HP STORAGEWORKS E7000 User Manual

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hp StorageWorks

NAS e7000 v2

First Edition (April 2003)

Part Number: 326209-001

maintenance and

service guide

This guide contains information for servicing the HP StorageWorks NAS e7000 v2.

warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

This document contains proprietary information, which is protected by copyright. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of Hewlett-Packard. The information contained in this document is subject to change without notice.

Compaq Computer Corporation is a wholly-owned subsidiary of Hewlett-Packard Company. Intel® and Pentium® are U.S. registered trademarks of Intel Corporation in the U.S. and other countries and are used under license. Microsoft®, MS-DOS®, MS Windows®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information is provided

“as is” without warranty of any kind and is subject to change without notice. The warranties for Hewlett-Packard Company products are set forth in the express limited warranty statements for such products. Nothing herein should be construed as constituting an additional warranty.

NAS e7000 v2 Maintenance and Service Guide First Edition (April 2003) Part Number: 326209-001

About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Text Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Equipment Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Rack Stability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

HP Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

HP Storage Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

1 Illustrated Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Mechanical Components Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Mechanical Components Spare Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

System Components Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

System Components Spare Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

2 Removal and Replacement Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Safety Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Electrostatic Discharge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Symbols on Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Rack Warnings and Cautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Server Warnings and Cautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Preparation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Locating and Removing the Torx T-15 Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Extending the Server from the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Opening and Removing the Rear Access Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Removing the Front Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Replacing the Access Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Powering Down the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Removing the Server from the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Memory Replacement Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Memory Board Slot Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Contents

3NAS e7000 v2 Maintenance and Service Guide

Contents

Parts of the Memory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Memory Board LEDs and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

DIMM Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Additional Requirements for Online Spare Memory Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Additional Requirements for Single-Board Mirrored Memory Technology. . . . . . . . . . . . . . . . . . . . .41

Additional Requirements for Hot-Plug Mirrored Memory Technology . . . . . . . . . . . . . . . . . . . . . . . .41

Removing a Memory Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Removing a DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Installing a DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Installing a Memory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Configuring the Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Hot-Plug Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Hard Drive Blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Hot-Plug SCSI Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Drive Replacement Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Power Supply Blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Hot-Plug Power Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

PCI and PCI-X Hot Plug Expansion Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Performance Balancing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Hot-Plug Fans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Non-Hot-Plug Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Slimline Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Front Bezel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Power Button/LED assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Processor Air Baffle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Processor Power Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Processors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Non-Hot-Plug PCI-X Expansion Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

PCI-X Expansion Board Basket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

PCI-X Hot Plug Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

SCSI Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Front Fan Cage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Pass-Through Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Diagnostics Display Board and Lightpipe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Rear Fan Cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Battery Backed Write Cache Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

SCSI Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

AC Filter Cable Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

3 Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Automatic Server Recovery-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Insight Manager 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Integrated Management Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Integrated Lights-Out Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Option ROM Configuration for Arrays (ORCA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

ROM-Based Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

ROMPaq Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

System Online ROM Flash Component Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

4 NAS e7000 v2 Maintenance and Service Guide

Contents

Quick Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

SmartStart Support and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

SmartStart Autorun Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Enterprise Diagnostics LX32 Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

4 Connectors, LEDs, and Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

SCSI Backplane Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Memory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

QuickFind Diagnostic Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Interlock Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Hot-Plug SCSI Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Hot-Plug Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Hot-Plug Power Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

PCI-X Hot Plug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Network Interface Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Battery-Backed Write Cache Enabler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Memory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Internal Diagnostic Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

System Maintenance Switch (SW4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Enabling ROMPaq Disaster Recovery Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

System ID Switch (SW7). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

iLO/Spread Spectrum Switch (SW8). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Non-Maskable Interrupt (NMI) Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Rear Unit Identification LED Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

When the Server Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Diagnostic Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Problems After Initial Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

ROMPaq Disaster Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Other Information Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

6 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

5NAS e7000 v2 Maintenance and Service Guide

Contents

6 NAS e7000 v2 Maintenance and Service Guide

about this guide

This maintenance and service guide provides information to help you:

■ Service the HP StorageWorks NAS e7000 v2

■ Troubleshoot the HP StorageWorks NAS e7000 v2

■ Reference the HP StorageWorks NAS e7000 v2

About this Guide

“About this Guide” topics include:

■ Overview, page 8

■ Conventions, page 9

■ Rack Stability, page 11

■ Getting Help, page 11

7NAS e7000 v2 Maintenance and Service Guide

About this Guide

Overview

This section covers the following topics:

■ Intended Audience

■ Prerequisites

Intended Audience

This book is intended for use by system administrators and technicians who are experienced with the following:

■ SAN management

■ Network administration

■ Network installation

Prerequisites

Before you service the NAS e7000 v2, make sure you consider these items:

■ Knowledge of operation system

■ Knowledge of related hardware/software

■ Previous version of the product/firmware

8 NAS e7000 v2 Maintenance and Service Guide

Conventions

Conventions consist of the following:

■ Document Conventions

■ Text Symbols

■ Equipment Symbols

Document Conventions

The document conventions included in Table 1 apply in most cases.

Table 1: Document Conventions

Key and field names, menu items, buttons, and dialog box titles

File names, application names, and text emphasis

User input, command and directory names, and system responses (output and messages)

Variables <monospace, italic font> Website addresses Underlined sans serif font text:

About this Guide

Element Convention

Bold

Italics

Monospace font COMMAND NAMES are uppercase monospace

font unless they are case sensitive

http://www.hp.com

Text Symbols

The following symbols may be found in the text of this guide. They have the following meanings.

WARNING: Text set off in this manner indicates that failure to follow directions in the

warning could result in bodily harm or death.

Caution: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or data.

Note: Text set off in this manner presents commentary, sidelights, or interesting points of

information.

9NAS e7000 v2 Maintenance and Service Guide

About this Guide

Equipment Symbols

The following equipment symbols may be found on hardware for which this guide pertains. They have the following meanings.

Any enclosed surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts.

WARNING: To reduce the risk of personal safety from electrical shock hazards, do

not open this enclosure.

Any RJ-45 receptacle marked with these symbols indicates a network interface connection.

WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment,

do not plug telephone or telecommunications connectors into this receptacle.

Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. Contact with this surface could result in injury.

WARNING: To reduce the risk of personal safety from a hot component, allow the

surface to cool before touching.

Power supplies or systems marked with these symbols indicate the presence of multiple sources of power.

WARNING: To reduce the risk of personal safety from electrical shock, remove

all power cords to completely disconnect power from the power supplies and systems.

Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely.

WARNING: To reduce the risk of personal safety or damage to the equipment,

observe local occupational health and safety requirements and guidelines for manually handling material.

10 NAS e7000 v2 Maintenance and Service Guide

Rack Stability

Getting Help

About this Guide

Rack stability protects personnel and equipment.

WARNING: To reduce the risk of personal safety or damage to the equipment, be sure

that:

■ The leveling jacks are extended to the floor.

■ The full weight of the rack rests on the leveling jacks.

■ In single rack installations, the stabilizing feet are attached to the rack.

■ In multiple rack installations, the racks are coupled.

■ Only one rack component is extended at any time. A rack may become unstable if more

than one rack component is extended for any reason.

If you still have a question after reading this guide, contact an HP authorized service provider or access our website:

http://www.hp.com

HP Technical Support

Telephone numbers for worldwide technical support are listed on the following HP website:

http://www.hp.com/support/

Note: For continuous quality improvement, calls may be recorded or monitored.

Be sure to have the following information available before calling:

■ Technical support registration number (if applicable)

■ Product serial numbers

■ Product model names and numbers

■ Applicable error messages

■ Operating system type and revision level

■ Detailed, specific questions

HP Storage Website

The HP website has the latest information on this product, as well as the latest drivers. Access storage at:

http://www.hp.com

. From this website, select the country of origin.

. From this website, select the appropriate product or solution.

HP Authorized Reseller

For the name of your nearest HP authorized reseller:

■ In the United States, call 1-800-345-1518

■ In Canada, call 1-800-263-5868

■ Elsewhere, see the HP website for locations and telephone numbers:

http://www.hp.com

11NAS e7000 v2 Maintenance and Service Guide

About this Guide

12 NAS e7000 v2 Maintenance and Service Guide

Illustrated Parts Catalog

This chapter provides the illustrated parts breakdown and spare parts lists for the HP StorageWorks NAS e7000 v2. Refer to Tables 1-1, 1-2, and 1-3 for the names of referenced spare parts.

13NAS e7000 v2 Maintenance and Service Guide

Illustrated Parts Catalog

Mechanical Components Exploded View

Figure 1: Mechanical components exploded view

14 NAS e7000 v2 Maintenance and Service Guide

Mechanical Components Spare Parts List

Table 2: Mechanical Components Spare Parts List

Item Description Spare Part Number

* Not shown

Access panels

a) Rear

b) Front

Front bezel 243669-001

SCSI hard drive blank 122759-001

Cable management arm* 295792-001

Power cord retainer kit* 313825-001

Illustrated Parts Catalog

240241-001

15NAS e7000 v2 Maintenance and Service Guide

Illustrated Parts Catalog

System Components Exploded View

18b

18a

Figure 2: System components exploded view

16 NAS e7000 v2 Maintenance and Service Guide

System Components Spare Parts List

Table 3: System Components Spare Parts List

Item Description Spare Part Number

Media Storage Devices

11a

11b

Diskette drive, 12.7 mm, multibay 267132-001

8X IDE DVD-ROM drive, multibay 268795-001

36.4-GB 10 K U320 SCSI hot-plug hard drive, (2 hard drives ship as the default)

Fans and Power Supplies

Fan assembly, hot-plug, 120 × 38 mm 240243-001

Fan assembly, hot-plug, 120 × 25 mm 240244-001

Power supply, 800 W, hot-plug (2 power supplies ship as the default)

Boards

Memory board 231126-001

SCSI backplane 231128-001

Diagnostic display board & lightpipe 249105-001

Pass-through board 249106-001

PCI-X Hot Plug board 231127-001

NIC, NC7770 10/100/1000 WOL controller* (installed in PCI slot 2)

NIC, NC3134 10/100 controller* (installed in PCI slot 1)

System board 231125-001

2.0 GHz/MP/2 MB cache Intel Pentium Xeon processor, green heatsink (2 processors ship as the default)

Processor power module (PPM) (2 PPMs ship as the default)

Power switch assembly 243670-001

Battery, system, 3 V 175115-001

Embedded Smart Array 5i controller 260741-001

Plastics kit*

Illustrated Parts Catalog

271837-007

192201-001

284848-001

309618-001

266655-001

243672-001

a) Processor air baffle

b) PCI Expansion board basket

AC power cord, 15 A, 125 V* 237457-001

17NAS e7000 v2 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3: System Components Spare Parts List (Continued)

Item Description Spare Part Number

20a

28a

AC power cord, 10A, C14-C19* 311582-001

AC power cord, 16A, C19-C20* 295508-001

AC power cord, 20 A, 250 V* 237458-001

Rack-mounting hardware kit (company rack)* 313215-001

Rack-mounting hardware kit (third-party)* 291895-001

Cable kit, AC Power* 243671-001

Maintenance and service guide* 246305-002

Torx screwdriver, T-15* 199630-001

Country kit* 231091-001

Return kit* 279645-001

Hardware mounting kit, 4U* 286221-001

Options

Battery-backed write cache module, 4.8 V 260740-001

Memory*

1-GB DDR SDRAM DIMM (4 1-GB DIMMs ship

249676-001

as the default)

*Not shown

18 NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

This chapter provides subassembly/module-level removal and replacement procedures for the HP StorageWorks NAS e7000 v2. After completing all necessary removal and replacement procedures, run the Diagnostics Utility to be sure that all components operate properly.

You need the following items for some procedures:

■ Torx T-15 tool

■ Flathead screwdriver

■ Diagnostics Utility on the HP SmartStart CD

19NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

Safety Considerations

Before performing service procedures, review the following safety information.

Electrostatic Discharge

A discharge of static electricity can damage static-sensitive devices or micro-circuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage:

■ Transport products in static-safe containers such as conductive tubes, bags, or boxes.

■ Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

■ Cover workstations with approved static-dissipating material. Use a wrist strap connected

to the work surface and properly grounded (earthed) tools and equipment.

■ Keep work area free of nonconductive materials such as ordinary plastic assembly aids

and foam packing.

■ Be sure that you are properly grounded (earthed) when touching a static-sensitive

component or assembly.

■ Avoid touching pins, leads, or circuitry.

■ Use nonconductive field service tools.

Symbols on Equipment

These symbols may be located on equipment in areas where hazardous conditions may exist.

Any enclosed surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts.

WARNING: To reduce the risk of personal safety from electrical shock hazards, do

not open this enclosure.

Any RJ-45 receptacle marked with these symbols indicates a network interface connection.

WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment,

do not plug telephone or telecommunications connectors into this receptacle.

Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. Contact with this surface could result in injury.

WARNING: To reduce the risk of personal safety from a hot component, allow the

surface to cool before touching.

20 NAS e7000 v2 Maintenance and Service Guide

Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely.

WARNING: To reduce the risk of personal safety or damage to the equipment,

observe local occupational health and safety requirements and guidelines for manually handling material.

Rack Warnings and Cautions

WARNING: To reduce the risk of personal injury or damage to the equipment, adequately

stabilize the rack before extending a component outside the rack. Extend only one component at a time. A rack may become unstable if more than one component is extended.

Removal and Replacement Procedures

Power supplies or systems marked with these symbols indicate the presence of multiple sources of power.

WARNING: To reduce the risk of personal safety from electrical shock, remove

all power cords to completely disconnect power from the power supplies and systems.

WARNING: To reduce the risk of personal injury or damage to the equipment:

■ Extend the leveling jacks to the floor.

■ Rest the full weight of the rack on the leveling jacks.

■ Attach the stabilizers to the rack if it is a single rack installation.

■ Couple the racks together in multiple rack installations.

WARNING: When installing the server in a telco rack, adequately secure the rack frame to

the building structure at the top and bottom.

WARNING: To reduce the risk of personal injury or damage to the equipment, use two or more

people to safely unload the rack from the pallet. An empty 42U rack weighs 115 kg (253 lb), is over

2.1 m (7 feet) tall, and may become unstable when moved on its casters. Handle the rack from both sides as it rolls down the ramp from the pallet. Do not stand in front of the rack.

Caution: Always begin by mounting the heaviest item on the bottom of the rack. Continue to

populate the rack from the bottom to the top.

21NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

Server Warnings and Cautions

WARNING: Do not exceed the level of repair specified in the procedures in the product

documentation. All troubleshooting and repair procedures are detailed to allow only subassembly or module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the hot-plug drives and

the internal system components to cool before touching.

WARNING: To reduce the risk of electrical shock or damage to the equipment:

■ Do not disable the AC power cord grounding plug. The grounding plug is an important

safety feature.

■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at

all times.

■ Unplug the power cord from each power supply to disconnect power to the equipment.

WARNING: The installation of internal options and routine maintenance and service of this

product should be performed by individuals who are knowledgeable about the procedures, precautions, and hazards associated with equipment containing hazardous energy levels.

WARNING: Do not use conductive tools that could bridge live parts. Remove all watches, rings, or

loose jewelry when working in hot-plug areas of an energized server.

WARNING: Do not replace non-hot-plug components while power is applied to the product. First,

shut down the product and disconnect all AC power cords.

WARNING: Be sure that the AC power supply branch circuit that provides power to the

rack is not overloaded. Maintaining a low electric current draw reduces the risk of personal injury, fire, or damage to the equipment. The total rack load should not exceed 80 percent of the branch circuit rating. Consult the electrical authority having jurisdiction over your facility for wiring and installation requirements.

Caution: Protect the server from power fluctuations and temporary interruptions with a

regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.

22 NAS e7000 v2 Maintenance and Service Guide

Caution: Do not operate the server for extended periods without the access panel.

Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage.

Caution: Reinstall each hard drive into the specific slot from which it was removed. Mixing

the hard drives adversely affects the system drive configuration.

Preparation Procedures

To access some components and perform certain service procedures, you must do one or more of the following:

■ Extend the server from the rack.

■ If you are performing service procedures in a Compaq branded rack or third-party rack

cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.

■ Access internal components.

■ If you need to access internal components for removal or replacement, you can remove the

front and rear access panels without removing the server from the rack.

Removal and Replacement Procedures

■ Power down the server.

■ If you must perform a non-hot-plug replacement procedure, power down the server.

■ Remove the server from the rack.

■ If the rack environment, cabling configuration, or the server location in the rack creates

awkward conditions, remove the server from the rack. If the server is installed in a telco rack, you must remove the server from the rack to access internal components.

WARNING: Before lifting the server, remove all hot-plug power supplies and hard drives to

reduce the weight.

Locating and Removing the Torx T-15 Tool

Many hardware procedures in the NAS e7000 v2 are toolless, but a few require the removal of Torx T-15 screws that have been installed for shipping or security reasons. A Torx T-15 tool ships with the server for the removal of these screws.

To locate and remove the Torx T-15 tool:

1. Locate the Torx T-15 tool on the back of the server. It is next to PCI-X slot 6.

2. Slide the tool out of the retaining clips.

23NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

Figure 3: Locating and removing the Torx T-15 tool

Extending the Server from the Rack

To perform service procedures, you must extend the server from the rack To extend the server from the rack:

1. Loosen the thumbscrews that secure the server to the front of the rack.

Figure 4: Loosening the front panel thumbscrews

2. Extend the server on the rack rails until the server rail-release latches engage.

24 NAS e7000 v2 Maintenance and Service Guide

Figure 5: Extending the server from the rack

Removal and Replacement Procedures

WARNING: Be careful when pressing the rail-release levers and sliding the component into

or out of the rack. The sliding rails could pinch your fingertips.

3. To return the server to the rack, reach around the front of the server to press the rail-release levers at the front of both server rails and continue to slide the server into the rack.

Figure 6: Returning the server back into the rack

25NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

Opening and Removing the Rear Access Panel

The NAS e7000 v2 server has front and rear access panels that may need to be opened and removed to access the system board, processors, memory slots, expansion slots, and other internal components. Observe the following warnings and cautions when removing the access panels.

WARNING: Before removing the access panels for non-hot-plug hardware options, be sure

that the power cords are disconnected from the electrical outlet.

WARNING: Pressing the Power On/Standby button sets the server to the standby position,

which removes power from most areas of the server. However, portions of the power supply and some internal circuitry remain active until the AC power cord is removed.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal

system components to cool before touching.

Caution: Electrostatic discharge can damage electronic components. Properly ground

yourself before beginning any installation procedure.

To open the rear access panel:

1. Extend or remove the server from the rack. Refer to “Extending the Server from the Rack” in this chapter.

2. Disengage the lock on the rear panel using the Torx T-15 tool (1).

3. Using the handle on the rear access panel, slide the rear access panel toward the rear of the unit (2). The springs raise the rear access panel.

26 NAS e7000 v2 Maintenance and Service Guide

Figure 7: Unlocking and sliding the rear access panel open

Removal and Replacement Procedures

4. Slide the rear access panel toward the front of the server (1).

5. Push and hold the access panel release lever down (2) while sliding the rear access panel forward about 2.54 cm (1 inch).

Note: The guide marks on the rear access panel and the server must line up before proceeding to

the next step.

Figure 8: Opening the rear access panel

6. Align the guide marks on the rear access panel and the chassis, and lift the rear access panel from the server.

27NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

Figure 9: Removing the rear access panel

Removing the Front Access Panel

To remove the front access panel:

1. Extend or remove the server from the rack. Refer to “Extending the Server from the Rack” in this chapter.

2. Remove the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

3. Remove the front access panel: a. Press the release button located on the inside rear of the front access panel (1). b. Slide the front access panel toward the rear of the server (2). c. Remove the access panel (3).

28 NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

Figure 10: Removing the front access panel

Replacing the Access Panels

To replace the access panels:

1. Place the front access panel on top of the server, and line up the guide marks on the front access panel with the corresponding server guide marks.

2. With even pressure, push the front access panel down and slide it toward the front of the server into the fitted slots.

Figure 11: Replacing the front access panel

3. Place the rear access panel on top of the server and line up the guide marks on the rear access panel with the corresponding server guide marks.

29NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

4. Slide the rear access panel toward the back of the server until it stops.

Figure 12: Lining up the guide marks

5. With even pressure, push the rear access panel down and slide it toward the front of the server until it seats.

Figure 13: Installing the rear access panel

6. Use the Torx T-15 tool to turn the locking screw clockwise to lock the latch.

30 NAS e7000 v2 Maintenance and Service Guide

Powering Down the Server

WARNING: It is necessary to be knowledgeable of electrostatic discharge information

before preparing the server. For electrostatic discharge information, refer to “Electrostatic Discharge” in this chapter.

For all non-hot-plug procedures, you must power down the server. To power down the server:

1. Press and hold the Power On/Standby button until the front panel power LED indicator is amber and the fans are off.

2. Disconnect all AC power cords from the server.

3. Disconnect all external peripheral devices from the server.

Removing the Server from the Rack

WARNING: The server is very heavy, up to 44.5 kg (98 lbs). To reduce the risk of personal

injury or damage to the equipment:

■ Remove all hot-plug power supplies to reduce the weight of the server before lifting it.

■ Observe local occupational health and safety requirements and guidelines for material

handling.

■ Get help to lift and maneuver the server.

Removal and Replacement Procedures

To remove the server from the rack:

1. Power down the server. Refer to “Powering Down the Server” in this chapter.

2. Loosen the front panel thumbscrews that secure the server faceplate to the front of the rack.

3. Extend the server from the rack. Refer to “Extending the Server from the Rack” in this chapter.

4. Remove the cable management system and unplug the cables from the rear of the server.

5. Press the rail release levers on the rails and slide the server off the rack rails.

31NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

Figure 14: Removing the server from the rack

6. Place the server on a sturdy, level surface.

Reverse steps 1 through 4 to install the server into the rack.

32 NAS e7000 v2 Maintenance and Service Guide

Memory

This section provides the following information about the memory components and procedures in the NAS e7000 v2:

■ Memory replacement guidelines

■ Memory board slot locations

■ Parts of the memory board

■ Memory board LEDs and icons

■ DIMM installation requirements

■ Removing a memory board

■ Removing a DIMM

■ Installing a DIMM

■ Installing a memory board

■ Configuring the memory

Memory Replacement Guidelines

Removal and Replacement Procedures

DIMM and memory board installation, removal, and replacement procedures can be either hot-plug or non-hot-plug procedures, depending on how the server is configured.

Note: By default, the NAS e7000 v2 server is configured for advanced ECC memory.

■ You cannot perform hot-plug procedures when the system is configured for:

— Advanced ECC memory — Online spare memory — Single-board mirrored memory

■ You can only perform a hot-plug replacement procedure when the server is configured for

hot-plug mirrored memory, enabling you to replace failed or degraded DIMMs without powering down the server.

The replacement procedures in this section apply to both hot-plug and non-hot-plug memory replacement, except as noted.

Caution: Be sure to power down the server when performing these procedures in a server

that is not configured for hot-plug mirrored memory.

Observe the following warnings when performing a hot-plug replacement procedure.

WARNING: Always comply with all electrostatic and thermal guidelines to prevent bodily

injury and ensure a properly functioning system when performing hot-plug operations. For detailed information, refer to “About this Guide” in this guide.

33NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

WARNING: The rear access panel provides access to hazardous energy circuits. To avoid

risk of injury or damage to the equipment from hazardous energy, be sure the door remains locked during normal operation or install the server in a controlled access location.

WARNING: To reduce the risk of personal injury from hazardous energy or damage to the

equipment when working on energized servers:

■ Remove all watches, rings, and any other loose fitting jewelry.

■ Avoid the use of conductive tools inside the server that could bridge live parts.

Memory Board Slot Locations

Use Figure 15 and Tab le 4 to identify the memory board slots on the system board.

Figure 15: Memory board slots

Table 4: Memory Board Slots

Item Description

1 Memory board slot 1 2 Memory board slot 2

34 NAS e7000 v2 Maintenance and Service Guide

Parts of the Memory Board

Use Figure 16 andTab le 5 to identify the parts of the memory board.

Removal and Replacement Procedures

Figure 16: Parts of the memory board

Table 5: Parts of the Memory Board

Item Description

1 DIMM slot 1, bank A (populated) 2DIMM slot 2, bank A (populated) 3 DIMM slot 3, bank A (populated) 4 DIMM slot 4, bank A (populated) 5 DIMM slot 5, bank B 6 DIMM slot 6, bank B 7 DIMM slot 7, bank B 8 DIMM slot 8, bank B

9LEDs 10 Locking switch 11 Release latches 12 Ejector levers

Memory Board LEDs and Icons

Use Figure 17 and Table 6 through Tab le 1 0 to identify icons and LEDs and their status on the memory board. Each table represents the LEDs for a specific memory mode. Be sure you are referring to the correct table for your specific mode.

35NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

5 3

On-Line Spare

Figure 17: Memory board LEDs and icons

Table 6: Advanced ECC (Standard) Memory LEDs

Item Description Indicator Status

6Memory

Status

Off Memory board is offline. Green Memory board is offline. Flashing

green Amber Memory error has occurred on this memory

7Ready to Hot

Off Do not remove memory board. Advanced

Plug

1-4 and

10-13

DIMMs 1-8 status

Off DIMM is not installed. Green

Amber

Flashing amber

All LEDs Flashing

amber

7 8

Online Spare Status Mirroring Status

Ready to Hot Plug

Memory board is busy.

board.

ECC memory does not support hot-removal of boards.

DIMM is installed.

Memory error has occurred on this DIMM.

Configuration error has occurred.

CAUTION: Memory board is in use; relock it immediately.

36 NAS e7000 v2 Maintenance and Service Guide

Table 7: Online Spare Memory LEDs

Item Description Indicator Status

6Memory

Off

Status

Green

Flashing green

Amber

8 Online Spare

Off

Status

Green

Amber

7Ready to Hot

Off

Plug

5 Online Spare

Off

text

Green

Flashing green

1-4 and

10-13

DIMMs 1-8 status

Off

Green

Amber

Flashing amber

All LEDs Flashing

amber

Removal and Replacement Procedures

Memory board is offline.

Memory board is online.

Memory board is busy.

Memory error has occurred on this memory board.

Memory board is not configured for online spare memory.

Online spare memory is functioning properly.

Memory error has occurred and system has failed over to the online spare bank.

Do not remove memory board. Online spare memory does not support hot-plug capability.

Bank is not configured as an online spare bank.

Bank is configured as an online spare bank.

Failure has occurred and online spare bank is active.

DIMM is not installed.

DIMM is installed.

Memory error has occurred on this DIMM.

Configuration error has occurred.

CAUTION: Memory board is in use; relock it immediately.

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Table 8: Single-Board Mirrored Memory LEDs

Item Description Indicator Status

1-4 and

10-13

Memory Status Off

Green

Flashing green

Amber

Mirroring Status Off

Green

Amber

Ready to Hot

Off

Plug

DIMMs 1-8

Off

status

Green

Amber

Flashing amber

All LEDs Flashing amber

Memory board is offline.

Memory board is online.

Memory board is busy.

Memory error has occurred on this memory board.

Memory board is not configured for mirrored memory.

Single-board mirrored memory is functioning properly.

Memory error has occurred and system has failed over to the mirrored bank(s).

Do not remove memory board. Single-board mirrored memory does not support hot-plug capability.

DIMM is not installed.

DIMM is installed.

Memory error has occurred on this DIMM.

Configuration error has occurred.

CAUTION:

Memory board is in use; relock it

immediately.

38 NAS e7000 v2 Maintenance and Service Guide

Table 9: Hot-Plug Mirrored Memory LEDs

Item Description Indicator Status

6Memory

Status

Off Memory board is offline.

Green Memory board is online.

Removal and Replacement Procedures

9Mirroring

Status

7Ready to Hot

Plug

1-4 and

10-13

DIMMs 1-8 status

All LEDs

Flashing

Memory board is busy.

green

Amber Memory error has occurred on this memory

board.

Off Memory board is not configured for mirrored

memory.

Green Hot-plug mirrored memory is functioning

properly.

Amber Memory error has occurred and system has

failed over to the mirrored board.

Off Do not remove memory board.

Green Memory board can be hot-plugged.

Off DIMM is not installed.

Green DIMM is installed.

Amber Memory error has occurred on this DIMM.

Flashing

Configuration error has occurred.

amber

Flashing amber

CAUTION: Memory board is in use; relock it immediately.

Table 10: Memory Board Icons

Description Status

Lock

Unlock

Memory board is locked and cannot be removed.

Memory board is unlocked, and is only hot-pluggable if the Ready to Hot Plug LED is on.

Note: The icon at which the memory board switch is pointed indicates whether the memory board is locked or unlocked.

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DIMM Installation Requirements

Observe the following DIMM configuration requirements when installing DIMM:

■ Use only industry-standard PC1600 registered DDR SDRAM DIMMs in 256-MB,

512-MB, 1-GB, and 2-GB capacities, and that support Error Checking and Correcting (ECC).

■ Install DIMMs in groups of four, one bank at a time.

■ Groups of four DIMMs must be identical. Installing DIMMs of different capacities into

the same bank can degrade memory performance.

■ Bank A must always be populated. To ease subsequent DIMM installations, install the

DIMMs in sequential order.

Note: HP recommends that you use only HP DIMMs. Third-party DIMMs may have additional

installation requirements. For information about third-party DIMM installation requirements, refer to the Advanced Memory Protection white paper on the HP website at www.hp.com.

Note: You must power down the server before installing additional DIMMs. Follow all DIMM

configuration requirements carefully. If the DIMMs are not configured properly, you receive an error message during POST.

Additional Requirements for Online Spare Memory Technology

In addition to the DIMM configuration requirements for advanced ECC memory, observe the following DIMM configuration requirements when installing DIMMs for online spare memory:

■ Memory board slot 1 must be populated.

■ Bank B on the memory board in slot 1 is always the online spare bank, even if two

memory boards are installed, and must be populated when the server is configured for online spare memory.

■ DIMMs installed in the online spare bank must be of equal or greater capacity than each of

those in the remaining banks on both memory boards.

Note: If memory board slot 1 Bank B is not populated, the system automatically switches to

advanced ECC memory and displays an error message during POST.

Note: When configured for online spare memory, the memory board has no hot-plug capabilities.

40 NAS e7000 v2 Maintenance and Service Guide

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Additional Requirements for Single-Board Mirrored Memory Technology

In addition to the DIMM configuration requirements for advanced ECC memory, observe the following DIMM configuration requirements when installing DIMMs for single-board mirrored memory:

■ Install only one board. The board must be installed in memory board slot 1.

■ Bank B of memory board 1 is the mirrored bank.

■ DIMMs in the mirrored bank must be configured identically to the bank they are

mirroring. Both banks must be populated with DIMMs of the same capacity.

Note: If memory board slot 1 Bank B is not populated, the system automatically switches to

advanced ECC memory and displays an error message during POST.

Note: When configured for single-board mirrored memory, the system has no hot-plug capabilities.

Additional Requirements for Hot-Plug Mirrored Memory Technology

In addition to the DIMM configuration requirements for advanced ECC memory, observe the following DIMM configuration requirements when installing DIMMs for hot-plug mirrored memory:

■ Two memory boards must be installed.

■ Both memory boards must be configured identically. Corresponding banks (for instance,

bank A on the memory board in slot 1 and bank A on the memory board in slot 2) must be populated with DIMMs of the same size and type.

Observe the following DIMM configuration requirements when performing a hot-plug replacement:

■ Do not remove the memory board unless the Ready to Hot Plug LED is green.

■ If you replace a DIMM, the DIMM must be a PC1600 DDR SDRAM DIMM of the same

capacity as the DIMM you are replacing.

Removing a Memory Board

Caution: Electrostatic discharge can damage electronic components. Be sure you are

properly grounded before beginning any installation procedure.

To remove a memory board:

1. If the server is not configured for hot-plug mirrored memory, you must power down the server. Refer to “Powering Down the Server” in this chapter.

Hot-plug replacement procedure: If the server is configured for hot-plug mirrored memory, skip to step 2.

41NAS e7000 v2 Maintenance and Service Guide

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2. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

Hot-plug replacement procedure: Determine which memory board contains the failed DIMM by locating the memory board with an amber memory status LED and one or more amber DIMM status LEDs. The Ready to Hot Plug LED must be green, indicating that you can perform a hot-plug procedure.

Note: If the Ready to Hot Plug LED is off on both boards, then you must power down the server

before replacing DIMMs.

3. Disengage the locking switch (1). Hot-plug replacement procedure: After turning the locking switch to the unlock

position, the LEDs turn off, except the amber LEDs. Wait until all green LEDs are off before proceeding. Make note of which DIMM status LED remains illuminated amber, indicating the DIMM you need to replace.

Caution: Do not attempt to unlock the memory board in an operational server when the

Ready to Hot Plug LED is not green. This will generate an audible alarm and cause the memory board LEDs to flash amber. Proceeding to remove the memory board after the audible and visible alarms causes system failure.

Caution: To prevent system failure, do not remove the memory board from the server until

the memory status LED stops blinking.

4. Press the release latches inward (2).

5. Pull the memory board up out of the server (3). Hot-plug replacement procedure: While the memory board with the failed or degraded

DIMM is being replaced, the system continues to read and write from the operational memory board.

42 NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

Figure 18: Removing a memory board

Removing a DIMM

To remove a DIMM:

1. Remove the memory board. Refer to “Removing a Memory Board” in this chapter.

2. Place the memory board on a level, nonconductive surface.

3. Open the DIMM slot latches (1).

4. Remove the DIMM from the DIMM slot (2).

Figure 19: Removing a DIMM

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Removal and Replacement Procedures

Installing a DIMM

To install a DIMM:

1. Align the keyed portion of the bottom edge of the DIMM with the tab in the DIMM slot.

Note: The bottom edge of the DIMM is keyed to fit into the DIMM slot only one way.

2. Press the DIMM firmly into the slot (1).

3. Push the latches into place (2).

Figure 20: Installing a DIMM

Installing a Memory Board

To install a memory board:

1. Align the memory board with the memory slot and memory board guide clips.

2. Slide the memory board into the server (1), and close the ejector levers to seat the memory board firmly (2).

Hot-replacement procedure: Any LEDs that were amber when the board was removed from the server now illuminate amber again.

Note: The LEDs relight amber during this step to enable you to verify again which DIMM failed. If

you have already replaced the failed DIMM, disregard the amber LEDs. The LEDs change back to green after the locking switch is engaged, and the memory copy is complete.

3. Engage the locking switch (3).

44 NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

Hot-replacement procedure: All LEDs now turn off except the memory status LED, which flashes green while data is copied from one memory board to the other. This process may take up to a minute to complete. When the copying process is complete, the other LEDs will re-illuminate as described in Table 2-11.

Caution: Do not remove the memory board while the memory status LED is flashing. When

the memory status LED is flashing, the memory board is transferring data. Removing the memory board during data transfer may cause system failure.

Figure 21: Installing a memory board

4. If the server is not currently configured for hot-plug mirrored memory, power up the server. Refer to “Powering Down the Server” in this chapter.

Hot-plug procedure: If the server is configured for hot-plug mirrored memory, skip to step 7.

5. Configure the memory. Refer to “Configuring the Memory” in this chapter.

6. Reference the LEDs on the top of the memory board to be sure that the memory is functioning properly. Ta ble 11 describes the LEDs for each memory configuration when the DIMMs and memory board are installed and functioning properly. For more information on LEDs, refer to Chapter 4 “Connectors, LEDs, and Switches.”

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Table 11: Memory LED States on a Properly Configured Memory Board

LED Memory Configuration

Memory Status Green Green Green Green

Advanced ECC

(Standard

Memory)

Online

Spare

Memory

Single-Board

Mirrored

Memory

Hot-Plug

Mirrored

Memory

DIMMs 1-8, if

populated

Online Spare

Status

Mirroring Status Off Off Green Green

Online Spare text* Off Green Off Off

Ready to Hot Plug Off Off Off Green

*If two memory boards are installed, the online spare text is only illuminated for the memory board in slot 1.

7. Close the rear access panel.

8. Reinstall the server in the rack.

Configuring the Memory

Configuring the servers memory system of the server requires configuring both hardware and software. To configure the memory:

1. Choose one of the following memory configurations:

■ Standard memory (Advanced ECC)

■ Online spare memory

Green Green Green Green

Off Green Off Off

■ Single board mirrored memory

■ Hot-plug mirrored memory

For a discussion of how to determine the memory technology best suited for your requirements, refer to the Advanced Memory Protection white paper on the HP website at

www.hp.com.

2. Remove the memory board. Refer to “Removing a Memory Board” in this chapter.

3. Install the required DIMMs based on your desired memory configuration. Be sure to follow all DIMM installation requirements. Refer to “DIMM Installation Requirements” in this chapter for your desired memory configuration.

4. Install the memory board. Refer to “Installing a Memory Board” in this chapter.

5. Configure the DIMMs: a. Power on the server. b. Press the F9 key to enter RBSU. c. Select Advanced Options. d. Change POST Speed Up to disable (to test the replaced memory).

46 NAS e7000 v2 Maintenance and Service Guide

e. Press any key to return to the RBSU main menu. f. Select System Options. g. Select Advanced Memory Protection. h. Select the desired memory mode. i. Press the Esc key twice to go back to the main RBSU menu. j. Press the F10 key to exit RBSU. The server reboots and tests all memory in the

system.

k. Once the memory has been tested, re-enable POST Speed Up for faster system boot, if

desired.

Note: To reconfigure the memory mode after initial setup, you must reboot the system and enter

RBSU.

Hot-Plug Procedures

You can perform removal and replacement procedures for some server components without powering down the server. This section describes the removal and replacement procedures for the following hot-plug components:

Removal and Replacement Procedures

■ Hard drive blanks

■ Hot-plug SCSI hard drives

■ Power supply blank

■ Hot-plug power supplies (must have two power supplies installed for it to be hot-plug

■ PCI and PCI-X Hot Plug expansion boards (in hot-plug slots)

■ Hot-plug fans

■ Hot-plug mirrored memory boards (refer to “Memory” in this chapter)

Hard Drive Blanks

To remove a hard drive blank:

1. Push the sliding release button to unlock the blank (1).

2. Pull the drive blank out of the drive cage (2).

capable)

47NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

Figure 22: Removing a drive blank

Note: Keep the blank for future use.

Reverse steps 1 and 2 to replace a drive blank.

Hot-Plug SCSI Hard Drives

Drive Replacement Precautions

Be aware of the following guidelines cautioning unsafe hot-plug replacement.

■ Do not remove a degraded drive if any other member of the array is offline (the online

LED is off). No other drive in the array is hot-pluggable without data loss. The exception to this is the use of RAID 1+0 as a fault-tolerant configuration. In this case, drives are mirrored in pairs. More than one drive can fail and be replaced as long as the drive or drives they are mirroring are online.

■ Do not remove a degraded drive if any member of an array is missing (previously and not

yet replaced).

■ Do not remove a degraded drive if any member of an array is being rebuilt, unless the drive

being rebuilt has been configured as an online spare. The online LED for the drive flashes green or amber, indicating that a replaced drive is being rebuilt from the data stored on the other drives.

Note: An online spare drive does not activate and start rebuilding after a predictive failure alert

because the degraded drive is still online. The online spare activates only after a drive in the array has failed.

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■ Do not replace multiple degraded drives at the same time, since the fault tolerance can be

compromised. When a drive is replaced, the controller uses data from the other drives in the array to reconstruct data on the replacement drive. If more than one drive is removed, a complete data set is not available to reconstruct data on the replacement drive or drives, and permanent data loss can occur.

Caution: Do not turn off any external unit when the server containing. A Smart Array

controller is powered up. Also, do not power up the server before powering up the drive enclosure. If these ordering rules are not followed, the Smart Array controller may mark the drives in this enclosure as failed, resulting in permanent data loss.

To remove a non-functioning hot-plug SCSI hard drive:

Caution: Remove or replace a hard drive only when the drive failure LED is amber. Data

loss can occur if a drive is removed when the drive online LED is green. Refer to “Hot-Plug SCSI Hard Drive LEDs” in Chapter 4 for more information.

Caution: Remove or replace only one hard drive at a time. The controller relies on other

drives to reconstruct data on the replaced drive. Drive reconstruction is active when the drive online LED is flashing green.

1. Press the release button to unlock the ejector lever on the hard drive (1).

2. Open the ejector lever to release the drive (2).

3. Slide the drive out of the cage (3).

Figure 23: Removing a hot-plug SCSI hard drive

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Note: Always populate hard drive bays starting with the lowest SCSI ID.

Reverse steps 1 through 3 to replace a hot-plug SCSI hard drive.

Power Supply Blank

To remove a power supply blank:

1. Press the lever-release button on the handle of the power supply blanks (1).

2. Pull on the lever to release the blank (2).

3. Remove the power supply blank from the server (3).

Figure 24: Removing a power supply blank

Note: Keep the power supply blank for future use.

Reverse steps 1 through 3 to replace a power supply blank.

Hot-Plug Power Supplies

For information on power supply diagnosis, refer to “Hot-Plug Power Supply LEDs” in Chapter 4.

Caution: Do not remove a hot-plug power supply unless there are two power supplies

installed. If second power supply is not installed, the system must be powered down to remove the power supply.

50 NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

Caution: Hot-plug power supplies for the NAS e7000 v2 are keyed to be sure that only

800-W hot-plug power supplies can be installed in the server. The handles on 800-W power supplies are black to distinguish them from other power supplies.

To remove a hot-plug power supply:

1. Remove any shipping screws from the bottom of the server, if installed.

2. Press the lever-release button on the handle of the power supply (1).

3. Pull on the lever to release the power supply (2).

4. Remove the power supply from the server (3).

Figure 25: Removing a hot-plug power supply

Reverse steps 1 through 4 to replace a hot-plug power supply.

PCI and PCI-X Hot Plug Expansion Boards

Caution: Do not attempt a PCI-X Hot Plug procedure if the operating system does not

provide PCI-X Hot Plug support or if you do not have the appropriate device drivers installed. Failure to take these precautions causes system shutdown and risks data integrity.

Caution: To avoid critical errors, do not open the expansion slot latch if the green power

LED is on or blinking. Use the PCI-X Hot Plug button or the software application to turn off power to the slot.

Use either the PCI-X Hot Plug button on the server or the PCI-X Hot Plug Utility of the operation system to control the PCI-X Hot Plug slots.

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■ The PCI-X Hot Plug button and the PCI-X Hot Plug Utility enable you to power up or

power down a PCI-X Hot Plug expansion slot. The PCI-X Hot Plug button enables direct access at each hot-plug expansion slot.

■ PCI-X Hot Plug software support for each operating system is available online. For more

information, refer to the PCI Hot Plug Administrator’s Guide on the Documentation CD.

The NAS e7000 v2 includes six PCI-X expansion slots. Use Figure 26 and Table 12 to identify each slot.

Figure 26: PCI-X slot locations

Table 12: NAS e7000 v2 PCI-X Expansion Slots and Buses

Item Description Bus

1 Slot 1 (non-hot-plug)

Shared bus 2

2 Slot 2 (non-hot-plug)

3 Slot 3 (hot-plug)

Shared bus 6

4 Slot 4 (hot-plug)

5 Slot 5 (hot-plug)

Shared bus 10

6 Slot 6 (hot-plug)

To remove an expansion board from a PCI-X Hot Plug slot:

1. Extend the server from the rack. Refer to “Extending the Server from the Rack” in this chapter.

2. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

3. Press the port-colored PCI-X Hot Plug button (1) to turn off power to the slot. The power LED flashes until shutdown is complete. Refer to “PCI-X Hot Plug LEDs” in Chapter 4 to determine the current PCI-X Hot Plug slot status.

52 NAS e7000 v2 Maintenance and Service Guide

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Caution: To prevent data loss, do not open an expansion slot latch when the power LED for

the slot is on.

Figure 27: PCI-X Hot Plug button

4. When the power LED for the slot is off, disconnect any cables connected to the selected expansion board.

5. Press the PCI-X retaining clip until it locks in the open position, releasing one side of the board.

Figure 28: Pressing the PCI-X retaining clip

6. Push the tab on the expansion slot latch (1).

53NAS e7000 v2 Maintenance and Service Guide

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7. Swing the latch back to unlock the expansion board (2).

8. Lift the expansion board release handle to disengage the board from the slot (3).

9. Remove the board from the slot (4).

Reverse steps 1 through 9 to replace the expansion board.

Figure 29: Removing a PCI-X Hot Plug expansion board

Performance Balancing

Before replacing the expansion board, review the following recommendations. Balancing is the paired arrangement of expansion boards for optimal performance based on the

bus architecture of the expansion slots. Properly balancing the boards across buses can improve performance. To balance expansion boards:

■ Populate slots from the center of the server to ensure optimal thermal conditions. Slot 6 is

in the center of the server and has the best cooling.

■ Populate slots across different buses before populating two slots on the same bus.

Table 13 provides a guideline for slot population order based on the above recommendations.

Note: HP recommends that the Integrated Lights-Out (iLO) board be populated in slot 1 due to

internal cabling requirements.

Note: The slot population order that follows is a recommendation only; any PCI or PCI-X expansion

board may reside in any slot.

54 NAS e7000 v2 Maintenance and Service Guide

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Table 13: Recommended PCI-X Expansion Slot Population Order

Slot Number Population Order Bus Sharing

Shared PCI-X bus 10

Shared PCI-X bus 6

Shared PCI-X bus 2

The operating system detects the PCI-X devices in the slots in this order: 6-5-4-3-2-1 For more information about PCI-X bus architecture and numbering, refer to the white paper,

PCI Bus Numbering in a Windows NT Environment, on the product website at

www.hp.com

Hot-Plug Fans

Caution: Do not attempt to remove and replace a fan as a hot-plug procedure unless the

fan zone is redundant.

To remove a hot-plug fan:

1. Extend the server from the rack. Refer to “Extending the Server from the Rack” in this chapter.

2. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

3. Identify the failed fan by locating the fan with the amber LED.

4. Pull the tabs on the top of the fan (1).

5. Remove the fan from the server (2).

55NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

Figure 30: Removing a hot-plug fan

Caution: Do not operate the server for extended periods without the access panel installed.

Operating the server without the access panel results in improper airflow that can lead to thermal damage.

Reverse steps 1 through 5 to replace a hot-plug fan. For information on hot-plug fan diagnosis, refer to “Hot-Plug Fan” in Chapter 4.

56 NAS e7000 v2 Maintenance and Service Guide

Non-Hot-Plug Procedures

In order to remove or replace any non-hot-plug component, you must first power down the server. The slimline drive procedure is the only procedure that you can perform without removing the rear access panel.

This section describes the removal and replacement procedures for the following non-hot-plug components:

■ Slimline drives

■ Front bezel

■ Power button/LED assembly

■ Processor air baffle

■ Processor power modules

■ Processors

■ Non-hot-plug PCI-X expansion boards

■ PCI-X expansion board basket

■ PCI-X Hot Plug Expansion board

■ SCSI cables

■ Front fan cage

Removal and Replacement Procedures

Slimline Drives

■ Pass-through board

■ Removable media board

■ Rear fan cage

■ Battery-backed write cache assembly

■ SCSI backplane

■ System battery

■ System board

■ AC filter cable assembly

WARNING: To reduce the risk of personal injury or damage to the equipment, the

installation of options other than hot-plug power devices should be performed only by individuals who are qualified to service computer equipment and trained to deal with products capable of producing hazardous energy levels.

To remove a drive from a slimline drive bay:

1. Power down the server. Refer to “Powering Down the Server” in this chapter.

2. Push the release button with the Torx T-15 tool (1).

3. Pull the drive out of the slimline drive bay (2).

57NAS e7000 v2 Maintenance and Service Guide

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Figure 31: Removing a drive from a slimline drive bay

To replace a slimline drive, slide the drive into the slot until it engages the connector.

Note: For the diskette drive to be bootable, it must be installed in the top slimline drive bay. For the

DVD-ROM drive to be bootable, it must be installed in the bottom slimline drive bay.

Front Bezel

To remove the front bezel:

1. Power down the server. Refer to “Powering Down the Server” in this chapter.

2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter.

3. Remove the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

4. Remove the front access panel. Refer to “Removing the Front Access Panel” in this chapter.

5. Remove the light pipe plastic assembly by pressing in the hooks at the panel and rear.

6. Using the T-15 Torx tool, remove the six screws on the exterior of the chassis (1) and the two screws on the interior of the chassis next to the slimline drive bays (2).

58 NAS e7000 v2 Maintenance and Service Guide

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Figure 32: Removing the exterior and interior chassis screws

7. Using a flathead screwdriver, disengage the locking tabs on the bezel from underneath the chassis (1).

8. Remove the front bezel (2).

Figure 33: Disengaging the locking tabs and removing the front bezel

Repeat steps 1 through 8 to replace the front bezel.

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Power Button/LED assembly

To remove the power button/LED assembly:

1. Power down the server. Refer to “Powering Down the Server” in this chapter.

2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter.

3. Remove the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

4. Remove the front access panel. Refer to “Removing the Front Access Panel” in this chapter.

5. Unplug the cable from the removable media board (1).

6. Push on the locking tab until the opposite side comes out (2).

Figure 34: Removing the power button/LED assembly

Reverse steps 1 through 6 to replace the power button/LED assembly.

Processor Air Baffle

To remove the processor air baffle:

1. Power down the server. Refer to “Powering Down the Server” in this chapter.

2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter.

3. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

4. Remove memory board 1. Refer to “Removing a Memory Board” in this chapter.

5. Squeeze both ends of the baffle to release the tabs (1).

6. Lift the processor air baffle from the chassis (2).

60 NAS e7000 v2 Maintenance and Service Guide

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Figure 35: Removing the processor air baffle

Reverse steps 1 through 6 to replace the processor air baffle.

Processor Power Modules

Caution: Before installing the Processor Power Module (PPM), make sure that the part

number on the PPM matches the part number on an existing PPM in the system. PPMs with the same part number may look different, but are functionally equivalent.

1. Power down the server. Refer to “Powering Down the Server” in this chapter.

2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter.

3. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

4. Remove the memory board from slot 1. Refer to “Removing a Memory Board” in this chapter.

5. Remove the processor air baffle. Refer to “Processor Air Baffle” in this chapter.

6. Loosen the thumbscrew on the processor retaining bracket (1).

7. Open the processor retaining bracket (2).

61NAS e7000 v2 Maintenance and Service Guide

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Figure 36: Opening the processor retaining bracket

8. Lift the PPM straight up from its slot.

Figure 37: Removing a PPM

Reverse steps 1 through 8 to replace a PPM.

Note: When installing a PPM, be sure the key slot in the PPM is aligned with the key in the slot.

62 NAS e7000 v2 Maintenance and Service Guide

Processors

Removal and Replacement Procedures

To remove a processor:

1. Power down the server. Refer to “Powering Down the Server” in this chapter.

2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter.

3. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

4. Remove the processor air baffle. Refer to “Processor Air Baffle” in this chapter.

5. Loosen the thumbscrew on the processor retaining bracket (1).

6. Open the processor retaining bracket (2).

Figure 38: Opening the processor retaining bracket

7. Remove the PPM. Refer to “Processor Power Modules (PPMs)” in this chapter.

8. Move the processor-locking lever to the unlocked position (1).

9. Lift the processor/heatsink assembly straight up from its socket (2).

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Figure 39: Removing the processor/heatsink assembly

Reverse steps 1 through 7 to replace a processor.

Caution: The processor is designed to fit one way into the socket. Align the three holes in

the base of the heatsink with the three positioning pins in the retaining bracket to properly seat the processor.

Note: Mixing processor speeds and cache sizes is not supported.

Caution: Before closing the processor retaining bracket, be sure that the processor locking

lever is closed. Forcing the bracket shut may damage the processor or the processor socket.

Non-Hot-Plug PCI-X Expansion Boards

To remove a non-hot-plug expansion board:

1. Power down the server. Refer to “Powering Down the Server” in this chapter.

2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter.

3. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

4. Disconnect any cables connected to the expansion board.

5. Press the PCI-X retaining clip until it stays in the open position.

64 NAS e7000 v2 Maintenance and Service Guide

Figure 40: Pressing the PCI-X retaining clip

Removal and Replacement Procedures

6. Push the tab on the expansion slot latch (1).

7. Swing the latch back to unlock the expansion board (2).

8. Remove the board from the slot (3).

Figure 41: Removing an expansion board from a non-hot-plug slot

Reverse steps 1 through 8 to replace an expansion board.

65NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

PCI-X Expansion Board Basket

To remove the PCI-X expansion board basket:

1. Power down the server. Refer to “Powering Down the Server” in this chapter.

2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter.

3. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

4. Unplug all cables attached to the expansion board at the rear of the server.

5. Remove all PCI-X Hot Plug expansion boards from the basket. Refer to “PCI and PCI-X Hot Plug Expansion Boards” in this chapter.

Note: If no expansion board is installed in PCI-X slot 1, remove the expansion slot cover.

6. Pull up on the two plastic rivets to disengage them from the front fan cage (1).

7. Pull up on the side of the basket at the front of the server and tilt it up to a 45° angle (2).

8. Slide the entire basket toward the front of the server and lift the basket out of the chassis (3).

Figure 42: Removing the expansion board basket

Reverse steps 1 through 7 to replace the expansion board basket.

66 NAS e7000 v2 Maintenance and Service Guide

PCI-X Hot Plug Board

To remove the PCI-X Hot Plugboard:

Note: HP recommends that you remove the server from the rack before removing the PCI-X Hot Plug

board.

1. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter.

2. Power down the server. Refer to “Powering Down the Server” in this chapter.

3. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

4. Remove all PCI-X expansion boards from the basket. Refer to “PCI and PCI-X Hot Plug Expansion Boards” in this chapter.

Removal and Replacement Procedures

Figure 43: Removing the PCI-X Hot Plug board

5. Unplug the cable at the PCI-X hot-plug board connector on the system board. Refer to “System Board” in Chapter 4.

6. Open the PCI-X latch and remove the PCI-X slot cover.

7. From the back of the server at the top of the PCI-X slot, press upward and then forward with your finger to release the PCI-X latch. From inside the server, lift up on the latch until it unhooks from the back wall of the server.

8. Repeat step 8 for the six PCI-X slots and the PCI-X Hot Plug board will be exposed.

Reverse steps 1 through 9 to replace the PCI-X Hot Plug board.

67NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

SCSI Cables

To remove the SCSI cables:

1. Power down the server. Refer to “Powering Down the Server” in this chapter.

2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter.

3. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

4. Remove the front access panel. Refer to “Removing the Front Access Panel” in this chapter.

5. Disconnect the SCSI cables from the SCSI backplane (1).

6. Disconnect the SCSI cables from the PCI-X expansion boards (2).

Front Fan Cage

Figure 44: Disconnecting SCSI cables from the backplane and expansion boards

Reverse steps 1 through 6 to replace or install the SCSI cables.

To remove the front fan cage:

1. Power down the server. Refer to “Powering Down the Server” in this chapter.

2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter.

3. Remove the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

4. Remove the front access panel. Refer to “Removing the Front Access Panel” in this chapter.

5. Remove the hot-plug fans in the front fan cage. Refer to “Hot-Plug Fans” in this chapter.

6. Remove the processor air baffle. Refer to “Processor Air Baffle” in this chapter.

7. Remove the memory boards. Refer to “Removing a Memory Board” in this chapter.

68 NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

8. Remove the PCI-X expansion boards. Refer to “Non-Hot-Plug PCI-X Expansion Boards” in this chapter.

9. Remove the PCI-X basket. Refer to “PCI-X Expansion Board Basket” in this chapter.

10. Remove the SCSI cables. Refer to “SCSI Cables” in this chapter.

11. Loosen the three thumbscrews that secure the front fan cage to the chassis (1).

12. Lift the front fan cage from the chassis (2).

Figure 45: Removing the front fan cage

Reverse steps 1 through 12 to replace the front fan cage.

Pass-Through Board

To remove the pass-through board:

1. Power down the server. Refer to “Powering Down the Server” in this chapter.

2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter.

3. Remove the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

4. Remove the front access panel. Refer to “Removing the Front Access Panel” in this chapter.

5. Remove the front fan cage. Refer to “Front Fan Cage” in this chapter.

6. Loosen the two thumbscrews that secure the pass-through board to the removable media board and the side chassis wall (1). You may need to use a Torx T-15 screwdriver.

7. Lift the pass-through board straight up and out of the chassis (2).

69NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

Figure 46: Removing the pass-through board

Reverse steps 1 through 7 to replace the pass-through board connector.

Diagnostics Display Board and Lightpipe

To remove the removable media board:

1. Power down the server. Refer to “Powering Down the Server” in this chapter.

2. Extend the server from the rack. Refer to “Extending the Server from the Rack” in this chapter.

3. Remove the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

4. Remove the front access panel. Refer to “Removing the Front Access Panel” in this chapter.

5. Remove the processor air baffle. Refer to “Processor Air Baffle” in this chapter.

6. Remove the front fan cage. Refer to “Front Fan Cage” in this chapter.

7. Remove the pass-through board. Refer to “Pass-Through Board” in this chapter.

8. Eject all devices from the slimline drive bays. Refer to “Slimline Drives” in this chapter.

9. Unplug the Power Button/LED cable. Refer to “Power Button/LED Assembly” in this chapter.

10. Loosen the two thumbscrews holding the removable media board (1).

11. Slide the board to the rear of the unit until it stops, and then lift it up (2).

70 NAS e7000 v2 Maintenance and Service Guide

Figure 47: Removing the removable media board

Removal and Replacement Procedures

Rear Fan Cage

12. Lift the board out gently, being careful of the slimline drive bay connector.

Reverse steps 1 through 12 to replace the removable media board.

To remove the rear fan cage:

1. Power down the server. Refer to “Powering Down the Server” in this chapter.

2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter.

3. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

4. Remove the hot-plug fans in the rear fan cage. Refer to “Hot-Plug Fans” in this chapter.

5. Remove the processor air baffle. Refer to “Processor Air Baffle” in this chapter.

6. Remove the memory boards. Refer to “Removing a Memory Board” in this chapter.

7. Loosen the two thumbscrews that secure the rear fan cage to the chassis (1).

8. Remove the rear fan cage from the chassis (2).

71NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

Figure 48: Removing the rear fan cage

Reverse steps 1 through 8 to replace the rear fan cage.

Battery Backed Write Cache Assembly

The battery-backed write cache (BBWC) assembly contains the battery-backed write cache enabler, the 5i Plus Memory Module, and the cable that connects the two.

Note: The BBWC enabler and the 5i Plus Memory Module must be removed together, and the cable

must stay connected. Unplugging the cable deletes all the data in the cache.

To remove the BBWC assembly:

1. Power down the server. Refer to “Powering Down the Server” in this chapter.

2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter.

3. Remove the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

4. Remove the front access panel. Refer to “Removing the Front Access Panel” in this chapter.

5. Remove the SCSI cables. Refer to “SCSI Cables” in this chapter.

6. Remove the PCI-X expansion boards. Refer to “Non-Hot-Plug PCI-X Expansion Boards” in this chapter.

7. Remove the PCI-X expansion board basket. Refer to “PCI-X Expansion Board Basket” in this chapter.

8. Remove the memory boards. Refer to “Removing a Memory Board” in this chapter.

9. Remove the processor air baffle. Refer to “Processor Air Baffle” in this chapter.

10. Remove the front fan cage. Refer to “Front Fan Cage” in this chapter.

72 NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

11. Using your fingernail, release the latch that connects each side of the 5i Plus Memory Module to the system board until the module rises away from the system board (1).

Caution: Do not disconnect the cable connecting the BBWC enabler and the 5i Plus

Memory Module.

12. Disengage the BBWC enabler from the standoffs on the side of the chassis. Remove the complete assembly from the server by pushing it from under the printed circuit board at the standoff (2).

SCSI Backplane

Figure 49: Removing the BBWC enabler and 5i Plus Memory Module

Reverse steps 1 through 12 to replace the BBWC enabler and 5i Plus Memory Module.

To remove the SCSI backplane:

1. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter.

2. Power down the server. Refer to “Powering Down the Server” in this chapter.

3. Unseat all the hot-plug SCSI hard drives and pull them away from the SCSI backplane. Refer to “Hot-Plug SCSI Hard Drives” in this chapter.

Note: If you plan to take the hard drives out of the drive cage, label them so that they will be

installed in the same slot.

4. Remove the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

73NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

5. Remove the front access panel. Refer to “Removing the Front Access Panel” in this chapter.

6. Disconnect any SCSI cables from the SCSI backplane. Refer to “SCSI Cables” in this chapter.

7. Loosen the thumbscrew (1).

8. Remove the SCSI backplane from the chassis (2).

System Battery

Figure 50: Removing the SCSI backplane

Reverse steps 1 through 8 to replace the SCSI backplane.

WARNING: This server contains an internal lithium manganese dioxide or vanadium

pentoxide battery. There is risk of fire and burns if the battery pack is not handled properly. To reduce the risk of personal injury:

■ Do not attempt to recharge the battery.

■ Do not expose to temperatures higher than 60×C.

■ Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or

water.

■ Replace only with the HP spare designated for this server.

Caution: Do not dispose of batteries, battery packs, and accumulators with the general

household waste. To forward them to recycling or proper disposal, use the public collection system or return them to either HP or your authorized service provider.

74 NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

To remove the battery:

1. Power down the server. Refer to “Powering Down the Server” in this chapter.

2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter.

3. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

4. Remove the memory boards. Refer to “Removing a Memory Board” in this chapter.

5. Locate the battery on the system board.

Figure 51: Locating the battery on the system board

6. Remove the battery (part number 175115-001) from the system board.

Figure 52: Removing the battery from the system board

75NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

Reverse steps 1 through 6 to replace the battery.

Caution: Loss of BIOS settings occurs when the system battery is removed. BIOS settings

must be reconfigured whenever the battery is replaced. Power up the server and run RBSU.

System Board

To remove the system board:

1. Power down the server. Refer to “Powering Down the Server” in this chapter.

2. Remove all power supplies. Refer to “Hot-Plug Power Supply” in this chapter.

3. Unseat all the hot-plug SCSI hard drives. Refer to “Hot-Plug SCSI Hard Drives” in this chapter. Label the individual hard drives if they will be removed from the drive cage, so that you can replace them in their correct location.

4. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter. Although not required, HP recommends removing the server from the rack for best performance. See “Removing the Server from the Rack” in this chapter.

5. Remove the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

6. Remove the front access panel. Refer to “Removing the Front Access Panel” in this chapter.

7. Remove the front fan cage. Refer to “Front Fan Cage” in this chapter.

8. Remove the rear fan cage. Refer to “Rear Fan Cage” in this chapter.

9. Remove the pass-through board. Refer to “Pass-Through Board” in this chapter.

10. Remove the SCSI backplane. Refer to “SCSI Backplane” in this chapter.

11. Remove the BBWC assembly. Refer to “Battery-Backed Write Cache Assembly” in this chapter.

12. Unscrew the system board thumbscrews (1).

13. Disconnect the PCI-X board cable (2).

14. Slide the system board toward the front of the unit (3).

76 NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

Figure 53: Unscrewing the thumbscrews and sliding the system board

Note: When handling the system board, place your hands only on the two handles.

15. Grasping the two handles, lift the side with the processor handles first, tilting the board to a 45° angle (1).

16. Lift the entire system board out of the chassis (2).

17. Transfer the processors and PPMs to the replacement system board. Be sure to put them back in the same slots.

18. Check the SW4, SW7, and SW8 switch settings on the old board against the settings in chapter 4 to be sure that they are in the correct positions.

Figure 54: Removing the system board from the chassis

77NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

Reverse steps 1 through 18 to replace the system board.

AC Filter Cable Assembly

The AC filter cable assembly consists of two cables leading from separate power supply input connectors near the front of the chassis and ending in an AC filter and inlets at the rear of the chassis.

To remover the AC filter cable:

1. Power down the server. Refer to “Powering Down the Server” in this chapter.

2. Remove all power supplies. Refer to “Hot-Plug Power Supplies” in this chapter.

3. Label the individual hard drives so that you can replace them in their correct location.

4. Remove all the hot-plug SCSI hard drives. Refer to “Hot-Plug SCSI Hard Drives” in this chapter.

5. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter.

6. Remove the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter.

7. Remove the front access panel. Refer to “Removing the Front Access Panel” in this chapter.

8. Remove all hot-plug fans in the front and rear fan cages. Refer to “Hot-Plug Fans” in this chapter.

9. Remove the processor air baffle. Refer to “Processor Air Baffle” in this chapter.

10. Remove all PPMs. Refer to “Processor Power Modules (PPMs)” in this chapter.

11. Remove all processors. Refer to “Processors” in this chapter.

12. Remove the memory boards. Refer to “Removing a Memory Board” in this chapter.

13. Remove the PCI-X expansion boards. Refer to “Non-Hot-Plug PCI-X Expansion Boards” in this chapter.

14. Remove the PCI-X basket. Refer to “PCI-X Expansion Board Basket” in this chapter.

15. Remove the SCSI cables. Refer to “SCSI Cables” in this chapter.

16. Remove the front fan cage. Refer to “Front Fan Cage” in this chapter.

17. Remove the rear fan cage. Refer to “Rear Fan Cage” in this chapter.

18. Remove the pass-through board. Refer to “Pass-Through Board” in this chapter.

19. Remove the SCSI backplane. Refer to “SCSI Backplane” in this chapter.

20. Remove the BBWC assembly. Refer to “Battery-Backed Write Cache Assembly” in this chapter.

21. Remove the system board. Refer to “System Board” located in this chapter.

22. Cut the four tie-wraps securing the AC filter cable to the chassis.

78 NAS e7000 v2 Maintenance and Service Guide

Figure 55: Cutting the cable tie-wraps

Removal and Replacement Procedures

23. Remove the seven cable clips: a. Lift to disengage the cable clip (1). b. Slide the clip forward, and lift it off the chassis (2).

Figure 56: Removing the cable clips

24. Use the Torx T-15 tool or screwdriver to remove the eight screws that secure the power supply connectors to the chassis bottom (1).

25. Remove the cords from the connectors (2).

26. Remove the connectors from the server (3).

79NAS e7000 v2 Maintenance and Service Guide

Removal and Replacement Procedures

Figure 57: Removing the power supply connectors

27. Use the Torx T-15 tool or a screwdriver to remove the four screws that secure the AC filter cable assembly to the rear chassis wall (1).

28. Slide the assembly into the chassis, and then lift the assembly out of the chassis (2).

Figure 58: Removing the AC filters

Reverse steps 1 through 28 to replace the AC filter cable assembly.

80 NAS e7000 v2 Maintenance and Service Guide

Diagnostic Tools

This chapter is an overview of software and firmware diagnostic tools that are available for configuring, monitoring, and managing the HP StorageWorks NAS e7000 v2.

81NAS e7000 v2 Maintenance and Service Guide

Diagnostic Tools

Automatic Server Recovery-2

ASR-2 is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (abnormal end), or panic. A system fail-safe timer, the ASR-2 timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server.

ASR-2 increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the Insight Manager 7 console notifies you by sending a message to a designated pager number that ASR-2 has restarted the system. You can disable ASR-2 from the Insight Manager 7 console or through RBSU.

Insight Manager 7

Insight Manager 7 is a Web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a Web browser. Insight Manager 7 provides device management capabilities that consolidate and integrate management data from HP and third-party devices.

Note: You must install and use insight Manager 7 to benefit from the Pre-Failure Warranty for

processors, hard drives, and memory modules.

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

■ From within Insight Manager 7

■ From within Survey Utility

■ From within operating system-specific IML viewers

— For Windows: Event Viewer or IML Viewer

■ From within Enterprise Diagnostics LX32 Utility

For more information, refer to the Servers Troubleshooting Guide on the Documentation CD.

82 NAS e7000 v2 Maintenance and Service Guide

Integrated Lights-Out Technology

Integrated Lights-Out (iLO) is a standard component that provides server health and remote server manageability. The iLO subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO independent of the host server and its operating system. Integrated Lights-Out provides remote access to any authorized network client, sends alerts, and provides other server management functions.

Using iLO, you can:

■ Remotely power up, power down, or reboot the host server.

■ Send alerts from iLO regardless of the state of the host server.

■ Access advanced troubleshooting features through the iLO interface.

■ Diagnose iLO using Insight Manager 7 through a Web browser and SNMP alerting.

For more information about iLO features, refer to the Integrated Lights-Out User Guide on the Documentation CD or at

www.hp .com/servers/lights-out

Option ROM Configuration for Arrays (ORCA)

Diagnostic Tools

Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign RAID levels, and establish online spare configurations.

The utility provides support for the following functions:

■ Configuring one or more logical drives using physical drives on one or more SCSI buses

■ Viewing the current logical drive configuration

■ Deleting a logical drive configuration

If you do not use the utility, ORCA will default to the standard configuration. For more information about array controller configuration, refer to the Smart Array 5i Plus

Controller and Battery-Backed Write Cache Enabler User Guide, or the ROM-Based Setup Utility User Guide on the Documentation CD.

83NAS e7000 v2 Maintenance and Service Guide

Diagnostic Tools

ROM-Based Setup Utility

RBSU performs a wide range of configuration activities, including the following:

■ Configuring system devices and installed options

■ Viewing system information

■ Selecting the operating system

■ Selecting the primary boot controller

■ Managing storage options

■ Configuring online spare memory

For more information on RBSU, refer to the ROM-Based Setup Utility User Guide on the Documentation CD.

ROMPaq Utility

Flash ROM enables you to upgrade the firmware (BIOS) with system or option ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the diskette drive and boot the system.

The ROMPaq utility checks the system and provides a choice (if more than one exists) of available ROM revisions. This procedure is the same for both system and option ROMPaq utilities.

For more information about the ROMPaq utility, refer to:

www.hp.com

System Online ROM Flash Component Utility

The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers. This tool has the following features:

■ Works offline and online

■ Supports Microsoft Windows NT, Windows 2000, Windows.NET, Novell Netware, and

Linux operating systems

Note: This utility supports operating systems that may not be supported by the server. For operating

systems supported by the server, refer to the HP website:

ftp://ftp.compaq.com/pub/products/servers/os-support-matrix-310.pdf

■ Integrates with other software maintenance, deployment, and operating system tools

■ Automatically checks for hardware, firmware, and operating system dependencies, and

installs only the correct ROM upgrades required by each target server

To download the tool and for more information, refer to the HP website:

http://www.compaq.com/support/files/server/us/webdoc/rom/RemoteROMU s e r-001.pdf

84 NAS e7000 v2 Maintenance and Service Guide

Quick Restore

The Quick Restore CD allows the user to restore the NAS server software to the default factory state. For procedures and warnings, refer to the documentation included with the Quick Restore package.

SmartStart Support and Software

SmartStart Support and Software is a CD-based, single-server method for installing system software, thereby achieving a well-integrated server and ensuring maximum dependability and supportability. The SmartStart and Support Software CD contains tools that diagnose problems with the server, configure storage arrays, and update the system ROM.

SmartStart software enables you to:

■ Install selected server operating systems using packaged product CDs.

■ Install the latest optimized drivers.

■ Create and copy standard server configuration scripts using the Scripting Toolkit and

Configuration Replication Utility.

■ Test server hardware using the new Enterprise Diagnostics LX32 Utility.

Diagnostic Tools

■ Update the latest system or option ROM using the ROM Update Utility.

■ Install software drivers directly from the CD. With systems that have internet connection,

the SmartStart Autorun Menu provides access to the complete list of system software on the website.

For more information about SmartStart software, refer to

www.hp.com/servers/smartstart

SmartStart Autorun Menu

The SmartStart Autorun Menu enables you to access the latest system software directly from the operating system environment, simply by inserting the SmartStart and Support Software CD into a configured system. The Autorun Menu enables you to:

■ Install the latest support packs.

■ Browse the SmartStart CD and select software for creating diskettes.

The SmartStart autorun menu mimics the support software download pages from the HP website ( server supported:

■ Support packs, which includes software drivers, utilities and management agents

■ System and Option ROMPaq diskettes

■ Configuration utilities

To access additional software not found on the SmartStart autorun menu, refer to the HP website ( in the left frame menu.

http://www.hp.com

http://www.hp.com/servers/ smartstart

), and enables access to the following software, depending on the

) and select Download Software and Drivers

The SmartStart autorun menu runs on systems with one of the following configurations:

■ Microsoft Windows NT 4.0 with Microsoft Internet Explorer 5.5 or later

■ Windows 2000 with Microsoft Internet Explorer 5.0 or later

85NAS e7000 v2 Maintenance and Service Guide

Diagnostic Tools

To launch the SmartStart autorun menu, insert the SmartStart and Support Software CD into the DVD-ROM drive. The SmartStart autorun menu automatically runs.

■ To install drivers, click Install Software.

■ To access support software to create software diskettes, click Browse CD.

Enterprise Diagnostics LX32 Utility

The Enterprise Diagnostics LX32 Utility displays information about the server hardware and tests the system to be sure that it is operating properly. You can access the Enterprise Diagnostics LX32 Utility from the SmartStart CD or from

www.hp.com

86 NAS e7000 v2 Maintenance and Service Guide

Connectors, LEDs, and Switches

This chapter explains the location and function of system connectors, internal and external LEDs, and system switches.

87NAS e7000 v2 Maintenance and Service Guide

Connectors, LEDs, and Switches

Connectors

Use this section to identify system connectors for service procedures.

Rear Panel

Figure 59 and Table 14 illustrate the connectors located on the rear panel.

1 2 3 4 5 6 7 8 9 10 11 12 1413

Figure 59: Rear panel connectors

Table 14: Rear Panel Connectors

Item Description Item Description

Keyboard connector

Mouse connector

Video connector

USB connector 1

USB connector 2

Serial connector

Integrated Lights-Out Network connector

Rear Unit Identification LED switch

Torx T-15 tool

PCI-X Hot Plug slots 3 through 6

NC7770 PCI-X Copper Gigabit NIC (slot 2)

NC3134 PCI dual base10/100 NIC (slot 1)

AC inlet (primary)

AC inlet (secondary)

88 NAS e7000 v2 Maintenance and Service Guide

System Board

Connectors, LEDs, and Switches

Figure 60 and Table 15 illustrate the connectors located on the system board.

34 33 32 31 30 29 28 27 26 25

FRONT

3 4 5 6

Bus

19 20 21

22 23

Figure 60: System board connectors

Table 15: System Board Connectors

Item Description Item Description Item Description

Non-hot-plug expansion slot 1

Processor 1

Hot-plug fan 3

Non-hot-plug expansion slot 2

14 Processor socket 2

Hot-plug fan 1

3 Hot-plug slot 3 15 PPM slot 2 27 Hot-plug fan 2

4 Hot-plug slot 4 16 PPM slot 3 28

5 Hot-plug slot 5 17 Processor socket 3 29

Pass-through board connector

Non-Maskable Interrupt (NMI) switch

Configuration

6 Hot-plug slot 6 18 Processor socket 4 30

maintenance switch (SW4)

Memory board slot 2

Integrated Lights-out diagnostic LEDs

19 PPM slot 4 31

Battery-backed write

cache enabler

(optional)

System ID switch (SW7)

Integrated Lights-Out override switch (SW8)

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Connectors, LEDs, and Switches

Table 15: System Board Connectors (Continued)

Item Description Item Description Item Description

Memory board slot 1

5i Plus Memory Module

30-pin Remote Insight Lights-Out Edition II Board connector

10 Hot-plug fan 4 22 Hot-plug fan 6 34

11 Hot-plug fan 7 23 Hot-plug fan 5

12 Power Processor

SCSI Backplane Board

Module (PPM) 1

Duplex

24 Battery

PCI-X Hot Plug board connector

Simplex

Figure 61: SCSI backplane board connectors

Table 16: SCSI Backplane Board Connectors

Item Description

90 NAS e7000 v2 Maintenance and Service Guide

SCSI channel B

SCSI simplex/duplex switch

SCSI channel A

Memory Board

Connectors, LEDs, and Switches

Figure 62 and Table 17 illustrate the connectors and DIMM banks located on the memory

board.

A B

Figure 62: Memory board connectors and DIMM banks

Table 17: Memory Board Connectors and DIMM Banks

Item Description

DIMM slot 1, bank A (populated)

DIMM slot 2, bank A (populated)

DIMM slot 3, bank A (populated)

DIMM slot 4, bank A (populated)

DIMM slot 5, bank B

DIMM slot 6, bank B

DIMM slot 7, bank B

DIMM slot 8, bank B

91NAS e7000 v2 Maintenance and Service Guide

Connectors, LEDs, and Switches

LEDs

The NAS e7000 v2 contains several sets of LEDs that indicate the status and settings of hardware components. This section discusses the types and locations of the following LEDs:

■ Front panel

■ QuickFind Diagnostic display

■ Hot-plug SCSI hard drive

■ Hot-plug fans

■ Hot-plug power supplies

■ PCI-X hot-plug

■ Memory board

■ Processors and PPMs

■ Internal Diagnostic Display

■ Interlock Status

Front Panel

The front panel has four LEDs that indicate the status of the server. Figure 63 and Table 18 identify the location and status of each of the LEDs.

Figure 63: Front panel LEDs

92 NAS e7000 v2 Maintenance and Service Guide

Table 18: Front Panel LEDs

Item Description Status

Unit ID Blue = Activated

Internal health Green = Normal

External health Green = Normal

Power Green = On

Connectors, LEDs, and Switches

Blue flashing = System being managed remotely

Off = Deactivated

Red = System critical Amber = System degraded Off = System off

Red = Critical power supply failure Amber = Redundant power supply failure Off = System off

Amber = Off (auxiliary power only) Off = Power cord not attached to the server

or power supply failure

QuickFind Diagnostic Display

New features on the NAS e7000 v2 are the LEDs that are located on the front access panel. These LEDs enable you to quickly diagnosis a problem with a component in the server simply by referring to the top of the system. Figure 64 and Tab le 19 identify the location and status of each of the LEDs.

5 6

Figure 64: QuickFind Diagnostic Display LEDs

93NAS e7000 v2 Maintenance and Service Guide

Connectors, LEDs, and Switches

Table 19: QuickFind Diagnostic Display LEDs

Interlock Status

Improperly seated components in the interlock chain cause the LED associated with the fault origination point to illuminate on the system board. Figure 65 and Tab le 20 identify the location and status of each of the LEDs.

Item Description Status

1Hot-plug fans

2Processors

3PPMs

4Memory

5 Non-hot-plug PCI-X

6Hot-plug PCI-X

7Interlock

8Therm trip

Amber = failure detected

Off = Normal

Note: Interlock components are required for the system to power up.

Note: NAS e7000 v2 servers are not equipped with chassis door or access panel interlocks.

1 2 3 4 5

Figure 65: Interlock LEDs

94 NAS e7000 v2 Maintenance and Service Guide

Table 20: Interlock LEDs

Item Name Status Description

HPPCI Amber PCI Hot Plug PCA cable or PCI-X

Off Normal

SCSI Amber SCSI backplane not seated properly

Off Normal

Mem Amber No memory boards detected;

Off Normal

PPM 1 Amber Processor Power Module 1 not

Off Normal

Proc 1 Amber Processor 1 not installed properly

Connectors, LEDs, and Switches

Hot Plug board not installed properly

memory boards not installed properly

installed properly

Off Normal

95NAS e7000 v2 Maintenance and Service Guide

Connectors, LEDs, and Switches

Hot-Plug SCSI Hard Drive

The hard drive LEDs, located on each physical drive, are visible on the front of the server or external storage unit. They provide activity, online, and fault status for each drive when configured as part of an array and attached to a powered-on controller. Their behavior may vary depending on the status of other drives in the array. Figure 66 and Table 22 identify the location and status of each of the LEDs.

Figure 66: Hot-plug SCSI hard drive LEDs

Table 21: Hot-Plug SCSI Hard Drive LEDs

Item Description Status

Drive activity On = Drive activity

Online status Flashing = Online activity

Fault status Flashing = Fault-process activity

Off = No drive activity

Off = No online activity

Off = No fault-process activity

96 NAS e7000 v2 Maintenance and Service Guide

Table 22: Hot-Plug SCSI Hard Drive LED Combinations

Connectors, LEDs, and Switches

Activity

LED

Online

LED

Fault

LED

Status

On Off Off Do not remove the drive. Removing a drive during this

process will cause data loss. The drive is being accessed and is not configured as part of an array.

On Flashing Off Do not remove the drive. Removing a drive during this

process will cause data loss. The drive is rebuilding or undergoing capacity expansion.

Flashing Flashing Flashing Do not remove the drive. Removing a drive during this

process will cause data loss. The drive is part of an array being selected by the Array Configuration Utility.

-OrThe Options ROMPaq is upgrading the drive.

Off Off Off OK to replace the drive online if a predictive failure alert

is received, and the drive is attached to an array controller.

The drive is not configured as part of an array.

-OrIf this drive is part of an array, then a powered-on controller is not accessing the drive.

-OrThe drive is configured as an online spare.

Off Off On OK to replace the drive online.

The drive has failed and has been placed off line.

Off On Off OK to replace the drive online if a predictive failure alert

is received, provided that the array is configured for fault tolerance and all other drives in the array are online. The drive is online and configured as part of an array.

On or

flashing

On Off Do not remove the drive. Removing a drive during this

process will cause data loss. The drive is online and being accessed.

97NAS e7000 v2 Maintenance and Service Guide

Connectors, LEDs, and Switches

Hot-Plug Fan

In NAS e7000 v2 servers, the seven hot-plug system fans are installed as dual-fan assemblies. Each assembly is monitored by an LED attached to the system board and read from the top of the assembly inside the chassis.

The hot-plug fan LED indicates the status of each fan. Check the status of the fans by noting the color of the LED at the fan location. Figure 67 identifies the location of the LED.

Figure 67: Hot-plug fan LED

The hot-plug fan LED indicates the following conditions:

■ Off = Power is not applied to the fan

■ Green = Power is applied to the fan and the fan is functional

■ Amber = Fan failure

98 NAS e7000 v2 Maintenance and Service Guide

Hot-Plug Power Supplies

Determine the power supply status by noting the color of the LED on the power supply unit.

Figure 68 and Table 23 identify the location and status of each of the LEDs.

Connectors, LEDs, and Switches

Figure 68: Hot-plug power supply LEDs

Table 23: Hot-Plug Power Supply LEDs

(1) Power LED Status

Green

Off Off No AC power

Off On No AC power to power supply or

Blinking Off Standby mode

On Off Normal operations

On Blinking Current limit exceeded

(2) Fault LED Status

Amber

Description

power supply failure

99NAS e7000 v2 Maintenance and Service Guide

Connectors, LEDs, and Switches

PCI-X Hot Plug

The PCI-X Hot Plug LEDs at each expansion slot indicate the status of each board slot. The LEDs are viewed from the rear of the server or by opening the rear access panel. Figure 69 and

Figure 70 and Table 24 and Table 25 identify the location and status of each of the LEDs.

Figure 69: External PCI-X Hot Plug LEDs

Table 24: External PCI-X Hot Plug LEDs

Item Description

Power LED (green)

Fault LED (amber)

100 NAS e7000 v2 Maintenance and Service Guide

HP STORAGEWORKS E7000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

contents

about this guide

Overview

Intended Audience

Prerequisites

Conventions

Document Conventions

Table 1: Document Conventions

Text Symbols

Equipment Symbols

Rack Stability

Getting Help

HP Technical Support

HP Storage Website

HP Authorized Reseller

Mechanical Components Exploded View

Figure 1: Mechanical components exploded view

Mechanical Components Spare Parts List

Table 2: Mechanical Components Spare Parts List

System Components Exploded View

Figure 2: System components exploded view

System Components Spare Parts List

Table 3: System Components Spare Parts List

Safety Considerations

Electrostatic Discharge

Symbols on Equipment

Rack Warnings and Cautions

Server Warnings and Cautions

Preparation Procedures

Locating and Removing the Torx T-15 Tool

Figure 3: Locating and removing the Torx T-15 tool

Extending the Server from the Rack

Figure 4: Loosening the front panel thumbscrews

Figure 5: Extending the server from the rack

Figure 6: Returning the server back into the rack

Opening and Removing the Rear Access Panel

Figure 7: Unlocking and sliding the rear access panel open

Figure 8: Opening the rear access panel

Figure 9: Removing the rear access panel

Removing the Front Access Panel

Figure 10: Removing the front access panel

Replacing the Access Panels

Figure 11: Replacing the front access panel

Figure 12: Lining up the guide marks

Figure 13: Installing the rear access panel

Powering Down the Server

Removing the Server from the Rack

Figure 14: Removing the server from the rack

Memory

Memory Replacement Guidelines

Memory Board Slot Locations

Figure 15: Memory board slots

Table 4: Memory Board Slots

Parts of the Memory Board

Figure 16: Parts of the memory board

Table 5: Parts of the Memory Board

Memory Board LEDs and Icons

Figure 17: Memory board LEDs and icons

Table 6: Advanced ECC (Standard) Memory LEDs

Table 7: Online Spare Memory LEDs

Table 8: Single-Board Mirrored Memory LEDs

Table 9: Hot-Plug Mirrored Memory LEDs

Table 10: Memory Board Icons

DIMM Installation Requirements

Additional Requirements for Online Spare Memory Technology

Additional Requirements for Single-Board Mirrored Memory Technology

Additional Requirements for Hot-Plug Mirrored Memory Technology

Removing a Memory Board

Figure 18: Removing a memory board

Removing a DIMM

Figure 19: Removing a DIMM

Installing a DIMM

Figure 20: Installing a DIMM

Installing a Memory Board

Figure 21: Installing a memory board

Table 11: Memory LED States on a Properly Configured Memory Board