HP SCANJET 5400C, SCANJET 4400C User Manual

hp scanjet 4400c series and 5400c series scanners setup and support guide

Trademark credits

Adobe and Adobe Photoshop are trademarks of Adobe Systems Incorporated. Energy Star® is a U.S. registered service mark of the United States Environmental Protection Agency. Microsoft, Windows, and Hotmail are U.S. registered trademarks of Microsoft Corporation.

All other products mentioned herein may be trademarks of their respective companies.

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

NOTICE TO U.S. GOVERNMENT

USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: “Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data Clause at DFARS 52.2277013.”

Material scanned by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.

1 Installing and

troubleshooting

This section provides information for installing the scanner and resolving issues that might occur during installation. For usage problems after installation, see the user’s manual.

Installing the scanner and accessories

lMake sure you have a universal serial bus (USB) interface connection in your computer.

lIf you are using a previous version of the HP scanning software, install this version of the software in a different location on your computer.

lLocate the Macintosh CD and documentation. (For some models, the Microsoft® Windows® and the Macintosh versions of the scanning software are located on the same CD.)

lFor a detailed listing of which scanner models are affected by the note “some models only,” see the user’s manual.

See the box in which the scanner shipped.

4 Installing and troubleshooting

ADF

XPA

parallel cable

CD-ROM

XPA positioning plate

scanner

USB cable

power cable

l	HP Scanjet 4400c series or	l
	5400c series scanner
l HP Precisionscan Pro CD-ROM
l	USB cable	l
l Parallel cable (provided with some		l
l Parallel cable (provided with some
	models for computers running
	Windows)
l	Power cable

HP Scanjet Transparency Adapter (XPA) with accessories (some models only)

HP Scanjet Automatic Document Feeder (ADF) (some models only)

Installing and troubleshooting

Install the HP scanning software before you install additional software.

aQuit all open programs.

bInsert the CD-ROM into your computer’s CD-ROM drive. The HP Scanning Software window appears. (If the HP Scanning Software window does not appear, double-click the icon for the HP Scanning Software CD.)

cDouble-click the HP Scanning Software Installer, and then follow the instructions on the screen.

dWhen the main installation dialog box appears, select an installation package from the pull-down menu (located in the upper-left part of the dialog box).

Note: For most situations, HP recommends that you select the Easy Install installation package. (For more information about installing the

HP Scanning Software, see the Installation Read Me file. This file is located on the HP Precisionscan Pro CD.)

eClick Install. The Installer copies component files onto your computer.

fWhen the installation finishes, click Restart to leave the Installer and restart the computer.

-Or-

Click Continue to add more installation packages.

If an error occurs, click Reinstall and follow the instructions on the screen.

After you install the HP scanning software, install the additional software.

6 Installing and troubleshooting

! "

Locate the lock on the bottom of the scanner, and then use your finger to move the lock to the unlocked position. If the lock is not completely in the unlocked position, you will hear a grinding noise when you try to scan.

Installing and troubleshooting

#$%& ! "

If your scanner came with an ADF or you purchased one separately, attach the ADF to the scanner. Use the ADF to scan multiple pages.

aAttach the ADF to the scanner.

bConnect the ADF cable to its port on the scanner.

ADF port

cAttach the input tray to the ADF. Insert the tabs on the input tray into the slots on the ADF. Gently push the input tray until you hear a click.

See “Using accessories” in the HP Precisionscan Pro Help for usage instructions.

8 Installing and troubleshooting

Connect the USB cable between the USB port on the scanner and the USB port on the computer.

Note: The scanner has ports for other interface connections, and a parallel cable might have been shipped in the box with the scanner. However, for Macintosh computers, use the USB cable. For more information, see "Using connections" on page 11.

USB port

( )

Connect the power cable between the scanner and a surge protector or an easily accessible, grounded wall outlet. This turns on the scanner.

Use one of these methods:

lScanner buttons. Scan directly to a destination by pressing one of the buttons on the front panel. See the user’s manual for an overview of scanner buttons.

lHP Precisionscan Pro software. Use the software to view or change the scanned image.

Installing and troubleshooting

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To scan 35 mm slides or negatives:

a Connect the XPA cable to its port on the scanner.

XPA port

b Launch or restart the HP Precisionscan Pro software.

See “Using accessories” in the HP Precisionscan Pro Help for usage instructions.

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lFor product support and specifications, see the "Support, warranty, and specifications" on page 15.

lFor installation troubleshooting, see "Performing basic installation troubleshooting" on page 10.

l For more information about your scanner, see the user’s manual.

lFor scanning ideas, tips, and optional accessories, visit the HP Scanjet website at http://www.scanjet.hp.com.

lFor customer support on the Web, visit http://www.hp.com/go/support.

10 Installing and troubleshooting

Performing basic installation troubleshooting

If the scanner or software is not working, perform these steps first.

lCheck that the power cable is securely connected between the scanner and a live electrical outlet or surge protector that is turned on.

lMake sure you have properly and securely connected the scanner to the computer using the USB Input/Output (I/O) interface. See "Using connections" on page 11.

lUse the Apple System Profiler to make sure the scanner is connected to the computer correctly. See "Using connections" on page 11.

lIf the scanner is making a loud grinding noise, make sure the scanner is unlocked. Move the lock to the unlocked position.

lDisconnect the power cable from the scanner and turn off the computer. After 30 seconds, reconnect the power cable and then turn on the computer, in that order.

lIf you receive installation file errors or the scanning software will not run, make sure all programs are closed, and then uninstall and reinstall the scanning software.

lMake sure your computer meets the minimum system requirements. See the box in which the scanner shipped. If you do not have enough hard-disk space, remove unnecessary files or install the software on a different disk drive.

lIf you need more advanced help with the interface connection, see "Using connections" on page 11 for USB compatibility and troubleshooting.

lIf the troubleshooting information you need is not shown here, refer to the HP Precisionscan Pro Read Me file for the most recent information.

Installing and troubleshooting

Using connections

The scanner can be connected to the computer using a USB interface connection.

If the installation program displays a message saying it cannot find USB but you think you have it, use the Apple System Profiler to verify that the scanner is connected to the computer correctly. Also, see "Checking the USB connection" on page 12.

"Using the Apple System Profiler" on page 11

Using the Apple System Profiler

The Apple System Profiler is a tool included in the Mac OS that provides information about your computer, such as:

l the version of the Mac OS your computer is using

l the number and type of peripheral devices that are connected to your computer l which programs are installed on your computer

If you are still having trouble with USB after using the Apple System Profiler, see "Checking the USB connection" on page 12.

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1Choose Apple System Profiler from the Apple () menu.

2Click the Devices and Volumes tab.

3Make sure the scanner is listed in the USB section of the window with the other USB devices connected to the computer.

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