User Guide
© Copyright 2017 HP Development Company,
L.P.
HDMI, the HDMI Logo and High-Denition
Multimedia Interface are trademarks or
registered trademarks of HDMI Licensing LLC.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: January 2017
Document Part Number: 913656-001
About This Guide
This guide provides information on monitor features, setting up the monitor, using the software and technical
specications.
WARNING! Text set o in this manner indicates that failure to follow directions could result in bodily harm or
loss of life.
CAUTION: Text set o in this manner indicates that failure to follow directions could result in damage to
equipment or loss of information.
NOTE: Text set o in this manner provides important supplemental information.
TIP: Text set o in this manner provides helpful hints.
This product incorporates HDMI technology.
iii
iv About This Guide
Table of contents
1 Getting Started ............................................................................................................................................. 1
Important safety information ............................................................................................................................... 1
Product features and components ........................................................................................................................ 2
Features ............................................................................................................................................... 2
Front components ............................................................................................................................... 3
Rear and side components .................................................................................................................. 4
Setting up the monitor .......................................................................................................................................... 5
Use caution when setting up the monitor ........................................................................................... 5
Connecting the cables ......................................................................................................................... 5
Adjusting the monitor ......................................................................................................................... 8
Turning on the monitor ....................................................................................................................... 9
Mounting the monitor ....................................................................................................................... 10
Removing the monitor stand .......................................................................................... 10
Attaching the VESA mounting bracket ........................................................................... 11
Re-attaching the monitor stand ....................................................................................................... 12
2 Using the monitor ........................................................................................................................................ 13
Software and utilities .......................................................................................................................................... 13
The Information le ........................................................................................................................... 13
The Image Color Matching le ........................................................................................................... 13
Installing the INF and ICM les ............................................................................................................................ 13
Installing from the optical disc (available in select regions) ............................................................ 13
Downloading from the web ............................................................................................................... 14
Using the on-screen display (OSD) menu ............................................................................................................ 14
Assigning the Function buttons ........................................................................................................................... 15
Webcam ............................................................................................................................................................... 16
Setting up Windows Hello .................................................................................................................................... 16
Adjusting to Low Blue Light Mode ....................................................................................................................... 16
Using Auto-Sleep Mode ....................................................................................................................................... 17
Using Picture-in-Picture (PIP) .............................................................................................................................. 17
3 Support and troubleshooting ........................................................................................................................ 18
Solving common problems .................................................................................................................................. 18
Button lockouts ................................................................................................................................................... 19
Product support ................................................................................................................................................... 19
Preparing to call technical support ..................................................................................................................... 19
v
Locating the rating label ...................................................................................................................................... 20
4 Maintaining the monitor .............................................................................................................................. 21
Maintenance guidelines ....................................................................................................................................... 21
Cleaning the monitor ......................................................................................................................... 21
Shipping the monitor ......................................................................................................................... 21
Appendix A Technical specications ................................................................................................................. 22
Preset display resolutions ................................................................................................................................... 23
Entering user modes ......................................................................................................................... 24
Power adapter ..................................................................................................................................................... 24
Energy saver feature ........................................................................................................................................... 24
Appendix B Accessibility ................................................................................................................................. 25
Supported assistive technologies ....................................................................................................................... 25
Contacting support .............................................................................................................................................. 25
vi
1 Getting Started
Important safety information
A power cord is included with the monitor. If another cord is used, use only a power source and connection
appropriate for this monitor. For information on the correct power cord set to use with the monitor, refer to
Product Notices provided on your optical disc, if one is included, or in your documentation kit.
the
WARNING! To reduce the risk of electric shock or damage to the equipment:
• Plug the power cord into an AC outlet that is easily accessible at all times.
• Disconnect power from the computer by unplugging the power cord from the AC outlet.
• If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded (earthed) 3-pin
outlet. Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter. The grounding
pin is an important safety feature.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the AC outlet,
grasp the cord by the plug.
To reduce the risk of serious injury, read the Safety and Comfort Guide. It describes proper workstation, setup,
posture, and health and work habits for computer users, and provides important electrical and mechanical
safety information. This guide is located on the web at http://www.hp.com/ergo.
CAUTION: For the protection of the monitor, as well as the computer, connect all power cords for the
computer and its peripheral devices (such as a monitor, printer, scanner) to some form of surge protection
device such as a power strip or Uninterruptible Power Supply (UPS). Not all power strips provide surge
protection; the power strips must be specically labeled as having this ability. Use a power strip whose
manufacturer oers a Damage Replacement Policy so you can replace the equipment, if surge protection
fails.
Use the appropriate and correctly sized furniture designed to properly support your HP LCD monitor.
WARNING! LCD monitors that are inappropriately situated on dressers, bookcases, shelves, desks, speakers,
chests, or carts may fall over and cause personal injury.
Care should be taken to route all cords and cables connected to the LCD monitor so that they cannot be pulled,
grabbed, or tripped over.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled
luminous environment to avoid interference from surrounding light and bright surfaces that may cause
disturbing reections from the screen.
Important safety information 1
Product features and components
Features
The monitor features include the following:
●
86.36 cm (34 in) curved 1800r with 3440 x 1440 resolution, Ultra-Wide Quad High Denition (UWQHD)
backlit display, plus full-screen support for lower resolutions
●
Skype for Business–certied popup webcam and microphone for online collaboration
●
Windows® Hello facial recognition to allow signing in with increased security
●
Tilt capability and easy viewing from sitting or standing position, or while moving from one side of the
monitor to the other
●
HDMI (High-Denition Multimedia Interface) video input
●
DisplayPort video input
●
USB Type-C port with power delivery up to 65 W
●
Premium integrated speakers
●
Plug and Play capability if supported by your operating system
●
On-screen display (OSD) adjustments in several languages for easy setup and screen optimization
●
HP Display Assistant software for adjusting monitor settings and enabling theft-deterrence features
●
HDCP (High-bandwidth Digital Content Protection) used on digital inputs
●
Software and documentation optical disc provided with the monitor in select regions that includes
monitor drivers and product documentation
●
VESA mounting bracket for attaching the monitor to a wall-mount device or swing arm
●
Low Blue Light Mode settings to create a more relaxing and less stimulating image
NOTE: For safety and regulatory information, refer to the Product Notices provided on your optical disc, if
one is included, or in your documentation kit. To locate updates to the user guide for your product, go to
http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions.
2 Chapter 1 Getting Started
Front components
Component Function
1 Webcam microphones Allow you to participate in a video conference.
2 Webcam lens Transmits your image in a video conference.
3 Webcam LED On: The webcam is in use.
4 Speakers Transmit sound from audio input.
5 +/- (Plus/Minus) button Press to increase (+) or decrease (-) speaker volume.
6 Answer/Call button Press to answer or make a call.
7 Mute microphone button Press to mute or activate the webcam microphone.
8 Mute speaker button Press to mute or activate the speakers.
9 Reject/Hang up button Press to decline or end a call.
10 Menu button Press to open the OSD menu, select a menu item from the OSD, or close the
OSD menu. An indicator is activated above the Menu button when the OSD
menu is open.
11 Function buttons Use these buttons to navigate through the OSD menu based on the
indicators above the buttons that are activated when the OSD menu is open.
NOTE: You can recongure the Function buttons in the OSD menu to
quickly select the most commonly used operations. See Assigning the
Function buttons on page 15 for more information.
12 Power button Press the button to turn the monitor on or o. When the monitor is on, the
power light above the Power button is on.
Product features and components 3
Rear and side components
Component Function
1 Audio-out (headphone)
jack
2 Power connector Connects an AC adapter to the monitor.
3 HDMI port Connects the HDMI cable from the source device to the monitor.
4 DisplayPort Connects the DisplayPort cable from the source device to the monitor.
5 Audio-in jack Connects analog audio to the monitor.
6 USB ports (2) Connects a USB device to the monitor.
7 USB Type-B port Connects the USB Type-B cable from the source device to the monitor.
8 USB Type-C port Connects the USB Type-C cable from the source device to the monitor.
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, adjust the volume before
using headphones, earbuds, or a headset. For additional safety information,
see the Product Notices provided on the optical disc, if one is included with
your product.
NOTE: When a device is connected to the headphone jack, the monitor
speakers are disabled.
4 Chapter 1 Getting Started
Setting up the monitor
Use caution when setting up the monitor
To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on the panel may
cause nonuniformity of color or disorientation of the liquid crystals. If this occurs the screen will not recover
to its normal condition.
Connecting the cables
NOTE: The monitor ships with select cables. Not all cables shown in this section are included with the
monitor.
1. Place the monitor in a convenient, well-ventilated location near the computer.
2. Connect a video cable.
NOTE: The monitor will automatically determine which inputs have valid video signals. The inputs can
be selected through the OSD by pressing the Menu button and selecting Input Control.
●
Connect one end of an HDMI cable to the HDMI port on the rear of the monitor and the other end to
the source device.
Setting up the monitor 5
●
Connect one end of a DisplayPort cable to the DisplayPort on the rear of the monitor and the other
end to a DisplayPort on the source device.
3. Connect one end of a USB Type-C cable to the USB Type-C port on the rear of the monitor and the other
end to a USB Type-C port on the source device.
6 Chapter 1 Getting Started
4. Connect one end of a USB Type-A to Type-B cable to the USB Type-B port on the rear of the monitor and
the other end to a USB port on the source device.
5. To enable sound from the monitor’s speakers, connect one end of an audio cable (not included with the
monitor) to the audio-in jack on the monitor and the other end to the audio-out jack on the source
device.
Setting up the monitor 7
6. Connect one end of the power cord to the AC adapter (1) and the other end to a grounded AC outlet (2),
and then connect the AC adapter to the monitor (3).
WARNING! To reduce the risk of electric shock or damage to the equipment:
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
Disconnect power from the equipment by unplugging the power cord from the AC outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging the power cord
from the AC outlet, grasp the cord by the plug.
Adjusting the monitor
Tilt the monitor panel forward or backward to set it to a comfortable eye level.
8 Chapter 1 Getting Started
Turning on the monitor
1. Press the power button on the source device to turn it on.
2. Press the Power button on the monitor to turn it on.
CAUTION: Burn-in image damage may occur on monitors that display the same static image on the screen
for 12 consecutive hours of non-use. To avoid burn-in image damage on the monitor screen, you should
always activate a screen saver application or turn o the monitor when it is not in use for a prolonged period
of time. Image retention is a condition that may occur on all LCD screens. Monitors with a “burned-in image”
are not covered under the HP warranty.
NOTE: If pressing the Power button has no eect, the Power Button Lockout feature may be enabled. To
disable this feature, press and hold the Power button for 10 seconds.
NOTE: You can disable the power light in the OSD menu. Press the Menu button on the monitor, select
Power Control, select Power LED, and then select O.
When the monitor is powered on, a Monitor Status message is displayed for ve seconds. The message shows
which input is the current active signal, the status of the auto-switch source setting (On or O; factory default
is On), the current preset screen resolution, and the recommended preset screen resolution.
The monitor automatically scans the signal inputs for an active input and uses that input.
Setting up the monitor 9
Mounting the monitor
The monitor panel can be attached to a wall, swing arm, or other mounting xture.
NOTE: This apparatus is intended to be supported by UL– or CSA–Listed wall-mount bracket.
If the monitor is TCO certied, the power cord plugged into the monitor panel must be a shielded power cable.
The use of a shielded power cable meets the TCO Certied criteria for display products. For information on
TCO requirements, go to www.tcodevelopment.com.
CAUTION: This monitor supports the VESA industry standard 100 mm mounting holes. To attach a third-
party mounting solution to the monitor, four 4 mm, 0.7 pitch, and 10 mm long screws are required. Longer
screws must not be used because they may damage the monitor. It is important to verify that the
manufacturer’s mounting solution is compliant with the VESA standard and is rated to support the weight of
the monitor display panel. For best performance, it is important to use the power and video cables provided
with the monitor.
Removing the monitor stand
CAUTION: Before beginning to disassemble the monitor, be sure the monitor is turned o and all cables are
disconnected.
Do not lay the monitor face down when removing the stand. Stress on the curvature of the display panel may
damage the panel if the monitor is placed face down.
1. Place the monitor head on a level surface with the bottom side up.
CAUTION: The screen is fragile. Avoid touching or applying pressure to the screen; doing so can cause
damage.
2. Use the L-shaped screwdriver to remove the four screws (1) securing the stand to the monitor.
3. Lift the stand away from the monitor (2).
10 Chapter 1 Getting Started
Attaching the VESA mounting bracket
A VESA mounting bracket is included with the monitor for use when attaching the monitor panel to a wall,
swing arm, or other mounting xture.
1. Remove the monitor stand. Refer to Removing the monitor stand on page 10.
2. Remove the rubber plug from the center rear of the monitor.
3. Position the VESA bracket above the bottom side of the monitor so that the connector slot on the
bracket is aligned with the connector slot on the monitor.
4. Press the VESA bracket (1) onto the monitor until it clicks into place.
5. Using an L-shaped screwdriver, install the four screws (2) into the monitor to secure the VESA bracket in
place.
6. To attach the monitor to a swing arm or other mounting device, insert four mounting screws through the
holes on the mounting device and into the screw holes on the VESA bracket.
Setting up the monitor 11
Re-attaching the monitor stand
CAUTION: The screen is fragile. Avoid touching or applying pressure to the screen; doing so can cause
damage.
TIP: Consider the placement of the monitor, because the bezel might cause interfering reections from
surrounding light and bright surfaces.
1. Place the monitor head on a level surface with the bottom side up.
CAUTION: Do not lay the monitor face down when reinstalling the stand. Stress on the curvature of the
display panel may damage the panel if the monitor is placed face down.
2. Position the stand above the bottom side of the monitor so that the connector slot on the stand is
aligned with the connector slot on the monitor.
3. Press the stand (1) onto the monitor until it clicks into place.
4. Using an L-shaped screwdriver, install the four screws (2) into the monitor to secure the stand in place.
5. Set the assembled monitor upright on a level surface.
12 Chapter 1 Getting Started
2 Using the monitor
Software and utilities
The optical disc, if one is included with the monitor, contains les you can install on the computer. If you do
not have an optical drive, you can download the les from http://www.hp.com/support.
●
INF (Information) le
●
ICM (Image Color Matching) les (one for each calibrated color space)
●
HP Display Assistant software
The Information le
The INF le denes monitor resources used by Windows operating systems to ensure monitor compatibility
with the computer’s graphics adapter.
This monitor is Windows Plug and Play–compatible and the monitor will work correctly without installing the
INF le. Monitor Plug and Play–compatibility requires that the computer’s graphic card is VESA DDC2–
compliant and that the monitor connects directly to the graphics card. Plug and Play does not work through
separate BNC-type connectors or through distribution buers/boxes.
The Image Color Matching le
The ICM les are data les that are used in conjunction with graphics programs to provide consistent color
matching from monitor screen to printer, or from scanner to monitor screen. This le is activated from within
graphics programs that support this feature.
NOTE: The ICM color prole is written in accordance with the International Color Consortium (ICC) Prole
Format specication.
Installing the INF and ICM les
After you determine that you need to update, use one of the following methods to install the les.
Installing from the optical disc (available in select regions)
To install the INF and ICM les on the computer from the optical disc:
1. Insert the optical disc in the computer optical drive. The optical disc menu is displayed.
2. View the HP Monitor Software Information le.
3. Select Install Monitor Driver Software.
4. Follow the on-screen instructions.
5. Ensure that the proper resolution and refresh rates appear in the Windows Display control panel.
Software and utilities 13
Downloading from the web
If you do not have a computer or a source device with an optical drive, you can download the latest version of
INF and ICM les from the HP monitors support website.
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
3. Follow the on-screen instructions to select your monitor and download the software.
Using the on-screen display (OSD) menu
Use the OSD menu to adjust the monitor screen image based on your preferences. You can access and make
adjustments in the OSD menu using the buttons on the monitor’s bezel.
To access the OSD menu and make adjustments, do the following:
1. If the monitor is not already on, press the Power button to turn on the monitor.
2. To access the OSD menu, press one of the three Function buttons to activate the buttons. Then press the
Menu button to open the OSD.
3. Use the three Function buttons to navigate, select, and adjust the menu choices. The on-screen button
labels vary depending on which menu or submenu is active.
The following table lists the menu selections in the OSD main menu.
Main Menu Description
Brightness Adjusts the brightness level of the screen. The factory default is 90.
Color Control Selects and adjusts the screen color.
Input Control Selects the video input signal.
Image Control Adjusts the screen image.
Audio Control Adjusts the audio settings.
PIP Control Selects and adjusts the PIP image.
Power Control Adjusts the power settings.
Menu Control Adjusts the OSD controls.
Management Adjusts the DDC/CI settings and returns all OSD menu settings to the factory default settings.
USB Host Selection Selects the USB input signal.
Exit Exits the OSD menu screen.
14 Chapter 2 Using the monitor
Assigning the Function buttons
Pressing one of the three front Function buttons activates the buttons and displays the icons above the
buttons. The factory default button icons and functions are shown below.
Button Function
Menu Opens the OSD (on-screen display) menu.
Information
(Function button 1 assignable)
Viewing Mode
(Function button 2 assignable)
Next Active Input
(Function button 3 assignable)
Opens the Information menu.
Switches monitor to preset view modes.
Switches to the next video input source.
You can change the Function buttons from their default values so that when the buttons are activated you can
quickly access commonly used menu items.
To assign the Function buttons:
1. Press one of the three Function buttons to activate the buttons, and then press the Menu button to open
the OSD.
2. In the OSD menu, select Menu Control > Assign Buttons and then select one of the available options for
the button you want to assign.
NOTE: You can reassign only the three Function buttons. You can not reassign the Menu button or the Power
button.
Assigning the Function buttons 15
Webcam
With Skype for Business installed on your external source device, you can use the webcam on the monitor in
the following ways:
●
Stream online video conferences
●
Send and receive Instant messages
●
Schedule meetings
●
Maintain security over conversations
With Windows 10 operating system installed, Windows Hello facial recognition can be enabled to allow
signing in with increased security.
To release the webcam, press it down to unlock it.
To close the webcam, press it down until it locks.
Setting up Windows Hello
If Windows 10 operating system is installed on your external source device, follow these steps to set up
Windows Hello facial recognition:
1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2. Under Windows Hello, follow the on-screen instructions to add both a password and a 4-digit PIN, and
then enroll your ngerprint or facial ID.
Adjusting to Low Blue Light Mode
Decreasing the blue light emitted by the display reduces the blue light exposure to your eyes. This monitor
allows you to select a setting to reduce blue light output and create a more relaxing and less stimulating
image while reading content on the screen.
To adjust the blue light output from the display:
1. Press the Viewing Mode button.
2. Select your desired setting:
●
Low Blue Light: reduces blue light for improved eye comfort
●
Reading: optimizes blue light and brightness for indoor viewing
●
Night: adjusts to the lowest blue light and reduces the impact on sleep
3. Select Save and Return to save your setting and close the Viewing Mode menu. Select Cancel if you
don’t want to save the setting.
4. Select Exit from the Main menu.
16 Chapter 2 Using the monitor
Using Auto-Sleep Mode
The monitor supports an OSD option called Auto-Sleep Mode that allows you to enable or disable a reduced
power state for the display. When Auto-Sleep Mode is enabled (enabled by default), the monitor will enter a
reduced power state when the host PC signals low power mode (absence of either horizontal or vertical sync
signal).
Upon entering this reduced power state (sleep mode), the monitor screen is blanked, the backlight is turned
o, and the power light turns amber. The monitor draws less than 0.5 W of power when in this reduced power
state. The monitor will wake from sleep mode when the host PC sends an active signal to the monitor (for
example, if you activate the mouse or keyboard).
You can disable Auto-Sleep Mode in the OSD. Press the Menu button to open the OSD. In the OSD select Power
Control, select Auto-Sleep Mode, and then select O.
Using Picture-in-Picture (PIP)
The monitor supports PIP, where one source is overlaid over another.
To use PIP, perform the following steps:
1. Connect a secondary input source to the monitor.
2. Press one of the front bezel buttons to activate the buttons, and then press the Menu button to open the
OSD.
3. In the OSD, select PIP Control, select PIP On/O, and then select Picture-in-Picture.
The monitor will scan the secondary inputs for a valid signal input and use that input for the PIP picture.
4. To change the PIP input, select PIP Input in the OSD, and then select the desired input.
5. To change the size of the PIP, select PIP Size in the OSD, and then select the desired size.
6. To adjust the position of the PIP, select PIP Position in the OSD, and then select the desired position.
Using Auto-Sleep Mode 17
3 Support and troubleshooting
Solving common problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.
Problem Possible Cause Solution
Screen is blank or video is
ashing.
Image appears blurred,
indistinct, or too dark.
Check Video Cable is
displayed on the screen.
Input Signal Out of Range is
displayed on the screen.
The monitor is o but it did
not seem to enter into a lowpower sleep mode.
Power cord is disconnected. Connect the power cord.
Power button is turned o. Press the Power button.
NOTE: If pressing the Power button has no eect, press and
hold the Power button for 10 seconds to disable the Power
Button Lockout feature.
Video cable is improperly connected. Connect the video cable properly. Refer to Connecting the
cables on page 5 for more information.
System is in sleep mode. Press any key on the keyboard or move the mouse to
inactivate the screen blanking utility.
Video card is incompatible. Open the OSD menu and select the Input Control menu. Set
Auto-Switch Input to O and manually select the input.
Brightness is too low. Open the OSD menu and select Brightness to adjust the
brightness scale as needed.
Monitor video cable is disconnected. Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is o
while connecting the video cable.
Video resolution and/or refresh rate
are set higher than what the monitor
supports.
The monitor's power saving control is
disabled.
Change the settings to a supported setting (see Preset display
resolutions on page 23).
Open the OSD menu and select Power Control, select Auto-
Sleep Mode, and then set auto-sleep to On.
OSD Lockout is displayed. The monitor's OSD Lockout function
is enabled.
Power Button Lockout is
displayed.
Speaker volume is low or o. Volume is turned down in the OSD. Open the OSD, select Audio Control. selectVolume, and then
The monitor's Power Button Lockout
feature is enabled.
Volume is muted. If the Mute speaker light is amber, the volume is muted. Press
Headphones are plugged in. Unplug the headphones. The speakers are disabled when the
No audio source is selected. Open the OSD, select Audio Control, and select the audio
No default PC playback device is
selected.
18 Chapter 3 Support and troubleshooting
Press and hold the Menu button on the side panel for 10
seconds to disable the OSD Lockout function.
Press and hold the Power button for 10 seconds to unlock the
Power button function.
adjust the volume scale.
the Mute speaker button or the +/- (Plus/Minus) button.
headphones are plugged in.
source.
Open PC setting, select Sound, select Playback, and then set
S340c as the Default Device.
Button lockouts
Holding down the Power button or Menu button for ten seconds will lock out the functionality of the buttons.
You can restore the functionality by holding the buttons down again for ten seconds. This functionality is only
available when the monitor is powered on, displaying an active signal, and the OSD is not open.
Product support
For additional information on using your monitor, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
NOTE: The monitor user guide, reference material, and drivers are available at http://www.hp.com/support.
Here you can do the following:
●
Chat online with an HP technician
NOTE: When support chat is not available in a particular language, it is available in English.
●
Locate an HP service center
Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
●
Monitor model number (see Locating the rating label on page 20)
●
Monitor serial number (see Locating the rating label on page 20)
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware conguration
●
Name and version of the hardware and software you are using
Button lockouts 19
Locating the rating label
The rating label on the monitor provides the product number and serial number. You may need these
numbers when contacting HP about the monitor model. The rating label is located on the bottom of the
monitor panel.
20 Chapter 3 Support and troubleshooting
4 Maintaining the monitor
Maintenance guidelines
To enhance the performance and extend the life of the monitor:
●
Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls
that are covered in the operating instructions. If the monitor is not operating properly or has been
dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
●
Use only a power source and connection appropriate for this monitor, as indicated on the label/back
plate of the monitor.
●
Be sure the total ampere rating of the products connected to the outlet does not exceed the current
rating of the AC outlet, and the total ampere rating of the products connected to the cord does not
exceed the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A) for
each device.
●
Install the monitor near an outlet that you can easily reach. Disconnect the monitor by grasping the plug
rmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
●
Turn the monitor o when not in use. You can substantially increase the life expectancy of the monitor
by using a screen saver program and turning o the monitor when not in use.
NOTE: Monitors with a “burned-in image” are not covered under the HP warranty.
●
Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked or
covered. Never push objects of any kind into cabinet slots or other openings.
●
Do not drop the monitor or place it on an unstable surface.
●
Do not allow anything to rest on the power cord. Do not walk on the cord.
●
Keep the monitor in a well-ventilated area, away from excessive light, heat, or moisture.
●
Never lay the monitor face down. Stress on the curvature of the display panel may damage the panel if
the monitor is placed face down.
Cleaning the monitor
1. Turn o the monitor and unplug the power cord from the back of the unit.
2. Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.
3. For more diicult cleaning situations, use a 50/50 mix of water and Isopropyl alcohol.
CAUTION: Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen surface. Never
spray the cleaner directly on the screen surface. It may run behind the bezel and damage the electronics.
CAUTION: Do not use cleaners that contain any petroleum based materials such as benzene, thinner, or any
volatile substance to clean the monitor screen or cabinet. These chemicals may damage the monitor.
Shipping the monitor
Keep the original packing box in a storage area. You may need it later if you move or ship the monitor.
Maintenance guidelines 21
A Technical specications
NOTE: All specications represent the typical specications provided by HP's component manufacturers;
actual performance may vary either higher or lower.
For the latest specications or additional specications on this product, go to http://www.hp.com/go/
quickspecs/ and search for your specic monitor model to nd the model-specic QuickSpecs.
Display
Type
Viewable image size 86.36 cm diagonal 34 in diagonal
Tilt –5º to 21º
Weight
Without stand
With stand
Dimensions (including stand)
Height
Depth
Width
Maximum graphic resolution 3440 x 1440 (60 Hz)
Optimum graphic resolution 3440 x 1440 (60 Hz)
Dot pitch 0.23175 mm
Pixels per inch 109.69 PPI
Horizontal frequency 30 kHz to 90 kHz
Vertical refresh rate 30 Hz to 60 Hz
86.36 cm wide screen
VA
7.66 kg
11.14 kg
47.65 cm
19.82 cm
80.98 cm
34 in wide screen
16.89 lb
24.56 lb
18.76 in
7.80 in
31.88 in
Environmental requirements temperature:
Operating temperature
Storage temperature
Relative humidity 20% to 70%
Power source 100 V ac to 240 V ac 50/60 Hz
Altitude:
Operating
Storage
Measured power consumption:
Full power
Typical settings
Sleep
22 Appendix A Technical specications
5°C to 35°C
-20°C to 60°C
0 m to 5,000 m
0 m to 12,192 m
185 W
70 W
<0.5 W
41°F to 95°F
-4°F to 140°F
0 to 16,400 ft
0 to 40,000 ft
O <0.3 W
Input terminal One DisplayPort, one HDMI port, one analog
Preset display resolutions
The display resolutions listed below are the most commonly used modes and are set as factory defaults. This
monitor automatically recognizes these preset modes and they will appear properly sized and centered on the
screen.
Preset Pixel format Horz freq (kHz) Vert freq (Hz)
1 640 × 480 31.469 59.940
2 720 × 400 31.469 70.087
3 800 × 600 37.879 60.317
5 1024 × 768 48.363 60.004
6 1280 × 720 45.000 59.940
8 1280 × 1024 63.981 60.020
9 1600 × 1200 75.000 60.000
10 1680 × 1050 65.290 59.954
audio-in jack, one USB Type-B port, and one
USB Type-C port
11 1920 × 1080 67.500 60.000
13 1920 × 1200 74.556 59.885
14 2560 × 1440 88.787 59.951
16 3440 × 1440 35.000 24
17 3440 × 1440 36.458 25
18 3440 × 1440 43.819 30
19 3440 × 1440 88.819 60
Preset Timing name Pixel format Horz freq (kHz) Vert freq (Hz)
1 480p 720 × 480 31.469 60
2 576p 720 × 576 31.25 50
3 720p50 1280 × 720 37.5 50
4 720p60 1280 × 720 45 60
5 1080p60 1920 × 1080 67.5 60
6 1080p50 1920 × 1080 56.25 50
Preset display resolutions 23
Entering user modes
The video controller signal may occasionally call for a mode that is not preset under the following conditions:
●
You are not using a standard graphics adapter.
●
You are not using a preset mode.
If this occurs, you may need to readjust the parameters of the monitor screen by using the on-screen display.
Your changes can be made to any or all of these modes and saved in memory. The monitor automatically
stores the new setting, and then recognizes the new mode just as it does a preset mode. In addition to the
factory preset modes, there are at least 10 user modes that can be entered and stored.
Power adapter
Manufacturer Model number Power supply rating
Delta HSTNN-DA24 19.5 V dc/10.3 A
Energy saver feature
The monitor supports a reduced power state. The reduced power state will be entered into if the monitor
detects the absence of either the horizontal sync signal or the vertical sync signal. Upon detecting the
absence of these signals, the monitor screen is blanked, the backlight is turned o, and the power light turns
amber. When the monitor is in the reduced power state, the monitor will utilize <0.5 watts of power. There is
a brief warm-up period before the monitor will return to its normal operating state.
Refer to the computer manual for instructions on setting the energy saver mode (sometimes called power
management feature).
NOTE: The above energy saver feature works only when the monitor is connected to a computer that has
energy saver features.
By selecting the settings in the monitor's Sleep Timer utility, you can also program the monitor to enter into
the reduced power state at a predetermined time. When the monitor's Sleep Timer utility causes the monitor
to enter the reduced power state, the power light blinks amber.
24 Appendix A Technical specications
B Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including people with
disabilities, either on a stand-alone basis or with appropriate assistive devices.
Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be congured to work
with additional assistive technologies. Use the Search feature on your source device that is connected to the
monitor to locate more information about assistive features.
NOTE: For additional information about a particular assistive technology product, contact customer support
for that product.
Contacting support
We are constantly rening the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. If you are deaf
or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or have
accessibility questions by calling (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
Supported assistive technologies 25
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