Troubleshooting Guide
HP t630 Thin Client
© Copyright 2016 HP Development Company,
L.P.
Windows is a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: December 2016
First Edition: July 2016
Document Part Number: 839089-002
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support, and select your country. Select Find
your product, and then follow the on-screen
instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
About this book
WARNING! Text set o in this manner indicates that failure to follow directions could result in bodily harm or
loss of life.
CAUTION: Text set o in this manner indicates that failure to follow directions could result in damage to
equipment or loss of information.
NOTE: Text set o in this manner provides important supplemental information.
iii
iv About this book
Table of contents
1 Product features ........................................................................................................................................... 1
Front panel components ........................................................................................................................................ 2
Rear panel components ......................................................................................................................................... 3
Serial number location .......................................................................................................................................... 4
2 Setup ............................................................................................................................................................ 5
Warnings and cautions .......................................................................................................................................... 5
Attaching the stand ............................................................................................................................................... 6
Adjusting the stand ............................................................................................................................. 6
Installing the stand .............................................................................................................................. 6
Connecting the AC power cord ............................................................................................................................... 8
Securing the thin client .......................................................................................................................................... 9
Routine thin client care .......................................................................................................................................... 9
3 Hardware changes ....................................................................................................................................... 10
Warnings and cautions ........................................................................................................................................ 10
Removing and replacing the access panel .......................................................................................................... 10
Removing the access panel ............................................................................................................... 10
Replacing the access panel ............................................................................................................... 12
Locating internal components ............................................................................................................................ 13
Replacing an M.2 storage module ....................................................................................................................... 14
Removing and replacing the battery ................................................................................................................... 16
Installing an internal USB ash drive .................................................................................................................. 18
Upgrading system memory ................................................................................................................................. 19
Installing a memory module ............................................................................................................. 19
Conguring the serial port .................................................................................................................................. 21
Locating congurable serial port jumpers ....................................................................................... 21
Serial port functionality .................................................................................................................... 22
Conguring the serial port ................................................................................................................ 23
Appendix A Computer Setup (F10) Utility, BIOS Settings .................................................................................... 24
Computer Setup (F10) Utilities ............................................................................................................................ 24
Using Computer Setup (F10) Utilities ................................................................................................ 24
Computer Setup—File ....................................................................................................................... 26
Computer Setup—Storage ................................................................................................................ 27
Computer Setup—Security ............................................................................................................... 28
v
Computer Setup—Power .................................................................................................................. 29
Computer Setup—Advanced ............................................................................................................. 30
Changing BIOS Settings from the HP BIOS Conguration Utility (HPBCU) .......................................................... 31
Appendix B Diagnostics and troubleshooting .................................................................................................... 33
LEDs ..................................................................................................................................................................... 33
Wake-on LAN ....................................................................................................................................................... 34
Power-On Sequence ............................................................................................................................................ 34
Resetting the Setup and Power-on passwords ................................................................................................... 35
Power-on diagnostic tests ................................................................................................................................... 35
Interpreting POST diagnostic front panel LEDs and audible codes .................................................................... 36
POST numeric codes and text messages ............................................................................................................. 38
Troubleshooting ................................................................................................................................................... 40
Basic troubleshooting ....................................................................................................................... 40
Diskless (No-Flash) unit troubleshooting ......................................................................................... 41
Conguring a PXE server ..................................................................................................................................... 42
Appendix C Using HP ThinUpdate to restore the image ...................................................................................... 43
Appendix D Device management ...................................................................................................................... 44
Appendix E System BIOS ................................................................................................................................. 45
Updating or restoring a BIOS ............................................................................................................................... 45
Appendix F Using HP PC Hardware Diagnostics (UEFI) ........................................................................................ 47
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 47
Appendix G Power cord set requirements ......................................................................................................... 49
General requirements .......................................................................................................................................... 49
Japanese power cord requirements .................................................................................................................... 49
Country-specic requirements ............................................................................................................................ 50
Appendix H Statement of Volatility ................................................................................................................. 51
Appendix I Specications ................................................................................................................................ 53
Index ............................................................................................................................................................. 54
vi
1 Product features
This guide describes the features of the thin client. For more information about the hardware and software
installed on this thin client, go to http://www.hp.com/go/quickspecs and search for this thin client.
Various options are available for your thin client. For more information about some of the available options,
go to the HP website at http://www.hp.com and search for your specic thin client.
1
Front panel components
For more information, go to http://www.hp.com/go/quickspecs and search for your specic thin client to nd
the QuickSpecs.
Item Component Item Component
1 Headset jack 4 Flash drive activity LED
2 USB 3.0 ports (2) 5 Power button
3 USB 2.0 ports (2)
2 Chapter 1 Product features
Rear panel components
For more information, go to http://www.hp.com/go/quickspecs/ and search for your specic thin client to nd
the QuickSpecs.
Item Component Item Component
1 RJ-45 (network) jack 7 Audio-out (headphone)/Audio-in (microphone) combo
jack
2 PS/2 keyboard port 8 Optional port. If used, may provide dual coaxial cable
connectors for external antenna, SC ber NIC connector,
LC ber NIC connector, serial port, or VGA port (shown)
3 PS/2 mouse port 9 Retractable AC power cord retention hook
4 Serial port 10 Power connector
5 Dual-mode DisplayPort 1.2 ports (2) 11 Rear I/O panel latch
6 USB 2.0 ports (2) 12 Cable lock slot
Rear panel components 3
Serial number location
Every thin client includes a unique serial number located as shown in the following illustration. Have this
number available when contacting HP customer service for assistance.
4 Chapter 1 Product features
2 Setup
Warnings and cautions
Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and
warnings in this guide.
WARNING! To reduce the risk of personal injury or equipment damage from electric shock, hot surfaces, or
re:
Disconnect the AC power cord from the AC outlet and allow the internal system components to cool before
you touch them.
Do not plug telecommunications or telephone connectors into the network interface controller (NIC)
receptacles.
Do not disable the AC power cord grounding plug. The grounding plug is an important safety feature.
Plug the AC power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup,
posture, and health and work habits for thin client users, and provides important electrical and mechanical
safety information. The Safety & Comfort Guide is located on the HP website at http://www.hp.com/ergo.
WARNING! Energized parts inside.
Disconnect power to the equipment before removing the enclosure.
Replace and secure the enclosure before re-energizing the equipment.
CAUTION: Static electricity can damage the electrical components of the thin client or optional equipment.
Before beginning the following procedures, be sure that you are discharged of static electricity by briey
touching a grounded metal object.
When the thin client is plugged into an AC power source, voltage is always applied to the system board. To
prevent damage to internal components, you must disconnect the AC power cord from the power source
before opening the thin client.
Warnings and cautions 5
Attaching the stand
CAUTION: Unless the thin client is mounted with the HP Quick Release, it must be operated with the stand
attached to ensure proper airow around the thin client.
Adjusting the stand
The stand can be adjusted into two congurations: square for the horizontal position and rectangular for the
vertical position.
Take the stand apart by removing the two short pieces connecting the two sides. Snap the sides to the outer
connection points on the short pieces for a square conguration or to the inner connection points for the
narrow conguration.
Installing the stand
The thin client can be used in either a tower or horizontal orientation with the stand included with the thin
client.
1. Remove/disengage any security devices that prohibit opening the thin client.
2. Remove all removable media, such as USB ash drives, from the thin client.
3. Turn o the thin client properly through the operating system, and then turn o any external devices.
4. Disconnect the AC power cord from the AC outlet and disconnect any external devices.
5. Adjust the stand, if necessary.
For instructions, go to Adjusting the stand on page 6.
6. Attach the stand to the thin client.
●
Attach the stand to the bottom of the thin client to use the thin client in the tower orientation.
a. Turn the thin client upside down and locate the two screw holes in the grid on the bottom of
the thin client.
6 Chapter 2 Setup
b. Position the stand over the bottom of the thin client and line up the captive screws in the
stand with the screw holes in the thin client.
c. Tighten the captive screws securely.
●
Attach the stand to the right side of the thin client to use it in the horizontal orientation.
a. Lay the thin client down with the right side up and locate the two screw holes in the grid on
the right side of the thin client.
b. Position the stand over the side of the thin client and line up the captive screws in the stand
with the screw holes in the thin client.
c. Tighten the captive screws securely.
7. Reconnect the AC power cord and then turn the thin client on.
NOTE: Be sure that at least 10.2 centimeters (4 inches) of space on all sides of the thin client remain
clear and free of obstructions.
8. Lock any security devices that were disengaged when the thin client cover or access panel was removed.
Attaching the stand 7
NOTE: An optional Quick Release mounting bracket is available from HP for mounting the thin client to a
wall, desk, or swing arm. When the mounting bracket is used, do not install the thin client with the I/O ports
oriented towards the ground.
Connecting the AC power cord
1. Connect the round end of the power supply cord to the power supply connector on the rear of the thin
client (1).
2. Use the slot (2) on the side of the retractable AC power cord retention hook to pull the hook out.
3. Press the AC power cord into the retention hook (3) and bundle any excess AC power cord.
4. Plug the female end of the AC power cord into the power supply brick (4).
5. Connect the other end of the AC power cord to an AC outlet (5).
CAUTION: Failure to secure the power cable with the retention hook may result in the AC power cord
becoming disconnected, causing loss of data.
8 Chapter 2 Setup
Securing the thin client
These thin clients are designed to accept a security cable. The security cable prevents unauthorized removal
of the thin client, as well as preventing access to the secure compartment. To order this option, go to the HP
website at http://www.hp.com and search for your specic thin client.
1. Locate the security cable slot on the back panel.
2. Insert the security cable lock into the slot, and then use the key to lock it.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being
mishandled or stolen.
Routine thin client care
Use the following information to properly care for your thin client:
●
Never operate the thin client with the outside panel removed.
●
Keep the thin client away from excessive moisture, direct sunlight, and extreme heat and cold. For
information about the recommended temperature and humidity ranges for the thin client, go to
http://www.hp.com/go/quickspecs.
●
Keep liquids away from the thin client and keyboard.
●
Turn o the thin client and wipe the exterior with a soft, damp cloth as needed. Using cleaning products
may discolor or damage the nish.
Securing the thin client 9
3 Hardware changes
Warnings and cautions
Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and
warnings in this guide.
WARNING! To reduce the risk of personal injury or equipment damage from electric shock, hot surfaces, or
re:
Energized and moving parts are inside. Disconnect power to the equipment before removing the enclosure.
Allow the internal system components to cool before you touch them.
Replace and secure the enclosure before re-energizing the equipment.
Do not plug telecommunications or telephone connectors into the network interface controller (NIC)
receptacles.
Do not disable the AC power cord grounding plug. The grounding plug is an important safety feature.
Plug the AC power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup
and provides guidelines for posture and work habits that increase your comfort and decrease your risk of
injury. It also provides electrical and mechanical safety information. This guide is located on the web at
http://www.hp.com/ergo.
CAUTION: Static electricity can damage the electrical components of the thin client or optional equipment.
Before beginning the following procedures, be sure that you are discharged of static electricity by briey
touching a grounded metal object.
When the thin client is plugged into an AC power source, voltage is always applied to the system board. You
must disconnect the power cord from the power source before opening the thin client to prevent damage to
internal components.
Removing and replacing the access panel
Removing the access panel
WARNING! To reduce the risk of personal injury or equipment damage from electric shock, hot surfaces, or
re, ALWAYS operate the thin client with the access panel in place. In addition to enhancing safety, the access
panel may provide important instructions and identication information, which may be lost if the access
panel is not used. DO NOT use any access panel except the one that is provided by HP for use with this thin
client.
Before removing the access panel, be sure that the thin client is turned o and the AC power cord is
disconnected from the AC outlet.
To remove the access panel:
1. Remove/disengage any security devices that prohibit opening the thin client.
2. Remove all removable media, such as USB ash drives, from the thin client.
3. Turn o the thin client properly through the operating system, and then turn o any external devices.
10 Chapter 3 Hardware changes
4. Disconnect the AC power cord from the AC outlet, and disconnect any external devices.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as
the system is plugged into an active AC outlet. You must disconnect the AC power cord to avoid damage
to the internal components of the thin client.
5. Remove the stand from the thin client.
6. Lay the unit at on a stable surface with the right side up.
7. Release the latch (1) on the left side of the rear I/O panel, rotate the I/O panel (2) to the right, and then
lift it o the thin client.
8. Move the access panel latch (1) to the right to release the access panel.
9. Slide the access panel approximately 6 mm (.24 in) toward the back of the chassis, and then lift the
panel o of the thin client (2).
Removing and replacing the access panel 11
Replacing the access panel
To replace the access panel:
1. Position the access panel on the chassis, approximately 6 mm (.24 in) inside the edge of the chassis.
Slide the panel toward the front of the chassis (1) until it locks into place.
2. Move the access panel latch (2) to the left to secure the access panel.
3. Insert the hooks on the right side of the rear I/O panel (1) into the right side of the back of the chassis,
rotate the left side (2) to the chassis, and then press it to the chassis until it locks in place.
12 Chapter 3 Hardware changes
Locating internal components
Item Component Item Component
1 Battery 5 Congurable serial port jumpers
2 System memory DIMM1 6 USB 3.0 port
3 System memory DIMM2 7 M.2 socket for a 42 mm, 60 mm, or 80 mm M.2
primary storage module
4 Clear CMOS button 8 M.2 socket for a 42 mm M.2 secondary storage
module
Locating internal components 13
Replacing an M.2 storage module
Two M.2 storage module sockets can be installed in the thin client:
●
A 42 mm, 60 mm, or 80 mm M.2 primary storage module may be installed in one socket.
●
A 42 mm M.2 secondary storage module may be installed in the other socket.
To remove an M.2 ash storage module:
1. Remove/disengage any security devices that prohibit opening the thin client.
2. Remove all removable media, such as USB ash drives, from the thin client.
3. Turn o the thin client properly through the operating system, and then turn o any external devices.
4. Disconnect the AC power cord from the AC outlet, and disconnect any external devices.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as
the system is plugged into an active AC outlet. You must disconnect the AC power cord to avoid damage
to the internal components of the thin client.
5. Remove the stand from the thin client.
6. Lay the unit at on a stable surface with the right side up.
7. Remove the thin client access panel. See Removing and replacing the access panel on page 10
8. Locate the M.2 socket on the system board. See Locating internal components on page 13.
9. Loosen the screw securing the storage module until the end of the module can be raised.
10. Pull the storage module out of the socket.
14 Chapter 3 Hardware changes
11. Pull the screw kit o of the storage module and attach it to the replacement storage module.
12. Slide the new storage module into the M.2 socket on the system board and press the module connectors
rmly into the socket.
NOTE: A storage module can be installed in only one way.
Replacing an M.2 storage module 15
13. Press the storage module down and use a screwdriver to tighten the screw and secure the module to the
system board.
14. Replace and latch the access panel, and then reinstall the rear I/O panel. See Removing and replacing
the access panel on page 10.
15. Replace the thin client stand.
16. Reconnect the AC power cord and turn on the thin client.
17. Lock any security devices that were disengaged when the thin client access panel was removed.
Removing and replacing the battery
WARNING! Before removing the access panel, be sure that the thin client is turned o and the AC power cord
is disconnected from the AC outlet.
To remove and replace the battery:
1. Remove/disengage any security devices that prohibit opening the thin client.
2. Remove all removable media, such as USB ash drives, from the thin client.
3. Turn o the thin client properly through the operating system, and then turn o any external devices.
4. Disconnect the AC power cord from the AC outlet, and disconnect any external devices.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as
the system is plugged into an active AC outlet. You must disconnect the AC power cord to avoid damage
to the internal components of the thin client.
5. Remove the stand from the thin client.
6. Lay the unit at on a stable surface with the right side up.
7. Remove the thin client access panel. See Removing and replacing the access panel on page 10.
8. Locate the battery on the system board.
9. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the
battery. When the battery pops up, lift it out (1).
16 Chapter 3 Hardware changes
10. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the
positive side up. Push the other edge down until the clamp snaps over the other edge of the battery (2).
11. Replace and latch the access panel, and then reinstall the rear I/O panel. See Removing and replacing
the access panel on page 10.
12. Replace the thin client stand.
13. Reconnect the AC power cord and turn on the thin client.
14. Lock any security devices that were disengaged when the thin client access panel was removed.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, go to http://www.hp.com and search for “recycle”.
Icon Denition
Batteries, battery packs, and accumulators should not be disposed of together with the general household
waste. In order to forward them to recycling or proper disposal, please use the public collection system or
return them to HP, an authorized HP partner, or their agents.
The Taiwan EPA requires dry battery manufacturing or importing rms, in accordance with Article 15 or the
Waste Disposal Act, to indicate the recovery marks on the batteries used in sales, giveaways, or promotions.
Contact a qualied Taiwanese recycler for proper battery disposal.
Removing and replacing the battery 17
Installing an internal USB ash drive
There is one USB 3.0 ash drive port on the system board.
To install a USB ash drive:
1. Remove/disengage any security devices that prohibit opening the thin client.
2. Remove all removable media, such as USB ash drives, from the thin client.
3. Turn o the thin client properly through the operating system, and then turn o any external devices.
4. Disconnect the AC power cord from the AC outlet, and disconnect any external devices.
5. Remove the stand from the thin client.
6. Lay the unit at on a stable surface with the right side up.
7. Remove the thin client access panel. See Removing and replacing the access panel on page 10.
WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components
to cool before you touch them.
8. Locate the USB ash drive port on the system board.
9. Align the USB ash drive with the USB port and press the drive rmly into the port until it is securely
seated.
10. Replace and latch the access panel, and then reinstall the rear I/O panel. See Removing and replacing
the access panel on page 10.
11. Replace the thin client stand.
12. Reconnect the AC power cord and turn on the thin client.
13. Lock any security devices that were disengaged when the thin client access panel was removed.
18 Chapter 3 Hardware changes
Upgrading system memory
The memory socket on the system board is populated with one memory module. To achieve the maximum
memory support, you can populate each memory socket with up to 16 GB of memory each (32 GB total).
For proper system operation, the memory module must adhere to the following specications:
●
Industry-standard 260-pin Small Outline DIMM (SODIMM)
●
Unbuered non-ECC PC4-17000 DDR4-1866 MHz
●
1.2 volt DDR4-SDRAM memory module
The thin client supports the following:
●
Single-Rank and Dual-Rank modules
●
Single-sided and double-sided memory modules
●
Strongly recommend using the identical memory (same vendor, die revision and capacity) when using
both SODIMM slots
Higher-speed DDR4 SODIMM modules will actually operate at a maximum system memory speed of 1866
MHz.
NOTE: The system does not operate properly when a nonsupported memory module is installed.
Installing a memory module
CAUTION: You must unplug the power cord and wait approximately 30 seconds for the power to drain
before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to
the memory modules as long as the thin client is plugged into an active AC outlet. Adding or removing
memory modules while voltage is present may cause irreparable damage to the memory modules or system
board.
The memory module socket has gold-plated metal contacts. When upgrading the memory, it is important to
use a memory module with gold-plated metal contacts to prevent corrosion and/or oxidation resulting from
having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the thin client or optional cards. Before beginning
the following procedures, be sure that you are discharged of static electricity by
metal object.
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the
module.
1. Remove/disengage any security devices that prohibit opening the thin client.
2. Remove all removable media, such as USB ash drives, from the thin client.
3. Turn o the thin client properly through the operating system, and then turn o any external devices.
4. Unplug the power cord from the AC outlet, and disconnect any external devices.
CAUTION: You must unplug the power cord and wait approximately 30 seconds for the power to drain
before adding or removing a memory module. Regardless of the power-on state, voltage is always
supplied to the memory module as long as the thin client is plugged into an active AC outlet. Adding or
removing a memory module while voltage is present may cause irreparable damage to the memory
module or system board.
briey touching a grounded
5. Remove the stand from the thin client.
Upgrading system memory 19
6. Position the unit at on a stable surface with the right side up.
7. Remove the thin client access panel. See Removing and replacing the access panel on page 10.
WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components
to cool before you touch them.
8. Locate the memory module on the system board. See Locating internal components on page 13.
9. To remove a memory module , press outward on the two latches on each side of the memory module (1),
rotate the memory module up, and then pull the memory module out of the socket (2).
10. Slide the new memory module (1) into the socket at approximately a 30° angle, and then press the
memory module down (2) so that the latches lock it in place.
NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab
on the memory socket.
11. Replace the access panel. See Removing and replacing the access panel on page 10.
12. Replace the thin client stand.
13. Reconnect external devices, reconnect the power cord, and then turn the thin client on.
14. Lock any security devices that were disengaged when the thin client access panel was removed.
The thin client automatically recognizes the new memory when you turn on the thin client.
20 Chapter 3 Hardware changes
Conguring the serial port
One congurable powered serial port is standard on the thin client. Devices that support a powered serial
interface do not require an external power source. To determine which serial port pin powered a specic
device, refer to the specication for that device. The default setting for the powered serial port is not
powered.
Two system board jumpers control which pins are powered (5V) on the serial port, as follows:
●
Jumper E43 controls power on pin 9 of the serial port
●
Jumper E44 controls power on pin 1 of the serial port
To turn on power to the serial port, place the jumper on pins 2 and 3.
To turn o power to the power port, place the jumper on pins 1 and 2.
Locating congurable serial port jumpers
See Locating internal components on page 13 to nd the congurable serial port jumpers. Individual
congurable serial port jumpers on the system board are positioned as shown in the following illustration:
Item Jumper
1 E44
2 E43
Conguring the serial port 21
Serial port functionality
CAUTION: To prevent severe equipment damage, carefully verify the location of the serial port jumper
before you congure it. See Locating congurable serial port jumpers on page 21 for locations.
Jumper Conguration Function Pin
22 Chapter 3 Hardware changes
Conguring the serial port
1. Remove/disengage any security devices that prohibit opening the thin client.
2. Remove all removable media, such as USB ash drives, from the thin client.
3. Turn o the thin client properly through the operating system, and then turn o any external devices.
4. Unplug the power cord from the AC outlet, and disconnect any external devices.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as
the system is plugged into an active AC outlet. You must unplug the power cord to avoid damage to the
internal components of the thin client.
5. Remove the stand from the thin client.
6. Position the unit at on a stable surface with the right side up.
7. Remove the thin client access panel. See Removing and replacing the access panel on page 10.
8. Locate the serial port and jumper. See Locating congurable serial port jumpers on page 21
9. Place jumpers on the appropriate pins. (See Serial port functionality on page 22 to determine the
appropriate pins.)
CAUTION: An unsupported conguration can cause severe equipment damage. Carefully verify serial
port jumper locations and supported congurations before you congure a serial port. See Locating
congurable serial port jumpers on page 21 for jumper locations. See Serial port functionality
on page 22 for supported congurations.
10. Replace the access panel. See Removing and replacing the access panel on page 10.
11. Replace the thin client stand.
12. Reconnect external devices, reconnect the power cord, and then turn the thin client on.
13. Lock any security devices that were disengaged when the thin client access panel was removed.
Conguring the serial port 23
A Computer Setup (F10) Utility, BIOS Settings
Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
●
Change factory default settings.
●
Set the system date and time.
●
Set, view, change, or verify the system conguration, including settings for processor, graphics,
memory, audio, storage, communications, and input devices.
●
Modify the boot order of bootable devices such as solid-state drives or USB ash media devices.
●
Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test (POST)
messages. Post Messages Disabled suppresses most POST messages, such as memory count, product
name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the
mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1
through F12).
●
Enter the Asset Tag or property identication number assigned by the company to this computer.
●
Enable the power-on password prompt during system restarts (warm boots) as well as during power-on.
●
Establish a setup password that controls access to the Computer Setup (F10) Utility and the settings
described in this section.
●
Secure integrated I/O functionality, including the USB, audio, or embedded NIC, so that they cannot be
used until they are unsecured.
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system. To access the
Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer.
2. Press either esc or F10 while the “Press the ESC key for Startup Menu” message is displayed at the
bottom of the screen.
Pressing esc displays a menu that allows you to access dierent options available at startup.
NOTE: If you do not press esc or F10 at the appropriate time, you must restart the computer and again
press esc or F10 when the monitor light turns green to access the utility.
NOTE: You can select the language for most menus, settings, and messages using the Language
Selection option using the F8 key in Computer Setup.
3. If you pressed esc, press F10 to enter Computer Setup.
4. A choice of ve headings appears in the Computer Setup Utilities menu: File, Storage, Security, Power,
and Advanced.
24 Appendix A Computer Setup (F10) Utility, BIOS Settings
5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys
to select the option you want, then press enter. To return to the Computer Setup Utilities menu, press
esc.
6. To apply and save changes, select File > Save Changes and Exit.
●
If you have made changes that you do not want applied, select Ignore Changes and Exit.
●
To reset to factory settings, select Apply Defaults and Exit. This option will restore the original
factory system defaults.
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) changes
because the CMOS could become corrupted. It is safe to turn o the computer only after exiting the F10 Setup
screen.
Heading Table
File Computer Setup—File on page 26
Storage Computer Setup—Storage on page 27
Security Computer Setup—Security on page 28
Power Computer Setup—Power on page 29
Advanced Computer Setup—Advanced on page 30
Computer Setup (F10) Utilities 25
Computer Setup—File
NOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.
Option Description
System Information Lists:
●
Product name
●
SKU number
●
System Board CT Number
●
Processor type
●
Processor speed
●
Processor stepping
●
Cache size (L1/L2)
●
Memory size
●
Integrated MAC
●
System BIOS
●
Chassis serial number
●
Asset tracking number
About Displays copyright notice.
Set Time and Date Allows you to set system time and date.
Flash System BIOS Allows you to ash system BIOS from a USB recovery key.
Default Setup Allows you to:
●
Save Current Settings as Default
●
Restore Factory Settings as Default
Apply Defaults and Exit Loads the original factory system conguration settings for use by a subsequent “Apply Defaults and
Exit” action.
Ignore Changes and Exit Exits Computer Setup without applying or saving any changes.
Save Changes and Exit Saves changes to system conguration or default settings and exits Computer Setup.
26 Appendix A Computer Setup (F10) Utility, BIOS Settings
Computer Setup—Storage
Option Description
Device Conguration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and
options are displayed. The following options may be presented:
Hard Disk: Size, model, rmware version, serial number.
Storage Options SATA Emulation
CAUTION: SATA emulation changes may prevent access to existing drive data and degrade or corrupt
established volumes.
Allows you to choose how the SATA controller and devices are accessed by the operating system. There
are two supported options: IDE and AHCI (default).
IDE - This is the most backwards-compatible setting of the three options. Operating systems usually do
not require additional driver support in IDE mode.
AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take advantage of
more advanced features of the SATA controller.
USB Storage Boot
Allows you to set USB storage device default boot option in CSM/Legacy mode.
DPS Self-test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System
(DPS) self-tests.
NOTE: This selection will only appear when at least one drive capable of performing the DPS self tests is
attached to the system.
Boot Order Allows you to:
●
Specify the order in which EFI boot sources (such as a internal drive, USB hard drive, or USB optical
drive) are checked for a bootable operating system image. Each device on the list may be individually
excluded from or included for consideration as a bootable operating system source. EFI boot sources
always have precedence over legacy boot sources.
●
Specify the order in which legacy boot sources (such as a network interface card, internal drive, or
USB optical drive) are checked for a bootable operating system image. Each device on the list may be
individually excluded from or included for consideration as a bootable operating system source.
●
Specify the order of attached hard drives. The rst hard drive in the order will have priority in the
boot sequence and will be recognized as drive C (if any devices are attached).
NOTE: You can use F5 to disable individual boot items, as well as disable EFI boot and/or legacy boot.
MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specied in Boot Order, restart the computer
and press esc (to access the boot menu) and then F9 (Boot Order), or only F9 (skipping the boot menu)
when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use
the arrow keys to select the preferred bootable device and press enter. The computer then boots from the
selected non-default device for this one time.
Computer Setup (F10) Utilities 27
Computer Setup—Security
NOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.
Table A-1 Computer Setup—Security
Option Description
Setup Password Allows you to set and enable a setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, ash the ROM, and
make changes to certain plug and play settings under Windows.
Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears after a
power cycle or reboot. If the user does not enter the correct power-on password, the unit will not boot.
Password Options
(This selection appears
only if a power-on
password or setup
password is set.)
Device Security Allows you to set Device Available/Device Hidden (default is ‘Device Available’) for:
USB Security Allows you to set Enabled/Disabled (default is enabled) for:
Allows you to enable/disable:
●
Stringent Password – When set, enables a mode in which there is no physical bypass of the
password function. If enabled, removing the password jumper will be ignored.
●
Password Prompt on F9 & F12 – Default is enabled.
●
Setup Browse Mode – Allows viewing, but not changing, the F10 Setup Options without entering
setup password). Default is enabled.
●
System audio
●
Network controller
●
SATA0
●
SATA1
●
Front USB Ports
—
USB Port 0
—
USB Port 1
—
USB Port 9
—
USB Port 10
●
Rear USB Ports
—
USB Port 2
—
USB Port 3
●
Accessory USB Ports
—
USB Port 8
Slot Security Allows you to disable the M.2 PCI Express slot. Default is enabled.
●
Slot 1 - M.2 PCIe x1
Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server.
(Feature available on NIC models only; the network controller must be either a PCI expansion card or
embedded on the system board.) Default is enabled.
System IDs Allows you to set:
●
Asset tag (18-byte identier) – A property identication number assigned by the company to the
computer.
●
Ownership tag (80-byte identier)
28 Appendix A Computer Setup (F10) Utility, BIOS Settings
Table A-1 Computer Setup—Security (continued)
Option Description
Tool-less BIOS Update Allows you to enable the tool-less BIOS feature, in which BIOS invokes HpBiosUpdate.e (HpBiosMgmt.e)
System Security Provides these options:
Secure Boot
Conguration
and related toolsets in internal/external storage during the last stage of POST.
●
BIOS Update (enable/disable)
●
BIOS Image File Name
●
Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches.
Default is enabled.
●
Virtualization Technology (enable/disable) – Controls the virtualization features of the processor.
Changing this setting requires turning the computer o and then back on. Default is disabled.
●
TPM Device– Lets you set the Trusted Platform Module as available or hidden.
●
TPM State – Select to enable the TPM.
●
TPM Clear – Select to reset the TPM to an unowned state. After the TPM is cleared, it is also turned
o. To temporarily suspend TPM operations, turn the TPM o instead of clearing it.
CAUTION: Clearing the TPM resets it to factory defaults and turns it o. You will lose all created
keys and data protected by those keys.
The options on this setup page are only for Windows 10 and other operating systems that support Secure
Boot. Changing the default setting of the setup options on this page for operating system that do not
support secure boot may prevent the system from booting successfully.
Legacy Support (enable/disable) – Enable or disable the legacy operating system support (Windows
Embedded Standard 7 and HP Thin-Pro).
Secure Boot (enable/disable) – Only when the Legacy Support set to disable, this item can be set to
enable. This item is for Secure Boot ow control. Secure boot is possible only if system run in user mode.
Key Management
●
Clear Secure Boot Keys (Clear/Don’t Clear). Lets you clear the Secure Boot Key.
●
Key ownership (HP keys/Customer keys). Lets you change the keys of dierent owners.
Fast Boot (Enable/Disable) – Enable Fast Boot cause system boot by initializing a minimal set of devices
which is required to launch active boot option. This option has no eect for BBS boot options.
Computer Setup—Power
NOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.
Table A-2 Computer Setup—Power
Option Description
OS Power Management Runtime Power Management (enable/disable) – Allows certain operating systems to reduce processor
Hardware Power
Management
voltage and frequency when the current software load does not require the full capabilities of the
processor. Default is enabled.
Idle Power Savings (Extended/Normal) – Extended/Normal. Allows certain operating systems to decrease
the processors power consumption when the processor is idle. Default is ‘extended’.
ACPI S3 PS2 Mouse Wake Up (enable/disable) – Enables or disables waking from S3 due to any PS2 mouse
activity or a button click only.
S5 Maximum Power Savings – Turns o power to all nonessential hardware when system is o to meet
EUP Lot 6 requirement of less than 0.5 Watt power usage. Default is disabled.
Computer Setup (F10) Utilities 29
Computer Setup—Advanced
NOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.
Table A-3 Computer Setup—Advanced (for advanced users)
Option Heading
Power-On Options Allows you to set:
●
POST messages (enable/disable) – Default is disabled.
●
Press the ESC key for Startup Menu (Displayed/Hidden).
●
After Power Loss (o/on/previous state) – Default is Power o. Set this option as follows:
—
—
—
NOTE: If you turn o power to the computer using the switch on a power strip, you will not be able to use
the suspend/sleep feature or the Remote Management features.
●
POST Delay (in seconds) – Enabling this feature will add a user-specied delay to the POST process.
This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly, so slowly
that they are not ready to boot by the time POST is nished. The POST delay also gives you more time
to select F10 to enter Computer (F10) Setup. Default is ‘None’.
●
Bypass F1 Prompt on Conguration Changes (enable/disable).
●
Remote Wakeup Boot Source (Local Hard Drive/Remote Server). Allows you to set the source from
which the computer gets its boot les when remotely awakened.
Power o—causes the computer to remain powered o when power is restored.
Power on—causes the computer to power on automatically as soon as power is restored.
Previous state—causes the computer to power on automatically as soon as power is restored, if it
was on when power was lost.
BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify.
Onboard Devices Allows you to set resources for or disable legacy devices.
Bus Options On some models, allows you to enable or disable:
●
PCI SERR# Generation. Default is enabled.
●
PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI conguration space; only
needed when more than one graphics controller is installed. Default is disabled.
Device Options
Option ROM Launch
Policy
●
Integrated Graphics (Auto/Force) – Use this option to manage integrated (UMA) graphics memory
allocation. The value you choose allocates memory permanently to graphics and is unavailable to the
operating system. For example, if you set this value to 512M on a system with 2 GB of RAM, the system
always allocates 512 MB for graphics and the other 1.5 GB for use by the BIOS and operating system.
Default is ‘Auto’ which sets UMA memory by the memory installed on the platform as follows:
—
< 4 GB: 256 MB
—
4 GB - 6 GB: 512 MB
—
> 6 GB: 1 GB
If you select Force, the UMA Frame Buer Size option displays, which lets you set the UMA memory size
allocation between 256 MB and 1 GB.
●
S5 Wake on LAN (enable/disable)
●
Num Lock State at Power-On (o/on). Default is o.
●
Internal Speaker (some models) (does not aect external speakers) – Default is enabled.
Allows you to set:
●
Onboard NIC PXE Option ROMs (enable/disable)
30 Appendix A Computer Setup (F10) Utility, BIOS Settings
Changing BIOS Settings from the HP BIOS Conguration Utility
(HPBCU)
Some BIOS settings may be changed locally within the operating system without having to go through the
F10 utility. This table identies the items that can be controlled with this method.
For more information about the HP BIOS Conguration Utility, see the HP BIOS Conguration Utility (BCU) User
Guide at www.hp.com.
BIOS setting Default value Other values
Language English Francais, Espanol, Deutsch, Italiano, Dansk, Suomi, Nederlands, Norsk,
Portugues, Svenska, Japanese
Set Time 00:00 00:00:23:59
Set Day 01/01/2011 01/01/2011 to current date
Default Setup None Save Current Settings as Default; Restore Factory Settings as Default
Apply Defaults and Exit Disable Enable
SATA Emulation AHCI IDE
USB Storage Boot Before SATA After SATA
UEFI Boot Sources Windows Boot Manager USB Floppy/CD; USB hard drive
Legacy Boot Sources USB oppy/CD Hard drive
Embedded Security
Device(Device Security)
System Audio Device available Device hidden
Network Controller Device available Device hidden
SATA0 Device available Device hidden
Front USB Ports Enable Disable
USB Port 0, 1, 9 & 10 Enable Disable
Rear USB Ports Enable Disable
USB Port 2 & 3 Enable Disable
Internal USB Ports Enable Disable
USB Port 8 Enable Disable
M.2 PCIe x Enable Disable
Network Boot Enable Disable
Asset Tracking Number
Ownership Tag
BIOS Update Disable Auto; Force
BIOS Image File Name
Device available Device hidden
Data Execution Prevention Enable Disable
Virtualization Technology Disable Enable
Changing BIOS Settings from the HP BIOS Conguration Utility (HPBCU) 31
BIOS setting Default value Other values
TPM Device Disable Enable
TPM State Enable Disable
TPM Clear Do not reset Reset
Legacy Support Enable Disable (Note: The default value may be varied depends on the OS)
Secure Boot Disable Enable (Note: The default value may be varied depends on the OS)
Clear Secure Boot Keys Don’t Clear Clear
Key Ownership HP Keys Custom Keys
Fast Boot Disable Enable (Note: The default value may be varied depends on the OS)
Setup Browse Mode Enable Disable
Password Prompt on F9 &
F12
Runtime Power Management Enable Disable
Idle Power Savings Extended Normal
ACPI S3 PS2 Mouse Wake Up Enable Disable
S5 Maximum Power Savings Disable Enable
S5 Wake on LAN Disable Enable
POST Messages Disable Enable
Press the ESC key for Startup
Menu
After Power Loss O On, Previous State
POST Delay (in seconds) None 5, 10, 15, 20, 60
Bypass F1 Prompt on
Conguration Changes
Remote Wakeup Boot Source Local Hard Drive Remote Server
Power on Sunday – Saturday Disable Enable
Power on Time (hh:mm) 00:00 00:00:23:59
Serial Port A IO=3F8; IRQ=4 Disable, IO=3F8h; IRQ=3, IO=2F8h; IRQ=4, IO=2F8h; IRQ=3
Enable Disable
Displayed Hidden
Disable Enable
Serial Port B IO=2F8h; IRQ=3 Disable, IO=3F8h; IRQ=4, IO=3F8h; IRQ=3, IO=2F8h; IRQ=4
PCI SERR# Generation Enable Disable
PCI VGA Palette Snooping Disable Enable
Integrated Graphics Auto Disable, Force
UMA Frame Buer Size 512M 256M, 1G
Num Lock State at Power- On On O
Internal Speaker Enable Disable
Onboard NIC Option ROM
Download
PXE Disable
32 Appendix A Computer Setup (F10) Utility, BIOS Settings
B Diagnostics and troubleshooting
LEDs
Table B-1 Power and IDE Flash Activity LEDs
LED Status
Power LED O When the unit is plugged into the wall socket and the Power LED is o, the unit is powered o.
However, the network can trigger a Wake On LAN event in order to perform management functions.
Power LED On Displays during boot sequence and while the unit is on. During boot sequence, hardware initialization is
processed and startup tests are performed on the following:
●
Processor initialization
●
Memory detection and initialization
●
Video detection and initialization
NOTE: If one of the tests fails, the unit will simply stop, but the LED will stay on. If the video test fails,
the unit beeps. There are no messages sent to video for any of these failed tests.
NOTE: After the video subsystem is initialized, anything that fails will have an error message.
NOTE: RJ-45 LEDs are located inside the RJ-45 connector on the top, rear panel of the thin client. The LEDs are visible when the
connector is installed. Blinking green indicates network activity, and amber indicates a 100MB speed connection.
IDE LED is O When the unit is powered on and the ash activity light is o, then there is no access to the system
ash.
IDE LED blinks white Indicates the system is accessing the internal IDE ash.
LEDs 33
Wake-on LAN
Wake-on LAN (WOL) allows a computer to be turned on or resumed from sleep or hibernation state by a
network message. You can enable or disable WOL in Computer Setup using the S5 Maximum Power Savings
setting.
To enable or disable WOL:
1. Turn on or restart the computer.
2. Press either esc or F10 while the “Press the ESC key for Startup Menu” message is displayed at the
bottom of the screen.
NOTE: If you do not press esc or F10 at the appropriate time, you must restart the computer and again
press esc or F10 when the monitor light turns green to access the utility.
3. If you pressed esc, press F10 to enter Computer Setup.
4. Navigate to Power > Hardware Power Management.
5. Set S5 Maximum Power Savings as follows:
●
Disable WOL = Enabled
●
Enable WOL = Disabled
6. Press F10 to accept any changes.
7. Select File > Save Changes and Exit.
Power-On Sequence
At power-on, the ash boot block code initializes the hardware to a known state, then performs basic poweron diagnostic tests to determine the integrity of the hardware. Initialization performs the following functions:
1. Initializes CPU and memory controller.
2. Initializes and congures all PCI devices.
3. Initializes video software.
4. Initializes the video to a known state.
5. Initializes USB devices to a known state.
6. Performs power-on diagnostics. For more information, see “Power-On Diagnostic Tests”.
7. The unit boots the operating system.
34 Appendix B Diagnostics and troubleshooting
Resetting the Setup and Power-on passwords
You can reset the Setup and Power-on passwords as follows:
1. Turn o the computer and disconnect the power cord from the power outlet.
2. Remove the side access panel and the metal side cover.
3. Remove the password jumper from the system board header labeled PSWD/E49.
4. Replace the metal side cover and the side access panel.
5. Connect the computer to AC power, and then turn on the computer.
6. Turn o the computer and disconnect the power cord from the power outlet.
7. Remove the side access panel and the metal side cover.
8. Replace the password jumper.
9. Replace the metal side cover and the side access panel.
Power-on diagnostic tests
The Power-on diagnostics performs basic integrity tests of the hardware to determine its functionality and
conguration. If a diagnostic test fails during hardware initialization the unit simply stops. There are no
messages sent to video.
NOTE: You may try to restart the unit and run through the diagnostic tests a second time to conrm the rst
shutdown.
The following table lists the tests that are performed on the unit.
Table
B-2 Power-on diagnostic test
Test Description
Boot Block Checksum Tests boot block code for proper checksum value
DRAM Simple write/read pattern test of the rst 640k of memory
Serial Port Tests the serial port using simple port verication test to determine if ports are present
Timer Tests timer interrupt by using polling method
RTC CMOS battery Tests integrity of RTC CMOS battery
NAND ash device Tests for proper NAND ash device ID present
Resetting the Setup and Power-on passwords 35
Interpreting POST diagnostic front panel LEDs and audible codes
This section covers the front panel LED codes as well as the audible codes that may occur before or during
POST that do not necessarily have an error code or text message associated with them.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system
board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect
the power cord from the wall outlet and allow the internal system components to cool before touching.
NOTE: Recommended actions in the following table are listed in the order in which they should be
performed.
Not all diagnostic lights and audible codes are available on all models.
Table B-3 Diagnostic front panel LEDs and audible codes
Activity Beeps Possible Cause Recommended Action
White Power LED On. None Computer on. None
White Power LED ashes every
two seconds.
Red Power LED ashes two
times, once every second,
followed by a two second pause.
Beeps stop after fth iteration
but LEDs continue until problem
is solved.
Red Power LED ashes four
times, once every second,
followed by a two second pause.
Beeps stop after fth iteration
but LEDs continue until problem
is solved.
None Computer in Suspend to
RAM mode (some models
only) or normal Suspend
mode.
2 Processor thermal
protection activated:
A fan may be blocked or not
turning.
OR
The heat sink/fan assembly
is not properly attached to
the processor.
OR
The unit has vents blocked
or is in a location where the
ambient temperature is too
high.
4 Power failure (power supply
is overloaded).
OR
The incorrect external
power supply adapter is
being used on the unit.
No action required. Press any key or move the mouse
to wake the computer.
1. Ensure that the computer air vents are not
blocked and the processor cooling fan is
plugged in and running, if equipped.
2. Contact an authorized reseller or service
provider.
1. Check if a device is causing the problem by
removing ALL attached devices. Power on the
system. If the system enters the POST, then
power o and replace one device at a time and
repeat this procedure until failure occurs.
Replace the device that is causing the failure.
Continue adding devices one at a time to
ensure all devices are functioning properly.
2. Replace the power supply.
3. Replace the system board.
Red Power LED ashes ve
times, once every second,
followed by a two second pause.
Beeps stop after fth iteration
but LEDs continue until problem
is solved.
5 Pre-video memory error. CAUTION: To avoid damage to the memory
36 Appendix B Diagnostics and troubleshooting
modules or the system board, you must unplug the
computer power cord before attempting to reseat,
install, or remove a memory module.
1. Reseat memory modules.
2. Replace memory modules one at a time to
isolate the faulty module.
Table B-3 Diagnostic front panel LEDs and audible codes (continued)
Activity Beeps Possible Cause Recommended Action
3. Replace third-party memory with HP memory.
4. Replace the system board.
Red Power LED ashes six times,
once every second, followed by a
two second pause. Beeps stop
after fth iteration but LEDs
continue until problem is solved.
Red Power LED ashes eight
times, once every second,
followed by a two second pause.
Beeps stop after fth iteration
but LEDs continue until problem
is solved.
System does not power on and
LEDs are not ashing.
6 Pre-video graphics error. For systems with a graphics card:
1. Reseat the graphics card.
2. Replace the graphics card.
3. Replace the system board.
For systems with integrated graphics, replace the
system board.
8 Invalid ROM based on bad
checksum.
None System unable to power on. Press and hold the power button for less than four
1. Reash the system ROM with the latest BIOS
image using the BIOS Recovery procedure.
2. Replace the system board.
seconds. If the hard drive LED turns white, the power
button is working correctly. Try the following:
1. Remove the power cord from the computer.
2. Open the computer and press the yellow CMOS
button on the system board for four seconds
(located near the front USB ports).
3. Verify that the AC cord is plugged into the
power supply.
4. Close the unit and reattach the power cord.
5. Try to power on the computer.
6. Replace the unit.
Interpreting POST diagnostic front panel LEDs and audible codes 37
POST numeric codes and text messages
This section covers those POST errors that have numeric codes associated with them. The section also
includes some text messages that may be encountered during POST.
NOTE: The computer will beep once after a POST text message is displayed on the screen.
Table B-4 Numeric Codes and Text Messages
Control panel message Description Recommended action
103-System Board Failure DMA or timers. 1. Clear CMOS.
2. Remove expansion boards.
3. Replace the system board.
110-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an
option ROM too large to download during POST.
161-Real-Time Clock Power Loss Invalid time or date in conguration memory.
RTC (real-time clock) battery may need to
be replaced.
164-MemorySize Error Memory amount has changed since the last
boot (memory added or removed).
201-Memory Error RAM failure. 1. Ensure memory modules are correctly
1. If a PCI expansion card was recently
added, remove it to see if the problem
remains.
2. In Computer Setup, set Advanced >
Device Options > NIC PXE Option ROM
Download to DISABLE to prevent PXE
option ROM for the internal NIC from being
downloaded during POST to free more
memory for an expansion card's option
ROM. Internal PXE option ROM is used for
booting from the NIC to a PXE server.
Reset the date and time under Control Panel
(Computer Setup can also be used). If the
problem persists, replace the RTC battery. See
the Removal and Replacement section for
instructions on installing a new battery, or
contact an authorized dealer or reseller for RTC
battery replacement.
Press the F1 key to save the memory changes.
installed.
2. Verify proper memory module type.
3. Remove and replace the identied faulty
memory module(s).
4. If the error persists after replacing
memory modules, replace the system
board.
214-DIMM Conguration Warning Populated DIMM Conguration is not optimized. Rearrange the DIMMs so that each channel has
the same amount of memory.
301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer
turned o.
2. Check connector for bent or missing pins.
3. Ensure that none of the keys are
depressed.
4. Replace keyboard.
510-Flash Screen Image Corrupted Flash Screen image has errors. Reash the system ROM with the latest BIOS
image.
38 Appendix B Diagnostics and troubleshooting
Table B-4 Numeric Codes and Text Messages (continued)
Control panel message Description Recommended action
512-Chassis, Rear Chassis, or Front Chassis Fan
not Detected
513-Front Chassis fan not detected Front chassis fan is not connected or may have
912-Computer Cover Has Been Removed Since
Last System Startup
921-Device in PCI Express slot failed to initialize There is an incompatibility/problem with this
1720-SMART Hard Drive Detects Imminent
Failure
Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer
Chassis, rear chassis, or front chassis fan is not
connected or may have malfunctioned.
malfunctioned.
Computer cover was removed since last system
startup.
device and the system or PCI Express Link could
not be retrained to an x1.
Hard drive is about to fail. (Some hard drives
have a hard drive rmware patch that will x an
erroneous error message.)
1. Reseat chassis, rear chassis, or front
chassis fan.
2. Reseat fan cable.
3. Replace chassis, rear chassis, or front
chassis fan.
1. Reseat front chassis fan.
2. Reseat fan cable.
3. Replace front chassis fan.
No action required.
Try rebooting the system. If the error reoccurs,
the device may not work with this system
1. Determine if hard drive is giving correct
error message. Run the Drive Protection
System test using F2 Diagnostics.
2. Apply hard drive rmware patch
if applicable. (Available at
http://www.hp.com/support.)
3. Back up contents and replace hard drive.
Setup.
Network Server Mode Active and No Keyboard
Attached
Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities.
Keyboard failure while Network Server Mode
enabled.
1. Reconnect keyboard with computer
turned o.
2. Check connector for bent or missing pins.
3. Ensure that none of the keys are
depressed.
4. Replace keyboard.
POST numeric codes and text messages 39
Troubleshooting
Basic troubleshooting
If the thin client is experiencing operating problems or will not power on, review the following items.
Table B-5 Power-on troubleshooting
Issue Procedures
The thin client unit is experiencing operating
problems.
The thin client unit does not power on. 1. Verify that the power supply is good by installing it on a known working unit and
The thin client unit powers on and displays a
splash screen, but does not connect to the
server.
No link or activity on the network RJ-45 LEDs
or the LEDs do not illuminate blinking green
after powering on the thin client unit. (The
network LEDs are located inside the RJ-45
connector on the top, rear panel of the thin
client. Indicator lights are visible when the
connector is installed.)
Ensure that the following connectors are securely plugged into the thin client unit:
Power connector, keyboard, mouse, network RJ-45 connector, display
testing it. If the power supply does not work on the test unit, replace the power
supply.
2. If the unit does not work properly with the replaced power supply, have the unit
serviced.
1. Verify that the network is operating and the network cable is working properly.
2. Verify that the unit is communicating with the server by having the System
Administrator ping the unit from the server:
—
If the thin client pings back, then the signal was accepted and the unit is
working. This indicates a conguration issue.
—
If the thin client does not ping back and the thin client does not connect to
the server, re-image the unit.
1. Verify that the network is not down.
2. Make sure the RJ-45 cable is good by installing the RJ-45 cable onto a known
working device—if a network signal is detected then the cable is good.
3. Verify the power supply is good by replacing the power cable to the unit with a
known working power supply cable and testing it.
4. If network LEDs still do not light and you know the power supply is good, then
re-image the unit.
5. If network LEDs still do not light, run the IP conguration procedure.
6. If network LEDs still do not light, have the unit serviced.
A newly connected unknown USB peripheral
does not respond or USB peripherals
connected prior to the newly connected USB
peripheral will not complete their device
actions.
Video does not display. 1. Verify that the monitor brightness is set to a readable level.
40 Appendix B Diagnostics and troubleshooting
An unknown USB peripheral may be connected and disconnected to a running
platform as long as you do not reboot the system. If problems occur, disconnect the
unknown USB peripheral and reboot the platform.
2. Verify the monitor is good by connecting it to a known working computer and
ensure its front LED turns green (assuming the monitor is Energy Star
compliant). If the monitor is defective, replace it with a working monitor and
repeat testing.
3. Re-image the thin client unit and power on the monitor again.
4. Test the thin client unit on a known working monitor. If the monitor does not
display video, replace the thin client unit.
Diskless (No-Flash) unit troubleshooting
This section is only for those units that do not have ATA Flash capability. Because there is no ATA Flash in this
model the boot priority sequence is:
●
USB device
●
PXE
1. When the unit boots, the monitor should display the following information:
Table B-6 Diskless unit troubleshooting
Item Information Action
MAC Address NIC portion of the system board is OK If no MAC Address, the system board is at fault. Contact the
GUID General system board information If no GUID information, the system board is at fault and
Client ID Information from server If no Client ID information there is no network connection.
MASK Information from server If no MASK information there is no network connection. This
Call Center for service.
should be replaced.
This may be caused by a bad cable, the server is down, or a
bad system board. Contact the Call Center for service for the
bad system board.
may be caused by a bad cable, the server is down, or a bad
system board. Contact the Call Center for service for the bad
system board.
DHCP IP Information from server If no DHCP IP information there is no network connection.
This may be caused by a bad cable, the server is down, or a
bad system board. Contact the Call Center for service for the
bad system board.
If you are running in a Microsoft RIS PXE environment, go to step 2.
If you are running in a Linux environment, go to step 3.
2. If you are running in a Microsoft RIS PXE environment, press the F12 key to activate the network service
boot as soon as the DHCP IP information appears on the screen.
If the unit does not boot to the network, the server is not congured to PXE.
If you missed the F12 cue, the system will try to boot to the ATA ash that is not present. The message
on the screen will read: ERROR: Non-system disk or disk error. Replace and press any key when ready.
Pressing any key will restart the boot cycle.
3. If you are running in a Linux environment, an error message will appear on the screen if there is no Client
IP. ERROR: Non-system disk or disk error. Replace and press any key when ready.
Troubleshooting 41
Conguring a PXE server
NOTE: All PXE software is supported by authorized service providers on a warranty or service contract basis.
Customers who call the HP Customer Service Center with PXE issues and questions should be referred to their
PXE provider for assistance.
Additionally, refer to the following:
– For Windows Server 2008 R2: http://technet.microsoft.com/en-us/library/7d837d88-6d8e-420c-b68f-
a5b4baeb5248.aspx
– For Windows Server 2012: http://technet.microsoft.com/en-us/library/jj648426.aspx
The services listed below must be running, and they may be running on dierent servers:
1. Domain Name Service (DNS)
2. Remote Installation Services (RIS)
NOTE: Active Directory DHCP is not required, but is recommended.
42 Appendix B Diagnostics and troubleshooting
C Using HP ThinUpdate to restore the image
HP ThinUpdate allows you to download images and add-ons from HP, capture an HP thin client image, and
create bootable USB ash drives for image deployment.
HP ThinUpdate is preinstalled on some HP thin clients, and it is also available as an add-on at
http://www.hp.com/support (search for the thin client model and see the Drivers & software section of the
support page for that model).
●
The Image Downloads feature lets you download an image from HP to either local storage or a USB ash
drive. The USB ash drive option creates a bootable USB ash drive that can be used to deploy the image
to other thin clients.
●
The Image Capture feature lets you capture an image from an HP thin client and save it to a USB ash
drive, which can be used to deploy the image to other thin clients.
●
The Add-on Downloads feature lets you download add-ons from HP to either local storage or a USB ash
drive.
●
The USB Drive Management feature lets you do the following:
—
Create a bootable USB ash drive from an image le on local storage
—
Copy an .ibr image le from a USB ash drive to local storage
—
Restore a USB ash drive layout
You can use a bootable USB ash drive created with HP ThinUpdate to deploy an HP thin client image to
another HP thin client of the same model with the same operating system.
System requirements
To create a recovery device for the purpose of reashing or restoring the software image on the ash, you will
need the following:
●
One or more HP thin clients.
●
USB ash device in the following size or larger:
—
ThinPro: 8 GB
—
Windows 10 IoT (if using the USB format): 32 GB
NOTE: Optionally, you can use the tool on a Windows computer.
This restore method will not work with all USB ash devices. USB ash devices that do not show up as
removable drive in Windows do not support this restore method. USB ash devices with multiple partitions
generally do not support this restore method. The range of USB ash devices available on the market is
constantly changing. Not all USB ash devices have been tested with the HP Thin Client Imaging Tool.
43
D Device management
The t630 includes a license for HP Device Manager and has a Device Manager agent pre-installed. HP Device
Manager is a thin client optimized management tool used to manage the full life cycle of HP thin clients to
include Discover, Asset Management, Deployment and Conguration. For more information on HP Device
Manager, please visit www.hp.com/go/hpdm.
If you wish to manage the t630 with other management tools such as Microsoft SCCM or LANDesk, go to
www.hp.com/go/clientmanagement for more information.
44 Appendix D Device management
E System BIOS
Updating or restoring a BIOS
HP Device Manager
HP Device Manager can be used to update the BIOS of a thin client. Customers can use a pre-built BIOS add-on
or can use the standard BIOS upgrade package along with an HP Device Manager File and Registry template.
For more information on HP Device Manager File and Registry templates, review the HP Device Manager User
Guide found at www.hp.com/go/hpdm.
Windows BIOS Flashing
You can use the BIOS Flash Update SoftPaq to restore or upgrade the system BIOS. Several methods for
changing the BIOS rmware stored on your computer are available.
The BIOS executable is a utility designed to ash the System BIOS within a Microsoft Windows environment.
To display the available options for this utility, launch the executable le under the Microsoft Windows
environment.
You can run the BIOS executable with or without the USB storage device. If the system does not have a USB
storage device installed, the BIOS update will perform under the Microsoft Windows environment and
followed by system reboot.
Linux BIOS Flashing
All BIOS ashing under ThinPro 6.x and later utilizes tool-less BIOS updates, in which the BIOS updates itself.
Use the following comments to ash a Linux BIOS:
●
hptc-bios-flash ImageName
Prepares the system to update the BIOS during the next restart. This command automatically copies the
les into the correct location and prompts you to restart the thin client. This command requires that the
tool-less update option in the BIOS settings is set to Auto. You can use hpt-bios-cfg to set the tool-
less update option in the BIOS.
hptc-bios-flash –h
●
Displays a list of options.
BitLocker Drive Encryption / BIOS Measurements
If you have Windows BitLocker Drive Encryption (BDE) enabled on your system, we recommend that you
temporarily suspend BDE before updating the BIOS. You should also obtain your BDE recovery password or
recovery PIN before suspending BDE. After you ash the BIOS, you can resume BDE.
To make a change to BDE, select Start > Control Panel > BitLocker Drive Encryption, click Suspend
Protection or Resume Protection and then click Yes.
As a general rule, updating the BIOS will modify measurement values stored in the Platform Conguration
Registers (PCRs) of the system's security module. Temporarily disable technologies that use these PCR values
to ascertain platform health (BDE is one such example) prior to ashing the BIOS. Once you update the BIOS,
re-enable the functions and restart the system so that you can take new measurements.
BootBlock Emergency Recovery Mode
Updating or restoring a BIOS 45
In the event of a failed BIOS update (for example if power is lost while updating), the System BIOS may
become corrupted. BootBlock Emergency Recovery Mode detects this condition and automatically searches
the root directory of the hard drive and any USB media sources for a compatible binary image. Copy the binary
(.bin) le in the DOS Flash folder to the root of the desired storage device, and then power on the system.
Once the recovery process locates the binary image, it attempts the recovery process. The automatic recovery
continues until it successfully restores or updates the BIOS. If the system has a BIOS Setup password, you may
need to use the Startup Menu / Utilities submenu to ash the BIOS manually after providing the password.
Sometimes there are restrictions on which BIOS versions are allowed to be installed on a platform. If the BIOS
that was on the system had restrictions, then only allowable BIOS versions may be used for recovery.
46 Appendix E System BIOS
F Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 47.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 47
3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
48 Appendix F Using HP PC Hardware Diagnostics (UEFI)
G Power cord set requirements
The power supplies on some computers have external power switches. The voltage select switch feature on
the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power
supplies on those computers that do not have external power switches are equipped with internal switches
that sense the incoming voltage and automatically switch to the proper voltage.
The power cord set received with the computer meets the requirements for use in the country where you
purchased the equipment.
Power cord sets for use in other countries must meet the requirements of the country where you use the
computer.
General requirements
The requirements listed below are applicable to all countries:
1. The power cord must be approved by an acceptable accredited agency responsible for evaluation in the
country where the power cord set will be installed.
2. The power cord set must have a minimum current capacity of 10A (7A Japan only) and a nominal voltage
rating of 125 or 250 volts AC, as required by each country’s power system.
3. The diameter of the wire must be a minimum of 0.75 mm2 or 18AWG, and the length of the cord must be
between 1.8 m (6 feet) and 3.6 m (12 feet).
The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or
against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits
from the product.
WARNING! Do not operate this product with a damaged power cord set. If the power cord set is damaged in
any manner, replace it immediately.
Japanese power cord requirements
For use in Japan, use only the power cord received with this product.
CAUTION: Do not use the power cord received with this product on any other products.
General requirements 49
Country-specic requirements
Additional requirements specic to a country are shown in parentheses and explained below.
Country Accrediting Agency Country Accrediting Agency
Australia (1)
Austria (1)
Belgium (1)
Canada (2)
Denmark (1)
Finland (1)
France (1)
Germany (1)
1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country where it will be used.
2. The exible cord must be Type SVT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) conguration.
3. Appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. Flexible cord must be Type VCT or VCTF, 3-conductor, 0.75 mm2 conductor size. Wall plug must be a two-pole
grounding type with a Japanese Industrial Standard C8303 (7A, 125V) conguration.
EANSW
OVE
CEBC
CSA
DEMKO
SETI
UTE
VDE
Italy (1)
Japan (3)
Norway (1)
Sweden (1)
Switzerland (1)
United Kingdom (1)
United States (2)
IMQ
METI
NEMKO
SEMKO
SEV
BSI
UL
50 Appendix G Power cord set requirements
H Statement of Volatility
Thin Client products typically have three types of memory devices namely, RAM, ROM, and Flash memory
devices. Data stored in the RAM memory device will be lost once the power is removed from the device. RAM
devices could be powered by main, aux, or battery power (power states are explained below). Therefore, even
when the unit is not connected to an AC outlet, some of the RAM devices could be powered by battery power.
Data stored in the ROM or Flash memory devices will retain its data even if the power is removed to the
device. Manufacturers of Flash device usually specify a period of time (in the order of ten years) for data
retention.
Denition of power states:
Main Power: Power available when the unit is turned on.
Aux or Standby power: Power available when the unit is in o state when the power supply is connected to
an active AC outlet.
Battery Power: Power from a coin battery present in the Thin Client systems.
The table below lists the available memory devices and their types per the models. Please note that the Thin
Client systems do not use traditional hard drives with moving parts. Instead, they use ash memory devices
with an IDE/ SATA front-end interface. Hence, the operating systems interface with these ash devices similar
to a regular IDE/ SATA hard drive. This IDE/ SATA ash device contains the image of the operating system. The
ash device can only be written by an administrator. A special software tool is required to format the ash
devices and clear the data stored in them.
Please nd below a list of steps that should be taken to update BIOS and use it to set the BIOS settings to
factory default settings.
1. Download the latest BIOS for your model o of the HP website.
2. Follow the instructions to ash the BIOS that are found on the website.
3. Restart the system, and while system is powering on (after the HP splash screen, if displayed) press the
F10 key to enter the BIOS setup screen.
4. If the Ownership Tag or Asset Tag is set, manually clear it under Security > System IDs.
Set defaults and exit (this will clear passwords and any other settings)
5. Select File > Save Changes and Exit.
6. To clear the Setup or Power-On passwords if set, and clear any other settings, power down the computer
and remove the AC power cord and the computer hood.
7. Locate the (blue/green) two pin password jumper on header E49 (labeled PSWD) and remove it.
8. Remove AC power, wait ten seconds until the unit AC power has drained out, then press the clear CMOS
button. (This is usually a yellow push button, labeled CMOS).
9. Replace the hood and AC power cord and turn the computer on. The passwords are now cleared and all
other user-congurable, non-volatile memory settings are reset to their factory default values.
10. Re-enter the F10 setup utility.
11. Select File > Default Setup > Restore Factory Settings as Default. This will set the default settings
back to the factory defaults.
51
12. Select File > Apply Defaults and Exit.
13. Shut down the computer, remove AC power cord, and then place the (blue/green) jumper back on header
E49. Replace the computer hood and power cord.
Model Description Location/Size Power Loss of data Comments
t630
System Boot ROM
(BIOS)
System memory
(RAM)
RTC (CMOS) RAM RTC RAM is 272-
Keyboard/mouse
(ROM)
Keyboard/mouse
(RAM)
LOM EEPROM 256 bytes
TPM 6 kBytes embedded
SPI ROM (64 Mbit)
socketed,
removable.
SODIMM socket.
Removable
(4GB/8GB/16GB)
byte RAM Memory
in AMD embedded
System on Chip
(SoC)).
2k bytes embedded
in the super I/O
controller (SIO12)
256 bytes
embedded in the
super I/O controller
(SIO12)
embedded in LAN
Chip
in TPM Chip. It’s
ROM for TCG
Firmware
Main power If main power is
removed
Main/battery If battery power is
removed
Main
Main If main power is
removed
Aux One Time
Main
Only S0/S3/S5/G3
ACPI states are
supported
programmable
memory (OTP)
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
If you require additional information or need assistance please contact James Smalls at 281-927-7489.
52 Appendix H Statement of Volatility
I Specications
For the latest specications or additional specications on the thin client, go to http://www.hp.com/go/
quickspecs/ and search for your specic thin client to nd the QuickSpecs.
Item Value Value
Dimensions (without stand)
Width
Depth
Height
Dimensions (with stand)
Width
Depth
Height
42 mm
220 mm
240 mm
120 mm
220 mm
251 mm
1.65 in
8.66 in
9.45 In
4.72 in
8.66 in
9.88 In
Weight (without stand)
Weight (with stand)
Operating temperature
No ber NIC
attached to back of at panel display
With ber NIC
*Specications are at sea level with altitude derating of 1° C/300m (1.8° F/1000ft) to a maximum of 3 Km (10,000 ft), with
no direct, sustained sunlight. Upper limit may be limited by the type and number of options installed.
Relative Humidity (non-condensing)
Operating
(max. wet bulb temperature is 28°C or 84.2°F)
Nonoperating
(max. wet bulb temperature is 38.7°C or 101.6°F)
Power Supply
Operating Voltage Range
Rated Line Frequency
Power Output (maximum) 45 W
1454 g
1520 g
10°C to 40°C
10°C to 35°C
10°C to 35°C
3.21 lbs
3.35 lbs
50°F to 104°F
50°F to 95°F
50°F to 95°F
10% to 90%
5% to 95%
100 VAC to 240 VAC
50 Hz to 60 Hz
Rated Output Current (maximum) 2.31 A
Output Voltage +19.5 V dc
53
Index
A
AC power cord connection 8
access panel
removing 10
replacing 12
audible codes 36
B
basic troubleshooting 40
battery, replacing 16
beep codes 36
BIOS 45
updating 45
C
cautions
attaching the stand 6
electric shock 5, 10, 19
installing memory modules 19
removing the battery 16
securing the power cable 8
static electricity 5, 10
changing BIOS settings
in the REPSETUP utility 31
COM ports 21
functionality 22
identifying 21
locations 23
components
front panel 2
internal 13
rear panel 3
congurable serial ports
conguring 23
functionality 22
identifying 21
system board jumpers 21
country power cord set
requirements 50
D
diagnostics and troubleshooting 33
dimensions 53
disabling/enabling Wake-on LAN
(WOL) 34
diskless troubleshooting 41
E
error
codes 36
messages 38
F
ashing LEDs 36
front panel components 2
H
hardware specications 53
HP PC Hardware Diagnostics (UEFI)
using 47
humidity specications 53
I
installation guidelines 5, 10
installing
security cable 9
USB ash drive 18
internal components 13
L
LEDs 33
blinking power 36
M
M.2 storage module, replacing 14
memory, upgrading 19
N
numeric error codes 38
O
options 1, 9
P
power and IDE ash activity LEDs
33
power cord set requirements
country specic 50
power output specications 53
power supply specications 53
power-on diagnostic tests 35
power-on sequence 34
R
rated output current 53
rear panel components 3
recycling 17
relative humidity specications 53
removing
access panel 10
battery 16
replacing
access panel 12
battery 16
M.2 storage module 14
storage module 14
resetting the Administrator
password 35
routine care 9
S
security cable, installing 9
serial connectors 21
serial number location 4
serial ports
conguring 23
functionality 22
identifying 21
locations 21
system board jumpers 21
specications
dimensions 53
hardware 53
humidity 53
power output 53
power supply 53
rated output current 53
relative humidity 53
temperature 53
thin client 53
stand, attaching 6
storage module, replacing 14
T
temperature specications 53
54 Index
tower stand 6
troubleshooting 40
U
updating a BIOS 45
upgrading system memory 19
USB ash drive, installing 18
USB ports
size 18
USB ports, internal
location 18
W
Wake-on LAN (WOL) 34
warnings
burn 5, 10, 18, 20
electric shock 5, 10, 16
grounding plug 5, 10
NIC receptacles 5, 10
websites
HP 1
Index 55
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