HP SCANJET 7400C User Manual 2

hp scanjet 7400c series scanner

setup and support guide

2

Copyright information

© Copyright Hewlett-Packard Company
2000

All rights reserved. Reproduction,
adaptation, or translation without prior
written permission is prohibited, except as
allowed under copyright laws.

Trademark credits

Microsoft, Windows, Windows NT, and
Hotmail are U.S. registered trademarks of
Microsoft Corporation. Pentium is a U.S.
registered product of Intel Corporation.

All other products mentioned herein may be
trademarks of their respective companies.

Warranty

The information contained in this document
is subject to change without notice.

Hewlett-Packard makes no warranty of any
kind with respect to this information.
HEWLETT-PACKARD SPECIFICALLY
DISCLAIMS THE IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any
direct, indirect, incidental, consequential, or
other damage alleged in connection with the
furnishing or use of this information.

NOTICE TO U.S. GOVERNMENT
USERS: RESTRICTED RIGHTS
COMMERCIAL COMPUTER SOFTWARE:
“Use, duplication, or disclosure by the
Government is subject to restrictions as set
forth in subparagraph (c) (1) (ii) of the Rights
in Technical Data Clause at DFARS 52.227-

7013.”

Material scanned by this product may be
protected by governmental laws and other
regulations, such as copyright laws. The
customer is solely responsible for complying
with all such laws and regulations.

Installing and

Installing and

Installing and Installing and troubleshooting

troubleshooting

1

1

11

This section provides information for installing the scanner and resolving issues that
might occur during installation. For usage problems after installation, see the user’s

manual.

Installing the scanner and accessories

Installing the scanner and accessories

Installing the scanner and accessoriesInstalling the scanner and accessories

Before you begin

● Ensure you have a USB connection or SCSI card properly installed in your

computer. If you choose to use SCSI, you will need a SCSI cable.

● If you are connecting the scanner to a Macintosh and this scanner supports the

Mac OS, locate the Macintosh CD package.

troubleshootingtroubleshooting

3

4 Installing and troubleshooting

1. Check the box contents

ADF

CD-ROM

scanner

XPA

● HP ScanJet 7400C series

scanner

● HP PrecisionScan Pro CD-ROM

● Automatic Document Feeder

(ADF) (some models only)

System requirements

See the box in which the scanner shipped.

power cable

● USB cable

● Power cable

● Transparency/slide Adapter

(XPA)

USB cable

Installing and troubleshooting 5

2. Connect the ADF

If your scanner came with an ADF or you purchased one separately, attach the
ADF to the scanner. Use the ADF to scan multiple pages.

a Remove the protective film from the bottom of the ADF.
b Attach the ADF to the scanner.
c Connect the ADF cable to its port on the scanner.

ADF port

See “Using accessories” in the HP PrecisionScan Pro Help for usage
instructions.

3. Unlock the scanner

Use your finger to flip the lock down to the unlocked position. If the lock is not
completely in the unlocked position, you will hear a grinding noise when you try
to scan.

6 Installing and troubleshooting

4. Install software

a Quit all open programs.
b Insert the CD-ROM. The installation program should start automatically.

If the installation program does not start: On the Start menu, click Run and
type: x:setup.exe, where x is the letter of the CD-ROM drive.

c Follow the directions on screen.

The installation program suggests which connection, USB or SCSI, you should
use.

5. Connect interface cable

a Turn off the computer.
b Choose ONE:

● Connect the USB cable between the USB ports on the scanner and the

computer.

● Connect the SCSI cable between the SCSI ports on the scanner and the

computer. Note: You MUST install the scanning software before
connecting a SCSI cable.

SCSI USB

6. Connect the power cable

a Connect the power cable between the scanner and a surge protector or

grounded wall outlet that is easily accessible. This turns on the scanner.
(There is no power switch.)

b Turn on the computer.

If you see a dialog box informing you that new hardware has been found, follow
the directions on screen.

Installing and troubleshooting 7

7. Change the front panel overlay (if necessary)

The scanner has a front panel overlay installed. If necessary, change the
overlay to match your language.

a From the bottom, front center of the overlay, gently lift the overlay off of the

scanner.

b Align the pegs on the back of the new overlay with the holes on the scanner

and snap the overlay into place.

Start scanning

Use one of these methods:

● Scanner buttons. Scan directly to a destination by pressing one of these

buttons:

E-mail

● HP PrecisionScan Pro software. Use the software to view or change the

Fax

Copy

File

HP Scanning
Software

Edit Text

scanned image before you send it.

8 Installing and troubleshooting

Connect the XPA (optional)

Use the XPA to scan negatives, slides, and other transparent items.

a Connect the XPA cable to its port on the scanner.

XPA port

b Restart the scanning software.

See “Using accessories” in the HP PrecisionScan Pro Help for usage
instructions.

Find help and support

See these sources:

● View the three-minute product tour when you start the software.

● For installation help, support, and specifications: See more information later

in this guide.

● For tips and information on scanning and optional accessories: Visit the

HP ScanJet website at www.scanjet.hp.com.

● For customer support on the Web, visit www.hp.com/go/support.

Installing and troubleshooting 9

Performing basic troubleshooting

Performing basic troubleshooting

Performing basic troubleshooting Performing basic troubleshooting

If the scanner or software is not working, perform these steps first.

● Check that the power cable is securely connected between the scanner and a

live electrical outlet or surge protector that is turned on.

● Make sure you have properly and securely connected the scanner to the

computer using either the Universal Serial Bus (USB) or the SCSI Input/Output
(I/O) interface. See "Checking connections" on page 10.

● If the scanner is making a loud grinding noise, make sure the scanner is

unlocked. Move the lock down to the unlocked position.

● Disconnect the power cable from the scanner and turn off the computer. After

30 seconds, reconnect the power cable and then turn on the computer, in that
order.

● If you receive installation file errors or the scanning software will not run, make

sure all programs are closed, and then uninstall and reinstall the scanning
software.

● Make sure your computer meets the minimum system requirements. See the

box in which the scanner shipped. If you do not have enough hard disk space,
remove unnecessary files or install the software on a different disk drive.

● If using a SCSI cable, make sure you installed the scanning software BEFORE

you connected the scanner. If not, uninstall the software and disconnect the
SCSI cable. Then, reinstall the software before reconnecting the SCSI cable.

● If you received a message like “Destination Directory Is Invalid” or “Program

Folder Is Invalid” during installation, type a valid destination folder, find a valid
folder by clicking Browse, or restore the defaults. The destination folder name
cannot contain the following characters: /, \, :, ?, *,<, >, “, or |.

10 Installing and troubleshooting

Checking connections

Checking connections

Checking connectionsChecking connections

The scanner can be connected to the computer using a USB or a SCSI connection.
When you run the scanning installation program, the program checks to see if the
computer supports USB. If supported, USB is recommended because its installation
is simpler.

If the installation program displays a message saying it cannot find USB but you
think you have it, see “Checking the USB connection” below. If you are having
trouble with SCSI, see "Checking the SCSI connection" on page 11.

Checking the USB connection

Checking the USB connection

Checking the USB connectionChecking the USB connection

This scanner can be connected to the computer using USB if these requirements
can be met:

● The computer has a USB connector on the back (see below).

● The computer is running Microsoft Windows 98, 2000, or Me.

● In the computer BIOS, USB is enabled. In some older computers, it is disabled.

See the documentation that came with the computer. If you change the BIOS,
restart the computer and reinstall the software.

If the system still does not detect USB, use the SCSI connection. See "Checking the

SCSI connection" on page 11.

Note: A USB connection is not supported in Windows 95 and Windows NT 4.0.

You must have a SCSI connection to use the HP ScanJet with these
operating systems.

USB port on the scanner

USB port on the
computer