HP STORAGEWORKS E7000 User Manual

maintenance and service guide

hp StorageWorks

NAS e7000 v2

First Edition (April 2003)

Part Number: 326209-001

This guide contains information for servicing the HP StorageWorks NAS e7000 v2.

© Copyright 2003 Hewlett-Packard Development Company, L.P.

Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

This document contains proprietary information, which is protected by copyright. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of Hewlett-Packard. The information contained in this document is subject to change without notice.

Compaq Computer Corporation is a wholly-owned subsidiary of Hewlett-Packard Company.

Intel® and Pentium® are U.S. registered trademarks of Intel Corporation in the U.S. and other countries and are used under license. Microsoft®, MS-DOS®, MS Windows®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Hewlett-Packard Company products are set forth in the express limited warranty statements for such products. Nothing herein should be construed as constituting an additional warranty.

NAS e7000 v2 Maintenance and Service Guide

First Edition (April 2003)

Part Number: 326209-001

contents

About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Text Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Equipment Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Rack Stability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 HP Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 HP Storage Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

1 Illustrated Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Mechanical Components Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Mechanical Components Spare Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

System Components Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

System Components Spare Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

2 Removal and Replacement Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Safety Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Electrostatic Discharge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Symbols on Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Rack Warnings and Cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Server Warnings and Cautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Preparation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Locating and Removing the Torx T-15 Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Extending the Server from the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Opening and Removing the Rear Access Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Removing the Front Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Replacing the Access Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Powering Down the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Removing the Server from the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Memory Replacement Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Memory Board Slot Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

NAS e7000 v2 Maintenance and Service Guide

3

Contents

Parts of the Memory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Memory Board LEDs and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 DIMM Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Additional Requirements for Online Spare Memory Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Additional Requirements for Single-Board Mirrored Memory Technology. . . . . . . . . . . . . . . . . . . . .41 Additional Requirements for Hot-Plug Mirrored Memory Technology . . . . . . . . . . . . . . . . . . . . . . . .41 Removing a Memory Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Removing a DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Installing a DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Installing a Memory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Configuring the Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Hot-Plug Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Hard Drive Blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Hot-Plug SCSI Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Drive Replacement Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Power Supply Blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Hot-Plug Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 PCI and PCI-X Hot Plug Expansion Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Performance Balancing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Hot-Plug Fans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Non-Hot-Plug Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Slimline Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Power Button/LED assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Processor Air Baffle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Processor Power Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Processors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Non-Hot-Plug PCI-X Expansion Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 PCI-X Expansion Board Basket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 PCI-X Hot Plug Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 SCSI Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Front Fan Cage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Pass-Through Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Diagnostics Display Board and Lightpipe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Rear Fan Cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Battery Backed Write Cache Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 SCSI Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 AC Filter Cable Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

3 Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Automatic Server Recovery-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Insight Manager 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Integrated Management Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Integrated Lights-Out Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 Option ROM Configuration for Arrays (ORCA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 ROM-Based Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84 ROMPaq Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84 System Online ROM Flash Component Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

4	NAS e7000 v2 Maintenance and Service Guide

Contents

Quick Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

SmartStart Support and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

SmartStart Autorun Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Enterprise Diagnostics LX32 Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

4 Connectors, LEDs, and Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

SCSI Backplane Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Memory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

QuickFind Diagnostic Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Interlock Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Hot-Plug SCSI Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Hot-Plug Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Hot-Plug Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

PCI-X Hot Plug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Network Interface Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Battery-Backed Write Cache Enabler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Memory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Internal Diagnostic Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

System Maintenance Switch (SW4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Enabling ROMPaq Disaster Recovery Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

System ID Switch (SW7) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

iLO/Spread Spectrum Switch (SW8) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Non-Maskable Interrupt (NMI) Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Rear Unit Identification LED Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

When the Server Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Diagnostic Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Problems After Initial Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

ROMPaq Disaster Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Other Information Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

6 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

NAS e7000 v2 Maintenance and Service Guide

5

Contents

6	NAS e7000 v2 Maintenance and Service Guide

about this guide

This maintenance and service guide provides information to help you:

■Service the HP StorageWorks NAS e7000 v2

■Troubleshoot the HP StorageWorks NAS e7000 v2

■Reference the HP StorageWorks NAS e7000 v2 “About this Guide” topics include:

■Overview, page 8

■Conventions, page 9

■Rack Stability, page 11

■Getting Help, page 11

NAS e7000 v2 Maintenance and Service Guide

7

About this Guide

Overview

This section covers the following topics:

■Intended Audience

■Prerequisites

Intended Audience

This book is intended for use by system administrators and technicians who are experienced with the following:

■SAN management

■Network administration

■Network installation

Prerequisites

Before you service the NAS e7000 v2, make sure you consider these items:

■Knowledge of operation system

■Knowledge of related hardware/software

■Previous version of the product/firmware

8	NAS e7000 v2 Maintenance and Service Guide

About this Guide

Conventions

Conventions consist of the following:

■Document Conventions

■Text Symbols

■Equipment Symbols

Document Conventions

The document conventions included in Table 1 apply in most cases.

Table 1: Document Conventions
Element	Convention
Key and field names, menu items, buttons, and	Bold
dialog box titles
File names, application names, and text	Italics
emphasis
User input, command and directory names,	Monospace font
and system responses (output and messages)	COMMAND NAMES are uppercase monospace
	font unless they are case sensitive
Variables	<monospace, italic font>
Website addresses	Underlined sans serif font text:
	http://www.hp.com

Text Symbols

The following symbols may be found in the text of this guide. They have the following meanings.

WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or death.

Caution: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or data.

Note: Text set off in this manner presents commentary, sidelights, or interesting points of information.

NAS e7000 v2 Maintenance and Service Guide

9

About this Guide

Equipment Symbols

The following equipment symbols may be found on hardware for which this guide pertains. They have the following meanings.

Any enclosed surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts.

WARNING: To reduce the risk of personal safety from electrical shock hazards, do not open this enclosure.

Any RJ-45 receptacle marked with these symbols indicates a network interface connection.

WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. Contact with this surface could result in injury.

WARNING: To reduce the risk of personal safety from a hot component, allow the surface to cool before touching.

Power supplies or systems marked with these symbols indicate the presence of multiple sources of power.

WARNING: To reduce the risk of personal safety from electrical shock, remove all power cords to completely disconnect power from the power supplies and systems.

Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely.

WARNING: To reduce the risk of personal safety or damage to the equipment, observe local occupational health and safety requirements and guidelines for manually handling material.

10	NAS e7000 v2 Maintenance and Service Guide

About this Guide

Rack Stability

Rack stability protects personnel and equipment.

WARNING: To reduce the risk of personal safety or damage to the equipment, be sure that:

■The leveling jacks are extended to the floor.

■The full weight of the rack rests on the leveling jacks.

■In single rack installations, the stabilizing feet are attached to the rack.

■In multiple rack installations, the racks are coupled.

■Only one rack component is extended at any time. A rack may become unstable if more than one rack component is extended for any reason.

Getting Help

If you still have a question after reading this guide, contact an HP authorized service provider or access our website: http://www.hp.com.

HP Technical Support

Telephone numbers for worldwide technical support are listed on the following HP website: http://www.hp.com/support/. From this website, select the country of origin.

Note: For continuous quality improvement, calls may be recorded or monitored.

Be sure to have the following information available before calling:

■Technical support registration number (if applicable)

■Product serial numbers

■Product model names and numbers

■Applicable error messages

■Operating system type and revision level

■Detailed, specific questions

HP Storage Website

The HP website has the latest information on this product, as well as the latest drivers. Access storage at: http://www.hp.com. From this website, select the appropriate product or solution.

HP Authorized Reseller

For the name of your nearest HP authorized reseller:

■In the United States, call 1-800-345-1518

■In Canada, call 1-800-263-5868

■Elsewhere, see the HP website for locations and telephone numbers: http://www.hp.com.

NAS e7000 v2 Maintenance and Service Guide

11

About this Guide

12	NAS e7000 v2 Maintenance and Service Guide

Illustrated Parts Catalog	1

This chapter provides the illustrated parts breakdown and spare parts lists for the HP StorageWorks NAS e7000 v2. Refer to Tables 1-1, 1-2, and 1-3 for the names of referenced spare parts.

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Illustrated Parts Catalog

Mechanical Components Exploded View

1a

1b

3

2

Figure 1: Mechanical components exploded view

14	NAS e7000 v2 Maintenance and Service Guide

				Illustrated Parts Catalog
Mechanical Components Spare Parts List
	Table 2: Mechanical Components Spare Parts List
	Item		Description	Spare Part Number
	1		Access panels	240241-001
			a) Rear
			b) Front
	2		Front bezel	243669-001
	3		SCSI hard drive blank	122759-001
	4		Cable management arm*	295792-001
	5		Power cord retainer kit*	313825-001
	* Not shown

NAS e7000 v2 Maintenance and Service Guide

15

Illustrated Parts Catalog

System Components Exploded View

7

14

4

14

16

17

13 5

5

12

18b

18a

4

5

29

8 15

1

2

11

10	9	6	3

Figure 2: System components exploded view

16	NAS e7000 v2 Maintenance and Service Guide

				Illustrated Parts Catalog
System Components Spare Parts List
	Table 3: System Components Spare Parts List
	Item		Description	Spare Part Number
		Media Storage Devices
	1		Diskette drive, 12.7 mm, multibay	267132-001
	2		8X IDE DVD-ROM drive, multibay	268795-001
	3		36.4-GB 10 K U320 SCSI hot-plug hard drive,	271837-007
			(2 hard drives ship as the default)
		Fans and Power Supplies
	4		Fan assembly, hot-plug, 120 × 38 mm	240243-001
	5		Fan assembly, hot-plug, 120 × 25 mm	240244-001
	6		Power supply, 800 W, hot-plug (2 power	192201-001
			supplies ship as the default)
		Boards
	7		Memory board	231126-001
	8		SCSI backplane	231128-001
	9		Diagnostic display board & lightpipe	249105-001
	10		Pass-through board	249106-001
	11		PCI-X Hot Plug board	231127-001
	11a		NIC, NC7770 10/100/1000 WOL controller*	284848-001
			(installed in PCI slot 2)
	11b		NIC, NC3134 10/100 controller* (installed in
			PCI slot 1)
	12		System board	231125-001
	13		2.0 GHz/MP/2 MB cache Intel Pentium Xeon	309618-001
			processor, green heatsink (2 processors ship as
			the default)
	14		Processor power module (PPM) (2 PPMs ship as	266655-001
			the default)
	15		Power switch assembly	243670-001
	16		Battery, system, 3 V	175115-001
	17		Embedded Smart Array 5i controller	260741-001
	18		Plastics kit*	243672-001
			a) Processor air baffle
			b) PCI Expansion board basket
	19		AC power cord, 15 A, 125 V*	237457-001

NAS e7000 v2 Maintenance and Service Guide

17

Illustrated Parts Catalog

Table 3: System Components Spare Parts List (Continued)
Item		Description	Spare Part Number
20		AC power cord, 10A, C14-C19*	311582-001
20a		AC power cord, 16A, C19-C20*	295508-001
21		AC power cord, 20 A, 250 V*	237458-001
22		Rack-mounting hardware kit (company rack)*	313215-001
23		Rack-mounting hardware kit (third-party)*	291895-001
24		Cable kit, AC Power*	243671-001
25		Maintenance and service guide*	246305-002
26		Torx screwdriver, T-15*	199630-001
27		Country kit*	231091-001
28		Return kit*	279645-001
28a		Hardware mounting kit, 4U*	286221-001
	Options
29		Battery-backed write cache module, 4.8 V	260740-001
	Memory*
30		1-GB DDR SDRAM DIMM (4 1-GB DIMMs ship	249676-001
		as the default)
*Not shown

18	NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement	2
Procedures

This chapter provides subassembly/module-level removal and replacement procedures for the HP StorageWorks NAS e7000 v2. After completing all necessary removal and replacement procedures, run the Diagnostics Utility to be sure that all components operate properly.

You need the following items for some procedures:

■Torx T-15 tool

■Flathead screwdriver

■Diagnostics Utility on the HP SmartStart CD

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Removal and Replacement Procedures

Safety Considerations

Before performing service procedures, review the following safety information.

Electrostatic Discharge

A discharge of static electricity can damage static-sensitive devices or micro-circuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage:

■Transport products in static-safe containers such as conductive tubes, bags, or boxes.

■Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

■Cover workstations with approved static-dissipating material. Use a wrist strap connected to the work surface and properly grounded (earthed) tools and equipment.

■Keep work area free of nonconductive materials such as ordinary plastic assembly aids and foam packing.

■Be sure that you are properly grounded (earthed) when touching a static-sensitive component or assembly.

■Avoid touching pins, leads, or circuitry.

■Use nonconductive field service tools.

Symbols on Equipment

These symbols may be located on equipment in areas where hazardous conditions may exist.

Any enclosed surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts.

WARNING: To reduce the risk of personal safety from electrical shock hazards, do not open this enclosure.

Any RJ-45 receptacle marked with these symbols indicates a network interface connection.

WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. Contact with this surface could result in injury.

WARNING: To reduce the risk of personal safety from a hot component, allow the surface to cool before touching.

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Removal and Replacement Procedures

Power supplies or systems marked with these symbols indicate the presence of multiple sources of power.

WARNING: To reduce the risk of personal safety from electrical shock, remove all power cords to completely disconnect power from the power supplies and systems.

Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely.

WARNING: To reduce the risk of personal safety or damage to the equipment, observe local occupational health and safety requirements and guidelines for manually handling material.

Rack Warnings and Cautions

WARNING: To reduce the risk of personal injury or damage to the equipment, adequately stabilize the rack before extending a component outside the rack. Extend only one component at a time. A rack may become unstable if more than one component is extended.

WARNING: To reduce the risk of personal injury or damage to the equipment:

■Extend the leveling jacks to the floor.

■Rest the full weight of the rack on the leveling jacks.

■Attach the stabilizers to the rack if it is a single rack installation.

■Couple the racks together in multiple rack installations.

WARNING: When installing the server in a telco rack, adequately secure the rack frame to the building structure at the top and bottom.

WARNING: To reduce the risk of personal injury or damage to the equipment, use two or more people to safely unload the rack from the pallet. An empty 42U rack weighs 115 kg (253 lb), is over 2.1 m (7 feet) tall, and may become unstable when moved on its casters. Handle the rack from both sides as it rolls down the ramp from the pallet. Do not stand in front of the rack.

Caution: Always begin by mounting the heaviest item on the bottom of the rack. Continue to populate the rack from the bottom to the top.

NAS e7000 v2 Maintenance and Service Guide

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Removal and Replacement Procedures

Server Warnings and Cautions

WARNING: Do not exceed the level of repair specified in the procedures in the product documentation. All troubleshooting and repair procedures are detailed to allow only subassembly or module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the hot-plug drives and the internal system components to cool before touching.

WARNING: To reduce the risk of electrical shock or damage to the equipment:

■Do not disable the AC power cord grounding plug. The grounding plug is an important safety feature.

■Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

■Unplug the power cord from each power supply to disconnect power to the equipment.

WARNING: The installation of internal options and routine maintenance and service of this product should be performed by individuals who are knowledgeable about the procedures, precautions, and hazards associated with equipment containing hazardous energy levels.

WARNING: Do not use conductive tools that could bridge live parts. Remove all watches, rings, or loose jewelry when working in hot-plug areas of an energized server.

WARNING: Do not replace non-hot-plug components while power is applied to the product. First, shut down the product and disconnect all AC power cords.

WARNING: Be sure that the AC power supply branch circuit that provides power to the rack is not overloaded. Maintaining a low electric current draw reduces the risk of personal injury, fire, or damage to the equipment. The total rack load should not exceed 80 percent of the branch circuit rating. Consult the electrical authority having jurisdiction over your facility for wiring and installation requirements.

Caution: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.

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Removal and Replacement Procedures

Caution: Do not operate the server for extended periods without the access panel. Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage.

Caution: Reinstall each hard drive into the specific slot from which it was removed. Mixing the hard drives adversely affects the system drive configuration.

Preparation Procedures

To access some components and perform certain service procedures, you must do one or more of the following:

■Extend the server from the rack.

■If you are performing service procedures in a Compaq branded rack or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.

■Access internal components.

■If you need to access internal components for removal or replacement, you can remove the front and rear access panels without removing the server from the rack.

■Power down the server.

■If you must perform a non-hot-plug replacement procedure, power down the server.

■Remove the server from the rack.

■If the rack environment, cabling configuration, or the server location in the rack creates awkward conditions, remove the server from the rack. If the server is installed in a telco rack, you must remove the server from the rack to access internal components.

WARNING: Before lifting the server, remove all hot-plug power supplies and hard drives to reduce the weight.

Locating and Removing the Torx T-15 Tool

Many hardware procedures in the NAS e7000 v2 are toolless, but a few require the removal of Torx T-15 screws that have been installed for shipping or security reasons. A Torx T-15 tool ships with the server for the removal of these screws.

To locate and remove the Torx T-15 tool:

1.Locate the Torx T-15 tool on the back of the server. It is next to PCI-X slot 6.

2.Slide the tool out of the retaining clips.

NAS e7000 v2 Maintenance and Service Guide

23

Removal and Replacement Procedures

Figure 3: Locating and removing the Torx T-15 tool

Extending the Server from the Rack

To perform service procedures, you must extend the server from the rack

To extend the server from the rack:

1. Loosen the thumbscrews that secure the server to the front of the rack.

Figure 4: Loosening the front panel thumbscrews

2. Extend the server on the rack rails until the server rail-release latches engage.

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Removal and Replacement Procedures

Figure 5: Extending the server from the rack

WARNING: Be careful when pressing the rail-release levers and sliding the component into or out of the rack. The sliding rails could pinch your fingertips.

3.To return the server to the rack, reach around the front of the server to press the rail-release levers at the front of both server rails and continue to slide the server into the rack.

Figure 6: Returning the server back into the rack

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Removal and Replacement Procedures

Opening and Removing the Rear Access Panel

The NAS e7000 v2 server has front and rear access panels that may need to be opened and removed to access the system board, processors, memory slots, expansion slots, and other internal components. Observe the following warnings and cautions when removing the access panels.

WARNING: Before removing the access panels for non-hot-plug hardware options, be sure that the power cords are disconnected from the electrical outlet.

WARNING: Pressing the Power On/Standby button sets the server to the standby position, which removes power from most areas of the server. However, portions of the power supply and some internal circuitry remain active until the AC power cord is removed.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching.

Caution: Electrostatic discharge can damage electronic components. Properly ground yourself before beginning any installation procedure.

To open the rear access panel:

1.Extend or remove the server from the rack. Refer to “Extending the Server from the Rack” in this chapter.

2.Disengage the lock on the rear panel using the Torx T-15 tool (1).

3.Using the handle on the rear access panel, slide the rear access panel toward the rear of the unit (2). The springs raise the rear access panel.

26	NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

1

2

Figure 7: Unlocking and sliding the rear access panel open

4.Slide the rear access panel toward the front of the server (1).

5.Push and hold the access panel release lever down (2) while sliding the rear access panel forward about 2.54 cm (1 inch).

Note: The guide marks on the rear access panel and the server must line up before proceeding to the next step.

2

1

Figure 8: Opening the rear access panel

6.Align the guide marks on the rear access panel and the chassis, and lift the rear access panel from the server.

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Removal and Replacement Procedures

Figure 9: Removing the rear access panel

Removing the Front Access Panel

To remove the front access panel:

1.Extend or remove the server from the rack. Refer to “Extending the Server from the Rack” in this chapter.

2.Remove the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

3.Remove the front access panel:

a.Press the release button located on the inside rear of the front access panel (1).

b.Slide the front access panel toward the rear of the server (2).

c.Remove the access panel (3).

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Removal and Replacement Procedures

1

2

3

3

Figure 10: Removing the front access panel

Replacing the Access Panels

To replace the access panels:

1.Place the front access panel on top of the server, and line up the guide marks on the front access panel with the corresponding server guide marks.

2.With even pressure, push the front access panel down and slide it toward the front of the server into the fitted slots.

Figure 11: Replacing the front access panel

3.Place the rear access panel on top of the server and line up the guide marks on the rear access panel with the corresponding server guide marks.

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Removal and Replacement Procedures

4. Slide the rear access panel toward the back of the server until it stops.

Figure 12: Lining up the guide marks

5.With even pressure, push the rear access panel down and slide it toward the front of the server until it seats.

Figure 13: Installing the rear access panel

6. Use the Torx T-15 tool to turn the locking screw clockwise to lock the latch.

30	NAS e7000 v2 Maintenance and Service Guide