HP STORAGEWORKS E7000 User Manual
hp StorageWorks
NAS e7000 v2
First Edition (April 2003)
Part Number: 326209-001
maintenance and
service guide
This guide contains information for servicing the HP StorageWorks NAS e7000 v2.
© Copyright 2003 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for
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NAS e7000 v2 Maintenance and Service Guide
First Edition (April 2003)
Part Number: 326209-001
contents
About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Text Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Equipment Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Rack Stability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
HP Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
HP Storage Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
1 Illustrated Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Mechanical Components Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Mechanical Components Spare Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
System Components Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
System Components Spare Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
2 Removal and Replacement Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Safety Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Electrostatic Discharge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Symbols on Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Rack Warnings and Cautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Server Warnings and Cautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Preparation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Locating and Removing the Torx T-15 Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Extending the Server from the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Opening and Removing the Rear Access Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Removing the Front Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Replacing the Access Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Powering Down the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Removing the Server from the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Memory Replacement Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Memory Board Slot Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Contents
3NAS e7000 v2 Maintenance and Service Guide
Contents
Parts of the Memory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Memory Board LEDs and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
DIMM Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Additional Requirements for Online Spare Memory Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Additional Requirements for Single-Board Mirrored Memory Technology. . . . . . . . . . . . . . . . . . . . .41
Additional Requirements for Hot-Plug Mirrored Memory Technology . . . . . . . . . . . . . . . . . . . . . . . .41
Removing a Memory Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Removing a DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Installing a DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Installing a Memory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Configuring the Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Hot-Plug Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Hard Drive Blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Hot-Plug SCSI Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Drive Replacement Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Power Supply Blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Hot-Plug Power Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
PCI and PCI-X Hot Plug Expansion Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Performance Balancing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Hot-Plug Fans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Non-Hot-Plug Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Slimline Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Front Bezel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Power Button/LED assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Processor Air Baffle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Processor Power Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Processors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Non-Hot-Plug PCI-X Expansion Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
PCI-X Expansion Board Basket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
PCI-X Hot Plug Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
SCSI Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Front Fan Cage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Pass-Through Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Diagnostics Display Board and Lightpipe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Rear Fan Cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Battery Backed Write Cache Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
SCSI Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
AC Filter Cable Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
3 Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Automatic Server Recovery-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Insight Manager 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Integrated Management Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Integrated Lights-Out Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Option ROM Configuration for Arrays (ORCA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
ROM-Based Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
ROMPaq Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
System Online ROM Flash Component Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
4 NAS e7000 v2 Maintenance and Service Guide
Contents
Quick Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
SmartStart Support and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
SmartStart Autorun Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Enterprise Diagnostics LX32 Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
4 Connectors, LEDs, and Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
SCSI Backplane Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Memory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
QuickFind Diagnostic Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Interlock Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Hot-Plug SCSI Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Hot-Plug Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Hot-Plug Power Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
PCI-X Hot Plug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Network Interface Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Battery-Backed Write Cache Enabler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Memory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Internal Diagnostic Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
System Maintenance Switch (SW4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Enabling ROMPaq Disaster Recovery Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
System ID Switch (SW7). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
iLO/Spread Spectrum Switch (SW8). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Non-Maskable Interrupt (NMI) Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Rear Unit Identification LED Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
When the Server Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Diagnostic Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Problems After Initial Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
ROMPaq Disaster Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Other Information Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
6 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
5NAS e7000 v2 Maintenance and Service Guide
Contents
6 NAS e7000 v2 Maintenance and Service Guide
about this guide
This maintenance and service guide provides information to help you:
■ Service the HP StorageWorks NAS e7000 v2
■ Troubleshoot the HP StorageWorks NAS e7000 v2
■ Reference the HP StorageWorks NAS e7000 v2
About this Guide
About this Guide
“About this Guide” topics include:
■ Overview, page 8
■ Conventions, page 9
■ Rack Stability, page 11
■ Getting Help, page 11
7NAS e7000 v2 Maintenance and Service Guide
About this Guide
Overview
This section covers the following topics:
■ Intended Audience
■ Prerequisites
Intended Audience
This book is intended for use by system administrators and technicians who are experienced
with the following:
■ SAN management
■ Network administration
■ Network installation
Prerequisites
Before you service the NAS e7000 v2, make sure you consider these items:
■ Knowledge of operation system
■ Knowledge of related hardware/software
■ Previous version of the product/firmware
8 NAS e7000 v2 Maintenance and Service Guide
Conventions
Conventions consist of the following:
■ Document Conventions
■ Text Symbols
■ Equipment Symbols
Document Conventions
The document conventions included in Table 1 apply in most cases.
Table 1: Document Conventions
Key and field names, menu items, buttons, and
dialog box titles
File names, application names, and text
emphasis
User input, command and directory names,
and system responses (output and messages)
Variables <monospace, italic font>
Website addresses Underlined sans serif font text:
About this Guide
Element Convention
Bold
Italics
Monospace font
COMMAND NAMES are uppercase monospace
font unless they are case sensitive
http://www.hp.com
Text Symbols
The following symbols may be found in the text of this guide. They have the following
meanings.
WARNING: Text set off in this manner indicates that failure to follow directions in the
warning could result in bodily harm or death.
Caution: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or data.
Note: Text set off in this manner presents commentary, sidelights, or interesting points of
information.
9NAS e7000 v2 Maintenance and Service Guide
About this Guide
Equipment Symbols
The following equipment symbols may be found on hardware for which this guide pertains.
They have the following meanings.
Any enclosed surface or area of the equipment marked with these symbols indicates
the presence of electrical shock hazards. Enclosed area contains no operator
serviceable parts.
WARNING: To reduce the risk of personal safety from electrical shock hazards, do
not open this enclosure.
Any RJ-45 receptacle marked with these symbols indicates a network interface
connection.
WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment,
do not plug telephone or telecommunications connectors into this receptacle.
Any surface or area of the equipment marked with these symbols indicates the
presence of a hot surface or hot component. Contact with this surface could result in
injury.
WARNING: To reduce the risk of personal safety from a hot component, allow the
surface to cool before touching.
Power supplies or systems marked with these symbols indicate the presence of
multiple sources of power.
WARNING: To reduce the risk of personal safety from electrical shock, remove
all power cords to completely disconnect power from the power supplies and
systems.
Any product or assembly marked with these symbols indicates that the component
exceeds the recommended weight for one individual to handle safely.
WARNING: To reduce the risk of personal safety or damage to the equipment,
observe local occupational health and safety requirements and guidelines for
manually handling material.
10 NAS e7000 v2 Maintenance and Service Guide
Rack Stability
Getting Help
About this Guide
Rack stability protects personnel and equipment.
WARNING: To reduce the risk of personal safety or damage to the equipment, be sure
that:
■ The leveling jacks are extended to the floor.
■ The full weight of the rack rests on the leveling jacks.
■ In single rack installations, the stabilizing feet are attached to the rack.
■ In multiple rack installations, the racks are coupled.
■ Only one rack component is extended at any time. A rack may become unstable if more
than one rack component is extended for any reason.
If you still have a question after reading this guide, contact an HP authorized service provider
or access our website:
http://www.hp.com
.
HP Technical Support
Telephone numbers for worldwide technical support are listed on the following HP website:
http://www.hp.com/support/
Note: For continuous quality improvement, calls may be recorded or monitored.
Be sure to have the following information available before calling:
■ Technical support registration number (if applicable)
■ Product serial numbers
■ Product model names and numbers
■ Applicable error messages
■ Operating system type and revision level
■ Detailed, specific questions
HP Storage Website
The HP website has the latest information on this product, as well as the latest drivers. Access
storage at:
http://www.hp.com
. From this website, select the country of origin.
. From this website, select the appropriate product or solution.
HP Authorized Reseller
For the name of your nearest HP authorized reseller:
■ In the United States, call 1-800-345-1518
■ In Canada, call 1-800-263-5868
■ Elsewhere, see the HP website for locations and telephone numbers:
http://www.hp.com
.
11NAS e7000 v2 Maintenance and Service Guide
About this Guide
12 NAS e7000 v2 Maintenance and Service Guide
Illustrated Parts Catalog
This chapter provides the illustrated parts breakdown and spare parts lists for the
HP StorageWorks NAS e7000 v2. Refer to Tables 1-1, 1-2, and 1-3 for the names of
referenced spare parts.
1
13NAS e7000 v2 Maintenance and Service Guide
Illustrated Parts Catalog
Mechanical Components Exploded View
1a
1b
2
Figure 1: Mechanical components exploded view
3
14 NAS e7000 v2 Maintenance and Service Guide
Mechanical Components Spare Parts List
Table 2: Mechanical Components Spare Parts List
Item Description Spare Part Number
1
2
3
4
5
* Not shown
Access panels
a) Rear
b) Front
Front bezel 243669-001
SCSI hard drive blank 122759-001
Cable management arm* 295792-001
Power cord retainer kit* 313825-001
Illustrated Parts Catalog
240241-001
15NAS e7000 v2 Maintenance and Service Guide
Illustrated Parts Catalog
System Components Exploded View
7
11
18b
14
14
16
17
13
5
12
18a
4
5
29
4
5
15
8
1
2
10
9
6
3
Figure 2: System components exploded view
16 NAS e7000 v2 Maintenance and Service Guide
System Components Spare Parts List
Table 3: System Components Spare Parts List
Item Description Spare Part Number
Media Storage Devices
1
2
3
4
5
6
7
8
9
10
11
11a
11b
12
13
14
15
16
17
18
Diskette drive, 12.7 mm, multibay 267132-001
8X IDE DVD-ROM drive, multibay 268795-001
36.4-GB 10 K U320 SCSI hot-plug hard drive,
(2 hard drives ship as the default)
Fans and Power Supplies
Fan assembly, hot-plug, 120 × 38 mm 240243-001
Fan assembly, hot-plug, 120 × 25 mm 240244-001
Power supply, 800 W, hot-plug (2 power
supplies ship as the default)
Boards
Memory board 231126-001
SCSI backplane 231128-001
Diagnostic display board & lightpipe 249105-001
Pass-through board 249106-001
PCI-X Hot Plug board 231127-001
NIC, NC7770 10/100/1000 WOL controller*
(installed in PCI slot 2)
NIC, NC3134 10/100 controller* (installed in
PCI slot 1)
System board 231125-001
2.0 GHz/MP/2 MB cache Intel Pentium Xeon
processor, green heatsink (2 processors ship as
the default)
Processor power module (PPM) (2 PPMs ship as
the default)
Power switch assembly 243670-001
Battery, system, 3 V 175115-001
Embedded Smart Array 5i controller 260741-001
Plastics kit*
Illustrated Parts Catalog
271837-007
192201-001
284848-001
309618-001
266655-001
243672-001
19
a) Processor air baffle
b) PCI Expansion board basket
AC power cord, 15 A, 125 V* 237457-001
17NAS e7000 v2 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3: System Components Spare Parts List (Continued)
Item Description Spare Part Number
20
20a
21
22
23
24
25
26
27
28
28a
AC power cord, 10A, C14-C19* 311582-001
AC power cord, 16A, C19-C20* 295508-001
AC power cord, 20 A, 250 V* 237458-001
Rack-mounting hardware kit (company rack)* 313215-001
Rack-mounting hardware kit (third-party)* 291895-001
Cable kit, AC Power* 243671-001
Maintenance and service guide* 246305-002
Torx screwdriver, T-15* 199630-001
Country kit* 231091-001
Return kit* 279645-001
Hardware mounting kit, 4U* 286221-001
Options
29
Battery-backed write cache module, 4.8 V 260740-001
Memory*
30
1-GB DDR SDRAM DIMM (4 1-GB DIMMs ship
249676-001
as the default)
*Not shown
18 NAS e7000 v2 Maintenance and Service Guide
Removal and Replacement
Procedures
This chapter provides subassembly/module-level removal and replacement procedures for the
HP StorageWorks NAS e7000 v2. After completing all necessary removal and replacement
procedures, run the Diagnostics Utility to be sure that all components operate properly.
You need the following items for some procedures:
■ Torx T-15 tool
■ Flathead screwdriver
■ Diagnostics Utility on the HP SmartStart CD
2
19NAS e7000 v2 Maintenance and Service Guide
Removal and Replacement Procedures
Safety Considerations
Before performing service procedures, review the following safety information.
Electrostatic Discharge
A discharge of static electricity can damage static-sensitive devices or micro-circuitry. Proper
packaging and grounding techniques are necessary precautions to prevent damage. To prevent
electrostatic damage:
■ Transport products in static-safe containers such as conductive tubes, bags, or boxes.
■ Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
■ Cover workstations with approved static-dissipating material. Use a wrist strap connected
to the work surface and properly grounded (earthed) tools and equipment.
■ Keep work area free of nonconductive materials such as ordinary plastic assembly aids
and foam packing.
■ Be sure that you are properly grounded (earthed) when touching a static-sensitive
component or assembly.
■ Avoid touching pins, leads, or circuitry.
■ Use nonconductive field service tools.
Symbols on Equipment
These symbols may be located on equipment in areas where hazardous conditions may exist.
Any enclosed surface or area of the equipment marked with these symbols indicates
the presence of electrical shock hazards. Enclosed area contains no operator
serviceable parts.
WARNING: To reduce the risk of personal safety from electrical shock hazards, do
not open this enclosure.
Any RJ-45 receptacle marked with these symbols indicates a network interface
connection.
WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment,
do not plug telephone or telecommunications connectors into this receptacle.
Any surface or area of the equipment marked with these symbols indicates the
presence of a hot surface or hot component. Contact with this surface could result in
injury.
WARNING: To reduce the risk of personal safety from a hot component, allow the
surface to cool before touching.
20 NAS e7000 v2 Maintenance and Service Guide
Any product or assembly marked with these symbols indicates that the component
exceeds the recommended weight for one individual to handle safely.
WARNING: To reduce the risk of personal safety or damage to the equipment,
observe local occupational health and safety requirements and guidelines for
manually handling material.
Rack Warnings and Cautions
WARNING: To reduce the risk of personal injury or damage to the equipment, adequately
stabilize the rack before extending a component outside the rack. Extend only one
component at a time. A rack may become unstable if more than one component is
extended.
Removal and Replacement Procedures
Power supplies or systems marked with these symbols indicate the presence of
multiple sources of power.
WARNING: To reduce the risk of personal safety from electrical shock, remove
all power cords to completely disconnect power from the power supplies and
systems.
WARNING: To reduce the risk of personal injury or damage to the equipment:
■ Extend the leveling jacks to the floor.
■ Rest the full weight of the rack on the leveling jacks.
■ Attach the stabilizers to the rack if it is a single rack installation.
■ Couple the racks together in multiple rack installations.
WARNING: When installing the server in a telco rack, adequately secure the rack frame to
the building structure at the top and bottom.
WARNING: To reduce the risk of personal injury or damage to the equipment, use two or more
people to safely unload the rack from the pallet. An empty 42U rack weighs 115 kg (253 lb), is over
2.1 m (7 feet) tall, and may become unstable when moved on its casters. Handle the rack from both
sides as it rolls down the ramp from the pallet. Do not stand in front of the rack.
Caution: Always begin by mounting the heaviest item on the bottom of the rack. Continue to
populate the rack from the bottom to the top.
21NAS e7000 v2 Maintenance and Service Guide
Removal and Replacement Procedures
Server Warnings and Cautions
WARNING: Do not exceed the level of repair specified in the procedures in the product
documentation. All troubleshooting and repair procedures are detailed to allow only
subassembly or module-level repair. Because of the complexity of the individual boards and
subassemblies, do not attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can create a safety hazard.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the hot-plug drives and
the internal system components to cool before touching.
WARNING: To reduce the risk of electrical shock or damage to the equipment:
■ Do not disable the AC power cord grounding plug. The grounding plug is an important
safety feature.
■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at
all times.
■ Unplug the power cord from each power supply to disconnect power to the equipment.
WARNING: The installation of internal options and routine maintenance and service of this
product should be performed by individuals who are knowledgeable about the procedures,
precautions, and hazards associated with equipment containing hazardous energy levels.
WARNING: Do not use conductive tools that could bridge live parts. Remove all watches, rings, or
loose jewelry when working in hot-plug areas of an energized server.
WARNING: Do not replace non-hot-plug components while power is applied to the product. First,
shut down the product and disconnect all AC power cords.
WARNING: Be sure that the AC power supply branch circuit that provides power to the
rack is not overloaded. Maintaining a low electric current draw reduces the risk of personal
injury, fire, or damage to the equipment. The total rack load should not exceed 80 percent
of the branch circuit rating. Consult the electrical authority having jurisdiction over your
facility for wiring and installation requirements.
Caution: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply (UPS). This device protects the hardware from
damage caused by power surges and voltage spikes and keeps the system in operation
during a power failure.
22 NAS e7000 v2 Maintenance and Service Guide
Caution: Do not operate the server for extended periods without the access panel.
Operating the server without the access panel results in improper airflow and improper
cooling that can lead to thermal damage.
Caution: Reinstall each hard drive into the specific slot from which it was removed. Mixing
the hard drives adversely affects the system drive configuration.
Preparation Procedures
To access some components and perform certain service procedures, you must do one or more
of the following:
■ Extend the server from the rack.
■ If you are performing service procedures in a Compaq branded rack or third-party rack
cabinet, you can use the locking feature of the rack rails to support the server and gain
access to internal components.
■ Access internal components.
■ If you need to access internal components for removal or replacement, you can remove the
front and rear access panels without removing the server from the rack.
Removal and Replacement Procedures
■ Power down the server.
■ If you must perform a non-hot-plug replacement procedure, power down the server.
■ Remove the server from the rack.
■ If the rack environment, cabling configuration, or the server location in the rack creates
awkward conditions, remove the server from the rack. If the server is installed in a telco
rack, you must remove the server from the rack to access internal components.
WARNING: Before lifting the server, remove all hot-plug power supplies and hard drives to
reduce the weight.
Locating and Removing the Torx T-15 Tool
Many hardware procedures in the NAS e7000 v2 are toolless, but a few require the removal of
Torx T-15 screws that have been installed for shipping or security reasons. A Torx T-15 tool
ships with the server for the removal of these screws.
To locate and remove the Torx T-15 tool:
1. Locate the Torx T-15 tool on the back of the server. It is next to PCI-X slot 6.
2. Slide the tool out of the retaining clips.
23NAS e7000 v2 Maintenance and Service Guide
Removal and Replacement Procedures
Figure 3: Locating and removing the Torx T-15 tool
Extending the Server from the Rack
To perform service procedures, you must extend the server from the rack
To extend the server from the rack:
1. Loosen the thumbscrews that secure the server to the front of the rack.
Figure 4: Loosening the front panel thumbscrews
2. Extend the server on the rack rails until the server rail-release latches engage.
24 NAS e7000 v2 Maintenance and Service Guide
Figure 5: Extending the server from the rack
Removal and Replacement Procedures
WARNING: Be careful when pressing the rail-release levers and sliding the component into
or out of the rack. The sliding rails could pinch your fingertips.
3. To return the server to the rack, reach around the front of the server to press the rail-release
levers at the front of both server rails and continue to slide the server into the rack.
Figure 6: Returning the server back into the rack
25NAS e7000 v2 Maintenance and Service Guide
Removal and Replacement Procedures
Opening and Removing the Rear Access Panel
The NAS e7000 v2 server has front and rear access panels that may need to be opened and
removed to access the system board, processors, memory slots, expansion slots, and other
internal components. Observe the following warnings and cautions when removing the access
panels.
WARNING: Before removing the access panels for non-hot-plug hardware options, be sure
that the power cords are disconnected from the electrical outlet.
WARNING: Pressing the Power On/Standby button sets the server to the standby position,
which removes power from most areas of the server. However, portions of the power supply
and some internal circuitry remain active until the AC power cord is removed.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal
system components to cool before touching.
Caution: Electrostatic discharge can damage electronic components. Properly ground
yourself before beginning any installation procedure.
To open the rear access panel:
1. Extend or remove the server from the rack. Refer to “Extending the Server from the Rack”
in this chapter.
2. Disengage the lock on the rear panel using the Torx T-15 tool (1).
3. Using the handle on the rear access panel, slide the rear access panel toward the rear of the
unit (2). The springs raise the rear access panel.
26 NAS e7000 v2 Maintenance and Service Guide
1
2
Figure 7: Unlocking and sliding the rear access panel open
Removal and Replacement Procedures
4. Slide the rear access panel toward the front of the server (1).
5. Push and hold the access panel release lever down (2) while sliding the rear access panel
forward about 2.54 cm (1 inch).
Note: The guide marks on the rear access panel and the server must line up before proceeding to
the next step.
2
1
Figure 8: Opening the rear access panel
6. Align the guide marks on the rear access panel and the chassis, and lift the rear access
panel from the server.
27NAS e7000 v2 Maintenance and Service Guide
Removal and Replacement Procedures
Figure 9: Removing the rear access panel
Removing the Front Access Panel
To remove the front access panel:
1. Extend or remove the server from the rack. Refer to “Extending the Server from the Rack”
in this chapter.
2. Remove the rear access panel. Refer to “Opening and Removing the Rear Access Panel”
in this chapter.
3. Remove the front access panel:
a. Press the release button located on the inside rear of the front access panel (1).
b. Slide the front access panel toward the rear of the server (2).
c. Remove the access panel (3).
28 NAS e7000 v2 Maintenance and Service Guide
Removal and Replacement Procedures
2
Figure 10: Removing the front access panel
Replacing the Access Panels
To replace the access panels:
1. Place the front access panel on top of the server, and line up the guide marks on the front
access panel with the corresponding server guide marks.
2. With even pressure, push the front access panel down and slide it toward the front of the
server into the fitted slots.
1
3
3
Figure 11: Replacing the front access panel
3. Place the rear access panel on top of the server and line up the guide marks on the rear
access panel with the corresponding server guide marks.
29NAS e7000 v2 Maintenance and Service Guide
Removal and Replacement Procedures
4. Slide the rear access panel toward the back of the server until it stops.
Figure 12: Lining up the guide marks
5. With even pressure, push the rear access panel down and slide it toward the front of the
server until it seats.
Figure 13: Installing the rear access panel
6. Use the Torx T-15 tool to turn the locking screw clockwise to lock the latch.
30 NAS e7000 v2 Maintenance and Service Guide
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