "Planning" section of this guide for deploying in complex environments.
• Deploy/enable management agents on HP devices (see “Supported HP Computing Products”).
• Enter SNMP community strings into NNM for HP SNMP-based devices (i.e. Procurve switches and
HP Netservers) that do not have the default SNMP community 'public'.
HP Toptools for OpenView NNM consists of 6 components:
• The toptools server application
• The HP OpenView NNM application
• Management agents on HP devices
• A web browser installed on the NNM console or Remote Console (supported with NNM-NT only)
• Integration software, referred to as the 'platform bridge' installed on the NNM server
• Integration software, referred to as the 'server bridge' installed on the toptools server
NNM-NT 6.x remote console sessions are supported directly by the platform bridge component.
Figure 1-2. Location of HP Toptools for OpenView NNM components
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The "Requirements" section will define requirements for each component and how to prepare the environment for
successful and supported operation of the bridge. For a description of how to use the bridge, refer to the "Using HP
Toptools for OpenView NNM" section. For a description of how the bridge works (how the components interact),
refer to the "Troubleshooting" section.
1.2 Planning
This version of HP Toptools for NNM has been developed to provide flexible solutions for different NNM
configurations and customer requirements, based on:
• The HP computing products to be managed
• The NNM environment
1.2.1 Managing hp Computing Products
HP Toptools for OpenView NNM is designed to manage a variety of HP computing products. If you wish to
manage other HP computing products (e.g. HP Netservers), you must install HP Toptools for OpenView NNM. In
this case, NNM will be configured to discover and receive events from all supported HP device types, and will link
to a toptools server.
Figure 1-3. Typical HP Toptools for OpenView NNM configuration
1.2.2 The nnm Environment
When preparing to install the platform bridge (integration software that is installed on NNM), you need to
determine:
• NNM Version. This User Guide covers three distinct versions of HP Toptools for OpenView NNM - for
Windows NT, HP-UX and Solaris. The OS version (e.g. Windows NT) of HP Toptools for OpenView NNM
needs to correspond to the version of NNM you wish to use with the integration software. Refer to the
"Requirements" section for supported configurations.
• Remote Consoles HP Toptools for OpenView NNM-NT supports remote console sessions, but the platform
bridge must be installed on each remote console to enable support.
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Figure 1-4. HP Toptools for OpenView NNM in a distributed NNM environment
• Distributed NNM HP Toptools for OpenView NNM is designed to link a single NNM server to a single toptools
server, but users may take advantage of the web-based design of HP Toptools to enable links to multiple
toptools servers from a single NNM map.
1.3 Requirements
Prior to installing the server and platform bridge components, supported versions of HP Toptools, HP OpenView
Network Node Manager and a web browser must be installed and verified operational.
1.3.1 Supported hp toptools Configurations
HP Toptools 5.6 for OpenView NNM supports HP Toptools 5.6 (Build A.05.6 1) and can be obtained online from
the HP Toptools website. It is also included on the HP Toptools 5.6 CD set which can be obtained online from the
HP Toptools website, or through an HP-authorized reseller.
NOTE: This is the version of HP Toptools that will operate with HP Toptools 5.6 for OpenView NNM.
Previous releases are NOT supported. Refer to our web site www.hp.com/toptools for additional
information.
Documentation describing HP Toptools installation is included on the HP Toptools CD set in the readme file located
at the root of the CD-ROM, as well as in the HP Toptools User's Guide (/Manuals/Users_Manual.pdf)).
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The installation of HP Toptools permits the selection of management components installed. Any combination of the
four components (“desktops”, “servers”, “printers” or “hubs and switches”) is supported for operation with this
bridge. In addition, “Advanced Configuration” should be selected at the end of the installation and discovery
categories (IPX, WMI, etc) enabled as appropriate*. Discovery should NOT be scheduled. Note that you may be
prompted to overwrite existing files during the installation. You MUST choose to overwrite existing files or the
installation will fail.
*Unless you intend to use HP Toptools for Hubs and Switches management features, do not enable 'Topology'
discovery.
1.3.2 Supported nnm Configurations
The following versions of NNM are supported by HP Toptools for OpenView NNM:
HP OpenView NNM 6.20, or 6.1 for NT4.X/Windows 2000, HP-UX 10.20 and 11.0, and Sun Solaris 2.6
•
including full support for NNM-NT remote consoles and limited support for web consoles.
• Operating Systems are supported with the following patches:
Windows NT 4.0 HP-UX 11.0 HP-UX 10.20 Sun Solaris 2.6
Service Pack 4 and above
PHCO_14775 (Japanese)*
PHCO_17317
PHCO_19666
PHCO_22453
PHCO_22923
PHKL_18543
PHKL_23002
PHSS_17535
PHSS_21982
PHSS_22341
PHSS_22946
PHSS_18891 PSOV_02435
PHSS_19465 PSOV_02493
PHSS_20129 PSOV_02535
PHSS_20255 PSOV_02563
PHSS_20623 PSOV_02603
* Only required for support of Japanese U.I.
Refer to the HP Network Node Manager web site for the latest NNM and Operating System patches
(support.openview.hp.com).
1.3.3 Supported hp Computing Products
The following HP computing products are supported by HP Toptools for OpenView NNM:
• HP Netservers and Toptools Remote Control cards
• HP IA-64 servers
• HP Blade GSP cards
• HP Visualize workstations
• HP Kayak workstations
• HP Vectra desktops
• HP Omnibook notebooks
• HP Advancestack and Procurve networking products
• HP Blade switches
• HP NetVectra clients
HP Toptools Remote Control card, Advancestack, and Procurve devices support firmware agent software. Firmware
may be updated using HP Toptools. HP Netserver, Visualize, Kayak, Vectra, and Omnibook products support HP
Toptools agents that are loaded into the Operating System. All agents and firmware are provided with purchased
products and may also be downloaded from the HP website. Upgrading agents and firmware to current versions is
highly recommended.
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1.3.4 Supported Web Browsers and Configuration
The toptools console is accessed using a web browser. Access configuration on the toptools server is done
automatically by the Installation wizard. A web browser must be installed on each NNM console on which you
intend to install the bridge. Microsoft Internet Explorer v.5.0 is included on the HP Toptools 5.6 CD. To access the
toptools server you must:
• Use a supported web browser application and version.
• Be authenticated with HP Toptools (the web server application).
Make sure that the platform user is a member of the toptools admin group on the toptools server. Use the NT User
Manager on the toptools server to add authorized users to the admin group on the toptools server. Only members of
this group or administrators of the toptools server can access toptools. You can then access toptools from any
system using the browser versions in the table below:
Platform System Browsers
Windows 2000, NT, or XP
HP-UX 10.20 Netscape 4.51 (use the Sun fonts)
HP-UX 11.0 Netscape 4.73 (use the Sun fonts)
Sun Solaris 2.6 Netscape 4.51, IE 5.0
During installation the Directory Security for the web server (IIS or PWS) on the following virtual directories will
be set to Basic Authentication on the toptools server:
Installed Components Virtual Directories to set “Basic Authentication”
Device Manager Hptt, Viewer
Device Manger + Desktops or Netservers or Windows
Based Terminals
Hubs & Switches HpttTopology, Scripts
If you set up NTFS on the toptools server and set your IIS to BASIC security, you will be challenged for your
username and password (domain\username for Netscape).
On NNM-UX systems, you should set the browser fonts to be the Sun fonts rather than the HP fonts. Set the
environment variables as follows:
export MOZILLA_HOME=/opt/netscape/4.7 # the netscape directory
export PATH =$MOZILLA_HOME:$PATH
export MOZILLA_JAVA_FONT_PROPERTY_PATH=$MOZILLA_HOME/java/classes/sun
In all cases of using Netscape, the “afc11.zip” file must be present in the java\classes directory. toptools will sense
the presence or absence of this file the first time you connect to it via Netscape and walk you through installation of
this file. Do not unzip it. Make sure the Netscape program is included in your PATH setting.
IE 4.01 SP2 (JVM 2436)
IE 5.0 (JVM 3167)
IE 5.5
IE 6.0
Netscape 4.61
Netscape 4.72
Netscape 4.61 (use the Sun fonts)
Netscape 4.75 (use the Sun fonts)
Hptt, Viewer
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Browser Settings
To configure the browser on your management platform:
1. Set your browser to exclude using a proxy to access your toptools server. This can be done for your entire
domain or just for the server depending on your network requirements.
IE 401.SP2: Internet Options => Connections => Advanced => Exceptions
IE 5.0: Tools => Internet Options => Connections => LAN Settings => Advanced
Netscape: Edit => Preferences => Advanced => Proxies => Manual => View
2. On IE, check Bypass proxy server for local addresses as well as entering the domain in the Exceptions list on
the Advanced configuration page.
3. The URL to the management server should include your domain:
http://TTManagmentServerName.company.com/hptt
4. Always accept cookies and always refresh new page.
It is also helpful to set your browser to check for newer versions of stored pages on every visit to the page.
To verify correct operation of browser connection to the toptools server, perform the following test:
1. Launch toptools from your browser (the URL to the toptools server should include your domain (e.g.,
2. The product will start up. If you set up NTFS on the management server, and set your IIS to BASIC security
http://machine.company.com/hptt).
(required for using Netscape), you will be challenged for your username and password (domain\username for
Netscape).
1.3.5 Disk Space Usage
The platform bridge uses approximately 5 MB on the NNM system and the server bridge uses 1 MB on the toptools
system. (6 MB for single system installation.)
1.3.6 Memory Requirements
HP Toptools for OpenView NNM uses approximately 4 MB of memory in background processes on the NNM
system, and approximately 2 MB of memory on the toptools server. If both NNM-NT/WINDOWS 2000 and
toptools are installed on the same system along with the bridge, the system should have a minimum of 256 MB. If
you are managing a large number of devices (>4000) you should have a minimum of 320 MB (see section 11).
1.3.7 Processor Requirements
The requirements for the bridge are the same as the requirements for NNM and toptools. If both NNMNT/WINDOWS 2000 and toptools are installed on the same system, a minimum of a 300 MHz Pentium is suggested
for adequate performance. For additional requirements for managing large networks refer to section 11.
1.3.8 Single System Installation
The toptools server may be installed on the same system as the NNM-NT/Windows 2000 server (HP Toptools is not
supported on HP-UX or Sun Solaris); however, it is important that such a system have memory and disk space
adequate for both programs. A minimum of 256 MB of memory is required for such a system, with higher amounts
recommended. Beyond the disk space requirements of NNM and toptools, an additional 10 MB of disk space is
required for HP Toptools for OpenView NNM.
Note that the toptools action items "Device View", "SNMP Trap Configuration" and “Update firmware” for hubs
are only available when the toptools server is installed on the same system as HP OpenView NNM-NT. Because of
performance and configuration complexity, it is strongly recommended that you not install HP Toptools and NNMNT/WINDOWS 2000 on the same system unless you require single system operation.
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1.3.9 Evaluation and Registration
The HP Toptools Enterprise Products CD provides a 60-day, full featured evaluation of each HP Toptools Enterprise
Product that expires unless a free license key is obtained by registration. To enable evaluation, follow the installation
instructions as described below.
Registration: To obtain a free license key for HP Toptools for OpenView NNM, go to the HP Toptools website
(www.hp.com/toptools/entsols
) and click on “registration key”.
Fill in the registration form. Be sure to enter a valid email address as this is where your license file will be sent.
For NNM-NT/Windows 2000 you must provide the IP address of the NNM server (remote console support
•
is included).
• For NNM-UX or NNM-Solaris systems you must provide the IP address of the toptools server.
You will need to register to receive your key even if you obtain your CD through an HP-authorized reseller. When
you register to receive your license key, you will be emailed a new license.dat file.
License Installation:
• For NNM-NT/WINDOWS 2000 - copy the license file to <drive>:\<NNM-NT/WINDOWS 2000 home
directory>\bin\license.dat on the NNM-NT/WINDOWS 2000 system.
• For NNM-UX or NNM-Solaris - copy the license file to <drive>:\TTBridge on the toptools server system.
Activation:
Activate and verify the new license by stopping and then restarting NNM. You should be able to access toptools
features for HP devices.
1.3.10 Support and Contact information
Both pre- and post-sales support for HP Toptools for OpenView NNM is provided free-of-charge and may be
obtained from the HP Customer Care Centers: http://www.hp.com/cposupport/mail_support.html. Also refer to the
HP Toptools web site www.hp.com/toptools for updates and information on and future releases.
Training modules describing toptools as well as bridge installation and operation are provided on the toptools web
site (www.hp.com/toptools/techsupport/support.html).
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2 Installing the hp toptools Server Bridge Component
The CD contains a directory called \Enterprise. As described in "Before You Begin", there are two 'sides' of the
bridge. The server bridge component installs on the toptools server. The platform bridge component installs on the
NNM server. For information on enabling support on remote consoles, refer to Section 10 of this manual and the
Network Node Manager documentation.
The welcome file on the Enterprise Solutions CD describes the CD's content. Each of the HP Toptools Enterprise
Products is contained is a separate directory. Products for HP OpenView Network Node Manager are contained in
the following directories:
Ttwja4nnmnt
Tt4nnmsol Contains software for HP Toptools for OpenView NNM-Solaris
Tt4nnmux Contains software for HP Toptools for OpenView NNM-UX
For tt4wjannmnt, a single Setup.exe is used to install both the platform and the server bridge components.
2.1 Pre Installation Recommendations
The toptools server must have its discovery database cleared BEFORE the installation of the Toptools Server Bridge
component. The installation modifies the discovery criteria so that it no longer automatically runs. To start fresh,
the discovery database should be cleared. This can be done using the following steps:
1. Select from the Windows NT menu Start->Programs->HP Toptools->Clean Database to launch the
following screen:
Contains software for HP Toptools for OpenView NNM-NT/WINDOWS 2000
and Web Jetadmin
2. Select "Alerts", "Clean Performance Database", “Discovered Devices (MEDS)”, "Revision Management
Database", and "Maps" and press the OK button to completely clear the database.
These steps are required for the discovery database of OpenView to populate the toptools server database.
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2.2 Preparing the toptools Server
The toptools server must be installed and accessible to the system running HP OpenView NNM. Refer to Section 1
for instructions for configuring toptools and browsers.
Using the browser, invoke the URL http://<Toptools_Server>/hptt where <Toptools_Server> is the fully-qualified
DNS hostname or IP address of the system running the toptools server application. If you are unable to access the
toptools server, consult the toptools manuals directory to troubleshoot the problem.
You may be prompted for a login. Only members of one of the three toptools user groups “toptools”, “toptools
operator”, or “toptools admin” are authenticated to access the toptools server.
To simplify logins from the OpenView NNM server, use the Windows NT
User Manager to add OpenView NNM users to the the appropriate toptools
group(s) on the toptools server. Otherwise, each browser launch will be
accompanied by an authentication prompt.
2.3 Step-by-Step Instructions
On the toptools server, run the Setup.exe file located on the CD at
\Enterprises\ttwja4nnmnt for NT systems and \Enterprises\tt4nnmux or tt4nmsol for HPUX or Solaris systems.
WARNING:
Discovery is turned off by
this installation. Proper
operation of both Toptools
and the bridge require that it
NOT be turned on again.
When you execute the file the Setup wizard will check your system to see which applications (NNM, toptools) are
present. During the installation process the wizard will display its status.
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Figure 2-1. Opening screen of installation program for Toptools for NNM bridge components.
After a few moments, the wizard will display the installation options available to you depending on the software that
it found on your system. In the example shown in Figure 2-2 only HP Toptools was found. You can then select the
desired component to be installed (Server Bridge).
Figure 2-2. Server Bridge component selection.
A dialog will be displayed showing that the Wizard is ready to install the selected component.
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You will then be asked to accept a license agreement for the Server bridge.
The wizard then asks for the directory where the server bridge is to be installed (Figure 2-3).
Figure 2-3. The Toptools Server Bridge uses a default install directory of c:\TTBridge.
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At this point, setup displays the port number on which it intends to service requests. The default is 5041. If for
some reason, this TCP port is not available on your system, select an available port, and specify it here. A list of
reserved TCP ports is available in the \winnt\system32\drivers\etc\services file. Note that these are not necessarily
used, but that they are specified for use by certain applications. You can see a list of actively used ports by using
‘netstat –p tcp’. Regardless of which free TCP port you select, make a note of it, as you will need to indicate that
port in the second part of this installation.
Figure 2-4. TCP port 5041 is the default used by Toptools for OpenView NNM.
You will then be asked to enter the community string and IP address of the NNM system.
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Clicking on Finish will cause the Server bridge components to be installed. A final dialog will be displayed
indicating that the installation is complete.
Once you complete this installation, you should reboot your system.
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2.4 Verifying a Successful Installation
There are two simple ways of verifying that the installation of this side of the bridge was successful. First,
after the system has rebooted, a new process should be listed in the task manager: HPTTsrvbrg.exe as shown below:
Figure 2-5. The Toptools Server Bridge component uses a background process called "HPTTSrvbrg.exe".
Second, this process should be listed as one of the toptools services managed by the RVIEWSCM.EXE manager, a
toptools server process called the Service Control Manager. You can verify this by launching the standalone version
of toptools from the toptools server. (As indicated by an icon on the workspace of the system running the toptools
server, or by launching IE with the URL http://<Toptools
by the browser, select Settings->Toptools Services and verify the status of the Toptools Server Bridge as shown in
Figure 2-6.
_Server_IP address>/hptt.) From the main screen shown
Figure 2-6. The Toptools Services window displays the status of the Toptools Server Bridge.
The Toptools Server Bridge background task should be “Active” and the current activity should be “Bridge running
normally”.
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3 Installing the hp openview nnm Platform Bridge Component
3.1 Preparing the hp openview nnm System
In addition to having a properly installed and functioning HP OpenView NNM version 6.1 or 6.2 system, the HP
Toptools for OpenView NNM platform bridge component requires the installation of a qualified browser (see
section 1.2). In addition, the HP Toptools Server Bridge component must already be installed so that the platform
bridge component can link to it.
Pre-Installation Checklist:
HP OpenView NNM Version 6.1 or 6.2 is installed and functioning properly.
A qualified browser is installed and configured such that it is able to bring up the toptools
console.
The HP Toptools Server Bridge component of HP Toptools for OpenView NNM has been
successfully installed, is running, and is reachable over the network. (Try “telnet <hostname>
5041” and see if you can connect without a warning.)
All 4 SNMP services should be started. From the Control Panel, run the Services applet and
verify that “SNMP”, “SNMP EMANATE Adapter for NT”, “SNMP EMANATE Master Agent” and
“SNMP Trap Service” are all started and set on “Automatic” startup.
HP OpenView NNM services should be started. This can be done from the Windows menu.
Start->Programs->HP OpenView->NNM Services – Start
or by executing ovstart. To check the status of the services from the Windows menu, select
Start->Programs->HP OpenView->NNM Status
HINT:
The Toptools console
can be displayed from
the browser using the
URL:
http://<ttserver>/hptt
where <ttserver> is
the IP address or
DNS name of the
Toptools Server.
3.2 SNMP with netservers & nnm-nt
If Netserver Agents and NNM-NT/WINDOWS 2000 are installed on the same system the NNM-NT/WINDOWS
2000 SNMP EMANATE agents take precedence over the normal SNMP agent and settings. If you want the
Netserver to send traps to a management console you must perform the following:
1. Modify SNMP read/write community strings on a Netserver with NNM-NT. The community string is
usually set in the SNMP Properties field on the Netserver. When you install NNM-NT/Windows 2000, the
NNM-NT/WINDOWS 2000 EMANATE SNMP agent overrides and intercepts the normal SNMP
communication.
To set the SNMP read and write community strings, you must manually modify the snmpd.conf file
(usually located in C:\Openview\conf\SNMPAgent\ ) using an ASCII editor such as notepad. When
NNM-NT/WINDOWS 2000 processes start, this file is read and its entries are used to update the SNMP
configuration options in snmp.cnf.
get-community-name: public
set-community-name: <enter community name>
contact: <contact’s name/location/number>
location: <enter location of agent>
max-trap-dest: <enter max no. of trap-dest entries to be maintained.>
trap-dest: <enter trap destination>
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2.
Verify that the NNM-NT/WINDOWS 2000 EMANATE agent works correctly when an SNMP put is
received from another management console (i.e. registering your trap address).
If an SNMP put (set Trap Destination) is sent to a Netserver with NNM-NT, it should register the IP
address of the console that sent it in the trap destination table. Then, when a Netserver event occurs that
triggers a trap, the SNMP EMANATE agent should send a trap to that console.
If you discovered the Netserver node, the console address should be registered in the regular SNMP trap
destination table.
Test NNM-NT/WINDOWS 2000 SNMP EMANATE agent:
1.
Make sure trap destination is set in SNMP trap tables.
2.
Cause a trap by using storage capacity, volume switches and change the alert for a low volume.
3.
Make sure the alert shows up in the local Netservers event log.
4.
Make sure the alert was sent to and received by the destination console.
3.3 Step-by-Step Instructions
Before installing the platform bridge component, it is necessary to install the server bridge component as detailed in
the previous section.
To install the platform bridge, select the appropriate \Enterprises product subdirectory (Tt4wjannmnt, Tt4nnmsol, or
Tt4nnmux) on the CD.
3.3.1 Installation on hp openview nnm-ux or nnm-solaris
For HP-UX or Solaris systems, go to the \Enterprises\tt4nnmux\Platformbrdg or
\Enterprises\tt4nnmsol\Platformbrdg subdirectory and copy the nnmuxbrg.tar.Z or nnmsolbrg.tar.Z file to a
temporary directory (i.e. /tmp/nnmuxbrdg).
Uncompress and then untar the file. Execute the resulting "install" script. A sample of the dialog for an HP-UX or
Solaris system is shown in Figure 3-1.
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# ./install
HP Openview Network Node Manager Version 6.20 installed
********************************************************************
Welcome to HP TopTools 5.6 for Openview NNM-UX (A.05.05.00)(Local) Installation.
You are about to install the HP TopTools 5.6 for
OpenView NNM-UX (A.05.05.00) (Local).
Make sure all NNM consoles, including the manager console
and the remote consoles are closed before beginning the
installation.
Warning!
********
Performing the installation without closing all the
OpenView consoles including the remote consoles will result in
malfunction of NNM.
Please enter the TopTools Server address[IP]:15.27.244.37
Please enter the Server port:5032
This installation will execute ovstop, ok to continue?(Y/N):y
WARNING: DO NOT use the kill command or Control-C to get out of this
installation.
If you want to closely track the progress of the installation,
open another terminal window and type the command:
tail -f /tmp/hpttBrdgInstall.log
Notes and warnings will be written to this log as well as
indications of the installation's progress.
This installation will take at least 15-30 minutes to complete. Please wait....
<mibs are loaded here>
.
.
.
<HP device types registered here>
.
.
.
Mibs are loaded successfully
*******************************************************************
* Your installation was successful. *
* *
* Review the notes and warnings from this installation *
* that are recorded in the log file(/tmp/hpttBrdgInstall.log) *
* *
* Please make sure that hpttBrdgDisc finishes discovering *
* all HP devices, then bring up ovw. *
*******************************************************************
Figure 3-1. HP UX or Solaris Installation Script.
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3.3.2 Installation on hp openvie nnm-nt
On the NNM system, run the Setup.exe file located on the CD at \Enterprises\Ttwja4nnmnt for NT systems.
When you execute the file the Setup wizard will check your system to see which applications (NNM, toptools) are
present. During the installation process the wizard will display its status.
Figure 3-2. Installing the platform bridge component.
When you click Next, a dialog will be displayed to allow you to select the Platform bridge and/or the Web Jetadmin
bridge components. In the following example only the Platform bridge will be selected for installation. (Refer to
section 5 for instructions for installing Web Jetadmin.)
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When you click Next a dialog will be displayed letting you know that user input will be required during the install
process.
A license agreement screen will be displayed next.
After accepting the license agreement, you will be asked to enter
the address and port number for the toptools server.
Note that SNMP services must be started in order to install the platform bridge component.
At this point, the installation program prompts you to enter the IP address of the system running the toptools server
and bridge, along with the TCP port number used by the bridge. The default port is 5041.
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Figure 3-3. The TCP port number must be the same port number entered for the Server Bridge.
After entering the toptools server information, the installation program continues installing and displays windows
showing the progress of the installation.
MIBs for HP Netservers, HP hubs, and HP switches will be compiled. This takes approximately 10 minutes. Some
warnings may be displayed in the HP OpenView console if the MIBs have previously been installed. (These
warnings may indicate that the “–replace” option would force installation of the MIBs. If these MIBs are already
installed, the appropriate behavior for the installation is to NOT reinstall them, so the messages can be ignored.)
Figure 3-4. SNMP MIBs for HP devices will be compiled into NNM during the installation.
By installing these MIBs, the HP OpenView NNM MIB browser can now permit you to closely examine and modify
SNMP variables for HP devices. A list of MIBs installed is given at the end of this manual.
When the installation completes, the NNM Console output will be displayed, showing you the status of the NNM
integration. The console will display information about each step of the installation. When this console display
indicates that the integration is complete, close the console output window.
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