HP StorageWorks EVA Controller HSG V8.8 Software User Manual

User Guide

HP StorageWorks

Command Console V2.5

Product Version: 2.5

Tenth Edition (March 2005)

Part Number: AA–RV1UA–TE

This guide provides information about installing, configuring, and operating Command Console software for the purpose of managing RAID array products.

the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

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Printed in the U.S.A.

Command Console V2.5 User Guide Tenth Edition (March 2005) Part Number: AA–RV1UA–TE

About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

In This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Text Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Equipment Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Rack Stability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

HP Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

HP Storage Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

1 About SWCC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Product Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Components of SWCC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Client and Agent Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Command Console Client Minimum Hardware and Software Requirements . . . . . . . . . . . . 23

Network Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Connections Supported by SWCC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

SAN and TCP/IP Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Local Serial Port Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

SCSI Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Accessing the Storage Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Serial Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

SCSI Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Network Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Contents

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Connection Features and Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Local Client/Agent Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

2 Using Command Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Using the Navigation Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Adding a Storage Subsystem to the Navigation Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Managing Storage Subsystems from the Navigation Tree. . . . . . . . . . . . . . . . . . . . . . . . 40

Organizing Your Storage in the Navigation Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

About the Navigation Tree Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

About the Asynchronous Event Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

AES Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

To Stop or Start AES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

From Windows NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

From Windows 2000 and Windows Server 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

3 Setting Up Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Required Components for Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Setting Up Pager Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Setting Up Pager Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

To Assign a Pager Code to a Host System:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

To Assign a Pager Code to a Subsystem: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

To View or Change a Pager Code for a Critical Event: . . . . . . . . . . . . . . . . . . . . . . 47

Setting Up User Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Setting Up Notification Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Setting Up Modem and Polling Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Associating My Enterprise, Systems, and Subsystems

with Notification Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

My Enterprise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

System Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Subsystem Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Using SWCC with a Third-Party Storage Management Program . . . . . . . . . . . . . . . . . . . . . 54

Using Event Logging on the Client System to Monitor Your Subsystem . . . . . . . . . . . . . . . 55

4 Interpreting Agent Email Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

About Event Information Fields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Mapping State Change Digits to RAID System Components . . . . . . . . . . . . . . . . . . . . . . . . 59

The First Digit of the State Change Field

(Overall RAID System) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

The Second Digit of the State Change Field (Disks). . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

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The Third Digit of the State Change Field (Power Supply). . . . . . . . . . . . . . . . . . . . . . . 60

The Fourth Digit of the State Change Field (Fans) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

The Fifth Digit of the State Change Field (Battery) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

The Sixth Digit of the State Change Field (Temperature). . . . . . . . . . . . . . . . . . . . . . . . 62

The Seventh Digit of the State Change Field (This_Controller) . . . . . . . . . . . . . . . . . . . 63

The Eighth Digit of the State Change Field

(Communications LUN). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

The Ninth Digit of the State Change Field (Other_Controller) . . . . . . . . . . . . . . . . . . . . 63

The 10th Digit of the State Change Field (External Factors). . . . . . . . . . . . . . . . . . . . . . 64

The 11th Digit of the State Change Field (Logical Units). . . . . . . . . . . . . . . . . . . . . . . . 64

5 Using the Storage Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Why Use the Storage Window? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Storage Window Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Configuring a Controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Modifying the General Properties of the Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Viewing the Properties of the Host Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Modifying Properties of the Cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Viewing the Communications LUN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Modifying the Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Viewing Properties of the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Creating Virtual Disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Deleting Virtual Disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Modifying Virtual Disks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Configuring the Operating System to Recognize Virtual Disk Changes . . . . . . . . . . . . . . . . 77

Windows NT/Windows 2000/Windows Server 2003 Configuration . . . . . . . . . . . . . . . 77

UNIX-Based Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Setting Passwords and Security Options (Network Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Security Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Managing and Creating Spare Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Creating a Spare Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Clearing Failed Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Using Configuration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Saving Configuration Settings to a File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Restoring Configuration Settings from a File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Understanding the Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

CLI Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

CLI Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

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6 Integrating SWCC with Insight Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Installing the Integration Patch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Integrating the HSGxx Storage Window with Insight Manager . . . . . . . . . . . . . . . . . . . . . . 89

Insight Manager Unable to Find the HSGxx Storage Window . . . . . . . . . . . . . . . . . . . . . . . 90

Removing the Integration Patch Disables Storage Window. . . . . . . . . . . . . . . . . . . . . . . . . . 90

7 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Troubleshooting Connection Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Invalid Network Port Numbers During Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Network Port Assignments for UNIX-Client/Server Systems. . . . . . . . . . . . . . . . . . . . . 92

DHCP and WINS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Connecting Via the Host SCSI Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

“Access Denied” Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Aliases Not Checked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Entry in the Client Authorization List Does Not Match . . . . . . . . . . . . . . . . . . . . . . 93

For other operating systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Multiple Agents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Adding New System by Using Internet Protocol Address May Cause Client to Stop

Responding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

“No Agent Running” Message When Adding System to the Navigation Tree . . . . . . . . 96

Troubleshooting the Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Authorization Error When Adding an Agent System . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Cannot Open Storage Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Client Hangs When LUN Is Deleted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

CLI RUN Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Event Notification for Subsystems Connected to a Client System . . . . . . . . . . . . . . . . . 98

Invalid or Missing Fault Displays and Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Pager Notification Continues After Exiting the Command Console Client . . . . . . . . . . 99

Reconfiguration After Controller Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Some Graphics Do Not Scale Well with Large Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Starting Client from the Command Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Warning Message Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Virtual Disk Recovery from a Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Troubleshooting the HS-Series Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Agent Sensitive to Alphanumeric Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Invalid Cache Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Cluster Integration for the HS-Series Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

How to Integrate SWCC with Windows NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Multiple Communication Lost Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

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Event Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Multiple Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

A Using the Command Console LUN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

About the Command Console LUN (CCL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Enabling and Disabling the CCL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Using an Initial Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Preserving Virtual Disk IDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Safely Disabling the CCL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Setting the Fixed/Floating Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Cautions When Using the CCL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

B Interpreting SNMP Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Object ID (OID) Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Octet String Values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

ID and State Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Trap Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Figures

1 SAN and TCP/IP network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

2 Local serial port connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3 SCSI connection using Fibre Channel cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

4 Connection Selection dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

5 Connect Serial window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

6 SCSI Setup window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

7 Connect Network (TCP/IP) window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

8 An example of the Navigation tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

9 Sample user profile – alphanumeric paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

10 Sample user profile – numeric paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

11 CLI Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Tables

1 Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2 SWCC Features and Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3 SWCC Component Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

7Command Console V2.5 User Guide

Contents

4 Minimum Hardware and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5 SWCC Connections for HS-Series Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

6 Feature Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

7 Description of Icons in Navigation Window Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . 41

8 Required Components for Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

9 Setting Up Pager Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

10 Default Pager Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

11 State Change Digit Position and Corresponding RAID system Component. . . . . . . . . . 59

12 General Tab in the Controller Properties Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

13 Connections Tab in the Controller Properties Window. . . . . . . . . . . . . . . . . . . . . . . . . . 71

14 Virtual Disk Properties Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

15 Description of Icons in the Storage Window Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . 83

8 Command Console V2.5 User Guide

about this

guide

This guide contains step-by-step installation instructions and serves as a reference for operation, troubleshooting, and future upgrades.

“About this Guide” topics include:

■ "Overview", page 10

■ "In This Guide", page 11

■ "Conventions", page 12

■ "Rack Stability", page 15

■ "Getting Help", page 16

About this Guide

9Command Console V2.5 User Guide

About this Guide

Overview

This section covers the following topics:

■ Intended Audience

■ Related Documentation

Intended Audience

■ This guide is intended for storage administrators who have a basic

understanding of storage and networks.

In This Guide

This guide contains the following chapters and appendixes:

■ Chapter 1—”About SWCC” provides a description of the function and

■ Chapter 2—”Using SWCC” provides instructions on how to use SWCC.

■ Chapter 3—”Setting Up Notification” provides instructions on how to set up

■ Chapter 4—”Interpreting Agent Email Messages” provides a description of

■ Chapter 5—”Using the Storage Window” provides instructions on how to use

■ Chapter 6—”Integrating SWCC with Insight Manager” provides instructions

■ Chapter 7—”Troubleshooting” provides instructions on how to troubleshoot

■ Appendix A—”Using the Command Console LUN” provides instructions on

■ Appendix B—”Interpreting SNMP Traps” provides instructions on how to

About this Guide

capabilities of the SWCC application.

notifications on SWCC.

how to interpret Agent email messages.

Storage windows.

on how to integrate SWCC with the Insight Manager.

SWCC.

how to use the SWCC LUN.

interpret SNMP trap messages.

Command Console V2.5 User Guide

About this Guide

Conventions

Conventions consist of the following:

■ Document Conventions

■ Text Symbols

■ Equipment Symbols

Document Conventions

This document follows the conventions in Tab le 1.

Table 1: Document Conventions

Blue text: Figure 1 Cross-reference links Bold Menu items, buttons, and key, tab, and

Italics

Monospace font User input, commands, code, file and

Monospace, italic font Command-line and code variables Blue underlined sans serif font text

(

http://www.hp.com

Convention Element

box names Text emphasis and document titles in

body text

directory names, and system responses (output and messages)

Web site addresses

)

Text Symbols

The following symbols may be found in the text of this guide. They have the following meanings:

WARNING: Text set off in this manner indicates that failure to follow

directions in the warning could result in bodily harm or death.

Caution: Text set off in this manner indicates that failure to follow directions

could result in damage to equipment or data.

12 Command Console V2.5 User Guide

Tip: Text in a tip provides additional help to readers by providing nonessential or

optional techniques, procedures, or shortcuts.

Note: Text set off in this manner presents commentary, sidelights, or interesting points

of information.

Equipment Symbols

The following equipment symbols may be found on hardware for which this guide pertains. They have the following meanings:

About this Guide

Any enclosed surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts.

WARNING: To reduce the risk of personal injury from electrical shock

hazards, do not open this enclosure.

Command Console V2.5 User Guide

Any RJ-45 receptacle marked with these symbols indicates a network interface connection.

WARNING: To reduce the risk of electrical shock, fire, or damage to

the equipment, do not plug telephone or telecommunications connectors into this receptacle.

Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. Contact with this surface could result in injury.

WARNING: To reduce the risk of personal injury from a hot

component, allow the surface to cool before touching.

About this Guide

Power supplies or systems marked with these symbols indicate the presence of multiple sources of power.

WARNING: To reduce the risk of personal injury from electrical

shock, remove all power cords to completely disconnect power from the power supplies and systems.

Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely.

WARNING: To reduce the risk of personal injury or damage to the

equipment, observe local occupational health and safety requirements and guidelines for manually handling material.

14 Command Console V2.5 User Guide

Rack Stability

Rack stability protects personnel and equipment.

About this Guide

WARNING: To reduce the risk of personal injury or damage to the

equipment, be sure that:

■ The leveling jacks are extended to the floor.

■ The full weight of the rack rests on the leveling jacks.

■ In single rack installations, the stabilizing feet are attached to the rack.

■ In multiple rack installations, the racks are coupled.

■ Only one rack component is extended at any time. A rack may become

unstable if more than one rack component is extended for any reason.

Command Console V2.5 User Guide

About this Guide

Getting Help

If you still have a question after reading this guide, contact an HP authorized service provider or access our web site

HP Technical Support

Telephone numbers for worldwide technical support are listed on the following HP web site of origin.

Note: For continuous quality improvement, calls may be recorded or monitored.

Be sure to have the following information available before calling:

■ Technical support registration number (if applicable)

■ Product serial numbers

■ Product model names and numbers

■ Applicable error messages

http://www.hp.com

http://www.hp.com/support/

. From this web site, select the country

■ Operating system type and revision level

■ Detailed, specific questions

HP Storage Web Site

The HP web site has the latest information on this product, as well as the latest drivers. Access the storage web site at

http://www.hp.com/country/us/eng/prodserv/storage .html

and select the

appropriate product or solution.

HP Authorized Reseller

For the name of your nearest HP authorized reseller:

■ In the United States, call 1-800-345-1518

■ In Canada, call 1-800-263-5868

■ Elsewhere, see the HP web site for locations and telephone numbers

http://www.hp.com

16 Command Console V2.5 User Guide

About this Guide

Command Console V2.5 User Guide

About this Guide

18 Command Console V2.5 User Guide

About SWCC

Product Overview

StorageWorks Command Console (SWCC) allows you to monitor and manage the storage connected to your HS-Series controller. Command Console is a management framework with a graphical user interface for managing HP StorageWorks RAID array products. SWCC runs on Microsoft Windows NT 4.0, Windows 2000, and Windows Server 2003 (32-bit). Refer to the SWCC Quickspecs for the latest service pack requirements. The SWCC Quickspecs are found at the web site. With SWCC, you can configure virtual disks, receive notification of events, and monitor your storage systems.

SWCC works with Client and Agent components. The Client program is designed for use on the Windows platform. It provides an easy method of configuring, operating, monitoring, and troubleshooting a particular subsystem. An Agent is a companion program that is installed on a host system running a supported operating system. The host system is connected to the controllers managed by SWCC. SWCC needs the Client and Agent to manage storage subsystems over a network.

19Command Console V2.5 User Guide

About SWCC

Features

SWCC offers the following features:

■ Manages HP StorageWorks RAID Arrays over a serial port, SCSI bus, or

TCP/IP network.

■ Configures RAID arrays using menus, icons, and system views.

■ Provides the Navigation window and the ability to right-click to view

properties.

■ Configures arrays from files. Array configurations can be saved as files and

used as a backup or to automatically configure other arrays.

■ Monitors subsystems.

■ Protects your access to subsystems and configuration with the password

protection option.

■ Interfaces with Windows NT, Windows 2000, or Windows Server 2003

logging capability on storage systems connected to Windows NT, Windows 2000, or Windows Server 2003 servers (not clients), and lists RAID array events in the NT event log.

■ Notifies you of subsystem events via pager.

20 Command Console V2.5 User Guide

Components of SWCC

SWCC includes:

■ Command Console—The Command Console consists of the Navigation tree,

Navigation window, Asynchronous Event Service, and Pager notification.

■ HS-Series Controller Client—The HS-Series Controller Client provides a

Storage window that displays detailed information about a specific subsystem. From the Storage window, you can manage your subsystem, for example, by creating virtual disks.

■ CLI Window—You can monitor and configure your subsystem by typing

commands into the Command Line Interpreter (CLI) window. The CLI offers the same functionality as the Storage window. For more information, refer to the HP StorageWorks HSG60 and HSG80 Array Controller and Array

Controller Command Line Interface Reference Guide.

■ HS-Series Agent performs the following:

— Obtains the status of the storage connected to the controller. — Passes the status of the devices connected to the controller to the

Navigation tree, which passes the information to the Storage window.

— Passes the status of the devices connected to the controller to the Event

Viewer.

— Provides email notification. This feature is not available on Windows

2000, Windows NT, or Windows Server 2003.

Refer to Tabl e 2 for a summary of the SWCC features and required components.

About SWCC

Table 2: SWCC Features and Components

Agent

Features

Ability to create storagesets No Yes Ability to monitor many subsystems at once Yes Yes Event logging Yes No Email notification (Does not apply to Agents

running on Windows NT 4.0, Windows 2000, or Windows Server 2003)

Pager notification Yes Yes

Required?

Yes No

Client

Required?

21Command Console V2.5 User Guide

About SWCC

Client and Agent Versions

SWCC uses different clients and agents to provide storage management over a network. There is a single version of the Command Console that is used with all device-specific clients. There is a unique client for each supported HS-Series controller. There is an agent for each supported operating system though each agent is compatible with all supported controllers.

See the current versions of the Command Console, Agent, CLI window, and device-specific clients in Tab le 3.

Table 3: SWCC Component Versions

SWCC Component Version

Command Console V2.2.0 Agent V2.5.0 SWCC CLI Window V2.5.0 HSG80ACS85 Storage Window V2.5.0 HSG80 Storage Window V2.1.0 HSG60 Storage Window V2.5.0

22 Command Console V2.5 User Guide

About SWCC

Command Console Client Minimum Hardware and Software Requirements

The minimum requirements to run the Command Console client properly are listed in Tabl e 4.

Table 4: Minimum Hardware and Software Requirements

Item Requirements

Management Station Suggested minimum of a Pentium class system with 64

Operating System Microsoft Windows NT 4.0 Windows 2000, and

Monitor SVGA at 800x600 resolution, minimum* Modem Hayes-compatible (for event notification) Serial Port RS-232 (for local connection) Network Adapter TCP/IP-compatible network card (for distributed systems

Controller Compatibility

Host Software ASPI SCSI driver required for host port virtual terminal

MB of RAM.

Windows Server 2003 (32-bit). Please refer to the SWCC Quickspecs for the latest service pack requirements.

only) HSG80, HSG60

connection (Windows NT only)

* Although it is possible to use the Client on a system with standard, VGA resolution, HP

recommends that you use SVGA. The Storage window requires a minimum amount of screen space to properly display its contents. When you use VGA display resolution, screen space becomes more limited. For more information, see "Storage Window

Display", page 67

23Command Console V2.5 User Guide

About SWCC

Network Specifications

SWCC is a terabyte-class RAID Array manager. Fully scalable, SWCC can manage a single, locally connected RAID array or RAID arrays in a multi-node, TCP/IP network environment. SWCC can support a number of Clients and Agents in a distributed environment.

24 Command Console V2.5 User Guide

Connections Supported by SWCC

SWCC manages storage by using Storage windows. Storage windows are device-specific clients that communicate with storage devices either directly or through an agent. Storage windows are used to configure and monitor storage arrays. An agent is connected to storage controllers, which the agent configures and monitors.

There are several different types of connections used by the clients to communicate with storage controllers and agents.

SWCC provides storage management over the following connections, as listed in

Tabl e 5:

■ Direct Serial connection

■ SCSI connection

■ Storage Area Network (SAN) and TCP/IP network

Table 5: SWCC Connections for HS-Series Controllers

Connection Agent Required?

SAN and TCP/IP network connection

Direct serial connection No* SCSI connection** No**

About SWCC

Yes

* If you do not install Agent, you cannot use the Navigation tree or Pager notification. ** SCSI over Fibre Channel is available with HSG60 and HSG80 controllers.

Note: SWCC does not support the Dynamic Host Configuration Protocol (DHCP) or

the Windows Internet Name Service (WINS).

To determine whether your system is using DHCP or WINS on Windows NT 4.0:

1. Right-click Network Neighborhood on the desktop.

2. Select Properties.

3. Click the Protocols tab.

4. Select TCP/IP, and then click Properties. The Microsoft TCP/IP Properties

window opens.

25Command Console V2.5 User Guide

About SWCC

To determine whether your system is using DHCP or WINS on Windows 2000 or Windows 2003:

1. Right-click My Network Places on your desktop.

2. Select Properties.

3. In the Network and Dial-up Connections window which opens, right-click

the connection to be used by SWCC.

4. Select Properties.

5. Select Internet Protocol (TCP/IP), then click Properties. The Microsoft TCP/IP Properties window opens.

SAN and TCP/IP Network Connection

By using a network connection, as shown in Figure 1, you can configure and monitor your storage subsystem from anywhere on your Local Area Network (LAN). If you have a Wide Area Network (WAN) or a connection to the Internet, you can monitor your subsystem with TCP/IP.

SWCC can include a number of Clients and Agents in a network. However, it is suggested that you install only one HS-Series Agent on the computer that has a connection to the HS-Series controller.

26 Command Console V2.5 User Guide

About SWCC

VTAT

H-STATVCENTO O

4 4

VTAT

H-STATVCENTO O

1 Agent system (has

Agent software)

2 TCP/IP net work

3 Client system (has Client

software)

4 Fibre Channel cable 5 Hub or switch

Figure 1: SAN and TCP/IP network connection

CXO7240A

6 Storage system 7 Servers

27Command Console V2.5 User Guide

About SWCC

Local Serial Port Connection

A local serial port connection uses only the Storage window to manage your storage subsystems. The client system is connected to the subsystem by a serial connection, as shown in Figure 2.

Note: Local serial connections are available only with standalone Storage windows.

You cannot use the Command Console Navigation window to connect locally to a subsystem.

VTAT

SHR-1598B

1 Client system 2 Serial connection 3 Storage system

Figure 2: Local serial port connection

28 Command Console V2.5 User Guide

SCSI Connection

A SCSI connection over a SCSI bus or using the Fibre Channel bus, as shown in

Figure 3, uses only the Storage window to manage your storage system. The

HSG60 and HSG80 controllers support the SCSI over Fibre Channel bus connection.

Note: Local SCSI connections are available only with standalone Storage windows.

You cannot use the Command Console Navigation window to connect locally to a subsystem.

About SWCC

29Command Console V2.5 User Guide

About SWCC

VTAT

SHR-1597B

1 Client system that has the Storage window 2 Fibre Channel cable (using SCSI connection) 3 Hub or switch 4 Storage system

Figure 3: SCSI connection using Fibre Channel cable

30 Command Console V2.5 User Guide

+ 120 hidden pages