Notebook Essentials
For more information about HP products and services, see the HP Web site at
http://www.hp.com.
© Copyright 2010 Hewlett-Packard Development Company, L.P.
Windows and Windows Vista are U.S. registered trademarks of Microsoft Corporation.
The information contained herein is subject to change without notice. The only
warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. HP shall not be liable for technical or editorial
errors or omissions contained herein.
Part number: 582228-001
User Guides
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we provide user guides and learning centers on your computer hard drive in Help and
Support. Additional support and updates to the user guides are available on the Web.
Windows Users
Looking for more user guides? They are on your computer. Click: Start > Help
and Support > User Guides
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Looking for more user guides? You can find them on the
came with your computer.
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User Guides
disc that
End User License Agreement (EULA)
BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING ANY
SOFTWARE PRODUCT PRE-INSTALLED ON THIS PC, YOU AGREE TO BE BOUND
BY THE TERMS OF THE HP EULA. IF YOU DO NOT ACCEPT THESE LICENSE
TERMS, YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT
(HARDWARE AND SOFTWARE) WITHIN 14 DAYS FOR A REFUND SUBJECT TO
THE REFUND POLICY OF YOUR PLACE OF PURCHASE. For any further information
or for requesting a full refund of the PC, please contact your local point of sale (the seller).
Contacting Customer Support
If the information provided in your User Guide or Learning Center does not address your
questions, you can contact HP Customer Support at:
www.hp.com/go/contactHP
Here you can:
■ Chat online with an HP technician.
When technical support chat is not available in a particular language, it is
✎
available in English.
■ E-mail HP Customer Support.
■ Find HP Customer Support worldwide telephone numbers.
■ Locate an HP service center.
Serial Number Label Information
The serial number label, located on the bottom of the computer, provides important
information that you may need when contacting technical support.
1
Product name 4 Warranty period
2 Serial number 5 Model description (select models)
3 Product number
Warranty Information
You may find the expressly provided HP Limited Warranty applicable to your product in the
start menu on your PC and/or in the CD/DVD provided in the box. Some countries/regions
may provide a printed HP Limited Warranty in the box. In countries/regions where the
warranty is not provided in printed format, you may request a printed copy from
www.hp.com/go/orderdocuments or write to:
North America:
Hewlett Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA
Europe, Middle East, Africa:
Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
Asia Pacific:
Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
Please include your product number, warranty period (found on your serial number label),
name and postal address.
Contents
Chapter 1: Getting started
Creating recovery discs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Updating your antivirus software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Getting to know the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Locating the electronic manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Finding more information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Chapter 2: What’s new?
Display rotating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Using the rotate button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Identifying TouchPad components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Turning the TouchPad on and off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Navigating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Selecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using TouchPad gestures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Touch screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using touch screen gestures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Setting touch screen preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Digitizer pen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Identifying the pen components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Holding the pen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Storing the pen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Sharing optical drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter 3: Networking
Choosing the type of Internet access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using an ISP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting to an existing wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Setting up a wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Step 1: Purchase high-speed Internet service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Step 2: Purchase and install a wireless router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Step 3: Configure the computer to connect to the wireless network . . . . . . . . . . . . 20
Connecting to a wired network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 4: Keeping the computer safe
Protecting the computer from viruses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Protecting your system files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Protecting your privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Protecting the computer from power surges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Turning off the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the computer safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Notebook Essentials iii
Contents
Chapter 5: Using software
Identifying installed software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using HP TouchSmart software or HP MediaSmart software . . . . . . . . . . . . . . . . . . . . . 26
Installing software from an optical disc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Creating or burning a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Updating the software installed on the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Chapter 6: Backup and recovery
Creating recovery discs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
When to back up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Backup suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using system restore points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Performing a recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Recovering using the recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Recovering using the partition on the hard drive (select models only) . . . . . . . . . . 32
Chapter 7: Routine care
Cleaning the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Cleaning the TouchPad and keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Traveling and shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Appendix A: Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
The computer is unable to start up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
The TouchPad is behaving erratically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
The computer screen is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Software is functioning abnormally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
The computer is on but is not responding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
The computer is unusually warm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
An external device is not working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
The wireless network connection is not working . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Appendix B: Specifications
Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Input power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Index
iv Notebook Essentials
Chapter 1: Getting started
After you set up and register the computer, it is important to take the next steps in this guide
before you begin using the computer. These steps include setting up your wired and wireless
networking features. You will also find practical information to help you protect and
maintain the computer. First, read this chapter completely, because it explains what to do and
where to find additional information. Then, read specific chapters for additional information.
For help in identifying specific components of the computer, refer to the user guide, which is
located in Help and Support. Click Start, click Help and Support, and then click User
Guides.
Creating recovery discs
After you set up your computer, one of the first and most important steps to take is to create
a set of recovery discs of the full factory image. The recovery discs are essential in case of
system instability or failure, when they are used to recover the operating system and software
to factory settings. For instructions, refer to Chapter 6, “Backup and recovery.”
Connecting to the Internet
After creating the recovery discs, set up your wired or wireless network so that you can
send and receive e-mail and connect to the Internet. For more information, refer to
Chapter 3, “Networking.”
Updating your antivirus software
After you have connected to the Internet, be sure to update your antivirus software. The
software is preinstalled on the computer and includes a limited subscription for free updates.
Antivirus software helps protect your computer from damage caused by viruses. For more
information, refer to Chapter 4, “Keeping the computer safe.”
Notebook Essentials 1
Chapter 1: Getting started
Getting to know the computer
When you have completed the preceding steps, familiarize yourself with the features of the
computer and set up any additional components, such as optional external audio devices.
Be sure to review the user guides located in Help and Support on the computer. They provide
detailed information about using the computer. For instructions on accessing the user guides,
refer to the “Finding information” section later in this chapter.
The following list highlights the entertainment features of the computer and explains where
to get additional information for each feature.
■
Multimedia software—The computer comes with preinstalled multimedia software,
including HP MediaSmart, which turns the computer into a mobile entertainment center.
For details, refer to Chapter 5, “Using software.”
■
Audio —The computer includes integrated speakers. For more information on using the
integrated speakers and setting up optional external audio devices, refer to the user guide
in Help and Support.
■
Video—You can connect an optional display device or an HDMI (High Definition
Multimedia Interface) device to the computer. You can also use an optional external
optical drive to watch a high-definition movie. For more information about the video
features, refer to the user guide in Help and Support.
On select models, when watching movies, you must use MediaSmart software.
✎
■
Web cam —Adjustable, with low-light image technology and built-in microphones, the
webcam is a perfect companion to your instant messaging program. For more
information on the webcam, refer to the user guide in Help and Support.
2 Notebook Essentials
Finding information
User Guides
Help and Support
Locating the electronic manuals
For detailed information about the features and components of the computer, such as power
management, drives, memory, security, and other features, click Start, click Help and
Support, and then click User Guides. You do not need to connect to the Internet to access
the user guides in Help and Support.
The desktop of your computer may look slightly different from the illustration in this
✎
section.
Chapter 1: Getting started
Notebook Essentials 3
Chapter 1: Getting started
Finding more information
In addition to the user guides, Help and Support also provides information about the
operating system, drivers, troubleshooting tools, and accessing technical support. To access
Help and Support, click Start, and then click Help and Support. For country- or regionspecific support, go to http://www.hp.com/support, select your country or region, and follow
the on-screen instructions.
WARNING: To reduce the risk of serious injury, read the Safety & Comfort Guide. It
Å
describes proper workstation setup and proper posture, health, and work habits for
computer users. The Safety & Comfort Guide also provides important electrical and
mechanical safety information. To access this document, click Start, click Help and
Support, and then click User Guides. The Safety & Comfort Guide is also available on
the Web at
For more safety and regulatory information, and for battery disposal information, refer to the
Regulatory, Safety and Environmental Notices. To access the notices, click Start, click Help
and Support, and then click User Guides.
http://www.hp.com/ergo
.
4 Notebook Essentials
Display rotating
To rotate the display and use the computer in slate mode:
1. Open the display.
2. Rotate the display 180 degrees either clockwise or counterclockwise.
CAUTION: To reduce the risk of damage to your computer, do not force
Ä
the display past 180 degrees.
Chapter 2: What’s new?
3. Lower the display over the keyboard.
CAUTION: To reduce the risk of damage to your computer, do not
Ä
transport the computer while it is in slate mode.
Notebook Essentials 5
Chapter 2: What’s new?
Using the rotate button
When the computer is in slate mode, press the rotate button (on the right side of the
computer) to change the screen image to 4 different orientations. When you change the
screen orientation, the top of the screen rotates 90 degrees clockwise into the following
orientations: landscape secondary 1, portrait primary 2, landscape primary 3, and
portrait secondary 4.
Computers with WWAN capabilities only support landscape primary 3 and portrait
✎
secondary 4 orientations.
6 Notebook Essentials
TouchPad
Identifying TouchPad components
Component Description
TouchPad off indicator To turn the TouchPad zone on and off, quickly
1
Chapter 2: What’s new?
double-tap the TouchPad off indicator.
When the TouchPad zone is active, the light
✎
is off.
Left TouchPad button Functions like the left button on an external mouse.
2
Right TouchPad button Functions like the right button on an external
3
mouse.
TouchPad zone Moves the pointer and selects or activates items on
4
the screen.
Notebook Essentials 7
Chapter 2: What’s new?
Turning the TouchPad on and off
The TouchPad is turned on at the factory. When the TouchPad zone is active, the light is off.
To turn the TouchPad on and off, quickly double-tap the TouchPad off indicator.
Navigating
To move the pointer, touch and slide one finger across the TouchPad surface in the direction
you want the pointer to go.
8 Notebook Essentials
Selecting
Use the left and right TouchPad buttons like the corresponding buttons on an external mouse.
Using TouchPad gestures
The TouchPad supports a variety of gestures that make it easy and fun to work with images or
pages of text. To activate the TouchPad gestures, place two fingers on the TouchPad at the
same time as described in the following sections.
You can scroll and pinch anywhere on the TouchPad surface. The rotate gesture must be
✎
done within the TouchPad zone.
Chapter 2: What’s new?
Scrolling
Scrolling is useful for moving around a page or image. To scroll, place two fingers slightly
apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right
motion.
Scrolling speed is controlled by finger speed.
✎
Notebook Essentials 9
Chapter 2: What’s new?
Pinching/Zooming
Pinching allows you to zoom in or out on images or text.
■
Zoom in by placing two fingers together on the TouchPad, and then moving them apart
to gradually increase the object’s size.
■
Zoom out by placing two fingers apart on the TouchPad, and then moving them together
to gradually decrease the object’s size.
Rotating
Rotating allows you to rotate items such as photos and pages. To rotate, anchor your left
forefinger in the TouchPad zone. Move the right forefinger around the anchored finger in a
sweeping motion, moving from twelve o’clock to three o’clock. To reverse the rotation, move
your right forefinger from three o’clock to twelve o’clock.
Rotating must be done within the TouchPad zone.
✎
10 Notebook Essentials
Setting TouchPad preferences
Scrolling, pinching, and rotating are enabled at the factory. You computer also supports
additional TouchPad gestures that are disabled at the factory.
To disable or reenable TouchPad gestures, or to explore other TouchPad gestures:
1. Double-click the Synaptics icon in the notification area, at the far right of the taskbar,
and then click the Device Settings tab.
2. Select the device, and then click Settings.
3. Select the gesture that you want to disable or reenable.
4. Click Apply, and then click OK.
For additional information about using the TouchPad, refer to the user guide. To access
✎
this guide, click Start, click Help and Support, and then click User Guides.
Touch screen
The computer allows you to use your fingers or the digitizer pen to perform certain actions
on the touch screen.
The instructions in this section are based on the preferences set at the factory. To
✎
modify settings for recognized clicks and flicks, click Start, click Control Panel, click
Hardware and Sound, and then click Pen and Touch.
Chapter 2: What’s new?
Some gestures are not supported in all programs.
✎
Using touch screen gestures
Tapping (or clicking)
Tap or double-tap an item on the screen as you would click or double-click with the
TouchPad or an external mouse. Tap and hold an item to see the context menu as you would
with the right TouchPad button.
You must tap and hold your finger until the operating system draws a circle around the
✎
area you are touching, and then the context menu appears.
Notebook Essentials 11
Chapter 2: What’s new?
Flicking
Touch the screen in a light, quick flicking motion up, down, left, or right to navigate through
screens or quickly scroll through documents.
For the flick movement to work, a scrollbar must be present in the active window.
✎
Dragging
Press your finger on an item on the screen, and then move your finger to drag the item to a
new location. You can also use this motion to slowly scroll through documents.
12 Notebook Essentials
Scrolling
Rotating
Chapter 2: What’s new?
Scrolling is useful for moving up or down on a page or image. To scroll, place two fingers on
the screen, and then drag them across the screen in an up, down, left, or right motion.
Scrolling speed is controlled by finger speed.
✎
Rotating allows you to rotate items such as photos and pages. To rotate, anchor your thumb
on the screen, and then move your forefinger in a semicircular motion around your thumb.
Notebook Essentials 13
Chapter 2: What’s new?
Pinching/Zooming
Pinching allows you to zoom in or out on items such as .pdf files, images, and photos.
To pinch:
■
Zoom out by holding two fingers apart on the screen, and then pull the fingers together
to decrease an object's size.
■
Zoom in by holding two fingers together on the screen, and then pull the fingers apart to
increase an object's size.
Setting touch screen preferences
■
To set preferences for visual feedback, click Start, click Control Panel, click
Hardware and Sound, and then click Pen and Tou ch. These preferences are specific to
the touch screen and the computer.
■
To set preferences for left-handed or right-handed users, click Start, click Control
Panel, click Hardware and Sound, click Tab le t PC Settings, and then click the Other
tab. These preferences are specific to the touch screen and the computer.
■
To set pointing device preferences such as pointer speed, click speed, and mouse trails,
click Start, and then click Devices and Printers. Then, right-click the device
representing your computer, and click Mouse settings. These preferences apply to any
pointing device in the system.
To change or test click settings:
1. Click Start, click Control Panel, click Hardware and Sound, click Pen and To uc h ,
and then click the Pen Options tab.
2. Under Pen Actions, select the action, and then click Settings.
3. After making any changes or testing the settings, click OK.
To change or create flick assignments:
1. Click Start, click Control Panel, click Hardware and Sound, click Pen and To uc h ,
and then click the Flicks tab.
2. Click Navigational flicks and editing flicks, and then click Customize.
3. Follow the on-screen instructions to change or create a flick assignment.
4. Click OK.
14 Notebook Essentials
Digitizer pen
You can write with the pen in pen-specific programs such as Tablet PC Input Panel, in all
Microsoft® Office programs, and in most other Windows programs and utilities. The
information you write on the screen with the pen can be filed, searched, and shared among
most Windows programs.
Identifying the pen components
The pen interacts with the computer whenever the tip 1 of the pen is pressed against the
screen.
The pen tether eyelet 2 allows you to connect a tether from the pen to the pen tether hole on
the computer.
Holding the pen
Chapter 2: What’s new?
Hold the pen as if you were writing with a standard pen or pencil.
Storing the pen
To store the pen when you are not using it, insert the pen, tip first, into the pen holder on the
computer.
Notebook Essentials 15
Chapter 2: What’s new?
Sharing optical drives
Although your computer does not have an integrated optical drive, you can easily access
software, install programs, and access information by sharing an optical drive connected to
another computer in your network. Drive sharing is a feature of the Windows operating
system that allows a drive on one computer to be accessible to other computers on the same
network.
You must have a network set up in order to share an optical drive. Refer to Help and
✎
Support for information on setting up a network.
Some discs, such as DVD movies and game discs, may be copy-protected and therefore
✎
unusable through DVD or CD sharing.
To share an optical drive:
1. From the computer with the optical drive you want to share, click Start, and then click
Computer.
2. Right-click the optical drive you want to share, and then click Properties.
3. Click the Sharing tab, and then click Advanced Sharing.
4. Select the Share this folder check box.
5. Type a name for the optical drive in the Share name text box.
6. Click Apply, and then click OK.
7. To view the shared optical drive on your computer, click Start, click Control Panel,
click Network and Internet, and then click Network and Sharing Center.
16 Notebook Essentials
Chapter 3: Networking
Internet hardware and software features vary depending on computer model and your
✎
location.
Choosing the type of Internet access
The computer supports two types of Internet access:
■
Wireless—For mobile Internet access, you can use a wireless connection. To learn
about adding the computer to an existing network or setting up a wireless network, refer
to the “Connecting to an existing wireless network” section or the “Setting up a wireless
network” section.
■
Wired—You can access the Internet by connecting to a broadband network using the
RJ-45 (network) jack.
The networking features of the computer enable you to access high-speed broadband Internet
service providers with the following types of connections:
■
Cable modem
■
Digital Subscriber Line (DSL)
■
Satellite
■
Other services
Broadband access may require additional hardware or software provided by your Internet
service provider (ISP).
Notebook Essentials 17
Chapter 3: Networking
Using an ISP
The following features will help you set up a new Internet account or configure the computer
to use an existing account:
■
Choosing an ISP: You must set up Internet service before you can connect to the
Internet. Contact a local ISP to purchase Internet service and a modem. The ISP will
help set up the modem, install a network cable to connect your wireless computer to the
modem, and test the Internet service.
Your ISP will give you a user ID and password to access the Internet. Record this
✎
information and store it in a safe place.
■
Internet Services & Offers (available in some locations): This utility assists with
signing up for a new Internet account and configuring the computer to use an existing
account. To access this utility, click Start, click All Programs, click Online Services,
and then click Get Online.
■
ISP-provided icons (available in some locations): These icons may be displayed either
individually on the Windows desktop or grouped in a desktop folder named Online
Services. To set up a new Internet account or configure the computer to use an existing
account, double-click an icon, and then follow the on-screen instructions.
■
Windows Connect to the Internet Wizard: You can use the Windows Connect to the
Internet Wizard to connect to the Internet in any of these situations:
❏
You already have an account with an ISP.
❏
You have a disc from an ISP.
❏
You do not have an Internet account and want to select an ISP from the list provided
within the wizard. (The list of ISP providers is not available in all regions.)
❏
You have selected an unlisted ISP, and the ISP has provided you with information
such as a specific IP address and POP3 and SMTP settings.
To access the Windows Connect to the Internet Wizard and instructions for using it,
click Start, click Help and Support, and then type Connect to the Internet wizard in the
Search box.
If you are prompted within the wizard to choose between enabling or
✎
disabling Windows Firewall, choose to enable the firewall.
Connecting to an existing wireless network
To connect the computer to an existing wireless network, follow these steps:
1. Click the network icon in the notification area, at the far right of the taskbar.
2. Select a network to connect to.
3. Click Connect.
4. If required, enter the security key.
18 Notebook Essentials
Setting up a wireless network
This section describes the steps necessary to set up a typical home or small office wireless
network, which is also called a wireless local area network (WLAN), using a wireless
computer.
To set up a wireless network and to connect to the Internet, you need the following
equipment:
■
A broadband modem (either DSL or cable) and high-speed Internet service purchased
from an Internet service provider (ISP)
■
A wireless router (purchased separately)
■
Your new wireless computer
The illustration shows an example of a completed wireless network installation that is
connected to the Internet and to a wired computer. As this network grows, additional wireless
and wired computers can be connected to the network to access the Internet.
Chapter 3: Networking
Step 1: Purchase high-speed Internet service
If you already have high-speed Internet service (DSL, cable, or satellite), begin with the
“Step 2: Purchase and install a wireless router” section. If you do not have high-speed
Internet service, follow these steps:
1. Contact a local ISP to purchase high-speed Internet service and a DSL or cable modem.
The ISP will help set up the modem, install a network cable to connect your wireless
computer to the modem, and test the Internet service.
2. Your ISP will give you a user ID and password to access the Internet. Record this
information and store it in a safe place.
Notebook Essentials 19
Chapter 3: Networking
Step 2: Purchase and install a wireless router
Read this section carefully before you install the wireless router using the router
manufacturer's instructions and your wireless computer. If you need technical assistance
during the router installation, contact the router manufacturer.
It is recommended that you temporarily connect your new wireless computer to the
✎
router by using the network cable provided with the router. This will ensure that the
computer can access the Internet.
1. Turn off the wireless function. If the wireless light is white, press the wireless button to
turn off the wireless function. For help locating the wireless button or light, refer to the
user guide in Help and Support.
2. During the router installation, the router manufacturer's software allows you to change
the network name (SSID) and enable security to protect the privacy of your wireless
network. Many routers are shipped with a default network name and with security
disabled. If you change the default network name or enable security during the router
setup, record the information and store it in a safe place. You will need this information
when you configure the computer and any other existing computers to access the router.
If you do not enable security, an unauthorized wireless user can access the data on
✎
the computer and use your Internet connection without your knowledge. For more
information on securing your wireless network, refer to the user guide in Help and
Support.
The Windows operating system also provides tools to help you set up your wireless network
for the first time. To use the Windows tools to set up your network, click Start, click
Network and Internet, click Network and Sharing Center, click Set up a new connection
or network, and then click Set up a new network. Then follow the on-screen instructions.
Step 3: Configure the computer to connect to the wireless network
1. If the computer is off, turn it on.
2. Turn on the wireless function. If the wireless light is amber, press the wireless button to
turn on the wireless function. For help locating the wireless button or light, refer to the
user guide in Help and Support.
3. Connect the computer to the wireless network:
a. Click the network icon in the notification area, at the far right of the taskbar.
b. Select a network to connect to.
c. Click Connect.
d. If required, enter the security key.
4. Test the wireless network by opening your Web browser and accessing a Web site.
20 Notebook Essentials
Connecting to a wired network
Connecting to a wired network requires an RJ-45 network cable (purchased separately). If
the cable contains noise suppression circuitry 1, which prevents interference from TV and
radio reception, orient the circuitry end of the cable 2 toward the computer.
To connect the cable:
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not
Å
plug a modem or telephone cable into the RJ-45 (network) jack.
1. Plug the cable into the jack 1 on the computer.
2. Plug the other end of the cable into a wall jack 2.
Chapter 3: Networking
Notebook Essentials 21
Chapter 4: Keeping the computer safe
Protecting the computer from viruses
When you use the computer for e-mail or Internet access, you expose it to computer viruses
that can disable the operating system, programs, or utilities or cause them to function
abnormally.
Antivirus software can detect most viruses, destroy them, and in most cases, repair damage
they have caused. To provide ongoing protection against newly discovered viruses, antivirus
software must be kept up to date.
Norton Internet Security is preinstalled on the computer:
■
Your version of Norton Internet Security includes 60 days of free updates. It is strongly
recommended that you protect the computer against new viruses beyond 60 days by
purchasing extended update service.
■
To access Norton Internet Security, or to get more information about it, click Start,
click All Programs, and then click Norton Internet Security.
Protecting your system files
The operating system and the backup and recovery software provide several ways to back up
the system and to recover optimal system functionality. For information, refer to Chapter 6,
“Backup and recovery.”
Protecting your privacy
When you use the computer for e-mail, network, or Internet access, it is possible for
unauthorized persons to obtain information about you or the computer.
To optimize the privacy protection features of the computer, follow these guidelines:
■
Keep the operating system and software updated. Many software updates contain
security enhancements.
■
Use a firewall. Firewall software monitors incoming traffic on the computer to block
messages that do not meet specific security criteria. Some firewalls also monitor
outgoing traffic.
Protecting the computer from power surges
To protect the computer from the power surges that may be caused by an uncertain power
supply or an electrical storm, observe these practices:
■
Plug the computer power cord into an optional, high-quality surge protector. Surge
protectors are available from most computer or electronics retailers.
■
During an electrical storm, either run the computer on battery power or shut down the
computer and unplug the power cord.
Notebook Essentials 23
Chapter 4: Keeping the computer safe
Turning off the computer
To turn off the computer:
1. Save your work and close all programs.
2. Click Start, and then click Shut down.
Using the computer safely
WARNING: To reduce the risk of electric shock or damage to your equipment, observe these
Å
practices:
■
Plug the power cord into an AC outlet that is easily accessible at all times.
■
Disconnect power from the computer by unplugging the power cord from the AC outlet
(not by unplugging the power cord from the computer).
■
If provided with a 3-pin attachment plug on your power cord, plug the cord into a
grounded (earthed) 3-pin outlet. Do not disable the power cord grounding pin, for
example, by attaching a 2-pin adapter. The grounding pin is an important safety feature.
WARNING: To reduce the risk of serious injury, read the Safety & Comfort Guide. It
Å
describes proper workstation setup and proper posture, health, and work habits for
computer users. The Safety & Comfort Guide also provides important electrical and
mechanical safety information. To access this document, click Start, click Help and Support,
and then click User Guides. The Safety & Comfort Guide is also available on the Web at
http://www.hp.com/ergo.
WARNING: To reduce the possibility of heat-related injuries or of overheating the computer,
Å
do not place the computer directly on your lap or obstruct the computer air vents. Use the
computer only on a hard, flat surface. Do not allow another hard surface, such as an
adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block
airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The computer and the AC adapter comply
with the user-accessible surface temperature limits defined by the International Standard for
Safety of Information Technology Equipment (IEC 60950).
WARNING: To reduce potential safety issues, use only the AC adapter or battery provided
Å
with the computer, a replacement AC adapter or battery provided by HP, or a compatible
AC adapter or battery purchased as an accessory from HP.
For more safety and regulatory information, and for battery disposal information, refer to the
Regulatory, Safety and Environmental Notices. To access the notices, click Start, click Help
and Support, and then click User Guides.
24 Notebook Essentials
Chapter 5: Using software
The computer includes preinstalled software. Some models also include additional software
on an optical disc.
You can use the software on the computer to perform these and many more tasks:
■
Playing digital media, including audio and video CDs, audio and video DVDs, Blu-ray
discs (BD), and Internet radio
■
Creating or burning data CDs
■
Creating, editing, and burning audio CDs
■
Creating, editing, and burning a video or movie to a DVD or video CD
This chapter explains how to perform some of these tasks, and it also explains how to
identify and update the software on the computer.
Identifying installed software
»
To see a list of the software that is preinstalled on the computer, click Start, and then
click All Programs.
Double-click the name of a program to open it.
✎
For details about using software included with the computer, refer to the software
✎
manufacturer’s instructions, which may be provided with the software, on disc, or on
the manufacturer’s Web site.
Windows 7® includes the User Account Control feature to improve the security of the
✎
computer. You may be prompted for your permission or password for tasks such as
installing software, running utilities, or changing Windows settings. Refer to Help and
Support for more information.
Notebook Essentials 25
Chapter 5: Using software
Using HP TouchSmart software or HP MediaSmart software
Depending on your computer model, your computer has preinstalled HP TouchSmart or HP
MediaSmart software. TouchSmart and MediaSmart turn your computer into a mobile
entertainment center. You can enjoy music and DVD and BD movies. You can also manage
and edit your photo collections.
TouchSmart and MediaSmart include the following features:
■
Internet TV—View a range of TV shows and channels, as well as the HP-TV channel
streamed in full-screen mode to computers with an Internet connection.
■
Photo and video upload support, for example:
❏
Upload your MediaSmart photos to Internet photo storage sites, such as Snapfish.
❏
Upload your home videos (for example, fun videos created with the integrated
webcam) directly to YouTube.
■
Pandora Internet radio (North America only)—Listen to music selected just for you,
streamed from the Internet.
»
To start TouchSmart or MediaSmart, double-tap the Tou ch Sm art icon or the
MediaSmart icon on the taskbar.
For information about using MediaSmart, click Start, click Help and Support,and then
type MediaSmart in the Search box.
Installing software from an optical disc
To install any software from an optical disc, follow these steps:
1. Insert the disc into an optional external optical drive.
2. When the installation wizard opens, follow the on-screen instructions.
3. Restart the computer if you are prompted to do so.
For information about using software included with the computer, refer to the software
✎
manufacturer's instructions. These instructions may be provided with the software, on
disc, or on the manufacturer's Web site.
26 Notebook Essentials
Creating or burning a CD or DVD
If you have an optional external optical drive that supports CD-RW, DVD-RW, or DVD+RW
discs, you can burn data, video, and audio files, including MP3 and WAV music files, using
software such as Cyberlink Power2Go.
Observe the following guidelines when burning a CD or DVD:
■
Before burning a disc, save and close any open files, and close all programs.
■
A CD-RW or DVD-RW is generally best for burning data files or for testing audio or
video recordings before you burn them to a CD or DVD that cannot be changed.
■
A CD-R or DVD-R is usually best for burning audio files because after the information
is copied, it cannot be changed.
■
Because some home and car stereos will not play CD-RWs, use CD-R to burn
music CDs.
■
DVD players used in home systems usually do not support all DVD formats. Refer to
the manufacturer's instructions that came with your DVD player for a list of supported
formats.
■
An MP3 file uses less space than most other music file formats, and the process for
creating an MP3 disc is the same as the process for creating a data file. MP3 files can be
played only on MP3 players or on computers with MP3 software installed.
To burn a CD or DVD, follow these steps:
1. Download or copy the source files into a folder on your hard drive.
2. Insert a blank CD or DVD into an optional external optical drive.
3. Click Start, click All Programs, and then click the name of the program you want
to use.
4. Select the kind of CD or DVD you want to create—data, audio, or video.
5. Right-click Start, click Explore, and navigate to the folder where the source files are
stored.
6. Open the folder, and then drag the files to the drive that contains the blank optical disc.
7. Initiate the burning process as directed by the program you have selected.
Chapter 5: Using software
CAUTION: To prevent loss of information or damage to a disc, observe the following
Ä
guidelines:
■
Before writing to a disc, connect the computer to a reliable external power source. Do
not write to a disc while the computer is running on battery power.
■
Before writing to a disc, close all open programs except the disc software you are using.
Do not copy directly from a source disc to a destination disc or from a network drive to
a destination disc. Instead, copy from a source disc or network drive to your hard drive,
and then copy from your hard drive to the destination disc.
■
Do not use the computer keyboard or move the computer while the computer is writing
to a disc. The write process is sensitive to vibration.
Notebook Essentials 27
Chapter 5: Using software
CAUTION: Observe the copyright warning. It is a criminal offense, under applicable
Ä
copyright laws, to make unauthorized copies of copyright-protected material, including
computer programs, films, broadcasts, and sound recordings. Do not use this computer for
such purposes.
Updating the software installed on the computer
Most software, including the operating system, is updated frequently by the manufacturer or
provider. Important updates to the software included with the computer may have been
released since the computer left the factory.
Some updates may affect the way the computer responds to optional software or external
devices. Many updates provide security enhancements.
Update the operating system and other software installed on the computer as soon as the
computer is connected to the Internet. To access links for updating installed software, refer to
Help and Support.
28 Notebook Essentials
Chapter 6: Backup and recovery
Tools provided by the operating system and by HP Recovery Manager software are designed
to help you with the following tasks for safeguarding your information and restoring it in
case of a system failure:
■
Backing up your information
■
Creating a set of recovery discs
■
Creating system restore points
■
Recovering a program or driver
■
Performing a full system recovery
Creating recovery discs
HP recommends that you create recovery discs to be sure that you can restore your system to
its original factory state if you experience serious system failure or instability. Create these
discs after setting up the computer for the first time.
Handle these discs carefully and keep them in a safe place. The software allows the creation
of only one set of recovery discs.
Note the following guidelines before creating recovery discs:
■
You will need an external optical drive (purchased separately).
■
You will need high-quality DVD-R, double-layer DVD-R, DVD+R, double-layer
DVD+R, or CD-R discs. All these discs are purchased separately. DVDs have a much
higher capacity than CDs. If you use CDs, up to 20 discs may be required, whereas only
a few DVDs are required.
Read-write discs, such as CD-RW, DVD±RW, and double-layer DVD±RW, are
✎
not compatible with the Recovery Manager software.
■
The computer must be connected to AC power during this process.
■
Only one set of recovery discs can be created per computer.
■
Number each disc before inserting it into the computer optical drive.
■
If necessary, you can exit the program before you have finished creating the recovery
discs. The next time you open Recovery Manager, you will be prompted to continue the
disc creation process.
To create a set of recovery discs:
Be sure that an external optical drive is connected to the computer. An external optical
✎
drive must be connected to a USB port on the computer, not to a USB port on another
external device, such as a hub or docking device.
1. Click Start, click All Programs, click Recovery Manager, and then click Recovery
Disc Creation.
2. Follow the on-screen instructions.
Notebook Essentials 29
Chapter 6: Backup and recovery
Backing up your information
When to back up
■
On a regularly scheduled basis
Set reminders to back up your information periodically.
✎
■
Before the computer is repaired or restored
■
Before you add or modify hardware or software
Backup suggestions
■
Create a set of recovery discs using Recovery Manager.
■
Create system restore points using the Windows System Restore feature, and
periodically copy them to disc.
■
Store personal files in the Documents library and back up this folder periodically.
■
Back up templates stored in their associated programs.
■
Save the customized settings in a window, toolbar, or menu bar by taking a screen shot
of the settings. The screen shot can be a time-saver if you have to reset your preferences.
To copy the screen and paste the image into a word-processing document:
a. Display the screen.
b. Copy the screen:
To copy only the active window, press alt+prt sc.
To copy the entire screen, press prt sc.
c. Open a word-processing document, click Edit, and then click Paste.
d. Save the document.
Using system restore points
When you back up your system, you are creating a system restore point. A system restore
point allows you to save and name a snapshot of your hard drive at a specific point in time.
You can then recover back to that point if you want to reverse subsequent changes made to
your system.
Recovering to an earlier restore point does not affect data files saved or e-mails created
✎
since the last restore point.
You also can create additional restore points to provide increased protection for your system
files and settings.
30 Notebook Essentials
When to create restore points
■
Before you add or extensively modify software or hardware
■
Periodically, whenever the system is performing optimally
If you revert to a restore point and then change your mind, you can reverse the
✎
restoration.
Create a system restore point
1. Click Start, click Control Panel, click System and Security, and then click System.
2. In the left pane, click System protection.
3. Click the System Protection tab.
4. Under Protection Settings, select the disk for which you want to create a restore point.
5. Click Create.
6. Follow the on-screen instructions.
Restore to a previous date and time
To revert to a restore point (created at a previous date and time), when the computer was
functioning optimally, follow these steps:
1. Click Start, click Control Panel, click System and Security, and then click System.
2. In the left pane, click System protection.
3. Click the System Protection tab.
4. Click System Restore.
5. Follow the on-screen instructions.
Chapter 6: Backup and recovery
Performing a recovery
You can recover only files that you have previously backed up. HP recommends that
✎
you use Recovery Manager to create a set of recovery discs (an entire drive backup) as
soon as you set up your computer.
Recovery Manager software allows you to repair or restore the system if you experience
system failure or instability. Recovery Manager works from recovery discs that you create or
from a dedicated recovery partition (select models only) on the hard drive. However, if your
computer includes a solid-state drive (SSD), you may not have a recovery partition. If that is
the case, recovery discs have been included with your computer. Use these discs to recover
your operating system and software.
Windows has its own built-in repair features, such as System Restore. If you have not
✎
already tried these features, try them before using Recovery Manager.
Notebook Essentials 31
Chapter 6: Backup and recovery
Recovery Manager recovers only the software that was preinstalled at the factory.
✎
Software not provided with this computer must be downloaded from the manufacturer’s
Web site or reinstalled from the disc provided by the manufacturer.
Recovering using the recovery discs
To restore the system from the recovery discs:
1. Back up all personal files.
2. Insert the first recovery disc into an optional external optical drive and restart the
computer.
3. Follow the on-screen instructions.
Recovering using the partition on the hard drive (select models only)
On some models, you can perform a recovery from the partition on the hard drive by using
either the Start button or f11. This restores the computer to its factory condition.
If your computer includes an SSD, you may not have a recovery partition. If the
✎
computer does not have a recovery partition, you will not be able to recover using this
procedure. Recovery discs have been included for computers that do not have a
partition. Use these discs to recover your operating system and software.
To restore the system from the partition, follow these steps:
1. Access Recovery Manager in either of the following ways:
❏
Click Start, click All Programs, click Recovery Manager, and then click
Recovery Manager.
– or –
❏
Turn on or restart the computer, and then press esc while the “Press the ESC key for
Startup Menu” message is displayed at the bottom of the screen. Then, press f11
while the “Press <F11> for recovery” message is displayed on the screen.
It may take several minutes for Recovery Manager to load.
✎
2. Click System Recovery in the Recovery Manager window.
3. Follow the on-screen instructions.
32 Notebook Essentials
Chapter 7: Routine care
Cleaning the display
CAUTION: To prevent permanent damage to the computer, never spray water, cleaning
Ä
fluids, or chemicals on the display.
To remove smudges and lint, frequently clean the display with a soft, damp, lint-free cloth. If
the screen requires additional cleaning, use premoistened antistatic wipes or an antistatic
screen cleaner.
Cleaning the TouchPad and keyboard
Dirt and grease on the TouchPad can cause the pointer to jump around on the screen. To
avoid this, clean the TouchPad with a damp cloth, and wash your hands frequently when
using the computer.
WARNING: To reduce the risk of electric shock or damage to internal components, do not
Å
use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit
household debris on the keyboard surface.
Clean the keyboard regularly to prevent keys from sticking and to remove dust, lint, and
particles that can become trapped beneath the keys. A can of compressed air with a straw
extension can be used to blow air around and under the keys to loosen and remove debris.
Notebook Essentials 33
Chapter 7: Routine care
Traveling and shipping
For best results, follow these traveling and shipping tips:
■
Prepare the computer for traveling or shipping:
1. Back up your information.
2. Remove all optical discs and all external media cards, such as digital cards and
ExpressCards.
To reduce the risk of damage to the computer, damage to a drive, or loss of
Ä
information, remove the media from a drive before removing the drive from a drive
bay, and before shipping, storing, or traveling with a drive.
3. Turn off and then disconnect all external devices.
4. Shut down the computer.
■
Take along a backup of your information. Keep the backup separate from the computer.
■
When traveling by air, carry the computer as hand luggage, and do not check it in with
the rest of your bags.
Avoid exposing a drive to magnetic fields. Security devices with magnetic fields
Ä
include airport walk-through devices and security wands. The airport security
devices that check carry-on luggage, such as conveyor belts, use X-rays instead of
magnetism and do not damage a drive.
■
In-flight computer use is at the discretion of the airline. If you plan to use the computer
during a flight, check with the airline in advance.
■
If the computer will be unused and disconnected from external power for more than
2 weeks, remove the battery pack and store it separately.
■
If you are shipping the computer or a drive, use suitable protective packaging and label
the package “FRAGILE.”
■
If the computer has a wireless device or a cell phone device installed, such as an
802.11b/g device, a Global System for Mobile Communications (GSM) device, or a
General Packet Radio Service (GPRS) device, the use of these devices may be restricted
in some environments. Such restrictions may apply onboard aircraft, in hospitals, near
explosives, and in hazardous locations. If you are uncertain of the policy that applies to
the use of a particular device, ask for authorization to use it before you turn it on.
■
If you are traveling internationally, follow these suggestions:
❏
Check the computer-related customs regulations for each country or region on your
itinerary.
❏
Check the power cord and adapter requirements for each location in which you plan
to use the computer. Voltage, frequency, and plug configurations vary.
To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt
Å
to power the computer with a voltage converter kit sold for appliances.
34 Notebook Essentials
Appendix A: Troubleshooting
Troubleshooting resources
If you experience computer problems, perform these troubleshooting steps in the order
provided until the problem is resolved:
■
Refer to “Quick troubleshooting,” the next section in this chapter.
■
Access Web site links and additional information about the computer through Help and
Support. Click Start, and then click Help and Support.
Although many checkup and repair tools require an Internet connection, other
✎
tools, like Help and Support, can help you fix a problem when the computer is
offline.
Quick troubleshooting
The computer is unable to start up
If the computer does not turn on when you slide the power switch, the following suggestions
may help you resolve the problem:
■
If the computer is plugged into an AC outlet, plug another electrical device into the
outlet to be sure that the outlet is providing adequate power.
Use only the AC adapter provided with the computer or one approved by HP
✎
for this computer.
■
If the computer is running on battery power or is plugged into an external power source
other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be
sure that the power cord and AC adapter connections are secure.
The TouchPad is behaving erratically
If the TouchPad is behaving erratically, follow these guidelines:
■
Be sure that the TouchPad is on. If the TouchPad off indicator is amber, quickly
double-tap the TouchPad off indicator to turn on the TouchPad. If the TouchPad off
indicator is off, the TouchPad is on.
■
Follow these guidelines when using the TouchPad:
❏
Use one finger to navigate, click, or turn on/turn off the TouchPad.
❏
Use two fingers to control TouchPad gestures, such as scrolling and
pinching/zooming.
To turn the TouchPad gestures off or explore other TouchPad features, double-click the
✎
Synaptics icon in the notification area at the far right of the taskbar, click the Device
Settings tab, and then click Settings.
Notebook Essentials 35
Appendix A: Troubleshooting
The computer screen is blank
If the screen is blank, but the computer is on and the power light is on, the computer may not
be set to display the image on the computer screen. To transfer the image to the computer
screen, press the switch image key.
Software is functioning abnormally
If the software is unresponsive or responds abnormally, follow these suggestions:
■
Restart the computer by clicking Start, clicking the arrow next to Shut down, and then
clicking Restart.
If you cannot restart the computer using this procedure, refer to the next section, “The
computer is on but is not responding.”
■
Run a virus scan. For information about using the antivirus resources on the computer,
refer to the “Protecting the computer from viruses” section in Chapter 4.
The computer is on but is not responding
If the computer is on but is not responding to software or keyboard commands, try the
following emergency shutdown procedures, in the sequence provided, until shutdown occurs:
CAUTION: Emergency shutdown procedures result in the loss of unsaved information.
Ä
■
Slide and hold the power switch for at least 5 seconds.
■
Disconnect the computer from external power and remove the battery.
The computer is unusually warm
It is normal for the computer to feel warm to the touch while it is in use. But if the computer
feels unusually warm, it may be overheating because a vent is blocked.
If you suspect that the computer is overheating, allow the computer to cool to room
temperature. Then be sure to keep all vents free from obstructions while you are using the
computer.
WARNING: To reduce the possibility of heat-related injuries or of the computer overheating,
Å
do not place the computer directly on your lap or obstruct the computer air vents Use the
computer only on a hard, flat surface. Do not allow another hard surface, such as an
adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block
airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The computer and the AC adapter comply
with the user-accessible surface temperature limits defined by the International Standard for
Safety of Information Technology Equipment (IEC 60950).
The fan in the computer starts up automatically to cool internal components and prevent
✎
overheating. It is normal for the internal fan to cycle on and off during operation.
36 Notebook Essentials
An external device is not working
Follow these suggestions if an external device does not function as expected:
■
Turn on the device according to the manufacturer's instructions.
■
Be sure that all device connections are secure.
■
Be sure that the device is receiving electrical power.
■
Be sure that the device, especially if it is older, is compatible with the operating system.
■
Be sure that the correct drivers are installed and updated.
■
Be sure that an external optical drive is connected to a USB port on the computer, not to
a USB port on another external device, such as a hub or docking device.
The wireless network connection is not working
If a wireless network connection is not working as expected, follow these suggestions:
If you are connecting to a corporate network, contact the IT administrator.
✎
■
Click Start, click Network and Internet, click Network and Sharing Center, click
Troubleshoot problems, click Internet Connections, and then follow the on-screen
instructions.
■
Be sure that the wireless device is turned on and the wireless light on the computer is
white. If the light is amber, turn on the wireless device.
■
Be sure that the computer wireless antennas are free from obstructions.
■
Be sure that the cable or DSL modem and its power cord are properly connected, and
that the lights are on.
■
Be sure that the wireless router or access point is properly connected to its power
adapter and the cable or DSL modem, and that the lights are on.
■
Disconnect and then reconnect all cables, and turn the power off and then back on.
Appendix A: Troubleshooting
For more information on wireless technology, refer to the information and the Web site
✎
links in Help and Support.
For information on activating broadband wireless service, refer to the mobile network
✎
operator information included with the computer.
Notebook Essentials 37
Appendix B: Specifications
Operating environment
The operating environment information in the following table may be helpful if you plan to
use or transport the computer in extreme environments.
Factor Metric U.S.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
Notebook Essentials 39
Appendix B: Specifications
Input power
The power information in this section may be helpful if you plan to travel internationally with
the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source.
Although the computer can be powered from a standalone DC power source, it should be
powered only with an AC adapter or a DC power source supplied and approved by HP for use
with this computer.
The computer is capable of accepting DC power within the following specifications.
Input power Rating
Operating voltage 18.5 V dc
Operating current 3.5 A
This product is designed for IT power systems in Norway with phase-to-phase voltage
✎
not exceeding 240 V rms.
The computer operating voltage and current can be found on the system regulatory label
✎
on the bottom of the computer.
40 Notebook Essentials
Index
A
AC adapter 24
altitude specifications 39
antivirus software 23
B
backup 30
blank screen, troubleshooting 36
C
cable, modem 17
cleaning the display 33
cleaning the keyboard 33
clicking, touch screen 11
computer viruses 23
computer, turning on 35
connect to a wired network 21
connect to an existing wireless network 18
connecting to the Internet 18
creating a CD or DVD 27
D
devices, external, troubleshooting 37
digitizer pen
holding 15
identifying 15
storing 15
display
cleaning 33
rotating 5
dragging, touch screen 12
E
electric shock 24
environmental specifications 39
external devices, troubleshooting 37
F
firewalls 23
flicking, touch screen 12
H
humidity specifications 39
I
identifying software 25
IEC 60950 compliance 24, 36
input power specifications 40
Internet
choosing an ISP 18
choosing type of access 17
wireless access 17
Internet service provider (ISP) 18
K
keyboard, cleaning 33
M
MediaSmart, using 26
N
Norton Internet Security 23
O
operating environment specifications 39
optical drive, sharing 16
overheating, computer 36
P
pen
holding 15
identifying 15
storing 15
pinching
touch screen 14
TouchPad 10
posture 24
power cord 24
power specifications 40
power surges 23
power, turning on computer 35
privacy, protecting 23
R
recovery discs 29
recovery, system 29
regulatory information notices 24
Regulatory, Safety and
Environmental Notices 24
restore points 30
rotating
touch screen 13
TouchPad 10
Notebook Essentials 41
Index
S
safe computing practices 24
Safety & Comfort Guide 24
scrolling
touch screen 13
TouchPad 9
shipping the computer 34
software
antivirus 23
identifying 25
safeguarding information 29
troubleshooting 36
updating 28
specifications
altitude 39
humidity 39
input power 40
operating environment 39
temperature 39
startup problems, troubleshooting 35
surge protection 23
system recovery 29
system restore points 30
T
tapping, touch screen 11
temperature
safety considerations 24, 36
specifications 39
troubleshooting 36
touch screen
dragging 12
flicking 12
pinching 14
rotating 13
scrolling 13
setting preferences 14
tapping 11
using 11
zooming 14
TouchPad
cleaning 33
identifying 7
navigating 8
selecting 9
troubleshooting 35
turning on and off 8
TouchPad buttons, identifying 7
TouchPad gestures
pinching 10
rotating 10
scrolling 9
using 9
TouchPad off indicator, identifying 7
TouchPad preferences, setting 11
TouchPad zone, identifying 7
traveling with the computer 34, 39
troubleshooting 35
blank screen 36
display problems 36
external device problems 37
overheating problems 36
resources 35
software problems 36
startup problems 35
TouchPad 35
unresponsive computer 36
virus problems 36
wireless network problems 37
U
unresponsive computer,
troubleshooting 36
V
vents, precautions 24, 36
viruses 23
W
wired network connection 21
wireless Internet access 17
wireless network connection 18
wireless network problems,
troubleshooting 37
work habits 24
workstation setup 24
Z
zooming
touch screen 14
TouchPad 10
42 Notebook Essentials
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