HP Scanjet 7500, Scanjet 7393, Scanjet 7392, Scanjet 7391, Scanjet 7389 User's Guide
...
HP ScanJet Enterprise 7500/Flow 7500
User Guide
Copyright and License
Trademark Credits
© Copyright 2015 HP Development Company,
L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 3, 11/2015
ENERGY STAR® and the ENERGY STAR® mark are
registered U.S. marks.
Table of contents
1 Scanner overview .......................................................................................................................................... 1
Scanner components ............................................................................................................................................. 2
Scanner front panel ............................................................................................................................. 2
USB and power connections ................................................................................................................ 3
Scanner software ................................................................................................................................................... 4
HP Smart Document Scan Software ................................................................................................... 4
HP Scanner Tools Utility ...................................................................................................................... 5
Power use ............................................................................................................................................................... 5
2 Use the scanner ............................................................................................................................................. 7
Load originals ......................................................................................................................................................... 8
Use the automatic document feeder (ADF) ......................................................................................... 8
Document loading tips ...................................................................................................... 8
How to load documents .................................................................................................... 9
Use the scanner glass ....................................................................................................................... 11
Scan documents .................................................................................................................................................. 13
Tips on scanning ................................................................................................................................ 13
Scan from the scanner buttons ......................................................................................................... 13
Scan from HP Smart Document Scan Software ................................................................................ 13
Scan from ISIS- or TWAIN-compliant scanning software ................................................................. 14
3 Useful scanner features ............................................................................................................................... 15
Work with scan proles ....................................................................................................................................... 16
View proles ...................................................................................................................................... 16
Create HP Smart Document Scan Software proles ......................................................................... 16
Create scan proles that use third-party scanning software .......................................................... 17
Import and export HP Smart Document Scan Proles ..................................................................... 17
Scan extra long documents ................................................................................................................................. 18
Reduce le size with hardware compression ...................................................................................................... 19
Filter out color from a document (color dropout) ............................................................................................... 20
Automatically crop scanned image ..................................................................................................................... 20
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Automatically detect color .................................................................................................................................. 21
Misfeed (multipick) detection .............................................................................................................................. 21
4 Care and maintenance .................................................................................................................................. 23
HP Scanner Tools Utility Maintenance tab .......................................................................................................... 24
Order maintenance and scanning supplies ......................................................................................................... 24
Clean the scanner glass, scanning strip, and automatic document feeder (ADF) duplex background .............. 25
Clean the rollers ................................................................................................................................................... 27
Replace the rollers ............................................................................................................................................... 29
Replace the separation pad ................................................................................................................................. 33
Replace the front panel ....................................................................................................................................... 36
5 Troubleshooting .......................................................................................................................................... 39
Scanner errors ..................................................................................................................................................... 40
Basic troubleshooting tips ................................................................................................................................... 41
Scanner installation troubleshooting ................................................................................................................. 42
Check the cables ................................................................................................................................ 42
Uninstall and then reinstall the HP Scanjet utilities ......................................................................... 42
Scanner initialization or hardware problems ...................................................................................................... 43
Check the USB connection ................................................................................................................. 43
Check that the scanner has power .................................................................................................... 44
Reset the scanner .............................................................................................................................. 44
The scanner has stopped working correctly ..................................................................................... 44
Scanner operation problems ............................................................................................................................... 46
Scanner will not turn on .................................................................................................................... 46
Scanner keeps turning o ................................................................................................................. 46
The LCD is having display issues or scanner buttons are not working as expected ........................ 47
Scanner does not scan right away .................................................................................................... 47
Scanner scans only one side of a two-sided page ............................................................................ 47
Scanned pages are missing at the scan destination ........................................................................ 47
Scanned image is fuzzy ..................................................................................................................... 47
Scanned pages are out of order at the scan destination .................................................................. 48
Optimize scanning and task speeds ................................................................................................. 48
The scan is completely black or completely white ........................................................................... 48
Scanned images are not straight ...................................................................................................... 48
Vertical white stripes appear on the printed page ........................................................................... 48
Vertical colored stripes appear on the printed page ........................................................................ 49
Scan les are too large ...................................................................................................................... 49
Scanner buttons are not working correctly ......................................................................................................... 50
Scanner paper path problems ............................................................................................................................. 51
Paper jamming, skewing, misfeeds, or multiple-page feeds ........................................................... 51
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Scanning fragile originals ................................................................................................................. 51
Paper does not feed from the scanner ............................................................................................. 51
Originals are curling up in the scanner output tray. ......................................................................... 52
The bottom of the scanned image is cut o ..................................................................................... 52
The scanned images have streaks or scratches ............................................................................... 52
An item loaded in the scanner jams repeatedly ............................................................................... 52
Clear jams from the scanner paper path .......................................................................................... 52
6 Product accessibility and support ................................................................................................................. 55
LCD Reader ........................................................................................................................................................... 55
Control of the scanner buttons ........................................................................................................................... 55
7 Specications and warranty ......................................................................................................................... 57
Scanner specications ......................................................................................................................................... 58
Document feeder specications .......................................................................................................................... 58
Environmental specications .............................................................................................................................. 59
Regulatory information ....................................................................................................................................... 60
Energy information .............................................................................................................................................. 60
Disposal of waste equipment by users (EU and India) ........................................................................................ 61
HP limited warranty statement ........................................................................................................................... 62
UK, Ireland, and Malta ....................................................................................................................... 63
Austria, Belgium, Germany, and Luxemburg .................................................................................... 63
Belgium, France, and Luxemburg ..................................................................................................... 64
Italy .................................................................................................................................................... 65
Spain .................................................................................................................................................. 65
Denmark ............................................................................................................................................ 66
Norway .............................................................................................................................................. 66
Sweden .............................................................................................................................................. 66
Portugal ............................................................................................................................................. 67
Greece and Cyprus ............................................................................................................................. 67
Hungary ............................................................................................................................................. 67
Czech Republic ................................................................................................................................... 68
Slovakia ............................................................................................................................................. 68
Poland ................................................................................................................................................ 68
Bulgaria ............................................................................................................................................. 69
Romania ............................................................................................................................................. 69
Belgium and the Netherlands ........................................................................................................... 69
Finland ............................................................................................................................................... 70
Slovenia ............................................................................................................................................. 70
Croatia ............................................................................................................................................... 70
Latvia ................................................................................................................................................. 70
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Lithuania ............................................................................................................................................ 71
Estonia ............................................................................................................................................... 71
Russia ................................................................................................................................................ 71
Index ............................................................................................................................................................. 73
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1 Scanner overview
This User Guide covers what you need to know about using your scanner.
●
Scanner components
●
Scanner software
●
Power use
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Scanner components
1 Power button
2 Front panel
3 Automatic document feeder (ADF)
4 ADF output tray
5 ADF input tray
6 Document load/detect LED
7 Paper guides
8 Paper stops
Scanner front panel
Use the buttons on the scanner front panel to start a scan and to congure some scanner settings.
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Icon Button name Description
1
2
1 Tools Opens the HP Scanner Tools Utility where you can perform the
following tasks:
●
Congure the list of proles on the scanner front panel
●
Create scan proles that use third-party scanning software
●
Change the scanner power management settings
●
View information about scanner settings, status, and
maintenance
2 Cancel Cancels a scan in progress.
3 LCD Displays available scan proles and status and error messages.
4 OK/Select Allows you to scroll the list of scan proles and view their details.
●
Press and to scroll through proles.
●
Press OK to view scan prole details or return to the list of
proles when viewing scan prole details.
5 Scan Simplex Starts a one-sided scan.
6 Scan Duplex Starts a two-sided scan.
7 Sleep Initiates Sleep Mode. When in Sleep Mode, pressing this button
8 Back Returns you to the list of proles when you are viewing prole
USB and power connections
wakes up the scanner.
details.
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Callout Description
1 USB input
2 Power supply input
CAUTION: Use care when tilting the unit and do not allow the automatic document feeder (ADF) cover to
open accidentally.
Scanner software
The scanner comes with an assortment of scanning and document-management programs, including:
●
HP Smart Document Scan Software
●
HP Scanner Tools Utility
HP Smart Document Scan Software
HP Smart Document Scan Software guides you through the scanning process. To open the
software, double-click the HP Smart Document Scan Software icon on the desktop. For more information,
see the HP Smart Document Scan Software Help.
Main Window
The Main Window is displayed when you open the HP Smart Document Scan software. Use this window to
complete the following tasks:
●
Start a scan: Load the original in the document feeder, select a prole, and then click Scan. The scan will
be completed using the settings associated with the selected prole.
●
Work with proles: Create and modify proles to specify the scanner settings and the actions to take on
your scanned documents.
Scan Progress Window
The Scan Progress Window opens when you start a scan. Use this window to complete the following tasks:
●
View thumbnails of the pages as they are scanned
●
Scan more pages
●
Rescan pages individually
●
Edit pages individually to crop, rotate, and deskew the images.
●
Reorganize or delete pages
●
Complete the scan and process the document
For more information, click Help on the HP Smart Document Scan Software menu bar.
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HP Scanner Tools Utility
Use the HP Scanner Tools Utility to congure the list of scan proles on the scanner front panel, to create
scan proles that use third-party scanning software, to change the scanner's power management settings,
and to nd information about scanner settings, status, and maintenance.
To open the utility, do one of the following:
●
Double-click the HP Scanner Tools Utility icon on the desktop.
●
Press the Tools ( ) button on the scanner front panel.
●
Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to 7500, and then
click Scanner Tools Utility.
For more information, see the HP Scanner Tools Utility Help.
Power use
By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will turn o automatically
after two hours of inactivity to conserve power. To change the default settings, complete these steps.
1.
Press the Tools ( ) button to start the HP Scanner Tools Utility.
2. Click the Settings tab, and then select the appropriate Auto-O settings.
●
To specify the period of inactivity after which the scanner automatically turns o, select the
appropriate value from the Auto-O: Turn o the scanner after: drop-down list.
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2 Use the scanner
The following topics describe the HP Scanjet 7500/Flow 7500 scanner as well as how to scan originals.
●
Load originals
●
Scan documents
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Load originals
You can load originals into your scanner using one of the following methods:
●
Use the automatic document feeder (ADF)
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Use the scanner glass
Use the automatic document feeder (ADF)
For helpful information on loading your documents properly, refer to the following topics.
●
Document loading tips
●
How to load documents
Document loading tips
●
The maximum capacity of the document feeder and output tray varies by paper size and weight. For 75
2
g/m
(20 lb) paper (the standard weight for most printer and photocopier paper), the maximum capacity
is 100 sheets. For heavier paper, the maximum capacity is less.
●
The automatic document feeder (ADF) supports the following paper types.
Width Length Weight (or thickness)
Standard stock (single page) 68-216 mm (2.7-8.5 in) 148-864 mm (5.8-34
in)
Standard stock (multiple pages) 68-216 mm (2.7-8.5 in) 148-356 mm ( 5.8-14
in)
●
In the scanning software, always specify the following items:
◦
Set the page size to match the width and length of the paper that you are scanning.
◦
Select a prole whose page loading selection matches the edge you are feeding rst.
●
Scanning the following types of documents with the ADF might result in paper jams or damage to the
49-120 g/m2 (13-32
lbs)
49-120 g/m2 (13-32
lbs)
documents. To scan these documents, use the scanner glass instead of the ADF.
Wrinkled or creased documents Curled documents
Torn documents Documents with paper clips or staples
Carbon paper Coated paper
Extremely thin, translucent paper Paper with adhesive notes or ags
attached
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Photos Overhead transparencies
Papers that are stuck together Paper with wet substances such as glue
or correction uid
●
Smooth out any folds or curls in your documents before placing them into the feeder. If the leading edge
of a document is curled or folded, it may cause a paper jam.
●
When loading paper that is smaller than 148 mm (5.8 in) in width, place the long edge of the page
parallel to the paper guides.
●
To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper), place
the document face down on the scanner glass.
●
Make sure that the hatch on the document feeder is securely latched. To properly close the hatch, press
until you hear a click.
●
Adjust the paper guides to the width of the documents. Make sure that the paper guides touch the edges
of the original. If there is any clearance between the paper guides and the edges of the documents, the
scanned image might be skewed.
●
When placing a stack of documents into the feeder, gently set the stack in the document feeder. Do not
drop the stack into the feeder.
TIP: The document load/detect LED on the clear portion of the document feeder input tray is on when
documents are positioned correctly.
●
To prevent skewing, always load stacks of documents of the same dimensions. However, if you must
load stacks of mixed document sizes, center all documents in the stack by width before inserting them
in the document feeder.
●
Clean the scanning rollers if the rollers are visibly dirty or after scanning a document that has pencil
writing on it.
How to load documents
1. Adjust the paper guides to the width of the documents. Take care not to overtighten the guides, which
can restrict paper feeding.
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When scanning small originals such as checks, it is especially important that the paper guides t snugly
against the edges of the original.
2. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that will
be pointing into the feeder in one direction, and then fan that same edge in the opposite direction.
3. Align the edges of the documents by tapping the bottom of the stack against the table top. Rotate the
stack 90 degrees and repeat.
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4. Gently set the stack in the document feeder. Load the pages face up with the top of the pages pointing
into the feeder.
For best results, do not drop the stack into the feeder and do not tap the top edge of the stack after you
have placed it in the document feeder.
TIP: Avoid feeding a document with a leading edge that has been folded or frayed. When you begin
scanning, select a prole whose page loading selection matches the edge you are feeding rst to ensure
that the scan reects the orientation of the original document.
5. Verify that the paper guides are aligned with the edges of the stack.
Use the scanner glass
Place items that do not meet the specications for the automatic document feeder (ADF) directly onto the
scanner glass.
Minimum size: No minimum size
Maximum size: 216 x 356 mm (8.5 x 14 in)
NOTE: Not all the length of the scanner glass is in the active imaging area, so make sure to position your
originals as indicated by the reference mark on the edge of the scanner glass.
Place the original face down on the scanner glass, as indicated by the reference mark. For landscape pages,
place the page face down with the top of the page pointing toward the back of the scanner.
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TIP: To scan multiple pictures at the same time, arrange the pictures that you want to scan on the scanner
glass with at least 6 mm (0.25 in) of space between items.
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Scan documents
The following topics describe how to scan originals using the scanner and the scanner software.
●
Tips on scanning
●
Scan from the scanner buttons
●
Scan from HP Smart Document Scan Software
●
Scan from ISIS- or TWAIN-compliant scanning software
Tips on scanning
●
If the scanner LCD does not display any scan proles, open the HP Scanner Tools Utility to load the
proles onto the scanner.
●
To reduce paper jams, use scan settings that specify the actual dimensions of the pages that you are
scanning.
●
To cancel a scan, press the Cancel ( ) button.
●
If you press Scan Duplex ( ) and the selected prole is congured to use the automatic document
feeder (ADF), the scanner processes both sides of the original regardless of the scan
you press Scan Simplex ( ), the scanner processes the face up side of the original when scanning from
the ADF or the face down side when scanning from the scanner glass.
prole setting. If
NOTE: If the selected scan prole is congured to use the scanner glass (rather than the ADF), the
scanner processes only one side of the original regardless of the scan button ( or ) you press.
●
You can create scan proles that use third-party scanning software. For more information, see the
HP Scanner Tools Utility Help.
Scan from the scanner buttons
To scan using the scanner buttons, follow these steps:
1. Load the originals.
2.
Use and to select the scan prole you want.
TIP: Pressing OK displays the scan prole's le type, color mode, and resolution. To return to the
proles list, press the Back ( ) button.
3. Press either Scan Simplex ( ) for one-sided scans or Scan Duplex ( ) for two-sided scans.
Scan from HP Smart Document Scan Software
You can start a scan from the HP Smart Document Scan Software.
1. Do one of the following:
●
Double-click the HP Smart Document Scan Software icon on the computer desktop.
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●
Click Start, point to Programs or All Programs, point to HP, and then click HP Smart Document
Scan Software.
2. Select a prole, and then click Scan.
TIP: A description of the selected prole is displayed below the list.
3. Click Done to process the scan and send it to the destination dened in the scan prole.
For more information, see the HP Smart Document Scan Software Help.
Scan from ISIS- or TWAIN-compliant scanning software
You can scan an image or document directly into a software program if the program is ISIS- or TWAINcompliant. Generally, the program is compliant if it has a menu option such as Acquire, Scan, Import New
Object, or Insert. If you are unsure whether the program is compliant or what the option is, see the
documentation for that program.
1. Start the scanning software, and then select the ISIS or TWAIN data source.
2. Select the settings that are appropriate for the documents that you are scanning.
3. Carry out the appropriate actions to complete the scan.
For more information, see the online help for the scanning software.
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3 Useful scanner features
Experienced document management professionals might be interested in the following scan features. These
features are available from any document TWAIN or ISIS application that allows you to modify the scan
settings in its user interface.
●
Work with scan proles
●
Scan extra long documents
●
Reduce le size with hardware compression
●
Filter out color from a document (color dropout)
●
Automatically crop scanned image
●
Automatically detect color
●
Misfeed (multipick) detection
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Work with scan proles
Scan proles provide a fast, eicient way to select the settings for frequently-performed scanning tasks.
●
You can use the HP Smart Document Scan Software to set up and modify proles. These proles will
populate the scanner LCD prole list.
●
You can use the HP Scanner Tools Utility to create proles associated with ISIS- or TWAIN-compliant
third-party applications. These proles will populate the scanner LCD prole list.
●
You can use the TWAIN and ISIS interfaces to create proles for use with third-party software
applications. These
View proles
To view the existing HP Smart Document Scan Software proles, follow these steps:
1. Click Start, point to Programs or All Programs, point to HP, point to HP Smart Document Scan, and
then click HP Smart Document Scan Software.
2. View the list of proles.
To view all existing scan proles, follow these steps:
1. Turn on the scanner and start the HP Scanner Tools Utility.
2. Click the Proles tab.
proles do not appear on the scanner LCD prole list.
Create HP Smart Document Scan Software proles
To create an HP Smart Document Scan Software prole, follow these steps:
1. Click Start, point to Programs or All Programs, point to HP, point to HP Smart Document Scan, and
then click HP Smart Document Scan Software.
2. Click Create new prole.
The Create New Prole dialog box is displayed.
3. In the Prole name box, type the name you want or accept the default name.
TIP: You might want to set up the new prole based on an existing one. To do so, select the Copy
settings from prole check box, and then select an existing prole from the list.
4. Click Continue.
The Prole Settings dialog box is displayed.
5. Select the settings for the prole.
For more information, see the HP Smart Document Scan Software Help.
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Create scan proles that use third-party scanning software
If you have scanning software that you want to use with your scanner, you can create proles that use your
software.
To create a third-party scan prole, follow these steps:
1. Turn on the scanner and start the HP Scanner Tools Utility.
2. Click the Proles tab.
3. In the Other application proles area, click Create.
4. Complete the elds in the Create/Edit Other Application dialog box.
●
Application: Enter the complete path and lename of the scanning software you want to use, or
click Browse to locate and select it.
●
Name: Enter a name for this prole as you want it to display in the scanner LCD list. You can enter
up to 32 characters (16 for double-byte languages such as Chinese and Korean).
●
Details: Enter a description of up to 24 characters (12 for double-byte languages).
5. Command Line for Simplex Button and Command Line for Duplex Button: If your scanning application
supports specic command line parameters for scanning, enter them here.
6. When you are done, click OK.
TIP: If you later want to edit or delete the third-party prole you created, click either Edit or Delete in the
Other application proles area on the Proles tab.
Import and export HP Smart Document Scan Proles
Proles can be exported into and imported from an XML le so that administrators can set up proles for a
workgroup, users can transfer their proles from one machine to another, and users can share custom
proles with each other.
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Scan extra long documents
By default, the HP Smart Document Scan Software accepts a stack of originals up to 216 mm x 356 mm (8.5 in
x 14 in). You can choose to scan single pages up to 216 mm x 864 mm (8.5 in x 34 in).
NOTE: If the scanner is set to scan long pages and a page jams, up to 864 mm (34 in) of document pages
can be wrinkled as a result of the jam. Therefore, select scan proles that specify long pages only when you
are scanning pages longer than 356 mm (14 in).
To enable long-page scans in an HP Smart Document Scan Software prole, follow these steps:
1. Open the HP Smart Document Scan Software.
2. Select a scan prole, and then click Edit prole.
3. On the Scan tab of the Prole Settings dialog box, click Page Size.
4. Select Custom in the Page size drop-down list, and then type the actual page dimensions, up to 216 mm
x 864 mm (8.5 in x 34 in), in the Width and Height boxes.
NOTE: Use the ISIS or TWAIN user interface to set the page size when scanning from third-party
applications.
NOTE: Some scanning and destination software might not support all of the page sizes that the
scanner accepts.
NOTE: HP recommends scanning long pages individually at a resolution of 300 dpi or lower.
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