HP R5500 User Manual 2

HP UPS R5500 User Guide

Part Number 351643-004A September 2007 (Fourth Edition)

© Copyright 2003, 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Audience assumptions

This guide is for the person who operates, configures, maintains, and troubleshoots UPSs. HP assumes you are qualified in the servicing of high-voltage equipment and trained in recognizing hazards in products with hazardous energy levels.

Component identification............................................................................................................... 6

UPS R5500 overview................................................................................................................................. 6

UPS front panel......................................................................................................................................... 6

UPS front panel controls ............................................................................................................................. 7

UPS front panel LED indicators .................................................................................................................... 8

UPS rear panel .........................................................................................................................................9

REPO port ...................................................................................................................................... 9

ERM rear panel....................................................................................................................................... 10

Installation ................................................................................................................................. 11

Precautions............................................................................................................................................. 11

Preparing to install the hardware............................................................................................................... 11

Tools and materials........................................................................................................................ 11

Selecting a site.............................................................................................................................. 12

Readying the equipment................................................................................................................. 12

Installing the mounting rails ...................................................................................................................... 12

Preparing the rails for integrated shipping .................................................................................................. 15

Installing the UPS .................................................................................................................................... 15

Removing the UPS battery bracket ................................................................................................... 17

Installing the batteries .................................................................................................................... 17

Replacing the UPS battery bracket ................................................................................................... 18

Attaching the UPS front bezel.......................................................................................................... 18

Switching on the UPS battery circuit breaker ..................................................................................... 19

Connecting the serial communications port .......................................................................................19

Connecting the REPO port .............................................................................................................. 20

Connecting the ground bonding cable .............................................................................................21

Connecting the UPS to utility power .................................................................................................22

Connecting devices to the UPS ........................................................................................................ 22

Connecting the UPS cord retention clips ........................................................................................... 23

Charging the UPS batteries............................................................................................................. 23

Starting power to the load .............................................................................................................. 24

Installing the ERM.................................................................................................................................... 24

Attaching the ERM front bezel ......................................................................................................... 25

Switching off the ERM circuit breaker ............................................................................................... 25

Connecting the ERM to the UPS....................................................................................................... 26

Switching on the ERM circuit breaker ............................................................................................... 26

Charging the ERM batteries ............................................................................................................ 26

UPS operations........................................................................................................................... 27

Modes of operation................................................................................................................................. 27

Standby mode .............................................................................................................................. 27

Operate mode .............................................................................................................................. 27

Configure mode ............................................................................................................................ 28

Auto-Bypass mode ......................................................................................................................... 28

Configuring the UPS ................................................................................................................................ 28

Testing the LEDs ......................................................................................................................................29

Silencing an audible alarm....................................................................................................................... 30

Contents 3

Verifying the REPO port connection ........................................................................................................... 30

Powering down the UPS........................................................................................................................... 30

Power management .................................................................................................................... 31

Power management software....................................................................................................................31

Maintenance.............................................................................................................................. 32

Removing the UPS front bezel ...................................................................................................................32

Removing the ERM front bezel................................................................................................................... 32

Replacing the UPS electronics module ........................................................................................................ 33

Replacing the UPS option card.................................................................................................................. 34

Replacing the batteries............................................................................................................................. 35

Important battery safety information ................................................................................................. 35

Battery care and storage guidelines ................................................................................................. 35

UPS battery replacement procedure ................................................................................................. 36

Replacing the UPS................................................................................................................................... 37

Replacing the ERM .................................................................................................................................. 37

Updating the UPS firmware ...................................................................................................................... 38

Troubleshooting.......................................................................................................................... 39

LED and audible alarm troubleshooting ...................................................................................................... 39

Battery condition ..................................................................................................................................... 40

Bypass is out of range.............................................................................................................................. 40

General alarm condition ..........................................................................................................................40

Input voltage is out of range .....................................................................................................................41

Insufficient warning of low batteries........................................................................................................... 41

Internal UPS fault condition....................................................................................................................... 41

Low battery shutdowns............................................................................................................................. 41

Overload condition .................................................................................................................................42

REPO condition....................................................................................................................................... 42

Site wiring condition................................................................................................................................ 42

UPS does not provide the expected backup time ......................................................................................... 42

UPS does not start ................................................................................................................................... 42

UPS frequently switches between utility and battery power............................................................................ 43

UPS is in Auto-Bypass mode...................................................................................................................... 43

UPS is on battery..................................................................................................................................... 43

Utility power condition.............................................................................................................................43

Specifications............................................................................................................................. 44

UPS physical specifications....................................................................................................................... 44

ERM physical specifications......................................................................................................................44

UPS input specifications ...........................................................................................................................44

UPS output specifications.......................................................................................................................... 44

Power protection specifications ....................................................................................................... 45

Voltage specifications ....................................................................................................................45

Output tolerance specifications........................................................................................................ 46

Output feature specifications........................................................................................................... 46

Battery specifications ............................................................................................................................... 46

Battery runtime for NA/JPN model ............................................................................................................46

Battery runtime for INTL model .................................................................................................................. 46

Environmental specifications ..................................................................................................................... 47

REPO port specifications .......................................................................................................................... 47

Spares....................................................................................................................................... 48

Ordering spares...................................................................................................................................... 48

Contents 4

UPS spare parts list.................................................................................................................................. 48

Hardware options ...................................................................................................................................49

Technical support........................................................................................................................ 50

Before you contact HP.............................................................................................................................. 50

HP contact information............................................................................................................................. 50

Warranty information.................................................................................................................. 51

Limited warranty ..................................................................................................................................... 51

$250,000 Computer Load Protection Guarantee......................................................................................... 51

Pre-Failure Battery Warranty ..................................................................................................................... 51

Regulatory compliance notices ..................................................................................................... 52

Regulatory compliance identification numbers............................................................................................. 52

Federal Communications Commission notice............................................................................................... 52

FCC rating label............................................................................................................................ 52

Class A equipment......................................................................................................................... 52

Class B equipment......................................................................................................................... 52

Declaration of conformity for products marked with the FCC logo, United States only....................................... 53

Modifications.......................................................................................................................................... 53

Cables................................................................................................................................................... 53

Canadian notice (Avis Canadien).............................................................................................................. 54

European Union regulatory notice .............................................................................................................54

Japanese notice ...................................................................................................................................... 55

BSMI notice............................................................................................................................................ 55

Battery replacement notice........................................................................................................................ 55

Taiwan battery recycling notice................................................................................................................. 56

Power cord statement for Japan................................................................................................................. 56

Electrostatic discharge................................................................................................................. 57

Preventing electrostatic discharge..............................................................................................................57

Grounding methods to prevent electrostatic discharge.................................................................................. 57

Acronyms and abbreviations........................................................................................................ 58

Index......................................................................................................................................... 59

Contents 5

Component identification

UPS R5500 overview

The HP UPS R5500 features a 3U rack-mount design and offers power protection for loads up to 5000 VA/4500 W (NA/JPN) or 6000 VA/5400 W (INTL). The modular design includes two hot-swappable battery modules and one hot-swappable electronics module, allowing for reduced downtime and ease of replacement. The UPS contains an enhanced front-panel display, two independently controlled load segments, and a communications port for data exchange with a host computer. Supported features

UPS front panel

include REPO circuitry, power management software, and various hardware options.

Item Description

1 Battery compartment 2 Control buttons 3 LED display 4 Electronics compartment

Component identification 6

UPS front panel controls

The front panel is shown with the bezel removed.

Item Description Function

1 On button Powers up the UPS ("Starting power to the

load" on page 24)

2 Standby button Places the UPS in Standby mode (on page

27)

3 Test/Alarm Reset button

4 Configure button Places the UPS in Configure mode (on page

• Silences UPS alarms ("Silencing an

audible alarm" on page 30)

• Tests the LEDs ("Testing the LEDs" on

page 29)

28)

Component identification 7

UPS front panel LED indicators

The front panel is shown with the bezel removed.

Item LED description

1 Overload 2 76% to 100% load 3 51% to 75% load (2 ERMs) 4 26% to 50% load (1 ERM) 5 0% to 25% load (0 ERMs) 6 General Alarm 7 On Battery 8 Battery Fault 9 Site Wiring Fault 10 Utility 11 Configure Mode On

For more information, see "LED and audible alarm troubleshooting (on page 39)" .

Component identification 8

UPS rear panel

Item Description

1 REPO port 2 Ground bonding screw 3 Communications port/option slot 4 Load segment 1 circuit breaker (controls the C19 and

C13 receptacles, but does not control the large output receptacle)

5 Load segment 1 (two IEC-320-C19 receptacles, two IEC-

320-C13 receptacles, and one large output receptacle) 6 Load segment 2 circuit breaker 7 Load segment 2 (two IEC-320-C19 receptacles and two

IEC-320-C13 receptacles) 8 Battery circuit breaker 9 Cord retention clip attachment locations 10 ERM connector 11 Large output NEMA L6-30R receptacle (NA/JPN) or IEC-

309-32A receptacle (INTL) associated with load segment

1 12 Input power line cord with NEMA L6-30 plug (NA/JPN)

or IEC-309-32A plug (INTL)

REPO port

The UPS includes an isolated REPO port. When properly wired, the REPO feature enables the power at the UPS output receptacles to be switched off from a remote location. To use this feature, the REPO port must be connected to a remote, normally open switch (not supplied). The REPO switch is used in conjunction with a main disconnect device that removes the AC source from the input of the UPS. When the switch is closed:

Component identification 9

• The REPO feature immediately powers down protected devices and does not utilize the orderly

shutdown procedure initiated by power management software.

• The REPO feature shuts down UPS units operating under either utility or battery power.

NOTE: If the UPS was operating on battery power when the remote switch was closed, no

power is available to the load devices until utility power is restored and the UPS has been

To restore power to the load devices after the REPO feature is activated, press the On button after the AC source is reconnected to the UPS.

To power down the entire network in the event of an emergency, the REPO ports of multiple UPS units can be connected to a single switch.

manually powered up.

IMPORTANT: Pressing and holding the On button without utility present normally initiates a

battery start and the UPS assumes the load. However, if the On button is pressed and a REPO is detected, battery start is inhibited and the UPS is not able to assume the load. The electronics module fan spins and the General Alarm LED and an audible alarm are active as long as the On button is held.

ERM rear panel

Item Description

1 Circuit breaker 2 ERM input connector (from another ERM output) 3 ERM output connector (to the UPS or another ERM)

Component identification 10

Installation

Precautions

Save these instructions. This document contains important safety instructions that should be followed during installation, operation, and maintenance of the UPS and batteries.

WARNING: A risk of personal injury from electric shock and hazardous energy levels exists.

The installation of options and routine maintenance and service of this product must be performed by individuals who are knowledgeable about the procedures, precautions, and hazards associated with AC power products.

68 kg

150 lb

75 kg

167 lb

WARNING: To prevent personal injury from earth conductor leakage current:

• Do not operate the UPS while disconnected from the utility power source.

This symbol indicates that the UPS exceeds the recommended weight for one individual to handle safely.

WARNING: To reduce the risk of personal injury or damage to the equipment,

observe local occupational health and safety requirements and guidelines for manual material handling.

This symbol indicates that the ERM exceeds the recommended weight for one individual to handle safely.

WARNING: To reduce the risk of personal injury or damage to the equipment,

observe local occupational health and safety requirements and guidelines for manual material handling.

• Disconnect load devices before disconnecting the UPS from the utility power source.

Preparing to install the hardware

Before installing the hardware:

1. Be sure the necessary tools and materials (on page 11) are available.

2. Select an installation site ("Selecting a site" on page 12).

Tools and materials

3. Prepare the equipment ("Readying the equipment" on page 12) for installation in the rack.

The following tools are required for installation:

• Phillips screwdriver

• 10-mm hex-nut driver

Installation 11

The following items are supplied with the rack:

• Screws

• Hex nuts

• Cage nuts

• Cage nut-fitting tool

Selecting a site

WARNING: To prevent fire or electric shock, install the unit in a temperature- and humidity-

When selecting a site, consider the following factors:

• Elevated operating ambient temperature—If the equipment is installed in a closed or multi-unit rack

• Reduced air flow—In the rack, the rate of air flow required for safe operation of the equipment must

• Circuit overloading—Consideration should be given to the connection of the equipment to the supply

• Reliable earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular

controlled indoor environment, free of conductive contaminants.

assembly, the operating ambient temperature of the rack environment might be greater than room ambient temperature. Install the equipment in an environment compatible with the operating temperature ("Environmental specifications" on page 47).

not be compromised.

circuit and the effect that overloading of the circuits might have on overcurrent protection and supply wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing this concern.

attention should be given to supply connections other than direct connections to the branch circuit, such as the use of power strips.

• Electrical requirements—All models require a dedicated (unshared) branch circuit, suitably rated for

the specific UPS as stated in "Input specifications ("UPS input specifications" on page 44)" .

Readying the equipment

1. Check the battery recharge date specified on the label that is affixed to the shipping carton.

IMPORTANT: Do not use the battery if the recharge date has passed. If the date on the battery

recharge date label has passed without the battery being recharged, contact an HP authorized

2. Transport the packaged unit to its installation location.

3. Unpack the equipment near the rack where the unit will be assembled.

service representative for directions.

CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the

rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top.

Installing the mounting rails

Installation 12

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling feet are extended to the floor.

• The full weight of the rack rests on the leveling feet.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

NOTE: Mounting hardware for square- and round-holed racks is included in the UPS kit.

1. Loosen the hex nuts, and extend the brackets to the desired length.

2. Insert screws through the rack into the mounting rail and the front of each mounting bracket.

Installation 13

3. Install cage nuts or clip nuts into the rear of the rack.

4. Insert screws through the mounting rail into the cage nuts or clip nuts.

Installation 14

5. Tighten the hex nuts.

Preparing the rails for integrated shipping

If the unit is to be shipped in an HP 9000 or 10000 series rack:

1. Remove the hex nuts, flat washers, and lock washers from the mounting rail.

2. Install the rail reinforcement plates and tighten using the hex nuts with captive washers included in

the kit, instead of the nuts included with the rail.

3. Install the rear mounting brackets using hex nuts. Wait until the unit is installed and the brackets are

adjusted before tightening the nuts.

Installing the UPS

Before installing the UPS, review and observe all warnings in "Precautions (on page 11)."

Installation 15

WARNING: Uneven mechanical loading in the rack may cause a hazardous condition

CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the

rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top.

1. Install the mounting rails ("Installing the mounting rails" on page 12).

2. With one person on each side of the carton, lift the chassis and lower it to the floor in front of the

rack.

3. Install the mounting ears on the chassis using the screws provided.

4. With one person on each side, lift the chassis to rail level and slide the chassis on the mounting rails.

5. Attach the chassis to the rack using the supplied screws.

6. If using the rear mounting brackets, be sure that the bracket tabs are fully inserted into the rear panel

cutouts, then tighten the brackets.

Installation 16

Removing the UPS battery bracket

Installing the batteries

WARNING: To prevent personal injury, prepare the area and observe all materials-handling

procedures when transporting a battery module. Battery modules weigh 20 kg (44 lb).

Installation 17

Replacing the UPS battery bracket

Attaching the UPS front bezel

Installation 18

Switching on the UPS battery circuit breaker

Connecting the serial communications port

CAUTION: Use only the computer interface cable supplied with the UPS to connect the

communications port to the host computer.

CAUTION: Using a USB to serial converter cable will damage the UPS.

IMPORTANT: Power management software requires the communications port to be

appropriately cabled to the host computer.

Installation 19

Connecting the REPO port

WARNING: The pins on the REPO port are polarity sensitive. Be sure to verify polarity while

connecting the REPO port.

WARNING: To meet the requirements stated in NEC (NFPA 70) Articles 645-10 and 645-11,

a UPS installed in a computer equipment room must be connected to a REPO circuit.

IMPORTANT: The remote switch must be in the Off (open) position to enable power to the

output receptacles.

NOTE: Wire the connector block using stranded, nonshielded wire (AWG #22 - #18, or

equivalent).

Installation 20

Separate wire pairs are attached to a single, normally-open contact in a parallel connection. HP recommends using different colors for the positive and negative wires.

If a connector becomes disconnected and is reconnected with reversed polarity, a REPO is initiated. To avoid REPO port disconnect:

• Minimize wire strain while connecting the REPO port.

• Avoid allowing the wires to hang in the rear of the UPS.

• Use tie wraps and tie wrap blocks to secure the wires tightly to the rack and the rear of the UPS.

For more information about the REPO port, see "REPO port (on page 9)" . For information about verifying the REPO connection, see "Verifying the REPO port connection (on page

30)" .

Connecting the ground bonding cable

The ground bonding screw is provided as an attachment point for conductors. Use a ground bonding cable if the rack contains any conductors for the purpose of functional grounding or bonding of ungrounded metal parts.

Installation 21

The ground bonding cable is not included.

Connecting the UPS to utility power

WARNING: To prevent injury from electric shock or damage to the equipment:

• Plug the input line cord into a grounded (earthed) electrical outlet that is installed near the

equipment and is easily accessible.

• Do not disable the grounding plug on the input line cord. The grounding plug is an

important safety feature.

• Do not use extension cords.

Connect the UPS to a grounded utility power outlet. When the UPS is plugged in, it automatically enters Standby mode and begins charging the batteries.

Connecting devices to the UPS

CAUTION: Do not plug laser printers into the UPS output receptacles. The instantaneous

Before connecting devices:

• Verify that the UPS will not overload by checking that the ratings of the devices do not exceed the

current drawn by this type of printer can overload the UPS.

UPS capacity.

• Evenly distribute connected devices to both circuit breakers. See "UPS output specifications (on page

44)" for the maximum current rating for each receptacle.

After verifying that the UPS will not overload:

1. Turn on the circuit breakers for load segments 1 and 2.

NOTE: The circuit breaker for load segment 1 protects the C19 and C13 outlets but not the

2. Connect the device power cords to the appropriate output receptacles on the rear panel of the UPS.

large output receptacle.

Installation 22

To provide additional receptacles:

• Plug a PDU or other device into the high current, large output receptacle. The large output receptacle

is part of load segment 1 and can be turned off and on using power management software (on page

31).

• Plug an extension bar into any IEC-320-C19 receptacle to yield eight additional IEC-320-C13

receptacles.

Connecting the UPS cord retention clips

Charging the UPS batteries

With the UPS in Standby mode, allow the batteries to charge before putting the UPS into service.

Installation 23

IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to

devices. The batteries charge to:

• 80 percent of their capacity within 3 hours

• 100 percent of their capacity within 48 hours

Starting power to the load

Start power to the load by placing the UPS in Operate mode (on page 27).

IMPORTANT: AC power must be available the first time the UPS is started.

Installing the ERM

Before installing the ERM, review and observe all warnings in "Precautions (on page 11)."

WARNING: Uneven mechanical loading in the rack may cause a hazardous condition

CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the

1. Install the mounting rails ("Installing the mounting rails" on page 12).

2. With one person on each side of the carton, lift the chassis and lower it to the floor in front of the

rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top.

rack.

3. Install the mounting ears on the chassis using the screws provided.

4. With one person on each side, lift the chassis to rail level and slide the chassis on the mounting rails.

5. Attach the chassis to the rack using the supplied screws.

6. If using the rear mounting brackets, be sure that the bracket tabs are fully inserted into the rear panel

cutouts, then tighten the brackets.

Installation 24

Attaching the ERM front bezel

Switching off the ERM circuit breaker

WARNING: To prevent personal injury from electric shock or damage to the equipment, verify

that the circuit breaker is in the Off position.

Installation 25

Connecting the ERM to the UPS

NOTE: To install a second ERM, plug the cable from the second ERM into the socket at the

rear of the first ERM. Up to two ERM units can be connected.

Switching on the ERM circuit breaker

Charging the ERM batteries

Connect the UPS to a grounded utility power outlet. When the UPS is plugged in, it automatically enters Standby mode and begins charging the ERM batteries. With the UPS in Standby mode, allow the ERM batteries to charge for at least 24 hours before putting the UPS into service.

CAUTION: To ensure maximum runtime, be sure to configure the UPS ("Configuring the UPS"

on page 28) for the number of installed ERMs using the UPS front panel controls.

Installation 26

UPS operations

Modes of operation

The UPS has four modes of operation:

• Standby mode (on page 27)

• Operate mode (on page 27)

• Configure mode (on page 28)

• Auto-Bypass mode (on page 28)

Standby mode

In Standby mode:

• No power is available at the UPS output receptacles.

• The UPS charges the batteries as necessary.

The UPS can be placed in Standby mode when the UPS is in Operate mode (on page 27). To place the UPS in Standby mode, press and hold the Standby button until the audible alarm sounds and

the Utility LED flashes. Power to the load ceases.

IMPORTANT: While in Standby mode, the UPS maintains the charge on the batteries, but no

power is available at the output receptacles. The UPS remains in Standby mode until an

For the location of buttons, see "UPS front panel controls (on page 7)." For the location of LEDs, see "UPS front panel LED indicators (on page 8)."

alternate mode is selected or until utility power is removed.

Operate mode

In Operate mode:

• Power is available at the UPS receptacles.

• The UPS charges the batteries as necessary.

The UPS can be placed in Operate mode if either of the following conditions apply:

• The UPS is powered up and in Standby mode (on page 27).

• The UPS is powered down and no utility power is available.

To place the UPS in Operate mode, press the On button. The Utility LED turns solid green, indicating that power is available at the UPS output receptacles. The UPS acknowledges compliance with a short beep.

UPS operations 27

NOTE:

• If the UPS is using battery power (no utility power is present and the Utility LED is red), press

and hold the On button until the audible alarm sounds.

• If the UPS is off (no LEDs are illuminated), press the On button to start the UPS on battery

power.

For the location of buttons, see "UPS front panel controls (on page 7)." For the location of LEDs, see "UPS front panel LED indicators (on page 8)."

Configure mode

In Configure mode:

• Power is available at the UPS receptacles.

• The UPS charges the batteries as necessary.

• The UPS configuration can be updated.

The UPS can be placed in Configure mode while in Operate mode (on page 27) or Standby mode (on page 27).

To place the UPS in Configure mode:

1. Remove the front bezel ("Removing the UPS front bezel" on page 32).

2. Press and hold the Configure button until the front panel LEDs flash in unison and the Configure

Mode On LED illuminates solid green. For the location of buttons, see "UPS front panel controls (on page 7)." For the location of LEDs, see "UPS front panel LED indicators (on page 8)."

Auto-Bypass mode

The UPS automatically enters Auto-Bypass mode when either of the following conditions occurs:

• The power from the UPS reaches a percentage greater than 110 percent for more than 10 cycles or

between 103 percent and 110 percent for more than 2 minutes.

• The UPS electronics module fails or is removed.

Configuring the UPS

In Configure mode, the LED front panel display changes function to enable modification of the UPS parameters. Each LED is associated with a different parameter.

Available settings Parameter Associated LED Explanation (when LED is illuminated)

Nominal Voltage Setting

200/208 Nom General Alarm

220 Nom On Battery (red) Nominal utility voltage level is set to 220

(red)

Nominal utility voltage level is set to 200/208 VAC (factory default for 326529D71)

VAC

UPS operations 28

Available settings Parameter Associated LED Explanation (when LED is illuminated)

230 Nom Battery Fault

(red)

240 Nom Site Wiring Fault

(red)

Wiring Fault Setting Wiring Fault Utility (green) Audible alarm sounds when ground is

ERM Setting 0 ERMs 0% to 25% load

(green)

1 ERM 26% to 50%

load (green)

2 ERMs 51% to 75%

load (green)

Nominal utility voltage level is set to 230 VAC (factory default for 326529-B31)

Nominal utility voltage level is set to 240 VAC

missing or line and neutral connections are reversed

UPS is configured for no attached ERMs (factory default)

UPS is configured for 1 attached ERM

UPS is configured for 2 attached ERMs

To change the UPS configuration parameters:

1. Place the UPS in Configure mode (on page 28).

The LEDs associated with the currently configured parameters illuminate. A flashing green cursor

indicates where you are in the configuration process as you scroll through the available settings.

2. To change the nominal voltage, press the On button to advance the cursor to the LED associated with

the appropriate nominal voltage parameter. The selected voltage configuration LED flashes.

3. Press the Standby button to select the nominal voltage configuration. The LED associated with the old

input voltage parameter turns off, and the LED associated with the new input voltage parameter

illuminates solid green.

NOTE: Only one nominal utility voltage can be configured. When setting voltage

configuration parameters, selecting an On value for any one parameter automatically sets the

4. To enable the Wiring Fault parameter, press the On button to advance the cursor to the Utility LED,

other possibilities to Off.

then press the Standby button. The LED illuminates solid green. This parameter is disabled by default,

and should only be enabled for line-to-neutral connections. Enabling this feature for line-to-line power

sources causes a false alarm.

5. To configure the UPS for the number of connected ERMs, press the On button to advance the cursor

to the load LED associated with the number of ERMs attached to the UPS.

6. Press the Standby button to select the appropriate ERM configuration. The associated LED illuminates

solid green.

7. To save the configuration settings and exit Configure mode, press the Test/Alarm Reset button.

NOTE: Configure mode times out after 2 minutes. If the Test/Alarm Reset button has not been

pressed, any new selections are not saved.

Testing the LEDs

To test the LEDs, press and hold the Test/Alarm Reset button for 3 seconds.

UPS operations 29

Silencing an audible alarm

To silence an alarm, press the Test/Alarm Reset button ("UPS front panel controls" on page 7).

IMPORTANT:

• Although the audible alarm silences, the condition that caused the alarm to sound may still

exist.

• If a utility power failure caused the alarm (the Utility LED or the General Alarm LED

For information about audible alarm conditions, see "LED and audible alarm troubleshooting (on page

39)."

illuminates red), the alarm silences after power is restored.

Verifying the REPO port connection

NOTE: While testing, operate connected equipment in a safe test mode so the effects do not

After connecting the REPO port (on page 20):

1. Initiate a REPO by closing the REPO contact.

2. Verify proper connection of the REPO port:

disrupt critical operations.

The General Alarm LED and Utility LED ("UPS front panel LED indicators" on page 8) flash.

CAUTION: If the polarity is reversed while connecting the REPO port, the UPS powers up

normally.

a. Power up the UPS ("Starting power to the load" on page 24).

b. Disconnect the REPO port.

c. Reconnect the REPO port.

If the polarity is correct, the REPO connectors can be disconnected, and then reconnected, without initiating a REPO.

d. Verify that the UPS remains in Operate mode (on page 27).

e. If a REPO is initiated, the polarity is reversed. Check and correct the connections.

Powering down the UPS

1. Shut down all load devices.

2. Press the Standby button to take the UPS out of Operate mode. Power to the load receptacles

ceases.

3. Disconnect the UPS from utility power.

4. Wait at least 60 seconds for the UPS internal circuitry to discharge.

UPS operations 30

Power management

Power management software

HP Power Manager software ensures maximum power reliability of computer systems through comprehensive control of UPSs. The easy-to-use browser interface enables novice users to configure and manage power protection settings. To download the latest version of HP Power Manager software, see the HP website (http://www.hp.com/go/rackandpower

NOTE: To install and configure the software, see the software user guide. The software user

guide is available for download from the HP website

HP Power Manager:

(http://www.hp.com/go/rackandpower

• Does not require complex management systems, which simplifies deployment, configuration, and

management of UPS-protected environments.

• Manages a graceful shutdown of attached devices during utility power failures.

• Prioritizes the timing of attached load device shutdowns.

• Shuts down and reboots any UPS and attached load devices based on a user-specified schedule.

• Customizes alert generation with modifiable dialog boxes, command execution, and email and

broadcast messages.

• Monitors the status of the UPS and reports alarms.

• Displays a power log for analysis.

• Manages independent UPS load segments to provide separate power control of attached load

devices.

• Delays reboot by load segment after a power outage to sequence the startup of system components.

Power management 31

Maintenance

Removing the UPS front bezel

Removing the ERM front bezel

Maintenance 32

Replacing the UPS electronics module

This component is hot-swappable and can be replaced without powering down the UPS.

1. (optional) To replace the component with the UPS powered down, refer to "Powering down the UPS

(on page 30)."

2. Disconnect the communications cable from the option card.

3. Remove the option card ("Replacing the UPS option card" on page 34).

4. Remove the UPS front bezel ("Removing the UPS front bezel" on page 32).

5. Remove the screw securing the electronics module and slide the module out.

CAUTION: To avoid dropping the load while hot-swapping the electronics module, press and

hold the Test/Alarm Reset button until the electronics module is firmly seated in the connector,

6. Replace the electronics module while holding down the Test/Alarm Reset button. Do not release the

and the Load Bar LED is illuminated.

button until the electronics module is firmly seated in the connector, and the Load Bar LED is

illuminated.

Maintenance 33

7. Replace the screw.

8. Replace the option card.

9. Reconnect the external cable to the card.

10. Verify that the UPS is configured to the proper voltage and number of attached ERMs. See

"Configuring the UPS (on page 28)."

11. Replace the front bezel.

Replacing the UPS option card

This component is hot-swappable and can be replaced without powering down the UPS.

1. (optional) To replace the component with the UPS powered down, refer to "Powering down the UPS

(on page 30)."

2. Disconnect the communications cable from the option card.

3. Remove the two screws securing the option card and slide the card out.

Maintenance 34

To replace the component, reverse the removal procedure.

NOTE: Replacing the option card might require power management software to be restarted

or reconfigured.

Replacing the batteries

To replace the batteries:

1. Read and observe the requirements in "Important battery safety information (on page 35)" and

"Battery care and storage guidelines (on page 35)."

2. Follow the instructions in "UPS battery replacement procedure (on page 36)."

Important battery safety information

WARNING: The unit contains sealed lead-acid battery modules. To prevent fire or chemical

burns:

• Do not attempt to recharge batteries after removal from the unit.

• Do not disassemble, crush, or puncture the batteries.

• Do not short the external contacts of the batteries.

• Do not immerse the batteries in water.

• Do not expose to temperatures higher than 60°C (140°F).

WARNING: To prevent personal injury from hazardous energy:

• Remove watches, rings, or other metal objects.

• Use tools with insulated handles.

• Do not place tools or metal parts on top of batteries.

WARNING: To prevent personal injury, prepare the area and observe all materials-handling

procedures when transporting a battery module. Battery modules weigh 20 kg (44 lb).

NOTE: Replace all battery modules at the same time.

Battery care and storage guidelines

• Minimize the amount of time the UPS uses battery power by matching the UPS configuration with the

utility voltage. Refer to "Configuring the UPS (on page 28)."

• Keep the area around the UPS clean and dust-free. If the environment is very dusty, clean the outside

of the UPS regularly with a vacuum cleaner.

• Maintain the ambient temperature at 25°C (77°F).

• If storing a UPS for an extended period, recharge the batteries every 6 months:

Maintenance 35

CAUTION: Because of the short shelf life of the batteries, avoid storing a battery spare as a

backup. Do not maintain an inventory of spare batteries on site unless a procedure to keep these batteries charged while in storage is implemented.

a. Connect the UPS to utility power.

b. Allow the UPS to remain in Standby mode.

c. Allow the UPS to charge the batteries for at least 24 hours.

d. Update the battery recharge date label.

UPS battery replacement procedure

This component is hot-swappable and can be replaced without powering down the UPS.

1. (optional) To replace the component with the UPS powered down, refer to "Powering down the UPS

(on page 30)."

CAUTION: When hot-swapping batteries, the UPS is not protected in the event of a utility

2. Remove the UPS front bezel ("Removing the UPS front bezel" on page 32).

3. Remove the UPS battery bracket ("Removing the UPS battery bracket" on page 17).

4. Remove the UPS battery modules.

power failure, unless at least one ERM is installed.

To replace the component, reverse the removal procedure.

IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to

devices. The batteries charge to:

• 80 percent of their capacity within 3 hours

• 100 percent of their capacity within 48 hours

Maintenance 36

Replacing the UPS

To remove the UPS:

1. Power down all attached load devices.

2. Power down the UPS ("Powering down the UPS" on page 30).

3. Switch the circuit breaker for any attached ERMs to the Off (down) position.

4. Switch the battery circuit breaker for the UPS to the Off (down) position.

5. Unplug the UPS power cord.

6. Disconnect the communications cable from the option card.

7. Disconnect the ground bonding cable.

8. Disconnect the REPO port.

9. Unplug the load devices.

10. Unplug all connected extension bars and PDUs.

11. Unplug the ERM connected to the UPS.

12. Remove the UPS front bezel ("Removing the UPS front bezel" on page 32).

13. Remove the UPS battery bracket ("Removing the UPS battery bracket" on page 17).

14. Remove the UPS battery modules.

15. Remove the screws securing the UPS to the rack.

16. Remove the UPS from the rack.

To replace the component, reverse the removal procedure.

Replacing the ERM

To remove the ERM:

1. Switch the circuit breaker for any attached ERMs to the Off (down) position.

2. Unplug the ERM from the back of the UPS.

Maintenance 37

3. Unplug the ERM from a second connected ERM.

4. Remove the front bezel ("Removing the ERM front bezel" on page 32) on the ERM that is being

replaced.

5. Remove the screws securing the ERM to the rack.

6. Remove the ERM from the rack.

To replace the component, reverse the removal procedure.

Updating the UPS firmware

CAUTION: Using a USB to serial converter cable will damage the UPS.

To update the UPS firmware, see the HP website (http://www.hp.com/go/rackandpower).

Maintenance 38

Troubleshooting

LED and audible alarm troubleshooting

General Alarm LED

Off Off Off Off Green Off No audible

Off Off Off Off Flashing

Off Off Off Off Red Off On—1 beep

Flashing red

Off Off Off Off Flashing

Off Off Flashing

Off Flashing

Off Off Flashing

Off Red Off Off Off Off On—1 beep

Off Flashing

Flashing red

On Battery LED

Battery Fault LED

Site Wiring Fault

Utility LED

Overload LED

Audible alarm

LED

alarm

Off No audible

green

Off Off Off Red Off On—1 beep

Off On—1 beep

red

Off Off Off On—1 beep

red

Off Off Off Off On—1 beep

red

Off Off Off On—1 beep

red

Flashing red

Off Off Flashing

red

Flashing red

Off On—1 beep

Flashing red

alarm

every 5 seconds

On— Continuous

Can alarm

Condition be silenced ("Silencing

an audible alarm" on

page 30)?

N/A UPS is in Operate

mode (on page 27) N/A UPS is in Standby

mode (on page 27) Yes UPS is in Auto-Bypass

mode (on page 28)

Yes General alarm

condition—UPS is in

Auto-Bypass mode

("General alarm

condition" on page 40)

Yes Bypass is out of range

(on page 40)

Yes Battery test failure

("Battery condition" on

page 40) No Low battery—No utility

power ("UPS is on

battery" on page 43)

Yes Batteries are

disconnected ("Battery

condition" on page 40)

Yes On battery—No utility

power ("UPS is on

battery" on page 43)

Yes On battery—Input

voltage is out of range

(on page 41) No Internal UPS fault

condition (on page 41)

Troubleshooting 39

Red Off Off Off Off Off On—

Flashing red

Off Off Off Red Off Off On—1 beep

Flashing red

For the location of individual LEDs, see "UPS front panel LED indicators (on page 8)."

Off Off Off Flashing

Off Off Off Off Red On—

Battery condition

Action:

1. Install the battery module. If the battery module is already installed, remove and reinsert the module.

2. Allow the UPS batteries to charge for 48 hours.

3. If the LED does not turn off, replace the batteries ("UPS battery replacement procedure" on page 36).

4. If the condition persists, contact an HP authorized service representative.

green

Continuous

Off On—

Continuous

every 5 seconds

Continuous

Yes Battery condition (on

page 40) Yes REPO condition (on

page 42) Yes Site wiring condition

(on page 42)

Yes UPS power capacity is

exceeded ("Overload

condition" on page 42)

Bypass is out of range

The input voltage is not within ±12 percent of nominal voltage. The UPS is receiving utility power that might be unstable or in brownout conditions. The UPS continues to

supply power to the connected equipment. If conditions worsen, the UPS might switch to battery power.

Action:

1. Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 28).

2. Contact a qualified electrician to verify that the utility power is suitable for the UPS.

General alarm condition

Action:

1. If power management software is being used, check the log files to obtain specific error information

to help identify the problem. For more information about the causes of a general alarm condition, see the HP Power Manager

user guide available for download from the HP website (http://www.hp.com/go/rackandpower

2. Check the batteries: a. Allow the UPS batteries to charge for 48 hours. b. If the Battery Fault LED is red, replace the batteries ("UPS battery replacement procedure" on

page 36).

3. Reduce the load: a. Power down the UPS ("Powering down the UPS" on page 30).

Troubleshooting 40

b. Remove one or more load devices to reduce the power requirements. c. Wait at least 5 seconds and restart the UPS. d. If the condition persists, verify that the load devices are not defective.

4. Allow the UPS to cool: a. Power down the UPS ("Powering down the UPS" on page 30). b. Clear vents and remove any heat sources. c. Verify that the airflow around the UPS is not restricted.

5. Wait at least 5 minutes and restart the UPS.

6. If the condition persists, contact an HP authorized service representative.

Input voltage is out of range

Action:

1. Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 28).

2. Contact a qualified electrician to verify that the utility power is suitable for the UPS.

Insufficient warning of low batteries

Action:

1. Verify that the power management software is not delaying the shutdown of attached servers when

the UPS is in a low battery condition.

2. Allow the UPS batteries to charge for 48 hours.

3. If the Battery Fault LED is red, replace the batteries ("UPS battery replacement procedure" on page

36).

Internal UPS fault condition

Action:

1. Power down the UPS ("Powering down the UPS" on page 30).

2. If the condition persists, contact an HP authorized service representative.

Low battery shutdowns

Ungraceful shutdown of attached servers occurs when the UPS is in a low battery condition.

Action:

1. Verify that the power management software is not delaying the shutdown of attached servers when

the UPS is in a low battery condition.

2. Allow the UPS batteries to charge for 48 hours.

3. If the Battery Fault LED is red, replace the batteries ("UPS battery replacement procedure" on page

36).

Troubleshooting 41

Overload condition

All the load LEDs are illuminated.

Action:

1. Power down the UPS ("Powering down the UPS" on page 30).

2. Remove one or more load devices to reduce the power requirements.

3. Wait at least 5 seconds and restart the UPS.

4. If the condition persists, verify that the load devices are not defective.

REPO condition

Action:

• If the remote switch is closed, then open the switch to enable power to the output receptacles.

• If the condition occurred while reconnecting a disconnected REPO port, then verify the polarity of the

REPO connector pins.

For more information about REPO ports, see "Connecting the REPO port (on page 20)."

Site wiring condition

Action: Contact a qualified electrician to be sure that:

• The utility power receptacle is grounded.

• There is a ground wire in the UPS power cord.

• The line and neutral wires are not reversed in the wall outlet.

UPS does not provide the expected backup time

Action:

1. If the Overload LED ("UPS front panel controls" on page 7) is illuminated, remove one or more load

devices to reduce the power requirements.

2. Allow the UPS batteries to charge for 48 hours.

3. If the Battery Fault LED is red, replace the batteries ("UPS battery replacement procedure" on page

36).

4. During extended power outages, save your work, power down the load devices, and then power

down the UPS ("Powering down the UPS" on page 30) to conserve battery power.

UPS does not start

Action:

1. Be sure that the power cord is plugged in to a utility power receptacle.

2. Check the power source at the utility power receptacle.

Troubleshooting 42

UPS frequently switches between utility and battery power

Action:

1. Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 28).

2. Contact a qualified electrician to verify that the utility power is suitable for the UPS.

UPS is in Auto-Bypass mode

Action:

1. If power management software is being used, check the log files to obtain specific error information

to help identify the problem. For more information about the causes of a general fault condition, see the HP Power Manager user

guide available for download from the HP website (http://www.hp.com/go/rackandpower

2. Verify that no blockage of airflow to the front bezel and rear panel exists.

3. If the LED does not turn off, replace the electronics module. ("Replacing the UPS electronics module"

on page 33)

UPS is on battery

Action: Save files and shut down connected equipment.

Utility power condition

The utility input voltage is outside the operating range.

Action:

1. Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 28).

2. Contact a qualified electrician to verify that the utility power is suitable for the UPS.

Troubleshooting 43

Specifications

UPS physical specifications

Parameter Value

Height 13.03 cm (5.13 in) Depth 66.04 cm (26 in) Width 44.15 cm (17.38 in) Weight 68 kg (150 lb)

ERM physical specifications

Parameter Value

Height 13.03 cm (5.13 in) Depth 63.83 cm (25.13 in) Width 44.45 cm (17.50 in) Weight 75 kg (167 lb)

UPS input specifications

NOTE: An asterisk (*) indicates the default setting.

UPS model Utility voltage

frequency (Hz)

R5500 NA/JPN

R5500 INTL 50/60 200/208, 220, 230*,

50/60 200/208*, 220, 230,

Available settings utility voltage (VAC)

240

UPS output specifications

UPS model Load

segment

R5500 NA/JPN 1 15 A¹ 2 x IEC-320-C19 15 A per receptacle²

Circuit breaker

Dedicated branch circuit rating (A)

30 Nondetachable power

32 Nondetachable power

Output receptacles

Line cord

cord with NEMA L6-30 plug

cord with 32 A IEC-309 plug

Maximum current

Specifications 44

UPS model Load

segment

2 15 A¹ 2 x IEC-320-C19 15 A per receptacle²

Circuit breaker

Output

Maximum current

receptacles

2 x IEC-320-C13 10 A per receptacle 1 x L6-30R Up to full UPS power rating

2 x IEC-320-C13 10 A per receptacle

R5500 INTL 1 15 A¹ 2 x IEC-320-C19 15 A per receptacle²

2 15 A¹ 2 x IEC-320-C19 15 A per receptacle²

2 x IEC-320-C13 10 A per receptacle 1 x IEC-309-32A Up to full UPS power rating

2 x IEC-320-C13 10 A per receptacle

¹NOTE: The circuit breakers protect the C19 and C13 outlets.

²NOTE: If an extension bar is connected to a C19 receptacle, the maximum current for each

C13 receptacle on the extension bar is 10 A. The total maximum current for the extension bar is 12 A.

Power protection specifications

UPS model VA Nominal power

rating (W)

R5500 NA/JPN 5000 4500 200/208, 220,

R5500 INTL 6000 5400 220, 230, 240

5000 4500 200/208

Voltage specifications

Configuration setting (VAC) Available nominal output voltage

(VAC)

200/208 204 220 220 230 230 240 240

Nominal voltage setting

230, 240

Specifications 45

Output tolerance specifications

Source of power Regulation

Utility power (nominal range)

Battery power ±5% of nominal output voltage rating

-10% to +6% of nominal output voltage rating (within the guidelines of the Computer Business Equipment Manufacturers Association)

Output feature specifications

Feature Specification

Online efficiency 94% nominal input voltage Voltage wave shape Sine wave; 5% THD with typical PFC load Surge suppression High-energy 6500 A peak Noise filtering MOVs and line filter for normal and common mode

use

Battery specifications

Feature Specification

Type Each model contains maintenance-free, sealed, valve

regulated lead-acid batteries with an 8-year minimum float service life at 25°C (77°F).

Voltage The battery modules have a battery string voltage of 240

Charging Complete charge takes no more than 48 hours.

Approximately 3 hours to 80 percent capacity at default nominal utility voltage and no load.

Battery runtime for NA/JPN model

Load, W (percent) Estimated battery

runtime (minutes)

Runtime with one ERM (minutes)

20 59 169 303 50 19 61 106 80 9 31 60 100 7 24 46

Battery runtime for INTL model

Load, W (percent) Estimated battery

runtime (minutes)

20 49 138 247

Runtime with one ERM (minutes)

Runtime with two ERMs (minutes)

Specifications 46

Load, W (percent) Estimated battery

runtime (minutes)

50 15 49 85 80 7 25 48 100 5 19 36

Runtime with one ERM (minutes)

Environmental specifications

Feature Specification

Operating temperature 10°C to 40°C (50°F to 104°F); UL-tested at 25°C

(77°F)

Nonoperating temperature

Relative humidity 20% to 80%; noncondensing Operating altitude Up to 2,000 m (6,600 ft) above sea level Nonoperating altitude 15,000 m (49,212 ft) above sea level Audible noise Less than 45 dBA, normal operation

-25°C to 55°C (-13°F to 131°F)

Less than 50 dBA, on battery power

Runtime with two ERMs (minutes)

REPO port specifications

The REPO port meets the requirements of NFPA Articles 645-10 and 645-11 for a Disconnecting Means.

Specifications 47

Spares

Ordering spares

To order a spare, visit the HP website (http://h61003.www6.hp.com). To replace parts under warranty, contact an HP authorized service representative.

UPS spare parts list

Item Description Spare part

number

1 X-slot serial card 419180-001 2 Mounting rail 419181-001 3 Electronics module NA/JPN 407417-D71

4 UPS/ERM mounting hardware 407420-001 5 Front bezel UPS N/A

6 Cord retention clip (for C13 outlets only) 204505-001 7 UPS battery module 407419-001

Electronics module INTL 407418-B31

Front bezel ERM N/A

Spares 48

Item Description Spare part

8 Computer interface cable 397642-001 9 Extension bars and mounting hardware 419595-001* 10 UPS unit NA/JPN 407415-D71*

11 ERM unit 407439-001* 12 10 A jumper cord 142258-006*

* not shown

UPS unit INTL 407416-B31*

Hardware options

For information on the supported hardware options, see the HP website (http://www.hp.com/go/rackandpower

number

Spares 49

Technical support

Before you contact HP

Be sure to have the following information available before you call HP:

• Technical support registration number (if applicable)

• Product serial number

• Product model name and number

• Product identification number

• Applicable error messages

• Add-on boards or hardware

• Third-party hardware or software

• Operating system type and revision level

HP contact information

For the name of the nearest HP authorized reseller:

• In the United States, see the HP US service locator webpage (http://www.hp.com/service_locator).

• In other locations, see the Contact HP worldwide (in English) webpage

(http://welcome.hp.com/country/us/en/wwcontact.html

For HP technical support:

• In the United States, for contact options see the Contact HP United States webpage

(http://welcome.hp.com/country/us/en/contact_us.html

o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a

week. For continuous quality improvement, calls may be recorded or monitored.

o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more

information about Care Packs, refer to the HP website (http://www.hp.com

• In other locations, see the Contact HP worldwide (in English) webpage

(http://welcome.hp.com/country/us/en/wwcontact.html

). To contact HP by phone:

Technical support 50

Warranty information

Limited warranty

To back up the wide range of features offered with the UPS, a 3-year limited warranty is provided.

$250,000 Computer Load Protection Guarantee

In addition to the limited warranty, a $250,000 Computer Load Protection Guarantee (provided by the original equipment manufacturer) is offered.

IMPORTANT: The $250,000 Computer Load Protection Guarantee is offered only in The

The $250,000 Computer Load Protection Guarantee only applies if:

• The UPS is plugged into a suitably grounded and wired outlet using no extension cords, adapters,

• The UPS installation complies with all applicable electrical and safety codes specified by the NEC.

• The UPS is used under normal operating conditions and users comply with all instructions and labels.

• The UPS is not damaged by accident (other than a utility power transient), misuse, or abuse.

• The UPS is either connected directly to an enterprise class PDU, which is then connected directly to a

United States and Canada.

other ground wires, or other electrical connections.

o The Guarantee applies only to the original end-user and is non-transferable. o The Guarantee does not include reimbursement for or restoration of any data loss.

server, workstation, or personal computer, or the UPS is connected directly to a server, workstation, or personal computer.

Pre-Failure Battery Warranty

The Pre-Failure Battery Warranty, standard on all UPS units, extends the advantage of a 3-year limited warranty by applying it to the battery before it actually fails. The Pre-Failure Battery Warranty ensures that the battery is replaced free of charge when a notification that the battery might fail is received from power management software. The battery warranty coverage is 3 years for parts. The warranty for the first year of ownership includes parts and labor. If battery spares are not available for a particular UPS model, the entire UPS, including its battery, is replaced.

A Pre-Failure Battery warning is given 30 days before a battery failure. The warning is indicated in one or both of the following ways:

• An LED showing the battery is low

• Notification from power management software

Warranty information 51

Regulatory compliance notices

Regulatory compliance identification numbers

For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number. The regulatory model number is

Federal Communications Commission notice

not the marketing name or model number of the product.

Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules. These rules place computers and related peripheral devices into two classes, A and B, depending upon their intended installation. Class A devices are those that may reasonably be expected to be installed in a business or commercial environment. Class B devices are those that may reasonably be expected to be installed in a residential environment (for example, personal computers). The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user.

FCC rating label

The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you determine the class of the device, refer to the corresponding statement.

Class A equipment

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.

Class B equipment

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency

Regulatory compliance notices 52

energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit that is different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio or television technician for help.

Declaration of conformity for products marked with the FCC logo, United States only

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

For questions regarding this product, contact us by mail or telephone:

• Hewlett-Packard Company

P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000

• 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded

or monitored.)

For questions regarding this FCC declaration, contact us by mail or telephone:

• Hewlett-Packard Company

P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000

• 1281-514-3333

To identify this product, refer to the part, series, or model number found on the product.

Modifications

The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.

Cables

Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.

Regulatory compliance notices 53

Canadian notice (Avis Canadien)

Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment

Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel

brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment

Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel

brouilleur du Canada.

European Union regulatory notice

This product complies with the following EU Directives:

• Low Voltage Directive 2006/95/EC

• EMC Directive 2004/108/EC

Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family.

This compliance is indicated by the following conformity marking placed on the product:

This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).

This marking is valid for EU non-harmonized Telecom products. *Notified body number (used only if applicable—refer to the product label)

Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Regulatory compliance notices 54

Japanese notice

BSMI notice

Battery replacement notice

WARNING: Power products contain sealed lead-acid battery modules. A risk of fire and burns

exists if the battery is not properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than 60°C (140°F).

• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

The battery might explode.

Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents.

For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

Regulatory compliance notices 55

Taiwan battery recycling notice

The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.

Power cord statement for Japan

Regulatory compliance notices 56

Electrostatic discharge

Preventing electrostatic discharge

To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

To prevent electrostatic damage:

• Avoid hand contact by transporting and storing products in static-safe containers.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

• Place parts on a grounded surface before removing them from their containers.

• Avoid touching pins, leads, or circuitry.

• Always be properly grounded when touching a static-sensitive component or assembly.

Grounding methods to prevent electrostatic discharge

Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts:

• Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist

straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.

• Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet

when standing on conductive floors or dissipating floor mats.

• Use conductive field service tools.

• Use a portable field service kit with a folding static-dissipating work mat.

If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part.

For more information on static electricity or assistance with product installation, contact an authorized reseller.

Electrostatic discharge 57

Acronyms and abbreviations

ERM

extended runtime module

LED

light-emitting diode

NEC

National Electrical Code

NEMA

National Electrical Manufacturers Association

NFPA

National Fire Protection Association

PDU

power distribution unit

PFC

power factor corrected

REPO

remote emergency power off

UPS

uninterruptible power system

Acronyms and abbreviations 58

Index

alarm cannot be silenced 39 alarm conditions 39 alarms, silencing 30 alarms, troubleshooting 39 authorized reseller 50 Auto-Bypass mode 28, 43

configuration of system 28 Configure button, location 7 Configure mode 28 Configure Mode On LED, location 8 connecting devices to UPS 22 connectors 6, 9, 10 contacting HP 50 cord retention clip locations 9 cord retention clips, connecting 23

backup time, insufficient 42 batteries, care and storage 35 batteries, charging 23, 26 batteries, insufficient warning when low 41 batteries, replacing 35, 36 batteries, runtime 46 batteries, specifications 46 battery bracket 17, 18 battery circuit breaker 19 battery condition 40 Battery Fault LED, location 8 Battery Fault LED, troubleshooting 39 battery replacement notice 55 battery warranty 51 bezel, attaching 18, 25 bezel, removing 32 bracket, battery 17, 18 BSMI notice 55 buttons 6, 7 bypass is out of range 40

cables 53 Canadian notice 54 charging batteries 23, 26 circuit breakers, location 9, 10 circuit breakers, specifications 44 circuit breakers, switching off 25, 37 circuit breakers, switching on 22, 26 class A equipment 52 class B equipment 52 communications port, connecting 19 component identification 6, 7, 8, 9, 10

Declaration of Conformity 53 devices, connecting 22 diagnostics 29 dimensions, ERM 44 dimensions, UPS 44 disposal, battery 55

electrical requirements 12 electronics module, replacing 33 electrostatic discharge 57 environmental specifications 47 ERM circuit breaker, turning off 25 ERM circuit breaker, turning on 26 ERM, configuring 28 ERM, connecting 26 ERM, identifying components 10 ERM, installing 24 ERM, replacing 37 European Union notice 54

FCC rating label 52 Federal Communications Commission (FCC)

notice 52, 53 firmware, updating 38 frequent switching between battery and utility

power 43 front panel buttons 7 front panel components 6, 7 front panel LEDs 8

Index 59

general alarm condition 40 General Alarm LED, location 8 General Alarm LED, troubleshooting 39 ground bonding cable, connecting 21 grounding methods 57

hardware options 49 hardware, preparing to install 11 high-current output receptacle, connecting 22 high-current output receptacle, location 9 high-current output receptacle, specifications 44 HP Power Manager 31 HP technical support 50

identification number 52 input specifications 44 input voltage is out of range 41 installation instructions 11 installing the batteries 17 installing the ERM 24 installing the rails 12 installing the UPS 15 insufficient low battery warning 41 internal UPS fault condition 41

Japanese notice 55

LEDs, testing 29 LEDs, troubleshooting 39 LEDs, unit identification (UID) 8 limited warranty 51 load protection guarantee 51 load segments, controlling 31 load segments, location 9 load segments, specifications 44 low battery shutdowns 41 low battery warning, insufficient 41

maintenance 32 modes of operation 27 modifications, FCC notice 53

mounting rails 12

nominal voltage, configuring 28

On Battery LED, location 8 On Battery LED, troubleshooting 39 On button, location 7 Operate mode 27 operations, UPS 27 option card, replacing 34 optional items 49 ordering spares 48 output feature specifications 46 output specifications 44 output tolerance specifications 46 overload condition 42 Overload LED, location 8 Overload LED, troubleshooting 39 overview, HP Power Manager 31 overview, power management software 31 overview, REPO port 9 overview, UPS 6

phone numbers 50 physical specifications 44 power cord 56 power management 31 power protection specifications 45 powering down 30 powering up 24 preparation procedures 11 problem diagnosis 39

rails, installing 12 rear panel connectors 9, 10 receptacles, illustrated 9 regulatory compliance identification numbers 52 regulatory compliance notices 52, 54, 56 replacing the batteries 35, 36 replacing the electronics module 33 replacing the ERM 37 replacing the option card 34 replacing the UPS 37 REPO condition 42

Index 60

REPO port, connecting 20 REPO port, location 9 REPO port, overview 9 REPO port, specifications 47 REPO port, verifying connection 30 required information 50 required tools 11 runtime specifications 46

safety considerations 11, 35 selecting a site 12 series number 52 shipping the UPS 15 site requirements 12 site wiring condition 42 Site Wiring Fault LED, location 8 Site Wiring Fault LED, troubleshooting 39 software 31 spare part numbers 48 spares 48 specifications 44 Standby button, location 7 Standby mode 27 static electricity 57 storing batteries 35 support 50 supported hardware 49 supported software 31 system configuration settings 28

UPS, replacing 37 Utility LED, location 8 Utility LED, troubleshooting 39 utility power condition 43 utility power, connecting 22

voltage specifications 45

warranties 51 weight, battery 17, 35 weight, ERM 44 weight, UPS 44

Taiwan battery recycling notice 56 technical support 50 telephone numbers 50 temperature ranges (environmental) 47 Test/Alarm Reset button, location 7 testing LEDs 29 tools 11 troubleshooting 39

unpacking the components 12 updating the firmware 38 UPS does not start 42 UPS firmware, updating 38 UPS is on battery 43 UPS operations 27 UPS, installing 11, 15

Index 61

HP R5500 User Manual 2

Specifications and Main Features

Frequently Asked Questions

User Manual

HP UPS R5500 User Guide

Contents

Component identification

UPS R5500 overview

UPS front panel

UPS front panel controls

UPS front panel LED indicators

UPS rear panel

REPO port

ERM rear panel

Installation

Precautions

Preparing to install the hardware

Tools and materials

Selecting a site

Readying the equipment

Installing the mounting rails

Preparing the rails for integrated shipping

Installing the UPS

Removing the UPS battery bracket

Installing the batteries

Replacing the UPS battery bracket

Attaching the UPS front bezel

Switching on the UPS battery circuit breaker

Connecting the serial communications port

Connecting the REPO port

Connecting the ground bonding cable

Connecting the UPS to utility power

Connecting devices to the UPS

Connecting the UPS cord retention clips

Charging the UPS batteries

Starting power to the load

Installing the ERM

Attaching the ERM front bezel

Switching off the ERM circuit breaker

Connecting the ERM to the UPS

Switching on the ERM circuit breaker

Charging the ERM batteries

UPS operations

Modes of operation

Standby mode

Operate mode

Configure mode

Auto-Bypass mode

Configuring the UPS

Testing the LEDs

Silencing an audible alarm

Verifying the REPO port connection

Powering down the UPS

Power management

Power management software

Maintenance

Removing the UPS front bezel

Removing the ERM front bezel

Replacing the UPS electronics module

Replacing the UPS option card

Replacing the batteries

Important battery safety information

Battery care and storage guidelines

UPS battery replacement procedure

Replacing the UPS

Replacing the ERM

Updating the UPS firmware

Troubleshooting

LED and audible alarm troubleshooting

Battery condition

Bypass is out of range

General alarm condition

Input voltage is out of range

Insufficient warning of low batteries

Internal UPS fault condition

Low battery shutdowns

Overload condition

REPO condition

Site wiring condition

UPS does not provide the expected backup time