HP ProLiant DL380 G9, ProLiant DL388 G9 Maintenance And Service Manual
HPE ProLiant DL380 Gen9 Server
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware
experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the
Part Number: 768831-006
June 20
Edition: 6
Maintenance and Service Guide
components and software. This guide is for an
servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
16
© Copyright 2014, 2016 Hewlett Packard Enterprise Development LP
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services
are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting
an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not
responsible for information outside the Hewlett Packard Enterprise website.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Intel®, Pentium®, and Itanium® are trademarks of Intel Corporation in the U.S. and other countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
SD and MicroSD are trademarks or registered trademarks of SD-3C in the United States, other countries or both.
NVIDIA® is a trademark of NVIDIA Corporation in the U.S. and other countries.
Contents
Customer self repair.................................................................................................................................. 6
Parts only warranty service ...................................................................................................................................... 6
Illustrated parts catalog ........................................................................................................................... 16
Mechanical components ......................................................................................................................................... 16
System components ............................................................................................................................................... 19
Removal and replacement procedures ................................................................................................... 27
Required tools ........................................................................................................................................................ 27
Preparation procedures .......................................................................................................................................... 27
Power down the server ................................................................................................................................ 27
Extend the server from the rack .................................................................................................................. 27
Remove the server from the rack ................................................................................................................ 28
Access the product rear panel ................................................................................................................................ 28
Opening the cable management arm .......................................................................................................... 28
Access the optional HPE Systems Insight Display ................................................................................................. 29
Release the full-length expansion board retainer ................................................................................................... 30
Safety considerations ............................................................................................................................................. 31
Preventing electrostatic discharge............................................................................................................... 31
Symbols on equipment ................................................................................................................................ 31
Server warnings and cautions ..................................................................................................................... 32
Access panel .......................................................................................................................................................... 32
Air baffle ................................................................................................................................................................. 32
PCIe riser blank ...................................................................................................................................................... 33
Primary PCIe riser cage ......................................................................................................................................... 34
Secondary PCIe riser cage .................................................................................................................................... 35
PCIe riser board ..................................................................................................................................................... 36
Drive blank ............................................................................................................................................................. 37
Hot-plug drive ......................................................................................................................................................... 37
Power supply blank ................................................................................................................................................ 38
AC power supply .................................................................................................................................................... 38
HPE 750W Flex Slot Hot Plug Battery Backup Module .......................................................................................... 39
Optical drive ........................................................................................................................................................... 40
Hot-plug fan ............................................................................................................................................................ 42
Fan cage ................................................................................................................................................................ 43
FlexibleLOM ........................................................................................................................................................... 44
8-SFF drive cage .................................................................................................................................................... 44
3-LFF rear drive cage ............................................................................................................................................. 45
2-SFF rear drive cage ............................................................................................................................................ 46
2-SFF front drive cage ............................................................................................................................................ 47
Universal media bay ............................................................................................................................................... 48
8-SFF drive backplane ........................................................................................................................................... 49
2-SFF rear drive backplane .................................................................................................................................... 50
12-LFF drive backplane .......................................................................................................................................... 51
4-LFF drive backplane ............................................................................................................................................ 51
3-LFF rear drive backplane .................................................................................................................................... 52
Systems Insight Display ......................................................................................................................................... 53
Removing an expansion slot blank ......................................................................................................................... 54
Expansion boards ................................................................................................................................................... 55
Full length expansion board ........................................................................................................................ 55
Half-length expansion board ....................................................................................................................... 56
M.2 SSD enablement board ................................................................................................................................... 57
Heatsink ................................................................................................................................................................. 58
Processor ............................................................................................................................................................... 60
DIMMs .................................................................................................................................................................... 63
Contents 3
HPE Smart Storage Battery ................................................................................................................................... 64
HPE Flexible Smart Array Controller ...................................................................................................................... 65
System battery ....................................................................................................................................................... 66
System board ......................................................................................................................................................... 67
HP Trusted Platform Module .................................................................................................................................. 72
Troubleshooting ...................................................................................................................................... 74
Troubleshooting resources ..................................................................................................................................... 74
Diagnostic tools ...................................................................................................................................... 75
Product QuickSpecs ............................................................................................................................................... 75
HPE UEFI System Utilities ..................................................................................................................................... 75
Using UEFI System Utilities ......................................................................................................................... 75
Embedded Diagnostics option ..................................................................................................................... 76
Re-entering the server serial number and product ID ................................................................................. 76
Intelligent Provisioning ........................................................................................................................................... 76
HPE Insight Diagnostics .............................................................................................................................. 77
HPE Insight Diagnostics survey functionality .............................................................................................. 77
Erase Utility ................................................................................................................................................. 77
HPE Insight Remote Support ................................................................................................................................. 77
USB support ........................................................................................................................................................... 78
External USB functionality ........................................................................................................................... 78
HPE Smart Storage Administrator .......................................................................................................................... 79
Automatic Server Recovery .................................................................................................................................... 79
Component identification ........................................................................................................................ 80
Front panel components ......................................................................................................................................... 80
NVMe SSD components ........................................................................................................................................ 81
Front panel LEDs and buttons ................................................................................................................................ 82
UID button functionality ............................................................................................................................... 84
Power fault LEDs ......................................................................................................................................... 84
Access the optional HPE Systems Insight Display ................................................................................................. 84
Systems Insight Display LEDs ............................................................................................................................... 85
Systems Insight Display LED combinations ........................................................................................................... 86
Rear panel components ......................................................................................................................................... 87
Rear panel LEDs .................................................................................................................................................... 87
Flex slot battery backup module LEDs and buttons ............................................................................................... 88
Non-hot-plug PCI riser board slot definitions .......................................................................................................... 89
System board components ..................................................................................................................................... 90
System maintenance switch ........................................................................................................................ 91
NMI functionality .......................................................................................................................................... 91
DIMM slot locations ..................................................................................................................................... 92
Hot-plug fans .......................................................................................................................................................... 92
SAS and SATA device numbers ............................................................................................................................ 94
Hot-plug drive LED definitions ................................................................................................................................ 97
Cabling .................................................................................................................................................... 98
Cabling overview .................................................................................................................................................... 98
Two-bay SFF drive cage option cabling ................................................................................................................. 98
Three-bay LFF rear drive cage cabling ................................................................................................................ 102
Eight-bay SFF front drive cage cabling ................................................................................................................ 104
Express Bay Enablement Option cabling options ................................................................................................ 109
8SFF drive cage installed in bay 1 ............................................................................................................ 110
8SFF drive cage installed in bay 1 and 2SFF drives in the rear of the server ........................................... 111
Drive bay 1 is empty .................................................................................................................................. 112
8SFF drive cage installed in bay 1 and 2 SFF drives in the front of the server ......................................... 113
Host Bus Adapter and Controller cabling ............................................................................................................. 113
HPE H240 Smart Host Bus Adapter/Smart Array P440 Controller cabling ............................................... 114
HPE Smart Array P840 Controller cabling................................................................................................. 117
HPE Smart Array P440ar Controller cabling ............................................................................................. 118
HPE Smart Array P840ar Controller cabling ............................................................................................. 122
Universal media bay cabling ................................................................................................................................ 127
Contents 4
150W PCIe power cable option ............................................................................................................................ 130
M.2 SSD Enablement Board option cabling ......................................................................................................... 130
Specifications ........................................................................................................................................ 132
Environmental specifications ................................................................................................................................ 132
Mechanical specifications ..................................................................................................................................... 132
Power supply specifications ................................................................................................................................. 133
HPE 500W Flex Slot Platinum Hot-plug Power Supply ............................................................................. 133
HPE 800W Flex Slot Platinum Hot-plug Power Supply ............................................................................. 134
HPE 1400W Flex Slot Platinum Plus Hot-plug Power Supply ................................................................... 135
Acronyms and abbreviations................................................................................................................. 136
Documentation feedback ...................................................................................................................... 139
Index ..................................................................................................................................................... 140
Contents 5
Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard
Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you,
there may or may not be additional charges, depending on the type of warranty service designated
for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a
technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped
with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In
cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the
defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part
return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service
provider. For the North American program, go to the Hewlett Packard Enterprise CSR website
(http://www.hpe.com/support/selfrepair).
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the
terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of
charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair
= réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces
défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou
mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett
Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
Customer self repair 6
• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous
être facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au
client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard
Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont
identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les
documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué,
généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve
le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard
Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou
le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre
Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le
site Web Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair).
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez
à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono
essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett
Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto
come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente
per la sostituzione. Vi sono due categorie di parti CSR:
• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida
la riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di
manodopera per il servizio.
• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di
componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett
Packard Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia
previsto per il prodotto.
Customer self repair 7
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte
del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano
sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo
illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte
di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora
sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad
Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard
Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di
assistenza di zona. Per il programma in Nord America fare riferimento al sito Web
(http://www.hpe.com/support/selfrepair).
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli
componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà
gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione
da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà
sostenere le spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um
Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen.
Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose
feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett
Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien
unterteilt:
• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die
Anfahrt- und Arbeitskosten für diesen Service berechnet.
• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um
den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“
gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden
gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise
Customer self repair 8
Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von
Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob
das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist,
das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen
das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise
für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten
Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie
auf der Hewlett Packard Enterprise Website unter (http://www.hpe.com/support/selfrepair).
Parts-only Warranty Service (Garantieservice
ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service
stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrtund Arbeitskosten für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución.
Los componentes CSR se clasifican en dos categorías:
• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a
Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse
cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa
que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone
como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en
el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un
técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise
especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En
aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
Customer self repair 9
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle
por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la
empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett
Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el
programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR
(http://www.hpe.com/support/selfrepair).
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo
de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard
Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes
por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor
de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte
onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als
Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt
dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht.
• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht,
afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door
de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service
Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus
aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett
Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen.
Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het
defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte
onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel
binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise.
Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het
meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard
Customer self repair 10
Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant
betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair
programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett
Packard Enterprise website (http://www.hpe.com/support/selfrepair).
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo
cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de
peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou
fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso
de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas
categorias de peças CSR:
• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do
serviço.
• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas
para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as
substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de
garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito
pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico
autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de
peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard
Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve
ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a
peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a
Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A
peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de
devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Customer self repair 11
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard
Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite
o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair).
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para
peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise
fornece as peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair 12
Customer self repair 13
Customer self repair 14
Customer self repair 15
Illustrated parts catalog
(on page 6)
Access panel
777292-001
Mandatory
2
Air baffle kit
777302-001
Mandatory1
3
Fan cage
777294-001
Mandatory1
4
PCI riser cage
—
—
a) PCI riser cage, standard primary
777281-001
Optional2
b) PCI riser cage, primary optional*
777282-001
Optional2
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website
(http://www.hpe.com/info/partssurfer).
Item Description Spare part number
1
Customer self repair
Illustrated parts catalog 16
c) PCI riser cage, secondary optional*
777283-001
Optional2
5
Drive cage, 8SFF
779086-001
Mandatory1
6
Rail kit*
—
—
a) SFF 2U easy install rail kit
744114-001
Mandatory1
b) LFF 2U easy install rail kit
744115-001
Mandatory1
c) 2U cable management arm
744116-001
Mandatory1
7
Universal media bay*
786579-001
Mandatory1
8
Miscellaneous blanks kit*
777301-001
—
a) Power supply blank
—
Mandatory1
b) Drive blank
—
Mandatory1
c) PCI riser blank
—
Mandatory1
d) HPE Flexible Smart Array Controller blank
—
Mandatory1
e) Fan blank
—
Mandatory1
Item Description Spare part number
Customer self repair
(on page 6)
* Not shown
1
Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
2
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
3
No—Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the
customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These
parts are identified as "No" in the Illustrated Parts Catalog.
1
Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à Hewlett
Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main d’œuvre pour ce
service vous seront facturés.
2
Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues
pour que le client puisse procéder lui-même aux réparations. Cependant, les frais supplémentaires engendrés par le
remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour
votre produit.
3
Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client. Afin de
se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande à un
fournisseur de services agréé de procéder au remplacement de la pièce. Ces pièces sont signaléespar le mot « Non
» dans le Catalogue de pièces illustré.
1
Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede
l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di
viaggio e manodopera dell'operazione.
2
Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono
progettate per consentire anche la riparazione da parte del cliente. Tuttavia, se il cliente richiedel'intervento di Hewlett
Packard Enterprise per la sostituzione, potrebbero essere addebitate spese aggiuntive a seconda del tipo di garanzia
in assistenza previsto per il prodotto.
3
No—Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del cliente. In
base a quanto previsto dalla garanzia per il cliente, Hewlett Packard Enterprise richiede l'intervento di un tecnico
autorizzato per la sostituzione della parte. Queste parti sono contrassegnate con"No"nel catalogo parti illustrato.
1
Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch
dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für
diesen Service berechnet.
2
Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self
Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen
möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
Illustrated parts catalog 17
3
Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner
ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
1
Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard
Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
2
Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están
diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise
realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía
correspondiente al producto.
3
No—Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por
el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un
proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican
con la palabra "No" en el catálogo ilustrado de componentes.
1
Verplicht—Onderdelen die de klant zelf moet vervangen. Als u Hewlett Packard Enterprise vraagt deze onderdelen
te vervangen, worden er reis- en arbeidskosten voor deze service in rekening gebracht.
2
Optioneel—Onderdelen die de klant zelf kan vervangen. Deze onderdelen zijn ook ontworpen om door de klant zelf
te worden vervangen. Als u Hewlett Packard Enterprise verzoekt om deze te vervangen, kan het zijn dat hiervoor
extra kosten in rekening worden gebracht, afhankelijk van het soort garantie dat op uw product van toepassing is.
3
Geen—Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de klant zelf te worden
vervangen. Om te voldoen aan de garantievoorwaarden eist Hewlett Packard Enterprise dat een geautoriseerde
serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de geïllustreerde
onderdelencatalogus.
1
Obrigatório—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise
substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
2
Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito
pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3
Não—Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas
peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Illustrated parts catalog 18
System components
DIMMs
—
—
a) 8-GB, 1Rx4, PC4-2133R
774170-001
Mandatory1
b) 8-GB, 2Rx8, PC4-2133R*
774171-001
Mandatory1
c) 16-GB, 2Rx4, PC4-2133R*
774172-001
Mandatory1
d) 16-GB, 2Rx4, PC4-2133L*
774173-001
Mandatory1
e) 32-GB, 4Rx4, PC4-2133L*
774174-001
Mandatory1
e) 8-GB, 1Gx8, PC4-2400R*
819410-001
Mandatory1
f) 16-GB, 2Gx4, PC4-2400R*
819411-001
Mandatory1
g) 32-GB, 2Gx4, PC4-2400R*
819412-001
Mandatory1
h) 64-GB, 2Gx4, PC4-2400L*
819413-001
Mandatory1
i) 32-GB, 2Gx4, PC4-2400L*
819414-001
Mandatory1
j) 16-GB, 1Gx4, PC4-2400R*
846740-001
Mandatory1
k) 8-GB, 1Gx8, PC4-2400R*
852545-001
Mandatory1
10
Heatsinks
—
—
a) Standard efficiency heatsink
777290-001
Optional2
b) High-performance heatsink*
777291-001
Optional2
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website
(http://www.hpe.com/info/partssurfer).
Item Description
9
Spare part
number
Customer self repair
(on page 6)
Illustrated parts catalog 19
number
(on page 6)
Processors
—
—
a) 1.60-GHz Intel Xeon E5-2603 v3 processor**
762441-001
Optional2
b) 1.90-GHz Intel Xeon E5-2609 v3 processor* **
762443-001
Optional2
c) 2.40-GHz Intel Xeon E5-2620 v3 processor* **
762445-001
Optional2
d) 2.40-GHz Intel Xeon E5-2630 v3 processor* **
762446-001
Optional2
e) 2.60-GHz Intel Xeon E5-2640 v3 processor* **
762447-001
Optional2
f) 2.30-GHz Intel Xeon E5-2650 v3 processor* **
762448-001
Optional2
g) 2.60-GHz Intel Xeon E5-2660 v3 processor* **
762449-001
Optional2
h) 2.30-GHz Intel Xeon E5-2670 v3 processor* **
762450-001
Optional2
i) 2.50-GHz Intel Xeon E5-2680 v3 processor* **
762451-001
Optional2
j) 2.60-GHz Intel Xeon E5-2690 v3 processor* **
762452-001
Optional2
k) 2.00-GHz Intel Xeon E5-2683 v3 processor* **
762453-001
Optional2
l) 2.30-GHz Intel Xeon E5-2695 v3 processor* **
762454-001
Optional2
m) 2.60-GHz Intel Xeon E5-2697 v3 processor* **
765154-001
Optional2
n) 3.00-GHz Intel Xeon E5-2623 v3 processor* **
780762-001
Optional2
o) 3.50-GHz Intel Xeon E5-2637 v3 processor* **
762455-001
Optional2
p) 3.40-GHz Intel Xeon E5-2643 v3 processor* **
762456-001
Optional2
q) 3.20-GHz Intel Xeon E5-2667 v3 processor* **
762457-001
Optional2
r) 3.10-GHz Intel Xeon E5-2687W v3 processor* **
762458-001
Optional2
s) 1.80-GHz Intel Xeon E5-2630L v3 processor* **
762459-001
Optional2
t) 2.30-GHz Intel Xeon E5-2698 v3 processor* **
780760-002
Optional2
u) 2.30-GHz Intel Xeon E5-2699 v3 processor* **
780761-001
Optional2
v) 1.80-GHz Intel Xeon E5-2650L v3 processor* **
762461-001
Optional2
w) 1.70-GHz Intel Xeon E5-2603 v4 processor**
835599-001
Optional2
x) 1.70-GHz Intel Xeon E5-2609 v4 processor* **
835600-001
Optional2
y) 2.10-GHz Intel Xeon E5-2620 v4 processor* **
835601-001
Optional2
z) 2.20-GHz Intel Xeon E5-2630 v4 processor* **
835602-001
Optional2
aa) 2.40-GHz Intel Xeon E5-2640 v4 processor* **
835603-001
Optional2
bb) 2.20-GHz Intel Xeon E5-2650 v4 processor* **
835604-001
Optional2
cc) 2.00-GHz Intel Xeon E5-2660 v4 processor* **
835605-001
Optional2
dd) XX-GHz Intel Xeon E5-2670 v4 processor* **
06/10/2015 Not
Intel)
Optional2
ee) 2.40-GHz Intel Xeon E5-2680 v4 processor* **
835606-001
Optional2
Item Description
11
Spare part
Customer self repair
offered (per
Illustrated parts catalog 20
number
(on page 6)
ff) 2.60-GHz Intel Xeon E5-2690 v4 processor* **
835607-001
Optional2
gg) 2.10-GHz Intel Xeon E5-2683 v4 processor* **
835614-001
Optional2
hh) 2.30-GHz Intel Xeon E5-2695 v4 processor* **
835615-001
Optional2
ii) 2.30-GHz Intel Xeon E5-2697 v4 processor* **
835616-001
Optional2
jj) 2.60-GHz Intel Xeon E5-2623 v4 processor* **
835610-001
Optional2
kk) 3.50-GHz Intel Xeon E5-2637 v4 processor* **
835611-001
Optional2
ll) 3.40-GHz Intel Xeon E5-2643 v4 processor* **
835612-001
Optional2
mm) 3.20-GHz Intel Xeon E5-2667 v4 processor* **
835613-001
Optional2
nn) 3.00-GHz Intel Xeon E5-2687W v4 processor* **
841034-001
Optional2
oo) 1.80-GHz Intel Xeon E5-2630L v4 processor* **
835608-001
Optional2
pp) 2.20-GHz Intel Xeon E5-2698 v4 processor* **
828054-001
Optional2
qq) 2.20-GHz Intel Xeon E5-2699 v4 processor* **
835618-001
Optional2
rr) 1.80-GHz Intel Xeon E5-2650L v4 processor* **
835609-001
Optional2
12
Power supplies, hot-plug
—
—
a) 500 W, Flex Slot Platinum
754377-001
Mandatory1
b) 800 W, Flex Slot Platinum*
754381-001
Mandatory1
c) 800 W, Flex Slot Titanium*
754378-001
Mandatory1
d) 800 W, Flex Slot Universal*
754379-001
Mandatory1
e) 800 W, Flex Slot –48Vdc*
754382-001
Mandatory1
f) 1400 W, Flex Slot Platinum*
754383-001
Mandatory1
HPE 750W Flex Slot Hot-Plug Battery Backup
Module*
754380-001
Mandatory1
14
System board assembly
—
—
a) System board assembly
775400-001
Optional2
b) System board assembly- BRDWL
843307-001
Optional2
15
FlexibleLOM adapters
—
—
a) HPE InfiniBand FDR 2-port, 5450-QSFP Adapter
705087-001
Mandatory1
b) HPE InfiniBand FDR 2-port, 545FLR-QSFP
Adapter*
705088-001
Mandatory1
16
Hot-plug hard drives
—
—
a) 146-GB, SAS, SFF, 15,000-rpm, 6G
653950-001
Mandatory1
b) 300-GB, SAS, SFF, 10,000-rpm, 6G*
653955-001
Mandatory1
c) 450-GB, SAS, SFF, 10,000-rpm, 6G*
653956-001
Mandatory1
d) 500-GB, SAS, SFF, 7,200-rpm, 6G*
653953-001
Mandatory1
e) 600-GB, SAS, SFF, 10,000-rpm, 6G*
653957-001
Mandatory1
f) 900-GB, SAS, SFF, 10,000-rpm, 6G*
653971-001
Mandatory1
Item Description
Spare part
Customer self repair
13
Illustrated parts catalog 21
number
(on page 6)
g) 1-TB, SAS, SFF, 7,200-rpm, 6G*
653954-001
Mandatory1
h) 1-TB, SAS, LFF, 7,200-rpm, 6G*
653947-001
Mandatory1
i) 1.2-TB, SAS, SFF, 10,000-rpm, 6G*
718292-001
Mandatory1
j) 2 -TB, SAS, SFF, 7,200-rpm, 6G*
653948-001
Mandatory1
k) 3 -TB, SAS, LFF, 7,200-rpm, 6G*
653959-001
Mandatory1
l) 6-TB, SAS, LFF, 7,200-rpm, 6G*
761497-001
Mandatory1
m) 500-GB, SATA, LFF, 7,200-rpm, 6G*
658103-001
Mandatory1
n) 1-TB, SATA, SFF, 7,200-rpm, 6G*
656108-001
Mandatory1
o) 1-TB, SATA, LFF, 7,200-rpm, 6G*
657739-001
Mandatory1
p) 2-TB, SATA, LFF, 7,200-rpm, 6G*
658102-001
Mandatory1
q) 3-TB, SATA, LFF, 7,200-rpm, 6G*
628182-001
Mandatory1
r) 4-TB, SATA, LFF, 7,200-rpm, 6G*
693720-001
Mandatory1
s) 6-TB, SATA, LFF, 7,200-rpm, 6G*
761496-001
Mandatory1
17
Solid state drives
—
—
a) 100-GB, SAS, ME, SFF, 6G*
692164-001
Mandatory1
b) 200-GB, SAS, ME, SFF, 6G*
692165-001
Mandatory1
c) 200-GB, SAS, ME, SFF, 12G*
741224-001
Mandatory1
d) 200-GB, SAS, HE, SFF, 12G*
741230-001
Mandatory1
e) 400-GB, SAS, ME, SFF, 12G*
741226-001
Mandatory1
f) 400-GB, SAS, HE, SFF, 12G*
741232-001
Mandatory1
g) 800-GB, SAS, VE, SFF, 12G*
762749-001
Mandatory1
h) 800-GB, SAS, ME, SFF, 12G*
741228-001
Mandatory1
i) 800-GB, SAS, HE, SFF, 12G*
741234-001
Mandatory1
j) 800-GB, SAS, VE, LFF, 12G*
762750-001
Mandatory1
k) 800-GB, SAS, ME, LFF, 12G*
692163-001
Mandatory1
l) 1.6-TB, SAS, VE, SFF, 12G*
762751-001
Mandatory1
m) 1.6-TB, SAS, VE, LFF, 12G*
762752-001
Mandatory1
n) 80-GB, SATA, VE, SFF, 6G*
734562-001
Mandatory1
o) 80-GB, SATA, VE, LFF, 6G*
734563-001
Mandatory1
p) 100-GB, SATA, ME, LFF, 6G*
692160-001
Mandatory1
q) 120-GB, SATA, VE, SFF, 6G*
718136-001
Mandatory1
r) 120-GB, SATA, VE, LFF, 6G*
718300-001
Mandatory1
s) 200-GB, SATA, ME, LFF, 6G*
692161-001
Mandatory1
t) 240-GB, SATA, VE, SFF, 6G*
718137-001
Mandatory1
Item Description
Spare part
Customer self repair
Illustrated parts catalog 22
number
(on page 6)
u) 240-GB, SATA, VE, LFF, 6G*
718294-001
Mandatory1
v) 400-GB, SATA, ME, LFF, 6G*
692162-001
Mandatory1
w) 480-GB, SATA, VE, SFF, 6G*
718138-001
Mandatory1
x) 480-GB, SATA, VE, LFF, 6G*
718296-001
Mandatory1
y) 800-GB, SATA, VE, SFF, 6G*
718139-001
Mandatory1
z) 800-GB, SATA, VE, LFF, 6G*
718298-001
Mandatory1
aa) 300-GB, SATA, VE, SFF, 6G*
739954-001
Mandatory1
bb) 300-GB, SATA, VE, LFF, 6G*
739955-001
Mandatory1
cc) 400-GB, SATA, ME, SFF, 6G*
692166-001
Mandatory1
dd) 600-GB, SATA, VE, SFF, 6G*
739959-001
Mandatory1
ee) 600-GB, SATA, VE, LFF, 6G*
739960-001
Mandatory1
ff) 800-GB, SATA, ME, SFF, 6G*
692167-001
Mandatory1
Hot-plug fan
—
—
a) Standard fan module
777285-001
Mandatory1
b) High performance fan module*
777286-001
Mandatory1
19
Power switch module
—
—
a) Standard cabled power switch module*
777289-001
Mandatory1
b) Systems Insight Display power switch module*
777288-001
Mandatory1
20
Backplane boards*
—
—
a) 8-SFF backplane board
777279-001
Optional2
b) 2-SFF rear backplane board
777280-001
Optional2
c) 12-LFF backplane board
777284-001
Optional2
d) 4-LFF backplane board
775402-001
Optional2
e) 3-LFF rear backplane board
779979-001
Optional2
21
Controllers*
—
—
a) HPE Smart Array P440ar Controller
749796-001
Optional2
b) HPE H240ar Smart Host Bus Adapter
749997-001
Optional2
c) HPE Smart Array P840 Controller
761880-001
Optional2
d) HPE Smart Array P840ar Controller
848147-001
Optional2
22
HPE 12Gb DL380 Gen9 SAS Expander Card*
761879-001
Optional2
23
GPUs*
—
—
a) HPE NVIDIA Quadro K2200 3GB GPU
783874-001
Optional2
b) HPE NVIDIA Quadro K4200 4GB GPU
783875-001
Optional2
c) HPE NVIDIA Quadro K6000 4GB GPU
736859-001
Optional2
Item Description
18
Spare part
Customer self repair
Illustrated parts catalog 23
number
(on page 6)
d) HPE NVIDIA Tesla K40C 124GB GPU
766915-001
Optional2
e) HPE NVIDIA GRID K1 Quad GPU
788358-001
Optional2
f) HPE NVIDIA GRID K2 RAF PCIe GPU
756822-001
Optional2
24
Bezel ear*
—
—
a) Location discovery services ear
787630-001
Optional2
b) SFF standard ear kit, Gen9, left and right
777295-001
Optional2
c) LFF standard ear kit, Gen9, left and right with UID
and cable
784231-001
Optional2
25
Thermal grease*
—
—
a) 0.5 thermal grease
777297-001
Optional2
b) 1.0 thermal grease
777298-001
Optional2
26
HPE Smart Storage Battery*
815983-001
Mandatory1
27
M.2 SSD enablement board option*
—
—
a) HPE 120GB M.2 SSD Enablement Board
797908-001
Mandatory1
b) HPE Dual 120GB M.2 SSD Enablement Board
797908-001
Mandatory1
28
Drive cables*
—
—
a) 2 SFF Mini-SAS cable
784625-001
Mandatory1
b) 2 SFF/8 SFF SAS cable, HPE H240 Smart Host
Bus Adapter
784629-001
Mandatory1
c) 2 SFF/26 SFF/4 LFF power cable
784624-001
Mandatory1
d) 3 LFF/2 SFF Mini-SAS cable
784626-001
Mandatory1
e) 4 LFF 12G Mini-SAS cable
784628-001
Mandatory1
f) 8 SFF Mini-SAS cable
784621-001
Mandatory1
g) 12 LFF/15 LFF Mini-SAS cable
784627-001
Mandatory1
h) 8 SFF/12 LFF/4 LFF/24 SFF power cable
784622-001
Mandatory1
29
Media cables*
—
—
a) DVD SATA cable
784623-001
Mandatory1
b) Universal media bay power cable, 2 SFF
805122-001
Mandatory1
30
Bezel ear I/O cable, LFF*
784231-001
Mandatory1
31
GPU power cable, NVIDIA K80*
805123-001
Mandatory1
Item Description
Spare part
Customer self repair
*Not shown
**All processors in this HPE ProLiant server must have the same cache size, speed, number of cores, and rated
maximum power consumption.
1
Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
2
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
3
No—Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the
customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These
parts are identified as "No" in the Illustrated Parts Catalog.
Illustrated parts catalog 24
1
Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à Hewlett
Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main d’œuvre pour ce
service vous seront facturés.
2
Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues
pour que le client puisse procéder lui-même aux réparations. Cependant, les frais supplémentaires engendrés par le
remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour
votre produit.
3
Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client. Afin de
se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande à un
fournisseur de services agréé de procéder au remplacement de la pièce. Ces pièces sont signaléespar le mot « Non
» dans le Catalogue de pièces illustré.
1
Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede
l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di
viaggio e manodopera dell'operazione.
2
Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono
progettate per consentire anche la riparazione da parte del cliente. Tuttavia, se il cliente richiedel'intervento di Hewlett
Packard Enterprise per la sostituzione, potrebbero essere addebitate spese aggiuntive a seconda del tipo di garanzia
in assistenza previsto per il prodotto.
3
No—Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del cliente. In
base a quanto previsto dalla garanzia per il cliente, Hewlett Packard Enterprise richiede l'intervento di un tecnico
autorizzato per la sostituzione della parte. Queste parti sono contrassegnate con"No"nel catalogo parti illustrato.
1
Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch
dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für
diesen Service berechnet.
2
Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self
Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen
möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
3
Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner
ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
1
Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard
Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
2
Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están
diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise
realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía
correspondiente al producto.
3
No—Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por
el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un
proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican
con la palabra "No" en el catálogo ilustrado de componentes.
1
Verplicht—Onderdelen die de klant zelf moet vervangen. Als u Hewlett Packard Enterprise vraagt deze onderdelen
te vervangen, worden er reis- en arbeidskosten voor deze service in rekening gebracht.
2
Optioneel—Onderdelen die de klant zelf kan vervangen. Deze onderdelen zijn ook ontworpen om door de klant zelf
te worden vervangen. Als u Hewlett Packard Enterprise verzoekt om deze te vervangen, kan het zijn dat hiervoor
extra kosten in rekening worden gebracht, afhankelijk van het soort garantie dat op uw product van toepassing is.
3
Geen—Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de klant zelf te worden
vervangen. Om te voldoen aan de garantievoorwaarden eist Hewlett Packard Enterprise dat een geautoriseerde
serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de geïllustreerde
onderdelencatalogus.
1
Obrigatório—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise
substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
2
Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito
pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3
Não—Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas
peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Illustrated parts catalog 25
Illustrated parts catalog 26
Removal and replacement procedures
To reduce the risk of personal injury or equipment damage, be sure that the rack
Required tools
You need the following items for some procedures:
• T-10/T-15 Torx screwdriver
• HPE Insight Diagnostics software ("HPE Insight Diagnostics" on page 77)
Preparation procedures
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of
critical server data and programs.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to
the system.
To power down the server, use one of the following methods:
• Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters
standby mode.
• Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
standby mode.
This method forces the server to enter standby mode without properly exiting applications and the
OS. If an application stops responding, you can use this method to force a shutdown.
• Use a virtual power button selection through HPE iLO 4.
This method initiates a controlled remote shutdown of applications and the OS before the server
enters standby mode.
Before proceeding, verify the server is in standby mode by observing that the system power LED is
Extend the server from the rack
amber.
WARNING:
is adequately stabilized before extending a component from the rack.
1. Pull down the quick release levers on each side of the server.
Removal and replacement procedures 27
2.
Extend the server from the rack.
3. After performing the installation or maintenance procedure, slide the server back into the rack, and
then press the server firmly into the rack to secure it in place.
WARNING: To reduce the risk of personal injury, be careful when pressing the server
rail-release latches and sliding the server into the rack. The sliding rails could pinch your
fingers.
Remove the server from the rack
To remove the server from a Hewlett Packard Enterprise, Compaq branded, Telco, or third-party rack:
1. Power down the server (on page 27).
2. Extend the server from the rack (on page 27).
3. Disconnect the cabling and remove the server from the rack. For more information, refer to the
documentation that ships with the rack mounting option.
4. Place the server on a sturdy, level surface.
Access the product rear panel
Opening the cable management arm
IMPORTANT: The cable management arm is not supported with the friction rail kit.
Removal and replacement procedures 28
To access the server rear panel:
1. Release the cable management arm.
2. Open the cable management arm. Note that the cable management arm can be right-mounted or
left-mounted.
Access the optional HPE Systems Insight Display
To access a pop-out HPE Systems Insight Display on models with this option installed:
1. Press and release the panel.
Removal and replacement procedures 29
2.
After the display fully ejects, rotate the display to view the LEDs.
Release the full-length expansion board retainer
To remove the component:
1. Power down the server (on page 27).
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Do one of the following:
o Extend the server from the rack (on page 27).
o Remove the server from the rack (on page 28).
4. Remove the access panel ("Access panel" on page 32).
5. Release the full-length expansion board retainer.
To replace the component, reverse the removal procedure.
Removal and replacement procedures 30
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