HP Support Anywhere Installation And User Manual

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HP Support Anywhere

Installation and User Guide

Server Management Software

For the Support Expert

HP Part Number 5967-1534

Printed August 1997

Notice

The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including,

but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Materials reprinted with the permission of Symantec Corporation. Symantec makes no warranty of any kind regarding the accuracy, correctness, or sufficiency of the information in the publication, and the use of any information therein is or will be free from claims of intellectual property infringement of any kind.

The use of trademarks or other designations is for reference purposes only. The following trademarks are used in this manual:

SCSI Status SNMP agent software copyright Adaptec, Inc., 1997; all rights reserved; distributed by Hewlett-Packard Company under license. Adaptec is a trademark of Adaptec, Inc. Microsoft and MS-DOS are U.S. registered trademarks of Microsoft Corp. Windows and Windows NT are trademarks of Microsoft Corp. Novell, NetWare, and IntranetWare are registered trademarks of Novell, Inc. pcANYWHERE, pcANYWHERE32, and Symantec are trademarks of Symantec Corporation. CompuServe is a U.S. registered trademark of CompuServe, Inc.

See Appendix E, "Warranty, Software License, and Support" for further information. Hewlett-Packard Company

Network Server Division Technical Communications / MS 53U-FJ 5301 Stevens Creek Boulevard P.O. Box 58059 Santa Clara, CA 95052-8059, USA

Contents

1 Quick Start....................................................................................................1

Part 1. Setup at the Client Workstation .........................................................4

Part 2. Setup at Each HP NetServer.............................................................5

Part 3. Verify Correct Installation...................................................................6

Part 4. Enable Remote Console Options.......................................................7

2 What is HP Support Anywhere?..................................................................9

Audience Assumptions...................................................................................9

Documentation.............................................................................................10

HP Auto Alert Helps You Monitor Your Servers............................................10

HP Support Anywhere Helps You Manage Your Servers..............................11

Your Servers Alert You to Problems.........................................................12

Problems With Solutions..........................................................................12

Web Interface Features ...............................................................................14

HP Auto Alert Features................................................................................16

HP Auto Alert Alarms List ........................................................................17

Remote Console Options.............................................................................17

Software Components..................................................................................19

Required Hardware and Software.................................................................21

HP NetServer Hardware Required ...........................................................21

HP NetServer Software Required.............................................................21

HP Support Anywhere Client Hardware Required.....................................22

HP Support Anywhere Client Software Required......................................23

3 Installing HP Support Anywhere...............................................................25

Installation Overview....................................................................................25

Part 1. Setup at the Local Client Workstation..............................................29

Part 2. Setup at Each HP NetServer...........................................................34

Installing on Novell NetWare Servers ......................................................34

Installing on Windows NT Servers ...........................................................34

Part 3. Verify Correct Installation.................................................................37

Troubleshooting.......................................................................................40

Part 4. Remote Console Options.................................................................43

HP Remote Console Redirection (E 40 and E 45 only).............................44

Graphic Console Redirection (Windows NT)............................................55

iii

Contents

RCONSOLE (NetWare)...........................................................................61

4 Using HP Support Anywhere.....................................................................65

Running HP Support Anywhere....................................................................65

HP Support Anywhere Auto Alert.............................................................66

Auto Alert Response Options...................................................................67

Using HP Support Anywhere's Web Interface...............................................70

Server Description Page..........................................................................71

Server Configuration Pages.....................................................................72

Menu Buttons...........................................................................................75

Web Security Considerations.......................................................................78

User IDs and Passwords..........................................................................79

IP Address Restriction..............................................................................79

Encryption................................................................................................79

A Customizing the Support Anywhere HP NetServer .................................81

Installing SNMP Software Agents Manually on Novell NetWare Servers......81

Loading the Automatic Server Restart Software for Novell NetWare........81

ASR NLM Files and Parameters for Novell NetWare ...............................82

ASR Program Files and Parameters for Windows NT..............................83

B Terminal Emulation Keys (E 40 and E 45 only)........................................85

C Glossary of Network Terminology............................................................87

D Configuration Worksheet..........................................................................91

E Warranty, Software License, and Support ...............................................93

Software Product Limited Warranty..............................................................93

HP Software License Agreement..................................................................94

Technical Support........................................................................................96

Index...............................................................................................................99

1 Quick Start

HP Support Anywhere is a group of network management tools that allows you to efficiently monitor and maintain your HP NetServers E Series. At the client, Support Anywhere's Auto Alert feature notifies you of server dysfunction, and its web interface provides you with management tools including error logging, configuration information, and error threshold setting. In addition, Support Anywhere includes a remote console support feature that allows you or your Value Added Reseller (VAR) to remotely run server diagnostics and access server controls.

Support Anywhere

offsite Remote Console

Support Anywhere

Server

Support Anywhere

Client

Figure 1: Overview: HP Support Anywhere on a LAN

Support Anywhere installation includes four parts:

Part 1. Setup at the Client Workstation Part 2. Setup at Each HP NetServer Part 3. Verify Correct Installation Part 4. Enable Remote Console (Optional, see Chapter 3)

Chapter 1 Quick Start

You can choose the Support Anywhere features you want to use during Client Setup (Part 1). If you want to install only the Auto Alert feature, during setup, do not configure your NetServer's as web servers.

Steps for installing Support Anywhere software differ depending on whether your NetServers are running Novell NetWare/IntranetWare or Microsoft Windows NT.

Should you use Quick Start? If you are unfamiliar with terms such as

SNMP and IP address, refer to the detailed installation instructions in Chapter 3. If you want more background before using Quick Start, review the information provided in Chapter 2. If you are an experienced network administrator, these Quick Start procedures may be all you need to install Support Anywhere.

Before Proceeding: Review "Required Hardware and Software" in Chapter 2

to ensure you have the necessary components to set up Support Anywhere. If you want to use Support Anywhere's web-based management features, copy

and fill out the Configuration Worksheet in Appendix D. You will need the following information for each HP NetServer:

Server name NOS installed (either Windows NT or Novell NetWare/IntranetWare) Web server software installed? Yes/No IP address SNMP community name IPX address (if your server is running NetWare/IntranetWare or supports IPX)

Use your Configuration Worksheet (Appendix D) to keep track of the information for each NetServer you are setting up.

NOTE Be sure you have supervisor-level privileges for the Novell

NetWare servers you want to include under Support Anywhere management. Likewise, verify that you have administrator privileges for your Microsoft Windows NT servers.

IP and IPX Addresses: Use IP addresses if your network protocol is

TCP/IP, or if your NetServer includes operational web server software. Use IPX addresses if your network protocol is IPX. You can use both protocols, although as a general rule, NetWare-based networks support IPX addressing.

The following illustration is a flowchart of the installation process. Use it as a checklist as you proceed through the installation.

Chapter 1 Quick Start

HP Support Anywhere Installation Flowchart

ConfigureServer

Start

Windows NT Servers

hardware,

Install Utility Partition

(E 40Road Map)

Install NOS and

Web S erver software

(NOS Documentation)

Fill outConfiguration

Worksheet

( Appendix D)

Run SupportAnywhere

Client Setup at local

client

(Quick Start/Chapter 3)

Run SupportAnywhere

Server Setup on

server(s)

(Quick Start/Chapter 3)

NetWare Servers

Run S erver Setup at

each server

(Quick Start/Chapter 3)

Set clientSNMP trap

destination at each

server

(Quick Start/Chapter 3)

Finish

ServerSetupisdonefor

you over the network

during Client Setup

Client SNMP trap

destination is set for you

during Client Setup

Reboot eachserver

Verify server up/down

alarms are received at

the client

(Quick Start/Chapter 3)

Setup offsite Remote

Console

(Optional, see

Chapter 3)

Chapter 1 Quick Start

Part 1. Setup at the Client Workstation

Step 1 Start Setup

Insert the HP NetServer Navigator CD-ROM in your Support Anywhere Client's CD-ROM drive. From the Windows Program Manager, run setup.exe located in the HPSA\US\CONSOLE\DISK1 subdirectory. A welcome screen directs you to close all currently active Windows applications.

Step 2 Choose Installation Option

For a first time installation, choose the default option, Initial Install. For servers running Novell NetWare/IntranetWare, Support Anywhere setup installs both client and server(s) software.

Step 3 Select Directory for Support Anywhere

Support Anywhere presents you with the default: C:\PROGRAMf\HPSA. Setup copies its program files to the selected directory.

Step 4 Select a Web Browser

Setup checks your Windows configuration and, if possible, identifies your current web browser. You can use the identified browser, or select a new one.

Step 5 Server List Configuration

Identify and configure your web and non-web servers. Click Create or Update List. For web-based management, you need to identify the IP address, the SNMP community and, if appropriate, the IPX address for each selected server.

◊ In an environment that includes Windows NT servers, Windows NT

web servers can support your non-web servers, including both Novell NetWare/IntranetWare and Windows NT. Continue to Step 6.

◊ In an exclusive Novell NetWare/IntranetWare environment, all HP

NetServers must include web server software for web-based management. If this describes your network, client installation is finished. Please read "Before Proceeding to Part 2," for HP NetServer installation.

Chapter 1 Quick Start

Step 6 Configure Web Servers

You can manage non-web servers over the web using Windows NT NetServers. Select a web server, and then identify all the non-web servers it will support. If you have listed NetWare servers, setup will include them as well.

Step 7 Print Out Windows NT Server List

At the end of Client setup, a text file (based on information you entered during setup) lists your managed Windows NT servers and your client address information including host name, IP address, and IPX address. Be sure to print this file. You'll need the information to install the SNMP agent software on your HP NetServers running Windows NT.

Before Proceeding to Part 2: When HP Support Anywhere Client setup is

finished, the Support Anywhere icon appears in the display, or, in Windows 95, on the program bar. Leave the client operational; installation is not complete.

As soon as Support Anywhere's Auto Alert feature is launched, the program starts regular periodic polling of all NetServers on the servers list. At this point, each listed server posts a Server Down Auto Alert notice because installation has not yet been completed at your NetServers.

You still need to install the Server software at each Windows NT server you want to monitor with Support Anywhere. In addition, all listed NetServers must be restarted.

Part 2. Setup at Each HP NetServer

HP NetServer running Novell NetWare/IntranetWare: Restart each

HP NetServer running NetWare/IntranetWare to activate the SNMP agents that were installed during client setup. (Logging off and on does not constitute a server restart.) Proceed to Part 3: Verify Correct Installation.

NOTE If you installed your Network Operating System utilizing the

Configuration Assistant "Express mode" or Custom "Automated mode" from the HP NetServer Navigator CD (version F.01.05 and later) , you may skip at least Step 1 of the Windows NT instructions listed below. If you've also set the SNMP trap destination of your client during the NOS install, you may skip steps 1 to 3 of the Windows NT instructions listed below.

Chapter 1 Quick Start

HP NetServer running Microsoft Windows NT: Follow these steps to

complete installation for each NetServer running Windows NT.

Step 1 Run HP Support Anywhere Server Setup

Insert the HP NetServer Navigator CD-ROM in your NetServer's CDROM drive, and run setup.exe, located in the HPSA\US\SERVER\DISK1\WINNT subdirectory. Choose "Install SNMP Agents and WEB Interface Software".

Step 2 Check SNMP Setup

Check SNMP setup to insure the correct listing of your client's community name and address information. In the Windows Program Manager, double-click Control Panel, then Network. Configure your SNMP Service using the community name and address (as listed in the printout you generated in Step 7 of Part 1). Enter IP and/or IPX addresses, and the hostname if your network uses the DHCP protocol.

Step 3 Restart the HP NetServer

To complete the installation, you must restart each HP NetServer that you included in your Support Anywhere setup.

Part 3. Verify Correct Installation

Go to the client workstation to verify correct installation.

You will find that each restarted NetServer has sent a Server Restart message to your designated client to let you know that installation was successful.

Depending on the number of NetServers installed, Auto Alert Server Restart messages should already be queued up on the client display. However, they will not be visible until you clear the Server Down messages that were automatically posted before installation was completed.

1. Clear the Server Down notifications.

2. At each NetServer's Server Restart message, click Go There to test the web connection.

3. Close the web browser displaying the NetServer's web page to return to your local client's Auto Alert message.

4. Click OK to clear the Auto Alert message. This reveals any previous Auto Alert notifications.

Chapter 1 Quick Start

Continue this procedure to verify that all NetServers generated a Server Restart and that all web connections are operational.

Part 4. Enable Remote Console Options

For detailed information about enabling Support Anywhere's optional Remote Console features, see Chapter 3.

2 What is HP Support A ny where?

One of the challenges faced by today's network manager is to maintain control over increasingly decentralized computing environments. As networks become more complex, the servers need to be carefully managed and their performance tracked. This is where Support Anywhere fits in. Support Anywhere provides a set of management tools you can use to maintain and control networked HP NetServers E Series running Microsoft Windows NT or Novell NetWare/IntranetWare.

Support Anywhere assists in maintaining your network by providing you with timely information about your network servers. Basically, you need to know when a server is experiencing problems, or if it is likely to have problems in the near future. Support Anywhere management tools include:

• Auto Alert provides prompt notification of server operations

• Web Interface takes you directly to your NetServer's web page for

detailed information about NetServer operations

• Remote Console Redirection allows a Value Added Reseller (VAR),

system administrator, or support technician to take control of the server in order to maintain, configure, or otherwise manage server operations.

A udience A ssumptions

This guide is designed for the VAR, and for the user who is familiar with installing and configuring computer and network software. You need to be familiar with:

• client operating systems such as Microsoft Windows

• Novell NetWare/IntranetWare and/or Microsoft Windows NT network

operating systems, and Internet/intranet web server software

• logging on to a server as a supervisor or administrator

• the basic administrative tasks required to maintain network operations

• Internet browsers, such as NetScape Navigator (v2.0 and v3.0) and

Microsoft Internet Explorer (v3.0)

Chapter 2 Introducing HP Support Anywhere

• installing and configuring network software, including web-based

products

If you are unfamiliar with software installation, or have not previously administered computer networks, contact your computer dealer or HewlettPackard for technical support.

Documentation

HP Support Anywhere includes the following documentation:

• This guide, which describes how to install and use HP Support Anywhere

to manage your HP NetServer E Series servers.

• HP Support Anywhere application online help

• pcANYWHERE online documentation. The complete pcANYWHERE

User Guide is in Adobe Acrobat PDF format on the HP NetServer Navigator CD in the \HPSA\language\PCA32 subdirecory (where language represents a two letter abbreviation for your local language).

• The HP Support Anywhere README file. For the client and your Novell

NetWare servers, a version of this file is available from the "HP Support Anywhere" program group on your Windows client. For Windows NT servers, a version of this file is available in the "HP Support Anywhere" program group. Use these README files to obtain the latest information about HP Support Anywhere.

HP Auto Alert Helps You Monitor Your Servers

HP Auto Alert simplifies network administration by forwarding messages from your NetServers about changes in operating condition to a client workstation of your choice.

Using Support Anywhere, your HP NetServer E Series systems can send alarm messages over the LAN when a problem occurs. Auto Alert uses the industry standard Simple Network Management Protocol (SNMP) as its message delivery system. SNMP is available in both the Microsoft Windows NT and Novell NetWare/IntranetWare network operating systems.

Chapter 2 Introducing HP Support Anywhere

HP Support A nywhere Helps You Manage Your Servers

Support Anywhere's web interface allows you to browse critical information about your servers from the office intranet. Network administration is simplified because you can remotely view a summary of alarms generated by a given server, set alarm parameters, check disk drive capacity, and review SCSI bus and network interface configuration, and server configurations.

The figure below provides an example of an office using Support Anywhere's network management tools.

HP Support Anywhere Web Servers

Windows NT or Novell NetWare servers on the LAN set up as web servers. These s ervers can send alarms to the clientabout their operating condition. They also provide a home page wherea clientmay browse additional information aboutthe server.

HP NetServer

Support Anywhere

Web Server

HP NetServer

Support Anywhere

Non-Web Server

Support Anywhere

Client

HP NetServer

Support Anywhere

Non-Web Server

HP Support Anywhere Client

APCworkstationonaLAN designated to receive alarms describingthe operatingcondition of networkedHP NetServer E Seriesservers.

HP Support Anywhere Non-Web Servers

Non-web servers, such a s file or application servers, on a LAN that can send alarms to the client about their operatingcondition. These serversmay also have links on a Windows NT web server to allow a client to browse information about these servers.

Figure 2: HP Support Anywhere on a Local Area Network

Your Servers Alert You to Problems

Support Anywhere's Auto Alert feature provides you with instant alarm notification from your NetServers via SNMP agents installed on your NetServers.

• SNMP alarm agent software is loaded onto each of your servers. The

software works behind the scenes to monitor critical server operations,

Chapter 2 Introducing HP Support Anywhere

such as SCSI device status, disk capacity, and network card status. When an agent on the server discovers an unusual condition or a potential problem that may affect server function, the server software sends an SNMP alarm message over the LAN to a client PC that you designate.

• Support Anywhere's Auto Alert client software allows any designated

client PC running Windows to receive server messages over the LAN.

The following illustration shows how this works.

Support Anywhere

Client The designated

Support Anywhere Server

Server software detects that one of the hard disks is almost full. A message is sent over the LAN via SNMP to a designated client workstation.

Client

SNMP Alarm

client workstation receives the alarm and displays an Auto Alert message on the screen. The message contains a description of the problem and advice on what to do.

Printer

NetWare

NetServer

Figure 3: How You Receive Alarm Notification

Windows NT

NetServer

Problems W ith S olution s

By assigning a client workstation to network management, you can use Auto Alert to oversee all HP NetServer E Series servers connected on the local network.

A typical Auto Alert notification is shown in the figure below. In this case, the HP NetServer is notifying the Auto Alert Client via the network that a hard drive is nearing total storage capacity.

Chapter 2 Introducing HP Support Anywhere

Figure 4: Example HP Auto Alert Alarm

Auto Alert's traffic light displays the severity of the alarm at a glance. A red light indicates a problem requiring immediate attention. A yellow light signals a warning and a green light indicates a return to normal server operations. The blue "i" symbol is an informational message only; no action is necessary. In this example, Auto Alert warns that a change (in this case a notice regarding disk storage on the server's drive C has occurred at HP NetServer "NRD-C006". The date and time of the alarm are also noted. To interpret the alarm, click Advice.

If you want to find out more about the server that sent the message (and you fully installed Support Anywhere), click Go There to launch your client's web browser program to automatically access the server's home page.

Web Interface Features

Support Anywhere's web interface takes you right to a problematic server. You can browse through your server's web pages to get detailed information about the server's current operation, configuration, and operational history. In fact, you can view critical functions and statistics for each server you've setup for web support whenever you want using the interface provided by your own browser (either Netscape or Microsoft Internet Explorer).

Chapter 2 Introducing HP Support Anywhere

Support Anywhere is flexible in its management of multiple network operating systems (NOS). However, to use the web interface features, the following NOSspecific rules apply:

• For Novell NetWare/IntranetWare, each server that you want to manage

via a Support Anywhere web page must either be a web server, or must be managed via a Windows NT web server.

• For Microsoft Windows NT, only one server needs to be set up as a web

server. Non-web servers can have links on the web server's Support Anywhere web page. Note that you may establish a secondary Windows NT web server as a backup in case the primary web server goes down.

The following figure shows Support Anywhere installed in a typical office intranet environment.

Support Anywhere

Client

Using a web browser, thedesignated client workstation may go to the HP Support Anywhere web page on the web server to view detailed information about any server on the LAN.

Client

Support Anywhere

Server

Each Novell NetWare web server can have an HP Support Anywhere web page.

NetWare

Web Server

Windows NT

Web Server

Windows NT

or NetWare

Non-Web Server

Server

A single Windows NT web server can have an HP Support Anywhere web page with links to any other servers.

Figure 5: HP Support Anywhere in an Office Intranet

Using a web browser on the client, you can get critical information about your servers and their operational status. The following figure illustrates the server management features of Support Anywhere's web interface.

Chapter 2 Introducing HP Support Anywhere

Figure 6: HP Support Anywhere Server Description Page

HP Auto Alert Features

Support Anywhere's alarm notification feature, Auto Alert, provides:

• Alarm notification in an easy-to-use, intuitive 'stoplight' interface

• Problem identification, coupled with appropriate remedies

• Server operational status: up/down

• Centralized monitoring of multiple HP NetServers running either Novell

NetWare/IntranetWare or Windows NT network operating systems

• Notification of NetServer disk space capacity, network interface card

(NIC) status, SCSI adapter and device problems, and potential HP NetServer SCSI hard disk problems

• Multiple Client support. (Data from monitored HP NetServers can be

directed to more than one workstation.)

• Automatic Server Restart (ASR) notification

Chapter 2 Introducing HP Support Anywhere

HP Auto Alert Alarms List

The table below lists the types of monitoring and alarm notifications that may be sent to your HP Auto Alert Client.

Table 1: HP Support Anywhere Monitor and Alarm Capabilities

Status and Alarm Capabilities

Server SCSI status* Warns you of SCSI adapter and device problems HP Disk System* Warns you of predicted SCSI disk drive failures Storage Capacity Planning Helps track a server's volume usage Server Network Cards Monitors PC LAN adapter card performance

* This alarm is not supported for disks connected to the HP Disk Array Controller accessory product.

Description

statistics and notifies you if any threshold values are exceeded

Remote Console Options

The HP NetServers E Series incorporate remote access capabilities. Using pcANYWHERE32 (included on the HP NetServer Navigator CD-ROM) or terminal emulation software of your own choosing, you can access your NetServer from a remote site. Remote access is particularly useful for network administrators, VARs, support technicians, and other maintenance personnel who can evaluate, maintain and, if necessary, reconfigure a NetServer remotely.

The HP NetServer E 40 and E 45 offers a range of remote control capabilities. With a modem connection at one of the NetServer's serial ports, personnel at a distant workstation or terminal can control server functions (including the boot process), run diagnostic utilities, and perform NOS-level configuration procedures.

Support Anywhere includes three distinct methods you can use to control an HP NetServer remotely. These are:

• HP's Console Redirection (E 40 and E 45 only)

• Graphics Console Redirection (Windows NT)

• RCONSOLE (Novell NetWare)

In addition to HP's hardware-level Console Redirection (E 40 and E 45 only), two NOS-specific methods of redirecting NetServer operations are supported and documented for use with a NetServer E Series system:

Chapter 2 Introducing HP Support Anywhere

HP Console Redirection (E40 only )

HP Console Redirection is built into the E 40 and E 45 NetServer BIOS and is NOS independent. Use HP's BIOS level remote access to diagnose and remedy problems associated with a NetServer's hardware operations or configuration.

Using Remote Console, you can remotely access a customer's NetServer to:

• Update the system BIOS. This feature is particularly useful since it allows

you to update a NetServer's BIOS remotely.

• Run HPVGSet Utility to configure and test HP 10Base-T adapters

(J2973A or J2970A).

• Run the SCSI Configuration Utility. This utility allows you to configure

the server's SCSI host adapter settings, format a disk, or verify disk media.

• Run the Diagnostic Assistant. This utility provides you with ways to test a

NetServer's hardware components, including main circuit board function.

• Remotely boot the server and view startup messages.

• Set or reset system date, time, and keyboard language.

• Take complete remote control of a customer's HP NetServer running

Windows NT. Using pcANYWHERE32 graphic console redirection, you can perform all management operations on the HP NetServer from your remote console.

Graphics Console Redirection (Windows NT)

You can use pcANYWHERE32's capabilities (when installed at both NetServer and remote console) to gain virtually full graphic control over an HP NetServer E 40 or E 45 from a remote location.

Using this feature, the console display exactly mimics the display at the NetServer. In this way, you can take full control of your HP NetServer from the remote console. pcANYWHERE32 graphics console redirection requires your HP NetServer to be running Windows NT.

pcANYWHERE32 allows you to redirect what's graphically displayed on an HP NetServer running Windows NT 3.51 or 4.0 to a remote Windows NT 3.51 or Windows 95 PC console. Features include the ability to:

• launch the NetServer's registry editor

Chapter 2 Introducing HP Support Anywhere

• run NOS-level diagnostics on the NetServer

• access the NetServer's control panel to review and modify a connected

NetServer's NOS level configuration settings, including network settings, administrative tools, and driver installation.

RCONSOLE (NetWare)

You can use Novell NetWare's RCONSOLE program to take control of a customer's HP NetServer running Novell NetWare/IntranetWare. RCONSOLE works at the NOS-level to provide full character-based remote access to a NetServer running IntranetWare 4.11. Features include the ability to:

• load and unload modules (NLMs)

• run NOS-level diagnostics on the NetServer

• monitor and evaluate NetServer performance

• perform NOS-level configuration including modification of network

settings

For supplemental information on setup and use of the Remote Console feature at the NetServer, see "Server Management Using HP Support Anywhere" in the HP

NetServer E Series User Guide.

Software Components

The Support Anywhere software stored on the HP NetServer Navigator CD-ROM consists of two components: Support Anywhere server software and Support Anywhere client software.

HP Support A ny where Server Software

Support Anywhere software must be installed on each HP NetServer and includes:

• HP SNMP Alarm Agent Software HP's Simple Network Management

Protocol (SNMP) based software works behind the scenes to identify changes in the HP NetServer status. When a monitored operation on the server exceeds a pre-defined threshold, a notice is relayed over the network using SNMP software (installed at both the HP NetServer and Support Anywhere Client).

Chapter 2 Introducing HP Support Anywhere

• HP Web Interface Software During setup, web interface software is

installed on your Novell NetWare or Windows NT web server. It is preconfigured to provide you with details about each of your selected HP NetServer E Series servers, including configuration and alarm details.

• HP Automatic Server Restart Automatic Server Restart (ASR) eases the

burden of dealing with a system crash or "hang" by automatically restarting the system if a failure occurs. ASR uses a combination of software and hardware to do this. (The hardware components are built in to the HP NetServer.)

When ASR service is enabled, the ASR software periodically notifies the ASR hardware that the system is running correctly. When the system crashes or hangs, the ASR hardware stops receiving the OK notices and automatically initiates a system restart.

NOTE In order for the ASR service to function correctly, the system

must be configured to restart successfully without user intervention.

Be advised, not all system hangs will cause a system restart. For example, if the network operating system is still functional, but all forms of user input have been disabled due to error (giving the appearance of a system hang), ASR will not initiate a system restart.

HP Support A ny where Client Software

Support Anywhere client software is installed on a designated workstation (referred to in this guide as the Support Anywhere Client). The software is designed to receive alarms and display notifications from HP NetServer E Series servers regarding the servers' operational status. Also, in conjunction with your web browser, Support Anywhere allows you to connect to a problematic server to investigate an alarm or change its configuration.

Required Hardware and Software

The following hardware and software components are necessary for the proper installation and operation of Support Anywhere on both your HP NetServer and Support Anywhere Client.

HP NetServer Hardware Required

Minimum server hardware requirements include:

Chapter 2 Introducing HP Support Anywhere

• An HP NetServer E Series connected to the network

• For an HP NetServer running Novell NetWare (v3.12 or later), you need

at least 500K of unused disk space on the NetWare SYS volume. For an HP NetServer running Microsoft Windows NT, you need at least 500K of available disk space on the drive where the operating system is located.

• HP Predictive SCSI disk drive failure monitoring supports all HP hard

drives that are factory installed in HP NetServer E Series systems

HP NetServ er S oftware Requ ired

Minimum server software requirements include:

• HP NetServer Navigator CD-ROM (included with your server)

• Network operating system server software (installed and running

correctly), either

◊ Novell NetWare v3.12, v4.1, or IntranetWare v4.11(including SMP,

excluding SFT III)

◊ Microsoft Windows NT server software v3.51 or v4.0

NOTE If your NetServer is running Novell Netware v3.12, you can

access the server's home page only via a NetServer running Windows NT (v3.51 or v4.0) and Microsoft's (IIS) server software.

• For web-based management support, your server may use the following

web server software:

◊ For Novell NetWare servers:

Novell 2.5 (or 2.51) web server software For use with Novell Netware 4.1 and IntranetWare 4.11

◊ For Windows NT servers:

Microsoft Internet Information Server (IIS) Version 2.0 for Windows NT 4.0 Version 1.0 for Windows NT 3.51

Chapter 2 Introducing HP Support Anywhere

NOTE For web-based management of non-web servers (either Novell

NetWare or Windows NT), the only requirement is that there must be a Microsoft Windows NT web server to support them. Web support in a NetWare/IntranetWare-only environment is limited to NetWare/IntranetWare web servers only.

HP Su pport A ny wh ere C lient H ardwa re Requ ir ed

Minimum hardware requirements for the Support Anywhere Client include:

• A 486 computer, connected to the network

• A VGA color monitor

• 500K of hard disk space

• A CD-ROM drive in order to gain access to the Support Anywhere and

HP Information Assistant software (located on the HP NetServer Navigator CD-ROM)

The CD-ROM drive you use for installation must be located either in your Support Anywhere client workstation, or it must be accessible via the network.

NOTE You can make floppy masters of the Support Anywhere

software using the "Create Disks" option on the "HP Management Solutions" menu located on the HP NetServer

Navigator CD-ROM.

HP Suppor t A ny wher e Clie nt Softwar e Requ ired

Minimum software requirements for proper operation of Support Anywhere are as follows.

• Microsoft Windows software:

◊ Windows 3.1 clients running in enhanced mode. If you plan on

managing NetWare servers, your Microsoft Windows 3.1 client must be configured for a NetWare network. Run the DOS version of Windows Setup to verify or change your Windows network configuration.

Chapter 2 Introducing HP Support Anywhere

◊ Windows for Workgroups 3.1, or 3.11, running in enhanced mode. If

you plan on managing Novell NetWare servers, your Windows for Workgroups Support Anywhere Client must be configured for NetWare network access. Run Network Setup from the Network group in the Windows Program Manager to verify or change your Windows network configuration.

◊ Windows NT Workstation 3.51 (For Support Anywhere's NetWare

features to work properly with the Windows NT NetWare Client Services, you must replace Microsoft's NETWARE.DRV file with the copy included in the NET33X.EXE update supplied by Novell Corporation through CompuServe, or the World Wide Web.)

◊ Windows 95

• Network operating system client software (one or both of the following):

◊ Novell NetWare NETX shell v3.26 or VLM client v1.1 with either

IPX.COM v3.10 or IPXODI.COM v2.10 protocol drivers for IPX support

◊ TCP/IP stack that includes a Windows Sockets stack. For clients

running Windows for Workgroups, Microsoft's TCP/IP-32 software includes a Windows Sockets stack.

Web Browser Software Supported

For web-based management support you need to have a web browser installed on the workstation you designate as your client. The Support Anywhere web interface can function using either one of the following web browsers:

• Netscape Navigator, v2.0 and v3.0

• Microsoft Internet Explorer, v3.0 (Windows 95 only)

NOTE For information about Support Anywhere that was not

available when this guide was published, see the Support Anywhere README.WRI file. To view this file, click the README icon in the Support Anywhere Program Manager Group.

3 Installing HP Support Anywhere

This chapter details the installation of Support Anywhere software for both the client workstation and for each NetServer you want to include in your setup. Before beginning installation, be sure you have complied with the requirements in the "Required Hardware and Software" section of Chapter 2.

Support Anywhere Client installation is performed in the context of the HP NetServer's network operating system—either Novell NetWare or Microsoft Windows NT.

Installation Overview

You can choose the Support Anywhere features you want to install during Client Setup (Part 1). For instance, you may elect to install only the Auto Alert features of Support Anywhere and forego Support Anywhere's web interfacing capabilities. To disable web interface components during installation, simply designate all your servers as non-web, that is, "NOT a WEB Server" during NetServer configuration. Likewise, you can select the remote console features you wish to use in Part 4 of the installation.

To begin installation of Support Anywhere, run the Support Anywhere software stored on the HP NetServer Navigator CD-ROM that came with your system.

NOTE In order to use the HP NetServer E 40 or E 45's BIOS-level

console redirection, you must have an installed HP Utility Partition.

The instructions listed here are based on a CD-ROM installation. If you prefer to install Support Anywhere from diskettes, you can make diskette masters of the Support Anywhere software through the "HP Management Solutions" menu of the HP NetServer Navigator CD-ROM. If you make diskette masters, be sure to note any changes in drive designation or directory structure as you install the software.

Support Anywhere installation includes four parts:

Part 1. Setup at the Client Workstation Part 2. Setup at Each HP NetServer

Chapter 3 Installing the HP Support Anywhere Software

Part 3. Verify Correct Installation Part 4. Remote Console Options

Before You Be gin

Keep in mind that the steps for installing Support Anywhere software differ depending on whether your servers are running Novell NetWare/IntranetWare or Microsoft Windows NT.

If you want to use Support Anywhere's web-based management features, copy and fill out the Configuration Worksheet in Appendix D. Regardless of NOS, you need to gather the following information for each HP NetServer you want to incorporate into web-based Support Anywhere management:

Web server software installed? Yes/No NOS installed (either Windows NT or Novell NetWare/IntranetWare) IP address SNMP community name IPX address (if your server supports IPX)

Use your Configuration Worksheet to keep track of the information for each NetServer you are setting up.

NOTE A unique IP address must be assigned to each HP NetServer to

be incorporated into web management, including NetWare HP NetServers. Additionally, all NetWare servers require an IPX address for configuration.

Use IP addresses if your network protocol is TCP/IP, or if your NetServer includes operational web server software. Use IPX addresses if your network protocol is IPX. Generally, NetWare/IntranetWare-based networks support IPX addressing. You can utilize both IP and IPX addresses as necessary.

Finally, be sure you have supervisor-level privileges for the Novell NetWare servers you want to include under Support Anywhere management. Likewise, verify that you have administrator privileges for your Windows NT NetServers. You'll need proper authorization to complete some of the later installation steps.

To find the IPX address of a Novell NetServer, use Novell's "config" program, which can supply both IP and IPX addresses. To determine the IP and/or IPX addresses for the Novell NetServers you want to manage using Support Anywhere. From your NetWare/IntranetWare console workstation, at the NetWare prompt, execute the utility:

Chapter 3 Installing the HP Support Anywhere Software

config

The IPX address takes the following form:

internal network number-000000000001

An IPX is always composed of two elements, the 8-character internal network number and, separated by a dash, a 12-character, device number node address. Thus:

XXXXXXXX-YYYYYYYYYYYY

where X =internal network number, and Y=000000000001.

Assemble the IPX address using the information provided by the NetWare config command.

NOTE Be sure to list the network address (internal network number)

first, and separate it with a dash from the node address.

To find the IP address of a Windows NT server, use the "ipconfig" program. At the Windows NT NetServer:

1. At the DOS prompt, execute the program:

ipconfig.exe

2. Be sure to write down the IP address number. For example:

14.60.81.230

To find the IPX address of a Windows NT NetServer, use the "ipxroute config" program.

At the Windows NT NetServer:

1. At the DOS prompt, execute the following program (include the config parameter):

ipxroute config

2. The ipxroute config program may or may not specify the complete IPX number.

◊ If the IPX internal network number is specified, the IPX address takes

the following form:

internal network number-000000000001

Chapter 3 Installing the HP Support Anywhere Software

Be sure not to couple the device number and the network number. In this example, the correct IPX address is:

abcd1234-000000000001.

◊ If the IPX internal network number is not specified, the IPX address

takes the following form:

network number-device number

In this example, the correct IPX address is:

00006080-0800096f7eec

Chapter 3 Installing the HP Support Anywhere Software

Part 1. Setup at the Local Client Workstation

Close all open applications currently running on the workstation you have designated as your Support Anywhere Client.

Your client workstation must be network connected and running the TCP/IP or IPX, or both.

If you have HP NetServers running Novell NetWare/IntranetWare, remember that Support Anywhere software is installed on both the client and server(s) while you're at the client workstation. During client installation, SNMP agents are installed automatically via the network to each of your HP NetServers running Novell NetWare/IntranetWare.

Before proceeding with the installation involving Novell NetWare servers, verify that each listed NetWare server has an ASPI manager loaded.

To setup the client workstation:

1. Insert the HP NetServer Navigator CD-ROM in your Support Anywhere Client's CD-ROM drive, or a network-accessible CD-ROM drive.

NOTE If your client workstation doesn't have access to a CD-ROM

drive, you can make floppy masters from the diskette library on the HP NetServer Navigator CD-ROM.

2. Choose Run from the Windows Program Manager File menu, and enter:

:HPSA\US\CONSOLE\DISK1\SETUP.EXE

where

is the CD-ROM drive containing the HP NetServer Navigator

CD-ROM.

3. Select an install option. For an initial installation, choose the default, Initial Install.

An Initial Install includes Support Anywhere's Auto Alert and web management software, including all necessary SNMP agents needed to manage the alert notifications.

Choose Configure Servers if you have changed your network and want to add or remove servers from your list of managed servers.

4. From the Server Information screen, click Create or Update List.

Chapter 3 Installing the HP Support Anywhere Software

Figure 7: Configuring the Server Information Screen

Setup automatically builds a list of all your NetWare servers, but does not identify your Windows NT servers (if any). However, setup provides you with an opportunity to include the names of the Windows NT NetServers you want to manage.

5. Configure NetServers identified on Server List. Click a listed server to select it. You need to identify for each server:

◊ Network Operating System

You need to tell Support Anywhere whether the selected server is a NetWare server, or a Windows NT server. Click the appropriate choice to select it.

◊ Internet Status

Is web server software installed on the NetServer? Click the appropriate button to tell Support Anywhere whether the selected server is a "WEB Server" or "NOT a WEB Server".

NOTE If you want to utilize only the Auto Alert features of Support

Anywhere, click "NOT a WEB Server" for all servers.

Chapter 3 Installing the HP Support Anywhere Software

◊ Network and SNMP Info

∗ IP and IPX Addresses (as appropriate)

A Windows NT server can be assigned either an IP address (such as 15.60.89.90), or an IPX address.

A NetWare server is usually assigned an IPX address (A1234567.123456789123), but may also have an IP address. Type in the IP and/or IPX address(es) for each selected server.

NOTE Web servers cannot function without an IP address. You must

designate the IP address for NetWare web servers.

∗ SNMP Community

You need to tell Support Anywhere the NetServer's SNMP Community name. This is "public" by default, but if your server is identified using a different community name, type that name in the SNMP Community field.

After filling out the Selected Server Info fields for each NetServer, click Save Server Info. Setup saves the configuration information about the selected server. Go on to configure the next server on your Server List. Be sure to save configuration information for each server as you continue through the Server List.

In an exclusive Novell NetWare environment, all HP NetServers must include web server software for web interface management. If this describes your network, client setup is complete. Proceed to Part 2:

Setup at Each NetServer.

6. Configure your web servers.

In an environment that includes Windows NT servers, remember that

Windows NT web servers can support non-web servers, both NetWare and Windows NT.

A. Start by selecting a web server from the servers you specified as

Windows NT web servers earlier in the setup process.

B. Click to select a web server in this list box.

C. Select all non-web servers that the selected web server will support.

Remember, to utilize Support Anywhere's web management feature for your non-web servers, you must add them to the support list of a Windows NT web server. To select a non-web server in this list, click to highlight it. You may select more than one.

Chapter 3 Installing the HP Support Anywhere Software

Repeat these configuration steps if you wish to split support of your nonweb servers with more than one web server.

7. Print out the Windows NT server list. At the end of Client Setup (Part 1), a text file lists your managed NT servers and your client's hostname and IP address. Be sure to print this file. You'll need the information to install the SNMP software agents on your HP NetServers running Windows NT. The figure below shows a typical printout.

After Setup has finished installing your Support Anywhere client software, Support Anywhere's Auto Alert service is automatically activated. In Windows 95 you will see the Auto Alert icon in the Windows 95 task bar. In Windows NT

3.51 or Windows for Workgroups, the HP Support Anywhere program group

appears containing the Support Anywhere program icon, the Auto Alert program icon, a help icon, and a README file.

Notice that the icon representing the web browser you identified during client setup is incorporated in the HP Support Anywhere group. In this example, Support Anywhere is set up to use NetScape for Internet or intranet access. (If you chose not to configure your servers for web management, no Support Anywhere web icon will be included in the Support Anywhere group.)

Double-clicking the Support Anywhere icon launches your chosen web browser and provides you with a list of NetServers configured for use by Support Anywhere.

Chapter 3 Installing the HP Support Anywhere Software

Figure 8: HP Support Anywhere Group in Program Manager for Windows

NT 3.51 or Windows for Workgroups

NOTE After you have installed Support Anywhere, Auto Alert is

automatically loaded every time you boot the Support Anywhere Client. If you don't want Support Anywhere's Auto Alert feature to load automatically, remove the program from the Startup Group.

Part 2. Setup at Each HP NetServer

Installing on Nov ell NetWare Ser ver s

The server software including all applicable web components is installed automatically during Support Anywhere client setup. If you opted not to install the Support Anywhere software on your NetWare servers, you may do so now by re-running Client Setup (Part 1). See "Setup at the Client Workstation" for detailed information.

After you've finished installing Support Anywhere client software, be sure to leave your Support Anywhere Client running so you can test your server connection(s).

To complete setup, at each NetServer you identified in client installation, you need to restart the NetServer to complete the installation.

Unless you also have Windows NT NetServers to set up, proceed to Part 3: Verify Correct Installation. Except for verification of operation, your installation is complete.

Chapter 3 Installing the HP Support Anywhere Software

Installing on W indows NT Servers

Setup has already installed Support Anywhere client software, but you still need to install the Support Anywhere server software to complete setup. Remember that you must have administrator privileges for the servers you plan to manage using Support Anywhere.

Be sure that you've set up SNMP services to include a community name ("public" by default) and that you have the correct address of your Support Anywhere Client (IP and/or IPX). TCP/IP and SNMP services are included with the standard Windows NT product and must be running on all Microsoft Windows NT servers you want to monitor using Support Anywhere.

If IPX is the network protocol, you may use the client's IPX address to configure your Microsoft Windows NT servers to send notifications (in the form of SNMP traps) to your client. Note that the IPX address must use the format:

xxxxxxxx.yyyyyyyyyyyy

which includes the 8-digit network address (the IPX address prefix) and the 12digit node (also called MAC) address of your client's network interface card (the IPX address suffix).

If the client TCP/IP software is configured to use DHCP (Dynamic Host Configuration Protocol) on a network with DHCP servers, use the client's hostname to configure your Windows NT servers. This way they will send SNMP traps instead of an IP address. A hostname constitutes a permanent assignment.

NOTE On a network configured with DHCP servers, unless you

assign a fixed IP address for your client, the DHCP server automatically assigns you a temporary IP address that can change over time. If it does, your client will no longer receive alarms from your Windows NT servers.

With your Support Anywhere Client and Auto Alert running, proceed to the next section for instructions on Windows NT server setup.

Chapter 3 Installing the HP Support Anywhere Software

NOTE If you installed your Network Operating System utilizing the

Configuration Assistant "Express mode" or Custom "Automated mode" from the HP NetServer Navigator CD (version F.01.05 and later) , you may skip at least steps 2 to 6 of the Windows NT instructions listed below. If you've also set the SNMP trap destination of your client during the NOS install, you may also skip step 1 of the Windows NT instructions listed below.

If you need to set an IPX address or hostname as the SNMP trap destination address of your client, you must do steps 1 and

Windows NT Server Setup

To install the Support Anywhere server software on an HP NetServer running Windows NT:

1. Check SNMP setup to insure proper community name and correct address. The correct address includes:

◊ IP address of the client ◊ Hostname, if the client is using DHCP ◊ IPX, if Novell NetWare/IntranetWare is the network protocol

In the Windows Program Manager, double-click Control Panel, then Network. Configure your SNMP Service using the community name and trap address of your Support Anywhere client workstation (as listed in the printout you made at the end of the Client setup—see Step 7 in Part 1 above).

2. Insert the HP NetServer Navigator CD-ROM in your server's CD-ROM drive, or log on to a network-accessible CD-ROM drive.

3. After logging into the server, run File Manager, and then run the Support Anywhere Setup program located in the following sub-directory on the HP NetServer Navigator CD-ROM:

:\HPSA\US\SERVER\DISK1\WINNT\SETUP.EXE

where

is the CD-ROM drive containing the HP NetServer Navigator

CD-ROM.

Chapter 3 Installing the HP Support Anywhere Software

NOTE You cannot install the Support Anywhere software while the

SNMP service is running. If the SNMP service is running on your HP NetServer, Support Anywhere setup will detect it and stop it for you.

4. Choose "Install SNMP agent and Web Interface software."

5. Based on the printout you generated at the end of Client Setup (Part 1), identify your NetServers as either web or non-web.

6. When server setup is complete, restart the server. Once the server has restarted, the SNMP service should start up automatically. If it does not, initiate the service manually, then change the startup configuration (in Control Panel/Services) for automatic startup.

Repeat steps 1 through 6 for each Windows NT server listed in the printout you created at the end of Client Setup (Part 1).

Part 3. Verify Correct Installation

To verify correct installation, return to the client workstation. When Client Setup (Part 1) is complete, the Client automatically starts polling

the NetServers included on the Managed Servers List. However, because Server setup (Part 2) was not completed at that time, each NetServer on the list generates a Server Down message, indicating that either your server is down, or that the SNMP service at the server is not running.

The first Auto Alert notifications you receive are always Server Down messages (see the following figure).

Chapter 3 Installing the HP Support Anywhere Software

Figure 9: An Auto Alert Server Down Message

NOTE Auto Alert messages are stacked and displayed in the order

they are received (early messages supersede those received more recently).

If NetServer installation is successful, as soon as you restart the NetServer, an Auto Alert restart message is sent to your Support Anywhere Client. However, remember that the Server Restart messages are stacked underneath the Server Down messages.

Check the restart (Cold Start) messages against the servers you listed on the Configuration Worksheet. If you did not receive a restart (Cold Start) message from Auto Alert, then the server was not properly configured during Client Setup (Part 1).

To view Auto Alert's restart (Cold Start) messages, you must first clear all the Server Down messages.

Chapter 3 Installing the HP Support Anywhere Software

Figure 10: Server Restart Message

At the client workstation, start with the top Auto Alert notification:

1. Using your Configuration worksheet, check off the Server Down messages as you clear them. Continue until all Server Down messages have been cleared.

2. Again using the Configuration Worksheet, check off each server's Auto Alert restart (Cold Start) message in the appropriate column.

Chapter 3 Installing the HP Support Anywhere Software

3. After all Auto Alert messages have been cleared, click the Support Anywhere icon to activate your web browser. The following screen appears listing all servers under web management.

4. Click a server on the list to "go there". When you are finished examining the server's home page, click "Back" to return to Support Anywhere's listing of servers managed via the web.

Chapter 3 Installing the HP Support Anywhere Software

5. Continue this procedure, clicking each server until you have verified that each server is accessible.

Troubleshootin g

The server components of Support Anywhere are designed to run only on HP NetServers E Series. The server software will not function properly on any other equipment. If you do not receive an Auto Alert restart message from one of the HP NetServers E Series that was included in your installation, or you cannot utilize the web interface feature, refer to the appropriate checklist.

If you did not receive a confirmation message from your server(s)

If you did not receive an Auto Alert restart message from a managed Windows NT NetServer, check the following.

At the client workstation:

1. Is the client workstation running? If the server sends an SNMP trap to the client and the client is not running, you will never see the message.

2. Is Support Anywhere's Auto Alert feature running on the client? If so, you will see the Auto Alert icon on the lower left of the screen, or on the Windows task bar in Windows 95.

3. Are your managed servers configured with correct address information (IP and/or IPX)?

At your HP NetServers running Microsoft Windows NT:

1. Is the SNMP service running on the NetServer in question? For Windows NT, verify that the SNMP service has started on your client.

In the Windows Program Manager, double-click Control Panel, then Services. Scroll through the list of services, and if the SNMP service is not started, start it. If SNMP is not listed, you need to install it as described in your Microsoft documentation.

2. Have you configured the trap destination address of your client? If you don't do this, your server cannot send messages to your client. The

trap destination address is the address of your client (IP, IPX, or hostname if your client uses DHCP). To check the trap destination address, from the Windows Program Manager, double-click Control Panel, then Network. Scroll through the list of software and look for SNMP service. Configure

Chapter 3 Installing the HP Support Anywhere Software

the trap destination address here as described in your Microsoft documentation.

3. Did you restart the server to load the Support Anywhere SNMP alarm agents?

Check to ensure that the Support Anywhere alarm agent services have been started on your server (see Step 1 above).

4. Send a test trap to the client. You can send additional test traps to your client after checking the above items. There are two methods:

◊ Restart the server. When the server comes back online, an Auto Alert

restart message is automatically sent to the client.

◊ Stop the SNMP service, then restart it. This triggers a test trap without

shutting down the server or interrupting normal use. To stop (and restart SNMP service), from the Windows Program Manager, doubleclick Control Panel, then Services. Scroll through the list of services and select the SNMP service. Then click Stop.

At your HP NetServers running Novell NetWare/IntranetWare:

1. Is the SNMP service running on the NetServer in question? At your NetWare console, to verify proper installation of SNMP.NLM and the SNMP agents, type:

modules

2. Are the Support Anywhere SNMP agents properly loaded? There are two methods to load the SNMP agents on NetWare servers:

◊ Restart the server. When the server comes back online, the SNMP

agents automatically load and an Auto Alert confirmation message is sent to the client.

◊ Load the SNMP agents manually without shutting down the server, or

interrupting normal use. From the server console, execute the following command:

nsaload

3. If the NetServer is a web server, unload http.nlm and then reload it so that the changes will be activated.

Chapter 3 Installing the HP Support Anywhere Software

If you cannot us e Suppor t A nywhere's web interface

To utilize Support Anywhere's web interface feature for your non-web servers, you must add them to the support list of a Windows NT web server. If you have not properly assigned your non-web servers, do so by re-running Client Setup (Part 1). Choose the Configure Servers option.

NOTE To utilize Support Anywhere's web interface feature in an

exclusive Novell NetWare/IntranetWare environment, all HP

NetServers you wish to monitor via the web must be running web-server software.

If a NetServer generates a Server Restart message, and has been configured for web access and you are unable to access your server's web page (by clicking Go There in Auto Alert), check the following:

1. Is a web browser installed on the client? During the installation of Support Anywhere, setup looks for a web

browser on your client. If it doesn't find one, Auto Alert prompts you to designate one the first time you attempt to use the program's web interface feature.

The only supported web browsers for use with Support Anywhere are Netscape Navigator (v2.0 and v3.0) and Microsoft Internet Explorer (v3.0).

2. Does the HP NetServer that is not communicating have web server software installed? If so, is it properly installed? Is your client browser configured to communicate with it?

If all else fails, start over

If, after using the above procedures, you are still unable to generate a restart message from the NetServer or utilize the web interface, reinstall Support Anywhere. During setup, double-check the data entered on your Configuration Worksheet (see Appendix D).

The Support Anywhere installation program cannot automatically detect all necessary information about your servers, especially your Windows NT servers. You must provide accurate information, input it correctly, and be sure it is properly saved for each server you include in setup.

Chapter 3 Installing the HP Support Anywhere Software

Part 4. Remote Console Options

The HP NetServer E 40 and E 45 offers a range of optional remote control capabilities, which allow you off-site access to an E Series NetServer. With a modem connection at one of the NetServer's serial ports, personnel at a distant workstation or terminal can control server functions (including the boot process), run diagnostic utilities, and manage and configure NOS-level NetServer functions.

Support Anywhere includes three distinct methods you can use to access and control an HP NetServer remotely. These are:

• HP Remote Console Redirection (E 40 and E 45 only)

OS level for viewing server boot events and running hardware diagnostics

• Graphics Console Redirection (Windows NT)

NOS level configuration and management

• RCONSOLE (Novell NetWare) support

NOS-level configuration and management

CAUTION All three forms of remote access endorsed by Support

Anywhere are password secured. However, the level of protection is minimal and may therefore compromise security on some networks. Carefully weigh the risks of exposure when using remote access. Disable them when not needed.

Supported Mode ms

The following modems have been tested and are supported for use by HewlettPackard.

◊ Hayes ACCURA 28.8 External Modem ◊ US Robotics Sportster 28.8 External Modem ◊ Multitech Multimodem ZDX 28.8.External Modem

NOTE Hewlett-Packard recommends matching the modem

manufacturer/model at the HP NetServer and console for optimum communications.

Chapter 3 Installing the HP Support Anywhere Software

For supplemental information on setup and use of the Remote Console feature at the server, see "Server Management Using HP Support Anywhere" in the HP

NetServer E Series User Guide.

HP Remote Con sole Redirection (E 40 and E 45 only )

The HP NetServer E 40 and E 45's built-in Remote Console Redirection feature can be used to provide troubleshooting and diagnostic services. Remote Console Redirection allows you (or a VAR or system administrator) to manage, monitor and configure a server without traveling to the NetServer site. Using Remote Console Redirection, you can access and initiate all the configuration and diagnostic features incorporated into the HP NetServer Utility Partition. The following illustration shows how HP Remote Console Redirection works.

Remote

Console

Support Anywhere Server

After setting the server to receive using the Utility Partition Console Redirection feature, the server may be taken over by the remote console.

Modem

NetServer

Modem

Support Anywhere Remote Console

Using a modem, the offsite remote console workstation, using pcANYWHERE32, may dial into and run diagnostic utilities on the HP NetServer.

Figure 11: HP Remote Console Setup

You (or your customer) may need assistance setting up a NetServer for HP Console Redirection, particularly if you are unfamiliar with DOS prompt computing. In such cases, HP recommends that you first establish phone contact with an assistant and walk them through the setup defined in "Part 1 Setup at the HP NetServer" of the installation steps that follow.

Chapter 3 Installing the HP Support Anywhere Software

Minimum Server Requirements

In order to use HP Remote Console Redirection, your server needs:

• An installed HP Utility Partition

• An external modem or direct connection via one of the HP NetServer

E 40 or E 45's two serial ports

• An HP NetServer Navigator CD-ROM Version F.00.20 or later. (To find

the version number, look on the CD-ROM, opposite the HP logo.) The HP NetServer Navigator CD-ROM includes the Utility Partition setup and

associated files, as well as pcANYWHERE32 communications software.

NOTE HP recommends that the customer (end user) retain possession

of the HP NetServer Navigator CD-ROM. In case of emergency, the server can be rebooted directly via the Navigator CD. Furthermore, Support Anywhere software components are then available to the end user as needed.

Minimum Cons ole Re quirements

For the remote console, you can use any ANSI X3.64 compatible terminal or terminal emulator with a modem or RS-232 connection. For best results, use an ANSI color terminal that supports 25-line mode and IBM PC character set. In addition, you will need:

• A 386-based (or faster) computer with 12 MB of available disk space

• A communications link to the server, either through a modem or a direct

serial connection

• Communications software. You can make master diskettes of the

pcANYWHERE32 software from the HP NetServer Navigator CD-ROM that comes with the HP NetServer system.

• Microsoft Windows 95, or Windows NT Workstation 3.5, 3.51, or 4.0

Installation of HP R emote Cons ole Re direction

Installing HP Remote Console Redirection is a two-part process including setup at the NetServer and at the workstation designated as the remote console.

Chapter 3 Installing the HP Support Anywhere Software

You first setup and configure Remote Console Redirection at the NetServer. Steps include assigning a serial (COM) port and password, and then initializing the modem.

Once the modem at the NetServer has been initialized, you can use pcANYWHERE32 (with either Windows NT or Win95), or any standard communications program running on a console workstation to establish a simple, character-based terminal connection.

Setup at the HP NetServer

At the NetServer, the installation of HP Console Redirection includes three steps:

1. BIOS-Level Setup Enables console redirection at the BIOS level.

2. Modem Installation Refers to physical installation of the external modem hardware.

3. Modem Initialization Modem setup for communication with the remote console.

BIOS Level Setup

HP Console Redirection is built into the NetServer E 40 and E 45 system BIOS, and enabled through a series of steps in the BIOS setup program.

NOTE The HP NetServer must be rebooted as part of the installation

for Remote Console Redirection at the server.

The HP NetServer E 40 and E 45 is equipped with two built-in serial ports located on the back of the unit. They are designated Serial A (COM 1) and Serial B (COM 2).

To enable and configure Remote Console Redirection at the server:

1. Power on (or reboot) the HP NetServer and, when prompted during bootup, press [F2] to run the Setup program.

2. On the BIOS Setup Main Menu, using the arrow keys, cursor to the Configuration pull-down menu. Select "Integrated I/O Ports," and press Enter. The server displays a list of Integrated I/O Ports.

3. On the Integrated I/O Ports screen, cursor to "Console Redirect Port" and select a serial port for console redirection Using [F7] and [F8] to toggle

Chapter 3 Installing the HP Support Anywhere Software

through the options, match your port to the interrupt data provided in Table 2.

Table 2: HP NetServer E 40 and E 45 Default Serial Port Interrupts

E 40 and E 45 Label

Serial A COM 1 3F8h IRQ 4 Serial B COM 2 2F8h IRQ 3

Port Interrupt

NOTE Your serial port IRQ and I/O address settings must match the

entry in the Console Redirect Port field. If you are unable to match these settings, consult your system administrator or HP technical representative.

4. When the entry in the Console Redirect Port field properly identifies your port selection, press ESC. The server saves your changes and returns to the Configuration menu.

5. On the Configuration menu, cursor to Exit and select "Save changes and Exit." The HP NetServer E 40 or E 45 reboots and incorporates the new information in the NetServer's BIOS.

CAUTION As long as BIOS-level Remote Console Redirection is

enabled, your NetServer's security is easily breached. Therefore, HP advises that you disable console redirection as soon as you are finished using HP Remote Console Redirection.

Modem Installatio n

To enable console redirection, you need to connect an external modem to the NetServer port you assigned for use with console redirection. The ports are designated on the back of the NetServer. Connect the modem to the port you have chosen for console redirection, either Serial A or Serial B.

Modem Initializ a tio n

At the HP NetServer, the third step required to enable console redirection is initializing the modem.

To initialize the modem and initiate a remote management session:

Chapter 3 Installing the HP Support Anywhere Software

1. Reboot the server and, when prompted, press [F12]. The server displays the Utility Partition Manager.

2. On the Utility Partition Main Menu, cursor to "HP Console Redirection." The server displays the HP Console Redirection screen.

3. From the popup menu, select "Initialize the modem." The program supplies a default initialization string (AT&F). This string includes a group of characters sent to the modem that configure it for routine operations. Use either the default string supplied by HP, or the initialization string supplied by the manufacturer of the modem you connected to the NetServer.

NOTE You can modify the modem initialization string as required.

This string may have been preset by the service personnel who call in to diagnose problems with the server remotely.

4. The HP Modem Initialization Utility also allows for a case-sensitive password.

Chapter 3 Installing the HP Support Anywhere Software

You can enter any alphanumeric combination up to 20 characters in the space provided. The password you enter here will be required for remote access to the HP NetServer.

5. Tab to OK and press Enter. The HP Modem Initialization Utility saves the modem initialization string and password, and informs you that initialization is about to occur.

6. Select Yes to initialize the modem. (Cancel returns you to the HP Utility Partition's Main Menu.)

The HP NetServer E 40 or E 45 awaits a call from the remote console and is functionally disabled until a connection is made. To disable password protection and return to normal NetServer operation, press the space bar.

NOTE Once the NetServer's modem has been initialized, your

customer's HP NetServer E 40 or E 45 awaits a call from the remote console and is functionally disabled until a connection is made.

Setup at the Re mote Console

You can use pcANYWHERE32 (shipped with each HP NetServer E 40 and E

45). Or, you may use any standard communications program to establish a

simple, character-based terminal connection from a console workstation to the HP NetServer E 40 or E 45.

The advantage of using pcANYWHERE32 is that it is pre-configured for HP Remote Console Redirection via the pre-install disk.

Chapter 3 Installing the HP Support Anywhere Software

If you plan to manage your HP NetServer E 40 or E 45 using either a direct terminal connection or via modem, and you have chosen not to use Symantec's pcANYWHERE32, make sure your terminal emulation software:

• Provides remote dial-in and communications features

• Is correctly configured for console redirection

Regardless of which communications software you use, the following parameters apply at the server's COM port

Table 3: Communications Parameters

Parameter

Baud Rate 19,200 Data Bits 8 Stop Bits 1 Parity None Handshaking XON/XOFF Connect Assert DCD Disconnect Drop DTR

The remote console's display should closely resemble the characteristics of the server's display if you use a PC-based, ANSI color terminal emulator that supports 25-line mode and the IBM PC character set. The table below provides the terminal settings to use when configuring your communications software for use with HP Remote Console redirection.

Required

Chapter 3 Installing the HP Support Anywhere Software

Table 4: Terminal Emulation Settings

Setting

Emulation ANSI Color Monochrome ANSI/VT-100 Character Set Extended PC/IBM PC ANSI Screen Dimensions 80 x 25 80 x 24 Line Wrap OFF Local Echo OFF Scroll ON Carriage Return

Translation Backspace Translation None Cursor Underline, blinking

Recommended Alternate

None

Installing and C onfiguring pc A NYW HER E32 at the Re mote Console

Although there are several connection options, typically you access the HP NetServer via a modem. Unless you have decided to use another communications package, you need to install the pcANYWHERE32 to enable character-based console redirection at a remote workstation. Note that pcANYWHERE32 console software is included with the HP NetServer E 40 and E 45.

To install pcANYWHERE32 at the remote console:

1. Insert the HP NetServer Navigator CD-ROM in the CD-ROM drive, or a master copy of the pcANYWHERE32 "Pre-Install" diskette into drive A. Choose Run from the File menu in Program Manager, or the Start menu in Windows 95.

2. Enter one of the following commands:

◊ If you are installing from the CD, enter:

\HPSA\US\PCA32\CONSOLE\PREINST\SETUP.EXE

where

: is the drive letter of the CD-ROM drive.

◊ If you are installing from a master diskette, enter:

a:setup

Follow the on-screen instructions to complete installation of pcANYWHERE32.

3. After pcANYWHERE32 is installed, restart Windows NT or Windows 95.

Chapter 3 Installing the HP Support Anywhere Software

4. To run pcANYWHERE32, double-click the pcANYWHERE32 program icon in the pcANYWHERE32 program group, or choose it from the Start menu.

5. The first time you start pcANYWHERE32, the Smart Setup Wizard helps you configure your system by prompting you for basic information such as COM port and modem specifications.

After the initial installation is complete, pcANYWHERE32 displays the main program window.

pcANYWHERE32

menu bar

pcANYWHERE32 action bar

Once you have completed the initial pcANYWHERE32 installation, configure the software for your system by selecting a modem model and identifying the phone number for your HP NetServer(s).

To set the host phone number:

1. On the pcANYWHERE32 action bar, click Call Online Service. pcANYWHERE32 displays an "Add Online Service Item."

2. Click Add Online Service Item to initiate pcANYWHERE32's Online Service Wizard.

Chapter 3 Installing the HP Support Anywhere Software

To rename the connection item you created, right-click the connection item. From the popup menu, choose Rename. Type in the new name.

3. Enter the serial (COM) port assignment and telephone number of the server you identified in the previous screen. Be sure the Baud rate for communication between the HP NetServer and the local modem is set at 19,200.

Chapter 3 Installing the HP Support Anywhere Software

4. Click OK to return to the main program window. pcANYWHERE32 displays a connection icon in the main program window representing the HP NetServer you just configured.

NOTE You can copy and paste the connection icon multiple times to

create an icon for each HP NetServer you want to manage. Be sure to modify the server name and phone number entries for the individual entries.

Using HP C onsole R edirection

Originating a remote management session between an HP NetServer E 40 or E 45 and a remote console involves initialization at the server (to put the server in standby mode) and an initiating call from the remote console. Because Symantec's pcANYWHERE32 communications software is included with your customer's HP NetServer, the following instructions assume use of this software product at the remote console.

At the HP NetServer

Be sure the modem is properly initialized. (See Modem Initialization above.) When you select OK, then Yes from the Modem Initialization Utility, server

Chapter 3 Installing the HP Support Anywhere Software

function is suspended until a remote user successfully logs on. The server remains in this standby state indefinitely until a connection is made, or until you disable the remote login by pressing the space bar at the server.

At the Remote Console

To initiate a remote management session using pcANYWHERE32:

1. Run pcANYWHERE32 from the pcANYWHERE32 program group in your Windows Program Manager.

2. Double-click the icon you created for your HP NetServer.

3. Enter the password you defined in the HP NetServer's modem initialization program.

After the NetServer accepts the password, you have access to both the BIOS setup routine and to the HP NetServer's Utility Partition.

Graphic Console R edirection (W indows NT)

If you want to access an HP NetServer running Windows NT and your remote console is running either Windows NT or Windows 95, you can redirect all the information displayed on the HP NetServer to your remote console using pcANYWHERE32.

The following figure shows how the Console Redirection is setup.

Chapter 3 Installing the HP Support Anywhere Software

Remote

Console

Support Anywhere Server

After settingthe server toreceive using pcANYWHERE32, the server may be taken over by the remote console.

Modem

NetServer

Modem

Support Anywhere Remote C onsole

Using a modem, the offsite remote console workstation, using pcANYWHERE32, may dial into and take full graphic control of the HP NetServer.

Figure 12: A Typical Installation of Graphics Console Redirection

A window on the console display exactly mimics the display at the NetServer. In this way, you can take full control of your HP NetServer from the remote console. However, to enable graphics redirection, pcANYWHERE32 software must be installed on both the NetServer and the remote console.

NOTE pcANYWHERE32 graphics console redirection requires your

HP NetServer to be running Windows NT. In addition, pcANYWHERE32 operates only on consoles running either Windows 95 or Windows NT.

pcANYWHERE32 allows you to redirect what's graphically displayed on an HP NetServer running Windows NT 3.51 or 4.0 to a remote Windows NT 3.51 or Windows 95 PC console.

Installation of pcANYWHERE32 is a two-part process. Separate setup steps are required for installation at the NetServer and at the workstation designated as the remote console.

Chapter 3 Installing the HP Support Anywhere Software

Minimum Server Requirements

In order to use Graphic Console Redirection, your server needs:

• An external modem or direct connection via one of the HP NetServer

E 40 or E 45's two serial ports

• pcANYWHERE32 communications software running on Windows NT

On the HP NetServer, pcANYWHERE32 host software is optionally installed as part of the HP Support Anywhere installation.

Minimum Cons ole Re quirements

• A 486-based (or faster) computer with 12 MB of available disk space

• A communications link to the server, either through a modem or a direct

serial connection.

• pcANYWHERE32 console software. You can make master diskettes of

pcANYWHERE32 software from the HP NetServer Navigator CD-ROM that comes with each HP NetServer system.

• Microsoft Windows 95, or Windows NT Workstation v3.5, v3.51, or v4.0

Installing pcANY W HER E32 on the Remote Console

See the instructions in the preceding section to setup pcANYWHERE32 at the remote console.

Installing pcA N YWH ERE3 2 on the Ne tServer

If the HP NetServer you are setting up for remote access does not have pcANYWHERE32 Server software already installed, you (or your customer or client) must install pcANYWHERE32 at the NetServer. Otherwise skip the following installation steps and proceed to the following section detailing the configuration of pcANYWHERE32 on the NetServer.

During the installation of HP Support Anywhere, the user is provided the option to copy pcANYWHERE32 host software to the HP NetServer. However, if the host software was not installed, follow these instructions to install pcANYWHERE32 host software on the NetServer:

Chapter 3 Installing the HP Support Anywhere Software

1. Insert the HP Navigator CD into the CD-ROM drive and, at the DOS command prompt, type:

:\HPSA\US\SERVER\DISK1\WINNT\SETUP.EXE

where

is the drive letter of the HP NetServer's CD-ROM drive.

Follow the instructions on the screen to install pcANYWHERE32.

2. Once pcANYWHERE32 is installed, restart the server and run pcANYWHERE32 by double-clicking the pcANYWHERE32 program icon in the pcANYWHERE32 program group.

Configuring pcA N YWH ERE3 2 on the Ne tServer

The first time you start pcANYWHERE32, the Smart Setup Wizard helps you configure your system and prompts you for basic information including COM port and modem type. Select the modem on the list that most closely matches the one you intend to use.

In Windows NT, to set up Serial A (COM 1) or Serial B (COM 2) as the serial port:

1. Click Ports in the Control Panel.

2. In the Ports dialog box, select COM 1 (or COM 2).

3. Click "Settings..." and then "Advanced...". Configure using the following address and IRQ settings:

Table 5: HP NetServer E 40 and E 45 Default Serial Port Interrupts

E 40 and E 45 Label

Serial A COM 1 3F8h IRQ 4 Serial B COM 2 2F8h IRQ 3

Port Interrupt

For best performance, check the FIFO Enabled box.

Be sure to select the same COM port you identified when you configured the NetServer during BIOS setup. Check by booting DOS and, when prompted during boot-up, press [F2] to run the Setup program.

NOTE You must reinitialize the modem to enable Remote Console

Redirection.

On the BIOS Setup Main Menu, cursor to the Configuration menu and select "Integrated I/O Ports." Check the display of Integrated I/O Ports.

Chapter 3 Installing the HP Support Anywhere Software

After you have finished running the Smart Setup Wizard, the pcANYWHERE32 main program window appears.

pcANYWHERE32

menu bar

pcANYWHERE32 action button bar

To finish configuration, at the main program window:

1. Click "Be A Host PC."

2. Select the Modem connection item (see illustration below).

3. Right-click the Modem connection item to display the drop-down menu.

4. Choose "Properties…" from the drop-down menu in the Connection Info section.

Chapter 3 Installing the HP Support Anywhere Software

After verifying that the COM port and modem type are set correctly, click OK to return to pcANYWHERE32's main program window.

5. Run the Modem connection item by double-clicking it. This initializes the modem and establishes the Modem connection item you just set up as the default.

NOTE The settings you have just selected become

pcANYWHERE32's defaults for the server-side installation. In order for pcANYWHERE32 to communicate with a remote console, the installation at the remote console must use these same settings.

A pcANYWHERE32 icon appears to indicate the configuration process is complete. Your server is now ready to support a remote connection. To customize your host configuration for more options and greater security (such as creating a specific list of allowed callers, or for using features such as call-back), refer to pcANYWHERE32's online help.

pcAN YWH ERE 's Ke yboa rd Ma pping and Macro Features

Any communications software you use for console redirection must be able to send special keystroke sequences, either via a "macro" key, or by sending individual characters, that comprise an escape sequence.

HP has already set up a special macro file that includes keyboard combinations and keystroke sequences for use by pcANYWHERE32. To make the macros operational, you need to associate them with the icon you installed to call up the NetServer.

To enable the macro file:

1. At the pcANYWHERE32 main screen, select the NetServer icon you previously configured.

2. Right-click the icon and select Properties.

3. Click to select the session.

4. Click Use Macro Key, and identify the macro key with the text:

hpcr.mk7

If you choose not to use pcANYWHERE32, you will need to emulate the keyboard functions even if your console is directly connected. For example, using console redirection you must send a special sequence of keys to the NetServer in

Chapter 3 Installing the HP Support Anywhere Software

order to initialize a warm server reboot. For a complete listing of emulation sequences supported by the E 40 and E 45 BIOS, see Appendix B.

RCONSOLE (NetWare)

Novell NetWare's RCONSOLE feature works at the NOS level to provide full remote access to a NetServer running NetWare 4.11. Installation of RCONSOLE requires specific setup steps at both the console and NetServer before you can establish an RCONSOLE communications link. Only the NetServer needs to be running NetWare/IntranetWare; the RCONSOLE program can be run from a DOS prompt. Thus, the only software requirement is that the client has access to DOS

The following figure shows how RCONSOLE works on a NetServer running NetWare.

Remote

Console

Modem

Support Anywhere Server

Enable the server for NetWare RCONSOLE connection.

NetServer

Modem

Support Anywhere Remote Console

Using a modem, the offsite remote console workstation, using RCONSOLE,may dial into and take control of the HP NetServer.

Figure 13: RCONSOLE Remotely Controlling an HP NetServer

Minimum Server Requirements

In order to use RCONSOLE, your server needs:

• An external modem or direct connection via one of the HP NetServer E 40

or E 45's two serial ports

Chapter 3 Installing the HP Support Anywhere Software

• An HP NetServer running Novell NetWare (4.0 or 4.11) and including

RCONSOLE software and utilities

Minimum Cons ole Re quirements

For best results, use an ANSI color terminal that supports 25-line mode and IBM PC character set. In addition, you will need:

• A 386-based (or faster) computer with 6 MB of available disk space

• A communications link to the server, either through a modem or a direct

serial connection

• Novell NetWare's RCONSOLE program

• MSDOS 3.0 or later

Setup at the NetWare NetServer

Enabling a NetWare RCONSOLE connection at your NetServer involves several steps, including modifying the AUTOEXEC. NCF file and rebooting the server in order to activate the changes.

To enable a NetWare RCONSOLE connection:

1. Run the NetWare server program and at the server prompt, type:

load install

2. At the NetServer installation utility, select "NCF files options," then "Edit AUTOEXEC.NCF file".

3. Edit AUTOEXEC.NCF, by typing the following commands, each on a separate line:

load remote <password> [Enter} load aio {Enter} load aiocomx{Enter} load rs232 <com port> 19200{Enter}

4. Save and exit the edit by pressing [F10], then quit the install program.

5. Take the server off line. Type:

down

6. Quit the NOS. Exit the NetWare environment and enter DOS, type:

Chapter 3 Installing the HP Support Anywhere Software

exit

7. Reboot, then run NetWare. Change to the NetWare server directory and type:

server

At this point, your server is permanently enabled for RCONSOLE connection.

Setup at the NetWare Client

RCONSOLE software must also be installed and configured at the workstation used as the remote console.

To install RCONSOLE software at the NetWare client workstation:

1. Copy the following files stored on the IntranetWare 4.11 CD to a common directory:

rconsole.exe rconsole.hep rconsole.msg textutil.hep textutil. idx textutil.msg _run.ovl ibm_aio.ovl ibm_run.ovl

_aio.ovl

2. Switch to the directory that holds the files you just copied to the console and run:

rconsole.exe

NOTE Novell recommends that the program rconsole.exe be run in

DOS (not in a DOS window inside Windows).

3. Select Asynchronous, then "Configuration". Enter the settings appropriate to the modem installed at the console. Enter any sequence of characters (limit 8) for User Connection ID. You must make an entry for "Call-back number" even if you do not intend to use this feature.

4. Press [Esc] to return to the previous menu, and select "Connect to Remote Location".

5. Press [Ins] to enter data in the supplied fields. Provide the phone number and location as prompted. Enter the name of the server you want to manage and the server's phone number.

Chapter 3 Installing the HP Support Anywhere Software

6. Press [Esc] to return to the previous screen. Highlight the phone number of the server you want to call using RCONSOLE and press [Enter].

RCONSOLE dials the selected server, establishes a connection and then supplies you with a list of servers available via the selected phone access. As soon as you select a server RCONSOLE initiates a remote console session. For further information about RCONSOLE capabilities such as dial-back and inband remote, refer to your Novell NetWare documentation.

4 Using HP Support Anywhere

This chapter describes Support Anywhere services. It assumes that you are familiar with the concepts and terminology introduced in Chapter 2, and that you have already set up the Support Anywhere Client and installed Support Anywhere on at least one HP NetServer E Series system.

Running HP Support A nywhere

Support Anywhere is a versatile management tool that combines LAN-based and web-based software to monitor the performance and operating conditions of HP NetServer E Series systems. Once installed, Support Anywhere's alarm message service, Auto Alert, loads automatically whenever the Support Anywhere Client is booted.

An icon appears to indicate that Support Anywhere's Auto Alert service is operational:

• In Windows for Workgroups and Windows NT, the Auto Alert traffic

light icon appears in the lower-left corner of the Support Anywhere Client's display (default position).

• In Windows 95, the icon appears on the task bar.

Click the Auto Alert icon (Windows NT or Windows for Workgroups) to open a standard Windows dialog box. For Windows 95, right click the HP Auto Alert icon in the task bar. You can then either:

◊ Stop Auto Alert service.

To restart Auto Alert, click the Auto Alert icon (or program name, in Windows 95) in the Support Anywhere program group, or reboot the Support Anywhere Client.

◊ In Windows for Workgroups or Windows NT, reposition the icon.

Chapter 4 Using HP Support Anywhere

Double-clicking the Auto Alert icon displays a panel with Support Anywhere version information.

NOTE If you close the Auto Alert service at the Support Anywhere

Client, you will no longer be notified of alarms on your HP NetServers.

HP Suppor t A ny wher e A uto A lert

Auto Alert is a service that monitors the operating environment of HP NetServers and generates notifications and alarms based on factory-defined error thresholds. The changes are identified by SNMP alarm agents which, during installation, are installed on all participating HP NetServers.

In the course of normal operations, when a condition changes that might effect server function, an Auto Alert notification is immediately sent over the network to a designated client workstation.

Auto Alert alarms and notifications are triggered by changes in disk volume (capacity), Network Interface Card (NIC) status, and predictive SCSI drive failure.

Figure 14: Example of a Notification Sent to the Support Anywhere Client

Chapter 4 Using HP Support Anywhere

The severity of the notification from the HP NetServer is color-coded in the traffic light icon located in the upper-left corner of the screen:

• a red light signals that a critical event occurred; immediate action is

indicated

• a yellow light cautions that a minor-level problem exists; action should be

taken soon

• a green light indicates a return to normal operations

This symbol indicates an informational message; no action is necessary

Auto A lert R esponse Option s

Support Anywhere provides four user response options along with each Auto Alert notification.

• Go There launches your web browser and accesses the web page of the

server that generated the alarm. At the NetServer's web page, you can research error messages, review a log of alarms, or get configuration information about the server. If you didn't install the web feature, the Go There button will be grayed out.

• Print generates a hard-copy summary of the Auto Alert notification.

• Advice provides information about the error message and some possible

remedies.

• OK clears the alarm notice from your display.

When you close the notification display, Support Anywhere's icon remains in the lower-left corner of the display (or in the Windows 95 program group) to remind you that Support Anywhere service remains operational at the Support Anywhere Client.

Auto A ler t Pr intouts

To get a hard-copy printout of an Auto Alert notice, click Print. A brief description of the alarm, including a listing of the server name, alert ID string, and the date and time of the notification, is sent to your designated printer.

This is an example of a typical printout generated by Support Anywhere.

- - HP Support Anywhere Alarm Information - Server name: [NRDC006] Date and time of alarm: [Wed Aug 21 11:27:11 1996 Alarm string: [Capacity Warning Level]

Chapter 4 Using HP Support Anywhere

NOTE If your Support Anywhere Client has fax capability, you can

redirect the printed summary to a service center, or other facility by using the fax software's print-to-fax feature.

If you are not sure how to respond to an Auto Alert notification, print a copy of the Support Anywhere notification for a reference, then call your dealer or contact HP Customer Support.

Auto Alert Advice

To get more information about an Auto Alert notification, click Advice. A standard Windows help screen appears with context-appropriate information about the current Auto Alert notification. The following Advice screen explains the red-light notification shown in the preceding figure.

Figure 15: Auto Alert Advice Screen

Auto Alert OK

After you have received an Auto Alert notification, you can clear the message at any time by clicking OK. If an Advice screen is also displayed, you must first close the Advice screen before you can clear the notification.

NOTE When you clear an Auto Alert message by clicking OK, the

Client does not retain a record of the cleared alarm. However, Support Anywhere does log all alarms on the server's web page. Click Go There to launch your client's web browser and review the NetServer's alarm history.

Chapter 4 Using HP Support Anywhere

Because each Auto Alert message is positioned in the same place on your Client's display, if you receive multiple alarms, only the first alarm received will be visible. Subsequent alarms are stacked in chronological order behind the currently displayed Auto Alert notification, with the oldest displayed first.

After you have read and closed the currently displayed message (by clicking OK), the message is immediately replaced by the next notification and so on.

Continue clicking OK until all notifications have been cleared. When all notifications are cleared, Support Anywhere returns your Support

Anywhere Client to the application that was running prior to receipt of the first alarm notification.

Using HP Support Anywhere's Web Interface

On sites with web servers, you have the option of monitoring your servers over the web. Setup provides each server managed over the web with its own web page. On each server's web page you can view detailed information about a specific alarm, see a log of alarms, review performance statistics, or check configuration information about your server.

To connect to a web server's home page:

• Click Go There from an Auto Alert notice.

• Double-click the Support Anywhere icon in the Support Anywhere

Windows Program Group.

If you access Support Anywhere directly from the Program Manager, you see the following welcome screen.

Chapter 4 Using HP Support Anywhere

Figure 16: Support Anywhere Welcome Screen

Support Anywhere lists all managed NetServers currently configured for your network. When you click on a server, your web browser connects you to that server's home page.

Chapter 4 Using HP Support Anywhere

Figure 17: Support Anywhere Home Page—Server Description

Server Description Page

This is the NetServer's home page, which provides you with an overview of the NetServer's current operational status and configuration. The key elements include:

• Server Name

This is the hostname you provided for the server during Support Anywhere installation.

• Date and Time of Sample

All the information provided about the alarms is based on this time. To update the information, click Refresh.

• Server Uptime (time since last shutdown)

This is the elapsed time between the occurrence of the most recent shutdown and the "Date and Time of Sample".

• Network Operating System (NOS)

This identifies the NOS currently operational on the selected NetServer.

Chapter 4 Using HP Support Anywhere

• Current Alarms

The number of current outstanding alarms generated by this NetServer is displayed in bold red text. For more detailed information, click Alarms to view an Alarm Summary and an Alarm History.

Server Configuration Pages

Clicking one of the Configuration Pages in the lower-right corner of the screen displays detailed information about Server Configuration, including:

• Disk Storage

• Network Interface Card (NIC)

• SCSI Bus Information

• System Information

NOTE All the information presented about the configuration of the

NetServer is based on information gathered at the time indicated for the Date and Time of Sample.

Disk Storage

The Disk Storage page displays the parameters for alarm thresholds. On this page, you can modify the existing alarm thresholds. Notice that a default setting is indicated for each parameter that is modifiable.

Chapter 4 Using HP Support Anywhere

Figure 18: Support Anywhere Configuration Page—Disk Storage

To change a threshold setting:

1. Click to highlight the box containing the value you want to modify.

2. Enter a new value.

3. At the bottom of the page, click Accept to install the new values for future

notifications. OR Click Cancel to retain the previously installed value.

Support Anywhere returns you to the Server Description home page.

Network Interface Card (NIC)

The Network Interface Card page provides the hardware interface connecting the server to the network. In addition to general information, including server name, date, time, and server uptime, this page provides important configuration details about the NIC, including its location (slot) in the NetServer. No information on this page may be modified.

Chapter 4 Using HP Support Anywhere

Figure 19: Support Anywhere Configuration Page—Network Interface Card

The filename of the NIC driver is identified along with a description of the driver, and the interrupt.

SCSI Bus Information

This page provides important information about your SCSI Bus configuration. In addition to server name, date, time and server uptime, this page displays important configuration details about the type of device, and its address and capacity, along with vendor and identifying information. No information on this page may be modified.

System Information

The System Information page provides an overview of key hardware and software components installed on the NetServer. In addition to general information, including server name, date, time and server uptime, this page provides important details about the system including System Memory (RAM), current BIOS version, distribution of slots, EISA, PCI, ISA, number of hard disk drives,

Chapter 4 Using HP Support Anywhere

the operating system, version, and network name. No information on this page may be modified.

Menu Buttons

In addition to the descriptive information about the NetServer, Support Anywhere's sidebar menu provides six buttons to help you manage your NetServer in the context of your network.

Refresh

Clicking Refresh updates all server information for the selected server.

Description

Clicking Description returns you to the NetServer's home page, which serves as a gateway to Support Anywhere's Configuration pages. You can also return to the Server Description page by clicking the link at the bottom of most Support Anywhere pages.

Alarms

Click Alarms to view a table of recent alarms on the Alarms Summary page. A descriptive list of all unacknowledged alarms is summarized in table format.

Chapter 4 Using HP Support Anywhere

To clear an alarm, click the checkbox in the first column for each alarm you no longer want included in the summary. By clicking in the Check column you "acknowledge" the alarm. Then when you click "Accept" at the bottom of the page, Support Anywhere clears all checked alarms from the Alarms Summary, stores a record of the acknowledged alarms on the Alarms History page, and returns you to the Server Description home page.

NOTE Information about a cleared alarm is retained in the Alarm

History. To review information about a cleared alarm, click View Alarm History at the bottom of the Alarm Summary page.

In the Type of Alarm column, you can click any listed alarm to get detailed information about that alarm. For example:

Chapter 4 Using HP Support Anywhere

To view an historical listing of all alarms generated by the NetServer, click the Alarm History jump at the bottom of the Alarm Summary page.

The Alarms History page is a complete listing of all "Accepted" or acknowledged alarms produced by the server.

HP Support

If your client is connected to the Internet, click HP Support for information about NetServer maintenance, configuration, and repair.

When maintenance or configuration questions arise and you are connected to the Internet, you can quickly get answers. Clicking HP Support connects you to HP's

Chapter 4 Using HP Support Anywhere

World Wide Web page over the Internet. The HP web page lists support resources, including Technical Support, and information about peripherals available for your HP NetServer. In addition, you can download the most recent version of software designed specifically for your NetServer from the HewlettPackard FTP site.

Notes

Click Notes for a log of user-entered information specific to the particular NetServer. Support Anywhere provides this feature for Network Administrators who manage numerous NetServers. Click Notes to see a quick overview of a particular NetServer's performance and environment. By making NetServerspecific entries, you can review configuration and maintenance issues that have arisen in the past.

To add a note to the Notes page:

• From the Add Notes page, click Submit to insert a note entered in the

space provided. OR

• Click Cancel to discard the new text and return to the Notes page.

Support Anywhere adds text entered on the Add Notes page to the end of the text block displayed on the Notes page. Notes are added sequentially; the last note displayed as you scroll down is the most recent entry.

Web Security Considerations

Using the web to manage your servers may be challenging from a security standpoint. By opening your network to web access, you may be concerned that you're short-circuiting established security schemes.

Can anyone with a browser connect to your servers? This is a realistic concern. That's why HP recommends that you have a security

strategy in place before connecting to the Internet. Such a strategy may include the installation of one or more of the following security measures:

• User IDs and passwords

• IP address restriction

• Encryption

Chapter 4 Using HP Support Anywhere

NOTE To find out more about whether a particular security option is

supported by your web server, check the documentation that came with your web server software.

User IDs an d Passwords

An easy and inexpensive way to provide Internet security is to use passwords and user IDs. This option is attractive not only because it is inexpensive and easy to implement, but because it's a feature available with most web server software. Documents or directories are protected by requiring a remote user to provide a name and password in order to gain access.

By installing user ID and password protection, you can set security down to the web page level. However, user IDs and passwords are a minimal security solution. For increased effectiveness, you should consider combining passwords and IDs with other strategies such as IP restriction and encryption.

IP A ddress Restr iction

Depending on your particular web server configuration, you may be able to use an IP address scheme to tighten up security. More secure than simple password locking, IP restriction allows you to secure access to individual web documents, or to whole directories on a particular web server.

This scheme works by controlling browser access. Only browsers connecting from certain designated IP (Internet) addresses, IP subnets, or domains are allowed access. Used alone, this method has drawbacks and can be thwarted by competent hackers using suitable equipment. Therefore, as a rule, IP address restriction should be combined with user ID checking (passwords). In this way, confirmation of a legal user's name and password can be clearly established first.

Encryption

As an Internet security solution, encryption provides the best overall web security for the kind of information usually transmitted over the Internet. An encryption method called "public key cryptography" is one such security option to consider.

In a public key system, you encode the text of a message with one key, and use a separate key for decoding. In practice, the system is simple. You use one key, the public key, for encoding, and another, the private key, for decoding.

Chapter 4 Using HP Support Anywhere

Typically, the public key is widely distributed. The private key, however, is kept secret, so that the message can only be decrypted by someone in possession of the private key.

Using this method of encryption, both the request for a document and the document itself are encrypted to ensure that a text message can be read only by the intended recipient.

Netscape's SSL Encryption

Another effective encryption scheme is called Secure Socket Layer (SSL). SSL is a technology developed by Netscape that encrypts transactions that use the webbased HTTP, NNTP, and FTP protocols. SSL allows server authentication (verifying the server's identity to the client), encryption of data in transit, and client authentication (verifying the client's identity to the server).

The following table lists security options supported by the three main web server vendors.

Table 6: Security Options

Web Server

Software Vendor

User IDs &

Passwords

IP Restriction

Encryption

(SSL)

Netscape Microsoft Novell

XX X XX X XX *

X Supported feature * Feature supported on Novell Web Server 3.0

A Customizing the Support A ny where

HP NetServer

This appendix covers the procedures for a customized installation of Support Anywhere Server software. Do not attempt to customize Support Anywhere's SNMP alarm agent software unless you are a confident network administrator and understand the use of command line parameters.

Installing SN MP Software Agents Manually on Novell NetWare Servers

As you add or reconfigure Novell NetWare servers, you may opt to install the Support Anywhere server software on each server independently. If you want to install or reinstall the software at a later date, you can use the Support Anywhere Client installation program found on the HP Support Anywhere Client Diskette to install the software without reinstalling the rest of the Support Anywhere program files.

If your AUTOEXEC.NCF file does not include the HP NSALOAD command, the Support Anywhere software (which is made up of several NLMs) will not load automatically whenever the server is started. If so, you will then need to load the software manually each time you start the server.

To load the Support Anywhere manually on your Novell NetWare servers, type the following at your server's Support Anywhere Client:

NSALOAD

Loading the Au tomatic S erv er Restart S oftware for N ovell NetW are

If you installed the Support Anywhere software on your server through the Support Anywhere installation program, the ASR NLMs were copied to that server and enabled automatically. If you have done this, skip to step 4. Otherwise, proceed to step 1. Note that this installation procedure assumes that a Novell NetWare server and client have already been set up and are working correctly.

To manually install ASR for Novell NetWare:

1. Insert the HP NetServer Navigator CD-ROM in your server's CD-ROM drive, or logon to a network accessible CD-ROM drive. If you prefer, you

Appendix A Customizing the HP Support Anywhere Server Software

may make floppy diskette masters of the Server Software through the HP Management Solutions menu of the HP NetServer Navigator.

2. Map a drive letter from the client to the server's SYS:\SYSTEM directory.

3. Copy the files HPASR.NLM, HPRADRV.NLM, and HPLOGAPI.NLM from

:\HPSA\US\SERVER\DISK1\NETWARE to the SYS:\SYSTEM

directory, where

is the drive letter for the CD-ROM drive that contains

the HP NetServer Navigator CD-ROM.

4. If you don't want ASR loaded automatically each time your server is started, remove the statement LOAD HPASR from the server's NSALOAD.NCF file.

Note that HPRADRV.NLM and HPLOGAPI.NLM must be present for HPASR.NLM to function correctly. However, you do not need to separately load them because HPASR.NLM loads them automatically when it loads.

5. If you want to enable ASR manually, enter the following command from the Support Anywhere Client prompt:

LOAD HPASR

ASR NLM Files and Parameters for Novell NetWare

The HPASR.NLM file provides ASR for NetWare. Loading this NLM on a server enables ASR; unloading it disables ASR (without causing the system to restart itself).

The default time after which the server will restart after a crash or hang is 10 minutes. The HPASR.NLM file can be dynamically modified with the following command line parameter:

/t:<timeout> where <timeout> is a number in seconds

Minimum = 300 seconds (5 minutes) Maximum = 1800 seconds (30 minutes) Default = 600 seconds (10 minutes)

To change the timeout after loading the NLM, first unload it, and then reload it with a new parameter.

ASR P rogr am Files an d Par ameter s for Wi ndows NT

The following program files provide ASR for Windows NT:

Appendix A Customizing the HP Support Anywhere Server Software

NOTE By default, the ASR driver and ASR service programs are

configured in the registry to be started automatically. An administrator may change this to manual control by using the standard Windows NT Service / Driver configuration programs reached through Program Manager: Control Panel, then Service or Drivers.

• ASRDEV.SYS

This ASR driver mediates communication between the ASR service program and the ASR hardware.

• ASRSRVC.EXE

This ASR service program resets the ASR hardware via calls to the ASR driver. The polling period is 300 seconds (5 minutes) by default. It may be reconfigured by the user via the ASRUSER program.

• ASRUSER.EXE

This program runs from a Windows command prompt. It is used to load the ASR service program, change timeout parameters, and get ASR statistics. It accepts the following command line parameters:

/g Loads the ASRSRVC service program and then starts it /l Loads the ASRSRVC service program and the ASRDEV driver if

not already loaded. By default, the service program and the driver load automatically. Use this option only if you change the registry configuration to load ASR manually (on demand).

/u Disables ASR by unloading the ASRSRVC service program. The

ASR service may be stopped at any time by the administrator running ASRUSER /u. Terminating the ASR service program in this manner does not affect the registry configurations. For instance, if the registry configurations are set to load the driver and service programs automatically, these programs will still be

automatically loaded when the system is restarted. /s Starts the ASRSRVC service program (loads it if not loaded) /x Stops the ASRSRVC service program (without unloading it) /t Changes the ASR hardware restart time. This is the time after

which the system will be automatically restarted if the ASR

hardware timer is not reset by the service program. This value is

preset to 600 seconds (10 minutes). In other words, if the service

program is not able to execute for 10 minutes (indicating a hung

system), the system will be automatically restarted by the ASR

Appendix A Customizing the HP Support Anywhere Server Software

hardware. You may reconfigure the restart time in the range 300 seconds (5

minutes) to 1800 seconds (30 minutes) by running ASRUSER /t. The change will remain in effect even after restarting your system.

/p Changes the ASR service program polling period. This is the

time interval at which the ASR service program resets the ASR hardware timer. It must be less than the automatic hardware reset time. This value is pre-configured to be 300 seconds (5 minutes). In other words, the service program will reset the hardware timer every 5 minutes. To change this time, run ASRUSER /p. The value you choose must be less than the value entered for the

Automatic Hardware Restart time. /o Gets the current ASR timeout and polling period /v Gets the version number /c Prints ASR counter statistics, for installation testing and

verification

B Terminal Emulation Keys (E 40 and

E 45 only)

When keyboard commands are redirected to the NetServer's keyboard from a remote console, keystrokes generated on a generic terminal keyboard may not be able to control all the NetServer's keyboard keys. When there is no direct mapping between the remote keyboard and the NetServer keyboard, special keys on the NetServer keyboard are emulated using character strings.

This is why keys such as ESC and Home must be emulated in the form of ANSI escape sequences to access HP NetServer E 40 and E 45 functions remotely. If you choose not to use pcANYWHERE32 (which has pre-defined emulation keys), you will need to program macro keys to correspond to the Remote Console Redirection escape sequences.

PC keystrokes that have no ASCII/ANSI terminal equivalents, but are recognized by the HP NetServer E 40 and E 45 BIOS, can only be used after you have logged onto the NetServer. These BIOS specific commands are initiated by pressing Alt0 (zero) if the terminal has been set up correctly.

Most terminal emulation software permits the mapping of special keys to character strings. If this is not true of the software you are using, you must send strings manually. The tables below provide a guide to keyboard emulation, both with keyboard combinations (where keys are held down together) and keystroke sequences (where a string of keystrokes is entered).

Sequence Legend Sequence Legend

Esc 0 P Fl Esc [1 9 ~ F8 Esc 0 Q F2 Esc [2 0 ~ F9 Esc 0 R F3 Esc [2 1 ~ F10 Esc 0 S F4 Esc [2 3 ~ Fll Esc [ @ Insert Esc [2 4 ~ F12 Esc [ A Up arrow Esc [6 4 ~ cFl Esc [ B Down arrow Esc [6 5 ~ cF2 Esc [ C Right arrow Esc [6 6 ~ cF3 Esc [ D Left arrow Esc [6 7 ~ cF4 Esc [ H Home Esc [6 8 ~ cF5

Appendix B Remote Console Redirection

Sequence Legend Sequence Legend

Esc [ K End Esc [6 9 ~ cF6 Esc [ M F5 Esc [7 0 ~ cF7 Esc [ U Page Down Esc [7 1 ~ cF8 Esc [ V Page Up Esc [7 2 ~ cF9 Esc [ Z Shift Tab Esc [7 3 ~ cFl0 Esc [ i Print Screen Esc [7 4 ~ cFll Esc [ 2 i Shift Print Screen Esc [7 5 ~ cFl2 Esc [1 7 ~ F6 Esc Esc Esc Esc [1 8 ~ F7 Esc Del Ctrl-Alt-Del

C Glossary of Network Terminology

BPS An acronym for Bits Per Second. The term BPS is used on a network as a measurement of speed or data throughput.

client A computer workstation connected to a Local Area Network (LAN) that has access to resources located on another (usually more capable) computer called a server, HP NetServer, or file server. A client can request some service to be performed by another networked device.

CPU An acronym for Central Processing Unit (CPU). A complex set of electrical circuits that executes stored program instructions. The CPU is the brain of the computer.

device database This database stores a list of devices discovered the last time the server was operational. The device database is used to detect changes to the server. For example, if a hard drive is no longer operational after a power outage, it will be discovered when the list of current devices is compared to the list stored in the device database.

device driver A software utility which, when installed on a system, supports a particular hardware component, such as a printer, disk drive, or interface card.

DHCP An acronym for Dynamic Host Configuration Protocol. DHCP was designed to reduce the complexity of IP network administration by providing a standard methodology for automatically configuring network hosts. A DHCP server provides the client with a valid IP address, a subnet mask and a default gateway. DHCP service is set up using the DHCPADMN program.

DMA An acronym for Direct Memory Access. The DMA channel is a transaction policy in which data is transferred directly between a peripheral device and the computer's main memory without CPU intervention.

driver Software or firmware between hardware devices (such as video boards, printers, and keyboards) and the software application.

file server A computer equipped with relatively large amounts of mass storage which provides file handling services to a network. A file server may impose various levels of control as it regulates access to common data files and applications available to the network.

host adapter There are numerous kinds of adapters--usually integrated into the computer's main circuit board--that permit the computer to communicate with a

Appendix C Glossary of Network Terminology

peripheral device (such as a modem, printer, or CD-ROM drive) for which the computer itself doesn't have the proper connections.

HP Support Anywhere Client A workstation on a LAN designated to receive information about operating conditions at networked HP NetServer E Series servers.

HP NetServer Navigator CD-ROM A repository of software support products including setup and installation programs for Support Anywhere.

I/O An acronym for Input/Output. I/O refers to the sending and receiving of data in reference to a computer's Central Processing Unit (CPU). Peripheral devices such as disk drives and keyboards are managed via the CPU's I/O channel.

IP address A unique string of characters assigned to networked devices to facilitate communications. Generally, you use IP addresses if your network protocol is TCP/IP, or if your NetServer includes operational web server software. To find the IP address of a Windows NT server, use the "ipconfig" program.

LAN An acronym for Local Area Network. LANs interconnect servers, clients, and other peripheral devices such as printers. The result is shared data communications in which any computer can interact with any other interconnected device in the group. LAN devices are distributed over a relatively limited area--usually within the same building.

LAN adapter A hardware interface circuit board that either plugs into a slot, or is built in to the computer's main circuit board (may also be called a "mother board"). The LAN adapter provides hardware interfacing that allows a computer to communicate to a Local Area Network. (See NIC and LAN)

LAN adapter driver Specialized software or firmware between a LAN adapter and communications software that enables interfacing across a Local Area Network.

NetWare Loadable Modules (NLM) Customized servers are built from pieces or tools called NetWare Loadable Modules. An NLM is a program that can be loaded or unloaded from the server while the server continues to run.

network A group of computers and other peripheral devices connected so that they can communicate with one another. Most networks are setup to transmit data, usually over telephone lines.

NIC An acronym for Network Interface Card. A NIC is a hardware interface circuit board designed to plug into a slot usually provided on a computer's main circuit board. The NIC provides a hardware interface that allows a computer to communicate with other networked devices. (See LAN adapter)

Appendix C Glossary of Network Terminology

node A computer, file server, or peripheral device connected to a LAN that is used to create receive or repeat a message or stream of data. Generally, a node refers to a client or workstation. (See client and workstation)

packet A unit of information typically sent across a network from one device to another. Usually the packet has a pre-defined maximum and minimum size that also includes an identification number as well as information about its origin and destination.

peripheral A device, such as a printer or modem, attached to a computer. A peripheral typically serves some input/output function.

port An access point for connection on a computer or peripheral device that is used to send and/or receive data.

protocol A set of procedures or conventions defined to facilitate the exchange of data between different kinds of computer systems, or devices.

RAM An acronym for Random Access Memory. RAM is computer hardware used to temporarily store data. Computer RAM is usually composed of a number of computer chips.

ROM An acronym for Read-Only Memory. ROM memory is used to store a computer's general instructions for housekeeping operations. A user can access and use data stored in ROM, but cannot alter the data. ROM is typically stored on a nonvolatile memory chip.

SCSI The Small Computer System Interface is an industry-standard interface which defines mechanical, electrical, and functional requirements for connections and communication between small computers and disk drives and other peripherals. Each disk drive is assigned a SCSI Address or SCSI ID (a number from 0 to 7) that uniquely identifies the device on the SCSI channel.

SNMP An acronym for Simple Network Management Protocol. SNMP is an industry standard protocol that communicates operational information from a server to a designated client workstation. An SNMP agent installed on a server can send information to the client without an explicit request from the client. Such an operation is called a trap. Traps proactively alert the client of changes that occur on a server, such as when a SCSI disk is down. The agent knows which networked client to send traps to through a configurable trap destination..

server A computer, typically running administrative software and storing resources which are available to other computers connected to a Local Area Network (LAN). The server provides centralized multi-user access to system resources such as databases. (See file server)

Appendix C Glossary of Network Terminology

TCP/IP An acronym for Transmission Control Protocol/Internet Protocol. TCP/IP defines specific networking rules for connecting different kinds of computers and managing data errors, security issues, and line failures.

WAN An acronym for Wide Area Network. WAN is a communications network similar in function to a Local Area Network (LAN) that can cover whole geographical regions using telephone cables or microwave typically provided by a common carrier. (See LAN)

workstation An individual computer connected to a network or LAN. Support Anywhere uses the equivalent term "client". (See also client and server)

D Configuration Worksheet

Make a copy of this configuration worksheet to fill out before you begin setting up Support Anywhere on your network.

E Warranty, Software License, and

Support

Software Product Limited Warranty

The HP Software Product Limited Warranty will govern all Software which is provided to you (including Microsoft software) as part of the HP computer product. This HP Product Limited Warranty will supersede any non-HP software warranty terms that may be found in any documentation or other materials contained in the computer product packaging.

Ninety-Day Limited Software Warranty. HP warrants for a period of ninety (90) days from the date of the purchase that the software product will execute its programming instructions when all files are properly installed. HP does not warrant that the operation of the software will be uninterrupted or error free. In the event that this software product fails to execute its programming instructions during the warranty period, Customer’s remedy shall be a refund or repair. Should HP be unable to replace the media within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and all copies.

Removable Media. HP warrants the removable media, if supplied, upon which this product is recorded to be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase. In the event the media proves to be defective during the warranty period, Customer’s remedy shall be to return the media to HP for replacement. Should HP be unable to replace the media within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other non-removable media copies of the software product.

Notice of Warranty Claims. Customer must notify HP in writing of any warranty claim not later than thirty (30) days after the expiration of the warranty period.

Limitation of Warranty. HP makes no other express warranty, whether written or oral, with respect to this product. Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90-day duration of this written warranty. Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you.

Appendix E Warranty, Software License and Support

This warranty gives specific legal rights, and you may also have other rights that vary from state to state, or province to province.

Limitation of Liability and Remedies. THE REMEDIES PROVIDED ABOVE ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFIT) WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Obtaining Warranty Service. You may obtain Warranty service from your Authorized HP Reseller or HP Sales and Service Office.

Consumer transactions in Australia and the United Kingdom: The disclaimers and limitations above shall not apply and shall not affect the statutory rights of a Consumer.

HP Software License Agreement

ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.

HP Software License Terms

The following License Terms govern your use of the accompanying Software unless you have a separate written agreement with HP.

License Grant. Hewlett-Packard grants the Customer a license in the software, subject to the following:

Use. "Use" means storing, loading, installing, executing or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. The software resides on the HP NetServer Navigator CD-ROM and consists of three pieces: the HP Support Anywhere Client software, the Server software, and the Remote Console communications software.

Appendix E Warranty, Software License and Support

• The HP Support Anywhere Client software may be used on one or more

client personal computer workstations connected to a network that includes HP NetServer E Series systems.

• The Server software may be used on one or more HP NetServer E Series

systems.

• The Remote Console communications software (Symantec's

pcANYWHERE32 product supplied by HP) may be used on one remote personal computer workstation and one HP NetServer E Series.

Ownership. The Software is owned and copyrighted by HP or its third party suppliers. Your license confers no title or ownership in the Software and is not a sale of any rights in the Software. HP's third party suppliers may protect their rights in the event of any violation of these License Terms.

Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any public network.

No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP's prior written consent is obtained. In some jurisdictions, HP's consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software.

Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer.

Termination. HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations and merged portions in any form.

Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations.

U.S. Government Restricted Rights. The Software and any accompanying documentation have been developed entirely at private expense. They are delivered and licensed as "commercial computer software" as defined in DFARS

252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991) or DFARS

Appendix E Warranty, Software License and Support

252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a), or as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved.

Technical Support

Telephone Support

The HP-supplied hardware and software in HP servers are covered by no-charge telephone assistance during the warranty period. In some geographic areas this telephone support is provided by Hewlett-Packard; in other areas, telephone support is provided by your reseller.

For non-HP-supplied products, support numbers are included in the product documentation or are available from your reseller.

Hewlett-Packard provides telephone assistance in installing, configuring, and diagnosing the server such that one local client PC is able to log into an HPsupported network operating system.

Assistance with additional functions, such as system design, operating system upgrades, or performance optimization—and assistance with other technical areas, such as cabling, non-HP hardware, or multiple operating system environments—is available from Hewlett-Packard, resellers, or consultants at additional charge. For example, HP offers Network Phone-In Support Service with a 7-day, 24-hour option for network operating systems and multi-vendor hardware. Contact your local HP office for details.

Obtaining HP Repair and Telephone Support

U.S. and Canada. For hardware service and telephone support, contact either:

• Participating Service Authorized HP Personal Computer Reseller

• HP Customer Support Center (Colorado) (1 970) 635-1000 from 6 AM to

8 PM Mountain Time on Monday through Friday, and from 9 AM to 3 PM Mountain Time on Saturday

Europe. For hardware service and telephone support, contact either:

• Participating Service Authorized HP Personal Computer Reseller

• HP Customer Support Center (Amsterdam):

Appendix E Warranty, Software License and Support

Austria: 0660 6386 Belgium (Dutch): 02 626 8806 Belgium (French): 02 626 8807 Denmark: 3929 4099 Finland: 02 03 47 288 France: 01 43 62 3434 Germany: 0180 525 8143 Ireland: 01 662 5525 Italy: 02 2 641 0350 Netherlands: 020 6068751 Norway: 2 2 11 6299 Portugal: 01 441 7199 Spain: 902 321 123 Sweden: 08 619 2170 Switzerland: 084 880 1111 United Kingdom: 0171 512 5202 International

44 171 512 5202

(English):

Asia/Pacific. For hardware service and telephone support, contact either:

• A participating Reseller

• HP Customer Support Center:

Singapore 272-5300 Malaysia 295-2566 Hong Kong 800-7729 Indonesia 350-3408 Thailand 661-4011 China 010-62625666 ext. CSC

Other countries. For hardware service, contact your local HP office. For telephone support, contact your authorized HP reseller.

Appendix E Warranty, Software License and Support

Using Other Information Services

Worldwide, access the HP NetServer World Wide Web home page:

http://www.hp.com:80/netserver/support

For software patches and driver updates:

In the US, access the HP PC Support BBS: (208) 344-1691 Worldwide, access the HP FTP Server:

ftp://ftp.hp.com/pub/servers

You can also access the FTP directly, using the following instructions::

From the DOS prompt: ftp ftp.hp.com LOGON: anonymous PASSWORD: <your e-mail address>

For more information on the product:

HP Audio Tips & Fax Info (HPFirst):

(800) 333-1917 U.S. and Canada (208) 344-4809 Outside U.S. and Canada

For information on CompuServe call

(800) 524-3388 U.S. and Canada 0130-37-32 Outside U.S. and Canada

After logging in to CompuServe, type GO HPSYS to get onto the HP Forum.

HP Support Anywhere Installation And User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual