HP Remote Assistant Card User Manual

HP Remote Assistant

User's Guide

HP Part No. 5964-3175

Printed in USA • July 1996

Notice

The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not

limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. HewlettPackard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Materials reprinted with the permission of FutureSoft. FutureSoft makes no warranty of any kind regarding the accuracy, correctness, or sufficiency of the information in the publication, and the use of any information therein is or will be free from claims of intellectual property infringement of any kind. Materials reprinted with the permission of Symantec. Symantec makes no warranty of any kind regarding the accuracy, correctness, or sufficiency of the information in the publication, and the use of any information therein is or will be free from claims of intellectual property infringement of any kind.

Remote Assistant's TAP paging software utilizes portions of AIRSOURCE from Silverlake Communications Incorporated. Likewise, materials used in the manual are reprinted with the permission of Silverlake Communications Incorporated. Remote Assistant utilizes µC/OS, The Real Time Kernel, a software program written by Jean J. Labrosse of Plantation, Florida.

Terminal Plus is a U.S. registered trademark of FutureSoft Corporation. Microsoft and MSDOS are U.S. registered trademarks of Microsoft Corp. Windows and Windows NT are trademarks of Microsoft Corp. Novell and NetWare are registered trademarks of Novell, Inc. CompuServe is a U.S. registered trademark of CompuServe, Inc. IBM and OS/2 are registered trademarks of the International Business Machines Corp. SCO, SCO UNIX, and Open Desktop are registered trademarks of The Santa Cruz Operation. SCO Open Server and SCO MPX are trademarks of The Santa Cruz Operation. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. Banyan and VINES are registered trademarks of Banyan Systems, Inc. Hayes is a trademark of Hayes Microcomputer Products Incorporated. CompuServe is a U.S. registered trademark of CompuServe, Inc.

Network Server Division 5301 Stevens Creek Boulevard P.O. Box 58059 Santa Clara, CA 95052-8059, USA

License Agreement

Software License Agreement

Please carefully read this license agreement before proceeding to open the media envelope. Rights in the software are offered only on the condition that the customer agrees to all terms and conditions of the license agreement. Proceeding to open the media envelope or install the software indicates your acceptance of these terms and conditions. If you do not agree to the license agreement, you may return the software for a refund.

In return for payment of the applicable fee, Hewlett-Packard grants the Customer a license in the software, subject to the following:

1. Use. The software is comprised of (a) server utilities and agents which may be installed on the server in which the HP Remote Assistant EISA Board is installed; (b) communications software which may be installed on one or more remote personal computer consoles. Under no circumstances may the console software copies be used concurrently (i.e. by more than a single user).

2. Copies and Adaptations. Customer may make copies or adaptations of the software (a) for archival purposes or (b) when copying or adaptation is an essential step in the use of the software with a computer so long as the copies and adaptations are used in no other manner.

3. Ownership. Customer agrees that it does not have any title or ownership of the software, other than ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws. Customer acknowledges and agrees that the software may have been developed by a third party software supplier named in the copyright notices included with the software, who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agreement. Customer may not reverse assemble or decompile the software unless authorized by law.

4. Transfer of Rights in Software. Customer may transfer rights in the software to a third party only as part of the transfer of all rights and only if Customer obtains the prior agreement of the third party to be bound by the terms of this License Agreement. Upon such a transfer, Customer agrees that its rights in the software are terminated and that it will either destroy its copies and adaptations or deliver them to the third party.

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License Agreement

5. Sub licensing and Distribution. Customer may not lease, sub license the software or distribute copies or adaptations of the software to the public in physical media or by telecommunication without the prior written consent of Hewlett-Packard.

6. Termination. Hewlett-Packard may terminate this software license for failure to comply with any of these terms provided Hewlett-Packard has requested Customer to cure the failure and Customer has failed to do so within thirty (30) days of such notice.

7. Updates and Upgrades. Customer agrees that the software does not include updates and upgrades which may be available from Hewlett-Packard under a separate support agreement.

8. Export Clause. Customer agrees not to export or re-export the software or any copy or adaptation in violation of the U.S. Export Administration regulations or other applicable regulation.

9. U.S. Government Restricted Rights. Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause in DFARS 252.227-7013. Hewlett-Packard Company. 3000 Hanover Street, Palo Alto, CA 94304 U.S.A. Rights for non-DOD U.S. Government Departments and Agencies are as set forth in FAR 52.227-19(c)(1,2).

Regulatory Information

Notice for USA: FCC Statements

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Class B Product Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and uses, and can radiate radio frequency energy and, if not installed and used in accordance with instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit deferent from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

Hewlett-Packard’s system certification tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with your computer. Changes or modifications not expressly approved by Hewlett-Packard could void the user’s authority to operate the equipment. Cables used with this device must be properly shielded to comply with the requirements of the FCC.

Regulatory Information

FCC Regulations for Telephone Line Interconnection

• This equipment complies with Part 68 of the FCC rules. On the outside surface of

this equipment is a label that contains among other information, the FCC registration, the FCC registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone company.

• This equipment uses the following Universal Service Code (USOC) jacks: RJ11C

or RJ11W (single line).

• The REN equivalence number (REN) is used to determine the quantity of devices

which may be connected to the telephone line. Excessive REN’s on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total REN’s, contact the telephone company to determine the maximum REN for the calling area.

• If this equipment causes harm to the telephone network, the telephone company

will, where practicable, notify you in advance that temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

• The telephone company may make changes in its facilities, equipment, operations,

or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service.

• If trouble is experienced with this equipment, please contact Hewlett-Packard, HP

Santa Clara Site Customer Information Center, 5301 Stevens Creek Blvd., Santa Clara, California, 95052-8059, USA (Telephone: 1-800-752-0900) for repair and/or warranty information. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved.

• No repairs are to made by you. Repairs are to be made only by Hewlett-Packard or

its licensees. Unauthorized repairs void registration and warranty.

Regulatory Information

• This equipment cannot be used on telephone company-provided coin service.

Connection to Party Line Service is subject to state tariffs. (Contact the state public utility commission, public service commission or corporation commission for information.)

• If so required, this equipment is hearing-aid compatible.

Notice for Canada: DOC Requirements

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus,” ICES-003 of the Department of Communications.

Cet appareil numérique respect les limites de bruits radioélectriques applicables aux appareils numériques de Class B prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques,” NMB-003 édictée par le ministre des Communications.

DOC Terminal Equipment Warnings

NOTICE: The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunication network protective operational and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

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Regulatory Information

The Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading. The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all the devices does not exceed 100. The Load number for this product is 33.

CAUTION Users should not attempt to make such connections themselves, but

should contact the appropriate electric inspection authority, or electrician, as appropriate.

Notice for Sweden: National Post and Telecom Agency Statement

The LAM Interface shall be connected to SELV (max. 42.4 V peak, or 60 V dc) according to EN 60950. (The internal modem complies with this requirement.)

Notice for UK: General Approval

Pursuant to Section 22 of Telecommunications Act of 1984, this product is approved for indirect connection to Public Telecommunications systems within the United Kingdom under the General Approval number NS/G/1234/J/100003.

Safety

To reduce the possibility of an electric shock from the telephone network, plug the computer into the AC outlet prior to connecting the network. Also, disconnect the network before unplugging the computer from the AC power outlet.

Battery Disposal

The HP Remote Assistant EISA Board includes a rechargeable nickel-cadmium battery (HP Part No. D2967-63214). This battery must be recycled or disposed of properly. Contact your Hewlett-Packard representative for information on battery recycling. (In the USA and Canada, call 1-800-333-1917.) For more information on battery operations, see Appendix G.

CAUTION Do NOT crush, puncture, or incinerate the battery. Do NOT short the

battery’s external contacts.

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Regulatory Information

Declaration of Conformity

DECLARATION OF CONFORMITY

according to ISO/IEC Guide 22 and EN 45014

Manufacturer’s Name: Hewlett-Packard Company Hewlett-Packard Pte Ltd Manufacturer’s Address: 5301 Stevens Creek Blvd. 452 Alexandra Road

declares, that the product

Product Name: Remote Assistant Model Number(s): D2967C, D2968C, D2969C Product Options: All

conforms to the following Product Specifications:

Safety: IEC 950:1991 + A1, A2 / EN 60950:1992 + A1, A2 EMC: CISPR 22:1993 / EN 55022: 1994 - Class B

EN 50082-1:1992 - Generic Immunity

Supplementary Information: The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC

Directive 89/336/EEC.

1) The Product was tested in a typical configuration with Hewlett-Packard peripherals.

2) Models configured with a network interface card comply with CISPR 22 / EN 55022 Class A limits.

Santa Clara, CA 95052 Singapore 119951 USA

1, 2

IEC 801-2:1991, 4 kV CD, 8 kV AD IEC 801-3:1984, 3V/m IEC 801-4:1988, 0.5 kV Signal Lines, 1 kV Power Lines

Santa Clara, June 14, 1996 Nigel Marrion / Quality Manager

Singapore, June 14, 1996

Seah Beng Geok / Quality Manager

European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department ZQ / Standards Europe, Herrenberger Straße 130, D-7030 Böblingen (FAX: + 49-7031-143143)

Limited Warranty

Software Warranty

Software and Media: HP warrants for a period of ninety (90) days from the date of the purchase (a) the media is free from defects in materials and workmanship, and (b) that the software product will execute its programming instructions when properly installed. HP does not warrant that the operation of the software will be uninterrupted or error free. In the event that the media is defective during the warranty period or the software fails to execute its programming instructions during the warranty period, Customer’s remedy shall be a refund or replacement. Should HP be unable to replace the media or software within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and all copies.

Documentation: Notice of Warranty Claims: Customer must notify HP in writing of any warranty

claim not later than thirty (30) days after the expiration of the warranty period. Limitation of Warranty: HP makes no other express or implied warranty and HP

specifically disclaims any implied warranty of merchantability or fitness for a particular purpose.

Exclusive Remedies: The remedies provided above are customer’s sole and exclusive remedies. In no event shall HP be liable for any direct, indirect, special, incidental or consequential damages (including lost profit) whether based on warranty, contract, tort or any other legal theory.

All documentation is provided "as-is" without warranty.

Hardware Warranty

• This HP accessory is covered by a limited hardware warranty for a period of one

year from receipt by the original end-user purchaser.

• If this accessory is installed in an HP computer that is covered by an on-site

warranty, the accessory will be serviced on-site for the remainder of the original computer warranty period.

• In all other cases, warranty service for this accessory will be on a Return-to-HP

basis.

Limited Warranty

• Refer to the warranty statement provided with your HP computer for warranty

limitations, customer responsibilities, and other terms and conditions.

• The battery on board the HP Remote Assistant EISA Board is a customer-

replaceable consumable and is not covered under this warranty.

Technical Support

Telephone Support

The HP-supplied hardware and software in HP servers are covered by no-charge telephone assistance during the warranty period. In some geographic areas this telephone support is provided by Hewlett-Packard; in other areas, telephone support is provided by your reseller.

For non-HP-supplied products, support numbers are included in the product documentation or are available from your reseller.

Hewlett-Packard provides telephone assistance in installing, configuring, and diagnosing the server such that one local client PC is able to log into an HP-supported network operating system.

Assistance with additional functions, such as system design, operating system upgrades, or performance optimization—and assistance with other technical areas, such as cabling, non-HP hardware, or multiple operating system environments—is available from Hewlett-Packard, resellers, or consultants at additional charge. For example, HP offers Network Phone-In Support Service with a 7-day, 24-hour option for network operating systems and multi-vendor hardware. Contact your local HP office for details.

Obtaining HP Repair and Telephone Support

U.S. and Canada. For hardware service and telephone support, contact either:

• Participating Service Authorized HP Personal Computer Reseller

• HP Customer Support Center (Colorado) (1 970) 635-1000 from 6 AM to

8 PM Mountain Time on Monday through Friday and from 9 AM to 3 PM Mountain Time on Saturday

Europe. For hardware service and telephone support, contact either:

• Participating Service Authorized HP Personal Computer Reseller

• HP Customer Support Center (Amsterdam):

Dutch language (+31 20) 581-3331 English language (+31 20) 581-3330 German language (+31 20) 581-3333 French language (+31 20) 581-3332

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Technical Support

Italian language (+31 20) 581-3338 Spanish language (+31 20) 581-3339

Other countries. For hardware service, contact your local HP office. For telephone support, contact your authorized HP reseller.

Using Other Information Services

Worldwide, access the HP NetServer World Wide Web home page:

http://www.hp.com/go/netserver

For software patches and driver updates:

In the US, access the HP PC Support BBS: (408) 553-3500 Worldwide, access the HP FTP Server:

ftp.netserver.hp.com

LOGON: anonymous PASSWORD: <your e-mail address>

For more information on the product:

HP Audio Tips & Fax Info (HPFirst): (800) 333-1917 or (208) 344-4809 For information on CompuServe call

(800) 848-8990 U.S. (614) 457-8650 Canada

After logging in to CompuServe, type GO HPSYS to get onto the HP Forum.

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Documentation

HP Remote Assistant includes the following documentation:

• This guide, which describes how to install and use HP Remote Assistant to manage

network servers. It also provides installation instructions for HP Remote Assistant Communications Software (Terminal Plus) and pcANYWHERE32.

• Application on-line help, which is available for the HP Remote Assistant

Communications Software and pcANYWHERE32.

• The HP Remote Assistant README.TXT, file which is available on both the HP

Remote Assistant Console Diskette and the HP Remote Assistant Server Diskette.

Use the README file to obtain the very latest information about HP Remote Assistant.

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Contents

Quick Start ...............................................................................................................1

1 Introducing HP Remote Assistant........................................................................5

Package Contents .................................................................................................7

Who Should Use This Guide..................................................................................8

HP Remote Assistant Features and Functions.......................................................8

HP Remote Assistant System Requirements .......................................................11

2 Hardware Installation and Configuration ..........................................................13

Installing the HP Remote Assistant EISA Board...................................................14

Connecting the Power Control Cable ...............................................................14

Verifying Board Installation..............................................................................21

Using the EISA Configuration Utility.....................................................................22

Setting Up the Remote Connection......................................................................25

Using the On-board Modem (Model D2968C)..................................................26

Using the On-board Modem (Int'l Modem Model D2969C)...............................27

Using an External Modem................................................................................28

Using a Direct Serial Connection.....................................................................29

Configuring the HP Remote Assistant..................................................................31

Starting the HP Remote Assistant Configuration Utility....................................32

The Main Screen.............................................................................................33

Navigating the Configuration Utility..................................................................33

Configuring the HP Remote Assistant Board....................................................34

Configuring Event Management ...................................................................... 35

Setting Sensor Thresholds...............................................................................38

Configuring Communications...........................................................................40

Remote Terminal.............................................................................................44

Identifying the Server ......................................................................................45

Selecting Keyboard Layouts ............................................................................45

Configuring Administrator Names....................................................................46

Performing Diagnostics....................................................................................52

Viewing the Event Log.....................................................................................55

Viewing Current Status....................................................................................56

Shutting Down the Board.................................................................................57

3 Server Software Installation and Configuration................................................59

Contents

Server Installation Overview................................................................................60

Using Pager Services..........................................................................................60

Installing the DOS-Based HP Remote Assistant Server Software ........................61

Installing the NOS-Based HP Remote Assistant Server Software ........................63

Installing the Server Software for Novell NetWare...........................................64

Setting Up the SNMP Agent for NetWare ........................................................65

Setting Up ASR for NetWare...........................................................................68

Installing the Server Software for Microsoft Windows NT.................................70

Setting Up the SNMP Agent, ASR, and Console Redirection for Windows NT.71

Installing the Server Software for OS/2............................................................76

Setting Up ASR for OS/2.................................................................................76

Installing the Server Software for SCO UNIX...................................................78

Setting Up ASR for SCO UNIX........................................................................78

Configuring the SNMP Agent to Send Traps to Your Console..............................81

4 Setting Up the Remote Console.........................................................................83

Remote Console Installation Overview................................................................84

Setting Up Terminal Emulation............................................................................84

Option 1: Managing a server from a remote PC console..................................84

Windows NT Graphics Console Redirection.....................................................85

Option 2: Managing a server using a dedicated terminal or other terminal

emulation package ..........................................................................................87

Connecting to HP Remote Assistant from an HP NSA Management Console......90

Running Terminal Plus from HP NetServer Assistant.......................................92

5 Using HP Remote Assistant to Manage Server Operations..............................93

Remotely Logging In to the Server.......................................................................93

Logging In with Dial-Back ................................................................................94

Remote Assistant Server Management Program Options ....................................95

1. Show Event Log ..........................................................................................95

2. Show Status ................................................................................................97

3. Console Redirection.....................................................................................99

4. Server Reset Menu....................................................................................102

5. DOS File Transfer......................................................................................103

6. Run Server Utilities....................................................................................105

7. Bus Utilization History................................................................................107

8. Event Management Configuration..............................................................108

9. Administrator/Pager Configuration.............................................................110

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Contents

X. Disconnect ................................................................................................112

Using the SNMP Manager to Query HP Remote Assistant.................................113

Compiling the MIB Under OpenView..............................................................113

Defining a Query ...........................................................................................114

Viewing HP Remote Assistant Alarms With HP NSA .........................................118

6 Troubleshooting...............................................................................................121

Problems With Installation.................................................................................121

External Modem................................................................................................122

Paging...............................................................................................................122

Remote Console................................................................................................124

DOS File Transfer .............................................................................................126

A Event Codes .....................................................................................................127

B Recommended Modems ..................................................................................131

C Modem Commands ..........................................................................................133

AT Commands ..................................................................................................133

S-Register Summary.........................................................................................139

Result Code Summary.......................................................................................140

D Keyboard Mapping...........................................................................................143

E Graceful Shutdown Keystroke Syntax ............................................................145

General Guidelines............................................................................................145

Syntax Rules.....................................................................................................145

Examples ......................................................................................................146

Keystroke Codes ...............................................................................................147

F Technical Specifications..................................................................................149

G Battery Operation.............................................................................................151

Charging............................................................................................................151

Battery Operation ..............................................................................................152

Shutting Down the Board to Conserve Battery Power ........................................152

Life Expectancy.................................................................................................153

Replacement.....................................................................................................153

Disposal.............................................................................................................153

H LED Codes........................................................................................................155

Processor Failure Codes................................................................................155

Memory Failure Codes ..................................................................................156

xvii

Contents

Internal Peripheral Failure Codes...................................................................158

External Peripheral Failure Codes.................................................................161

I Keyboard Layouts..............................................................................................167

xviii

Quick Start

This chapter provides a quick overview of the steps required to set up and use HP Remote Assistant. If you have experience setting up computer hardware and software you can use the following section as a brief installation guide. The installation of the HP Remote Assistant accessory board requires the prior completion of system installation and configuration. It assumes that you have a bootable CD-ROM drive, and 8 MB of unallocated space on your hard disk for a Utility Partition. At any point, you can refer to the more in-depth description of the process starting with Chapter 2.

1. Install and set up hardware at the server (see Chapter 2 for detailed instructions):

• Install the HP Remote Assistant accessory board.

• Connect the power control cable to the HP Remote Assistant board and HP

NetServer system.

• Set up the modem or direct connection:

◊ For Remote Assistant models with built-in modems (D2968C and D2969C):

Connect the modem RJ-11 cable (provided), or the Line Access Module (LAM) to the HP Remote Assistant modem. Connect the other end of the cable to the phone jack.

◊ For Remote Assistant models that require an external modem (D2967C):

Connect a serial modem cable (not provided) to the HP Remote Assistant serial port and connect the other end to the external modem.

◊ For Remote Assistant direct serial connections: Connect a null-modem cable

(not provided) to the HP Remote Assistant board and join the other end to the terminal.

• Boot the HP NetServer Navigator CD-ROM (provided), and run the server's EISA

Configuration Utility to configure the HP Remote Assistant board. Follow directions to select a serial interface COM port. Save the configuration and reboot the server.

• Install or update the Utility Partition using the Configuration Assistant.

Quick Start

• From the HP NetServer Navigator CD-ROM, run the HP Remote Assistant

Configuration Utility (select HP NetServer Utilities and move HP NetServer Utilities from the Navigator Main Menu). Set up: connection type (modem or direct), administrator access (required), event management, sensor and measurement thresholds, and paging notification.

2. Install server software (see Chapter 3 for detailed instructions):

• Boot the HP NetServer Navigator CD-ROM.

• If you can't install a Utility Partition on your HP NetServer, install the DOS-based

HP Remote Assistant server software on a bootable DOS partition (see Chapter 3). SCO UNIX does not support a bootable HP NetServer Navigator Utility Partition.

• Install the NOS-based HP Remote Assistant server software (NOS dependent, see

instructions in Chapter 3).

NOTE You will need at least 8MB of unallocated disk space to accommodate the

server software.

• For Windows NT servers, configure pcANYWHERE32 for the HP Remote

Assistant modem (see Chapter 3).

• Configure the SNMP Agent to send traps to your console (NOS dependent, see

instructions in Chapter 3).

3. Install remote console software (see Chapter 4 for detailed instructions):

• Set up terminal emulation.

◊ Option 1: If you are managing a server from a Windows 3.1, Windows for

Workgroups, Windows 3.51 NT, or Windows 95 PC console, install the Terminal Plus software (run setup.exe from the HP Remote Assistant Console Diskette).

In addition, if you have a Remote Assistant board in a Windows NT 3.51 server and want to be able to redirect control of your server to a remote Windows NT

3.51 PC or Windows 95 console, also install the pcANYWHERE32 software (run setup.exe from the pcANYWHERE32, Diskette 1).

◊ Option 2: If you are managing a server using a direct terminal connection, or

you are using a terminal emulation package other than Terminal Plus, follow the instructions listed in Chapter 4.

• Connect to an HP Remote Assistant from an HP NetServer Assistant management

console (optional—see the instructions listed in Chapter 4).

Quick Start

4. Make your first remote connection (see Chapter 5 for detailed instructions):

If you plan on using console redirection for your Windows NT 3.51 server, be sure that pcANYWHERE32 is already installed and configured as a host for your remote console. This should have been done when you installed pcANYWHERE32 (see Chapter 3).

NOTE In the default installation, pcANYWHERE32 runs as a startup service on

your server and is therefore always ready for a call from your remote console.

At the remote console, start your terminal emulation software:

1. From the Windows Program Manager, double-click the HP Remote Assistant icon from the HP Remote Assistant program group to run Terminal Plus.

After starting Terminal Plus, you should see your modem initialization string displayed and an "OK" to show that your modem is ready.

NOTE Your modem type and settings should have been configured during the

installation of Terminal Plus (see Chapter 4).

2. From the remote console, click the HP Remote Assistant group from the Windows Program Manager. Do one of the following:

◊ Click Phone from the toolbar. Then click Dial from the drop-down menu.

Enter your server's phone number, if necessary (including an outside line prefix number and area code if applicable).

◊ Click Phone from the toolbar. Then click Enter dialer Mode. Set up your

server’s name and phone number, and click the Dial button to connect.

3. Once you are connected, press Enter several times (if you are using a direct connection, press Ctrl-Break, then Enter) to display the Login Name prompt.

4. At the Login Name prompt, enter a valid administrator name that you configured using the HP Remote Assistant Configuration Utility.

Quick Start

5. At the password prompt, enter the password that you specified in the HP Remote Assistant Configuration Utility. When the server accepts the password (and if no dial-back number was specified), the HP Remote Assistant Management Program starts up and displays its Main Menu:

HP Remote Assistant Main Menu Server Name: HP NetServer Server ID: 001

1. Show Event Log

2. Show Status

3. Console Redirection

4. Server Reset Menu

5. DOS File Transfer

6. Launch DOS Utilities

7. Bus Utilization History

8. Event Management Configuration

9. Administrator/Pager Configuration

X. Disconnect

1 Introducing HP Remote Assistant

HP Remote Assistant combines an intelligent EISA board and manager software to provide a powerful solution for remote server management, including monitoring and notification of server operations and events.

HP Remote Assistant can be used independent of the Network Operating System (NOS) that is running on the server. Combining Remote Assistant capabilities with the HP NetServer Assistant server management software tool provides network administrators with comprehensive server management.

The HP Remote Assistant solution consists of:

• An HP Remote Assistant plug-in circuit board which includes a processor

permitting server access independent of the server's operating status.

• A management application stored in the board firmware that provides unattended

server control and management. (HP Remote Assistant can even power cycle the server if conditions require it.) An administrator can also use the management software to transfer files between the server and remote console and run DOS utilities on the file server. (For example, to remotely update the server’s BIOS.)

• A DOS-based configuration utility for setting up HP Remote Assistant

management parameters. You can use the utility to setup parameters for pager alerts and to create administrator aliases for operation from different remote consoles.

• Optimized Windows-based terminal emulation software with which an

administrator can easily connect to the HP Remote Assistant board from a remote console and run the management application stored on the HP Remote Assistant board. (An administrator can also use any ANSI terminal emulator or a dedicated terminal to communicate with the server and run the management application.)

• Automatic Server Restart (ASR) drivers that provide quick recovery from a system

crash or hang.

• SNMP Agents (NetWare and Windows NT only) for in-band (across the network)

gathering of information and for alert generation.

• pcANYWHERE32 for Windows NT graphics redirection.

1 Introduction

Figure 1-1. HP Remote Assistant Management Process

HP Remote Assistant frees you from round-the-clock server monitoring. If HP Remote Assistant detects a problem that it cannot correct, it immediately notifies the assigned administrator by:

• sending a page with a message that identifies the server and the nature of the

problem

• generating an SNMP alert (NetWare and Windows NT only) on a management

console connected to the network. If HP NetServer Assistant is running, the alert is indicated by changes in the server icon and the logging of an error message.

Regardless of location, an administrator can log in to the server, and, running the HP Remote Assistant software, identify and correct server problems.

Package Contents

Your HP Remote Assistant product contains the following:

• An HP Remote Assistant EISA circuit board, of one of the following models:

◊ Model D2967C (non-modem) ◊ Model D2968C (US/Canada/Mexico modem) Includes an on-board Hayes-

compatible modem capable of data transfer rates up to 14.4 kbps (V.32.bis). Technical specifications for the modem are provided in Appendix F. An RJ-11 telephone connection cable is packaged with model D2968C.

◊ Model D2969C (International modem) Includes an on-board Hayes-compatible

modem capable of data transfer rates up to 14.4 kbps (V.32.bis). Technical specifications for the modem are provided in Appendix F. Includes a Line Access Module (LAM) kit configured for a particular country or locale.

• An HP NetServer Navigator CD-ROM Includes HP Remote Assistant

configuration and file transfer software for the Utility Partition. If you have a more recent version of the HP NetServer Navigator CD-ROM, you should use it instead.

• HP Remote Assistant Console Diskette Includes HP Remote Assistant

Communications Software, which is an optimized version of the Terminal Plus terminal emulation software.

1 Introduction

• HP Remote Assistant Server Diskette Includes a configuration utility, keyboard

layout files, EISA configuration utility files, a DOS file transfer utility (HPRAXFER.EXE), an SNMP MIB, NetWare and NT SNMP Agent files, ASR drivers for NetWare, Windows NT, and OS/2. A README.TXT file contains additional information and late-breaking news about HP Remote Assistant.

• HP Remote Assistant SCO UNIX ASR Drivers Diskette Includes ASR driver for

SCO UNIX

• Four pcANYWHERE32 Diskettes Includes pcANYWHERE32 software for

Windows NT graphics console redirection. (The same diskettes are used for client and server installation)

• A power control cable kit (for use with HP NetServer series only)

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Who Should Use This Guide

This guide is designed for people who are familiar with installing, managing, and troubleshooting servers on a network. It assumes that you're knowledgeable about setting up and using:

• Client PC operating system software, such as:

◊ MS-DOS ◊ Microsoft Windows and Microsoft Windows for Workgroups ◊ Microsoft Windows NT ◊ Microsoft Windows 95

• Network server operating system software, such as:

◊ Novell NetWare ◊ IBM OS/2 ◊ Microsoft Windows NT ◊ SCO UNIX

• Modems

• SNMP (Simple Network Management Protocol)

• EISA PC board installation and configuration

HP Remote Assistant Features and Functions

HP Remote Assistant provides a wealth of server management features that make it a powerful remote management tool. HP Remote Assistant works independently of the server's processor and network operating system. On-board processing, application in firmware, and communication via modem or direct serial connection are entirely separate from server components. An on-board battery also keeps HP Remote Assistant functional even if the server loses power.

1 Introduction

Remote Control

An administrator at a remote console (connected to the server via a modem or dedicated serial cable) can view the server screen and take control of the keyboard performing operations as if he or she were seated at the server. (HP Remote Assistant supports character-based server console screens and Windows NT graphics console redirection.)

Remote server reset. An administrator at a remote console has virtual control of the server's power states. He or she can reset the server either via a "warm" reboot (CtrlAlt-Del), or a complete power cycle. Console redirection is automatically enabled during reboot, allowing start-up messages to be viewed at a remote site. An administrator can also remotely power off the server if, as an example, there has been a critical hardware failure.

Remote configuration. An administrator at a remote console can reconfigure HP Remote Assistant without having to be at the server. Configuration tasks that can be performed at a remote console include the modification of notification settings and the editing of administrator information.

Management and Security

Remote Management Security. An administrator can set encrypted passwords and dial-back for authorized administration, allowing management by an administrator at remote sites without compromising network security. (Up to eight aliases can be specified for dial backs.) HP Remote Assistant also keep track of illegal login attempts and maintains an audit trail of administrator activity.

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Graceful shutdown. When the HP Remote Assistant board's temperature sensor detects that the internal temperature exceeds threshold values, it can attempt to bring the NOS down gracefully before shutting down the server. An administrator can test graceful shutdown from a remote console.

Automatic Server Restart (ASR). HP Remote Assistant's Automatic Server Restart (ASR) feature provides quick recovery from a system crash or hang by automatically restarting the system if such a failure occurs. If HP Remote Assistant determines that the NOS is "hung" for any reason, it logs the event, pages the administrator, and restarts the server.

In addition, HP Remote Assistant automatically captures a snapshot of the server's display screen upon an ASR event, preserving error messages or other screen activity that appeared before restart. An administrator can view the snapshot from a remote console and use the screen contents to troubleshoot server problems. This capability is provided by the HP Remote Assistant board and the ASR driver software provided with your HP Remote Assistant product.

1 Introduction

Server Supervision

Server Performance Monitoring. HP Remote Assistant monitors I/O performance by gathering statistics on EISA bus usage. An administrator at a remote console can also display a graphical representation of bus usage that is updated in real time, as well as a historical record of bus usage that indicates peaks and averages.

Environment monitoring. HP Remote Assistant monitors sample voltage and temperature levels and compares the samples with warning and shutdown threshold parameters (specified with the Configuration Utility).

Logging of server events. HP Remote Assistant maintains an on-board log of server events, tracking the nature and time of each event. This log is maintained in nonvolatile memory so that it is retained even when the HP Remote Assistant board is shut down. (The log can be viewed at the server with the Configuration Utility, or from the remote console.)

Event notification. HP Remote Assistant will page administrators when an event occurs that has been specified for notification. With notification, valuable administrator time is freed from constant surveillance of the server and server downtime is kept to a minimum. Alphanumeric paging using TAP (Telocator Alphanumeric Protocol) is supported, which allows for meaningful text messages being sent to your pager. An administrator can enable or disable paging for individual events with the Configuration Utility or from the remote console.

Other Features

DOS-level file transfer. HP Remote Assistant allows the transfer of files between the remote console and the server. A DOS file transfer utility located on the server’s Utility Partition supports Zmodem and Xmodem protocols for binary file transfer. With this feature, an administrator can upload new Flash files to the Utility Partition and remotely update the server’s BIOS.

SNMP support. HP Remote Assistant firmware provides NetWare and Windows NT SNMP Agents with access to collected data, including environmental and bus utilization data, and log events. HP Remote Assistant’s support of SNMP traps provides seamless integration with HP OpenView and HP NetServer Assistant, a Hewlett-Packard server management application that provides in-band monitoring of servers. The SNMP agent running on the server can supply this data to any SNMP management platform.

Diagnostics software. The HP Remote Assistant product package enables an administrator to remotely run the HP Diagnostic Assistant application via the Utilities Partition.

1 Introduction

Upgradeable firmware. The HP Remote Assistant Management Program is stored in Flash ROM on the HP Remote Assistant board. If it is necessary to upgrade the firmware, a newer revision of the code may be downloaded to the programmable ROM. When available, new firmware versions can be obtained via the HP PC Bulletin Board System (BBS), on the FTP server, or from HP Support.

HP Remote Assistant System Requirements

Minimum server requirements:

• Any HP NetServer system with an available EISA slot.

NOTE The HP Diagnostic Assistant software described in this manual does not

support HP NetServer LE or LM.

• Modem or direct connection via the RS-232 port. You can use either the on-board

modem (Model D2968C or D2969C), or an external modem. See HP supported modems listed in Appendix B.

• An HP NetServer Navigator Utility Partition, or 8 MB of disk space available in a

bootable DOS Partition installed on the hard disk (required for remotely running the EISA Configuration Utility, DOS file transfers, and Diagnostic Assistant.

• An HP NetServer Navigator CD-ROM Version E.02.00 or later. (Check the

version number printed on the CD-ROM opposite the HP logo.)

• 200 KB (maximum) of disk space on NOS partition for agents and drivers

NOTE For NT Graphics Console Redirection, you must have Windows NT 3.51

with 16 MB of available disk space.

Supported Network Operating Systems include:

•

Novell NetWare v3.12, and v4.1 (including SMP, excluding SFT III)

• Microsoft Windows NT Server 3.5 and 3.51

• IBM OS/2 2.1, 2.11 (SMP) and Warp version 3.0

• SCO UNIX System V Release 3.2 Operating System version 4.2, SCO Open

Server/SCO Open Desktop Release 3.0, Open Server Release 5.0, and SCO MPX Release 3.0

• Banyan Vines

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NOTE SCO UNIX does not support a bootable HP NetServer Navigator Utility

Partition. Therefore you will have to create a separate bootable DOS partition in order to run the HP Diagnostic Assistant, EISA Configuration Utility, or the file transfer utility from a remote console.

HP Remote Assistant includes SNMP Agents for the following network operating systems:

• Novell NetWare v3.12, v4.1, and v4.1 SMP

• Microsoft Windows NT Server 3.5 and 3.51

Remote Console Installation Requirements

For the remote console, you can use any ANSI X3.64 compatible terminal or terminal emulator with a modem or RS-232 connection. For best results, use an ANSI color terminal that supports 25-line mode and IBM PC character set, the configuration supported by the HP Remote Assistant Communications Software (Terminal Plus). Console requirements for Terminal Plus include:

• A 386-based (or faster) computer with 12 MB of available disk space

• A communications link to the server, either through a modem or a direct serial

connection

• MS Windows 3.1, Windows for Workgroups, Windows 95, or Windows NT

Workstation 3.5 or 3.51

NOTE For NT Graphics Console Redirection, you must have Windows NT 3.51

with 16 MB of available disk space.

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