and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for
technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Intel and
Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States
and other countries. Linux is a U.S. registered trademark of Linus Torvalds.
June 2005 (Third Edition)
Part Number 379041-003
Audience assumptions
This guide is for an experienced service technician. HP assumes you are qualified in the servicing
of computer equipment and trained in recognizing hazards in products with hazardous energy
levels and are familiar with weight and stability precautions for rack installations.
System components ........................................................................................................................9
Customer self repair
What is customer self repair?
HP's customer self-repair program offers you the fastest service under either
warranty or contract. It enables HP to ship replacement parts directly to you so
that you can replace them. Using this program, you can replace parts at your own
convenience.
A convenient, easy-to-use program:
• An HP support specialist will diagnose and assess whether a replacement
part is required to address a system problem. The specialist will also
determine whether you can replace the part.
• Replacement parts are express-shipped. Most in-stock parts are shipped the
very same day you contact HP. You may be required to send the defective
part back to HP, unless otherwise instructed.
• Available for most HP products currently under warranty or contract. For
information on the warranty service, refer to the HP website
(http://h18004.www1.hp.com/products/servers/platforms/warranty/index.htm
l).
For more information about HP's customer self-repair program, contact your
local service provider. For the North American program, refer to the HP website
(http://www.hp.com/go/selfrepair
).
Customer replaceable parts are identified in the following tables.
8 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide
Mechanical components
Item Description Assembly
part number
1 a) Blank, power supply 366450-002 — Yes
2 b) Blank, CD/DVD/diskette 377569-001 — Yes
3 c) Blank, memory board 374278-001 — Yes
4 Bezel, ProLiant DL580 G3 Server 367600-001 376481-001 Yes
14 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide
Required tools
You need the following items for some procedures:
• Torx T-15 screwdriver (provided with the server ("Rear panel components"
on page 98
))
• Phillips screwdriver
• Flat-head screwdriver
• Diagnostics Utility
Safety considerations
Before performing service procedures, review all the safety information.
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow
when setting up the system or handling parts. A discharge of static electricity
from a finger or other conductor may damage system boards or other staticsensitive devices. This type of damage may reduce the life expectancy of the
device.
To prevent electrostatic damage:
• Avoid hand contact by transporting and storing products in static-safe
containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-
free workstations.
• Place parts on a grounded surface before removing them from their
containers.
• Avoid touching pins, leads, or circuitry.
Removal and replacement procedures 15
• Always be properly grounded when touching a static-sensitive component or
assembly.
Server warnings and cautions
Before installing a server, be sure that you understand the following warnings
and cautions.
WARNING: To reduce the risk of electric shock or damage to
the equipment:
• Do not disable the power cord grounding plug. The grounding
plug is an important safety feature.
• Plug the power cord into a grounded (earthed) electrical outlet
that is easily accessible at all times.
• Unplug the power cord from the power supply to disconnect
power to the equipment.
• Do not route the power cord where it can be walked on or
pinched by items placed against it. Pay particular attention to
the plug, electrical outlet, and the point where the cord extends
from the server.
WARNING: To reduce the risk of personal injury from hot
surfaces, allow the drives and the internal system components to
cool before touching them.
CAUTION: Do not operate the server for long periods with the
access panel open or removed. Operating the server in this manner
results in improper airflow and improper cooling that can lead to thermal
damage.
Preparation procedures
To access some components and perform certain service procedures, perform one
or more of the following procedures:
• Extend the server from the rack.
If you are performing service procedures in an HP, Compaq branded, telco,
or third-party rack cabinet, you can use the locking feature of the rack rails to
support the server and gain access to internal components.
16 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide
For more information about telco rack solutions, refer to the
RackSolutions.com website (http://www.racksolutions.com/hp
).
• Power down the server ("Powering down the server" on page 18
If you must remove a server from a rack or a non-hot-plug component from a
server, power down the server.
• Remove the server from the rack ("Removing the server from the rack" on
page 19
).
If the rack environment, cabling configuration, or the server location in the
rack makes it difficult to service the unit, remove the server from the rack.
• Remove the access panel ("Removing the access panel" on page 19
If you are servicing internal components, remove the access panel.
• Remove the system cage ("Removing the system cage" on page 20
If you must remove the system board, power backplane, or the BBWC,
remove the system cage.
Extending the server from the rack
The design of the server enables you to access several components through the
front of the server. Installing or accessing the following components will not
require extending the server from the rack:
• Processors
).
).
).
• PPMs
• Memory boards
• DIMMs
• Media drive
• Diskette drive
• Hard drives
To extend the server from the rack:
1. Release the two levers on the lower outside corners of the rack.
Removal and replacement procedures 17
NOTE: If the server is in a rack and in the shipping configuration,
remove the two shipping screws directly behind the levers and the two
shipping screws on the rails in the rear of the server.
IMPORTANT: If the server is installed in a telco rack, remove the
server from the rack to access internal components.
2. Extend the server on the rack rails until the server rail-release latches engage.
WARNING: To reduce the risk of personal injury or equipment
damage, be sure that the rack is adequately stabilized before
extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful
when pressing the server rail-release latches and sliding the server
into the rack. The sliding rails could pinch your fingers.
3. After performing the installation or maintenance procedure, slide the server
back into the rack by pressing the server rail-release latches.
18 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide
NOTE: The release latches will lock into place when the rails are
fully extended.
Powering down the server
WARNING: To reduce the risk of personal injury, electric
shock, or damage to the equipment, remove the power cord to
remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the
power supply and some internal circuitry remain active until AC
power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to
power down the server.
1. Shut down the OS as directed by the OS documentation.
2. Press the Power On/Standby button to place the server in standby mode.
When the server enters standby power mode, the system power LED changes
to amber.
3. Disconnect the power cords.
The system is now without power.
Removal and replacement procedures 19
Removing the server from the rack
To remove the server from an HP, Compaq branded, telco, or third-party rack:
1. Power down the server ("Powering down the server" on page 18
2. Extend the server from the rack.
3. Disconnect the cabling and remove the server from the rack. For more
information, refer to the documentation that ships with the rack mounting
option.
4. Place the server on a sturdy, level surface.
Removing the access panel
WARNING: To reduce the risk of personal injury from hot
surfaces, allow the drives and the internal system components to
cool before touching them.
CAUTION: Do not operate the server for long periods with the
access panel open or removed. Operating the server in this manner
results in improper airflow and improper cooling that can lead to thermal
damage.
IMPORTANT: When removing the access panel to view QuickFind
diagnostic LEDs, leave the server powered on. The QuickFind
diagnostic LEDs are cleared when the server is powered off.
1. Extend the server from the rack, if applicable.
2. If the locking latch is locked, use a Torx T-15 screwdriver to unlock the
latch.
).
NOTE: The T-15 Torx screwdriver is shipped with the server and
can be located on the rear panel ("Rear panel components" on page
98
).
20 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide
3. Lift up on the hood latch, and remove the access panel.
4. After installing hardware options, replace the access panel. Be sure that the
panel is securely locked into place before powering up the server.
Removing the system cage
Installing or accessing some options in the server may require removing the
system cage. Refer to the instructions for each individual option to determine if
removing the system cage is necessary.
To remove the system cage:
1. Power down the server, if applicable ("Powering down the server" on page
18
).
2. Extend the server from the rack, if applicable.
3. Remove the access panel ("Removing the access panel" on page 19
).
4. Remove all expansion boards and expansion slot covers.
5. Remove the PCI-X Hot Plug basket, if applicable.
6. Disconnect the hot-plug board cable from the PCI-X Hot Plug mezzanine
board, if applicable.
7. Remove all system fans ("Replacing hot-plug fans" on page 60
).
Removal and replacement procedures 21
8. Remove all power supplies ("Removing a redundant hot-plug power supply"
on page 59
).
9. Loosen the thumbscrews, and lift the system cage from the server.
NOTE: The T-15 Torx screwdriver can be used to loosen the
thumbscrews. The T-15 Torx screwdriver is shipped with the server and
can be located on the rear panel ("Rear panel components" on page
98
).
Removing the front bezel
1. Power down the server ("Powering down the server" on page 18).
2. Extend the server from the rack.
3. Remove the access panel ("Removing the access panel" on page 19
4. Using the T-15 Torx screwdriver, remove the three screws on each side of
the front bezel.
).
22 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide
NOTE: The T-15 Torx screwdriver is shipped with the server and
can be located on the rear panel ("Rear panel components" on page
98
).
5. Release the two levers on the lower outside corners of the rack.
6. Slide the bezel to the right, and detach the bezel from the server.
To replace the component, reverse the removal procedure.
Removal and replacement procedures 23
Removing a media drive blank
1. Power down the server ("Powering down the server" on page 18).
2. Use the T-15 Torx screwdriver to eject the drive blank, and pull the drive
blank out of the server.
NOTE: The T-15 Torx screwdriver is shipped with the server and
can be located on the rear panel ("Rear panel components" on page
98
).
To replace the component, reverse the removal procedure.
Removing a media drive
To remove the DVD drive, optional diskette drive, or optional CD-RW drive:
1. Power down the server ("Powering down the server" on page 18
2. Use the T-15 Torx screwdriver to eject the drive, and pull the drive out of the
server.
).
24 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide
NOTE: The T-15 Torx screwdriver is shipped with the server and
can be located on the rear panel ("Rear panel components" on page
98
).
To replace the component, reverse the removal procedure.
Removing the processor module
NOTE: Refer the section "Processor module LEDs (on page 97)"
for information on the current processor and PPM status.
1. Power down the server ("Powering down the server" on page 18).
2. Remove the shipping bracket, if applicable.
NOTE: The shipping bracket is located near the processor module
lever, and is marked with an orange tab for easy identification.
Removal and replacement procedures 25
3. Release the latches to unlock the processor module.
4. Lower the processor module lever, and pull the module out of the server.
26 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide
5. Release the latch, and open the cover to expose the processors.
NOTE: To install a new processor module, remove all processors
and PPMs from the processor module. Reinstall the processors and
PPMs into the replacement processor module.
To replace the component, reverse the removal procedure.
Removing a processor
CAUTION: To prevent thermal instability and damage to the
server, do not separate the processor from the heatsink. The processor,
heatsink, and retaining clip make up a single assembly.
CAUTION: To prevent possible server malfunction and damage to
the equipment, do not mix processors of different types.
IMPORTANT: If upgrading processor speed or adding additional
processors, update the system ROM before installing the processor.
IMPORTANT: Processor socket 1 and PPM slot 1 must be
populated at all times or the server will not function properly.
IMPORTANT: Always install a PPM when you install a processor.
The system fails to boot if the PPM is missing.
1. Power down the server ("Powering down the server" on page 18).
Removal and replacement procedures 27
2. Remove the processor module ("Removing the processor module" on page
24
).
3. Unlock the processor retaining bracket.
4. Open the processor retaining bracket, and open the processor locking lever.
CAUTION: Failure to completely open the processor locking lever
prevents the processor from seating during installation, leading to
hardware damage.
5. Remove the processor.
28 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide
6. Install the replacement processor assembly, if applicable.
IMPORTANT: Determine the correct processor orientation by
observing the guide pins on the base of the processor retaining bracket
and the three corresponding guide slots on the processor assembly.
7. Insert the processor assembly into the processor socket, and close the locking
lever.
CAUTION: To prevent possible server malfunction or damage to
the equipment, be sure to completely close the processor locking lever.
Removal and replacement procedures 29
8. Close and lock the processor retaining bracket.
9. Close the cover, and replace the processor module.
Removing a PPM
The server PPMs provide the proper power to each processor. Each PPM must be
installed in the correct slot for the processor.
IMPORTANT: Processor socket 1 and PPM slot 1 must be
populated at all times or the server will not function properly.
IMPORTANT: Always install a PPM when you install a processor.
The system fails to boot if the PPM is missing.
To remove a PPM:
1. Power down the server ("Powering down the server" on page 18
).
2. Remove the processor module ("Removing the processor module" on page
24
).
30 HP ProLiant DL580 Generation 3 Server Maintenance and Service Guide
3. Remove the PPM.
IMPORTANT: Always install a PPM when you install a processor.
The system fails to boot if the corresponding PPM is missing.
To replace the component, reverse the removal procedure.
Removing a PCI latch
1. Power down the server ("Powering down the server" on page 18).
2. Extend or remove the server from the rack ("Removing the server from the
rack" on page 19
3. Remove the access panel ("Removing the access panel" on page 19
CAUTION: To prevent improper cooling and thermal damage, do
not operate the server unless all expansion slots have either an
expansion slot cover or an expansion board installed.
4. Open the latch.
5. Remove the expansion board from the slot, if installed.
6. Remove the expansion slot cover from the slot, if installed.
).
).
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