HP ScanJet 3000 User Guide

HP Scanjet Professional 3000 Scanner

User Guide

Contents

Scanner overview............................................................................................................ 3

Scanner hardware............................................................................................................. 3

Scanner front panel buttons....................................................................................... 3

Scanner lamp setting................................................................................................. 4

Scanner software.............................................................................................................. 4

How to scan with the HP Scanjet 3000 scanner driver .............................................. 4

2 Use the scanner...............................................................................................................5

Load originals ................................................................................................................... 5

Document loading tips ............................................................................................... 5

Load documents ........................................................................................................ 7

Load cards into the auto document feeder ................................................................ 8

Scan a document.............................................................................................................. 9

Tips on scanning........................................................................................................ 9

Scan from the scanner buttons.................................................................................. 9

Scan from TWAIN-compliant scanning software........................................................ 9

3 Useful scanner features................................................................................................ 10

Scan long documents ..................................................................................................... 10

Filter out a color from a document (color channel dropout)............................................. 10

4 Care and maintenance.................................................................................................. 12

Order maintenance and scanning supplies..................................................................... 12

Clean the scanner glass ................................................................................................. 12

Clean the paper path ...................................................................................................... 13

Clean the rollers and pad assembly................................................................................14

Replace the pad assembly.............................................................................................. 15

Replace the pick roller .................................................................................................... 15

5 Troubleshooting ............................................................................................................ 17

Basic troubleshooting tips............................................................................................... 17

Scanner Installation troubleshooting............................................................................... 18

Check the cables..................................................................................................... 18

Uninstall and then reinstall the HP Scanjet 3000 scanner driver ............................. 18

Scanner initialization or hardware problems ................................................................... 19

Check the USB connection...................................................................................... 19

Check that the scanner has power .......................................................................... 20

Reset the scanner.................................................................................................... 20

Scanner has stopped working correctly................................................................... 20

Scanner operation problems........................................................................................... 21

Scanner will not turn on ........................................................................................... 21

Scanner lamp stays on ............................................................................................ 22

Scanner does not scan right away...........................................................................22

Scanner scans only one side of a two-sided page................................................... 22

Scanned image is fuzzy........................................................................................... 22

Scanned pages are out of order .............................................................................. 22

Optimize scanning and task speeds........................................................................ 22

The scan is completely black or completely white................................................... 23

Scanned images are not straight............................................................................. 23

Vertical black stripes appear on the scanned image................................................ 23

Scan files are too large............................................................................................ 23

Scanner buttons are not working correctly...................................................................... 24

Scanner paper path problems......................................................................................... 24

Paper jamming, skewing, misfeeds ......................................................................... 24

Scanning fragile originals......................................................................................... 25

Paper does not feed successfully............................................................................ 25

Originals are curling up in the scanner output tray................................................... 26

The bottom of the scanned image is cut off............................................................. 26

The scanned images have streaks or scratches......................................................26

An item loaded in the scanner jams repeatedly....................................................... 26

Clear jams from the scanner paper path.................................................................. 26

6 Product support............................................................................................................. 28

Control of the scanner buttons........................................................................................28

Getting assistance .......................................................................................................... 28

Where to get additional information ................................................................................ 29

HP Scanjet 3000 driver help.................................................................................... 29

Technical resources................................................................................................. 29

7 Specifications................................................................................................................ 30

Scanner Specifications ................................................................................................... 30

Environmental specifications .......................................................................................... 31

Regulatory information.................................................................................................... 31

Disposal of Waste Equipment by Users in Private Households in the European U nion.. 31

Index.................................................................................................................................... 33

1 Scanner overview

This User Guide covers what you need to know about using your scanner.

• Scanner hardware

• Scanner software

Scanner hardware

1 2 3 4

See also

Scanner front panel buttons

Use the Scan button on the scanner front panel to start a scan.

Button/LED name Description

1 2 3 4

Document feeder Front panel USB input Power supply input

Power LED Lights up when the scanner is turned on. Cancel Cancels a scan in progress. Scan Starts a scan. Power • Turns on the scanner. Press and hold the button for 3

seconds to turn off the scanner.

• Puts the scanner in sleep mode. Press this button while the scanner in sleep mode to wake the scanner up.

Scanner overview

See also

Useful scanner features

Scanner lamp setting

The scanner lamp turns off after each scan. After about 15 minutes of inactivity, the scanner automatically enters its Sleep (Power Save) mode. To start a scan when the scanner is in Sleep mode, simply press the Power button or load originals into the document feeder.

Scanner software

The scanner comes with an assortment of scanning and document-management programs, including:

• HP Scanjet 3000 scanner driver (TWAIN and WIA))

• Nuance OmniPage software application (TWAIN)

• Nuance PaperPort software application (TWAIN)

• NewSoft Presto! BizCard software application (TWAIN)

How to scan with the HP Scanjet 3000 scanner driver

To start a scan, you need to install the HP Scanjet 3000 scanner driver and the TWAIN-compliant scanning software applications. HP recommends installing all of the bundled software applications. Start one of the applications. Select the TWAIN data source to display the HP Scanjet 3000 TWAIN user interface. (Different applications provide different methods for displaying the TWAIN user interface. It is often accomplished by selecting "Scanner Settings" or "Acquire".) Click the Scan button on the TWAIN user interface to start a scan. For more information on how to use the TWAIN-compliant software application, please refer to the Software Help provided by the application.

Use the HP Scanjet 3000 TWAIN user interface to start a scan: Start a scan: Load the original in the auto document feeder, and then click Scan. The

scan will be completed using the default settings. Scan Progress Window The Scan Progress Window opens when you start a scan. Use this window to complete

the following tasks:

• Cancel a scan.

• Complete the scan and process the document

For more information, click Help on the HP Scanjet 3000 TWAIN user interface.

See also

Scan a document

HP Scanjet 3000 Scanner

2 Use the scanner

The following topics describe the HP Scanjet scanner as well as how to scan an original document.

• Load originals

• Scan a document

Load originals

For helpful information on loading your documents properly, refer to the following topics.

• Document loading tips

• Load documents

• Load a card into the auto document feeder

Document loading tips

• Be sure that your documents are within these guidelines:

Width: 74 mm to 216 mm (2.9 in to 8.5 in) Length: 52 mm to 864 mm (2.1 in to 34 in) Weight: 50 g/m2 to 120 g/m2 (13.3 to 32 lb)

• In the HP Scanjet 3000 TWAIN user interface, set the page size to match the width and length of the paper that you are scanning.

• The scanner auto document feeder can process cards that meet the following specifications:

Minimum size: 74 mm x 52 mm (2.9 in x 2.1 in) Maximum size: 210 mm x 269 mm (8.3 in x 10.6 in)

(13.3 lbs)

Minimum weight: Maximum weight:

50 g/m 120 g/m

(32 lbs)

Use the scanner

• Scanning the following types of documents might result in paper jams or damage to the documents.

Wrinkled or creased documents

Torn documents

Curled documents

Documents with paper clips or staples

Carbon paper

Coated paper

Extremely thin, translucent paper

Paper with adhesive notes or flags attached

Photos

Overhead transparencies

Papers that are stuck together

Paper with wet substances such as glue or correction fluid

How to avoid paper jams

• Smooth out any folds or curls in your documents before placing them into the

auto document feeder. If the leading edge of a document is curled or folded, it may cause a paper jam.

• When loading paper that is smaller than 74 mm (2.9 in) in one dimension

(such as business cards), place the pages with the long side parallel to the paper guides.

• To scan fragile documents (such as photos or documents on wrinkled or very

lightweight paper), place the document in a clear, heavyweight document sleeve no wider than 216 mm (8.5 in) before loading them into the auto document feeder.

TIP: If you do not have an appropriately-sized document sleeve, consider using a sleeve intended for use in a ring binder. Trim the ring-side edge so the sleeve is no more than 216 mm (8.5 in) wide.

• Make sure that the hatch on the document feeder is securely latched. To properly

close the hatch, press until you hear a click.

• Adjust the paper guides to the width of the documents. Make sure that the paper

guides touch the edges of the original. If there is any clearance between the paper guides and the edges of the documents, the scanned image might be skewed.

• When placing a stack of documents into the feeder, gently set the stack in the

document feeder. Do not drop the stack into the feeder and do not tap the top edge of the stack after you have placed the stack in the document feeder.

HP Scanjet 3000 Scanner

• Clean the scanning rollers if the rollers are visibly dirty or after scanning a document that has pencil writing on it.

See also

Clean the rollers and the scanner glass Scanner paper path problems

Load documents

1. Unfold the document feeder extension and the output tray extension.

2. Adjust the paper guides to the width of the documents. Take care not to overtighten the

guides, which can restrict paper feeding.

When scanning small originals such as checks, it is especially important that the paper guides fit snugly against the edges of the original.

3. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that will be pointing into the feeder in one direction, and then fan that same edge in the opposite direction.

Use the scanner

4. Align the edges of the documents by tapping the bottom of the stack against the table top. Rotate the stack 90 degrees and repeat.

5. Load your single-side documents face down with the top of the pages pointing down. Load your double-side documents with the 1 pointing down.

For best results, do not drop the stack into the feeder and do not tap the top edge of the stack after you have placed it in the document feeder.

page face down and the top of the pages

6. Verify that the paper guides are aligned with the edges of the stack.

Load cards into the auto document feeder

To load a card into the auto document feeder, follow these steps:

1. Place the stack of cards face down with the long dimension parallel to the document feeder.

HP Scanjet 3000 Scanner

2. Adjust the paper guides to center the original. Make sure the paper guides touch the edges of the original.

Scan a document

The following topics describe how to scan originals using the scanner and the scanner

software.

• Tips on scanning

• Scan from the scanner button

• Scan from TWAIN-compliant scanning software

Tips on scanning

• To reduce paper jams, use scan settings that specify the actual dimensions of the page that you are scanning.

• To cancel a scan, press Cancel.

Scan from the scanner buttons

To scan using the scanner buttons, follow these steps:

1. Load the originals.

2. Press the Scan button to start a scan. The Scan Progress Window will be displayed

and the scanned image will be saved in a default location or a user defined location.

Scan from TWAIN-compliant scanning software

You can scan an image or document directly into a software program if the program is TWAIN compliant. Generally, the program is compliant if it has a menu option such as Acquire, Scan, Import New Object, or Insert. If you are unsure whether the program is compliant or what the option is, see the documentation for that program.

1. Start the scanning software, and then select the TWAIN data source.

2. Select the settings that are appropriate for the documents that you are scanning.

3. Carry out the appropriate actions to complete the scan.

For more information, see the online help for the scanning software.

Use the scanner

+ 24 hidden pages