HP Scanjet 5000 s2 User's Guide

HP Scanjet Enterprise Flow 5000 s2

User Guide

Edition: Edition 1, 8/2013

Trademark credits

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

ENERGY STAR is a U.S. registered service mark of the United States Environmental Protection Agency.

Microsoft and Windows are registered trademarks of Microsoft Corporation.

Table of contents

1 Product basics ............................................................................................................................................... 1

Product features .................................................................................................................................................... 2

Front view .............................................................................................................................................................. 3

Front panel ............................................................................................................................................................. 4

Back view ............................................................................................................................................................... 5

About scan profiles ................................................................................................................................................ 5

Scanner software ................................................................................................................................................... 6

HP Smart Document Scan Software ................................................................................................... 6

HP Scanner Tools Utility ...................................................................................................................... 7

HP TWAIN ............................................................................................................................................. 7

ISIS ....................................................................................................................................................... 7

Sleep Mode ............................................................................................................................................................. 7

2 Use the scanner ............................................................................................................................................. 9

Load originals ........................................................................................................................................................ 9

Document loading tips ........................................................................................................................ 9

Load documents ................................................................................................................................ 11

Load cards into the document input tray ......................................................................................... 14

Scan documents .................................................................................................................................................. 14

Tips on scanning ................................................................................................................................ 14

Scan from the front panel buttons ................................................................................................... 15

Scan from HP Smart Document Scan Software ................................................................................ 15

Scan from ISIS- or TWAIN-compliant scanning software ................................................................. 15

3 Overview of scanning software features ....................................................................................................... 17

Work with scan profiles ....................................................................................................................................... 17

View profiles ...................................................................................................................................... 18

Create HP Smart Document Scan Software profiles ........................................................................ 18

Create scan profiles that use non-HP scanning software ................................................................ 19

Import and export HP Smart Document Scan Software scan profiles ............................................. 19

Import and export TWAIN scan profiles ............................................................................................ 19

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Scan long or extra-long documents .................................................................................................................... 20

Scan to cloud ........................................................................................................................................................ 20

Faster scanning with hardware compression ..................................................................................................... 21

Filter out color from a document (color dropout) .............................................................................................. 21

Automatically detect page size ........................................................................................................................... 21

Automatically crop scanned image ..................................................................................................................... 22

Automatically crop or pad scanned image to selected page size ...................................................................... 22

Automatically detect color .................................................................................................................................. 23

Scan using text-enhanced black and white mode .............................................................................................. 23

Detect multi-feeds .............................................................................................................................................. 23

4 Care and maintenance .................................................................................................................................. 25

HP Scanner Tools Utility Maintenance tab .......................................................................................................... 25

Order maintenance and scanning supplies ......................................................................................................... 25

Clean the scanning strips .................................................................................................................................... 26

Clean the paper path ........................................................................................................................................... 28

Clean the rollers ................................................................................................................................................... 29

Replace the rollers ............................................................................................................................................... 32

5 Troubleshooting .......................................................................................................................................... 37

Scanner errors ..................................................................................................................................................... 38

Basic troubleshooting tips .................................................................................................................................. 39

Scanner installation troubleshooting ................................................................................................................. 40

Check the cables ................................................................................................................................ 40

Uninstall and then reinstall the HP Scanjet drivers and tools ......................................................... 40

Scanner initialization or hardware problems ..................................................................................................... 41

Check the USB connection ................................................................................................................. 41

Check that the scanner has power .................................................................................................... 42

Reset the scanner .............................................................................................................................. 42

The scanner has stopped working correctly .................................................................................... 42

Scanner operation problems ............................................................................................................................... 44

Scanner will not turn on .................................................................................................................... 44

Scanner keeps turning off ................................................................................................................. 44

The LCD is having display issues or scanner buttons are not working as expected ........................ 45

Scanner does not scan right away .................................................................................................... 45

Scanner scans only one side of a two-sided page ............................................................................ 45

Scanned pages are missing at the scan destination ........................................................................ 45

Scanned image is fuzzy ..................................................................................................................... 45

Scanned pages are out of order at the scan destination ................................................................. 46

Optimize scanning and task speeds ................................................................................................. 46

The scan is completely black or completely white ........................................................................... 46

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Scanned images are not straight ...................................................................................................... 46

Vertical white stripes appear on the printed page ........................................................................... 47

Vertical colored stripes appear on the printed page ........................................................................ 47

Scan files are too large ..................................................................................................................... 47

Scanner buttons are not working correctly ........................................................................................................ 49

Scanner paper path problems ............................................................................................................................. 50

Paper jamming, skewing, misfeeds, or multiple-page feeds .......................................................... 50

Scanning fragile originals ................................................................................................................. 51

Paper does not feed from the scanner ............................................................................................. 51

Originals are curling up in the scanner output tray .......................................................................... 51

The bottom of the scanned image is cut off ..................................................................................... 51

The scanned images have streaks or scratches ............................................................................... 52

An item loaded in the scanner jams repeatedly ............................................................................... 52

Clear jams from the scanner paper path .......................................................................................... 52

6 Product accessibility and support ................................................................................................................. 53

LCD Reader ........................................................................................................................................................... 53

Control of the scanner buttons ........................................................................................................................... 53

7 Specifications and warranty ......................................................................................................................... 55

Scanner specifications ......................................................................................................................................... 56

Document feeder specifications ......................................................................................................................... 56

Environmental specifications .............................................................................................................................. 57

Regulatory information ....................................................................................................................................... 57

Energy information .............................................................................................................................................. 57

Disposal of Waste Equipment by Users in Private Households in the European Union ..................................... 58

Hewlett-Packard limited warranty statement ................................................................................................... 59

Index ............................................................................................................................................................. 61

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1 Product basics

This User Guide covers what you need to know about using your product.

●

Product features

●

Front view

●

Front panel

●

Back view

●

About scan profiles

●

Scanner software

●

Sleep Mode

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Product features

Table 1-1 Features

Resolution 600 pixels per inch (ppi)

Memory 256 MB of DDRII random-access memory (RAM)

Paper-handling

Connectivity USB 2.0 connection for connecting to a computer

Environmental features

Scanning

●

Document input tray: Holds up to 50 sheets

●

Two-sided scanning: Two-sided documents scan in a single pass

●

Delete blank pages: Deletes blank pages from scanned output (works best with white or lightcolored pages)

●

Multi-feed detection: Detects when multiple pages feed through simultaneously

●

Standard output tray: The output tray is located near the bottom of the unit and can be extended for use

●

By default, device enters Sleep Mode after 15 minutes of inactivity

●

High content of recyclable components and materials

●

ENERGY STAR

●

Supports single-sided (simplex) and two-sided (duplex) scans

●

Support for default and user-defined scan profiles

qualified

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Front view

1 Document output tray

2 Front panel and LCD

3 Power button

4 Document input tray

5 Document feeder latch

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Front panel

Use the buttons on the scanner front panel to start a scan and to configure some scanner settings.

1 2 3 4 5 6 7

Callout Item Name Description

Tools Opens the HP Scanner Tools Utility where you can perform

the following tasks:

●

Configure the list of profiles on the device front panel

●

Create scan profiles that use non-HP scanning software

●

Change the device power management settings

●

View information about device settings, status, and maintenance

Cancel Cancels a scan in progress

LCD Displays available scan profiles, status, and error messages

Back Returns to the list of profiles when viewing profile details

OK/Select Allows you to scroll the list of scan profiles and view their

details

●

and to scroll through profiles

Press

Press OK to view scan profile details or return to the list of profiles when viewing scan profile details

Scan Simplex Starts a one-sided scan

Scan Duplex Starts a two-sided scan

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Back view

1 2 3

Callout Description

1 Slot for a cable-type security lock

2 USB input

3 Power supply input

About scan profiles

If you have scan tasks that you perform frequently, you can use a scan profile to create and save a set of scan settings. This lets you quickly use the same settings each time you perform a specific scan task. You can also map a scan profile to a scanner button.

Once a profile is created, you can use the HP Smart Document Scan Software to:

●

Select a profile and start a scan

●

Edit a profile

●

Delete a profile

●

Create a new profile based on an existing profile

TIP: HP Smart Document Scan Software comes with default profiles to get you started.

If you want to use your profiles from the Scan Simplex ( ) and Scan Duplex ( ) buttons, use the HP Scanner Tools Utility to:

●

Add profiles to the scanner LCD's profile list

●

Reorder profiles in the scanner LCD's profile list

●

Delete profiles from the scanner LCD's profile list

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Scanner software

The scanner comes with a variety of scanning and document-management programs, including:

●

HP Smart Document Scan Software

●

HP Scanner Tools Utility

●

HP TWAIN

●

ISIS

HP Smart Document Scan Software

HP Smart Document Scan Software guides you through the scanning process. To open the software, double-click the HP Smart Document Scan Software icon on the desktop. For more information, see the HP Smart Document Scan Software Help.

Main Window

The Main Window is displayed when you open the HP Smart Document Scan software. Use this window to complete the following tasks:

●

Start a scan: Load the original in the document input tray, select a profile, and then click Scan. The scan will be completed using the settings associated with the selected profile.

●

Work with profiles: Create and modify profiles to specify the scanner settings and the actions to take on your scanned documents.

Scan Progress Window

The Scan Progress Window opens when you start a scan. Use this window to complete the following tasks:

●

View thumbnails of the pages as they are scanned

●

Scan more pages

●

Rescan pages individually

●

Edit pages individually to crop, rotate, and deskew the images

●

Reorganize or delete pages

●

Complete the scan and process the document

For more information, click Help on the HP Smart Document Scan Software menu bar.

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HP Scanner Tools Utility

Use the HP Scanner Tools Utility to:

●

Configure the list of scan profiles on the scanner front panel

●

Create scan profiles that use non-HP scanning software

●

Set maintenance and status update notification options

●

Change the scanner's power management settings

●

View scanner information (firmware version, serial number, total number of pages scanned)

To open the utility, do one of the following:

●

Press the Tools (

●

Windows XP, Vista, Windows 7: Double-click the HP Scanner Tools Utility icon on your desktop.

●

Windows 8: On the Start screen, click the HP Scanner Tools Utility tile.

●

Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to 5000 s2, and then click Scanner Tools Utility.

For more information, see the HP Scanner Tools Utility Help.

) button.

HP TWAIN

HP TWAIN allows you to scan using TWAIN-compliant scan software from other (non-HP) vendors. Not all TWAIN-compliant software works in the same way, so consult the software documentation for details on how to acquire scans.

ISIS

ISIS (Image and Scanner Interface Specification) provides a software interface between imaging/scanning hardware and software applications. ISIS drivers provide a consistent interaction with all ISIS-compliant scanners.

Sleep Mode

By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will turn off automatically after two hours of inactivity to conserve power. To change the default sleep and auto-off settings, complete these steps:

Press the Tools (

2. Click the Settings tab, and then select the appropriate sleep mode and auto-off settings.

●

) button to start the HP Scanner Tools Utility.

To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15 minutes or 1 hour from the Sleep: Put the scanner to sleep after: drop-down list.

●

To specify the period of inactivity after which the scanner automatically turns off, select the appropriate value (1 hour, 2 hours, 4 hours, or Never) from the Auto-Off: Turn off the scanner after: drop-down list.

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2 Use the scanner

The following topics describe how to load and scan originals.

●

Load originals

●

Scan documents

Load originals

●

Document loading tips

●

Load documents

●

Load cards into the document input tray

Document loading tips

●

The maximum capacity of the document input tray is 50 sheets of 75 g/m heavier paper, the maximum capacity is decreased.

●

The maximum card capacity, for card stock up to 15 points, is approximately 9–10 cards.

●

Be sure that your documents are within these guidelines:

Width: 52 mm to 216 mm (2.1 in to 8.5 in)

Length: 74 mm to 3100 mm (2.9 in to 122 in)

Weight:

●

Use the Auto detect size setting for page size, or set the page size to match the width and length of the page that you are scanning. For more information, see the HP Smart Document Scan Software Help.

●

The scanner document feeder can process cards that meet the following specifications:

Minimum size: 52 mm x 74 mm (2.1 in x 2.9 in)

Maximum size: 210 mm x 269 mm (8.3 in x 10.6 in)

Minimum weight:

Maximum weight:

41 g/m

to 209 g/m2 (11 lb to 56 lb)

162 g/m

326 g/m

(8 points or 60 lb)

(15 points or 120 lb)

(20 lb) paper. When using

●

Scanning the following types of documents might result in paper jams or damage to the documents.

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Wrinkled or creased documents Curled documents

Torn documents (including those torn from spiral notebooks)

Carbon paper Coated paper

Extremely thin, translucent paper Paper with adhesive notes or flags

Photos Overhead transparencies

Papers that are stuck together Paper where the toner has not fully

●

Smooth out any folds or curls in your documents before placing them into the document input tray. If

Documents with paper clips or staples

attached

dried, or with wet substances such as glue or correction fluid

the leading edge of a document is curled or folded, it may cause a paper jam.

●

When loading paper that is smaller than 74 mm (2.9 in) in one dimension (such as business cards), place the pages with the long side parallel to the paper guides.

●

To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper), place the document in a clear, heavyweight document sleeve no wider than 216 mm (8.5 in) before loading them into the document input tray.

TIP: If you do not have an appropriately sized document sleeve, consider using a sleeve intended for

use in a ring binder. Trim the ring-side edge so the sleeve is no more than 216 mm (8.5 in) wide.

●

Make sure that the hatch on the document feeder is securely latched. To properly close the hatch, press until you hear a click.

●

Adjust the paper guides to the width of the documents. Make sure that the paper guides touch the edges of the original. If there is any clearance between the paper guides and the edges of the documents, the scanned image might be skewed.

●

When scanning a stack of mixed-width pages, center-justify the stack. Be aware that pages narrower than the maximum width in the stack may skew.

●

When placing a stack of documents into the document input tray, gently place the stack face down in the input tray with the top of the document pointing downward. Do not drop the stack into the input tray and do not tap the top edge of the stack after you have placed the stack in the input tray.

●

Clean the scan rollers if the rollers are visibly dirty or after scanning a document written with or written on with pencil.

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Load documents

1. Extend the document input and output trays.

a. Locate the recessed input tray extension at the top of the input tray, and then press down at the

arrow and release to extend the input tray extension.

b. Slide out the output tray, and then fold out the output tray extension and paper guides.

2. Adjust the paper guides on the document input tray to the width of the documents. Take care not to

overtighten the guides, which can restrict paper feeding.

When scanning small originals such as checks, it is especially important that the paper guides fit snugly against the edges of the original yet not restrict paper feeding.

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3. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that will

be pointing into the feeder in one direction, and then fan that same edge in the opposite direction.

4. Align the edges of the documents by resting the side of the stack against a flat surface (such as a table

top), then gently tapping the upper edge until the pages are aligned. Never tap the stack against the table top. Rotate the stack 90 degrees so that the top edge of the document is resting on the table top and repeat.

5. Gently set the stack in the document input tray. Load the pages face down with the top of the pages

pointing into the document feeder.

For best results, grip the stack on the left and right edges as shown, do not drop the stack into the document input tray, and do not tap the top edge of the stack after you have placed it in the document input tray.

If the stack has mixed-width pages, make sure the pages are center-justified as shown.

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a. Arrange documents face down with the largest document on the bottom of the stack (1).

b. Place the next largest document face down on the largest document, top-justified and centered

horizontally.

Repeat this step for each document in the stack.

c. When the stack is top-justified and centered horizontally, rotate the stack 180 degrees (2), and

place the stack in the document input tray (3).

TIP: Avoid feeding a document with a leading edge that has been folded or frayed. When you begin

scanning, select a profile whose page loading selection matches the edge you are feeding first to ensure that the scan reflects the orientation of the original document.

6. Verify that the paper guides are aligned with the edges of the stack.

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Load cards into the document input tray

To load cards into the document input tray, follow these steps:

1. Place the stack of cards face down with the long dimension parallel to the paper guides.

2. Adjust the paper guides to center the cards, making sure the paper guides touch the edges of the cards.

Scan documents

The following topics describe how to scan originals using the scanner and the scanner software.

●

Tips on scanning

●

Scan from the front panel buttons

●

Scan from HP Smart Document Scan Software

●

Scan from ISIS- or TWAIN-compliant scanning software

Tips on scanning

●

If the scanner LCD does not display any scan profiles, open the HP Scanner Tools Utility to load the profiles onto the scanner.

●

To reduce paper jams, use scan settings that specify the actual dimensions of the pages that you are scanning.

●

To cancel a scan, press the Cancel (

●

If you press the Scan Duplex ( the scan profile setting. If you press the Scan Simplex ( side of the original.

) button.

) button, the scanner processes both sides of the original regardless of

) button, the scanner processes the face down

●

You can create scan profiles that use non-HP scanning software. For more information, see the HP Scanner Tools Utility Help.

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Scan from the front panel buttons

To scan using the front panel buttons, follow these steps:

1. Load the originals.

2. Use

3. Press either the Scan Simplex ( ) button for one-sided scans or the Scan Duplex ( ) button for two-

and to select the scan profile you want.

TIP: Pressing OK displays the selected scan profile's file type, color mode, and resolution. To return to

the profiles list, press the Back (

sided scans.

) button.

Scan from HP Smart Document Scan Software

You can start a scan from the HP Smart Document Scan Software.

1. Do one of the following:

●

Double-click the HP Smart Document Scan Software icon on the computer desktop.

●

Click Start, point to Programs or All Programs, point to HP, point to HP Smart Document Scan Software 3.7, and then click HP Smart Document Scan Software 3.7.

NOTE: The version number may be different.

2. Select a profile, and then click Scan.

TIP: A description of the selected profile is displayed below the list.

3. Click Done to process the scan and send it to the destination defined in the scan profile.

For more information, see the HP Smart Document Scan Software Help.

Scan from ISIS- or TWAIN-compliant scanning software

You can scan an image or document directly into a software program if the program is ISIS- or TWAINcompliant. Generally, the program is compliant if it has a menu option such as Acquire, Scan, Import New Object, or Insert. If you are unsure whether the program is compliant or what the option is, see the documentation for that program.

1. Start the scanning software, and then select the ISIS or TWAIN data source.

2. Select the settings that are appropriate for the documents that you are scanning.

3. Carry out the appropriate actions to complete the scan.

For more information, see the online help for the scanning software that you are using.

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