HP SURESTORE CD-WRITER User Manual

Connecting the

CD-Writer 6020

U.S.: Hewlett-Packard Company, 800 S. Taft Ave., Loveland, CO 80537

Europe: Hewlett-Packard Nederland B.V., P.O. Box 58144, 1040 HC Amsterdam, The Netherlands

F1166 Rev. A Copyright 1996. Hewlett-Packard Company. All rights reserved. Hewlett-Packard is a registered trademark of the Hewlett-Packard Company. Easy-CD is a registered trademark of Incat Systems, an Adaptec Company. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Pentium is a U.S. registered trademark of Intel Corp. Names of products mentioned herein are used for identification purposes only and may be trademarks and/or registered trademarks of their respective company.

Printed in USA.

La ser Sa fe ty

This unit employs a laser. Do not remove the cover or attempt to service this device when connected due to the possibility of eye damage.

Laser-Sicherheit

In das Gerät ist ein Laser eingebaut. Nehmen Sie die Abdeckung nicht ab und versuchen Sie nicht, das Gerät zu reparieren, solange es angeschlossen ist. Es besteht die Gefahr einer Augenverletzung.

CAUTION

Use of controls or adjustments or performance of proced ures other than those specified herein may result in hazardous laser radiation exposure.

WARNUNG

Die Vornahme von Regelungen oder Einstellungen oder die Durchführung von Verfahren, die nicht in diesem Dokument angegeben sind, kann eine gefährliche Einw irk ung vo n L a se r st r ahlung zu r Folg e ha ben .

Class 1 Laser Product Klass 1 Laserapparat Luokan 1 Laserlaite Klasse 1 Laser-Produkt

CAUTION: VARO!

säteesen.

VARNING:

strålen.

ADVERSEL:

stråling.

DANGER:

beam.

VORSICHT:

Nicht dem Strahl aussetzen.

Invisible laser radiat ion when open. Avoid exposure to beam.

Avattaessa ole t al tiina n äkym ätt ömälle laser sätteilylle älä katso

Osynlig laserstrålning när denna del är öppnad betrakta ej

Usynlig laserstråling ved åbning. Undgå unsaettelse for

Invisible laser radiation when open. A void direct exposure to

Unsichtbare Laserstrahlung wenn Abdeckung geöffnet.

Laser

Type: Semiconductor laser GaAlAs Wave length: 775~795 nm (at 25°C) Output power: 2.5 mW (read), 35 mW (write) Beam divergence: 60 degrees

Notice

Europe: This drive shall be installed only with an EN60950 (IEC950) approved Power supply.

USA/Canada: This drive is for use only with IBM compatible UL listed personal computers.

For Europe

This drive is in conformity with the EMC directive and low-voltage directive.

iii

Interference

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference (2) this device must accept any interference received including interference that may cause undesired operations.

Federal Communications Commission R.F. Interference Statem ent

WARNING: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interf erence will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

■

Reorient or relocate the receiving antenna.

■

Incre ase the separation between the equipment and receiver.

■

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

■

Consult the dealer or an experienced radio/TV technician for help.

Inform a tio n for user :

CAUTION: C hanges or mo dific ations to th is e quipment n ot exp re ssly appro ved by Hewlett-Packard could result in violation of Part 15 of the FCC rules.

Notice for Canada

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interferenc e regulations of the Canadian Depa rtme nt of Commu nicat ion s.

Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par le Ministère des Communic a tions du Canada.

Canadian Standards Association Information Statement

INSTRUCTION TO USER: WARNING: This component is only considered to be approved when installed in

CSA certified equipment evaluated to the standards C22.2 No. 220-M1986 or C22.2 No. 950-M89. The operator accessibility into the end use enclosure is defined with strict accordance in the operator's manual for the installation of components into the equipment.

One-Year Limited Warranty

Hewlett-P ackard (“HP”) warrants to the Purchaser that the HP hardware and software media will be free from defects in materials and workmanship and that the software will execute its programming instructions when properly installed. HP does not warrant that the software will be uninterrupted or error free.

If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace such products. To obtain service, Purchaser must return the hardware to HP. To obtain assistance on where to deliver the product, see the section “Returning Your Drive” in this Installation Guide. The postage, shipping insurance and risk of loss when returning a product to HP shall remain with purchaser. HP shall pay for postage, shipping and insurance when returning repaired product to purchaser. HP may use reconditioned or like new parts or units at its sole discretion when repairing or replacing any product. Repaired products carry the same amount of outstanding warranty as from original purchase or 90 days, whichever is greater. Any claim under this warranty must include a dated proof of purchase or invoice. If HP is unable, within a reasonable time, to repair or replace any product then purchaser shall be entitled to a refund of the purchase price.

This warran ty is conti ngent upon pr oper use of the p rodu ct by Purc haser and does not cover: expendable component parts such as recordable compact discs and the like; or damage due to accident, unusual physical, electrical or electromechanical stress, neglect, misuse, failure of electric power, air conditioning, humidity control, transportation, operation with media not approved by HP, or tampering with or altering of the product.

HP MAKES NO OTHER EXPRESS WARRANTY WHETHER WRITTEN OR ORAL. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE 1 YEAR DURATION OF THIS WRITTEN WARRANTY. Some states or provinces do not allow limitation on how long an imp lied warra nty la sts, so th e ab ove l imitation or exclu sion may n ot apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or province to province.

THE REMEDIES PRINTED ABOVE A RE PURC H AS ER'S S OLE A N D EXCLUSIVE REMEDIES. IN NO EVENT SHALL HP BE LIABLE FOR ANY DIREC T, INDIRECT , SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) WHETHER BASED ON CONTRACT, TORT OR ANY OTHER LEGAL THEORY. Some states or provinces do not allow the exclusion or limitation of incidental of consequential damages so the above limitation or exclusion may not apply to you.

Consumer transactions in Australia, New Zealand, and United Kingdom. The disclaimers and limitations shall not affect the statutory rights of a consumer.

Hewlett-Packard 800 Sou th Taft Av e nu e Love land, Co l orado 80537 U.S.A.

Software License Agreement

ATTE NTION: USE OF THE SOFTWA RE IS SUBJ EC T TO THE HP SOF TWAR E LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPT ANCE OF T HESE LICENSE TE RMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIR E UNUSED P ROD UC T FOR A FULL REFUND .

HP SOFTWARE LICENSE TERMS License Grant. HP grants you a license to Use multiple copies of the Software but

only for Use in conjuntion with the HP hardware product that accompanied the Software. "Use" means storing, loading, installing, executing or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software.

Ownership. The Software is owned and copyrighted by HP or its third party suppliers. Your license confers no title or ownership in the Software and is not a sale of any rights in the Software. HP's third party suppliers may protect their rights in the event of any violation of these License Terms.

Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized U se of the Soft ware. You must reprod uce all copyrig ht notices in the original So ftwa re on all co pies or a daptations . Yo u may not co py th e Software onto any bulletin board or similar system.

No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP's prior written consen t is obtained. In some jurisdict ions, HP's consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassemb ly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software.

Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related doc umentation, to the transf eree. The tr ansferee must accept th ese License Terms as a condition to the transfer.

Termination. HP may terminate your license upon notice for failure to comply with any of these Licens e Terms. Upon termination, you must immediately destroy the Software, together with all copies, adapt ations and merged port ions in any form.

Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations.

U.S. Government Restricted Rights. The Software and any accmpanying documentatio n have been developed entirely at private expense. They are delivered and licensed as "commercial computer software" as defined in DFARS

252.227- 7013 ( Oct 1988), DFARS 252 .211-7015 (May 1991) or DFARS 252.227-

vii

7014 (Jun 1995), as a "comme rc ial item" as defin ed in FAR 2.101( a), or as "Restricted computer software" as defined in FAR 52.227-1 9 (Jun 1987)(or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by th e a pplicable FAR or DFARS cl ause or the HP st andard software agreement for the product involved.

Welcome

This guide explains how to connect the external CD-Writer to your computer. This qui d e shows you ho w to:

1. Connect the external CD-Writer to your computer

2. Install the software that runs the CD-Writer

3. Select CDs fo r your C D-Writer and maintain them

4. Solve any problem s that may arise When you finish, yo ur CD-Writer wi ll be r e ady to rec o rd CDs.

SCSI or Parallel Mode?

Your CD-Writer can operate in either SCSI or parallel mode, depending on the way it is connected.

In SCSI mode, the CD- Writer is connected t o a SCSI ada pter board you already have or purchased with the CD-Writer. A SCSI adapter board allows you to connect multiple devices to a single expansio n slo t. I n parallel mode , th e CD-Writer is connect ed to the printer port. The system requirements for each mode vary slightly.

While your CD- Writer is able to work in ei ther mode, your package includes accessories for only one mode. That is, the SCSI package incl ude s a SCSI adapter cable . The p ara lle l package incl ud es a para l le l a dapt e r cable and d riv er s oft wa re f or thi s cabl e.

You have purchased the SCSI packag e . You can e asily switc h to parallel mode by purchasing a parallel adapter cable and drivers from HP.

viii

Chapter1: Before You Start

What’s in Your Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Minimum System Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

What affects system performance. . . . . . . . . . . . . . . . . . . . . . . . . . . 2

The SCSI Adapter Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 2: Connecti ng the CD-Writer

CD-Writer Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Preparing to Operate in SCSI Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Connecting the CD-Writer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Identifying the CD-Writer Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2

If you cannot see the drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using the CD-Writer on Other Computers . . . . . . . . . . . . . . . . . . . . . . .1 3

Initial connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 3

Moving the CD-Writer to other computers . . . . . . . . . . . . . . . . . . 14

Switching from SCSI to Parallel Mode. . . . . . . . . . . . . . . . . . . . . . . . . . 16

Chapter 3: Installing Software in Windows 3.x

Installing the Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Uninstalling the Software Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Chapter 4: Installing Software in Windows 95

Installing the Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Uninstalling the Software Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Chap ter 5: Using CDs

Inserting a CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Removing a CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Choosing CDs for Your CD-Writer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Where to Go Next . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Chapter 6: Problem Solving

Things to Try First . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Common Symptoms and Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Before You Call Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Where to find this information . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Returning Your Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Index

Chapter 1:

Befo r e You St a rt

Before you start connecting your CD-Writer, be sure that:

1. You received the entire CD-Writer package.

2. Your system meets certain requirement s.

3. Your computer has a SCSI ad apter board.

What’s in Your Package

Make sure you have the items shown below. (Keep your packaging in case you need to return or transport the CD-Writer.)

Installa ti o n guideUser’s guides

Power supply Power cables

Audio cable

Data cab le

Utility disk

Software installation disc

Blank disc

CD-Writer

Mini mum Syste m Confi gu rat ion

Minimum System Configuration

For the most reliable performance, your computer should meet these requirements:

IBM or compatible PC

■

486/DX 33 pro ces s or

■

Windows NT®, Microsoft® Windows 95® , Windows 3.1® or

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Windows 3.11

MS DO S 6.0 ( or later) and MSC DEX 2. 23, only if run n in g

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Windows 3.1 or Windows 3.11

Hard disk with at least 528 MB of storage capacity (that is,

■

with a transf er r ate o f at least 8 00 kB/sec and disk acc e ss time

of less than 20 msec)

SCS I -2 adap ter boa rd w i th ex terna l p ort ( d rive r softw are

■

installed)

8 MB RAM

■

10 MB free hard disk spac e

■

What affects system performance

To use the CD-Writer, your computer should be equipped with the ability to run a recordable CD drive. How well your computer functions with the CD-Writer, particularly how fast it writes data to a CD, depends on a number of factors. These factors are listed below.

Processor. The type and speed of your proc e sso r greatly affects the speed at which your computer transfers data to and from the CD-Writer. If the processo r speed is to o slo w , you may have to write at 1x speed.

The SCSI Adapter Board

Your Hard Disk Drive. The speed at which your hard disk accesses and transfers data (its performance. Newer hard disks, those with a storage capacity greate r than 528 MB, include fast enough to handle the CD-W riter’s 2x wri te speed. Older hard disks may only be able to write at 1x speed.

Inte rface Type: SCSI Port. To operate the CD-Writer in SCSI mode, you computer requires a SCSI-2 adapter board with an external connector. More information appears below.

DMA. A DMA channel must be available for a bus-mastering SCSI-2 adapter board. Mo st c o mp ute r s auto m atically assign a DMA. But you may run into conflicts with other devices if a DMA channel is not available.

RAM. Your computer must have enough memory available to handle its op erat ing system, the C D-Wr iter applicat io ns, and the data you are transferring to and from CDs. The system should not have to swap data to and from the har d disk.

access ti me

Enhanc ed IDE

transfer rate

and

. These hard disks are

) affects

NOTE: See your computer and SCSI adapter board manuals or contact your computer vendor if you have any qu esti ons about your computer’s configuration or capabilities.

The SCSI Ada pte r Board

You can operate the CD-Writer in SCSI mode if a SCSI-2 adapter board and its d ri vers have been installed in your compute r. The SCSI adapter boar d ca n connect multiple de vices to one expansion slot. This grou p of devic e s is called SCSI chain.

The CD-Writer can be connected to its own SCSI adapter board (the most reliable method), or it can form a SCSI chain with other devices. However, you you are using the CD-Writer. (You can, of course, run the hard driv e at the s a me tim e as the CD -Writer.)

should not run

these other devices while

The SCSI Adapter Board

During the write process, a constant stream o f data m ust re ach the CD-Writer. If other devices are running on the same board at the same tim e, thi s stre am could be interrupted. An inte rr u p tio n could cause a buffer underrun, making the current session on the CD unreadable.

The CD-Writer is compatible with most SCSI adapter boards currently on the market. It was tested extensively with the follow in g board s:

Driver software

Brand/Model

Adaptec AHA-2940C EZ-SCSI 4.0C (800) 959-7274 Adaptec AHA-2920C EZ-SCSI 4.0C (800) 959-7274 Adaptec AHA-1542CP EZ-SCSI 4.0C (800) 959-7274 " AdvanSys 5140C (800) 525-7440

version required

Company phone number

Worl d Wide Web Address

http:// www.adaptec.com "

http:/ / www.advans y s. co m

NOTE : The drive r sof twa re for your SCS I bo ard mu s t be able to s up port multisession and audio CDs.

Contact the manufac turer of your SCSI adapter board if you have any questions about its capa bilities.

Chapter 2:

Connecting the CD-Writer

This section describes how to connect the CD-Writer to your computer . It shows yo u:

1. The CD-Writer’s back panel

2. How to prepare for operating in SCSI mode

3. How to connect the CD-Writer to your computer

4. How to mo v e the CD-Writer from one compu te r to th e next

5. How switch from SCSI mode of operation to parallel mode

NOTE: To connect this device properly, you will need to know about your computer hardware. See the manual that came with your computer if you need more information than what is provided here.

CD-Writer Back Panel

CD- Wri te r Back Pane l

The drawing belo w illustrates the back panel o f the CD-Writer.

SCSI ID

Power connector

Termination switch

Audio connect or

High-density SC SI connec tors

Prep a r i ng to Op er ate in S C SI Mod e

The CD-Wri ter is con n ect ed to a SCSI-2 a d apte r boa r d ins i de you r computer. You can connect the CD-Writ e r t o its own SC S I adapter board or add it to a chain of other devices also connected to the s a me SCSI adapte r boar d.

The SCSI ID a n d term i n ation settings on the CD-Writer ide n tif y its place in a SCSI chain. If the CD-Writer is part of a chai n, you must be sure that its SCSI ID is not the same as the ID of another devi ce on the cha i n. ( T his i s ca l le d a ha rdwa r e con fl ict .) You mu st also be sure tha t its t ermination is set co rre ctly.

If y o u conn e c t th e CD - W r i ter to i t s o w n SC S I a d a p ter b oa r d, t h e re will be no conf licts with othe r devic es. The CD-Writer’s termination s etti n g sh ould be o n .

Preparing to Operate in SCSI Mode

To prepare your SCSI adapter board:

1. Make sure that your SCSI adapter board is terminat e d or unterminated as necess ary according to your system’s configurat ion. (See your S CSI adapter board’s installation guide for inform ation about changing the termination sett ings.)

2. Make sure that your SCSI adapter board is properly installed according to the d ir e ct ions in its installation guide.

3. Make sure that the driver software that came with your adapter board has bee n installed ac cor ding to the direct ions in its installat ion guide.

Pr epa ri n g the CD - Wri ter

The C D-Wri ter’s default s etti n gs are:

SCSI ID: 4

■

Termination: On

■

1. Select a unique SCSI ID number for the CD-Writer, from 0 to 6. Make sure this numb e r is not the same as another device on th e same SCSI adapter board.

2. Change the SCSI ID setting on the back panel. Use a pen to press the buttons on the top or bottom of the SCSI ID switch. The address setting will roll forward or backward, depending on the button you press.

Pre ss button s h e re to roll th e s e tting

Connecting the CD-Writer

3. On the back of the CD-Writer, make sure the termination switch is set corr ectly fo r your configura ti on.

Off

NOTE : I f in tern al devi ces a re c onn ecte d to you r SCSI ad apt er b oar d an d the CD-Writer is first external device connected to it, you may also need to turn the termination on your SCSI adapter board to Off. See the manual that came with your SCSI adapter board for more information.

Connecti n g the CD -W ri ter

Follo w thes e st eps to co n n e ct the CD-Writer to y our co mputer.

NOTE: You can leave your computer on or turn it off when connecting the CD -Writer .

: CD-Writer is at the end of the SCSI chain.

CD-Writer is the only device on the SCSI adapter board. No oth er SC S I de v ice i s con necte d to th e ba ck o f the CD-Writer.

:CD-Writer is in the middle of a SCSI chain.

Anoth e r SCS I devi ce i s con n ec ted to the back o f the CD-Writer.

1. Atta ch the SCS I co n nec tor o n th e data cabl e to one of the p orts on the back of the CD-Writer. It does not matter which port you use.

Press the clips on the sides of the connector as you attach it. Then release the clips, making sure that the cable is attached securely.

Connecting the CD-Writer

High-density SC SI connec tors

High-density SC SI connec tor

Pre ss cli p s here

2. Connec t the other high-density SCSI connector to the SCSI connector on your computer. (You will need an adapter if your computer has a low-density SCSI connector.).

SCSI port

High-density SC SI connector

(Press c lip s)

Attach another SCSI device here (optional) (Make sure termination is s e t correc tly)

3. If you have a sound board, connect the audio cable to the audio connector on the back of the CD-Writer. (This cable is optional.)

Connecting the CD-Writer

The audio cable is used only for listening to music CDs through your computer’s sound system. If you do not have a sound board, yo u can h ear mus ic CDs thr ough speak ers or earphones attached to the front of t h e CD-W riter.

NOTE: When the CD-Writer records music or data, it uses the data cab le, not the au di o cable.

LI NE IN co n ne cto r on sound boa rd (Your sou nd board may be l a be led dif ferentl y)

Audio connecto r

Au d io cab le (opt io nal)

4. Connect the other end of the audio cable to a LINE IN audio connector on the back of your computer. (Your sound board may be labeled diff e rently .)

If the c onnecto r type on you r c omputer does n ot matc h the c abl e, you will need to purchase an adapter from your local electronics store.

Connecting the CD-Writer

5. Co nnect the power supply to the power connector on the back of the CD-Writer, with the arrow on the cable end facing up.

To power supply

Power connector (arro w u p)

Pow e r co nn e ctor

6. Connect one end of the power cord into the power supply and the other end to a wall outlet or power stri p. (The power plug an d outlet may look diff e rent in your count ry.)

To CD-Writer

Pow e r co rd

Power supply

When you p lug in th e power sup ply, the green l ight on t he power supply should be on. You should also notice that the CD-Writer is on.

NOTE: There is no power switch on the CD-Writer. It remains on in standby mode as along as it is plugged in. It goes into operating mode automatically.

7. Turn your computer on, if it is not already turned on.

8. If you have already installed drive r software for your SCSI adapter boa rd, mak e sure your co m put er recogni ze s th e C D-Wri t er d riv er. (See below.)

NOTE: If you have not installed the SCSI driver software, do so now. You will not be able to use the CD-Writer until this software is installed. Refer to the instructions that came with your SCSI board.

9. Confirm that your CD-ROM drive, if you have one, or other SCSI devices connected to your computer are working properly.

Identifying the CD-Writer Drive

Identif ying th e C D- W r i ter D r i ve

If you h ave al re ad y load e d S C S I driv e r s , y o u r com p ute r should recognize the CD-Writ e r drive . In Windows 95, do uble-click on My Comput er. In Windows 3 .x , you sh oul d see the d rive from the File Manager.

Different computers assign drive letters differently. If you have a CD-ROM drive, you can dete rmine which is your CD-ROM drive and which is your CD-Writer by insertin g a CD in one of the drives. The l abel a ppears near t he driv e icon, iden tifyin g the drive for you.

NOTE: You will get an error message if you try to run the CD-Writer drive without a CD in it or with a blank CD in it.

If your computer recognizes the CD-Writer drive, you are now ready to instal l the S ureStore app lication software.

If you cannot see the drive

If you cannot see your CD-Writer drive, first try restarting your computer, or turning it of f and on again. If you stil l cannot see the drive, check the following:

Is the CD-Writer connected properly? I s th e CD- W riter

■

receiving power? Review the connection procedure in this chapter.

Using the CD-Writer on Other Computers

Are the SCSI drivers installed? See the manual that came with

■

your SCSI adapt e r board for more information. Do other devices on the SCSI chain have the same SCSI ID

■

number a s the CD- Writer? The de fault SCSI ID nu mber for the CD-Writer is 4. See the manual that came with your SCSI adapter board for more info rmation.

Are both ends of the SCSI chain terminated corr ectly? See the

■

manual that cam e wi th your SCSI adapter boar d f or mo re informatio n.

See Chapter 6, “Problem Solving,” if you need more help.

Using the CD-Writer on Other Computers

You can disconnect the CD-Writer and move it to another computer, as long as the other computer meets the requirements for operating in e ither SCSI or par alle l m ode. The first time you connect the CD-Writer, you must also install any necessary driver software and the applicatio n so f twar e .

NOTE: The CD-Writer can be used by only one computer at a time.

Initial connection

The first time you connect the CD-Writer to another computer, you must follow the sam e installatio n proc e ss de scribed previously. That is:

1. Make sure the computer has a SCSI adapter board if you will be using the CD-Writer in SCSI mode and that there are no addressing conflicts. (Install a SCSI adapter board if necessary.)

2. Make sure the computer has the ne cessary drivers. It m ust have drivers for the SCSI adapter board (SCSI mode) or drivers for the parallel adapter cable ( parallel mode) .

3. Co nnect the CD-Writer. (See page 8.)

4. Load the applic ation softwa re. ( Se e Chapter 3 or 4.)

Using the CD-Writer on Other Computers

Movi ng th e CD- W ri t er to ot h er co m p ute r s

Once the initial installation has be e n comp le ted on each computer to which you will co nne ct the CD-Writer, follo w t he se steps to move the CD-Writer from one computer to the next.

To dis c on nect the CD-Write r:

1. Un plug the CD-Writer’ s power supply from the outlet or power strip. (There is no power switch on the power supply or CDWriter.)

Power supply

(The power plug and outlet may look different in your country.)

2. Disconnect the data cable from the back of your computer.

Data cable

Using the CD-Writer on Other Computers

To reconnect the CD-Writer:

1. Connect the data cable to the back of the next computer.

Data cable

2. Plug the CD-Writ e r’s power supply into an outlet or powe r strip. (Power is supplie d to the CD-Writ e r as soo n as yo u plug it in.)

Power supply

(The power plug and outlet may look different in your county.)

3. If you are running Windo w s 3. x, restart your c omputer. If you are running Windo w s 95, refres h the sc reen. To do this,

select the CD-Writer drive from My Computer and press F5. In some cases, you m ay have to restart your computer.

Switching from SCSI to Parallel Mode

The CD-Writer can be used in either parallel or SCSI mode, dependin g on t he wa y it is connect ed t o th e co mputer. To op erate in parallel mo de, your co mp ute r will need:

a parallel adapter data cable and drivers, which can be ordered

■

from HP (orde r the Parallel U pgrade Kit, part num ber C4348A)

486/DX 66 pro ces s or or be tter

■

a high-spee d parallel port (ol de r, standard-sp e ed por ts will

■

write to the CD at the slower 1x speed, rather than 2x speed) IRQ 7 and I/O channe l 37 8 available or IRQ 5 and I/O

■

channel 278 available

CAUTION: If you have an Acer brand computer, model 100 or 120, you should not connect the CD-Writer to the printer (parallel) port. On these models, the port does not work with external storage devices, like the CD -Writer .

Conn ec t in g in pa ra ll e l mode

Connect the CD-Writer in the same manner described earlier in this chapter, with these exceptions:

1. Connect the SCSI end of the parallel adapter cable to the CDWriter. (Do not use the SCSI data cable.)

2. Disconnect the pri nter (if any) from the printer (parallel) por t.

3. Connect the other end of the parallel adapter cable to the printer port, attaching the thumb screws.

Switching from SCSI to Parallel Mode

Parallel a dap ter

Parallel connector

cable

High-density SCSI connector

Printer pass - throu gh port

4. A f ter con fi rmi ng t hat the CD -W rit e r is wo rk in g p rope rly , co n nec t the printer (if yo u have o ne ) to the printer pass-thr o ugh port on the parallel a d a p ter cab l e.

Switching from SCSI to Parallel Mode

Chapter 3:

Installing Software in Windows 3.x

When you have successfully installed the driver software and connect ed the CD-Writer, you are ready to install the appl ica tio n software. The CD that came with your package includes these applicatio ns f o r Windows 3.x:

Easy-CD

■

Easy-CD Audio

■

Alchemy

■

1-Min ute Guide tu to rial

■

The

Utility Disk

are not necessar y f o r your com puter. You w ill use it only if you run into cert ain problems and are instructed by Custome r Support to use it.

NOTE: You must run the installation program. Do NOT simply copy the files from the installation diskette or CD to your hard drive. The installation program converts the files into a usable format.

floppy you receive d contains files t hat pr o bably

Installing the Applications

Install the applications as f o llows:

1. Insert the CD labeled Writer, if you have no t already done so.

Software Installation Disc

into your C D -

Installing Software in Windows 3.x

NOTE: For information about inserting a CD into the CD-Writer, see page 31.

2. F rom W indow s Pro gra m Man age r, sel ect File / Run, and then type (CD-Writer drive letter):\SETUP.EXE and press

ENTER

A window appears, asking you to identify the language of your software.

NOTE: If you get an error message, see page 37 or page 38 for assistance . Your comp uter ma y be havi ng tro ub le recognizing the CDWriter o r the CD.

3. Check English, if it is not already sele ct e d ; the n click on OK.

The HP CD-Writer Se tup windo w appe ars.

4. Click on Continue. The HP CD-Writer Setup window asks you to choose between a

complete or custom installation.

5. Click on t he Complete Installatio n icon to install all the programs, including the 1-Minute Guide . The system will install the programs as soon as you click on this icon. The programs will be stored in the directory C:\HPCDR.

Installing Software in Windows 3.x

Click on the Custom Installation icon to select specific programs or install the programs to a directory other than C:\HP CDR.

If you chose Custom Installation, perform these three steps:

Type the name of the direct or y into whi ch you want t o install

■

the progra ms. Select the programs by clicking on the check boxes. (An

■

in d i ca te s th a t th e pr o gr a m is selecte d . )

For more information about each of the CD-Writer programs, cl ic k on the Tell me more about each program... button.

Click on Continue to install the programs.

■

Installing Software in Windows 3.x

The program logos appear on the screen as the programs are installed. When all files ar e installed, the f ol lowing messa ge is displayed .

6. Click on OK. A window showing the HP SureStore program group appears.

Depending on your configuration, you may be prompted to restart your computer.

7. Remove the with the

NOTE: You will need the Utility Disk only if you run into certain hardware problems. Customer Support will instruct you to use it.

Software Instal la tion Disc

Utility Disk

and store it in a safe place

Installing Software in Windows 3.x

Uninstalling the Software Programs

This section shows you how to remove a CD-Writer application in Windows 3.x.

NOTE: If you want to reinstall the CD-Writer software, be sure to remove the original software first.

Removing software

1. From the File Manager, display the HP SureStore program group.

2. Highlight the icon of the applic ation yo u wa nt to r emove .

3. Pr e ss the dele te k e y o r selec t Delete from the File menu.

Installing Software in Windows 3.x

Chapter 4:

Installing Software in Windows 95

When you have successfully connected the CD-Writer and installed the d r ive r softwar e for your SCSI adapter board, yo u ar e ready to install the application software. The CD that came with your package includes these applications for Windows 95:

Easy-CD Pr o 95

■

Al chemy Personal

■

QuickTour mult im e dia tutoria l

■

The

Utility Disk

are not necessar y f o r your com puter. You w ill use it only if you run into cert ain problems and are instructed by Custome r Support to use it.

NOTE: You must run the installation program. Do NOT simply copy the files from the installation diskette or CD to your hard drive. The installation program converts the files into a usable format.

floppy your received contains f ile s that probably

Installing the Applications

Install the applications as f o llows:

1. Insert the CD labeled Writer, if you have no t already done so.

NOTE: For information about inserting a CD into the CD-Writer, see page 31.

Software Installation Disc

into your C D -

Installing Software in Windows 95

2. From the Start menu, sel ect Run, and type (CD-Writer drive letter):\SETUP.EXE and pre ss

ENTER

A window appears, asking you to identify the language of your software.

NOTE: If you get an error message, see page 37or page 38 for assistance . Your comp uter ma y be havi ng tro ub le recognizing the CDWriter o r the CD.

3. Check English, if it is not already sele ct e d ; the n click on OK.

The HP CD-Writer Se tup windo w appe ars.

4. Click on OK. The HPCD-Writer Setup welcome window appears.

5. Click on Continue. The HP CD-Writer Setup window asks you to choose between a

complete or custom installation.

6. Click on t he Complete Installatio n icon to install all the programs, including the QuickTo ur t utorial. The system will install the pr o grams as soon as you c lick on this icon . The programs will b e s tored in the director y C :\H PCDR.

Installing Software in Windows 95

Click on the Custom Installation icon to select specific programs or install the programs to a directory other than C:\HP CDR.

If you chose Custom Installation, perform these three steps:

Type the name of the direct or y into whi ch you want t o install

■

the progra ms. Select the programs by clicking on the check boxes. (A check

■

in d i ca te s th a t th e pr o gr a m is selecte d . )

For more information about each of the CD-Writer programs, cl ic k on the Tell me more about each program... button.

Click on Continue to install the programs.

■

Installing Software in Windows 95

The program logos appear on the screen as the programs are installed. When all files ar e installed, the f ol lowing messa ge is displayed .

7. Click on OK. A window showing the HP SureStore program group appears.

Depending on your configuration, you may be prompted to restart your computer.

8. Remove the with the

NOTE: You will need the Utility Disk only if you run into certain hardware problems. Customer Support will instruct you to use it.

You will see the HP SureStore program group when you select Programs from the Start menu.

Software Instal la tion Disc

Utility Disk

and store it in a safe place

Installing Software in Windows 95

Uninstalling the Software Programs

If you need t o rem ove t he CD- Writer ap plicati on soft ware, use t he Add/Remo ve Pr ogr am s f e atur e in the C o ntr ol Panel. You w ill have to remove all the CD-Wri te r applicati on s at once, rather than a particular prog r am . Afte r removing the soft w are, comp le te a custom installation to reinstall the programs you want.

NOTE: If you want to reinstall the CD-Writer software, be sure to remove the original software first.

Removing softwar e

1. Click the Start button in your task bar, select Settings, then select Co ntrol Panel.

The control pane l appe ars.

2. Double-click the Add/Remove Programs icon:

A list of software pro grams appears in the Add/R e move Programs Properties window.

3. Click on CD-Writer Software.

4. Click the Add/Remove button and follo w the sc reen prompts.

Installing Software in Windows 95

Chapter 5:

Using CDs

This section describes the use of the recordable CD. It explains how to:

1. In s ert a CD

2. Remove a CD

3. Purchase new CDs

4. Maintain your CD-Writer

NOTE: Make sure you use a separate CD for each program included wi th the CD -W ri te r.

Inserting a CD

Follow the steps below to insert a CD in the CD- Writer drive.

1. Press the eject button on the CD-Writer front panel.

2. Se t th e CD in the tray with the la bel ed sid e up.

Eject button

Removing a CD

3. Press the eject button again or push gently on the front of the tray to shut the tray.

When you selec t this CD-Writer, yo u sho uld se e the disk f ile s. I f you get an error message, the CD might be in the tray upsidedown or in the tray a little off-center. Replace the CD and try again.

Removing a CD

Follo w the s tep s be low to re move a CD fro m th e CD-Wri ter d rive :

1. Press the eject button on the CD-Writer front panel.

2. Remove the CD from the tray.

3. Press the eject button again or push gently on the front of the tray to shut the front panel.

Choosing CDs for Your CD-Writer

HP SureStore CD-R media is available from HP or your local vendor. Ask for this HP Recordable CD media:

12 cm ( 650 MB, 74 -mi nute) 5 pa ck (C4423 B )

■

12 cm (650 MB, 74-minute) 10 pack (C4423C)

■

12 cm (650 MB, 74-minute) 25 pack (C4423D)

■

Or look for any brand of recordable CD media with these specifications:

650 MB / 74 -m i nu te Or a n ge bo ok p a rt II compl i an t

■

NOTE: Make sure that you use a separate CD for each program incl ud ed with the CD- Write r .

The programs that came with your CD-Writer use different recording formats, which are incompatible with each other. Therefore, you must use separate CDs for each program.

Maintenance

The CD-Writer requir es no maintenance or cl eaning. If you simply keep your discs clean , you will prevent most pr o b le m s.

CAUTION: Do NOT use the CD-ROM cleaning discs that rely on a small brush to sweep dirt off the laser. Do NOT use high-pressure air to clean the i nside of the drive . These clea ning techniq ues will da mage the CD-Writer.

Where to Go Next

To learn more about using your CD-Writer, c he ck the informa tion in the 1-Minute Guid e (Windows 3.x) o r QuickTo ur tutorial (Windows 95), check the online help within each program, and read the user’s guides for each program.

Maintenance

Where to Go Next

Chapter 6:

Problem Solving

This chapter helps you solve problems you may run into during installat ion. It provi d es this info rmation:

1. Things to try first

2. Common symptoms and solutions

3. Contactin g Customer Suppor t

4. How to return the CD-Writer

5. Technical specifications Review this section first when you run into trouble. Call HP

Customer Support if you need further assistance. When you call Support, mak e sure you have inf o rmation about your computer ready. (See page 43)

facilitate your call.

Having this information ready will greatly

Thing s to Try Firs t

These are some basic steps to take when you run into trouble. If the problem persists, See the “Common Symptoms and Solutions” section.

Turn off the computer’s power, then turn it on again. (This is

■

called Disconnect all the cables and then reconnect them.

■

Sometimes just reconnecting a cable aligns it correctly or adjusts the pin conne c tio ns, f ixing a faulty co nne ct io n.

Make sure the power cords are connected.

■

Try the operation with a different CD.

■

cycling power

■

Common Symptoms and Solutions

Make sure that you are using the right type of CD. See Chapter 5, “Using CDs.”

If you are operating in SCSI mode, make sure that your SCSI

■

adapter board is firmly seated. If you just installed this board, make sure that all of your expansion boards are firmly seated. They may have been loosened when you installed the SCSI adapter board.

Remove (uninstall) the applicatio ns so f tware and then

■

reinstal l it in a diff e r en t dir e ct ory. Sometimes a f ile ne cessary to run the software becomes corrupted.

Com mo n Sy mpt o ms a nd Sol uti o n s

This secti on descr ibes the following symptoms:

System does not recognize the CD-Writer (page 37)

■

Other SCSI devices no longer work after I connected the CD-

■

Writer (page 37) Unable to see the CD label (page 37)

■

Error message when I double-click on the CD-Writer icon

■

(page 38) Un able to rea d a CD wri tt en wi th the CD-Wri t er, ga rb l ed dat a

■

in directories, static on audio CDs (page 38) Audio sounds poor (page 38)

■

The speed test fails or buffer underruns occur (page 39)

■

It take s a l ong ti me to clo s e a session (pag e 4 0)

■

The video is ch oppy (page 40)

■

Copying fi le s take s a lo ng time (page 40)

■

Unable to see a second session on the CD (pag e 41)

■

App l i c a t ions c a n n o t lo c a te th e C D in th e CD -W rit er ( p ag e 41)

■

I can’t connect the SCSI data cable to my computer (page 42)

■

Common Symptoms and Solutions

System does not recognize the CD-Writer

The CD-Writer is not connected, or other devices have the same IRQ, DMA, SCSI ID, or I/O settings as the CD-Writer (hardware conflicts). Try the following:

Make sure the CD-Writer is connected.

■

In Windows 95, display the Device Manager and double-click

■

on SCSI Controllers. A yellow exclamation mark over this icon confi rms th a t the CD-Writer is not connected or th a t other devices have the same settings as the CD-Writer.

Mak e su re t h e CD-Wri te r i s te rmi nat ed correctly . If it i s p art o f

■

a SCSI chain, make sure the chain is terminated correctly. If operating in parallel mode, make sure that another device

■

does not have the same I RQ or DM A sett ing as the parallel port. For example, a sound board or fax/modem board may be using the same IRQ. If you discover conflicts, change the IRQ setting on the other device. See the manuals that came with your computer and other devices for instructions.

If operating in SCSI mo de , make sur e othe r devices do not

■

share the same I RQ, I/ O address, or DMA channel as the SCSI adapter board. Also see if oth er SCS I devi ces in t he chain share the same SCSI ID as the CD-Write r. See the manual that came with your SCSI adapter board for instructions on res olving ha rdwa re c onfli cts.

Other SCSI devices no longer work after I connected the CD-Writer

There is probably a hardware conflict between the CD-Writer and another SCSI device. Try the following:

Check for any hardware conflicts. (See above.)

■

Unable to see the CD label

Sometimes when you first insert a CD into the CD-Writer, the label is not displayed on the Windows screen. Try the following:

Common Symptoms and Solutions

Refresh the screen. In Windows 95, select the CD drive you

■

are using in Wi ndows Explorer or My Computer and press F5. In Windows 3.x, select the CD drive in File Manager and press F5.

Error message when I dou b le -click on the CD-Writ e r icon

The CD -Writ er needs a mo ment t o ini tiali ze, ther e i s no CD in the CD-Writer, the CD is in the tray upside-down or a little off-center, or you are trying to read from a blank CD. Try the fo llowing:

Wait a moment, then click on the CD ic o n again.

■

Insert a CD.

■

Replace the CD.

■

Un ab l e to read a CD writte n wi th the CD-Write r, garbled data in directories, static on audio CDs

The DMA speed is too fast, or there is a conflict with the DMA channel. Either condition corrupts data written to the CD. Try the following:

Referring to the manual that came with yo ur SCSI adapter

■

board, change the DMA speed to 3MB/sec. If this does not correct the problem, change the DMA channel.

Audio sounds poor

Audio connector is not completely plugged in, or the quality of the sound card or spe ake rs is poor. Try the foll owing:

Make sure the audio connectors are completely plugged in to

■

the LINE IN connector of the sound card, on the back of the computer. (Your sound board may be labeled differently.)

Make sure that you do not have a sound-muting feature

■

turned on, by way of the monitor or software.

Common Symptoms and Solutions

Check the sound coming from the CD-Writer by plugging

■

earphones or spe ake rs to the

front

of the CD-Writer. If the

sound qual ity is g o o d , th e prob le m is prob ably with the sound board or speakers. See the documentation that came with your sound board and speakers for help.

The speed test fails or buffer underruns occur

There are several causes for this: the hard drive/controller is slow; free memory is low; other programs are running; the computer received notification from the network or email; the CD-Writer is reading from a slow source, like a CD-ROM, network, MO drive, etc.; the screen saver came on; your computer’s power management feature is trying to shut down devices; you have hard disk errors; the central processing unit (CPU) in your computer was busy per f o rming another task .

In any of these cases, try the following:

Make sure your syste m meets the minimum syst em

■

requirements. (See page 2.) Do not run

■

any

other programs, log off any networks, and disable any fax modem, email programs, etc. while writing da t a to th e C D.

If your computer has a power-management feature, disable it.

■

If you suspect hard disk errors, run SCANDISK. Run DEFRAG

■

if you suspect yo ur hard disk is fragmented. See the manual that came with your computer for instructions.

You can also fail the speed test or get buffer underruns if you are copying lots of small files (less than 2 kB each). Try the following:

Build a disc image. See the

■

Copying Data and Music to CD

manual for Easy-CD Pro 95. Write at 1x speed.

■

Common Symptoms and Solutions

In parallel mode, speed test failures and buffer underruns could also be caused by a slow parallel port. This would be likely if you have an olde r com pu ter (purch as ed before Ja nuary 1995) . Try the following:

Install new EC P or EPP parallel po rt card.

■

Write data to the CD at 1x speed.

■

The video is choppy

This can be caused by the same situations that cause speed test failures and b uff e r underruns. This can also happe n if you r video card is slow. Try the following:

Try the soluti on s for spe e d test failures and buffer underru ns

■

(page 39). Upgrade your video card.

■

Copying files takes a long ti me

This can be caused by the same situations that cause speed test failures o r buff e r underruns. This will also happe n if the CDWriter, paral le l adapter cable, or SCSI adapter board is defec tive. Try the follo w ing:

Try the soluti on s for spe e d test failures and buffer underru ns

■

(page 39). If these do not co rrec t the pr oblem, test the CD-W riter on

■

another high-end computer. If the results are the same, the CD-W rit e r or p ara l lel a da pter cabl e may nee d to be s erv i ce d or replaced . Contac t C ustomer Suppor t. I f the CD- Writer works, the SCSI adapter board in the first computer may be defective.

It takes a long time to close a session

This is an inherent characteristic of r e cor dable CD technology.

Common Symptoms and Solutions

Unable to see a second session on the CD

The screen may need to be refreshed, your CD-ROM drive might not be able to read multisession CDs, or the SCSI adapter board’s drivers do not support multisession CDs. If you are running Windows 3.x, you might have the wrong MSCDEX version. Try the following:

Refresh the screen. In Windows 95, select the CD drive you

■

are using in Windows Explorer or My Computer and press F5. In Windows 3.x, select the CD drive in File Manager and press F5.

If you are running Windo w s 3. x, look in your

■

AUTOEXEC.BAT file for the MSCDEX.EXE file version. You should be running version 2.23 or later. (The text that appears on the screen while your comput e r st art s also displays the MSCDEX version.)

If you are having this problem with a CD-ROM drive, see if

■

the CD- W riter o r ot he r C D-R OM dri ve s ca n re ad t h e CD. I f s o, the problem is probab ly with the CD-ROM drive. Conta ct the manufacturer of t his dr ive for updated drivers.

If the problem is not with the CD-ROM drive and you are

■

running Window s 95 , turn off the autom atic inse r t notifi cation, as follows:

From the Device Manager, double-click on CDROM , a nd then double-click on the H P dr ive . Click on the Settings tab. If Auto insert notification is checked, click on the check to turn it off (so there is no check).

Applications cannot locate the CD in the CD-Writ er

Some programs (CD-ROM games, etc.) look only for the first logical d rive letter assig ne d to a CD-ROM drive or CD- Writer. For example, if yo ur CD-ROM drive is assigne d d rive D:\ and the CDWriter is assigned drive E:\, the program is looking for the CD only in drive D:\ and will not see the CD in drive E:\. Try the following:

Common Symptoms and Solutions

If you want to use the CD-Writer for these types of programs,

■

rea s s i gn the d rive l e tters , mak i n g the CD-Writer come be for e the CD-ROM drive, as follows:

In Windows 95, display the Device Manager and double-click on CDRO M. Click on the CD-ROM d r ive, and then c lick on the Settings tab. Under Reserved drive letters, select the drive

after

letter

the existing letter (for both start and end drive letter) and c lick on OK. Then double-click on the HP drive, and then click on the Settings tab. Under Reserved drive letters, select the drive le tter

before

the current one and click

on OK. In Windows 3.x, See your DOS manual for instructions on

assigning drive letters in MSCDEX. EXE.

I cannot connect the SCSI data cable to my computer

You might be trying to connect the high density, SCSI-2 cable to a low density, SCSI-1 connector. Try the follow ing :

Purchase a low-density to high-density SCSI connection

■

con verter fr om your local com puter sto re.

Be fore Yo u Call Cust omer Support

Before You Call Customer Support

If your own troubleshooting efforts fail, contact Customer Support at one of the numbers in the front of this guide. Before you con tact them, hav e the i n f ormation below read y . For hel p finding this information, see page 44. If you receive an error message, write it down before you call.

Information For your computer

CD-Writer model Drive seria l number Drive firmware version Operatin g s yst em Computer brand a nd m odel Amou n t of RAM in stalled

Other CD-ROM drives?

yes

(If

, l is t them)

(If

yes/no

yes

, l ist them)

Sound card? Parallel port type SCS I adapte r board brand /model

(SCSI mode)

SCSI adapter board settings

mode)

Other SCSI devices connected?

yes/no

(p aral le l mode)

(SC SI

EPP, ECP, other

IRQ . . . . . . . . . . . . _______

I/O port . . . . . . . . _______

DMA channel . . . . _______

DMA speed . . . . . . _______

SCSI ID-board . . . . _______

SCSI ID-drive . . . . _______

Be fore Yo u Call Cust omer Support

Where to find this information

CD-W ri ter model

The CD-Writer model number appears on t he front of the CDWriter, as well as on the box and in other d o cumentat io n. Note also whether y ou purchased an internal or exter nal model. If you purchased an external model, note whether yo u are ru nning it in SCSI or parallel mode.

Drive serial number

The drive’s serial number appears on the underside of the CD

Example: BEOxxxxxxx

tray.

Dri ve firmware version

In Windows 3.x, the drive firm wa re ver sion is displaye d in the driver boot text, when the ASPI driver loads.

In Windows 95, the drive firmware versio n appe ars in the CDROM setting s. F rom the Device Manag e r, do ub le -click on

CDROM. D ouble-click on the HP drive, and then click on the Settin g s tab.

Example: Firmware revision 1.20

Example: 6020es

Example: 1.20

Operating system

The operating system is displayed as yo ur system boot s.

Windows 3.1, Windows for Workgroups 3.11, Windows 95.

Computer brand and model

The computer brand appears on the front of your computer and in the d ocumentation that came with your computer.

Dell Dimension XP-90, HP Vectra 486/66 ST, Clone Pentium 133.

Example:

Be fore Yo u Call Cust omer Support

Amount of RAM installe d

If you are running Windo w s 3. x, use DOS to find me mory information. From the DOS pro m pt, type msd. This displays t he Micros oft Diagnostic wi nd o w. In the m e m o ry section, you w ill see a figure for XMS (extended memor y). This is the amount of memory avai lable to Windows.

In Windows 95, the amount RAM appears in t he syste m profile. From the Start menu, select on Settings and then Control Panel. Double-click on System. Then click on the Performance tab.

Exampl e: 16 MB R AM

Other CD-ROM drives

Your computer may have come with an internal CD-ROM or you may have purchased CD-ROM drive. Check the documentation that came with your computer or CD-ROM drive.

Mitsumi 4x CD-ROM

Sound board

Exam p l e: 14841K X MS

Example:

Your computer m ay have come w ith a sound board and speak e rs or you may have purc hase d the m se paratel y. Check the documentation that came w ith your com puter or sound boar d.

Exampl e: 16 -bit audio card

Parallel port t ype

In general, computers manufactured after January 19 95 have a high speed parallel port (EPP or ECP). Check the manuals that came with you r computer to confirm this. Other computers generally have a standard port.

bidirectional

SCSI adapter b o ard brand/model

Check the manual that came with your SCSI adapter board.

Exampl e: Adaptec 1520

Example: EPP, ECP, standard,

Be fore Yo u Call Cust omer Support

SCSI se ttings

In Windows 3.x , the SCSI settings a re displayed in the driver boot

Exampl e: I/O Port 011h, IRQ 11, DMA 6, SC SI ID 7.

text. In Windows 95, display the Devic e Manag e r. D ou ble-click o n

SCSI Controllers. Double-clic k on the SCSI card name, and then click on the Resourc es tab.

SCSI ID 7

Other SCSI devices

SCSI devices include items that are connected to a SCSI adapter board, like CD-ROM drive, extra hard drive, tape drive, and so on.

Example: NEC CD-ROM, Maxtor 1GB Hard Drive, HP JetStore Tape Drive.

Example: I/O Port 011h, IRQ 11, DMA 6,

Returning Your Drive

Ret urning Your Dr ive

In Europe. If your Hewlett-Packard product requires repair or replacement, call Custome r Support at the phone number listed on the card insert at the front of this guide to r eceive instructi o n s.

In the USA. If your Hewlett-Packard product requires repair or replacement, follow these instructions:

Call the number listed on the Customer Support Services card at the front of this guide. Customer Support will help you determine if your drive is defective. Provide the product type, serial number, and date of purchase. You will be given a return authorization number. Keep the return authorization (RA) number for future reference.

Securely repackage the product to prevent shipping damage ( use the original packaging, if possible) and mark the return authorization number on the box.

All product returns must have an accompanying return authorization number. To ensure timely and accurate processing of your return, the number mus t be clea rly printed on the outside of the box.

Use the appropriate address for your location . A traceable shipping method is recom mended. Send the package to:

Hewlett-Packard Company 815 SW 14th Street, Building E Loveland, CO 80537 Attn: Warranty and Returns Return Number: __________

The postage, shipping and insurance charges incurred in shipping to Hewlett-Packard will be paid by Purc ha ser and all risk for the produc t shall remain with Purchaser until such time as Hewlett-Packard Company takes receipt of the product.

Once your product is received at Hewlett-Packard, we will ship the replacement product. Hewlett-Pa cka rd will pay shipping charges to the Purchaser f or replacement product covered under warranty.

If the product is sti ll un der warranty, there is no charge for th e replacement. If the product is not covered under warranty, an exchange cost will be quoted when the return authorization number is issued.

Techni ca l Sp ecif ica t ions

Technical Specificat ions

Disc data capacity

1 session : 65 8 M B 5 sessions: 6 03 MB 10 s essions: 534 M B 30 s essions: 258 M B 48 sessions: 9 MB (maximum) 1 MB is defined as 106 bytes

Performance

Buffer size: 1 MB Average access tim e ( 1/3 st rok e ) : < 40 0 ms Data transfer rate:

150 KB/s (1x speed) 300 KB/s (2x speed)

up to 900 KB/s (6x speed) (read only) Error rate: < 1 frame/10 Audio distortion: < 0.1%

bits

Discs suppor t ed

120 mm and 80 mm CD-R media

Interface

Electrical interface: SCSI-2 Loading mec hanism: tray Logical recording format: ISO 9660

Techni ca l Sp ecif ica t ions

Dimensions

(5 1/4-inch form factor) Height: 41. 5 mm (1.63 in.)

Width: 146 mm (5.75 in.) Depth: 206 mm (8.11 in.) Weight (net): 1 kg (2.2 lbs.)

Environmental

Temperature

operating: 5° to 35° C nonoperating: -40° to 70° C

Humidity (no condensation allowed)

ope rating: 15% to 95 % RH nonoperating: 5% to 95% RH

Shock and vibration

HP Corporate Environmental Test Class B1

Power requirement s

Typic al dissipation: 7 W Maximum dissipation: 10 W

Product Certifications

Safety: UL, cUL, TÜV Laser: CDRH (on internal laser product )

Techni ca l Sp ecif ica t ions

Index

access time Acer brand computer acoustic emission Adaptec application software

audio cable audio connect or audio distortion automatic insert noti fication

See also software Windows 3.x Windows 95

10,

19,

25,

38,

back panel buffer size buffer underrun

4, 39–

CD-ROM drive, identifying

CDs

audio

choosing cleaning discs ga rb l ed da ta inserting maintenance multisession

12, 41,

specifications static on audio unable to locate unable to read using with programs

CD-Writer

back panel connecting data transfer rate dimensions disc data ca pa city power switch returning

SCSI ID setting specficications termination setting

CD-Writer drive

error message identifying

not r e cognized cleaning computer model, identifying connecting the CD-Writer

copying files, p roble m with cu stom installation. See software Customer Support, contacting cycling power

to other computers

8–

7–8,

12, 37,

13–

8–

44 12

data stream, in terruption data transfer rate dimensions disc data ca pa city

I-i

I-ii

disc image, building DMA channel DMA channel setting DMA speed drive letters driver softw are

parallel SCSI adapter board

12,

viii

eject bu tton environ m ental specifications error message error rate

31,

12,

firmware versio n

hard dis k drive hard dis k errors hardware conflicts high-pressure air HPCDR directory humidity

3, 6,

20, 21,

I/O channel s ettin g interface

IRQ setting

Cus t om er Suppor t S ervices

World Wide Web

FTP Si te

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ftp.hp.com

Password: . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(Your email address)

Directory: . . . . . . . . /pub/infor mation_storage/surestore/cd-writer

. . . . . . . . . . . http://www.h p.com/go/storage_support

Bulletin board (8,N,1,F, 1200-28.8K baud)

USA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 970-635-0650

Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . +31 (0)495 546909

CompuServe

America Online

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Go HPSYS

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keyword: hpstor

HP First/QuickFax Faxback Service

USA and Canada . . . . . . . . . . . . . . . . . . . 800-368-9673 or 970-635-1510

Europe

Austria (free line ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0660 8128

Belgium (free line)

- Dutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0800 11906

- French . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0800 1704 3

Denmark (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800 10453

Finland (free line). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9800 13134

France (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .05 905900

Germany (free l ine) . . . . . . . . . . . . . . . . . . . . . . . . . . . 0130 810 061

Italy (free line ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1678 59020

Netherlands (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . 06 022 2420

Norway (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800 11319

Spain (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 900 993123

Sweden (free li ne). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .020 795743

Switzerland (f ree line)

- French . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155 1526

- German . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155 1527

United King do m (fre e line) . . . . . . . . . . . . . . . . . . . . . . 0800 96027 1

E-mail

Toll line other locations in Europe . . . . . . . . . . .+31 (0)20 681 5792

. . . . . . . . . . . . .Surestore_Support@HP-Loveland-om10.om.hp.com

Telephone

USA (M-F, 7am-5pm Mou ntain time)

Technical support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 970-635-1575

Literature a nd dealer referral . . . . . . . . . . . . . . . . . . . . 970-635-1000

Europe (M-F, 8:30am-6pm Netherlands time)

English lang u age sup port. . . . . . . . . . . . . . . . . . .+31 (0)20 682 2628

French langu a ge suppo rt . . . . . . . . . . . . . . . . . . .+31 (0)20 681 7750

German language support . . . . . . . . . . . . . . . . . .+31 (0)20 681 7810

Italian lang u age sup port . . . . . . . . . . . . . . . . . . .+31 (0)20 581 337 8

Spanish langu a ge support . . . . . . . . . . . . . . . . . .+ 31 (0)20 581 3379

FAX

USA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 970-667-0997

To order more CDs

USA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 970-635-1500

HP SURESTORE CD-WRITER User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

One-Year Limited Warranty

Welcome

SCSI or Parallel Mode?

Table of Contents

Befo r e You St a rt

What’s in Your Package

Mini mum Syste m Confi gu rat ion

What affects system performance

The SCSI Adapter Board

Connecting the CD-Writer

CD-Writer Back Panel

Prep a r i ng to Op er ate in S C SI Mod e

Connecting the CD-Writer

Identifying the CD-Writer Drive

If you cannot see the drive

Using the CD-Writer on Other Computers

Initial connection

Movi ng th e CD- W ri t er to ot h er co m p ute r s

Switching from SCSI to Parallel Mode

Installing Software in Windows 3.x

Installing the Applications

Uninstalling the Software Programs

Installing Software in Windows 95

Installing the Applications

Uninstalling the Software Programs

Using CDs

Inserting a CD

Removing a CD

Choosing CDs for Your CD-Writer

Maintenance

Where to Go Next

Problem Solving

Thing s to Try Firs t

Common Symptoms and Solutions

Be fore Yo u Call Cust omer Support

Where to find this information

Returning Your Drive

Techni ca l Sp ecif ica t ions

Index

Cus t om er Suppor t S ervices