All rights reserved. Reproduction,
adaptation, or translation without prior
written permission is prohibited, except as
allowed under copyright laws.
Trademark credits
Microsoft, Windows, Windows NT, and
Hotmail are U.S. registered trademarks of
Microsoft Corporation. Pentium is a U.S.
registered product of Intel Corporation.
All other products mentioned herein may be
trademarks of their respective companies.
Warranty
The information contained in this document
is subject to change without notice.
Hewlett-Packard makes no warranty of any
kind with respect to this information.
HEWLETT-PACKARD SPECIFICALLY
DISCLAIMS THE IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
Hewlett-Packard shall not be liable for any
direct, indirect, incidental, consequential, or
other damage alleged in connection with the
furnishing or use of this information.
NOTICE TO U.S. GOVERNMENT
USERS: RESTRICTED RIGHTS
COMMERCIAL COMPUTER SOFTWARE:
“Use, duplication, or disclosure by the
Government is subject to restrictions as set
forth in subparagraph (c) (1) (ii) of the Rights
in Technical Data Clause at DFARS 52.227-
7013.”
Material scanned by this product may be
protected by governmental laws and other
regulations, such as copyright laws. The
customer is solely responsible for complying
with all such laws and regulations.
Installing and
Installing and
Installing and Installing and
troubleshooting
troubleshooting
1
1
11
This section provides information for installing the scanner and resolving issues that
might occur during installation. For usage problems after installation, see the user’s
manual.
Installing the scanner and accessories
Installing the scanner and accessories
Installing the scanner and accessoriesInstalling the scanner and accessories
Before you begin
●Ensure you have a USB connection or SCSI card properly installed in your
computer. If you choose to use SCSI, you will need a SCSI cable.
●If you are connecting the scanner to a Macintosh and this scanner supports the
Mac OS, locate the Macintosh CD package.
troubleshootingtroubleshooting
3
4Installing and troubleshooting
1. Check the box contents
ADF
CD-ROM
scanner
XPA
●HP ScanJet 7400C series
scanner
●HP PrecisionScan Pro CD-ROM
●Automatic Document Feeder
(ADF) (some models only)
System requirements
See the box in which the scanner shipped.
power cable
●USB cable
●Power cable
●Transparency/slide Adapter
(XPA)
USB cable
Installing and troubleshooting5
2. Connect the ADF
If your scanner came with an ADF or you purchased one separately, attach the
ADF to the scanner. Use the ADF to scan multiple pages.
aRemove the protective film from the bottom of the ADF.
bAttach the ADF to the scanner.
cConnect the ADF cable to its port on the scanner.
ADF port
See “Using accessories” in the HP PrecisionScan Pro Help for usage
instructions.
3. Unlock the scanner
Use your finger to flip the lock down to the unlocked position. If the lock is not
completely in the unlocked position, you will hear a grinding noise when you try
to scan.
6Installing and troubleshooting
4. Install software
aQuit all open programs.
bInsert the CD-ROM. The installation program should start automatically.
If the installation program does not start: On the Start menu, click Run and
type: x:setup.exe, where x is the letter of the CD-ROM drive.
cFollow the directions on screen.
The installation program suggests which connection, USB or SCSI, you should
use.
5. Connect interface cable
aTurn off the computer.
bChoose ONE:
● Connect the USB cable between the USB ports on the scanner and the
computer.
● Connect the SCSI cable between the SCSI ports on the scanner and the
computer. Note: You MUST install the scanning software before
connecting a SCSI cable.
SCSI USB
6. Connect the power cable
aConnect the power cable between the scanner and a surge protector or
grounded wall outlet that is easily accessible. This turns on the scanner.
(There is no power switch.)
bTurn on the computer.
If you see a dialog box informing you that new hardware has been found, follow
the directions on screen.
Installing and troubleshooting7
7. Change the front panel overlay (if necessary)
The scanner has a front panel overlay installed. If necessary, change the
overlay to match your language.
aFrom the bottom, front center of the overlay, gently lift the overlay off of the
scanner.
b Align the pegs on the back of the new overlay with the holes on the scanner
and snap the overlay into place.
Start scanning
Use one of these methods:
● Scanner buttons. Scan directly to a destination by pressing one of these
buttons:
E-mail
● HP PrecisionScan Pro software. Use the software to view or change the
Fax
Copy
File
HP Scanning
Software
Edit Text
scanned image before you send it.
8Installing and troubleshooting
Connect the XPA (optional)
Use the XPA to scan negatives, slides, and other transparent items.
aConnect the XPA cable to its port on the scanner.
XPA port
b Restart the scanning software.
See “Using accessories” in the HP PrecisionScan Pro Help for usage
instructions.
Find help and support
See these sources:
● View the three-minute product tour when you start the software.
● For installation help, support, and specifications: See more information later
in this guide.
● For tips and information on scanning and optional accessories: Visit the
HP ScanJet website at www.scanjet.hp.com.
● For customer support on the Web, visit www.hp.com/go/support.
If the scanner or software is not working, perform these steps first.
●Check that the power cable is securely connected between the scanner and a
live electrical outlet or surge protector that is turned on.
●Make sure you have properly and securely connected the scanner to the
computer using either the Universal Serial Bus (USB) or the SCSI Input/Output
(I/O) interface. See "Checking connections" on page 10.
●If the scanner is making a loud grinding noise, make sure the scanner is
unlocked. Move the lock down to the unlocked position.
●Disconnect the power cable from the scanner and turn off the computer. After
30 seconds, reconnect the power cable and then turn on the computer, in that
order.
●If you receive installation file errors or the scanning software will not run, make
sure all programs are closed, and then uninstall and reinstall the scanning
software.
●Make sure your computer meets the minimum system requirements. See the
box in which the scanner shipped. If you do not have enough hard disk space,
remove unnecessary files or install the software on a different disk drive.
●If using a SCSI cable, make sure you installed the scanning software BEFORE
you connected the scanner. If not, uninstall the software and disconnect the
SCSI cable. Then, reinstall the software before reconnecting the SCSI cable.
●If you received a message like “Destination Directory Is Invalid” or “Program
Folder Is Invalid” during installation, type a valid destination folder, find a valid
folder by clicking Browse, or restore the defaults. The destination folder name
cannot contain the following characters: /, \, :, ?, *,<, >, “, or |.
10Installing and troubleshooting
Checking connections
Checking connections
Checking connectionsChecking connections
The scanner can be connected to the computer using a USB or a SCSI connection.
When you run the scanning installation program, the program checks to see if the
computer supports USB. If supported, USB is recommended because its installation
is simpler.
If the installation program displays a message saying it cannot find USB but you
think you have it, see “Checking the USB connection” below. If you are having
trouble with SCSI, see "Checking the SCSI connection" on page 11.
Checking the USB connection
Checking the USB connection
Checking the USB connectionChecking the USB connection
This scanner can be connected to the computer using USB if these requirements
can be met:
●The computer has a USB connector on the back (see below).
●The computer is running Microsoft Windows 98, 2000, or Me.
●In the computer BIOS, USB is enabled. In some older computers, it is disabled.
See the documentation that came with the computer. If you change the BIOS,
restart the computer and reinstall the software.
If the system still does not detect USB, use the SCSI connection. See "Checking the
SCSI connection" on page 11.
Note: A USB connection is not supported in Windows 95 and Windows NT 4.0.
You must have a SCSI connection to use the HP ScanJet with these
operating systems.
USB port on the scanner
USB port on the
computer
Installing and troubleshooting11
Checking the SCSI connection
Checking the SCSI connection
Checking the SCSI connectionChecking the SCSI connection
You can connect this scanner to a computer using a SCSI card and cable that meet
the requirements shown below. These requirements are the same as those on any
SCSI flyer that might be included in the scanner box.
For all SCSI cards and cables:
●The SCSI card must be compliant with the operating system that your computer
is running.
●The SCSI card must be installed with appropriate software drivers. See the
documentation for the card.
●The SCSI card must have a connector visible on the back of the computer that
allows you to connect a SCSI cable.
●The SCSI cable must have a connector on one end that matches the SCSI
connector on the computer (see example below).
●The other end of the SCSI cable must have a connector that matches the high-
density, mini 50-pin connector on the scanner (see example below).
Possible shapes of the SCSI connector
on the computer
SCSI connector on the scanner
12Installing and troubleshooting
Connecting the scanner
Connecting the scanner
Connecting the scannerConnecting the scanner
You must have a SCSI card installed before you install the scanning software. Then,
install the scanning software BEFORE physically connecting the scanner to the
SCSI card.
If you have other SCSI devices to connect to the SCSI card, connect the scanner to
the last device in the chain. For more information, see the documentation that came
with the SCSI card.
Testing the SCSI installation
Testing the SCSI installation
Testing the SCSI installationTesting the SCSI installation
Test the SCSI installation to see if it is working.
To test the SCSI installation
1Turn off the computer and disconnect the power cable from the scanner.
2After 30 seconds, reconnect the power cable to the scanner.
3Turn on all other external SCSI devices and then turn on the computer.
4On the Start menu, point to Settings, and click Control Panel.
For Windows 98, 2000, and Me:
1On the Start menu, point to Settings, and click Control Panel.
2Double-click Scanners and Cameras.
3Select your scanner model, such as the HP ScanJet 7400C, from the list and
click Properties.
4Click Test Scanner or Camera.
5When the test finishes, you receive a message indicating if the test passed or
failed. If test failed, see "SCSI troubleshooting" on page 13.
For Windows NT 4.0:
Windows NT 4.0 does not provide an automatic method for testing the SCSI
installation. If you experience problems with the SCSI installation, see "SCSI
troubleshooting" on page 13.
Installing and troubleshooting13
SCSI troubleshooting
If the scanner test fails, follow these steps.
●Repeat basic troubleshooting. See "Performing basic troubleshooting" on
page 9.
●Make sure the SCSI chain is less than 20 feet (6 meters) long, including any
cabling to SCSI devices inside the computer.
●If other SCSI devices are connected to the computer, make sure the scanner is
the last physical device in the SCSI chain.
●Disconnect all other SCSI devices and connect the scanner directly to the
computer to see if the problem is with the scanner or with another SCSI device
or cable.
●Make sure that any SCSI devices connected between the computer and the
scanner have their termination turned off.
●Check for an address conflict. See “Changing the SCSI address” below.
14Installing and troubleshooting
Changing the SCSI address
Changing the SCSI address
Changing the SCSI addressChanging the SCSI address
The address for the HP scanner is preset to 2. If you have other SCSI devices
attached to this SCSI card, you may need to change the scanner address to prevent
address conflicts. If this is the case, use the following procedure only AFTER
installing the scanning software.
To change the SCSI address
1Find an available address using the documentation that came with the
computer. Do not choose the addresses for the SCSI card, typically 7, and the
hard disk drives, typically 0 or 1.
2Press F
appear on the front panel display.
3Use the NUMBEROFCOPIES button on the scanner to select a number for the
SCSI address. The number changes on the front panel display as you press the
button.
4To exit the SCSI address settings, press any button on the scanner except the
NUMBEROFCOPIES button.
AXand FILE on the scanner at the same time. “SCSI Address: 2” should
Installing and troubleshooting15
Uninstalling the software
Uninstalling the software
Uninstalling the softwareUninstalling the software
The Uninstall option of the setup program allows you to remove the scanning
software from your computer.
To uninstall software
Note: To uninstall the software from Windows NT 4.0 or 2000, you must log on
1Click Start, point to Settings, and click Control Panel.
2Double-click the Add/Remove Programs icon.
3Select the HP PrecisionScan Pro software and click Add/Remove.
4Follow the instructions on screen.
with administrator privileges.
16Installing and troubleshooting
Support, warranty, and specifications17
Support, warranty, and
Support, warranty, and
Support, warranty, and Support, warranty, and
specifications
specifications
2
2
22
This section provides information for finding support for your scanner, the warranty,
and specifications.
Finding HP help on the Web
Finding HP help on the Web
Finding HP help on the WebFinding HP help on the Web
HP provides several resources on the Web to provide help with your scanner
whenever you want.
Visiting HP websites
Visiting HP websites
Visiting HP websitesVisiting HP websites
HP product support
Visit www.hp.com/go/support to find information for your scanner model. Once you
enter the section that covers your scanner model, you will be able to choose
information about setting up and using your scanner, downloading drivers, solving a
problem, ordering, and information about the warranty.
specificationsspecifications
HP ScanJet website
Visit www.scanjet.hp.com for:
●tips for using your scanner more effectively and creatively.
●HP ScanJet driver updates and software.
HP assistance
If you cannot find an answer to your question using the sites listed above, visit
www.hp.com/cposupport/mail_support.html. From there, you can discover how to
contact HP via e-mail, phone, and other methods.
18Support, warranty, and specifications
Visiting related websites
Visiting related websites
Visiting related websitesVisiting related websites
Links to third-party websites are provided solely as a convenience to you. HP has
not reviewed all of these third-party sites and does not control and is not responsible
for any of these sites or their content. Thus, HP does not endorse or make any
representations about them, or any information, software or other products or
materials found there, or any results that may be obtained from using them. If you
decide to access any of the third-party sites, you do this entirely at your own risk.
ConnectCom Solutions website
If you need to install a SCSI card on your computer to connect the computer to the
scanner, HP recommends buying and installing a ConnectCom Solutions SCSI card.
Visit the ConnectCom Solutions website for information about the recommended
SCSI card, or to check for and download updated drivers for the card.
www.connectcom.net/products/hpscannersol.html
Support, warranty, and specifications19
Contacting HP Customer Support
Contacting HP Customer Support
Contacting HP Customer SupportContacting HP Customer Support
In addition to the Web, you can contact HP by telephone or mail for support and
service for your scanner. Prices, availability, and hours of support are subject to
change without notice.
How HP can help
HP's support hotline can help resolve problems with:
●setup
●installation
●configuration
●operation
For questions relating to operating systems or network configurations, contact your
point of purchase or internal support department. For help with non-HP hardware or
software, please contact the manufacturer of the other product.
Before you call
Please have the following information ready before you call.
●serial number (found on the back or bottom of your scanner)
●product name
●date of purchase
20Support, warranty, and specifications
Obtaining support within the United States
Obtaining support within the United States
Obtaining support within the United States Obtaining support within the United States
Free telephone support for one year
Within one year of your purchase, telephone support is provided to you free of
charge. If this is a long distance call for you, long distance charges will apply.
Call (208) 323-2551.
Our support staff is available from 6 am to 6 pm Mountain Time, Monday through
Friday, or 9 am to 4 pm Saturday.
After the first year
Call (900) 555-1500.
Charges are $2.50 per minute with a $25.00 maximum, charged to your phone bill.
Charges begin only when you connect with a support technician.
If you think your HP product may need service, call the Customer Support Center,
which can help determine if service is required and direct you to a service site.
Otherwise, contact the store where you purchased the product. Or, visit
www.hp.com/cpso-support/guide/psd/repairhelp.html for the nearest sales and
service office.
Obtaining support worldwide
Obtaining support worldwide
Obtaining support worldwide Obtaining support worldwide
If you need help with your HP product, please call the phone number listed below for
the Customer Support Center in your country. Telephone support is free for 90 days
in Asia and the South Pacific and 30 days in Europe, the Middle East, and Africa.
If you think your HP product may need service, call the Customer Support Center,
which can help determine if service is required and direct you to a service site.
Otherwise, contact the store where you purchased the product. Or, visit
www.hp.com/cpso-support/guide/psd/repairhelp.html for the nearest sales and
service office.
Support, warranty, and specifications21
If the number below has changed, visit www.hp.com/cposupport/mail_support.html
to check for a new one.
Argentina
(5411) 4778 8380
0810 555 5520 (clientes del interior)
HP ScanJet 7400C, 7450C, 7490C
Scanners and/or HP ScanJet
Automatic Document Feeder and/or
HP ScanJet Transparency Adapter
1HP warrants to you, the end-user customer, that HP hardware, accessories and
supplies will be free from defects in materials and workmanship after the date of
purchase, for the period specified above. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace
products which prove to be defective. Replacement products may be either new
or equivalent in performance to new.
2HP warrants to you that HP software will not fail to execute its programming
instructions after the date of purchase, for the period specified above, due to
defects in material and workmanship when properly installed and used. If HP
receives notice of such defects during the warranty period, HP will replace
software which does not execute its programming instructions due to such
defects.
3HP does not warrant that the operation of HP products will be uninterrupted or
error free. If HP is unable, within a reasonable time, to repair or replace any
product to a condition as warranted, you will be entitled to a refund of the
purchase price upon prompt return of the product.
4HP products may contain remanufactured parts equivalent to new in
performance or may have been subject to incidental use.
5Warranty does not apply to defects resulting from (a) improper or inadequate
maintenance or calibration, (b) software, interfacing, parts or supplies not
supplied by HP, (c) unauthorized modification or misuse, (d) operation outside
of the published environmental specifications for the product, or (e) improper
site preparation or maintenance.
6TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES
ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER
WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE. Some countries, states or provinces do not allow
limitations on the duration of an implied warranty, so the above limitation or
exclusion might not apply to you. This warranty gives you specific legal rights
and you might also have other rights that vary from country to country, state to
state, or province to province.
DURATION OF LIMITED WARRANTY:
1 year
24Support, warranty, and specifications
7HP’s limited warranty is valid in any country or locality where HP has a support
presence for this product and where HP has marketed this product. The level of
warranty service you receive may vary according to local standards. HP will not
alter form, fit or function of the product to make it operate in a country for which
it was never intended to function for legal or regulatory reasons.
8TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS
WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR
OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries, states or provinces do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
9THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO
THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR
MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Hardware repair services
If you think your scanner, ADF, or XPA needs repair, first call the Customer Support
Center, which can help determine if service is required and direct you to a service
site. Please see "Contacting HP Customer Support" on page 19. Otherwise, contact
the store where you purchased the product. Or, visit www.hp.com/cpso-support/
guide/psd/repairhelp.html for nearest sales and service office.
Service is free of charge during the warranty period. Beyond the warranty period,
service will be charged.
Support, warranty, and specifications25
Recycling materials
Recycling materials
Recycling materialsRecycling materials
HP offers a variety of product end-of-life return programs in a number of geographic
areas. To determine if one is available in your area, please contact your nearest HP
sales office.
Products returned to HP are reused, recycled, or disposed of in a responsible
manner. Each month, HP reuses or recycles more than 3.5 million lb (1.6 million kg)
of material at our product recovery centers in Grenoble, France; Boeblingen,
Germany; and Roseville, California, USA. This represents 99 percent by weight of all
the material we receive from customers and HP operations.
The supplier listed above declares that this product has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of FCC rules. Operation is subject to
the following two conditions: (1) This device may n2ot cause harmful interference, and (2) This
device must accept any interference received, including interference that may cause undesired
operation.
These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and receiver.
● Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
● Consult the dealer or an experienced radio/TV technician.
Changes or modification of this equipment not expressly approved by Hewlett-Packard could
void the user’s authority to operate this equipment. Only use the cables, connectors, power
cords and accessories supplied with this equipment or expressly approved by HewlettPackard.
Test report on file:C7710-1
Date: February 2001
700 71st Avenue
Greeley, CO 80634
USA
or C7715A (US Commercial), C7712A or C7714A (US Retail)
feeder; may contain different suffix)
30Support, warranty, and specifications
EU Declaration of Conformity (scanner)
EU Declaration of Conformity (scanner)
EU Declaration of Conformity (scanner)EU Declaration of Conformity (scanner)
According to ISO/IEC Guide 22 and EN 45014:
Supplier's NameHewlett-Packard Company
Supplier's AddressColorado Digital Imaging
700 71st Avenue
Greeley, Colorado 80634
USA
declares that the product:
Product NameHP ScanJet 7400C, HP ScanJet 7450C, HP ScanJet 7490C
Model Number(s)C7710A (Base Scanner), C7717A or C7718A or C7719A
EMCCISPR 22: 1993+A1+A2, Class B/ EN55022:1994+A1+A2, Class B
(Worldwide), C7713A or C7715A or C7714A (US Commercial),
C7712A or C7714A (US Retail)
feeder; may contain different suffix)
EN 60825-1: 1994 Class 1
IEC 1000-3-2: 1995/EN61000-3-2: 1995 Class A
IEC 1000-3-3: 1994/EN61000-3-3: 1995
EN 50082-1: 1997/EN 55024: 1998
EN/IEC 61000-4-2, 4kV CD, 8 kV AD
EN/IEC 61000-4-3, 3 V/m
EN/IEC 61000-4-4, 1kV Power Lines
EN/IEC 61000-4-5, High Energy Transients
EN/IEC 61000-4-6
EN/IEC 61000-4-8
EN/IEC 61000-4-11
Supplementary Information:
The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC
and the EMC Directive 89/336/EEC and carries the CE-marking accordingly. LEDs in this
product are Class 1 in accordance to EN60825-1.
Greeley, Colorado, USA, February 2001
31
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