HP SURESTORE DLT 418, SURESTORE DLT 818, SURESTORE DLT 718 User Manual

HP SureStore DLT Autoloader

Models 418, 718 & 818

User’s Guide

Edition 1

Manufacturing Part Number: C6282-90009

September 1999

Printed in: Greeley, CO USA

© Copyright 1999 Hewlett-Packard Company

Notice

This document contains information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language. The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this printed material, including, but not limited to the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

See Appendix B for important safety and regulatory information.

Warranty

NOTE See Appendix A for more information about support and service.

HP PRODUCT: HP SureStore DLT Autoloader Models 418, 718, and 818

DURATION OF LIMITED WARRANTY: 3 years

1. HP warrants HP hardware, accessories, and supplies against defects in materials and workmanship for the period specified above. If Hewlett-Packard receives notice of such defects during the warranty period, Hewlett-Packard will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like-new.

2. HP warrants that HP software will not fail to execute its programming instructions, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media that does not execute its programming instructions due to such defects.

3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, customer will be entitled to a refund of the purchase price upon prompt return of the product.

4. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

5. The warranty period begins on the date of delivery or on the date of installation if installed by HP. If customer schedules or delays HP installation more than 30 days after delivery, warranty begins on the 31st day from delivery.

6. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the products, or (e) improper site preparation or maintenance.

7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

8. HP will be liable for damage to tangible property per incident up to the greater of $300,000 or the actual amount paid for the product that is the subject of the claim, and for damages for bodily injury or death, to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product.

9. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR

OTHERWISE.

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Printing History

New editions of this manual incorporate all material updated since the previous edition. The manual printing date and part number indicate the current edition. The printing date changes when a new edition is printed. (Minor corrections and updates incorporated at reprint do not change this date.)

Edition 1: September 1999: Initial printing

Typographical Conventions and Terms

The following typographical conventions are used in this manual:

Italic font: Denotes important information.

Keycap : Keys on the Autoloader.

Computer Output: Information displayed in the control panel and screen menu items that you select.

Menu Path: Series of menus that you need to enter to access the menu currently being described.

WARNING Warnings call attention to a procedure or practice that could

result in personal injury if not correctly performed. Do not proceed until you fully understand and meet the required conditions.

CAUTION Cautions call attention to an operating procedure or practice that could

damage the product if not correctly performed. Do not proceed until understanding and meeting these required conditions.

NOTE Notes provide information that can be helpful in understanding the

operation of the product.

In This Manual

In this manual, the following areas are described:

Chapter 1 Getting Started: Describes how to install, connect,

power on, and move the Autoloader.

Chapter 2 Operating the Autoloader: Describes how to operate

the control panel, set administrative options, and troubleshoot.

Chapter 3 Using and Maintaining Tapes: Describes how to use

and care for tapes.

Appendix A Support and Customer Service: Describes how to get

support for the Autoloader and how to order parts.

Appendix B Safety and Regulatory: Describes safety and regulatory

information for the Autoloader.

Appendix C TapeAlert Messages: Describes the TapeAlert

messages.

Appendix D Installing an Autoloader Into a Non-HP Rack:

Describes how to install the Autoloader into a non-HP rack.

Contents

1. Getting Started

Chapter Overview................................................................................. 1-2

Product Components ............................................................................ 1-3

Installation Overview...........................................................................1-4

Autoloader Rear Panel................................................................... 1-5

Choosing a Location.......................................................................1-6

Mounting the Autoloader in a Rack..............................................1-7

Tools and Components.............................................................1-7

Mounting the Autoloader ........................................................ 1-8

Connecting the Autoloader...................................................................1-15

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Powering on the System....................................................................... 1-18

Installing the SCSI Bus Adapter ......................................................... 1-19

Moving or Shipping the Autoloader.....................................................1-20

Moving the Autoloader...................................................................1-20

Shipping the Autoloader................................................................ 1-22

2. Operating the Autoloader

Chapter Overview................................................................................. 2-2

Loading/Unloading Tapes.....................................................................2-3

Inserting and Removing Tapes with Software ............................. 2-3

Opening the Door ........................................................................... 2-3

Alternate Door Open Method.................................................. 2-3

Removing the Magazine .......................................................... 2-4

Inserting the Magazine ........................................................... 2-5

Loading Tapes .......................................................................... 2-5

Unloading Tapes ......................................................................2-7

Autoloader Control Panel..................................................................... 2-8

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Contents

Understanding Control Panel Messages............................................. 2-9

Tape Status .................................................................................... 2-9

Drive/Autoloader Status................................................................ 2-10

Autoloader Display Menu Tree............................................................ 2-11

Top-Level Menu Options...................................................................... 2-12

Password-Protected Functions...................................................... 2-15

Entering the Administration Menu Password.................................... 2-17

Changing the Administration Menu Password .................................. 2-18

Setting or Viewing SCSI IDs ............................................................... 2-19

Setting SCSI IDs............................................................................ 2-19

Viewing SCSI IDs .......................................................................... 2-20

Cleaning the Autoloader Tape Drive................................................... 2-21

Drive Cleaning Errors.......................................................................... 2-23

Configuring the Autoloader ................................................................. 2-24

Retrieving Autoloader Information..................................................... 2-27

Running an Internal Test .................................................................... 2-28

Upgrading Firmware............................................................................ 2-33

Upgrading Drive Firmware from Tape ......................................... 2-33

Troubleshooting.................................................................................... 2-34

Understanding Error Messages........................................................... 2-42

3. Using and Maintaining Tapes

Chapter Overview ................................................................................ 3-2

Labeling Tape Cartridges ................................................................... 3-3

Labeling the Magazine......................................................................... 3-4

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Contents

Write-Protecting Tape Cartridges ....................................................... 3-5

Maintaining Tape Cartridges............................................................... 3-6

Do Not:............................................................................................ 3-6

Do: ................................................................................................... 3-6

Inspecting Tape Cartridges.................................................................. 3-7

DO NOT Use Cartridges:............................................................... 3-8

A. Support and Customer Service

Supplies and Accessories......................................................................A-2

Hewlett-Packard Customer Support ...................................................A-3

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Information Needed for Support ...................................................A-3

Faxback Services ............................................................................ A-4

Hewlett-Packard Web Site............................................................. A-4

Telephone Support During Warranty............................................A-5

North and South America ....................................................... A-5

European Customer Support Centers .................................... A-5

Asia Pacific Customer Support Centers ................................. A-7

Elsewhere................................................................................. A-7

Telephone Support After Warranty............................................... A-8

US and Canada ........................................................................ A-8

Europe ...................................................................................... A-8

Elsewhere................................................................................. A-8

HP Reseller Locator Numbers ................................................ A-8

B. Safety and Regulatory

Chapter Overview................................................................................. B-2

Regulatory Information........................................................................ B-3

United Kingdom Telecommunications Act 1984 ..........................B-4

Contents

Herstellerbescheinigung................................................................ B-4

English Translation of German Sound Emission Directive ........ B-4

Japanese Harmonics Statement ................................................... B-5

Japanese VCCI Class B Statement............................................... B-5

English Translation ................................................................ B-5

Taiwan Class A Warning Statement............................................. B-6

For HP DLT Library Model 718 (C6282L, C6280J, A5501A) B-6

Taiwan Class A Warning Statement............................................. B-6

For HP DLT Library Model 418 (C6280F and C6280H) ....... B-6

C. TapeAlert Messages

Overview............................................................................................... C-2

TapeAlert Messages and Descriptions ................................................ C-3

D. Installing an Autoloader into a Non-HP Rack

Mounting the Autoloader in a Non-HP Rack...................................... D-2

Tools and Components................................................................... D-2

Mounting the Autoloader .............................................................. D-3

Cable Management........................................................................ D-9

Figures

Figure1-1.RearPanelFeatures...............................1-5

Figure1-2.RackKitParts ...................................1-7

Figure1-3.ClipnutandScrewInstallation......................1-8

Figure1-4.InstallationWithSpaceAboveBezel .................1-9

Figure1-5.InstallationWithoutSpaceAboveBezel...............1-9

Figure1-6.ShelfInstallation................................1-10

Figure 1-7. Filler Panel Installation...........................1-11

Figure1-8.RemovingtheCoverandFeet......................1-12

Figure1-9.SecuringtheAutoloader ..........................1-13

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Figure1-10.CableManagement..............................1-14

Figure1-11.AutoloaderastheOnlyPeripheral .................1-16

Figure1-12.AutoloaderwithOtherPeripherals.................1-17

Figure1-13.UnboltingtheAutoloader ........................1-21

Figure2-1.RemovingtheMagazine............................2-4

Figure2-2.LoadingTapesintotheMagazine....................2-5

Figure2-3.LoadingInternalSlots.............................2-6

Figure3-1.LabelPosition....................................3-3

Figure3-2.MagazineLabelPosition ...........................3-4

Figure3-3.Write-ProtectButtonSettings.......................3-5

Figure3-4.LeaderBucklingLoop .............................3-7

FigureD-1.RackKitParts...................................D-2

FigureD-2.ClipnutandScrewInstallation......................D-3

FigureD-3.CustomizingtheShelfDepth .......................D-4

Figures

FigureD-4.ShelfInstallation................................ D-5

FigureD-5.TightentheScrews............................... D-6

Figure D-6. Filler Panel Installation. . ......................... D-7

FigureD-7.SecuringtheAutoloader .......................... D-8

FigureD-8.CableManagement .............................. D-9

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Table s

Table 1-1. Components Provided .......................................................1-3

Table 1-2. Location Criteria ...............................................................1-6

Table 1-3. Technical Specifications....................................................1-6

Table 2-1. Top-Level Menus...............................................................2-12

Table 2-2. Admin Menu Options........................................................2-15

Table 2-3. Drive Cleaning Troubleshooting ......................................2-23

Table 2-4. Configuration Options ......................................................2-24

Table 2-5. Information Logs...............................................................2-27

Table 2-6. Tests Available from the Control Panel...........................2-28

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Table 2-7. Troubleshooting Table ...................................................... 2-32

Table 2-8. Common Error Codes........................................................2-41

Table C-1. TapeAlert Tape Drive Error Messages............................C-3

Table C-2. TapeAlert Tape Library Error Messages ........................C-7

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1GettingStarted

1-1

Getting Started

Chapter Overview

This chapter explains the following:

• Identifying product components

• Choosing a location

• Installing the Autoloader

• Connecting the Autoloader

• Powering on the system

• Installing the SCSI bus adapter

• Moving the Autoloader

• Shipping the Autoloader

1-2 Chapter 1

Product Components

Table 1-1 describes the parts that are provided with the Autoloader.

Table 1-1 Components Provided

Product Name Description

SCSI cables Connects the Autoloader to the host. Cable

length is 2 meters.

SCSI terminator 68-pin terminator terminates power at the end

of a SCSI chain.

SCSI jumper cable Connects the drive and SCSI controller board.

SCSI bus adapter Matches the interface type of the Autoloader.

Power cord Localized power cord supplies power.

Data cartridges Five type IV DLTtape

backup.

Getting Started

Product Components

cartridges for data

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Cleaning cartridge One cartridge included for cleaning the tape

drive head.

Installation poster Displays simplified installation instructions.

Live trial software One shrink-wrapped package for trial use.

Contact software vendor for licensing information.

User’s Guide Contains installation, operation, and

troubleshooting information.

SureStore Tape CD-ROM

Contains diagnostic utilities, backup software information, and localized versions of the user’s guide and installation poster.

Chapter 1 1-3

Getting Started

Installation Overview

Before installing the Autoloader:

• Make sure you have the components listed in Table 1-1 on page 1-3.

• Become familiar with the back of the Autoloader, as shown in Figure 1-1 on page 1-5.

Installing the Autoloader requires:

1. Choosing a suitable location.

2. Mounting the Autoloader in a rack (rackmount configuration only).

3. Connecting the Autoloader.

4. Powering on the system.

These steps are explained in this chapter.

NOTE After unpacking the Autoloader, save the shipping carton and accessory

kit carton. These items may be reused if future shipping becomes necessary.

1-4 Chapter 1

Getting Started

Installation Overview

Autoloader Rear Panel

Figure 1-1 Rear Panel Features

1 SCSI cable connector to host SCSI port

2SCSIjumpercable

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3SCSIterminator

The Autoloader can be connected to the host system in one of two configurations:

Standard configuration: Connects the drive and the Autoloader with an

external jumper cable on one SCSI bus, as shown in Figure 1-1.

Advanced configuration: Connects the drive and autoloader controller to the

host using separate SCSI buses.

NOTE The advanced configuration requires an additional terminator that is not

provided.

Chapter 1 1-5

Getting Started

Installation Overview

Choosing a Location

Choose a location that meets the following criteria:

Table 1-2 Location Criteria

Room temperature 50–104° F (10–40 C)

Power source AC power voltage: 100–127V or 200–240V

Air quality Minimal particulate contamination. Avoid areas

Auto Ranging

Current Rating: 100–127V, 1.8A, 50/60 HZ, 220–240V, .9A, 50/60 HZ Auto Ranging

Maximum Watts: 100 Watts, 100-127V (60 HZ) Maximum Watts: 90 Watts, 200-240V (50 HZ)

near frequently used doors and walkways, stacks of supplies that collect dust, smoke-filled rooms, large or high-speed printers. Do not use filters.

Caution: Excessive dust and debris can damage the tapes and the tape drive.

Adequate clearance

Table 1-3 Technical Specifications

Dimensions Height: 7.35 inches (18.7 cm)

Acoustics 58 Decibels Sound Pressure

1-6 Chapter 1

Desktop configuration—free standing:

Back 6 inches/ 15 cm

Front 8 inches/ 20 cm

Sides 1 inch/ 2.5 cm

Rackmount configuration—requires 5 EIA units inarack(1EIA=1.75inchesor4.5mm)

Width: 8.9 inches (22.6 cm) Depth: 22 inches (55.9 cm Weight: 31.5 pounds (14.3 kg)

Getting Started

Installation Overview

Mounting the Autoloader in a Rack

NOTE For instructions on installing the Autoloader into a non-HP rack, refer to

“Installing an Autoloader into a Non-HP Rack” on page D-1.

Too ls and Comp onen t s

Beforeyoubegin,makesureyouhavethefollowing:

Too ls :

#2 Phillips screwdriver

Kit Components (parts are labeled for easy identification):

1. Installation poster (Qty 1)

2. Template (Qty 2)

3. Cable ties (Qty 2)

4. M4 x 10 mm pan phillips (Qty 4)

5. 10-32 x 5/8 pan phillips (Qty 8)

Figure 1-2 Rack Kit Parts

6. 10-32 clipnuts (Qty 8)

7. Support bezel (Qty 1)

8. Filler panel (Qty 1)

9. Shelf (Qty 1)

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NOTE The rack kit may contain extra parts.

Chapter 1 1-7

Getting Started

Installation Overview

Mounting the Autoloader

1. Facing the front of the rack and using the template as a guide, install four clipnuts (two in each rail) above any existing products (Figure 1-3).

TIP For a level shelf, ensure that the screws are in the same position on the

right and left rail.

NOTE Your rack might look different from the illustrations.

2. Using the template as a guide, install two clipnuts into each back rail of the rack. The back lower clipnuts should be located in the same position as the lower clipnuts in the front of the rack (Figure 1-3).

3. Using six 10-32 screws (four in the front and two in the back lower clipnuts), start a screw into each clipnut and turn 2-3 times.

NOTE If you are installing the unit flushed to the top of the rack, do not install

screws at this time. Instead, proceed to the next step.

Figure 1-3 Clipnut and Screw Installation

1-8 Chapter 1

4. Position the holes on the support bezel over the screws on the clipnut, and slide downward, securing the bezel into place (Figure 1-4). If you are installing the Autoloader flushed to the top of the rack, hold the bezel in place, then install the screws (Figure 1-5). Tighten screws when complete.

Figure 1-4 Installation With Space Above Bezel

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Installation Overview

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Figure 1-5 Installation Without Space Above Bezel

Chapter 1 1-9

Getting Started

Installation Overview

5. Slide the shelf through the back of the rack until the front lip is over the bezel and the rear portion of the shelf slides over the back screws (Figure 1-6).

a. Lower the shelf into place, and tighten the screws in the bottom

clipnuts.

b. Insert and tighten two additional screws into the top clipnuts to

secure the shelf.

Figure 1-6 Shelf Installation

NOTE Have a second person stand at the front of the rack to help guide the

front lip of the shelf between the slots on the bezel.

CAUTION Ensure that installation in your rack cabinet does not create an unstable

condition.

1-10 Chapter 1

6. Decide on the location for the Autoloader. The filler panel will be installed on the other side if you are only installing one Autoloader (Figure 1-7).

a. Reach inside the bezel and insert the filler panel into the slot on

the bezel.

b. Pull the filler panel forward to the inside face of the bezel until it

snaps into position.

Figure 1-7 Filler Panel Installation

Getting Started

Installation Overview

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Chapter 1 1-11

Getting Started

Installation Overview

7. Remove the cover and feet on the Autoloader.

a. Remove the four screws on the back of the cover and the two

screws on the side of the cover (Figure 1-8).

b. Remove the cover by pulling the sides of the cover out and lifting it

up.

NOTE The cover may fit tightly near the control panel. If the cover is not easily

removed, pull the sides out near the control panel while lifting up on the back end of the cover.

c. Unscrew and remove the four feet. You may lay the unit on its side

to remove the feet.

Figure 1-8 Removing the Cover and Feet

NOTE If it later becomes necessary to ship the Autoloader, reattach the cover

and feet before shipping.

8. From the front of the bezel, slide the Autoloader into the shelf until it rests firmly against the support bracket.

1-12 Chapter 1

Getting Started

Installation Overview

9. Secure the unit by installing two M4x10 mm screws through the support bracket and into the rear panel (Figure 1-9).

Figure 1-9 Securing the Autoloader

10.After connecting the external cables, secure the cables to the side of the rack.

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CAUTION Ensure that the SCSI and power cables are properly routed and secured

on rackmounted Autoloaders so that they do not interfere with other moveable rackmounted products. Failure to properly route cables could damage them.

a. After connecting external cables described in “Connecting the

Autoloader” on page 1-15, thread one cable tie through the cable tie mount on the shelf (Figure 1-10 on page 1-14).

b. Gently pull the cables toward the cable tie to secure them to the

back of the shelf.

c. Route the cables through the rack so that they do not interfere

with other rackmounted products.

Chapter 1 1-13

Getting Started

Installation Overview

Figure 1-10 Cable Management

NOTE Save the remaining screws for a possible second Autoloader installation.

CAUTION Be certain that the temperature of the rack cabinet does not exceed the

maximum temperature of 104oF or 40C.

1-14 Chapter 1

Getting Started

Connecting the Autoloader

1. Properly shut down all peripheral devices connected to the host computer.

If the host computer is connected to a network, check with the system administrator before switching off power.

2. Shut down the host.

If the host does not already have a SCSI bus adapter with a matching interface type, install the supplied adapter. See “Installing the SCSI Bus Adapter” on page 1-19 for more information.

3. Connect the long SCSI cable from the Autoloader to the host.

NOTE For maximum performance, do not connect the Autoloader to the same

SCSI bus as the hard drive, another tape drive, or a SCSI RAID controller.

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4. Connect the SCSI jumper cable to the two inside connectors on the Autoloader.

To install the Autoloader as the only device on the SCSI bus, connect the cables and terminator as shown in Figure 1-11 on page 1-16.

To install the Autoloader in the middle of a SCSI bus, connect the cables and terminator as shown in Figure 1-12 on page 1-17.

NOTE If using a single-ended Autoloader with an HVDS host, you must use a

single-ended to wide differential converter, such as HP part number C4316A converter. To install, connect a wide SCSI cable from the host differential SCSI port to the differential fast/wide input of the converter. Connect the single-ended output of the converter to the Autoloader.

Any converter used must be fully SCSI compliant.

Chapter 1 1-15

Getting Started

Connecting the Autoloader

Figure 1-11 Autoloader as the Only Peripheral

1 SCSIcabletohostSCSIport

2SCSIjumpercable

3 SCSI 68-pin terminator

1-16 Chapter 1

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