HP R5000 User Manual
HP UPS R5000
person who installs and
voltage equipment and trained in recognizing hazards in products
User Guide
Abstract
This document includes installation, configuration, and operation information for the HP UPS R5000. This document is for the
maintains power products. HP assumes you are qualified in the servicing of highwith hazardous energy levels.
Part Number: 637909-003 A
February 2013
Ed
ition: 3
© Copyright 2011, 2013 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft®, Windows®, Windows Vista®, and Windows Server® are U.S. registered trademarks of Microsoft Corporation.
Contents
Overview ..................................................................................................................................... 6
UPS R5000 overview ................................................................................................................................. 6
Important safety information ........................................................................................................................ 6
Component identification ............................................................................................................... 7
UPS front panel ......................................................................................................................................... 7
UPS front panel controls ............................................................................................................................. 8
UPS rear panel ......................................................................................................................................... 8
REPO port ...................................................................................................................................... 9
ERM rear panel ....................................................................................................................................... 10
Installation and configuration ....................................................................................................... 11
Precautions ............................................................................................................................................. 11
Preparing to install the hardware ............................................................................................................... 11
Tools and materials ........................................................................................................................ 11
Selecting a site .............................................................................................................................. 12
Readying the equipment ................................................................................................................. 12
Installing the mounting rails ...................................................................................................................... 12
Preparing the rails for integrated shipping .................................................................................................. 16
Installing the UPS .................................................................................................................................... 17
Connecting the battery leads ........................................................................................................... 17
Attaching the UPS front bezel .......................................................................................................... 18
Connecting the serial communications port ....................................................................................... 18
Connecting the USB communications port ......................................................................................... 21
Connecting the REPO port .............................................................................................................. 21
Connecting the ground bonding cable ............................................................................................. 23
Connecting the network cable ......................................................................................................... 23
Connecting the UPS to utility power ................................................................................................. 24
Connecting devices to the UPS ........................................................................................................ 24
Connecting the UPS cord retention clips ........................................................................................... 25
Charging the UPS batteries ............................................................................................................. 25
Starting power to the load .............................................................................................................. 25
Configuring the UPS Network Module ........................................................................................................ 25
Connecting the configuration cable .................................................................................................. 25
Launching a terminal emulation program .......................................................................................... 26
Configuring the UPS Network Module network settings ...................................................................... 26
Accessing the web interface ............................................................................................................ 27
Configuring the UPS Network Module settings................................................................................... 28
Installing the ERM .................................................................................................................................... 28
Attaching the ERM front bezel ......................................................................................................... 29
Connecting the ERM to the UPS ....................................................................................................... 30
Charging the ERM batteries ............................................................................................................ 30
UPS operations ........................................................................................................................... 31
Modes of operation ................................................................................................................................. 31
Standby mode .............................................................................................................................. 31
Operate mode .............................................................................................................................. 31
Contents 3
Auto-Bypass mode ......................................................................................................................... 31
Configuring the UPS ................................................................................................................................ 32
Changing the language.................................................................................................................. 32
Changing display functions ............................................................................................................. 32
Verifying the REPO port connection ........................................................................................................... 33
Powering down the UPS ........................................................................................................................... 34
Power management .................................................................................................................... 35
Power Protector software .......................................................................................................................... 35
Maintenance .............................................................................................................................. 37
Removing the UPS front bezel ................................................................................................................... 37
Removing the ERM front bezel ................................................................................................................... 37
Replacing the UPS Network Module .......................................................................................................... 37
Replacing the batteries ............................................................................................................................. 38
Important battery safety information ................................................................................................. 38
Battery care and storage guidelines ................................................................................................. 39
UPS battery replacement procedure ................................................................................................. 39
Replacing the UPS ................................................................................................................................... 41
Replacing the ERM .................................................................................................................................. 43
Updating the UPS firmware ...................................................................................................................... 43
Troubleshooting .......................................................................................................................... 44
Alarm troubleshooting .............................................................................................................................. 44
Silencing an audible alarm ............................................................................................................. 46
Battery connection condition ..................................................................................................................... 46
Bypass is unavailable .............................................................................................................................. 46
General alarm condition .......................................................................................................................... 46
Input voltage is out of range ..................................................................................................................... 47
Insufficient warning of low batteries ........................................................................................................... 47
Internal UPS fault condition ....................................................................................................................... 47
Low battery shutdowns ............................................................................................................................. 47
Overload condition ................................................................................................................................. 48
REPO condition ....................................................................................................................................... 48
Site wiring condition ................................................................................................................................ 48
UPS does not provide the expected backup time ......................................................................................... 48
UPS does not start ................................................................................................................................... 48
UPS frequently switches between utility and battery power ............................................................................ 48
UPS is in Auto-Bypass mode...................................................................................................................... 49
UPS is on battery ..................................................................................................................................... 49
UPS is on bypass..................................................................................................................................... 49
Utility power condition ............................................................................................................................. 49
Specifications ............................................................................................................................. 50
UPS physical specifications ....................................................................................................................... 50
ERM physical specifications ...................................................................................................................... 50
UPS input specifications ........................................................................................................................... 50
UPS output specifications .......................................................................................................................... 50
Power protection specifications ....................................................................................................... 51
Voltage specifications .................................................................................................................... 51
Output tolerance specifications ........................................................................................................ 51
Output feature specifications ........................................................................................................... 51
Battery specifications ............................................................................................................................... 52
Average battery runtime ........................................................................................................................... 52
Minimum battery runtime .......................................................................................................................... 52
Contents 4
Environmental specifications ..................................................................................................................... 53
REPO port specifications .......................................................................................................................... 53
Spares ....................................................................................................................................... 54
Ordering spares ...................................................................................................................................... 54
UPS spare parts list .................................................................................................................................. 54
Hardware options ................................................................................................................................... 54
Regulatory information ................................................................................................................ 55
Safety and regulatory compliance ............................................................................................................. 55
Turkey RoHS material content declaration ................................................................................................... 55
Ukraine RoHS material content declaration ................................................................................................. 55
Warranty information .............................................................................................................................. 55
Limited warranty ..................................................................................................................................... 55
$250,000 Computer Load Protection Guarantee ......................................................................................... 55
Pre-Failure Battery Warranty ..................................................................................................................... 56
Recommended duration of use .................................................................................................................. 56
Electrostatic discharge ................................................................................................................. 57
Preventing electrostatic discharge .............................................................................................................. 57
Grounding methods to prevent electrostatic discharge .................................................................................. 57
Support and other resources ........................................................................................................ 58
Before you contact HP .............................................................................................................................. 58
HP contact information ............................................................................................................................. 58
Acronyms and abbreviations ........................................................................................................ 59
Documentation feedback ............................................................................................................. 60
Index ......................................................................................................................................... 61
Contents 5
Overview
UPS R5000 overview
The HP UPS R5000 features a 3U rackmount design and offers power protection for loads up to 5000
VA/4500 W. Features include:
• 3U UPS height, 3U ERM height
• ERM technology that uses advanced battery management to increase battery service life, optimize
recharge time, and provide a warning before the end of useful battery life
• Extended runtime with up to four ERMs per UPS
• Easily replaceable battery modules that simplify maintenance
• Emergency shutdown control through the REPO port
• HP UPS Network Module network connectivity with monitoring and control
• Firmware that is service upgradeable through the standard DB-9 communication port
• Backed by worldwide agency approvals
To benefit from the latest product enhancements, update to the latest versions of UPS firmware and software.
NOTE: To download the latest versions of UPS firmware and software, see the HP website
(http://www.hp.com/go/rackandpower).
Important safety information
WARNING: To reduce the risk of fire, only connect unit input to a circuit provided with branch
circuit overcurrent protection for 40 A rating in accordance with the National Electric Code,
ANSI/NFPA 70.
Disconnect the charging source prior to connecting or disconnecting battery terminals.
Determine if the battery is inadvertently grounded. If inadvertently grounded, remove the source
from the ground.
WARNING: Contact with any part of a grounded battery can result in electrical shock. Shock risk
is reduced if grounds are removed during installation and maintenance.
Overview 6
Component identification
Control buttons
UPS front panel
Item Description
1
2
3
LCD display
Battery compartment
Component identification 7
UPS front panel controls
•
•
Item Component Description
1
2
3
4
5
ESC button Cancel/return to the previous menu
Up arrow Scroll through the menu structure
Down arrow Scroll through the menu structure
Enter/select button Select an option
Power on/off button
UPS rear panel
Green—operating
Flashing green—on/off/standby
Component identification 8
Item Description
1
2
3
ERM connector for the small plug on the split ERM cable
Load segment 1 circuit breaker (controls the C19 and C13
receptacles, but does not control the large output
receptacle)
Load segment 1 (two IEC-320-C19 receptacles and two
IEC-320-C13 receptacles)
4
5
6
7
8
9
10
11
12
13
14
REPO port
The UPS includes an isolated REPO port. When properly wired, the REPO feature enables the power at the
UPS output receptacles to be switched off from a remote location. To use this feature, the REPO port must be
connected to a remote, normally open switch (not supplied). The REPO switch is used in conjunction with a
main disconnect device that removes the AC source from the input of the UPS. When the switch is closed:
Cord retention clip attachment locations
Load segment 2 (two IEC-320-C19 receptacles and two
IEC-320-C13 receptacles)
REPO port
USB communications port
Serial communications port
HP UPS Network Module
Ground bonding screw
Input power line cord with NEMA L6-30 plug (NA/JPN) or
IEC-309-32A plug (INTL)
Load segment 2 circuit breaker
Large output NEMA L6-30R receptacle (NA/JPN) or
IEC-309-32A receptacle (INTL) associated with load
segment 1
ERM connector for the large plug on the split ERM cable
• The REPO feature immediately powers down protected devices and does not utilize the orderly
shutdown procedure initiated by power management software.
• The REPO feature shuts down UPS units operating under either utility or battery power.
NOTE: If the UPS was operating on battery power when the remote switch was closed, no power
is available to the load devices until utility power is restored and the UPS has been manually
To restore power to the load devices after the REPO feature is activated, press the On button after the AC
source is reconnected to the UPS.
To power down the entire network in the event of an emergency, the REPO ports of multiple UPS units can be
connected to a single switch.
powered up.
IMPORTANT: Pressing and holding the On button without utility present normally initiates a
battery start and the UPS assumes the load. However, if the On button is pressed and a REPO is
detected, battery start is inhibited and the UPS is not able to assume the load. The electronics
module fan spins and the General Alarm LED and an audible alarm are active as long as the On
button is held.
Component identification 9
ERM rear panel
Item Description
1
2
3
4
ERM input connector for the small plug on the split ERM
cable of another ERM output
ERM input connector for the large plug on the split ERM
cable of another ERM output
Split ERM cable with two output connectors that attach to
the UPS or another ERM
Ground bonding screw
Component identification 10
Installation and configuration
A risk of personal injury from electric shock and hazardous energy levels exists. The
Precautions
Save these instructions. This document contains important safety instructions that should be followed during
installation, operation, and maintenance of the UPS and batteries.
WARNING:
installation of options and routine maintenance and service of this product must be performed by
individuals who are knowledgeable about the procedures, precautions, and hazards associated
with AC power products.
This symbol indicates that the UPS exceeds the recommended weight for one individual
57 kg
126 lb
to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe
local occupational health and safety requirements and guidelines for manual material
handling.
This symbol indicates that the ERM exceeds the recommended weight for one individual
63 kg
139 lb
to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe
local occupational health and safety requirements and guidelines for manual material
handling.
WARNING: To prevent personal injury from earth conductor leakage current:
• Do not operate the UPS while disconnected from the utility power source.
• Disconnect load devices before disconnecting the UPS from the utility power source.
Preparing to install the hardware
Before installing the hardware:
1. Be sure the necessary tools and materials (on page 11) are available.
2. Select an installation site.
Tools and materials
3. Prepare the equipment ("Readying the equipment" on page 12) for installation in the rack.
The following tools are required for installation:
• Phillips screwdriver
• 10-mm hex-nut driver
The following items are supplied with the rack:
• Screws
Installation and configuration 11
• Hex nuts
• Cage nuts
• Cage nut-fitting tool
Selecting a site
WARNING: To prevent fire or electric shock, install the unit in a temperature- and
When selecting a site, consider the following factors:
• Elevated operating ambient temperature—If the equipment is installed in a closed or multi-unit rack
• Reduced air flow—In the rack, the rate of air flow required for safe operation of the equipment must not
• Circuit overloading—Consideration should be given to the connection of the equipment to the supply
• Reliable earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular
humidity-controlled indoor environment, free of conductive contaminants.
assembly, the operating ambient temperature of the rack environment might be greater than room
ambient temperature. Install the equipment in an environment compatible with the operating
temperature ("Environmental specifications" on page 53).
be compromised.
circuit and the effect that overloading of the circuits might have on overcurrent protection and supply
wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing
this concern.
attention should be given to supply connections other than direct connections to the branch circuit, such
as the use of power strips.
• Electrical requirements—All models require a dedicated (unshared) branch circuit, suitably rated for the
specific UPS as stated in "Input specifications ("UPS input specifications" on page 50)" .
Readying the equipment
1. Check the battery recharge date specified on the label that is affixed to the shipping carton.
IMPORTANT: Do not use the battery if the recharge date has passed. If the date on the battery
recharge date label has passed without the battery being recharged, contact an HP authorized
2. Transport the packaged unit to its installation location.
3. Unpack the equipment near the rack where the unit will be assembled.
service representative for directions.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack.
Install the heaviest item first, and continue to populate the rack from the bottom to the top.
Installing the mounting rails
Installation and configuration 12
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
NOTE: Mounting hardware for square- and round-holed racks is included in the UPS kit.
1. Loosen the wing nuts or hex nuts, and then extend the brackets to the appropriate length.
2. Insert screws through the rack into the mounting rail and the front of each mounting bracket.
Installation and configuration 13
3. Install clip nuts into the rear of the rack.
4. Insert screws through the mounting rail into the clip nuts.
Installation and configuration 14
5. Install the rail reinforcement plates and tighten using hex nuts with captive washers included in the kit,
instead of the nuts included with the rail.
6. Tighten the wing nuts or hex nuts.
Installation and configuration 15
7. Install the rear mounting brackets using hex nuts. Wait until the unit is installed and the brackets are
adjusted before tightening the nuts.
Preparing the rails for integrated shipping
If the unit is to be shipped in an HP 9000 or 10000 series rack:
1. Remove the hex nuts, flat washers, and lock washers from the mounting rail.
2. Install the rail reinforcement plates and tighten using the hex nuts with captive washers included in the
kit, instead of the nuts included with the rail.
3. Install the rear mounting brackets using hex nuts. Wait until the unit is installed and the brackets are
adjusted before tightening the nuts.
Installation and configuration 16
Installing the UPS
To prevent personal injury from electric shock or damage to the equipment, remove
Before installing the UPS, review and observe all warnings in "Precautions (on page 11)."
WARNING: A risk of personal injury or damage to the equipment exists. Uneven loading of
equipment in the rack might cause the rack to become unstable. Install the heavier components
1. Install the mounting rails ("Installing the mounting rails" on page 12).
2. With one person on each side of the carton, lift the chassis and lower it to the floor in front of the rack.
3. Install the mounting ears on the chassis using the screws provided.
first, and then continue to populate the rack from the bottom to the top.
4. With one person on each side, lift the chassis to rail level and slide the chassis on the mounting rails. Be
sure that the cleat brackets slide into the channels on the rear stabilization brackets.
5. Attach the chassis to the rack using the supplied screws.
Connecting the battery leads
WARNING:
the battery lead labels before connecting the battery leads.
Installation and configuration 17
Attaching the UPS front bezel
Connecting the serial communications port
CAUTION: Use only the computer interface cable supplied with the UPS to connect the
communications port to the host computer.
IMPORTANT: Power protector software requires the communications port to be appropriately
cabled to the host computer.
NOTE: This port is only used for firmware upgrades. For additional information, see "Updating
the UPS firmware (on page 43)."
Installation and configuration 18
Configuring a USB to serial converter
NOTE: This procedure was tested on the Windows® XP Professional, Windows Server® 2003,
and Windows
®
Vista Enterprise operating systems using the HP USB to serial converter (part
number 304098-001). Depending on your system configuration, a driver download might be
required to successfully install the converter. The driver can be downloaded from the USB-Drivers
website (http://www.usb-drivers.com/drivers/123/123294.htm).
To configure a USB port to the COM 1 port on systems that do not have available serial ports:
1. Connect the USB to serial converter to the USB port on your system.
2. For Windows Vista, click Start, select Control Panel, double-click System and Maintenance, and then
skip to step 4.
-orFor Windows XP, click Start, select Control Panel, click Performance and Maintenance, and then click
System.
-orFor Windows Server, click Start, select Control Panel, and then double-click System.
3. Click the Hardware tab.
4. Click Device Manager. The Device Manager screen appears.
5. In the tree displayed in the left panel, click the Ports (COM & LPT) branch to expand.
6. Double-click the port that is assigned to your USB to serial converter device. This port is usually named
with the device manufacturer's name followed by one of the following:
o USB to Serial Bridge (COM 4)
o USB Serial port
o Communications Port (COM1)
The Port Properties screen appears.
7. Click the Port Settings tab. The Port Settings screen appears.
8. Click Restore Defaults. The following default settings appear:
Installation and configuration 19
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