HP Surestore 10.100 Tape Library User Manual

hp surestore

tape library

2/20, 4/40,

6/60, 8/80, and

10/100 series

user’s guide

surestore tape library

user guide

2/20, 4/40,

6/60, 8/80, and

10/100 series

Product Number: C9521-90002

Edition 5

June 2002

Notice

This document contains information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated into another language. The information contained in this document is subject to change without notice.

Typographical Conventions and Terms

Bold: Menu choices and screens on the

library. [Bold]: Soft Computer: Host and S

Emphasis: Draws attention to items within

This table format indicates the menus you need to enter on the library front panel:

Main Menu -> Operations -> Mailslot Access

Note Notes explain significant concepts

or operating instructions.

Caution Cautions call attention to an

operating procedure or practice that could damage the product if not correctly performed. Do not proceed until you understand and meet these required conditions.

keys to press on the library.

CSI commands.

text.

WARNING Warnings call attention to a

procedure or practice that could result in personal injury if not correctly performed. Do not proceed until you fully understand and meet the required conditions.

In This Manual

Chapter 1 Installing the Library: Describes

how to install, rackmount, connect, and power on the library.

Chapter 2 Operating the Library: De

the front panel menu structure, menu trees, and drive and tape operations.

Chapter 3 Library Administration: D

configuration options, diagnostic tests, and retrieving information about the library.

Chapter 4 Troubleshooting and Diagnostics:

Describes how to trou library problems, resolve error conditions, and use HP diagnostic tools.

Chapter 5 Replacing Parts and Upgrading

Firmware: Des

replace library components and upgrade library and drive firmware.

Appendix A Technical specifications: D

environmental, library, physical, SCSI cable, and Fibre Channel cable specifications.

Appendix B Customer Support: Includes

support information for the library.

Appendix C Error Code Reference: Inclu

hard error codes for the library and suggestions for recovery.

cribes how to

scribes

escribes

bleshoot

escribes

des

2Notice hp surestore tape library

Glossary Glossary: Includes technical terms

used in this manual.

Revision History

Edition 1 June 1999: C7200-90000

Initial release.

Edition 2 April 2000: C7200-90011

ated Fibre Channel, remote

Upd management card, and front panel information.

Edition 3 December 2000: C9521-90000

ed the reader comment sheet

Add and references to the

Library & Autoloader Drive Manual

troubleshooting procedures, technical specifications, Fibre Channel configuration, remote management card features, mailslot options, and front panel information.

Edition 4 December 2001: C9190-90000

Revised the form branding standards. Added an illustration of the accessory kit, modified the model description to reference slot capacity, and added more information on Support Packs and the HP Library & Tape Tools diagnostic tool. Deleted the Fibre Channel overview appendix and added additional replacement procedures for the cosmetics and power supply.

Edition 5 June 2002: C9521-90002

Added information for the 8/80 and 10/100 series tape libraries, drives and media, front panel magazine access, and library error codes.

. Updated the

HP Tape

at to include HP’s

Updates

For the most current version of this manual, and other information regarding your tape library, visit the HP Customer Care website:

http://www.hp.com/go/support

hp surestore tape library Revision History 3

4 Updates hp surestore tape library

Notice 2 Typographical Conventions and Terms 2 In This Manual 2 Revision History 3 Updates 3

Chapter 1 Installing the Library 11

Chapter Overview 11 Identifying Product Components 12 Choosing a Location 14 Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack 17

Tools and Parts 17 Rackmounting the Library 19

Preparing the Host for Installation 31 Connecting and Powering on the Library 32

Library Back Panel 33 SCSI Cable Connections 34 Fibre Channel Cable Connections 41

Verifying the Host Configuration 50

Backup Software Compatibility 50 Using HP Library & Tape Tools 50 Windows NT 51 Windows 2000 51 Sun Solaris 52 HP-UX and MPE/iX 52

Getting Started 53 Moving or Shipping the Library 54

contents

Chapter 2 Operating the Library 59

Chapter Overview 59 Front Panel Overview 60

Status Bar 61 Nesting 63

Understanding the Menu Structure 64 Using Tapes 65

Mixed Media 66 Media Migration 67

HP Library & Tape Tools 67 Service Provider 68

Using HP Ultrium Cartridges 69

Maintaining Ultrium Cartridges 69 Write-Protecting Ultrium Cartridges 70 Using Ultrium Cartridge Bar Code Labels 71 Ordering Ultrium Cartridges Using Ultrium Cleaning Cartridges 73

Using DLT Tape Cartridges 74

Inspecting DLT Cartridges 74 Write-Protecting DLT Cartridges 76 Using DLT Cartridge Bar Code Labels 77 Ordering DLT Cartridges and Bar Code Labels 79 Using DLT Cleaning Cartridges 80

Accessing Tapes in the Library 81

Magazine Access 81 Mailslot Access 85

Drive and Tape Operations 86

Loading a Tape Into a Drive 86 Unloading a Tape from the Drive 87 Cleaning a Drive 87 Moving Tapes Between Slots 88

and Bar Code Labels 72

Chapter 3 Library Administration 89

Chapter Overview 89 Configuring the Library 90

Enabling and Changing the Password 92 Configuring the Mailslot 93 Using the Remote Management Card 96

Overview 96 Dynamic Host Configuration Protocol (DHCP) 97 BOOTP 98

Management Programs 98 Configuring the Remote Management Card 99 Retrieving Information about the Remote Management Card 101

Configuring the Library for Fibre Channel 102

Configuration 102 Retrieving information about Fibre Channel 105

Setting SCSI IDs 106 Setting the Date and Time 108 Retrieving Library Information 110

Library Information 110 Drive Information 112 Configuration Information 112 Date and Time 113 Firmware Revisions 113 Power Supplies 113

Chapter 4 Troubleshooting and Diagnostics 115

Chapter Overview 115 Troubleshooting Overview 116

Understanding Error Types 117

Understanding Error States 118

Soft (Recovered) Errors 118 Partial Availability State 120 Hard (Unrecovered) Errors 126 Host Software and Media Errors 128

Backup Software Errors 129

Interpreting Library LEDs 130 Troubleshooting Common Problems 140

Manually Rewinding a Stuck DLT Tape 151 Removing a Stuck DLT Tape 152

Diagnostic Support Tools 154

HP Library & Tape Tools 154 Support Tools Manager and Sysdiag 155 Running Library Diagnostic Tests 156

Chapter 5 Replacing Parts and Upgrading Firmware 159

Chapter Overview 159

Removing and Replacing Cards 160

Removing a Card 160 Replacing a Card 161

Removing and Replacing Drive Modules 162

Unloading a Tape from a Drive 162 Taking a Drive Offline (for on-line drive replacement only) 162 Removing a Drive Module 163 Installing a Drive Module 165

Removing and Replacing the Power Supply 167

Removing the Power Supply 167 Replacing the Power Supply 168

Replacing the Redundant Power Supply 169

Replacing the Redundant Power Supply Module 170

Removing the Library Cover and Feet (2/20 & 4/40 Series Only) 172 Removing and Replacing a Cosmetic Door 174

Removing a Cosmetic Door Face 174 Replacing a Cosmetic Door 174

Upgrading Firmware 176

Checking the Firmware Revision 176 Using HP Library & Tape Tools (library and drive firmware) 177 Using the Remote Management Card (library and LTO drive firmware) 178 Using a Firmware Upgrade Tape (drive firmware only) 179

Appendix A Technical Specifications 181

Appendix Overview 181 Environmental Specifications 182 Library Specifications 183 Physical Specifications 184 Cable Specifications 186 Drive Compatibility Specifications 187

Drive Compatibility 187 Media Compatibility 187

HP Ultrium Drive and Media Specifications 189 DLT Drive and Media Specifications 192

Appendix B Customer Support 195

Appendix Overview 195

Registering Your Product 196 Support Services 197

SupportPacks 197 Service Contracts 199 Backup Software Support 201

Contacting HP Customer Support 202

Information Needed for Support 202 Telephone Support 203

North and South America 203

European Customer Support Centers 204

Asia Pacific Customer Support Centers 205

Elsewhere 206

Warranty Information 207

Appendix C Error Code Reference 209

Library Error Codes 209

glossary 221

Installing the Library

Chapter Overview

This chapter describes the following:

■ Identifying Product Components on page 12

■ Choosing a Location on page 14

■ Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack on

page 17

■ Preparing the Host for Installation on page 31

■ Connecting and Powering on the Library on page 32

■ Verifying the Host Configuration on page 50

■ Getting Started on page 53

■ Moving or Shipping the Library on page 54

Chapter Overview 11

Identifying Product Components

The components listed in Table 1 may be supplied with the library, depending on the library configuration.

Note Visit http://www.hp.com/go/support for additional information

on the HP Library & Tape Tools diagnostic utility, backup

software compatibility information, accessories, and upgrade

kits.

Table 1 Accessories

Callout

Number

1 SCSI interface cable(s) Four-meter SCSI cable(s) with 68-pin high-density connectors.

2 SCSI jumper cable(s) 68-pin VHD (Very High Density) cable that connects the

3 Fibre Channel cable(s) Optical short-wave cable (16 meters) that connects the Fibre

4 Label kit Bar code labels for data and cleaning cartridges, and

5 Power cord(s) Localized power cord(s).

6 SCSI terminator(s) 68-pin high-density SCSI terminator (HVDS or LVDS) to

7 Fibre Channel GBIC Connects the Fibre Channel cable to the host, hub, or switch

8 Data cartridge Data cartridge included for data backup.

9 Cleaning cartridge Cleaning cartridge used when cleaning a drive.

10 User’s Guide Printed English user’s guide describing installation,

Component Description

library controller or Fibre Channel controller to a drive.

Channel controller to the host, hub, or switch (for Fibre Channel configurations).

reordering information.

terminate the SCSI chain.

when necessary.

operations, and troubleshooting information.

12 Identifying Product Components Chapter 1

Table 1

Callout

Number

11 Regulatory Insert Contains safety and regulatory information.

12 Quick setup poster Overview of installation and configuration procedures.

Accessories

Component Description

Chapter 1

N/A Miscellaneous

information

Figure 1 Accessories

May include data sheets, upgrade information, product information, and additional promotions.

Note Your cables may look different from those in Figure 1. Cable

types vary depending on library model.

Chapter 1 Identifying Product Components 13

Choosing a Location

Choose a location that meets the criteria listed in Table 2. For additional specifications, refer to Technical Specifications on page 181.

Table 2 Location Criteria

Room temperature 10-35º C (50-95º F)

Power source

LAN connection Locate the library near a LAN connection for connecting the RMC (remote

Library power consumption

Air quality Minimal sources of particulate contamination. Avoid areas near frequently used

Humidity 20-80% RH

■ AC power voltage: 100-127 V or 200-240 V

■ Line frequency: 50-60 Hz

■ A dedicated circuit is required.

Caution: The AC power cord is the library’s main AC disconnect device and

must be easily accessible at all times.

management card).

2/20 series

4/40 series

6/60 series

8/80 series

10/100 series

doors and walkways, stacks of supplies that collect dust, and smoke-filled rooms.

Caution: Excessive dust and debris can damage tapes and tape drives.

Max: 200W

Max: 375W

Max: 560W

Max: 725W

Max: 1,200W

14 Choosing a Location Chapter 1

Table 2

Location Criteria

Clearance 2/20, 4/40, and 6/60 series stand-alone configurations — located on or

below a table:

Back: 56 cm (22 in) for cooling and service.

Front: 86 cm (34 in) for operator access.

Sides: 56 cm (22 in) for removal of the external cover.

2/20, 4/40, and 6/60 series rackmounted configurations:

Back: 61 cm (24 in) minimum to allow adequate room for service

access.

Front: 86 cm (34 in) for operator access.

Sides: 56 cm (22 in) minimum

Height: For ease of use and optimum safety, the top of the library

should be mounted approximately 120 cm (48 in) above the floor.

8/80 and 10/100 series tape libraries

Back: 56 cm (22 in) minimum

Front: 191 cm (75 in) minimum

Chapter 1

Sides: 5 cm (2 in) minimum

Floor rating For 8/80 and 10/100 series tape libraries only.

A fully loaded library can weigh up to 325 kg (715 lbs). Each caster supports up to 96 kg (213 lbs). To support the weight exerted on the floor by the casters, the floor rating must meet or exceed 1,694 kg per square meter (347 lbs per square foot).

Tip rating For 8/80 and 10/100 series libraries only.

Do not tip the library more than 10°. Ensure that the location for the library has a level surface.

Chapter 1 Choosing a Location 15

Table 2

Location Criteria

Rack location requirements

For 8/80 and 10/100 series libraries only.

Refer to the Rack Systems User’s Manual (included with the accessory kit or available at http://www.hp.com/racksolutions

) for more information on installing the rack. This information includes: using the anti-tip mechanism, securing the rack to the floor, and weight/space requirements.

16 Choosing a Location Chapter 1

Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack

The instructions in this section apply to 2/20, 4/40, and 6/60 series libraries mounted in a standard 19-inch rack with a depth between 24 and 34 inches.

Caution Make sure that the rack and all equipment mounted in the rack

have a reliable ground connection.

Verify that the total current of the rack components does not exceed the current rating of the power distribution unit or outlet receptacles.

WARNING Do not move the library without additional help or an

appropriately rated lift device. The 2/20 series library weighs 40 kg (87 lb). The 4/40 series library weighs 75 kg (165 lb). The 6/60 series library weighs 104 kg (249 lb).

Tools and Parts

Before you begin, ensure that you have the following:

■ Phillips #2 screwdriver

■ Torx screwdriver with T20 and T25 bits

Chapter 1

■ 1/2-inch open-end wrench

Chapter 1 Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack 17

Figure 2 Rack Kit Parts

1 Upper left rail (1) 8 Flush-mount trim brackets (2)

2 Upper right rail (1) 9 2/20 series stop bracket (1)

3 Lower left rail (1) 10 4/40 and 6/60 series stop bracket (1)

4 Lower right rail (1) 11 2/20 series trim brackets (2)

5 10-32 Screws (20) 12 4/40 series trim brackets (2)

6 10-32 Clip nuts (20) 13 6/60 series trim brackets (2)

7 Clip nut template

(3 packaged together, one per model)

Note The rack kit includes extra trim brackets. The smaller flush-mount

trim brackets are used with flush-mount racks. The larger trim brackets are typically used with older HP racks that have a 55mm bezel depth.

18 Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack Chapter 1

Rackmounting the Library

WARNING Before you begin, lower the rack’s leveler feet with the open-

Note For easiest access to the display panel and to the tape drawers,

1. Use the template for your model library as a guide, and install five clip nuts into each front column of the rack (Figure 3 on page 20, Figure 4 on page 20, or Figure 5 on page 21, depending on your library model). The upper grey clip nuts (item “a” below) are used for older HP racks (55-mm bezel depth). The lower grey clip nuts (item “b” below) are used for flushmount racks.

ended wrench, and extend the rack’s anti-tip foot. Failure to extend the anti-tip foot could result in personal injury or damage to the tape library if the rack tips over.

mount the top of the library in the middle of the rack or 120 cm (48 in) above the floor.

Chapter 1

Use the template as a guide, and install four clip nuts into each back column of the rack.

Note Use the EIA markers as a reference point to ensure that the holes

on the rack correspond to the holes on the template. The EIA markers on the template are represented by #>. Your rack might look different from the illustration. If the holes in the rack do not align with the template, move the template up one or two holes to create proper alignment.

Chapter 1 Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack 19

Figure 3 Clip Nut Placement (2/20 Series)

Figure 4 C

# #

Front Back

lip Nut Placement (4/40 Series)

# # #

Front

Back

20 Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack Chapter 1

Figure 5 Clip Nut Placement (6/60 Series)

# #

Front Back

2. Align the upper (black) rail with the top two clip nuts and loosely install a screw into each clip nut. Slide the rail out so that it equals the rack depth, and attach to the back clip nuts. To allow for enough clearance, do not

tighten these screws until you have installed the library.

Chapter 1

Note Ensure that you are using the appropriate holes in the upper rail

to allow enough clearance, illustrated in Figure 6 on page 22.

The clearance between the top and bottom rails should be approximately: 2/20 series = 22 cm (9 in); 4/40 series = 43 cm (17 in); 6/60 series = 65 cm (26 in).

Chapter 1 Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack 21

3. Align the lower (black/silver) rail with the lower two clip nuts, and loosely install a screw into each clip nut. (See Figure 6.)

a. Slide the rail so that it equals the rack depth, and loosely install the

rews.

b. Tighten all screws to secure the rails.

c. Tighten the two pre-installed screws inside each mounting rail to

ure the rail in position.

sec

Figure 6 Up

per and Lower Rails

22 Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack Chapter 1

4. Install the library.

WARNING The majority of the weight is near the back of the library. Use

appropriate force when lifting the library, while ensuring the library remains level to avoid overturning.

Note To reduce the weight of the library, you can easily remove all the

drives. See Removing and Replacing Drive Modules on page 162 for more information.

2/20 Series Library:

With the help of another person, use the lifting straps built into the sides of

he library, and slide the library between the upper and lower sets of

t mounting rails. Remove the lifting straps once the library is partially installed. Save these straps for future use when moving the library.

Chapter 1

Figure 7 L

ifting Straps

Chapter 1 Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack 23

4/40 and 6/60 Series Libraries:

Use a mechanical lift that is rated to the weight of the library, and follow

steps below to install the library.

the

a. Break away the edges of the packing material at the bottom of the

rary.

lib

b. Use the straps to ease the library onto an appropriately rated

echanical lift. Use the lift to raise the library so that it aligns with the

m bottom rails.

c. Slide the library onto the lower rails. Have at least one person guide

he library from the front and one person pull the library from the

t back, using the vertical handle (Figure 8 on page 24).

d. Remove the lifting straps once the library is partially installed. Save

he straps for future use when moving the library.

Figure 8 L

ibrary Installation

Caution Do not push the library from the front. Use the handle shown in

Figure 8. DO NOT pull on the handle(s) located on the back of

the power supply or drive modules.

24 Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack Chapter 1

WARNING Do not move the library without additional help or an

appropriately rated lift device. The 2/20 series library weighs 40 kg (87 lb). The 4/40 series library weighs 75 kg (165 lb). The 6/60 series library weighs 104 kg (249 lb).

5. Tighten the screws on the top mounting rail to secure the library.

6. Install the stop bracket to ensure the library is secured inside the rack, and ill not come out past the service position (approximately 2/3 of the

w library is out of the rack).

2/20 Series Library:

a. From the back of the library, unscrew the power supply thumbscrew

y hand or with a screwdriver.

b. Install the stop bracket by sliding the edge of the bracket under the

umbscrew and threading the tab through the latch stop.

c. Tighten the power supply thumbscrew to secure the bracket to the

rary.

lib

Chapter 1

Figure 9 In

Chapter 1 Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack 25

stalling the Stop Bracket for the 2/20 Series Library

4/40 and 6/60 Series Libraries:

a. Ensure access to the top of the library. If necessary, push the library to

he service position to access the top cover. Do not push the library

past the latch stop tabs.

b. Remove the left back screw from the top cover.

c. Install the stop bracket by inserting the tab into the la

tch stop.

d. Re-install the screw into the top cover.

Figure 10 Inst

alling the Stop Bracket for 4/40 and 6/60 Series Libraries

26 Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack Chapter 1

7. Insert trim brackets into the slots on each side of the library (Figure 11

through Figure 13).

Chapter 1

Figure 11 Tr

im Brackets (2/20 Series)

(flush-mount trim brackets)(larger trim brackets)

Note The rack kit includes extra trim brackets. The smaller flush-mount

trim brackets are used with flush-mount racks. The larger trim brackets are typically used with older HP racks that have a 55mm bezel depth.

Chapter 1 Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack 27

Figure 12 Trim Brackets (4/40 Series)

(flush-mount trim brackets)(larger trim brackets)

Note The rack kit includes extra trim brackets. The smaller flush-mount

trim brackets are used with flush-mount racks. The larger trim brackets are typically used with older HP racks that have a 55mm bezel depth.

28 Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack Chapter 1

+ 208 hidden pages