HP RA304AW Getting Started Manual

Getting Started

HP Compaq Tablet PC Series

Document Part Number: 367427-002

May 2006

This guide explains how to set up your hardware and software,
and begin using the computer in Microsoft Windows.

Enhanced for Accessibility

© Copyright 2005, 2006 Hewlett-Packard Development Company, L.P.

Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Bluetooth is a trademark owned by its proprietor and used by
Hewlett-Packard Company under license.

The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.

Getting Started
HP Compaq Tablet PC Series
Second Edition: May 2006
First Edition: March 2005
Document Part Number: 367427-002

Contents

1 First-time setup

Identify required hardware . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Set up the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

Step 1: Insert the battery pack . . . . . . . . . . . . . . . . . . 1–4

Step 2: Connect the computer to external power. . . . 1–5

Step 3: Turn on the computer . . . . . . . . . . . . . . . . . . 1–7

Step 4: Set up the software . . . . . . . . . . . . . . . . . . . 1–12

Step 5: Create recovery discs (recommended) . . . . 1–13

2 Next steps

Install additional software and hardware . . . . . . . . . . . . . 2–1

Identify and install hardware . . . . . . . . . . . . . . . . . . . 2–1

Locate or install software . . . . . . . . . . . . . . . . . . . . . 2–2

Protect the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Protect the computer from viruses. . . . . . . . . . . . . . . 2–3

Protect your system files . . . . . . . . . . . . . . . . . . . . . . 2–3

Protect your privacy. . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Protect the computer from power surges . . . . . . . . . . 2–4

Use the computer safely . . . . . . . . . . . . . . . . . . . . . . 2–5

Connect to a computer network . . . . . . . . . . . . . . . . . . . . 2–6

Update your software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Locate the user guides . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Turn off the computer correctly . . . . . . . . . . . . . . . . . . . . 2–8

Getting Started iii

Contents

3Troubleshooting

Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

The computer is unable to start up. . . . . . . . . . . . . . . 3–2

The computer screen is blank . . . . . . . . . . . . . . . . . . 3–3

Software is functioning abnormally . . . . . . . . . . . . . 3–4

The computer is turned on but not responding . . . . . 3–4

The computer is unusually warm. . . . . . . . . . . . . . . . 3–5

An external device is not working . . . . . . . . . . . . . . . 3–6

The home wireless network connection

is not working

Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Prepare to contact Customer Care . . . . . . . . . . . . . . . 3–8

Contacting Customer Care by e-mail or telephone . . 3–8

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

A Notebook tour

Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3

Pointing devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4

Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–5

Pen-activated buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6

Wireless antennae. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7

Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–8

Rear components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–8

Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–9

Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . . A–9

Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–10

Pen components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–11

B Connect to the Internet from your home

Choose an ISP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1

Use the New Connection Wizard . . . . . . . . . . . . . . . B–2

Choose the type of Internet connection . . . . . . . . . . . . . . B–3

Getting Started iv

C Backup and recovery

Safeguard your data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1

Back up the system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–2

Back up specific files or folders . . . . . . . . . . . . . . . . C–2

Back up the entire system . . . . . . . . . . . . . . . . . . . . . C–3

Back up modifications made to the system . . . . . . . . C–5

Schedule backups . . . . . . . . . . . . . . . . . . . . . . . . . . . C–6

Recover the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–7

Create recovery discs (recommended) . . . . . . . . . . . C–8

Perform a recovery . . . . . . . . . . . . . . . . . . . . . . . . . C–10

D Specifications

Operating environment. . . . . . . . . . . . . . . . . . . . . . . . . . . D–1

Rated input power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–2

Contents

Index

Getting Started v

First-time setup

Identify required hardware

To set up the computer for the first time, you will need the
computer, HP Smart AC adapter, power cord, and the battery.

Components included with the computer may vary by region and

✎

by model.

1

Getting Started 1–1

First-time setup

Components

HP Smart AC Adapter

1

Power cord

2

Battery pack

3

Use only the included AC adapter or one approved for this

✎

✎

computer.

Unless you use dial-up networking, the modem cable is optional
for setup.

Modem cable

4

(optional for setup)

Modem adapter

5

(optional for setup)

1–2 Getting Started

Set up the computer

To set up the computer, you will

1. Insert the battery pack into the computer.

2. Connect the computer to external power.

The battery begins to charge.

✎

3. Turn on the computer.

4. Set up the software.

5. Create recovery discs (recommended).

Refer to Appendix C, “Backup and recovery,” for instructions.

✎

CAUTION: To prevent file corruption and ensure that the correct drivers

Ä

are installed:

First-time setup

■ Do not set up the computer for the first time while the computer is

docked in an optional docking device.

■ During the hardware and software setup procedures:
❏ Do not unplug the computer from external power.
❏ Do not shut down the computer or initiate standby or hibernation.

Getting Started 1–3

First-time setup

Step 1: Insert the battery pack

To insert the battery pack:

Battery packs vary by model.

✎

1. Turn the computer upside down on a flat surface, with the
battery bay toward you.

2. Slide the battery pack 1 into the battery bay until it is seated.

3. Press the battery pack 2 into the computer until it clicks into
place.

1–4 Getting Started

Step 2: Connect the computer to

First-time setup

external

Use only the included AC adapter or one approved for this

✎

computer.

To connect the computer to external AC power:

1. Plug the AC adapter into the power connector 1 on the
computer.

2. Plug the power cord into the AC adapter 2.

3. Plug the other end of the power cord into an AC outlet 3.

power

Getting Started 1–5

First-time setup

When the computer receives AC power, the battery pack begins
to charge and the battery light (on the front of the computer)
is turned on. When the battery pack is fully charged, the battery
light is turned off.

Leave the computer connected to external power until the battery
pack is fully charged and the battery light is turned off.

A partially charged new battery pack can run the computer after

✎

✎

software setup is complete, but battery charge displays will not be
accurate until the new battery pack has been fully charged.

Power cords and electrical outlets vary in appearance by region
and country.

1–6 Getting Started

Step 3: Turn on the computer

To open the computer:

1. Press the display release button 1 to open the display.

2. Raise the display 2.

First-time setup

Rotating the Display

The computer display can rotate from notebook mode to
tablet mode.

When the computer is docked in an optional docking device (in

✎

Getting Started 1–7

either notebook mode or tablet PC mode), the display will not
rotate.

First-time setup

Tablet PC mode

To change the computer from notebook mode to tablet PC mode:

1. Rotate the computer display clockwise until it snaps into
place facing away from the keyboard.

2. Tilt the computer display downward onto the keyboard until
it snaps into place.

1–8 Getting Started

Notebook mode

To change the computer from tablet PC mode to notebook mode:

1. Press the display release button.

First-time setup

2. Open the computer display.

Getting Started 1–9

First-time setup

3. Rotate the computer display counterclockwise until it snaps
into place facing the keyboard.

Ä

CAUTION: To prevent a lack of response when you turn on the
computer, make sure the battery pack is firmly seated.

1–10 Getting Started

✎

First-time setup

To turn on the computer:

» Slide the power switch 1 toward the front of the computer.

The power/standby light 2 is turned on, and you are
prompted to begin software setup.

The power/standby light is visible whether the computer is open
or closed.

Getting Started 1–11

First-time setup

Step 4: Set up the software

After the computer is turned on, it will go through a brief
software setup. Follow the on-screen instructions to set up the
software. Note the following:

■ After you respond to the setup prompt, you must complete

the entire setup process without interruption. Setup time
varies.

■ During software setup, the computer may pause periodically

for several minutes. These normal pauses are indicated by an
hourglass icon.

CAUTION: If you are prompted to select an operating system language

Ä

before the Welcome to Windows page is displayed, choose
carefully. On some models, the languages that you do not choose are
deleted from the system and cannot be restored during software setup.

✎

To register the operating system and the computer, you must be
connected to the Internet. For more information about connecting
to the Internet, refer to Appendix B, “

from your home,” in this guide. If you do not register during

software setup, you can do so at any time after software setup is
complete.

Connect to the Internet

1–12 Getting Started

Step 5: Create recovery discs
(recommended)

After setting up the computer for the first time, you can create a
set of recovery discs of your full factory image using HP Backup
and Recovery Manager. The recovery discs are used to start up
(boot) the computer and restore the operating system and
software applications to factory settings in case of system failure
or instability.

Refer to Appendix C, “Backup and recovery,” for detailed
instructions.

First-time setup

Getting Started 1–13

Next steps

Install additional software and
hardware

Identify and install hardware

To see a list of hardware installed on the computer:

1. Select Start > My Computer.

2. In the left pane of the System Tasks window, select View
system information.

2

3. Select Hardware tab > Device Manager.

You can also add hardware or modify your device configurations
using Device Manager.

To install additional hardware, such as an optional printer, follow
the instructions provided by the hardware manufacturer to install
the device and any required drivers.

Getting Started 2–1

Next steps

Locate or install software

The computer includes software that may be

■ Preinstalled on your hard drive. To see a list of the

ready-to-use software preinstalled on the computer:

1. Click Start > All Programs.

2. Double-click the program you want to open.

■ Provided on a CD or DVD. To install a software program

from a disc:

To install software from a disc on this computer, the computer

✎

must be connected to an optional external MultiBay device with
an optical drive.

✎

1. Insert the disc into the optical drive on the optional

external MultiBay device.

2. When the installation wizard opens, follow the on-screen

instructions.

3. Restart the computer if prompted to do so.

■ Preloaded software. This is software provided on the hard

drive, but not ready to use. To locate or install preloaded
software or drivers:

1. Select Start > All Programs > Software Setup.

2. Follow the on-screen instructions and select the check box

next to the software program or driver you want to install.

For details about using software included with the computer, refer
to the software manufacturer’s instructions, which may be
provided on disc, as online Help files, or on the manufacturer’s
Web site.

2–2 Getting Started

Protect the computer

The information in this section is designed to protect the
computer from damage caused by a virus, a security breach, a
power surge, or unsafe operation.

Protect the computer from viruses

When you use the computer for e-mail, network, or Internet
access, you expose it to computer viruses. Computer viruses can
disable the operating system, applications, or utilities or cause
them to function abnormally.

Antivirus software can detect most viruses, destroy them, and
in most cases, repair any damage they have caused. To provide
ongoing protection against newly discovered viruses, antivirus
software must be updated.

Next steps

Norton Internet Security software is preinstalled on the computer
(select models only). For information about using and updating
your Norton Internet Security software, click Start > All
Programs > Norton Internet Security > Help and Support.

For more information about computer viruses, type
Search field in the Help and Support Center.

Protect your system files

The HP Backup and Recovery Manager provides several ways to
back up the system and to recover optimal system functionality.
Refer to Appendix C, “
information.

Backup and recovery,” for additional

viruses in the

Getting Started 2–3

Next steps

Protect your privacy

When you use the computer for e-mail, network, or Internet
access, it is possible for unauthorized persons to obtain
information about you, your computer, and your data.

To optimize the privacy protection features included with the
computer

■ Keep the operating system and software updated. Many

software applications contain security enhancements.

■ Use a firewall. A firewall is software that monitors incoming

traffic on the computer. Some firewalls also monitor outgoing
traffic.

Protect the computer from power surges

To protect the computer from the power surges that might be
caused by an uncertain power supply or an electrical storm:

■ Plug the computer power cord into an optional, high-quality

surge protector. Surge protectors are available from most
computer or electronics retailers.

■ During an electrical storm, either run the computer on battery

power or shut down the computer and unplug the power cord.

■ If applicable to your location, provide surge protection on the

modem cable that connects the modem to a telephone line.
Telephone line surge protectors are available from computer
or electronic retailers in some regions.

2–4 Getting Started

Use the computer safely

WARNING: To reduce the risk of electric shock or damage to your

Å

Å

equipment:

■ Plug the power cord into an AC outlet that is easily accessible at

all times.

■ Disconnect power from the computer by unplugging the power cord

from the AC outlet (not by unplugging the power cord from the
computer).

■ If provided with a 3-pin attachment plug on your power cord, plug

the cord into a grounded (earthed) 3-pin outlet. Do not disable the
power cord grounding pin, for example; by using a 2-pin adapter.
The grounding pin is an important safety feature.

WARNING: To reduce the risk of serious injury, read the Safety and
Comfort Guide. It describes proper workstation setup, and proper
posture, health, and work habits for computer users. The Safety and
Comfort Guide

information. This guide is available on the Web at

http://www.hp.com/ergo and in the Help and Support Center. To access

the Help and Support Center, select Start > Help and Support >
User Guides.

also provides important electrical and mechanical safety

Next steps

WARNING: To avoid potential discomfort or burns, do not block the

Å

Getting Started 2–5

air vents or use the computer on your lap for extended periods. The
computer is designed to run demanding applications at full power. As a
result of increased power consumption, it is normal
feel warm or hot when used continuously. The computer complies with
the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment
(IEC 60950).

for the computer to

Next steps

WARNING: To reduce potential safety issues, only the AC adapter or

Å

battery pack provided with the computer, a replacement AC adapter or
battery pack provided by HP, or a compatible AC adapter or battery
pack purchased as an accessory from HP should be used with the
computer.

For more safety and regulatory information, and for battery
disposal information, refer to the Regulatory, Safety and
Environmental Notices located in the Help and Support Center.
To access the Help and Support Center, select Start > Help and
Support > User Guides.

Connect to a computer network

The computer may have one or more of the following networking
capabilities:

✎

■ Local area network (LAN)

■ Wireless local area network (WLAN)

■ Bluetooth®

■ Internal modem

If you plan to connect the computer to a home office LAN or
WLAN, refer to the Help and Support Center for information on
networking.

If you need assistance to connect to a company LAN or WLAN,
contact your network administrator.

If the computer has a Bluetooth device, you can create a personal
area network (PAN) to connect to other Bluetooth-enabled
devices, such as computers, telephones, printers, headsets,
speakers, and cameras. For information on using a Bluetooth
device, refer to the Bluetooth Getting Started guide in the Help
and Support Center.

For information on connecting the computer to the Internet when
you are not connected to a network, refer to Appendix B,
“Connect to the Internet from your home.”

2–6 Getting Started

Update your software

Most software, including the operating system, is updated
frequently by the manufacturer or provider. Important updates
to the software included with the computer may have been
released since the computer left the factory.

Some updates may affect the way the computer responds
to optional software or external devices. Many updates provide
security enhancements.

Update the operating system and other software provided on the
computer as soon as the computer is connected to the Internet.

To access update links for the operating system and other
software provided on the computer,

» Select Start > Help and Support.

Next steps

Locate the user guides

User guides, regulatory and safety notices, and other resources
that provide information about using the computer are available
through the Help and Support Center (select Start > Help and
Support > User Guides), or on a User Guides disc included with
some models.

For more information about the resources and support, refer to
Chapter 3, “

Troubleshooting.”

Getting Started 2–7

Next steps

Turn off the computer correctly

Whenever possible, turn off the computer by using the standard
shutdown procedure:

1. Save your work and close all open applications.

2. Shut down the computer through the operating system by
selecting Start > Turn Off Computer > Turn Off.

If you have been registered to a network domain, the button you

✎

click will be called Shut Down instead of Turn Off Computer.

If you are unable to turn off the computer with these procedures,
try the following emergency procedures in the sequence
provided:

CAUTION: Emergency shutdown procedures result in the loss of

Ä

unsaved information.

1. Press ctrl+alt+delete, and then select Shut Down > Turn Off.

2. Slide the power switch toward the front of the computer and
hold it for at least 5 seconds.

3. Disconnect the computer from external power and remove the
battery pack.

2–8 Getting Started

Troubleshooting

Troubleshooting resources

If you experience computer problems, follow the troubleshooting
steps below:

1. Refer to “Quick troubleshooting,” next in this chapter.

2. Access additional information about the computer and Web
site links through the Help and Support Center. Select Start >
Help and Support.

Although many checkup and repair tools require an Internet

✎

connection, other tools can help you fix a problem when the
computer is offline.

3

3. Contact Customer Care for any further assistance.

Getting Started 3–1

Troubleshooting

Quick troubleshooting

The computer is unable to start up

To turn on the computer, slide the power switch toward the front
of the computer. When the computer is turned on, the power light
is turned on.

If the computer and the power light are not turned on when you
slide the power switch on, adequate power might not be available
to the computer.

The suggestions below may help you determine why the
computer will not start up:

■ If the computer is plugged into an AC outlet, verify that the

AC outlet is providing adequate power by plugging another
electrical device into the outlet.

■ If the computer is running on battery power or is plugged

into an external power source other than an AC outlet, plug
the computer into an AC outlet using the AC adapter. Be
sure the power cord and AC adapter connections are secure.

■ If the computer is running on battery power:
❏ Remove the primary battery pack and optional accessory

battery pack (if applicable) and plug the computer into an
AC outlet using the AC adapter. If you can turn the
computer on, one

of the battery packs may need to be

replaced.

❏ If the battery light on the front of the computer is blinking,

the battery pack has reached a low-battery condition,
which may not allow the computer to start up. Plug the
computer to an AC outlet using the AC adapter to start
the

computer and allow the battery to charge.

3–2 Getting Started

The computer screen is blank

If the computer is on but the screen is blank, the computer may be
in standby or hibernation, may not be set to display the image on
the computer screen, or the display switch may not be functioning
properly.

Try the suggestions below to resolve the issue:

■ To resume from standby or restore from hibernation,

briefly slide the power switch toward the front of the
computer.

Standby and hibernation are energy-saving features that can
turn off the display. Standby and hibernation can be initiated
by the system while the computer is on but not in use, or
when the computer has reached a low-battery condition. To
change these and other power settings, select Start > Control
Panel > Performance and Maintenance > Power Options.

Troubleshooting

■ To transfer the image to the computer screen, press fn+f4.

On most models, when an optional external display device,
such as a monitor, is connected to the computer, the image
can be displayed on the computer screen or the external
display, or on both devices simultaneously. When you press

fn+f4 repeatedly, the image alternates among the computer

display, one or more external display devices, and
simultaneously displays on all devices.

■ If the computer has an ambient light sensor (select models

only), make sure that the sensor is not obstructed.

The ambient light sensor is located on the upper-right of the
display panel.

Getting Started 3–3

Troubleshooting

Software is functioning abnormally

If the software becomes unresponsive or responds abnormally:

■ Restart the computer:
❏ In Microsoft® Windows® XP Home, select Start > Turn

Off Computer > Restart.

❏ In Windows XP Professional, select Start > Turn Off

Computer > Restart > OK. (If you have been registered

to a network domain, the button you click will be called
Shut Down instead of Turn Off Computer.)

If you cannot restart the computer using these procedures,
refer to the next section, “The computer is turned on but not

responding.”

■ Run a virus scan. For information about using the antivirus

resources on the computer, refer to

viruses in Chapter 2, “Next steps.”

Protect the computer from

The computer is turned on but not
responding

If the computer is turned on, but not responding to software or
keyboard commands, turn off the computer by using the standard
shutdown procedure:

1. Save your work and close all open applications.

2. Shut down the computer through the operating system by

selecting Start > Turn Off Computer > Turn Off.

If you have been registered to a network domain, the button

✎

you click will be called Shut Down instead of Turn Off
Computer.

If you are unable to shut down the computer with these
procedures, try the following emergency procedures in the
sequence provided:

3–4 Getting Started

CAUTION: Emergency shutdown procedures result in the loss of

Ä

unsaved information.

1. Press ctrl+alt+delete, and then select Shut Down > Turn Off.

2. Slide the power switch toward the front of the computer and
hold it for at least 5 seconds.

3. Disconnect the computer from external power and remove the
battery pack.

The computer is unusually warm

It is normal for the computer to feel warm to the touch while it
is in use. But if the computer feels unusually warm, it may be
overheating because a vent is blocked.

Troubleshooting

Ä

✎

If you suspect that the computer is overheating, allow the
computer to cool to room temperature. Then be sure to keep all
vents free from obstructions while you are using the computer.

CAUTION: To prevent overheating, do not obstruct vents. Use the
computer only on a hard, flat surface. Do not allow another hard
surface, such as a printer, or a soft surface, such as a pillow, thick rug,
or clothing, to block airflow.

The fan in the computer starts up automatically to cool internal
components and prevent overheating. It is normal for the
internal fan to cycle on and off during routine operation.

Getting Started 3–5

Troubleshooting

An external device is not working

If an external device does not function as expected:

■ Turn on the device as instructed in the device user guide.

Some devices may not be powered by the computer, and must
be turned on before the computer is turned on.

■ Be sure that
❏ All device connections are secure.
❏ The device is receiving electrical power.
❏ The device, especially if it is an older one, is compatible

with your operating system. For compatibility
information, refer to the device manufacturer’s Web site.

❏ The correct drivers are installed and updated. Drivers may

be available on a CD included with the device or on the
device manufacturer’s Web site. For more information
about updating drivers, select Start > Help and Support.

The home wireless network connection is
not working

If a home wireless network connection is not working as
expected:

■ Be sure that the wireless light on the computer is on. If the

light is off, press the wireless button to turn it on.

■ Be sure that the computer wireless antennae are free from

obstructions.

■ Be sure that the cable or DSL modem and its power cord are

properly connected, and the lights are on.

3–6 Getting Started

■ Be sure that the wireless router (access point) is properly

connected to its power adapter and the cable modem, and the
lights are on.

■ Disconnect and then reconnect all cables, and turn the power

off and then back on.

For information on setting up a home wireless network

✎

connection, refer to
(English only).

http://www.hp.com/go/techcenter/wireless

Help and Support Center

If the preceding questions and solutions did not address your
problem, access the Help and Support Center by selecting Start >
Help and Support. In addition to providing information about
your operating system, the Help and Support Center provides

Troubleshooting

■ Information about the computer, such as model and serial

number, installed software, hardware components, and
specifications.

■ Answers to questions about using the computer.

■ Product information to help you learn to use computer and

operating system features.

■ Updates for your operating system, device drivers, and the

software provided on the computer.

■ Checkups for computer functionality.

■ Automated and interactive troubleshooting, repair solutions,

and system recovery procedures.

■ Links to community forms of IT experts.

Customer Care

If you are unable to find the help you need by using the Help
and Support Center, you may need to contact Customer Care.

Getting Started 3–7

Troubleshooting

Prepare to contact Customer Care

For the fastest possible resolution of your problem, have the
computer and the following information available when you call
or e-mail:

■ Product name located on the display or keyboard.

■ Serial number (s/n) listed on the service tag.
❏ The service tag label is on the bottom of the computer.
❏ To display the service tag information on the computer

screen, select Start > Help and Support > My HP
Computer.

■ Date the computer was purchased.

■ Conditions under which the problem occurred.

■ Error messages that have been displayed.

■ The manufacturer and model of a printer or other accessories

connected to the computer.

■ Operating system version number and registration number.

To display the operating system version number and
registration number, select Start > Help and Support > My
HP Computer. (On some models, the registration number
may be identified in the Operating System table as the

Product

Id.)

Contacting Customer Care by e-mail

telephone

or

If the computer is connected to the Internet, select Start > Help
and Support to get help by e-mail or to access the Customer

Care telephone numbers.

3–8 Getting Started

✎

A

Notebook tour

Components included with the computer may vary by region and
by model. The illustrations in this appendix identify the standard
features included on most computer models.

Getting Started A–1

Notebook tour

Top components

Components

Caps lock light

1

Presentation button

2

Volume mute light

3

Volume mute button

4

A–2 Getting Started

Volume down button

5

Volume up button

6

Num lock light

7

Keys

Notebook tour

Components

Function keys (6)

1

fn key

2

Microsoft ® Windows®

3

logo key

Windows application key

4

Embedded numeric keypad

5

keys (15)

Getting Started A–3

Notebook tour

Pointing devices

Components

Pointing stick

1

Left pointing stick button

2

TouchPad

3

Left TouchPad button

4

Right TouchPad button

5

TouchPad scroll zone

6

Right pointing stick button

7

A–4 Getting Started

Display components

Notebook tour

Components

Pen holder

1

Pen eject button

2

Rotating hinge

3

Jog dial

4

Windows Security button

5

Fingerprint reader

6

Getting Started A–5

Notebook tour

Pen-activated buttons

Components

Tablet PC Input Panel launch button

1

Rotate button

2

Q Menu button

3

A–6 Getting Started

Wireless antennae

Two wireless antennae send and receive wireless device signals.
These antennae are not visible from the outside of the computer.

For wireless regulatory notices pertaining to your region, refer to
the Regulatory, Safety and Environmental Notices located in the
Help and Support Center.

Notebook tour

For optimal transmission, keep the area immediately around

✎

Getting Started A–7

the antennae free from obstructions.

Notebook tour

Front components

Rear components

Components

Wireless light

1

Power/standby light

2

Battery light

3

Drive light

4

Infrared port

5

Bluetooth® module

6

Display release button

7

A–8 Getting Started

USB port

8

RJ-11 (modem) jack

9

RJ-45 (network) jack

-

Power connector

q

External monitor port

w

S-Video-out jack

e

Left-side components

Right-side components

Notebook tour

Components

Security cable slot

1

Vent*

2

Wireless button

3

(select models only)

USB port

4

Info Center button

5

Power switch

6

*Depending on computer model, vents vary in number and location.

Getting Started A–9

Speaker

7

Audio-out (headphone) jack

8

Audio-in (microphone) jack

9

Powered USB port

-

PC Card slot or optional smart

q

card reader

Digital Media Slot

w

Notebook tour

Bottom components

Components

Docking connector

1

Accessory battery connector

2

Vents (2)

3

Primary battery bay

4

A–10 Getting Started

Primary battery pack release

5

latch

Hard drive bay

6

Expansion memory module

7

compartment

Pen components

Notebook tour

Components

Pen tip

1

Pen button

2

Pen tether eyelet

3

Pen eraser

4

Getting Started A–11

✎

B

Connect to the Internet

from your home

The computer includes hardware and software that allows you
to connect to the Internet. Before you can access the Internet,
you must

■ Choose an Internet service provider (ISP).

■ Choose the type of Internet connection you want, such as

broadband, wireless, or dial-up, and connect the hardware.

Internet hardware and software features vary depending on the
computer model and your location.

Choose an ISP

You must set up Internet service before you can connect to the
Internet. The New Connection Wizard helps you set up a new
Internet account or configure the computer to use an existing
account.

Getting Started B–1

Connect to the Internet from your home

Use the New Connection Wizard

You can use the New Connection Wizard to connect to the
Internet

■ If you already have an account with an ISP.

■ If you have a disc from an ISP.

■ If you do not have an Internet account and would like to

select an ISP from the list provided within the wizard.

■ If you have selected an unlisted ISP and the ISP has provided

you with such information as a specific IP address, POP3 and
SMTP settings.

To access the New Connection Wizard and instructions for using
the wizard:

» Select Start > Help and Support.

✎

If you are prompted within the wizard to choose between
enabling or disabling Windows Firewall, choose to enable the
firewall.

B–2 Getting Started

Connect to the Internet from your home

Choose the type of Internet connection

There are 3 basic types of Internet connection:

■ Broadband: High-speed Internet access is available through

❏ Cable modem

❏ Digital Subscriber Line (DSL)

❏ Satellite

❏ Other services

For broadband access, additional hardware and/or software
must be provided by your ISP.

■ Wireless: For high-speed mobile Internet access, you can

use a wireless connection. A wireless network set up at
home requires a wireless router, purchased separately. To
learn about setting up wireless access, visit

http://www.hp.com/go/wireless (English only).

■ Dial-up: You can access the Internet by dialing into a service

provider using a modem cable connected to an RJ-11
(modem) jack.

Getting Started B–3

✎

✎

C

Backup and recovery

The HP Backup and Recovery Manager provides several ways to
back up the system and to recover optimal system functionality.

HP installed drivers, utilities, and applications can be copied
to a CD or to a DVD using the HP Backup and Recovery
Manager.

To copy software to a disc on this computer, the computer must
be connected to an optional external MultiBay device with an
optical drive.

Safeguard your data

Software or devices added to the computer can cause your system
to become unstable. To safeguard your documents, store personal
files in the My Documents folder and periodically create a
backup copy of the folder.

Getting Started C–1

Backup and recovery

Back up the system

Using HP Backup and Recovery Manager, you can

■ Back up specific files and folders.

■ Back up the entire system.

■ Back up modifications since your last backup, using HP

system recovery points.

■ Schedule backups.

Back up specific files or folders

You can back up specific files or folders to the hard drive, to an
optional external hard drive, or to discs.

To back up specific files or folders:

1. Select Start > All Programs > HP Backup & Recovery
Manager > HP Backup and Recovery Manager.

The HP Backup and Recovery Manager opens.

2. Click Next.

3. Click Backup to protect system settings and important
data files, and then click Next.

4. Click Backup individual files and folders, and then
click Next.

The Backup Wizard opens.

C–2 Getting Started

Backup and recovery

5. Click Backup selected files from most common locations
(Recommended).

– or –

Click Advanced Backup (Experienced users) to access
advanced filtering techniques.

6. Click Next.

7. Follow the on-screen instructions to back up specific files or
folders.

This process may take several minutes depending on the file
size and speed of the computer.

If you are backing up your information onto a disc, you will be

✎

prompted to insert a blank disc into the optical drive.

Back up the entire system

When you perform a complete system backup, you are saving the
full factory image, including the Windows operating system,
software applications, and all personal files and folders.

A copy of the entire hard drive image can be stored on another

✎

hard drive, on a network drive, or on recovery discs that you
create.

To back up the entire system:

1. Select Start > All Programs > HP Backup & Recovery
Manager > HP Backup and Recovery Manager.

The HP Backup and Recovery Manager opens.

2. Click Next.

Getting Started C–3

Backup and recovery

3. Click Backup to protect system settings and important
data files, and then click Next.

4. Click Backup entire hard drive, and then click Next.

The Entire Drive Backup Manager opens.

5. Click Next.

6. Select where you want to back up your entire drive.

You can back up to one of the following locations:

❏ On my PC: This option backs up your information to the

computer hard drive.

❏ On another drive: This option backs up your information

to an optional external hard drive.

❏ On a network: This option backs up your information to a

mapped network drive.

7. Select the Protect data access with password check box,
and type your password in the Password box.

This step is optional. If you do not want to password protect your

✎

data access, clear the Protect data access with password check box.

8. Click Next to back up your entire hard drive.

This process may take over an hour, depending on the computer

✎

speed and the amount of information being stored.

C–4 Getting Started

Backup and recovery

Back up modifications made to the system

When you back up modifications made to the system, you are
creating system recovery points. A system recovery point allows
you to save and name a snapshot of your hard drive at a specific
point in time. You can then recover back to that point if you want
to reverse subsequent changes made to the system.

By default, the first system recovery point, a snapshot of the

✎

entire image, is automatically created the first time you perform a
backup. Subsequent recovery points make a copy of changes
made after that time.

HP recommends that you create recovery points

■ Before you add or extensively modify software or hardware.

✎

■ Periodically, whenever the system is performing optimally.

Recovering to an earlier recovery point does not affect data files
or e-mails created since that last recovery point.

After you create a recovery point, you are prompted to schedule
subsequent recovery points. You can schedule recovery points for
a specific time or event in the system.

To create and schedule a system recovery point:

1. Select Start > All Programs > HP Backup & Recovery
Manager > HP Backup and Recovery Manager.

The HP Backup and Recovery Manager opens.

2. Click Expert Mode.

3. Click Create or manage recovery points, and then
click Next.

The Recovery Point Manager opens.

4. Follow the on-screen instructions to create or manage
recovery points.

Getting Started C–5

Backup and recovery

Schedule backups

To schedule backups:

1. Select Start > All Programs > HP Backup & Recovery
Manager > HP Backup and Recovery Manager.

The Backup and Recovery Manager opens.

2. Click Expert Mode.

3. Click Schedule Backups.

4. Click Next.

The Backup Scheduler opens.

5. Click Next.

6. Schedule recovery points at specific intervals (daily, weekly)
or at specific events, such as at system start or when you dock
to a docking station. Click Next to further define the settings.

A summary of your recovery point settings is displayed.

7. Click Next to finalize these settings.

8. Click Finish to exit.

C–6 Getting Started

Recover the system

HP Backup and Recovery Manager analyzes the hard drive and
creates a dedicated hard drive recovery partition on the hard drive
large enough to store a copy of the full factory image. You choose
whether you want to store that copy on the recovery partition, on
another drive, or on external recovery discs.

Before using HP Backup and Recovery Manager, try repairing the

✎

system by running Microsoft Windows System Restore. For more
information, select Start > Help and Support, and then search
for “System Restore.”

The HP Backup and Recovery Manager allows you to

■ Create recovery discs (recommended). The recovery discs

are used to boot the computer and to restore the full factory
image (operating system and software) in case of system
failure or instability.

Backup and recovery

To create recovery discs or boot this computer using recovery

✎

discs, the computer must be connected to an optional external
MultiBay device with an optical drive.

If you don’t have a CD or DVD burner, a copy of the entire hard

✎

drive image can be stored on another hard drive or on a network
drive.

■ Perform a recovery. You can perform a full system recovery

or recover important files from a recovery partition on the
hard drive or from recovery discs that you create.

Getting Started C–7

Backup and recovery

Create recovery discs (recommended)

After setting up the computer for the first time, you can create a
set of recovery discs of your full factory image using HP Backup
and Recovery Manager. The recovery discs are used to start up
(boot) the computer and restore the operating system and
software applications to factory settings in case of system failure
or instability.

CAUTION: After you create the recovery discs, you can increase the

Ä

amount of space on the hard drive by deleting the recovery partition.
However, doing this is not recommended. If you delete this partition,
you will lose any information that is on the partition.

Only one set of recovery discs can be created for this computer.

✎

Before creating recovery discs:

■ Connect the computer to an optional external MultiBay

device with an optical drive.

■ Use high-quality CD-R, DVD-R, or DVD+R media.

(purchase separately)

DVD±RW/R and double-layer DVD±RW are not compatible with

✎

the HP Backup and Recovery Manager software.

■ Number each disc before inserting it into the external

MultiBay device optical drive.

■ If necessary, you can exit the program before you have

finished creating the recovery discs. The next time you
open the program, you will be prompted to continue the
disc creation process where you left off.

C–8 Getting Started

Backup and recovery

To create a set of recovery discs:

1. Select Start > All Programs > HP Backup & Recovery
Manager > HP Backup and Recovery Manager.

The HP Backup and Recovery Manager opens.

2. Click Next.

3. Click Create recovery CDs and DVDs to recover the
system (recommended).

4. Click Next.

The Recovery Media Creator Wizard opens.

5. Click Next.

6. Click Write to CD/DVD, and then click Next.

7. Click Factory image recovery discs, and then click Next.

If you are operating the computer on battery power, you will

✎

be prompted to connect to AC power before you can go to
the next step.

8. Select the type of discs you want to use, and then click Next.

The software examines the image and displays the number

✎

of blank discs needed to create your recovery discs.

9. Insert the first disc and follow the on-screen instructions to
complete the creation of the recovery discs.

Getting Started C–9

Backup and recovery

Perform a recovery

Performing a recovery from the recovery discs

To perform a recovery from the recovery discs:

1. Back up all personal files.

2. Insert the first recovery disc into the optional external
MultiBay device optical drive and restart the computer.

3. Follow the on-screen instructions.

Performing a recovery from the hard drive

Start the full system recovery from either the Start button or f11.

1. From the Start menu:

a. Select Start > All Programs > HP Backup & Recovery

Manager > HP Backup and Recovery Manager.

The HP Backup and Recovery Manager opens.

b. Click Expert Mode.

c. Click Start PC Recovery, and then click Next.

d. Click Next again to restart the computer.

PC Recovery opens.

e. Continue to step 2 to complete the recovery process.

– or –

C–10 Getting Started

Backup and recovery

From f11:

a. Restart the computer.

b. Press f11 while the “Press <F11> for recovery” message is

displayed on the screen.

c. Continue to step 2 to complete the recovery process.

2. Choose one of the folowing options:

❏ Recover PC to a specific point in time: Allows you to

recover from a previous recovery point.

❏ Recover PC’s original factory installation and backup

data: Backs up your information and then performs a full
system recovery.

❏ Recover PC’s factory installation: Formats the hard

drive and performs a full system recovery.

This option does

Ä

information will be erased.

❏ Back up files: Allows you to back up your files on the

not

perform a backup; your

hard drive.

3. Click Next.

The system prepares your hard drive and begins the recovery
process.

4. Follow the on-screen instructions to complete the recovery.

Getting Started C–11

Specifications

The following sections provide information on the operating
environment specifications and power specifications.

Operating environment

The operating environment information in the following table
might be helpful if you plan to use or transport the computer in
extreme environments.

Factor Metric U.S.

D

Temperature

Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating (14.7 to 10.1 psia*) -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating (14.7 to 4.4 psia*) -15 m to 12,192 m -50 ft to 40,000 ft

*Pounds per square inch absolute (psia) is another unit of measurement for
altitude.

Getting Started D–1

Specifications

Rated input power

The power information in this section might be helpful if you
plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by
battery or an AC-to-DC adapter. Although the computer can be
powered from a standalone DC power source, it should be
powered only with an AC adapter or a DC power source supplied
and approved by HP for use with this HP computer.

The computer is capable of accepting DC power within the
following specifications.

Input power Rating

Operating voltage 18.5 V dc @ 3.5 A - 65 W

Operating current 3.5 A

This product is designed for IT power systems in Norway with
phase-to-phase voltage not exceeding 240 V rms.

D–2 Getting Started

Index

A

AC adapter

connecting
identifying

accessory battery connector

A–10
altitude specifications
antennae, wireless
antivirus software
audio-in (microphone) jack

A–9
audio-out (headphone) jack

A–9

1–5
1–2

D–1

A–7

2–3

B

backing up files C–2
backup and recovery

recovering the system
battery bay, primary
battery connector, accessory

A–10

1–6

battery light
battery pack

charging

inserting
battery pack release latch

A–10

, A–8

1–6
1–4

C–7

A–10

Bluetooth module, location

A–8

1–7

A–9

A–4

A–2

A–10

, A–8

A–4

A–4

A–4

A–2

A–5

bottom components
buttons

display release
Info Center
left pointing stick
left TouchPad
mute
pen eject
presentation
Q Menu
right pointing stick
right TouchPad
Rotate
Tablet PC Input Panel

volume control
Windows Security
wireless

A–2

A–6

launch

A–5

A–6

A–6

A–9

C

cables, modem 2–4
caps lock light
CDs, ISP
components

bottom
display

A–2

B–2

A–10

A–5

Getting Started Index–1

Index

front A–8

A–3

keys

left-side

pen

A–9

A–11
pen-activated buttons
pointing devices

A–8

rear

A–4

right-side A–9

A–2

top

computer

turning off
turning on

computer setup

2–8

1–7

1–3

connectors

docking
power

A–10

A–8

cord, power

surge protection

customer support

2–4

3–7

D

devices, external

drivers
troubleshooting

diagnostic features
Digital Media slot
display components
display release button

A–8

opening the display

docking connector
drive light
drivers

obtaining

3–6

3–6

3–7

A–9

A–5

A–10

A–8

3–6

A–6

, 3–8

1–7

1–7

E

electrical storm, safety issues

2–4

embedded numeric keypad

A–3

keys

emergency shutdown

procedures

2–8

environment

altitude

D–1
humidity D–1
operating
temperature

eraser, pen

D–1

D–1

A–11

external devices

drivers
troubleshooting

external monitor port

3–6

3–6

A–8

F

fingerprint reader A–5
firewalls

fn key A–3

front components
Function keys

2–4

A–8

A–3

H

hard drive bay A–10

,

hard drive light
headphone jack
Help and Support Center
hibernation
HP Smart AC Adapter
humidity specifications

A–8

A–9

3–7

3–3

1–2

D–1

I

IEC 60950 compliance 2–5
Info Center button

A–9

Index–2 Getting Started

Index

infrared port A–8
installing software

2–2

Internet Connection Firewall

2–4

J

jacks

audio-in (microphone)

A–9
audio-out (headphone) A–9
RJ-11 (modem)
RJ-45 (network)

jog dial

A–5

A–8

A–8

K

keys

embedded numeric keypad

A–3

fn A–3

function

A–3

Microsoft Windows logo

A–3

Windows application

A–3

L

labels, service tag 3–8
LAN (local area network)
left pointing stick button
left TouchPad button
left-side components
lights

1–6

battery
caps lock
drive
mute

A–8

A–2
num lock
power/standby
wireless

, A–8

A–2

A–2

1–11

A–8

2–6

A–4

A–4

A–9

, A–8

M

memory module compartment

A–10

microphone jack

A–9

Microsoft Windows logo key

A–3

model number

3–7

modem

surge protection

2–4

virus protection 2–3
modem cable
modem, internal
monitor, external
mute button
mute light

2–4

2–6

3–6

A–2

A–2

N

Norton Internet Security 2–3
num lock light

A–2

O

opening the computer 1–7
operating system

displaying version number

3–8

finding tours and tutorials

3–7

Help and Support Center

3–7

Internet Connection wizard

B–2

updating
Operating System disc
operating voltage
overheating

2–4

2–5

C–1

D–2

, 3–5

Getting Started Index–3

Index

P

PC card slot A–9
pen button
pen components
pen eject button
pen eraser
pen holder
pen tether eyelet
pen tip
pointing stick A–4
ports

external monitor
infrared
USB

power

connecting the computer to

external
surge protection
turning off
turning on

power connector
power cord

securing
surge protection

power information, traveling

D–2

power problems,

troubleshooting

power switch

location
turning on

power/standby light

A–8
powered USB port
presentation button
printer

A–11

A–11

A–5

A–11

A–8

A–8

3–6

, A–9

1–5

2–8

1–11

3–2

A–9

1–11

A–11

A–5

A–11

A–8

2–4

A–8

2–4

3–2

1–11

A–9

A–2

,

privacy protection features

2–4
Product Id
product number

3–8

3–8

Q

Q Menu button A–6
Quick troubleshooting

3–2

R

rated input power

specifications
reader, fingerprint
rear components
recovery, system

D–2

A–5

A–8

C–1

registration

displaying operating

system registration
number

3–8

regulatory information

notices

2–6
right pointing stick button
right TouchPad button
right-side components
RJ-11 (modem) jack
RJ-45 (network) jack
Rotate button
rotating hinge

A–6

A–5

rotating the display

notebook mode
tablet PC mode

A–4

A–9

A–8

A–8

1–7
1–9
1–8

S

safeguarding data C–1

Safety and Comfort Guide

3–7

A–9

, 3–8

security cable slot
serial number

A–4

2–5

Index–4 Getting Started

Index

service tag 3–8
shutting down

2–8

slots

Digital Media
PC card

A–9

A–9

software

firewall

2–4

Help and Support Center

3–7

Norton Internet Security

2–3

updating
speaker
specifications
standby
standby/power light
S-Video-out jack
system recovery

2–7

A–9

3–7

3–3

A–8

A–8

C–1

T

Tablet PC Input Panel launch

button
technical support
temperature

safety considerations
troubleshooting

temperature specifications

D–1
TouchPad

left TouchPad button
location
right TouchPad button

scroll zone
tours, product information
traveling with your computer,

environmental factors

A–6

A–4

3–7

A–4

, 3–8

2–5

3–5

A–4

A–4

3–7

D–1

troubleshooting procedures

external device problems

3–6

hibernation or standby

problems
overheating problems
power problems

3–3

3–5

3–2
software problems 3–4
virus problems

3–4

wireless network problems

3–6

troubleshooting resources,

Help and Support Center
turning off the computer
turning on the computer
tutorials, tours

3–7

2–8

1–11

U

updates, software 2–7

A–8

USB ports

powered

, A–9

A–9

V

vents 3–5, A–9, A–10
viruses, computer

2–3, 3–4

volume

controls
mute light

A–2

A–2

W

Windows A–5
Windows application key
Windows firewall
Windows logo key

2–4

A–3
Windows Security button
wireless antennae
wireless button

A–7

A–9

A–3

A–5

3–7

Getting Started Index–5

Index

wireless light A–8

Wireless Regulatory Notices

2–6

WLAN (wireless local area

network)

2–6

Index–6 Getting Started