HP ScanJet 5 Administrator Manual

Download

HP Network ScanJet 5 Scanner

Administrator’s Guide

Publication number C1306-90913

Second edition, October 1997

Trademarks

PaperPort™ is a trademark of Visioneer, Inc. in the United States and other countries. Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation. Lotus® and Lotus 1-2-3® are U.S. registered trademarks of Lotus Corporation. Adobe Photoshop™ is a trademark of AdobeSystems, Inc., which may be registered in certain jurisdictions. OmniPage Limited Edition® and OmniPage Lite® are registered trademarks of the Caere Corporation. All other products mentioned herein may be trademarks of their respective companies.

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damage in connection with the furnishing, performance, or use of this material.

NOTE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: “Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data Clause at DFARS 52.227-7013.”

Material scanned by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.

FCC Radio Frequency Interference Statement for Models C1307A, C1308A, C1309A, C1310A

Note: This equipment has been tested and found to comply with the limits for a Class Adigital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Note: Changes or modifications to this equipment not expressly approved by Hewlett-Packard may cause harmful interference and void the user’s authority to operate the equipment.

4 EN

Guide to Installing Your HP Network ScanJet 5 Scanner

This manual provides you, as the network administrator, the information you need to set up and maintain the network scanner environment. Information included here complements the information provided in the following:

• HP Network ScanJet 5 Scanner Getting Started Guide, which provides

instructions for setting up the scanner and installing the network software.

• HP Network ScanJet 5 Scanner User’s Guide, which provides users

with instructions on how to use the scanner and the scanner software.

• HP Network ScanJet 5 Scanner Online Help, which provides detailed

instructions for all administrative functions regarding the scanner, in addition to online Help for troubleshooting scanner administrative software problems.

EN 5

6 EN

Guide to Installing Your HP Network ScanJet 5 Scanner . . . . . . . . 5

1 Introducing the HP Network ScanJet 5 Scanner

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

HP Network ScanJet 5 Scanner Features . . . . . . . . . . . . . . . 11

HP Network ScanJet 5 Scanner Components . . . . . . . . . . . . . 12

HP Network ScanJet 5 Scanner Package Contents . . . . . . . . . . 14

2 Initial Software Configuration

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using the HP JetAdmin Software . . . . . . . . . . . . . . . . . . . 17

Configuring the Network Environment . . . . . . . . . . . . . . . . 19

Adding Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Adding Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Configuring Fax Servers and Adding Fax Destinations . . . . . . . . 25

Adding Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . 27

3 Scanner Maintenance

Other Scanner Functions . . . . . . . . . . . . . . . . . . . . . . . . 29

HP JetAdmin Software Maintenance Procedures . . . . . . . . . . . 30

Backing Up the Scanner Configuration . . . . . . . . . . . . . . 30

Restoring the Scanner Configuration . . . . . . . . . . . . . . . . 31

Replicating the Scanner Configuration . . . . . . . . . . . . . . . 31

Displaying the Activity Log . . . . . . . . . . . . . . . . . . . . 32

Displaying the Events Log . . . . . . . . . . . . . . . . . . . . . 32

Displaying Accounting Information . . . . . . . . . . . . . . . . 32

Re-initializing the Scanner . . . . . . . . . . . . . . . . . . . . . 33

Resetting the Scanner . . . . . . . . . . . . . . . . . . . . . . . . 33

Upgrading the Scanner . . . . . . . . . . . . . . . . . . . . . . . 34

Cleaning the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . 35

Replacing the Delivery Guide Sheet . . . . . . . . . . . . . . . . . . 36

Replacing the Lower Rollers . . . . . . . . . . . . . . . . . . . . . . 37

4 Troubleshooting and Error Messages

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Scanner Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 40

Scanner is not Working . . . . . . . . . . . . . . . . . . . . . . . 40

Control Panel is not Working . . . . . . . . . . . . . . . . . . . . 40

Scanned Image Quality is Poor . . . . . . . . . . . . . . . . . . . 40

Scanner Overheats . . . . . . . . . . . . . . . . . . . . . . . . . 40

Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Control Panel Error Messages . . . . . . . . . . . . . . . . . . . . . 45

EN Contents-7

Internal Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Network Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Scanner Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Transaction Log Error Messages . . . . . . . . . . . . . . . . . . . 57

Administrative Software Troubleshooting . . . . . . . . . . . . . . 61

Administrative Software Error Messages . . . . . . . . . . . . . . . 62

HP JetAdmin Software Errors . . . . . . . . . . . . . . . . . . . 62

Fax Server Errors . . . . . . . . . . . . . . . . . . . . . . . . . . 68

E-Mail Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

HP Network ScanJet 5 Utility Error Messages . . . . . . . . . . . . 72

PaperPort Software Troubleshooting . . . . . . . . . . . . . . . . . 77

Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . 77

Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . 78

Fax Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

OCR Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Import and Export File Problems . . . . . . . . . . . . . . . . . 79

Missing E-Mail Links . . . . . . . . . . . . . . . . . . . . . . . 80

PaperPort Software Error Messages . . . . . . . . . . . . . . . . . 82

A Specifications

HP ScanJet 5 Scanner Specifications . . . . . . . . . . . . . . . . . 87

Environmental Ranges . . . . . . . . . . . . . . . . . . . . . . . 88

German Noise Declaration . . . . . . . . . . . . . . . . . . . . . 88

B Warranty and Support Information

Hewlett-Packard Warranty Statement . . . . . . . . . . . . . . . . . 91

Hardware Service during the Warranty Period . . . . . . . . . . . 92

Hardware Service after the Warranty Period . . . . . . . . . . . . 92

Replacement Parts and Accessories . . . . . . . . . . . . . . . . . . 93

Take a look at all HP Support has to offer! . . . . . . . . . . . . . . 94

Customer Support Options Worldwide . . . . . . . . . . . . . . . 96

HP Sales and Service Offices . . . . . . . . . . . . . . . . . . . . . 97

Contents-8 EN

Introducing the HP Network ScanJet 5 Scanner

Overview

The HP Network ScanJet 5 scanner converts black and white documents, drawings, and photographs into an electronic form and sends them to users’computers, to e-mail addresses, to fax numbers (if one of the supported LAN fax products is installed on your network), and to printers. Anyone can use the public destination list displayed at the scanner control panel to send scanned documents to any destination on the list. The network administrator creates and maintains this public destination list. The list can include combinations of users, user groups, and fax numbers.

Registered users (who you have added to the public destination list and who have access to HP Network ScanJet 5 Utility) can create their own private destination lists. These private destination lists can include automatic workflows, which allow users to scan documents directly to specified applications on their computers. Users can then print the scanned documents, send them as e-mail attachments, or use PaperPort™ software for HP by Visioneer to annotate, organize, and distribute the scanned documents.

EN Introducing the HP Network ScanJet 5 Scanner 9

HP JetAdmin software can be used in the following client environments:

Note On Novell NetWare: You can only run the HP JetAdmin software on

Windows® 95 and NT. On Windows NT: You can only run the HP JetAdmin software on an NT

client or on an NT server. On LAN Server: You can only run the HP JetAdmin software on

Windows 95.

• Windows 95, with IPX NetWare and Microsoft shells, or Microsoft®

TCP/IP (32 bit)

• Windows NT 3.51 and 4.0, with IPX NetWare and Microsoft shells, or

Microsoft TCP/IP (32 bit) The following file servers are supported by the HP Network ScanJet 5

scanner:

• Novell NetWare 3.1x, with IPX

• Novell NetWare 4.x NDS, with IPX

• Windows NT 3.51 and 4.0, with TCP/IP

• IBM LAN Server 3.0 and 4.0

Windows NT and LAN Server environments must have network scanner services installed and running on one server in each domain.

The HP Network ScanJet 5 scanner can be configured to run under multiple protocols. In order to configure the scanner, at least one of the protocols must also be running on your PC. For example, if your PC runs only IPX protocol, then the scanner must also run at least IPX.

Before the scanner can be used, it must be connected to the network at the scanner control panel, as described in the Getting Started Guide.You can then configure the scanner, as described in this guide, using JetAdmin. To do this, you must have supervisor access to at least one network environment.

10 Introducing the HP Network ScanJet 5 Scanner EN

HP Network ScanJet 5 Scanner Features

Performance

• 15 ppm at 1 bit/pixel

• Grayscale definition: 1, 4, and 8 bits/pixel

• 300 dpi optical resolution up to 1200 dpi interpolated

• Comes with embedded Optical Character Recognition (OCR) software

• Supports image scanning, e-mail, LAN fax, and groupware software

• Uses G4 and Packbits compression to reduce disk space requirements

Paper Handling

• Supports multiple paper sizes

• Letter 8.5 x 11 in. (216 x 279 mm)

• A4 210 x 297 mm (8.3 x 11.7 inches)

• Legal 8.5 x 14 in. (216 x 356 mm)

• Holds up to 50 pages in Automatic Document Feeder (ADF)

• Scans text, graphics, and photos

Software

• User software

• HP Network ScanJet 5 Utility allows user to define destinations and

user scanner settings.

• PaperPort software can be installed by users to receive, view, and

manipulate documents scanned with the Network ScanJet 5 scanner.

• Administrator software

• HP JetAdmin software allows network administrators to quickly

configure scanners and their associated users pools, print queues, faxes, and distribution lists.

• Recipient software

• PaperPort Viewer software allows recipients of scanned documents,

who don’t have PaperPort software, to view the documents.

Scanner

Introducing the

Interface Support

• Ethernet (also supports 10Base-T and 10Base-2/BNC)

• Token Ring (RJ-45 and DB9 connectors)

• 100Base-VG (also supports 10Base-T Ethernet)

• 100Base-TX (also supports 10Base-T Ethernet)

EN Introducing the HP Network ScanJet 5 Scanner 11

Figure 1

HP Network ScanJet 5 Scanner Components

The following illustrations identify the components of the scanner.

A Control Panel B Automatic Document Feeder (ADF) C Scanner Unit

Figure 2

A ADF B Scanner Glass C Document Setmark

12 Introducing the HP Network ScanJet 5 Scanner EN

Figure 3

A ADF Connector Cable B ADF Connector Socket C Control Panel Connector Socket D Scanner Power Switch E Scanner Power Connector Socket

F Control Panel G Control Panel Connector Cable H LAN Connector (10BASE-T or Token Ring)

Scanner

Introducing the

EN Introducing the HP Network ScanJet 5 Scanner 13

Figure 4

HP Network ScanJet 5 Scanner Package Contents

The following illustrations identify the package contents of the scanner.

A Automatic Document Feeder B Scanner C Documentation D CD-ROM E Scanner Power Cord

14 Introducing the HP Network ScanJet 5 Scanner EN

Initial Software Configuration

Overview

As the network administrator, you configure the scanner and the scanner network environment and add users, printers, fax numbers and distribution lists to create a public destination list for the scanner. You use the HP Network ScanJet 5 administrative software, which is part of the HP JetAdmin software, to perform these functions.

A scanner can be configured for a specific server, domain, or an entire network. The HP Network ScanJet 5 scanner operates in the following network environments:

• Novell NetWare 3.1x, with IPX

• Novell NetWare 4.x NDS, with IPX

• Windows NT 3.51 and 4.0, with TCP/IP

• IBM LAN Server 3.0 and 4.0

Note In NT and LAN Server environments, a scanner service (daemon) must

be installed and running on a server in each domain.

The HP Network ScanJet 5 scanner client software, HP Network ScanJet 5 Utility, operates in the following environments:

• Windows 3.1x, with IPX NetWare shell, or Microsoft TCP/IP

• Windows for Workgroups 3.11, with IPX NetWare shell, or Microsoft

TCP/IP

• Windows 95, with IPX NetWare and Microsoft shells, or Microsoft

TCP/IP (32 bit)

• Windows NT 3.51 and 4.0 with IPX NetWare and Microsoft shells, or

Microsoft TCP/IP (32 bit)

EN Initial Software Configuration 15

In order to configure and use the scanner, the following conditions must be met:

• You must have supervisor privileges on at least one of the network

environments.

• The scanner must be physically connected to the network at the control

panel, as described in the Getting Started Guide.

• You must specify the protocol stack and the frame type in the

Configuration menu at the control panel, as described in the Getting Started Guide.

• You must configure the scanner on at least one network environment, as

described in this chapter.

• At least one destination must be added to the public destination list (or a

fax server must be configured), as described later in this chapter. Destinations are selected from a pool of resources available for the

network environments configured for the selected scanner. Once a destination is added, it appears in the public destination list displayed at the scanner control panel. Using HP Network ScanJet 5 Utility, registered users can select destinations from the public list and include them in their private destination lists.

16 Initial Software Configuration EN

Using the HP JetAdmin Software

HP JetAdmin software runs on the following:

• Novell NetWare: only on Windows 95 and NT

• Windows NT: only on an NT client or an NT server

• LAN Server: only on Windows 95

You configure the scanner starting from the main window of the HP JetAdmin software. First connect to a network environment (with supervisor status). In Windows 95, start the HP JetAdmin software by double-clicking the HP JetAdmin icon in the Windows Control Panel; in Windows NT 3.51 or 4.0, double-click the HP JetAdmin icon in the HP LaserJet program group. The main window is displayed, listing all configured scanners, printers, plotters, and copiers.

Note If you think a device is missing from the list, press the [F5] key to

update (refresh) the window.

All devices are listed in the HP JetAdmin software main window under the following types:

• IPX name

• TCP/IP name

Configuration

Initial Software

To select the preferred name, from the Options menu, choose Preferences. On the default protocol tab of the Preferences dialog box,

select the desired name in the Default Name box:

• If you select IPX, the scanner is named with the bindery name (which is

the MAC/address displayed in the configuration menu at the control panel).

• If you select TCP/IP, the scanner is named with the network name

defined in the DNS server, or (if this is not named) with the scanner IP address.

In the Options menu, you can determine the mode in which you want to work:

• Interview mode (the default), where you answer questions and configure

information in the order you are asked.

• Expert mode, where you enter information on the tabs of the

Configuration dialog box, in the order you choose. To switch to Expert mode, choose Interview mode from the Options

menu. Although the instructions provided here are in Expert mode, the information you enter is the same regardless of the mode you choose.

EN Initial Software Configuration 17

To begin scanner configuration

1 From the JetAdmin software main window, select the scanner you want

to modify.

Note If you don’t see the scanner listed, press the [F5] key to refresh (update)

the window.

2 From the Device menu, choose Modify, or click the Modify icon on the

toolbar. The Configuration for HP Network ScanJet 5 Scanner dialog box appears.

3 Enter information on the tabs of the Configuration dialog box. 4 Click OK to close the dialog box (or Finish if you are in Interview

mode). The changes take effect.

Note

The information included in this chapter describes how to configure the scanner initially. Please refer to online Help for information regarding how to maintain the configuration.

Now that you have installed the scanner software, you will need to use the HP JetAdmin software to connect the scanner to the network.

To complete the scanner configuration

1 In the Configuration dialog box, click the General tab. 2 In the Description box, type a description of the scanner, such as its

location or an explanation of the model. This field is optional. The description appears in the main window of the JetAdmin software. The scanner name is shown here and cannot be changed.

18 Initial Software Configuration EN

Configuring the Network Environment

The network environments on which the selected scanner is currently configured are listed on the Networks tab, under Configured Network Environments.

Note You may not need to enter any information on this tab, since the network

environment (such as an NT domain name, a LAN server domain name, a NetWare 3.1x server name, or an NDS tree name) is added automatically to the list when the first resource (user, user group, print queue, or fax server link) belonging to that environment is added to the public destination list.

The Synchronize Time With box displays the network environment with which the scanner’s internal time is synchronized.

To configure additional environments

1 On the Networks tab, click Change to display the Network

Environments dialog box.

2 In the Available box, select a network environment with which you want

the scanner to work. This list shows all available networks for which the scanner has not yet been configured and for which you have supervisor access privileges. Only networks using the same protocol stack as the scanner are displayed.

3 Click Add. The network environment is added to the Configured box.

The first environment added becomes the environment with which the scanner’s internal time is synchronized, unless you specify otherwise.

4 Click OK.

If you have added a NetWare 4.x NDS network environment, the appropriate dialog box appears.

Configuration

Initial Software

To select a server in an NDS network environment

1 In the NetWare NDS Network Environment dialog box, enter the

Scanner NDS Context, which defines the context where the scanner object is created in the NDS tree.

2 Select the Scanner Server, which is the name of the server used by the

scanner. If you have added an NT environment or a LAN Server environment,

the HP JetAdmin software displays a dialog box with the current settings.

EN Initial Software Configuration 19

To view or change properties for a network environment

1 On the Networks tab, click Change. 2 In the Configured box of the Network Environments dialog box, select

the environment for which you want to change information and click Properties.

For information regarding changing or deleting network environments, see the online Help.

You can do the following:

• For NDS environments, you can change the Scanner Server if you’ve

logged in with supervisor access.

• For NT environments, you can change the reference to the server

currently running the network scanner service.

• For LAN Server environments, you can view the current settings.

• For NetWare 3.x environments, no settings are needed.

See the readme file for information about multiple-domain environments.

20 Initial Software Configuration EN

Adding Users

Add users to the public destination list shown at the scanner control panel using the Users tab of the Configuration dialog box. The Control Panel Users box on this tab displays the user destinations that are currently configured for the selected scanner.

Note An entire user group for a specified network can be added as a

distribution list, as described in “Adding Distribution Lists” later in this chapter.

To add users to the control panel destinations list

1 On the Users tab of the Configuration dialog box, click Change to

display the Users dialog box. The Available Users box lists,by network type, all available network users who have not yet been added to the public destination list. (Network types include NT domain, LAN Server, NetWare 3.x, and NDS.)

Tip Before adding users, make sure the default settings described in steps 2,

3, and 4 are correct. These settings will be applied to all users you add in this dialog box. Changing the default settings does not affect user destinations that have already been added.

Configuration

Initial Software

2 In the Naming Convention box, select a default naming convention that

will apply to all users added in this dialog box. The naming convention defines how the user is identified in the destination list. The following naming conventions are available:

• User name—The name used to identify the user on the network. This

is the default.

• Full name—The network full name associated with the network

user.

• Ask each time—Stipulates that you will be asked to enter a name in

the User Properties dialog box every time a user destination is created.

3 In the User Rights box, assign a default user permission.

• Receive only—Allows the user to receive only documents from HP

Network ScanJet 5 scanners.

• Full access—Allows the user to receive documents and also to send

to any destination on any network environment currently supported by the network scanner.

EN Initial Software Configuration 21

4 Identify the default workarea root location by typing a path, or use the

[...] (Browse) button to enter the path. The workarea root is the parent directory to where individual users’ workareas will be stored.The user workarea is the directory used by the scanner to temporarily store scanned data. Each user has just one workarea; if a user has already been assigned a workarea because he or she is using multiple scanners, this location is automatically used.

5 In the Available Users box, for each network type, click the leftmost

icon (the plus or minus sign) to expand or collapse the list.

6 Add a user from the list by selecting a user name and then clicking Add.

The name appears in the Control Panel Users list. If this is the first user to be added to an NDS or NT environment, you will be prompted for more information, as described previously under “Configuring the Network Environment.”

7 If you have selected Ask Each Time for the Naming Convention, you

will be asked to select a user name to display at the scanner control panel. This will also happen whenever a naming conflict occurs.

8 When you have finished adding users to the Control Panel Users list,

click OK. To change the name displayed at the scanner control panel, the user

rights, or the workarea for a specific user, select the user name in the Control Panel Users box in the Users dialog box and click Properties. In the User Properties dialog box, make the appropriate changes and click OK.

For more information about maintaining user destinations, see the online Help.

22 Initial Software Configuration EN

Adding Printers

Printer destinations, available using the Copy function at the scanner control panel, are configured on the Printers tab of the Configuration dialog box. The printers can be direct network printers that are physically connected to the network or print queues that are logical printers configured on a server.

To configure a direct network printer

TCP/IP must be selected as the protocol stack on the scanner before you can configure a direct network printer.

1 On the Printers tab of the Configuration dialog box, click Direct

Network Printers to display the Direct Network Printers dialog box.

2 Under Current Settings, click New. 3 In the Control Panel Name box, type a unique name that will identify

the printer at the scanner control panel.

4 In the Printer Address box, type the IP address. 5 In the Printer Type box, select a printer class (model name) that will

allow the scanner to optimize the print quality.

6 Click Apply. The printer name appears in the Control Panel Printers list.

Configuration

Initial Software

EN Initial Software Configuration 23

To configure a print queue

1 On the Printers tab of the Configuration dialog box, click Print Queues

to display the Print Queues dialog box. The print queues that can be added to the scanner control panel appear, by network environment, in the AvailablePrint Queues box.

Note Before adding print queues, make sure the default settings described in

steps 2 and 3 are correct. These settings apply to all print queues you add in this dialog box. Changing the default settings affects only print queues added after the change.

2 In the Naming Convention box, select a default naming convention that

will apply to all print queues added in this dialog box. The naming convention defines how the printer is identified in the destination list. The following naming conventions are available:

• Print queue name—The name used to identify the print queue on

the network. This is the default.

• Ask each time—You will be asked to enter a name in the Print queue

Properties dialog box every time a print queue destination is created.

3 In the Printer Type box, select a printer class (model name) that allows

the scanner to optimize print quality. The default is None.

4 In the Available Print Queues box, for each network type, click the

leftmost icon (the plus or minus sign) to expand or collapse the list.

5 Add print queues by selecting a print queue in the Available Print

Queues box and clicking Add. The print queue name is displayed in the Control Panel Print Queues box.

6 If you have selected Ask Each Time for the Naming Convention, you

will be asked to enter a print queue name to display at the scanner control panel. This will also happen whenever a naming conflict occurs.

7 When you have finished adding print queues to the Control Panel Print

Queues list, click OK. The network environment to which the print queue belongs is automatically added, if it has not previously been added.

24 Initial Software Configuration EN

Configuring Fax Servers and Adding Fax Destinations

Configure installed fax servers and fax destinations through the Faxes tab of the Configuration dialog box.

A fax server must be configured and then selected for the scanner before a user can scan a document to a fax destination.

See the HP Network ScanJet 5 Scanner web page (http://www.hp.com/go/network-scanning) or contact an authorized HP dealer for the most updated list of supported LAN fax servers.

For information regarding maintaining fax server and fax destination information, see the online Help.

The following procedure is an example you can use for a configuration reference.

To configure and then select a LAN fax server

1 In the Fax Server box on the Faxes tab, click Configure to display the

Lan Fax Configuration dialog box.

2 In the Supported Lan Fax Product box, select the vendor for the LAN

fax that is connected to the network.

3 Click Configure to display the Fax Server Selection dialog box. 4 In the Available Network Servers box, select the network server to

supply the first part of the Fax Server Directory location.

5 In the Fax Server Directory box, type the server and directory where the

fax system files are stored, or click Browse to locate the directory.

6 In the Scanner ID box, type the ID for the scanner, if appropriate. For

Biscom servers, this is the name used in the Biscom administration software to define the print queue associated with the scanner.

7 Click OK. The Lan Fax Configuration dialog box is once again

displayed.

Configuration

Initial Software

EN Initial Software Configuration 25

To specify fax transmission options

1 On the Faxes tab, in the Fax Server box, click Configure. 2 In the Lan Fax Configuration dialog box, in the Supported LAN Fax

Products box, select the vendor for the LAN fax that is connected to the network.

3 In the Fax Option box, click Advanced to display the Fax Transmission

Advanced Options dialog box.

4 In the Transmission Options box, enter the number of retries and the

retry rate, and select the maximum transmission speed and the resolution. Select ECM to enable the Error Connection Module, which checks the fax for accuracy every few thousand pixels. ECM takes longer than manual transmission, but results in clearer fax images.

5 In the File Format box, select the file format in which the faxes will be

transmitted.

Note This option is not available for all LAN fax products.

6 If the fax server does not support sending notifications to users, select

Diable Notification To Users.

7 If the scanner is connected to a network printer, select Enable

Transaction Report Printing; in the Selected Printer box, you can select a printer to print the fax transaction reports.

8 When you’ve finished configuring the server, click OK.

To add new fax destinations

1 On the Faxes tab of the Configuration dialog box, in the Control Panel

Faxes box, click Change to display the Faxes dialog box.

2 Under Current Settings, click New. 3 In the Control Panel Name box, type a name for the fax destination, as it

will appear on the scanner control panel.

4 In the Fax Number box, type the fax number for the new fax destination.

Use the format specified by your fax server.

5 In the Retry box, type the number of attempts that should be made to

dial the fax destination before canceling the request.

6 In the Accounting Code box, enter the accounting name you’ve

associated with the fax destination. This is optional. If left empty, JetAdmin uses the accounting information entered for the fax server.

7 Click Apply to confirm the fax destination. The fax destination is

displayed in the Control Panel Faxes list.

26 Initial Software Configuration EN

Adding Distribution Lists

You can create distribution lists consisting of an entire network user group or of a custom combination of users and fax destinations, and add them to the public destination list. Distribution lists are displayed and configured from the Distributions tab.

For information regarding maintaining distribution lists, see the online Help.

To create a distribution from a network user group

1 On the Distributions tab, click Change to display the Distributions

dialog box. The user groups that can be added as a distribution list to the public destination list are displayed, by network environment, in the Available User Groups box. Only user groups belonging to networks for which you have supervisor privilege are listed.

Tip Before adding a user group, make sure the default settings, described in

steps 2 and 3, are correct. These settings will apply to all users and distribution lists you add in this dialog box.

2 In the Naming Convention box, select a default naming convention that

will apply to all user groups added in this dialog box. The naming convention defines how the user group is identified in the destination list. The following naming conventions are available:

• User group name—The name used to identify the user group in the

network. This is the default.

• Ask each time—You will be asked to enter a name in the

Distribution Properties dialog box every time a user group distribution is added.

3 In the User Defaults box, select Ask Each Time if you want to display

the User Properties dialog box for every network user who has not previously been added to the user pool.

4 Select a user group from the Available User Groups list and click Apply.

The user group name appears in the Control Panel Distributions box.

5 If you have selected Ask Each Time for the Naming Convention, the

Distribution Properties dialog box is displayed whenever a naming conflict occurs. Enter a new name for the distribution list in this dialog box.

6 If you have selected Ask Each Time under User Defaults, the User

Properties dialog box appears whenever a user included in the user group has not already been added through the Users tab. Add user properties.

7 When you have finished adding user groups to the Control Panel

Destinations list, click OK.

Configuration

Initial Software

EN Initial Software Configuration 27

Note If the network to which the selected user group belongs has not been

added to the scanner environment, it will automatically be added at this time.

To add a custom distribution list

1 On the Distributions tab, click Change to display the Distributions

dialog box.

2 In the Distributions dialog box, click New to display the Distribution

Properties dialog box. All user and fax destinations belonging to the scanner are listed in the Available Destinations box.

3 In the Control Panel Name box, type a name by which the distribution

list will be identified on the scanner control panel.

4 In the Available Destinations box, select a destination to be included in

the distribution list and click Add. The destination is displayed in the Included Destinations list.

5 When you have finished adding the destinations to be included in the

distribution list, click OK.

28 Initial Software Configuration EN

Scanner Maintenance

Other Scanner Functions

Once the scanner is configured and operational, you can perform backups, view reports, reset configuration parameters, and upgrade the firmware, as described in this chapter.

In addition, this chapter contains procedures for cleaning and maintaining the scanner itself. For details on ordering, see “Replacement Parts and Accessories” in Appendix B.

EN Scanner Maintenance 29

HP JetAdmin Software Maintenance Procedures

The HP JetAdmin software provides you with tools to quickly perform scanner maintenance. For each of the procedures described on the following pages, you’ll need to first select the scanner in the HP JetAdmin software and then select the procedure on the Tools tab of the Properties dialog box.

To get to the Tools tab

1 Connect to a network environment (with supervisor status) and start the

HP JetAdmin software. The main window appears, listing all configured scanners, printers, plotters, and copiers.

2 Select the scanner for which you want to perform a maintenance

procedure.

3 From the Device menu, choose Properties. 4 In the Properties dialog box, click the Tools tab.

Backing Up the Scanner Configuration

It’s a good idea to back up your scanner configuration on a frequent and regular basis. Always do a backup before product exchange.

To back up the scanner configuration

1 On the Tools tab of the Properties dialog box, click the Backup icon. 2 In the Commands box, click Backup. 3 In the Backup dialog box, specify the directory in which the backup

should be placed.

4 Click OK. The message Backup in progress is displayed until

the backup is completed. You can click Abort at any time to cancel the backup. The message Scanner backup was successfully completed is displayed at the end of the process.

To check the results of the backup, refer to the Events Log.

30 Scanner Maintenance EN

Restoring the Scanner Configuration

You can restore a backup of previously saved configuration data to a selected scanner. Because you can choose a target scanner that is different from the original one, this procedure can be used when replacing a scanner. The new scanner must first be connected to the network and configured from the scanner control panel, as described in the HP Network ScanJet 5 Getting Started Guide.

To restore the scanner configuration

1 On the Tools tab of the Properties dialog box, click the Backup icon. 2 In the Commands box, click Restore/Exchange. 3 In the Restore dialog box, enter the directory in which the backup is

stored.

4 Click OK. The directory you specified is checked to make sure the file

exists. The restore procedure is canceled if files are missing. A message warns that the restore procedure overwrites the current configuration of the scanner.

5 Click OK. Messages are displayed to indicate when the restore is in

progress and when it is completed. To check the results of the restoration, refer to the Events Log.

Replicating the Scanner Configuration

Scanner

Maintenance

You can replicate (copy) the configuration of one scanner to another, providing a simple method for aligning the configurations of multiple scanners. Of course, the first scanner must already have been configured from the scanner control panel.

To replicate the scanner configuration

1 On the Tools tab of the Properties dialog box, click the Backup icon. 2 In the Commands box, click Replicate. 3 In Source Scanner box of the Replicate Scanner dialog box, select the

scanner from which the configuration will be copied. The Target Scanner box displays the name of the currently selected scanner.

4 Click OK. The message “Scanner replicate in progress” appears both for

the download from the source scanner and for the upload to the target scanner. The message “Scanner replicate successfully completed” appears at the end of the process. You can abort the operation at any time prior to its completion.

To check the results of the replication, refer to the Events Log.

EN Scanner Maintenance 31

Displaying the Activity Log

The activity log displays the last 128 activities logged for the currently selected scanner. For each activity, the log displays the date, time, user, activity, and destination.

To display the activity log

1 On the Tools tab of the Properties dialog box, click the Reports icon. 2 In the Commands box, click View Activity Log. 3 To save the log to a file, click Save to File. 4 To clear all log entries, click Clear Log. 5 When you have finished viewing the log, click OK.

Displaying the Events Log

The events log displays the last 128 internal scanner events (such as errors and failures) logged for the currently selected scanner. For each event, the log includes the date, time, event, and description.

To display the events log

1 On the Tools tab of the Properties dialog box, click the Reports icon. 2 In the Commands box, click View Events Log. 3 To save the log to a file, click Save to File. 4 To clear all log entries, click Clear Log. 5 When you have finished viewing the log, click OK.

Displaying Accounting Information

The accounting report displays the following totals for each configured user: distributed documents, distributed pages, scanned documents, scanned pages, faxed documents, faxed pages, total number of scanned pages, and date and time of the last time the user accessed the scanner.

To display the accounting information

1 On the Tools tab of the Properties dialog box, click the Reports icon. 2 In the Commands box, click Accounting. 3 To save the accounting information to a file, click Save to File. 4 To reset the currently selected user accounts, click Reset Accounts. 5 When you have finished viewing the accounting information, click OK.

32 Scanner Maintenance EN

Re-initializing the Scanner

You can re-initialize (reboot) the currently selected scanner remotely if you have supervisor privileges on at least one of the network environments configured in the scanner.

To re-initialize the scanner

1 On the Tools tab of the Properties dialog box, click the Reset icon. 2 In the Commands box, click Re-initialize. 3 When the message Re-initialize the scanner is displayed,

click OK.

Resetting the Scanner

Caution Resetting the scanner will erase all scanner configuration information.

You will need to reconfigure the scanner after a reset.

You can restore the original factory defaults on the selected scanner, You can resterasing all data stored on the scanner’s internal hard disk. Since all the scanner data distributed on the network file servers is cleared, you must have supervisor access for each of the servers. Only those network environments currently running and on which you have supervisor access will be cleared.

Scanner

Maintenance

To reset the scanner

1 On the Tools tab of the Properties dialog box, click the Reset icon. 2 In the Commands box, click Reset to Factory Defaults. 3 When the message This will erase ALL data from the

selected scanner. Reset scanner to factory defaults? is displayed, click OK.

EN Scanner Maintenance 33

Upgrading the Scanner

You can upgrade the firmware for the selected scanner (or restore the firmware to the previous version). You must have supervisor privileges on the network environments for which the scanner is configured, and the scanner must be fully configured in order to be upgraded.

To upgrade the scanner

1 On the Tools tab of the Properties dialog box, click the Upgrade icon. 2 In the Commands box, click Firmware Upgrade to display the Upgrade

dialog box.

3 In the FW Image box, type the location of the firmware (for new

upgrades, usually a floppy drive) or click Browse to locate the firmware.

4 In the Network Environments box, select the network environment you

want to use in the upgrade. This box lists all network environments on which the scanner has been configured and for which you have supervisor privilege.

5 Click OK.

To check the results of the upgrade, refer to the Event Log.

34 Scanner Maintenance EN

Cleaning the Scanner

You’ll occasionally want to clean your scanner, as described in the following procedure.

Caution Always turn off the scanner and unplug all power cords before cleaning.

To clean the scanner

1 With a clean, soft cloth and a mild detergent, wipe off the outside of the

scanner.

2 Dry the scanner with a clean, soft cloth. 3 Open the ADF. (If you remove the ADF, be sure to disconnect the cables

first.)

4 Open the delivery guide by grasping the small plastic handles on either

side of the delivery guide and pulling down.

5 Use a clean, soft, dry cloth to wipe the inside surface of the delivery

guide sheet.

6 Close the delivery guide and wipe its outside surface with the cloth.

Scanner

Maintenance

EN Scanner Maintenance 35

Replacing the Delivery Guide Sheet

Replace the delivery guide sheet if the scanning quality is still poor after cleaning (if, for example, vertical black lines appear on the paper).

To replace the delivery guide sheet

1 Lift up the ADF. 2 Open the delivery guide by grasping

the small plastic handles on either side of the delivery guide and pulling down.

3 Remove the used delivery guide sheet. 4 Install the new delivery guide sheet

by aligning its holes with the small plastic spindles on the delivery guide and pressing down.

Note

Make sure that the free end of the clear guide is tucked behind the white padded sheet.

36 Scanner Maintenance EN

Replacing the Lower Rollers

Replace the lower rollers if they are worn (if, for example, you are picking up multiple sheets of paper).

To replace the lower rollers

1 Lift up the control panel. 2 Press down on the plastic cover

located behind the right hand roller, and pull the cover towards you.

3 Move the rollers to the right and

remove the rollers and roller bar.

4 Install new lower rollers by inserting

the left side into the matching bar in the scanner.

Scanner

Maintenance

EN Scanner Maintenance 37

5 Replace the plastic cover, putting the

bottom feet in place first.

38 Scanner Maintenance EN

Troubleshooting and Error Messages

Overview

This chapter describes problems that can occur during the scanning process, including error messages you may encounter, that can originate from several sources:

• At the scanner. Most of the messages displayed on the control panel of

the scanner are status or information messages. However, error messages, requiring some action to be taken before scanning can proceed, are also displayed. These messages, together with recommended actions, are described in this chapter.

• In the user software. Messages are displayed in HP Network ScanJet 5

Utility when an error occurs while the user is performing some function connected with scanning. If the user is using the PaperPort software as their inbox, problems may occur and error messages may be displayed in connection with this software. Solutions to HP Network ScanJet 5 Utility and PaperPort software problems and error messages can be found both in this document and in the HP Network ScanJet 5 Scanner User’s Guide.

• In the administrative software. Error messages are displayed in

JetAdmin when an error occurs during an administrative process. Solutions to these problems can be found later in this chapter.

EN Troubleshooting and Error Messages 39

Scanner Troubleshooting

If you have problems with the scanner, proceed as described in the following paragraphs.

Scanner is not Working

Make sure of the following:

• The power cord is connected securely to the scanner and is plugged into

an electrical outlet.

• The scanner is turned on.

• The scanner is connected to the network.

• The scanner is unlocked. If you try to scan a document when the scanner

is locked, it will emit a harsh, grinding sound. If these conditions are met, turn the scanner off, wait 30 seconds, and

turn the scanner back on to reset it.

Control Panel is not Working

Make sure of the following:

• The power cord is plugged into an electrical outlet.

• The control panel is correctly connected to the network box.

• Check the control panel contrast. You can change the contrast using the

arrow keys. If the problem persists, call HP Support Services.

Scanned Image Quality is Poor

If scanned pages are blank, white, or have repeated patterns, first make sure that a page is not already on the scanner glass. Then check to see if the rollers, scanner glass, or delivery guide are dirty or need replacement, as described in “Scanner Maintenance” in Chapter 3.

Scanner Overheats

The scanner automatically shuts off if environmental conditions cause it to overheat. If this happens, switch the on/off switch to off, wait for the scanner to cool down, and switch on the scanner to operate.

40 Troubleshooting and Error Messages EN

Clearing Paper Jams

When you have a paper jam, the scanner control panel displays an error message directing you to where it occurred: the start of a page, the end of a page, or inside the ADF. Use one of the following procedures to clear the paper jam.

To clear jams at the start of a page

1 Open the ADF cover. 2 Remove the jammed paper. 3 Close the ADF cover securely. 4 The control panel prompts you to do

• Reinsert the paper and press the [Go]

• Stop scanning and save your data by

• Stop scanning without saving your

one of the following: button to continue scanning. pressing [Stop]. data by pressing [Abort].

EN Troubleshooting and Error Messages 41

Troubleshooting

To clear jams at the end of a page

1 Open the ADF cover, and lift up the

document tray.

2 Remove the jammed paper. 3 Close the document tray and the ADF

cover securely.

4 The control panel prompts you to do

one of the following:

• Reinsert the paper and press [Go] to

continue scanning.

• Stop scanning and save your data by

pressing [Stop].

• Stop scanning without saving your

data by pressing [Abort].

42 Troubleshooting and Error Messages EN

To clear jams inside the ADF

1 Open the ADF cover. 2 Lift up the ADF unit. 3 Open the delivery guide by grasping

the small plastic handles on either side of the delivery guide and pulling down.

4 Remove the jammed paper.

EN Troubleshooting and Error Messages 43

Troubleshooting

5 Close the delivery guide sheet by

aligning its holes with the small plastic spindles on the delivery guide and pressing down.

6 Close the document tray and the ADF

cover securely.

7 The control panel prompts you to do

one of the following:

• Reinsert the paper and press [Go] to

continue scanning.

• Stop scanning and save your data by

pressing [Stop].

• Stop scanning without saving your

data by pressing [Abort].

44 Troubleshooting and Error Messages EN

Control Panel Error Messages

Error messages displayed at the control panel are identified by a number, which HP Support Service uses to resolve the problem, if necessary. In some cases a second number, further identifying the problem, will also be included.

Internal Errors

Error Message Error Description Actions

— Self-test Error: XY The control panel is not working.

If the error is OD, a key was pressed during the control panel boot and it is a warning message.

— Self-test Initializing...Wait

Internal Error HP Network ScanJet 5Halted

Internal Error Internal Memory Error

Internal Error OutofMemory

The message is displayed continuously. The control panel is working but something is wrong with the connection.

Internal information in temporary storage cannot be accessed.

Internal memory error. Powercycle the scanner.

Internal memory error. If the error message is displayed

Power cycle the scanner. Call HP Support Service.

Check if the cable is properly plugged-in.

If the error persists, call HP Support Service.

Power cycle the scanner. If the error persists, call HP

Support Service.

If the error persists, call HP Support Service.

just after booting, too many destinations or print queues are defined. In the HP JetAdmin software,remove some of the destinations from the scanner configuration and reset the scanner.

Troubleshooting

If message is displayed when a user is selected, the user has too many destinations defined. Use the HP Network ScanJet 5 Utility to remove private destinations, then use the Reinitialize option under the Tools tab to reset the scanner.

EN Troubleshooting and Error Messages 45

Error Message Error Description Actions

Internal Error Communication Error

14 Internal Error Control Panel Error

Internal Error HP Network ScanJet 5 halted

Internal Error Internal Memory Error

65-66

Internal Error HP Network ScanJet 5 halted

The control panel is working but something is wrong with the connection.

The control panel LCD is not working.

There is a connection problem with the scanner.

Internal memory error. Power cycle the scanner.

Bad internal behavior. Power cycle the scanner.

Check if the cable connecting the control panel is properly plugged-in.

Powercycle the scanner. If the error persists, call HP

Support Service. Powercycle the scanner.

If the problem persists, call HP Support Services.

Powercycle the scanner. Check if all cables are properly

plugged in. If the problem persists, call HP

Support Service.

If the problem persists, call HP Support Service.

70, 71, 72

Internal Error Configuration Error

Internal Error Internal Disk Error. Press any key...

The internal configuration information is not accessible

The internal message information for the language you’ve chosen cannot be accessed.

Try to reconfigure the scanner If the problem persists, call HP

Support Service. You can continue to use the

scanner, which will display the messages in English.

Try to change the scanner language.

If the problem persists, call HP Support Service.

46 Troubleshooting and Error Messages EN

Error Message Error Description Actions

Internal Error Internal Disk Error. Press any key ...

The internal message information for the language you’ve chosen is corrupted.

You can continue to use the scanner, which will display the messages partially in the language you’ve chosen and partially in English.

Try to change the scanner language.

If the problem persists, call HP Support Service.

EN Troubleshooting and Error Messages 47

Troubleshooting

Network Errors

Error Message Error Description Actions

101

Rebooting...

102

Control Panel Locked...

103

Too Many Fax Numbers Entered Press any key...

104

No Users Found Press any key...

105

No Destinations Found Press any key…

106

No Printers Found Press any key...

Please wait. The network scanner is rebooting.

The scanner is in a configuration phase.

The scanner reached the maximum allowed number of temporary fax numbers.

The scanner has been correctly initialized, but the destination pool is empty (not an error).

Note: This could happen after a restorefromanoldbackupif destinations were removed from the network after the date of the old backup.

No action is required. The scanner has received a reset command from the HP JetAdmin software. When the reboot finishes, the scanner will be ready for use again.

No action is required. The scanner has received a configuration command from the HP JetAdmin software.When configuration finishes, the scanner will be ready for use again.

No action is required.

Add missing users/destinations/printers to the scanner.

In the HP JetAdmin software, configure the scanner and create a list of users/destinations/printers.

If the problem persists, unconfigure the scanner and configure it again from scratch.

If the problem persists, call HP Support Service.

107

No Prv Destinations Found Press any key...

108

Destination Locked <User Name>(err)

The private destinations related to the user validated at the control panel have not been previously configured.

The selected destination has the workarea locked.

Check that the user has correctly configured private destinations.

Install the HP Network ScanJet 5 Utility on the user’s computer, then configure the user’s private destinations.

If the problem persists, call HP Support Service.

Use the HP Network ScanJet 5 Utility to unlock the workarea.

48 Troubleshooting and Error Messages EN

Error Message Error Description Actions

109

Invalid Destination <User Name>(err)

110

Protocol Stack Unconfigured Press any key ...

111

Printer not found <Printer Name>(err)

112

Send to User Error <User Name>(err)

The user corresponding to the selected destination is no longer defined in the configuration. The job has been canceled.

The correct Protocol Stack must be selected before exiting the special menus.

The print queue selected as the scanning destination cannot be found.The job has been canceled.

The HP Network ScanJet 5 scanner detected an error while sending a job to the user. The job has been canceled.

Use the HP JetAdmin software to reconfigure the destination name in the user pool.

At the scanner control panel, select the correct Protocol Stack.

Use the HP JetAdmin software to configure the printer.

Check if the maximum available disk space for the workarea owner has been reached.

Check if the server disk is full. Check the LAN cable. Check if the HP Network ScanJet

5 scanner has create and write permissions in the workarea owned by the selected destination.

If the user workarea is configured in an NT or LAN Server environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active.

If the destination is an e-mail address, check if the HP Network ScanJet 5 Scanner service (daemon) has been upgraded to e-mail functionality.

Check if the network scanner object still exists in the server bindery.

EN Troubleshooting and Error Messages 49

Troubleshooting

Error Message Error Description Actions

115

Internal Error Out of Memory (err)

120, 121, 122, 123

Internal Error Internal Disk Error(err) HP Network ScanJet 5 halted

124

Network Error Prv Destinations Access Error (err)

Internal memory error. If this message appears just after

booting, there are too many public destinations or print queues defined. Run the HP JetAdmin softwaretoremovesome destinations, then turn the scanner off and on.

If the error message appears when the user is selected, the user has too many destinations defined. Use the HP Network ScanJet 5 Utility to remove some private destinations, then use the Reinitialize option under the Tools tab to reset the scanner.

If the problem persists, call HP Support Service.

An error has occurred in opening, reading, or writing a file on the network scanner internal hard disk, or the file is corrupted.

A user’s private destinations list is configured in a wrong format.

Reboot the scanner. If the problem persists, call HP

Support Service.

Run the HP Network ScanJet 5 Utility to reconfigure the user’s private destinations list.

If the problem persists, call HP Support Service.

130

Fax Server Not Found

131

Error Sending Fax

132

Network Error

The fax server destination could not be found.

The scanner detected an error while sending data to the fax server.

The scanner detected an error while receiving notification from the fax server.

Verify the installation match between the fax server and the HP Network ScanJet 5 scanner.

Verify that the HP Network ScanJet 5 scanner configuration is correct.

Use the HP JetAdmin software to verify the status of the fax server .

Verify that the HP Network ScanJet 5 scanner configuration is correct.

Use the HP JetAdmin software to verify the status of the fax server .

50 Troubleshooting and Error Messages EN

Error Message Error Description Actions

133

General User Disabled Press any key ...

134

Fax Server Disabled Press any key ...

135

Too Many Destinations Please Deselect Some of Them Press any key ...

140

Network Error Network Load Error(err) HP Network ScanJet 5 halted

The scanner is working, but the general user or fax server is disabled.

There are too many destinations selected on the scanner’s control panel.

An error occurred while loading or connecting to the network stack (Ethernet), or there was a problem accessing the ring (Token Ring), or there was a problem initializing the TCP/IP stack.

Use the HP JetAdmin software to configure the general user or fax server.

Deselect some destinations.

Check the LAN cable. Check if the server is available. If the workarea is configured in an

NT or LAN Server environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active.

If the problem persists, call HP Support Service.

141

Network Error NetWare Init Error (err) HP Network ScanJet 5 halted

142

Network Error SNMP Init Error (err) HP Network ScanJet 5 halted

143

Network Error SAP Init Error (err) HP Network ScanJet 5 halted

EN Troubleshooting and Error Messages 51

An error occurred during the NetWare protocol initialization.

An error occurred while initializing SNMP or when MIB was registered.

An error occurred while initializing SAP.

Turn the scanner off and on. If the problem persists, call HP

Support Service.

Call HP Support Service.

Troubleshooting

Error Message Error Description Actions

144

Network Error Log Init Error (err) Press any key...

145

Network Error Diagnostic Failed (err) HP Network ScanJet 5 halted

146

Network Error Network Card Changed NW ScanJet 5 halted

150

Network Error Password Not Found(err) Press any key...

There was a problem while initializing the logging file recorded on the scanner’s hard disk.This does not affect other scanner functions.

There was an error running a diagnostic on the scanner network interface.

The network card has been changed; this is an invalid operation.

The scanner cannot get the user’s password from the server.

Run the HP JetAdmin software and clear the event log and the activity log.

Restart the scanner. If the problem persists, call HP

Support Service. Power cycle the scanner.

If the problem persists, call HP Support Service.

Send the HP Network ScanJet 5 scanner to the Repair Center to have the network card changed.

Check that the user has correctly configured his or her password.

If the problem persists, call HP Support Service.

151

Network Error Download Private Error(err) Press any key...

152

Network Error User Not Reachable(err)

155

Network Error Time Sync Error (err) Press any key...

There is a problem reading the private user files from the server, or the server is not available.

An error occurred while the scanner was synchronizing the date and time with the server.

Try the operation again. Check the LAN cable. Check if the server is available. If the user workarea is configured

in an NT or LAN Server environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active.

Check the LAN cable. Check if the time server is

available. Check if the server date and time

clock is working correctly. In the HP JetAdmin software,

check that the time server is configured correctly.

52 Troubleshooting and Error Messages EN

Error Message Error Description Actions

156

Internal Error No Unique File Name Press any key ...

160

Open Remote File Error <File Name>(err)

A unique file name for the scanner document could not be created. This problem occurs if the server clock has been set to a value back in time.

An error has occurred in creating or opening a file on the server disk. This happens when a file cannot be created in the destination workarea.

Check if the server date and time are set correctly.

Check if the maximum available disk space for the workarea owner has been reached.

Check if the workarea associated with the selected destination still exists on the server disk.

Check if the specified path exists. Check if the server disk is full. Check if the HP Network ScanJet

5 has create and write permissions in the specified path.

If the user workarea is configured in a NetWare server, check if the trustees have been removed. Add them using NetWare tools or use HP JetAdmin software to reassign to the user the same network environment.

If the server in which the user has been configured is in an NT or LAN Server environment, check if the HP Network ScanJet 5 scanner service (daemon) is active.

161

Read Remote File Error <File Name>(err)

EN Troubleshooting and Error Messages 53

An error occurred in reading the specified file on the server disk.

If the server in which the user has been configured is in an NT or LAN Server environment, check if the HP Network ScanJet 5 scanner service (daemon) is active.

Check if the HP Network ScanJet 5 scanner has the correct permissions in the specified path.

Troubleshooting

Error Message Error Description Actions

162

Write Remote File Error (File Name>(err)

170

Transport Connection Error <Server Identifier>(err)

An error occurred in writing the specified file on the server disk.

The HP Network ScanJet 5 scanner detected an error while trying to connect to the server specified.

Check if the maximum available disk space for the workarea owner has been reached.

Check if the workarea associated with the selected destination still exists on the server disk.

Check if the server disk is full. If the server in which the user has

been configured is in an NT or LAN Server environment, check if the HP Network ScanJet 5 scanner service (daemon) is active.

Check if the HP Network ScanJet 5 scanner has write permissions in the path specified.

Try the connection again. Check the LAN cable. Check if the server is running and

can be reached. Check if the server address is

configured correctly. Check if the network scanner

object still exists in the network environment in which the destination is configured.

If the server in which the user has been configured is in an NT or LAN Server environment, check if the HP Network ScanJet 5 scanner service (daemon) is active.

If the problem persists, reboot the HP Network ScanJet 5 scanner.

54 Troubleshooting and Error Messages EN

Error Message Error Description Actions

171

Transport Disconnection Error <Server Identifier>(err)

172

Scanner Validation Error <Server Identifier>(err)

173

Connection Timed Out <Object Name>(err)

174

Net Channel Full <Object Name>(err)

The HP Network ScanJet 5 scanner detected an error while it was trying to disconnect from the server.

The HP Network ScanJet 5 scanner detected an error during validation from the server.

The connection between the HP Network ScanJet 5 scanner and the named object was cut off during transmission for some unknown reason or because the channel was busy.

Check the LAN cable. Check if the server is running and

can be reached.

Try the connection again. Check if the HP Network ScanJet

5 scanner is configured correctly in the server.

There might be heavy traffic on the LAN. Try sending the document again.

Check the LAN cable. Check if the server is running and

can be reached. If the server in which the user has

been configured is in an NT or LAN Server environment, check if the HP Network ScanJet 5 scanner service (daemon) is active.

If the problem persists, reboot the HP Network ScanJet 5 scanner.

175

No Data on Channel <Object Name>(err)

176

Network Error Network Environment Failure (err)

EN Troubleshooting and Error Messages 55

The connection between the HP Network ScanJet 5 scanner and the named object was cut off while waiting for data for a long time on the channel.

The HP Network ScanJet 5 scanner detected an error while trying to access a network resource database on the scanner.

Use the Reinitialize option under the Tools tab to reset the HP Network ScanJet 5 scanner.

If the problem persists, call HP Support Service.

Use the Reinitialize option under the Tools tab to reset the HP Network ScanJet 5 scanner.

If the problem persists, call HP Support Service.

Troubleshooting

Scanner Errors

Error Message Error Description Actions

201

Scanner Error HP Network ScanJet 5 halted

202

Scanner Error Scanner not connected

203

Scanner Error No Paper Feeder

204

Paper Jam! Open the cover & remove paper

205

Scanner Error HP Network ScanJet 5 halted

An error has occurred initializing the scanner.

Communication problems exist with the scanner.

The Automatic Document Feeder (ADF) cable is not connected to the scanner base.

The ADF detects a paper jam. See “To Clear Paper Jams” at the

The scanner element failed to return to home position.

Power cycle the scanner. If the problem persists call HP

Support Service. Power cycle the scanner.

If the problem persists call HP Support Service.

Do the following:

1.Verify that the ADF is properly connected to the scanner base.

2. Power cycle the scanner. If the problem persists call HP

Support Services. Note: You can still use the flatbed to scan.

beginning of this chapter. If the problem persists call HP

Support Services. Power cycle the scanner.

If the problem persists call HP Support Service.

206

Scanner Error HP Network ScanJet 5 halted

208

Internal Error HP Network ScanJet 5 halted

209

Cover open! Check the ADF cover.

211

Internal Error HP Network ScanJet 5 halted

The lamp did not achieve the required intensity for proper scanning.

Internal memory error. Power cycle the scanner.

The ADF cover is open. Close the ADF cover securely.

Internal memory error. Power cycle the scanner.

Power cycle the scanner. If the problem persists call HP

Support Service.

If the problem persists call HP Support Service.

If the problem persists call HP Support Services.

If the problem persists call HP Support Service.

56 Troubleshooting and Error Messages EN

Transaction Log Error Messages

Error Message Error Description Actions

Internal Error Control Panel Error

108

Destination Locked <User Name>(err)

109

Invalid Destination <User Name>(err)

111

Printer Not Found <Printer Name>(err)

The control panel LCD is not working.

The destination workarea is locked. In the Network ScanJet 5 Utility,

The selected destination no longer belongs to the network user group. The scanning job has been canceled.

The print queue selected as the scanning destination cannot be found.The scanning job has been canceled.

Powercycle the scanner. If the problem persists, call HP

Support Service.

unlock the workarea.

In the HP JetAdmin software, remove the destination name from the scanner user pool and power cycle or remotely reset the scanner.

Run the administrative software for the network on which the print queue has been configured to see if the print queue has been canceled. If so, create the print queue again and use the HP JetAdminsoftwaretoassignthe print queue to the scanner.

If the printer is a network printer, check to see if the printer is busy (the scanner cannot send a job to the printer if it is busy),and run theHPJetAdminsoftwaretomake sure the printer is correctly configured on the scanner.

Troubleshooting

IfyouareworkingwithaNetWare print queue, run the NetWare command PCONSOLE to check if the network scanner has been removed from the list of the queue users.If it has, in the HP JetAdmin software, reassign the print queue to the HP Network ScanJet 5 scanner.

EN Troubleshooting and Error Messages 57

Error Message Error Description Actions

112

Send To User Error <User Name>(err)

The scanner detected an error while sending data to a user. The scanning job has been canceled.

Check the LAN cable. Check if the workarea associated

with the selected destination still exists on the server disk.

Check if the server disk is full. Check if the maximum available

disk space for the workarea owner has been reached.

Check if the scanner has create and write permissions in the workarea owned by the selected destination.

If the user workarea is configured in an NT or LANServer environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active.

If the destination is an e-mail address, check if the HP Network ScanJet 5 Scanner servic (daemon) has been upgraded to e-mail functionality.

130

Fax Server Not Found

131

Error Sending Fax

132

Network Error Fax Server Notification Error

156

Internal Error No Unique File Name. Press any key ...

The fax server destination cannot be found.

An error has been detected while sending data to or receiving data from a fax server.

The scanner cannot generate a unique filename for a document.

Verify that the fax server installation matches the scanner fax server configuration in the HP JetAdmin software.

In the HP JetAdmin software, verify that the scanner fax server configuration is correct.

In the administrative software for the fax server,verify its status.

Check if the server date and time are set correctly.This error happens if the server clock has beensettoavaluebackintime.

58 Troubleshooting and Error Messages EN

Error Message Error Description Actions

160

Open Remote File Error <File Name>(err)

161

Read Remote File Error <File Name>(err)

162

Write Remote File Error <File Name>(err)

An error has occurred in opening, reading,orwritingafileonthe server disk. This error occurs when a file cannot be created in the destination workarea.

Check if the workarea associated with the selected destination still exists on the server disk.

Check if the specified path exists. Check if the server disk is full. Check if the maximum available

disk space for the workarea owner has been reached.

Check if the scanner has create and write permissions in the workarea owned by the selected destination.

If the user workarea is configured in a NetWare server environment, check if trustees have been removed.If so, add them using NetWare tools or, using the HP JetAdmin software, reassign the user to the same network environment.

If the user workarea is configured in an NT or LANServer environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active.

170

Transport Connection Error <Server Identifier>(err)

EN Troubleshooting and Error Messages 59

The scanner detected an error while trying to contact the specified server.

Try scanning again. Check the LAN cable. Check if the server is running. Check the connection to the

server. Check if the server address is

configured correctly. If the user workarea is configured

in an NT or LANServer environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active.

Troubleshooting

Error Message Error Description Actions

171

Transport Disconnection Error <Server Identifier>(err)

172

Scanner V alidation Error <Server Identifier>(err)

173

Connections Timed Out <Object Name>(err)

174

Net Channel Full <Object Name>(err)

175

No Data On Channel <Object Name>(err)

The scanner detected an error while trying to disconnect from the server.

The scanner detected an error whiletryingtobevalidatedbythe server.

The scanner detected an error while trying to send a document or get data from a server.

Check the LAN cable. Check if the server is running. Check the connection to the

server. Try scanning the document again.

Check that the scanner is configured correctly in the server.

Check if there is heavy traffic on the LAN. If so, retry when traffic is lighter.

Check the LAN cable. Check if the server is running. If the user workarea is configured

in an NT or LANServer environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active.

If the problem persists, reboot the scanner.

60 Troubleshooting and Error Messages EN

Administrative Software Troubleshooting

This section contains some solutions to problems you may encounter when configuring the HP Network ScanJet 5 scanner in the HP JetAdmin software.

A new HP Network ScanJet 5 scanner does not appear on the HP JetAdmin software main window.

If you are connected to a new, configured network scanner on the LAN, select Refresh from the HP JetAdmin software View menu (or use the [F5] key). The new scanner should automatically appear in the HP JetAdmin software main screen. If it does not appear, check the following:

• Make sure your desktop and the scanner are not isolated.

• Make sure that the desktop in which the HP JetAdmin software is

running is configured with the same network protocols (at least one) that were configured through the scanner’s control panel during setup.

Your network environment doesn’t appear on the available list in the network environment window.

• Make sure your desktop is not isolated.

• Make sure that at least one supported server is running on the network.

• Make sure that you have supervisor privileges in the network

environment.

• Make sure the same protocol required to support the network

environment is configured at the scanner control panel.

No users appear in the Users configuration page.

• Make sure your desktop is not isolated.

• Make sure that at least one supported server is running on the network.

• Make sure that you have supervisor privileges on the server in which the

users are configured.

• If you cannot add a specific user listed in the Available Users box, make

sure the HP Network Scanner Service (daemon) has been correctly installed on the server.

• Make sure the same protocol required to support the network

environment is configured at the scanner control panel.

Troubleshooting

EN Troubleshooting and Error Messages 61

Administrative Software Error Messages

The errors in this section are divided into two groups: HP JetAdmin software errors and fax errors.

HP JetAdmin Software Errors

Error Message Error Description Actions

Not enough memory to continue the operation

The domain controller of an expected domain is not responding

An expected sharename does not exist anymore

The sharename is not valid

The system cannot communicate with the network

There is not enough memory either to run HP JetAdmin software or to perform a specific action.

The NT or LANServer domain controller is not responding.

The sharepoint of an NT or LANServer domain is not responding.

The application is running on a system that is not properly configured to communicate on the expected networks.

Free as much memory as possible by closing other applications and try again.

Restart the HP JetAdmin software. Check the LAN cable.

Make sure the domain controller is available.

Make sure that the network configuration of your LAN has not changed during your HP JetAdmin software session.

Check the LAN cable. Make sure that the network is

accessible from the PC running the HP JetAdmin software.

Make sure that the network configuration of your LAN has not changed during your HP JetAdmin software session.

Make sure the network is accessible from the computer running the HP JetAdmin software.

Make sure the network protocols needed for the HP JetAdmin software are installed (TCP/IP or NetWare).

62 Troubleshooting and Error Messages EN

Error Message Error Description Actions

Attempt to receive from the selected transport failed

(err) Invalid transport Attempted function

on a connection with an invalid transport selected

Hardware failure The application is running on a

The application is not properly installed

Unknown error A system (unknown) error has

The application is running on a system that is not properly configured to communicate on the expected networks, or the network is not working.

system that has internal problems. The application is not properly

installed.

been detected during network operations.

Check the LAN cable. Check the LAN cable. Make sure that the network is

accessible from the computer running JetAdmin.

Make sure that the network configuration of your LAN has not changed during your HP JetAdmin software session.

Make sure the system is properly configured to communicate on the expected networks.

Restart the HP JetAdmin software.

Reinstall the HP JetAdmin software.

Check the LAN cable. Make sure the network is

accessible from the computer running the HP JetAdmin software.

Retry the failed operation. Make sure that the scanner is

connected to the LAN. Make sure that the server is still

active. Make sure the server is still

available.

Can not find the network scanner service in this network environment

EN Troubleshooting and Error Messages 63

The HP JetAdmin software is not able to communicate with an NT or LANServer server.

Make sure the server is up and running.

Make sure the NP Network Scanner Service (daemon) is installed on the server.

Make sure the computer running the HP JetAdmin software is the active TCP/IP protocol.

Troubleshooting

Error Message Error Description Actions

Server not responding

The scanner is busy and cannot answer the request

The scanner is remotely managed and cannot receive commands

The scanner does not respond

A connection could not be established with the specified scanner

Cannot access the firmware image

The selected server is not responding during the requested operation.

The scanner is busy at the moment (the scanner is probably in use).

The scanner is not available. Check the LAN cable.

Wait a few seconds and retry Check the LAN cable. Make sure the server is still active. Makesuretheserverisavailable.

Verify that someone is using the scanner.

Wait for a few minutes and then try again.

Reset the scanner.

Check that the scanner is on and running correctly.

Try the operation again. Reset the scanner.

Unable to communicate with the scanner

Cannot create the directory on the selected server

Firmware image is incomplete or corrupted

The directory to store the upgrade on the server cannot be created.

The HP JetAdmin software cannot find .VER files, some files listed in the VER file is missing, or there is invaliddatainthe.VERfile.

Check if the server’s disk is full. Check that the HP JetAdmin

software is running and you are logged on to the network with full privileges

Check if the server is on. Call HP for a new copy of the

firmware image.

64 Troubleshooting and Error Messages EN

Error Message Error Description Actions

IPX was needed and not present on the system

SPX was needed and not present on the system

The NetWare client shell was not found

You are running and older NetX shell on Windows 3.1

File copy error The firmware image cannot be

The workarea location already exists and can be used by another user.Confirm to use the typed directory location

Unable to find out the workarea location for the user

The HP JetAdmin software cannot find the specified network.

HP JetAdmin software internal error.

transferred to the server.

The directory already exists, perhaps because another user workarea is in the same location.

The HP JetAdmin software cannot find the specified user’s workarea.

Try the operation again. Restart the HP JetAdmin software. Reboot the computer.

See the HP JetAdmin software documentation.

Check if the server’s disk is full. Check if the server is on.

If possible, assign a different workarea for each user.

Check if the server is available. Check if you are running the HP

JetAdmin software with supervisor access to the server.

Make sure the user workarea still exists on the server.If not, manual create the workarea on the server.

Cannot access the firmware image

Unable to perform the operation

EN Troubleshooting and Error Messages 65

If the firmware image is on a floppy, there are problems with the drive.

If the firmware image is saved on a network, you do not have sufficient rights to access the image.

The HP JetAdmin software is not able to perform the requested operation.

Check that the floppy is correctly inserted in the drive.

Check the permissions for the administrator for the directory where the firmware image has been copied.

No action required.

Troubleshooting

Error Message Error Description Actions

Cannot configure network environment

Cannot configure the destination

Cannot set the network environment for the time synchronization

Cannot load the list of printer type supported by the scanner

Backup data incomplete or corrupted. Restore not started.

An error has occurred during a configuration operation.

The HP JetAdmin software is not able to set the identifier for time synchronization on the scanner.

The HP JetAdmin software is not able to get the printer type list from the scanner.

The backup data is corrupted.You cannot restore the backup data.

Check the LAN cable. Make sure that the server is still

available. Make sure that the scanner is still

available. After clearing the error, re-do the

operation. Check the LAN cable.

Make sure the scanner is still available.

Retry the operation. Restart the scanner.

No action required.

Following network environments cannot be restored

Following network environmentswill not be cleaned

Log not saved User accountings

have not been saved

The reported network environments cannot be restored at this time.

The listed network environments cannot be cleaned at this time.

The selected log file has not been saved to the specified destination.

Make sure you have supervisor privileges on all the networks you want to restore.

Make sure all the networks you want to restore are still configured on the LAN.

Make sure you have supervisor access to the network environment you want to clean.

Make sure the specified path exists.

Make sure you have enough disk space to save the data.

Make sure you have supervisor access to the network environments.

66 Troubleshooting and Error Messages EN

Error Message Error Description Actions

This network environment is not responding and cannot be cleaned up.

Cannot create the user workarea

The scanner server currently selected for the network is no longer valid. Please change the network environment configuration

The listed network environments are not available.The cleanup operation failed.

The HP JetAdmin software cannot create the workarea for the specified user.

The scanner server currently selected for the network environment is no longer valid; it may be because:

• It is not responding (a possible network problem).

• In an NT or LAN Server environment, the network scanner service (daemon) has not been found on the server.

• In an NDS environment, no connection with supervisor rights has been found on the server.

Check the LAN cable. Make sure the network

environment is available. Make sure you have supervisor

access to the network environments.

Check the LAN cable. Make sure the server is still

available. Make sure you have supervisor

access to the network environments.

Make sure the specified path is correct.

Choose Modify and then enter the network page; double-click the network environment; from the property window,select another server from the available list; click OK.

In NDS, log on to the server and then re-enter information in the Modify Properties screen.

Troubleshooting

EN Troubleshooting and Error Messages 67

Fax Server Errors

Error Message Error Description Actions

The Scanner ID doesn’t match the value used in the Biscom FaxCom configuration. Check the FaxCom configuration

The Castelle FaxPress unit you selected does not have a software version able to support the ScanJet

5. Check the version number and contact Castelle

Some fax transmissionsaren’t processed from the fax server.Verify the status of the fax server and repeat this test. If the problem persists delete pending fax transmissionsby resetting the scanner.

The Scanner ID doesn’t match the value used in the Biscom FaxCom configuration.

The Castelle FaxPress software version does not support the HP Network ScanJet 5 scanner.

Some fax transmissions are not being processed by the fax server.

Verify that the Scanner ID is correct.

Verify, using the Biscom administrationsoftware, that a user with a name that matches the Scanner ID exists.

Try to set the Scanner ID again. Verify that an HPFSCAN directory

exists under the Castelle\<serial#> directory.If the directory does not exist, perform an upgrade of the Castelle unit.

Wait until all pending fax jobs should have been sent, and then click the Troubleshooting button again.

If the problem persists, use the Reinitialize option on the Tools tab to reset the scanner to remove pending fax jobs.

An HPFSCAN directory could not be found in the path you specified.The LAN Fax Option will be disabled

Error setting the fax workarea

Error configuring the fax environment

AN HPFSCAN directory could not be found in the path you specified.

The fax service isn’t working. HP JetAdmin software isn’t able to set the fax workarea.

The fax service isn’t working. HP JetAdmin software had problems communicating with the scanner.

Verify that the Fax Server Directory is correct.

Check the network environment for the correct fax workarea and repeat the operation.

Check the scanner for proper operation and repeat the operation.

68 Troubleshooting and Error Messages EN

Error Message Error Description Actions

Warning: unable to get the fax environment

The fax server configuration is wrong or not available.

Reconfigure the fax server.

E-Mail Errors

Error Message Error Description Actions

Connection to SMTP gateway could not be established.

Connection to SMTP mailer failed.Will try again later.

Could not add message to Internet E-mail message queue.

Could not allocate memory for MIME headers.

The software is not communicating with the e-mail gateway.

TheSMTPgatewayrefusedto accept the message.

Multimedia Internet Mail Extension (MIME) is the defined format for attachments to e-mail messages on the Internet.

Verify that the SMTP gateway address is correctly specified.

Verify that the SMTP service on the gateway is running.

Verify that the SMTP address is correct.

Verify that the gateway server is up and running.

Add the message again later. Reduce the number of pages you

are sending. If you are using a distribution list,

limit the number of users.

Could not allocate SMTP receive buffer.

Could not convert attachments to specified file format.

Could not create new mail event! Internet E-mail is being disabled.

Could not create output file while converting attachment.

Could not open attachment file while sending data to SMTP gateway.

EN Troubleshooting and Error Messages 69

The buffer for SMTP communication is not available.

.PDF format is the default.TIFF format is also supported.

The operating system could not provide enough resources.

Internet e-mail service could not create a TIFF or .PDF file.

The.PDForTIFFfileismissingor damaged.

Memory is low.Add more memory or increase the size of the page.

The disk may be full.

Restart service. Reboot the server.

The disk may be full.

Resend the message. The disk may be full.

Troubleshooting

Error Message Error Description Actions

Could not send message headers to SMTP gateway.

E-mail address rejected by gateway

Internet E-mail message could not be delivered.

Internet E-mail message is too large.

Invalid file format The file format specified for an

No file type specified

- using PDF as default.

The header specifies such information as To:,From:, Subject:.

An SMTP address specified within an Internet e-mail address was rejected by the SMTP gateway.

Message could not successfully be given to the SMTP gateway.

The message exceed the size limitations defined for Internet e-mail.

e-mail address is either unknown or not supported.

PDF format is the Adobe Portable Document Format. It allows multiple pages to be stored in a single file.

Resend the message. Thediskmaybefull. Reduce the number of message

recipients. Verify the e-mail address.

Verify the e-mail address. Verify that the SMTP gateway is

working correctly. Separate the information into

more than one e-mail message.

Verify that the file format is of a valid type.

You will need the Adobe PDF viewer to read a PDF document. This viewer is availablefree from Adobe.

No language type specified - using English as default.

No memory for new SMTP Address structure.

No memory for new SMTP Attachment structure.

No memory for new SMTP Envelope structure.

No SMTP gatewa y specified. Internet E-mail subsystem will not be available.

The user may specified a language type for the header and address information.

Memory is low. Add more memory.

The /S parameter was not specified when the service was started.

When no language is specified, English is the default. If English is not the language of choice, specify another language.

Increase the size of the page file.

Increase the size of the page file. Verify the /S parameter

information. Verify that the /S parameter specifies a valid TCP/IP address and a fully qualified domain name.

70 Troubleshooting and Error Messages EN

Error Message Error Description Actions

Outofmemoryin Internet E-mail subsystem.

Param does not start with-or/.

Parm unrecognized. The parpameter is not defined

SMTP gateway rejected an address.

SMTP gateway not found on newtwork.

SMTP gateway not specified on command line.

TCP/IP address of SMTP gateway not found.

Memory is low. Add more memory.

The parameter is not identified with a /.

correctly The Simple Mail Transfer Protocol

(SMTP) is the defined protocol for E-mail messages on the Internet. This address format is user@destination.

The software was unable to find the SMTP gatewayon the network.

SMTP gateway must be specified for e-mail functionality to work.

The /S parameter is not a valid TCP/IP address nor fully qualified domain name.

Increase the size of the page file. Verify the format of the parameter.

Verify the parameter information.

Verify that the e-mail address is correct.

Verify the gateway address. Check the connection to the

gateway. Specify SMTP gateway or TCP/IP

address on command line using /S.

Verify the TCP/IP address.

There was an error starting the Internet E-mail subsystem.

Too many retries for message.

Transaction failed. Resetting connection.

Unable to locate FROM:field.

Unable to parse HPSIF.DAT file.

EN Troubleshooting and Error Messages 71

Internet e-mail will not be available. See the accompanying messages

for more information.

The software failed to deliver the message to the gateway.

There has been a communication failure.

Thesoftwaremustbeabletoread the information in the FROM: field before it can process the message.

Verify that the gateway is up and running.

Network traffic is too high. Try again.

Verify that the client software is generating the HPSIF.DAT file in the user work area.

Verify that the FROM: field is specified.

Verify that the client software is generating the Hpsif.dat file in the user work area.

Verify that the FROM: field is specified.

Troubleshooting

HP Network ScanJet 5 Utility Error Messages

Error Message Error Description Actions

Not all addresses could be imported. Total imported <number>. Do you want to see the log file?

Bad private destinations.

Bad scanner destinations.

The import procedure could not be completed for one of the following reasons:

The maximum number of e-mail destinations has been reached.

Thee-maillinesyntaxisnot correct. The line has been skipped.

The e-mail address is already present.

There is a problem accessing the user’s workarea on the server.

AnswerYes and look in the log file for the reason why the addresses could not be imported.

Check if the server is available. Make sure the selected workarea

name is correct. Make sure the user workarea still

exists on the server.If not, manual create the workarea on the server .

Check if the server is available. Check if you are running the HP

JetAdmin software with supervisor access to the server.

Make sure the selected workarea name is correct.

Make sure the user workarea still exists on the server.If not, manually create the workarea on the server.

Cannot access private data into workarea.

There is a problem accessing the user’s workarea on the server.

Check if the required network connection is still available (using Windows File Manager or Windows Explorer.

Check the workarea’s integrity.

72 Troubleshooting and Error Messages EN

Error Message Error Description Actions

Cannot access document.

Cannot report errors. The service you are trying to

Cannot write data into user’s workarea.

There is a problem accessing the user’s workarea on the server.

access does not start.

There is a problem accessing the user’s workarea on the server.

Check if the server is available. Check if you are running the HP

JetAdmin software with supervisor access to the server.

Make sure the selected workarea name is correct.

Make sure the user workarea still exists on the server.If not, manually create the workarea on the server .

Make sure the software is installed correctly.

Make sure there are enough system resources available to run the software.

Check if the server is available. Check if you are running the HP

JetAdmin software with supervisor access to the server.

Make sure the selected workarea name is correct.

Make sure the user workarea still exists on the server.If not, manual create the workarea on the server.

Could not create this inbox.

Could not initialize the networking services.

Could not initialize Visioneer PaperPort. Automatic Workflows will not be available.

EN Troubleshooting and Error Messages 73

The HP Network ScanJet 5 Utility could not create the inbox.

The service you are trying to access does not start.

Check to make sure system resources are not low.

Make sure the software is installed correctly.

Make sure there are enough system resources available to run the software.

Make sure the software is installed correctly.

Make sure there are enough system resources available to run the software.

Troubleshooting

Error Message Error Description Actions

Could not open the file.Please verify it is not used by other applications.

A document was receivedfor an automatic workflow which does not exist.

E-mail address already present.

E-mail functionality is not enabled. E-mail will not be available.

The error reporting service could not be initialized.

The file could not be opened. The file may be in use by another

application. The file maybe corrupt. The user does not have rights to

access the file. The HP Network ScanJet 5 Utility

was unable to complete the automatic workflow link.

The user is creating an e-mail address with the same Internet address as an existing e-mail destination.

The currently selected user is a Novell NetWare user.

The service you are trying to access does not start.

Close the file or the application that is using it.

Verify the rights to access the file.

Make sure the link has not been deleted from the PaperPort software.

Type a unique Internet address for the e-mail destination.

Select Change user from the Options menu and select a user belonging to a Windows NT domain.

Make sure the software is installed correctly.

Make sure there are enough system resources available to run the software.

Your fax document could not be successfully sent to its destination.

The file conversion service was unable to be initialized.

The following component can’t be found.

Your fax document was not sent. Wait a few minutes and resend

your fax document. Make sure the fax server is

configured correctly on the scanner in the HP JetAdmin software.

The service you are trying to access does not start.

The HP Network ScanJet 5 Utility cannot find a needed .DLL.

Make sure the software is installed correctly.

Make sure there are enough system resources available to run the software.

Check if the software has been correctly installed.

74 Troubleshooting and Error Messages EN

Error Message Error Description Actions

General network error.

An inbox with this name already exists. Please choose a different name.

Invalid data Invalid pages

The new password could not be confirmed. Please make sure the confirmation password exactly matches the new password.

No private data available.

There is a problem accessing the network.

The user is creating an inbox with the same name as an existing inbox.

Data from the scanner is corrupted.

The password in the New box is different from the password in the Confirm box.

There is a problem accessing the user’s workarea on the server.

Make sure the network connections are present and the server is accessible.

Type a unique name for the inbox.

Check that the scanner was not turned off during transmission.

Check that the scanner is working properly.

Check that the network is working properly.

Type the password in the New box, and then type the same password in the Confirm box.

Check if the server is available. Check if you are running the HP

JetAdmin software with supervisor access to the server.

Make sure the selected workarea name is correct.

Make sure the user workarea still exists on the server.If not, manual create the workarea on the server.

There are no valid network users available.Please connect to a valid network user and runthisprogram again. Do you want to see the log file?

EN Troubleshooting and Error Messages 75

The user is connected as an unsupported network user.

Select Yes and check in the log file why the found users have not been accepted as valid.

Connect as a valid user. Check the connection(s).

Troubleshooting

Error Message Error Description Actions

There are no valid network users available.Please connect to a valid network user and run this program again. <Error Description>

Unable to show the log file.

User’s workarea is in an incorrect state.

The network user is connected but is not a valid user.

An error is occuring while trying to show the file.

There is a problem accessing the user’s workarea on the server.

Connect as a valid user. Check the connection. See <Error description>.

Verify the file is not being used by another application. If it is in use, close the application.

Verify the WRITE.EXE application is available on your PC under the SYSTEM32 directory.

Check if the server is available. Check if you are running the HP

JetAdmin software with supervisor access to the server.

Make sure the selected workarea name is correct.

Make sure the user workarea still exists on the server.If not, manually create the workarea on the server.

76 Troubleshooting and Error Messages EN

PaperPort Software Troubleshooting

This section provides solutions to some common problems you may encounter while using the PaperPort software in a 16-bit environment. The problems are grouped into the following topics:

• Installation problems

• Printing problems

• Fax problems

• OCR problems

• Import and export file problems

• Missing e-mail links

Installation Problems

Windows fails to restart.

If Windows fails to restart when you choose Restart Windows at the end of the installation, the installation has not been successful and PaperPort software will not work. This includes cases in which the system “hangs” or “freezes” or exits to DOS. Try running the installation program again. If the problem occurs again, quit Windows. Then, at the DOS prompt, change to the Windows system directory by typing CD C:\WINDOWS, and press [Enter], then type PPUPDATE, and press [Enter]. This completes the installation.

Not enough disk space.

PaperPort software requires at least 8 MB of available disk space to be installed. After you select the PaperPort software and data directories, the installation program checks that your computer has enough available disk space. Try deleting unnecessary files or archiving older data to floppy disks or some other medium, if you need more disk space.

EN Troubleshooting and Error Messages 77

Troubleshooting

Printing Problems

Highlighted annotations are opaque when printed on HP LaserJet 4 printers.

The LaserJet 4 printer driver has two graphics modes: HP-GL/2 and Raster. If you are using Win 3.1x, double-click the printer icon in the Control Panel; then change the graphic mode to Raster. If you are using Win 95, change to Raster mode in the Graphics Tab, under Properties in Printer Settings. For more information on changing the graphics mode on your computer, see the documentation that came with Windows.

Images are reduced in size.

If necessary, PaperPort software automatically reduces the size of the image to fit it on the page. For example, if you scan an 8.5- x 11-inch (21.59- x 27.94-cm) page, then the image in PaperPort software will be

8.5 x 11 inches (21.59 x 27.94 cm) from edge to edge. However, most printers cannot print right up to the edge of the paper. To get the image to fit into this printable area, you must slightly reduce the size of the image.

Fax Problems

“Import Fax for WinFax PRO 4.0” does not appear in the File menu.

Check your WIN.INI file for the line Fax Path=<path> under the section[winfax], and then check this path for the file STATUS.FTM. If either is missing, try reinstalling WinFax PRO.

Fax link doesn’t work.

In the PaperPort Preferences, click the Fax category and make sure that the correct fax driver is selected. Once the correct fax driver has been selected, the fax software will start when you drop an item onto the Fax Link icon. If the fax software still does not start, try reinstalling it.

OCR Problems

The OCR link starts the wrong word processor.

You must configure the word processor links, specifying the correct output word processor, by choosing Preferences from the Edit menu and then select the word processing icon under Category.

78 Troubleshooting and Error Messages EN

A high percentage of incorrect characters appears in an item that was converted with the OCR link.

The accuracy of the OCR link depends in large part on the quality, size, and structure of the original document and on the quality of the scan itself. To obtain the best possible results when using the OCR link, choose a scan setting specific to text and do the following:

• Process only pages that have crisp, clear text. Letters that have gaps, that

“bleed” along their edges, or that touch other letters will not work well with the OCR link. Note that underlining and text that is close to non-text items, such as graphics, will also degrade OCR results.

• Process only pages that contain 9-point text or larger.

• Adjust the Image setting to get the densest, clearest letters without any

“bleeding” along their edges.

• Straighten pages either by rescanning the pages or by using the

Straighten Page command.

Import and Export File Problems

Exported files expand in size when opened in a paint program.

Many paint programs ignore the dpi resolution information in BMP, PCX, and TIFF files. These programs assume that the resolution of the file is the same as the current screen resolution. Because these files actually contain more information than the screen can display, they grow in size. The following are some possible solutions:

• Instead of using the Export command, you can open the item in Page

View, cut out the information, and then paste it into the program you want to use or into a new file in a paint program.

• You can also open the file in a graphics program that accurately reads

the dpi resolution contained in the file.

Unable to import a file.

Check whether the file you want to import is saved in an appropriate format, such as BMP, PCX, or TIFF. If it is none of these formats, select the appropriate file type you want and try importing the file again.

You can also try opening the file in a paint program and saving it as a BMP file under a new file name. Then try opening the new file in the PaperPort software.

EN Troubleshooting and Error Messages 79

Troubleshooting

Missing E-Mail Links

Lotus Notes link icon does not appear.

The link to Lotus Notes requires the file NOTES.EXE. The path to this file must be typed in the LOTUS.INI file.

To make sure that the Lotus Notes icon appears, do the following:

1 Check that the file LOTUS.INI exists in your Windows directory. (If not,

skip steps 2 and 3.)

2 Check this file for the line Notes=<path>. 3 Check this path for the NOTES.EXE file. If either is missing, try

reinstalling your Notes client.

4 Check your WIN.INI file for the [Mail] section. Make sure that there

is a key entry of SMI=1. In some cases, Lotus Notes may be configured so that the PaperPort software cannot find the files SM1.DLL or NOTES.EXE. In MAXOPTS.INI (in the c:\PAPRPORT directory), add the following line in the section [Lotus Notes Mail Link] specifying the path to NOTES.EXE:

AppFile=c:\NOTES\NOTE.EXE

Lotus cc:Mail link icon does not appear.

Contact your e-mail system administrator. The link to Lotus cc:Mail requires a Lotus cc:Mail file called VIM (Virtual Interface for Messaging).

Note VIM files were not shipped with Lotus cc:Mail versions prior to 2.0, but

they can be downloaded from the cc:Mail forum on CompuServe and from the Lotus cc:Mail bulletin board service (BBS).

Check for the following:

• If the VIM files are installed but the cc:Mail link still does not appear,

check your WIN.INI file for the line SMI=1 in the section [Mail] and the entry Program Path=<path> in the section [cc:Mail].

• Check this directory path for the presence of these VIM files:

CCEDIT.DLL, CCUTIL.DLL, VIM.DLL, SMI.DLL, CCSMI.DLL, CHARSET.DLL, COMDLG.DLL, MAILENG.DLL, MEMAN.DLL. CDVIM.DLL, VERINFO, and README.TXT.

If any of these files are missing, then cc:Mail has not been properly installed in this directory. Try re-installing it.

80 Troubleshooting and Error Messages EN

Microsoft Mail link icon does not appear.

The Microsoft Mail link requires the file MAPI.DLL. Check the following items to verify this file is in the correct place:

• Make sure that the path to this file, which is usually C:\MSMAIL, is

included in the path statement in your AUTOEXEC.BAT file.

• The WIN.INI file must include the line MAPI=1 in the [Mail] section.

Note Installing Novell GroupWise will overwrite MAPI.DLL, making

MSMail unavailable.

WordPerfect Office link icon does not appear.

To correct this problem, perform the following steps:

1 Make sure that the file WPC.INI in your Windows directory contains the

entry WPOF=<path>\ofwin.exe (where <path> represents the location of OFWIN.EXE) in the [AppServer] section.

2 Make sure that the file WIN.EXE is in the specified path. If it is not,

check with your network or system administrator.

Note If Novell GroupWise has been installed, the WordPerfect Office link will

disappear. Novell GroupWise is an upgrade to the WordPerfect Office.

Da Vinci eMAIL link icon does not appear.

To correct this problem, perform the following steps:

1 From the Edit menu, choose Preferences. The PaperPort Preferences

dialog box appears.

2 Click the Da Vinci icon in the Category area. 3 Enter the path for the Da Vinci EMAINWIN.EXE file. 4 Run Da Vinci eMAIL at least once on your computer before running

PaperPort software so that the link icon appears.

EN Troubleshooting and Error Messages 81

Troubleshooting

PaperPort Software Error Messages

When a problem occurs, the PaperPort software displays a message that indicates the type of problem. This chapter explains what to do if you see one of these messages.

Message Category Recommended Action

An unsuccessful application exit has left Windows in an unstable state.You should restart Windows.

PaperPort cannot arrange your Desktop because system resources are low.Please close one or more applications and try again.

PaperPort cannot create a calibration file.Your disk may be full or read-only.

PaperPort cannot paste because the clipboard image is larger than the current page.

General This can occur if your computer “hangs” or

“crashes” while the PaperPort software is running, or if some other error occurs. Try restarting Windows.Although you can continue to work in Windows, you will not be able to scan or start the PaperPort software again until you restart Windows.

Desktop Quit any other applications that are

running. If there are any items in your Startup program group, remove them, restart Windows, and try again. Note that some applications do not release all the memory or resources that they use even when you exit them. Restarting Windows with no applications in your Startup group can give you maximum memory a nd resources.

General Make sure that your disk is not full. The

calibration file requires up to 100K of disk space.(Note that you should have at least 1 MB of free disk space to use the PaperPort software.) In addition, check that you have read/write access to the drive containing the PaperPort program directory.

General The image that you have cut or copied to

the Clipboard is larger than the item on which you are trying to paste.Try copying a smaller image to the Clipboard. If you have a large image to paste, divide it into sections and copyand paste each section in turn. When pasting to a PaperPort item, the PaperPort software enables you to position the paste precisely before committing it.

82 Troubleshooting and Error Messages EN

Message Category Recommended Action

PaperPort cannot read page <N> of the file <file name> because the page is damaged.

PaperPort is out of available system memory. Please close some other application(s) and select Retry to proceed, or select Cancel to close PaperPort.

There is not enough available memory to complete this operation. Please see PaperPort Help or the Troubleshooting section of your User’s Guide.

Disk and File An item or a page in a stack can be

damaged if your computer is shut down while the PaperPort software is running or if the PaperPort software is shut down in any way other than by a normal exit. Attempt to repair this file by running MAXFIX.EXE.Then follow the instructions on the screen.

Memory These errors can be caused by low

memory,insufficient system resources, or too few file handles.You should have at least 4 MB of available memory (8 MB or more to use OCR) and 50 % of your system resources. Note that your computer should have 8 MB of physical RAM (not virtual memory) to use the OCR link. To make more memory, resources, or file handles available, try the following:

•Create a permanent swap file in the

PaperPort cannot receive printed pages.System memory may be low .Try exiting from other applications.

Virtual Memory section of the 386 Enhanced Control Panel. Use the size suggested in the dialog box. Make sure you have at least 20 MB of available space on the selected drive.

•Quit any other applications that are

running. If there are any items in your Startup program group, remove them and restart Windows.

•If you are using a computer with less

than 6 MB of physical memory, limit the SmartDrive cache for Windows to 256K or 128K. To do this, edit your AUTOEXEC.BAT file. Change the second number in the line

DEVICE=CKSMARTDRV.EXE to 256 or

128.

•Before Windows starts, check the

amount of memory available by typing MEM at the DOS prompt. The largest executable program size should be at least 450K. If it isn’t, see your DOS and Windows documentation for information about optimizing memory.

•Try increasing by 20 the line FILES= in

your CONFIG.SYS file to increase the number of file handles. Then restart your computer.

Troubleshooting

EN Troubleshooting and Error Messages 83

Message Category Recommended Action

PaperP ort cannot use the file <file name> because it is damaged.You can run MAXFIX.EXE to repair this file.

PaperPort cannot use the link <link name> because it is either damaged or incompatible with the current software version.

PaperPort has detected that the support file MAXLINK.DLL has been overwritten by a recently installed link. Please install PaperPort again to install the correct MAXLINK.DLL.

PaperPort is busy and cannot be closed right now.Please wait until the current operation has finished, or close all PaperPort dialogs and try again.

PaperP ort is currently busy and cannot accept the printed item. Please close any open PaperPort dialog boxes before trying again.

PaperP ort is currently busy and cannot complete this operation. Please close any open PaperPort dialogs before trying again.

Please specify the name of your Fax software before using the Fax link.

Disk and File An item or a page in a stack can be

Link Try reinstalling the linked application.If the

problem persists, contact HP to see if an update is available for the link.

Link If you install a supported linked

application that has an older version of MAXLINK.DLL, it may overwrite the newer version in the PaperPort directory. Reinstall the PaperPort software and the correct version of this file will be properly installed.

General The PaperPort software is busy

processing. Wait one or more minutes, and then try quitting the PaperPort software again.

General Close any open PaperPort dialog boxes

and try again.

General Close any open PaperPort dialog boxes

and try again.

Link You must select the fax software driver by

choosing Preferences from the Edit menu and under Category select the Fax or generic fax icon.

84 Troubleshooting and Error Messages EN

Message Category Recommended Action

The Desktop file is either damaged or missing. PaperPort will continue with a new Desktop.

The image data being unpacked is damaged.

The system is too busy to accept a page from your scanner. Please scan this page again.

This item contains one or more annotations that cannot be displayed by this version of PaperPort.

Too many files were found. Please enter a different starting directory or file name and try the search again.

Your OCR software was not able to process the selected pages.

Destination has rejected the document

Desktop The desktop file contains information you

need for accessing the items on the Desktop.If this file is damaged, you may be able to fix it with the MAXFIX utility. Run MAXFIX.EXE and then follow the instructions on the screen.

The desktop file can be damaged if your computer is shut down while the PaperPort software is running, or if the PaperPort software is shut down in any way other than by a normal exit.If the PaperPort software can restore the desktop file, it will continue normally. Otherwise, please contact HP Technical Support for help.

General If you get this message while scanning,

try scanning the item again. If you get this message while importing a file, the file may be damaged or there may be a disk error.You can run a disk diagnostic utility to investigate this or run MAXFIX.EXE. Then follow the instructions on the screen.

General Your computer was busy doing something

else, so the scanner could not talk with the PaperPort software. In most cases, scanning again will succeed. If not, quit other and try scanning again.

General The item contains one or more

annotations created by a later version of the PaperPort software than the one you are using. You can view all the annotations supported in your version by upgrading your copy. To upgrade your copy of the PaperPort software, contact HP.

General The PaperPort software found more files

than it can display. Enter a different search criteria that will limit the search to a smaller number of files.

Link This error can be caused by a

low-memory condition or a problem with the OCR software. For more information about making more memory available, see the memory messages in this chapter.

General The target application cannot handle the

current document. Specify a different format for the target application.

Troubleshooting

EN Troubleshooting and Error Messages 85

Message Category Recommended Action

Document failed General The document cannot be sent to the

target application. Check if the link is still available. Check the document format. Check your system resources. Try again.

Can’t register with the network component

Destination is busy General The target application is not ready to

Destination is not valid Link The selected link is not valid. Check if the

General SSNET failed to start.Make sure the

user’s networking software is installed and operating correctly.

receive documents. Waita few minutes and then retry. Close the target application and retry.

target link is still available.

86 Troubleshooting and Error Messages EN

Specifications

HP ScanJet 5 Scanner Specifications

Feature Specification

Scanner Type Flatbed Maximum Document Size 216 x 297 mm (8.5 x 11.7 inches) Scanning Element Charged-coupled device Light Source Xenon lamp Interface LAN: Ethernet or Token Ring Optical Resolution 300 dpi Scanning Speed (text mode) 15 pages per minute Image Processing Options Text, Photo, Text & Photo

AC Line Voltage 100–240 VAC, 50–60 Hz Power Consumption 70 W maximum Weight About 15.2 kg ADF Capacity 50 page maximum Duty Cycle 10,000 pages per month

EN Specifications 87

Environmental Ranges

Temperature

Operating 10 to 40oC (50 to 104oF) Storage - 30 to 60oC (-22 to 140oF)

Humidity

Operating 10 to 80% noncondensing (10 to 32.5oC)

10 to 45% noncondensing (32.5 to 40oC)

Storage 10 to 85% (0 to 40oC)

10 to 50% (40 to 60oC)

Caution The operating environment should be stable, with no abrupt changes in

temperature or humidity, or your scanner may be damaged. If the scanner is moved from a cold to a warm environment, wait approximately two hours before using the scanner.

German Noise Declaration

Geräuschemission LpA <70 dB

am Arbeitsplatz normaler Betrieb nach EN 27779 Die Daten sind die Ergebnisse von Typprüfungen.

88 Specifications EN

EN Specifications 89

Specifications

90 Specifications EN

Warranty and Support Information

Hewlett-Packard Warranty Statement

HP Network ScanJet 5 Scanner One-Year Limited Warranty

1 HP warrants HP hardware, accessories and supplies against defects in

materials and workmanship for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.

2 HP warrants that HP software will not fail to execute its programming

instructions, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.

3 HP does not warrant that the operation of HP products will be

uninterrupted or error free. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, customer will be entitled to a refund of the purchase price upon prompt return of the product.

4 The warranty period begins on the date of delivery or on the date of

installation if installed by HP. If customer schedules or delays HP installation more than 30 days after delivery, warranty begins on the 31st day from delivery.

5 Warranty does not apply to defects resulting from (a) improper or

inadequate maintenance or calibration, (b) duty cycle abuse (see note below), (c) software, interfacing, parts or supplies not supplied by HP, (d) unauthorized modification or misuse, (e) operation outside of the published environmental specifications for the product, or (f) improper site preparation or maintenance.

NOTE: Operation of the scanner beyond the limit of its nominal duty cycle

(scanning greater than the equivalent of 10,000 pages per month) shall be deemed scanner abuse and all repairs thereafter are to be billed on a time-and-materials basis.

EN Warranty and Support Information 91

6 THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER

WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. HP SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

7 HP will be liable for damage to tangible property per incident up to the

greater of $300,000 or the actual amount paid for the product that is the subject of the claim, and for damages for bodily injury or death, to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product.

8 THE REMEDIES IN THIS WARRANTY STATEMENT ARE

CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

Hardware Service during the Warranty Period

To maintain the warranty, you must have your scanner serviced by an authorized repair depot in the country of original purchase. You may return your scanner to a Hewlett-Packard Dealer Repair Center or a designated Hewlett-Packard Repair Center. See the following pages for a list of designated Hewlett-Packard Repair Centers. Please contact your Hewlett-Packard Dealer Repair Center for instructions before returning your scanner for service. If you return your scanner to a designated Hewlett-Packard Field Repair Center for service, you must prepay all shipping charges, duty, and taxes. Except for products returned to the customer from another country, Hewlett-Packard shall pay for return shipment of products to the customer.

Hardware Service after the Warranty Period

If your hardware fails after the warranty period, contact an authorized Hewlett-Packard Dealer Repair Center or a designated Hewlett-Packard Repair Center. If you have a Hewlett-Packard Maintenance Agreement, request service under your agreement.

92 Warranty and Support Information EN

Replacement Parts and Accessories

You can order replacement parts for your HP Network ScanJet 5 scanner by contacting your sales representative or your Hewlett-Packard dealer. You can order any of the parts below directly by calling:

Country Telephone Number

USA and Canada (970) 339-7009 United Kingdom (+44) 1429 865511 Germany (+44) 1429 863353 France (+44) 1429 863343 Italy (+44) 1429 520013 Spain (+44) 1429 520012

Item Part Number

English Administrator’s and User’s Guides C1306-99000 French Administrator’s and User’s Guides C1306-99001

Support

Warranty and

German Administrator’s and User’s Guides C1306-99002 Italian Administrator’s and User’s Guides C1306-99003 Spanish Administrator’s and User’s Guide C1306-99004 Replacement CD-ROM (full set) C1306-13603 Delivery guide FB3-0308-000CN Lower rollers FF3-4710-000CN

EN Warranty and Support Information 93

Take a look at all HP Support has to offer!

Thank you for your purchase. Along with your product, you receive a variety of support services from Hewlett-Packard and our support partners designed to give you the results you need, quickly and professionally.

Online Services: for 24-hour access to information over your modem, we suggest these services.

Obtaining Software: For U.S. and Canada:

For Asia-Pacific Countries:

For Australia, New Zealand, and India:

WorldWide WebURL—Printer drivers, updated HP printer software, plus product and

support information can be obtained from the following URLs: in the U.S..: http://www.hp.com in Europe: http://www2.hp.com Printer drivers can be obtained from the following sites: in Japan: ftp://www.jpn.hp.com/drivers/ in Korea: http://www.hp.co.kr in Taiwan: http://www.hp.com.tw or from a local driver website of http://www.dds.com.tw

HP Bulletin Board Service—Our electronic download service provides convenient access to HP printer drivers, updated HP printer software, product information, and troubleshooting hints. Set your communication software to N,8,1 and dial or use: in the U.S. and Canada: (1) (208) 344-1691 in Taiwan: (886) (2) 923-3233 in Korea: HITEL or CHOLIAN (Go HPK) in Australia: (61) (3) 9890-0276 in New Zealand: (64) (9) 356-3660 in China: (86) (10) 6261-4172 European Bulletin Board Service numbers are listed at http://www2.hp.com.

America OnLine—(America OnLine/Bertelsmann is available in France, Germany,and the UK)—Printer drivers, updated HP printer software, and support documentation are available to help answer questions on HP products. Use Keyword HP to start your tour or call (1) (800) 827-6364 and ask for representative #1118 to subscribe.

CompuServe—Printer drivers, updated HP printer software, and interactive sharing of technical information with other members are available on CompuServe’s HP User’s forums (GO HP), or call (1) (800) 524-3388 and ask for representative #51 to subscribe. (CompuServe is also available in the UK, France, Belgium, Switzerland, Germany, and Austria.)

Phone: (1) (970) 339-7009 Mail: Hewlett-Packard Company Fax: (1) (970) 330-7655 P.O. Box 1754

Greeley, CO 80632 USA

Contact Fulfill Plus at (65) 740-4477 (Hong Kong, Indonesia, Malaysia, Philippines, or Singapore). For Korea, call (82) (2) 3270-0805 or (82) (2) 3270-0893.

For Australia and New Zealand, call (61) (2) 565-6099.For India, call (91) (11) 682-6035.

For European English: HP Direct Ordering for

Accessories and Supplies HP Support Assistant

CD-ROM:

HP Service Information: To locate HP-authorized dealers, call (1) (800) 243-9816 (U.S.) or (1) (800) 387-3867

HP Service Agreements: Call (1) (800) 835-4747 (U.S.) or (1) (800) 268-1221 (Canada).

Call (44) (142) 986-5511. Call (1) (800) 538-8787 (U.S.) or (1) (800) 387-8164 (Canada).

This support tool offers a comprehensive online information system designed to provide technical and product information on HP products.Tosubscribe to this quarterly service in the U.S.or Canada, call (1) (800) 457-1762.In Hong Kong, Indonesia, Malaysia, or Singapore, call Fulfill Plus at (65) 740-4477.

(Canada).

94 Warranty and Support Information EN

HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch-tone phone and request up to three documents per call. These documents will be sent to the fax of your choice.

Australia Austria Belgium (Dutch) Belgium (French) Canada China Denmark English (outside of UK) Finland France Germany Hong Kong Hungary India Indonesia Italy Japan

(61) (3) 9272-2627 (43) (1) 0660-8128 (32) (2) 0800-11906 (32) (2) 0800-17043 (1) (800) 333-1917 (86) (10) 6505-5280 (45) 8001-0453 (31) (20) 681-5792 (358) (9) 0800-13134 (33) (146) 0800-905900 (49) (13) 081-0061 (852) 2506-2422 (36) (1) 252-4647 (91) (11) 682-6035 (62) (21) 352-2044 (39) (2) 1678-59020 (81) (3) 3335-8622

Korea Malaysia Netherlands New Zealand Norway Philippines Portugal Singapore Spain Sweden Switzerland (French) Switzerland (German) Taiwan Thailand United Kingdom United States

(82) (2) 769-0543 (60) (3) 298-2478 (31) (20) 0800-222420 (64) (9) 356-6642 (47) 800-11319 (65) 291-7951 (351) (1) 0505-313342 (65) 275-7251 (34) (90) 099-3123 (46) (2) 079-5743 (41) (1) 0800-551526 (41) (1) 0800-551527 (886) (2) 719-5589 (66) (2) 661-3511 (44) (134) 0800-960271 (1) (800) 333-1917

Support

Warranty and

EN Warranty and Support Information 95

Customer Support Options Worldwide

In addition to the phone numbers listed below, this chapter contains worldwide sales and service addresses and phone numbers.

Customer Support & Product Repair Assistance for the U.S. and Canada:

European Customer Support Center Language and In-Country Options Available

HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP, please have the following information ready: product name and serial number, date of purchase, and description of the problem.

Danish: Denmark (45) 3929-4099 Dutch: Belgium (32) (2) 626-8806

Netherlands (31) (20) 606-8751

English: Ireland (353) (1) 662-5525

UK (44) (171) 512-5202 International (44) (171) 512-5202

Finnish: Finland (358) (9) 0203-47288 French: Belgium (32) (2) 626-8807

France (33) (45) 043-9853 Switzerland (41) (84) 880-1111

If you require support after your warranty has expired or additional product repair services, or if your country is not listed below, see “Worldwide HP Sales and Service Offices” in appendix E.

Argentina

Australia Brazil Canada China

Czech Republic Greece Hong Kong Hungary India

Indonesia Japan Korea

Call (1) (208) 323-2551 Monday through Friday from 6 am to 6 pm (Mountain Time)

free of charge during the Warranty Period. However, your standard long-distance phone charges still apply.

Post-warranty telephone assistance is available to answer your product questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S.only) or call (1) (800) 999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada).

a support technician. *Prices subject to change.

Open Monday through Friday 8:30 to 18:00 CET

(54) (1) 781-4059 (54) (1) 781-4069 (61) (3) 272-8000 (55) (11) 709-1444 (1) (208) 323-2551 (86) (10) 6261-4174 (86) (10) 6261-4175 (86) (10) 6261-4176 (86) (10) 6262-5666 (42) (2) 471-7321 (30) (1) 689-6411 (852) 800-7729 (36) (1) 343-0310 (91) (11) 682-6035 (91) (11) 682-6069 (62) (21) 350-3408 (81) (3) 3335-8333 (82) (2) 3270-0700; outside Seoul, call (82) (80) 999-0700

Have your serial number ready when calling.

Charges begin only when you connect with

German: Austria (43) (1) 0660-6386

Germany (49) (180) 525-8143

Italian: Italy (39) (2) 264-10350 Norwegian: Norway (47) 2211-6299 Portuguese: P ortugal (351) (1) 441-7199 Spanish: Spain (34) (90) 232-1123 Swedish: Sweden (46) (8) 619-2170

In-country Support Numbers

Malaysia México D.F. México Guadalajara México Monterey Middle East/Africa New Zealand Philippines Poland Portugal Russia Singapore Switzerland Taiwan Thailand

Turkey

(60) (3) 295-2566 (52) (5) 326-4600 (52) (3) 669-9500 (52) (83) 378-4240 (41) (22) 780-7111 (64) (9) 356-6640 (63) (2) 894-1451 (48) (22) 37-5065 (351) (1) 301-7330 (7) (95) 923-5001 (65) 272-5300 (41) (1) 753-7111 (886) (2) 717-0055 (66) (2) 661-4011 (66) (2) 661-4012 (90) (1) 224-5925

96 Warranty and Support Information EN

HP Sales and Service Offices

Before calling an HP Sales and Service office, be sure to contact the appropriate Customer Support Center numbers listed in the previous table. To find a service-authorized HP dealer in the U.S., call (800) 752-0900. To find a service-authorized HP dealer outside of the U.S., contact one of the following offices:

Support

Warranty and

Before calling an HP Sales and Service office, be sure to contact the appropriate Customer Support Center number listed on the previous pages.

Austria:

Hewlett-Packard GmbH Lieblgasse 1 A-1222 Vienna Phone: (43) (1) 25000-555 Fax: (43) (1) 25000-500

Canada:

Hewlett-Packard (Canada) Ltd. 17500 TransCanada Highway South Service Road Kirkland, Québec H9J 2X8 Phone: (1) (514) 697-4232 Fax: (1) (514) 697-6941

Hewlett-Packard (Canada) Ltd. 5150 Spectrum Way Mississauga, Ontario L4W 5G1 Phone: (1) (905) 206-4725 Fax: (1) (905) 206-4739

Argentina:

Hewlett-Packard Argentina S.A. Montañeses 2140/50/60 1428 Buenos Aires Phone: (54) (1) 787-7100 Fax: (54) (1) 787-7213

Belgium:

Hewlett-Packard Belgium S.A.NV Boulevard de la Woluwe-Woluwedal 100-102 B-1200 Brussels Phone: (32) (2) 778-31-11 Fax: (32) (2) 763-06-13

China:

China Hewlett-PackardCo. Ltd. Level5, West Wing Office China WorldTradeCenter No.1,JianGuoMenWaiAvenue Beijing 100004 Phone: (86) (10) 6505-3888,

ext.5450

Fax: (86) (10) 6505-1033

Hardware Repair Center and Extended Warranty Support Phone: (86) (10) 6262-5666

ext.6101 or 6102 (86) (10) 6261-4167

Australia:

Hewlett-Packard Australia Ltd. 31-41 Joseph Street Blackburn, VIC 3130 Phone: (61) (3) 272-2895 Fax: (61) (3) 898-7831

Hardware Repair Center Phone: (61) (3) 272-8000

Extended Warranty Support Phone: (61) (3) 272-2577

Customer Information Center Phone: (61) (3) 272-8000

Brazil:

Edisa Hewlett-Packard S.A. Av. Do Contorno, 6321, 12° andar 30110-110, Belo Horizonte, MG Phone: (55) (31) 221-8845 Fax: (55) (31) 221-8836

Czech Republic:

Hewlett-Packard s.r. o. Novodvorská 82 CZ-14200 Praha 4 Phone: (42) (2) 613-07111 Fax: (42) (2) 471-7611

EN Warranty and Support Information 97

Denmark:

Hewlett-Packard A/S Kongevejen25 DK-3460 Birkerød Denmark Phone: (45) 99-1000 Fax: (45) 4281-5810

France:

Hewlett-Packard France 42 Quai du Point du Jour F-92659 Boulogne Cedex Phone: (33) (146) 10-1700 Fax: (33) (146) 10-1705

Hungary:

Hewlett-Packard Magyarország Kft. Erzsébet királyné útja 1/c. H-1146 Budapest Phone: (36) (1) 343-0550 Fax: (36) (1) 122-3692

Hardware Repair Center Phone: (36) (1) 343-0312

Customer Information Center Phone: (36) (1) 343-0310

Japan:

Hewlett-Packard Japan, Ltd. 3-29-21 T akaido-higashi Suginami-ku, Tokyo168 Phone: (81) (3) 3335-8333 Fax: (81) (3) 3335-8338

Hardware Repair Center Phone: (81) (4) 7355-6660 Fax: (81) (4) 7352-1848

Far East Region:

Hewlett-Packard Asia Pacific Ltd. 17-21/F Shell Tower,Times Square 1 Matheson Street, Causeway Bay Hong Kong Phone: (852) 2599-7777 Fax: (852) 2506-9244

Hardware Repair Center and Extended Warranty Support Phone: (852) 2599-7000

Customer Information Center Phone: (852) 2599-7066

Germany:

Hewlett-Packard GmbH Herrenberger Strasse 130 71034 Böblingen Phone: (49) (180) 532-6222

(49) (180) 525-8143

Fax: (49) (180) 531-6122

India:

Hewlett-Packard India Ltd. Paharpur Business Centre 21 Nehru Place New Delhi 110 019 Phone: (91) (11) 647-2311 Fax: (91) (11) 646-1117

Hardware Repair Center and Extended Warranty Support Phone: (91) (11) 642-5073

(91) (11) 682-6042

Korea:

Hewlett-Packard Korea 25-12, SHP House Yoido-dong, Youngdeungpo-ku Seoul 150-010 Phone: (82) (2) 769-0114 Fax: (82) (2) 784-7084

Hardware Repair Center Phone: (82) (2) 3270-0700

(82) (2) 707-2174

(DeskJet)

(82) (2) 3270-0710

(Hardware)

Finland:

Hewlett-Packard Oy Piispankalliontie 17 FIN-02200 Espoo Phone: (358) (9) 887-21 Fax: (358) (9) 887-2477

Greece:

Hewlett-Packard Hellas 62, Kifissias Avenue GR-15125 Maroussi Phone: (30) (1) 689-6411 Fax: (30) (1) 689-6508

Italy: Hewlett-Packard Italiana SpA ViaGiuseppediVittorio,9 Cernusco Sul Naviglio I-20063 (Milano) Phone: (39) (2) 921-21 Fax: (39) (2) 921-04473

Latin American Headquarters:

5200 Blue Lagoon Drive Suite 950 Miami, FL 33126 USA Phone: (1) (305) 267-4220

Extended Warranty Support Phone: (82) (2) 3770-0365

(Bench)

(82) (2) 769-0500 (Onsite)

México, D.F.:

Hewlett-Packard de México, S.A.de C.V. Prolongación Reforma No. 700 Lomas de Santa Fe 01210 México, D.F. Phone: (52) (5) 326-4600 Fax: (52) (5) 326-4274

México, Guadalajara:

Hewlett-Packard de México, S.A. de C.V. Monte Morelos No.299 Fracc.Loma Bonita 45060 Guadalajara, Jal. Phone: (52) (3) 669-9302 Fax: (52) (3) 669-9560

México Monterrey:

Hewlett-Packard de México, S.A. de C.V. Batallón de San Patricio 111 Piso 23-Torre Comercial América Colonia del Valle 66269 Garza Garcia, Nuevo León Phone: (52) (8) 368-5100 Fax: (52) (8) 356-7498

98 Warranty and Support Information EN

Middle East/Africa:

ISB HP Response Center Hewlett-Packard S.A. RuedeVeyrot39 P. O. B ox 36 4 CH-1217Meyrin-Geneva Switzerland Phone: (41) (22) 780-4111

Norway:

Hewlett-Packard Norge A/S Postboks 60 Skøyen Drammensveien 169 N-0212 Oslo Phone: (47) 2273-5600 Fax: (47) 2273-5610

Russia:

AO Hewlett-Packard Business Complex Building #2 129223, Moskva, Prospekt Mira VVC Phone: (7) (95) 928-6885 Fax: (7) (95) 974-7829

Netherlands:

Hewlett-Packard Nederland BV Startbaan 16 NL-1187 XR Amstelveen Postbox 667 NL-1180 AR Amstelveen Phone: (31) (20) 547-6911 Fax: (31) (20) 547-7755

Poland: Hewlett-Packard Polska ul.Newelska 6 PK-01-447 Warszawa Phone: (48) (22) 375-065 Fax: (48) (22) 374-783

Singapore:

H-P Singapore (Pte), Ltd. 150 Beach Road #29-00 GatewayWest Singapore 0718 Phone: (65) 291-9088 Fax: (65) 292-7089

Hardware Repair Center and Customer Information Center Phone: (65) 272-5300

New Zealand:

Hewlett-Packard (NZ) Limited Ports of Auckland Building Princes Wharf,Quay Street P.O . B ox 38 6 0 Auckland Phone: (64) (9) 356-6640 Fax: (64) (9) 356-6620

Hardware Repair Center and

Extended Warranty Support

Phone: (64) (9) 0800-733547

Customer Information Center Phone: (64) (9) 0800-651651

Portugal:

Hewlett-Packard Portugal Rua Gregório Lopes Lote 1732B P-1400 Lisboa Phone: (351) (1) 301-7330 Fax: (351) (1) 301-7345

Spain:

Hewlett-Packard Española, S.A. Carretera de la Coruña km 16.500 E-28230 Las Rozas, Madrid Phone: (34) (1) 626-1600 Fax: (34) (1) 626-1830

Support

Warranty and

Extended Warranty Support Phone: (65) 374-3173

Sweden:

Hewlett-Packard Sverige AB Skalholtsgatan 9 S-164 97 Kista Phone: (46) (8) 444-2000 Fax: (46) (8) 444-2666

EN Warranty and Support Information 99

Switzerland:

Hewlett-Packard (Schweiz) AG In der Luberzen 29 CH-8902 Urdorf/Zürich Phone: (41) (1) 753-7111 Fax: (41) (1) 753-7700

Taiwan:

Hewlett-PackardTaiwanLtd. 8th Floor 337, Fu-Hsing North Road Taipei, 10483 Phone: (886) (2) 712-0404 Fax: (886) (2) 715-3107

Hardware Repair Center: (886) (2) 717-9673 (North Taiwan) (886) (4) 327-0153 (Central Taiwan) (886) (8) 073-3733 (South Taiwan)

Extended Warranty Support Phone: (886) (8) 021-1666

Thailand:

Hewlett-Packard (Thailand) Ltd. 11th Floor Pacific Place 140 Sukhumvit Road Bangkok 10110 Phone: (66) (2) 254-6720 Fax: (66) (2) 254-6731

Hardware Repair Center and Extended Warranty Support Phone: (66) (2) 661-3900

ext.6001 or 6002 Customer Information Center Phone: (66) (2) 661-3900

ext.3211

Venezuela:

Hewlett-Packard de VenezuelaS.A. Los Ruices Norte 3ATransversal Edificio Segre Caracas 1071 Phone: (58) (2) 239-4244 Fax: (58) (2) 239-3080

Turkey:

Hewlett-Packard Company Bilgisayar VeÖlçüm Sistemleri AS 19 Mayis Caddesi Nova Baran Plaza Kat: 12 80220 Sisli-Istanbul Phone: (90) (212) 224-5925 Fax: (90) (212) 224-5939

United Kingdom:

Hewlett-Packard Ltd. Cain Road Bracknell Berkshire RG12 1HN Phone: (44) (134) 436-9222 Fax: (44) (134) 436-3344

100 Warranty and Support Information EN

HP ScanJet 5 Administrator Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

Introducing the HP Network ScanJet 5 Scanner

Initial Software Configuration

Scanner Maintenance

Troubleshooting and Error Messages

EN Specifications 87