HP ProLiant DL580 G8 Maintenance And Service Manual

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HP ProLiant DL580 Gen8 Server

Abstract

This document describes service procedures for the HP ProLiant DL580 Gen8 Server. This document is intended for experienced service technicians. HP assumes that you are qualified in the servicing of computer equipment, are trained in recognizing hazards in products with hazardous energy levels, and are familiar with weight and stability precautions for rack installations.

Part Number: 742022-002 October 2015 Edition: 2

Maintenance and Service Guide

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The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft®, Windows®, and Windows Server® are U.S. registered trademarks of Microsoft Corporation. Intel® and Xeon® are registered trademarks of Intel Corporation in the U.S. and other countries.

microSD is a trademark or registered trademark of SD-3C in the United States, other countries or both.

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Customer self repair ...................................................................................................................... 5

Parts only warranty service ......................................................................................................................... 5

Illustrated parts catalog ............................................................................................................... 15

Mechanical components ........................................................................................................................... 15

System components ................................................................................................................................. 18

Removal and replacement procedures ........................................................................................... 24

Required tools ......................................................................................................................................... 24

Safety considerations ............................................................................................................................... 24

Preventing electrostatic discharge .................................................................................................... 24

Preparation procedures ............................................................................................................................ 24

Power down the server ................................................................................................................... 25

Extend the server from the rack ........................................................................................................ 25

Remove the server from the rack ...................................................................................................... 26

Remove the access panel ................................................................................................................ 29

Processor memory drawer shipping screw locations ........................................................................... 30

Remove the processor memory drawer ............................................................................................. 30

Remove the processor memory drawer cover ..................................................................................... 31

Remove the SPI board .................................................................................................................... 31

4U rack bezel ......................................................................................................................................... 33

Fan ....................................................................................................................................................... 33

Drive blank ............................................................................................................................................. 34

Drive ..................................................................................................................................................... 34

Left bezel (USB/video) ............................................................................................................................. 35

USB/video cable/Discovery Services ......................................................................................................... 36

Right bezel (UID/power/SID) .................................................................................................................... 37

UID/power/SID cable ............................................................................................................................. 38

Hot-plug power supply ............................................................................................................................. 39

Power supply blank ................................................................................................................................. 40

Expansion board ..................................................................................................................................... 40

Expansion slot cover ................................................................................................................................ 41

Expansion board guides .......................................................................................................................... 42

Flash-backed write cache procedures ......................................................................................................... 43

Removing the cache module ........................................................................................................... 44

Removing the capacitor pack .......................................................................................................... 45

Recovering data from the flash-backed write cache ............................................................................ 47

Removing the FBWC capacitor pack holder ................................................................................................ 48

Memory cartridge ................................................................................................................................... 49

Heatsink ................................................................................................................................................. 52

Processor ............................................................................................................................................... 54

I/O board .............................................................................................................................................. 58

Top SAS backplane ................................................................................................................................. 59

Power daughter board ............................................................................................................................. 61

Power supply backplane .......................................................................................................................... 62

FlexibleLOM ........................................................................................................................................... 63

Battery ................................................................................................................................................... 64

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HP Trusted Platform Module ...................................................................................................................... 66

Diagnostic tools .......................................................................................................................... 67

Troubleshooting resources ........................................................................................................................ 67

HP Insight Diagnostics survey functionality .................................................................................................. 67

HP Insight Diagnostics .............................................................................................................................. 68

HP UEFI System Utilities ............................................................................................................................ 68

Using HP UEFI System Utilities ......................................................................................................... 68

Flexible boot control ...................................................................................................................... 69

Restoring and customizing configuration settings ............................................................................... 69

Secure Boot configuration ............................................................................................................... 69

Embedded UEFI shell ..................................................................................................................... 70

Re-entering the server serial number and product ID ........................................................................... 70

Integrated Management Log ..................................................................................................................... 70

USB support and functionality ................................................................................................................... 71

USB support .................................................................................................................................. 71

Internal USB functionality ................................................................................................................ 71

External USB functionality ............................................................................................................... 71

Component identification ............................................................................................................. 72

Front panel components ........................................................................................................................... 72

Front panel LEDs and buttons .................................................................................................................... 73

Systems Insight Display ............................................................................................................................ 74

Rear panel components ............................................................................................................................ 75

Power supply LED .................................................................................................................................... 76

I/O board components ............................................................................................................................ 77

System maintenance switch ............................................................................................................. 78

NMI jumper .................................................................................................................................. 78

SPI board components ............................................................................................................................. 79

Power daughter board components ........................................................................................................... 80

Processors and memory cartridges ............................................................................................................. 81

DIMM slot locations ................................................................................................................................. 82

Drive bay numbering ............................................................................................................................... 82

Hot-plug drive LED definitions .......................................................................................................... 83

FBWC capacitor slots .............................................................................................................................. 84

FBWC module LEDs ................................................................................................................................. 84

Fan locations .......................................................................................................................................... 85

Cabling ..................................................................................................................................... 86

Server cabling ........................................................................................................................................ 86

Specifications ............................................................................................................................. 87

Environmental specifications ..................................................................................................................... 87

Mechanical specifications ........................................................................................................................ 87

Power supply specifications ...................................................................................................................... 87

HP 1200 W Common Slot Platinum Plus Hot-Plug Power Supply (94% efficiency) .................................. 88

HP 1500 W Common Slot Platinum Plus Hot-Plug Power Supply (94% efficiency) .................................. 88

Acronyms and abbreviations ........................................................................................................ 89

Documentation feedback ............................................................................................................. 92

Index ......................................................................................................................................... 93

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Customer self repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,

you will be charged for the travel and labor costs of this service.

• Optional—Parts for which customer self repair is optional. These parts are also designed for customer

self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about HP's Customer Self Repair program, contact your local service provider. For the North American program, refer to the HP website (http://www.hp.com/go/selfrepair).

Parts only warranty service

Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, HP will provide replacement parts free of charge.

For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.

Réparation par le client (CSR)

Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:

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Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.

REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.

Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.

Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair).

Service de garantie "pièces seules"

Votre garantie limitée HP peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de rechange fournies par HP ne sont pas facturées.

Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

Riparazione da parte del cliente

Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:

Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.

Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.

NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.

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In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.

Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web HP (http://www.hp.com/go/selfrepair).

Servizio di garanzia per i soli componenti

La garanzia limitata HP può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia del servizio per i soli componenti, HP fornirà gratuitamente le parti di ricambio.

Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente. Se il cliente invece richiede la sostituzione ad HP, dovrà sostenere le spese di spedizione e di manodopera per il servizio.

Customer Self Repair

HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:

Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das

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defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.

Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter (http://www.hp.com/go/selfrepair).

Parts-only Warranty Service (Garantieservice ausschließlich für Teile)

Ihre HP Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt HP Ersatzteile kostenlos zur Verfügung.

Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

Reparaciones del propio cliente

Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:

• Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a

HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

• Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos

componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.

Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no

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enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.

Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente (http://www.hp.com/go/selfrepair).

Servicio de garantía exclusivo de componentes

La garantía limitada de HP puede que incluya un servicio de garantía exclusivo de componentes. Según las condiciones de este servicio exclusivo de componentes, HP le facilitará los componentes de repuesto sin cargo adicional alguno.

Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario (CSR). Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

Customer Self Repair

Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:

Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.

Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.

OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".

Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.

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Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).

Garantieservice "Parts Only"

Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen.

Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u HP verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.

Reparo feito pelo cliente

Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente. Existem duas categorias de peças CSR:

Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado.

Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP (http://www.hp.com/go/selfrepair).

Serviço de garantia apenas para peças

A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa.

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No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

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Illustrated parts catalog

Server access panel

735510-001

Mandatory1

Drive blank

670033-001

Mandatory1 3

Plastics kit

735516-001

Mandatory1

a. FBWC holder

—

b. Power supply blank

—

c. PCI slot cover*

—

d. PCI retainer*

—

Processor memory drawer access panel

735517-001

Mandatory1 5

Front bezel

735528-001

Mandatory1

Mechanical components

Item Description Spare part

number

Customer self repair (on page

)

*Not shown

Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be

charged for the travel and labor costs of this service.

Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

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Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.

No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention “Non” dans le Catalogue illustré.

Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.

Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.

No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un “No” nel Catalogo illustrato dei componenti.

Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn Sie diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet.

Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra “No” en el catálogo ilustrado de componentes.

Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen te vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.

Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.

No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".

Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca “No” (Não), no catálogo de peças ilustrado.

Illustrated parts catalog 16

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Illustrated parts catalog 17

Page 18

System components

Heatsink

735514-001

Optional2

Processor memory drawer

735518-001

Optional2

Memory cartridge

735522-001

Optional2

Power/UID assembly (right ear bezel)

735523-001

Optional2

Video/USB assembly (left ear bezel)

735525-001

Optional2

Power supplies

—

a. HP 1200 W power supply, 230 V (94%

748896-001

Mandatory1

b. HP 1200 W power supply, 12 V (94% efficiency)*

660185-001

Mandatory1

c. HP 1500 W power supply (94% efficiency)*

704604-001

Mandatory1 12

Processors

—

a. Intel Xeon E7-8880Lv2

Processor

734144-001

Optional2

b. Intel Xeon E7-4890v2

734145-001

Optional2

c. Intel Xeon E7-4880v2

Processor*

734146-001

Optional2

Item Description Spare part

number

efficiency)**

(2.2GHz/15-core/37.5MB/105W)

Customer self repair (on page 5)

(2.8GHz/15-core/37.5MB/155W) Processor*

(2.5GHz/15-core/37.5MB/130W)

Illustrated parts catalog 18

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d. Intel Xeon E7-4870v2 (2.3GHz/15-core/30MB/130W) Processor*

734147-001

Optional2

e. Intel Xeon E7-8857v2 (3.0GHz/12-core/30MB/130W) Processor*

734148-001

Optional2

f. Intel Xeon E7-4860v2 (2.6GHz/12-core/30MB/130W) Processor*

734149-001

Optional2

g. Intel Xeon E7-4850v2 (2.3GHz/12-core/24MB/105W) Processor*

734150-001

Optional2

h. Intel Xeon E7-8891v2

Processor*

734151-001

Optional2 i. Intel Xeon E7-4830v2 (2.2GHz/10-core/20MB/105W) Processor*

734152-001

Optional2

j. Intel Xeon E7-4820v2 (2.0GHz/8-core/16MB/105W) Processor*

734153-001

Optional2

k. Intel Xeon E7-8893v2

Processor*

734154-001

Optional2 l. Intel Xeon E7-4809v2 (1.9GHz/6-core/12MB/105W) Processor*

734155-001

Optional2 Boards

I/O board

735511-001

Optional2 SPI board

735512-001

Optional2

Top SAS backplane

735520-001

Optional2

Power backplane assembly

735526-001

—

a. Power daughter board

—

Optional2

b. Power supply backplane

—

Optional2 17

DIMMs

—

a. 4-GB, Single Rank x4 PC3L-12800R (DDR3-1600)

715282-001

Mandatory1

b. 8-GB, Dual Rank x4 PC3L-12800R (DDR3-1600)

715283-001

Mandatory1

c. 16-GB, Dual Rank x4 PC3L-12800R (DDR3-1600)

715284-001

Mandatory1

d. 4-GB, Single Rank x4 PC3-14900R (DDR3-1866)

715272-001

Mandatory1

e. 8-GB, Dual Rank x4 PC3-14900R (DDR3-1866)

715273-001

Mandatory1

f. 16-GB, Dual Rank x4 PC3-14900R (DDR3-1866)

715274-001

Mandatory1

g. 32-GB, Quad Rank x4 PC3-14900L (DDR3-1866)

715275-001

Mandatory1 Drives 18

Hard drives

—

a. 1.2 TB SAS, SFF, 6G, 10,000-rpm

718292-001

Mandatory1

b. 1.2 TB SAS, SFF, 6G, 10,000-rpm*

697631-001

Mandatory1

Item Description Spare part

number

(3.2GHz/10-core/37.5MB/155W)

(3.4GHz/6-core/37.5MB/155W)

Customer self repair (on page 5)

Illustrated parts catalog 19

Page 20

c. 900 GB SAS, SFF, 6G 10,000-rpm*

653971-001

Mandatory1

d. 600 GB SAS, SFF, 6G 10,000-rpm*

653957-001

Mandatory1

e. 450 GB SAS, SFF, 6G 10,000-rpm*

653956-001

Mandatory1

f. 300 GB SAS, SFF, 6G 10,000-rpm*

653955-001

Mandatory1

g. 300 GB SAS, SFF, 6G 15,000-rpm*

653960-001

Mandatory1

h. 146 GB SAS, SFF, 6G, 15,000-rpm*

653950-001

Mandatory1

i. 1 TB SAS, SFF, 6G, 7,200-rpm*

653954-001

Mandatory1

j. 500 GB SAS, SFF, 6G, 7,200-rpm*

653953-001

Mandatory1 19

Solid state drives*

—

a. 120-GB, SATA, SFF, 6G

718136-001

Mandatory1

b. 80-GB, SATA, SFF, 6G

734562-001

Mandatory1

c. 800-GB, SATA, SFF, 6G

718139-001

Mandatory1

d. 480-GB, SATA, SFF, 6G

718138-001

Mandatory1

e. 600-GB, SATA, SFF, 6G

739959-001

Mandatory1

f. 300-GB, SATA, SFF, 6G

739954-001

Mandatory1

g. 240-GB, SATA, SFF, 6G

718137-001

Mandatory1

h. 800-GB, SATA, SFF, 6G

692167-001

Mandatory1

i. 400-GB, SATA, SFF, 6G

692166-001

Mandatory1

j. 200-GB, SATA, SFF, 6G

692165-001

Mandatory1

k. 100-GB, SATA, SFF, 6G

692164-001

Mandatory1

l. 800-GB, SAS, SFF, 6G

691027-001

Mandatory1

m. 400-GB, SAS, SFF, 6G

691026-001

Mandatory1

n. 200-GB, SAS, SFF, 6G

691025-001

Mandatory1

FlexibleLOM

1G Ethernet adapter

634025-001

Optional2 21

10G Ethernet adapter*

649869-001

Optional2

Fans

Fan

735513-001

Mandatory1

Options 23

Cache module*

—

a. FBWC module, 1-GB

633542-001

Optional2

b. FBWC module, 2-GB

633543-001

Optional2

c. SPS-BD SA 244P Cache Module 4Gx72

729639-001

Optional2 24

Capacitor pack

660093-001

Optional2

Item Description Spare part

number

Customer self repair (on page 5)

1866

Illustrated parts catalog 20

Page 21

Trusted platform module*

450168-001

No3

Cables

Cable kit*

735515-001

Mandatory1

a. USB/Video cable

—

— b. 6-position power cable

—

c. 10-position power cable

—

d. 12-position power cable

—

— e. Power/UID cable

—

f. Mini-SAS cable (I/O board)

—

g. Mini-SAS cable (SPI board to top SAS backplane)

—

— h. Fan power cable

—

i. Discovery services cable

—

Miscellaneous Battery, 3V, lithium*

153099-001

Mandatory1

Item Description Spare part

number

Customer self repair (on page 5)

*Not shown **Available only in select regions

Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.

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Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen te vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.

Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

Illustrated parts catalog 22

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Illustrated parts catalog 23

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Removal and replacement procedures

Required tools

You need the following items for some procedures:

• Torx T-10 screwdriver

• Torx T-15 screwdriver

• Diagnostics Utility

Safety considerations

Preventing electrostatic discharge

Before performing service procedures, review all the safety information.

To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

To prevent electrostatic damage:

• Avoid hand contact by transporting and storing products in static-safe containers.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

• Place parts on a grounded surface before removing them from their containers.

• Avoid touching pins, leads, or circuitry.

• Always be properly grounded when touching a static-sensitive component or assembly.

Preparation procedures

To access some components and perform certain service procedures, you must perform one or more of the following procedures:

• Power down the server (on page 25).

If you must remove a server from a rack or a non-hot-plug component from a server, power down the server.

• Extend the server from the rack (on page 25).

If you are performing service procedures in an HP, Compaq branded, telco, or third-party rack, you can use the locking feature of the rack rails to support the server and gain access to internal components.

For more information about telco rack solutions, refer to the RackSolutions.com website (http://www.racksolutions.com/hp).

• Remove the server from the rack (on page 26).

Removal and replacement procedures 24

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If the rack environment, cabling configuration, or the server location in the rack creates awkward

release

conditions, remove the server from the rack.

• Remove the access panel (on page 29).

If you are servicing internal components, remove the access panel.

• Remove the processor memory drawer shipping screws ("Processor memory drawer shipping screw

locations" on page 30).

• Remove the processor memory drawer (on page 30).

• Remove the processor memory drawer cover (on page 31).

• Remove the SPI board (on page 31).

Power down the server

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,

remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal

1. Back up the server data.

2. Shut down the operating system as directed by the operating system documentation.

3. Press the Power On/Standby button to place the server in Standby mode. When the server activates

4. Disconnect the power cords.

circuitry remain active until AC power is removed.

IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.

NOTE: If the operating system automatically places the server in Standby mode, omit the next

step.

Standby power mode, the system power LED changes to amber.

IMPORTANT: Pressing the UID button illuminates the blue UID LEDs on the front and rear panels.

In a rack environment, this feature facilitates locating a server when moving between the front and rear of the rack.

The system is now without power.

Extend the server from the rack

WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is

To extend the server from the rack:

1. Pull down the quick-release levers on each side of the server to release the server from the rack. If

adequately stabilized before extending a component from the rack.

WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-

latches and sliding the server into the rack. The sliding rails could pinch your fingers.

necessary, loosen the rack screws.

Removal and replacement procedures 25

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Extend the server on the rack rails until the server rail-release latches engage.

3. After performing the installation or maintenance procedure, slide the server into the rack by pressing the

server rail-release latches.

Remove the server from the rack

WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is

adequately stabilized before extending a component from the rack.

WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release

latches and sliding the server into the rack. The sliding rails could pinch your fingers.

Removal and replacement procedures 26

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This symbol indicates that the component exceeds the recommended weight for one

32.18-52.87 kg

70.94-116.56 lb

individual to handle safely.

WARNING: To reduce the risk of personal injury or damage to the equipment, observe

local occupational health and safety requirements and guidelines for manual material handling.

To remove the server from the rack:

1. Pull down the quick-release levers on each side of the server to release the server from the rack. If

necessary, loosen the rack screws.

2. Extend the server on the rack rails until the server rail-release latches engage.

3. Remove the server from the rack.

After performing the installation or maintenance procedure, do the following:

1. Mount the server on the rails:

Removal and replacement procedures 27

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Top loading telescoping rails

o Front loading telescoping rails

Removal and replacement procedures 28

Page 29

Slide the server into the rack by pressing the server rail-release latches.

for long periods with the access panel open or removed.

Remove the access panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

To remove the component:

1. Power down the server (on page 25).

2. Extend the server from the rack (on page 25).

3. Open the locking latch, slide the access panel to the rear of the chassis, and remove the access panel.

internal system components to cool before touching them.

CAUTION: Do not operate the server

Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch.

Removal and replacement procedures 29

Page 30

Processor memory drawer shipping screw locations

Two orange shipping screws secure the processor memory drawer in place during shipping. You must remove the screws to access the processor memory drawer. Retain the screws for future use.

Remove the processor memory drawer

WARNING: The processor memory drawer weighs more than 11.3 kg (25.0 lb). Use extra

1. Remove the processor memory drawer shipping screws, if installed. Retain the screws for future use

2. Push the button on the release lever.

3. Lower the handle, and then extend the processor memory drawer from the server until the release

caution when removing and replacing the processor memory drawer.

("Processor memory drawer shipping screw locations" on page 30).

latches catch.

Removal and replacement procedures 30

Page 31

Firmly holding the processor memory drawer, press the release buttons and then remove the drawer

from the server.

Remove the processor memory drawer cover

1. Remove the processor memory drawer shipping screws, if installed. Retain the screws for future use

("Processor memory drawer shipping screw locations" on page 30).

2. Remove the processor memory drawer (on page 30).

3. Remove the processor memory drawer cover.

Remove the SPI board

To remove the component:

1. Power down the server (on page 25).

2. Remove all power:

Removal and replacement procedures 31

Page 32

Disconnect each power cord from the power source.

enter the server serial

a. b. Disconnect each power cord from the server.

3. Extend the server from the rack (on page 25).

4. Remove the access panel (on page 29).

5. Remove the processor memory drawer shipping screws, if installed. Retain the screws for future use

("Processor memory drawer shipping screw locations" on page 30).

6. Extend the processor memory drawer approximately 2.54-5.1 cm (1-2 inches).

7. Loosen the thumbscrews on the SPI board, and then lift the SPI board to access the cables.

8. Disconnect all cables from the SPI board.

IMPORTANT: If replacing the SPI board or clearing NVRAM, you must re-

number through the Advanced System ROM options in UEFI System Utilities ("Re-entering the

9. Remove the SPI board from the server.

server serial number and product ID" on page 70).

Removal and replacement procedures 32

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4U rack bezel

Remove the component as indicated.

To replace the component, reverse the removal procedure.

Fan

Remove the component as indicated.

To replace the component, reverse the removal procedure.

Removal and replacement procedures 33

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Drive blank

Remove the component as indicated.

To replace the component, reverse the removal procedure.

Drive

To remove the component:

1. Determine the status of the drive from the drive LED definitions ("Hot-plug drive LED definitions" on page

83).

2. Back up all server data on the drive.

3. Remove the drive.

To replace the component:

CAUTION: To prevent improper cooling and thermal damage, do not operate the server or the

enclosure unless all drive and device bays are populated with either a component or a blank.

Removal and replacement procedures 34

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Prepare the drive.

2. Install the drive.

3. Determine the status of the drive from the drive LED definitions ("Hot-plug drive LED definitions" on page

83).

Left bezel (USB/video)

To remove the component:

1. Power down the server (on page 25).

2. Remove all power:

a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

3. Extend the server from the rack (on page 25).

4. Remove the processor memory drawer cover (on page 31).

Removal and replacement procedures 35

Page 36

Using a Torx T-10 screwdriver, remove the screws securing the bezel to the chassis. Then, remove the

assembly from the server.

6. Disconnect the cable from the bezel.

To replace the component, reverse the removal procedure.

USB/video cable/Discovery Services

To remove the component:

1. Power down the server (on page 25).

2. Remove all power:

a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

3. Extend the server from the rack (on page 25).

Removal and replacement procedures 36

Page 37

Remove the access panel (on page 29).

5. Remove the processor memory drawer (on page 30).

6. Remove the SPI board (on page 31).

7. Remove the left bezel ("Left bezel (USB/video)" on page 35).

8. Disconnect the cable from the bezel.

9. Disconnect the cable from the SPI board.

To replace the component, reverse the removal procedure.

Right bezel (UID/power/SID)

To remove the component:

1. Power down the server (on page 25).

2. Remove all power:

a. Disconnect each power cord from the power source.

Removal and replacement procedures 37

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Disconnect each power cord from the server.

3. Extend the server from the rack (on page 25).

4. Remove the processor memory drawer (on page 30).

5. Using a Torx T-10 screwdriver, remove the screws securing the bezel to the chassis. Then, remove the

assembly from the server.

6. Disconnect the cable from the bezel.

To replace the component, reverse the removal procedure.

UID/power/SID cable

To remove the component:

1. Power down the server (on page 25).

2. Remove all power:

Removal and replacement procedures 38

Page 39

Disconnect each power cord from the power source.

Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all

a. b. Disconnect each power cord from the server.

3. Extend the server from the rack (on page 25).

4. Remove the access panel (on page 29).

5. Remove the processor memory drawer (on page 30).

6. Remove the SPI board (on page 31).

7. Remove the right bezel ("Right bezel (UID/power/SID)" on page 37).

8. Disconnect the cable from the SPI board.

To replace the component, reverse the removal procedure.

Hot-plug power supply

The server supports up to four hot-plug power supplies. Install all power supplies to provide full redundancy.

HP recommends installing redundant hot-plug power supplies in pairs.

To confirm the redundancy of your configuration, see the HP power advisor at the HP website (http://www.hp.com/go/hppoweradvisor).

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important safety

feature.

•

times.

• Unplug the power cord from the power supply to disconnect power to the equipment.

• Do not route the power cord where it can be walked on or pinched by items placed against it.

Pay particular attention to the plug, electrical outlet, and the point where the cord extends from

To remove the component:

the server.

1. Disconnect the power cord from the failed power supply.

Removal and replacement procedures 39

Page 40

Remove the failed power supply.

To replace the component, reverse the removal procedure.

Power supply blank

Remove the component as indicated.

To replace the component, reverse the removal procedure.

Expansion board

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless

To remove the component:

all expansion slots have either an expansion slot cover or an expansion board installed.

1. Power down the server (on page 25).

2. Remove all power:

a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

Removal and replacement procedures 40

Page 41

Extend the server from the rack (on page 25).

4. Remove the access panel (on page 29).

5. Open the expansion board retainer.

6. Disconnect any cables attached to the expansion board.

7. Remove the retaining screw, if installed.

8. Remove the expansion board.

To replace the component, reverse the removal procedure.

Expansion slot cover

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless

all expansion slots have either an expansion slot cover or an expansion board installed.

Removal and replacement procedures 41

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Power down the server (on page 25).

2. Remove all power:

a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

3. Extend the server from the rack (on page 25).

4. Remove the access panel (on page 29).

5. Open the expansion board retainer, and then remove the expansion slot cover.

To replace the component, reverse the removal procedure.

Expansion board guides

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless

1. Power down the server (on page 25).

2. Remove all power:

3. Extend the server from the rack (on page 25).

4. Remove the access panel (on page 29).

5. Press down on the lower tab, and then press down on the upper tab.

all expansion slots have either an expansion slot cover or an expansion board installed.

a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

Removal and replacement procedures 42

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Remove the expansion board guide.

To replace the component:

Align the guide with the holes in the chassis, and then press up on the guide to snap it into place.

Flash-backed write cache procedures

Two types of procedures are provided for the FBWC option:

• Removal and replacement of failed components:

o Removing the cache module (on page 44)

o Removing the capacitor pack (on page 45)

• Recovery of cached data from a failed server ("Recovering data from the flash-backed write cache" on

page 47)

Removal and replacement procedures 43

Page 44

pletely shut off system power. Portions of the power supply and some internal

DIMMs.

Do not use the controller with cache modules designed for other controller models, because the

he module to an

CAUTION: Do not detach the cable that connects the battery pack or capacitor pack to the cache

module. Detaching the cable causes all data in the cache module to be lost.

Removing the cache module

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,

remove the power cord to remove power from the server. The front panel Power On/Standby button does not com

To remove the component:

1. Back up all data.

2. Close all applications.

3. Power down the server (on page 25).

4. Remove all power:

5. Extend the server from the rack (on page 25).

circuitry remain active until AC power is removed.

CAUTION: The cache module connector does not use the industry-standard DDR3 mini-

controller can malfunction and you can lose data. Also, do not transfer this cac unsupported controller model, because you can lose data.

a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

CAUTION: In systems that use external data storage, be sure that the server is the first unit to be

powered down and the last to be powered back up. Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up.

6. Remove the access panel (on page 29).

7. Extend the processor memory drawer approximately 2.54-5.1 cm (1-2 inches).

8. Remove the SPI board (on page 31).

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If the existing cache module is connected to a capacitor pack, observe the FBWC module LEDs (on

DIMMs.

Do not use the controller with cache modules designed for other controller models, because the

alfunction and you can lose data. Also, do not transfer this cache module to an

page 84):

o If the amber LED is flashing, data is trapped in the cache. Restore system power, and then restart this

procedure from step 1.

o If the amber LED is not illuminated, remove the controller from the server, and then continue with the

next step.

10. Remove the cache module.

To replace the component, reverse the removal procedure.

CAUTION: To prevent damage to the cache module during installation, be sure the cache

module is fully inserted before pressing down.

Removing the capacitor pack

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,

remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal

To remove the component:

1. Back up all data.

2. Close all applications.

circuitry remain active until AC power is removed.

CAUTION: The cache module connector does not use the industry-standard DDR3 mini-

controller can m unsupported controller model, because you can lose data.

3. Power down the server (on page 25).

4. Remove all power:

a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

Removal and replacement procedures 45

Page 46

CAUTION: In systems that use external data storage, be sure that the server is the first unit to

powered down and the last to be powered back up. Taking this precaution ensures that the system

5. Extend the server from the rack (on page 25).

6. Remove the access panel (on page 29).

7. Extend the processor memory drawer approximately 2.54-5.1 cm (1-2 inches).

does not erroneously mark the drives as failed when the server is powered up.

8. Remove the SPI board (on page 31).

9. Disconnect the capacitor pack cable from the cache module on the SPI board or the PCIe controller.

Removal and replacement procedures 46

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Remove the capacitor pack.

10.

To replace the component, reverse the removal procedure.

Recovering data from the flash-backed write cache

If the server fails, use the following procedure to recover data temporarily stored in the FBWC.

CAUTION: Before starting this procedure, read the information about protecting against

1. Perform one of the following:

2. Power down the failed server ("Power down the server" on page 25).

3. Transfer the drives from the failed server to the recovery server.

4. Perform one of the following:

5. Power up the recovery server. If there was data in the cache at the time of the controller or server failure,

electrostatic discharge ("Preventing electrostatic discharge" on page 24).

o Set up a recovery server using an identical server model. Do not install any internal drives or FBWC

in this server. (HP recommends this option.)

o Find a server that has enough empty drive bays to accommodate all the drives from the failed server

and that meets all the other requirements for drive and array migration.

o If the array controller has failed, remove the cache module and capacitor pack from the failed array

controller, and install the cache module and capacitor pack on an identical array controller model in the recovery server.

o If the server has failed, remove the controller, cache module, and capacitor pack from the failed

server, and install the controller, cache module, and capacitor pack in the recovery server.

a 1792 POST message appears, stating that valid data was flushed from the cache. This data is now stored on the drives in the recovery server. You can now transfer the drives (and controller, if one is used) to another server.

If the drives are migrated to different drive positions or there are volumes present in the recovery server, a 1724 POST message appears, stating that logical drive configuration has been updated automatically.

Removal and replacement procedures 47

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DIMMs.

controller can malfunction and you can lose data. Also, do not transfer this cache module to an

Removing the FBWC capacitor pack holder

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,

remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal

To remove the component:

1. Back up all data.

2. Close all applications.

3. Power down the server (on page 25).

4. Remove all power:

5. Extend the server from the rack (on page 25).

circuitry remain active until AC power is removed.

CAUTION: The cache module connector does not use the industry-standard DDR3 mini-

Do not use the controller with cache modules designed for other controller models, because the

unsupported controller model, because you can lose data.

a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

CAUTION: In systems that use external data storage, be sure that the server is the first unit to be

powered down and the last to be powered back up. Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up.

6. Remove the access panel (on page 29).

7. Extend the processor memory drawer approximately 2.54-5.1 cm (1-2 inches).

8. Remove any capacitor packs installed in the holder ("Removing the capacitor pack" on page 45).

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Remove the capacitor pack holder.

To replace the component, reverse the removal procedure.

Memory cartridge

To remove the component:

1. Power down the server (on page 25).

2. Remove the processor memory drawer shipping screws, if installed. Retain the screws for future use

("Processor memory drawer shipping screw locations" on page 30).

3. Remove the processor memory drawer (on page 30).

4. Remove the processor memory drawer cover (on page 31).

Removal and replacement procedures 49

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Remove the failed memory cartridge.

6. Open the memory cartridge cover.

7. Remove the DIMMs from the failed memory cartridge:

a. Open the DIMM slot latches.

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Remove the DIMM.

To replace the component:

1. Install the DIMMs in the replacement memory cartridge:

a. Open the DIMM slot latches. b. Install the DIMM.

2. Close the memory cartridge cover.

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Install the memory cartridge.

4. Install the processor memory drawer cover.

5. Install the processor memory drawer.

6. Power up the server.

Heatsink

To remove the component:

1. Remove all power:

a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

2. Remove the processor memory drawer shipping screws. ("Processor memory drawer shipping screw

locations" on page 30)

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,

remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the

heatsink is removed from the processor after it has been installed.

3. Remove the processor memory drawer (on page 30).

4. Remove the processor memory drawer cover (on page 31).

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Remove the heatsink.

To replace the component:

1. Remove the thermal interface protective cover from the heatsink.

CAUTION: To prevent the heatsink from tilting to one side during installation and removal

procedures, use a diagonally opposite pattern (an “X” pattern) when loosening and tightening the two spring-loaded screws. To prevent the screws from breaking off, do not over-tighten the screws. A maximum torque of 0.45 N m (4 in-Ib) is set for the system.

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Install the heatsink.

shut off system power. Portions of the power supply and some internal

3. Install the processor memory drawer cover.

4. Install the processor memory drawer.

5. Connect each power cord to the server.

6. Connect each power cord to the power source.

7. Power up the server.

Processor

To remove the processor:

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,

remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely circuitry remain active until AC power is removed.

CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor

configurations must contain processors with the same part number.

IMPORTANT: Processor socket 1 must be populated at all times or the server does not function.

1. Power down the server (on page 25).

2. Remove all power:

a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

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Extend the server from the rack (on page 25).

4. Remove the processor memory drawer (on page 30).

5. Remove the processor memory drawer cover (on page 31).

6. Remove the heatsink ("Heatsink" on page 52).

7. Open each of the processor locking levers in the order indicated, and then open the processor retaining

bracket.

8. Remove the processor from the processor retaining bracket.

CAUTION: To avoid damage to the processor, do not touch the bottom of the processor,

especially the contact area.

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To replace the component:

1. Install the processor. Verify that the processor is fully seated in the processor retaining bracket by

visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.

CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To

avoid damage to the system board, do not touch the processor or the processor socket contacts.

2. Close the processor retaining bracket. When the processor is installed properly inside the processor

retaining bracket, the processor retaining bracket clears the flange on the front of the socket.

CAUTION: Do not press down on the processor. Pressing down on the processor may cause

damage to the processor socket and the system board. Press only in the area indicated on the

3. Press and hold the processor retaining bracket in place, and then close each processor locking lever.

processor retaining bracket.

Press only in the area indicated on the processor retaining bracket.

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Remove the thermal interface protective cover from the heatsink.

CAUTION: To prevent the heatsink from tilting to one side during installation and removal

5. Install the heatsink.

6. Install the processor memory drawer cover.

7. Install the processor memory drawer.

8. Connect each power cord to the server.

9. Connect each power cord to the power source.

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Power up the server.

10.

I/O board

When replacing the I/O board, be sure the system maintenance switch settings on the replacement board match the settings on the old board. For more information, see "System maintenance switch (on page 78)."

To remove the component:

1. Power down the server (on page 25).

2. Remove all power:

a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

3. Extend or remove the server from the rack ("Extend the server from the rack" on page 25, "Remove the

server from the rack" on page 26).

4. Remove the access panel (on page 29).

5. Extend the processor memory drawer approximately 2.54-5.1 cm (1-2 inches).

6. Remove the SPI board (on page 31).

7. Remove the FlexibleLOM ("FlexibleLOM" on page 63).

8. Remove any expansion boards installed on the I/O board ("Expansion board" on page 40).

9. Disconnect all cables connected to the I/O board.

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Remove the I/O board.

10.

To replace the component, reverse the removal procedure.

Top SAS backplane

CAUTION: To prevent damage to electrical components, take the appropriate anti-static

precautions before beginning any system installation. Improper grounding can cause electrostatic

To remove the component:

1. Power down the server (on page 25).

2. Remove all power:

3. Remove the access panel (on page 29).

4. Extend or remove the server from the rack ("Extend the server from the rack" on page 25, "Remove the

discharge.

a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

server from the rack" on page 26).

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Extend the processor memory drawer approximately 2.54-5.1 cm (1-2 inches).

6. Remove the SPI board (on page 31).

7. Remove any drives installed in bays 6-10.

8. Disconnect the data cable.

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Disconnect the power cable.

10. Loosen the thumbscrews, and then remove the backplane.

To replace the component, reverse the removal procedure.

Power daughter board

To remove the component:

1. Power down the server (on page 25).

2. Remove all power:

a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

3. Extend or remove the server from the rack ("Extend the server from the rack" on page 25, "Remove the

server from the rack" on page 26).

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Remove the access panel (on page 29).

5. Disconnect the cables from the power daughter board.

6. Remove the power daughter board.

To replace the component, reverse the removal procedure.

Power supply backplane

To remove the component:

1. Power down the server (on page 25).

2. Remove all power:

a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

3. Extend or remove the server from the rack ("Extend the server from the rack" on page 25, "Remove the

server from the rack" on page 26).

4. Remove the processor memory drawer (on page 30).

5. Remove the access panel (on page 29).

6. Remove the power daughter card ("Power daughter board" on page 61).

7. Remove the I/O board ("I/O board" on page 58).

8. Do the following:

a. Using a Torx-10 screwdriver, remove the screws on the top of the backplane. b. Using a Torx-15 screwdriver, remove the screws on the bottom of the backplane.

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Remove the backplane.

To replace the component, reverse the removal procedure.

FlexibleLOM

To remove the component:

1. Power down the server (on page 25).

2. Remove all power:

a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

3. Remove any attached network cables.

4. Extend or remove the server from the rack ("Extend the server from the rack" on page 25, "Remove the

server from the rack" on page 26).

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Extend the processor memory drawer approximately 2.54-5.1 cm (1-2 inches).

6. Remove the SPI board (on page 31).

7. Loosen the thumbscrew, and then remove the FlexibleLOM from the server.

To replace the component, reverse the removal procedure.

Battery

If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.

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WARNING: The computer contains an internal lithium manganese dioxide, a vanadium

pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than 60°C (140°F).

• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

• Replace only with the spare designated for this product.

To remove the component:

1. Power down the server (on page 25).

2. Remove all power:

a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

3. Extend the server from the rack (on page 25).

4. Remove the access panel (on page 29).

5. Remove the SPI board (on page 31).

6. Remove the battery.

IMPORTANT: Replacing the system board battery resets the system ROM to its default

configuration. After replacing the battery, reconfigure the system through UEFI System Utilities.

IMPORTANT: To avoid a mismatch between boot modes, HP recommends setting system

maintenance switch 7 to the same BIOS boot mode the server is deployed in. Otherwise, the storage controller may not recognize the OS installed on the storage media.

For more information, see "System Maintenance Switch (on page 78)."

To replace the component, reverse the removal procedure.

For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

Removal and replacement procedures 65

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HP Trusted Platform Module

d TPM from the system board breaks or disfigures

The TPM is not a customer-removable part.

CAUTION: Any attempt to remove an installe

the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure

If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact an HP authorized service provider for a replacement system board and TPM board.

the integrity of the system data.

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Diagnostic tools

Troubleshooting resources

The HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language:

• English (http://www.hp.com/support/ProLiant_TSG_v1_en)

• French (http://www.hp.com/support/ProLiant_TSG_v1_fr)

• Spanish (http://www.hp.com/support/ProLiant_TSG_v1_sp)

• German (http://www.hp.com/support/ProLiant_TSG_v1_gr)

• Japanese (http://www.hp.com/support/ProLiant_TSG_v1_jp)

• Simplified Chinese (http://www.hp.com/support/ProLiant_TSG_v1_sc)

The HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language:

• English (http://www.hp.com/support/ProLiant_EMG_v1_en)

• French (http://www.hp.com/support/ProLiant_EMG_v1_fr)

• Spanish (http://www.hp.com/support/ProLiant_EMG_v1_sp)

• German (http://www.hp.com/support/ProLiant_EMG_v1_gr)

• Japanese (http://www.hp.com/support/ProLiant_EMG_v1_jp)

• Simplified Chinese (http://www.hp.com/support/ProLiant_EMG_v1_sc)

HP Insight Diagnostics survey functionality

HP Insight Diagnostics (on page 68) provides survey functionality that gathers critical hardware and software information on ProLiant servers.

This functionality supports operating systems that are supported by the server. For operating systems supported by the server, see the HP website (http://www.hp.com/go/supportos).

If a significant change occurs between data-gathering intervals, the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration.

Survey functionality is installed with every Intelligent Provisioning-assisted HP Insight Diagnostics installation, or it can be installed through the SPP.

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HP Insight Diagnostics

Access System Utilities

F9 during server POST

Navigate menus

Up and Down arrows

Select items

Enter

Save selections

F10

Access Help for a highlighted configuration option

HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, boot the server using Intelligent Provisioning.

HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft Windows and Linux versions, the utility helps to ensure proper system operation.

For more information or to download the utility, see the HP website (http://www.hp.com/servers/diags). HP Insight Diagnostics Online Edition is also available in the SPP.

HP UEFI System Utilities

For servers that support UEFI, the HP UEFI System Utilities is embedded in the system ROM. The UEFI System Utilities enable you to perform a wide range of configuration activities, including:

• Configuring system devices and installed options

• Enabling and disabling system features

• Displaying system information

• Selecting the primary boot controller

• Configuring memory options

• Selecting a language

• Launching other pre-boot environments such as the Embedded UEFI Shell and Intelligent Provisioning

For more information on the HP UEFI System Utilities, see the HP UEFI System Utilities User Guide on the HP website (http://www.hp.com/go/uefi/docs).

Using HP UEFI System Utilities

To use the System Utilities, use the following keys:

Action Key

Default configuration settings are applied to the server at one of the following times:

• Upon the first system power-up

• After defaults have been restored

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Default configuration settings are sufficient for typical server operations; however, you can modify configuration settings as needed. The system prompts you for access to the System Utilities each time the system is powered up.

Flexible boot control

This feature enables you to do the following:

• Add Boot Options

o Browse all FAT16 and FAT32 file systems.

o Select an X64 UEFI application with an .EFI extension to add as a new UEFI boot option, such as an

OS boot loader or other UEFI application.

The new boot option is appended to the boot order list. When you select a file, you are prompted to enter the boot option description (which is then displayed in the Boot menu), as well as any optional data to be passed to an .EFI application.

• Boot to System Utilities

After pre-POST, the boot options screen appears. During this time, you can access the System Utilities by pressing the F9 key.

• Choose between supported modes: Legacy BIOS Boot Mode or UEFI Boot Mode

IMPORTANT: If the default boot mode settings are different than the user defined settings, the

system may not boot the OS installation if the defaults are restored. To avoid this issue, use the

For more information, see the HP UEFI System Utilities User Guide for HP ProLiant Gen9 Servers on the HP website (http://www.hp.com/go/ProLiantUEFI/docs).

User Defined Defaults feature in UEFI System Utilities to override the factory default settings.

Restoring and customizing configuration settings

You can reset all configuration settings to the factory default settings, or you can restore system default configuration settings, which are used instead of the factory default settings.

You can also configure default settings as necessary, and then save the configuration as the custom default configuration. When the system loads the default settings, it uses the custom default settings instead of the factory defaults.

Secure Boot configuration

Secure Boot is integrated in the UEFI specification on which the HP implementation of UEFI is based. Secure Boot is completely implemented in the BIOS and does not require special hardware. It ensures that each component launched during the boot process is digitally signed and that the signature is validated against a set of trusted certificates embedded in the UEFI BIOS. Secure Boot validates the software identity of the following components in the boot process:

• UEFI drivers loaded from PCIe cards

• UEFI drivers loaded from mass storage devices

• Pre-boot UEFI shell applications

• OS UEFI boot loaders

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Once enabled, only firmware components and operating systems with boot loaders that have an appropriate digital signature can execute during the boot process. Only operating systems that support Secure Boot and have an EFI boot loader signed with one of the authorized keys can boot when Secure Boot is enabled. For more information about supported operating systems, see the HP UEFI System Utilities and Shell Release Notes on the HP website (http://www.hp.com/go/ProLiantUEFI/docs).

A physically present user can customize the certificates embedded in the UEFI BIOS by adding/removing their own certificates.

Embedded UEFI shell

The system BIOS in all HP ProLiant DL580 Gen8 servers includes an embedded UEFI Shell in the ROM. The UEFI Shell environment provides an API, a command line prompt, and a set of CLIs that allow scripting, file manipulation, and system information. These features enhance the capabilities of the UEFI System Utilities.

For more information, see the following documents:

• HP UEFI Shell User Guide on the HP website (http://www.hp.com/go/uefi/docs)

• UEFI Shell Specification on the UEFI website (http://www.uefi.org/specifications)

Re-entering the server serial number and product ID

After you replace the SPI board, you must re-enter the server serial number and the product ID.

1. During the server startup sequence, press the F9 key to access System Utilities.

2. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU) >

Advanced Options > Advanced System ROM Options > Serial Number, and then press the Enter key.

3. Enter the serial number and press the Enter key. The following message appears:

The serial number should only be modified by qualified service personnel. This value should always match the serial number located on the chassis.

4. Press the Enter key to clear the warning.

5. Enter the serial number and press the Enter key.

6. Select Product ID. The following warning appears:

Warning: The Product ID should ONLY be modified by qualified service personnel. This value should always match the Product ID located on the chassis.

7. Enter the product ID and press the Enter key.

8. Press the F10 key to confirm exiting System Utilities. The server automatically reboots.

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

• From within HP SIM

• From within operating system-specific IML viewers:

o For Windows: IML Viewer

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For Linux: IML Viewer Application

• From within the iLO 4 web interface

• From within HP Insight Diagnostics (on page 68)

USB support and functionality

USB support

HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.

Legacy USB support provides USB functionality in environments where USB support is not available normally. Specifically, HP provides legacy USB functionality for the following:

• POST (system boot)

• UEFI System Utilities

• Pre-boot UEFI shell

• DOS

Internal USB functionality

• Operating environments which do not provide native USB support

An internal USB connector is available for use with security key devices and USB drive keys. This solution provides for use of a permanent USB key installed in the internal connector, avoiding issues of clearance on the front of the rack and physical access to secure data.

External USB functionality

HP provides external USB support to enable local connection of USB devices for server administration, configuration, and diagnostic procedures.

For additional security, external USB functionality can be disabled through USB options in UEFI System Utilities.

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Component identification

Drive bays 6-10*

Systems Insight Display

Fans 1-4

Drive bays 1-5

Discovery services connectors

Video connector

USB connectors (2)

Front panel components

Item Description

* Drives installed in these bays require the optional SAS backplane and cables.

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Front panel LEDs and buttons

Power on/Standby button and

Solid green = System on Flashing green (1 Hz/cycle per sec) = Performing power on

Health LED

Solid green = Normal

Aggregate NIC LED

Solid green = Link to network UID button/link

Solid blue = Activated

Item Description Status

system power LED

sequence Solid amber = System in standby Off = No power present

Flashing amber = System degraded Flashing red (1 Hz/cycle per sec) = System critical Fast-flashing red (4 Hz/cycles per sec) = System power fault

Flashing green = Linked with activity on the network Off = No network connection

Flashing blue (1 Hz/cycle per sec) = Remote management or firmware upgrade in progress

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Systems Insight Display

Power cap

Green = System on or requesting power on Overtemperature

Off = Normal

Amp status

Off = No protection NIC activity/link

Green = Linked to network All other LEDs

Off = Normal

The Systems Insight Display LEDs represent the server and component layout.

Item LED Description

Flashing amber = Power on denied Off = Standby

Amber = Failed or missing component

Green = Protection enabled Amber = Memory failure occurred Amber (flashing) = Memory configuration error

Green (flashing) = Linked with activity on the network Off = No network connection

Amber = Failed or missing component

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Rear panel components

Expansion board slot 1 2

Expansion board slot 2

Expansion board slot 3

Expansion board slot 4 5

Expansion board slot 5

Expansion board slot 6

Expansion board slot 7

Expansion board slot 8

Expansion board slot 9

FlexibleLOM slot 11

SPI board

Power supply 1

Power supply 2

Power supply bay 3

Power supply bay 4

Item Description

3 4

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Power supply LED

Off

No AC power to power

Off

Green

AC present/Standby outputs

Off

Amber (flashing) –

non-redundant

Power supply failure (includes

Fail LED-amber (Located on the SID)

Power LED-green (Located on the power supply)

Front external health LED Located on the front

Status

panel

Off

redundant Red (flashing) –

supply units

on Power supply DC outputs on and OK

over voltage and over temperature)

Component identification 76

Page 77

I/O board components

NMI jumper

Slot 1 PCIe3 x16 (16, 8, 4, 2, 1)

Slot 2 PCIe3 x16 (16, 8, 4, 2, 1)

System maintenance switch

Slot 3 PCIe3 x16 (16, 8, 4, 2, 1)

Slot 4 PCIe3 x16 (8, 4, 2, 1) Slot 5 PCIe3 x16 (8, 4, 2, 1)

Slot 6 PCIe3 x16 (16, 8, 4, 2, 1)

Slot 7 PCIe3 x16 (8, 4, 2, 1) 10

Slot 8 PCIe3 x16 (8, 4, 2, 1)

Slot 9 PCIe3 x16 (16, 8, 4, 2, 1)

SPI board connector

FlexibleLOM connector

Item Description

Component identification 77

Page 78

Off = iLO security enabled

Off = Normal operation

Off = Set factory default boot mode to UEFI.

3, 4, 8, 9, 10, 11, 12

Reserved

System maintenance switch

The system maintenance switch (SW1) is a twelve-position switch that is used for system configuration. The default position for all twelve positions is Off.

Switch Settings

* The default position for switch 7 is set in the factory shipping configuration. This switch setting determines the BIOS mode the system defaults to when configuration memory is cleared to factory defaults. The User defined defaults setting in UEFI System Utilities supersedes this switch.

IMPORTANT: To avoid a mismatch between boot modes, HP recommends setting system

maintenance switch 7 to the same BIOS boot mode the server is deployed in. Otherwise, the storage controller may not recognize the OS installed on the storage media.

On = iLO security disabled

On = The BIOS configuration is locked.

On = Password disabled

On = Clear CMOS and RAM

On = Set factory default boot mode to Legacy.

NMI jumper

The NMI jumper allows administrators to perform a memory dump before performing a hard reset. Crash dump analysis is an essential part of eliminating reliability problems, such as hangs or crashes in OSs, device drivers, and applications. Many crashes can freeze a system, requiring you to do a hard reset. Resetting the system erases any information that would support root cause analysis.

Systems running Microsoft® Windows® experience a blue-screen trap when the OS crashes. When this happens, Microsoft® recommends that system administrators perform an NMI event by temporarily shorting the NMI header with a jumper. The NMI event enables a hung system to become responsive again.

Component identification 78

Page 79

SPI board components

Top SAS backplane connector

SAS cache module connector 3

Systems Insight Display Power/UID connector

Internal USB connector

microSD card slot

TPM connector

Front video/USB connector

Battery

Internal USB connector

Serial connector

Video connector

USB connectors (4)

iLO connector

FlexibleLOM port 1*

FlexibleLOM port 2*

FlexibleLOM port 3*

FlexibleLOM port 4*

Item Description

*Port configuration is dependent on the installed FlexibleLOM and may differ from what is shown in the illustration.

Component identification 79

Page 80

Power daughter board components

Upper SAS backplane power connector

I/O board auxiliary power connector

I/O board auxiliary power connector 7

I/O board auxiliary power connector

Power backplane data connector

I/O board power connector

Item Description

Component identification 80

Page 81

Processors and memory cartridges

The processor memory drawer contains 4 processor sockets and 8 memory cartridges.

For DIMM numbering and installation guidelines, see the server user guide.

Component identification 81

Page 82

DIMM slot locations

Each memory cartridge contains 12 DIMM slots. Install DIMMs in pairs in alphabetical order.

For installation guidelines, see the server user guide.

Drive bay numbering

Drives installed in bays 6-10 require the optional SAS backplane.

Component identification 82

Page 83

Hot-plug drive LED definitions

Locate

Solid blue

The drive is being identified by a host application.

Flashing blue

The drive carrier firmware is being updated or requires an update. 2

Activity ring

Rotating green

Drive activity

Off

No drive activity

Do not remove

Solid white

Do not remove the drive. Removing the drive causes one or more of Off

Removing the drive does not cause a logical drive to fail. 4

Drive status

Solid green

The drive is a member of one or more logical drives.

Flashing green

The drive is rebuilding or performing a RAID migration, strip size Flashing

The drive is a member of one or more logical drives and predicts Flashing amber

The drive is not configured and predicts the drive will fail.

Solid amber

The drive has failed.

Off

The drive is not configured by a RAID controller.

Item LED Status Definition

the logical drives to fail.

migration, capacity expansion, or logical drive extension, or is erasing.

amber/green

the drive will fail.

Component identification 83

Page 84

FBWC capacitor slots

Slots 2-4—Connect to optional SAS controllers

Slot 1—Connects to the SPI board Off

Off

The cache module is not powered.

Flashing once

The cache microcontroller is executing from within its Flashing once

Flashing once

The cache module is powering up, and the capacitor

Item Description

FBWC module LEDs

The FBWC module has three single-color LEDs (one amber and two green). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing.

1 - Amber 2 - Green 3 - Green Interpretation

Off

every 2 seconds

per second

every 2 seconds

per second

boot loader and receiving new flash code from the host controller.

pack is charging.

Component identification 84

Page 85

1 - Amber 2 - Green 3 - Green Interpretation

Off

Flashing once

The cache module is idle, and the capacitor pack is

Off

The cache module is idle, and the capacitor pack is

The cache module is idle, the capacitor pack is charged, Flashing once

Off

A backup of the DDR content on the cache module is in Off

Off

The current backup is complete with no errors.

per second

Flashing once

Off

The current backup failed, and data has been lost. per second

Flashing once

A power error occurred during the previous or current per second

Off

An overtemperature condition exists.

Flashing twice

Off

The capacitor pack is not attached.

Flashing twice

The capacitor has been charging for 10 minutes, but On

Off

The current backup is complete, but power fluctuations On

The cache module microcontroller has failed.

Off

per second

charging.

charged.

and the cache contains data that has not yet been written to the drives.

progress.

Flashing once

Flashing twice per second

per second

Fan locations

boot. Data may be corrupt.

has not reached sufficient charge to perform a full backup.

occurred during the backup.

Component identification 85

Page 86

Cabling

Standby power cable

Power supply data cable

Front video/USB cable

Systems Insight Display cable

Server cabling

Item Description

Cabling 86

Page 87

Specifications

Temperature range*

Operating

10°C to 35°C (50°F to 95°F)

Shipping

-40°C to 70°C (-40°F to 158°F)

28°C (82.4°F)

(noncondensing)**

Operating

10% to 90%

Nonoperating

5% to 95%

Height

17.5 cm (6.88 in)

73.6 cm (29 in)

Width

44.4 cm (17.48 in)

52 kg (115 lb) Weight (no drives installed)

33 kg (73 lb)

Environmental specifications

Specification Value

Maximum wet bulb temperature

Relative humidity

* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3,048 m (10,000 ft) is applicable. No direct sunlight allowed. ** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 kPa.

Mechanical specifications

Specification Value

Depth

Weight (maximum)

Power supply specifications

Depending on installed options, the server is configured with one of the following power supplies:

• HP 1200 W Common Slot Platinum Plus Hot-Plug Power Supply (94% efficiency) (on page 88)

• HP 1500 W Common Slot Platinum Plus Hot-Plug Power Supply (94% efficiency) (on page 88)

For detailed power supply specifications, see the server QuickSpecs on the HP website (http://www.hp.com/go/hpsc).

Specifications 87

Page 88

HP 1200 W Common Slot Platinum Plus Hot-Plug Power Supply

Rated input voltage

100 VAC,100 to 120 VAC

Rated input frequency

50 Hz to 60 Hz

9.2 A at 100 VAC 1000 W at 120V AC input

3408 at 120V AC input

800W at 100V AC input (low line) 800 W at 100V AC input

800 W at 100V AC input

Rated input voltage

200 to 240 VAC

50 Hz to 60 Hz Rated input current

8.3 A at 200 VAC

1652 W at 230V AC input BTUs per hour

5637 at 230V AC input

Power supply output

1500 W

Rated steady-state power

1500 W at 200V to 240V AC input

(94% efficiency)

Specification Value

Input requirements

Rated input current

Maximum rated input power

BTUs per hour

Power supply output

Rated steady-state power

Maximum peak power

9.5 A at 110 to 120 VAC

6.6A at 200 to 240 VAC

1320 W at 230V AC input

4500 at 230V AC input

900W at 108V to 132V AC input (low line) 1200 W at 200V to 240V AC input (High line)

900 W at 120V AC input 1200 W at 200V to 240V AC input

HP 1500 W Common Slot Platinum Plus Hot-Plug Power Supply (94% efficiency)

Specification Value

Input requirements

Rated input frequency

Maximum rated input power

Power supply output

Maximum peak power

Specifications 88

Page 89

Acronyms and abbreviations

ABEND

abnormal end

AMP

Advanced Memory Protection

ASR

Automatic Server Recovery

CSA

Canadian Standards Association

DDDC

Double Device Data Correction

ESD

electrostatic discharge

FBWC

flash-backed write cache

IEC

International Electrotechnical Commission

iLO 4

Integrated Lights-Out 4

IML

Integrated Management Log

KVM

keyboard, video, and mouse

NVRAM

nonvolatile memory

Acronyms and abbreviations 89

Page 90

PCIe

Peripheral Component Interconnect Express

PCI-X

peripheral component interconnect extended

PDU

power distribution unit

PID

port ID

POST

Power-On Self Test

QPI

QuickPath Interconnect

RAS

Reliability, Availability, Serviceability

RBSU

ROM-Based Setup Utility

SAS

serial attached SCSI

Secure Digital

SDDC

Single Device Data Correction

SFF

small form factor

SIM

Systems Insight Manager

SMI

Scalable memory interfaces

Acronyms and abbreviations 90

Page 91

SPI

system peripheral interface

SPP

HP Service Pack for ProLiant

TMRA

recommended ambient operating temperature

TPM

Trusted Platform Module

UEFI

Unified Extensible Firmware Interface

UID

unit identification

UPS

uninterruptible power system

USB

universal serial bus

VCA

Version Control Agent

Acronyms and abbreviations 91

Page 92

Documentation feedback

HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:[email protected]). Include the document title and part number, version number, or the URL when submitting your feedback.

Documentation feedback 92

Page 93

Index

4U rack bezel 33

drive bay numbering 82 drive blank 34 drives 34, 83

access panel 29

battery 64 blank, power supply 40 board, SPI (System Peripheral Interface) 31 boot configurations 69 boot options 69 buttons 72

cables 86 cabling 86 cache module 44 capacitor pack 45 capacitor pack holder 48 components, front panel 72 components, identification 15, 72, 73, 74, 75, 76,

77, 79, 80, 84 components, mechanical 15 components, rear panel 75 components, SPI board 79 components, system 18 components, system board 78 configuration settings 69 connectors 72 CSR (customer self repair) 5 customer self repair (CSR) 5

electrostatic discharge 24 embedded UEFI shell 70 environmental requirements 87 environmental specifications 87 expansion board 40 expansion board guides 42 expansion slot covers 41 extending server from rack 25 external USB functionality 71

fans 33, 85 fans, removing 33 fans, replacing 33 FBWC module 44 FBWC module LEDs 84 features 72 flash-backed write cache procedures 43, 47 flexible boot control 69 FlexibleLOM 63 front panel buttons 73 front panel components 72 front panel LEDs 73

hard drive LEDs 83 heatsink 52 HP Insight Diagnostics 67, 68 HP technical support 5

device numbers 82 diagnostic tools 67, 68 diagnostics utility 68 DIMM slot locations 82 documentation 92 documentation feedback 92

I/O board 58 illustrated parts catalog 15 iLO (Integrated Lights-Out) 70 IML (Integrated Management Log) 70 Insight Diagnostics 67, 68 Integrated Lights-Out (iLO) 70

Index 93

Page 94

Integrated Management Log (IML) 70 internal USB functionality 71

LEDs 83 LEDs, drive 83 LEDs, FBWC module 84 LEDs, front panel 73, 83 LEDs, hard drive 83 LEDs, power supply 76 LEDs, SAS hard drive 83 Left bezel (USB/video) 35

mechanical components 15 memory cartridge 49, 81 microSD card slot 79

power daughter board 61, 80 power supplies 39 power supply backplane 62 power supply blank 40 power supply specifications 87, 88 powering down 25 preparation procedures 24 processor 54 processor memory drawer cover 31 processor memory drawer shipping screws 30 processor memory module 29, 30, 31, 81

spare part numbers 15 specifications 87 specifications, environmental 87 specifications, power supply 87, 88 specifications, server 87 SPI (System Peripheral Interface) board 31, 79 static electricity 24 switch, system maintenance 78 system components 18 system maintenance switch 78 Systems Insight Display 74

technical support 5 TPM (Trusted Platform Module) 66 troubleshooting 67 Trusted Platform Module (TPM) 66

UEFI System Utilities 68 UID (unit identification) 37, 38 UID button 37, 38 UID LED 37, 38 USB (universal serial bus) 71 USB cabling 36 USB support 71 utilities 67

warranty 5

rack, extending server from 24, 25 rear panel components 75 removal and replacement procedures 24 removing server from rack 26 removing the processor memory drawer 30 required tools 24 requirements, environmental 87 Right bezel (UID/power/SID) 37

safety considerations 24 safety information 24 SAS backplane 59 secure boot configuration 69 serial number 70 server specifications 87

Index 94