HP R5500 User Manual 2
HP UPS R5500 User Guide
Part Number 351643-004A
September 2007 (Fourth Edition)
© Copyright 2003, 2007 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Audience assumptions
This guide is for the person who operates, configures, maintains, and troubleshoots UPSs. HP assumes
you are qualified in the servicing of high-voltage equipment and trained in recognizing hazards in
products with hazardous energy levels.
Contents
Component identification............................................................................................................... 6
UPS R5500 overview................................................................................................................................. 6
UPS front panel......................................................................................................................................... 6
UPS front panel controls ............................................................................................................................. 7
UPS front panel LED indicators .................................................................................................................... 8
UPS rear panel .........................................................................................................................................9
REPO port ...................................................................................................................................... 9
ERM rear panel....................................................................................................................................... 10
Installation ................................................................................................................................. 11
Precautions............................................................................................................................................. 11
Preparing to install the hardware............................................................................................................... 11
Tools and materials........................................................................................................................ 11
Selecting a site.............................................................................................................................. 12
Readying the equipment................................................................................................................. 12
Installing the mounting rails ...................................................................................................................... 12
Preparing the rails for integrated shipping .................................................................................................. 15
Installing the UPS .................................................................................................................................... 15
Removing the UPS battery bracket ................................................................................................... 17
Installing the batteries .................................................................................................................... 17
Replacing the UPS battery bracket ................................................................................................... 18
Attaching the UPS front bezel.......................................................................................................... 18
Switching on the UPS battery circuit breaker ..................................................................................... 19
Connecting the serial communications port .......................................................................................19
Connecting the REPO port .............................................................................................................. 20
Connecting the ground bonding cable .............................................................................................21
Connecting the UPS to utility power .................................................................................................22
Connecting devices to the UPS ........................................................................................................ 22
Connecting the UPS cord retention clips ........................................................................................... 23
Charging the UPS batteries............................................................................................................. 23
Starting power to the load .............................................................................................................. 24
Installing the ERM.................................................................................................................................... 24
Attaching the ERM front bezel ......................................................................................................... 25
Switching off the ERM circuit breaker ............................................................................................... 25
Connecting the ERM to the UPS....................................................................................................... 26
Switching on the ERM circuit breaker ............................................................................................... 26
Charging the ERM batteries ............................................................................................................ 26
UPS operations........................................................................................................................... 27
Modes of operation................................................................................................................................. 27
Standby mode .............................................................................................................................. 27
Operate mode .............................................................................................................................. 27
Configure mode ............................................................................................................................ 28
Auto-Bypass mode ......................................................................................................................... 28
Configuring the UPS ................................................................................................................................ 28
Testing the LEDs ......................................................................................................................................29
Silencing an audible alarm....................................................................................................................... 30
Contents 3
Verifying the REPO port connection ........................................................................................................... 30
Powering down the UPS........................................................................................................................... 30
Power management .................................................................................................................... 31
Power management software....................................................................................................................31
Maintenance.............................................................................................................................. 32
Removing the UPS front bezel ...................................................................................................................32
Removing the ERM front bezel................................................................................................................... 32
Replacing the UPS electronics module ........................................................................................................ 33
Replacing the UPS option card.................................................................................................................. 34
Replacing the batteries............................................................................................................................. 35
Important battery safety information ................................................................................................. 35
Battery care and storage guidelines ................................................................................................. 35
UPS battery replacement procedure ................................................................................................. 36
Replacing the UPS................................................................................................................................... 37
Replacing the ERM .................................................................................................................................. 37
Updating the UPS firmware ...................................................................................................................... 38
Troubleshooting.......................................................................................................................... 39
LED and audible alarm troubleshooting ...................................................................................................... 39
Battery condition ..................................................................................................................................... 40
Bypass is out of range.............................................................................................................................. 40
General alarm condition ..........................................................................................................................40
Input voltage is out of range .....................................................................................................................41
Insufficient warning of low batteries........................................................................................................... 41
Internal UPS fault condition....................................................................................................................... 41
Low battery shutdowns............................................................................................................................. 41
Overload condition .................................................................................................................................42
REPO condition....................................................................................................................................... 42
Site wiring condition................................................................................................................................ 42
UPS does not provide the expected backup time ......................................................................................... 42
UPS does not start ................................................................................................................................... 42
UPS frequently switches between utility and battery power............................................................................ 43
UPS is in Auto-Bypass mode...................................................................................................................... 43
UPS is on battery..................................................................................................................................... 43
Utility power condition.............................................................................................................................43
Specifications............................................................................................................................. 44
UPS physical specifications....................................................................................................................... 44
ERM physical specifications......................................................................................................................44
UPS input specifications ...........................................................................................................................44
UPS output specifications.......................................................................................................................... 44
Power protection specifications ....................................................................................................... 45
Voltage specifications ....................................................................................................................45
Output tolerance specifications........................................................................................................ 46
Output feature specifications........................................................................................................... 46
Battery specifications ............................................................................................................................... 46
Battery runtime for NA/JPN model ............................................................................................................46
Battery runtime for INTL model .................................................................................................................. 46
Environmental specifications ..................................................................................................................... 47
REPO port specifications .......................................................................................................................... 47
Spares....................................................................................................................................... 48
Ordering spares...................................................................................................................................... 48
Contents 4
UPS spare parts list.................................................................................................................................. 48
Hardware options ...................................................................................................................................49
Technical support........................................................................................................................ 50
Before you contact HP.............................................................................................................................. 50
HP contact information............................................................................................................................. 50
Warranty information.................................................................................................................. 51
Limited warranty ..................................................................................................................................... 51
$250,000 Computer Load Protection Guarantee......................................................................................... 51
Pre-Failure Battery Warranty ..................................................................................................................... 51
Regulatory compliance notices ..................................................................................................... 52
Regulatory compliance identification numbers............................................................................................. 52
Federal Communications Commission notice............................................................................................... 52
FCC rating label............................................................................................................................ 52
Class A equipment......................................................................................................................... 52
Class B equipment......................................................................................................................... 52
Declaration of conformity for products marked with the FCC logo, United States only....................................... 53
Modifications.......................................................................................................................................... 53
Cables................................................................................................................................................... 53
Canadian notice (Avis Canadien).............................................................................................................. 54
European Union regulatory notice .............................................................................................................54
Japanese notice ...................................................................................................................................... 55
BSMI notice............................................................................................................................................ 55
Battery replacement notice........................................................................................................................ 55
Taiwan battery recycling notice................................................................................................................. 56
Power cord statement for Japan................................................................................................................. 56
Electrostatic discharge................................................................................................................. 57
Preventing electrostatic discharge..............................................................................................................57
Grounding methods to prevent electrostatic discharge.................................................................................. 57
Acronyms and abbreviations........................................................................................................ 58
Index......................................................................................................................................... 59
Contents 5
Component identification
UPS R5500 overview
The HP UPS R5500 features a 3U rack-mount design and offers power protection for loads up to 5000
VA/4500 W (NA/JPN) or 6000 VA/5400 W (INTL). The modular design includes two hot-swappable
battery modules and one hot-swappable electronics module, allowing for reduced downtime and ease of
replacement. The UPS contains an enhanced front-panel display, two independently controlled load
segments, and a communications port for data exchange with a host computer. Supported features
UPS front panel
include REPO circuitry, power management software, and various hardware options.
Item Description
1 Battery compartment
2 Control buttons
3 LED display
4 Electronics compartment
Component identification 6
UPS front panel controls
The front panel is shown with the bezel removed.
Item Description Function
1 On button Powers up the UPS ("Starting power to the
load" on page 24)
2 Standby button Places the UPS in Standby mode (on page
27)
3 Test/Alarm Reset button
4 Configure button Places the UPS in Configure mode (on page
• Silences UPS alarms ("Silencing an
audible alarm" on page 30)
• Tests the LEDs ("Testing the LEDs" on
page 29)
28)
Component identification 7
UPS front panel LED indicators
The front panel is shown with the bezel removed.
Item LED description
1 Overload
2 76% to 100% load
3 51% to 75% load (2 ERMs)
4 26% to 50% load (1 ERM)
5 0% to 25% load (0 ERMs)
6 General Alarm
7 On Battery
8 Battery Fault
9 Site Wiring Fault
10 Utility
11 Configure Mode On
For more information, see "LED and audible alarm troubleshooting (on page 39)" .
Component identification 8
UPS rear panel
Item Description
1 REPO port
2 Ground bonding screw
3 Communications port/option slot
4 Load segment 1 circuit breaker (controls the C19 and
C13 receptacles, but does not control the large output
receptacle)
5 Load segment 1 (two IEC-320-C19 receptacles, two IEC-
320-C13 receptacles, and one large output receptacle)
6 Load segment 2 circuit breaker
7 Load segment 2 (two IEC-320-C19 receptacles and two
IEC-320-C13 receptacles)
8 Battery circuit breaker
9 Cord retention clip attachment locations
10 ERM connector
11 Large output NEMA L6-30R receptacle (NA/JPN) or IEC-
309-32A receptacle (INTL) associated with load segment
1
12 Input power line cord with NEMA L6-30 plug (NA/JPN)
or IEC-309-32A plug (INTL)
REPO port
The UPS includes an isolated REPO port. When properly wired, the REPO feature enables the power at
the UPS output receptacles to be switched off from a remote location. To use this feature, the REPO port
must be connected to a remote, normally open switch (not supplied). The REPO switch is used in
conjunction with a main disconnect device that removes the AC source from the input of the UPS. When
the switch is closed:
Component identification 9
• The REPO feature immediately powers down protected devices and does not utilize the orderly
shutdown procedure initiated by power management software.
• The REPO feature shuts down UPS units operating under either utility or battery power.
NOTE: If the UPS was operating on battery power when the remote switch was closed, no
power is available to the load devices until utility power is restored and the UPS has been
To restore power to the load devices after the REPO feature is activated, press the On button after the AC
source is reconnected to the UPS.
To power down the entire network in the event of an emergency, the REPO ports of multiple UPS units can
be connected to a single switch.
manually powered up.
IMPORTANT: Pressing and holding the On button without utility present normally initiates a
battery start and the UPS assumes the load. However, if the On button is pressed and a REPO
is detected, battery start is inhibited and the UPS is not able to assume the load. The
electronics module fan spins and the General Alarm LED and an audible alarm are active as
long as the On button is held.
ERM rear panel
Item Description
1 Circuit breaker
2 ERM input connector (from another ERM output)
3 ERM output connector (to the UPS or another ERM)
Component identification 10
Installation
Precautions
Save these instructions. This document contains important safety instructions that should be followed
during installation, operation, and maintenance of the UPS and batteries.
WARNING: A risk of personal injury from electric shock and hazardous energy levels exists.
The installation of options and routine maintenance and service of this product must be
performed by individuals who are knowledgeable about the procedures, precautions, and
hazards associated with AC power products.
68 kg
150 lb
75 kg
167 lb
WARNING: To prevent personal injury from earth conductor leakage current:
• Do not operate the UPS while disconnected from the utility power source.
This symbol indicates that the UPS exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for manual
material handling.
This symbol indicates that the ERM exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for manual
material handling.
• Disconnect load devices before disconnecting the UPS from the utility power source.
Preparing to install the hardware
Before installing the hardware:
1. Be sure the necessary tools and materials (on page 11) are available.
2. Select an installation site ("Selecting a site" on page 12).
Tools and materials
3. Prepare the equipment ("Readying the equipment" on page 12) for installation in the rack.
The following tools are required for installation:
• Phillips screwdriver
• 10-mm hex-nut driver
Installation 11
The following items are supplied with the rack:
• Screws
• Hex nuts
• Cage nuts
• Cage nut-fitting tool
Selecting a site
WARNING: To prevent fire or electric shock, install the unit in a temperature- and humidity-
When selecting a site, consider the following factors:
• Elevated operating ambient temperature—If the equipment is installed in a closed or multi-unit rack
• Reduced air flow—In the rack, the rate of air flow required for safe operation of the equipment must
• Circuit overloading—Consideration should be given to the connection of the equipment to the supply
• Reliable earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular
controlled indoor environment, free of conductive contaminants.
assembly, the operating ambient temperature of the rack environment might be greater than room
ambient temperature. Install the equipment in an environment compatible with the operating
temperature ("Environmental specifications" on page 47).
not be compromised.
circuit and the effect that overloading of the circuits might have on overcurrent protection and supply
wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing
this concern.
attention should be given to supply connections other than direct connections to the branch circuit,
such as the use of power strips.
• Electrical requirements—All models require a dedicated (unshared) branch circuit, suitably rated for
the specific UPS as stated in "Input specifications ("UPS input specifications" on page 44)" .
Readying the equipment
1. Check the battery recharge date specified on the label that is affixed to the shipping carton.
IMPORTANT: Do not use the battery if the recharge date has passed. If the date on the battery
recharge date label has passed without the battery being recharged, contact an HP authorized
2. Transport the packaged unit to its installation location.
3. Unpack the equipment near the rack where the unit will be assembled.
service representative for directions.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the
rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top.
Installing the mounting rails
Installation 12
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
NOTE: Mounting hardware for square- and round-holed racks is included in the UPS kit.
1. Loosen the hex nuts, and extend the brackets to the desired length.
2. Insert screws through the rack into the mounting rail and the front of each mounting bracket.
Installation 13
3. Install cage nuts or clip nuts into the rear of the rack.
4. Insert screws through the mounting rail into the cage nuts or clip nuts.
Installation 14
5. Tighten the hex nuts.
Preparing the rails for integrated shipping
If the unit is to be shipped in an HP 9000 or 10000 series rack:
1. Remove the hex nuts, flat washers, and lock washers from the mounting rail.
2. Install the rail reinforcement plates and tighten using the hex nuts with captive washers included in
the kit, instead of the nuts included with the rail.
3. Install the rear mounting brackets using hex nuts. Wait until the unit is installed and the brackets are
adjusted before tightening the nuts.
Installing the UPS
Before installing the UPS, review and observe all warnings in "Precautions (on page 11)."
Installation 15
WARNING: Uneven mechanical loading in the rack may cause a hazardous condition
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the
rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top.
1. Install the mounting rails ("Installing the mounting rails" on page 12).
2. With one person on each side of the carton, lift the chassis and lower it to the floor in front of the
rack.
3. Install the mounting ears on the chassis using the screws provided.
4. With one person on each side, lift the chassis to rail level and slide the chassis on the mounting rails.
5. Attach the chassis to the rack using the supplied screws.
6. If using the rear mounting brackets, be sure that the bracket tabs are fully inserted into the rear panel
cutouts, then tighten the brackets.
Installation 16
Removing the UPS battery bracket
Installing the batteries
WARNING: To prevent personal injury, prepare the area and observe all materials-handling
procedures when transporting a battery module. Battery modules weigh 20 kg (44 lb).
Installation 17
Replacing the UPS battery bracket
Attaching the UPS front bezel
Installation 18
Switching on the UPS battery circuit breaker
Connecting the serial communications port
CAUTION: Use only the computer interface cable supplied with the UPS to connect the
communications port to the host computer.
CAUTION: Using a USB to serial converter cable will damage the UPS.
IMPORTANT: Power management software requires the communications port to be
appropriately cabled to the host computer.
Installation 19
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