HP PROLIANT DL585 G5 User Manual

HP ProLiant DL585 Generation 5 Server User Guide

Part Number 463282-001
December 2007 (First Edition)

© Copyright 2007 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Windows Server 2003 is a trademark of
Microsoft Corporation.

Audience assumptions

This document is for the person who installs, administers, and troubleshoots servers and storage systems.
HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards
in products with hazardous energy levels.

Contents

Component identification............................................................................................................... 6

Front panel components ............................................................................................................................. 6

Front panel LEDs and buttons ......................................................................................................................7

Processor memory module components ........................................................................................................8

DIMM slot identification ............................................................................................................................. 9

SAS and SATA hard drive LEDs................................................................................................................... 9

SAS and SATA hard drive LED combinations .............................................................................................. 10

Rear panel components............................................................................................................................ 11

Rear panel LEDs and buttons..................................................................................................................... 12

Hot-plug power supply LEDs...................................................................................................................... 12

Internal components................................................................................................................................. 13

System maintenance switch (SW3)................................................................................................... 14

Media board components .............................................................................................................. 15

Boot device selector switch (SW1) ...................................................................................................16

Systems Insight Display LEDs ........................................................................................................... 16

Battery pack LEDs..........................................................................................................................18

Fan locations ................................................................................................................................19

Hot-plug fan LEDs .......................................................................................................................... 20

Setup......................................................................................................................................... 21

Optional installation services .................................................................................................................... 21

Rack planning resources........................................................................................................................... 21

Optimum environment.............................................................................................................................. 22

Space and airflow requirements ...................................................................................................... 22

Temperature requirements............................................................................................................... 22

Power requirements .......................................................................................................................23

Rack warnings and cautions ..................................................................................................................... 23

Electrical grounding requirements.............................................................................................................. 24

Identifying rack server shipping carton contents........................................................................................... 25

Installing hardware options....................................................................................................................... 25

Installing the server into the rack................................................................................................................ 25

Installing the cable management arm......................................................................................................... 25

Powering up and configuring the server .....................................................................................................25

Installing the operating system................................................................................................................... 26

Registering the server............................................................................................................................... 26

Operations................................................................................................................................. 27

Power up the server................................................................................................................................. 27

Power down the server............................................................................................................................. 27

Extending the server from the rack............................................................................................................. 27

Removing the access panel....................................................................................................................... 28

Accessing the Systems Insight Display ........................................................................................................ 29

Hot-plug fans .......................................................................................................................................... 30

Removing the system battery ..................................................................................................................... 31

Hardware options installation....................................................................................................... 32

Introduction ............................................................................................................................................ 32

Contents 3

Processor options .................................................................................................................................... 32

Removing the processor memory module .......................................................................................... 32

Installing a processor ..................................................................................................................... 34

Memory options...................................................................................................................................... 40

Advanced ECC memory ................................................................................................................. 40

Installing DIMMs ........................................................................................................................... 40

Hard drive guidelines ..............................................................................................................................41

Installing a hot-plug hard drive ........................................................................................................ 42

Installing DVD, CD-ROM, or diskette drives................................................................................................. 43

Hot-plug power supplies........................................................................................................................... 44

Expansion boards ................................................................................................................................... 46

Installing an expansion board ......................................................................................................... 46

Battery-backed write cache....................................................................................................................... 48

Cabling ..................................................................................................................................... 52

Cabling overview.................................................................................................................................... 52

BBWC cabling........................................................................................................................................ 52

Front panel cable components .................................................................................................................. 53

SAS and SATA hard drive cabling............................................................................................................. 53

Software and configuration utilities ............................................................................................... 54

Configuration tools.................................................................................................................................. 54

SmartStart software........................................................................................................................ 54

SmartStart Scripting Toolkit ............................................................................................................. 54

HP ROM-Based Setup Utility............................................................................................................ 55

HP ProLiant Essentials Rapid Deployment Pack ............................................................................................ 56

Option ROM Configuration for Arrays ....................................................................................................... 57

Array Configuration Utility........................................................................................................................ 57

Re-entering the server serial number and product ID..................................................................................... 57

Management tools................................................................................................................................... 58

Automatic Server Recovery .............................................................................................................58

Integrated Lights-Out 2 technology................................................................................................... 58

StorageWorks library and tape tools................................................................................................ 58

Management Agents...................................................................................................................... 59

HP Systems Insight Manager........................................................................................................... 59

Redundant ROM support ................................................................................................................ 59

ROMPaq utility.............................................................................................................................. 60

System Online ROM flash component utility ......................................................................................60

USB support.................................................................................................................................. 60

Diagnostic tools ...................................................................................................................................... 61

HP Insight Diagnostics.................................................................................................................... 61

Integrated Management Log ...........................................................................................................61

Array Diagnostic Utility ..................................................................................................................61

Remote support and analysis tools............................................................................................................. 62

HP Instant Support Enterprise Edition................................................................................................ 62

Keeping the system current ....................................................................................................................... 62

Drivers ......................................................................................................................................... 62

ProLiant Support Packs ................................................................................................................... 62

Operating system version support.................................................................................................... 62

Change control and proactive notification ........................................................................................ 63

Care Pack ....................................................................................................................................63

Troubleshooting.......................................................................................................................... 64

Troubleshooting resources ........................................................................................................................64

Contents 4

Pre-diagnostic steps ................................................................................................................................. 64

Important safety information............................................................................................................ 64

Symptom information ..................................................................................................................... 66

Prepare the server for diagnosis ......................................................................................................67

Loose connections ...................................................................................................................................67

Service notifications................................................................................................................................. 68

Troubleshooting flowcharts .......................................................................................................................68

Start diagnosis flowchart ................................................................................................................68

General diagnosis flowchart ........................................................................................................... 69

Server power-on problems flowchart ................................................................................................71

POST problems flowchart ............................................................................................................... 74

OS boot problems flowchart ...........................................................................................................75

Server fault indications flowchart ..................................................................................................... 77

POST error messages and beep codes....................................................................................................... 79

Regulatory compliance notices ..................................................................................................... 80

Regulatory compliance identification numbers............................................................................................. 80

Federal Communications Commission notice............................................................................................... 80

FCC rating label............................................................................................................................ 80

Class A equipment......................................................................................................................... 80

Class B equipment......................................................................................................................... 80

Declaration of conformity for products marked with the FCC logo, United States only....................................... 81

Modifications.......................................................................................................................................... 81

Cables................................................................................................................................................... 81

Canadian notice (Avis Canadien).............................................................................................................. 82

European Union regulatory notice .............................................................................................................82

Disposal of waste equipment by users in private households in the European Union......................................... 82

Japanese notice ...................................................................................................................................... 83

BSMI notice............................................................................................................................................ 83

Korean notice ......................................................................................................................................... 84

Laser compliance .................................................................................................................................... 84

Battery replacement notice........................................................................................................................ 84

Taiwan battery recycling notice................................................................................................................. 85

Power cord statement for Japan................................................................................................................. 85

Electrostatic discharge................................................................................................................. 86

Preventing electrostatic discharge.............................................................................................................. 86

Grounding methods to prevent electrostatic discharge.................................................................................. 86

Specifications............................................................................................................................. 87

Environmental specifications ..................................................................................................................... 87

Server specifications................................................................................................................................ 87

Technical support........................................................................................................................ 89

Before you contact HP.............................................................................................................................. 89

HP contact information............................................................................................................................. 89

Customer Self Repair ...............................................................................................................................89

Acronyms and abbreviations........................................................................................................ 97

Index....................................................................................................................................... 101

Contents 5

Component identification

Front panel components

Item Description

1 Hard drive bay 1
2 Hard drive bay 2
3 Hard drive bay 3
4 Hard drive bay 4
5 Hard drive bay 5
6 Hard drive bay 6
7 Hard drive bay 7
8 Hard drive bay 8
9 Video connector
10 USB connectors (two)
11 Media drive blank or optional media drive
12 DVD drive
13 Processor memory module

Component identification 6

Front panel LEDs and buttons

Item Description Status

1 UID switch and LED Blue = Activated

Flashing blue = Server managed remotely
Off = Deactivated

2 Internal system health LED Green = Normal (system on)

Flashing amber = System health degraded
Flashing red = System health critical
Off = Normal (system off)

3 External system health LED Green = Normal (system on)

Flashing amber = System health degraded
Flashing red = System health critical
Off = Normal (system off)

4 NIC 1 link/activity LED Green = Linked to network

Flashing green = Linked with activity on the network
Off = No network connection

5 NIC 2 link/activity LED Green = Linked to network

Flashing green = Linked with activity on the network
Off = No network connection

6 Power on/Standby button

and LED

Amber = System has AC power and is in standby mode
Green = System has AC power and is turned on
Off = System has no AC power

Component identification 7

Processor memory module components

Item Description

1 Processor socket 1 (boot processor)
2 PPM socket 1
3 Processor socket 3
4 PPM socket 3
5 Processor socket 4
6 PPM socket 4
7 Processor socket 2
8 PPM socket 2

See "Processor options (on page 32)" for population guidelines.

Component identification 8

DIMM slot identification

Each memory node consists of eight DIMM slots in four banks. See "Memory options (on page 40)" for
DIMM population guidelines.

SAS and SATA hard drive LEDs

Item Description Status

1 Fault/UID LED Amber = Drive failure

Flashing amber = Fault-process activity
Blue = Unit identification is active
Off = No fault-process activity

Component identification 9

Item Description Status

2 Online/activity LED Green = Drive activity

Flashing green = High activity on the
drive or drive is being configured as part
of an array

Off = No drive activity

SAS and SATA hard drive LED combinations

Online/activity
LED (green)

On, off, or
flashing

On, off, or
flashing

On Amber, flashing

On Off The drive is online, but it is not active currently.
Flashing regularly

(1 Hz)

Flashing regularly
(1 Hz)

Flashing
irregularly

Flashing
irregularly

Off Steadily amber A critical fault condition has been identified for this drive, and

Off Amber, flashing

Off Off The drive is offline, a spare, or not configured as part of an

Fault/UID LED

Interpretation

(amber/blue)

Alternating amber and
blue

Steadily blue The drive is operating normally, and it has been selected by a

regularly (1 Hz)

Amber, flashing
regularly (1 Hz)

Off Do not remove the drive. Removing a drive may terminate the

Amber, flashing
regularly (1 Hz)

Off The drive is active, and it is operating normally.

regularly (1 Hz)

The drive has failed, or a predictive failure alert has been
received for this drive; it also has been selected by a
management application.

management application.
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.

Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.

The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss,
do not replace the drive until the expansion or migration is
complete.

current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is

undergoing capacity expansion or stripe migration.
The drive is active, but a predictive failure alert has been

received for this drive. Replace the drive as soon as possible.

the controller has placed it offline. Replace the drive as soon as
possible.

A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.

array.

Component identification 10

Rear panel components

Item Description

1 Redundant hot-plug power supply (optional)
2 PCI Express and PCI-X non-hot-plug expansion slots
3 Hot-plug power supply (primary)
4 T-15 Torx screwdriver
5 NIC connector 1
6 NIC connector 2
7 iLO 2 connector
8 Serial connector
9 USB connectors (two)
10 Keyboard connector
11 Mouse connector
12 Video connector
13 Rear UID button and LED

See "Expansion boards (on page 46)" for expansion slot definitions.

Component identification 11

Rear panel LEDs and buttons

Item Description LED color Status

1 UID LED Blue On = Activated

Flashing = Server remotely managed
Off = Deactivated

2 Activity LED Green On or flashing = Network activity

Off = No network activity

3 Link LED Green On = Linked to network

Off = Not linked to network

Hot-plug power supply LEDs

Component identification 12

Fail LED 1
(amber)

Power LED 2
(green)

Off Off No AC power to any power supply
Flashing Off Power supply failure (over current)
On Off No AC power to this power supply
Off Flashing

Off On Normal

Internal components

Description

• AC power present

• Standby mode

Item Description

1 PCI-X non-hot-plug expansion slot 1, 64-bit/100-MHz

(half-length)

2 PCI-X non-hot-plug expansion slot 2, 64-bit/100-MHz

(full-length)
3 PCI Express x4 non-hot-plug expansion slot 3 (full-length)
4 PCI Express x4 non-hot-plug expansion slot 4 (full-length)
5 PCI Express x8 non-hot-plug expansion slot 5 (full-length)
6 PCI Express x4 non-hot-plug expansion slot 6 (full-length)
7 PCI Express x8 non-hot-plug expansion slot 7 (full-length)
8 PCI Express x8 non-hot-plug expansion slot 8 (full-length)
9 PCI Express x4 non-hot-plug expansion slot 9 (half-length)
10 System battery
11 System maintenance switch (SW3)
12 Fan 6 connector
13 Fan 5 connector

Component identification 13

Item Description

14 Media board
15 Fan 1 connector
16 Fan 2 connector
17 BBWC battery pack
18 Fan 3 connector
19 Fan 4 connector

System maintenance switch (SW3)

The system maintenance switch (SW3) is an eight-position switch that is used for system configuration. The
default position for all eight positions is Off (closed).

Position Description Function

1 iLO 2 security Off = iLO 2 security is

enabled.
On = iLO 2 security is

disabled.

2 Configuration lock Off = System configuration

can be changed.
On = System configuration is

locked.
3 Reserved Reserved
4 Reserved Reserved
5 Password protection

override

6 Configuration validation Off = Switch has no function.

Off = Password is enabled.

On = Password is disabled.

On = Setting clears CMOS

and NVRAM.

Component identification 14

Position Description Function

7 Reserved Reserved
8 Reserved Reserved

When the system maintenance switch position 6 is set to the On position, the system is prepared to erase
all system configuration settings from both CMOS and NVRAM.

CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to

properly configure the server or data loss could occur.

See the HP ProLiant DL585 Generation 5 Server Maintenance and Service Guide on the Documentation
CD for more information.

Media board components

Item Description

1 Power button cable connector
2 USB cable connector
3 Video cable connector
4 Internal USB connector
5 Port 84/85 code display
6 Port 84/85 code display switch
7 System Insight Display
8 Boot device selector switch (SW1)

Component identification 15

Boot device selector switch (SW1)

The boot device selector switch setting determines the device access order of the media drives in the
server. The default setting for the boot device selector switch is FLP TOP.

When the boot device selector switch is set to FLP TOP, the optical drive in the bottom bay is designated
as the primary optical drive. The diskette drive in the top bay is bootable. The server cannot boot from a
diskette drive in the bottom bay when the boot device selector switch is set to FLP TOP.

When the boot device selector switch is set to FLP BOT, the optical drive in the top bay is designated as
the primary optical drive. The diskette drive in the bottom bay is bootable. The server cannot boot from a
diskette drive in the top bay when the boot device selector switch is set to FLP BOT.

Switch setting Description

FLP TOP (default) The diskette drive in top bay is bootable.

The primary optical drive in bottom bay is bootable.

FLP BOT The primary optical drive in top bay is bootable.

The diskette drive in bottom bay is bootable.

Systems Insight Display LEDs

The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM might
report server status differently than the health LEDs because the software tracks more system attributes. The
System Insight Display LEDs identify components experiencing an error, event, or failure.

The Systems Insight Display LEDs are located on the media board. In normal operations, all of the LEDs
are off unless one of the components fails.

IMPORTANT: When removing the access panel to view the Systems Insight Display LEDs (on

page 16), leave the server powered on. The Systems Insight Display LEDs are cleared when
the server is powered off.

Component identification 16

NOTE: The system management driver must be installed for the internal system health LED to

provide pre-failure and warranty conditions.

LED Component

PS1 Power supply (primary)
PS2 Power supply (optional)
CPU BD (Power Fault) Processor memory module board
I/O BD System board
NMI System NMI switch
SLOT X Expansion slot
CPU BD (Interlock Error) System board
PPM X Processor power module
1A–32D DIMM slot
PROC X Processor
FAN X Fan

See the HP ProLiant DL585 Generation 5 Server Maintenance and Service Guide on the Documentation
CD for more information.

Component identification 17

Battery pack LEDs

Item ID Color Description

1 Green System Power LED. This LED glows steadily when the

system is powered up and 12 V system power is
available. This power supply is used to maintain the
battery charge and provide supplementary power to the
cache microcontroller.

2 Green Auxiliary Power LED. This LED glows steadily when 3.3V

auxiliary voltage is detected. The auxiliary voltage is used
to preserve BBWC data and is available any time that the
system power cords are connected to a power supply.

3 Amber Battery Health LED. To interpret the illumination patterns of

this LED, see the following table.

4 Green BBWC Status LED. To interpret the illumination patterns of

this LED, see the following table.

LED3 pattern LED4 pattern Interpretation

— One blink every

two seconds

— Double blink,

then pause

The system is powered down, and the cache contains data that has
not yet been written to the drives. Restore system power as soon as
possible to prevent data loss.

Data preservation time is extended any time that 3.3 V auxiliary
power is available, as indicated by LED 2. In the absence of
auxiliary power, battery power alone preserves the data. A fully­charged battery can normally preserve data for at least two days.

The battery lifetime also depends on the cache module size. For
further information, refer to the controller QuickSpecs on the HP
website (http://www.hp.com

).

The cache microcontroller is waiting for the host controller to
communicate.

Component identification 18

LED3 pattern LED4 pattern Interpretation

— One blink per

second

— Steady glow The battery pack is fully charged, and posted write data is stored in

— Off The battery pack is fully charged, and there is no posted write data

One blink per
second

One blink per
second

Steady glow — There is a short circuit across the battery terminals or within the

One blink per

— There is an open circuit across the battery terminals or within the

second

The battery pack is below the minimum charge level and is being
charged. Features that require a battery (such as write cache,
capacity expansion, stripe size migration, and RAID migration) are
temporarily unavailable until charging is complete. The recharge
process takes between 15 minutes and two hours, depending on the
initial capacity of the battery.

the cache.

in the cache.
An alternating green and amber blink pattern indicates that the

cache microcontroller is executing from within its boot loader and
receiving new flash code from the host controller.

battery pack. BBWC features are disabled until the battery pack is
replaced. The life expectancy of a battery pack is typically more
than three years.

battery pack. BBWC features are disabled until the battery pack is
replaced. The life expectancy of a battery pack is typically more
than three years.

Fan locations

Item Description

1 Fan 3
2 Fan 4
3 Fan 1
4 Fan 2
5 Fan 5

Component identification 19

Item Description

6 Fan 6

See "Hot-plug fans (on page 30)" for replacement procedures and operation guidelines.

Hot-plug fan LEDs

Status

Green = Operating normally
Amber = Failed
Off = No power

Component identification 20

Setup

Optional installation services

Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you
integrate both hardware and software support into a single package. A number of service level options
are available to meet your needs.

HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy­to-buy, easy-to-use support packages that help you make the most of your server investments. Some of the
Care Pack services are:

• Hardware support

o 6-Hour Call-to-Repair
o 4-Hour 24x7 Same Day
o 4-Hour Same Business Day

• Software support

o Microsoft®
o Linux
o HP ProLiant Essentials (HP SIM and RDP)
o VMWare

• Integrated hardware and software support

o Critical Service
o Proactive 24
o Support Plus
o Support Plus 24

• Startup and implementation services for both hardware and software

For more information on Care Packs, refer to the HP website
(http://www.hp.com/hps/carepack/servers/cp_proliant.html

Rack planning resources

).

The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks.
For more information on the content of each resource, refer to the rack resource kit documentation.

If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high­density deployment at the HP website (http://www.hp.com/products/servers/platforms

).

Setup 21

Optimum environment

When installing the server, select a location that meets the environmental standards described in this

Space and airflow requirements

section.

To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:

• Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.

• Leave a minimum clearance of 76.2 cm (30 in) behind the rack.

• Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another

rack or row of racks.

HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore,
the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the
cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the
cabinet.

CAUTION: To prevent improper cooling and damage to the equipment, do not block the

ventilation openings.

When vertical space in the rack is not filled by a server or rack component, the gaps between the
components cause changes in airflow through the rack and across the servers. Cover all gaps with
blanking panels to maintain proper airflow.

CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This

arrangement ensures proper airflow. Using a rack without blanking panels results in improper
cooling that can lead to thermal damage.

The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the
front and rear doors that provide 64 percent open area for ventilation.

CAUTION: When using a Compaq branded 7000 Series rack, you must install the high

airflow rack door insert [P/N 327281-B21 (42U) or P/N 157847-B21 (22U)] to provide
proper front-to-back airflow and cooling.

CAUTION: If a third-party rack is used, observe the following additional requirements to ensure

adequate airflow and to prevent damage to the equipment:

• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow

5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate
airflow (equivalent to the required 64 percent open area for ventilation).

• Side—The clearance between the installed rack component and the side panels of the rack

must be a minimum of 7 cm (2.75 in).

Temperature requirements

To ensure continued safe and reliable equipment operation, install or position the system in a well­ventilated, climate-controlled environment.

Setup 22

The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).

CAUTION: To reduce the risk of damage to the equipment when installing third-party options:

• Do not permit optional equipment to impede airflow around the server or to increase the

internal rack temperature beyond the maximum allowable limits.

• Do not exceed the manufacturer’s TMRA.

Power requirements

Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on
options, refer to the product rating label or the user documentation supplied with that option.

WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not

overload the AC supply branch circuit that provides power to the rack. Consult the electrical

When installing more than one server, you may need to use additional power distribution devices to
safely provide power to all devices. Observe the following guidelines:

• Balance the server power load between available AC supply branch circuits.

authority having jurisdiction over wiring and installation requirements of your facility.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a

regulating uninterruptible power supply (UPS). This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.

• Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC

current rating.

• Do not use common power outlet strips for this equipment.

• Provide a separate electrical circuit for the server.

Rack warnings and cautions

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling jacks are extended to the floor.

• The full weight of the rack rests on the leveling jacks.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

Setup 23

WARNING: To reduce the risk of personal injury or equipment damage when unloading a

rack:

• At least two people are needed to safely unload the rack from the pallet. An empty 42U

rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and
may become unstable when being moved on its casters.

• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always

handle the rack from both sides.

WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately

secured to the top and bottom of the building structure.

WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the

equipment:

• Observe local occupational health and safety requirements and guidelines for manual

material handling.

• Get help to lift and stabilize the product during installation or removal, especially when the

product is not fastened to the rails. When the server weighs more than 22.5 kg (50 lb), at
least two people must lift the server into the rack together. A third person may be required
to help align the server if the server is installed higher than chest level.

• Use caution when installing the server in or removing the server from the rack; it is unstable

when not fastened to the rails.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,

remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some
internal circuitry remain active until AC power is removed.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a

regulating uninterruptible power supply (UPS). This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.

CAUTION: Do not operate the server for long periods with the access panel open or removed.

Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.

Electrical grounding requirements

The server must be grounded properly for proper operation and safety. In the United States, you must
install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250,
as well as any local and regional building codes. In Canada, you must install the equipment in
accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other
countries, you must install the equipment in accordance with any regional or national electrical wiring
codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7.

Setup 24

Furthermore, you must be sure that all power distribution devices used in the installation, such as branch
wiring and receptacles, are listed or certified grounding-type devices.

Because of the high ground-leakage currents associated with multiple servers connected to the same
power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch
circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs
or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet
strips for the server is not recommended.

Identifying rack server shipping carton contents

Unpack the server shipping carton and locate the materials and documentation necessary for installing the
server. All the rack mounting hardware necessary for installing the server into the rack is included with the
rack or the server.

The contents of the server shipping carton include:

• Server

• Power cord

• Hardware documentation, Documentation CD, and software products

• Rack-mounting hardware

In addition to the supplied items, you may need:

• Hardware options

• Operating system or application software

• PDU

Installing hardware options

Install any hardware options before initializing the server. For options installation information, refer to the
option documentation. For server-specific information, refer to "Hardware options installation (on page

32)."

Installing the server into the rack

Refer to the installation instructions that ship with the rack kit to install the server into the rack.

Installing the cable management arm

Refer to the installation instructions that ship with the rack kit to install the cable management arm.

Powering up and configuring the server

To power up the server, press the Power On/Standby button.
During the initial boot, the server configuration automatically defaults to prepare for operating system

installation.

Setup 25

To modify the server default settings, press the F9 key when prompted during the boot process to enter
RBSU. By default, RBSU runs in the English language.

NOTE: If an HP array controller has been added or is embedded in the system, the array

controller will default to a RAID configuration based on the size and number of hard drives
installed. Press the F8 key when prompted during the array controller initialization to use the
ORCA utility to modify the controller default settings.

For more information on the automatic configuration, see the HP ROM-Based Setup Utility User Guide on
the Documentation CD.

Installing the operating system

To operate properly, the server must have a supported operating system. For the latest information on
operating system support, see the HP website (http://www.hp.com/go/supportos

Three methods are available to install an operating system on the server:

• SmartStart assisted installation—Insert the SmartStart CD into an external USB CD-ROM drive, and

then reboot the server.

• Manual installation—Insert the operating system CD into an external USB CD-ROM drive, and then

reboot the server. This process might require you to obtain additional drivers from the HP website
(http://www.hp.com/support

).

).

• Remote deployment installation—The operating system can be remotely deployed using the Rapid

Deployment Pack (RDP) or PXE boot over an Ethernet connection.
Follow the on-screen instructions to begin the installation process.
For information on using these installation methods, see the SmartStart installation poster in the HP

ProLiant Essentials Foundation Pack, included with the server.

Registering the server

To register the server, refer to the HP Registration website (http://register.hp.com).

Setup 26

Operations

Power up the server

To power up the server, press the Power On/Standby button.

Power down the server

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,

remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some

1. Shut down the OS as directed by the OS documentation.

2. Press the Power On/Standby button to place the server in standby mode. When the server enters

internal circuitry remain active until AC power is removed.

IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.

standby power mode, the system power LED changes to amber.

3. Disconnect the power cords.

The system is now without power.

Extending the server from the rack

The design of the server enables you to access several components through the front of the server.
Installing or accessing the following components will not require extending the server from the rack:

• Processors

• PPMs

• Processor memory board

• DIMMs

• DVD drive

• Optional diskette or CD-ROM drive

• Hard drives

To extend the server from the rack:

1. Pull down the quick-release levers on each side of the server to release the server from the rack.

2. Extend the server on the rack rails until the server rail-release latches engage.

Operations 27

NOTE: The release latches will lock into place when the rails are fully extended.

WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack

is adequately stabilized before extending a component from the rack.

WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-

release latches and sliding the server into the rack. The sliding rails could pinch your fingers.

3. After performing the installation or maintenance procedure, slide the server into the rack by pressing

the server rail-release latches.

Removing the access panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

Operations 28

CAUTION: Do not operate the server for long periods with the access panel open or removed.

Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.

IMPORTANT: When removing the access panel to view the Systems Insight Display LEDs (on

page 16), leave the server powered on. The Systems Insight Display LEDs are cleared when

1. Extend the server from the rack ("Extending the server from the rack" on page 27).

2. If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch.

the server is powered off.

NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the rear

panel ("Rear panel components" on page 11).

3. Lift up on the hood latch, and remove the access panel.

4. After installing hardware options, replace the access panel. Be sure that the panel is securely locked

into place before powering up the server.

Accessing the Systems Insight Display

IMPORTANT: When removing the access panel to view the Systems Insight Display LEDs (on

page 16), leave the server powered on. The Systems Insight Display LEDs are cleared when

1. Extend the server from the rack ("Extending the server from the rack" on page 27).

2. Remove the access panel ("Removing the access panel" on page 28).

3. Locate the Systems Insight Display ("Media board components" on page 15).

the server is powered off.

Operations 29

Hot-plug fans

The server supports redundant hot-plug fans ("Fan locations" on page 19) in a 5+1 configuration to
provide proper airflow to the server.

WARNING: To prevent personal injury from hazardous energy:

• Remove watches, rings, or other metal objects.

• Use tools with insulated handles.

• Do not place tools or metal parts on top of batteries.

To replace a hot-plug fan:

1. Extend the server from the rack ("Extending the server from the rack" on page 27).

2. Remove the access panel ("Removing the access panel" on page 28).

3. Identify the failed fan by locating an amber LED on top of the failed fan ("Hot-plug fan LEDs" on

page 20) or on the Systems Insight Display ("Systems Insight Display LEDs" on page 16).

4. Remove the malfunctioning hot-plug fan from the server.

IMPORTANT: Remove and replace one fan at a time. If the system detects two fan failures, the

server shuts down to avoid thermal damage.

5. Install a new hot-plug fan.

6. Observe the LED on each installed fan to be sure it is illuminated green ("Hot-plug fan LEDs" on

page 20).

NOTE: If the front panel internal system health LED is not green after you install hot-plug fans,

reseat the hot-plug fan or refer to the troubleshooting section.

7. Replace the access panel ("Removing the access panel" on page 28).

8. Slide the server into the rack.

Operations 30

Removing the system battery

If the server no longer automatically displays the correct date and time, you may need to replace the
battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.

WARNING: The computer contains an internal lithium manganese dioxide, a vanadium

pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than 60°C (140°F).

• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

• Replace only with the spare designated for this product.

To remove the battery:

1. Power down the server (on page 27).

2. Extend or remove the server from the rack ("Extending the server from the rack" on page 27).

3. Remove the access panel ("Removing the access panel" on page 28).

4. Locate the battery ("Internal components" on page 13). It might be necessary to remove expansion

boards (on page 46) from and around slot 9 to access the battery.

5. Remove the battery.

To replace the component, reverse the removal procedure.
Run the RBSU to configure the server after replacing the battery. See the HP ROM-Based Setup Utility User

Guide on the Documentation CD for more detailed information.

Operations 31

Hardware options installation

Introduction

If more than one option is being installed, read the installation instructions for all the hardware options
and identify similar steps to streamline the installation process.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

CAUTION: To prevent damage to electrical components, properly ground the server before

beginning any installation procedure. Improper grounding can cause electrostatic discharge.

Review "Electrostatic Discharge (on page 86)" before installing hardware options into the server.

Processor options

The server supports operation in a two- or four-processor configuration. The server supports boot functions
through the processor installed in processor socket 2.

Server PPMs provide the proper power to each processor. Each PPM must be installed in the slot adjacent

Removing the processor memory module

to its processor.

The processors and memory are stored in a module at the front of the server. Access to the processor
memory module is provided through the front panel, eliminating the need to extend the server from the
rack to install new or replace existing processors or upgrade the memory.

To remove the processor memory module:

1. Power down the server (on page 27).

2. Release the latches on the lever.

Hardware options installation 32

3.

Lower the handle, and pull the processor memory module out of the server until the release latches

catch.

WARNING: Use caution when installing the processor memory module or removing the

processor memory module; when fully populated, it can weigh up to 13.6 kg (30 lb).

4. Firmly holding the processor memory module, press the release buttons and pull the module out of

the server.

5. Remove the fans installed in the cover of the processor memory module.

Hardware options installation 33

6.

Release the latch, and open the cover.

Installing a processor

CAUTION: To avoid damage to the processor and system board, only authorized personnel

To install a processor:

1. Locate and download the latest ROM version from the HP website

2. Power down the server (on page 27).

should attempt to replace or install the processor in this server.

CAUTION: To prevent possible server malfunction and damage to the equipment,

multiprocessor configurations must contain processors with the same part number.

CAUTION: Processor and PPM sockets 1 and 2 must be populated at all times or the server

will not function properly.

CAUTION: To help avoid damage to the processor and system board, do not install the

processor without using the processor installation tool.

(http://h18023.www1.hp.com/support/files/server/us/romflash.html

the website to update the system ROM.

WARNING: Use caution when installing the processor memory module or removing the

processor memory module; when fully populated, it can weigh up to 13.6 kg (30 lb).

). Follow the instructions on

3. Remove the processor memory module, and open the cover ("Removing the processor memory

module" on page 32).

WARNING: To reduce the risk of personal injury from hot surfaces, allow the heatsink to cool

before touching it.

Hardware options installation 34

4.

Open the heatsink retaining bracket.

CAUTION: The pins on the processor socket are very fragile. Any damage to them may

require replacing the system board.

5. Remove the processor socket protective cover. Retain the cover for future use.

CAUTION: Failure to completely open the processor locking lever prevents the processor from

seating during installation, leading to hardware damage.

Hardware options installation 35

6.

Rotate the latch and open the retaining bracket.

IMPORTANT: Be sure the processor remains inside the processor installation tool.

7. If the processor has separated from the installation tool, carefully re-insert the processor in the tool.

8. Align the processor installation tool with the socket and install the processor.

CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides

on the processor and socket to properly align the processor with the socket.

Hardware options installation 36

9. Press down firmly until the processor installation tool clicks and separates from the processor, and

then remove the processor installation tool.

Hardware options installation 37

10.

Close the processor retaining bracket and the processor retaining latch.

11. Remove the heatsink cover.

CAUTION: After the cover is removed, do not touch the thermal interface media.

12. Install the heatsink.

Hardware options installation 38

13.

Close the heatsink retaining bracket.

14. Install the PPM.

IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the

corresponding PPM is missing.

NOTE: The PPM is keyed and the key must be aligned when installed.

NOTE: The appearance of compatible PPMs may vary.

Hardware options installation 39

15.

Close the processor memory module cover.

16. Install the fans.

17. Install the processor memory module into the server.

18. Power up the server (on page 27).

Memory options

The server contains 32 DIMM slots. You can expand server memory by installing supported PC2-5300
667-MHz Registered DDR2 DIMMs. The maximum supported memory for this server is 128 GB using 32

Advanced ECC memory

Installing DIMMs

4-GB DIMMs.

Advanced ECC memory is the default memory protection mode for this server. In Advanced ECC, the
server is protected against correctable memory errors. The server provides notification if the level of
correctable errors exceeds a pre-defined threshold rate. The server does not fail because of correctable
memory errors. Advanced ECC provides additional protection over Standard ECC because it is possible
to correct certain memory errors that would otherwise be uncorrectable and result in a server failure.

Whereas standard ECC can correct single-bit memory errors, Advanced ECC can correct single-bit
memory errors and multi-bit memory errors if all failed bits are on the same DRAM device on the DIMM.

To operate the server, at least one pair of DIMMs must be installed in slots 1A and 2A ("DIMM slot

identification" on page 9).

To add memory to the server, observe the following DIMM installation guidelines:

• DIMMs must be installed in pairs.

• DIMM installed on the same memory bank must have the same part number.

• DIMMs installed in different banks can be of different sizes.

Hardware options installation 40

• DIMMs must be installed in decreasing capacity with the largest DIMMs installed in the banks

furthest from each processor.

NOTE: If all four banks on a memory node ("DIMM slot identification" on page 9) are

populated, the maximum memory clock speed is 533 MHz. If two or fewer banks on a

To install a DIMM:

1. Power down the server (on page 27).

2. Remove the processor memory module, and open the cover ("Removing the processor memory

3. Open the DIMM slot latches.

4. Install the DIMM.

memory node are populated, the maximum memory clock speed is 667 MHz.

module" on page 32).

Hard drive guidelines

Hardware options installation 41

When adding hard drives to the server, observe the following general guidelines:

• The system automatically sets all device numbers.

• If only one hard drive is used, install it in the bay with the lowest device number.

• Hard drives must be SFF types.

• Drives should be the same capacity to provide the greatest storage space efficiency when drives are

grouped together into the same drive array.

• The server supports up to eight SAS or SATA hot-plug hard drives.

Installing a hot-plug hard drive

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless

1. Prepare the hard drive.

all bays are populated with either a component or a blank.

2. Install the hard drive into the server. Be sure that the hard drive seats firmly into the connector in the

back of the drive cage.

Hardware options installation 42

3.

Close the ejector lever.

4. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and

SATA hard drive LED combinations" on page 10).

Installing DVD, CD-ROM, or diskette drives

The server is shipped with one DVD drive. You can install an optional DVD drive, CD-ROM drive, or a

3.5-inch diskette drive.
To install an optional media drive:

1. Power down the server (on page 27).

2. Use the T-15 Torx screwdriver to eject the drive or drive blank, and pull it out of the server.

NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the rear

panel ("Rear panel components" on page 11).

Hardware options installation 43

3.

Install the media drive into the server.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless

all bays are populated with either a component or a blank.

IMPORTANT: By default, the DVD drive is installed in the lower drive bay. To boot from a DVD

or CD-RW drive in the upper drive bay or to boot from a diskette drive in the lower bay,
change the boot device selector switch to FLP BOT ("Boot device selector switch (SW1)" on
page 16).

NOTE: If two DVD or CD-RW drives are installed in the server, the server will first attempt to

boot from the primary drive ("Boot device selector switch (SW1)" on page 16). The boot
device selector switch setting determines which drive is the primary drive.

4. Power up the server (on page 27).

Hot-plug power supplies

The server supports a second hot-plug power supply to provide redundant power to the system in the
event of a failure in the primary power supply. You can install or replace a second hot-plug power supply
without powering down the server.

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important safety

feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all

times.

• Unplug the power cord from the power supply to disconnect power to the equipment.

• Do not route the power cord where it can be walked on or pinched by items placed against

it. Pay particular attention to the plug, electrical outlet, and the point where the cord
extends from the server.

Hardware options installation 44

CAUTION: If only one power supply is installed, do not remove the power supply unless the

server has been powered down. Removing the only operational power supply will cause an
immediate power loss.

NOTE: If you remove or replace the primary hot-plug power supply, use the T-15 Torx

screwdriver provided with the server to remove the shipping screw. It is located just under the

1. Remove the power supply blank.

port-colored plastic handle of the power supply unit.

2. Install the power supply, and lock the lever.

3. Connect the power cord to the power supply.

4. Secure the power cords to the retaining clip.

5. Connect the power cord to the power source.

6. Be sure that the power supply LED is green.

7. Be sure that the front panel external health LED is green.

Hardware options installation 45

IMPORTANT: For maximum server availability, be sure that the two power supplies are

powered by separate AC power sources.

NOTE: If the server will be shipped to another location after configuration, install a shipping

screw into each power supply.

Expansion boards

Slot Description

1 PCI-X non-hot-plug expansion slot, 64-bit/100-MHz (half-

length)

2 PCI-X non-hot-plug expansion slot, 64-bit/100-MHz (full-

length)
3 PCI Express x4 non-hot-plug expansion slot (full-length)
4 PCI Express x4 non-hot-plug expansion slot (full-length)
5 PCI Express x8 non-hot-plug expansion slot (full-length)
6 PCI Express x4 non-hot-plug expansion slot (full-length)
7 PCI Express x8 non-hot-plug expansion slot (full-length)
8 PCI Express x8 non-hot-plug expansion slot (full-length)
9 PCI Express x4 non-hot-plug expansion slot (half-length)

Installing an expansion board

CAUTION: To prevent damage to the server or expansion boards, power down the server and

remove all AC power cords before removing or installing the expansion boards.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless

all expansion slots have either an expansion slot cover or an expansion board installed.

Hardware options installation 46

1.

Power down the server (on page 27).

2. Extend the server from the rack ("Extending the server from the rack" on page 27).

3. Remove the access panel ("Removing the access panel" on page 28).

4. Open the latch, and remove the expansion slot cover.

To replace the component, reverse the removal procedure.

5. Unlock the retaining clip (for full-length expansion boards).

6. Install the expansion board.

7. Lock the retaining clip (for full-length expansion boards), and close the latch.

8. Connect any required internal or external cables to the expansion board.

9. Replace the access panel ("Removing the access panel" on page 28).

10. Slide the server into the rack.

11. Power up the server (on page 27).

Hardware options installation 47

Battery-backed write cache

The HP BBWC protects against hard boot, power, controller, and system board failures. The server
supports the following battery-backed options:

• 256-MB BBWC option

• 512-MB BBWC option

The BBWC consists of two parts: a battery pack and a storage cache module.
Along with the cache module, the battery pack provides transportable data protection, increases overall

controller performance, and maintains any cached data for up to 72 hours after the server loses power.
The NiMH batteries in the battery pack are continuously recharged through a trickle-charging process
whenever the system power is on.

CAUTION: To prevent a server malfunction or damage to the equipment, do not add or

remove the battery pack while an array capacity expansion, RAID level migration, or stripe
size migration is in progress.

CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED

before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds,
do not remove the cable from the cache module. The cache module is backing up data, and
data is lost if the cable is detached.

IMPORTANT: The battery pack might have a low charge when installed. In this case, a POST

error message is displayed when the server is powered up, indicating that the battery pack is
temporarily disabled. No action is necessary on your part. The internal circuitry automatically
recharges the batteries and enables the battery pack. This process might take up to four hours.
During this time, the cache module functions properly, but without the performance advantage
of the battery pack.

NOTE: The data protection and the time limit also apply if a power outage occurs. When

power is restored to the system, an initialization process writes the preserved data to the hard
drives.

To upgrade the BBWC:

1. Close all applications, and power down the server (on page 27). This procedure flushes all data

from the cache.

2. Extend the server from the rack ("Extending the server from the rack" on page 27).

3. Remove the access panel ("Removing the access panel" on page 28).

4. If the existing cache is connected to a battery, observe the BBWC Status LED ("Battery pack LEDs" on

page 18).

o If the LED is blinking every 2 seconds, data is still trapped in the cache. Restore system power,

and repeat the previous steps.

Hardware options installation 48

o

If the LED is not lit, disconnect the battery cable from the cache.

5. Remove the controller.

Hardware options installation 49

6.

Remove the cache module from the controller.

7. Install the new cache on the controller. Press firmly above each connector to ensure good electrical

contact.

IMPORTANT: If the cache is not properly connected, the controller will not boot.

8. Replace the controller in the server. The controller is installed in expansion slot 9.

9. Install the battery, if applicable.
a. Plug the battery cable (supplied in the battery pack kit) into the battery pack.

Hardware options installation 50

b.

Install the battery pack into the server.

10. Route the cable, and connect it to the cache module.

NOTE: After installing a battery pack, you might see a POST message during reboot

indicating that the array accelerator (cache) is temporarily disabled. This is normal, because
the new battery pack is likely to have a low charge. You do not need to take any action,
because the recharge process begins automatically when the battery pack is installed. The
controller will operate properly while the battery pack recharges, although the performance
advantage of the array accelerator will be absent. When the battery pack has been charged
to a satisfactory level, the array accelerator will automatically be enabled.

Hardware options installation 51

Cabling

Cabling overview

This section provides guidelines that help you make informed decisions about cabling the server and
hardware options to optimize performance.

For information on cabling peripheral components, refer to the white paper on high-density deployment at

BBWC cabling

the HP website (http://www.hp.com/products/servers/platforms

).

Cabling 52

Front panel cable components

Item Description

1 Video connector cable assembly
2 USB connector cable assembly
3 Power button cable assembly

SAS and SATA hard drive cabling

CAUTION: When routing cables, always be sure that the cables are not in a position where

they can be pinched or crimped.

Cabling 53

Software and configuration utilities

Configuration tools

SmartStart software

SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent
way to deploy server configuration. SmartStart has been tested on many ProLiant server products,
resulting in proven, reliable configurations.

SmartStart assists the deployment process by performing a wide range of configuration activities,
including:

• Configuring hardware using embedded configuration utilities, such as RBSU and ORCA

• Preparing the system for installing "off-the-shelf" versions of leading operating system software

• Installing optimized server drivers, management agents, and utilities automatically with every

assisted installation

• Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 61)

• Installing software drivers directly from the CD. With systems that have internet connection, the

SmartStart Autorun Menu provides access to a complete list of ProLiant system software.

• Enabling access to the Array Configuration Utility (on page 57), Array Diagnostic Utility (on page

61), and Erase Utility

SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about
SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website
(http://h18013.www1.hp.com/products/servers/management/smartstart/index.html

SmartStart Scripting Toolkit

The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated
installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support
ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and important documentation
that describes how to apply these new tools to build an automated server deployment process.

Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server
configuration scripts. These scripts are used to automate many of the manual steps in the server
configuration process. This automated server configuration process cuts time from each server deployed,
making it possible to scale server deployments to high volumes in a rapid manner.

).

For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website
(http://www.hp.com/servers/sstoolkit

).

Software and configuration utilities 54

HP ROM-Based Setup Utility

RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration
activities that can include the following:

• Configuring system devices and installed options

• Enabling and disabling system features

• Displaying system information

• Selecting the primary boot controller

• Configuring memory options

• Language selection

For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD

Using RBSU

or the HP website (http://www.hp.com/support/smartstart/documentation

To use RBSU, use the following keys:

• To access RBSU, press the F9 key during power-up when prompted.

).

• To navigate the menu system, use the arrow keys.

• To make selections, press the Enter key.

• To access Help for a highlighted configuration option, press the F1 key.

IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does

not prompt you for confirmation of settings before you exit the utility. To change a selected
setting, you must select a different setting and press the Enter key.

Default configuration settings are applied to the server at one of the following times:

• Upon the first system power-up

• After defaults have been restored

Default configuration settings are sufficient for proper typical server operation, but configuration settings
can be modified using RBSU. The system will prompt you for access to RBSU with each power-up.

Auto-configuration process

The auto-configuration process automatically runs when you boot the server for the first time. During the
power-up sequence, the system ROM automatically configures the entire system without needing any
intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a
default setting based on the number of drives connected to the server.

NOTE: The server may not support all the following examples.

NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not

automatically configure the array. You must run ORCA to configure the array settings.

Software and configuration utilities 55

Drives installed Drives used RAID level

1 1 RAID 0
2 2 RAID 1
3, 4, 5, or 6 3, 4, 5, or 6 RAID 5
More than 6 0 None

To change any ORCA default settings and override the auto-configuration process, press the F8 key when
prompted.

By default, the auto-configuration process configures the system for the English language. To change any
default settings in the auto-configuration process (such as the settings for language, operating system, and
primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are
selected, exit RBSU and allow the server to reboot automatically.

For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD
or the HP website (http://www.hp.com/support/smartstart/documentation

Boot options

Near the end of the boot process, the boot options screen is displayed. This screen is visible for several
seconds before the system attempts to boot from a diskette, CD, or hard drive. During this time, you can
do the following:

).

• Access RBSU by pressing the F9 key

• Access the System Maintenance Menu (which enables you to launch ROM-based Diagnostics or

Inspect) by pressing the F10 key

• Force a PXE Network boot by pressing the F12 key

BIOS Serial Console

BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU
remotely through a serial connection to the server COM port. The server that you are remotely configuring
does not require a keyboard and mouse.

For more information about BIOS Serial Console, see the BIOS Serial Console User Guide on the
Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation

HP ProLiant Essentials Rapid Deployment Pack

The RDP software is the preferred method for rapid, high-volume server deployments. The RDP software
integrates two powerful products: Altiris Deployment Solution and the HP ProLiant Integration Module.

The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point­and-click and drag-and-drop operations that enable you to deploy target servers, including server blades,
remotely. It enables you to perform imaging or scripting functions and maintain software images.

).

For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or
refer to the HP website (http://www.hp.com/servers/rdp

).

Software and configuration utilities 56

Option ROM Configuration for Arrays

Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign
RAID levels, and establish online spare configurations.

The utility also provides support for the following functions:

• Reconfiguring one or more logical drives

• Viewing the current logical drive configuration

• Deleting a logical drive configuration

• Setting the controller to be the boot controller

If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding array controller configuration, refer to the controller user guide.
For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based

Setup Utility User Guide on the Documentation CD.

Array Configuration Utility

ACU is a browser-based utility with the following features:

• Runs as a local application or remote service

• Supports online array capacity expansion, logical drive extension, assignment of online spares, and

RAID or stripe size migration

• Suggests the optimum configuration for an unconfigured system

• Provides different operating modes, enabling faster configuration or greater control over the

configuration options

• Remains available any time that the server is on

• Displays on-screen tips for individual steps of a configuration procedure

For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors.
Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later.
For Linux servers, refer to the README.TXT file for additional browser and support information.

For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on
the Documentation CD or the HP website (http://www.hp.com

).

Re-entering the server serial number and product ID

After you replace the system board, you must re-enter the server serial number and the product ID.

1. During the server startup sequence, press the F9 key to access RBSU.

2. Select the Advanced Options menu.

3. Select Serial Number. The following warning is displayed:

Warning: The serial number should ONLY be modified by qualified service
personnel. This value should always match the serial number located on
the chassis.

4. Press the Enter key to clear the warning.

Software and configuration utilities 57

5.

Enter the serial number.

6. Select Product ID. The following warning is displayed.

Warning: The Product ID should ONLY be modified by qualified service
personnel. This value should always match the Product ID located on the
chassis.

7. Enter the product ID and press the Enter key.

8. Press the Escape key to close the menu.

9. Press the Escape key to exit RBSU.

10. Press the F10 key to confirm exiting RBSU. The server will automatically reboot.

Management tools

Automatic Server Recovery

ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such
as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System
Management driver, also known as the Health Driver, is loaded. When the operating system is
functioning properly, the system periodically resets the timer. However, when the operating system fails,
the timer expires and restarts the server.

ASR increases server availability by restarting the server within a specified time after a system hang or
shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated
pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or

Integrated Lights-Out 2 technology

through RBSU.

The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and
remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory,
and a dedicated network interface. This design makes iLO 2 independent of the host server and its
operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends
alerts, and provides other server management functions.

Using iLO 2, you can:

• Remotely power up, power down, or reboot the host server.

• Send alerts from iLO 2 regardless of the state of the host server.

• Access advanced troubleshooting features through the iLO 2 interface.

• Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.

For more information about iLO 2 features, refer to the iLO 2 documentation on the Documentation CD or
on the HP website (http://www.hp.com/servers/lights-out

StorageWorks library and tape tools

HP StorageWorks L&TT provides functionality for firmware downloads, verification of device operation,
maintenance procedures, failure analysis, corrective service actions, and some utility functions. It also

).

Software and configuration utilities 58

provides seamless integration with HP hardware support by generating and emailing support tickets that
deliver a snapshot of the storage system.

For more information, and to download the utility, refer to the StorageWorks L&TT website
(http://h18006.www1.hp.com/products/storageworks/ltt

Management Agents

Management Agents provide the information to enable fault, performance, and configuration
management. The agents allow easy manageability of the server through HP SIM software, and third­party SNMP management platforms. Management Agents are installed with every SmartStart assisted
installation or can be installed through the HP PSP. The Systems Management homepage provides status
and direct access to in-depth subsystem information by accessing data reported through the Management
Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation
Pack or the HP website (http://www.hp.com/servers/manage

HP Systems Insight Manager

HP SIM is a web-based application that allows system administrators to accomplish normal administrative
tasks from any remote location, using a web browser. HP SIM provides device management capabilities
that consolidate and integrate management data from HP and third-party devices.

IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for

processors, SAS and SCSI hard drives, and memory modules.

).

).

For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or
the HP SIM website (http://www.hp.com/go/hpsim

Redundant ROM support

The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server
has a 4-MB ROM that acts as two, separate 2-MB ROMs. In the standard implementation, one side of the
ROM contains the current ROM program version, while the other side of the ROM contains a backup
version.

NOTE: The server ships with the same version programmed on each side of the ROM.

Safety and security benefits

Access to redundant ROM settings

When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a
backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted
for any reason. This feature protects the existing ROM version, even if you experience a power failure
while flashing the ROM.

).

To access the redundant ROM through RBSU:

1. Access RBSU by pressing the F9 key during powerup when the prompt is displayed in the upper

right corner of the screen.

Software and configuration utilities 59

2.

Select Advanced Options.

3. Select Redundant ROM Selection.

4. Select the ROM version.

5. Press the Enter key.

6. Press the Esc key to exit the current menu or press the F10 key to exit RBSU. The server restarts

automatically.

ROMPaq utility

The ROMPaq utility enables you to upgrade the system firmware (BIOS) or Lights-Out 100 firmware. To
upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an
available USB port and boot the system.

The ROMPaq utility checks the system and provides a choice (if more than one exists) of available
firmware revisions.

For more information about the ROMPaq utility, see the HP website (http://www.hp.com/go/support

System Online ROM flash component utility

The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or
controller ROM images across a wide range of servers and array controllers. This tool has the following
features:

• Works offline and online

• Supports Microsoft® Windows NT®, Windows® 2000, Windows Server™ 2003, Novell Netware,

and Linux operating systems

IMPORTANT: This utility supports operating systems that may not be supported by the server.

For operating systems supported by the server, see the HP website
(http://www.hp.com/support

• Integrates with other software maintenance, deployment, and operating system tools

• Automatically checks for hardware, firmware, and operating system dependencies, and installs only

the correct ROM upgrades required by each target server

To download the tool and for more information, see the HP website (http://www.hp.com/support

).

).

).

USB support

HP provides both standard USB support and legacy USB support. Standard support is provided by the
operating system through the appropriate USB device drivers. HP provides support for USB devices before
the operating system loads through legacy USB support, which is enabled by default in the system ROM.
HP hardware supports USB version 1.1 or 2.0, depending on the version of the hardware.

Legacy USB support provides USB functionality in environments where USB support is normally not
available. Specifically, HP provides legacy USB functionality for:

• POST

• RBSU

• Diagnostics

Software and configuration utilities 60

• DOS

• Operating environments which do not provide native USB support

For more information on ProLiant USB support, refer to the HP website
(http://h18004.www1.hp.com/products/servers/platforms/usb-support.html

Diagnostic tools

HP Insight Diagnostics

HP Insight Diagnostics is a proactive server management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server installations, troubleshoot problems, and perform repair validation.

HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, launch the SmartStart CD.

HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft® Windows® and
Linux versions, the utility helps to ensure proper system operation.

).

For more information or to download the utility, refer to the HP website
(http://www.hp.com/servers/diags

).

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each
event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

• From within HP SIM ("HP Systems Insight Manager" on page 59)

• From within Survey Utility

• From within operating system-specific IML viewers

o For NetWare: IML Viewer
o For Windows®: IML Viewer
o For Linux: IML Viewer Application

• From within the iLO 2 user interface

• From within HP Insight Diagnostics (on page 61)

For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.

Array Diagnostic Utility

The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage
controllers and disk drives. This report provides vital information to assist in identifying faults or conditions
that may require attention. ADU can be accessed from the SmartStart CD ("SmartStart software" on page

54) or downloaded from the HP website (http://www.hp.com

).

Software and configuration utilities 61

Remote support and analysis tools

HP Instant Support Enterprise Edition

ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices, a
feature of HP support. ISEE provides continuous hardware event monitoring and automated notification to
identify and prevent potential critical problems. Through remote diagnostic scripts and vital system
configuration information collected about your systems, ISEE enables fast restoration of your systems.
Install ISEE on your systems to help mitigate risk and prevent potential critical problems.

For more information on ISEE, refer to the HP website
(http://www.hp.com/hps/hardware/hw_enterprise.html

).
To download HP ISEE, visit the HP website (http://www.hp.com/hps/hardware/hw_downloads.html
For installation information, refer to the HP ISEE Client Installation and Upgrade Guide

(ftp://ftp.hp.com/pub/services/hardware/info/isee_client.pdf

Keeping the system current

Drivers

The server includes new hardware that may not have driver support on all operating system installation
media.

If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 54)
and its Assisted Path feature to install the operating system and latest driver support.

NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD,

refer to the SmartStart website (http://www.hp.com/servers/smartstart
using the latest version of SmartStart. For more information, refer to the documentation

If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware
are required. These drivers, as well as other option drivers, ROM images, and value-add software can be
downloaded from the HP website (http://www.hp.com/support

provided with the SmartStart CD.

IMPORTANT: Always perform a backup before installing or updating device drivers.

).

).

) to be sure that you are

).

ProLiant Support Packs

PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management
agents. Refer to the PSP website
(http://h18000.www1.hp.com/products/servers/management/psp.html

Operating system version support

Refer to the operating system support matrix (http://www.hp.com/go/supportos).

).

Software and configuration utilities 62

Change control and proactive notification

HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.

For more information, refer to the HP website (http://www.hp.com/go/pcn

Care Pack

HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty
with easy-to-buy, easy-to-use support packages that help you make the most of your server investments.
Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html

).

).

Software and configuration utilities 63

Troubleshooting

Troubleshooting resources

The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving common
problems as well as a comprehensive course of action for fault isolation and identification, error message
interpretation, issue resolution, and software maintenance.

To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers
Troubleshooting Guide:

• The server-specific Documentation CD

• The Business Support Center on the HP website (http://www.hp.com/support). Navigate to the

server technical support page. Under self-help resources, select ProLiant Troubleshooting Guide.

• The Technical Documentation website (http://www.docs.hp.com). Select Enterprise Servers,

Workstations and Systems Hardware, and then the appropriate server.

Pre-diagnostic steps

WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary

information in the server documentation before removing, replacing, reseating, or modifying

1. Review the important safety information (on page 64).

2. Gather symptom information (on page 66).

3. Prepare the server for diagnosis (on page 67).

4. Use the Start diagnosis flowchart (on page 68) to begin the diagnostic process.

Important safety information

Familiarize yourself with the safety information in the following sections before troubleshooting the server.

Important safety information

system components

IMPORTANT: This guide provides information for multiple servers. Some information may not

apply to the server you are troubleshooting. Refer to the server documentation for information
on procedures, hardware options, software tools, and operating systems supported by the
server.

Before servicing this product, read the Important Safety Information document provided with the server.

Troubleshooting 64

Symbols on equipment

The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.

This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this

enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no
user or field serviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this

enclosure.

This symbol on an RJ-45 receptacle indicates a network interface connection.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment,

do not plug telephone or telecommunications connectors into this receptacle.

This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to

cool before touching.

This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.

WARNING: To reduce the risk of personal injury or damage to the equipment,

observe local occupational health and safety requirements and guidelines for manual
material handling.

63.5 kg
140 lb

These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.

WARNING: To reduce the risk of injury from electric shock, remove all power cords

Warnings and cautions

WARNING: Only authorized technicians trained by HP should attempt to repair this

to completely disconnect power from the system.

equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module-level repair. Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can create a safety hazard.

Troubleshooting 65

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling feet are extended to the floor.

• The full weight of the rack rests on the leveling feet.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important safety

feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all

times.

• Unplug the power cord from the power supply to disconnect power to the equipment.

• Do not route the power cord where it can be walked on or pinched by items placed against

it. Pay particular attention to the plug, electrical outlet, and the point where the cord
extends from the server.

WARNING: To reduce the risk of personal injury or damage to the equipment:

63.5 kg
140 lb

• Observe local occupation health and safety requirements and guidelines for

manual handling.

• Obtain adequate assistance to lift and stabilize the chassis during installation or

removal.

• The server is unstable when not fastened to the rails.

• When mounting the server in a rack, remove the power supplies and any other

CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of

removable module to reduce the overall weight of the product.

clearance at the front and back of the server.

CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper

operation, plug the AC power cord into a properly grounded AC outlet only.

Symptom information

Before troubleshooting a server problem, collect the following information:

• What events preceded the failure? After which steps does the problem occur?

• What has been changed since the time the server was working?

• Did you recently add or remove hardware or software? If so, did you remember to change the

appropriate settings in the server setup utility, if necessary?

• How long has the server exhibited problem symptoms?

• If the problem occurs randomly, what is the duration or frequency?

Troubleshooting 66

To answer these questions, the following information may be useful:

• Run HP Insight Diagnostics (on page 61) and use the survey page to view the current configuration

or to compare it to previous configurations.

• Refer to your hardware and software records for information.

• Refer to server LEDs and their statuses.

Prepare the server for diagnosis

1. Be sure the server is in the proper operating environment with adequate power, air conditioning,

and humidity control. Refer to the server documentation for required environmental conditions.

2. Record any error messages displayed by the system.

3. Remove all diskettes and CDs from the media drives.

4. Power down the server and peripheral devices if you will be diagnosing the server offline. Always

perform an orderly shutdown, if possible. This means you must:

a. Exit any applications.
b. Exit the operating system.
c. Power down the server (on page 27).

5. Disconnect any peripheral devices not required for testing (any devices not necessary to power up

the server). Do not disconnect the printer if you want to use it to print error messages.

6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and

software utilities, necessary to troubleshoot the problem.

o You must have the appropriate Health Drivers and Management Agents installed on the server.

NOTE: To verify the server configuration, connect to the System Management homepage and

select Version Control Agent. The VCA gives you a list of names and versions of all installed
HP drivers, Management Agents, and utilities, and whether they are up to date.

o HP recommends you have access to the SmartStart CD for value-added software and drivers

required during the troubleshooting process.

o HP recommends you have access to the server documentation for server-specific information.

Loose connections

Action:

• Be sure all power cords are securely connected.

• Be sure all cables are properly aligned and securely connected for all external and internal

components.

• Remove and check all data and power cables for damage. Be sure no cables have bent pins or

damaged connectors.

• If a fixed cable tray is available for the server, be sure the cords and cables connected to the server

are routed correctly through the tray.

• Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating

components.

• If a device has latches, be sure they are completely closed and locked.

Troubleshooting 67

• Check any interlock or interconnect LEDs that may indicate a component is not connected properly.

• If problems continue to occur, remove and reinstall each device, checking the connectors and sockets

for bent pins or other damage.

Service notifications

To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport).
Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

Troubleshooting flowcharts

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 68)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 69)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.

The available flowcharts include:

• Start diagnosis flowchart (on page 68)

• General diagnosis flowchart (on page 69)

• Server power-on problems flowchart (on page 71)

• POST problems flowchart (on page 74)

• OS boot problems flowchart (on page 75)

• Server fault indications flowchart (on page 77)

Start diagnosis flowchart

Use the following flowchart to start the diagnostic process.

Item Refer to

1 "General diagnosis flowchart (on page 69)"
2 "Power-on problems flowchart ("Server power-on problems flowchart" on

page 71)"
3 "POST problems flowchart (on page 74)"
4 "OS boot problems flowchart (on page 75)"
5 "Server fault indications flowchart (on page 77)"

Troubleshooting 68

General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the
problem, or if the other flowcharts do not fix the problem, use the following flowchart.

Item Refer to

1 "Symptom information (on page 66)"
2 "Loose connections (on page 67)"
3 "Service notifications (on page 68)"

Troubleshooting 69

Item Refer to

4 The most recent version of a particular server or option firmware is

available on the following websites:

• HP Support website (http://www.hp.com/support)

• HP ROM-BIOS/Firmware Updates website

(http://h18023.www1.hp.com/support/files/server/us/romflash.ht

ml)

5 "General memory problems are occurring" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP

website (http://www.hp.com/support
6 Server maintenance and service guide, located on the Documentation

CD or the HP website (http://www.hp.com/products/servers/platforms
7

• Server maintenance and service guide, located on the Documentation

CD or the HP website
(http://www.hp.com/products/servers/platforms

)

)

• "Hardware problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or on the HP website

8

(http://www.hp.com/support

• "Server information you need" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the

HP website (http://www.hp.com/support

)

)

• "Operating system information you need" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the

HP website (http://www.hp.com/support

9 "HP contact information (on page 89)"

)

)

Troubleshooting 70

Server power-on problems flowchart

Symptoms:

• The server does not power on.

• The system power LED ("Systems Insight Display LEDs" on page 16) is off or amber.

Troubleshooting 71

• The external health LED ("Systems Insight Display LEDs" on page 16) is red or amber.

• The internal health LED ("Systems Insight Display LEDs" on page 16) is red or amber.

NOTE: For the location of server LEDs and information on their statuses, refer to the server

documentation.

Possible causes:

• Improperly seated or faulty power supply

• Loose or faulty power cord

• Power source problem

• Power on circuit problem

• Improperly seated component or interlock problem ("Systems Insight Display LEDs" on page 16)

• Faulty internal component

Item Refer to

1 "Component identification (on page 6)"
2 "HP Insight Diagnostics (on page 61)" or in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP

website (http://www.hp.com/support
3 "Loose connections (on page 67)"
4 Server maintenance and service guide, located on the Documentation

CD, or the HP website (http://www.hp.com/products/servers/platforms
5 "Integrated Management Log (on page 61)" or in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP

website (http://www.hp.com/support
6 "Power source problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or on the HP website

7

(http://www.hp.com/support

• "Power supply problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or on the HP website

(http://www.hp.com/support

)

• Server maintenance and service guide, located on the Documentation

CD, or the HP website
(http://www.hp.com/products/servers/platforms

8 "System open circuits and short circuits" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP

website (http://www.hp.com/support

)

)

)

)

)

)

Troubleshooting 72

Troubleshooting 73

POST problems flowchart

Symptoms:

• Server does not complete POST

NOTE: The server has completed POST when the system attempts to access the boot device.

• Server completes POST with errors

Possible problems:

• Improperly seated or faulty internal component

• Faulty KVM device

• Faulty video device

Item Refer to

1 "POST error messages and beep codes (on page 79)"
2 "Video problems" in the HP ProLiant Servers Troubleshooting Guide

located on the Documentation CD or on the HP website

(http://www.hp.com/support
3 KVM or iLO 2 documentation
4 "Loose connections (on page 67)"
5 "Symptom information (on page 66)"
6 Server maintenance and service guide, located on the Documentation

CD or the HP website (http://www.hp.com/products/servers/platforms
7 "Port 85 and iLO messages" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or on the HP website

(http://www.hp.com/support
8 "General memory problems are occurring" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP

website (http://www.hp.com/support

)

)

)

)

9

10

• "Hardware problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or on the HP website

(http://www.hp.com/support

)

• Server maintenance and service guide, located on the Documentation

CD or the HP website
(http://www.hp.com/products/servers/platforms

)

• "Server information you need" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the

HP website (http://www.hp.com/support

)

• "Operating system information you need" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the

HP website (http://www.hp.com/support

)

Troubleshooting 74

OS boot problems flowchart

Symptoms:

• Server does not boot a previously installed operating system

• Server does not boot SmartStart

Possible causes:

• Corrupted operating system

• Hard drive subsystem problem

• Incorrect boot order setting in RBSU

Troubleshooting 75

Item Refer to

1 HP ROM-Based Setup Utility User Guide

(http://www.hp.com/servers/smartstart
2 "POST problems flowchart (on page 74)"
3

• "Hard drive problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or on the HP website

(http://www.hp.com/support

)

)

• Controller documentation

4 "HP Insight Diagnostics (on page 61)" or in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP

5

website (http://www.hp.com/support

• "CD-ROM and DVD drive problems" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the

HP website (http://www.hp.com/support

)

)

• Controller documentation

• "Loose connections (on page 67)"

6 "General memory problems are occurring" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP

7

website (http://www.hp.com/support

• "Operating system problems" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the

HP website (http://www.hp.com/support

)

)

• "HP contact information (on page 89)"

8

• "Hardware problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or on the HP website

(http://www.hp.com/support

)

• Server maintenance and service guide, located on the Documentation

CD or the HP website
(http://www.hp.com/products/servers/platforms

9 "General diagnosis flowchart (on page 69)"

)

Troubleshooting 76

Server fault indications flowchart

Symptoms:

• Server boots, but a fault event is reported by Insight Management Agents (on page 59)

• Server boots, but the internal health LED, external health LED, or component health LED is red or

amber

Troubleshooting 77

NOTE: For the location of server LEDs and information on their statuses, refer to the server

documentation.

Possible causes:

• Improperly seated or faulty internal or external component

• Unsupported component installed

• Redundancy failure

• System overtemperature condition

Item Refer to

1 "Management agents (on page 59)" or in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP

website (http://www.hp.com/support
2

• "Integrated Management Log (on page 61)" or in the HP ProLiant

Servers Troubleshooting Guide located on the Documentation CD or

on the HP website (http://www.hp.com/support

• "Event list error messages" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or on the HP website

(http://www.hp.com/support
3 "Component identification (on page 6)"
4 System Management Homepage (https://localhost:2381)
5 "Power-on problems flowchart ("Server power-on problems flowchart" on

page 71)"

6

• "Smart Array SCSI Diagnosis feature" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the

HP website (http://www.hp.com/support

• Server maintenance and service guide, located on the Documentation

CD or the HP website

(http://www.hp.com/products/servers/platforms

• "HP contact information (on page 89)"

7 "HP Insight Diagnostics (on page 61)" or in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP

website (http://www.hp.com/support

8

• "Hardware problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or on the HP website

(http://www.hp.com/support

• Server maintenance and service guide, located on the Documentation

CD or the HP website

(http://www.hp.com/products/servers/platforms

)

)

)

)

)

)

)

)

Troubleshooting 78

POST error messages and beep codes

For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support

WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary

information in the server documentation before removing, replacing, reseating, or modifying
system components

).

Troubleshooting 79

Regulatory compliance notices

Regulatory compliance identification numbers

For the purpose of regulatory compliance certifications and identification, this product has been assigned
a unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance
information for this product, always refer to this regulatory model number. The regulatory model number is

Federal Communications Commission notice

not the marketing name or model number of the product.

Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A
and B, depending upon their intended installation. Class A devices are those that may reasonably be
expected to be installed in a business or commercial environment. Class B devices are those that may
reasonably be expected to be installed in a residential environment (for example, personal computers).
The FCC requires devices in both classes to bear a label indicating the interference potential of the device
as well as additional operating instructions for the user.

FCC rating label

The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices
have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After
you determine the class of the device, refer to the corresponding statement.

Class A equipment

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be required to correct
the interference at personal expense.

Class B equipment

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency

Regulatory compliance notices 80

energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit that is different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio or television technician for help.

Declaration of conformity for products marked with the FCC logo, United States only

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

For questions regarding this product, contact us by mail or telephone:

• Hewlett-Packard Company

P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000

• 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded

or monitored.)

For questions regarding this FCC declaration, contact us by mail or telephone:

• Hewlett-Packard Company

P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000

• 1281-514-3333

To identify this product, refer to the part, series, or model number found on the product.

Modifications

The FCC requires the user to be notified that any changes or modifications made to this device that are
not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the
equipment.

Cables

Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in
order to maintain compliance with FCC Rules and Regulations.

Regulatory compliance notices 81

Canadian notice (Avis Canadien)

Class A equipment
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment

Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel

brouilleur du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment

Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel

brouilleur du Canada.

European Union regulatory notice

This product complies with the following EU Directives:

• Low Voltage Directive 2006/95/EC

• EMC Directive 2004/108/EC

Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this
product or product family.

This compliance is indicated by the following conformity marking placed on the product:

This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).

This marking is valid for EU non-harmonized Telecom products.
*Notified body number (used only if applicable—refer to the product label)

Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany

Disposal of waste equipment by users in private
households in the European Union

Regulatory compliance notices 82

This symbol on the product or on its packaging indicates that this product must not be disposed
of with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste
electrical and electronic equipment. The separate collection and recycling of your waste
equipment at the time of disposal will help to conserve natural resources and ensure that it is
recycled in a manner that protects human health and the environment. For more information
about where you can drop off your waste equipment for recycling, please contact your local
city office, your household waste disposal service or the shop where you purchased the
product.

Japanese notice

BSMI notice

Regulatory compliance notices 83

Korean notice

Class A equipment

Class B equipment

Laser compliance

This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic
transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in
accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser
radiation.

Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser
Notice No. 50, dated May 27, 2001; and with IEC 60825-1:1993/A2:2001.

WARNING: Use of controls or adjustments or performance of procedures other than those

specified herein or in the laser product's installation guide may result in hazardous radiation
exposure. To reduce the risk of exposure to hazardous radiation:

• Do not try to open the module enclosure. There are no user-serviceable components inside.

• Do not operate controls, make adjustments, or perform procedures to the laser device other

than those specified herein.

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
implemented regulations for laser products on August 2, 1976. These regulations apply to laser products
manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.

• Allow only HP Authorized Service technicians to repair the unit.

Battery replacement notice

Regulatory compliance notices 84

WARNING: The computer contains an internal lithium manganese dioxide, a vanadium

pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than 60°C (140°F).

• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. To forward them to recycling or proper disposal, use the public collection system
or return them to HP, an authorized HP Partner, or their agents.

For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.

Taiwan battery recycling notice

The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of
the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or
promotion. Contact a qualified Taiwanese recycler for proper battery disposal.

Power cord statement for Japan

Regulatory compliance notices 85

Electrostatic discharge

Preventing electrostatic discharge

To prevent damaging the system, be aware of the precautions you need to follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the
device.

To prevent electrostatic damage:

• Avoid hand contact by transporting and storing products in static-safe containers.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

• Place parts on a grounded surface before removing them from their containers.

• Avoid touching pins, leads, or circuitry.

• Always be properly grounded when touching a static-sensitive component or assembly.

Grounding methods to prevent electrostatic discharge

Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:

• Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist

straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
To provide proper ground, wear the strap snug against the skin.

• Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet

when standing on conductive floors or dissipating floor mats.

• Use conductive field service tools.

• Use a portable field service kit with a folding static-dissipating work mat.

If you do not have any of the suggested equipment for proper grounding, have an authorized reseller
install the part.

For more information on static electricity or assistance with product installation, contact an authorized
reseller.

Electrostatic discharge 86

Specifications

Environmental specifications

Specification Value

Temperature range*

Operating 10°C to 35°C (50°F to 95°F)
Shipping -40°C to 70°C (-40°F to 158°F)
Maximum wet bulb temperature 28°C (82.4°F)

Relative humidity
(noncondensing)**

Operating 10% to 90%
Non-operating 5% to 95%

* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to
3048 m (10,000 ft) is applicable. No direct sunlight allowed.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 KPa.

Server specifications

Specification Value

Dimension

Height 17.6 cm (6.94 in)
Depth 67.3 cm (26.5 in)
Width 48.3 cm (19.0 in)
Maximum weight (all hard

drives, power supplies, and
processors installed)

Minimum weight (one hard
drive, one power supply, and
one processor installed)

Input requirement

Rated input voltage 100-127 VAC

Rated input frequency 50-60 Hz
Rated input current @ 100 VAC–12A

Rated input power @100 VAC–1161 W

43 kg (95 lb)

36 kg (79 lb)

200-240 VAC

@ 200 VAC–8A

@200 VAC–1598 W

Specifications 87

Specification Value

BTUs per hour @100 VAC–3960 BTU

@200 VAC–5450 BTU

Power supply output

Power supply output 910 W (low line)

1300 W (high line)

Specifications 88

Technical support

Before you contact HP

Be sure to have the following information available before you call HP:

• Technical support registration number (if applicable)

• Product serial number

• Product model name and number

• Product identification number

• Applicable error messages

• Add-on boards or hardware

• Third-party hardware or software

• Operating system type and revision level

HP contact information

For the name of the nearest HP authorized reseller:

• In the United States, see the HP US service locator webpage (http://www.hp.com/service_locator).

• In other locations, see the Contact HP worldwide (in English) webpage

(http://welcome.hp.com/country/us/en/wwcontact.html

For HP technical support:

• In the United States, for contact options see the Contact HP United States webpage

(http://welcome.hp.com/country/us/en/contact_us.html

o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a

week. For continuous quality improvement, calls may be recorded or monitored.

o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more

information about Care Packs, refer to the HP website (http://www.hp.com

• In other locations, see the Contact HP worldwide (in English) webpage

(http://welcome.hp.com/country/us/en/wwcontact.html

).

). To contact HP by phone:

).

).

Customer Self Repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

Technical support 89

• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these

parts, you will be charged for the travel and labor costs of this service.

• Optional—Parts for which customer self repair is optional. These parts are also designed for

customer self repair. If, however, you require that HP replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.

NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer
warranty, HP requires that an authorized service provider replace the part. These parts are identified as
"No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will help
you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP, you
must ship the defective part back to HP within a defined period of time, normally five (5) business days.
The defective part must be returned with the associated documentation in the provided shipping material.
Failure to return the defective part may result in HP billing you for the replacement. With a customer self
repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about HP's Customer Self Repair program, contact your local service provider. For
the North American program, refer to the HP website (http://www.hp.com/go/selfrepair

).

Réparation par le client (CSR)

Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client)
afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant
la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut
être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces
CSR:

• Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à

HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront
facturés.

• Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont

également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type
de garantie applicable à votre produit.

REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit
effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue
illustré.

Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance
téléphonique, appelez le Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de
rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous
devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation
doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se
réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte

Technical support 90

l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à
utiliser.

Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
(http://www.hp.com/go/selfrepair

).

Riparazione da parte del cliente

Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di
assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente
al cliente per la sostituzione. Vi sono due categorie di parti CSR:

• Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida

la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.

• Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di

componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP,
potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.

NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare
la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti
sono identificate da un "No" nel Catalogo illustrato dei componenti.

In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP
specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente
difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e
resa e sceglie il corriere/vettore da utilizzare.

Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
programma in Nord America fare riferimento al sito Web HP (http://www.hp.com/go/selfrepair

Customer Self Repair

HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und
höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP
Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden
kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien
unterteilt:

).

• Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie

den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten
für diesen Service berechnet.

• Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für

Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen

Technical support 91

lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen
Garantiebedingungen zusätzliche Kosten anfallen.

HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen
einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR­Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden
muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung
stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf
und bestimmt den Kurier-/Frachtdienst.

Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
(http://www.hp.com/go/selfrepair

).

Reparaciones del propio cliente

Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer
Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de
realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los
proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el
uso de un componente CSR, HP le enviará dicho componente directamente para que realice su
sustitución. Los componentes CSR se clasifican en dos categorías:

• Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si

solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.

• Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos

componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo,
si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del
tipo de servicio de garantía correspondiente al producto.

NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para
que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios
autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra
"No" en el catálogo ilustrado de componentes.

Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega
en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de
materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos
deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje

Technical support 92

de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En
el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío
y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.

Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase
en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica,
visite la página web de HP siguiente (http://www.hp.com/go/selfrepair

Customer Self Repair

Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner)
bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:

• Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze

onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht.

• Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn

ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te
vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type
garantieservice voor het product.

).

OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband
met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden
vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".

Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen.
Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.

Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website
(http://www.hp.nl/services/servicepartners

Reparo feito pelo cliente

Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o
reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao
cliente. Existem duas categorias de peças CSR:

).

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• Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua

essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

• Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas

para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a
cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a
peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for
necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente
cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no
material de transporte fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a HP paga todas as despesas de transporte e de devolução da peça e
determina a transportadora/serviço postal a ser utilizado.

Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com
o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
(http://www.hp.com/go/selfrepair

).

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Acronyms and abbreviations

ABEND

abnormal end

ACU

Array Configuration Utility

ADU

Array Diagnostics Utility

ASR

Automatic Server Recovery

BBWC

battery-backed write cache

BIOS

Basic Input/Output System

CMOS

complementary metal-oxide semiconductor

CSA

Canadian Standards Association

CSR

Customer Self Repair

DIMM

dual inline memory module

DOS

disk operating system

ESD

electrostatic discharge

Acronyms and abbreviations 97

IEC

International Electrotechnical Commission

iLO 2

Integrated Lights-Out 2

IML

Integrated Management Log

ISEE

Instant Support Enterprise Edition

KVM

keyboard, video, and mouse

NEMA

National Electrical Manufacturers Association

NFPA

National Fire Protection Association

NIC

network interface controller

NiMH

nickel metal hydride

NVRAM

non-volatile memory

ORCA

Option ROM Configuration for Arrays

OS

operating system

PCI-X

peripheral component interconnect extended

PDU

power distribution unit

Acronyms and abbreviations 98

POST

Power-On Self Test

PPM

processor power module

PSP

ProLiant Support Pack

RAID

redundant array of inexpensive (or independent) disks

RBSU

ROM-Based Setup Utility

RDP

Rapid Deployment Pack

RILOE II

Remote Insight Lights-Out Edition II

ROM

read-only memory

SAS

serial attached SCSI

SCSI

small computer system interface

SFF

small form-factor

SIM

Systems Insight Manager

SNMP

Simple Network Management Protocol

TMRA

recommended ambient operating temperature

Acronyms and abbreviations 99

UID

unit identification

UPS

uninterruptible power system

USB

universal serial bus

VCA

Version Control Agent

Acronyms and abbreviations 100