HP J3278B, SureStore AutoBackup PC25, SureStore AutoBackup PC100 Administrator's Manual

Using This Guide

Click on a topic in the left-hand pane to view information about the topic. For
example, click on Product Overview for a detailed description of HP SureStore
AutoBackup.

Use the Index of Topics page to search for a particular topic.

What Does the Administrator
Do?

The administrator initializes the system, defines backup settings as appropriate, and
monitors backup status for all protected computers.

In the event of disk failure on a protected computer, the administrator can create a
disaster recovery CD-ROM for the client (the user of the protected computer) from

Administrator's Guide - Home Page

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the HP SureStore AutoBackup appliance.
If you have purchased the optional HP SureStore Tape drive, the administrator is also

responsible for backing up the appliance to tape for offsite storage. In the event of
appliance failure (for example due to fire, earthquake or hardware failure), the
administrator can then recover the whole system using new hardware.

Register Your HP SureStore
Autobackup

If you have not yet registered your product, please take a few minutes to do so now at

http://www.hp.com/autobackupreg. This will give you the opportunity to receive

up-to-date information about our products, solutions and services.

Privacy Statement

HP and its subsidaries are committed to respecting your privacy. If you would like
more information about HP's privacy policy, please visit

http://www.hp.com/ahp/privacy/privacy.htm.

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to the material,
including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or direct, indirect,
special, incidental or consequential damages in connection with the furnishing,
performance, or use of this document.

This document contains proprietary information which is protected by copyright. All
rights reserved. No part of this document may be photocopied, reproduced or
translated to another language without the prior written consent of Hewlett-Packard.

Copyright

Copyright 1999-2000 Hewlett-Packard. All rights reserved.
Previo client backup software copyright 1998-2000 Stac Software, Inc. All rights

reserved. Includes one or more U.S. or foreign patents 4701745, 5016009, 5126739,
5146221, 5414425, 5463390, 5506580, 5532694, 5778395, 5907672, GB2172127,

Administrator's Guide - Home Page

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B904359, 3606869. Other patents pending.
Windows and Windows NT are U.S. registered trademarks of Microsoft Corp.

Revision History

Edition Date Comments

1.0 February 2000 English only version

Administrator's Guide - Home Page

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Product Overview

HP SureStore AutoBackup provides a complete automated solution for backing up
data held on desktop and mobile PC hard disks that are connected across the network
to the HP SureStore AutoBackup appliance.

HP SureStore AutoBackup consists of a customized server (or appliance) with
internal HP SureStore CD-Writer and customized backup and restore software. It is
designed to attach to an existing LAN in small to medium size companies or
workgroups, so that users (or clients) on desktop PCs or remote PCs can
automatically back up data from their local hard disks across the network to the HP
SureStore AutoBackup appliance.

Note: The modems for remote dial-up must connect to an NT server or workstation.
The AutoBackup backup and restore processes are completely unobtrusive and are

carried out while the user is online and working with the desktop or mobile PC.

Overview Of The Product

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Additional Appliance Disaster
Recovery Protection

HP SureStore AutoBackup also supports connection to an optional, external HP
SureStore tape drive, as shown on the above illustration. This allows backup of the
appliance itself. Hewlett-Packard strongly recommends this feature to protect your
data from disasters such as fire, earthquake and data critical hardware failure.

Overview Of The Product

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Product Overview
What Is HP SureStore
AutoBackup?

HP SureStore AutoBackup provides automatic backup of data held on the local hard
disks of PCs connected to a network. The PCs protected by HP SureStore
AutoBackup, also called clients, may have either fixed or remote access to the
network.

Administrators access HP SureStore AutoBackup via a web-based console for
normal administration tasks. They can also download an Advanced Administration

console. Users (or clients) install the HP SureStore AutoBackup Agent software via
their web browser, and can then run the HP SureStore AutoBackup Agent from their
PCs.

Backup Strategy

Typically, the strategy is to create a full daily backup of the entire data on the local
hard disk (the C: drive and any additional partitioned drives), where the backup is set
to run automatically in accordance with a defined schedule. Although the first
backup after installation may take a little time to run because it backs up all the data,
subsequent daily backups will take just a few minutes because it only writes changed
data to the appliance. When running, the automatic backup is transparent to the user,
who can continue working on the PC.

What Is The Product?

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Once the data has been backed up, file restore is a simple drag and drop operation
from Windows Explorer - with clients only ever able to access their own data on the
server. This significantly simplifies the ability to restore backed up files, compared
with magnetic tape, and allows restores to be carried out without IT department
involvement.

What Is The Product?

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In the event of a client disaster, the administrator can create a disaster recovery
CD-ROM (and boot floppy. if required), so that the user can reset their connection to
HP SureStore AutoBackup and restore their data once their hardware has been
repaired or replaced.

Use for Backup - Not as Archive

It must be recognized that HP SureStore AutoBackup is designed for relatively
short-term file restore rather than long-term archiving. Although it allows different
versions of the same file to be restored according to backup date, the earliest versions
of a file are overwritten after a specified time period. Any files that are deleted on the
client's PC will also be deleted on the appliance after a specified time. See Retention

Limit for further details.

What Is The Product?

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Product Overview
Why Use HP SureStore
AutoBackup?

Most companies have a system where individual PCs (clients) are linked together on
a network so as to provide shared resources such as printers. Clients also usually
have access to a shared network drive and are instructed to save all their important
files to the network drive, which will be backed up at regular intervals by the IT
department, for example to magnetic tape. If a client needs to restore files, they must
request the IT Administrator to locate the backup tape and restore the relevant file(s)
back to the network drive.

In practice many users will work on and store important files, especially "work in
progress", on their hard disk. These files are only backed up if the user regularly
copies them to the network or regularly uses some form of backup directly at their
individual PC, such as floppy disk, CD-ROM, magnetic tape.

Advantages of HP SureStore
AutoBackup

Backups always happen
Backs up local hard disks automatically and very quickly
Requires no user intervention and is completely transparent to user
Greatly minimizes the risk to a company of losing valuable data
Allows quick and simple file restore without IT involvement

Why Use The Product?

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Without HP SureStore
AutoBackup

Backup of the local hard disk is solely the responsibility of the user, is
time-consuming and is not always straightforward.
A company has very limited control over whether potentially important files
are actually backed up.
If the connection is made via a remote dial-up modem, the transfer time can
be so slow that users of laptops or mobile PCs will postpone backing up their
local hard disk.
Because of the nature of mobile PCs, the data is also at greater risk to loss,
theft or damage compared to desktop PCs, and shares the same risk of disk
failure, viruses, Operating System (OS) corruption, and so on.
Even in cases where it is certain that all users are working from the network
drives, a company is potentially wasting resources. Typically, new PCs have
at least 4 GB hard disks as standard. If these disks are only used for OS and
applications programs and no data, there is potentially a very large storage
capacity across the company that is not used.

Why Use The Product?

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Product Overview
How Does AutoBackup Work?

This section describes the following five factors, which are fundamental to the way
that backup is implemented on HP SureStore AutoBackup.

Baseline and incremental backups
Use of a SQL database
Redundant file elimination
Compression
Load balancing

Baseline and Incremental
Backups

When clients carry out the first backup operation, they carry out a "baseline" backup,
which writes the full amount of data to the appliance hard disk. Subsequent backups
only write the actual portions of individual files that have changed since the last
backup. So, although a full baseline backup may take 40 minutes or so, subsequent
backups should only take a few minutes. This is termed block-level incremental
backups.

This approach has two major advantages over magnetic tape and standard Explorer
copy file actions. It keeps network traffic and storage space requirements low and
allows versioning. Clients can restore the latest or an earlier version of a particular
file according to backup date.

Note: As HP SureStore AutoBackup is designed for relatively short-term file restore
rather than long-term archiving, earlier versions of a file are not kept indefinitely, but
are overwritten after a specified retention period (normally one month). Any files
that are deleted on the client's PC will also be deleted on the appliance after a
specified time. See Retention Limit for further details.

How Does It Work?

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SQL Database

The system uses an integrated SQL database to track baseline files and subsequent
versions. It keeps an index containing the compressed file details (name, directory,
date/time stamps and size) of all backed up files on the appliance.

Redundant File Elimination

The use of a database also makes it possible to identify files that have already been
backed up from the networked clients and have not been changed. This is called
Redundant File Elimination, which is a significant factor in reducing the amount of
storage space required for backup. For example, if the same version of an application
(such as the client PC's operating system or a word processing program) is run on
multiple clients on the network, the common application files are only backed up
once.

The Administrator (and sometimes client) can also exclude certain files or directories
from the backup, for example the Temp directory. File exclusions and retention
periods are discussed in more detail in the Appliance Management-Capacity topic.

Compression

To further reduce network traffic, client files are compressed before they are backed
up over the network to the appliance. The cumulative effect of block-level
incremental backups, redundant file elimination and file compression techniques is to
keep the network traffic requirements low enough to make daily backups of local
hard disks a practical proposition, even over comparatively slow dial-up modem
connections.

The disk storage space required on the appliance to back up all client files is greatly
reduced by the effects of redundant file elimination and compression (a ratio of 3:1 is
typical when protecting 25 clients, increasing to 4:1 with 100 clients). This
requirement grows very slowly over time due to the block-level incremental backups
and retention policies.

Load Balancing

HP SureStore AutoBackup has a built-in automatic load-balancing feature, which
ensures that only five scheduled backups are running at any one time, thus reducing
the impact on network traffic. However, manual backups (which include dial-up

How Does It Work?

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backups) and file recoveries are high-priority and will always run even if there are
five scheduled backup jobs running.

How Does It Work?

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Product Overview
Specification

This topic describes the:

Specification for the HP SureStore AutoBackup PC25/100
Minimum requirements for the administrator's PC
Minimum requirements for the protected computer

HP SureStore AutoBackup
PC25/100

This specification covers both the PC25 and the PC100 model.

Physical Specifications

Dimensions: 232 mm wide x 442 mm deep x 448 mm high

9.1 x 17.4 x 17.6 inches

Weight: PC 25 12 kg (26 lb)

PC100 12.5 kg (28 lb)

Power Requirements

Power Consumption: 100 Volts AC 150 Watts; 240 Volts AC 135 Watts

Power Supply: 100-127 Volts AC - 4.0A ; 200-240 Volts AC - 2.5 A;

50-60 Hz autoranging

Operating Limits

Temperature: 5°C to 35°C (41°F to 95°F)

Humidity: 10% to 80% RH, non-condensing

Maximum Wet Bulb

Temperature:

30°C (86°F)

I/O Ports

Specifications

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Connectivity: 10/100 base-T auto-sensing LAN Connector (RJ45)

Wide Ultra SCSI-3 interface (for HP SureStore Tape
backup device)
Requires TCP/IP network protocol

Network

Compatible Network

Operating System:

TCP/IP network protocol. Requires Windows NT 4.0
Workstation, Windows 95/98 or Windows 2000 clients

Administrator's PC (Minimum
Specification)

This is the minimum specification for the PC that is used to run the Installation
program and administer the appliance.

Operating System

Windows 95 PCs

(Version A or later):

Intel, or compatible, 486DX2-66 MHz with 16 MB
RAM

Windows 98 PCs (Second

Edition or original

release):

Intel, or compatible, 486DX2-66 MHz with 24 MB
RAM

Windows NT Workstations

(with Service Pack 4 or

later):

Intel, or compatible, Pentium 90 MHz with 32 MB
RAM

Windows 2000

Professional:

Intel, or compatible, Pentium 90 MHz with 32 MB
RAM

FAT16, FAT32 and NTFS file systems are supported. NTFS encryption (available
in Windows 2000) is NOT supported

Disk Space Required

Typical software

installation:

10 MB

Other Requirements

disk drive: 3.5" high density floppy disk drive

Network:

Network connection running TCP/IP protocol
Unique computer name for each client Network
Connection - Initial backup requires 10 Mbit
connection. Full backups require at least 28Kbit
connection

Monitor: VGA or higher resolution (800 x 600)

Browser Software: Internet Explorer v4 or higher only (not Netscape

Navigator)

Specifications

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Client PC (Minimum
Specification)

This is the minimum specification for the protected computers.

Operating System

Windows 95 PCs

(Version A or later):

Intel, or compatible, 486DX2-66 MHz with 16 MB
RAM

Windows 98 PCs (Second

Edition or original

release):

Intel, or compatible, 486DX2-66 MHz with 24 MB
RAM

Windows NT Workstations

(with Service Pack 4 or

later):

Intel, or compatible, Pentium 90 MHz with 32 MB
RAM

Windows 2000

Professional:

Intel, or compatible, Pentium 90 MHz with 32 MB
RAM

FAT16, FAT32 and NTFS file systems are supported. NTFS encryption (available
in Windows 2000) is NOT supported

Disk Space Required

Typical client software

installation:

5 MB

For Full Backups: Additional free disk space (after installation) equivalent

to the size of the Windows registry (20 MB should be
sufficient in most cases).

For file recoveries: Free disk space required is the greater of 1% of total

disk space or twice the size of the largest file on the
drive.

For Disaster Recovery:

Free disk space required is the total size of recovered
data plus enough free disk space to install a temporary
operating system. This can be as little as 20 MB but
could be substantially greater. In most cases, 50 MB
should be sufficient.

Other Requirements

CD-ROM drive: Bootable EIDE CD-ROM drive (for Disaster Recovery),

or non-bootable or SCSI CD-ROM drive plus 3.5" high
density floppy disk drive
CD-R media are recommended. (CD-RW media can
only be used with CD-RW compatible drives.)

Specifications

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Network:

Platform compatible network interface card or dial-up
adapter
TCP/IP network or dial-up networking
Unique computer name for each client Network
Connection - Initial backup requires 10 Mbit
connection. Full backups require at least 28Kbit
connection

Monitor: VGA or higher resolution (800 x 600)

Browser Software: Internet Explorer v4 or higher or Netscape Navigator v4

or higher

Specifications

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Appliance Management

This topic describes:

The front view of the HP SureStore AutoBackup appliance
The rear view of the HP SureStore AutoBackup appliance
How to switch the appliance on and off
Optional connection to HP SureStore tape drive

Front View

The front of the appliance houses the lightbar, the LCD (liquid crystal display), the
hard disk drive (or drives) and the CD-writer.

Appliance Managment

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The lightbar indicates the appliance's general status.
The LCD displays status information about the appliance, the network, the
CD-Writer and the tape drive, when there is one connected.

The Power/Reset button is used to power on the appliance. It can also be used
for emergency reset.

The CD-Writer disk drive is used to create disaster recovery media for client
workstations.

Rear View

The rear of the appliance has the power socket and several ports, only two of which
are used.

The RJ45 network connection connects the appliance to the LAN.
The SCSI connection is used to connect the optional HP SureStore tape drive
only.

Appliance Managment

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Note: The other connections are not used.

Switching the Appliance On and
Off

Use the Power button on the front of the server to switch the appliance off and on.
HP recommends that you do not do this while backup or restore is running. Never
remove the power cord before the appliance has been shut down (unless the
appliance has hung and cannot be shut down by any other means).

Emergency Reset

Use the Emergency Reset feature if you cannot access the AutoBackup Web-based
administration interface because:

You set the wrong network password when you installed the AutoBackup
appliance
There is an IP address conflict with another system on the network
You have forgotten your administrator name or password
You want to change the IP address. However, it is much easier to change the
IP address (and name) from View/Configure Network Settings.

Appliance Managment

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To reset the appliance

Click the Power button four times within two seconds.1.
A prompt will appear on the LCD asking if to confirm the reset.2.
Click the Power button four times within two seconds again to confirm the

emergency reset.

3.

Run install.exe from the AutoBackup installation CD-ROM to
reconfigure the network settings and the administrator's password.

4.

BIOS Fail-Safe

If the software running on the HP SureStore AutoBackup appliance fails for some
reason, the BIOS will detect the failure automatically and rebuild the software
without any user intervention. After the software rebuild, it returns the appliance to a
fully working state without any loss of the backup data stored on the appliance or the
configure settings. See Software Failures for further details.

Optional Tape Drive

The optional connection to an HP SureStore tape drive provides the facility to back
up the appliance so that data can be stored offsite and restored should an appliance
disaster occur, such as fire, flood, earthquake, theft or disk hardware failure. See

Managing Tape Backup and Restore for further details.

Appliance Managment

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Appliance Management
Getting Started

This topic describes the administrator's web-based console. It describes:

How to access the console
How to navigate the console and access Help
Accessing Help and the Help menu
What is available on each tab

Accessing the Console

The administrator's web-based console resides on the appliance. Once HP SureStore
AutoBackup is configured, you can administer the appliance from any PC on the
same network running Microsoft Internet Explorer Version 4.0 or higher. To access
the administrator's web-based console, type:

http:// <appliance name> (where appliance name is the name the
administrator entered during the install process )

or

http:/<appliance IP address>

Navigating the Console

The Identity tab is displayed when you first access the web-based console. It
describes the AutoBackup appliance: its name, product name (model), address
information and version number.

Getting Started

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Click on the required tab, as appropriate. Each tab is described in more detail

below.

Click on the Help icon to display the Help menu .
Click on the Hewlett-Packard logo to link to HP's worldwide web site.

Accessing Help and the Help
Menu

There are two ways of accessing help:

Using the Help menu as described in this section
Clicking on the Help button on the bottom left of each wizard page to link
directly to the help that relates to that wizard.

Click on the Help icon (underneath the hewlett-Packard logo) to display a pull-down
list.

Getting Started

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Administrator's Guide: This is the option you chose to access this guide.
You can also link directly to topics in this guide, by clicking on the Help
button on the bottom left of each wizard page.
Hardware Management Tools: This is an additional, web-based diagnostic
tool that provides more details about the problem and also allows you to
configure various settings. See Monitoring System Status.

Advanced Administration: This option allows you to implement advanced
options that should only be used in special circumstances. See Advanced

Settings.

About HP SureStore AutoBackup: This option provides summary
information about the software.

Using the Tabs

There are four tabs: Identity (described above), Status, Tasks and Settings.

Status Tab

The Status tab shows the status of the HP SureStore AutoBackup appliance. It
contains two types of information: Health Indicators and Messages.

Getting Started

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Health Indicators: Available Capacity shows how much disk space has been used.

See Managing Capacity for further details.
Protected Computers shows how many computers are protected

by this appliance. Click on this option to display a list of protected

computers.

Tape Backup shows information about the optional tape backup
and what percentage of the backup has been completed. See

Managing Tape Backup and Restore.

Messages: These include information, alerts and critical errors (that are also

displayed on the LCD). Click on a message to display a screen
containing a more detailed description of the message. You can
also cancel an alert from this detailed screen. Click here for a full

list of alerts.

See Monitoring System Status for a description of all icons on this tab and more
information about viewing the status of a specific computer in the list of protected

computers.

Tasks Tab

The Tasks tab contains the administrative tasks.

Getting Started

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Manage Protected Computers allows you to select a specific protected

computer, view its status and configure some account settings.

Create Disaster Recovery CD-ROMs allows you to create CD-ROMs to

recover a protected computer.

Manage Tape Backup and Restore allows you to schedule tape backup,

restore from tape and view the tape logs.

Settings Tab

The Settings tab allows you to configure various settings.

Getting Started

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View/Configure Network Settings allows you to view the current network

configuration and change any of the appliance network settings or its name.

Install Software Updates allows you apply software updates to your HP

SureStore AutoBackup appliance.

Set administrator username/password allows you to enter a username and

password for the administrator.

Set Date and Time allows you to set the date, time and time zone for the

appliance.

Getting Started

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Appliance Management
Monitoring System Status

You can obtain system status information from:

The Status tab on the web application
The lightbar indicator and LCD icons on the appliance
The Hardware Management Tools accessed from the web application

The Web Status Tab

The Status tab on the administrator's web-based console provides comprehensive
information about the overall status of the HP SureStore AutoBackup appliance. It
tells you about the available capacity, number of protected computers and status of
any tape backup. It also provides a log of all messages.

Monitoring System Status

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Appliance Status Icon

The icon in the top left-hand corner is the overall status indicator for the appliance. It
appears on every web page and refreshes automatically when there is a change to the
status. The overall status reflects the status of the health indicators and severity of
any messages. The specific meaning of each icon is given below:

Indicates the status is OK.

Indicates a warning that will not stop operation but that requires
investigation.

Indicates a critical error that needs immediate attention.

Health Indicators

The icons on the left show the overall status of capacity, protected computers and
tape backup. Different icons represent different states, as explained below:

Indicates the status is OK.

Indicates a warning that will not stop operation but that requires
investigation.

Monitoring System Status

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Indicates a critical error that stops operation.

In the context of protected computers, the health indicator icon also provides
information about the last backup status (and disk usage once a specific protected
computer is selected). See Viewing the Status of Protected Computers for further

information and detailed instructions on using the Status tab to manage protected
computers.

The Protected Computers link takes you to a list of all protected computers with
details of their status. Similarly, the Tape Backup link takes you to the Tape Backup

Log.

Messages

There are three types of messages:

Indicates an information message that does not affect operation and does
not require user intervention.

Indicates a warning messages that does not prevent normal operation but
should be investigated before the condition becomes critical. This
message will also be displayed on the LCD.

Indicates a critical message that needs immediate attention. This message
will also be displayed on the LCD.

Click on any message to display a screen that contains more detailed information
about the message. You can also clear the message from this screen. Click here for a

full list of messages.

Lightbar Indicator and LCD Icons

The lightbar indicator and LCD on the front of your appliance provide an indicator of
its overall health.

Lightbar Indicator

Solid colors indicate normal appliance functions and flashing colors indicate
problems.

Caution! If you turn the appliance on and the lightbar turns amber without turning
green first, the appliance has a serious hardware problem and cannot boot. Refer to
the Troubleshooting Guide.

The following table describes lightbar indicator functions:

Monitoring System Status

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Lightbar Behavior Meaning

Solid green System running normally

Solid amber

System in soft-off state. This is the normal state of the
appliance after you have pushed the power button and
the appliance has powered down, but the power cord is
still plugged in. In normal operation, you should never
power down the appliance.

Blinking amber

An error has occurred. It may be one of the following
types of error:

Backup error
Network error
Disk error
Sensor threshold violation
A hardware error

LCD (Liquid Crystal Display)

The LCD shows information about the appliance's status, using icons and text
messages. The icons provide an easy way for you to see the appliance's status at a
glance. This section describes the LCD icons:

Operating system icons
Disk drive icons
Network icons
Alert icons
Wait icons

Operating System Icons

Icon Meaning

The first boot icon. The appliance is performing a self-test.

The second boot icon. The appliance is starting the operating
system.

The third boot icon. The operating system is initializing.
The final boot icon. The appliance has completely booted and is

ready for use.
The operating system is shutting down normally.

Monitoring System Status

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The operating system is halted. All but essential processes and
services have been stopped. (This also appears if you shut down
the appliance, just before the LCD display goes blank.)

The appliance is in emergency mode. Refer to the

Troubleshooting Guide.

Disk drive icons

Icon Meaning

The disk is running and available.

The disk is being accessed.

There is a disk error that requires immediate attention.

Network Icons

Icon Meaning

After the appliance has completed the boot sequence, this icon
indicates that the network is available and functioning correctly.
Note: If a network connection is made on boot-up but then lost,
the icon will remain on the LCD.

Information is being sent across the network.
There is an error on the network. Refer to the Troubleshooting

Guide.

Alert Icons

Icon Meaning

Temperature alert. The appliance's temperature is outside the
normal range (5-35 degrees C). Refer to the Troubleshooting

Guide.

Voltage alert. Power to the appliance is outside the normal
voltage range. Refer to the Troubleshooting Guide.

Intrusion alert. This alert appears briefly if the plastic front cover
of the appliance's chassis is opened. The system will then shut
down. Refer to the Troubleshooting Guide.

Monitoring System Status

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Wait Icon

Icon Meaning

Please wait. The appliance is performing a time-consuming or
critical action.

Hardware Management Tools

Hardware alerts will appear as alerts in the Status tab page. You can use Hardware
Management Tools from the Help menu to access the web-based diagnostic tool.
This provides more details about the problem and also allows you to configure
various settings. However, always check with Hewlett-Packard Technical Support

before changing any settings. Once you are running the diagnostics, you will be able
to access additional Help.

Monitoring System Status

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Appliance Management
Settings

This topic describes how to:

View/configure network settings
Install software updates
Set administrator user name and password
Set the date and time on the appliance server
Change the language settings
Configure advanced settings

The first four options are accessed from the Settings tab on the administrator's
web-based console. Advanced settings are accessed from the Help menu.

Click on the Settings tab, then click on the appropriate option.

Settings, How to Change

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Make the required changes in the wizard. To return to the Settings page from the first
page of any of the wizards, click Back to Settings.

To View/Configure Network
Settings

This wizard allows you to view the current network configuration and change any of
the appliance network settings or its name.

Click on Next from the first screen to display the appliance network settings:

Settings, How to Change

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If you need to change the appliance's IP address, this will have no effect on the
protected computers because the software issues broadcast requests to establish the IP
address. Any change is, therefore, transparent to the user.

Caution: Do not change the IP address if clients are operating on a separate sub-net.
Click on Next again to display the appliance name:

Settings, How to Change

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You may change the appliance's name, if required.
Make sure that there are no active backups before you change the name, and inform

users of protected computers of the new name. These users will be prompted that the
AutoBackup appliance is no longer available and given the option of changing the
name. They need to click on the Change Name button and select the new name from
the list.

AutoBackup on a network with routers

Do not change the IP address or the name, if the AutoBackup appliance is protecting
computers that are connected to the network via routers that block network broadcast
packets, because the routers will block the Agent software mechanism used to
"re-locate" the appliance.

If the appliance is protecting computers across network routers, the IP address should
be static (not DHCP generated). If, for some reason, you do need to change the IP
address or the name in a configuration with routers, you must tell all the protected
computer users to reinstall the Agent software (using the Reinstall from existing

account option) using the IP address and not the appliance name.
Note: Protected computer users also need to reinstall the Agent software, if you use

the Emergency Reset button to change the name or IP address.

To Install Software Updates

This wizard allows you to:

Update the software from an HP SureStore AutoBackup CD-ROM provided
by Hewlett-Packard.
Download a software patch from a location notified by Hewlett-Packard.
Patches will be released in exceptional circumstances and will be specific to a
software release. You will not be able to apply a patch if you are running a
different version of the software.

Settings, How to Change

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Select the appropriate option and click on Next. Follow the onscreen instructions to
complete the update.

If the update includes changes to the client agent software, these will be applied
automatically the next time the user carries out an AutoBackup operation from a
protected PC.

To Create Administrator User
Name and Password

This wizard allows you to enter a username and password for the administrator. You
must enter a user name (up to 20 characters) and password (up to 14 characters) and
confirm the password.

Settings, How to Change

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Note: If you forget the administrator's password, you can reset it using the Emergency

Reset button. Protected computer users will need to reinstall the Agent software if

they are connected to the network via routers and you changed the appliance IP
address or name during the Emergency Reset process.

To Set Date and Time

This wizard allows you to set the date, time and time zone for the appliance. You may
also set the appliance to automatically adjust for daylight savings time.

Settings, How to Change

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To Set the AutoBackup
Language

This wizard allows you to set the language of the AutoBackup appliance. Once you
have confirmed that you want to set the Appliance to a new language, the Appliance
will reboot, and will restart in the new language.

Advanced Settings

The Advanced Settings option allows you to implement advanced options that should
only be used in special circumstances, including settings which can only be
maintained from the Advanced Administrator's Console.

Select Advanced Administration from the Help menu to:

Download the advanced administrator console
Reset the appliance software
Disable new computer/user capacity threshold.

Settings, How to Change

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To download advanced administrator
console

Select the Download Advanced Console button.1.
Check that your workstation meets the requirements specified on the screen.2.

Settings, How to Change

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Click on the Download Console button.3.

The Advanced Administrator Console has its own online help.

To reset the appliance software

You may need to reset the appliance software for a number of reasons:

If the database or backed-up data is corrupted for some reason, for example a
power failure.
If some sort of non-essential service fails, for example one of the automatic
maintenance jobs cannot run due to corruption of one of its application files.

When you reset the software, you can either preserve existing data or delete it. If you
delete the data, all protected computers are no longer protected and will all have to
perform a baseline backup again. This could have considerable impact on mobile
users connecting via a dial-up line.

Select the Reset AutoBackup Software button.1.
Decide whether you want to preserve existing backup data or delete it, and

click on the appropriate button.

2.

Click on the Next button.3.
Read the onscreen information. If you want to continue with the reset, click on

the Confirm Reset button.

4.

To disable capacity limit

This is a single on/off button. Click on it to disable the capacity threshold limit
and click again to re-enable it.

1.

Refer to Managing Available Capacity for a more detailed discussion about
capacity.

2.

Settings, How to Change

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Appliance Management
Managing Available Capacity

This topic describes:

How to choose the correct HP SureStore AutoBackup model
How HP SureStore AutoBackup manages capacity

Choosing the Correct Model

Each model provides a different capacity level and is designed to provide data
protection for a target number of clients for at least two years. A typical client, with a
20% growth requirement per year, is assumed to have 1.25 GB of unique data and 1.25
GB of shared data at the end of two years.

The HP SureStore AutoBackup PC25 contains a single disk and, with
compression, can comfortably provide protection for up to 60 GB of client
data. Typically, this product would support approximately 20-25 clients.
The HP SureStore AutoBackup PC100 contains two disks and, with
compression, can comfortably provide protection for up to 240 GB of client
data. Typically, this product would support approximately 75-100 clients.

If your clients' data protection requirements exceed these capacities or you need to
support more clients, you can install multiple appliances and control them from a
single Microsoft Management Console. The console can be downloaded from the Help

menu on the administration web pages (the same menu from which you accessed this
Administration Guide). The console is not described in this guide, but once you have
downloaded it, you will be able to access separate online documentation from the
console's Help menu.

Caution: You cannot extend capacity by adding additional internal disks, only by
adding an additional appliance to the network. Replacement hard disks can only be
supplied by Hewlett-Packard. Standard hard disk drives do not work.

Capacity, How To Manage

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Managing Capacity On The
Selected Model

HP SureStore AutoBackup products manage capacity in a number of ways:

By setting a capacity threshold so that the system does not become overloaded
with clients
By eliminating redundant data from the backup
By setting a retention limit for backed up data

Capacity threshold

Given the wide variation in client data sizes and compression ratios, the HP SureStore
AutoBackup products are licensed based on the capacity of the product rather than the
number of clients to be protected. However, a capacity threshold is applied, by default,
to prevent additional users being registered when the amount of remaining free space
is not sufficient to support them. This threshold can be disabled from the web
advanced administration pages.

Advanced administration tasks are accessed from the Help menu on the standard

administration web pages.
At some point the available disk capacity will eventually be used up by client backup

data. You will be warned on the Status web page before the threshold is reached and
backup operations are halted due to lack of available capacity. You may need to clear
or delete accounts. Refer to Managing Protected Computers for more information

about managing accounts.

Adding Appliances

You can also add an additional appliance to the network and transfer client accounts to
the new appliance, as described below:

Ask the client on the protected computer to:

Restore any files they require from the existing account
Reinstall the HP SureStore AutoBackup Agent from the new appliance by
selecting the Create a new account option. (Do not select the Reinstall an
existing account option.) HP SureStore AutoBackup will create a baseline
backup on the new appliance.

You can now delete the account and its associated data from the first appliance. See

Deleting Computer Accounts. This will be completed overnight, so the space used by

that account will be available for use the next day.

Capacity, How To Manage

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Eliminating redundant data

HP SureStore AutoBackup uses a number of techniques to eliminate redundant data
from its backups:

It excludes some files and directories.
It only backs up common files once (redundant file elimination).
It backs up a baseline version for all new files, and subsequently only backs up
those parts of the file that have been modified.

Exclude files

On a client's machine, there will be files, such as temporary files, Internet cache files
and the swap file, which do not need to be backed up. HP SureStore AutoBackup
provides the facility to exclude directories from the backup. The default policy for
excluding files is controlled from the Advanced Administrator Console. You can also

allow users to define their own set of excluded files or directories from the Configure

Backup Options tab.

Note: If you do decide to change the default settings, particularly if you allow users to
define settings, you may limit the capacity of the appliance so that it supports fewer
clients.

Common files

Files for backup will include new data and modified data that is unique to that client
and other files, such as applications that are common to many clients. The underlying
database enables HP SureStore AutoBackup to check for common files. If the date
signature on the common files matches, it does not back these files up again, but just
marks the client's index entry so that the common files will be included in any restore.

Multiple versions

For new files, HP SureStore AutoBackup carries out a 'baseline' backup, which writes
the full amount of data to the AutoBackup appliance (after breaking the file down into
a number of blocks, which are indexed on the integrated SQL Server database). With
modified files, only those blocks that have changed are backed up and the index on the
database is updated so that modified blocks can be tracked with the unchanged blocks.
This is termed block-level incremental backups or versioning. The use of the database
index ensures that HP SureStore AutoBackup can always rebuild the blocks to restore
the correct version of a file for a given date.

The following example illustrates how HP SureStore AutoBackup eliminates
redundant data.

Capacity, How To Manage

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This shows a client with five files, two have been modified, one is unmodified, one is a
new document file that the client has just created and the last is a newly loaded file that
is a copy of one which already exists on the network, for example a newly installed
common application.

The backup excludes file 3, since it is unchanged. It also excludes file 5, since it is
identical to a file already on the AutoBackup appliance. For this file, the backup
directory index is updated to reflect the presence of this new file, but there is no need
to copy it to the appliance across the network. The backup writes all of file 4 to the
appliance, identifies the file blocks in files 1 and 2 that have changed, constructs a list
of these and sends them to the appliance for storage. (These block level differences are
known as Deltas.)

Retention Limit

HP SureStore AutoBackup is not an archive device. Once backed up, data will not be
kept indefinitely. It is vital that users understand this and continue to use other
processes for long-term archiving of valuable data.

Data is retained for a specified time. The default value is one month for versions and
two months for files that have been deleted from the client. This means that if files are
still live, the database ensures all versions are retained to ensure it can rebuild the file
for any date in the previous month, but discards all others. If the client has deleted the
file from the hard disk, it will still be retained on the appliance for the following two

Capacity, How To Manage

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months.
You can change the default value from the Advanced Administrator Console, or allow

users to define their own retention limit from the Configure Backup Options tab.
Note: Remember, if you do decide to change the default settings, particularly if you

allow users to define settings, you may limit the capacity of the appliance so that it
supports fewer clients.

Capacity, How To Manage

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Appliance Management
Appliance Failure Recovery

If there is a hardware failure, a message will normally be displayed both on the
appliance's LCD and on the Status tab page. If there is a software failure, the

appliance will always attempt to rebuild the software automatically.
If the appliance fails, you can replace it and restore HP SureStore AutoBackup to its

default factory settings. However, all configuration settings and data will be lost
unless you have used the optional HP SureStore tape drive to back up the appliance.

This topic discusses:

Software failures
Hardware failures

For further details, refer also to the Troubleshooting topic.

Software Failures

Due to data corruption

If the database or backed-up data is corrupted for some reason, for example a power
failure, you need to restore it. If you have a tape backup cartridge, you can restore as
described below.

If you do not have a tape backup, you will need to initiate a manual reset which
deletes the backed up data.

Select Reset AutoBackup Software from the Advanced Administrator options
and select the option to Delete Existing Backup Data (rather than preserve it).

1.

The Reset with data deletion option will ask you to confirm that the backed up
data should be deleted. Click on OK.

2.

Users with protected computers will be prompted to reregister and a full

3.

Recovery From Hardware Failures

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baseline backup will be performed by each client at the next backup. Earlier
versions of files backed up to the appliance before the failure will be lost.

Due to corruption of the operating system

If the software running on the HP SureStore AutoBackup appliance fails for some
reason, for example a power failure, the fail-safe BIOS will detect the failure
automatically and rebuild the software from a known good copy - without any user
intervention. All backup data and configuration settings are preserved.

This automatic software rebuild also occurs if any key service, such as Web
Administration, fails in the appliance software. Again, after the software rebuild, the
appliance returns to a fully working state without any user intervention.

Various alerts will appear (on the LCD and the Status tab) to inform you that the
software has been rebuilt.

If some sort of non-essential service fails, for example one of the automatic
maintenance jobs cannot run due to corruption of one of its application files, you can
manually reset the appliance software.

Select Reset AutoBackup Software from the Advanced Administrator options
and select the option to preserve the data (rather than delete it).

1.

The Reset with data preserved option will reset the appliance server and
preserve all backed up data and configuration settings.
If the network settings have been corrupted, the appliance will be restored to
an unconfigured state and you will need to run the installation program again.
If user settings have been corrupted, you do not need to take any further
action, but users will be prompted to reregister.

2.

Hardware Failures

This section describes what to do if you have replaced the whole appliance. If
components within the appliance fail, contact Technical Support. If the tape drive

fails, see the warranty information.

If you have a tape backup of the
appliance

Get the tape backup cartridge that contains your latest backup data.1.
Replace the faulty unit and switch on the appliance.2.
On a PC attached to the same network segment as the appliance, insert the

Installation CD-ROM and run install.exe to initialize the appliance and
reset the administrator's logon. (Do not use the Installation CD-ROM in the
appliance CD-ROM drive.)

3.

Recovery From Hardware Failures

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Use the tape backup cartridge to restore the client account information,
application configuration settings, software and data. This will also restore the
original appliance's network settings and name. See Appliance Recovery from

Tape for step-by-step instructions.

4.

If you do not have not a tape backup

Replace the faulty unit.1.
On a PC attached to the same network segment as the appliance, insert the

Installation CD-ROM and run install.exe to initialize the appliance and
reset the administrator's logon. (Do not use the Installation CD-ROM in the
appliance CD-ROM drive.) Always set up the appliance with the same name.
The IP address may be different, if required. However, if you have protected
computers networked via routers, you must set the same IP address as the
original appliance, otherwise all protected computers will have to reinstall the
HP SureStore AutoBackup Agent (using the Reinstall from existing account
option).

2.

All users will automatically be prompted to reregister with the appliance. This
recreates the user accounts and the appliance will automatically carry out a
baseline backup at the next backup. Earlier versions of files backed up to the
appliance before the failure will be lost.

3.

Recovery From Hardware Failures

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Managing Protected Computers

When you click on the Manage Protected Computers entry on the Tasks tab, you see
a screen like the following:

Each row of the table represents a protected computer (except the Global entry,
which represents all protected computers). You can sort by any column by clicking
on the column heading. The columns display the following attributes:

Computer Name

The computer's Microsoft networking name (and operating system type).

Protected Computers, Managing Tthe

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Account Name

The account name provided when the computer was set up. There is only one
account for each protected computer.

Last Backup

The date and time the latest backup for this computer was begun. This
information will appear in red if no baseline backup was performed for that
account, or the last full backup was more than 2 days ago.

Disk Usage

The percentage of total available backup space used by this account. This
value is recalculated once per day, therefore it may not accurately reflect the
current state of the backup vault. This information will appear in red if disk
space used for this account exceeds its capacity limit. The protected computer
will still be backed up.

Status

Backup status for that protected computer. See Viewing the Status of

Protected Computers for more information.

You now choose a specific protected computer by clicking on its user name in the
Computer Name column. When selected, a screen like the following appears:

From this screen, you can choose from four tasks to perform on that user account:

View Backup Log

Displays the backup log for the selected account

Configure Backup Options

Allows you change the backup schedule and define which files are to be
backed up

Protected Computers, Managing Tthe

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Clear Account Password

Provides wizard for resetting the password for this account

Delete Account

Provides wizard for removing this account and all its stored data

Global Changes

The Global entry under Computer Name allows you to change the backup schedule
and user rights for all protected computers.

When you select this entry, the only task you will be able to perform is Configure
Backup Options.

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Managing Protected Computers
Viewing the Status of Protected
Computers

This topic describes how to:

View the overall status of protected computers
View the status of individual protected computers

Viewing Overall Status of
Protected Computers

Select the appliance's Status tab to view the status of all protected computers
configured for that appliance, as shown below:

Protected Computers, Viewing The Status Of

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The icon to the left of Protected Computers shows the overall status of all
protected computers attached to this appliance. Different icons represent different
states as explained below:

All protected computers have been backed up in the last 2 days (full, not
partial)

All protected computers have been backed up in the last 7 days, but at
least one was not backed up in the last 2 days. This icon is also displayed
if one of the protected computers has never been backed up.

At least one protected computer was not backed up in the last 7 days

The contents of the Status tab page are refreshed on a regular basis.

Viewing Status of a Specific
Computer

To view the status of a specific protected computer, click on Protected Computers to
display a Computer Selection screen similar to the one shown below:

Protected Computers, Viewing The Status Of

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Note: This is also the screen that is displayed when you select Manage Protected
Computers from the Tasks tab. Click on an entry in the Computer Name column to
carry out various backup and account management tasks as described in Managing

Protected Computers.

The rightmost column shows the status for that computer. The status icon combines
the information in the Last Backup and the Disk Usage columns. If the icon is not
green, the item that is a problem (last backup or disk usage) will be highlighted in
red. The disk usage is updated on a nightly basis when the management jobs are run.
Therefore, for a computer that has just been installed, the value will not be
completely accurate until redundant files have been eliminated during overnight

processing.
Note: The disk usage warnings are not active unless there are at least 12 protected

computers installed. Disk usage status for individual computers does not affect the
overall health indicator for protected computers on the first screen.

The specific meaning of each icon is given below:

This protected computer was fully backed up in the last 2 days and uses
less than X% disk space, where X=2% for PC100 models and 8% for
PC25 models.

Protected Computers, Viewing The Status Of

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This protected computer was backed up in the last 7 days, but not in the
last 2 days or uses disk space in the warning range. The disk usage range
is 2-4% for PC100 models and 8-12% for PC25 models.

This protected computer was not backed up in the last 7 days or uses more
than X% disk space, where X=4% for PC100 models and 12% for PC25
models.

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Managing Protected Computers
Viewing Backup Logs

This screen displays information from the backup log for the chosen account and
protected computer as shown below.

For each backup or recovery job performed for this account, the following
information is listed:

Backup Logs, How To View

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Started at

Date and time the backup/recovery job started

Finished at

Date and time the backup/recovery job completed

Number of Files

A count of all files processed during the backup/recovery job. Note that for
backup jobs, not all files listed are necessarily backed up, only those with
changes since the previous backup.

Amount of Data

Number of bytes processed during the backup/recovery job. Again, for
backup jobs not every byte will be part of the actual backup, only those that
are in blocks that have changed.

There is also a message stating whether the job was successfully completed (or not).
Note: Events are listed in reverse chronological order: with the most recent on top

and the least recent at the bottom.

Backup Logs, How To View

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Managing Protected Computers
Setting Backup Options

From this screen (shown below), an administrator can perform two types of changes
to the backup configuration for a protected computer: adjust the backup schedule,
and allow/disallow the end user the right to change specific backup properties.

When the screen has been changed to reflect all changes to the backup options for
this protected computer, click on Accept Changes to update its stored properties.

Setting the Backup Schedule

There are two parts to setting the backup schedule: choosing which days of the week

Backup Options, How To Set

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to perform the backup (top of the Backup Schedule box), and choosing the time
window for performing the backup (the After and Before fields underneath). For
each day chosen, the server will perform a backup (either full or partial, depending
on how the protected computer's schedule is set) within the specified time window if
possible (if not possible, the server will record it in the event log).

You can change the backup schedule by checking (and unchecking) the boxes for
each day of the week you want (do not want) a backup performed. You can also
adjust the time window by changing the values in the After and Before fields. Note
that times are given in 24-hour format. Also note that if the Before value is earlier
than the After value, it refers to the following day.

Changing User Rights

The five boxes under the Allow this User to: heading allow the account user to
perform the specified actions if the box is checked, otherwise not. The actions the
user can be allowed to perform are:

Change the Retention Period for Backup Data

Checking this box allows the account user to change the amount of time a
backup file will be retained on the appliance. The user can change the default
time for all files and create exception rules for specific files.

Change the File Types to be Excluded from Backup

Checking this box allows the user to decide which files should not be backed
up (based on the filename extension or file/folder name).

Change the Schedule

Checking this box allows the user to modify the backup schedule for their
computer. Any such changes will be reflected on this screen. As
administrator, you are still able to change the backup schedule yourself using
this screen.

Allow Manual Backups

A manual backup is performed by the end user from their computer using the
Client Backup Agent. Such a backup can take place at any time, and include
or exclude any files and folders the user wishes. Checking this box allows the
user to perform manual backups.

Allow System Rollback

Checking this box allows the user to revert their computer using any full
backup state themselves. They can revert their entire computer or just the
operating system and applications.

More advanced changes to user backup information can be performed through the

Advanced Administration Console.

Backup Options, How To Set

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Managing Protected Computers
Clearing Account Passwords

Clearing an account password removes the existing password from an account,
allowing anyone to obtain access as that account. This can be used, for example, to
allow users who have forgotten their password to access their files.

Select a protected computer on the Manage Protected Computers screen and press the
Clear Account Password button to display the above screen.

Press the Clear Account Password button on this screen (the only button there is,

Account Passwords, Clearing

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except for <Back and Back to Tasks at the bottom).

Account Passwords, Clearing

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Managing Protected Computers
Deleting Computer Accounts

Deleting an account removes all information about that account from its HP
SureStore AutoBackup appliance, including all online copies of backed up files that
are unique to that account. A job to perform the deletion will be scheduled for later
that day (usually in the evening).

Deleting an account allows you to free up space. It should be performed after an
account has been transferred to another HP SureStore AutoBackup appliance.

Computer Accounts, How To Delete

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Select a protected computer on the Manage Protected Computers screen and press the
Delete Account button to display the above screen.

Press the Delete Account and all Associated Data button on this screen (the only
button there is, except for <Back and Back to Tasks at the bottom).

Computer Accounts, How To Delete

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Creating a Disaster Recovery
CD-ROM

This topic describes:

The purpose of Disaster Recovery
Types of Disaster Recovery
How to ensure the full backup option has been selected

Purpose of Disaster Recovery

Use Disaster Recovery if the protected computer has a hardware failure and is
repaired or replaced, or if there is unrecoverable corruption of the operating system
software. The aim of Disaster Recovery is to restore the computer to the same state
that it was in during the last Full Backup (except for files intentionally excluded).
The operating system, configurations, network connections, and user data can all be
recovered.

While most users can manage ordinary recoveries of their own data files, Disaster
Recovery does require some administrator involvement. In many cases, however,
Disaster Recovery requires minimal user intervention and saves you the time and
effort of performing the following procedures:

Formatting the system drives
Installing the operating systems
Restoring the registry settings
Restoring network connections and passwords
Restoring installed software
Restoring user data

If a computer fails, the typical Disaster Recovery process is:

You use the Disaster Recovery wizard in the HP SureStore AutoBackup
Console to create a Disaster Recovery disk.

1.

You or the user starts Disaster Recovery by rebooting the protected computer

2.

Disaster Recovery CD-ROM, How To Create

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with the Disaster Recovery disk.
HP SureStore AutoBackup automatically recovers the computer. During the

process, the user is prompted to remove the Disaster Recovery disk and (for
network recoveries) to enter a logon with access to the required shared
resources on the network.

3.

Types of Disaster Recovery

There are three types of disaster recovery:

Onto a repaired/replacement computer with an identical specification (no user
data): Restore the client operating system and configuration, including

account details and access rights to HP SureStore AutoBackup. This allows
the client to log on and copy data from the appliance to the local hard disk.
This is the normal option if the protected computer is connected to the
network.

Onto a repaired/replacement computer with an identical specification (with
user data): Restore the client operating system and configuration, including

account details and access rights to HP SureStore AutoBackup, and also
restore all the data. This is the normal option for remote clients (for example,
where the protected computer is on a dial-up connection to the network).

Onto a repaired/replacement computer with a different specification: Restore

the data only. Use this option with care and supervise the user carefully,
because the user must not restore the client operating system and
configuration. (This option would also allow you to recover user data in the
unlikely event that Disaster Recovery from CD-ROM fails and you have to
re-install the operating system.)

Full Backups Are Necessary for
Disaster Recovery

To ensure Disaster Recovery protection, computers must have periodic backups with
the Full Backup option selected. Normally, Full Backups are scheduled to be run
automatically, but if users are assigned the right to make Manual Backups then they
may choose only to make a Partial Backup of their data. As a Partial Backup only
backs up the data the user specifies, it does not provide Disaster Recovery protection.
You can check whether users are performing regular Full Backups, see Viewing The

Status Of Protected Computers.

If you wish to protect a computer or computer group that has not had a recent Full
Backup, you can select the Full Backup option from the Advanced Administration

Console:

Disaster Recovery CD-ROM, How To Create

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Expand the Protected Computers node, if necessary.1.
Right-click a protected computer (or a protected computer group) and select

Properties.

2.

Choose Full Backup in the Schedule tab and click OK.3.

The screen shown below displays the Administrative Console as step 2 is being
performed.

The backup options may also be modified from the protected computer, depending
upon the backup rights you have assigned to users. (To change the backup type, the
user right-clicks the HP SureStore AutoBackup icon, and chooses Properties,
Schedule tab and then the backup type.) If you do not want users to change the
backup type, you can restrict their backup options.

Disaster Recovery CD-ROM, How To Create

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Creating a Disaster Recovery
CD-ROM
Disk Creation

This topic describes:

Prerequisites for creating a Disaster Recovery CD-ROM set
Creation of CD-ROM(s)
Determining if a boot floppy is required and creation of a boot floppy
Adding SCSI CD-ROM drivers to the boot floppy

Prerequisites for Disaster
Recovery

Disaster recovery is initiated by creating bootable CD-ROM disks, and using them to
help recreate the information on the hard disk of the protected computer. To run the
Disaster Recovery directly from CD-ROM(s), the user must have a bootable EIDE
CD-ROM drive. If the user has a non-bootable EIDE drive or a SCSI drive, disaster
recovery is still possible, but you will need to create a boot floppy at the same time as
the CD-ROM set.

HP recommends the use of CD-R media for the disaster recovery CD-ROM set. If
you use CD-RW media, you must make sure that the CD drive in the protected
computer is compatible with CD-RW media.

IMPORTANT: Before performing a Disaster Recovery on a protected computer,
you should temporarily disable any scheduled backup for that computer on the day
that the Disaster Recovery is running. Otherwise, HP SureStore AutoBackup might
try to start a backup during the Disaster Recovery process. Remember to reinstate
backups once the Disaster Recovery has completed successfully. (Select Configure

Backup Options from the Manage Protected Computer screen to change the backup

schedule for the protected computer. )

Disk Creation

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Creation of CD-ROM(s)

Go to the Tasks tab page and click on Create Disaster Recovery CD-ROMs. You will
see the Create Disaster Recovery CD-ROM Wizard screen shown below:

Click on Next> at the bottom of the screen. As the screen notes, you will need at
least one piece of CD-R media—perhaps more if you will be saving user files on the
CD. You will see the following screen:

Disk Creation

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This screen asks you to decide both the format and content of the Disaster Recovery
CD.

Choose the protected computer you wish to recover by scrolling to the appropriate
choice in the top left selection box. The screen will refresh to obtain the available
backup dates for that computer. (Note: this is the computer's Microsoft networking
name, not the computer description entered by the user when installing the agent.)

Choose a backup date by scrolling the middle selection box. The default value (Use
latest backup data available at recovery time) will recover the most recent full
backup. Partial backups do not count.

Choose whether to include all user data in the recovery data set. If no network
connection (or only a slow dial-up connection) is available, you should choose to
include all data. Otherwise it is easier to leave out the user data (the user will be able
to restore the data over the network).

To include the user data in the data set, check the checkbox in the lower left part of
the screen, otherwise leave it blank.

Choose the format of your CD-R media in the lower left corner. Currently only 74
minute and 80 minute CD-R media are supported.

Press the Start button. If you chose to include user data, you will see a screen like
the one below:

Disk Creation

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You must choose whether to password-protect the recovery data. The default, as you
can see, is to have password protection. This means the person performing the
disaster recovery will need to know the name and password for this account. In this
case, simply click on Next>.

If you don't want the data to be password protected, you must uncheck the box, enter
the password for that protected computer in the Account Password box, then click on
Next>.

The wizard is now ready to create your CD-ROM. There are several stages to
creating the final CD:

Initialize CD creation1.
Initialize media image information2.
Create disaster recovery image (copy of the files to be stored on the CD)3.
Prepare to record the media (creates an ISO file containing a list of the

contents of the CD)

4.

Record data on the CD(s)5.
Close the CD6.

Disk Creation

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Verify data on CD7.

Each of these steps generates a screen like the following one for the first step. If
multiple pieces of CD-R media are recorded, the last four screens are generated for
each CD-ROM. Also, if you use CD-RW media, there will be a step to erase the
current contents of the CD-ROM before the disaster recovery data is recorded on the
CD-RW media.

Note: We do not recommend the use of CD-RW media, as it is incompatible with
many types of CD-ROM and DVD-ROM drives.

You will need to insert each piece of CD-R media before the image data can be
recorded. If your recovery data spans multiple pieces of CD-R media, you will be
asked to insert CD-ROMs as needed (after the CD-ROM has been verified and
before the next is prepared).

Note: If multiple pieces of CD-R media are created, label each one (1,2, and so on)
so that the user knows which order to use them in.

Finally, when the process is complete, you will see the following screen indicating
the CD-ROM(s) were successfully created.

Disk Creation

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Click on Finish to return to the Tasks tab page. Your (final) CD-ROM will be
ejected from the CD-Writer. Clicking on Tutorial will take you to information about

Client Disaster Recovery.

If the computer to be recovered cannot boot from a CD, you will also need to create a
boot floppy for the client.

Determining if a Boot Floppy is
Needed

To see if your computer can boot from a CD-ROM, you must go to the BIOS setup
screen for your computer. Different computers have different ways to do this, but
typically the setup screen can be viewed while the computer is rebooting by pressing
a function key (such as [F2]) or a key sequence like Delete or Ctrl-Alt-Enter.

Once you're in the BIOS setup screen, look for a list of boot devices. If CD-ROM

Disk Creation

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appears on the list, your computer can boot from a CD-ROM. If it does not appear in
the list, you may be able to change the value to include CD-ROM. If you cannot
make this change, your computer cannot boot from a CD-ROM, and you will need to
create a boot floppy.

Note: If the user's computer has a SCSI CD-ROM, you will need to include the SCSI
drivers on the boot floppy. See separate section for more information.

Creating a Disaster Recovery boot floppy

Go back to the CD-ROM creation screen of the Create Disaster Recovery CD-ROM
Wizard. Press Download in the Boot Floppy Option section.

When downloading the DR floppy image from the web administration page, either
run the program without saving it, or save it onto the hard disk. Do not save it to the
floppy disk.

Your computer will ask you where you want to put a file called drfl.exe. Create the
file and remember where you put it.

Insert an empty formatted diskette into your floppy disk drive.
Run drfl.exe. The program will bring up the following screen, asking you where your

floppy disk is.

Disk Creation

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Choose a destination drive and click on Create. The progress of your floppy disk
creation will be shown in this window. When the floppy disk is ready, the following
window will appear:

Click on OK. Your floppy disk is ready for recovery.
However, if the user has a SCSI CD-ROM drive, you must also add the SCSI drivers

to the floppy, as described in the next section.

Adding SCSI CD-ROM Drivers

The Disaster Recovery Boot Floppy provides broad support for EIDE CD-ROM
drives. In order to support SCSI CD-ROM drives, however, a driver for the particular
SCSI controller used in the client system must be added to the DR Boot Floppy.
Which particular DOS SCSI driver (also known as 'ASPI Manager') to use depends
on the particular manufacturer and model of SCSI controller.

At the time of writing, Adaptec provide DOS SCSI drivers and information on at the
following URL: http://www.adaptec.com/support/faqs/dosdrvraccess.html

Symbios provide DOS SCSI drivers and information on at the following URL:

http://www.symbios.com/products/techsupp/support+drivers/pci-sw.html#dos5.0

Many other SCSI controller manufacturers also provide DOS SCSI drivers for the
products on their websites.

A generic procedure for adding DOS SCSI drivers to the Disaster Recovery Boot

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Floppy is as follows:

Create the Disaster Recovery Boot Floppy following the instructions in the

previous section.

1.

Replace the EIDE CD-ROM driver in the config.sys file in the root
directory of the DR boot floppy with the relevant DOS SCSI driver. You need
to replace the line device=oakcdrom.sys /D:mscd001 with the
necessary lines to install the DOS SCSI CD-ROM drivers. For example:
For the Adaptec 2940U/UW controller, the replacement lines would be:

DEVICE=A:\ASPI8DOS.SYS /D
DEVICE=A:\ASPICD.SYS /D:mscd001

For the Symbios SYM53C8XX line of SCSI controllers, the replacement lines
would be: DEVICE=C:[PATH]ASPI8XX.SYS

DEVICE=C:[PATH]SYMCD.SYS /D:mscd001

2.

Microsoft's CD-ROM Extension (MSCDEX.EXE) has already been added to
the DR Boot Floppy and set to execute from the AUTOEXEC.BAT file (the
line LH MSCDEX.EXE /D:mscd001). Note that the device name
mscd001 matches the device name given with the /D switch used when
loading the DOS SCSI drivers above.

3.

A list of DOS SCSI drivers for many Adaptec SCSI controllers can be found below.
All these drivers can be downloaded from the Adaptec web-site URL.

PCI Bus

ASPI8DOS.SYS Adaptec AHA-2910A/2910B

Adaptec AHA-2906
Adaptec AHA-2920C
Adaptec AHA-2930A/2930B/2930C/2930CU
Adaptec AHA-2940/2940AU/2940W/2940U/2940UW
Adaptec AHA-2944W/2944UW
Adaptec AHA-3940/3940U/3940W/3940UW
Adaptec AHA-3940AU/3940AUW
Adaptec AVA-2904, AVA-2902E/I, AVA-2906
Adaptec AIC-7850/7855/7860/7870/7880 based SCSI host
adapters
Adaptec AIC-7895 based SCSI host adapters

ASPI8U2.SYS Adaptec AHA-2930U2

Adaptec AHA-2940U2W
Adaptec AHA-3950U2
AIC-7890/7891/7896/7897 based SCSI host adapters

MCAM18XX.SYS Adaptec AHA-2920/2920A

ISA Bus

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ASPI2DOS.SYS Adaptec AVA-1502P,1502AP

Adaptec AVA-1505
Adaptec AVA-1515
Adaptec AHA-1510/1520/1522
Adaptec AHA-1510A/1520A/1522A
Adaptec AHA-1510B/1520B/1522B
Adaptec AHA-1530P/1532P
Adaptec AVA-1502AE/AI,AVA-1505AE/AI,AVA-1505AES
Adaptec AIC-6260/6360/6370 based SCSI host adapters
Adaptec AVA-2825 host adapter

ASPI4DOS.SYS Adaptec AHA-1540B/1542B

Adaptec AHA-1540C/1542C
Adaptec AHA-1540CF/1542CF
Adaptec AHA-1540CP/1542CP

EISA

ASPIEDOS.SYS Adaptec AHA-1740/1742/1744 (when configured for

ENHANCED mode)
Adaptec AHA-1740A/1742A (when configured for
ENHANCED mode)

ASPI4DOS.SYS Adaptec AHA-1740/1742/1744 (when configured for

STANDARD mode)
Adaptec AHA-1740A/1742A (when configured for
STANDARD mode

ASPI7DOS.SYS Adaptec AHA-2740/2742/2740T/2742T

Adaptec AHA-2740A/2742A/2740AT/2742AT
Adaptec AHA-2740W/2742W
Adaptec AIC-7770 based SCSI host adapters

Disk Creation

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Protected Computer Disaster
Recovery

This topic describes how to use the Disaster Recovery CD-ROM set to restore a
protected computer.

Ideally, the recovered computer should match the originally protected computer in
the following ways.

The hard disk adapter types must match. For example, if the original
computer had an IDE hard disk adapter, the recovered computer cannot have
a SCSI hard disk adapter.
The network adapter card must match.
The drivers required to run the hardware must match.
Each hard disk on the recovered computer must be large enough to hold the
backed up data from each hard disk on the original protected computer.
During Disaster Recovery, HP SureStore AutoBackup cannot separate files

that were backed up from the same drive.
See Replacement PC - Same Specification for further details.
You can also restore a user's account and data onto a recovered computer that does

not match the originally protected computer, but this option must be used with care
because you do not want to overwrite operating system and configuration files on the
recovered computer. See Replacement PC - Different Specification for further

details. (This option would also allow you to recover user data in the unlikely event
that Disaster Recovery from CD-ROM fails and you have to re-install the operating
system.)

Note: If you are running Windows 95/98, a Disaster Recovery cannot be performed
on a protected computer running disk compression software (such as DriveSpace or
Stacker).

Client Disaster Recovery, Performing A

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Protected Computer Disaster
Recovery
Replacement PC-Same
Specification

This topic describes how to use the Disaster Recovery CD-ROM to restore a
protected computer when the recovered computer matches the originally protected
computer. It includes the following sections:

Types of restore

How to use the client disaster recovery CD-ROM

For troubleshooting information, see Problems with Your Disaster Recovery

CD-ROM.

Note: If the client is running Windows 95/98, a Disaster Recovery cannot be
performed on a protected computer running disk compression software (such as
DriveSpace or Stacker).

Types of Restore

There are two options if the replacement computer has the same specification as the
originally protected computer. You decide which option is appropriate when you

create the Disaster Recovery CD-ROM. You can:

Restore the client operating system and configuration, including account

details and access rights to HP SureStore AutoBackup. This restores the

protected computer so that the user can log on and copy data from the

appliance to the local hard disk. This is the normal option if the protected

computer is connected to the network.

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Restore the client operating system and configuration, including account

details and access rights to HP SureStore AutoBackup, and also restore all the

data from CD. This is the normal option if the protected computer is working

remotely and only has a dial-up connection to the network.
Note 1 - Restoring Individual Data Files: If you include all the data on the

CD-ROM set, the user will be able to use the cdviewer.exe program on the
CD-ROM to browse the data files and restore individual files or folders from the CD.
See Replacement PC-Different Specification for further details.

Note 2 - Disk Configuration Changes: If the disk configuration (for example drive
letters) has changed on the replacement PC, the restore will complete successfully,
but the next backup will fail when the software detects a configuration change. The
user should re-install from the existing computer backup account so that the new
drive information can be mapped.

Note 3 - Recreating Utility/Hibernation Partitions: Some desktop PCs have a
"utility" partition that contains OEM system-specific utilities to diagnose your PC
hardware. Likewise, some notebook PCs (notably HP and Dell models) may have a
"hibernation" partition that is used to store the contents of the PC's memory when
you put the notebook PC into hibernation mode. These "utility" and "hibernation"
partitions are NOT protected by the HP SureStore AutoBackup system (as they are
hidden from the operating system).

If you want to recover "utility" or "hibernation" partitions, that have either been
corrupted or are missing, you will need to manually create these partitions, using the
OEM system recovery CD-ROMs supplied with your PC, BEFORE you run the HP
SureStore AutoBackup Disaster Recovery process. You will probably not be able to
recreate these partitions after the Disaster Recovery has been performed.

It should be emphasised that if you do not create these partitions, it will not affect the
disaster recovery process as such, but manual creation of "utility" or "hibernation"
partitions (if they were present on the original configuration but had become
corrupted or were deleted) are necessary to bring the PC back to the same
functionality as before.

Note 4 - Hibernation Files: Some notebook PCs (for example: Toshiba, Compaq,
IBM) use a hibernation FILE instead of the hibernation partition discussed in Note 3.
If a hibernation file is present, it must be excluded from the backup or two potential
problems can be encountered. First, the hibernation function after a disaster recovery
may not work correctly (until the user manually deletes the hibernation file, and it is
then regenerated). Secondly, if a hibernation file is present, its contents (that is, the
contents of the RAM at that time) will change completely each time the laptop is put
into hibernation mode. This will cause 100MB plus of data to be backed up
unneccessarily each time a backup is run.

In most cases, the administrator will not have to do anything to cope with hibernation
files - the HP SureStore AutoBackup is automatically configured to exclude
hibernation files by default from a range of current laptop systems. These include
"toshiber.dat" (Toshiba), "hibrn8.dat" (Compaq), "save2dsk.bin" and "pm_hiber.bin"
(IBM) and also the Win2k file "hiberfil.sys". The files are automatically regenerated

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after a disaster recovery.
However, if a laptop uses a hibernation file that is not automatically excluded, then

you will need to set up your system to exclude this file. There may also be a small
number of cases where the hibernation file is not automatically regenerated. You can
regenerate the file manually using the Windows based utility provided by the OEM
(usually under Control Panel, Power Management).

How to Use the CD-ROM

Turn the computer off. Insert the recovery CD into the CD drive. If there is more
than one CD-ROM, one of them should be labeled as the first to insert. If the Disaster
Recovery CD-ROM set included a floppy disk, insert it in the floppy disk drive.

Turn the computer on. After a few seconds, your computer should start loading files.
If everything goes well, you should eventually see a screen like the one shown
below.

This screen indicates the computer is ready to start the AutoBackup recovery. As the
screen says, ensure that the only media in your computer are the Disaster Recovery
media.

This program will reformat your hard drive, removing all information that is
currently there. It will then replace your files as of a specific backup date, which may
not be the most current date. If you do not wish to perform this recovery, you can
type N and exit the program.

Type Y to continue with the recovery. Some files will be copied to the hard drive.

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You should see a message about Copying mini OS files at the bottom of the screen as
it copies the files containing your system information from the CD to a system
folder.

Your computer then takes those files and uses them to reinstate Windows on your
machine. It then prompts you to remove the Disaster Recovery media and reboots the
computer.

Note 1 - Norton Antivirus: On some configurations, if your system has Norton
Antivirus installed, the disaster recovery process may stop at this point. (This is
because the anti-virus program file "Symevnt.386" was not included in the mini OS
image.) Simply press "Enter" and the disaster recovery process should successfully
continue.

You may also get errors for other DOS mode drivers (for example, sound drivers)
that may be loaded by the Operating System but which are not present in the mini OS
image. You can also safely ignore these messages.

Note 2 - Spurious Windows NT Error Message: On some Windows NT
configurations, a message may appear stating "At least one service has failed to
start". This error message can be ignored. On some systems, a further error message
(such as a dialog prompting: "C:\WINNT\System32\drmon\smartagt.ini file is not
found") may be displayed. Such error messages can also be ignored.

At this point, what happens next depends on whether you have a network connection
to the AutoBackup appliance and whether your disaster recovery data set includes
user data or not.

No data and no network connection

Disaster Recovery of the data files cannot be completed. You can either

Rescan or Cancel disaster recovery. If Rescan does not work, check the

network connections.

User data and no network connection

You will need to restore the data from the CD-ROM. See separate section.

Network connection and no user data

You will be able to restore the data across the network. See separate section.

Network connection and user data

You will be able to restore the data from either the CD-ROM or the network.

The default is to restore from the CD-ROM. See appropriate section.

Recovery over a network connection

If a network connection to an AutoBackup appliance is detected and user data was
included in the disaster recovery data set, you will be given the option of recovering
the data from the CD-ROM set (the default) or over the network. If user data was not
included in the disaster recovery CD-ROM set, you can only select the network
option.

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Enter your computer account name and /password and click on OK. These values
must match your current account name and password on the AutoBackup appliance.

At this point, a window like the following will appear, which shows the progress of
your disaster recovery.

Note: On NT systems with NTFS partitions only, you get an extra window shown
before the progress window saying that it is converting the FAT partitions to NTFS.
The system then reboots, performs the NTFS conversion and reboots again.

This window will be present for the remainder of the recovery. It shows the six
stages of disaster recovery, and as each stage is completed, the arrow is moved down
and the word Done appears to the right of the step description. The example shown
here shows the first three steps completed, and your computer is in the process of
recovering files. This stage is the most time-consuming, as all data files for the given
full backup will be recovered one at a time from the appliance to your computer.

During this stage, you will also see a Recovery Progress window. This is the same
window you see when performing a normal, manual recovery of one or more files
from the AutoBackup client agent software on the protected computer. This window
shows you what percentage of your data has already been downloaded, the file
currently being downloaded, the time spent recovering files, and other information. A
sample version of the window is shown below.

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Recovery using CD-ROM only (full user
data)

If user data was included in the disaster recovery CD-ROM set and you do not select
the network connection within 30 seconds, disaster recovery runs automatically from
the CD-ROM.

You will probably see a window prompting you to insert DR CDROM #1 and click
the Retry button. This is because the last stage of the mini-OS creation prompted you
to remove all DR media (floppy and CD-ROM).

If the administrator did not include the name and password when creating the
CD-ROM set, you will now see a prompt for your account name and password.
These values must match your account name and password at the time the data set
was created.

Your computer will now display a screen like the one below. Note that the screen has
fewer steps than the screen shown when recovering over a network.

As with recovery over a network, you will see a Recovery Progress window while
your computer is recovering files from the CD-ROM(s). In general, this will be
significantly faster than recovery over a network, but identical screens are used in
both cases.

In both cases, you will be asked to restart your computer once your files have been

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recovered.
For further information on how to set up your PC to boot from a CD-ROM, click

here.

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Protected Computer Disaster
Recovery
Replacement PC-Different
Specification

This topic describes how to restore a protected computer when the recovered computer
does not match the originally protected computer. It includes the following sections:

How to restore over the network
How to restore using the Disaster Recovery CD-ROM

For troubleshooting information, see Problems with Your Disaster Recovery CD-ROM.
Caution: Be extremely careful if you are restoring from a disaster recovery CD-ROM

onto a PC that does not have the same specification as the originally protected PC. Only
restore data files. Do not restore operating system or configuration files.

How to Restore Over a Network

This requires no intervention from the administrator, but you will need to advise the user
of the process, as follows:

Reinstall over the network from your existing backup account. (Do not create a
new backup account.)

1.

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Note: As with any installation of the client agent, you will be asked to perform a
backup when you restart your computer. It is best to choose Do not Back up
Now, so you do not have to wait for the backup to finish before you recover your
files.

To recover files manually, open the HP SureStore AutoBackup Options menu and
click on Recover Files to display the Recovery Selection Wizard screen shown
below:

2.

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Click on Advanced Selection to display a Windows Explorer interface, showing
your saved information under the HP AutoBackup icon in the left pane. You can
recover entire volumes (but make sure they only contain data files), by
right-clicking on the volume and choosing Recover from HP AutoBackup as
shown in the diagram below.

3.

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You will then see a window asking you to choose a destination for the recovered
files.( For volumes, click on the volume name to highlight it, then click on OK.)
The recovery of files from the appliance to your new computer will now begin.

Caution: Do not restore any operating system files or applications because these
may not be compatible with your new PC. If you restore volumes, make sure that
these only contain data files.

4.

As the recovery proceeds, you will see a Recovery Progress window.
Note: There will be an overlap for a short period (normally two months) when the

AutoBackup appliance contains operating system and configuration files for both
the previous and currently protected computers. After that the files for the
previous computer will be deleted. If the user carries out a roll back during this
period, all backups done on the previous computer will be highlighted in red.

5.

How to Use the CD-ROM

If you do not have a network connection to the AutoBackup appliance, you can use the
CD-ROM to restore data files and then Reinstall from the existing backup account the
next time you connect to the network. (You can also use this option if the connection is
too slow to be practical for data recovery, but you don't need to reinstall.)

You do not need to turn the computer off. (You do not want to boot from the
CD-ROM because you do not want to restore the operating system.)

1.

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Note: If you do reboot from the CD-ROM, make sure you cancel from the first
stage of AutoBackup recovery (enter 'N').

Insert the first recovery CD into the CD drive. If there is more than one CD-ROM,
one of them should be labeled as the first to insert.

2.

If you have HP AutoBackup on the new computer, use Windows Explorer to
browse the CD-ROM as normal and click on the Browse CD.CDS program to
view the backup data on the CD-ROM. (You cannot directly browse the backup
data on the Disaster Recovery CD-ROM since it is compressed and secured.) You
may be prompted for a username and password. If so, enter the name and
password of the Backup Account that was used when the CD-ROM was created.
You should now see a screen containing the contents of the data set, similar to the
example below:

Note: If you do not have HP AutoBackup on your new computer, use Windows
Explorer to locate the cdviewer.exe file in the \disk1\agent directory.
Double-click on cdviewer.exe to install the CD Browser program. This
allows you to run the Browse CD.CDS program, as described above.

3.

Select data files or volumes that contain only data files, choose Recover from HP
AutoBackup from the File menu and click on OK to copy the selected files
across to the hard disk. If the volume only contains data files, you can select the
whole volume (it will be restored to the same volume on the new computer). If the
volume contains the operating system and configuration files, double-click on the
icon to expand it and then select the appropriate data files.

4.

The recovery will proceed with the Recovery Progress window on display until all
files are recovered.

5.

Note: If you did not have the AutoBackup Agent, reinstall it when you connect to the
network again from the existing backup account. (Do not create a new backup account.)

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Managing Tape Backup and
Restore

Tape backup and restore allows you to recover your system, should the HP SureStore
AutoBackup appliance fail or need replacing. To use this option, you need one of the
HP SureStore tape drives listed below and DDS-4 backup cartridge(s).

Use: With:

HP SureStore DAT40e The HP SureStore AutoBackup PC25 appliance
HP SureStore DAT40x6e The HP SureStore AutoBackup PC100 appliance

Note: Do not use the HP SureStore DAT40e with the HP SureStore AutoBackup

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PC100 appliance. You will not be able to back up all the data from the appliance
onto a single cartridge and will need to manually load multiple cartridges.

HP SureStore Documentation

The HP SureStore tape drives must be purchased separately and will be supplied with
the standard accessories, including the HP SureStore Tape CD-ROM and
documentation. You do not need all these accessories, as the use of the drive with the
HP SureStore AutoBackup appliance is very specific.

Refer to the HP SureStore AutoBackup Installation Poster for instructions on
installing the tape drive, and to the topics under Managing Tape Backup and Restore
for a description of the tape drive and instructions on carrying out backup and
restore.

HP SureStore DLT 80e

You can also use the HP SureStore DLT 80e tape drive with either the PC25 or
PC100 model. If you are using it with the PC100 model, you will need to span tapes
manually to back up all the data. Refer to the printed documentation that comes with
the tape drive for further details about specification and operation.

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Managing Tape Backup &
Restore
Tape Backup Schedule

HP SureStore AutoBackup is not intended for archiving. The tape backup contains a
full copy of everything on the appliance. When you restore from tape, you restore the
appliance to its state at the time of backup. You cannot select individual items.

HP, therefore, recommends a three-tape backup schedule. This allows you to rotate
backup tapes, so that you have one tape offsite, one tape in the tape drive and one
tape ready to place in the tape drive.

To Schedule Tape Backup

Select Manage Tape Backup and Recovery from the Tasks tab page. You will be
taken to the Manage Tape Backup and Restore Wizard page shown below:

Tape Backup Schedule

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Click on the Next> button in the lower right corner, you will see a screen like the
following:

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The bottom box shows the current tape backup schedule. The tape backup will start
at the time entered under Start Time on each day of the week with a checkbox in it.
In the above example, a tape backup will be performed each weekday starting just
before 10 PM.

If any jobs are currently running when the tape backup is scheduled to begin, the
backup waits for these jobs to complete and prevents any new jobs from starting. If
the active jobs do not complete within two hours, the tape backup times out and is
canceled.

The tape backup job will temporarily freeze the database just long enough to take a
snapshot of its contents. When the snapshot has been taken, the database is reopened
for normal use and the snapshot of the appliance data is written to the backup tape.
Note that any changes made to the system at this point will not be incorporated in the
current tape backup. At the end of the tape backup the tape cartridge is automatically
ejected.

If you are backing up an HP SureStore AutoBackup PC100 appliance to an HP
SureStore DLT 80e drive, you will be prompted on the Status tab and the LCD to
insert another tape. If you do not insert the tape within one hour, the backup cancels
automatically and displays a message on the Status tab.

You can change the backup schedule by modifying the schedule (either the start time

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or days of the week) and clicking on Accept Changes at the bottom of the screen.
The backup schedule is changed to the newly entered schedule and you are returned
to the Tasks tab page. Alternatively, click on Undo Changes to revert back to the
original schedule.

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Managing Tape Backup &
Restore
View Tape Backup Logs

Select Manage Tape Backup and Recovery from the Tasks tab page. You will be
taken to the Manage Tape Backup and Restore Wizard page shown below:

Tape Backup Logs, How To View

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Click on the Next> button in the lower right corner, you will see a screen like the
following:

To view the tape backup log, click on the View Tape Log button. This will bring up
a screen containing information about every tape backup and recovery job. Currently
running backup jobs are not shown. The screen will look like the one shown below,
and the status is shown as OK if the job was successful and FAILED if it was
unsuccessful. A further status WARNING may be displayed (if, for example, a
previous generation tape was used).

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Each row of the table represents a tape backup or recovery job. Jobs are listed in
chronological order, earliest job first. Each column shows an attribute of the tape job.

There are three attributes shown:

Date

Date and time the job was begun

Status

Shows OK if the job was successful and FAILED if it was unsuccessful

Message

Shows whether the job was a backup or restore and whether it was successful
or unsuccessful.

If there is more information to provide, the message will link to a separate message
page like the one below:

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