HP storageworks director 2/140 Service Manual

Service

Manual

hp StorageWorks

Director 2/140

Product Version: FW v06.xx/HAFM SW v08.02.00

Third Edition (July 2004)

Part Number: AA–RTDTC–TE

This guide provides procedures for servicing the HP StorageWorks Director 2/140.

© Copyright 2002–2004 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited

to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be
liable for errors contained herein or for incidental or consequential damages in connection with the furnishing,
performance, or use of this material.

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photocopied, reproduced, or translated into another language without the prior written consent of Hewlett-Packard.
The information contained in this document is subject to change without notice. The only warranties for HP products
and services are set forth in the express warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial
errors or omissions contained herein.

Microsoft®, MS Windows®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft
Corporation.

UNIX® is a registered trademark of The Open Group.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The

information is provided “as is” without warranty of any kind and is subject to change without notice. The warranties
for Hewlett-Packard Company products are set forth in the express limited warranty statements for such products.
Nothing herein should be construed as constituting an additional warranty.

Printed in the U.S.A.

Director 2/140 Service Manual
Third Edition (July 2004)
Part Number: AA–RTDTC–TE

Contents

About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Text Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Equipment Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Rack Stability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

HP Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

HP Storage Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

1 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Director Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Maintenance Approach. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Rear View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Software Diagnostic Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

HAFM and Element Manager Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

HAFM Services Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Event Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Status Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Embedded Web Server Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

SNMP Trap Message Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

E-Mail and Call-Home Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Tools Supplied with the Director. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Tools Supplied by Service Personnel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Contents

3Director 2/140 Service Manual

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Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

2 Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Maintenance Analysis Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

MAP 0000: Start MAP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

MAP 0100: Power Distribution Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

MAP 0200: POST Failure Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

MAP 0300: HAFM Appliance Software Problem Determination. . . . . . . . . . . . . . . . . . 83

MAP 0400: Loss of HAFM Appliance or Web Browser PC Communication . . . . . . . . 92

MAP 0500: FRU Failure Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

MAP 0600: UPM Card Failure and Link Incident Analysis . . . . . . . . . . . . . . . . . . . . . 115

MAP 0700: Fabric, ISL, and Segmented Port Problem Determination. . . . . . . . . . . . . 138

MAP 0800: HAFM Appliance or Web Browser PC Hardware Problem Determination 153

3 Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Procedural Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Using Log Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Viewing Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Exporting Log Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Obtaining Port Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

UPM Card LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

HAFM Appliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Viewing the Port List View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Viewing the Performance View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Viewing Port Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Viewing the Port Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

EWS Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Viewing the Port List Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Viewing the Port Stats Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Viewing the Port Properties Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Perform Loopback Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Internal Loopback Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

External Loopback Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Channel Wrap Test (FICON) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Swapping Ports (FICON). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Collecting Maintenance Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

4 Director 2/140 Service Manual

Contents

Clean Fiber Optic Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Power-On Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Power-Off Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

IML, IPL, or Reset the Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

IML the Director from the CTP Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

IPL the Director from the HAFM Appliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Reset the Director from the CTP Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Set the Director Online or Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Set Online State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Set Offline State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Block and Unblock Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Block a Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Block a UPM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Unblock a Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Unblock a UPM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Manage Firmware Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Determine a Director Firmware Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Add a Firmware Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Modify a Firmware Version Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Delete a Firmware Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Download a Firmware Version to a Director. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Manage Configuration Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Back up the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Restore the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Reset Configuration Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Install or Upgrade Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

4 FRU Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221

Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Procedural Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Removing and Replacing FRUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

ESD Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Concurrent FRUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

non-concurrent FRUs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

RRP: Redundant CTP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Removing the CTP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Replacing the CTP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

RRP: UPM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

5Director 2/140 Service Manual

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Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Removing the UPM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Replacing the UPM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

RRP: SFP Optical Transceiver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Removing the SFP Optical Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Replacing the SFP Optical Transceiver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

RRP: UPM Filler Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Removing the Filler Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Replacing the Filler Blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

RRP: Redundant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

RRP: AC Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Removing the AC Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Replacing the AC Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

RRP: Redundant SBAR Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Removing the SBAR Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Replacing the SBAR Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

RRP: Redundant Fan Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Removing the Fan Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Replacing the Fan Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

RRP: Power Module Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Removing the Power Module Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Replacing the Power Module Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

RRP: Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Removing the Backplane Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Replacing the Backplane Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

5 Illustrated Parts Breakdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .263

Front-Accessible FRUs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Rear-Accessible FRUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

6 Director 2/140 Service Manual

Contents

Miscellaneous Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

A Information and Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .271

HAFM Application Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Element Manager Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

B Event Code Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .319

System Events (000 through 199). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

Power Supply Events (200 through 299) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

Fan Module Events (300 through 399). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

CTP Card Events (400 through 499) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

UPM Card Events (500 through 599). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367

SBAR Assembly Events (600 through 699). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379

Thermal Events (800 through 899). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .389

Figures

1 Director FRUs (front access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

2 Director FRUs (rear access). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3 HAFM Services window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4 Torque tool and hex adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

5 SFP fiber optic loopback plug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

6 Fiber optic protective plug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

7 Null modem cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

8 LCD panel during boot sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

9 HAFM 8 Log In dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

10 View All - HAFM 8 window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

11 Port Properties dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

12 Link Incident Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

13 Event Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

14 View panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

15 View Port Properties panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

16 View FRU Properties panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

17 Monitor Log panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

18 Windows Security dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

19 Task Manager dialog box, Applications tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

20 Dr. Watson for Windows dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

21 Ethernet Hubs, Daisy-Chained. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

7Director 2/140 Service Manual

Contents

22 LCD panel (LAN 2 IP address) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

23 Discover Setup dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

24 Editing Domain Information dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

25 Domain Information dialog box (IP Address page). . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

26 HAFM message dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

27 UPM card diagram (front) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

28 UPM card diagram (rear) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

29 Configure Fabric Parameters dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

30 Switch Binding - State Change dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

31 Fabric Binding dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

32 Switch Binding - Membership List dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

33 Clear Link Incident Alert(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

34 UPM card diagram (front) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

35 UPM card diagram (rear) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

36 Configure Switch Parameters dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

37 Zoning dialog box (Zone Library tab) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

38 Zoning dialog box (Active Zone Set tab). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

39 View Logs dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

40 Port List View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

41 Performance View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

42 Port Properties dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

43 Port Technology dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

44 Monitor panel (Port List page). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

45 Monitor panel (Port Stats page) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

46 View panel (Port Properties page) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

47 Port Diagnostics dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

48 Save Data Collection dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

49 Data Collection dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

50 Clean fiber optic components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

51 Information dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

52 Set Online State dialog box (offline) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

53 Set Online State dialog box (online) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

54 Blocking Port warning box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

55 Block All Ports dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

56 Unblocking Port warning box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

57 Unblock All Ports dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

58 Firmware Library dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

59 New Firmware Version dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

8 Director 2/140 Service Manual

Contents

60 New Firmware Description dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

61 Modify Firmware Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

62 Send Firmware dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

63 Send Firmware Complete dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

64 Backup and Restore Configuration dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

65 Backup Complete dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

66 Warning dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

67 Reset Configuration dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

68 Discover Setup dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

69 Domain Information dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

70 Run dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

71 InstallAnywhere dialog box (Introduction) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

72 ESD grounding points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

73 CTP card removal and replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

74 UPM card removal and replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

75 SFP optical transceiver removal and replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

76 UPM filler blank removal and replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

77 Redundant power supply removal and replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

78 AC module removal and replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

79 SBAR assembly removal and replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

80 Fan module removal and replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

81 Power module assembly removal and replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

82 Backplane removal and replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

83 Front-accessible FRUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

84 Rear-accessible FRUs (part 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

85 Rear-accessible FRUs (part 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Tables

1 Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2 HAFM Services Status Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

3 Factory-set Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

4 MAP Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

5 Event Codes and Corresponding Maintenance Action . . . . . . . . . . . . . . . . . . . . . . . . . . 35

6 MAP 0100: Event Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

7 MAP 0200: Event Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

8 Byte 0 FRU Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

9 MAP 0400: Event Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

10 MAP 0400: Error Messages and Actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

9Director 2/140 Service Manual

Contents

11 MAP 0500: Event Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

12 MAP 0600: Event Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

13 MAP 0600: Port Operational and LED States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

14 MAP 0600: Invalid Attachment Reasons and Actions . . . . . . . . . . . . . . . . . . . . . . . . . 124

15 MAP 0600: Port Operational States and Actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

16 MAP 0700: Event Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

17 MAP 0700: Segmentation Reasons and Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

18 MAP 0700: Byte 4, Segmentation Reasons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

19 Bytes 8 through 11 Failure Reasons and Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

20 MAP 0700: Segmentation Reasons and Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

21 Factory-set Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

22 Port Operational States. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

23 Invalid Attachment Messages and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

24 Factory-set Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

25 Concurrent FRU Names and ESD Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

26 non-concurrent FRU Names and ESD Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

27 Front-Accessible FRU Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

28 Rear-Accessible FRU Parts List (Part 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

29 Rear-Accessible FRU Parts List (Part 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

30 Miscellaneous Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

31 HAFM Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

32 Element Manager Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

10 Director 2/140 Service Manual

About this

Guide

This guide describes the service procedures for the HP StorageWorks Director
2/140.

“About this Guide” topics include:

■ Overview, page 12

■ Conventions, page 13

■ Rack Stability, page 16

■ Getting Help, page 17

About this Guide

About this Guide

11Director 2/140 Service Manual

About this Guide

Overview

This section covers the following topics:

■ Intended Audience

■ Related Documentation

Intended Audience

This publication is intended for service personnel, and any individuals who
monitor, configure, and repair the Director 2/140.

Related Documentation

For a list of corresponding documentation included with this product, see the
Related Documents section of the HP StorageWorks Director Release Notes.

For the latest information, documentation, and firmware releases, please visit the
HP StorageWorks website:

http://h18006.www1.hp.com/storage/saninfrastructure.html

For information about Fibre Channel standards, visit the Fibre Channel Industry
Association website, located at

http://www.fibrechannel.org

.

12 Director 2/140 Service Manual

Conventions

Conventions consist of the following:

■ Document Conventions

■ Text Symbols

■ Equipment Symbols

Document Conventions

This document follows the conventions in Table 1.

Table 1: Document Conventions

Blue text: Figure 1 Cross-reference links
Bold Menu items, buttons, and key, field, and

Italics

Monospace font User input, command and directory

Monospace, italic font Variables
Blue underlined sans serif font text

(

http://www.hp.com

About this Guide

Convention Element

tab names
File names, application names, text

emphasis, and document titles in body
text

names, and system responses (output
and messages)

Web site addresses

)

Text Symbols

The following symbols may be found in the text of this guide. They have the
following meanings:

WARNING: Text set off in this manner indicates that failure to follow

directions in the warning could result in bodily harm or death.

Director 2/140 Service Manual

13

About this Guide

Caution: Text set off in this manner indicates that failure to follow directions

could result in damage to equipment or data.

Tip: Text in a tip provides additional help to readers by providing nonessential or

optional techniques, procedures, or shortcuts.

Note: Text set off in this manner presents commentary, sidelights, or interesting points

of information.

Equipment Symbols

The following equipment symbols may be found on hardware for which this guide
pertains. They have the following meanings:

Any enclosed surface or area of the equipment marked with these
symbols indicates the presence of electrical shock hazards. Enclosed
area contains no operator serviceable parts.

WARNING: To reduce the risk of personal injury from electrical shock

hazards, do not open this enclosure.

Any RJ-45 receptacle marked with these symbols indicates a network
interface connection.

WARNING: To reduce the risk of electrical shock, fire, or damage to

the equipment, do not plug telephone or telecommunications
connectors into this receptacle.

14 Director 2/140 Service Manual

About this Guide

Any surface or area of the equipment marked with these symbols
indicates the presence of a hot surface or hot component. Contact with
this surface could result in injury.

WARNING: To reduce the risk of personal injury from a hot

component, allow the surface to cool before touching.

Power supplies or systems marked with these symbols indicate
the presence of multiple sources of power.

WARNING: To reduce the risk of personal injury from electrical

shock, remove all power cords to completely disconnect power
from the power supplies and systems.

Any product or assembly marked with these symbols indicates that the
component exceeds the recommended weight for one individual to
handle safely.

Director 2/140 Service Manual

WARNING: To reduce the risk of personal injury or damage to the

equipment, observe local occupational health and safety requirements
and guidelines for manually handling material.

15

About this Guide

Rack Stability

Rack stability protects personnel and equipment.

WARNING: To reduce the risk of personal injury or damage to the

equipment, be sure that:

■ The leveling jacks are extended to the floor.

■ The full weight of the rack rests on the leveling jacks.

■ In single rack installations, the stabilizing feet are attached to the rack.

■ In multiple rack installations, the racks are coupled.

■ Only one rack component is extended at any time. A rack may become

unstable if more than one rack component is extended for any reason.

16 Director 2/140 Service Manual

Getting Help

If you still have a question after reading this guide, contact an HP authorized
service provider or access our web site:

HP Technical Support

Telephone numbers for worldwide technical support are listed on the following
HP web site:
of origin.

Note: For continuous quality improvement, calls may be recorded or monitored.

Be sure to have the following information available before calling:

■ Technical support registration number (if applicable)

■ Product serial numbers

■ Product model names and numbers

■ Applicable error messages

http://www.hp.com

http://www.hp.com/support/

About this Guide

.

. From this web site, select the country

■ Operating system type and revision level

■ Detailed, specific questions

HP Storage Web Site

The HP web site has the latest information on this product, as well as the latest
drivers. Access storage at:

storage.html

. From this web site, select the appropriate product or solution.

HP Authorized Reseller

For the name of your nearest HP authorized reseller:

■ In the United States, call 1-800-345-1518

■ In Canada, call 1-800-263-5868

■ Elsewhere, see the HP web site for locations and telephone numbers:

http://www.hp.com

Director 2/140 Service Manual

http://www.hp.com/country/us/eng/prodserv/

.

17

About this Guide

18 Director 2/140 Service Manual

General Information

The HP StorageWorks Director 2/140 provides dynamic switched connections
between Fibre Channel servers and devices in a storage area network (SAN)
environment. SANs introduce the concept of server-to-device networking and
multi-switch fabrics, eliminate requirements for dedicated connections, and
enable the enterprise to become data-centric.

A SAN provides speed, high capacity, and flexibility for the enterprise, and is
primarily based upon Fibre Channel architecture. The Director 2/140 implements
Fibre Channel technology that provides scalable bandwidth (2.125 gigabits per
second), redundant switched data paths, and long transmission distances (up to 35
kilometers with extended reach optical transceivers, or 100 kilometers with
repeaters).

This chapter describes:

■ Director Description, page 20

■ Maintenance Approach, page 21

■ Software Diagnostic Features, page 24

■ Tools and Test Equipment, page 29

1

■ Additional Information, page 32

19Director 2/140 Service Manual

General Information

Director Description

The Director 2/140 is a second-generation, 140-port product that provides
dynamic switched connections between Fibre Channel servers and devices in a
SAN environment. Directors (from one to three) can be configured to order in an
HP-supplied equipment rack, which can provide up to 420 ports in a single
cabinet.

Directors are managed and controlled through an HAFM appliance supplied by
HP with HAFM and Director 2/140 Element Manager installed. The HAFM
appliance is a rack-mount server (HAFM appliance) that provides a central point
of control for up to 48 directors and/or edge switches. Multiple directors and the
HAFM appliance communicate through the customer’s local area network (LAN).

The director provides dynamic switched connections for servers and devices,
supports mainframe and Open-Systems Interconnection (OSI) computing
environments, and provides data transmission and flow control between device
node ports (N_Ports), as dictated by the Fibre Channel Physical and Signaling
Interface (FC-PH 4.3). Through interswitch links (ISLs), the director can also
connect to one or more additional directors or switches to form a Fibre Channel
multi-switch fabric.

20 Director 2/140 Service Manual

Maintenance Approach

Whenever possible, the director maintenance approach instructs service personnel
to perform fault isolation and repair procedures without degrading or interrupting
operation of the director, attached devices, or associated applications. Director
fault isolation begins when one or more of the following occur:

■ System event information displays at the attached HAFM application, a

remote workstation communicating with the HAFM appliance, or the
Embedded Web Server (EWS) interface.

■ LEDs on the director front bezel or FRUs illuminate to indicate a hardware

malfunction.

■ An unsolicited SNMP trap message is received at a management workstation,

indicating an operational state change or failure.

■ Notification of a significant system event is received at a designated support

center through an e-mail message or the call-home feature.

System events can be related to one of the following occurrences:

■ Director or HAFM appliance failure (hardware or software).

■ Ethernet LAN communication failure between the director and HAFM

appliance.

■ Link failure between a port and attached device.

■ ISL failure or segmentation of an E_Port.

General Information

Fault isolation and service procedures vary, depending on the system event
information provided. Fault isolation and related service information is provided
through maintenance analysis procedures (MAPs) documented in “Diagnostics”
on page 33.

MAPs consist of step-by-step procedures that prompt service personnel for
information or describe a specific action to be performed. MAPs provide
information to interpret system event information, isolate a director failure to a
single FRU, remove and replace the failed FRU, and verify director operation.

The fault isolation process normally begins with “MAP 0000: Start MAP” on
page 45. When a fault occurs, ensure that the correct director is selected for
service (if the HAFM appliance manages multiple directors or other HP products)
by enabling unit beaconing at the failed director. The amber system error LED on
the director front bezel blinks when beaconing is enabled. Instructions to enable
beaconing are incorporated into the MAP steps.

21Director 2/140 Service Manual

General Information

Front View

Figure 1 displays FRUs accessible from the front of the director.

4

1

3

1 Power and system error LEDs
2 Up to 32 universal port module

(UPM) cards

Figure 1: Director FRUs (front access)

3 Redundant control processor (CTP)

cards

4 Power module assembly

2

Rear View

Figure 2 displays FRUs accessible from the rear of the director.

22 Director 2/140 Service Manual

1

General Information

2

3

4

5

6

1 Redundant fan modules
2 Up to 3 universal port module (UPM)

cards

3 Maintenance port

Figure 2: Director FRUs (rear access)

4 Redundant serial crossbar (SBAR)

assemblies

5 AC module
6 Power supplies

23Director 2/140 Service Manual

General Information

Software Diagnostic Features

The director provides the following diagnostic software features that aid in fault
isolation and repair of problems:

■ On-board diagnostic and monitoring circuits that continuously report FRU

status to HAFM and the Element Manager. These applications provide system
alerts and logs that display failure and diagnostic information at the HAFM
appliance or a remote workstation communicating with the HAFM appliance.

■ The HAFM application that runs as a Windows 2000 service and provides an

additional user interface to display director operational status.

■ The Embedded Web Server interface that provides Internet access to isolate

problems for a single director.

■ Unsolicited SNMP trap messages that indicate operational state changes or

failures can be transmitted to up to 12 authorized management workstations.

■ E-mail messages or call-home reports that provide automatic notification of

significant system events to designated support personnel or administrators.

HAFM and Element Manager Diagnostics

Note: HAFM and Element Manager screens in this manual may not match the screens

on your server and workstation. The title bars have been removed and the fields may
contain data that does not match the data seen on your system.

HAFM and Element Manager provide a Java-based GUI to manage, monitor, and
isolate problems for multiple directors and multi-switch fabrics.

The HAFM application opens automatically when the HAFM appliance is
powered on, and the default display is the View All - HAFM 8. Managed products
(including directors) display as icons at the top of the window.

The left panel of this view is the product list, which is an expandable list of the
fabrics, the products in the fabrics, and the nodes connected to the products. The
Physical Map displays graphical fabric elements and ISLs for a multi-switch
fabric. The graphical representation of the fabric emulates the configuration and
operational status of the corresponding real fabric. Note that a single director
without ISLs is still considered a fabric.

24 Director 2/140 Service Manual

Double-click a director icon to open the Element Manager. The Element Manager
provides a Java-based GUI to manage, monitor, and isolate problems for a
specific director. The application operates locally on the HAFM appliance, or
through an Ethernet LAN connection from a remote user workstation.

When the Element Manager opens, the default display is the Hardware View. A
Director 2/140 Status table and a graphical representation of the director hardware
(front and rear) display.

■ For a description of the Element Manager, refer to the HP StorageWorks

Director Element Manager User Guide.

■ For a description of the HAFM application, refer to the HP StorageWorks

HA-Fabric Manager User Guide.

HAFM Services Application

The HP StorageWorks HAFM Services application provides a central control
point and server-side functionality (in a client-server environment). The
application runs as a Windows 2000 service and starts automatically when the
HAFM appliance is powered on.

The user interface consists of the HAFM Services window (Figure 3) which
provides HAFM application status and diagnostic information. The HAFM
Services window consists of:

■ An event table that displays HAFM application events that occurred since the

HAFM application was started.

General Information

■ A status line at the bottom of the panel that provides a status indicator and

message area.

Figure 3: HAFM Services window

25Director 2/140 Service Manual

General Information

Event Table

The event table displays the last ten events that occurred since the HAFM
application was started. Events that occurred during a prior instance of the
application do not display. If a new event occurs while ten events display, the
oldest event is discarded. A deeper event history is maintained in the form of a log
file viewed through the HAFM application.

The events are internal error conditions detected by the HAFM application, and
are not related to product-specific events reported by a director. Events typically
relate to HAFM audit log and file corruption, invalid product definition and
firmware files, missing product services class, or missing version information.

The event table contains the following columns:

■ Viewed—This column provides a check box associated with each event. Each

check box allows service personnel to mark an event as viewed
(acknowledged with appropriate action taken).

■ Date/Time—The date and time the event was reported to the HAFM

appliance.

■ Product—The product associated with the event. Some events are associated

with the HAFM application, while others are associated with a specific
instance of the Element Manager. In the latter case, the product (Director
2/140) and configured name (or IP address) associated with the instance are
displayed.

■ Event—The numeric event code and a brief description of the event.

Status Line

The status line provides a status indicator and message area. HAFM status
symbols are explained in Table 2.

The HAFM application icon (upper left corner of the window) is dynamic and
matches the status indicator. This feature allows users and service personnel to
observe the status when the application is minimized to the Windows 2000 task
bar.

The message area briefly displays messages during HAFM application startup to
indicate the progress of startup activities.

26 Director 2/140 Service Manual

General Information

Table 2: HAFM Services Status Symbols

Alert Symbol Meaning

Blank The status indicator is blank during

initialization.

Green circle All events are viewed (acknowledged with appropriate

action taken).

Yellow triangle One or more nonfatal events have not been viewed.

HAFM

application

Red diamond
(with yellow
background)

A fatal error occurred.

Embedded Web Server Diagnostics

If HAFM appliance access is not available, the Embedded Web Server interface
provides a GUI accessed through the Ethernet (locally or remotely) to manage,
monitor, and isolate problems for a single director. This interface does not replace
nor offer the full management capability of HAFM and Element Managers.

The Embedded Web Server interface can be opened from a standard Web browser
such as Netscape Navigator Version 4.6 (or higher) or Microsoft Internet Explorer
Version 4.0 (or higher). At the browser, enter the IP address of the director as the
Internet uniform resource locator (URL). When prompted at a login screen, enter
a username and password. When the interface opens, the default display is the
View panel. Service personnel can perform monitoring, configuration,
maintenance and diagnostic functions as follows:

■ View panel—Quickly inspect and determine the operational status of the

director, and inspect director properties and operating parameters, FRU
properties, and Fibre Channel port properties.

■ Configure panel—Configure or change:

— Director Fibre Channel ports.
— Director identification, date and time, operating parameters, and network

addresses.
— SNMP trap message recipients.
— User passwords.

■ Monitor panel—Inspect and monitor:

27Director 2/140 Service Manual

General Information

— Fibre Channel ports and port performance statistics.
— The active zone set.
— Event log entries, and clear the system error LED at the director front

bezel.
— Information about attached devices (nodes).

■ Operations panel—Perform the following operations and maintenance tasks:

— Enable port beaconing and perform port diagnostics (internal and external

loopback tests).
— Reset Fibre Channel ports.
— Set the director online state.
— Upgrade director firmware.

General tasks performed through the Web server interface are very similar in form
and function to tasks performed through HAFM and the Element Manager;
therefore, they are not documented in this publication. For task information and
descriptions, open the online user documentation (Help selection) that supports
the interface.

This publication provides instructions for director fault isolation using the
Embedded Web Server interface. See “Diagnostics” on page 33 for the fault
isolation tasks.

SNMP Trap Message Support

Unsolicited SNMP trap messages that indicate director operational state changes
or failure conditions can be customer-configured to be transmitted to up to 12
management workstations. If installed on a dedicated Ethernet LAN, the
workstations communicate directly with each director. If installed on a customer
intranet, workstations communicate with directors through the HAFM appliance.

SNMP data and trap messages are defined in the Fibre Channel FE-MIB
definition, a subset of the TCP/IP MIB-II definition (RFC 1213), and a custom,
director-specific MIB. Customers can install these MIBs (in standard ASN.1
format) on any SNMP management workstation.

Although SNMP trap messages are typically transmitted to customers only, the
messages may be provided to service personnel as initial notification of a director
problem or as information included in the fault isolation process. Generic SNMP
traps include:

28 Director 2/140 Service Manual

■ coldStart—Reports that the SNMP agent is reinitializing due to a director

reset.

■ warmStart—Reports that the SNMP agent is reinitializing due to a director

IPL.

■ authorizationFailure—Reports attempted director access by an unauthorized

SNMP manager. This trap is configurable and is disabled by default.

Director-specific SNMP traps specified in the custom MIB include Fibre Channel
port operational state changes and FRU operational state changes.

If authorized through the Configure SNMP dialog box in the Element Manager,
users at SNMP management workstations can modify MIB variables.

■ Director modifications performed through SNMP management workstations

are recorded in the associated director audit log and are available through the
Element Manager. For additional information, refer to the HP StorageWorks
SNMP Reference Guide for Directors and Edge Switches.

E-Mail and Call-Home Support

If e-mail notification and call-home support are configured for the director as part
of the customer support process, service personnel may be:

General Information

■ Notified of a director problem by e-mail message, either directly or through a

system administrator at the customer site or call center.

■ Assigned a service call from call center personnel upon receipt and

confirmation of a director call-home event.

Tools and Test Equipment

This section describes tools and test equipment that may be required to test,
service, and verify operation of the director and attached HAFM appliance. These
tools are either supplied with the director or must be supplied by service
personnel.

Tools Supplied with the Director

The following tools are supplied with the director. These tools may be required to
perform test, service, or verification tasks.

29Director 2/140 Service Manual

General Information

■ Torque tool with hexagonal adapter—The torque tool with 5/32”

hexagonal adapter (Figure 4) is required to remove and replace director logic
cards.

Caution: The torque tool supplied with the director is designed to tighten

director logic cards and is set to release at a torque value of six inch-pounds.

Do not use an Allen wrench or torque tool designed for use with another HP

product. Use of the wrong tool may overtighten and damage logic cards.

Figure 4: Torque tool and hex adapter

■ Fiber optic loopback plug—An SFP multi-mode (shortwave laser) or

single-mode (longwave laser) loopback plug (Figure 5) is required to perform
port loopback diagnostic tests. Four multi-mode loopback plugs are shipped
with the director. Both plug types are shipped if shortwave laser and
longwave laser transceivers are installed.

Figure 5: SFP fiber optic loopback plug

■ Fiber optic protective plug—For safety and port transceiver protection, fiber

optic protective plugs (Figure 6) must be inserted in all director ports without
fiber optic cables attached. The director is shipped with protective plugs
installed in all ports.

30 Director 2/140 Service Manual

General Information

Figure 6: Fiber optic protective plug

■ Null modem cable—An asynchronous RS-232 null modem cable (Figure 7)

is required to configure director network addresses and acquire Event Log
information through the maintenance port. The cable has nine conductors and
has DB-9 male and female connectors.

Figure 7: Null modem cable

Tools Supplied by Service Personnel

The following tools are expected to be supplied by service personnel performing
director maintenance actions. Use of the tools may be required to perform one or
more test, service, or verification tasks.

■ Scissors or pocket knife—A sharp cutting edge (scissors or knife blade) may

be required to cut the protective strapping when unpacking replacement
FRUs.

■ Standard flat-tip and cross-tip (Phillips) screwdrivers—Screwdrivers are

required to remove, replace, adjust or tighten various FRUs, chassis, or
cabinet components.

31Director 2/140 Service Manual

General Information

■ T10 Torts

®

tool—The tool is required to rack-mount the director or to

remove, replace, adjust, or tighten various chassis or cabinet components.

■ Electrostatic discharge (ESD) grounding cable with attached wrist

strap—Use of the ESD wrist strap is required when working in and around
the director card cage.

■ Maintenance terminal (desktop or notebook PC)—The PC is required to

configure director network addresses and acquire Event Log information
through the maintenance port. The PC must have:

— The Microsoft Windows 98, Windows

Millennium Edition operating system installed.
— RS-232 serial communication software installed, such as ProComm Plus

or HyperTerminal. HyperTerminal is provided with Windows operating

systems.

■ Fiber optic cleaning kit—The kit contains tools and instructions to clean

fiber optic cable, connectors, loopback plugs, and protective plugs.

Additional Information

The following Director 2/140 documents provide additional information:

■ For detailed information about Director 2/140 front and rear panel features,

field replaceable units (FRUs), management options and operational features,
installation, configuration, and technical specifications, refer to the
HP StorageWorks Director 2/140 Installation Guide.

■ For information on managing the Director 2/140 using HAFM and the

Element Manager, refer to the HP StorageWorks Director Element Manager
User Guide.

2000, Windows XP, or Windows

32 Director 2/140 Service Manual

Diagnostics

This chapter describes diagnostic procedures used by service representatives to
fault isolate the Director 2/140 problems or failures to the field-replaceable unit
(FRU) level. The chapter describes how to perform the maintenance analysis
procedures (MAPs). This chapter includes:

■ Factory Defaults, page 34

■ Quick Start, page 34

■ MAP 0000: Start MAP, page 45

■ MAP 0100: Power Distribution Analysis, page 69

■ MAP 0200: POST Failure Analysis, page 78

■ MAP 0300: HAFM Appliance Software Problem Determination, page 83

■ MAP 0400: Loss of HAFM Appliance or Web Browser PC Communication,

page 92

■ MAP 0500: FRU Failure Analysis, page 107

■ MAP 0600: UPM Card Failure and Link Incident Analysis, page 115

■ MAP 0700: Fabric, ISL, and Segmented Port Problem Determination,

page 138

■ MAP 0800: HAFM Appliance or Web Browser PC Hardware Problem

Determination, page 153

2

33Director 2/140 Service Manual

Diagnostics

Maintenance Analysis Procedures

Note: HAFM and Element Manager screens in this manual may not match the screens

on your server and workstation. The title bars have been removed, and the fields may
contain data that does not match the data seen on your system.

Fault isolation and related service procedures are provided through MAPs. The
procedures vary depending on the diagnostic information provided. MAPs consist
of step-by-step procedures that prompt service personnel for information or
describe a specific action to be performed. MAPs provide information to interpret
system events, isolate a director failure to a single FRU, remove and replace the
failed FRU, and verify director operation.

Factory Defaults

Table 3 lists the defaults for the passwords and IP, subnet, and gateway addresses.

Table 3: Factory-set Defaults

Item Default

Customer password password
Maintenance password level-2
IP address 10.1.1.10
Subnet mask 255.0.0.0
Gateway address 0.0.0.0

Quick Start

Table 4 lists the MAPs. Fault isolation normally begins at “MAP 0000: Start
MAP” on page 45.

Table 4: MAP Summary

MAP Page

MAP 0000: Start MAP 45
MAP 0100: Power Distribution Analysis 69
MAP 0200: POST Failure Analysis 78

34 Director 2/140 Service Manual

Diagnostics

MAP Page

MAP 0300: HAFM Appliance Software Problem
Determination

MAP 0400: Loss of HAFM Appliance or Web
Browser PC Communication

MAP 0500: FRU Failure Analysis 107
MAP 0600: UPM Card Failure and Link Incident

Analysis
MAP 0700: Fabric, ISL, and Segmented Port

Problem Determination
MAP 0800: HAFM Appliance or Web Browser PC

Hardware Problem Determination

83

92

115

138

153

Table 5 lists the event codes and the corresponding MAPs. It is a quick start, if an

event code is readily available.

Table 5: Event Codes and Corresponding Maintenance Action

Event
Code

001 System power-down. Power on director.
010 Login server unable to

synchronize databases.

011 Login server database invalid. Go to MAP 0700: Fabric, ISL,

020 Name server unable to

synchronize databases.

021 Name server database invalid. Go to MAP 0700: Fabric, ISL,

031 SNMP request received from

unauthorized community.

050 HAFM appliance unable to

synchronize databases.

Explanation Action

Go to MAP 0700: Fabric, ISL,

and Segmented Port Problem
Determination.

and Segmented Port Problem
Determination.

Go to MAP 0700: Fabric, ISL,

and Segmented Port Problem
Determination.

and Segmented Port Problem
Determination.

Add community name.

Go to MAP 0700: Fabric, ISL,

and Segmented Port Problem
Determination.

35Director 2/140 Service Manual

Diagnostics

Table 5: Event Codes and Corresponding Maintenance Action (Continued)

Event
Code

051 HAFM appliance database

invalid.

Explanation Action

Go to MAP 0700: Fabric, ISL,

and Segmented Port Problem
Determination.

052 HAFM appliance internal error. Go to MAP 0700: Fabric, ISL,

and Segmented Port Problem
Determination.

060 Fabric controller unable to

synchronize databases.

Go to MAP 0700: Fabric, ISL,

and Segmented Port Problem
Determination.

061 Fabric controller database

invalid.

Go to MAP 0700: Fabric, ISL,

and Segmented Port Problem
Determination.

062 Maximum interswitch hop count

exceeded.

Go to MAP 0700: Fabric, ISL,

and Segmented Port Problem
Determination.

063 Remote director or switch has

too many ISLs.

Go to MAP 0700: Fabric, ISL,

and Segmented Port Problem
Determination.

070 E_Port is segmented. Go to MAP 0700: Fabric, ISL,

and Segmented Port Problem
Determination.

071 Director is isolated. Go to MAP 0700: Fabric, ISL,

and Segmented Port Problem
Determination.

072 E_Port connected to

unsupported switch.

Go to MAP 0700: Fabric, ISL,

and Segmented Port Problem
Determination.

073 Fabric initialization error. Event data intended for

engineering evaluation. Perform
data collection procedure
(“Collecting Maintenance Data”
on page 192) and return CD to
HP support personnel.

36 Director 2/140 Service Manual

Table 5: Event Codes and Corresponding Maintenance Action (Continued)

Event
Code

074 ILS frame delivery error

threshold exceeded.

Explanation Action

Event data intended for
engineering evaluation. Perform
data collection procedure
(“Collecting Maintenance Data”
on page 192) and return CD to
HP support personnel.

080 Unauthorized World-Wide

Name.

Go to MAP 0600: UPM Card

Failure and Link Incident
Analysis.

081 Invalid attachment. Go to MAP 0600: UPM Card

Failure and Link Incident
Analysis.

090 Database replication time out. Perform the data collection

procedure and return the
information to HP for analysis by
third-level support personnel.

091 Database replication

discontinued.

No action required, unless this
event occurs without the backup
CTP failing or being removed. If
so, perform the data collection
procedure and return the
information to HP for analysis by
third-level support personnel.

120 Error while processing system

management command.

If this event persists, perform
data collection procedure
(“Collecting Maintenance Data”
on page 192) and return CD to
HP support personnel.

121 Zone set activation failed–zone

set too large.

Reduce size of zone set and
retry.

140 Congestion detected on an ISL. Go to MAP 0700: Fabric, ISL,

and Segmented Port Problem
Determination.

141 Congestion relieved on an ISL. No action required.

Diagnostics

37Director 2/140 Service Manual

Diagnostics

Table 5: Event Codes and Corresponding Maintenance Action (Continued)

Event
Code

142 Low BB_Credit detected on an

ISL.

Explanation Action

Go to MAP 0700: Fabric, ISL,

and Segmented Port Problem
Determination.

143 Low BB_Credit relieved on an

No action required.

ISL.

150 Zone merge failure. Go to MAP 0700: Fabric, ISL,

and Segmented Port Problem
Determination.

151 Fabric configuration failure. If this event persists, perform

data collection procedure
(“Collecting Maintenance Data”
on page 192) and return backup
CD to HP support personnel.

200 Power supply AC voltage

failure.

201 Power supply DC voltage

failure.

Go to MAP 0100: Power

Distribution Analysis.

Go to MAP 0100: Power

Distribution Analysis.

202 Power supply thermal failure. Go to MAP 0100: Power

Distribution Analysis.

203 Power supply AC voltage

No action required.

recovery.

204 Power supply DC voltage

No action required.

recovery.
206 Power supply removed. Replace FRU.
207 Power supply installed. No action required.
208 Power supply false shutdown. Go to MAP 0100: Power

Distribution Analysis.

300 Cooling fan propeller failed. Go to MAP 0500: FRU Failure

Analysis

301 Cooling fan propeller failed. Go to MAP 0500: FRU Failure

Analysis.

302 Cooling fan propeller failed. Go to MAP 0500: FRU Failure

Analysis.

38 Director 2/140 Service Manual

Table 5: Event Codes and Corresponding Maintenance Action (Continued)

Event
Code

Explanation Action

303 Cooling fan propeller failed. Go to MAP 0500: FRU Failure

Analysis.

304 Cooling fan propeller failed. Go to MAP 0500: FRU Failure

Analysis.

305 Cooling fan propeller failed. Go to MAP 0500: FRU Failure

Analysis.

310 Cooling fan propeller

No action required.

recovered.
311 Cooling fan propeller

No action required.

recovered.
312 Cooling fan propeller

No action required.

recovered.
313 Cooling fan propeller

No action required.

recovered.
314 Cooling fan propeller

No action required.

recovered.
315 Cooling fan propeller

No action required.

recovered.
320 Fan module removed. Replace FRU.
321 Fan module installed. No action required.
400 Power-up diagnostic failure. Go to MAP 0200: POST Failure

Analysis.

410 CTP card reset. No action required.
411 Firmware fault. Go to MAP 0200: POST Failure

Analysis.

412 CTP watchdog timer reset. Perform the data collection

procedure and return the CD to

HP support personnel.
413 Backup CTP card POST failure. Go to MAP 0200: POST Failure

Analysis.

414 Backup CTP card failed. Go to MAP 0500: FRU Failure

Analysis.

Diagnostics

39Director 2/140 Service Manual

Diagnostics

Table 5: Event Codes and Corresponding Maintenance Action (Continued)

Event
Code

Explanation Action

415 Backup CTP card removed. Replace FRU.
416 Backup CTP card installed. No action required.
417 CTP card firmware

No action required.

synchronization initiated.

418 User-initiated CTP card

No action required.

switchover.

420 Backup CTP card NV-RAM

failure.

Go to MAP 0500: FRU Failure

Analysis.

421 Firmware download complete. No action required.
422 CTP firmware synchronization

No action required.

complete.

423 CTP firmware download

No action required.

initiated.

426 Multiple ECC single-bit errors

No action required.

occurred.

430 Excessive Ethernet transmit

errors.

Go to MAP 0400: Loss of HAFM

Appliance or Web Browser PC

Communication.

431 Excessive Ethernet receive

errors.

Go to MAP 0400: Loss of HAFM

Appliance or Web Browser PC

Communication.

432 Ethernet adapter reset. Go to MAP 0400: Loss of HAFM

Appliance or Web Browser PC

Communication.

433 Non-recoverable Ethernet fault. Go to MAP 0500: FRU Failure

Analysis.

440 Embedded port hardware

failed.

442 Embedded port anomaly

Go to MAP 0500: FRU Failure

Analysis.

No action required.

detected.

445 ASIC detected a system

No action required.

anomaly.

40 Director 2/140 Service Manual

Table 5: Event Codes and Corresponding Maintenance Action (Continued)

Event
Code

450 Serial Number mismatch

detected.

Explanation Action

No action required—Any

configured Feature Keys will be

cleared, configuration

information will be synched with

the backplane VPD, and the CTP

will automatically be IPLed.
451 Switch speed incompatibility

detected.

No action required—Switch

speed configuration and port

speed configuration data will be

set to a level that is compatible

with the CTP, and the CTP will

automatically be IPLed.
452 Backup CTP incompatible with

configured system settings.

Replace the backup CTP with a

version of hardware capable of

supporting the user-configured

settings, or adjust the user

settings to be compatible with the

backup CTP, and reseat the

backup CTP.
453 New feature key installed. No action required.
460 Management request out of

range.

The director found request data

from the management tool

(typically the

HAFM

application)
to be larger or smaller than
expected. The connection to the
management tool will be
temporarily lost. After the link is
reestablished, verify that all
information changed in the
managing tool is within the
specified ranges. For example,
verify that the zones and zone
members in a zone set fall within
the limits stated in the user
manual. Try sending the request
again.

Diagnostics

41Director 2/140 Service Manual

Diagnostics

Table 5: Event Codes and Corresponding Maintenance Action (Continued)

Event
Code

500 UPM card hot-insertion

Explanation Action

No action required.

initiated.
501 UPM card recognized. No action required.
502 UPM card anomaly detected. No action required.
503 UPM card hot-removal

No action required.

completed.
504 UPM card failure. Go to MAP 0600: UPM Card

Failure and Link Incident
Analysis.

505 UPM card revision not

supported.

Go to MAP 0600: UPM Card

Failure and Link Incident
Analysis.

506 Fibre Channel port failure. Go to MAP 0600: UPM Card

Failure and Link Incident
Analysis.

507 Loopback diagnostics port

failure.

Go to MAP 0600: UPM Card

Failure and Link Incident
Analysis.

508 Fibre Channel port anomaly

No action required.

detected.
510 SFP optical transceiver

No action required.

hot-insertion initiated.
512 SFP optical transceiver nonfatal

error.

Go to MAP 0600: UPM Card

Failure and Link Incident
Analysis.

513 SFP optical transceiver

No action required.

hot-removal completed.
514 SFP optical transceiver failure. Go to MAP 0600: UPM Card

Failure and Link Incident
Analysis.

581 Implicit incident. Go to MAP 0600: UPM Card

Failure and Link Incident
Analysis.

42 Director 2/140 Service Manual

Table 5: Event Codes and Corresponding Maintenance Action (Continued)

Event
Code

Explanation Action

582 Bit error threshold exceeded. Go to MAP 0600: UPM Card

Failure and Link Incident
Analysis.

583 Loss of signal or loss of

synchronization.

Go to MAP 0600: UPM Card

Failure and Link Incident
Analysis.

584 Not operational primitive

sequence received.

Go to MAP 0600: UPM Card

Failure and Link Incident
Analysis.

585 Primitive sequence timeout. Go to MAP 0600: UPM Card

Failure and Link Incident
Analysis.

586 Invalid primitive sequence

received for current link state.

Go to MAP 0600: UPM Card

Failure and Link Incident
Analysis.

600 SBAR assembly hot-insertion

No action required.

initiated.
601 SBAR assembly recognized. No action required.
602 SBAR assembly anomaly

No action required.

detected.
603 SBAR assembly hot-removal

No action required.

completed.
604 SBAR assembly failure. Go to MAP 0500: FRU Failure

Analysis.

605 SBAR assembly revision not

supported.
607 Director contains no

operational SBAR assemblies.

Go to MAP 0500: FRU Failure

Analysis.

Go to MAP 0500: FRU Failure

Analysis.

608 User initiated SBAR switch-over. No action required.
800 High temperature warning

(UPM card thermal sensor).

Go to MAP 0600: UPM Card

Failure and Link Incident

Analysis.

Diagnostics

43Director 2/140 Service Manual

Diagnostics

Table 5: Event Codes and Corresponding Maintenance Action (Continued)

Event
Code

801 Critically hot temperature

warning (UPM card thermal
sensor).

802 UPM card shutdown due to

thermal violation.

Explanation Action

Go to MAP 0600: UPM Card

Failure and Link Incident

Analysis.

Go to MAP 0600: UPM Card

Failure and Link Incident

Analysis.

805 High temperature warning

(SBAR assembly thermal

Go to MAP 0500: FRU Failure

Analysis.

sensor).

806 Critically hot temperature

warning (SBAR assembly

Go to MAP 0500: FRU Failure

Analysis.

thermal sensor).

807 SBAR assembly shutdown due

to thermal violation.

810 High temperature warning (CTP

card thermal sensor).

811 Critically hot temperature

warning (CTP card thermal

Go to MAP 0500: FRU Failure

Analysis.

Go to MAP 0500: FRU Failure

Analysis.

Go to MAP 0500: FRU Failure

Analysis.

sensor).

812 CTP card shutdown due to

thermal violation.

850 System shutdown due to CTP

card thermal violations.

Go to MAP 0500: FRU Failure

Analysis.

Go to MAP 0500: FRU Failure

Analysis.

44 Director 2/140 Service Manual

MAP 0000: Start MAP

This MAP describes initial fault isolation for the Director 2/140. Fault isolation
begins at the HAFM appliance, failed director, or Internet-connected personal
computer (PC) running the Embedded Web Server interface or attached host.

1

Prior to fault isolation, acquire the following information from the customer:

■ A system configuration drawing or planning worksheet that includes the

HAFM appliance, directors, other HP products, and device connections.

■ The location of the HAFM appliance and all directors.

■ The internet protocol (IP) address, gateway address, and subnet mask for the

director reporting the problem.

■ If performing fault isolation using the HAFM appliance:

— The Windows 2000 username and password. These are required when

prompted during any MAP or repair procedure that directs the HAFM
appliance to be rebooted.

— The username, maintenance password, and HAFM appliance name. All

are case sensitive and required when prompted at the HAFM 8 Log In
dialog box.

■ If performing fault isolation using the Embedded Web Server interface, the

director username and password. Both are case sensitive and required when
prompted at the Username and Password Required dialog box.

Continue to the next step.

Diagnostics

2

Are you at the HAFM appliance?

YES NO

↓ Go to step 24.

3

Did the HAFM appliance lock up or crash and:

■ Display an application warning or error message, or

■ Not display an application warning or error message, or

45Director 2/140 Service Manual

Diagnostics

■ Display a Dr. Watson for Windows 2000 dialog box?

NO YES

↓ An HAFM appliance application problem is indicated. Event codes

are not recorded. Go to “MAP 0300: HAFM Appliance Software

Problem Determination” on page 83. Exit MAP.

4

Did the HAFM appliance crash and display a blue screen with the system dump
file in hexadecimal format (blue screen of death)?

NO YES

↓ An HAFM appliance application problem is indicated. Event codes

are not recorded. Go to “MAP 0300: HAFM Appliance Software

Problem Determination” on page 83. Exit MAP.

5

Is the HAFM application active?

NO YES

↓ Go to step 7.

6

Reboot the HAFM appliance.

1. Choose Start > Shut Down. The Shut Down Windows dialog box displays.

2. Choose Shut down from the drop-down list and click Yes to power off the

appliance.

3. Wait approximately 30 seconds and press the power ( ) button on the liquid
crystal display (LCD) panel to power on the appliance and perform power-on
self-test (POST). During POST:

a. The green LCD panel illuminates.
b. The green hard disk drive (HDD) LED blinks momentarily, and processor

speed and random-access memory information display momentarily at the
LCD panel.

c. After a few seconds, the LCD panel displays a message, as shown in

Figure 8.

46 Director 2/140 Service Manual

Diagnostics

Boot from LAN?

Press <Enter>

Figure 8: LCD panel during boot sequence

d. Ignore the message. After ten seconds, the appliance performs the boot

sequence from the basic input/output system (BIOS). During the boot
sequence, the appliance performs additional POST tests and displays the
following operational information at the LCD panel:

—Host name.
— System date and time.
— LAN 1 and LAN 2 IP addresses.
— Fan 1, fan 2, fan 3, and fan 4 rotational speed.
— Central processing unit (CPU) temperature.
— Hard disk capacity.
— Virtual and physical memory capacity.

4. After successful POST completion, the LCD panel displays a Welcome!!
message, then continuously cycles through and displays appliance operational
information.

5. After rebooting the appliance at the LCD panel, log on to the HAFM
appliance Windows 2000 desktop through a LAN connection to a
browser-capable PC. The HAFM application starts and the HAFM 8 Log In
dialog box displays, as shown in Figure 9.

Figure 9: HAFM 8 Log In dialog box

47Director 2/140 Service Manual

Diagnostics

6. Enter the HAFM appliance IP address in the Network Address field. If you
are logging in to the local HAFM appliance, the network address is localhost.

The default address that displays in the Network Address field is the address
of the last appliance accessed. Click the Network Address drop down list to
see the network addresses of all HAFM appliances that were accessed from
the computer you are logged in to.

If you want to connect to an HAFM appliance that is not listed, enter the IP
address in the Network Address field.

7. Enter your user ID and password in the User ID and Password fields. User
IDs and passwords are case-sensitive.

8. If you want your computer to save the login information, choose the Save
Password option.

9. Click Login. The View All - HAFM 8 window displays, as shown in

Figure 10.

Figure 10: View All - HAFM 8 window

48 Director 2/140 Service Manual

Diagnostics

Did the View All - HAFM 8 window display and is the HAFM application
operational?

YES NO

↓ An HAFM appliance hardware problem is indicated. Event codes are

not recorded. Go to “MAP 0800: HAFM Appliance or Web Browser

PC Hardware Problem Determination” on page 153. Exit MAP.

7

Inspect the alert indicators of each managed director at the main window physical
map or product list. The indicator shows the status of managed directors or the
status of the link between the HAFM appliance and managed directors as follows:

■ No status symbol indicates that the director is operational.

■ A yellow triangle indicates that the director is operating in degraded mode.

■ A red diamond indicates that the director is not operational.

■ A grey square with yellow exclamation mark indicates that the status of the

director is unknown.

Is there a grey square with yellow exclamation mark associated with the icon
representing the director reporting the problem?

YES NO

↓ Go to step 11.
The grey square indicates the HAFM appliance cannot communicate with the

director because:

■ The director-to-HAFM appliance Ethernet link failed.

■ AC power distribution in the director failed, or AC power was disconnected.

■ Both of the director’s control processor (CTP) cards failed.

Continue to the next step.

8

Ensure the director reporting the problem is connected to facility AC power and
the power switch (circuit breaker) at the rear of the director is set to the ON (up)
position. Inspect the director for indications of being powered on, such as:

■ At the front bezel, an illuminated power LED (green) or system error LED

(amber).

49Director 2/140 Service Manual

Diagnostics

■ An illuminated green LED on the active CTP card, and illuminated green

PWR OK LEDs on both power supplies.

■ Audio emanations and airflow from cooling fans.

Is the director powered on?

YES NO

↓ A power distribution problem is indicated. Go to step 23 to obtain

event codes. If no event codes are found, go to “MAP 0100: Power

Distribution Analysis” on page 69. Exit MAP.

9

At the director, inspect the amber LED at the top of each CTP card.
Is the amber LED illuminated on both CTP cards?

NO YES

↓ Failure of both CTP cards is indicated. Event codes are not recorded.

Go to “MAP 0500: FRU Failure Analysis” on page 107. Exit MAP.

10

A director-to-HAFM appliance Ethernet link failure is indicated.
Go to step 23 to obtain event codes. If no event codes are found, go to “MAP

0400: Loss of HAFM Appliance or Web Browser PC Communication” on

page 92. Exit MAP.

11

Does a red diamond with yellow background (failure indicator) display as the
background to the icon representing the director reporting the problem?

YES NO

↓ Go to step 14.

12

Double-click the icon representing the director reporting the problem. The
Hardware View displays. At the Hardware View:

■ Observe the director Status table is yellow and the director status is NOT

OPERATIONAL.

■ Inspect FRUs for a blinking red and yellow diamond (failed FRU indicator)

that overlays the FRU graphic.

50 Director 2/140 Service Manual

Diagnostics

Do blinking red and yellow diamonds overlay all UPM card graphics?

NO YES

↓ Failure of all installed UPM cards is indicated. Go to step 23 to obtain

event codes. If no event codes are found, go to “MAP 0600: UPM

Card Failure and Link Incident Analysis” on page 115. Exit MAP.

13

Blinking red and yellow diamonds overlay both serial crossbar (SBAR) assembly
graphics or both fan module graphics.

Redundant FRU failures are indicated. Go to step 23 to obtain event codes. If no
event codes are found, go to “MAP 0500: FRU Failure Analysis” on page 107.
Exit MAP.

14

Does a yellow triangle (attention indicator) display as the background to the icon
representing the director reporting the problem?

YES NO

↓ Go to step 18.

15

Double-click the icon representing the director reporting the problem. The
Hardware View displays. At the Hardware View:

■ Verify the Director 2/140 Status table is yellow and the director status is

Minor Failure or Redundant Failure.

■ Inspect FRUs for a blinking red and yellow diamond (failed FRU indicator)

that overlays the FRU graphic.

Does a blinking red and yellow diamond overlay a power supply graphic?

NO YES

↓ A power supply failure is indicated. Go to step 23 to obtain event

codes. If no event codes are found, go to “MAP 0100: Power

Distribution Analysis” on page 69. Exit MAP.

51Director 2/140 Service Manual

Diagnostics

16

Does a blinking red and yellow diamond overlay a UPM card graphic?

NO YES

↓ A UPM card failure is indicated. Go to step 23 to obtain event codes.

If no event codes are found, go to “MAP 0600: UPM Card Failure and

Link Incident Analysis” on page 115. Exit MAP.

17

A blinking red and yellow diamond overlays a control processor (CTP) card,
SBAR assembly, or fan module graphic.

A FRU failure is indicated. Go to step 23 to obtain event codes. If no event codes
are found, go to “MAP 0500: FRU Failure Analysis” on page 107. Exit MAP.

18

No colored attention indicator is associated with the icon representing the director
reporting the problem. Although the director is operational, a minor problem may
exist.

Double-click the icon representing the director reporting the problem. The
Hardware View displays. At the Hardware View:

■ Inspect CTP cards, SBAR assemblies, and fan modules for a yellow triangle

that overlays the FRU graphic and indicates FRU beaconing is enabled.

■ Inspect UPM cards for a yellow triangle (attention indicator) that overlays the

UPM card graphic.

Does a yellow triangle overlay a CTP card, SBAR assembly, or fan module
graphic?

YES NO

↓ Go to step 20.

19

Beaconing is enabled for the FRU.

1. Consult the customer and next level of support to determine the reason FRU
beaconing is enabled.

52 Director 2/140 Service Manual

2. Disable FRU beaconing.
a. At the Hardware View, right-click the FRU graphic. A menu displays.
b. Click Enable Beaconing. The check mark disappears from the box

adjacent to the option, and FRU beaconing is disabled.

Was FRU beaconing enabled because a FRU failure or degradation was
suspected?

YES NO

↓ The director is operational. Exit MAP.
Go to step 22.

20

Does a yellow triangle (attention indicator) overlay a UPM card graphic?

YES NO

↓ Go to step 22.

21

Inspect the port state and LED status for all UPM cards with an attention
indicator.

Diagnostics

1. Double-click the UPM card. The Port Card View displays.

2. Double-click the port graphic with the attention indicator. The Port Properties
dialog box displays, as shown in Figure 11.

53Director 2/140 Service Manual

Diagnostics

Figure 11: Port Properties dialog box

3. Inspect the Operational State field.

Does the Operational State field display a Segmented E_Port message?

NO YES

↓ Expansion port (E_Port) segmentation is indicated. Go to step 23 to

obtain event codes. If no event codes are found, go to “MAP 0700:

Fabric, ISL, and Segmented Port Problem Determination” on

page 138. Exit MAP.

A message displays indicating a link incident problem. Go to step 23 to obtain
event codes. If no event codes are found, go to “MAP 0600: UPM Card Failure

and Link Incident Analysis” on page 115. Exit MAP.

22

A link incident may have occurred, but the LIN alerts option is not enabled for the
port and the attention indicator does not display.

1. At the Hardware View or Port Card View, choose Logs > Link Incident
Log. The Link Incident Log displays, as shown in Figure 12.

Figure 12: Link Incident Log

54 Director 2/140 Service Manual

Diagnostics

If a link incident occurred, the affected port number is listed with one of the
following messages.

Link interface incident-implicit incident.

Link interface incident-bit-error threshold exceeded.

Link failure-loss of signal or loss of synchronization.

Link failure-not-operational primitive sequence (NOS) received.

Link failure-primitive sequence timeout.

Link failure-invalid primitive sequence received for the current
link state.

Did one of the listed messages display in the Link Incident Log?

YES NO

↓ The director is operational. Exit MAP.
A link incident problem is indicated. Go to step 23 to obtain event codes. If no

event codes are found, go to “MAP 0600: UPM Card Failure and Link Incident

Analysis” on page 115. Exit MAP.

23

Obtain event codes from the director Event Log.

Note: If multiple event codes are found, note all codes and associated severity levels.

Record the date, time, and listed sequence, and determine if the codes are related to
the reported problem. Begin fault isolation with the most recent event code with the
highest severity level. Other codes may accompany this event code, or may indicate a
normal indication after a problem has been recovered.

1. At the Hardware View, choose Logs > Event Log. The Event Log displays,
as shown in Figure 13.

2. Record the event code, date, time, and severity (Informational, Minor,
Major, or Severe).

3. Record all event codes that may relate to the reported problem.

55Director 2/140 Service Manual

Diagnostics

Figure 13: Event Log

Were one or more event codes found?

NO YES

↓ Go to Table 5 on page 35.
Return to the MAP step that sent you here.

24

Are you at the director reporting the problem?

YES NO

↓ Go to step 36.

25

Is the power LED (green) at the director front bezel illuminated?

NO YES

↓ Go to step 30.

26

Is the director connected to facility AC power and powered on?

NO YES

↓ Go to step 29.

27

Connect the director to facility AC power and set the power switch (circuit
breaker) at the rear of the director to the ON (up) position. Inspect the director for
indications of being powered on, such as:

56 Director 2/140 Service Manual

Diagnostics

■ At the front bezel, an illuminated power LED (green) or system error LED

(amber).

■ An illuminated green LED on the active CTP card, and illuminated green

PWR OK LEDs on both power supplies.

■ Audio emanations and airflow from cooling fans.

Is the director powered on?

YES NO

↓ A power distribution problem is indicated. Go to step 23 to obtain

event codes. If no event codes are found, go to “MAP 0100: Power

Distribution Analysis” on page 69. Exit MAP.

28

Is the power LED (green) at the director front bezel illuminated?

NO YES

↓ Go to step 30.
A faulty power LED is indicated, but director and Fibre Channel port operation is

not disrupted. The LED is connected to the circuitry in a fan module, and the
module must be removed and replaced (“RRP: Redundant Fan Module” on
page 250). Exit MAP.

29

Inspect the director for indications of being powered on, such as:

■ At the front bezel, an illuminated power LED (green) or system error LED

(amber).

■ An illuminated green LED on the active CTP card, and illuminated green

PWR OK LEDs on both power supplies.

■ Audio emanations and airflow from cooling fans.

Is the director powered on?

YES NO

↓ A power distribution problem is indicated. Go to step 23 to obtain

event codes. If no event codes are found, go to “MAP 0100: Power

Distribution Analysis” on page 69. Exit MAP.

57Director 2/140 Service Manual

Diagnostics

A faulty power LED is indicated, but director and Fibre Channel port operation is
not disrupted. The LED is connected to the circuitry in a fan module, and the
module must be removed and replaced (“RRP: Redundant Fan Module” on
page 250). Exit MAP.

30

Is the system error LED (amber) at the director front bezel blinking?

YES NO

↓ Go to step 32.

31

Unit beaconing is enabled for the director.

1. Consult the customer and next level of support to determine the reason unit
beaconing is enabled.

2. Disable unit beaconing.
a. At the Hardware View, right-click the front bezel graphic (away from a

FRU). A menu displays.

b. Click Enable Unit Beaconing. The check mark disappears from the box

adjacent to the option, and unit beaconing is disabled.

Was unit beaconing enabled because a director failure or degradation was
suspected?

YES NO

↓ The director is operational. Exit MAP.
Go to step 24.

32

Is the system error LED (amber) at the director front bezel illuminated?

YES NO

↓ The director is operational. Verify operation at the HAFM appliance.

Go to step 3.

33

Check FRUs (UPM cards, CTP cards, SBAR assemblies, power supplies, and fan
modules) for failure symptoms.

58 Director 2/140 Service Manual

Diagnostics

Is the amber LED at the top of a UPM card illuminated or are any amber LEDs
associated with Fibre Channel ports illuminated?

NO YES

↓ A UPM card or Fibre Channel port failure is indicated. Go to step 23

to obtain event codes. If no event codes are found, go to “MAP 0600:

UPM Card Failure and Link Incident Analysis” on page 115. Exit

MAP.

34

Is the amber LED on a CTP card, SBAR assembly, or fan module illuminated?

NO YES

↓ A FRU failure is indicated. Go to step 23 to obtain event codes. If no

event codes are found, go to “MAP 0500: FRU Failure Analysis” on
page 107. Exit MAP.

35

Is the green PWR OK LED on a power supply extinguished?
NO YES

↓ A power supply failure is indicated. Go to step 23 to obtain event

codes. If no event codes are found, go to “MAP 0100: Power

Distribution Analysis” on page 69. Exit MAP.

The director is operational. Exit MAP.

36

Are you at a PC with a Web browser (such as Netscape Navigator or Microsoft
Internet Explorer) and an Internet connection to the director reporting the
problem?

YES NO

↓ Go to step 53.

37

Is the Web browser PC powered on and communicating with the director through
the Internet connection?

NO YES

↓ Go to step 39.

59Director 2/140 Service Manual

Diagnostics

38

Boot the Web browser PC.

1. Power on the PC in accordance with the instructions delivered with the PC.
The Windows desktop displays.

2. Launch the PC browser application by double-clicking the appropriate icon at
the Windows desktop.

3. At the Netsite field (Netscape Navigator) or Address field (Internet
Explorer), type http://xxx.xxx.xxx.xxx, where
xxx.xxx.xxx.xxx is the IP address of the director (obtained in step 1 on
page 45). The Username And Password Required dialog box displays.

4. Type the username and password obtained in step 1, and click OK. The
Embedded Web Server interface opens with the View panel displayed, as
shown in Figure 14.

Figure 14: View panel

Continue to the next step.

60 Director 2/140 Service Manual

Diagnostics

39

Is the Embedded Web Server interface operational with the View panel
displayed?

NO YES

↓ Go to step 44.

40

A Page cannot be found, Unable to locate the server,
HTTP 404-file not found, or other similar message displays. The

message indicates the Web browser PC cannot communicate with the director
because:

■ The director-to-PC Internet link could not be established.

■ AC power distribution in the director failed, or AC power was disconnected.

■ Both of the director’s CTP cards failed.

Continue to the next step.

41

Ensure the director reporting the problem is connected to facility AC power and
the power switch (circuit breaker) at the rear of the director is set to the ON (up)
position. Inspect the director for indications of being powered on, such as:

■ At the front bezel, an illuminated power LED (green) or system error LED

(amber).

■ An illuminated green LED on the active CTP card, and illuminated green

PWR OK LEDs on both power supplies.

■ Audio emanations and airflow from cooling fans.

Is the director powered on?

YES NO

↓ A power distribution problem is indicated. Go to “MAP 0100: Power

Distribution Analysis” on page 69. Exit MAP.

61Director 2/140 Service Manual

Diagnostics

42

At the director, inspect the amber LED at the top of each CTP card.
Is the amber LED illuminated on both CTP cards?

NO YES

↓ Failure of both CTP cards is indicated. Event codes are not recorded.

Go to “MAP 0500: FRU Failure Analysis” on page 107. Exit MAP.

43

A director-to-PC Internet link problem (Internet too busy or IP address typed
incorrectly) is indicated.

1. Wait approximately five minutes, then attempt to log in to the director again.

2. At the Netsite field (Netscape Navigator) or Address field (Internet
Explorer), type http://xxx.xxx.xxx.xxx, where
xxx.xxx.xxx.xxx is the IP address of the director (obtained in step 1).
The Username and Password Required dialog box displays.

3. Type the username and password obtained in step 1, and click OK. If the
View panel does not display, wait another five minutes and perform this step
again.

Is the Embedded Web Server interface operational with the View panel
displayed?

YES NO

↓ Perform director fault isolation at the HAFM appliance. Go to step 3.

44

At the View panel, inspect the Status field.
Does the director status indicate Operational?

NO YES

↓ The director is operational. Exit MAP.

45

Inspect Fibre Channel port operational states.

1. At the View panel, click the Port Properties tab. The View Port Properties
panel displays, as shown in Figure 15.

2. Inspect the Beaconing and Operational State fields.

62 Director 2/140 Service Manual

Diagnostics

Figure 15: View Port Properties panel

Does the Beaconing field display an On message?
YES NO

↓ Go to step 47.

46

Port beaconing is enabled.

1. Consult the customer and next level of support to determine the reason port
beaconing is enabled.

2. Disable port beaconing:
a. At the View panel, choose the Operations option at the left side of the

panel. The Operations panel opens with the Port Beaconing page
displayed.

b. Click the Beaconing State check box for the port. The check mark

disappears from the box and port beaconing is disabled.

63Director 2/140 Service Manual

Diagnostics

c. Return to the View panel (Port Properties tab).

Continue to the next step.

47

At the View panel, does the Operational State field display a Segmented
message?

NO YES

↓ Port segmentation is indicated. Go to step 52 to obtain event codes. If

no event codes are found, go to “MAP 0700: Fabric, ISL, and

Segmented Port Problem Determination” on page 138. Exit MAP.

48

At the View panel, does the Operational State field display a message indicating
a port problem?

NO YES

↓ Go to step 52 to obtain event codes. If no event codes are found, go to

“MAP 0600: UPM Card Failure and Link Incident Analysis” on
page 115. Exit MAP.

49

Repeat step 45 through step 48 for each remaining Fibre Channel port for which a
problem is suspected.

Is a problem indicated for any of the ports?

NO YES

↓ Go to step 52 to obtain event codes. If no event codes are found, go to

“MAP 0600: UPM Card Failure and Link Incident Analysis” on
page 115. Exit MAP.

50

Inspect power supply operational states.

1. At the View panel, click the FRU Properties tab. The View FRU Properties
panel displays, as shown in Figure 16.

64 Director 2/140 Service Manual

Figure 16: View FRU Properties panel

Diagnostics

2. Inspect the Status fields for both power supplies.

Does the Status field display a Failed message for either power supply?

NO YES

↓ A power supply failure is indicated. Go to step 52 to obtain event

codes. If no event codes are found, go to “MAP 0100: Power

Distribution Analysis” on page 69. Exit MAP.

51

Inspect the Status fields for director FRUs, including CTP cards, SBAR
assemblies, fan modules, and the backplane.

Does the Status field display a Failed message for any of the FRUs?

YES NO

↓ The director is operational. Exit MAP.
A FRU failure is indicated. Continue to the next step to obtain event codes. If no

event codes are found, go to “MAP 0500: FRU Failure Analysis” on page 107.
Exit MAP.

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52

Obtain event codes from the Embedded Web Server Event Log.

Note: If multiple event codes are found, note all codes and associated severity levels.

Record the date, time, and listed sequence, and determine if the codes are related to
the reported problem. Begin fault isolation with the most recent event code with the
highest severity level. Other codes may accompany this event code, or may indicate a
normal indication after a problem is recovered.

1. At the View panel, choose the Monitor option at the left side of the panel.
The Monitor panel opens with the Port List panel displayed.

2. At the Monitor panel, click the Log tab. The Monitor Log panel displays, as
shown in Figure 17.

3. Record the event code, date, time, and severity (Informational, Minor,
Major, or Severe).

4. Record all event codes that may relate to the reported problem.

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Figure 17: Monitor Log panel

Were one or more event codes found?

NO YES

↓ Go to Table 5 on page 35.
Return to the MAP step that sent you here.

53

You are at the console of an OSI or FICON server attached to the director
reporting the problem. If an incident occurs on the Fibre Channel link between the
director and server, a link incident record is generated and sent to the server using
the reporting procedure defined in T11/99-017v0 (OSI) or the FICON architecture
document (FICON).

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Was a link incident record generated and sent to the director-attached OSI or
FICON server?

YES NO

↓ Perform director fault isolation at the HAFM appliance (or

customer-supplied server). Go to step 3.

54

The link incident record provides the attached director port number(s) and one or
more of the following event codes and messages. Record all event codes that may
relate to the reported problem.

581—Link interface incident—implicit incident.
582—Link interface incident—bit-error threshold exceeded.
583—Link failure—loss of signal or loss of synchronization.
584—Link failure—not-operational primitive sequence (NOS) received.
585—Link failure—primitive sequence timeout.
586—Link failure—invalid primitive sequence received for the current link

state.

Were one or more event codes found?

YES NO

↓ Perform director fault isolation at the HAFM appliance (or

customer-supplied server). Go to step 3.

Go to Table 5 on page 35.

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MAP 0100: Power Distribution Analysis

This MAP describes fault isolation for the director power distribution system,
including defective AC power cords, redundant power supplies, or the power
module assembly.

1

Was an event code 200, 201, 202, or 208 observed at the Director 2/140 Event
Log (HAFM appliance) or at the Embedded Web Server Event Log?

YES NO

↓ Go to step 10.

2

Table 6 lists event codes, brief explanations of the codes, and the associated steps

that describe fault isolation procedures.

Table 6: MAP 0100: Event Codes

Event Code Explanation Action

200 Power supply AC voltage failure. Go to step 3
201 Power supply DC voltage failure. Go to step 7
202 Power supply thermal failure. Go to step 7
208 Power supply false shutdown. Go to step 8

Diagnostics

3

A redundant power supply is disconnected from facility power, not properly
installed, or has failed.

Verify the power supply is connected to facility power.

1. Ensure the AC power cord associated with the power supply (PS0 or PS1) is
connected to the rear of the director and a facility power receptacle. If not,
connect the cord as directed by the customer.

2. Ensure the associated facility circuit breaker is on. If not, ask the customer to
set the circuit breaker on.

3. Ensure the AC power cord is not damaged. If damaged, replace the cord.

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Was a corrective action performed?

YES NO

↓ Go to step 5.

4

Verify redundant power supply operation.

1. Inspect the power supply and ensure the green PWR OK LED illuminates
and all amber LEDs extinguish.

2. At the Hardware View, observe the graphic representing the power supply
and ensure a failure symbol (blinking red and yellow diamond) does not
display.

Is a failure indicated?

YES NO

↓ The director is operational. Exit MAP.

5

Ensure the indicated power supply is correctly installed and seated in the director.
If required, partially remove and reseat the power supply.

Was a corrective action performed?

YES NO

↓ Go to step 7.

6

Verify redundant power supply operation.

1. Inspect the power supply and ensure the green PWR OK LED illuminates
and all amber LEDs extinguish.

2. At the Hardware View, observe the graphic representing the power supply
and ensure a failure symbol (blinking red and yellow diamond) does not
display.

Is a failure indicated?

YES NO

↓ The director is operational. Exit MAP.

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7

A redundant power supply failed and must be removed and replaced (“RRP:

Redundant Power Supply” on page 241).

■ This procedure is concurrent and can be performed while director power is on.

■ Perform the data collection procedure as part of FRU removal and

replacement.

Note: Do not remove a power supply unless a replacement is immediately available.

To avoid director overheating, a power supply must be replaced within five minutes.

Did power supply replacement solve the problem?

NO YES

↓ The director is operational. Exit MAP.
Contact the next level of support. Exit MAP.

8

Power sense circuitry is defective in the indicated power supply or there is a
problem with facility input power.

Have the customer inspect and verify that facility power is within specifications.
These specifications are:

■ One single-phase connection for each power supply.

■ Input power between 100 and 240 VAC, and between 2 and 4 amps.

■ Input frequency between 47 and 63 Hz.

Is facility power within specifications?

NO YES

↓ Go to step 7.
Ask the customer to correct the facility power problem. When facility power is

corrected, continue to the next step.

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9

Verify director operation:

1. Inspect the director front bezel and ensure the green power LED illuminates.
Inspect the active CTP card and ensure the green LED illuminates.

2. Inspect both power supplies. Ensure both green PWR OK LEDs illuminate
and all amber LEDs extinguish.

3. At the Hardware View, observe all graphics representing FRUs and power
supplies, and ensure emulated green LEDs illuminate.

Is a failure indicated?

YES NO

↓ The director is operational. Exit MAP.
Contact the next level of support. Exit MAP.

10

Is fault isolation being performed at the director?

YES NO

↓ Fault isolation is being performed at the HAFM appliance or

Embedded Web Server interface. Go to step 21.

11

Verify the director is connected to facility power and is powered on.

1. Ensure AC power cords (PS0 and PS1) are connected to the rear of the
director and to facility power receptacles. If not, connect the cords as directed
by the customer.

2. Ensure associated facility circuit breakers are on. If not, ask the customer to
set the circuit breakers on.

3. Ensure the AC power cords are not damaged. If damaged, replace the cords.

4. Ensure the power switch (circuit breaker) at the rear of the director is set to
the ON (up) position.

Continue to the next step.

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12

Inspect the director for indications of being powered on, such as:

■ At the front bezel, an illuminated power LED (green) or system error LED

(amber).

■ An illuminated green LED on the active CTP card.

■ At least one green PWR OK LED illuminated on a power supply.

■ Audio emanations and airflow from cooling fans.

Is the director powered on?

YES NO

↓ Go to step 14.

13

Does inspection of a power supply indicate a failure (green PWR OK LED
extinguished and one or more amber LEDs illuminated)?

NO YES

↓ A redundant power supply failed. Go to step 7.
The director is operational. Exit MAP.

14

The director’s AC power distribution system failed. Possible causes include
failure of:

■ Both power supplies.

■ Power module assembly.

■ Backplane.

Does inspection of both power supplies indicate a dual failure (both green PWR
OK LEDs extinguished and one or more amber LEDs illuminated on each power

supply)?

YES NO

↓ One or both power supplies are operational, but a power distribution

failure through the backplane is indicated. Go to step 19.

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15

Ensure both power supplies are correctly installed and seated in the director. If
required, partially remove and reseat the power supplies.

Was a corrective action performed?

YES NO

↓ Go to step 17.

16

Verify operation of both power supplies.

1. Inspect the power supplies and ensure the green PWR OK LEDs illuminate
and all amber LEDs extinguish.

2. At the Hardware View, observe the graphics representing the power supplies
and ensure failure symbols (blinking red and yellow diamonds) do not
display.

Is a dual power supply failure still indicated?

YES NO

↓ The director is operational. Exit MAP.

17

Both power supplies failed and must be removed and replaced (“RRP: Redundant

Power Supply” on page 241). Perform the data collection procedure as part of

FRU removal and replacement.
Did dual power supply replacement solve the problem?

NO YES

↓ The director is operational. Exit MAP.
A dual power supply failure is not confirmed. Replace both original power

supplies to avoid the cost of expending replacement FRUs. Continue to the next
step.

18

A power module assembly failure is indicated and must be removed and replaced
(“RRP: Power Module Assembly” on page 253). This procedure is
non-concurrent and must be performed while director power is off.

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Did power module assembly replacement solve the problem?

NO YES

↓ The director is operational. Exit MAP.
A power module assembly failure is not confirmed. Replace the original power

module assembly to avoid the cost of expending a replacement FRU.
Continue to the next step.

19

One or both power supplies are operational, but logic cards are not receiving DC
power. In-card circuit breakers for all logic cards may have tripped due to a power
surge, or the backplane failed.

Power cycle the director to reset all logic cards (“Power-On Procedure” on
page 195).

Did power cycling the director solve the problem?

NO YES

↓ The director is operational. Exit MAP.

20

The backplane failed and must be removed and replaced (“RRP: Backplane” on
page 256).

■ This procedure is non-concurrent and must be performed while director

power is off.

■ Perform the data collection procedure as part of FRU removal and

replacement.

Did backplane replacement solve the problem?

NO YES

↓ The director is operational. Exit MAP.
Contact the next level of support. Exit MAP.

21

Is fault isolation being performed at the HAFM appliance?

YES NO

↓ Fault isolation is being performed at the Embedded Web Server

interface. Go to step 25.

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22

At the Hardware View, does a yellow triangle display at the alert panel and a
blinking red and yellow diamond (failed FRU indicator) display over a power
supply graphic?

NO YES

↓ A redundant power supply failed. Go to step 7.

23

At the Hardware View, does a grey square display at the alert panel, a No Link
status displays at the director Status table, and graphical FRUs are uninstalled?

YES NO

↓ A green circle displays at the alert panel and the director is

operational. Exit MAP.

The grey square indicates the HAFM appliance cannot communicate with the
director because:

■ The director-to-HAFM appliance Ethernet link failed.

■ AC power distribution in the director failed, or AC power was disconnected.

■ Both of the director’s CTP cards failed.

Continue to the next step.

24

Ensure the director reporting the problem is connected to facility AC power and
the power switch (circuit breaker) at the rear of the director is set to the ON (up)
position. Inspect the director for indications of being powered on, such as:

■ At the front bezel, an illuminated power LED (green) or system error LED

(amber).

■ An illuminated green LED on the active CTP card.

■ At least one green PWR OK LED illuminated on a power supply.

■ Audio emanations and airflow from cooling fans.

Is the director powered on?

YES NO

↓ Go to step 14.

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Analysis for an Ethernet link or dual CTP card failure is not described in this
MAP. Go to “MAP 0000: Start MAP” on page 45. If this is the second time at this
step, contact the next level of support. Exit MAP.

25

Is the Embedded Web Server interface operational?

NO YES

↓ Go to step 28.

26

A Page cannot be found, Unable to locate the server,
HTTP 404-file not found, or other similar message displays. The

message indicates the Web browser PC cannot communicate with the director
because:

■ The director-to-PC Internet link could not be established.

■ AC power distribution in the director failed, or AC power was disconnected.

■ Both of the director’s CTP cards failed.

Continue to the next step.

27

Ensure the director reporting the problem is connected to facility AC power and
the power switch (circuit breaker) at the rear of the director is set to the ON (up)
position. Inspect the director for indications of being powered on, such as:

■ At the front bezel, an illuminated power LED (green) or system error LED

(amber).

■ An illuminated green LED on the active CTP card.

■ At least one green PWR OK LED illuminated on a power supply.

■ Audio emanations and airflow from cooling fans.

Is the director powered on?

YES NO

↓ Go to step 14.
Analysis for an Ethernet link or dual CTP card failure is not described in this

MAP. Go to “MAP 0000: Start MAP” on page 45. If this is the second time at this
step, contact the next level of support. Exit MAP.

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28

Inspect power supply operational states at the Embedded Web Server interface.

1. At the View panel, click the FRU Properties tab. The View panel (FRU
Properties tab) displays.

2. Inspect the Status fields for both power supplies.

Does the Status field display a Failed message for either power supply?

NO YES

↓ A redundant power supply failed. Go to step 7.
The director is operational. Exit MAP.

MAP 0200: POST Failure Analysis

When the director is powered on, it performs a series of power-on self-tests
(POSTs). When POSTs complete, the director performs an initial program load
(IPL) that loads firmware and brings the unit online. This MAP describes fault
isolation for problems that may occur during the POST/IPL process.

If an error is detected, the POST/IPL process continues in an attempt to initialize
the director and bring it online. An event code 400 is displayed when the director
completes the POST/IPL process.

1

Ensure the director reporting the problem is connected to facility AC power and
the power switch (circuit breaker) at the rear of the director is set to the ON (up)
position. Inspect the director for indications of being powered on, such as:

■ At the front bezel, an illuminated power LED (green) or system error LED

(amber).

■ An illuminated green LED on the active CTP card.

■ At least one green PWR OK LED illuminated on a power supply.

■ Audio emanations and airflow from cooling fans.

Is the director powered on?

YES NO

↓ An AC power distribution problem is indicated, and analysis for the

failure is not described in this MAP. Go to “MAP 0100: Power

Distribution Analysis” on page 69. Exit MAP.

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2

Was an event code 400, or 411, or 413 observed at the director Event Log (HAFM
appliance) or at the Embedded Web Server Event Log?

YES NO

↓ Analysis for the failure is not described in this MAP. Go to “MAP

0000: Start MAP” on page 45. Exit MAP.

3

Table 7 lists event codes, brief explanations of the codes, and the associated steps

that describe fault isolation procedures.

Table 7: MAP 0200: Event Codes

Event Code Explanation Action

400 Power-up diagnostic failure. Go to step 4
411 Firmware fault. Go to step 11
413 Backup CTP card POST

failure.

Go to step 12

4

POST/IPL diagnostics detected a FRU failure as indicated by an event code 400
with supplementary event data.

1. At the Hardware View, choose Logs > Event Log. The Event Log displays.

2. Examine the first two bytes (0 and 1) of event data.

3. Byte 0 is a FRU code that indicates the failed component. Byte 1 is the slot
number of the failed FRU (00 for a nonredundant FRU, 00 or 01 for redundant
FRUs, and 00 through 15 for UPM cards).

Table 8 lists byte 0 FRU codes and associated steps that describe fault

isolation procedures.

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Table 8: Byte 0 FRU Codes

Byte 0 Failed FRU Action

01 Backplane. Go to step 5
02 CTP card. Go to step 6
03 SBAR assembly. Go to step 7
05 Fan module. Go to step 8
06 Power supply. Go to step 9

08-0F UPM card. Go to step 10

5

The backplane failed POSTs (indicated by a 01 FRU code) and must be removed
and replaced (“RRP: Backplane” on page 256).

■ This procedure is non-concurrent and must be performed while director

power is off.

■ Perform the data collection procedure as part of FRU removal and

replacement.

Did backplane replacement solve the problem?

NO YES

↓ The director is operational. Exit MAP.
Contact the next level of support. Exit MAP.

6

A CTP card failed POSTs (indicated by a 02 FRU code) and must be removed and
replaced (“RRP: Redundant CTP Card” on page 226).

■ This procedure is concurrent and can be performed while director power is on.

■ Perform the data collection procedure as part of FRU removal and

replacement.

Note: Do not remove and replace a redundant CTP card if the backup CTP card is not

fully operational and director power is on. The director IP address, configuration data,
and other operating parameters will be lost.

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Did CTP card replacement solve the problem?

NO YES

↓ The director is operational. Exit MAP.
Contact the next level of support. Exit MAP.

7

An SBAR assembly failed POSTs (indicated by a 03 FRU code) and must be
removed and replaced (“RRP: Redundant SBAR Assembly” on page 247).

■ This procedure is concurrent and can be performed while director power is on.

■ Perform the data collection procedure as part of FRU removal and

replacement.

Did SBAR assembly replacement solve the problem?

NO YES

↓ The director is operational. Exit MAP.
Contact the next level of support. Exit MAP.

8

A fan module failed POSTs (indicated by a 05 FRU code) and must be removed
and replaced (“RRP: Redundant Fan Module” on page 250).

■ This procedure is concurrent and can be performed while director power is on.

■ Perform the data collection procedure as part of FRU removal and

replacement.

Note: Do not remove a fan module unless the replacement module is available.

Operation of the director with only one fan module for an extended period may cause
one or more thermal sensors to post event codes.

Did fan module replacement solve the problem?

NO YES

↓ The director is operational. Exit MAP.
Contact the next level of support. Exit MAP.

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9

A power supply failed POSTs (indicated by a 06 FRU code) and must be removed
and replaced (“RRP: Redundant Power Supply” on page 241).

■ This procedure is concurrent and can be performed while director power is on.

■ Perform the data collection procedure as part of FRU removal and

replacement.

Note: Do not remove a power supply unless a replacement is immediately available.

To avoid director overheating, a power supply must be replaced within five minutes.

Did power supply replacement solve the problem?

NO YES

↓ The director is operational. Exit MAP.
Contact the next level of support. Exit MAP.

10

A UPM card failed POSTs (indicated by a 08 through 0F FRU code) and must be
removed and replaced (“RRP: UPM Card” on page 231).

■ This procedure is concurrent and can be performed while director power is on.

■ Perform the data collection procedure as part of FRU removal and

replacement.

Did UPM card replacement solve the problem?

NO YES

↓ The director is operational. Exit MAP.
Contact the next level of support. Exit MAP.

11

POST/IPL diagnostics detected a firmware failure (as indicated by an event code

411) and performed an online dump. All Fibre Channel ports reset after the failure

and devices momentarily log out, log in, and resume operation.
Perform the data collection procedure and return the information to HP for

analysis by third-level support personnel. Exit MAP.

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12

The backup CTP card failed POST/IPL diagnostics (as indicated by an event code

413) and must be removed and replaced (“RRP: Redundant CTP Card” on

page 226).

■ This procedure is concurrent and can be performed while director power is on.

■ Perform the data collection procedure as part of FRU removal and

replacement.

Note: Do not remove and replace a redundant CTP card if the backup CTP card is not

fully operational and director power is on. The director IP address, configuration data,
and other operating parameters will be lost.

Did CTP card replacement solve the problem?

NO YES

↓ The director is operational. Exit MAP.
Contact the next level of support. Exit MAP.

MAP 0300: HAFM Appliance Software Problem Determination

This map describes isolation of HAFM appliance problems, including problems
associated with the Windows 2000 operating system, and HAFM and the Element
Manager.

1

Did the HAFM appliance lock up or crash without displaying a warning or error
message?

YES NO

↓ Go to step 4.

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2

An application or operating system problem is indicated. Close the HAFM
application (at the browser-capable PC connected through an Ethernet LAN
segment to the HAFM appliance).

1. At the HAFM appliance Windows 2000 desktop, click the Send Ctrl-Alt-Del
button at the top of the window. The Windows Security dialog box displays,
as shown in Figure 18.

Note: Do not simultaneously press Ctrl, Alt, and Delete. This action controls the

browser-capable PC, not the rack-mount management appliance.

Figure 18: Windows Security dialog box

2. At the Windows 2000 Security dialog box, click Task Manager. The
Windows 2000 Task Manager dialog box displays with the Applications tab
open, as shown in Figure 19.

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Figure 19: Task Manager dialog box, Applications tab

3. Choose the View All - HAFM 8 entry and click End Task. The HAFM
application closes.

4. Close the Task Manager dialog box.

Continue to the next step.

3

Attempt to clear the problem by rebooting the HAFM appliance.

1. Choose Start > Shut Down. The Shut Down Windows dialog box displays.

2. At the Shut Down Windows dialog box, choose Shut Down The Computer
and click Yes to power off the appliance.

3. Wait approximately 30 seconds and press the power ( ) button on the liquid
crystal display (LCD) panel to power on the appliance and perform power-on
self-test (POST). During POST:

a. The green LCD panel illuminates.
b. The green hard disk drive (HDD) LED blinks momentarily, and processor

speed and random-access memory information display momentarily at the
LCD panel.

c. After a few seconds, the LCD panel displays a message, as shown in

Figure 8.

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d. Ignore the message. After ten seconds, the appliance performs the boot

sequence from the basic input/output system (BIOS). During the boot
sequence, the appliance performs additional POST tests and displays the
following operational information at the LCD panel:

—Host name.
— System date and time.
— LAN 1 and LAN 2 IP addresses.
— Fan 1, fan 2, fan 3, and fan 4 rotational speed.
— Central processing unit (CPU) temperature.
— Hard disk capacity.
— Virtual and physical memory capacity.

4. After successful POST completion, the LCD panel displays a Welcome!!
message, then continuously cycles through and displays appliance operational
information.

5. After rebooting the appliance at the LCD panel, log on to the HAFM
appliance Windows 2000 desktop through a LAN connection to a
browser-capable PC. The HAFM application starts and the HAFM 8 Log In
dialog box displays, as shown in Figure 9.

6. Enter the HAFM appliance IP address in the Network Address field. If you
are logging in to the local HAFM appliance, the network address is localhost.

The default address that displays in the Network Address field is the address
of the last appliance accessed. Click the Network Address drop down list to
see the network addresses of all HAFM appliances that were accessed from
the computer you are logged in to.

If you want to connect to an HAFM appliance that is not listed, enter the IP
address in the Network Address field.

7. Enter your user ID and password in the User ID and Password fields. User
IDs and passwords are case-sensitive.

8. If you want your computer to save the login information, choose the Save
Password option.

9. Click Login. The View All - HAFM 8 window displays, as shown in

Figure 10.

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Did the View All - HAFM 8 window display and is the HAFM application
operational?

NO YES

↓ The problem is transient and the HAFM appliance is operational.
Contact the next level of support. Exit MAP.

4

Did the HAFM application display a dialog box with the message Connection
to HAFM appliance lost-click OK to exit application or
HAFM application error n (where n is an error message number 1

through 8 inclusive)?
NO YES

↓ An HAFM application error occurred. Click OK to close the dialog

box and close the HAFM application. Go to step 3.

5

Did the HAFM application display a dialog box with the message The
software version on this HAFM appliance is not
compatible with the version on the remote HAFM
appliance?

YES NO

↓ Go to step 8.

6

The HAFM applications running on the HAFM appliance and client workstation
are not at compatible release levels. Recommend to the customer that the
downlevel version be upgraded.

Does the customer want the HAFM application upgraded?

YES NO

↓ Power off the client workstation. Exit MAP.

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7

Upgrade the downlevel HAFM application (“Install or Upgrade Software” on
page 218).

Did the software upgrade solve the problem?

NO YES

↓ The HAFM appliance is operational. Exit MAP.
Contact the next level of support. Exit MAP.

8

Did the Element Manager display a dialog box with the message Element
Manager error 5001 or Element Manager error 5002?

NO YES

↓ An Element Manager error occurred. Click OK to close the dialog

box, and close HAFM and the Element Manager. Go to step 4.

9

Did the Element Manager display a dialog box with the message Send
firmware failed?

YES NO

↓ Go to step 11.

10

An attempt to download a firmware version from the HAFM appliance hard drive
to the director failed. Retry the operation (“Manage Firmware Versions” on
page 206).

Did the firmware version download to the director?

NO YES

↓ The HAFM appliance is operational. Exit MAP.
A CTP card failure is suspected. Go to “MAP 0000: Start MAP” on page 45 to

isolate the problem. Exit MAP.

11

Did the Element Manager display a dialog box with the message The data
collection process failed?

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YES NO

↓ Go to step 13.

12

The data collection process failed. Retry the process using a new CD (“Collecting

Maintenance Data” on page 192).

Did the data collection process complete?

NO YES

↓ Return the CD to HP for analysis by third-level support. Exit MAP.
Contact the next level of support. Exit MAP.

13

Did the HAFM appliance lock up or crash and display a Dr. Watson for Windows
2000 dialog box, as shown in Figure 20?

Figure 20: Dr. Watson for Windows dialog box

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YES NO

↓ Go to step 14.
A Windows 2000 operating system or HAFM application error occurred and

transmitted a handling exception event to the operating system.

1. Click Cancel to close the Dr. Watson for Windows 2000 dialog box and
HAFM application.

2. Using the My Computer function at the Windows 2000 desktop, copy the
crash dump file (user.dmp) from the local disk (C:) to the CD-RW
drive (D:).

3. At the HAFM appliance, press the left edge (PUSH label) of the LCD panel to
disengage the panel and expose the CD-RW drive.

4. Remove the CD and return it to HP customer support personnel for analysis.

Go to step 3.

14

Did the HAFM appliance crash and display a blue screen with the system dump
file in hexadecimal format (“blue screen of death”)?

YES NO

↓ The HAFM appliance is operational. Exit MAP.

15

Attempt to clear the problem by power cycling the HAFM appliance.

1. At the rack-mount HAFM appliance, press the power ( ) button on the LCD
panel to power off the appliance.

2. Wait approximately 30 seconds and press the power ( ) button on the liquid
crystal display (LCD) panel to power on the appliance and perform power-on
self-test (POST). During POST:

a. The green LCD panel illuminates.
b. The green hard disk drive (HDD) LED blinks momentarily, and processor

speed and random-access memory information display momentarily at the
LCD panel.

c. After a few seconds, the LCD panel displays a message, as shown in

Figure 8.

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d. Ignore the message. After ten seconds, the appliance performs the boot

sequence from the basic input/output system (BIOS). During the boot
sequence, the appliance performs additional POST tests and displays the
following operational information at the LCD panel:

—Host name.
— System date and time.
— LAN 1 and LAN 2 IP addresses.
— Fan 1, fan 2, fan 3, and fan 4 rotational speed.
— Central processing unit (CPU) temperature.
— Hard disk capacity.
— Virtual and physical memory capacity.

3. After successful POST completion, the LCD panel displays a Welcome!!
message, then continuously cycles through and displays appliance operational
information.

4. After rebooting the appliance at the LCD panel, log on to the HAFM
appliance Windows 2000 desktop through a LAN connection to a
browser-capable PC. The HAFM application starts and the HAFM 8 Log In
dialog box displays, as shown in Figure 9.

5. Enter the HAFM appliance IP address in the Network Address field. If you
are logging in to the local HAFM appliance, the network address is localhost.

The default address that displays in the Network Address field is the address
of the last appliance accessed. Click the Network Address drop down list to
see the network addresses of all HAFM appliances that were accessed from
the computer you are logged in to.

If you want to connect to an HAFM appliance that is not listed, enter the IP
address in the Network Address field.

6. Enter your user ID and password in the User ID and Password fields. User
IDs and passwords are case-sensitive.

7. If you want your computer to save the login information, choose the Save
Password option.

8. Click Login. The View All - HAFM 8 window displays, as shown in

Figure 10.

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Did the View All - HAFM 8 window display and is the HAFM application
operational?

NO YES

↓ The problem is transient and the HAFM appliance is operational. Exit

MAP.

Contact the next level of support. Exit MAP.

MAP 0400: Loss of HAFM Appliance or Web Browser PC Communication

This MAP describes fault isolation of the Ethernet communication link between a
director and the HAFM appliance, or between a director and a Web browser PC
running the Embedded Web Server interface. Failure indicators include:

■ At the HAFM main window, a grey square with an exclamation mark

associated with the icon representing the director reporting the problem.

■ At the Hardware View, a grey square at the alert panel, a No Link status

and reason at the director Status table, and no FRUs visible for the director.

■ At the Web browser PC, a Page cannot be found, Unable to

locate the server, HTTP 404-file not found, or other

similar message.

■ Event codes recorded at the director Event Log or Embedded Web Server

Event Log.

When the logical connection between the director and HAFM appliance is
initiated, it may take up to five minutes for the link to activate. This delay is
normal.

Caution: Prior to servicing a director or HAFM appliance, determine the

Ethernet LAN configuration. Installation of directors and the HAFM appliance
on a public customer intranet can complicate problem determination and fault
isolation.

1

Was an event code 430, 431, or 432 observed at the director Event Log (HAFM
appliance) or at the Embedded Web Server Event Log?

YES NO

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↓ Go to step 3.

2

Table 9 lists event codes, brief explanations of the codes, and associated steps that

describe fault isolation procedures.

Table 9: MAP 0400: Event Codes

Event Code Explanation Action

430 Excessive Ethernet transmit

errors.

431 Excessive Ethernet receive

errors.

432 Ethernet adapter reset. Go to step 14

Go to step 8

Go to step 8

3

Is fault isolation being performed at the HAFM appliance?

YES NO

↓ Fault isolation is being performed through the Embedded Web Server

interface. Go to step 25.

4

At the HAFM appliance’s Products View, does a grey square display at the alert
panel and as the background to the icon representing the director reporting the
problem?

YES NO

↓ The director-to-HAFM appliance connection is restored and is

operational. Exit MAP.

The grey square indicates the HAFM appliance cannot communicate with the
director because:

■ The director-to-HAFM appliance Ethernet link failed.

■ AC power distribution in the director failed, or AC power was disconnected.

■ Both of the director’s CTP cards failed.

Continue to the next step.

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5

Ensure the director reporting the problem is connected to facility AC power and
the power switch (circuit breaker) at the rear of the director is set to the ON (up)
position. Inspect the director for indications of being powered on, such as:

■ At the front bezel, an illuminated power LED (green) or system error LED

(amber).

■ An illuminated green LED on the active CTP card, and illuminated green

PWR OK LEDs on both power supplies.

■ Audio emanations and airflow from cooling fans.

Is the director powered on?

YES NO

↓ A power distribution problem is indicated. Go to “MAP 0100: Power

Distribution Analysis” on page 69. Exit MAP.

6

At the director, inspect the amber LED at the top of each CTP card.
Is the amber LED illuminated on both CTP cards?

NO YES

↓ Failure of both CTP cards is indicated. Go to “MAP 0500: FRU

Failure Analysis” on page 107. Exit MAP.

7

The director-to-HAFM appliance Ethernet link failed. Perform the following:

1. At the physical map, right-click the icon with the grey square and exclamation
mark representing the director or switch reporting the problem. A pop-up
menu displays.

2. Choose the Element Manager option from the menu. The Hardware View
displays and the following occurs:

■ A grey square displays at the alert panel.

■ No FRUs are visible for the director.

■ The Director 2/140 Status table is yellow, the Status field displays No

Link, and the Reason field displays an error message.

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Table 10 lists the error messages and associated steps that describe fault isolation

procedures.

Table 10: MAP 0400: Error Messages and Actions

Error Message Action

Never connected. Go to step 8
Link timeout. Go to step 8
Protocol mismatch. Go to step 15
Duplicate session. Go to step 18
Unknown network address. Go to step 21
Incorrect product type. Go to step 23

8

Transmit or receive errors for a director’s Ethernet adapter (on each CTP card)
exceeded a threshold, the director-to-HAFM appliance link was not connected, or
the director-to-HAFM appliance link timed out. A problem with the Ethernet
cable, Ethernet hub or hubs, or other LAN-attached device is indicated.

Verify the director is connected to the HAFM appliance through one or more
Ethernet hubs.

1. Ensure an RJ-45 Ethernet cable connects both of the director’s CTP cards to
an Ethernet hub. If not, connect the cables as directed by the customer.

2. Ensure an RJ-45 Ethernet cable connects the HAFM appliance adapter card to
an Ethernet hub. If not, connect the cable as directed by the customer.

3. Ensure the Ethernet cables are not damaged. If damaged, replace the cables.

Was a corrective action performed?

NO YES

↓ Go to step 1.

9

Does the LAN configuration use multiple (up to four) Ethernet hubs that are
daisy-chained?

YES NO

↓ Go to step 11.

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10

If appropriate, verify that the hubs are correctly daisy-chained, as shown in

Figure 21.

Figure 21: Ethernet Hubs, Daisy-Chained

Note: To check two hubs, use step 1 and step 2 (top and middle hub instructions

only).

1. At the first (top) Ethernet hub, ensure an RJ-45 Ethernet patch cable connects
to port 24 and the medium-dependent interface (MDI) switch is set to MDI
(in).

2. At the middle Ethernet hub, ensure the patch cable from the top hub connects
to port 12, the patch cable from the bottom hub connects to port 24, and the
MDI switch is set to MDI (in).

3. At the bottom Ethernet hub, ensure the patch cable from the middle hub
connects to port 12 and the MDI switch is set to MDIX (out).

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Was a corrective action performed?

NO YES

↓ Go to step 1.

11

Verify operation of the Ethernet hub or hubs. Inspect each hub for indications of
being powered on, such as:

■ Green Power LED illuminated.

■ Green Status LEDs illuminated.

Is a hub failure indicated?

YES NO

↓ Go to step 13.

12

Remove and replace the Ethernet hub. Refer to the supporting documentation
shipped with the hub for instructions.

Did hub replacement solve the problem?

NO YES

↓ The director-to-HAFM appliance connection is restored and is

operational. Exit MAP.

Contact the next level of support. Exit MAP.

13

A problem with another LAN-attached device is indicated.

■ If the problem is associated with another director or HAFM appliance, go to

“MAP 0000: Start MAP” on page 45 to isolate the problem for that device.
Exit MAP.

■ If the problem is associated with an unrelated device, notify the customer and

have the system administrator correct the problem.

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Did repair of an unrelated LAN-attached device solve the problem?

NO YES

↓ The director-to-HAFM appliance connection is restored and is

operational. Exit MAP.

Contact the next level of support. Exit MAP.

14

The Ethernet adapter on the director’s active CTP card reset in response to an
error. The connection to the HAFM appliance terminated briefly, then recovered
upon reset.

Perform the data collection procedure and return the CD to HP for analysis by
third-level support personnel. Exit MAP.

15

A protocol mismatch occurred because the HAFM application (running on the
HAFM appliance) and the director firmware are not at compatible release levels.
Recommend to the customer that the downlevel version (software or firmware) be
upgraded.

Does the HAFM application require upgrade?

YES NO

↓ Go to step 17.

16

Upgrade the HAFM application (“Install or Upgrade Software” on page 218).
Did the director-to-HAFM appliance Ethernet connection recover?

NO YES

↓ The director-to-HAFM appliance connection is restored and is

operational. Exit MAP.

Contact the next level of support. Exit MAP.

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17

A director firmware upgrade is required (“Download a Firmware Version to a

Director” on page 210). Perform the data collection procedure after the download.

Did the director-to-HAFM appliance Ethernet connection recover?

NO YES

↓ The director-to-HAFM appliance connection is restored and is

operational. Exit MAP.

Contact the next level of support. Exit MAP.

18

An instance of the HAFM application is open at another HAFM appliance and
communicating with the director (duplicate session). Notify the customer and
either:

■ Power off the HAFM appliance running the second instance of the

application, or

■ Configure the HAFM appliance running the second instance of the

application as a client workstation.

Does the customer want the second HAFM appliance configured as a client?

YES NO

↓ Power off the HAFM appliance reporting the Duplicate Session

communication problem. Exit MAP.

19

Determine the internet protocol (IP) address of the HAFM appliance running the
first instance of the HAFM application.

1. After successful POST completion, the LCD panel displays a Welcome!!
message, then continuously cycles through and displays appliance operational
information.

■ Host name.

■ System date and time.

■ LAN 1 and LAN 2 IP addresses.

■ Fan 1, fan 2, fan 3, and fan 4 rotational speed.

■ CPU temperature.

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■ Hard disk capacity.

■ Virtual and physical memory capacity.

2. After a few seconds, the LCD panel displays the following, as shown in

Figure 22.

LAN 2:

010.001.001.001

Figure 22: LCD panel (LAN 2 IP address)

3. Depending on switch-to-server LAN connectivity, record the appropriate IP
address (LAN 1 or LAN 2).

Continue to the next step.

20

Configure the HAFM appliance reporting the Duplicate Session communication
problem as a client.

1. At the HAFM main window, choose SAN > Logout. The HAFM 8 Log In
dialog box displays.

2. Enter the HAFM appliance IP address in the Network Address field. If you
are logging in to the local HAFM appliance, the network address is localhost.

The default address that displays in the Network Address field is the address
of the last appliance accessed. Click the Network Address drop down list to
see the network addresses of all HAFM appliances that were accessed from
the computer you are logged in to.

If you want to connect to an HAFM appliance that is not listed, enter the IP
address in the Network Address field.

3. Enter your user ID and password in the User ID and Password fields. User
IDs and passwords are case-sensitive.

4. If you want your computer to save the login information, choose the Save
Password option.

5. Click Login. The View All - HAFM 8 window displays, as shown in

Figure 10.

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