HP
Scanjet
4600 series
see-through
scanner
User‘s Manual
HP Scanjet 4600 series scanner
User's Manual
Legal information
Copyright And License
© 2004 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or
translation without prior written
permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is
subject to change without notice. The
only warranties for HP products and
services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty.
HP shall not be liable for technical or
editorial errors or omissions contained
herein.
Trademark Credits
Energy Star (
registered service mark of the United
States Environmental Protection
Agency.
Microsoft and Windows are registered
trademarks of Microsoft Corporation.
All other product names mentioned
herein may be trademarks of their
respective companies.
) is a U.S.
Contents
1 How to use the scanner...............................................................................2
Scanner parts and accessories .....................................................................2
Place the scanner in the holder .....................................................................3
Overview of the HP software .........................................................................4
Scanner and accessories overview ...............................................................4
Scanning overview ........................................................................................5
Overview of positioning items to scan ...........................................................6
Positioning items before scanning ................................................................7
Scan pictures and documents .......................................................................9
Scanning text for editing ..............................................................................10
Print copies .................................................................................................11
Share a scanned photo using HP Instant Share .........................................11
E-mail scanned pictures ..............................................................................12
Scan oversized items ..................................................................................13
Use the power save button .........................................................................14
Change settings ..........................................................................................14
Care and maintenance ................................................................................14
2 Troubleshooting.........................................................................................16
Frequently asked questions ........................................................................16
Scanner installation or setup issues ............................................................17
Additional troubleshooting information ........................................................18
Uninstall the software ..................................................................................19
3 Customer support .....................................................................................20
Accessibility website options .......................................................................20
HP website ..................................................................................................20
Support process ..........................................................................................20
Phone support in the United States ............................................................. 21
Phone support in Europe, Middle East, and Africa ......................................21
Other phone support worldwide ..................................................................23
4 Product specifications and options.........................................................25
Scanner specifications ................................................................................25
Transparent materials adapter (TMA) specifications ...................................26
User's Manual 1
1
How to use the scanner
This manual describes the operation of the HP Scanjet 4600 series see-through
scanner, including how to use the scanner, customer support, and installation
troubleshooting. For installation procedures, see the Setup Poster. For scanning
software procedures, see the HP Image Zone software on-screen help.
This section presents an overview of the scanner and information about how to
use and care for the scanner.
Note If you have installed HP Windows software from CD 2, the software
names in the documentation differ as follows from what was installed: 1)
Your software is named HP Photo & Imaging instead of HP Image Zone;
2) Your picture management software is called HP Photo & Imaging
Gallery instead of HP Image Zone. There may be other terminology
differences between the software you installed and the documentation.
Scanner parts and accessories
The HP Scanjet 4600 series scanner comes with the following parts:
3
4
1
HP Scanjet 4600/4630 scanner
1 Scanner
2 Horizontal holder, with a hinge to hold the scanner. Used for positioning and
holding items for scanning.
3 Optional transparent materials adapter (TMA) for scanning 35 mm slides
and negatives.
4 Power supply
2 HP Scanjet 4600 series scanner
2
How to use the scanner
3
1
4
HP Scanjet 4650/4670 scanner
1 Scanner
2 Vertical holder, with folding legs for storage. Used for positioning and
holding items for scanning
3 Optional transparent materials adapter (TMA) for scanning 35 mm slides
and negatives.
4 Power supply
Place the scanner in the holder
Note The holder can be used for holding the scanner, positioning items to
scan, and providing a flat surface on which to scan. The holder is not
necessary for scanning.
Place the scanner in the horizontal holder (HP Scanjet 4600/4630)
1 Set the horizontal holder on a flat surface.
Make sure the hinge in the holder is rotated
forward.
2 Lay the scanner on the holder, viewing side
(light frame) up (
hinge. The buttons face away from the
hinge. The cord exits the scanner next to
the hinge.
3 Press the back of the scanner down until it
clicks into place in the hinge.
Place the scanner in the vertical holder (HP Scanjet 4650/4670)
1 Make sure both legs are fully extended before placing the
scanner in the holder. This ensures the holder is stable.
Open the support legs by rotating them into place:
a Open the rear support first, and then make sure it
clicks into the fully open position.
b Rotate the front support from behind the holder to the
front of the holder until it clicks into place.
2 Set the holder on a flat surface.
), in contact with the
2
User's Manual 3
Chapter 1
3 Place the scanner in the holder, so the viewing side
(light frame) faces you. The buttons are on the right
side of the scanner. The cord exits the scanner at
the lower left.
4 To align the scanner on the holder, slide the
scanner from side to side in the holder until it is
secured in the holder.
Overview of the HP software
●
The HP Director software provides easy access to the software applications,
default settings, status, and on-screen help for your HP device. By using the
HP Director software, you can scan various types of originals (pictures,
slides, negatives, and documents), make copies, view and print images, go
to the HP Shopping website, and update your HP software.
●
The HP Image Zone software provides tools for managing your still photos,
scanned images, and video clips. You can easily edit and print your images,
use them in various projects, and share them with family and friends.
●
Using the HP scanning software, you can scan items such as pictures,
slides, negatives, and documents, and then save them or send them to a
destination of your choice (such as a software application or file). The
software gives you the option of previewing images before the final scan
takes place. While previewing, you can adjust the image to achieve the final
effect that you want. The software also enables you to configure scan
settings.
● The HP Copy software sends scanned images directly to your printer.
For more information on the HP software, see the HP Director software onscreen help. To access the on-screen help in the HP Director software:
1 Do one of the following:
a
On the Windows desktop, double-click the HP Director icon (
b In the system tray at the far right of the Windows taskbar, double-click
the HP Digital Imaging Monitor icon.
c On the taskbar, click Start, point to Programs or All Programs, point
to HP, and then click Director.
2 If you have installed more than one HP device, click one in the Select
Device list.
The HP Director software displays only the buttons that are appropriate for
the selected device.
3 Click the Help button.
).
Scanner and accessories overview
This section presents an overview of the scanner and the transparent materials
adapter (TMA).
4 HP Scanjet 4600 series scanner
Feature Description
How to use the scanner
Transparent materials adapter (TMA)
You can use the transparent materials adapter (TMA) to scan 35 mm slides and
negatives.
For more information about the TMA, see "Scan slides and negatives" in the HP
Scanjet 4600 series on-screen help.
Scanning overview
Scan
Copy
HP Instant
Share
Power Save
Scans pictures and documents from the
scanner glass, and scans slides and
negatives from the TMA.
Scans from the glass directly to the
default printer to make copies.
Scans a photo and enables you to 1)
share it in e-mail; 2) create an album on
the HP website; or 3) order professionalquality prints. (Not all services are
available in all regions or for all operating
systems.)
Turns off the scanner lamp and puts the
scanner in low-power mode.
Note
Macintosh users, see the HP Image Zone software on-screen help for
information about scanning procedures.
Tip High resolution is usually only necessary when attempting to increase the
size of very small images (for instance, scanning a stamp-sized image, or
scanning 35 mm negatives or color slides and enlarging them to A4 size).
In most cases, optimal scanning can be achieved by adjusting the
resolution of the scan to a resolution appropriate for the intended use of the
image. Scanning at a resolution higher than necessary only increases your
file size, slows down printing, and in some cases makes the image
impossible to print on a particular printer. For more information, open the
HP Director software, select your scanner in the Select Device list, click
Help, and in the HP Image Zone software on-screen help, see the HP
Scanjet scanner on-screen help.
You can start scanning in one of three ways:
●
Scan from the scanner's buttons
User's Manual 5
Chapter 1
The buttons on the scanner provide shortcuts to frequently used scanning
functions, such as scanning pictures, slides, negatives, and documents. See
Scanner and accessories overview .
●
Scan from the HP Director software
Scan from the HP Director software when you want more control of your
scan, such as when you want to preview the image before the final scan.
To start the HP Director software, double-click the HP Director icon (
the desktop. The HP Director window appears. From this window you can
scan, view, or print images, use on-screen help, and more.
If the HP Director icon (
to Programs or All Programs, point to HP, and then click HP Director.
●
Scan from other applications
You can bring an image directly into an open file in one of your applications
if the application is TWAIN or WIA-compliant. Generally, the application is
compliant if it has an option such as Acquire, Scan, or Import New Object.
If you are unsure whether the application is compliant or what the option is,
see the documentation for that application.
) is not on the desktop, on the Start menu, point
Overview of positioning items to scan
Because of the unique design of the HP Scanjet 4600 series scanner, this
section describes how to position different types of items with the scanner.
) on
Scanning side and viewing side
Scanning side ( ): The scanning side has a dark
frame around the glass, which always faces the item
being scanned. The scanner lamp shines through
this side when scanning. Keep the scanning side
clean.
Viewing side (
frame around the glass, which shows the HP logo
and product name. You can see the item to scan
face up through the glass as you look at the viewing
side. The scanner lamp shines away from this side
when scanning. Fingerprints and dust on the
viewing side do not affect scanning quality.
): The viewing side has a light
Position the item face down and face up
You can scan pictures and documents in one of two positions: with the item face
down or with the item face up.
Position the item face down
When scanning an item face down, remove the scanner from the holder and lay
it on a flat surface, scanning side (dark frame) up (
example, a book) printed side down on the glass.
). Then place the item (for
6 HP Scanjet 4600 series scanner
How to use the scanner
Tip The side with the dark frame always faces the item you are scanning.
Position the item face up
When scanning an item face up, place the scanner viewing side (light frame) up
(
) on the item. You can see the picture or text through the scanner glass.
Some examples are:
● With the scanner in the holder, scan a single
document or photo.
● With the scanner removed from the holder,
scan a photo lying on the desk.
● With the scanner removed from the holder,
scan an item that is larger than the scanning
glass.
● With the scanner removed from the holder,
scan a photo hanging on the wall.
Note When scanning items on the wall, you must operate the scanner in
landscape orientation.
Tip The scan area is the area visible through the glass, bordered by the light
frame on the scanner.
Positioning items before scanning
You can position an item for scanning in one of three ways:
Position a single picture or document for scanning
This section provides information on scanning a single picture or document.
Position a single item with the HP Scanjet 4600/4630
1 Lift the front edge of the scanner off the holder.
User's Manual 7
Chapter 1
2 While holding the scanner up, position the item face up in the upper left
corner of the holder, with the top of the item towards the hinge. Use the
media placement tabs on the holder to help position the item.
3 Return the scanner to its original position on the holder. You can see the
item face up through the scanner glass.
For instructions on how to scan pictures and documents, see Scan pictures and
documents .
Position a single item with the HP Scanjet 4650/4670
1 Pull the top edge of the scanner away from the holder, rotating the scanner
forward in the holder. The scanner can rest against the front edge of the
holder.
2 Position the item face up in the lower left corner of the holder, with the top of
the item facing left. Use the media placement tabs on the holder to help
position the item.
3 Return the scanner to its original position on the holder. You can see the
item face up through the scanner glass.
For instructions on how to scan pictures and documents, see Scan pictures and
documents .
Position a page of a thick document for scanning
The best way to scan a thick document is to place the document printed side
down on the scanner. This helps to make better contact between the document
and the scanner glass.
1 Remove the scanner from the holder:
a If you have a horizontal holder, remove the scanner by pressing down
on one tab on the hinge and then lifting the scanner off the holder.
b If you have a vertical holder, remove the scanner by lifting it off the
holder.
8 HP Scanjet 4600 series scanner
2 Place the scanner on the desk, scanning side (dark frame) up ( ).
3 Place the document printed side down on the scanner glass. Use the dark
frame to help position the document for scanning. The scan area includes
the entire clear glass area, up to the dark frame edge.
Tip To ensure better contact with the scanner glass, press down on the
document you are scanning.
For instructions on how to scan pictures and documents, see Scan pictures and
documents .
If you are using an HP Scanjet 4600/4630 scanner with a horizontal holder, and
you attempt to use the holder to scan a thick document, the scanner may detach
from the holder. This does not break the holder. Return the scanner to the holder
and snap it onto the hinge.
If you are using an HP Scanjet 4650/4670 scanner with a vertical holder, and
you attempt to use the holder to scan a thick document, the scanner will not lie
flat against the document and the image will not be clear. Follow the procedures
in this section to remove the scanner from the holder and scan the document.
Position a picture or document for scanning on the desk
How to use the scanner
1 Remove the scanner from the holder:
a If you have a horizontal holder, remove the scanner by pressing down
on one tab on the hinge and then lifting the scanner off the holder.
b If you have a vertical holder, remove the scanner by lifting it off the
holder.
2
Place the scanner on the item, viewing side (light frame) up (
see the document through the scanner glass.
For instructions on how to scan pictures and documents, see Scan pictures and
documents .
). You can
Scan pictures and documents
Use the Scan button ( ) to scan pictures and documents.
User's Manual 9
Chapter 1
Note Macintosh users, see the HP Image Zone software Help for information
about scanning procedures.
1 Position the item on the scanner. For more information, see Positioning
items before scanning .
2
Press the Scan button (
3 In the dialog box that appears, select:
a Picture if you are scanning a printed photograph, graphic, slide, or
negative. Scanned pictures appear in the HP Image Zone software by
default.
b Document if you are scanning text, both text and graphics, or any text
that you want to edit later. For more information on scanning text to
edit, see Scanning text for editing . Scanned documents appear in the
specified destination.
4 Follow the instructions on the screen to finish scanning.
The scanned items appear in the destination specified.
To simplify scanning, the software does not prompt you to preview the picture
when you use the Scan button (
scanned picture, select the Show Preview check box on the screen, or begin
the scan from the HP Director software.
The HP Scanning software can automatically correct your pictures or restore
faded colors in old pictures. The preview setting must be on to use this feature.
To turn picture correction on or off, select Automatically Correct Photos in the
Basic menu of the HP Scanning software, and then select the Restore Faded
Color check box.
).
) on the scanner. If you want to preview the
Scanning text for editing
The scanner uses optical character recognition (OCR) software to convert text
on a page to text that you can edit on your computer. The OCR software is
installed automatically when you install the HP Image Zone software.
To select OCR settings, complete the following steps:
1 Open the HP Director software.
2 Click Settings, click Scan Preferences, and then select Button Settings.
Note If you are starting the scan from the scanner button, click the Scan
button tab. If you are starting the scan from the HP Director
software, click the Scan Document button (Director) tab.
3 Click Modify Scan Document Settings, and then click the Editable Text
Settings tab.
Two formatting options are available:
– Retain page formatting. When you select this option, the text blocks,
tables, and graphics are recreated in the same place, and the word and
paragraph formatting are maintained. This might make editing more
difficult because the software saves the columns in frames, with no text
flow from one column to the next. Select the Use columns when
10 HP Scanjet 4600 series scanner
Scanned text might not appear on your computer exactly as it appeared on the
original, especially if the original contains faint or smudged text. For example,
some characters might be incorrect or missing. As you edit the text, compare the
scanned text against the original, and then make corrections as necessary.
Print copies
Use the Copy button ( ) on the scanner to scan an item and send it directly to
a printer to make copies.
Note Macintosh users, see the HP Image Zone software Help for information
1 Position the item on the scanner. For more information see Positioning
2 Press the Copy button (
3 If you want to increase the number of copies, lighten or darken the copies,
How to use the scanner
possible check box to retain columns that are easier to edit. Most
users choose this option. The text flows from one column to the next,
allowing for easier editing.
– Do not retain page format. Select this option for flowed text. This
creates a file with continuous text. This is recommended for text that
you want to edit and reformat for other purposes.
about copying procedures.
items before scanning .
) on the scanner. A message appears that shows
the copy progress.
reduce or enlarge them, or change printer settings, click Cancel in the Copy
in Progress dialog box. You can then make changes to settings in the HP
Copying software.
You can also make copies from the HP Director software. For more information,
see the HP Image Zone software on-screen help.
Share a scanned photo using HP Instant Share
Use the HP Instant Share button ( ) on the scanner to share scanned photos
with family and friends. You can easily 1) send someone an e-mail with
thumbnails and links to your photos that are stored on a secure HP website—no
more attachments; 2) upload photos to the HP Photo website to create online
photo albums; or 3) order professional-quality prints from an HP partner web
site. (Not all services are available in all regions or for all operating systems.)
Note 1 Macintosh users, see the HP Image Zone software on-screen Help for
information about using the HP Instant Share button.
Note 2 Use the HP Instant Share button (
you want to scan and share a document, use the Scan button (
the scanner.
Your computer must be connected to the Internet to use HP Instant Share.
1 Position the original photo on the scanner. For more information, see
Positioning items before scanning .
User's Manual 11
) to scan and share only photos. If
) on
Chapter 1
2 Press the HP Instant Share button ( ) on the scanner. The photo is
scanned.
3 A dialog box appears, asking if you want to scan another image. Do one of
the following:
a If you have more items to scan, place another item on the scanner and
either click Scan in the dialog box or press the Scan button (
scanner.
b If you have finished scanning photos, click Done.
4 All your scanned photos are sent to the HP Instant Share software. Follow
the instructions on the screen to share your scanned photos.
Note By default, the software does not prompt you to preview the photo when
you use the HP Instant Share button (
preview the photo, use the HP Director software instead of the HP
Instant Share button (
You can also share photos with HP Instant Share by using the HP Image Zone
software. For more information, see the HP Image Zone software on-screen Help.
E-mail scanned pictures
You can scan one or more pictures with your HP scanner and e-mail them in two
ways:
● You can use the HP Instant Share button (
scanned photo using HP Instant Share ).
● You can e-mail your scanned images as attachments.
To e-mail your scanned images as attachments:
1 Place the slides or negatives in the TMA or place the photo on the scanner
glass. For more information, see Positioning items before scanning .
2
Press the Scan button (
The scan is displayed in the HP Image Zone software. If multiple selection
areas were detected, the selections are displayed as separate scanned
images.
3 Select one or more pictures in the HP Image Zone software.
4 Click the Selections Menu below the images.
A dialog appears that displays a list of destinations for the images.
5 Select your e-mail application from the list of destinations, and then click OK.
Your e-mail software starts, and a new e-mail message (with the images
that you selected attached to it) opens.
6 Enter the e-mail destination and subject, and write a note.
7 Send the message as you normally would from the e-mail program.
) on the
) on the scanner. If you want to
) on the scanner.
) on the scanner (see Share a
) on the scanner.
12 HP Scanjet 4600 series scanner
Scan oversized items
If you have an item to scan that is larger than the scanning glass, you can scan it
in multiple sections, and then connect the sections with ArcSoft Panorama
Maker software.
Use the Panorama Maker software to connect multiple scans. Use the ReadIris
Pro software if you want to convert a document into editable text. If you did not
install this software when you set up the scanner, insert the scanner CD to install
it now. See the Setup Poster for installation information.
Note Macintosh users, see the HP Image Zone software Help for information
about scanning procedures.
1 Remove the scanner from the holder:
a If you have a horizontal holder, remove the scanner by pressing down
on one tab on the hinge and then lifting the scanner off the holder.
b If you have a vertical holder, remove the scanner by lifting it off the
holder.
2
Place the scanner with the viewing side (light frame) up (
scan. Place the scanner so you can see the upper left portion of the item
through the scanner, using the frame around the scanner glass to position
the item.
3
Press the Scan button (
4 In the dialog box that appears, select:
a Picture if you are scanning a photograph or other artwork.
b Document if you are scanning text or both text and graphics. You must
select No when asked Scan for Editable Text (OCR)?
5 Select Panorama Maker as the destination, and click Scan in the dialog
box. The item is scanned.
Note If you see a preview dialog now, this procedure will not work as
documented. See Change settings to turn preview off.
How to use the scanner
) on the item to
) on the scanner.
6 Align the scanner on the next section of the item. Overlap the sections by at
least 1.3 mm (1/2 inch). Press the Scan button (
Continue to scan each section of the item until you are done.
7 When you have finished scanning the sections, click Done in the dialog box
on the computer screen.
Panorama Maker automatically starts. All the scanned sections are sent to
Panorama Maker.
8 In the Panorama Maker software, arrange the images in the correct order
and follow the on-screen instructions. See the Panorama Maker Help for
instructions.
9 If you scanned a text document and want to use optical character
recognition (OCR) to make the scanned document editable, then from
Panorama Maker, save the combined image as a TIFF file, and then import
the TIFF file into the ReadIris Pro software to perform OCR conversion.
User's Manual 13
) on the scanner.
Chapter 1
Use the power save button
The scanner lamp turns off automatically after approximately 15 minutes.
However, you may want to manually turn off the lamp when you have finished
using the scanner.
To turn off the scanner lamp and put the scanner in low-power mode, press the
Power Save button (
To use the scanner again, start a scan either from a scanner button or from the
HP Director software. After a short warm-up cycle, the scan begins.
).
Change settings
You can customize many features of your HP Scanjet scanner, including the
scanner button settings, previewing of images, and other preferences.
●
Change settings from the HP Director software
When you use the scanner buttons or the HP Director software, the
scanner uses settings optimized for the scanned original type, such as a
photograph. You can change scan settings from the Settings menu in the
HP Director software, including button settings, scanning preferences, and
other settings. To change settings, start the HP Director software, and then
click Settings.
●
Turn Preview Image on or off
Note
Macintosh users, see the HP Director software on-screen Help for
information about turning preview on or off.
1
Double-click the HP Director icon (
click Start, point to Programs or All Programs, point to HP, and then click
HP Director.
2 When the HP Director opens, make sure that your HP scanner is selected
in the Select Device list.
3 On the Settings menu, point to Scan Settings & Preferences, and then
click Button Settings. The Button Settings dialog box, which has a tab for
each configurable button, opens.
4 Click the tab that corresponds to the button that you want to set.
5 Select or clear the preview button setting for the button.
6 When you are satisfied with the settings, click OK.
Care and maintenance
Occasional cleaning of your scanner helps ensure optimal performance. The
amount of care necessary depends upon several factors, including the amount
of use and the environment. You should perform routine cleaning as necessary.
Caution Avoid placing items with sharp edges in the scanner. Doing so
can damage the scanner. Before placing an item on the scanner glass,
make sure the item is free of wet glue, correction fluid, or other
substances that can be transferred to the glass.
) on your desktop. Or, on the taskbar,
14 HP Scanjet 4600 series scanner
Clean the scanner glass
Note Dust and fingerprints affect scanning quality only on the scanning side
(dark frame) of the scanner.
1 Disconnect the combination USB and power cable from the scanner.
2 Clean the glass using a soft, lint-free cloth sprayed with a mild glass cleaner.
Caution Use only glass cleaner. Avoid abrasives, acetone,
benzene, and carbon tetrachloride, all of which can damage the
scanner glass. Avoid isopropyl alcohol because it can leave streaks
on the glass.
Do not spray the glass cleaner directly on the glass. If too much
glass cleaner is applied, the cleaner could run to the edges and
damage the scanner.
3 Dry the scanner glass using a dry, soft, lint-free cloth.
4 When finished, reconnect the combination USB and power cable to the
scanner.
Clean the transparent materials adapter
If you have a transparent materials adapter for scanning slides and negatives,
clean the window in the door and the light window using a slightly-damp, soft, lintfree cloth.
How to use the scanner
Store the scanner
To prevent scratches on the scanning side of the scanner, store the scanner in
the holder provided.
Tip When not in use, use the scanner to display a favorite photo.
User's Manual 15
2
Troubleshooting
This section contains solutions for potential issues with the scanner and the
transparent materials adapter (TMA).
Frequently asked questions
This section provides answers to common questions about your HP scanner.
How do I test my scanner hardware if I think there may be a problem?
If you think the scanner has a hardware problem, verify that the cables are firmly
connected to the scanner, the computer, and the power source. If the cables are
correctly connected, test the scanner by using this procedure.
1 Disconnect the USB cable and power cable from the scanner.
2 Reconnect the USB cable and power cable to the scanner.
The carriage on the scanner will move forward and backward approximately 25
mm (1 inch), and the lamp will turn on. If the carriage does not move and the
scanner lamp does not turn on, a problem exists with the scanner hardware. See
Customer support .
How do I turn off the lamp?
The scanner lamp should time out and turn off automatically after about 14
minutes of inactivity. If it does not turn off automatically, do the following:
1 From the HP Director, click Settings.
2 Select Scan Settings & Preferences.
3 Select Scan Preferences.
4 Click the Quality vs Speed tab.
5 Turn off Extended lamp to turn the scanner lamp off after 14 minutes of
inactivity. If this option is on, the scanner lamp turns off after 1 hour of
inactivity.
If the scanner lamp problems continue, see Customer support .
How do I turn off the scanner?
Normally you do not need to turn off the scanner because after about 14 minutes
of inactivity the scanner reduces to a low-power mode. If you need to turn off the
scanner completely, disconnect it from the power source (electrical outlet or
surge protector).
How do I resolve issues with scanning documents or text?
The scanner uses optical character recognition (OCR) to convert text on a page
to text that you can edit on your computer. The OCR software is installed
automatically when you install the HP Image Zone software.
16 HP Scanjet 4600 series scanner
Troubleshooting
To select OCR settings, do the following steps:
1 Open the HP Director software.
2 Click Settings, click Scan Preferences, and then select Button Settings.
Note If you are starting the scan from the scanner button, click the Scan
button tab. If you are starting the scan from the HP Director
software, click the Scan Document button (Director) tab.
3 Click Modify Scan Document Settings, and then click the Editable Text
Settings tab.
Two formatting options are available:
– Retain page formatting. When you select this option, the text blocks,
tables, and graphics are re-created in the same place, and the word
and paragraph formatting are maintained. This might make editing
more difficult because the software saves the columns in frames, with
no text flow from one column to the next. Select the Use columns
when possible check box to retain columns that are easier to edit.
Most users choose this option. The text flows from one column to the
next, allowing for easier editing.
– Do not retain page format. Select this option for flowed text. This
creates a file with continuous text. This is recommended for text that
you want to edit and reformat for other purposes.
Scanned text might not appear on your computer exactly as it appeared on the
original, especially if the original contains faint or smudged text. For example,
some characters might be incorrect or missing. As you edit the text, compare the
scanned text against the original, and then make corrections as necessary.
Scanner installation or setup issues
This section contains solutions for installation and setup issues.
Check your computer
● Ensure that your computer meets the minimum system requirements listed
on the scanner box.
● If you do not have enough hard-disk space, remove unnecessary files or
install the software on a different disk drive.
Use administrative privileges
If you are installing the scanner on a Microsoft Windows 2000 or XP system, you
must be logged on as an Administrator. See your operating system help for how
to log on as an Administrator.
Use a valid folder
On a Microsoft Windows computer, if you receive a message such as
“Destination Directory Is Invalid” or “Program Folder Is Invalid” during
installation, you may not have read/write permissions to that folder.
Check the cables
User's Manual 17
Chapter 2
Cable type
Power cable The power cable is connected between the
USB cable The USB cable is connected between the scanner
Action
scanner and an AC outlet.
● Ensure that the power cable is securely
connected between the scanner and a live
electrical outlet or surge protector.
● If the power cable is connected to a surge
protector, ensure that the surge protector is
plugged into an outlet and turned on.
● Disconnect the power cable from the scanner
and turn off the computer. After 60 seconds,
reconnect the power cable to the scanner, and
then turn on the computer, in that order.
and the computer.
● Use the cable that was included with the
scanner. Another USB cable might not be
compatible with the scanner.
● Ensure that the USB cable is securely
connected between the scanner and the
computer.
For additional USB troubleshooting information,
see www.hp.com/support, select your country/
region, and then use the search tool to find USB
troubleshooting topics.
Note On a Macintosh computer, use the Apple System Profiler to ensure that
the scanner is connected to the computer correctly.
Additional troubleshooting information
To solve other problems with the scanner or the transparent materials adapter,
see the on-screen Help:
1 Open the HP Director software.
2 Click Help, and then click HP Scanjet 4600 series scanner.
To solve problems with the scanner software, see the HP Image Zone software
on-screen help. You can also visit www.hp.com/support for online support
options.
18 HP Scanjet 4600 series scanner
Uninstall the software
Use the following steps to remove the software.
● Do one of the following:
– From the Start menu, point to Programs or All Programs, point to HP,
point to the name of your scanner or to Scanners, and click Uninstall
Software.
– Click Start, point to Settings, and click Control Panel (in Windows XP,
click Start, and click Control Panel). Click Add/Remove Programs,
select the HP Image Zone software, and click Add/Remove (or
Change, depending on your version of Windows). The HP Install
Wizard appears.
● Click Next.
● Select Remove and click Next.
The software is removed from your computer.
Troubleshooting
User's Manual 19
3
Customer support
This section contains support information, including phone numbers and website
information.
Accessibility website options
Customers with disabilities can get help with HP products by visiting
www.hp.com/accessibility.
HP website
Visit www.hp.com to:
● Learn tips for scanning more effectively and creatively.
● Access HP Scanjet driver updates and software.
● Register your product.
● Subscribe to newsletters, driver and software updates, and support alerts.
● Purchase accessories.
Support process
The HP support process works most effectively if you perform the following steps
in the order specified:
1 Review the on-screen help for the software and scanner, including the
troubleshooting section.
2 Access the HP Customer Support Website for support. If you have access
to the Internet, you can obtain a wide range of information about your
scanner. Visit the HP website for product help, drivers, and software
updates at www.hp.com/support. The HP Customer Support Website is
available in the following languages: Dutch, English, French, German,
Italian, Portuguese, Spanish, Swedish, Traditional Chinese, Simplified
Chinese, Japanese, Korean. (Danish, Finnish, and Norwegian support
information is available in English only.)
3 Access HP e-support. If you have access to the Internet, connect with HP
via e-mail by going towww.hp.com/support. You will receive a personal reply
from an HP Customer Support technician. E-mail support is available in the
languages listed at that website.
4 Contact your local HP dealer. If your scanner has a hardware failure, take it
to your local HP dealer for a solution. Service is free during your scanner’s
limited warranty period. After the warranty period, the dealer will quote a
service charge.
Contact the HP Customer Support Center for support by phone. Please
consult the following website to check the details and conditions of phone
support in your country/region: www.hp.com/support. As a part of HP’s
continuing efforts to improve phone support information services, we advise
you to check the HP website on a regular basis for new information
20 HP Scanjet 4600 series scanner
Customer support
regarding service features and delivery. If you cannot solve the problem by
using the above options, call HP while you are in front of your computer and
scanner. For faster service, please be prepared to provide the following
information:
– The scanner’s model number (located on the scanner)
– The scanner’s serial number (located on the scanner)
– The computer’s operating system
– The version of the scanner software (located on the scanner’s CD label)
– Messages displayed at the time the situation occurred
The applicable conditions for HP phone support are subject to change without
notice.
Telephone support is free from the date of purchase for the period specified
unless otherwise noted.
Locations
Africa 30 days
Asia Pacific 1 year
Canada 1 year
Europe 1 year (see the following tables for
Latin America 1 year
Middle East 30 days
United States 90 days
Phone support in the United States
Support is available both during and after the warranty period.
Within the period of your warranty, telephone support is provided free of charge.
Call 800-HPINVENT (800-474-6836). U.S. phone support is available in both
English and Spanish 24 hours a day, 7 days a week (days and hours of support
may change without notice).
After the warranty period, call 800-HPINVENT (800-474-6836). Charges are
$25.00 U.S. per issue, and are charged to your credit card. If you think your HP
product needs service, call the HP Customer Support Center, which can help
determine if service is required.
Free phone support period
details for each country)
Phone support in Europe, Middle East, and Africa
HP Customer Support Center phone numbers and polices may change. Visit the
following website to check the details and conditions of phone support in your
country/region: www.hp.com/support.
User's Manual 21
Chapter 3
Algeria +213 61 56 45 43
Austria +43 1 86332 1000
0810 –00 1000 (in-country)
Bahrain 800 171 (in-country toll-free)
Belgium 070 300 005 (Dutch)
070 300 004 (French)
Czech Republic +420 261307310
Denmark +45 70202845
Egypt +20 2 532 5222
Finland +358 (0) 203 66 767
France +33 (0) 8 92 69 60 22 (Euro 0.34/min)
Germany +49 (0) 180 5652 180 (Euro 0.12/min)
Greece +30 210 6073603 (international
number)
801 11 225547 (in-country)
800 9 2649 (toll-free from Cypress to
Athens)
Hungary +36 1 382 1111
Ireland 1890 923902
Israel +972 (0) 9 830 4848
Italy 848 800 871
Luxembourg 900 40 006 (French)
900 40 007 (German)
Middle East +971 4 366 2020 (international
number)
Morocco +212 224 04747
Netherlands 0900 2020165 (Euro 0.10 per minute)
Norway +47 815 62 070
Poland +48 22 5666 000
Portugal 808 201 49 2
Romania +40 21 315 44 42
Russian Federation + 7 095 797 3520 (Moscow)
22 HP Scanjet 4600 series scanner
Customer support
(continued)
+ 7 812 346 7997 (St. Petersburg)
Saudi Arabia 800 897 1444 (in-country toll-free)
Slovakia +421 2 50222444
South Africa 086 000 1030 (RSA) +27-11 258
9301 (Outside RSA)
Spain 902 010 059
Sweden +46 (0) 77-120 4765
Switzerland 0848 672 672
(German, French, Italian – Peak time
0.08 CHF/Outside peak 0.04 CHF)
Tunisia +216 71 89 12 22
Turkey +90 216 579 71 71
Ukraine +7 (380 44) 490 3520
United Arab Emirates 800 4520 (in-country toll-free)
United Kingdom +44 (0)870 010 4320
Other phone support worldwide
HP Customer Support Center phone numbers and polices may change. Visit the
following website to check the details and conditions of phone support in your
country/region: www.hp.com/support.
Argentina
Australia +61 (3) 8877 8000 (or local (03) 8877
Brazil (11) 3747 7799 (Grande São Paulo)
Canada 1-800 -474 -6836
Central America and the Caribbean +1 800 711 2884
Chile 800 360 999
China +86 (21) 3881 4518
Colombia 01-800-51-HP-INVENT
+54 11 4778 8380
0 810 555 5520
8000)
0800 157751 (Outside Grande São
Paulo)
(905)-206-4663 (from within local
Mississauga calling area)
User's Manual 23
Chapter 3
(continued)
Costa Rica 0-800-011-4114
1-800-711-2884
Dominican Republic 1- 800- 711-2884
Ecuador 999-119 (Andinatel)
+1-800-711-2884 (Andinatel)
1-800-225-528 (Pacifitel)
+1-800-711-2884 (Pacifitel)
Guatemala 1 800 999 5105
Hong Kong SAR +852 2802 4098
India 1 600 447737
Indonesia +62 (21) 350 3408
Jamaica 1-800-7112884
Japan 0570 000 511 (inside Japan)
+81 3 3335 9800 (outside Japan)
Korea, Republic of +82 1588-3003 (Seoul)
Malaysia 1 800 805 405
Mexico 01-800-4726684
(55) 5258 9922
New Zealand +64 (9) 356 6640
Nigeria +234 1 3204 999
Panama 001 800 711 2884
Peru 0 800 10111
Philippines + 63 (2) 867 3551
Puerto Rico +1 877 2320 589
Singapore +65 6272 5300
Taiwan +886 0 800 010055
Thailand +66 (0) 2 353 9000
Trinidad & Tobago 1 800 7112884
United States 1 800 474-6836 (800 HPINVENT)
Venezuela 0-800-4746-8368
Vietnam +84 (0) 8 823 4530
24 HP Scanjet 4600 series scanner
4
Product specifications and options
This section contains the product specifications for the HP Scanjet 4600 series
scanner and accessories.
Scanner specifications
Name Description
Scanner type Flatbed
Scanner weight
(without holder)
Holder weight HP Scanjet 4600/4630: 0.5 kg (1.1 pound)
Scanning
element
Maximum item
size (without
holder)
Interface USB 2.0 Hi-Speed
Optical resolution 2400 ppi x 2400 ppi
Selectable
resolution
AC line voltage 100-120 V 60 Hz – North America
Power
consumption
and regulatory
information
1.4 kg (3.1 pounds)
HP Scanjet 4650/4670: 1.3 kg (2.9 pounds))
Scanning element 2400 ppi (pixels per inch) linear sensor
410 x 300 x 17 mm (16.14 x 11.81 x 0.67 inches)
12 dpi to 999,999 enhanced dpi at 100 percent scaling
200-240 V 50 Hz Continental Europe, United Kingdom,
Australia 100-240 V 50 Hz/60 Hz – rest of the world
For power consumption data, information on power
supplies and regulatory information see the
regulatory_supplement.htm file on the HP Imaging Zone
software CD.
The HP Scanjet 4600 series scanners are Energy Star
compliant. As an Energy Star partner, Hewlett-Packard
Company has determined that this product meets the
Energy Star guidelines for energy efficiency.
User's Manual 25
Chapter 4
Transparent materials adapter (TMA) specifications
The following specifications refer to the transparent materials adapter (TMA) and
not the scanner. The adapter is included with the HP Scanjet 4630/4670
scanner, and can be purchased separately for the HP Scanjet 4600/4650
scanner.
Name
Slide media types All standard types of 35 mm slides up to 3.2 mm thick:
Negative media
type
Slide media
capacity
Negative media
capacity
Size 24 x 106.8 x 168 mm (0.95 x 4.2 x 6.6 inches)
Weight 0.2 kg (0.44 pounds)
Power
requirements
Description
Types A, SB, and LKM
35 mm
1
1 negative strip with a maximum of 1 frame per strip
12.0 VDC, 340 mA, 4.22 watts (supplied by scanner)
26 HP Scanjet 4600 series scanner
www.hp.com
*L1910−90109*
00000-00000
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