HP ProLiant DL580 Generation 3 Maintenance and Service Guide

HP ProLiant DL580 Generation 3 Server

Maintenance and Service Guide

June 2005 (Third Edition)

Part Number 379041-003

and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Linux is a U.S. registered trademark of Linus Torvalds.

June 2005 (Third Edition) Part Number 379041-003

Audience assumptions

This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.

Illustrated parts catalog 7

Customer self repair.............................................................................................................................7

Mechanical components.......................................................................................................................8

System components..............................................................................................................................9

Removal and replacement procedures 13

Required tools.................................................................................................................................... 14

Safety considerations ......................................................................................................................... 14

Preventing electrostatic discharge ..........................................................................................14

Server warnings and cautions................................................................................................. 15

Preparation procedures.......................................................................................................................15

Extending the server from the rack.........................................................................................16

Powering down the server ......................................................................................................18

Removing the server from the rack.........................................................................................19

Removing the access panel.....................................................................................................19

Removing the system cage .....................................................................................................20

Removing the front bezel...................................................................................................................21

Removing a media drive blank ..........................................................................................................23

Removing a media drive ....................................................................................................................23

Removing the processor module........................................................................................................ 24

Removing a processor........................................................................................................................ 26

Removing a PPM ...............................................................................................................................29

Removing a PCI latch ........................................................................................................................30

Removing a PCI retaining clip...........................................................................................................31

Removing the PCI-X Hot Plug basket ...............................................................................................32

Removing a non-hot-plug expansion board .......................................................................................33

Removing the PCI-X Hot Plug mezzanine option ............................................................................. 34

Removing the PCI Express mezzanine option................................................................................... 35

Recovering data from the BBWC ......................................................................................................36

Removing the BBWC battery pack.................................................................................................... 37

Removing the BBWC cache module .................................................................................................38

Removing the system board...............................................................................................................39

Re-entering the server serial number and product ID............................................................. 41

Removing the system battery............................................................................................................. 42

Removing the media board ................................................................................................................ 44

Removing the SCSI backplane...........................................................................................................45

Removing the power backplane.........................................................................................................47

4 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

Removing the memory backplane......................................................................................................48

Removing a hard drive blank............................................................................................................. 49

Removing a hot-plug SCSI hard drive............................................................................................... 50

Removing a hot-plug SAS hard drive................................................................................................51

Removing the SAS-SATA hard drive cage........................................................................................52

Removing the SAS-SATA backplane................................................................................................56

Removing a PCI-X Hot Plug expansion board ..................................................................................57

Removing a power supply blank........................................................................................................ 58

Removing a redundant hot-plug power supply ..................................................................................59

Replacing hot-plug fans .....................................................................................................................60

Memory overview.............................................................................................................................. 62

General memory configuration requirements.........................................................................62

Single- and dual-rank DIMMs................................................................................................64

Advanced ECC memory.........................................................................................................64

Online spare memory..............................................................................................................66

Hot-plug mirrored memory.....................................................................................................67

Hot-plug RAID memory.........................................................................................................69

Configuring the memory.........................................................................................................70

Memory boards and DIMMs .................................................................................................. 72

Diagnostic tools 77

SmartStart software............................................................................................................................ 77

SmartStart Scripting Toolkit..............................................................................................................78

HP Instant Support Enterprise Edition............................................................................................... 79

Option ROM Configuration for Arrays..............................................................................................79

HP ROM-Based Setup Utility............................................................................................................ 80

ROMPaq utility.................................................................................................................................. 80

System Online ROM flash component utility....................................................................................81

Integrated Management Log ..............................................................................................................81

Integrated Lights-Out technology ......................................................................................................82

Automatic Server Recovery............................................................................................................... 82

HP Systems Insight Manager.............................................................................................................83

HP Insight Diagnostics.......................................................................................................................83

USB support....................................................................................................................................... 84

Troubleshooting the system using port 85 codes ...............................................................................84

Processor-related port 85 codes.............................................................................................. 85

Memory-related port 85 codes................................................................................................86

Expansion board-related port 85 codes................................................................................... 87

Miscellaneous port 85 codes................................................................................................... 88

Server component identification 91

Front panel components..................................................................................................................... 92

Front panel LEDs and buttons............................................................................................................93

Memory board components and LEDs...............................................................................................94

Contents 5

Processor module LEDs..................................................................................................................... 97

Rear panel components...................................................................................................................... 98

Rear panel LEDs and buttons.............................................................................................................99

Power supply LEDs .........................................................................................................................100

System board components ...............................................................................................................102

System maintenance switch..................................................................................................103

Boot device selector switch .................................................................................................. 104

QuickFind diagnostic display LEDs..................................................................................... 105

Setting the switch to view port 85 codes ..............................................................................107

DIMM slot locations........................................................................................................................ 108

SCSI IDs ..........................................................................................................................................108

Hot-plug SCSI hard drive LEDs...................................................................................................... 110

Hot-plug SCSI hard drive LED combinations .................................................................................111

SATA or SAS IDs............................................................................................................................ 112

SATA or SAS hard drive LEDs.......................................................................................................113

SAS and SATA hard drive LED combinations................................................................................113

Fan locations.................................................................................................................................... 114

Hot-plug fan LEDs...........................................................................................................................116

BBWC LEDs ...................................................................................................................................117

Server cabling 119

Storage device cabling guidelines....................................................................................................119

PCI-X Hot Plug mezzanine cabling................................................................................................. 119

BBWC cabling................................................................................................................................. 120

RILOE II cabling .............................................................................................................................121

Hot-plug SCSI drive cabling............................................................................................................ 121

SCSI simplex mode .............................................................................................................. 122

SCSI duplex mode................................................................................................................122

Hot-plug SAS hard drive cabling..................................................................................................... 123

USB cable assembly.........................................................................................................................123

Power switch cable assembly........................................................................................................... 124

Specifications 127

Server specifications ........................................................................................................................127

Environmental specifications........................................................................................................... 128

Hot-plug power supply calculations.................................................................................................128

Acronyms and abbreviations 129 Index 135

Illustrated parts catalog

In this section

Customer self repair........................................................................................................................7

Mechanical components .................................................................................................................8

System components ........................................................................................................................9

Customer self repair

What is customer self repair?

HP's customer self-repair program offers you the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you so that you can replace them. Using this program, you can replace parts at your own convenience.

A convenient, easy-to-use program:

• An HP support specialist will diagnose and assess whether a replacement

part is required to address a system problem. The specialist will also determine whether you can replace the part.

• Replacement parts are express-shipped. Most in-stock parts are shipped the

very same day you contact HP. You may be required to send the defective part back to HP, unless otherwise instructed.

• Available for most HP products currently under warranty or contract. For

information on the warranty service, refer to the HP website (http://h18004.www1.hp.com/products/servers/platforms/warranty/index.htm

l).

For more information about HP's customer self-repair program, contact your local service provider. For the North American program, refer to the HP website (http://www.hp.com/go/selfrepair

Customer replaceable parts are identified in the following tables.

8 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

Mechanical components

Item Description Assembly

part number

1 a) Blank, power supply 366450-002 — Yes

2 b) Blank, CD/DVD/diskette 377569-001 — Yes

3 c) Blank, memory board 374278-001 — Yes

4 Bezel, ProLiant DL580 G3 Server 367600-001 376481-001 Yes

5 Cover, top, ProLiant DL580 G3

6 Blank, hard drive 302531-002 122759-001 Yes

7 Processor module assembly 012095-001 376469-001 Yes

8 a) Guide, PCA, short (2) * 367597-001 — Yes

9 b) Guide, PCA, tall (2) * 367939-001 — Yes

10 c) Latch, PCI, carbon (2) * 228194-001 — Yes

Hardware kit, ProLiant DL580 G3 Server *

Server

Plastics kit, ProLiant DL580 G3 Server *

— 385642-001 Yes

367572-001 376480-001 Yes

— 376479-001 Yes

Spare part number

Customer self repair

Illustrated parts catalog 9

Item Description Assembly

part number

11 d) Latch, PCI, blue (2) * 228194-002 — Yes

12 e) Retainer, card guide, carbon (2) * 379046-001 — Yes

13 f) Retainer, card guide, blue (2) * 379046-002 — Yes

14 Return kit, ProLiant DL580 G3 Server * — 378336-001 Yes

15 Tool, Torx, T-15 * 107473-001 199630-001 Yes

*Not shown

Spare part number

System components

Customer self repair

10 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

Item Description Assembly

part number

Spare part number

Customer self repair

1 Power supply, 910–1300 W 337867-001 364360-001 Yes

2 System cage — — No

3 Fan, 120 mm, hot-plug 364517-001 374552-001 Yes

4 PCI-X Hot Plug switch 011077-001 230981-001 Yes

5 Memory backplane, ProLiant DL580 G3

6 System board, ProLiant DL580 G3 Server 012092-001 376468-001 No

7 SCSI backplane, ProLiant DL580 G3 Server 012104-001 376474-001 Yes

8 Media board (CD/DVD/diskette) 012207-001 376477-001 Yes

9 Power backplane, ProLiant DL580 G3 Server * 012110-001 376476-001 No

10 Processor module assembly, ProLiant DL580

11 Processor Power Module 367240-001 370718-001 Yes

12 Memory board, ProLiant DL580 G3 Server 012098-001 376470-001 Yes

System components

Boards

Server

G3 Server

Media devices

012101-001 376471-001 Yes

012095-001 376469-001 Yes

13 Diskette drive, 3.5 in. 279983-001 289550-001 Yes

14 DVD drive, 8x 168003-9D1 268795-001 Yes

15 DVD/CD-RW drive * 294766-

9D1/935

16 SCSI Ultra320 universal hot-plug hard drive — — —

Hard drives

a) 36.4 GB, 15,000 rpm * 271837-012 289241-001 Yes

b) 72.8 GB, 10,000 rpm * 271837-004 289242-001 Yes

c) 72.8 GB, 15,000 rpm * 271837-014 289042-001 Yes

337273-001 Yes

Illustrated parts catalog 11

Item Description Assembly

part number

17 DIMM, PC3200, DDR2 — — —

18 Processor assemblies — — —

d) 146.8 GB, 10,000 rpm * 271837-006 289044-001 Yes

e) 300 GB, 10,000 rpm * 271837-029 351126-001 Yes

Memory

a) 512 MB * 345112-051 359241-001 Yes

b) 1 GB * 345113-051 359242-001 Yes

c) 2 GB (single-rank) * 345114-061 359243-001 Yes

d) 2 GB (dual-rank) * 345114-051 378021-001 Yes

Processor assemblies

a) Intel® 3.33-GHz Xeon™ 8-MB * 376660-001 379982-001 Yes

b) Intel® 3.00-GHz Xeon™ 8-MB * 376660-002 379981-001 Yes

c) Intel® 2.83-GHz Xeon™ 4-MB * 376661-001 379980-001 Yes

d) Intel® 3.67-GHz Xeon™ 1-MB * 376659-002 389027-001 Yes

Spare part number

Customer self repair

19 Cable kit, data, ProLiant DL580 G3 Server * — 376478-001 Yes

20 SAS hard drive cable kit * — 393535-001 Yes

e) Intel® 3.16-GHz Xeon™ 1-MB * 376659-001 377840-001 Yes

Cables

a) Cable assembly, USB 346187-001 — Yes

b) Cable assembly, power switch 367602-001 — Yes

c) Cable assembly, PCI-X Hot Plug switch board

a) SAS cable assembly 361316-002 — Yes

b) SAS power cable 379196-001 — Yes

Options

224999-003 — Yes

12 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

Item Description Assembly

part number

21 Battery-Backed Write Cache battery housing * 338173-001 349989-001 Yes

22 Battery-Backed Write Cache battery * 274779-001 307132-001 Yes

23 Cache board, 128-MB * 012304-001 351518-001 Yes

24 PCI Express x4 mezzanine board * 012450-001 376473-001 Yes

25 PCI Express x8 mezzanine board * 012743-001 390347-001 Yes

26 PCI-X Hot Plug mezzanine board * 012447-001 376472-001 Yes

27 PCI-X Hot Plug basket assembly * 375192-001 393784-001 Yes

28 SAS backplane, ProLiant DL580 G3 Server * — 376475-001 Yes

29 SAS array controller board * 012335-001 370855-001 Yes

30 SAS array cache board (with battery) * 011773-002 309522-001 Yes

31 Hot-plug SAS hard drive, 72 GB, 10,000 rpm * 375863-002 376597-001 Yes

32 Hot-plug SAS hard drive, 36 GB, 10,000 rpm * 375863-001 376596-001 Yes

33 Hot-plug SATA hard drive, 60 GB, 5,400 rpm * 390158-001 382264-001 Yes

a) SAS backplane board * 012564-001 — Yes

b) SAS power backplane board * 012662-001 — Yes

Spare part number

Customer self repair

34 SAS/SATA hard drive blank * 376383-001 392613-001 Yes

35 Battery, 3V, Lithium * 166899-001 153099-001 Yes

36 Power cord, AC line, C14–C19 * 287485-003 311582-001 Yes

37 Power cord, AC line, 5–15P * 178968-001 237457-001 Yes

38 Rack mount kit, universal * 274503-001 377039-001 Yes

Miscellaneous

*Not shown

Removal and replacement procedures

In this section

Required tools...............................................................................................................................14

Safety considerations....................................................................................................................14

Preparation procedures .................................................................................................................15

Removing the front bezel .............................................................................................................21

Removing a media drive blank.....................................................................................................23

Removing a media drive...............................................................................................................23

Removing the processor module ..................................................................................................24

Removing a processor ..................................................................................................................26

Removing a PPM..........................................................................................................................29

Removing a PCI latch...................................................................................................................30

Removing a PCI retaining clip .....................................................................................................31

Removing the PCI-X Hot Plug basket..........................................................................................32

Removing a non-hot-plug expansion board..................................................................................33

Removing the PCI-X Hot Plug mezzanine option........................................................................34

Removing the PCI Express mezzanine option..............................................................................35

Recovering data from the BBWC.................................................................................................36

Removing the BBWC battery pack ..............................................................................................37

Removing the BBWC cache module............................................................................................38

Removing the system board .........................................................................................................39

Removing the system battery .......................................................................................................42

Removing the media board...........................................................................................................44

Removing the SCSI backplane.....................................................................................................45

Removing the power backplane ...................................................................................................47

Removing the memory backplane ................................................................................................48

Removing a hard drive blank........................................................................................................49

Removing a hot-plug SCSI hard drive..........................................................................................50

Removing a hot-plug SAS hard drive...........................................................................................51

Removing the SAS-SATA hard drive cage..................................................................................52

Removing the SAS-SATA backplane ..........................................................................................56

Removing a PCI-X Hot Plug expansion board.............................................................................57

Removing a power supply blank ..................................................................................................58

Removing a redundant hot-plug power supply.............................................................................59

Replacing hot-plug fans................................................................................................................60

Memory overview.........................................................................................................................62

14 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

Required tools

You need the following items for some procedures:

• Torx T-15 screwdriver (provided with the server ("Rear panel components"

on page 98

))

• Phillips screwdriver

• Flat-head screwdriver

• Diagnostics Utility

Safety considerations

Before performing service procedures, review all the safety information.

Preventing electrostatic discharge

To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other staticsensitive devices. This type of damage may reduce the life expectancy of the device.

To prevent electrostatic damage:

• Avoid hand contact by transporting and storing products in static-safe

containers.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-

free workstations.

• Place parts on a grounded surface before removing them from their

containers.

• Avoid touching pins, leads, or circuitry.

Removal and replacement procedures 15

• Always be properly grounded when touching a static-sensitive component or

assembly.

Server warnings and cautions

Before installing a server, be sure that you understand the following warnings and cautions.

WARNING: To reduce the risk of electric shock or damage to

the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

• Unplug the power cord from the power supply to disconnect power to the equipment.

• Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

Preparation procedures

To access some components and perform certain service procedures, perform one or more of the following procedures:

• Extend the server from the rack.

If you are performing service procedures in an HP, Compaq branded, telco, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.

16 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

For more information about telco rack solutions, refer to the RackSolutions.com website (http://www.racksolutions.com/hp

• Power down the server ("Powering down the server" on page 18

If you must remove a server from a rack or a non-hot-plug component from a server, power down the server.

• Remove the server from the rack ("Removing the server from the rack" on

page 19

If the rack environment, cabling configuration, or the server location in the rack makes it difficult to service the unit, remove the server from the rack.

• Remove the access panel ("Removing the access panel" on page 19

If you are servicing internal components, remove the access panel.

• Remove the system cage ("Removing the system cage" on page 20

If you must remove the system board, power backplane, or the BBWC, remove the system cage.

Extending the server from the rack

The design of the server enables you to access several components through the front of the server. Installing or accessing the following components will not require extending the server from the rack:

• Processors

• PPMs

• Memory boards

• DIMMs

• Media drive

• Diskette drive

• Hard drives

To extend the server from the rack:

1. Release the two levers on the lower outside corners of the rack.

Removal and replacement procedures 17

NOTE: If the server is in a rack and in the shipping configuration, remove the two shipping screws directly behind the levers and the two shipping screws on the rails in the rear of the server.

IMPORTANT: If the server is installed in a telco rack, remove the server from the rack to access internal components.

2. Extend the server on the rack rails until the server rail-release latches engage.

WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack.

WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack. The sliding rails could pinch your fingers.

3. After performing the installation or maintenance procedure, slide the server

back into the rack by pressing the server rail-release latches.

18 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

NOTE: The release latches will lock into place when the rails are fully extended.

Powering down the server

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.

1. Shut down the OS as directed by the OS documentation.

2. Press the Power On/Standby button to place the server in standby mode.

When the server enters standby power mode, the system power LED changes to amber.

3. Disconnect the power cords.

The system is now without power.

Removal and replacement procedures 19

Removing the server from the rack

To remove the server from an HP, Compaq branded, telco, or third-party rack:

1. Power down the server ("Powering down the server" on page 18

2. Extend the server from the rack.

3. Disconnect the cabling and remove the server from the rack. For more

information, refer to the documentation that ships with the rack mounting option.

4. Place the server on a sturdy, level surface.

Removing the access panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

IMPORTANT: When removing the access panel to view QuickFind diagnostic LEDs, leave the server powered on. The QuickFind diagnostic LEDs are cleared when the server is powered off.

1. Extend the server from the rack, if applicable.

2. If the locking latch is locked, use a Torx T-15 screwdriver to unlock the

latch.

NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the rear panel ("Rear panel components" on page

20 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

3. Lift up on the hood latch, and remove the access panel.

4. After installing hardware options, replace the access panel. Be sure that the

panel is securely locked into place before powering up the server.

Removing the system cage

Installing or accessing some options in the server may require removing the system cage. Refer to the instructions for each individual option to determine if removing the system cage is necessary.

To remove the system cage:

1. Power down the server, if applicable ("Powering down the server" on page

2. Extend the server from the rack, if applicable.

3. Remove the access panel ("Removing the access panel" on page 19

4. Remove all expansion boards and expansion slot covers.

5. Remove the PCI-X Hot Plug basket, if applicable.

6. Disconnect the hot-plug board cable from the PCI-X Hot Plug mezzanine

board, if applicable.

7. Remove all system fans ("Replacing hot-plug fans" on page 60

Removal and replacement procedures 21

8. Remove all power supplies ("Removing a redundant hot-plug power supply"

on page 59

9. Loosen the thumbscrews, and lift the system cage from the server.

NOTE: The T-15 Torx screwdriver can be used to loosen the thumbscrews. The T-15 Torx screwdriver is shipped with the server and can be located on the rear panel ("Rear panel components" on page

Removing the front bezel

1. Power down the server ("Powering down the server" on page 18).

2. Extend the server from the rack.

3. Remove the access panel ("Removing the access panel" on page 19

4. Using the T-15 Torx screwdriver, remove the three screws on each side of

the front bezel.

22 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the rear panel ("Rear panel components" on page

5. Release the two levers on the lower outside corners of the rack.

6. Slide the bezel to the right, and detach the bezel from the server.

To replace the component, reverse the removal procedure.

Removal and replacement procedures 23

Removing a media drive blank

1. Power down the server ("Powering down the server" on page 18).

2. Use the T-15 Torx screwdriver to eject the drive blank, and pull the drive

blank out of the server.

NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the rear panel ("Rear panel components" on page

To replace the component, reverse the removal procedure.

Removing a media drive

To remove the DVD drive, optional diskette drive, or optional CD-RW drive:

1. Power down the server ("Powering down the server" on page 18

2. Use the T-15 Torx screwdriver to eject the drive, and pull the drive out of the

server.

24 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the rear panel ("Rear panel components" on page

To replace the component, reverse the removal procedure.

Removing the processor module

NOTE: Refer the section "Processor module LEDs (on page 97)" for information on the current processor and PPM status.

1. Power down the server ("Powering down the server" on page 18).

2. Remove the shipping bracket, if applicable.

NOTE: The shipping bracket is located near the processor module lever, and is marked with an orange tab for easy identification.

Removal and replacement procedures 25

3. Release the latches to unlock the processor module.

4. Lower the processor module lever, and pull the module out of the server.

26 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

5. Release the latch, and open the cover to expose the processors.

NOTE: To install a new processor module, remove all processors and PPMs from the processor module. Reinstall the processors and PPMs into the replacement processor module.

To replace the component, reverse the removal procedure.

Removing a processor

CAUTION: To prevent thermal instability and damage to the server, do not separate the processor from the heatsink. The processor, heatsink, and retaining clip make up a single assembly.

CAUTION: To prevent possible server malfunction and damage to the equipment, do not mix processors of different types.

IMPORTANT: If upgrading processor speed or adding additional processors, update the system ROM before installing the processor.

IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server will not function properly.

IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the PPM is missing.

1. Power down the server ("Powering down the server" on page 18).

Removal and replacement procedures 27

2. Remove the processor module ("Removing the processor module" on page

3. Unlock the processor retaining bracket.

4. Open the processor retaining bracket, and open the processor locking lever.

CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage.

5. Remove the processor.

28 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

6. Install the replacement processor assembly, if applicable.

IMPORTANT: Determine the correct processor orientation by observing the guide pins on the base of the processor retaining bracket and the three corresponding guide slots on the processor assembly.

7. Insert the processor assembly into the processor socket, and close the locking

lever.

CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close the processor locking lever.

Removal and replacement procedures 29

8. Close and lock the processor retaining bracket.

9. Close the cover, and replace the processor module.

Removing a PPM

The server PPMs provide the proper power to each processor. Each PPM must be installed in the correct slot for the processor.

IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server will not function properly.

IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the PPM is missing.

To remove a PPM:

1. Power down the server ("Powering down the server" on page 18

2. Remove the processor module ("Removing the processor module" on page

30 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

3. Remove the PPM.

IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the corresponding PPM is missing.

To replace the component, reverse the removal procedure.

Removing a PCI latch

1. Power down the server ("Powering down the server" on page 18).

2. Extend or remove the server from the rack ("Removing the server from the

rack" on page 19

3. Remove the access panel ("Removing the access panel" on page 19

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed.

4. Open the latch.

5. Remove the expansion board from the slot, if installed.

6. Remove the expansion slot cover from the slot, if installed.

Removal and replacement procedures 31

7. Remove the PCI latch by pushing up on the clear plastic piece of the PCI

latch that extends below the chassis under the latch.

To replace the component, reverse the removal procedure.

Removing a PCI retaining clip

1. Power down the server ("Powering down the server" on page 18).

2. Extend or remove the server from the rack ("Removing the server from the

rack" on page 19

3. Remove the access panel ("Removing the access panel" on page 19

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed.

4. Open the PCI latch, and unlock the PCI retaining clip.

5. Remove the expansion board from the slot, if installed.

32 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

6. Remove the PCI retaining clip.

To replace the component, reverse the removal procedure.

Removing the PCI-X Hot Plug basket

1. Power down the server ("Powering down the server" on page 18).

2. Extend or remove the server from the rack ("Removing the server from the

rack" on page 19

3. Remove the access panel ("Removing the access panel" on page 19

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed.

4. Remove the expansion board from the slot, if installed.

Removal and replacement procedures 33

5. Remove the PCI-X Hot Plug basket ("Removing the PCI-X Hot Plug basket"

on page 32

To replace the component, reverse the removal procedure.

Removing a non-hot-plug expansion board

1. Power down the server ("Powering down the server" on page 18).

2. Extend or remove the server from the rack ("Removing the server from the

rack" on page 19

3. Remove the access panel ("Removing the access panel" on page 19

4. Disconnect any required internal or external cables from the expansion

board.

5. Open the PCI latch.

6. Unlock the retaining clip.

34 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

7. Remove the expansion board.

To replace the component, reverse the removal procedure.

Removing the PCI-X Hot Plug mezzanine option

1. Power down the server ("Powering down the server" on page 18).

2. Extend or remove the server from the rack ("Removing the server from the

rack" on page 19

3. Remove the access panel ("Removing the access panel" on page 19

4. Remove the expansion boards from slots 1 and 2.

5. Remove the expansion boards from slots 3 and 4, if installed, to gain access

to the mezzanine board.

6. Remove the PCI-X Hot Plug basket ("Removing the PCI-X Hot Plug basket"

on page 32

7. Disconnect the cable from the PCI-X Hot Plug mezzanine board.

Removal and replacement procedures 35

8. Loosen the thumbscrews, and lift the mezzanine board from the server.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed.

To replace the component, reverse the removal procedure.

Removing the PCI Express mezzanine option

1. Power down the server ("Powering down the server" on page 18).

2. Extend or remove the server from the rack ("Removing the server from the

rack" on page 19

3. Remove the access panel ("Removing the access panel" on page 19

4. Remove the expansion boards from slots 1 and 2.

5. Remove the expansion boards from slots 3 and 4, if installed, to gain access

to the mezzanine board.

36 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

6. Loosen the thumbscrews, and lift the mezzanine board from the server.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed.

To replace the component, reverse the removal procedure.

Recovering data from the BBWC

If the server fails, you can recover any data temporarily trapped in the BBWC by using the following procedure.

CAUTION: Before starting this procedure, read the information about protecting against electrostatic discharge ("Preventing electrostatic discharge" on page 14

1. Perform one of the following:

– Set up a recovery server station using an identical server model. Do not

install any internal drives or BBWC in this server. (This option is preferred.)

– Find a server that has enough empty drive bays to accommodate all the

drives from the failed server and that meets all the other requirements for drive and array migration.

Removal and replacement procedures 37

2. Power down the failed server ("Powering down the server" on page 18). If

any data is trapped in the cache module, the amber LED on the module ("BBWC LEDs" on page 117

CAUTION: Do not detach the cable that connects the battery pack to the cache module. Detaching the cable causes any unsaved data in the cache module to be lost.

) blinks every 15 seconds.

3. Transfer the hard drives from the failed server to the recovery server station.

4. Remove the BBWC cache module ("Removing the BBWC cache module" on

page 38

) and battery pack ("Removing the BBWC battery pack" on page 37)

from the failed server.

5. Perform one of the following:

– Install the BBWC into an empty BBWC DIMM socket on the system

board of the recovery server.

– Install the BBWC into an empty BBWC DIMM socket on any Smart

Array 641 or 642 controller in the recovery server.

6. Power up the recovery server. A 1759 POST message appears, stating that

valid data was flushed from the cache. This data is now stored on the drives in the recovery server. You can now transfer the drives (and controller, if one was used) to another server.

Removing the BBWC battery pack

1. Power down the server ("Powering down the server" on page 18).

2. Extend or remove the server from the rack ("Removing the server from the

rack" on page 19

3. Remove the access panel ("Removing the access panel" on page 19

4. Remove the system cage ("Removing the system cage" on page 20

CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove the battery pack while an array capacity expansion, RAID level migration, or stripe size migration is in progress.

38 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do not remove the cable from the cache module. The cache module is backing up data, and data will be lost if the cable is detached.

5. Remove the BBWC battery pack.

To replace the component, reverse the removal procedure.

IMPORTANT: The battery pack may have a low charge when installed. In this case, a POST error message is displayed when the server is powered up, indicating that the battery pack is temporarily disabled. No action is necessary on your part. The internal circuitry automatically recharges the batteries and enables the battery pack. This process may take up to 4 hours. During this time, the cache module will function properly, but without the performance advantage of the battery pack.

NOTE: The data protection and the time limit also apply if a power outage occurs. When power is restored to the system, an initialization process writes the preserved data to the hard drives.

Removing the BBWC cache module

1. Power down the server ("Powering down the server" on page 18).

Removal and replacement procedures 39

2. Extend or remove the server from the rack ("Removing the server from the

rack" on page 19

3. Remove the access panel ("Removing the access panel" on page 19

4. Remove the system cage ("Removing the system cage" on page 20

5. Open the latches, and remove the BBWC cache module.

6. Disconnect the cable from the cache module.

To replace the component, reverse the removal procedure.

Removing the system board

CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support before proceeding.

40 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

IMPORTANT: HP recommends troubleshooting the system using port 85 codes before replacing the system board. Refer to "Troubleshooting the system using port 85 codes (on page 84 of codes and troubleshooting procedures.

)" for a list

1. Power down the server ("Powering down the server" on page 18).

2. Remove all media drives ("Removing a media drive" on page 23

drive blanks ("Removing a media drive blank" on page 23

) and media

3. Remove all hard drives ("Removing a hot-plug SCSI hard drive" on page 50

and hard drive blanks ("Removing a hard drive blank" on page 49

4. Remove all memory boards ("Removing a memory board" on page 75

"Removing a memory board (non-hot-plug)" on page 73

) and memory board

blanks.

5. Remove the processor module ("Removing the processor module" on page

6. Extend or remove the server from the rack ("Removing the server from the

rack" on page 19

7. Remove the access panel ("Removing the access panel" on page 19

8. Remove the media board ("Removing the media board" on page 44

9. Remove the SCSI backplane ("Removing the SCSI backplane" on page 45

10. Remove all system fans ("Replacing hot-plug fans" on page 60

). ).

11. Remove all expansion boards ("Removing a non-hot-plug expansion board"

on page 33

, "Removing a PCI-X Hot Plug expansion board" on page 57).

12. Remove the PCI-X Hot Plug basket ("Removing the PCI-X Hot Plug basket"

on page 32

), if installed.

)

13. Disconnect the cable from the PCI-X Hot Plug mezzanine board, if installed.

14. Remove the system cage ("Removing the system cage" on page 20

15. Unlock the latch and open the lever.

Removal and replacement procedures 41

16. Using the lever, lift the system board slightly, and slide the system board out

through the back of the server.

IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server serial number through RBSU ("Re-entering the server serial number and product ID" on page 41

To replace the component, reverse the removal procedure.

Re-entering the server serial number and product ID

After you replace the system board, you must re-enter the server serial number and the product ID.

1. During the server startup sequence, press the F9 key to access RBSU.

2. Select the Advanced Options menu.

3. Select Serial Number. The following warning is displayed:

42 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

Warning: The serial number should ONLY be modified by qualified service personnel. This value should always match the serial number located on the chassis.

4. Press the Enter key to clear the warning.

5. Enter the serial number.

6. Select Product ID. The following warning is displayed.

Warning: The Product ID should ONLY be modified by qualified service personnel. This value should always match the Product ID located on the chassis.

7. Enter the product ID and press the Enter key.

8. Press the Escape key to close the menu.

9. Press the Escape key to exit RBSU.

10. Press the F10 key to confirm exiting RBSU. The server will automatically

reboot.

Removing the system battery

If the server no longer automatically displays the correct date and time, you might need to replace the battery that provides power to the real-time clock. Under normal use, battery life is five to 10 years.

WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than

60°C (140°F).

• Do not disassemble, crush, puncture, short external contacts,

or dispose of in fire or water.

• Replace only with the spare designated for this product.

1. Power down the server ("Powering down the server" on page 18).

2. Extend or remove the server from the rack ("Removing the server from the

rack" on page 19

Removal and replacement procedures 43

3. Remove the access panel ("Removing the access panel" on page 19).

4. Locate the battery.

44 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

5. Remove the battery.

To replace the component, reverse the removal procedure.

Run RBSU to configure the server after replacing the battery. Refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD for more detailed information.

Removing the media board

1. Power down the server ("Powering down the server" on page 18).

2. Extend the server from the rack, if applicable.

3. Remove the access panel ("Removing the access panel" on page 19

4. Remove all media drives ("Removing a media drive" on page 23

drive blanks ("Removing a media drive blank" on page 23

5. Disconnect all cabling from the media board.

6. Loosen the thumbscrew, and slide the media board toward the front of the

server to disconnect it from the SCSI backplane.

) and media

Removal and replacement procedures 45

7. Remove the media board.

To replace the component, reverse the removal procedure.

Removing the SCSI backplane

1. Power down the server ("Powering down the server" on page 18).

2. Remove all media drives ("Removing a media drive" on page 23

drive blanks ("Removing a media drive blank" on page 23

3. Remove all hard drives ("Removing a hot-plug SCSI hard drive" on page 50

and hard drive blanks ("Removing a hard drive blank" on page 49

) and media

)

4. Extend the server from the rack, if applicable.

5. Remove the access panel ("Removing the access panel" on page 19

6. Disconnect all cables from the SCSI backplane.

7. Remove the media board ("Removing the media board" on page 44

46 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

8. Record the position of the SCSI simplex/duplex switch.

Removal and replacement procedures 47

9. Lift the levers, and pull the SCSI backplane out of the server.

IMPORTANT: Be sure to set the SCSI simplex/duplex switch to the appropriate setting when replacing the SCSI backplane.

To replace the component, reverse the removal procedure.

Removing the power backplane

1. Power down the server ("Powering down the server" on page 18).

2. Remove all power supplies ("Removing a redundant hot-plug power supply"

on page 59 page 58

supply, use the T-15 Torx screwdriver provided with the server to remove the shipping screw. It is located just under the port-colored plastic handle of the power supply unit.

3. Extend or remove the server from the rack ("Removing the server from the

rack" on page 19

4. Remove the access panel ("Removing the access panel" on page 19

5. Remove the system cage ("Removing the system cage" on page 20

) and power supply blanks ("Removing a power supply blank" on

NOTE: If you remove or replace the primary hot-plug power

48 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

6. Loosen the thumbscrew, and remove the power backplane from the server.

To replace the component, reverse the removal procedure.

Removing the memory backplane

1. Power down the server ("Powering down the server" on page 18).

2. Remove all memory boards ("Removing a memory board" on page 75

"Removing a memory board (non-hot-plug)" on page 73

3. Remove the processor module ("Removing the processor module" on page

4. Extend or remove the server from the rack ("Removing the server from the

rack" on page 19

5. Remove the access panel ("Removing the access panel" on page 19

Removal and replacement procedures 49

6. Open the latch, and lift the memory backplane from the server.

To replace the component, reverse the removal procedure.

Removing a hard drive blank

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

50 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

Remove the hard drive blank by squeezing the release buttons, and pulling the blank from the server.

To replace the component, reverse the removal procedure.

Removing a hot-plug SCSI hard drive

CAUTION: Always power down the server if the boot partition resides on the drive you are replacing or if you are replacing the only drive in the server.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

1. Determine the status of the hard drive from the hot-plug hard drive LEDs

("Hot-plug SCSI hard drive LED combinations" on page 111 SCSI hard drive LEDs" on page 110

2. Back up all server data on the hard drive to be removed.

, "Hot-plug

Removal and replacement procedures 51

3. Remove the hard drive.

To replace the component, reverse the removal procedure.

Removing a hot-plug SAS hard drive

CAUTION: Always power down the server if the boot partition resides on the drive you are replacing or if you are replacing the only drive in the server.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

1. Determine the status of the hard drive from the hot-plug hard drive LEDs

("SAS and SATA hard drive LED combinations" on page 113

2. Back up all server data on the hard drive to be removed.

52 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

3. Remove the hard drive.

Removing the SAS-SATA hard drive cage

1. Power down the server ("Powering down the server" on page 18).

2. Remove the access panel ("Removing the access panel" on page 19

3. Remove all hard drives ("Removing a hot-plug SAS hard drive" on page 51

and hard drive blanks ("Removing a hard drive blank" on page 49

4. Remove the screws securing the SAS hard drive cage.

)

Removal and replacement procedures 53

5. Slowly pull the SAS hard drive cage out of the server until there is enough

room to reach behind the SAS hard drive cage.

6. Disconnect all cables from the back of the SAS hard drive cage.

7. Disconnect and remove the power and SAS cables, if applicable.

To replace the SAS-SATA hard drive cage, perform the following procedures:

NOTE: You must provide a SAS controller before proceeding with the SAS hard drive cage installation.

1. Power down the server ("Powering down the server" on page 18).

2. Remove all hard drives ("Removing a hot-plug SCSI hard drive" on page 50

and hard drive blanks ("Removing a hard drive blank" on page 49

)

3. Extend the server from the rack.

4. Remove the access panel ("Removing the access panel" on page 19

5. Install the SAS controller. Refer to the directions provided with the controller

for installation instructions.

6. Route and connect the power cable to the power cable connector.

54 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

7. Route the SAS cables through the opening near the SCSI backplane and over

the center wall.

8. Connect the cables to the connectors on the back of the SAS hard drive cage.

Removal and replacement procedures 55

9. Install the SAS hard drive cage, pulling the slack in the SAS cables over the

center wall.

10. Connect the SAS cables to the controller.

11. Secure the SAS hard drive cage with the screws provided in the option kit.

12. Install the hot-plug hard drives or hard drive blanks into the SAS hard drive

cage.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

56 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

The installation is complete.

Removing the SAS-SATA backplane

1. Power down the server ("Powering down the server" on page 18).

2. Remove the access panel ("Removing the access panel" on page 19

3. Remove all hard drives ("Removing a hot-plug SAS hard drive" on page 51

and hard drive blanks ("Removing a hard drive blank" on page 49

4. Remove the screws securing the SAS hard drive cage.

5. Slowly pull the SAS hard drive cage out of the server until there is enough

room to reach behind the SAS hard drive cage.

6. Disconnect all cables from the back of the SAS hard drive cage.

)

Removal and replacement procedures 57

7. Remove the SAS backplane from the rear of the cage.

To replace the component, reverse the removal procedure.

Removing a PCI-X Hot Plug expansion board

1. Extend or remove the server from the rack ("Removing the server from the

rack" on page 19

2. Remove the access panel ("Removing the access panel" on page 19

3. Press the PCI-X Hot Plug button to remove power from the slot. When the

green power LED on the slot stops flashing, power has been removed from the slot.

4. Unlock the retaining clip (for full-length expansion boards).

58 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

5. Lift the latch, and remove the board from the server.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed.

To replace the component, reverse the removal procedure.

Removing a power supply blank

NOTE: If you remove or replace the primary hot-plug power supply, use the T-15 Torx screwdriver provided with the server to remove the shipping screw. It is located just under the port-colored plastic handle of the power supply unit.

Removal and replacement procedures 59

1. Remove the power supply blank.

To replace the component, reverse the removal procedure.

Removing a redundant hot-plug power supply

WARNING: To reduce the risk of electric shock, do not disassemble the power supply or attempt to repair it. Replace it only with the specified spare part.

CAUTION: If only one power supply is installed, do not remove the power supply unless the server has been powered down. Removing the only operational power supply will cause an immediate power loss.

NOTE: Refer to the section "Power supply LEDs (on page 100)" for information on the current status of the hot-plug power supply.

1. Disconnect the power cord from the power supply.

2. Remove the shipping screw, if applicable.

60 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

3. Remove the hot-plug power supply from the server.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

To replace the component, reverse the removal procedure.

Replacing hot-plug fans

The server supports redundant hot-plug fans ("Fan locations" on page 114) to provide proper airflow to the server if a primary fan fails.

WARNING: To prevent personal injury from hazardous energy:

Removal and replacement procedures 61

• Remove watches, rings, or other metal objects.

• Use tools with insulated handles.

• Do not place tools or metal parts on top of batteries.

IMPORTANT: Remove and replace one fan at a time. If the system detects two fan failures in the same zone, the server shuts down to avoid thermal damage.

1. Extend the server from the rack, if applicable.

2. Remove the access panel ("Removing the access panel" on page 19

3. Remove the malfunctioning hot-plug fan from the server.

4. Install the replacement fan.

5. Repeat to replace additional fans as needed.

6. Observe the LED on each installed fan to be sure it is illuminated green

("Hot-plug fan LEDs" on page 116

7. Observe the internal system health LED on the front panel to be sure it is

illuminated green ("Front panel LEDs and buttons" on page 93

NOTE: If the front panel internal system health LED is not green after you install hot-plug fans, reseat the hot-plug fan or refer to the troubleshooting section.

62 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

Memory overview

This server supports up to four memory boards. Each memory board contains four DIMM slots for a total of 16 DIMM slots in the server. Memory can be expanded by installing PC2-3200R Registered DDR2 DRAM DIMMs.

The server supports a host of AMP options to optimize server availability:

• Advanced ECC ("Advanced ECC memory" on page 64

• Online spare memory (on page 66

)

• Hot-plug mirrored memory (dual- and quad-board) ("Hot-plug mirrored

memory" on page 67

)

• Hot-plug RAID memory

Hot-plug operations can be hot-add or hot-replace. Hot-add makes additional memory resources available to the operating system. Hot-replace allows failed or degraded DIMMs to be replaced while the server is running.

The maximum supported total memory for this server is 64 GB using four memory boards. The maximum supported memory per memory board is 16 GB using four 4-GB DIMMs.

For an overview of single- and dual-rank DIMMs, refer to "Single- and DualRank DIMMs."

For DIMM slot locations and bank assignments, refer to "DIMM Slot Locations (on page 108

)."

General memory configuration requirements

)

The following configuration requirements apply regardless of the AMP mode.

• DIMMs must be installed in pairs.

• DIMM pairs in a memory bank must contain identical DIMMs.

• Always populate the DIMMs in sequential order per bank: Bank A and then

Bank B.

Removal and replacement procedures 63

• Always populate the memory boards in sequential order: Board 1, Board 2,

Board 3, and Board 4. Any deviation from this requirement results in the server defaulting to Advanced ECC ("Advanced ECC memory" on page 64

)

on the next reboot.

• Dual-rank DIMMs must be populated before single-rank DIMMs (dual-rank

DIMMs must be in the lower bank).

• The following table lists all valid combinations of single- and dual-rank

DIMM configurations for a memory board. "Single" indicates a bank of single-rank DIMMs. "Dual" indicates a bank of dual-rank DIMMs.

Configuration Bank A Bank B

1 Single

2 Single Single

3 Dual

4 Dual Single

5 Dual Dual

NOTE: A bank contains 2 DIMMs.

• The server can be configured for any AMP mode in RBSU. RBSU displays a

warning message if the selected AMP mode is not supported by the current DIMM configuration. However, if the DIMM configuration does not match the AMP mode selected in RBSU, the server defaults to Advanced ECC ("Advanced ECC memory" on page 64

) on the next reboot. When this occurs, a message displays during POST and the status LED for the configured AMP mode flashes amber.

• Unpopulated memory boards (those without any installed DIMMs) can be

installed in the server for storing extra memory boards.

• If your server contains more than 4 GB of memory, consult your operating

system documentation for additional requirements.

64 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

Single- and dual-rank DIMMs

PC2-3200 DIMMs can either be single- or dual-rank. While it is not normally important for you to differentiate between these two types of DIMMs, certain DIMM configuration requirements are based on these classifications.

Certain configuration requirements exist with single- and dual-rank DIMMs that allow the architecture to optimize performance. A dual-rank DIMM is similar to having two separate DIMMs on the same module. Although only a single DIMM module, a dual-rank DIMM acts as if it were two separate DIMMs. The primary reason for the existence of dual-rank DIMMs is to provide the largest capacity DIMM given the current DIMM technology. If the maximum DIMM technology allows for creating 2-GB single-rank DIMMs, a dual-rank DIMM using the same technology would be 4-GB.

Advanced ECC memory

Advanced ECC is the default memory protection mode for this server. In Advanced ECC, the server is protected against correctable memory errors. The server will provide notification if the level of correctable errors exceeds a predefined threshold rate. The server does not fail because of correctable memory errors.

Advanced ECC provides additional protection over Standard ECC in that it is possible to correct certain memory errors that would otherwise be uncorrectable and result in a server failure. Whereas Standard ECC can correct single-bit memory errors, Advanced ECC can correct single-bit memory errors and multibit memory errors if all failed bits are on the same DRAM device on the DIMM.

The following guidelines apply to Advanced ECC memory:

• All general memory requirements apply ("General memory configuration

requirements" on page 62

• Advanced ECC mode is supported with one to four memory boards.

Removal and replacement procedures 65

• Board insertions do not convert the AMP mode while the server is running.

A server cannot be converted from Advanced ECC to another AMP mode by inserting a board while the server is running. Board insertions in Advanced ECC are solely for making additional memory resources available to the operating system.

• Advanced ECC is the only mode in which hot-add operations are supported,

and is the only mode in which the amount of memory available to the operating system can be increased without a reboot.

• If a memory board (which contains DIMMs) is unlocked while in Advanced

ECC mode, audio alarms and visual alerts occur.

The following rules apply to hot-add operations. Hot-add is performed by adding a memory board while the server is running, and the additional memory is made available to the operating system without a reboot.

• Boards must be inserted sequentially.

• Multiple hot-add board insertions can be performed one at a time on the

same server. For example, if a server has three empty memory board slots, three hot-add board insertions can be performed.

• If multiple hot-add operations are performed, allow one board insertion

operation to complete (as indicated by the memory board LEDs ("Memory board components and LEDs" on page 94

) and operating system logs) before

inserting another memory board.

CAUTION: When the memory board locking switch is unlocked in

a mode that does not support hot-add or hot-replace capabilities, audio alarms and visual alerts occur. Removing the memory board at this point causes server failure.

To end the audio alarms and visual alerts, move the memory board locking switch back to the locked position. This action does not result in data corruption or server failure.

If removal of a single memory board is required and it is the only memory board, power down the server and make the necessary memory changes.

66 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

Online spare memory

Online spare memory provides a higher level of memory protection than Advanced ECC ("Advanced ECC memory" on page 64 memory, the probability of a server failing because of uncorrectable memory errors is reduced.

In this mode, degraded memory that is receiving a high rate of correctable memory errors is automatically disengaged and a replacement set of memory is used in its place. Because DIMMs that are receiving a high rate of correctable memory errors have an increased probability of receiving an uncorrectable memory error (which results in a server failure), the server experiences higher availability. The degraded memory can be replaced during scheduled downtime and poses no additional risk to the server.

Online spare memory is supported with one to four memory boards installed. On this server, each installed memory board is protected by its own spare memory. No operating system support is required.

The following guidelines apply to online spare memory:

). With online spare

• All general memory requirements apply ("General memory configuration

requirements" on page 62

• Online spare memory supports 1, 2, 3, or 4 memory boards.

• Each board must have a valid online spare configuration. No dependencies

exist for the configuration between different memory boards.

• Each memory board includes its own online spare bank. All boards will

operate in online spare memory mode independently. Each board can failover to its online spare bank independent of the other memory boards. Some boards can be in degraded online spare mode while others are still in operational online spare memory mode.

• The minimum valid online spare configuration for a memory board requires

at least one bank of dual-rank DIMMs or two banks of single-rank DIMMs. If the server does not meet these requirements, an error message appears during POST and the server defaults to Advanced ECC ("Advanced ECC memory" on page 64

• The server automatically configures the optimal online spare solution.

Removal and replacement procedures 67

• Hot-plug operations are not supported.

HP recommends the following configurations. These configurations result in optimal use of memory. Other configurations are valid, but do not result in the maximum amount of installed memory being available to the operating system.

• If only single-rank DIMMs are used on a memory board, all DIMMs should

be of the same size on that memory board.

• If only dual-rank DIMMs are used on a memory board, all DIMMs should be

of the same size on that memory board.

• If a mixture of single- and dual-rank DIMMs are used on a memory board,

the dual-rank DIMMs should be twice the size of any single-rank DIMM.

After installing DIMMs, use RBSU to configure the server ("Configuring the memory" on page 70

) for online spare memory support.

Hot-plug mirrored memory

Hot-plug mirrored memory provides a higher level of memory protection than either Advanced ECC ("Advanced ECC memory" on page 64 memory (on page 66

). With hot-plug mirrored memory, the server is protected against uncorrectable memory errors that would otherwise result in server failure. Hot-plug mirrored memory allows the server to keep two copies of all memory data on separate memory boards.

) or online spare

If an uncorrectable error is encountered, the proper data is retrieved from the memory board that did not fail. In addition, hot-plug mirrored memory allows failed or degraded DIMMs to be replaced while the server is running without requiring server downtime. The memory board with the failed DIMMs can be removed, failed DIMMs replaced, and the board re-inserted into the server without any interruption to the operating system.

Hot-plug mirrored memory is supported with either two or four memory boards installed. No operating system support is required.

Hot-plug mirrored memory has two configurations: dual-board and quad-board. Single-board mirrored memory is not supported. For either mode, choose "Mirrored Memory with Advanced ECC" in RBSU.

68 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

The following guidelines apply to hot-plug mirrored memory:

• All general memory requirements apply ("General memory configuration

requirements" on page 62

• Hot-plug mirrored memory is supported with two or four memory boards.

• Memory boards 1 and 2 are populated for dual-board hot-plug mirrored

memory. Boards 1, 2, 3, and 4 are populated for quad-board hot-plug mirrored memory. Any deviation from these guidelines results in the server defaulting to Advanced ECC ("Advanced ECC memory" on page 64

• Memory boards 1 and 2 form a mirrored pair for dual-board hot-plug

mirrored memory. For quad-board hot-plug mirrored memory, memory boards 3 and 4 also form a mirrored pair.

• Memory boards within a mirrored pair must have the same amount of total

memory. However, each board of the mirrored pair may have different DIMM configurations as long as they have equal total size. For example, memory boards 1 and 2 could each contain 2 GB of physical memory per board with board 1 containing two 1-GB DIMMs and board 2 containing four 512-MB DIMMs.

• The amount of memory between mirrored pairs can be different in quad-

board Hot-Plug Mirrored Memory mode. For example, memory pair 1 (boards 1 and 2) can contain 2 GB each while memory pair 2 (boards 3 and

4) contain 4 GB each.

• In quad-board hot-plug mirrored memory, the two pairs of memory boards

operate independently. One of the pairs of memory boards can be degraded while the other pair of memory boards can still be fully mirrored.

• Hot-add operations are not supported. Board removals and insertions in Hot-

Plug Mirrored Memory mode are solely for the purpose of hot-replace operations.

• For hot-replace to function properly, the memory board must be re-inserted

into the location from which it was removed. If the board is placed into the incorrect slot (for example, if board 2 is removed in dual-board mode and reinserted into memory slots 3 or 4), a configuration error occurs. Attempting to insert a board into the improper position results in audio alarms and visual alerts.

Removal and replacement procedures 69

• Replace only one board at a time. That is, if memory boards 2 and 4 both

contain memory errors, remove board 2, correct the error, and replace board

2. Wait for the board status LED to stop flashing before proceeding to board

• If a board is inserted into a valid memory slot but with an invalid DIMM

configuration (including too much or too little memory), a DIMM configuration error occurs and a visual alert occurs (refer to Memory Board Components and LEDs (on page 94

)).

• If you remove a board while the server is running and do not replace the

board, the server defaults to Advanced ECC ("Advanced ECC memory" on page 64

) on the next reboot.

Hot-plug RAID memory

Hot-plug RAID memory provides a similar level of memory protection as hotplug mirrored memory (on page 67 memory. Hot-plug RAID memory protects the server against uncorrectable memory errors that would otherwise result in a server failure.

) but obtains this protection using less total

Although hot-plug mirrored memory keeps two copies of all memory data, hotplug RAID memory keeps only one copy of all memory data and additional parity information. If an uncorrectable memory error is encountered, the server can create the proper data using the parity information and the information from the other memory boards that contain no failures. In a hot-plug RAID memory configuration, 25% of the installed memory is not available to the operating system. In a hot-plug mirrored memory configuration, however, 50% of the installed memory is not available to the operating system.

As with hot-plug mirrored memory, hot-plug RAID memory allows failed or degraded DIMMs to be replaced while the server is running without requiring server downtime. The memory board with the failed DIMMs can be removed, failed DIMMs replaced, and the board re-inserted into the server without any interruption to the operating system.

Hot-plug RAID memory is only supported if all four memory boards are installed. No operating system support is required.

The following guidelines apply to hot-plug RAID memory:

70 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

• All general memory requirements apply ("General memory configuration

requirements" on page 62

• Hot-plug RAID memory is only supported with four memory boards.

• All four memory boards must have the same amount of total memory.

However, each board can have different DIMM configurations as long as they have equal total size. Any deviation from this rule results in the server defaulting to Advanced ECC ("Advanced ECC memory" on page 64

• Hot-replace operations are supported.

• If you remove a board while the server is running and do not replace it, the

server defaults to Advanced ECC on the next reboot.

Configuring the memory

Configuring the memory system of the server requires configuring both hardware and software.

To configure the memory:

1. Install the correct amount of memory for the desired AMP mode. For a list of

AMP options, refer to "Memory Options." For more information, refer to "General Memory Configuration Requirements (on page 62

2. Test the DIMMs for all AMP modes, except Advanced ECC, before

configuring the AMP mode in RBSU. The two testing methods are:

– POST memory test (on page 70 – ROM-Based Diagnostics test ("ROM-based diagnostics" on page 71

3. Select the AMP mode ("Selecting the AMP mode" on page 71).

POST memory test

1. Power on the server.

2. Press the F9 key, when prompted, to enter RBSU.

3. Select Advanced Options.

)."

)

NOTE: If the total amount of memory has changed, the POST

Memory Test will run automatically. Additional memory testing is not necessary.

Removal and replacement procedures 71

4. Change POST Speed Up to Disable.

5. Press any key to return to the RBSU main menu.

6. Press the F10 key, when prompted, to exit RBSU. The server reboots and

tests all memory in the system.

7. Once the memory has been tested, re-enable POST Speed Up for faster

system boot, if desired.

ROM-based diagnostics

1. Power on the server.

2. Press the F10 key, when prompted, to enter the System Maintenance menu.

3. Select Diagnostics.

4. Run the Memory Diagnostics.

5. Once the memory has been tested, exit the utility and reboot.

6. Select the AMP mode ("Selecting the AMP mode" on page 71

Selecting the AMP mode

1. Upon reboot, press the F9 key, when prompted, to enter RBSU.

2. Select System Options.

3. Select Advanced Memory Protection.

4. Select the desired memory mode.

– Advanced ECC (hot-add enabled) – Advanced ECC (hot-add disabled) – Online Spare Memory with Advanced ECC – Hot-Plug Mirrored Memory with Advanced ECC – Hot-Plug RAID Memory with Advanced ECC

5. Press the Escape key twice to go back to the main RBSU menu.

6. Press the F10 key, when prompted, to exit RBSU. The server reboots and

tests all memory in the system.

72 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

IMPORTANT: To reconfigure the memory mode after initial setup,

you must reboot the system, enter RBSU, and select the desired AMP mode.

Memory boards and DIMMs

Memory board and DIMM removal and replacement procedures can be either hot-replace or non-hot-plug, depending on how the server is configured. Hotreplace enables failed or degraded DIMMs to be replaced while the server is running, and has no operating system requirements.

When the server is configured for hot-plug mirrored memory or hot-plug RAID memory, you can perform a hot-replacement procedure without powering down the server or experiencing server downtime:

1. Remove a memory board ("Removing a memory board" on page 75

"Removing a memory board (non-hot-plug)" on page 73

2. Replace failed or degraded DIMMs ("Removing DIMMs" on page 76

3. Reinstall the memory board in the slot from which it was removed.

The replacement procedures in this section apply to both hot-replace and nonhot-plug memory procedures, except as noted.

IMPORTANT: Be sure to power down the server when performing

board removal procedures in a server that is not configured for Advanced ECC, hot-plug mirrored memory, or hot-plug RAID memory.

Observe the following warnings when performing a hot-plug replacement procedure.

WARNING: Always comply with all electrostatic and thermal guidelines to prevent bodily injury and ensure a properly functioning system when performing hot-plug operations.

WARNING: To prevent personal injury from hazardous energy:

• Remove watches, rings, or other metal objects.

• Use tools with insulated handles.

• Do not place tools or metal parts on top of batteries.

Removal and replacement procedures 73

Removing a memory board blank

To remove the memory board blank, squeeze the levers and pull the blank out of the server.

Removing a memory board (non-hot-plug)

1. Power down the server ("Powering down the server" on page 18

2. Unlock the locking switch, and open the release latch.

3. Use the ejector lever to pull the memory board out of the server.

74 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

4. Open the memory board.

5. Replace the DIMM ("Removing DIMMs" on page 76

IMPORTANT: Be sure to observe all DIMM installation requirements for the desired memory mode.

6. Close the memory board.

IMPORTANT: Be sure that the locking switch is unlocked. The memory board will not seat in the server if the locking switch is locked.

7. Install the memory board.

Removal and replacement procedures 75

8. Close the ejector lever, and lock the locking switch.

9. Power up the server.

10. Reference the memory board LEDs ("Memory board components and LEDs"

on page 94

) to be sure that the memory board is functioning properly.

Removing a memory board

1. Power down the server if the server is not configured for hot-plug RAID

memory or hot-plug mirrored memory.

CAUTION: Only memory boards with a green Removable LED can be removed. Do not attempt to remove any memory board with the Removable LED off.

CAUTION: To prevent system failure, do not remove the memory board from the server until the board status LED stops flashing.

2. Unlock the locking switch, and open the release latch.

3. Use the ejector lever to pull the memory board out of the server.

NOTE: While the memory board with the failed or degraded DIMM is being replaced, the server continues to read and write from the operational memory board.

76 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

Removing DIMMs

1. Remove the memory board using the appropriate hot-replace or non-hot-plug

procedure ("Removing a memory board (non-hot-plug)" on page 73

2. Remove the DIMM.

To replace the component, reverse the removal procedure.

Diagnostic tools

In this section

SmartStart software ......................................................................................................................77

SmartStart Scripting Toolkit.........................................................................................................78

HP Instant Support Enterprise Edition .........................................................................................79

Option ROM Configuration for Arrays........................................................................................79

HP ROM-Based Setup Utility ......................................................................................................80

ROMPaq utility ............................................................................................................................80

System Online ROM flash component utility ..............................................................................81

Integrated Management Log.........................................................................................................81

Integrated Lights-Out technology.................................................................................................82

Automatic Server Recovery..........................................................................................................82

HP Systems Insight Manager .......................................................................................................83

HP Insight Diagnostics .................................................................................................................83

USB support .................................................................................................................................84

Troubleshooting the system using port 85 codes..........................................................................84

SmartStart software

SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations.

SmartStart assists the deployment process by performing a wide range of configuration activities, including:

• Configuring hardware using embedded configuration utilities, such as RBSU

and ORCA

• Preparing the system for installing "off-the-shelf" versions of leading

operating system software

• Installing optimized server drivers, management agents, and utilities

automatically with every assisted installation

78 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

• Testing server hardware using the Insight Diagnostics Utility ("HP Insight

Diagnostics" on page 83

)

• Installing software drivers directly from the CD. With systems that have

internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software.

• Enabling access to the Array Configuration Utility, Array Diagnostic Utility,

and Erase Utility

SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/smartstart

SmartStart Scripting Toolkit

The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process.

Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are used to automate many of the manual steps in the server configuration process. This automated server configuration process cuts time from each server deployed, making it possible to scale server deployments to high volumes in a rapid manner.

For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website (http://www.hp.com/servers/sstoolkit

Diagnostic tools 79

HP Instant Support Enterprise Edition

ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices, a feature of HP support. ISEE provides continuous hardware event monitoring and automated notification to identify and prevent potential critical problems. Through remote diagnostic scripts and vital system configuration information collected about your systems, ISEE enables fast restoration of your systems. Install ISEE on your systems to help mitigate risk and prevent potential critical problems.

For more information on ISEE, refer to the HP website (http://www.hp.com/hps/hardware/hw_enterprise.html

To download HP ISEE, visit the HP website (http://www.hp.com/hps/hardware/hw_downloads.html

For installation information, refer to the HP ISEE Client Installation and Upgrade Guide (ftp://ftp.hp.com/pub/services/hardware/info/isee_client.pdf

Option ROM Configuration for Arrays

Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign RAID levels, and establish online spare configurations.

The utility also provides support for the following functions:

• Reconfiguring one or more logical drives

• Viewing the current logical drive configuration

• Deleting a logical drive configuration

• Setting the controller to be the boot controller

If you do not use the utility, ORCA will default to the standard configuration.

For more information regarding array controller configuration, refer to the controller user guide.

80 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD.

HP ROM-Based Setup Utility

RBSU, an embedded configuration utility, performs a wide range of configuration activities that may include:

• Configuring system devices and installed options

• Displaying system information

• Selecting the primary boot controller

• Configuring memory options

• Language selection

For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website

(http://www.hp.com/servers/smartstart

ROMPaq utility

Flash ROM enables you to upgrade the firmware (BIOS) with system or option ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the diskette drive and boot the system.

The ROMPaq utility checks the system and provides a choice (if more than one exists) of available ROM revisions. This procedure is the same for both system and option ROMPaq utilities.

For more information about the ROMPaq utility, refer to the HP website (http://www.hp.com/servers/manage

Diagnostic tools 81

System Online ROM flash component utility

The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers. This tool has the following features:

• Works offline and online

• Supports Microsoft® Windows NT®, Windows® 2000, Windows® Server

2003, Novell Netware, and Linux operating systems

IMPORTANT: This utility supports operating systems that may not be supported by the server. For operating systems supported by the server, refer to the HP website (http://www.hp.com/go/supportos

• Integrates with other software maintenance, deployment, and operating

system tools

• Automatically checks for hardware, firmware, and operating system

dependencies, and installs only the correct ROM upgrades required by each target server

To download the tool and for more information, refer to the HP website (http://h18000.www1.hp.com/support/files/index.html

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

• From within HP SIM ("HP Systems Insight Manager" on page 83

• From within Survey Utility

• From within operating system-specific IML viewers

– For NetWare: IML Viewer – For Windows®: IML Viewer

)

82 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

– For Linux: IML Viewer Application

• From within HP Insight Diagnostics (on page 83

For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.

Integrated Lights-Out technology

The iLO subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO independent of the host server and its operating system. The iLO subsystem provides remote access to any authorized network client, sends alerts, and provides other server management functions.

Using iLO, you can:

• Remotely power up, power down, or reboot the host server.

• Send alerts from iLO regardless of the state of the host server.

• Access advanced troubleshooting features through the iLO interface.

• Diagnose iLO using HP SIM through a web browser and SNMP alerting.

For more information about iLO features, refer to the Integrated Lights-Out User Guide on the Documentation CD or on the HP website

(http://www.hp.com/servers/lights-out

)

Automatic Server Recovery

ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server.

Diagnostic tools 83

ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.

HP Systems Insight Manager

HP SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices.

IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, hard drives, and memory modules.

For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim

HP Insight Diagnostics

HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, launch the SmartStart CD.

HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft® Windows® and Linux versions, the utility helps to ensure proper system operation.

For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags

84 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

USB support

HP provides both standard USB support and legacy USB support. Standard support is provided by the operating system through the appropriate USB device drivers. HP provides support for USB devices before the operating system loads through legacy USB support, which is enabled by default in the system ROM. HP hardware supports USB version 1.1 or 2.0, depending on the version of the hardware.

Legacy USB support provides USB functionality in environments where USB support is normally not available. Specifically, HP provides legacy USB functionality for:

• POST

• RBSU

• Diagnostics

• DOS

• Operating environments which do not provide native USB support

For more information on ProLiant USB support, refer to the HP website (http://h18004.www1.hp.com/products/servers/platforms/usb-support.html

Troubleshooting the system using port 85 codes

1. Locate the port 85 code display on the media board.

IMPORTANT: Be sure the port 84/85 switch is set to display port 85 codes on the media board ("Setting the switch to view port 85 codes" on page 107

2. Locate the code in the following table.

3. Reference the designated section in this guide for the appropriate

troubleshooting steps.

For example, if the port 85 code displays "31h," refer to "Processor-related port 85 codes (on page 85

)" for more information.

Diagnostic tools 85

Port 85 code Description

3xh Port 85 codes in this format indicate processor-related errors. Refer to

"Processor-related port 85 codes (on page 85)" for more information.

4xh Port 85 codes in this format indicate memory-related errors. Refer to "Memory-

related port 85 codes (on page 86

6xh Port 85 codes in this format indicate expansion board-related errors. Refer to

"Expansion board-related port 85 codes (on page 87

)" for more information.

All other codes, including 00h, 01h, and 5xh

Port 85 codes in this range cover several areas. Refer to the section "Miscellaneous port 85 codes (on page 88

Processor-related port 85 codes

Processor-related port 85 codes display on the media board in the format 3xh.

IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step.

To troubleshoot processor-related error codes:

1. Bring the server to base configuration by removing all components that are

not required by the server to complete POST. This process can include removing all:

– Expansion boards ("Removing a non-hot-plug expansion board" on page

, "Removing a PCI-X Hot Plug expansion board" on page 57)

– Processors ("Removing a processor" on page 26

installed in socket 1

IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server will not function properly.

)" for more information.

), except the processor

– PPMs ("Removing a PPM" on page 29), except the PPM installed in slot

– DIMMS ("Removing DIMMs" on page 76

), except the first bank from

one memory board

– Hard drives ("Removing a hot-plug SCSI hard drive" on page 50

)

– Peripheral devices

86 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

2. Reseat the processor in socket 1.

3. Reseat the remaining processors, rebooting after each installation to identify

any failed processors.

IMPORTANT: Populate the processors in the following order: 1, 2, 4, 3.

IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the PPM is missing.

4. Replace the processor in socket 1.

5. Replace the processor board, if applicable.

6. Replace the system board.

IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server serial number through RBSU ("Re-entering the server serial number and product ID" on page 41

Memory-related port 85 codes

Memory-related port 85 codes display on the media board in the format 4xh.

IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step.

To troubleshoot memory-related error codes:

1. Check the memory board LEDs ("Memory board components and LEDs" on

page 94

) for any identified errors or failed DIMMs, and take corrective

action.

2. Bring the server to base configuration by removing all components that are

not required by the server to complete POST. This process can include removing all:

– Expansion boards ("Removing a non-hot-plug expansion board" on page

, "Removing a PCI-X Hot Plug expansion board" on page 57)

– Processors ("Removing a processor" on page 26

), except the processor

installed in socket 1

IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server will not function properly.

Diagnostic tools 87

– PPMs ("Removing a PPM" on page 29), except the PPM installed in slot

– DIMMS ("Removing DIMMs" on page 76

one memory board

– Hard drives ("Removing a hot-plug SCSI hard drive" on page 50 – Peripheral devices

3. Reseat the remaining memory boards, rebooting after each installation to

isolate any failed memory boards.

4. Replace the DIMMs with a remaining bank of memory.

5. Replace the memory board.

6. Replace the system board.

IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server serial number through RBSU ("Re-entering the server serial number and product ID" on page 41

Expansion board-related port 85 codes

Expansion board-related port 85 codes display on the media board in the format 6xh.

IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step.

), except the first bank from

)

To troubleshoot expansion board-related error codes:

1. Reseat all expansion boards.

2. Bring the server to base configuration by removing all components that are

not required by the server to complete POST. This process can include removing all:

– Expansion boards ("Removing a non-hot-plug expansion board" on page

, "Removing a PCI-X Hot Plug expansion board" on page 57)

– Processors ("Removing a processor" on page 26

), except the processor

installed in socket 1

88 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server will not function properly.

– PPMs ("Removing a PPM" on page 29), except the PPM installed in slot

– DIMMS ("Removing DIMMs" on page 76

one memory board

– Hard drives ("Removing a hot-plug SCSI hard drive" on page 50 – Peripheral devices

3. Install the expansion boards one at a time, rebooting between each

installation to isolate the failed expansion board.

4. Replace the failed expansion board, if applicable.

5. Replace the PCI riser board, if applicable.

6. Replace the system board.

IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server serial number through RBSU ("Re-entering the server serial number and product ID" on page 41

Miscellaneous port 85 codes

To troubleshoot all other port 85 codes:

IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step.

1. Bring the server to base configuration by removing all components that are

not required by the server to complete POST. This process can include removing all:

), except the first bank from

)

– Expansion boards ("Removing a non-hot-plug expansion board" on page

, "Removing a PCI-X Hot Plug expansion board" on page 57)

– Processors ("Removing a processor" on page 26

), except the processor

installed in socket 1

IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server will not function properly.

Diagnostic tools 89

– PPMs ("Removing a PPM" on page 29), except the PPM installed in slot

– DIMMS ("Removing DIMMs" on page 76

), except the first bank from

one memory board

– Hard drives ("Removing a hot-plug SCSI hard drive" on page 50

)

– Peripheral devices

2. Install each remaining system component, rebooting between each

installation to isolate any failed components.

3. Clear the system NVRAM ("System maintenance switch" on page 103

4. Replace the system board.

IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server serial number through RBSU ("Re-entering the server serial number and product ID" on page 41

Server component identification

In this section

Front panel components................................................................................................................92

Front panel LEDs and buttons......................................................................................................93

Memory board components and LEDs.........................................................................................94

Processor module LEDs ...............................................................................................................97

Rear panel components.................................................................................................................98

Rear panel LEDs and buttons .......................................................................................................99

Power supply LEDs....................................................................................................................100

System board components..........................................................................................................102

DIMM slot locations...................................................................................................................108

SCSI IDs.....................................................................................................................................108

Hot-plug SCSI hard drive LEDs.................................................................................................110

Hot-plug SCSI hard drive LED combinations............................................................................111

SATA or SAS IDs ......................................................................................................................112

SATA or SAS hard drive LEDs .................................................................................................113

SAS and SATA hard drive LED combinations ..........................................................................113

Fan locations...............................................................................................................................114

Hot-plug fan LEDs .....................................................................................................................116

BBWC LEDs..............................................................................................................................117

92 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

Front panel components

Item Description

1 Memory board or blank

2 USB port

3 Optional multibay drive or blank

4 DVD drive

5 Processor module

6 Hard drive bay

Server component identification 93

Front panel LEDs and buttons

Item Description Status

1 UID switch and LED Blue = Activated

Flashing blue = Server being managed remotely Off = Deactivated

2 Internal system health

LED

3 External system health

LED

4 NIC 1 link/activity LED Green = Linked to network

Green = Normal (system on) Flashing amber = System health is degraded Flashing red = System health is critical Off = Normal (system off)

Flashing green = Linked with activity on the network Off = No network connection

94 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

Item Description Status

5 NIC 2 link/activity LED Green = Linked to network

Flashing green = Linked with activity on the network Off = No network connection

6 Power on/Standby button

and LED

Amber = System has AC power and is in standby mode Green = System has AC power and is turned on Off = System has no AC power

Memory board components and LEDs

Error indicators remain illuminated when the system is powered off so that the status of the LEDs can still be seen. This behavior matches the behavior of all the other error indicators in the server.

The indicators are only cleared in the following situations:

• If the locking switch is locked after the board is reinstalled

• If the server is rebooted

• If the board is removed from the server

CAUTION: When the memory board locking switch is unlocked in a mode that does not support hot-add or hot-replace capabilities, audio alarms and visual alerts occur. Removing the memory board at this point causes server failure.

To end the audio alarms and visual alerts, move the memory board locking switch back to the locked position. This action does not result in data corruption or server failure.

Server component identification 95

If removal of a single memory board is required and it is the only memory board, power down the server and make the necessary memory changes.

Item Description Status

1 Locking switch N/A

2 Release latch N/A

3 Ejector lever N/A

4 Removable Off = Do not remove memory board if

server is powered on Green = Memory board can be safely

removed

5 DIMM LEDs (1–4) Off = Normal or DIMM not installed

Amber = Uncorrectable error detected or correctable error threshold reached

Flashing amber = DIMM configuration error

96 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

Item Description Status

6 Spare Off = Board not online or board not

configured for Online Spare Memory mode Amber = Correctable error threshold

reached; server is in degraded Online Spare Memory mode

Flashing amber = Memory configuration error*

Green = Online Spare Memory mode

7 Mirrored Off = Board not online or board not

configured for Hot-Plug Mirrored Memory mode

Amber = Server is in degraded Hot-Plug Mirrored Memory mode

Flashing amber = Memory configuration error*

Green = Hot-Plug Mirrored Memory mode

8 RAID Off = Board not online or board not

configured for Hot-Plug RAID Memory mode

Amber = Server is in degraded Hot-Plug RAID Memory mode

Flashing amber = Memory configuration error*

Green = Hot-Plug RAID Memory mode

9 Board Off = Power off or locking switch unlocked

Amber = Memory error detected Flashing amber = Memory configuration

error* Flashing green = Board is rebuilding Green = Normal

* AMP configuration errors occur when the current memory configuration is not valid for the configured AMP mode:

Server component identification 97

• If the mode selected is the desired mode, modify the DIMM or board

configuration to support the desired mode. For more information, refer to "Memory Options."

• If the mode selected is not the desired mode, run RBSU and change the AMP

mode. For more information, refer to the section "HP ROM-Based Setup Utility (on page 80

NOTE: If the Spare, Mirrored, and RAID LEDs are off, the server is in Advanced ECC mode. Refer to "HP ROM-Based Setup Utility (on page 80

)" for more information.

)."

Processor module LEDs

PPM LED (1) Processor LED

(2)

Off Off Off One of the following conditions exist:

Off Amber Flashing amber Pre-failure error threshold exceeded; LEDs will

External health LED

Description

• No AC power present

• Normal

clear after the next reboot

98 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

PPM LED (1) Processor LED

(2)

External health LED

Description

Off Amber Flashing red One or more of the following conditions exist:

• The processor was replaced and the LEDs will clear after the next reboot

• Processor failed

Off Flashing amber Flashing red Processor configuration error detected

Amber Off Flashing red PPM failed

Flashing amber Off Flashing red One or more of the following conditions exist:

• PPM not installed

• PPM configuration error detected

Rear panel components

Item Description Item Description

1 PCI-X non-hot-plug slot 7, 64-bit/100-

MHz

2 PCI-X non-hot-plug slot 6, 64-bit/100-

MHz

11 NIC port 2

12 NIC port 1

Server component identification 99

Item Description Item Description

3 PCI-X non-hot-plug slot 5, 64-bit/133-

MHz

4 PCI-X non-hot-plug slot 4, 64-bit/133-

MHz

5 PCI-X non-hot-plug slot 3, 64-bit/133-

MHz

6 Optional PCI-X Hot Plug or optional

PCI Express non-hot-plug expansion slot 2

7 Optional PCI-X Hot Plug or optional

PCI Express non-hot-plug expansion slot 1

8 T-15 Torx screwdriver 18 iLO NIC

9 Optional power supply (redundant) 19 UID

10 Power supply (primary)

13 Serial port

14 USB ports

15 Video port

16 Keyboard port

17 Mouse port

Rear panel LEDs and buttons

100 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide

Item Description LED color Status

1 NIC 1 Activity LED Green On or flashing = Network activity

Off = No network activity

2 NIC 1 Link LED Green On = Linked to network

Off = Not linked to network

3 NIC 2 Activity LED Green On or flashing = Network activity

Off = No network activity

4 NIC 2 Link LED Green On = Linked to network

Off = Not linked to network

5 iLO NIC Activity LED Green On or flashing = Network activity

Off = No network activity

6 iLO NIC Link LED Green On = Linked to network

Off = Not linked to network

7 UID LED Blue On = Activated

Flashing = Server remotely managed Off = Deactivated

HP ProLiant DL580 Generation 3 Maintenance and Service Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Illustrated parts catalog

Customer self repair

Mechanical components

System components

Removal and replacement procedures

Required tools

Safety considerations

Preventing electrostatic discharge

Server warnings and cautions

Preparation procedures

Extending the server from the rack

Powering down the server

Removing the server from the rack

Removing the access panel

Removing the system cage

Removing the front bezel

Removing a media drive blank

Removing a media drive

Removing the processor module

Removing a processor

Removing a PPM

Removing a PCI latch

Removing a PCI retaining clip

Removing the PCI-X Hot Plug basket

Removing a non-hot-plug expansion board

Removing the PCI-X Hot Plug mezzanine option

Removing the PCI Express mezzanine option

Recovering data from the BBWC

Removing the BBWC battery pack

Removing the BBWC cache module

Removing the system board

Re-entering the server serial number and product ID

Removing the system battery

Removing the media board

Removing the SCSI backplane

Removing the power backplane

Removing the memory backplane

Removing a hard drive blank

Removing a hot-plug SCSI hard drive

Removing a hot-plug SAS hard drive

Removing the SAS-SATA hard drive cage

Removing the SAS-SATA backplane

Removing a PCI-X Hot Plug expansion board

Removing a power supply blank

Removing a redundant hot-plug power supply

Replacing hot-plug fans

Memory overview

General memory configuration requirements

Single- and dual-rank DIMMs

Advanced ECC memory

Online spare memory

Hot-plug mirrored memory

Hot-plug RAID memory

Configuring the memory

POST memory test

ROM-based diagnostics

Selecting the AMP mode

Memory boards and DIMMs

Removing a memory board blank

Removing a memory board (non-hot-plug)

Removing a memory board

Removing DIMMs

Diagnostic tools

SmartStart software

SmartStart Scripting Toolkit

HP Instant Support Enterprise Edition

Option ROM Configuration for Arrays

HP ROM-Based Setup Utility

ROMPaq utility

System Online ROM flash component utility

Integrated Management Log

Integrated Lights-Out technology

Automatic Server Recovery

HP Systems Insight Manager

HP Insight Diagnostics