HP surestore t20xe, surestore t20xi, surestore t20e, surestore t20i User Manual

HP
SureStore
T20

Models T20i, T20Xi, T20e, T20Xe

User’s Guide

Product Details

Note your tape drive details here so you can find them easily when you need them.

Model name:

Product number:

Serial number:

Date purchased/installed:

SCSI ID:

HP SureStore T20___

HP SureStore T20
User’s Guide

© Copyright 19 98 by Hewlett-Packard Company.
The information contained in this document is subject to change without notice.
This document contains proprietary information which is protected by copyright. All rights are reser ved. No

part of this document may be photocopied, reproduced or translated to another language without the prior
written consent of Hewlett-Packard Company.

Hewlett-Packard shal l not be liable for errors contai ned herein or for incidental or consequential damages
(including lost profits) in c onnection with the furn ishing, perfo rmance, or use of this ma terial whether based o n
warranty, contract, or other legal theory.

October 1998
Part Number C4394-90100

Contents

1 Preparing for Installation

Your New HP SureStore T20 Tape Drive. . . . . . . . . . . . . . . . . . . 1-2

Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Internal Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Check the Contents of the Box . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

External Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Check the Contents of the Box . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Checking System Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Operating System Requirements. . . . . . . . . . . . . . . . . . . . . . . . 1-8

Backup Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Planning the SCSI Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Checking Your Current SCSI Configuration. . . . . . . . . . . . . . . 1-9

What Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

2 Installing an Internal Tape Drive

Overview of the Installation Process. . . . . . . . . . . . . . . . . . . . . . . 2-2

Tools You May Need. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Preparing the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Preparing the Tape Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Installing the Tape Drive in the Bay . . . . . . . . . . . . . . . . . . . . . . . 2-9

Verifying the Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Installing Backup Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Installing Driver Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

What Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Contents-1

3 Installing an External Tape Drive

Overview of the Installation Process. . . . . . . . . . . . . . . . . . . . . . . 3-2

Tools You May Need. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Preparing the Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Installing the Tape Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Verifying the Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Installing Backup Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Installing Driver Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

What Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

4 Caring for Your Tape Drive

Care of the Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Choosing Tapes for Your Tape Drive . . . . . . . . . . . . . . . . . . . . . . 4-3

Recommended Tape Cartridges and Compatibility . . . . . . . . . . 4-3

Erasing Tapes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Retensioning Tapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Inserting and Removing Tape Cartridges . . . . . . . . . . . . . . . . . . . 4-5

Write-Protecting a Tape Cartridge . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Caring for Your Tape Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Operating Conditions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Storing Tape Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

5 Troubleshooting

Save Yourself a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Things to Try First. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

TapeAssure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Problems with Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Problems with Your Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Contents-2

6 Product Specifications and Ordering Information

Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Backup Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Tape Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Reliability Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Specified Operating Temperature . . . . . . . . . . . . . . . . . . . . . . . A-3

Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

LED Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Certifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

Recommended Tape Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . A-5

SCSI Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

7 Customer Support

Hewlett-Packard Limited Warranty Statement. . . . . . . . . . . . . . . B-2

Express Exchange. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4

Obtaining Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . B-4

Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4

HP Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5

Returning your HP SureStore Tape Drive. . . . . . . . . . . . . . . . . B-5

Worldwide Online Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6

Contacting Customer Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7

North and South America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7

Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8

Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-10

China (PRC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-10

Hong Kong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11

Indonesia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11

Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11

India. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11

Korea. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-12

Malaysia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-13

New Zealand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-13

Philippines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-13

Singapore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-13

Taiwan (ROC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-14

Thailand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-14

Contents-3

Contents-4

1

Preparing for Installation

This chapter provides an overview of the installation process and tells you
what you will need before installing the HP SureStore T20 tape drive.

Preparing for Installation

Your New HP SureStore T20 Tape Drive

Your New HP SureStore T20 Tape Drive

The HP SureStore T20 tape drive provides reliable data protection at an
affordable price. The HP SureStore T20 integrates easily into your small
network server, peer-to-peer network, or desktop computer. Based on
Travan (TR-5) technology, each tape cartridge has a native storage
capacity of 10 GB, enough capacity to back up a small server or peer-to­peer network on a single tape. Backup applications such as Replica
Backup, Replica Single Server, and HP Colorado Backup II provide
software data compr ession so that a single tape may s t ore up to 20 G B of
data (assuming a 2:1 co mpression ratio).

Before You Start

Before you install your HP SureStore T20 drive:

1 Check the contents of the box against the list on page 1-3 for internal

drives or page page 1-5 for external drives.

2 Write your drive’s serial number and other details on the inside front

cover of this book. The serial number can be found inside the drive’s
tape door. The product number is:

•

T20i internal drive: C4394A

•

T20Xi internal drive: C4401 A

•

T20e external drive: C4395A

•

T20Xe external drive: C4402A

3 Check that your computer meets the requirements for installation.
4 Collect information about the SCSI configuration of your computer an d

any other devices attached to it and decide how you are going to
configure the drive on the SCSI bus. You can use the TapeAssure
software provided on the HP SureStore Tape CD to do this.

5 Select a free bay for an internal drive.

or

Select a site for an external drive.

1-2

Internal Drives

Check the Contents of the Box

Check each item that came in the HP SureStore T20 box to make sure you
have everything you need. Take a moment now to write the model name
(T20i/Xi), product number (C4394A/C4401A), and serial number (look
inside the tape door) of your tape drive on the inside front cover of the
User’s Guide.

 HP SureStore T20i/Xi tape drive  HP 20GB/TR-5 mini-cartridge

Preparing for Installation

Internal Drives



HP SureStore

CD

Tape

containing:

• HP

Colorado
Backup II (for T20i)

• Replica Backup for HP SureStore

Tape (for T20i)

or

Replica Single Server for HP

SureStore Tape (for T20Xi)

• Tape Alert

• TapeAssure

• Driver software

• User’s Guides

If anything i s missing or appears damaged, con tact your d elivery company
or supplier.

 Rails and screws suitable for

mounting the tape drive in an
HP NetServer E E-series or Vectra
computer



User’s Guide

(Please discard the unneeded
languages in the recycling bin.)

1-3

Preparing for Installation

Internal Drives

Installation Overview

Installing the HP SureStore T20 tape drive is a simple procedure requiring
no special skills, providing that your system meets the prerequisites and
you have the right tools. The h ardware install ation process should take l ess
than an hour.

Check System

Prerequisites

Prepare

Computer

See “Checking Sy stem Prerequisites” on page 1-7.



•

Properly installed and con figured SCSI controlle r

•

CD-ROM drive to load so ftware

•

Empty 5¼-in bay

•

Mounting hardwar e, if required for your computer

•

SCSI cable with available 50-pin connector

See “Preparing the Computer” on page 2-3.



•

Run TapeAssure (optional)

•

Perform a normal system shutdown

•

Remove power cabl es

•

Remove cover

•

Remove cover plate and any mo unting hardw are from bay

Prepare

Tape Drive

Install

Tape Drive

Verify the

Installation

Install Backup

Software

See “Preparing the Tape Drive” on page 2-6.



•

Check SCSI ID and reset if necessary

•

Check termination and cha n ge if necessa ry

•

Attach rails or other mounting hardware if required for your com p uter

See “Installing the Tape Drive in the Bay” on page 2-9.



•

Slide drive into bay

•

Attach SCSI cable

•

Attach power cable

•

Secure drive in place wi th screws

•

Replace comp uter’s cover

•

Reconnect pow er c abl es

See “Verifying the Installation” on page 2-13



•

Switch on computer and boot up

•

Install TapeAssure from CD-ROM

•

Run TapeAssure and perform a test backup and restore

See “Installing Backup Software” on page 2-14



•

Install backup software from CD-ROM

.

.

Install Driver

Software

1-4

See “Installing Driver Software” on page 2-14



•

Install driver software fro m CD-ROM

.

External Drives

Check the Contents of the Box

Check each item that came in the HP SureStore T20 box to make sure you
have everything you need. Take a moment now to write the model name
(T20e/Xe), product number (C4395A/C4402A), and serial number (look
inside the tape door) of your tape drive on the inside front cover of the
User’s Guide.

 HP SureStore T20e tape drive  SCSI cable

Preparing for Installation

External Drives

 Power cable



HP SureStore Tape

• HP Colorado

Backup II (for
T20e)

• Replica Backup

for HP SureStore Tape (for T20e)

or

Replica Single Server for HP

SureStore Tape (for T20Xe)

• Tape Alert

• TapeAssure

• Driver software

• User’s Guides

CD containing:

 HP 20GB/TR-5 mini -ca rtrid ge

If anything i s missing or appears damaged, con tact your d elivery company
or supplier.

 Power supply



User’s Guide

(Please discard the unneeded
languages in the recycling bin.)

1-5

Preparing for Installation

External Drives

Installation Overview

Installing the HP SureStore T20 tape drive is a simple procedure requiring
no special skills, providing that your system meets the prerequisites. The
hardware installation process sh ould take about 15 minutes.

Check System

Prerequisites

Prepare

Tape Drive

See “Check ing Syst em Pr erequi site s” on pag e 1-7.



•

Properly installed and configured S C SI
controller

•

CD-ROM drive to load software

•

High-density, 50-pin SCSI connector

See “Preparing the Tape Drive” on page 3-3.



•

Run TapeAssure (optional)

•

Check SCSI ID and reset if necessary

Install

Tape Drive

Verify the

Installation

Install Backup

Software

See “Installing the Tape Drive” on page 3-5.



•

Perform a normal system shutdown

•

Remove power cables

•

Attach SCSI cable

•

Attach power supply to tape driv e

•

Attach power cord to power supply and plug
into outlet

•

Reconnect computer’s power cables

See “Verifying the Installation” on page 3-7



•

Switch on computer and boot up

•

Install Tap eAssure from CD-ROM

•

Run T apeAssure and perform a test backup and
restore

See “Installing Backup Software” on page 3-8



•

Install backup software from CD-ROM

.

.

Install Driver

Software

1-6

See “Installing Driver Software” on page 3-8



•

Install driver software from CD-ROM

.

Checking System Prerequisites

Before you install your HP SureStore T20 tape drive on your computer,
make sure that you have all the necessary hardware and information you
will need.

Hardware Requirements

To install the HP SureStore T20 tape drive, your computer mus t b e a 486 ­or Pentium-based computer that has:

A properly installed SCSI host adapter (or a SCSI c ontroller o n the



motherboard) with the appropriate Advanced SCSI Programming Interface
(ASPI) driver

A CD-ROM drive to install the software



Preparing for Installation

Checking System Prerequisites

Note

For an internal drive, you will also need:

An available 5¼-inch, half-height drive bay



Any special tray or rails required to fix the drive into the empty bay. (Rails are



provided for the HP NetServer E-series servers or Vectra co mputers.)
A SCSI ribbon cable with an available 50-pi n connector. Your computer may



already have this cable. If not, contac t your dealer.

If your system has a 68-pin bus, then a 68-pin to 50-pin adapter is
required. See your dealer or use Adaptec’s ACK-68P-50P-IU (internal) or
ACK-68P-50P-E (external).

For an external drive, your computer must have a 50-pin high-density
connector.

You may have to open up your computer to determine whether it has the
necessary components and to check the SCSI ID settings. See “Preparing
the Computer” on page 2-3 for instructions on how to do this.

While installation is similar for all compu ters, there are variations among
them. You may want to have you r compu ter manual s avail able to help you
remove the computer’s cover and identify internal components.

1-7

Preparing for Installation

Checking System Prerequisites

Operating System Requirements

The HP SureStore T20 tape drive is compatible with the following
operating systems:

Novell NetWare (v3.12 and 4.11)



Microsoft Windows NT (v3.51 SP 5 and 4.0)



Microsoft Windows 95



SCO UNIX OpenServer 5 (3.2v5.02)



You can also use your HP SureStore T20 with many other operating
systems, but third-party backup software may be required.

Backup Software

To test and use your HP SureStore T20 tape drive, you will need backup
software that supports the drive. The tape drive comes with software
drivers to support the Microsoft Windows NT Backup utility (no data
compression available).

Check the README file on the HP SureSt o re T ap e CD for the latest
information about the software drivers supplied with the tape drive.

For standalone systems, peer-to-peer systems , and Windows NT
workstations, HP Colorado Backup II and associated documentation is
provided on the HP SureStore Tape CD (T20i/e only).

For server systems,

Single Server for HP SureStore T ape (T20Xi/Xe)

Replica Backup for HP SureStore Tape (T20i/e) or Replica

and associated documentation

are provided on the HP SureStore Tape CD.
Other commercial backup applications are also available. For the latest list

of backup packages and drivers that support this tape drive, refer to our
World Wide Web site (http://www.hp.com/tape).

1-8

Planning the SCSI Bus

The SCSI controlle r in your compu ter links the comput er to your tape dri ve
and possibly other devices through the SCSI bus. If you have other SCSI
devices in addition to the tape drive, you need to decide where the tape
drive will go in relation to the other devices. If the tape drive is going to be
the only device on the bus, there is no decision to make: you can use the
drive’s defaults.

Each device on a SCSI bus, including the SCSI controller itself, must hav e
a unique address, a number from 0 to 7, called the SCSI ID or target ID.
SCSI ID 7 is reserved for the SCSI controller because it has the highest
priority on the bu s. A SCSI bo ot disk usuall y has a SCSI ID of 0. Th e tape
drive should be assigned an unused SCSI ID between 1 and 6. The tape
drive’s default is 4. To configure the drive properly when you install it, you
will need to identify the SCSI IDs of any other devices on the SCSI bus to
be sure that there is no conflict with the tape drive’s SCSI ID.

Preparing for Installation

Planning the SCSI Bus

SCSI buses must be terminated correctly at each physical end of the cable.
Both internal and external T20 drives use active termination. An internal
HP SureStore T20 tape drive comes with a jumper that can be removed if
the tape drive is not at the end of the SCSI chain. The external T20
automatically determines if it is at the end of the SCSI chain and terminates
itself if necessary. No user intervention is necessary.

If you need more information about arranging your SCSI bus, refer to our
World Wide Web site (http://www.hp.com/tape) or the HP First
Faxback service (see the telephone numbers listed in Appendix B).

Checking Your Current SCSI Configuration

The TapeAssure software provided on the HP SureStore Tape CD can be
used to check your computer’s current SCSI configuration. If you are not
sure what this configuration is, install and run TapeAssure from the CD.
This will check for the presence of a SCSI controller and its driver software
and identify the SCSI IDs of existing SCSI devices. Exit the program after
you view the SCSI configuration information.

1-9

Preparing for Installation

What Next?

What Next?

If your computer has all the hardware and software it needs to su ppo rt the
tape drive, you are ready to start installing the drive.




If your drive is internal, go to Chapter 2.
If your drive is external, go to Chapter 3.

1-10

2

Installing an Internal Tape Drive

This chapter provides directions for installing an HP SureStore T20i/Xi
drive in your computer.

The entire hardware installation process should take about an hour.

Installing an Internal Ta pe Drive

Overview of the Installation Process

Overview of the Installation Process

The installation process involves:

1 Preparing the computer by shutting down all applications, turning off

the power, removing the cover, and checking for cables and mounting
hardware.

2 Preparing the tape drive by checking the SCSI ID (and changing it if

necessary) and attaching any mounting hardware (tray or rails) that may
be needed.

3 Installing the tape drive in the empty bay and connecting the SCSI and

power cables.

4 Verifying that the tape drive is properly installed and functional by

running TapeAssure.

5 Installing backup software and drivers for your tape drive.

Figure 2.1 Installing an internal tape drive in your computer

2-2

Tools You May Need

You may need the following tools to complete the installation:

 A medium-size Phillips screwdriver
 A medium-size flat-bladed screwdriver (if your computer uses slotted

screws)

 A Torx screwdriver (if your computer us es Torx screws)
 Needle-nose pliers
 A grounding mat or wrist strap (optional but recommended)

Preparing the Computer

Installing an Internal Tape Drive

Tools You May Need

Before you begin the installation process, ensure that your computer is
equipped with a SCSI host adapter or on-board SCSI controller with its
associated driver installed according to the directions in its installation
guide.

You may want to have your computer manuals available for reference
during this procedure.

Caution Static electricity can damage electronic components. Turn all equipment

off before removi n g the comp ut er’s cover. A grounding mat or wrist strap
provides the best protection against static. If you don’t have either of
these, always touch the computer’s chassis before and while touching any
internal boards or devices.

If there are other SCSI devices in your computer, you may want to check

1

their SCSI ID numbers and termination status before you switch off the
computer. See “Checking Your C urren t SC SI C onf i gurati o n” on page 1-9
for more information.

Close down all applications, switch off the computer and any peripherals,

2

and unplug them from the power outlets.

2-3

Installing an Internal Ta pe Drive

Preparing the Computer

Remove the cover from your computer.

3

Caution As you work inside your computer, you may find that you have to

disconnect the internal SCSI cable or power cable from other devices to
maneuver the new tape drive into place. If you do this, take note of
existing cable connections and their orientation, so you can put them back
correctly later.

Determine whether you need another SCSI cable.

4



If your SCSI controller has a ribbon cable attached to it and there is an
unused connector, you will n ot need another SCSI cable. Go to step 5.



If your SCSI controller has a ribbon cable with an unused 68-pin
connector , you will need a SCSI 68-to-50 pin adapter . Once this adapter
is attached, go to step 5.



If your SCSI controller does not have a cable attached to it, you will
need a new SCSI cable. Once you have this cable, go to step 5.



If your SCSI host adapter has a cable attached to it but there are no
available connectors, you must do one of the following:

•

Install a SCSI cable with more connectors (a SCSI host adapter can
support up to seven devices)

•

Install another SCSI host adapter and cable

Figure 2.2 SCSI cable connections

Terminator block

SCSI cable

Other internal

SCSI devices
Tape
drive

Connection to
SCSI controller

2-4

Installing an Internal Tape Drive

Preparing the Computer

Locate an available 5¼-inch, half-height drive bay in your computer.

5

Remove the cover plate and any mounting hardware (screws, rails, or a

6

tray, for example) from the bay. Keep any mounting hardware that can be
used to secure the tape drive in the bay.
If your computer requ ires special mount ing hardware that you d o not have,
you must purchase this hardware before continuing.

Make sure the available SCSI connec tor reaches the back of the empty bay

7

in which you plan to install the new tape drive, as shown in figu re 2.2.

Locate an available internal power cable and make sure it reaches the back

8

of the empty bay.

2-5

Installing an Internal Ta pe Drive

Preparing the Tape Drive

Preparing the Tape Drive

T o prepare the tape drive for installation, you need to make sure that it has
the correct SCSI ID and termination settings. Each SCSI device requires a
unique SCSI ID. You need to change the tape drive’s default SCSI ID
setting of 4 only if the computer already has a device wi th ID 4. See
“Planning the SCSI B us” on page 1-9 for more information about SCSI IDs
and SCSI bus termination.

Check the tape drive’s SCSI ID setting to ensure that it is set to the number

1

you expect. See “Preparing the Computer” on page 2-3 for more
information.



If you do not need to change the SCSI ID

4 on the inside front cover of this book and then go to step 4.



To change the tape drive’s SCSI ID

Caution Static electricity can damage electronic components. To equalize the static

electricity between the tape drive and the computer, rest the tape drive in
its plastic bag on top of the computer’s chassis while you remov e the drive
from the bag. Handle the drive as little as possible during the installation
procedure.

Locate the jumper block on the edge of the circuit bo ard that runs along the

2

back of the tape drive. Set the SCSI ID by moving the jumpers to the correct
position. (See figure 2.3.)

set the SCSI ID

jumpers. Make a note of the SCSI ID setting on the inside front cover of
this book for future reference.

Figure 2.3 SCSI ID jumper settings

, note the def ault SCSI ID of

, continue with the next step.

The jumpers marked 0, 1, and 2 are used to

. Use needle-nose pliers or your fingers to move the

2-6

jumper block

Determine whether the tape drive should be terminated or unterminated.

3

The jumper marked T on the jumper block controls termination

•

If the tape drive is the last device or the only device on the internal
SCSI bus and the computer’s SCSI ribbon cable has no active
termination, the tape drive’s termination jumper should remain in
place. (See figure 2.4.) Any other device between the SCSI controller
and the tape drive must not be terminated. Go to step 4.

•

If the tape drive is not the last device on the internal SCSI bus and/or
the computer’s SCSI ribbo n cable has active termination (a terminator
block on the end of the cable or an in-line terminator), yo u must
remove the termination jumper from the bottom of the tape drive, as
shown in figure 2.4.

Figure 2.4 Changing the drive’s termination

Installing an Internal Tape Drive

Preparing the Tape Drive

.

jumper block

Default configuration:
SCSI ID = 4, drive

terminated

4

Drive

not

terminated,
termination jumper
removed

Drive terminated,
termination jumper
in place

If your computer requi res speci al rails or ot her hard ware to inst all th e tape
drive, mount them on the tape drive in this step. Many computers require
no special mounting hardware, however. If other devices in your computer
are not mounted with special rails or tray, proceed with the next section,
“Installing the Tape Drive in the Bay” on page 2-9.



If you are installing the drive in an HP NetServer E-series or an HP
Vectra, attach the HP rails to the tape drive with the screws provided, as
shown in figure 2.5.



If your computer uses mounting hard ware (either rails or a tray) and you
have a spare set, attach them to the tape drive as directed in your

2-7

Installing an Internal Ta pe Drive

Preparing the Tape Drive

computer documentation.



If you do not have the appropriate mounting hardware for your
computer , contact your computer dealer or manufacturer to purchase it.
Attach the mounting hardware to the tape drive, then proceed with the
next section, “Installing the Tape Drive in the Bay” on page 2-9.

Figure 2.5 Attaching rails for an HP NetServer E-Series or Vec tra computer

2-8

Installing the Tape Drive in the Bay

Slide the tape drive into the open bay. (See figure 2.6.) If your computer

1

uses rails, align them with the slots or fittings in the bay. Do not secure the
drive with screws at this point because you may have to move the drive a
bit to get the cables into place.

Figure 2.6 Fitting the tape drive into an empty bay

Installing an Internal Tape Drive

Installing the Tape Drive in the Bay

Your drive may or may

not use rails to slide into

the empty bay.

Attach the SCSI cable to the tape drive, as shown in figure 2.7 and

2

figure 2.8.



Align the raised square on the cable’ s connector with the slot on the tape
drive’ s connector . (The edge of the SCSI cable with the red stripe should
be closest to the power connector.)



Press the connectors gently but firmly together.

Half-height
drive bay

2-9

Installing an Internal Ta pe Drive

Installing the Tape Drive in the Bay

Figure 2.7 SCSI cable connections

Terminator block

SCSI cable Red stripe

Other internal
SCSI devices

Tape
drive

Connection to
SCSI controller

Plug one of the computer’s power cables into the back of the tape drive.

3

(See figure 2.8.)



Align the beveled edges of the computer’s power connector with the
beveled edges of the drive’s connector.



Insert it into the drive’s power con nector and press the connectors firmly
together .

Figure 2.8 Connecting the power cable and SCSI cable

Align the plastic
square on the cable’s
connector with the slot
on the drive’s
connector.

Power Cable
SCSI cable
Red stripe

2-10

Secure the tape drive in the bay.

4



Position the drive so its face plate is aligned with the front of the
computer. Other installed devices should give you an idea of
positioning. The drive itself will be recessed.



Align the screw holes in the drive’s mounting hardware with the holes
in the drive bay. Depending on your computer , the screws may go in on
the front of the bay or through the sides of the chassis. (See figure 2.9
or figure 2.10.)



Fix the drive into place with screws.

•

Use the screws that held on the cover plate if your computer has
mounting hardware that fixes the tape drive in from the front
(figure 2.9).

•

Use the screws provided with the HP rails if you are fixing the tape
drive in through the sides of the chassis. (See figure 2.10.)

Installing an Internal Tape Drive

Installing the Tape Drive in the Bay

Figure 2.9 Fixing the tape drive in a system with mounting hardware

2-11

Installing an Internal Ta pe Drive

Installing the Tape Drive in the Bay

Figure 2.10 Fixing the tape drive in a chassis-mount system

Reconnect any internal cables you may have removed from other devices

5

and check that no cables or boards were knocked loose d uring installation.

If your computer’s cover uses blank plates over empty bays, remove the

6

plate that corresponds to the new tape drive’s position.

Replace the computer’s cover.

7

Reconnect any external cables and power cords you removed.

8

Plug in the computer and peripherals.

9

2-12

Verifying the Installation

Once you have installed the tape drive hardware, you should verify that it
is functioning properly before you store your valuable data. The
TapeAssure soft ware on the HP SureStore Tape CD-ROM will perform a
series of tests on the tape drive to verify that it has been properly installed
and provide guidance on what to do if there is a problem.

Switch on the computer and boot it up. In Windows 95, you will be asked

1

to install drivers. Ignore this message because the necessary drivers will be
installed later when you install your HP Colorado Backup II software. If
you encounter any problems, refer to Chapter 5, “Troubleshooting.”

Installing an Internal Tape Drive

Verifying the Installation

Install T apeAssure using the

2

SETUP.EXE

program on the HP SureStore Tape
CD-ROM. (Insert the HP SureStor e Tape CD into you r CD-ROM driv e. If
autorun is enabled, the program will automatically start. Otherwise, click

Start, Run

, and type D:\

SETUP.EXE

and click

OK

.)

In Windows NT, you can install TapeAssure directly on the server. In
NetWare, you will need to install TapeAssure on the server from a client
workstation runni ng Windows 95. Ta peAss ure can be inst alled dir ectly on
a standalone computer that runs Windows 95.

Run TapeAssure and follow the on-s creen instructions to verify that your

3

new tape drive is oper ational . No other backup p rogram shou ld be runni ng
at the same time. Have a blank cartridge ready for the write-to-tape test,
which you should per form to check that the drive can back up data to tape.
(For tape loading instructions, see page 4-5.)

If the TapeAssure test fails, check:



Cabling (see “Preparing the Computer” on page 2-3) to ensure that the
SCSI and power cables are attached correctly.



SCSI terminatio n (see “Preparing the T a pe Drive” on page 2-6) to make
sure your drive is terminated correctly.



SCSI ID (see “Preparing the Tape Drive” on page 2-6) to make sure no
other device on your system is using this ID.

When the tape drive has passed the test s run by TapeAssure, you hav e
installed it correctly.

2-13

Installing an Internal Ta pe Drive

Installing Backup Software

Installing Backup Software

Once the tape drive is installed correctly, you are ready to install tape
backup software from the HP Sur eSto r e Tape CD. The following software
and documentation are available:



For standalone systems, peer-to-peer systems , and Windows NT
workstations, HP Colorado Backup II and associated d ocumentation are
provided on the HP SureStore Tape CD (T20i/e only).



For server systems, Replica Backup for HP SureStore Tape (T20i/e) or
Replica Single Server for HP SureStore Ta pe (T20 Xi/Xe) and
associated documentation are provided on the HP SureStore Tape CD.

You can install other commercial backup applications if you want. For the
latest list of backup packages and drivers that support this tape drive, refer
to our World Wide Web site (http://www.hp.com/tape).

Installing Driver Software

Windows 95 d rivers are installed when you install the HP Colorado Backup
II software.

Windows NT users mus t install dr ivers separatel y . NT dri vers are prov ided
on the HP Surestore Tape CD. Refer to the README file on the HP
SureStore Tape CD for the latest information on installing drivers.

Netware drivers are installed when you install the Replica software.

What Next?

See Chapter 4 for details of how to operate and care for the drive. Make
sure you read the advice about choosing and caring for tape cartridges.

2-14

3

Installing an External Tape Drive

This chapter provides directions for installing an HP SureStore T20e/Xe
drive in your computer.

The hardware installation process should take about 15 minutes .

Installing an External Tape Drive

Overview of the Installation Process

Overview of the Installation Process

The installation process involves:

1 Preparing the tape drive by checking the SCSI ID and changing the

SCSI ID if necessary.

2 Preparing the computer by shuttin g down all applications and turning

off the power.

3 Connecting the SCSI cable.
4 Connecting the power cord.
5 Verifying that the tape drive is properly installed and functional by

running TapeAssure.

6 Installing backup software and drivers for your tape drive.

Figure 3.1 Installing an external tape drive in your computer

Tools You May Need

You do not need any special tools to install the drive. If you need to change
the SCSI ID on the drive, you will need a narrow pointed object s uch as a
ball-point pen or a small sc rewdriver.

3-2

Preparing the Ta pe Drive

T o prepare the tape drive for installation, you need to make sure that it has
the correct SCSI ID settings. Each SCSI device requires a unique SCSI ID.
You need to change the tape drive’s default SCSI ID setting of 4 only if the
computer already has a device with ID 4. See “Checking Your Current
SCSI Configuration” on page 1-9 for more information about SCSI IDs and
SCSI bus termination.

Check the tape drive’s SCSI ID setting to ensure that it is set to the number

1

you expect.

Installing an External Tape Drive

Preparing the Tape Drive



If you do not need to change the SCSI ID

4 on the inside front cover of this book and then go to step 3.



To change the tape drive’s SCSI ID

Locate the SCSI ID selector on the back panel of your tape drive (see

2

figure 3.2) and use a pen or small screwdriver to press the buttons on the
right or left of the SCSI ID selector until the correct SCSI ID number is
displayed.

Figure 3.2 SCSI ID selector on rear panel of tape drive

, note the default SCSI ID of

, continue with the next step.

Note

Both the computer and the tape drive check the SCSI ID only at power-on .
If you change the tape drive’s SCSI ID while the system is running, the
new SCSI ID will not take effect until next time the system and the tape
drive are powered on.

Press these - and +
buttons to change the
SCSI ID setting

3-3

Installing an External Tape Drive

Preparing the Tape Drive

Examine the SCSI devices already in place.

3



Is there another external device on the SCSI bus?
If yes, attach the tape drive in the middle of the SCSI chain, allowing
the other external device to provide termination. Plug the tape drive into
the computer’s SCSI connector and plug the other device into the tape
drive’s second SCSI connector. The device that comes last in the chain
must be actively terminated.

Note Remember that if you have devices attached to your SCSI host adapter

both inside your computer and external to your computer, the SCSI host
adapter must NOT be terminated (since it is, therefore, in the middle of the
SCSI chain). Consult your SCSI host adapter documentation for
instructions on how to change the board’s termination.

3-4

Installing the Tape Drive

Perform a normal system shutdown and turn off the computer and any

1

connected peripherals. Disconnect the power cable from the outlet.

Attach one end of the SCSI cable to one of the connectors on the back of

2

the tape drive (it does not matter which conn ector you use ). Press the clips
on the sides of the connector as you attach it, then release the clips, making
sure that the cable is securely attached.

Figure 3.3 Attaching the SCSI cable

Installing an External Tape Drive

Installing the Tape Drive

SCSI cable

Attach the other end of the SCSI cable to your computer’s external SCSI

3

connector.

Connect the power supply to the power connector on the back of the tape

4

drive as shown in figure 3.4.

Tape drive

3-5

Installing an External Tape Drive

Installing the Tape Drive

Connect the power cord to the power supply and then to a wall outlet or

5

power strip, as shown in figure 3.4.

Figure 3.4 Connecting the power supply to the tape drive

Power cord*

*U.S. version is show n.
Others may vary.

Note

There is no po wer s w it ch on the tape dri v e. It remains on in s t and by mode
as along as it is plugged in. It goes into operating mode automatically.

Power supply

3-6

Verifying the Installation

Once you have installed the tape drive hardware, you should verify that it
is functioning properly before you store your valuable data. The
TapeAssure soft ware on the HP SureStore Tape CD-ROM will perform a
series of tests on the tape drive to verify that it has been properly installed
and provide guidance on what to do if there is a problem.

Switch on the computer and boot it up. In Windows 95, you will be asked

1

to install drivers. Ignore this message because the necessary drivers will be
installed later when you install your HP Colorado Backup II software. If
you encounter any problems, refer to Chapter 5, “Troubleshooting.”

Installing an External Tape Drive

Verifying the Installation

Install TapeAssure using the

2

SETUP.EXE

program on the
HP SureStore Tape CD-ROM. (Insert the HP SureStore Tape CD into you r
CD-ROM drive. If autorun is enabled, the program will automatically start.
Otherwise, click

Start, Run

, and type D:\

SETUP.EXE

and click OK.)

In Windows NT, you can install TapeAssure directly on the server. In
NetWare, you will need to install TapeAssure on the server from a client
workstation runni ng Windows 95. Ta peAss ure can be inst alled dir ectly on
a standalone computer that runs Windows 95.

Run TapeAssure and follow the on-s creen instructions to verify that your

3

new tape drive is oper ational . No other backup p rogram shou ld be runni ng
at the same time. Have a blank cartridge ready for the write-to-tape test,
which you should per form to check that the drive can back up data to tape.
(For tape loading instructions, see page 4-5.)

If the TapeAssure test fails, check:



Cabling (see “Installin g the Tape Drive” on page 3-5) to ensure that the
SCSI and power cables are attached correctly.



SCSI ID (see “Preparing the Tape Drive” on page 3-3) to make sure no
other device on your system is using this ID.

When the tape drive has passed the test s run by TapeAssure, you hav e
installed it correctly.

3-7

Installing an External Tape Drive

Installing Backup Software

Installing Backup Software

Once the tape drive is installed correctly, you are ready to install tape
backup software from the HP Sur eSto r e Tape CD. The following software
and documentation are available:



For standalone systems, peer-to-peer systems , and Windows NT
workstations, HP Colorado Backup II and associated d ocumentation are
provided on the HP SureStore Tape CD (T20i/e only).



For server systems, Replica Backup for HP SureStore Tape (T20i/e) or
Replica Single Server for HP SureStore Ta pe (T20 Xi/Xe) and
associated documentation are provided on the HP SureStore Tape CD.

You can install other commercial backup applications if you want. For the
latest list of backup packages and drivers that support this tape drive, refer
to our World Wide Web site (http://www.hp.com/tape).

Installing Driver Software

Windows 95 drivers are installed when you install the HP Colorado
Backup II software.

Windows NT users mus t install dr ivers separatel y . NT dri vers are prov ided
on the HP Surestore Tape CD. Refer to the README file on the HP
SureStore Tape CD for the latest information on installing drivers.

Netware drivers are installed when you install the Replica software.

What Next?

See Chapter 4 for details of how to operate and care for the drive. Make
sure you read the advice about choosing and caring for tape cartridges.

3-8

4

Caring for Your Tape Drive

This chapter provi des information about cari ng for your HP SureStore T20
tape drive and its cartridge tapes.

Carin g for Your Tape Drive

Care of the Tape Drive

Care of the Tape Drive

The HP SureStore T20 tape drive is simple to care for . No routine cleaning
or maintenance is required. Take note of the following cautions, however.

Caution Do not clean the tape drive’s read-write head.

Caution Do not degauss or demagnetize the tape drive’s read-write head. This will

damage the tape drive.

4-2

Choosing Tapes for Your Tape Drive

Choosing Tapes for Your Tape Drive

Y our HP SureStore T20 tape drive is compatible with the high-capacity HP
Colorado 20GB/TR-5 mini-cartridge (QIC-3220 format), one of which is
supplied with the tape drive. This is the norm al tape cartridge you should
use for your backup data. See page A-5 for part numbers and ordering
information.

Various brands of tape cartridges will work with your tape drive. T o ensure
the highest level of performance, HP brand tapes, which have been tested
for compatibility with your drive, are recomme nded. The following table
lists the tapes compatible with your HP SureStore T20 tape drive.

Recommended Tape Cartridges and Compatibility

Caring for Your Tape Drive

Part No Product

C4435A 1 pack TR-5 20 GB

minicartridge

C4435B 2 pack TR-5 20 GB

minicartridge

C4435D 5 pack TR-5 20 GB

minicartridge

C4429A 1 pack HP Colorado

5.0 GB cartridge

C4429B 2 pack HP Colorado

5.0 GB cartridge

C4429D 5 pack HP Colorado

5.0 GB cartridge

C4425A 1 pack TR-4 8.0 GB

minicartridge

C4425B 2 pack TR-4 8.0 GB

minicartridge

HP

SureStore

T20

RW

RW

RW

R* RW RW RW

R* RW RW RW

R* RW RW RW

R* RW RW

R* RW RW

HP

Colorado

5GB

HP

Colorado

8GB

HP

SureStore

T4

C4425D 5 pack TR-4 8.0 GB

minicartridge

Read/Write, R Read only

RW

* Readable only by the same software used to write the tape.

R* RW RW

4-3

Carin g for Your Tape Drive

Choosing Tapes for Your Tape Drive

Erasing Tapes

The Erase or Format utility provided by most backu p applications is the
safest and quickest method of removing data from your tapes.

Caution Do not erase any type of T20-compatible tape with bulk erasers. Magnetic

bulk erasing removes the tracking reference points that are placed on the
tape at the factory. Without these points, the tapes cannot be read by your
tape drive.

Retensioning Tapes

Most backup applications include a Tape Retension function. You should
retension your tape every time it is inserted into the tape drive. The
retension function fast-forwards and rewinds the tape, settling the tape
pack. This helps guarantee the reliability of data transfer when backup
operations are performed.

4-4

Caring for Your Tape Drive

Inserting and Removing Tape Cartridges

Inserting and Removing Tape Cartridges

To insert a tape cartridge into your drive:

Hold the tape cartridge with the metal base plate down and the tape window

1

facing the drive, as shown in figure 4.1.

Figure 4.1 Inserting a tape cartridge

Metal base plate

Align the tape cartridge with the tape drive’s opening and push it firmly

2

into the drive. You will feel it click into place.
After the cartridge is inserted, you will hear the sound of the tape being

wound back and forth. This sound indicates that the tape drive is finding
the beginning of the tape, determining the tape’s length and format, and
positioning the drive’s read-write head.

4-5

Carin g for Your Tape Drive

Inserting and Removing Tape Cartridges

Figure 4 .2 HP Colo rado 20GB /Travan TR-5 cartridg e

The back of the cartridge
will be flush with the
recessed bezel.

Caution

Interfering with a tape cartridge during operations can cause data loss and
may make the tape temporarily unrecordable. During read-write
operations (while the operation light on the front panel is flashing), do not:



Pull the tape cartridge out of the drive



Bump the tape cartridge



Turn off the power to the computer

If this does happen, you may not be able to read the data currently written
to the tape. In addition, the tape may not be recordable until it is erased
with an Erase utility.

To remove a tape cartridge from the drive:

Wait until the operation light on the front of your tape drive stops blinking

1

and your backup software indicates that it is all right to remove the tape
cartridge. Do not remove a tape cartridge during an operation. See the
Caution above.

Grasp the tape cartridge firmly and pull it straight ou t of th e drive.

2

4-6

Write-Protecting a Tape Cartridge

If you write-protect a tape cartridge, the tape drive can only read data from
the tape, not write to it. Use this setting to protect data on the tape cartridge
from being erased or overwritten, for example, when you are restoring files
from tape.



To write-protect a cartridge, slide the write-protect tab on the cartridge
to the right.



T o remove write-protection from a cartridge, slide the write-protect tab
to the left.

See figure 4.3 to see how the write-protect tabs look on the TR-5 cartridge.

Figure 4.3 Write-protecting a TR-5 cartridge

Caring for Your Tape Drive

Write-Protecting a Tape Cartridge

Write-prot ec t tab

in locked

position

4-7

Carin g for Your Tape Drive

Caring for Your Tape Cartridges

Caring for Your Tape Cartridges

Y our data is valuable. Treat cartridges with r espect so that they provide you
with the security you need. Follow these gu idelines for handling tape
cartridges:



Do not open the tape door unnecessarily. This may expose the tape to
contami nation or dam age.



Do not touch the tape or leader . Dust and natural skin oils can affect tape
performance.

Operating Conditio ns

Tape cartridges should be used in an environment within the following
ranges:



Te mperature: 5°C to 45°C ( 41 °F to 113°F)



Relative humidity: 20% to 80% (non-condensing)

Caution If a cartridge has been exposed to conditions outside its operating range,

you should acclimatize the cartridge by leaving it in the operating
environment for 8 hours before using it.

Storing Tape Cartridges

Tap e cartridges should be stored safely to ensure that they perform their
desired role: protecting your data.



Do not place tape cartridges near sources of electromagnetic
interference, such as under a telephone or near computer monitors,
motors, video or X-ray equipment.



Keep cartridges out of direct sunlight and away from heaters.



Store cartridges in their plastic cases in an environ ment that is free from
dust.

4-8

5

Troubleshooting

This chapter introduces you to some troubleshooting techniques you can
try if you have a problem with your tape drive after installation.

Troubleshooting

Save Yourself a Call

Save Yourself a Call

If you experience difficulties with your HP SureStore T20 tape drive, this
chapter provides a few suggestions that may help you solve the problem
yourself. It may soun d intimidating to t roubleshoot your own machine, but
these procedures are simple and take only a few minutes.

The “Troub leshooting Tips” below contain some general recommendatio ns
for identifying problems. “Things to Try First” covers more specific
problems and how to handle them.

Troubleshooting Tips

Effective troubleshooting involves isolating the component of the system
that is causing the problem. The general procedure is:

1 Change one thing at a time; for example, make sure all the cables are

snugly connected. If you’re going to change a setting, make a note of the
original setting so you can change it back again later, if necessary.

2 Try the operation that failed again.
3 If the operation still fails, make a note of the setting or condition y ou

tried, make another change and try again. If the prev ious change altered
a switch or software setting, it is best to reset it back to its original
setting so that you are testing only one thing at a time.

Things to T ry First

The first step in problem-solving is establishing whether the problem lies
with the tape, the drive, the host computer and its connections, or with the
way the system is b eing operated. I f none of the fol lowing advice helps y ou
to solve the problem, call for service. The HP Customer Support numbers
are listed in Appendix B.

5-2

Troubleshooting

Things to Try First

TapeAssure

The TapeAssure software provided on the HP SureStore Tape CD-ROM
can be used as a diagnos tic tool if you r compu ter is up and runni ng. Inst all
TapeAssure from the CD-ROM and follow the instructions on the screen.

Problems with Your Computer

Problem Possible Cause Potential Solution

The computer

does not

boot up.

The computer

takes a long time

to boot up.

The computer

hangs.

If you have ju st installed a SCSI host
adapter card in your computer and the
computer did not boot up when you
switched it on, the new adapter is the
likely cause of the problem.

There may be a loose connection. Turn off the computer’s power.

The computer’s memory registers may
not have cleare d properly.

This can occ ur when the BI O S on a ho s t
adapter card is enabled, but there is no
bootable SCSI device connected to it.

Check that you have no hardware
conflicts in your hardware or software
configuration, such as two devices with
the same SCSI ID.

Refer to your host adapter documentation
to check that the adapter is configured
correctly.

Disconnect and then reconnect all cables
that may have been moved during
installation. Sometim es just rec onnecting
a cable aligns it correctly or adjusts the
pins to make the connection.

Turn off the computer’s power for at least
20 seconds, then turn it on again. This
process of “cycling power” restarts
processes and clears memory.

You may be able to disabl e the ho st
adapter BIOS to resolve this problem.
Check the host adapter manual for
instructions on how to disable the BIOS.

Refer to your hardware and software
installation documentation. Make sure
that no two devices have the same SC SI
ID. Check that the SCSI bus is properly
terminated.

5-3

Troubleshooting

Things to Try First

Problems with Your Tape Drive

Problem Possible Cause Potential Solution

The tape drive

does

not power up.

(The light does not

come on.)

You cannot back

up

or restore.

The power cable may not be connected to
the tape drive properly.

Proper precautions we re not taken to
prevent damage by st at i c electricity
during installation.

The driver software for the tape drive may
not be properly installed.

The SCSI connection may be loose. Check that all expansio n b oa rd s are fu lly

The SCSI bus may not be properly
terminated.

Can you hear the tape move when a
cartridge is inserted? If not, check the
power connection to the tape driv e. If it is
properly connected, th e device has
probably failed. Call for service.

If the tape drive has been damaged by
static, call for service.

Check that a driver h as been installed tha t
supports bo th yo ur H P SureStore T20
drive and your ba c ku p so f tw a r e . If no t,
install the appropriate drive r. If so,
reinstall the HP SureStore T20 driver
software.

seated and the SCSI cabl e is connected
properly. Run TapeAssure to ascertain
whether the SCSI board is installed and
functioning properly.

Check that the SCSI termination is
installed and secure. The SCSI bus must
be terminated at both ends and only at the
ends. Most internal cables will have a
terminator plug on the end of the cabl e
farthest from the SCSI controller. If there
are no external devices, the SCSI bus
must be terminated on the SCSI host
adapter or motherboard. If there are
external devices, the last device in the
external chain must b e terminated
properly.

The appropriate ASPI driver for your
SCSI controller may not be installed.

5-4

When you boot up the computer, check
for error messages that refer to SCSI
devices or ASPI drivers. Verify that the
correct ASPI driver for your SCSI
controller is installed. Run T apeAssure to
ascertain whether the SCSI board is
installed and functionin g pro perly.

Troubleshooting

Things to Try First

Problem Possible Cause Potential Solution

You cannot back

up

or restore.

The tape drive’s SCSI ID may conflict
with anothe r de vic e .

Check that the tape drive SCSI ID is not
the same as that of any other device
attached to the same SCSI controller.You
can run TapeAssure to check th e SCSI
IDs of attached devi ces.
NOTE: If you change an external tape
drive’ s SCSI ID, unplug the power cord to
the tape driv e. Then pl ug it back in again.
This completes the tape drive’s resetting
of the SCSI ID.

Your backup software may have
encountered a problem.

Refer to the user documentation for your
backup software. This should cont ain a
list of error cond itions and suggested
remedies.

The operator may not know how to use
your backup app lication , especia lly if the
operator is new or has been away from the

Ask the person to repeat the opera tion
while you watch, to check th at they are
not omitting some vital step.

job for a while.
The cartridge may be defective. Try the operation with a different

cartridge. Make sure th e cartridge is fully
inserted int o the tape dr iv e . If yo u ha ve
been using the same cartridge for a long
time, copy the data on it to a new cartridge
and discard the old one.

The cartridge format may have been
destroyed by a bulk eraser. That process
removes the reference points needed by
the tape drive to read and write the tape.

The cartridge may not be the correct
format.

The drive may be used in an unsuitable
location or outside its operatin g lim its. If
it is unusua lly hot, cold, damp, dry, or
dusty, the tape drive may not perform
well.

A new operating system has been
installed without the correct drivers for
the tape drive.

Use a new tape. Any data stored on the
tape will have been erase d by the bu lk
eraser.

Check that you are using the right type of
cartridge. (See “Choosing Tapes for Y our
T ape Drive” on page 4-3.) If you are using
a different brand of cartridge, it may not
be of sufficient quality.

Check the environment al conditions
against the drive's specified limits
(described in Appendix A). If they are
outside the limits, move the drive to a
more suitable site.

Install the correct driver software for the
operating system and tape drive.

5-5

Troubleshooting

Things to Try First

5-6

Appendix A

Product Specifications and
Ordering Information

This chapter provides the technical specifications for the
HP SureStore T20 tape drive and lists part numbers for compatible tape
cartridges, SCSI cables, and accessories.

Product Specifications and Ordering Information

Product Specifications

Product Specifications

Interface

SCSI-2

Backup Speed

Data transfer rate

Sustained: 1,042 KB/second at 100 ips
Burst: 3 MB/second

Tape speed

Read-write: 50, 75, 100 ips

Load time: 30 seconds
Retension time:

Tape Format

Format: QIC-3220
Media: HP 20GB/Travan TR-5 (QIC-3220)
Number of tracks: 108
Bit densit y: 106,4 00 bpi
Encoding method: RLL1,7
Error Correction: Level-10 Reed-Solomon

Search/rewind: 90, 120 ips

740-foot tape, 150 seconds
400-foot tape, 81 seconds

Appendix A-2

Reliability Specifications

Product Specifications and Ordering Information

Product Specifications

Hard error rate: <1 in 10
Predicted mean time between failures (20% duty cycle):

Internal: 250,000 hours
External: 200,000 hours

15

bits read with Reed-Solomon ECC

Power Requirements

External:
Tape Drive: +16 VDC @ 1.3 A
Power Supply: 100-240 VAC, 50/60 Hz, 1.0A

Internal:
5V ±5%, 0.9A peak; 0.8A max steady state
12V ±10%, 2.5A peak; 1.3A max steady state

Specified Operating Temperature

External:
Minimum: 5 degrees C (41 degrees F)
Maximum: 40 degrees C (104 degrees F)

Internal:
Minimum: 5 degrees C (41 degrees F)
Maximum: 40 degrees C (104 degrees F)

Physical Specifications

Internal:
Dimensions: 43mm H x 14 9mm W x 2 06m m D (1.69 in x 5.86 in x 8 .1 i n )
Weight: 0.55 kg ( 1 lb, 3 oz)

External:
Dimensions: 55.9mm H x 147mm W x 208mm D (2.2 in x 5.8 in x 8.2 in)
Weight: 0.83 kg (1.82 lbs)

LED Specifications

Class 1 LED product

Appendix A-3

Product Specifications and Ordering Information

Product Specifications

Certifications

Internal:



UL



cUL



TÜV



CE



Meets or exceeds FCC class B requirements

External:



UL



cUL



TÜV



NOM-NYCE



CE



Meets or exceeds FCC class B requirements

Appendix A-4

Ordering Information

The following HP products are recommended for use with the
HP SureStore T20 tape drive. They can be ordered from your HP dealer or
sales office.

Recommended Tape Cartridges

Product Specifications and Ordering Information

Ordering Information

HP Part
Number

C4435A 1 pack 20GB/TR-5 minicartridge
C4435B 2 pack 20GB/TR-5 minicartridge
C4435D 5 pack 20GB/TR-5 minicartridge

SCSI Accessories

Item Description

4-header 50-pin SCSI ribbon cable with active
termination (used to atta ch an interna l tape drive to a
narrow SCSI connector)

Item Description

HP Part Number

C5644-61000

Appendix A-5

Product Specifications and Ordering Information

Ordering Information

Appendix A-6

Appendix B

Customer Support

This appendix describes Hewlett-Packard's tape drive warranty, service
and support arrangements, and how to contact HP Customer Support.

Customer Support

Hewlett-Packard Limited Warranty Statement

Hewlett-Packard Limited Warranty Statement

HP SureStore T20 Tape Drive
DURATION OF LIMITED WARRANTY
Hardware - 2 year
Software - 90 days

1 HP warrants to you, the end-user customer, that HP hardware,

accessories and supplies will be free from defects in materials and
workmanship after the date of purchase, for the period specified abov e.
If HP receives notice of such defects during the warranty period, HP
will, at its option, either repair or replace products which prove to be
defective. Replacement products may be either new, refurbished, or
later products of comparable or greater performance.

2 HP warrants to you that HP software will not fail to execute its

programming instructions after the date of purchase, for the period
specified above, due to defects in material and workmanship when
properly installed and used. If HP receives notice of such defects during
the warranty period, HP will replace software which does not execute
its programming instructions due to such defects.

3 HP does not warrant that the operation of HP pro ducts will be

uninterrupted or error free. If HP is unable, within a reasonable tim e, to
repair or replace any product to a condition as warranted, you will be
entitled to a refund of the purchase price upon prompt return of the
product.

4 HP products may contain remanufactured parts equivalent to new in

performance or may have been subject to incidental use.

5 Warranty does not apply to defects resulting from (a) improper or

inadequate maintenance or calibrat ion , (b) software, interfacing, parts
or supplies not supplied by HP, (c) unauthorized modification or
misuse, (d) operation outside of the published environmental
specifications for the product, or (e) improper site preparation or
maintenance.

6 TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE

WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY
OR CONDITION WHETHER WRITTEN OR ORAL, IS
EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS
ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND
FITNESS FOR A PARTICULAR PURPOSE. Some countries, states or

Appendix B-2

Customer Support

Express Exchange

provinces do not allow limitations on the duration of an implied
warranty, so the above limitation or exclusion might not apply to you.
This warranty gives you specific legal rights and you might also have
other rights that vary from country to country, state to state, or province
to province.

7 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDI ES

IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND
EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN
NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS
OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR
OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries, states or provinces do not allow the
exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT,
EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STAT UTORY RIGHTS APPLICABLE TO THE
SALE OF THIS PRODUCT TO YOU.

Express Exchange

During the first two years, the 24-hour Express Exchange1 program allows
you to receive a refurbished unit by next-d ay delivery up on verification o f
a faulty tape drive.

If you choose not to use Express Exchange, your HP SureStore tape drive
must be serviced by one of t he auth orized repai r depot s with in the co untry
in which it was originally purchased. You must prepay shipping charges
(together with all duty and taxes) for products returned for serv ice. Except
for products returned to you from another country, Hewlett-Packard will
pay for return of products to you. If the drive is repaired by an authorized
dealer, you will need to negotiate the method and cost of returning the drive
with the dealer.

1. Please note that 24-hour Express Exchange is not available in all countries.

Appendix B-3

Customer Support

Service and Support

Service and Support

Hewlett-Packard and its authorized dealers stand behind the HP product
you have purchased.

Note Before calling for service or support:



Check that your drive is installed correctly.



Check the troubleshooting advice in this User’s Guide and in the
documentation that came with your computer, the host adapter, and
your backup software.

Obtaining Technical Support

If you need help, your dealer has the latest information regarding HP
products and services and can provide support under HP's comprehensive
menu of reseller services. If your dealer is not able to help, you can obtain
support from HP directly either through online services or by telephone.

Colorado Backup Support

For questions or problems with HP Colorado Backup II, see “Contacting
Customer Support” on page B-7.

Replica Backup Support

For questions or problems with Replica Backup for HP SureStore T ape or
Replica Single Server for HP SureStore Tape, contact Stac, Inc. Select the

Support

icon in the Replica program group for more information.

Obtaining Service

During the warranty period : HP prov ides a free te lephone s uppor t servi ce
during the warranty period. Co ntact your local HP dealer or t el epho ne t he
relevant number listed on page B-7. Y ou will be connected to a responsive
team waiting to help you.

After the warranty period: If you require support after your warranty has
expired, you can receive support for a fee through the same telephone
numbers. The fee is charged on a per incident basis. Alternatively, you can
contact your local HP dealer who will be able to advise you and arrange for
service.

Appendix B-4

HP Service Agreements

HP offers a number of service agreements to meet yo ur needs. Contact your
local dealer or local HP office for further information.

Returning your HP SureStore Tape Drive

HP SureStore Tape products come with a 24-hour Express Exchange
warranty. W hen return ing a drive, refer to the list below for the correct
telephone number for your area. When you call, make sure that you have
the following information available:



The product name and serial number (see inside front cover)



Date of purchase



A description of the pro duct fault



A contact name for details of the failure



A contact telephone number



Your shipping address

Customer Support

Service and Support

The telephone service agent will verify that the unit is faulty and will make
sure that a replacement unit is sent to you within 24 hours. When you
receive the replacement unit, remove it from the packaging and use the
packaging material for returning the faulty unit. All shipment costs are pre­paid by HP.

Note When returning the drive to HP, any damage caused as a result of

inadequate packaging is your responsibility. Use the original packing
materials whenever possible.

Appendix B-5

Customer Support

Service and Support

Worldwide Online Services

HP offers electronic services that give you a fast, interactive way to access
information and help on set-up, configuratio n, installation and op eration of
your product. The online services are available on the World Wide Web
and FTP, as well as the country-specific resources listed later in this
section.

World Wide Web

Access our World Wide Web site on the internet at:

http://www.hp.com/isgsupport

Software drivers, product and support information is available from HP's
web site.

FTP

The address of our FTP site on the internet is:

ftp.hp.com/pub/information_storage/surestore

Software drivers, product and support information are available from this
location.

CompuServe

Download software, firmware and support documents; discuss issues in
user forums.

Address:

GO HPSYS

America Online

Download software, firmware and support documents; discuss issues in
user forums

Keyword:

hpstor

Appendix B-6

Contacting Customer Support

North and South America

Mailing Address:

HP SureStore Technical Support
815 14th Street SW, Bldg. E
Loveland, CO 80537 USA

Internet E-mail:

To send messages to HP SureStore technical support:

[e-mail]

Messages are usually answered within 48 hours.

QuickFAX Faxback Service:

Customer Support

Contacting Customer Support

Automated system to request product information or technical support
documents to be faxed to you.

Telephone: [phone]

or [phone]

Fax Machine:

Faxes are answered within 48 hours.
Fax Number: [phone]

Telephone Support:

Hours of Operation:
Monday – Friday,
6am – 6pm (Mountain time)

Telephone: [phone]

Appendix B-7

Customer Support

Contacting Customer Support

Europe

Mailing Address:

America Online/Bertelsmann:

Available in France, Germany, and the UK.

Hewlett-Packard Nederland B.V.
European Customer Support Center
P.O. Box 58144
1040 HC Amsterdam
The Netherlands

Address:

HP

CompuServe:

A vailable in the UK, France, Belgium, Germany , Switzerland, and Austria.

Address:

GO HP

HP First Faxback Service:

Automated system to request product information or technical support
documents to be faxed to you free of charge. Available 24 hours a day.

Austria (German) 0660 8218

Belgium (Dutch) 0800 11906

Belgium (French) 0800 17043

Denmark (Danish) 800 10453

Finland (Finnish) 9800 13134

France (French) 05 90 59 00

Germany (German) 0130 81 00 61

Italy (Italian) 1678 59020

Appendix B-8

Netherlands (Dutch) 0800 022 2420

Norway (Norwegian) 800 11319

Portugal (Portuguese) 0505 313 342

Spain (Spanish) 900 993 123

Sweden (Swedish) 020 795 743

Switzerland (French) 0800 55 1526

Switzerland (German) 0800 55 1527

United Kingdo m (English) 0800 960271

Other European countries

(English) [phone]

Customer Support

Contacting Customer Support

Bulletin Board:

Download software, firmware and support docum ents; leave messages fo r
technical support.

Telephone: [phone]
Settings: 8,1,N, 2, 400 to 28,800 baud

Telephone Support:

Hours of Operation:
Monday – Friday
8:30 – 18:00 (Central European time)

No charge for technical support during the warranty period; a per-in cident
charge applies after the warranty period.

Austria (German) 0660 6386

Belgium (Dutch) 02 626 88 06

Belgium (French) 02 626 88 07

Denmark (English) 3929 4099

Finland (English) 0203 47288

France (French) 01 43 623434

Germany (German) 0180 5 25 81 43

Ireland (English) 01 662 5525

Italy (Italian) 02 2 641 0350

Netherlands (Dutch) 020 606 8751

Norway (English) 22 11 6299

Portugal (English) 01 441 7199

Spain (Spanish) 902 321 123

Sweden (English) 08 619 2 170

Switzerland

(French, German, Italian) 0848 80 11 11

United Kingdom (English) 0171 512 5202

Other European countries

(English) [phone]

Appendix B-9

Customer Support

Contacting Customer Support

Australia

Bulletin Board:

Download software, firmware and support documents, and leave messages
for technical support.

HP First Faxback Service:

Automated system to request product information or technical support
documents to be faxed to you free of charge. Available 24 hours a day.

Telephone Support:

Telephone: [phone]

Telephone: [phone]

Hours of Operation:

Monday – Friday
7am – 7pm Eastern Standard Time

Telephone: [phone]

China (PRC)

Mailing Address:

Hewlett Packard Customer Support Center
China World Trade Center
No.1 Jian Guo Men Wai Avenue
P.O.Box: 9401
Beijing 100004
China

Telephone Support:

Hours of Operation:

Telephone Numbers:

Monday – Friday, 8:30 – 17:30

[phone] or 65055958

Appendix B-10

Hong Kong

Telephone Support: 800 96-7729

Indonesia

Telephone Support: (62) 21-350-3408

Japan

World Wide Web:

Information from HP Japan

HP First Faxback Service:

Automated system to request product information or technical support
documents to be faxed to you free of charge. Available 24 hours a day.

Customer Support

Contacting Customer Support

http://www.jpn.hp.com

India

Telephone: [phone]

Fax Machine:

Please include contact information, the name of your HP product, and the
type of computer you have.

Fax Number: [phone]

Telephone Suppo rt :

Hours of Operation: Monday – Friday, 9:00 –12:00, 1:00 – 5:00
Telephone: [phone]

Mailing Address:

Hewlett Packard India Ltd.
HP Customer Support Centre
Chandiwala Estate
Maa Anandmai Marg
Kalkaji
Dehli -110 019 India

E-mail:
Fax Machine:

Please include contact information, the name of your HP product, and the
type of computer you have.

Telephone Support:

[e-mail]

[phone]

[phone]

Appendix B-11

Customer Support

Contacting Customer Support

Korea

Mailing Address:

FTP Site:

Download software and firmware files, as well as technical newsletters for
dealers directly from the internet.

Hewlett Packard Customer Support Center
1F, Yongsan Electronic Office
16-58, Hangangro 3-ga, Yongsan-gu,
Seoul, Korea

IP Address (NT Server):

15.32.11.50

Remote access telephone number: [phone]

Bulletin Board:

Download software, firmware and suppor t documents ; leave messages for
technical support.

Telephone:

Hitel: [phone]
Chollian: [phone]

Address: Go HPK

World Wide Web:

Information from HP Korea

URL:

www.hp.co.kr

HP First Faxback Service:

Automated system to request product information or technical support
documents to be faxed to you free of charge. Available 24 hours a day.

Telephone: [phone]

Fax Machine:

Faxes are answered within 48 hours.

Fax Number: [phone]

Telephone Support:

Hours of Operation:

Telephone:

Appendix B-12

Monday – Friday
9:00 – 18:00

[phone]
080-999-0700 (Toll Free)

Malaysia

Telephone Support: (60) 3-295-2566

New Zealand

Bulletin Board:

Download software, firmware and support documents

Telephone: [phone]

HP First Faxback Service:

Automated system to request product information or technical support
documents to be faxed to you free of charge. Available 24 hours a day.

Telephone: [phone]

Fax Machine:

Customer Support

Contacting Customer Support

Faxes are answered in 24 hours or less.

Telephone Suppo rt :

Philippines

Telephone Support: (63) 2-867-3551

Singapore

Mailing Address:

Fax Number: ([phone]

Hours of Operation:

Monday – Friday,
9am – 9pm (Auckland time)

Telephone: [phone]

Hewlett-Packard Far East (Pte) Ltd.
South East Asia Customer Support Centre
Blk A #05-12 Alexandra Technopark
438A Alexandra Road
Singapore 1 19 967

HP First Faxback Service:

Automated system to request product information or technical support
documents to be faxed to you free of charge. Available 24 hours a day.

Telephone: [phone]

Appendix B-13

Customer Support

Contacting Customer Support

Fax Machine:

Telephone Support:

Taiwan (ROC)

Mailing Address:

Bulletin Board:

Fax Number: (65) 274-2033

Hours of Operation:

Monday – Friday, 9:00 – 17:00

Telephone: [phone]

Hewlett Packard Customer Care Center
8F, 337, Fu-Hsing North Road
Taipei 105, Taiwan, R.O.C.

Download software, firmware and suppor t documents ; leave messages for
technical support.

Telephone: [phone]
Login:

First name:
Last name:

HP First Faxback Service:

Automated system to request product information or technical support
documents to be faxed to you free of charge. Available 24 hours a day.

Telephone: [phone]

Fax Machine:

Fax Number: [phone]

Telephone Support:

Hours of Operation:

Monday – Friday, 8:30 – 18:00

Telephone: [phone]

HP

BBS

Thailand

Telephone Support: (66) 2-661-4011

Appendix B-14

Index

Numerics

20 GB mini-cartridges
68-pin to 50-pin SCSI a dapter 1-7

A

accessories A-5
acclimatizing tapes 4-8
active termination 1-9, A-5
adapter, 68-pin to 50-pin 1-7
addresses, customer support B-7
America Online B-6, B-8
application software 1-8
ASPI driver 1-7, 5-4

B

backup

failure 5-4

backup software 1-8

Erase utility 4-4

backup software installation

2-14, 3-8
backup speed A-2
backup test 2-13, 3-7
Backup utility 1-8
Bertelsmann B-8
BIOS 5-3
bit density A-2
blinking light 4-6
boot-up fails 5-3
boot-up lengthy 5-3
box contents

external tape drive 1-5

internal tape drive 1-3
bulk eraser 4-4

problems 5-5

C

cable, internal power 2-5
capacity, tape 1-2
care instructions 4-2
caring for tapes 4- 8
cartridge. See tape cartridge

CD-ROM 1-3, 1 -5, 1-8, 1-9
certifications A-4
certifications. See back of book
cleaning read-write head 4-2
client workstation, Net Ware

2-13, 3-7

Colorado Backup

technical support B-4
compression software 1-2
CompuServe B-6, B-8
computer

does not boot up 5-3

hangs 5-3
computer prerequisites 1-7
computers, installation

differences 1-7
conditions for operation 4-8
connector, SCSI 3-5
contacting HP B-7
contents of box

external tape drive 1-5

internal tape drive 1-3
customer support B-4
customer support telephone

numbers B-7
cycling power 5-3

D

data compression 1-2
data loss 4-6
data security 4-8
data transfer rate A-2
default SCSI ID 1-9, 2-6, 3-3
defective tape cartridges 5-5
degaussing 4-2
demagnetizing 4-2
devices, SCSI IDs 2-3
diagnostic so ftware 5-3
dimensions A-3
driver software 1-8, 5-5

available online B-6

not installed 5-4
driver software installation 2-14,

3-8

E

ejecting tapes 4-6
electrical supply 3-5
electromagnetic interference 4-8
encoding method A-2
environmental conditions,

problems with 5-5
Erase utility 4-4, 4-6
erasing tapes 4-4
error correction A-2
error rate A-3
European support numbers B-8
Express Exchange warranty B-3,

B-5

F

flashing light 4-6
Format utility 4-4
format, tape A-2
formatting tapes 4-4
FTP site B-6

G

grounding 2-3, 2-6
grounding mat 2-3

H

handling tape cartridges 4-8
hardware included

external tape drive 1-5

internal tape drive 1-3
hardware prerequisites 1-7
HP Colorado 20GB mini-

cartridges
HP Colorado Backup II software

2-14, 3-8
HP NetServer. See NetServer
HP part numbers A-5
HP service agreements B-5
HP SureStore Ta pe CD-ROM

1-3, 1-5, 1-8, 1-9
humidity

conditioni ng cartridges 4- 8

Index-1

I

O

R

inserting tapes 4-5
installation

backup software 2- 14, 3-8
driver software 2-14, 3-8
overview of external 3-2
overview of internal 2-2
prerequisites 1-7

tools required 2-3, 3-2
interface specification A-2
internet 1-8, B-6

J

jumper, termination 1-9, 2-7
jumpers, SCSI ID 2-6

L

light, blinking 4-6
load time A-2

M

magnetic bu lk er as u re 4- 4
magnetic interferen ce 4-8
media. See tape cartridge
mini-cartridge 4-3
motherboard-based SCSI 1-7
mounting hardware 1-7, 2-5, 2-7,

2-11

N

native storage capacity 1-2
NetServer 2-7
NetServer E 1-7
NetWare

installing TapeAssure 2-13,

3-7

versions supported 1-8
non-warranty service B-4
North American support numbers

B-7
Novell NetWare. See NetWare

online services 1-8, B-6
Open Desktop 3 1-8
OpenServer 5 1-8
operating conditions fo r tapes 4-8
operating mode 3-6
operating system r equirements

1-8
operating system, new 5-5
operation light 4-6
ordering information A-5
out-of-warranty service B-4

P

packaging for shipment B-5
part numbers A-5
phone numbers B-7
power cable

external 1-5, 3- 6

internal, connecting 2 -10

loose 5-4
power cable, internal 2-5
power connector 3-5
power cycling 5-3
power requirements A-3
power supply 1-5, 3-5
power switc h, lack of 3-6
prerequisites

hardware 1-7

installation 1-7

operating system 1- 8

tools 2-3, 3-2
problems

determining 5-2

with computer 5-3

with tape drive 5-4
product numb ers 1-2
purchasing supplies or

accessories A-5

Q

QIC-3220 format 4-3, A-2

radio frequency interference

statements. See back of boo k

rails 2-5, 2-7, 2-11

included with drive 1-3

required for mounting 1-7
README file 1-8
read-write head, no cleaning

required 4-2
read-write operations, data loss

4-6
Reed-Solomon error correction

A-2
reference points 5-5
reformatting tapes 4-4
reliability specifications A-3
removing tapes 4-5, 4-6
Replica Backup software 2-14,

3-8
Replica technical support B-4
restore, failure 5-4
retension time A-2
returning a drive B-5
ribbon cable. See SCSI cable
RLL1,7 A-2

S

SCO UNIX 1-8
screws 2-5

attaching rails 2-7

fixing drive into computer

2-11

SCSI

68-pin to 50-pin adapter 1-7

accessories A-5

checking configu ra tio n 1-9

connection loose 5-4

planning the bus 1-9

termination 1-9

termination problems 5-3,

5-4
SCSI address 1-9
SCSI boot disk 1-9

Index-2

SCSI cable 1-5

attaching external 3- 5
attaching internal 2-4
connecting to tape dr iv e 2-9
ordering A-5
planning the bus 1-9
required 1-7

SCSI controller 1-7, 1-9

checking for 1-9
on motherboar d 1-7

SCSI host adapter

BIOS 5-3
problems with 5-3

SCSI host adapter, prerequisite

for installation 1-7

SCSI ID 1-9

at power on 3-3
checking current 1-9
choosing 1-9
conflicting 5-5
default 1-9, 2-6, 3-3
devices sharing 5-3
jumper settings 2-6
other devices 2-3
selecting for tape drive 2-6,

3-3
SCSI ID selector 3-3
SCSI-2 A-2
security of data 4-8
serial number 1-2
servers, installation differenc es

1-7
service B-4
service agreements B-5
service, arranging for B-4
shipping safely B-5
software

backup 1-8

driver 1-8, 5-4, 5-5

drivers, online B-6

Erase utility 4-4

HP Colorado Backup II

2-14, 3-8

provided w ith drive 1-3, 1-5,

1-8

Replica Backup 2-14, 3-8

TapeAssure 1-9, 2-13, 3-7,

5-3, 5-4, 5-5
software data compression 1-2
South American support numbers

B-7

specifications

physical A-3
power A-3

reliability A-3
standby mode 3-6
static electricity precautions 2-3 ,

2-6
static electricity, problem s

caused 5-4
storage capacity 1-2
storing tape s 4- 8
supplies and accessories A-5
support B-4

telephone numbers B-7
system prerequisites 1-7

T

tape cartridge 1-3, 1-5

acclimatizing 4-8

brands 4-3

capacity 1-2, 4-3

caring for 4-8

causes of data loss 4-6

defective 5-5

electromagnetic interference

4-8
erasing 4-4
format A-2
incorrect format 5-5
inserting an d r e mo ving 4-5
no bulk erasers 4-4
operating conditions 4-8
ordering 4-3
poor quality 5-5
reference points 4-4
removing 4-6
specifi c ations A -2
storing 4-8
temperature and humidity

ranges 4-8

write-protecting 4-7
tape door 4-8
tape drive

cannot back up or restore

5-4
care instructions 4-2
connecting internal power

cable 2-10
connecting SCSI cable 2-9
dimensions A- 3
does not power up 5-4
installing external 3-5
installing internal 2-9
operating system

requirements 1-8
preparing for installation 2 -6
returning for service B-5
SCSI ID 2-6, 3-3
specifications A-2
troubleshooting. See

Chapter 5
warranty B-3
weight A-3

tape speed A-2
tape. See tape cartridge
TapeAssure 1-9, 2-13, 3-7

installing 2-13, 3-7
operating systems supported

2-13, 3-7
SCSI proble ms 5-4, 5-5
troubleshooting aid 5-3

target ID 1-9

default 1-9

technical support B-4

telephone numbers B-7

technical support, Replica B-4
telephone numbers B-7
temperature, con diti on ing

cartridges 4-8

termination 1-9

problems with 5-3

termination jumper 1-9, 2-7
testing installation 2-13, 3-7
tools needed 2-3
tools needed for installation 3-2

Index-3

TR-5 cartridge 4-3
TR-5 tape cartridge

inserting 4-6
tracking reference points 4-4, 5-5
transfer rate A-2
Travan cartridge. See TR-5

cartridge
troubleshooting. See Ch apter 5

U

UL certification A-4
UNIX 1-8
URL B-6
US support numbers B-7

V

Vectra co m puter 1-7, 2-7
verifying installation 2-13, 3-7

W

warranty B-3, B-5
warranty service B-4
weight A-3
Windows 95 1-8
Windows NT

backup utility 1-8

installing TapeAssure 2-13,

3-7

versions supported 1-8
World Wide Web si te 1-8, B-6
write-protection 4-7
write-to-tape test 2-13, 3-7

Index-4

Federal Communications Commission Radi o
Freq ue nc y I nt e rference St at e m ent

Warning: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules.

These limi ts a r e de s igned to provide reasonable protection
against harmful interference in a resi dential installation.
This equipment generates, uses, and can radiate radio
frequency energ y and, if not installed a nd use d in
accordance with the instruction manual, may cause harmful
interference to radio communications. However, there is no
guarantee that i nterference will not occur in a particular
installation. If this equipment does cause harmful
interference to radio or television reception , which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more
of the following m ea s ure s:

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and the

•

receiver.
Connect the equipment into an outlet on a circuit different

•

from that to which the receiver is connected.
Consult your dealer or an experienced radio/TV technician

•

for help.

Note that if you change or modify the equ ipm e nt in a way
that is not expressly approved by Hewlett-Packard, any
assurances of safety or performance can no longer be held
to apply, and could result in violation of Part 15 of the FCC
Rules.

To maintain compliance with FCC Rules and Regulations,
use properly shielded cables with this de vic e.

FCC Declaration of Conformity

According to 47CFR , Parts 2 and 15, Class B Computer
Peripherals:

This device complies with Part 15 of the FCC Rules.
Operation is s ubject to the fol lowing two conditions: (1)
This device may not cause harmful interference, (2) This
device must accept any interference received including
interference that may cause undesired operations. This
applies to all pro duct options.

Hewlett-P ackard Company
815 SW 14th Street, Bldg. E
Loveland, Colorado 80537

July 1, 1998
Colin Swan, Manufacturing Manag er

Notice for Canada

This digital apparatus does not exceed the Class B limits for
radio noise emissions from digital apparatus as set out in the
radio interferenc e regulations of the Can adi an Department
of Communications.

Le présent appareil numé rique n'émet pas de bruits
radioélectriques dépassant les limites applicables aux
appareils numériques de Cla sse B pre s cri tes dans l e
règlement s ur le brouillag e r adi oélectrique édicté par le
Ministère des Communicat io ns du Canada.

Notice

Europe: This drive shall be installed only with an EN60950
(IEC 950) approved powe r supply.

USA/Canada: This drive is for use only with IBM
compatible UL

®

listed personal computers.

DECLARATION OF CONFORMITY

according to ISO/IEC Gui de 22 and EN 45014

Manufacturer’s Name:

Hewlett-Packard Company
Loveland Tape Operation

Manufacturer’s Address:

815 SW 14th Street, Building E
Loveland, Colorado 80537

declares that prod uct

Product Name Product Number

HP SureStore T20i C4394
HP SureStore T20e C4395
HP SureStore T20Xi C4401
HP SureStore T20Xe C4402

Product Options:

conforms to the following product specifica ti ons:

Safety:

EN60950 A4:1997/ IE C 950 A4:1996

EMC:

EN 55022:1994 Class B/ CISPR 22:1993 Class B
EN 50082-1:199 2

IEC 801-2:1991 - 4kV CD, 8kV AD
IEC 801-3:1984 - 3V/m
IEC 801-4:1988 - 1kV powe r lines,

0.5kV signal lines

ENV 50140:1993 - 3V/m

Supplementary Information

The product herewith complies with the requirements of
the Low Voltage Directive 73/23/EEC and the EMC
directive 89/ 336/EEC and carri es the “CE” mark
accordingly.

July 1, 1998
Colin Swan, Manufacturing Manager

European Contact

Your local Hewlett-Packard Sales and Service Office, or
Hewlett-Packard GmbH
Department HP-TRE
Herrenberger Straße 130
D-71034 Böblinge n
(FAX: [phone]).

All

Japanese VCCI Statement

[This apparatus is Class B Information Technology Equipment, based on the rules of the Voluntary Control Council for
Interference by Information Technology Equipment (VCCI). Although designed for use in residential areas, radio
interferenc e may be caused when used near a r adio or TV receiver.

Read the instru ct ions for correc t operation.]