HP Support Anywhere Installation And User Manual
HP Support Anywhere
Installation and User Guide
Server Management Software
For the Support Expert
HP Part Number 5967-1534
Printed August 1997
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including,
but not limited to, the implied warranties of merchantability and fitness for a particular
purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental
or consequential damages in connection with the furnishing, performance, or use of this
material. Hewlett-Packard assumes no responsibility for the use or reliability of its
software on equipment that is not furnished by Hewlett-Packard.
This document contains proprietary information that is protected by copyright. All rights
are reserved. No part of this document may be photocopied, reproduced, or translated to
another language without the prior written consent of Hewlett-Packard Company.
Materials reprinted with the permission of Symantec Corporation. Symantec makes no
warranty of any kind regarding the accuracy, correctness, or sufficiency of the information
in the publication, and the use of any information therein is or will be free from claims of
intellectual property infringement of any kind.
The use of trademarks or other designations is for reference purposes only. The following
trademarks are used in this manual:
SCSI Status SNMP agent software copyright Adaptec, Inc., 1997; all rights reserved;
distributed by Hewlett-Packard Company under license. Adaptec is a trademark of
Adaptec, Inc. Microsoft and MS-DOS are U.S. registered trademarks of Microsoft Corp.
Windows and Windows NT are trademarks of Microsoft Corp. Novell, NetWare, and
IntranetWare are registered trademarks of Novell, Inc. pcANYWHERE,
pcANYWHERE32, and Symantec are trademarks of Symantec Corporation. CompuServe
is a U.S. registered trademark of CompuServe, Inc.
See Appendix E, "Warranty, Software License, and Support" for further information.
Hewlett-Packard Company
Network Server Division
Technical Communications / MS 53U-FJ
5301 Stevens Creek Boulevard
P.O. Box 58059
Santa Clara, CA 95052-8059, USA
© Copyright 1997, Hewlett-Packard Company
ii
Contents
1 Quick Start....................................................................................................1
Part 1. Setup at the Client Workstation .........................................................4
Part 2. Setup at Each HP NetServer.............................................................5
Part 3. Verify Correct Installation...................................................................6
Part 4. Enable Remote Console Options.......................................................7
2 What is HP Support Anywhere?..................................................................9
Audience Assumptions...................................................................................9
Documentation.............................................................................................10
HP Auto Alert Helps You Monitor Your Servers............................................10
HP Support Anywhere Helps You Manage Your Servers..............................11
Your Servers Alert You to Problems.........................................................12
Problems With Solutions..........................................................................12
Web Interface Features ...............................................................................14
HP Auto Alert Features................................................................................16
HP Auto Alert Alarms List ........................................................................17
Remote Console Options.............................................................................17
Software Components..................................................................................19
Required Hardware and Software.................................................................21
HP NetServer Hardware Required ...........................................................21
HP NetServer Software Required.............................................................21
HP Support Anywhere Client Hardware Required.....................................22
HP Support Anywhere Client Software Required......................................23
3 Installing HP Support Anywhere...............................................................25
Installation Overview....................................................................................25
Part 1. Setup at the Local Client Workstation..............................................29
Part 2. Setup at Each HP NetServer...........................................................34
Installing on Novell NetWare Servers ......................................................34
Installing on Windows NT Servers ...........................................................34
Part 3. Verify Correct Installation.................................................................37
Troubleshooting.......................................................................................40
Part 4. Remote Console Options.................................................................43
HP Remote Console Redirection (E 40 and E 45 only).............................44
Graphic Console Redirection (Windows NT)............................................55
iii
Contents
RCONSOLE (NetWare)...........................................................................61
4 Using HP Support Anywhere.....................................................................65
Running HP Support Anywhere....................................................................65
HP Support Anywhere Auto Alert.............................................................66
Auto Alert Response Options...................................................................67
Using HP Support Anywhere's Web Interface...............................................70
Server Description Page..........................................................................71
Server Configuration Pages.....................................................................72
Menu Buttons...........................................................................................75
Web Security Considerations.......................................................................78
User IDs and Passwords..........................................................................79
IP Address Restriction..............................................................................79
Encryption................................................................................................79
A Customizing the Support Anywhere HP NetServer .................................81
Installing SNMP Software Agents Manually on Novell NetWare Servers......81
Loading the Automatic Server Restart Software for Novell NetWare........81
ASR NLM Files and Parameters for Novell NetWare ...............................82
ASR Program Files and Parameters for Windows NT..............................83
B Terminal Emulation Keys (E 40 and E 45 only)........................................85
C Glossary of Network Terminology............................................................87
D Configuration Worksheet..........................................................................91
E Warranty, Software License, and Support ...............................................93
Software Product Limited Warranty..............................................................93
HP Software License Agreement..................................................................94
Technical Support........................................................................................96
Index...............................................................................................................99
iv
1 Quick Start
HP Support Anywhere is a group of network management tools that allows you to
efficiently monitor and maintain your HP NetServers E Series. At the client,
Support Anywhere's Auto Alert feature notifies you of server dysfunction, and its
web interface provides you with management tools including error logging,
configuration information, and error threshold setting. In addition, Support
Anywhere includes a remote console support feature that allows you or your
Value Added Reseller (VAR) to remotely run server diagnostics and access server
controls.
Support Anywhere
offsite Remote Console
Support Anywhere
Server
Support Anywhere
Client
Figure 1: Overview: HP Support Anywhere on a LAN
Support Anywhere installation includes four parts:
Part 1. Setup at the Client Workstation
Part 2. Setup at Each HP NetServer
Part 3. Verify Correct Installation
Part 4. Enable Remote Console (Optional, see Chapter 3)
1
Chapter 1 Quick Start
You can choose the Support Anywhere features you want to use during Client
Setup (Part 1). If you want to install only the Auto Alert feature, during setup, do
not configure your NetServer's as web servers.
Steps for installing Support Anywhere software differ depending on whether your
NetServers are running Novell NetWare/IntranetWare or Microsoft Windows
NT.
Should you use Quick Start? If you are unfamiliar with terms such as
SNMP and IP address, refer to the detailed installation instructions in Chapter 3.
If you want more background before using Quick Start, review the information
provided in Chapter 2. If you are an experienced network administrator, these
Quick Start procedures may be all you need to install Support Anywhere.
Before Proceeding: Review "Required Hardware and Software" in Chapter 2
to ensure you have the necessary components to set up Support Anywhere.
If you want to use Support Anywhere's web-based management features, copy
and fill out the Configuration Worksheet in Appendix D. You will need the
following information for each HP NetServer:
Server name
NOS installed (either Windows NT or Novell NetWare/IntranetWare)
Web server software installed? Yes/No
IP address
SNMP community name
IPX address (if your server is running NetWare/IntranetWare or supports
IPX)
Use your Configuration Worksheet (Appendix D) to keep track of the
information for each NetServer you are setting up.
NOTE Be sure you have supervisor-level privileges for the Novell
NetWare servers you want to include under Support Anywhere
management. Likewise, verify that you have administrator
privileges for your Microsoft Windows NT servers.
IP and IPX Addresses: Use IP addresses if your network protocol is
TCP/IP, or if your NetServer includes operational web server software. Use IPX
addresses if your network protocol is IPX. You can use both protocols, although
as a general rule, NetWare-based networks support IPX addressing.
The following illustration is a flowchart of the installation process. Use it as a
checklist as you proceed through the installation.
2
Chapter 1 Quick Start
HP Support Anywhere Installation Flowchart
ConfigureServer
Start
Windows NT Servers
hardware,
Install Utility Partition
(E 40Road Map)
Install NOS and
Web S erver software
(NOS Documentation)
Fill outConfiguration
Worksheet
( Appendix D)
Run SupportAnywhere
Client Setup at local
client
(Quick Start/Chapter 3)
Run SupportAnywhere
Server Setup on
server(s)
(Quick Start/Chapter 3)
NetWare Servers
Run S erver Setup at
each server
(Quick Start/Chapter 3)
Set clientSNMP trap
destination at each
server
(Quick Start/Chapter 3)
Finish
ServerSetupisdonefor
you over the network
during Client Setup
Client SNMP trap
destination is set for you
during Client Setup
Reboot eachserver
Verify server up/down
alarms are received at
the client
(Quick Start/Chapter 3)
Setup offsite Remote
Console
(Optional, see
Chapter 3)
3
Chapter 1 Quick Start
Part 1. Setup at the Client Workstation
¨
Step 1 Start Setup
Insert the HP NetServer Navigator CD-ROM in your Support Anywhere
Client's CD-ROM drive. From the Windows Program Manager, run
setup.exe located in the HPSA\US\CONSOLE\DISK1 subdirectory.
A welcome screen directs you to close all currently active Windows
applications.
¨
Step 2 Choose Installation Option
For a first time installation, choose the default option, Initial Install. For
servers running Novell NetWare/IntranetWare, Support Anywhere setup
installs both client and server(s) software.
¨
Step 3 Select Directory for Support Anywhere
Support Anywhere presents you with the default: C:\PROGRAMf\HPSA.
Setup copies its program files to the selected directory.
¨
Step 4 Select a Web Browser
Setup checks your Windows configuration and, if possible, identifies your
current web browser. You can use the identified browser, or select a new
one.
¨
Step 5 Server List Configuration
Identify and configure your web and non-web servers. Click Create or
Update List. For web-based management, you need to identify the IP
address, the SNMP community and, if appropriate, the IPX address for
each selected server.
◊ In an environment that includes Windows NT servers, Windows NT
web servers can support your non-web servers, including both Novell
NetWare/IntranetWare and Windows NT. Continue to Step 6.
◊ In an exclusive Novell NetWare/IntranetWare environment, all HP
NetServers must include web server software for web-based
management. If this describes your network, client installation is
finished. Please read "Before Proceeding to Part 2," for HP
NetServer installation.
4
Chapter 1 Quick Start
¨
Step 6 Configure Web Servers
You can manage non-web servers over the web using Windows NT
NetServers. Select a web server, and then identify all the non-web servers
it will support. If you have listed NetWare servers, setup will include them
as well.
¨
Step 7 Print Out Windows NT Server List
At the end of Client setup, a text file (based on information you entered
during setup) lists your managed Windows NT servers and your client
address information including host name, IP address, and IPX address. Be
sure to print this file. You'll need the information to install the SNMP
agent software on your HP NetServers running Windows NT.
Before Proceeding to Part 2: When HP Support Anywhere Client setup is
finished, the Support Anywhere icon appears in the display, or, in Windows 95,
on the program bar. Leave the client operational; installation is not complete.
As soon as Support Anywhere's Auto Alert feature is launched, the program
starts regular periodic polling of all NetServers on the servers list. At this point,
each listed server posts a Server Down Auto Alert notice because installation has
not yet been completed at your NetServers.
You still need to install the Server software at each Windows NT server you
want to monitor with Support Anywhere. In addition, all listed NetServers must
be restarted.
Part 2. Setup at Each HP NetServer
HP NetServer running Novell NetWare/IntranetWare: Restart each
HP NetServer running NetWare/IntranetWare to activate the SNMP agents that
were installed during client setup. (Logging off and on does not constitute a
server restart.) Proceed to Part 3: Verify Correct Installation.
NOTE If you installed your Network Operating System utilizing the
Configuration Assistant "Express mode" or Custom
"Automated mode" from the HP NetServer Navigator CD
(version F.01.05 and later) , you may skip at least Step 1 of the
Windows NT instructions listed below. If you've also set the
SNMP trap destination of your client during the NOS install,
you may skip steps 1 to 3 of the Windows NT instructions
listed below.
5
Chapter 1 Quick Start
HP NetServer running Microsoft Windows NT: Follow these steps to
complete installation for each NetServer running Windows NT.
¨
Step 1 Run HP Support Anywhere Server Setup
Insert the HP NetServer Navigator CD-ROM in your NetServer's CDROM drive, and run setup.exe, located in the
HPSA\US\SERVER\DISK1\WINNT subdirectory. Choose "Install
SNMP Agents and WEB Interface Software".
¨
Step 2 Check SNMP Setup
Check SNMP setup to insure the correct listing of your client's community
name and address information. In the Windows Program Manager,
double-click Control Panel, then Network. Configure your SNMP Service
using the community name and address (as listed in the printout you
generated in Step 7 of Part 1). Enter IP and/or IPX addresses, and the
hostname if your network uses the DHCP protocol.
¨
Step 3 Restart the HP NetServer
To complete the installation, you must restart each HP NetServer that you
included in your Support Anywhere setup.
Part 3. Verify Correct Installation
Go to the client workstation to verify correct installation.
You will find that each restarted NetServer has sent a Server Restart message to
your designated client to let you know that installation was successful.
Depending on the number of NetServers installed, Auto Alert Server Restart
messages should already be queued up on the client display. However, they will
not be visible until you clear the Server Down messages that were automatically
posted before installation was completed.
1. Clear the Server Down notifications.
2. At each NetServer's Server Restart message, click Go There to test the
web connection.
3. Close the web browser displaying the NetServer's web page to return to
your local client's Auto Alert message.
4. Click OK to clear the Auto Alert message.
This reveals any previous Auto Alert notifications.
6
Chapter 1 Quick Start
Continue this procedure to verify that all NetServers generated a Server
Restart and that all web connections are operational.
Part 4. Enable Remote Console Options
For detailed information about enabling Support Anywhere's optional Remote
Console features, see Chapter 3.
7
2 What is HP Support A ny where?
One of the challenges faced by today's network manager is to maintain control
over increasingly decentralized computing environments. As networks become
more complex, the servers need to be carefully managed and their performance
tracked. This is where Support Anywhere fits in. Support Anywhere provides a
set of management tools you can use to maintain and control networked HP
NetServers E Series running Microsoft Windows NT or Novell
NetWare/IntranetWare.
Support Anywhere assists in maintaining your network by providing you with
timely information about your network servers. Basically, you need to know when
a server is experiencing problems, or if it is likely to have problems in the near
future. Support Anywhere management tools include:
• Auto Alert provides prompt notification of server operations
• Web Interface takes you directly to your NetServer's web page for
detailed information about NetServer operations
• Remote Console Redirection allows a Value Added Reseller (VAR),
system administrator, or support technician to take control of the server in
order to maintain, configure, or otherwise manage server operations.
A udience A ssumptions
This guide is designed for the VAR, and for the user who is familiar with
installing and configuring computer and network software. You need to be
familiar with:
• client operating systems such as Microsoft Windows
• Novell NetWare/IntranetWare and/or Microsoft Windows NT network
operating systems, and Internet/intranet web server software
• logging on to a server as a supervisor or administrator
• the basic administrative tasks required to maintain network operations
• Internet browsers, such as NetScape Navigator (v2.0 and v3.0) and
Microsoft Internet Explorer (v3.0)
9
Chapter 2 Introducing HP Support Anywhere
• installing and configuring network software, including web-based
products
If you are unfamiliar with software installation, or have not previously
administered computer networks, contact your computer dealer or HewlettPackard for technical support.
Documentation
HP Support Anywhere includes the following documentation:
• This guide, which describes how to install and use HP Support Anywhere
to manage your HP NetServer E Series servers.
• HP Support Anywhere application online help
• pcANYWHERE online documentation. The complete pcANYWHERE
User Guide is in Adobe Acrobat PDF format on the HP NetServer
Navigator CD in the \HPSA\language\PCA32 subdirecory (where
language represents a two letter abbreviation for your local language).
• The HP Support Anywhere README file. For the client and your Novell
NetWare servers, a version of this file is available from the "HP Support
Anywhere" program group on your Windows client. For Windows NT
servers, a version of this file is available in the "HP Support Anywhere"
program group. Use these README files to obtain the latest information
about HP Support Anywhere.
HP Auto Alert Helps You Monitor Your Servers
HP Auto Alert simplifies network administration by forwarding messages from
your NetServers about changes in operating condition to a client workstation of
your choice.
Using Support Anywhere, your HP NetServer E Series systems can send alarm
messages over the LAN when a problem occurs. Auto Alert uses the industry
standard Simple Network Management Protocol (SNMP) as its message delivery
system. SNMP is available in both the Microsoft Windows NT and Novell
NetWare/IntranetWare network operating systems.
10
Chapter 2 Introducing HP Support Anywhere
HP Support A nywhere Helps You Manage Your
Servers
Support Anywhere's web interface allows you to browse critical information
about your servers from the office intranet. Network administration is simplified
because you can remotely view a summary of alarms generated by a given server,
set alarm parameters, check disk drive capacity, and review SCSI bus and
network interface configuration, and server configurations.
The figure below provides an example of an office using Support Anywhere's
network management tools.
HP Support Anywhere
Web Servers
Windows NT or Novell
NetWare servers on the
LAN set up as web
servers. These s ervers
can send alarms to the
clientabout their
operating condition.
They also provide a
home page wherea
clientmay browse
additional information
aboutthe server.
HP NetServer
Support Anywhere
Web Server
HP NetServer
Support Anywhere
Non-Web Server
Support Anywhere
Client
HP NetServer
Support Anywhere
Non-Web Server
HP Support Anywhere
Client
APCworkstationonaLAN
designated to receive
alarms describingthe
operatingcondition of
networkedHP NetServer E
Seriesservers.
HP Support Anywhere
Non-Web Servers
Non-web servers, such a s
file or application servers, on
a LAN that can send alarms
to the client about their
operatingcondition. These
serversmay also have links
on a Windows NT web
server to allow a client to
browse information about
these servers.
Figure 2: HP Support Anywhere on a Local Area Network
Your Servers Alert You to Problems
Support Anywhere's Auto Alert feature provides you with instant alarm
notification from your NetServers via SNMP agents installed on your NetServers.
• SNMP alarm agent software is loaded onto each of your servers. The
software works behind the scenes to monitor critical server operations,
11
Chapter 2 Introducing HP Support Anywhere
such as SCSI device status, disk capacity, and network card status. When
an agent on the server discovers an unusual condition or a potential
problem that may affect server function, the server software sends an
SNMP alarm message over the LAN to a client PC that you designate.
• Support Anywhere's Auto Alert client software allows any designated
client PC running Windows to receive server messages over the LAN.
The following illustration shows how this works.
Support Anywhere
2
Client The designated
Support Anywhere Server
1
Server software detects that
one of the hard disks is
almost full. A message is
sent over the LAN via SNMP
to a designated client
workstation.
Client
SNMP Alarm
client workstation
receives the alarm and
displays an Auto Alert
message on the screen.
The message contains
a description of the
problem and advice on
what to do.
Printer
NetWare
NetServer
Figure 3: How You Receive Alarm Notification
Windows NT
NetServer
Problems W ith S olution s
By assigning a client workstation to network management, you can use Auto
Alert to oversee all HP NetServer E Series servers connected on the local
network.
A typical Auto Alert notification is shown in the figure below. In this case, the
HP NetServer is notifying the Auto Alert Client via the network that a hard drive
is nearing total storage capacity.
12
Chapter 2 Introducing HP Support Anywhere
Figure 4: Example HP Auto Alert Alarm
Auto Alert's traffic light displays the severity of the alarm at a glance. A red light
indicates a problem requiring immediate attention. A yellow light signals a
warning and a green light indicates a return to normal server operations. The
blue "i" symbol is an informational message only; no action is necessary. In this
example, Auto Alert warns that a change (in this case a notice regarding disk
storage on the server's drive C has occurred at HP NetServer "NRD-C006". The
date and time of the alarm are also noted. To interpret the alarm, click Advice.
If you want to find out more about the server that sent the message (and you fully
installed Support Anywhere), click Go There to launch your client's web browser
program to automatically access the server's home page.
Web Interface Features
Support Anywhere's web interface takes you right to a problematic server. You
can browse through your server's web pages to get detailed information about the
server's current operation, configuration, and operational history. In fact, you can
view critical functions and statistics for each server you've setup for web support
whenever you want using the interface provided by your own browser (either
Netscape or Microsoft Internet Explorer).
13
Chapter 2 Introducing HP Support Anywhere
Support Anywhere is flexible in its management of multiple network operating
systems (NOS). However, to use the web interface features, the following NOSspecific rules apply:
• For Novell NetWare/IntranetWare, each server that you want to manage
via a Support Anywhere web page must either be a web server, or must be
managed via a Windows NT web server.
• For Microsoft Windows NT, only one server needs to be set up as a web
server. Non-web servers can have links on the web server's Support
Anywhere web page. Note that you may establish a secondary Windows
NT web server as a backup in case the primary web server goes down.
The following figure shows Support Anywhere installed in a typical office
intranet environment.
Support Anywhere
1
Client
Using a web
browser, thedesignated
client workstation may
go to the HP Support
Anywhere web page on
the web server to view
detailed information
about any server on the
LAN.
Client
Support Anywhere
Support Anywhere
2
Server
Each Novell
NetWare web
server can have an
HP Support
Anywhere web
page.
NetWare
Web Server
Windows NT
Web Server
Windows NT
or NetWare
Non-Web Server
3
Server
A single Windows
NT web server can
have an HP Support
Anywhere web
page with links to
any other servers.
Figure 5: HP Support Anywhere in an Office Intranet
Using a web browser on the client, you can get critical information about your
servers and their operational status. The following figure illustrates the server
management features of Support Anywhere's web interface.
14
Chapter 2 Introducing HP Support Anywhere
Figure 6: HP Support Anywhere Server Description Page
HP Auto Alert Features
Support Anywhere's alarm notification feature, Auto Alert, provides:
• Alarm notification in an easy-to-use, intuitive 'stoplight' interface
• Problem identification, coupled with appropriate remedies
• Server operational status: up/down
• Centralized monitoring of multiple HP NetServers running either Novell
NetWare/IntranetWare or Windows NT network operating systems
• Notification of NetServer disk space capacity, network interface card
(NIC) status, SCSI adapter and device problems, and potential HP
NetServer SCSI hard disk problems
• Multiple Client support. (Data from monitored HP NetServers can be
directed to more than one workstation.)
• Automatic Server Restart (ASR) notification
15
Chapter 2 Introducing HP Support Anywhere
HP Auto Alert Alarms List
The table below lists the types of monitoring and alarm notifications that may be
sent to your HP Auto Alert Client.
Table 1: HP Support Anywhere Monitor and Alarm Capabilities
Status and Alarm Capabilities
Server SCSI status* Warns you of SCSI adapter and device problems
HP Disk System* Warns you of predicted SCSI disk drive failures
Storage Capacity Planning Helps track a server's volume usage
Server Network Cards Monitors PC LAN adapter card performance
* This alarm is not supported for disks connected to the HP Disk Array Controller
accessory product.
Description
statistics and notifies you if any threshold values
are exceeded
Remote Console Options
The HP NetServers E Series incorporate remote access capabilities. Using
pcANYWHERE32 (included on the HP NetServer Navigator CD-ROM) or
terminal emulation software of your own choosing, you can access your
NetServer from a remote site. Remote access is particularly useful for network
administrators, VARs, support technicians, and other maintenance personnel
who can evaluate, maintain and, if necessary, reconfigure a NetServer remotely.
The HP NetServer E 40 and E 45 offers a range of remote control capabilities.
With a modem connection at one of the NetServer's serial ports, personnel at a
distant workstation or terminal can control server functions (including the boot
process), run diagnostic utilities, and perform NOS-level configuration
procedures.
Support Anywhere includes three distinct methods you can use to control an HP
NetServer remotely. These are:
• HP's Console Redirection (E 40 and E 45 only)
• Graphics Console Redirection (Windows NT)
• RCONSOLE (Novell NetWare)
In addition to HP's hardware-level Console Redirection (E 40 and E 45 only), two
NOS-specific methods of redirecting NetServer operations are supported and
documented for use with a NetServer E Series system:
16
Chapter 2 Introducing HP Support Anywhere
HP Console Redirection (E40 only )
HP Console Redirection is built into the E 40 and E 45 NetServer BIOS and is
NOS independent. Use HP's BIOS level remote access to diagnose and remedy
problems associated with a NetServer's hardware operations or configuration.
Using Remote Console, you can remotely access a customer's NetServer to:
• Update the system BIOS. This feature is particularly useful since it allows
you to update a NetServer's BIOS remotely.
• Run HPVGSet Utility to configure and test HP 10Base-T adapters
(J2973A or J2970A).
• Run the SCSI Configuration Utility. This utility allows you to configure
the server's SCSI host adapter settings, format a disk, or verify disk
media.
• Run the Diagnostic Assistant. This utility provides you with ways to test a
NetServer's hardware components, including main circuit board function.
• Remotely boot the server and view startup messages.
• Set or reset system date, time, and keyboard language.
• Take complete remote control of a customer's HP NetServer running
Windows NT. Using pcANYWHERE32 graphic console redirection, you
can perform all management operations on the HP NetServer from your
remote console.
Graphics Console Redirection (Windows NT)
You can use pcANYWHERE32's capabilities (when installed at both NetServer
and remote console) to gain virtually full graphic control over an HP NetServer E
40 or E 45 from a remote location.
Using this feature, the console display exactly mimics the display at the
NetServer. In this way, you can take full control of your HP NetServer from the
remote console. pcANYWHERE32 graphics console redirection requires your HP
NetServer to be running Windows NT.
pcANYWHERE32 allows you to redirect what's graphically displayed on an HP
NetServer running Windows NT 3.51 or 4.0 to a remote Windows NT 3.51 or
Windows 95 PC console. Features include the ability to:
• launch the NetServer's registry editor
17
Chapter 2 Introducing HP Support Anywhere
• run NOS-level diagnostics on the NetServer
• access the NetServer's control panel to review and modify a connected
NetServer's NOS level configuration settings, including network settings,
administrative tools, and driver installation.
RCONSOLE (NetWare)
You can use Novell NetWare's RCONSOLE program to take control of a
customer's HP NetServer running Novell NetWare/IntranetWare. RCONSOLE
works at the NOS-level to provide full character-based remote access to a
NetServer running IntranetWare 4.11. Features include the ability to:
• load and unload modules (NLMs)
• run NOS-level diagnostics on the NetServer
• monitor and evaluate NetServer performance
• perform NOS-level configuration including modification of network
settings
For supplemental information on setup and use of the Remote Console feature at
the NetServer, see "Server Management Using HP Support Anywhere" in the HP
NetServer E Series User Guide.
Software Components
The Support Anywhere software stored on the HP NetServer Navigator CD-ROM
consists of two components: Support Anywhere server software and Support
Anywhere client software.
HP Support A ny where Server Software
Support Anywhere software must be installed on each HP NetServer and
includes:
• HP SNMP Alarm Agent Software HP's Simple Network Management
Protocol (SNMP) based software works behind the scenes to identify
changes in the HP NetServer status. When a monitored operation on the
server exceeds a pre-defined threshold, a notice is relayed over the
network using SNMP software (installed at both the HP NetServer and
Support Anywhere Client).
18
Chapter 2 Introducing HP Support Anywhere
• HP Web Interface Software During setup, web interface software is
installed on your Novell NetWare or Windows NT web server. It is preconfigured to provide you with details about each of your selected HP
NetServer E Series servers, including configuration and alarm details.
• HP Automatic Server Restart Automatic Server Restart (ASR) eases the
burden of dealing with a system crash or "hang" by automatically
restarting the system if a failure occurs. ASR uses a combination of
software and hardware to do this. (The hardware components are built in
to the HP NetServer.)
When ASR service is enabled, the ASR software periodically notifies the
ASR hardware that the system is running correctly. When the system
crashes or hangs, the ASR hardware stops receiving the OK notices and
automatically initiates a system restart.
NOTE In order for the ASR service to function correctly, the system
must be configured to restart successfully without user
intervention.
Be advised, not all system hangs will cause a system restart. For example,
if the network operating system is still functional, but all forms of user
input have been disabled due to error (giving the appearance of a system
hang), ASR will not initiate a system restart.
HP Support A ny where Client Software
Support Anywhere client software is installed on a designated workstation
(referred to in this guide as the Support Anywhere Client). The software is
designed to receive alarms and display notifications from HP NetServer E Series
servers regarding the servers' operational status. Also, in conjunction with your
web browser, Support Anywhere allows you to connect to a problematic server to
investigate an alarm or change its configuration.
Required Hardware and Software
The following hardware and software components are necessary for the proper
installation and operation of Support Anywhere on both your HP NetServer and
Support Anywhere Client.
HP NetServer Hardware Required
Minimum server hardware requirements include:
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Chapter 2 Introducing HP Support Anywhere
• An HP NetServer E Series connected to the network
• For an HP NetServer running Novell NetWare (v3.12 or later), you need
at least 500K of unused disk space on the NetWare SYS volume. For an
HP NetServer running Microsoft Windows NT, you need at least 500K of
available disk space on the drive where the operating system is located.
• HP Predictive SCSI disk drive failure monitoring supports all HP hard
drives that are factory installed in HP NetServer E Series systems
HP NetServ er S oftware Requ ired
Minimum server software requirements include:
• HP NetServer Navigator CD-ROM (included with your server)
• Network operating system server software (installed and running
correctly), either
◊ Novell NetWare v3.12, v4.1, or IntranetWare v4.11(including SMP,
excluding SFT III)
OR
◊ Microsoft Windows NT server software v3.51 or v4.0
NOTE If your NetServer is running Novell Netware v3.12, you can
access the server's home page only via a NetServer running
Windows NT (v3.51 or v4.0) and Microsoft's (IIS) server
software.
• For web-based management support, your server may use the following
web server software:
◊ For Novell NetWare servers:
Novell 2.5 (or 2.51) web server software
For use with Novell Netware 4.1 and IntranetWare 4.11
◊ For Windows NT servers:
Microsoft Internet Information Server (IIS)
Version 2.0 for Windows NT 4.0
Version 1.0 for Windows NT 3.51
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Chapter 2 Introducing HP Support Anywhere
NOTE For web-based management of non-web servers (either Novell
NetWare or Windows NT), the only requirement is that there
must be a Microsoft Windows NT web server to support them.
Web support in a NetWare/IntranetWare-only environment is
limited to NetWare/IntranetWare web servers only.
HP Su pport A ny wh ere C lient H ardwa re Requ ir ed
Minimum hardware requirements for the Support Anywhere Client include:
• A 486 computer, connected to the network
• A VGA color monitor
• 500K of hard disk space
• A CD-ROM drive in order to gain access to the Support Anywhere and
HP Information Assistant software (located on the HP NetServer
Navigator CD-ROM)
The CD-ROM drive you use for installation must be located either in your
Support Anywhere client workstation, or it must be accessible via the network.
NOTE You can make floppy masters of the Support Anywhere
software using the "Create Disks" option on the "HP
Management Solutions" menu located on the HP NetServer
Navigator CD-ROM.
HP Suppor t A ny wher e Clie nt Softwar e Requ ired
Minimum software requirements for proper operation of Support Anywhere are
as follows.
• Microsoft Windows software:
◊ Windows 3.1 clients running in enhanced mode. If you plan on
managing NetWare servers, your Microsoft Windows 3.1 client must
be configured for a NetWare network. Run the DOS version of
Windows Setup to verify or change your Windows network
configuration.
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Chapter 2 Introducing HP Support Anywhere
◊ Windows for Workgroups 3.1, or 3.11, running in enhanced mode. If
you plan on managing Novell NetWare servers, your Windows for
Workgroups Support Anywhere Client must be configured for
NetWare network access. Run Network Setup from the Network group
in the Windows Program Manager to verify or change your Windows
network configuration.
◊ Windows NT Workstation 3.51 (For Support Anywhere's NetWare
features to work properly with the Windows NT NetWare Client
Services, you must replace Microsoft's NETWARE.DRV file with the
copy included in the NET33X.EXE update supplied by Novell
Corporation through CompuServe, or the World Wide Web.)
◊ Windows 95
• Network operating system client software (one or both of the following):
◊ Novell NetWare NETX shell v3.26 or VLM client v1.1 with either
IPX.COM v3.10 or IPXODI.COM v2.10 protocol drivers for IPX
support
◊ TCP/IP stack that includes a Windows Sockets stack. For clients
running Windows for Workgroups, Microsoft's TCP/IP-32 software
includes a Windows Sockets stack.
Web Browser Software Supported
For web-based management support you need to have a web browser installed on
the workstation you designate as your client. The Support Anywhere web
interface can function using either one of the following web browsers:
• Netscape Navigator, v2.0 and v3.0
• Microsoft Internet Explorer, v3.0 (Windows 95 only)
NOTE For information about Support Anywhere that was not
available when this guide was published, see the Support
Anywhere README.WRI file. To view this file, click the
README icon in the Support Anywhere Program Manager
Group.
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3 Installing HP Support Anywhere
This chapter details the installation of Support Anywhere software for both the
client workstation and for each NetServer you want to include in your setup.
Before beginning installation, be sure you have complied with the requirements
in the "Required Hardware and Software" section of Chapter 2.
Support Anywhere Client installation is performed in the context of the HP
NetServer's network operating system—either Novell NetWare or Microsoft
Windows NT.
Installation Overview
You can choose the Support Anywhere features you want to install during Client
Setup (Part 1). For instance, you may elect to install only the Auto Alert features
of Support Anywhere and forego Support Anywhere's web interfacing
capabilities. To disable web interface components during installation, simply
designate all your servers as non-web, that is, "NOT a WEB Server" during
NetServer configuration. Likewise, you can select the remote console features you
wish to use in Part 4 of the installation.
To begin installation of Support Anywhere, run the Support Anywhere software
stored on the HP NetServer Navigator CD-ROM that came with your system.
NOTE In order to use the HP NetServer E 40 or E 45's BIOS-level
console redirection, you must have an installed HP Utility
Partition.
The instructions listed here are based on a CD-ROM installation. If you prefer to
install Support Anywhere from diskettes, you can make diskette masters of the
Support Anywhere software through the "HP Management Solutions" menu of
the HP NetServer Navigator CD-ROM. If you make diskette masters, be sure to
note any changes in drive designation or directory structure as you install the
software.
Support Anywhere installation includes four parts:
Part 1. Setup at the Client Workstation
Part 2. Setup at Each HP NetServer
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Chapter 3 Installing the HP Support Anywhere Software
Part 3. Verify Correct Installation
Part 4. Remote Console Options
Before You Be gin
Keep in mind that the steps for installing Support Anywhere software differ
depending on whether your servers are running Novell NetWare/IntranetWare or
Microsoft Windows NT.
If you want to use Support Anywhere's web-based management features, copy
and fill out the Configuration Worksheet in Appendix D. Regardless of NOS,
you need to gather the following information for each HP NetServer you want to
incorporate into web-based Support Anywhere management:
Web server software installed? Yes/No
NOS installed (either Windows NT or Novell NetWare/IntranetWare)
IP address
SNMP community name
IPX address (if your server supports IPX)
Use your Configuration Worksheet to keep track of the information for each
NetServer you are setting up.
NOTE A unique IP address must be assigned to each HP NetServer to
be incorporated into web management, including NetWare HP
NetServers. Additionally, all NetWare servers require an IPX
address for configuration.
Use IP addresses if your network protocol is TCP/IP, or if your NetServer
includes operational web server software. Use IPX addresses if your network
protocol is IPX. Generally, NetWare/IntranetWare-based networks support IPX
addressing. You can utilize both IP and IPX addresses as necessary.
Finally, be sure you have supervisor-level privileges for the Novell NetWare
servers you want to include under Support Anywhere management. Likewise,
verify that you have administrator privileges for your Windows NT NetServers.
You'll need proper authorization to complete some of the later installation steps.
To find the IPX address of a Novell NetServer, use Novell's "config" program,
which can supply both IP and IPX addresses. To determine the IP and/or IPX
addresses for the Novell NetServers you want to manage using Support
Anywhere. From your NetWare/IntranetWare console workstation, at the
NetWare prompt, execute the utility:
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Chapter 3 Installing the HP Support Anywhere Software
config
The IPX address takes the following form:
internal network number-000000000001
An IPX is always composed of two elements, the 8-character internal network
number and, separated by a dash, a 12-character, device number node address.
Thus:
XXXXXXXX-YYYYYYYYYYYY
where X =internal network number, and Y=000000000001.
Assemble the IPX address using the information provided by the NetWare config
command.
NOTE Be sure to list the network address (internal network number)
first, and separate it with a dash from the node address.
To find the IP address of a Windows NT server, use the "ipconfig" program.
At the Windows NT NetServer:
1. At the DOS prompt, execute the program:
ipconfig.exe
2. Be sure to write down the IP address number. For example:
14.60.81.230
To find the IPX address of a Windows NT NetServer, use the "ipxroute
config" program.
At the Windows NT NetServer:
1. At the DOS prompt, execute the following program (include the config
parameter):
ipxroute config
2. The ipxroute config program may or may not specify the complete IPX
number.
◊ If the IPX internal network number is specified, the IPX address takes
the following form:
internal network number-000000000001
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Chapter 3 Installing the HP Support Anywhere Software
Be sure not to couple the device number and the network number. In
this example, the correct IPX address is:
abcd1234-000000000001.
◊ If the IPX internal network number is not specified, the IPX address
takes the following form:
network number-device number
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In this example, the correct IPX address is:
00006080-0800096f7eec
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