HP t630 Troubleshooting Guide
Troubleshooting Guide
HP t630 Thin Client
© Copyright 2016 HP Development Company,
L.P.
Windows is a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: December 2016
First Edition: July 2016
Document Part Number: 839089-002
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support, and select your country. Select Find
your product, and then follow the on-screen
instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
About this book
WARNING! Text set o in this manner indicates that failure to follow directions could result in bodily harm or
loss of life.
CAUTION: Text set o in this manner indicates that failure to follow directions could result in damage to
equipment or loss of information.
NOTE: Text set o in this manner provides important supplemental information.
iii
iv About this book
Table of contents
1 Product features ........................................................................................................................................... 1
Front panel components ........................................................................................................................................ 2
Rear panel components ......................................................................................................................................... 3
Serial number location .......................................................................................................................................... 4
2 Setup ............................................................................................................................................................ 5
Warnings and cautions .......................................................................................................................................... 5
Attaching the stand ............................................................................................................................................... 6
Adjusting the stand ............................................................................................................................. 6
Installing the stand .............................................................................................................................. 6
Connecting the AC power cord ............................................................................................................................... 8
Securing the thin client .......................................................................................................................................... 9
Routine thin client care .......................................................................................................................................... 9
3 Hardware changes ....................................................................................................................................... 10
Warnings and cautions ........................................................................................................................................ 10
Removing and replacing the access panel .......................................................................................................... 10
Removing the access panel ............................................................................................................... 10
Replacing the access panel ............................................................................................................... 12
Locating internal components ............................................................................................................................ 13
Replacing an M.2 storage module ....................................................................................................................... 14
Removing and replacing the battery ................................................................................................................... 16
Installing an internal USB ash drive .................................................................................................................. 18
Upgrading system memory ................................................................................................................................. 19
Installing a memory module ............................................................................................................. 19
Conguring the serial port .................................................................................................................................. 21
Locating congurable serial port jumpers ....................................................................................... 21
Serial port functionality .................................................................................................................... 22
Conguring the serial port ................................................................................................................ 23
Appendix A Computer Setup (F10) Utility, BIOS Settings .................................................................................... 24
Computer Setup (F10) Utilities ............................................................................................................................ 24
Using Computer Setup (F10) Utilities ................................................................................................ 24
Computer Setup—File ....................................................................................................................... 26
Computer Setup—Storage ................................................................................................................ 27
Computer Setup—Security ............................................................................................................... 28
v
Computer Setup—Power .................................................................................................................. 29
Computer Setup—Advanced ............................................................................................................. 30
Changing BIOS Settings from the HP BIOS Conguration Utility (HPBCU) .......................................................... 31
Appendix B Diagnostics and troubleshooting .................................................................................................... 33
LEDs ..................................................................................................................................................................... 33
Wake-on LAN ....................................................................................................................................................... 34
Power-On Sequence ............................................................................................................................................ 34
Resetting the Setup and Power-on passwords ................................................................................................... 35
Power-on diagnostic tests ................................................................................................................................... 35
Interpreting POST diagnostic front panel LEDs and audible codes .................................................................... 36
POST numeric codes and text messages ............................................................................................................. 38
Troubleshooting ................................................................................................................................................... 40
Basic troubleshooting ....................................................................................................................... 40
Diskless (No-Flash) unit troubleshooting ......................................................................................... 41
Conguring a PXE server ..................................................................................................................................... 42
Appendix C Using HP ThinUpdate to restore the image ...................................................................................... 43
Appendix D Device management ...................................................................................................................... 44
Appendix E System BIOS ................................................................................................................................. 45
Updating or restoring a BIOS ............................................................................................................................... 45
Appendix F Using HP PC Hardware Diagnostics (UEFI) ........................................................................................ 47
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 47
Appendix G Power cord set requirements ......................................................................................................... 49
General requirements .......................................................................................................................................... 49
Japanese power cord requirements .................................................................................................................... 49
Country-specic requirements ............................................................................................................................ 50
Appendix H Statement of Volatility ................................................................................................................. 51
Appendix I Specications ................................................................................................................................ 53
Index ............................................................................................................................................................. 54
vi
1 Product features
This guide describes the features of the thin client. For more information about the hardware and software
installed on this thin client, go to http://www.hp.com/go/quickspecs and search for this thin client.
Various options are available for your thin client. For more information about some of the available options,
go to the HP website at http://www.hp.com and search for your specic thin client.
1
Front panel components
For more information, go to http://www.hp.com/go/quickspecs and search for your specic thin client to nd
the QuickSpecs.
Item Component Item Component
1 Headset jack 4 Flash drive activity LED
2 USB 3.0 ports (2) 5 Power button
3 USB 2.0 ports (2)
2 Chapter 1 Product features
Rear panel components
For more information, go to http://www.hp.com/go/quickspecs/ and search for your specic thin client to nd
the QuickSpecs.
Item Component Item Component
1 RJ-45 (network) jack 7 Audio-out (headphone)/Audio-in (microphone) combo
jack
2 PS/2 keyboard port 8 Optional port. If used, may provide dual coaxial cable
connectors for external antenna, SC ber NIC connector,
LC ber NIC connector, serial port, or VGA port (shown)
3 PS/2 mouse port 9 Retractable AC power cord retention hook
4 Serial port 10 Power connector
5 Dual-mode DisplayPort 1.2 ports (2) 11 Rear I/O panel latch
6 USB 2.0 ports (2) 12 Cable lock slot
Rear panel components 3
Serial number location
Every thin client includes a unique serial number located as shown in the following illustration. Have this
number available when contacting HP customer service for assistance.
4 Chapter 1 Product features
2 Setup
Warnings and cautions
Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and
warnings in this guide.
WARNING! To reduce the risk of personal injury or equipment damage from electric shock, hot surfaces, or
re:
Disconnect the AC power cord from the AC outlet and allow the internal system components to cool before
you touch them.
Do not plug telecommunications or telephone connectors into the network interface controller (NIC)
receptacles.
Do not disable the AC power cord grounding plug. The grounding plug is an important safety feature.
Plug the AC power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup,
posture, and health and work habits for thin client users, and provides important electrical and mechanical
safety information. The Safety & Comfort Guide is located on the HP website at http://www.hp.com/ergo.
WARNING! Energized parts inside.
Disconnect power to the equipment before removing the enclosure.
Replace and secure the enclosure before re-energizing the equipment.
CAUTION: Static electricity can damage the electrical components of the thin client or optional equipment.
Before beginning the following procedures, be sure that you are discharged of static electricity by briey
touching a grounded metal object.
When the thin client is plugged into an AC power source, voltage is always applied to the system board. To
prevent damage to internal components, you must disconnect the AC power cord from the power source
before opening the thin client.
Warnings and cautions 5
Attaching the stand
CAUTION: Unless the thin client is mounted with the HP Quick Release, it must be operated with the stand
attached to ensure proper airow around the thin client.
Adjusting the stand
The stand can be adjusted into two congurations: square for the horizontal position and rectangular for the
vertical position.
Take the stand apart by removing the two short pieces connecting the two sides. Snap the sides to the outer
connection points on the short pieces for a square conguration or to the inner connection points for the
narrow conguration.
Installing the stand
The thin client can be used in either a tower or horizontal orientation with the stand included with the thin
client.
1. Remove/disengage any security devices that prohibit opening the thin client.
2. Remove all removable media, such as USB ash drives, from the thin client.
3. Turn o the thin client properly through the operating system, and then turn o any external devices.
4. Disconnect the AC power cord from the AC outlet and disconnect any external devices.
5. Adjust the stand, if necessary.
For instructions, go to Adjusting the stand on page 6.
6. Attach the stand to the thin client.
●
Attach the stand to the bottom of the thin client to use the thin client in the tower orientation.
a. Turn the thin client upside down and locate the two screw holes in the grid on the bottom of
the thin client.
6 Chapter 2 Setup
b. Position the stand over the bottom of the thin client and line up the captive screws in the
stand with the screw holes in the thin client.
c. Tighten the captive screws securely.
●
Attach the stand to the right side of the thin client to use it in the horizontal orientation.
a. Lay the thin client down with the right side up and locate the two screw holes in the grid on
the right side of the thin client.
b. Position the stand over the side of the thin client and line up the captive screws in the stand
with the screw holes in the thin client.
c. Tighten the captive screws securely.
7. Reconnect the AC power cord and then turn the thin client on.
NOTE: Be sure that at least 10.2 centimeters (4 inches) of space on all sides of the thin client remain
clear and free of obstructions.
8. Lock any security devices that were disengaged when the thin client cover or access panel was removed.
Attaching the stand 7
NOTE: An optional Quick Release mounting bracket is available from HP for mounting the thin client to a
wall, desk, or swing arm. When the mounting bracket is used, do not install the thin client with the I/O ports
oriented towards the ground.
Connecting the AC power cord
1. Connect the round end of the power supply cord to the power supply connector on the rear of the thin
client (1).
2. Use the slot (2) on the side of the retractable AC power cord retention hook to pull the hook out.
3. Press the AC power cord into the retention hook (3) and bundle any excess AC power cord.
4. Plug the female end of the AC power cord into the power supply brick (4).
5. Connect the other end of the AC power cord to an AC outlet (5).
CAUTION: Failure to secure the power cable with the retention hook may result in the AC power cord
becoming disconnected, causing loss of data.
8 Chapter 2 Setup
Securing the thin client
These thin clients are designed to accept a security cable. The security cable prevents unauthorized removal
of the thin client, as well as preventing access to the secure compartment. To order this option, go to the HP
website at http://www.hp.com and search for your specic thin client.
1. Locate the security cable slot on the back panel.
2. Insert the security cable lock into the slot, and then use the key to lock it.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being
mishandled or stolen.
Routine thin client care
Use the following information to properly care for your thin client:
●
Never operate the thin client with the outside panel removed.
●
Keep the thin client away from excessive moisture, direct sunlight, and extreme heat and cold. For
information about the recommended temperature and humidity ranges for the thin client, go to
http://www.hp.com/go/quickspecs.
●
Keep liquids away from the thin client and keyboard.
●
Turn o the thin client and wipe the exterior with a soft, damp cloth as needed. Using cleaning products
may discolor or damage the nish.
Securing the thin client 9
3 Hardware changes
Warnings and cautions
Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and
warnings in this guide.
WARNING! To reduce the risk of personal injury or equipment damage from electric shock, hot surfaces, or
re:
Energized and moving parts are inside. Disconnect power to the equipment before removing the enclosure.
Allow the internal system components to cool before you touch them.
Replace and secure the enclosure before re-energizing the equipment.
Do not plug telecommunications or telephone connectors into the network interface controller (NIC)
receptacles.
Do not disable the AC power cord grounding plug. The grounding plug is an important safety feature.
Plug the AC power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup
and provides guidelines for posture and work habits that increase your comfort and decrease your risk of
injury. It also provides electrical and mechanical safety information. This guide is located on the web at
http://www.hp.com/ergo.
CAUTION: Static electricity can damage the electrical components of the thin client or optional equipment.
Before beginning the following procedures, be sure that you are discharged of static electricity by briey
touching a grounded metal object.
When the thin client is plugged into an AC power source, voltage is always applied to the system board. You
must disconnect the power cord from the power source before opening the thin client to prevent damage to
internal components.
Removing and replacing the access panel
Removing the access panel
WARNING! To reduce the risk of personal injury or equipment damage from electric shock, hot surfaces, or
re, ALWAYS operate the thin client with the access panel in place. In addition to enhancing safety, the access
panel may provide important instructions and identication information, which may be lost if the access
panel is not used. DO NOT use any access panel except the one that is provided by HP for use with this thin
client.
Before removing the access panel, be sure that the thin client is turned o and the AC power cord is
disconnected from the AC outlet.
To remove the access panel:
1. Remove/disengage any security devices that prohibit opening the thin client.
2. Remove all removable media, such as USB ash drives, from the thin client.
3. Turn o the thin client properly through the operating system, and then turn o any external devices.
10 Chapter 3 Hardware changes
4. Disconnect the AC power cord from the AC outlet, and disconnect any external devices.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as
the system is plugged into an active AC outlet. You must disconnect the AC power cord to avoid damage
to the internal components of the thin client.
5. Remove the stand from the thin client.
6. Lay the unit at on a stable surface with the right side up.
7. Release the latch (1) on the left side of the rear I/O panel, rotate the I/O panel (2) to the right, and then
lift it o the thin client.
8. Move the access panel latch (1) to the right to release the access panel.
9. Slide the access panel approximately 6 mm (.24 in) toward the back of the chassis, and then lift the
panel o of the thin client (2).
Removing and replacing the access panel 11
Replacing the access panel
To replace the access panel:
1. Position the access panel on the chassis, approximately 6 mm (.24 in) inside the edge of the chassis.
Slide the panel toward the front of the chassis (1) until it locks into place.
2. Move the access panel latch (2) to the left to secure the access panel.
3. Insert the hooks on the right side of the rear I/O panel (1) into the right side of the back of the chassis,
rotate the left side (2) to the chassis, and then press it to the chassis until it locks in place.
12 Chapter 3 Hardware changes
Locating internal components
Item Component Item Component
1 Battery 5 Congurable serial port jumpers
2 System memory DIMM1 6 USB 3.0 port
3 System memory DIMM2 7 M.2 socket for a 42 mm, 60 mm, or 80 mm M.2
primary storage module
4 Clear CMOS button 8 M.2 socket for a 42 mm M.2 secondary storage
module
Locating internal components 13
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