HP ProLiant DL160 G10 Maintenance And Service Manual

HPE ProLiant DL160 Gen10 Server Maintenance and Service Guide

Abstract

This guide describes identification and maintenance procedures, diagnostic tools,
specifications, and requirements for hardware components and software. This guide is for an
experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the
servicing of computer equipment, trained in recognizing hazards in products, and are familiar
with weight and stability precautions.

Part Number: 878590-002
Published: February 2019
Edition: 2

©

Copyright 2017-2019 Hewlett Packard Enterprise Development LP

Notices

The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.

Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.

Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.

Acknowledgments

Intel® and Xeon® are trademarks of Intel Corporation in the U.S. and other countries.

Microsoft®, Windows®, and Windows Server® are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.

Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

Red Hat® Enterprise Linux is a registered trademark of Red Hat, Inc. in the United States and other
countries.

VMware® ESXi™ and VMware vSphere® are registered trademarks or trademarks of VMware, Inc. in the
United States and/or other jurisdictions.

microSD is a trademark or a registered trademark of SD-3D in the United States, other countries of both.

Contents

Important product information.............................................................. 7

Customer self repair............................................................................... 8

Illustrated parts catalog........................................................................18

Mechanical components............................................................................................................. 18

Access panel spare parts.................................................................................................18

DIMM guard spare parts...................................................................................................18

Smart storage battery holder and fan blank spare parts.................................................. 19

Bezel ear spare parts....................................................................................................... 19

Rail spare parts................................................................................................................ 19

Miscellaneous blank spare parts......................................................................................19

1U server bezel spare parts............................................................................................. 20

System components................................................................................................................... 20

Heatsink spare parts........................................................................................................ 21

Processor spare parts...................................................................................................... 21

DIMM spare parts.............................................................................................................22

Media Module spare parts................................................................................................22

PCI riser cage spare parts................................................................................................22

Power supply spare parts.................................................................................................23

Fan spare parts................................................................................................................ 23

System board assembly spare parts................................................................................23

Battery spare parts...........................................................................................................23

Slim SSD spare parts (LFF only)......................................................................................23

Drive backplane spare parts............................................................................................ 24

Serial port spare parts......................................................................................................24

Chassis Intrusion Detection switch spare parts............................................................... 24

HPE Trusted Platform Module 2.0 spare parts.................................................................24

Front panel cable assemblies.......................................................................................... 24

Cable spare parts.............................................................................................................25

Removal and replacement procedures...............................................26

Required tools.............................................................................................................................26

Safety considerations..................................................................................................................26

Electrostatic discharge..................................................................................................... 26

Server warnings and cautions..........................................................................................27

Rack warnings..................................................................................................................27

Preparation procedures.............................................................................................................. 28

Powering down the server................................................................................................28

Removing the front bezel................................................................................................. 29

Extend the server from the rack....................................................................................... 29

Remove the server from the rack.....................................................................................30

Remove the access panel................................................................................................30

Releasing the cable management arm ........................................................................... 30

Removing the primary PCI riser blank..............................................................................31

Removing the primary PCI riser cage.............................................................................. 32

3

Removing the secondary PCI riser cage..........................................................................33

Removing the universal media bay blank........................................................................ 34

Removing an expansion board........................................................................................ 35

Removing and replacing the bezel ears......................................................................................37

Removing and replacing a drive blank........................................................................................39

Removing and replacing a hot-plug drive................................................................................... 39

Removing and replacing an NVMe drive.................................................................................... 40

Removing and replacing an M.2 SSD.........................................................................................41

Removing and replacing the non-hot-plug power supply............................................................42

Removing and replacing the hot-plug power supply................................................................... 44

Removing and replacing a fan.................................................................................................... 46

Removing and replacing a fan blank...........................................................................................47

Removing and replacing the FlexibleLOM.................................................................................. 48

Removing and replacing the Media Module................................................................................49

Removing and replacing the serial port...................................................................................... 50

Removing and replacing the optical drive................................................................................... 52

Removing and replacing the Slim SSD and holder.....................................................................54

Removing and replacing the 4 LFF front panel cable assemblies.............................................. 55

Removing and replacing the 8 SFF front panel cable assemblies..............................................57

Removing and replacing the Chassis Intrusion Detection switch............................................... 60

Removing and replacing the DIMM guards.................................................................................61

Removing and replacing a DIMM................................................................................................62

Removing and replacing a storage controller............................................................................. 63

System battery replacement....................................................................................................... 64

System battery information...............................................................................................65

Removing and replacing the system battery.................................................................... 65

Removing and replacing the Smart Storage Battery and holder.................................................66

Removing and replacing a processor heatsink assembly...........................................................67

Removing and replacing the system board.................................................................................69

Re-entering the server serial number and product ID...................................................... 72

Removing and replacing the 4-bay LFF drive backplane............................................................73

Removing and replacing the 8-bay SFF drive backplane........................................................... 74

Removing and replacing the 2-bay SFF SAS/SATA drive backplane......................................... 75

Removing and replacing the 2-bay NVMe drive backplane........................................................ 76

HPE Trusted Platform Module 2.0 Gen10 Option.......................................................................78

Troubleshooting....................................................................................79

Troubleshooting resources..........................................................................................................79

Diagnostic tools.................................................................................... 80

Product QuickSpecs................................................................................................................... 80

UEFI System Utilities.................................................................................................................. 80

Selecting the boot mode ................................................................................................. 80

Secure Boot......................................................................................................................81

Launching the Embedded UEFI Shell ............................................................................. 81

Intelligent Provisioning................................................................................................................ 82

Intelligent Provisioning operation..................................................................................... 82

HPE Insight Remote Support......................................................................................................83

USB support................................................................................................................................83

External USB functionality................................................................................................83

HPE Smart Storage Administrator.............................................................................................. 84

Component identification.....................................................................85

4

Front panel components............................................................................................................. 85

Four-bay LFF drive model................................................................................................85

Eight-bay SFF drive model with optical drive................................................................... 85

Eight-bay SFF drive model with two-bay SFF drive backplane option.............................86

Front panel LEDs and buttons.................................................................................................... 86

Four-bay LFF drive model................................................................................................86

Eight-bay SFF model........................................................................................................88

Power fault LEDs..............................................................................................................89

Rear panel components..............................................................................................................90

Rear panel LEDs.........................................................................................................................91

PCIe expansion slot definitions...................................................................................................92

PCIe slot description................................................................................................................... 92

System board components......................................................................................................... 94

System maintenance switch descriptions........................................................................ 95

Processor, heatsink, and socket components..................................................................96

Drive bay numbering...................................................................................................................97

Four-bay LFF drive model................................................................................................97

Slim SSD numbering (Four-bay LFF drive model only)................................................... 97

Eight-bay SFF drive model with optical drive................................................................... 97

Eight-bay SFF drive model with two-bay SFF drive backplane option.............................98

Drive LEDs and buttons.............................................................................................................. 98

Low profile LFF drive LED definitions.............................................................................. 98

Hot-plug drive LED definitions..........................................................................................99

NVMe SSD LED definitions............................................................................................100

NVMe SSD button actions............................................................................................. 101

Fan locations.............................................................................................................................102

Cabling.................................................................................................103

Cabling guidelines.....................................................................................................................103

Four-bay LFF drive model cabling ........................................................................................... 104

Four-bay LFF drive backplane cabling...........................................................................104

Slim SSD cabling............................................................................................................106

Optical drive cabling.......................................................................................................106

Front I/O and thermal ambient sensor cabling............................................................... 107

USB 3.0 cabling............................................................................................................. 107

iLO Service Port cabling.................................................................................................108

Eight-bay SFF drive model cabling........................................................................................... 108

Eight-bay SFF drive backplane cabling..........................................................................108

Two-bay SFF SAS/SATA drive cage cabling..................................................................110

Two-bay NVMe drive cage cabling.................................................................................110

Optical drive cabling....................................................................................................... 111

Front I/O and thermal ambient sensor cabling................................................................111

USB 3.0 cabling..............................................................................................................112

iLO Service Port cabling.................................................................................................112

M.2 SATA SSD cabling..............................................................................................................112

Controller backup power cabling...............................................................................................114

Serial port cabling......................................................................................................................114

Non-hot-plug power supply cabling...........................................................................................115

Smart Storage Battery cabling.................................................................................................. 115

Chassis Intrusion Detection switch cabling............................................................................... 116

Specifications......................................................................................117

Environmental specifications.....................................................................................................117

Mechanical specifications..........................................................................................................117

5

Power supply specifications...................................................................................................... 117

HPE 500W Low Halogen Non-hot-plug Power Supply...................................................118

HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply............................ 118

HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply............................ 119

HPE 800W Flex Slot Titanium Hot-plug Low Halogen Power Supply............................120

HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply...........................121

Websites.............................................................................................. 122

Support and other resources.............................................................123

Accessing Hewlett Packard Enterprise Support....................................................................... 123

Accessing updates....................................................................................................................123

Customer self repair..................................................................................................................124

Remote support........................................................................................................................ 124

Warranty information.................................................................................................................124

Regulatory information..............................................................................................................125

Documentation feedback.......................................................................................................... 125

6

Important product information

The available server configurations, hardware options, and scope of technical support for this server
depend on the regional location where the server was purchased. For more information, see the product
QuickSpecs on the Hewlett Packard Enterprise website (

The links in this guide might not cover HPE ProLiant DL160 Gen10 Server information. For more
information, contact HPE Authorized Resellers or HPE Authorized Service Partners.

The hardware features and options documented in this guide might not always be available in the server
model you purchased.

http://www.hpe.com/info/qs).

Important product information 7

Customer self repair

Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett
Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR
parts:

• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard

Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.

• Optional—Parts for which customer self repair is optional. These parts are also designed for customer

self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a
technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped
with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In
cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the
defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part
return costs and determine the courier/carrier to be used.

For more information about the Hewlett Packard Enterprise CSR program, contact your local service
provider. For the North American program, go to the Hewlett Packard Enterprise CSR website .

Parts only warranty service

Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the
terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of
charge.

For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.

Réparation par le client (CSR)

Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair
= réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des
pièces défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses
partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce
CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :

8 Customer self repair

• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à

Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.

• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont

également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être
facturée, selon le type de garantie applicable à votre produit.

REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client
d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise
exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées
par la mention "Non" dans le Catalogue illustré.

Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les
documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué,
généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve
le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard
Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou
le transporteur à utiliser.

Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre
Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le
site Web Hewlett Packard Enterprise .

Service de garantie "pièces seules"

Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.

Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez
à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.

Riparazione da parte del cliente

Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono
essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett
Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto
come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente
per la sostituzione. Vi sono due categorie di parti CSR:

• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la

riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera
per il servizio.

• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti

progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard
Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il
prodotto.

NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da

Customer self repair 9

un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei
componenti.

In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte
di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora
sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad
Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard
Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.

Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di
assistenza di zona. Per il programma in Nord America fare riferimento al sito Web.

Servizio di garanzia per i soli componenti

La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli
componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà
gratuitamente le parti di ricambio.

Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione
da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà
sostenere le spese di spedizione e di manodopera per il servizio.

Customer Self Repair

Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um
Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen.
Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose
feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard
Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:

• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie

den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die
Anfahrt- und Arbeitskosten für diesen Service berechnet.

• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für

Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.

CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden
gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise
Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von
Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob
das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist,
das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das

10 Customer self repair

Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für
alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.

Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie
von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf
der Hewlett Packard Enterprise Website unter.

Parts-only Warranty Service (Garantieservice ausschließlich für Teile)

Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service
stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.

Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.

Reparaciones del propio cliente

Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución.
Los componentes CSR se clasifican en dos categorías:

• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett

Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.

• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes

también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que
Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.

NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone
como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.

Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en
el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un
técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise
especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En
aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle
por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la
empresa de transporte que se utilice para dicho servicio.

Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett
Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el
programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.

Customer self repair 11

Servicio de garantía exclusivo de componentes

La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo
de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard
Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno.

Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes
por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.

Customer Self Repair

Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor
de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte
onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als
Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt
dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:

• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise

verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon
in rekening gebracht.

• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn

ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht,
afhankelijk van het type garantieservice voor het product.

OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door
de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service
Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus
aangemerkt met "Nee".

Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett
Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen.
Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het
defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte
onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel
binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise.
Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het
meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard
Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant
betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.

Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair
programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett

Packard Enterprise website.

Garantieservice "Parts Only"

Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.

12 Customer self repair

Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht

Reparo feito pelo cliente

Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo
cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de
peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/
parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça
CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças
CSR:

• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard

Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do
serviço.

• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para

o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua,
pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia
destinado ao produto.

OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito
pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico
autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de
peças ilustrado.

Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard
Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve
ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a
peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a
Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A
peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de
devolução da peça e determina a transportadora/serviço postal a ser utilizado.

Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard
Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano,

visite o site da Hewlett Packard Enterprise .

Serviço de garantia apenas para peças

A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para
peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise
fornece as peças de reposição sem cobrar nenhuma taxa.

No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

Customer self repair 13

14 Customer self repair

Customer self repair 15

16 Customer self repair

Customer self repair 17

Illustrated parts catalog

Mechanical components

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:

http://www.hpe.com/info/partssurfer

Item Description

1 Access panel spare parts

2 DIMM guard spare parts

3 Smart Storage Battery holder spare parts

4 Bezel ear spare parts

5 Rail spare parts

6 Miscellaneous blank spare parts

7 1U server bezel spare parts*

*Not shown

Access panel spare parts

Customer self repair on page 124: mandatory

Description Spare part number

Access panel 878528-001

DIMM guard spare parts

Customer self repair on page 124: mandatory

18 Illustrated parts catalog

Description Spare part number

DIMM guard kit

Includes:

• Left DIMM guard

• Right DIMM guard

878529-001

Smart storage battery holder and fan blank spare parts

Customer self repair on page 124: mandatory

Description Spare part number

Smart storage battery holder kit

Includes:

• Smart storage battery holder

• Fan blank

878530-001

Bezel ear spare parts

Customer self repair on page 124: mandatory

Description Spare part number

Bezel ear kit

Includes:

• Right bezel ear

• Left bezel ear

Rail spare parts

Customer self repair on page 124: mandatory

Description Spare part number

SFF Easy Install Rail kit 875544-001

Miscellaneous blank spare parts

Customer self repair on page 124: mandatory

Description Spare part number

Primary riser blank kit 878532-001

Optical drive carrier blank (8 SFF only) 878533-001

878531-001

Universal media bay blank 878534-001

Illustrated parts catalog 19

Table Continued

Description Spare part number

Power supply blank 775423-001

SFF drive blank 670033-001

Low-profile LFF drive blank 827363-001

1U server bezel spare parts

Customer self repair on page 124: mandatory

Description Spare part number

1U server bezel 875561-001

System components

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:

http://www.hpe.com/info/partssurfer

Item Description

1 Heatsink spare parts

2 Processor spare parts

3 DIMM spare parts

4 Media Module spare parts

5 PCI riser cage spare parts

20 Illustrated parts catalog

Table Continued

Item Description

6 Power supply spare parts

7 Fan spare parts

8 System board spare parts

9 Battery spare parts

10 Slim SSD spare parts (LFF only) *

11 Drive backplanes spare parts*

12 Serial port spare parts*

13 Chassis Intrusion Detections switch spare parts*

14 HPE Trusted Platform Module 2.0 spare parts*

15 Front panel cable assemblies*

16 Cable spare parts*

*Not shown

Heatsink spare parts

Customer self repair on page 124: no

Description Spare part number

Heatsink 878536-001

Processor spare parts

Customer self repair on page 124: no

Description Spare part number

1.7 GHz Intel Xeon-B 3104 processor (85W) 875709-001

1.7 GHz Intel Xeon-B 3106 processor (85W) 875710-001

1.8 GHz Intel Xeon-S 4108 processor (85W) 875712-001

2.1 GHz Intel Xeon-S 4110 processor (85W) 875711-001

2.6 GHz Intel Xeon-S 4112 processor (85W) 875714-001

2.2 GHz Intel Xeon-S 4114 processor (85W) 875713-001

2.1 GHz Intel Xeon-S 4116 processor (85W) 875716-001

2.4 GHz Intel Xeon-G 5115 processor (85W) 875715-001

2.3 GHz Intel Xeon-G 5118 processor (105W) 875717-001

2.2 GHz Intel Xeon-G 5120 processor (105W) 875718-001

3.6 GHz Intel Xeon-G 5122 processor (105W) 875719-001

2.6 GHz Intel Xeon-G 6126 processor (125W) 875720-001

3.4 GHz Intel Xeon-G 6128 processor (115W) 875721-001

Illustrated parts catalog 21

Table Continued

Description Spare part number

2.1 GHz Intel Xeon-G 6130 processor (125W) 874736-001

2.6 GHz Intel Xeon-G 6132 processor (140W) 875722-001

3.2 GHz Intel Xeon-G 6134 processor (130W) 875723-001

3.0 GHz Intel Xeon-G 6136 processor (150W) 875724-001

2.0 GHz Intel Xeon-G 6138 processor (125W) 874735-001

2.3 GHz Intel Xeon-G 6140 processor (140W) 874734-001

2.6 GHz Intel Xeon-G 6142 processor (150W) 874733-001

2.4 GHz Intel Xeon-G 6148 processor (150W) 874732-001

2.1 GHz Intel Xeon-G 6152 processor (140W) 874730-001

2.1 GHz Intel Xeon-P 8160 processor (150W) 874729-001

2.0 GHz Intel Xeon-P 8164 processor (150W) 875729-001

DIMM spare parts

Customer self repair on page 124: mandatory

Description Spare part number

8GB, 1Gx8, PC4-2666V-R 850879-001

16GB, 2Gx4, PC4-2666V-R 850880-001

32GB, 2Gx4, PC4-2666V-R 850881-001

64GB, 2Gx4, PC4-2666V-L 850882-001

16GB, 1Gx8, PC4-2666V-R 868846-001

16GB, 2Gx4, PC4-2666V-R 872970-001

8GB, 1Gx8, PC4-2666V-R 872969-001

Media Module spare parts

Customer self repair on page 124: optional

Description Spare part number

Media Module 1Gb 2p 368FLR-MMT Adptr 872161-001

Media Module 10Gb 2p 568FLR-MMSFP+ Adptr 872162-001

Media Module 10Gb 2p 568FLR-MMT Adptr 872163-001

PCI riser cage spare parts

Customer self repair on page 124: optional

22 Illustrated parts catalog

Description Spare part number

Primary riser cage assembly, x16 x8 878538-001

Primary riser cage assembly, x8 x8 FlexibleLOM, NVMe 878539-001

Secondary riser cage assembly, x16 878540-001

Power supply spare parts

Customer self repair on page 124: mandatory

Description Spare part number

HPE 500W Low Halogen FIO Power Supply 866726-001

HPE 500W Flex Slot Platinum Hot Plug Low Halogen Power Supply 866729-001

HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply 866730-001

HPE 800W Flex Slot Titanium Hot Plug Low Halogen Power Supply 866793-001

HPE 800W Flex Slot Universal Hot Plug Low Halogen Power Supply 866727-001

Fan spare parts

Customer self repair on page 124: mandatory

Description Spare part number

Fan module 878537-001

System board assembly spare parts

Customer self repair on page 124: optional

Description Spare part number

System board assembly 878512-001

Battery spare parts

Customer self repair on page 124: mandatory

Description Spare part number

System battery 319603-001

Smart Storage Battery 878643-001

Slim SSD spare parts (LFF only)

Customer self repair on page 124: mandatory

Illustrated parts catalog 23

Description Spare part number

Slim SSD spare part kit (LFF only)

Includes:

• Slim SSD holder

• Slim SSD and optical drive extension power cable

• Slim SSD power/SATA cable assembly

Drive backplane spare parts

Customer self repair on page 124: optional

Description Spare part number

4 LFF drive backplane 872885-001

2 SFF NVMe backplane 875080-001

8 SFF drive backplane 780428-001

2 SFF SAS/SATA drive backplane 775401-001

Serial port spare parts

Customer self repair on page 124: mandatory

878331-001

Description Spare part number

Serial port 879778-001

Chassis Intrusion Detection switch spare parts

Customer self repair on page 124: mandatory

Description Spare part number

Chassis Intrusion Detection switch 875570-001

HPE Trusted Platform Module 2.0 spare parts

Customer self repair on page 124: no

Description Spare part number

HPE Trusted Platform Module Gen 10, TAA 872159-001

Front panel cable assemblies

Customer self repair on page 124: optional

24 Illustrated parts catalog

Description Spare part number

8 SFF Front I/O and USB 3.0 cable kit

NOTE: Both 4 LFF and 8 SFF server models use the same USB 3.0
cable.

iLO Service Port cable

NOTE: Both 4 LFF and 8 SFF server models use the same iLO
Service Port cable.

Cable spare parts

Customer self repair on page 124: mandatory

Description Spare part number

4 LFF Front I/O Cable Assembly 878541-001

4 LFF backplane to Smart Array controller Mini-SAS cable 878758-001

4 LFF embedded SATA to backplane Mini-SAS cable 878327-001

8 SFF Mini-SAS cable kit

Includes:

878787-001

878346-001

878328-001

• 8 SFF backplane to embedded SATA Mini-SAS cable

• 8 SFF backplane to Smart Array controller Mini-SAS cable

2 SFF SAS/SATA Mini-SAS cable kit

Includes:

• 2 SFF SAS/SATA backplane to embedded SATA Mini-SAS cable

• 2 SFF SAS/SATA backplane to Smart Array controller Mini-SAS
cable

2 SFF NVMe backplane to FlexibleLOM/NVMe riser cable 878330-001

2 SFF backplane power cable

NOTE: Both 2 NVMe and 2 SAS/SATA drive cages use the same
power cable.

4 LFF/8 SFF drive backplane power cable 878332-001

M.2 SATA long cable for slot 3 878639-001

M.2 SATA short cable for slot 1 or slot 2 878760-001

878329-001

875566-001

8 SFF optical drive cable assembly 878344-001

4 LFF optical drive cable assembly 878324-001

Illustrated parts catalog 25

Removal and replacement procedures

Required tools

The following tools might be required to perform some procedures:

• T-10/T-15/T-30 Torx screwdriver

• HPE Insight Diagnostics software

Safety considerations

Before performing service procedures, review all the safety information.

Electrostatic discharge

Be aware of the precautions you must follow when setting up the system or handling components. A
discharge of static electricity from a finger or other conductor may damage system boards or other static­sensitive devices. This type of damage may reduce the life expectancy of the system or component.

To prevent electrostatic damage:

• Avoid hand contact by transporting and storing products in static-safe containers.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

• Place parts on a grounded surface before removing them from their containers.

• Avoid touching pins, leads, or circuitry.

• Always be properly grounded when touching a static-sensitive component or assembly. Use one or
more of the following methods when handling or installing electrostatic-sensitive parts:

◦ Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist

straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
To provide proper ground, wear the strap snug against the skin.

◦ Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet

when standing on conductive floors or dissipating floor mats.

◦ Use conductive field service tools.

◦ Use a portable field service kit with a folding static-dissipating work mat.

If you do not have any of the suggested equipment for proper grounding, have an authorized reseller
install the part.

For more information on static electricity or assistance with product installation, contact an authorized
reseller.

26 Removal and replacement procedures

Server warnings and cautions

WARNING: This server is heavy. To reduce the risk of personal injury or damage to the equipment:

• Observe local occupational health and safety requirements and guidelines for manual material
handling.

• Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. Hewlett Packard Enterprise recommends that a minimum of
two people are required for all rack server installations. If the server is installed higher than chest
level, a third person may be required to help align the server.

• Use caution when installing the server in or removing the server from the rack; it is unstable
when not fastened to the rails.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby button
does not completely shut off system power. Portions of the power supply and some internal circuitry
remain active until AC/DC power is removed.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating
uninterruptible power supply. This device protects the hardware from damage caused by power
surges and voltage spikes and keeps the system in operation during a power failure.

CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can lead to
thermal damage.

Rack warnings

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling jacks are extended to the floor.

• The full weight of the rack rests on the leveling jacks.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.

WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:

• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can
weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might become
unstable when being moved on its casters.

• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle
the rack from both sides.

Removal and replacement procedures 27

WARNING: To reduce the risk of personal injury or damage to the equipment, adequately stabilize
the rack before extending a component outside the rack. Extend only one component at a time. A
rack may become unstable if more than one component is extended.

WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately
secured at the top and bottom to the building structure.

Preparation procedures

To access some components and perform certain service procedures, you must perform one or more of
the following procedures:

• Power down the server

If you must remove a server from a rack or a non-hot-plug component from a server, power down the
server.

• Remove the bezel

• Extend the server from the rack

If you are performing service procedures in a Hewlett Packard Enterprise, Compaq branded, Telco, or
third-party rack cabinet, use the locking feature of the rack rails to support the server and gain access
to internal components.

For more information about Telco rack solutions, refer to the RackSolutions.com website.

• Remove the server from the rack

If the rack environment, cabling configuration, or the server location in the rack creates awkward
conditions, remove the server from the rack.

• Remove the access panel

Powering down the server

Before powering down the server for any upgrade or maintenance procedures, perform a backup of
critical server data and programs.

IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the
system.

To power down the server, use one of the following methods:

• Press and release the Power On/Standby button.

This method initiates a controlled shutdown of applications and the OS before the server enters
standby mode.

• Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
standby mode.

This method forces the server to enter standby mode without properly exiting applications and the OS.
If an application stops responding, you can use this method to force a shutdown.

• Use a virtual power button selection through iLO.

This method initiates a controlled remote shutdown of applications and the OS before the server
enters standby mode.

28 Removal and replacement procedures

Before proceeding, verify that the server is in standby mode by observing that the system power LED is
amber.

Removing the front bezel

Procedure

1. If installed, unlock and remove the Kensington security lock.

For more information, see the lock documentation.

2. Remove the front bezel.

Extend the server from the rack

NOTE: If the optional cable management arm option is installed, you can extend the server without

powering down the server or disconnecting peripheral cables and power cords. These steps are only
necessary with the standard cable management solution.

Procedure

1. Power down the server (Powering down the server on page 28).

2. Disconnect all peripheral cables and power cords.

3. Loosen the front panel thumbscrews.

4. Extend the server on the rack rails until the server rail-release latches engage.

WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is

adequately stabilized before extending a component from the rack.

WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release
latches and sliding the server into the rack. The sliding rails could pinch your fingers.

5. After performing the installation or maintenance procedure, slide the server into the rack:

Removal and replacement procedures 29

a. Slide the server fully into the rack.

b. Secure the server by tightening the thumbscrews.

6. Connect the peripheral cables and power cords.

Remove the server from the rack

To remove the server from a Hewlett Packard Enterprise, Compaq-branded, Telco, or third-party rack:

Procedure

1. Power down the server (Powering down the server on page 28).

2. Extend the server from the rack (Extend the server from the rack on page 29).

3. Disconnect the cabling and remove the server from the rack. For more information, see the

documentation that ships with the rack mounting option.

4. Place the server on a sturdy, level surface.

Remove the access panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal

system components to cool before touching them.

CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can lead to
thermal damage.

To remove the component:

Procedure

1. Power down the server (Powering down the server on page 28).

2. Extend the server from the rack (Extend the server from the rack on page 29).

3. Open or unlock the locking latch, slide the access panel to the rear of the chassis, and remove the

access panel.

Releasing the cable management arm

Release the cable management arm and then swing the arm away from the rack.

30 Removal and replacement procedures

Removing the primary PCI riser blank

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all
bays are populated with either a component or a blank.

Procedure

1. Back up all server data.

2. If installed, remove the bezel.

3. Power down the server.

4. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

5. Do one of the following:

• Extend the server from the rack..

• Remove the server from the rack.

6. Remove the access panel.

7. Remove the primary PCI riser blank:

Removal and replacement procedures 31

Removing the primary PCI riser cage

CAUTION: To prevent damage to the server or expansion boards, power down the server and

remove all AC power cords before removing or installing the PCI riser cage.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all
bays are populated with either a component or a blank.

Procedure

1. Back up all server data.

2. If installed, remove the bezel.

3. Power down the server.

4. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

5. Do one of the following:

• Extend the server from the rack.

• Remove the server from the rack.

6. Remove the access panel.

7. Remove the PCI riser cage.

32 Removal and replacement procedures

Removing the secondary PCI riser cage

Procedure

1. Observe the following alerts:

CAUTION: To prevent damage to the server or expansion boards, power down the server and

remove all AC power cords before removing or installing the PCI riser cage.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.

2. Back up all server data.

3. If installed, remove the bezel.

4. Power down the server.

5. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

6. Do one of the following:

• Extend the server from the rack.

• Remove the server from the rack.

7. Remove the access panel.

8. Do one of the following:

Removal and replacement procedures 33

• Remove the primary PCI riser blank.

• Remove the primary PCI riser cage.

9. Disconnect any cables connected to the PCI riser cage.

10. Remove any expansion boards installed in the PCI riser cage.

11. Remove the PCI riser cage.

Removing the universal media bay blank

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

34 Removal and replacement procedures

Procedure

1. Back up all server data.

2. If installed, remove the bezel.

3. Power down the server.

4. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

5. Disconnect all peripheral cables from the server.

6. Do one of the following:

• Extend the server from the rack.

• Remove the server from the rack.

7. Remove the access panel.

8. Remove the universal media bay blank.

Removing an expansion board

Procedure

1. If installed, remove the security bezel.

2. Power down the server.

3. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

Removal and replacement procedures 35

4. Do one of the following:

• Extend the server from the rack.

• Remove the server from the rack.

5. Remove the access panel.

6. Remove the primary PCI riser cage.

7. Remove the expansion board.

• Slot 3

• Slot 2

• Slot 1

36 Removal and replacement procedures

Removing and replacing the bezel ears

Procedure

1. If installed, remove the bezel.

2. Power down the server.

3. Remove the server from the rack.

4. Remove the rail.

a. Extend the rail.

b. Remove the rail from the server.

Removal and replacement procedures 37

5. Remove the screws and detach the left bezel ear.

6. Remove the screws and detach right bezel ear.

38 Removal and replacement procedures

Removing and replacing a drive blank

Remove the components as indicated.

• SFF drive blank

• Low-profile LFF drive blank

To replace the blank, slide the blank into the bay until it locks into place.

Removing and replacing a hot-plug drive

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all

bays are populated with either a component or a blank.

Removal and replacement procedures 39

Procedure

1. Back up all server data on the drive.

2. Determine the status of the drive from the drive LED definitions.

3. Remove the drive.

• LFF

• SFF

To replace the component, reverse the removal procedure.

Removing and replacing an NVMe drive

An NVMe SSD is a PCIe BUS device. Devices attached to a PCIe bus cannot be removed without
allowing the device and the bus to complete and cease signal/traffic flow.

Procedure

1. Back up all server data on the drive.

2. Determine the status of the drive from the drive LED definitions.

3. Remove the drive.

a. Push the Power button.

40 Removal and replacement procedures

The Do Not Remove button illuminates and flashes.

b. Wait until the flashing stops and the Do Not Remove button is no longer illuminated.

c. Push the Do Not Remove button and then remove the drive.

To replace the component, reverse the removal procedure.

Removing and replacing an M.2 SSD

Prerequisites

Before you perform this procedure, make sure that you have a Phillips No. 1 screwdriver available.

Procedure

1. Back up all server data.

2. If installed, remove the bezel.

3. Power down the server.

4. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

5. Disconnect all peripheral cables from the server.

6. Do one of the following:

• Extend the server from the rack.

• Remove the server from the rack.

7. Remove the access panel.

8. Remove the primary PCI riser cage.

9. Remove the M.2 SSD enablement board.

10. Remove the M.2 SSD.

Removal and replacement procedures 41

To replace the component, reverse the removal procedure.

Removing and replacing the non-hot-plug power supply

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

Procedure

1. If installed, remove the bezel.

2. Power down the server.

3. Release the power cord from the strain relief clip.

4. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

5. Remove the server from the rack.

6. Place the server on a sturdy, level surface.

7. Remove the access panel.

8. Remove the rail.

a. Extend the rail.

42 Removal and replacement procedures

b. Remove the rail from the server.

9. Remove the non-hot-plug power supply.

Removal and replacement procedures 43

To replace the component, reverse the removal procedure.

Removing and replacing the hot-plug power supply

Prerequisites

Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.

Procedure

1. If the server is using a single power supply only, remove all power from the server:

a. Back up all server data.

b. Power down the server .

c. Disconnect all peripheral cables from the server.

2. Remove the power supply:

a. Release the power cord from the strain relief strap.

44 Removal and replacement procedures

b. Disconnect the power cord from the power supply.

c. Remove the power supply.

Removal and replacement procedures 45

To replace the component, reverse the removal procedure.

Removing and replacing a fan

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all

bays are populated with either a component or a blank.

Procedure

1. Power down the server.

2. Extend the server from the rack on page 29.

3. Remove the access panel.

4. Remove the fan.

CAUTION: The fan does not have a fan guard. Special attention is needed when removing or

installing the fan to prevent finger injury.

46 Removal and replacement procedures

To replace the component, reverse the removal procedure.

Removing and replacing a fan blank

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all

bays are populated with either a component or a blank.

Procedure

1. Back up all server data.

2. If installed, remove the bezel.

3. Power down the server.

4. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

5. Disconnect all peripheral cables from the server.

6. Do one of the following:

• Extend the server from the rack.

• Remove the server from the rack.

7. Remove the access panel.

8. Remove the fan blank.

To replace the component, reverse the removal procedure.

Removal and replacement procedures 47

Removing and replacing the FlexibleLOM

Prerequisites

Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.

Procedure

1. Back up all server data.

2. If installed, remove the bezel.

3. Power down the server.

4. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

5. Disconnect all peripheral cables from the server.

6. Do one of the following:

• Extend the server from the rack.

• Remove the server from the rack.

7. Remove the access panel.

8. If necessary, disconnect any internal cables connected to the system board.

9. Remove the primary PCI riser cage.

10. Remove the FlexibleLOM.

To replace the component, reverse the removal procedure.

48 Removal and replacement procedures

Removing and replacing the Media Module

Prerequisites

Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.

Procedure

1. Back up all server data.

2. If installed, remove the bezel.

3. Power down the server.

4. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

5. Disconnect all peripheral cables from the server.

6. Do one of the following:

• Extend the server from the rack.

• Remove the server from the rack.

7. Remove the access panel.

8. Remove the primary PCI riser cage.

9. Remove the two T-15 screws.

10. Pull back the plastic retaining latch.

Removal and replacement procedures 49

11. Remove the Media Module.

To replace the component, reverse the removal procedure.

Removing and replacing the serial port

Prerequisites

Before you perform this procedure, make sure that you have a hex nut screwdriver available.

Procedure

1. Back up all server data.

2. If installed, remove the bezel.

3. Power down the server.

4. Remove all power:

50 Removal and replacement procedures

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

5. Disconnect all peripheral cables from the server.

6. Do one of the following:

• Extend the server from the rack.

• Remove the server from the rack.

7. Remove the access panel.

8. Remove the primary PCI riser cage.

9. If installed, remove the expansion board from slot 3.

10. Remove the screws and then disconnect the cable.

Removal and replacement procedures 51

11. Remove the serial port.

To replace the component, reverse the removal procedure.

Removing and replacing the optical drive

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

Procedure

1. Back up all server data.

2. If installed, remove the bezel.

3. Power down the server.

4. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

5. Disconnect all peripheral cables from the server.

6. Do one of the following:

• Extend the server from the rack.

• Remove the server from the rack.

7. Remove the access panel.

8. Disconnect the optical drive cable from the system board.

9. Remove the component.

• Four-bay LFF drive model

52 Removal and replacement procedures

• Eight-bay SFF drive model

◦ Remove the optical drive carrier from the server.

◦ Remove the optical drive from the optical drive carrier.

Removal and replacement procedures 53

To replace the component, reverse the removal procedure.

Removing and replacing the Slim SSD and holder

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

Procedure

1. If installed, remove the bezel.

2. Power down the server.

3. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

4. Do one of the following:

a. Extend the server from the rack.

b. Remove the server from the rack.

5. Remove the access panel.

6. Disconnect the cable from the SSD and remove the SSD from the server.

54 Removal and replacement procedures

7. Remove the SSD holder from the SSD.

To replace the component, reverse the removal procedure.

Removing and replacing the 4 LFF front panel cable assemblies

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

Procedure

1. Back up all server data.

2. If installed, remove the bezel.

3. Power down the server.

Removal and replacement procedures 55

4. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

5. Disconnect all peripheral cables from the server.

6. Do one of the following:

• Extend the server from the rack.

• Remove the server from the rack.

7. Remove the access panel.

8. Disconnect the cable from its connections and remove the cable assembly.

• Front I/O and ambient thermal sensor cable

• USB 3.0 cable

56 Removal and replacement procedures

• iLO Service Port cable

To replace the component, reverse the removal procedure.

Removing and replacing the 8 SFF front panel cable assemblies

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

Procedure

1. Back up all server data.

2. If installed, remove the bezel.

3. Power down the server.

Removal and replacement procedures 57

4. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

5. Disconnect all peripheral cables from the server.

6. Do one of the following:

• Extend the server from the rack.

• Remove the server from the rack.

7. Remove the access panel.

8. Remove the front I/O module for the eight-bay SFF drive model:

a. Disconnect the front I/O and ambient thermal sensor cable from the system board and ambient

thermal sensor.

b. Disconnect the iLO service port cable from the system board.

c. Disconnect the USB 3.0 cable from the system board.

d. Remove the front I/O module.

NOTE: If replacing the front I/O module and ambient thermal sensor cable, first remove both the

iLO Service Port cable and the USB 3.0 cable.

e. Remove the iLO Service Port cable.

58 Removal and replacement procedures

f. Remove the USB 3.0 cable.

g. Remove the front I/O and ambient thermal sensor cable.

Removal and replacement procedures 59

To replace the component, reverse the removal procedure.

Removing and replacing the Chassis Intrusion Detection switch

Procedure

1. If installed, remove the bezel.

2. Power down the server.

3. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

4. Do one of the following:

a. Extend the server from the rack.

b. Remove the server from the rack.

5. Remove the access panel.

6. Disconnect the cable and remove the switch.

60 Removal and replacement procedures

To replace the component, reverse the removal procedure.

Removing and replacing the DIMM guards

Prerequisites

T-15 Torx screwdriver

Procedure

1. If installed, remove the bezel.

2. Power down the server.

3. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

4. Do one of the following:

a. Extend the server from the rack.

b. Remove the server from the rack.

5. Remove the access panel.

6. Remove the right DIMM guard.

Removal and replacement procedures 61

7. If replacing the left DIMM guard, remove the Chassis Intrusion Detection switch.

8. Remove the left DIMM guard.

To replace the component, reverse the removal procedure.

Removing and replacing a DIMM

Prerequisites

Before replacing memory, read the memory configuration and population guidelines in the server user
guide.

Procedure

1. If installed, remove the bezel.

2. Power down the server.

3. Remove all power:

62 Removal and replacement procedures

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

4. Do one of the following:

a. Extend the server from the rack.

b. Remove the server from the rack.

5. Remove the access panel.

6. Remove the DIMM.

To replace the component, reverse the removal procedure.

Removing and replacing a storage controller

Prerequisites

Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.

Procedure

1. If installed, remove the bezel.

2. Power down the server.

3. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

4. Do one of the following:

a. Extend the server from the rack.

b. Remove the server from the rack.

Removal and replacement procedures 63

5. Remove the access panel.

6. Remove the primary PCI riser cage.

7. Disconnect any cables from the controller.

Note the port numbers before disconnecting the cables.

8. Remove the controller.

• Smart Array type-a modular controller

• Smart Array PCIe plug-in controller

To replace the component, reverse the removal procedure.

System battery replacement

64 Removal and replacement procedures

System battery information

The server contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery
that provides power to the real-time clock. If this battery is not properly handled, a risk of the fire and
burns exists. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than 60°C (140°F).

• Do not disassemble, crush, puncture, short external contacts, or dispose the battery in fire or water.

• If the server no longer automatically displays the correct date and time, then replace the battery that
provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.

Removing and replacing the system battery

Procedure

1. Back up all server data.

2. If installed, remove the bezel.

3. Power down the server.

4. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

5. Disconnect all peripheral cables from the server.

6. Do one of the following:

• Extend the server from the rack.

• Remove the server from the rack.

7. Remove the access panel.

8. Locate the battery.

9. Remove the battery.

Removal and replacement procedures 65

10. To replace the component, reverse the removal procedure.

11. Properly dispose of the old battery.

For more information about battery replacement or proper disposal, contact an authorized reseller or
an authorized service provider.

Removing and replacing the Smart Storage Battery and holder

NOTE: After the Smart Storage Battery is installed, it might take up to two hours to charge. Features

requiring backup power are not enabled until the battery is fully charged.

Procedure

1. If installed, remove the bezel.

2. Power down the server.

3. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

4. Do one of the following:

a. Extend the server from the rack.

b. Remove the server from the rack.

5. Remove the access panel.

6. Disconnect the cable and then remove the battery.

66 Removal and replacement procedures

7. If replacing the Smart Storage Battery holder, remove it from the server.

To replace the component, reverse the removal procedure.

Removing and replacing a processor heatsink assembly

Procedure

1. Observe the following alerts:

CAUTION: To avoid damage to the processor or system board, only authorized personnel

should attempt to replace or install the processor in this server.

Removal and replacement procedures 67

CAUTION: If installing a processor with a faster speed, update the system ROM before installing
the processor.

To download firmware and view installation instructions, see the Hewlett Packard Enterprise

Support Center website.

CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor

configurations must contain processors with the same part number.

CAUTION: THE CONTACTS ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage
to the socket or processor, do not touch the contacts.

CAUTION: When handling the heatsink, always hold it along the top and bottom of the fins.
Holding it from the sides can damage the fins.

CAUTION: Observe the label on the heatsink. Tightening or loosening the screws in the wrong
order can damage the heatsink.

2. Power down the server.

3. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

4. Do one of the following:

a. Extend the server from the rack.

b. Remove the server from the rack.

5. Remove the access panel.

6. Remove the processor heatsink assembly:

a. Allow the heatsink to cool.

b. Loosen the heatsink nuts in the order specified by the label on the heatsink.

68 Removal and replacement procedures

c. Lift the processor heatsink assembly and move it away from the system board.

d. Turn the assembly over and place it on a work surface with the processor facing up.

e. Install the dust cover.

To replace the component, reverse the removal procedure.

Removing and replacing the system board

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

Procedure

1. Back up all server data.

2. If installed, remove the bezel.

3. Power down the server.

4. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

5. Disconnect all peripheral cables from the server.

6. Do one of the following:

• Extend the server from the rack.

• Remove the server from the rack.

7. Remove the access panel.

8. Do one of the following:

Removal and replacement procedures 69

• Remove the primary PCI riser blank.

• Remove the primary PCI riser cage.

9. If installed, remove the secondary PCI riser cage.

10. If installed, remove the type-a modular controller..

11. Remove the Media Module.

12. Remove the serial port.

13. Remove the Smart Storage Battery and holder.

14. Take note of port numbers and cables connections to risers and the system board.

15. Disconnect and remove all cables that are connected to risers or the system board.

16. Remove the rail.

a. Extend the rail.

b. Remove the rail from the server.

70 Removal and replacement procedures

17. Do one of the following:

• If installed, remove the non-redundant power supply.

• If installed, remove the redundant hot-plug power supply.

18. If installed, remove the redundant hot-plug power supply cage.

19. Remove all DIMMs.

20. Disconnect the Chassis Intrusion Detection switch cable and remove the DIMM guards.

21. Remove the processor heatsink assembly.

22. Remove the system board.

Removal and replacement procedures 71

To replace the component:

1. Install the spare system board.

2. Install all components removed from the failed system board.

3. Install the access panel.

4. Install the power supplies.

5. Power up the server.

6. Re-enter the server serial number and product ID.

Re-entering the server serial number and product ID

After you replace the system board, the server serial number and the product ID must be configured:

72 Removal and replacement procedures

Procedure

1. Access System Utilities. During POST, press F9.

2. On the System Utilities home screen, select System Configuration > BIOS/Platform Configuration
(RBSU) > Advanced Options > Advanced Service Options.

3. Select the Serial Number field and press Enter.

The following alert appears:

The serial number is modified by qualified service personnel and must match
the serial number located on the chassis.

4. Click OK.

5. Type the serial number and press Enter.

6. Select the Product ID field and press Enter.

The following alert appears:

Product ID is modified only by qualified personnel. This value must match
the product ID located on the chassis.

7. Type the product ID and press Enter.

8. Press F10 to save the configuration.

The procedure is complete.

Removing and replacing the 4-bay LFF drive backplane

Prerequisites

Flat-headed screwdriver

Procedure

1. If installed, remove the bezel.

2. Power down the server.

3. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

4. Do one of the following:

a. Extend the server from the rack.

b. Remove the server from the rack.

5. Remove the access panel.

6. Remove all LFF drives.

7. Disconnect all cables from the 4-bay LFF drive backplane.

8. Remove the drive backplane.

Removal and replacement procedures 73

To replace the component, reverse the removal procedure.

Removing and replacing the 8-bay SFF drive backplane

Prerequisites

• T-15 Torx screwdriver

• Flat-head screwdriver

Procedure

1. If installed, remove the bezel.

2. Power down the server.

3. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

4. Do one of the following:

a. Extend the server from the rack.

b. Remove the server from the rack.

5. Remove the access panel.

6. Remove all SFF drives.

7. Disconnect all cables from 8-bay SFF drive backplane.

8. Remove the drive backplane.

74 Removal and replacement procedures

To replace the component, reverse the removal procedure.

Removing and replacing the 2-bay SFF SAS/SATA drive backplane

Prerequisites

T-15 Torx screwdriver

Procedure

1. If installed, remove the bezel.

2. Power down the server.

3. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

4. Do one of the following:

a. Extend the server from the rack.

b. Remove the server from the rack.

5. Remove the access panel.

6. Remove all SFF drives from the cage.

7. Disconnect the cables from the backplane.

8. Remove the drive cage.

Removal and replacement procedures 75

9. Remove the 2 SFF SAS/SATA drive backplane.

To replace the component, reverse the removal procedure.

Removing and replacing the 2-bay NVMe drive backplane

Prerequisites

• Flat-head screwdriver

• T-10 Torx screwdriver

Procedure

1. If installed, remove the bezel.

2. Power down the server.

3. Remove all power:

76 Removal and replacement procedures

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

4. Do one of the following:

a. Extend the server from the rack.

b. Remove the server from the rack.

5. Remove the access panel.

6. Remove all installed NVMe drives.

7. Disconnect the cables from the NVMe drive backplane.

8. Remove the drive cage.

9. Remove the NVMe drive backplane.

Removal and replacement procedures 77

To replace the component, reverse the removal procedure.

HPE Trusted Platform Module 2.0 Gen10 Option

The HPE Trusted Platform Module 2.0 Gen10 Option is not a customer-removable part.

CAUTION: If the TPM is removed from the original server and powered up on a different server,
data stored in the TPM including keys will be erased.

If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact a
Hewlett Packard Enterprise authorized service provider for a replacement system board and TPM board.

78 Removal and replacement procedures

Troubleshooting

Troubleshooting resources

Troubleshooting resources are available for HPE Gen10 server products in the following documents:

• Troubleshooting Guide for HPE ProLiant Gen10 servers provides procedures for resolving common
problems and comprehensive courses of action for fault isolation and identification, issue resolution,
and software maintenance.

• Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error
messages and information to assist with interpreting and resolving error messages.

• Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE
Synergy provides IML messages and associated troubleshooting information to resolve critical and
cautionary IML events.

To access the troubleshooting resources, see the Hewlett Packard Enterprise Information Library (

www.hpe.com/info/gen10-troubleshooting).

http://

Troubleshooting 79

Diagnostic tools

Product QuickSpecs

For more information about product features, specifications, options, configurations, and compatibility, see
the product QuickSpecs on the Hewlett Packard Enterprise website (

UEFI System Utilities

The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide
range of configuration activities, including:

• Configuring system devices and installed options.

• Enabling and disabling system features.

• Displaying system information.

• Selecting the primary boot controller or partition.

• Configuring memory options.

• Launching other preboot environments.

HPE servers with UEFI can provide:

http://www.hpe.com/info/qs).

• Support for boot partitions larger than 2.2 TB. Such configurations could previously only be used for
boot drives when using RAID solutions.

• Secure Boot that enables the system firmware, option card firmware, operating systems, and software
collaborate to enhance platform security.

• UEFI Graphical User Interface (GUI)

• An Embedded UEFI Shell that provides a preboot environment for running scripts and tools.

• Boot support for option cards that only support a UEFI option ROM.

Selecting the boot mode

This server provides two Boot Mode configurations: UEFI Mode and Legacy BIOS Mode. Certain boot
options require that you select a specific boot mode. By default, the boot mode is set to UEFI Mode. The
system must boot in UEFI Mode to use certain options, including:

• Secure Boot, UEFI Optimized Boot, Generic USB Boot, IPv6 PXE Boot, iSCSI Boot, and Boot from
URL

• Fibre Channel/FCoE Scan Policy

NOTE: The boot mode you use must match the operating system installation. If not, changing the boot
mode can impact the ability of the server to boot to the installed operating system.

Prerequisite

When booting to UEFI Mode, leave UEFI Optimized Boot enabled.

80 Diagnostic tools

Procedure

1. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration
(RBSU) > Boot Options > Boot Mode.

2. Select a setting.

• UEFI Mode (default)—Configures the system to boot to a UEFI compatible operating system.

• Legacy BIOS Mode—Configures the system to boot to a traditional operating system in Legacy

BIOS compatibility mode.

3. Save your setting.

4. Reboot the server.

Secure Boot

Secure Boot is a server security feature that is implemented in the BIOS and does not require special
hardware. Secure Boot ensures that each component launched during the boot process is digitally signed
and that the signature is validated against a set of trusted certificates embedded in the UEFI BIOS.
Secure Boot validates the software identity of the following components in the boot process:

• UEFI drivers loaded from PCIe cards

• UEFI drivers loaded from mass storage devices

• Preboot UEFI Shell applications

• OS UEFI boot loaders

When Secure Boot is enabled:

• Firmware components and operating systems with boot loaders must have an appropriate digital
signature to execute during the boot process.

• Operating systems must support Secure Boot and have an EFI boot loader signed with one of the
authorized keys to boot. For more information about supported operating systems, see http://
www.hpe.com/servers/ossupport.

You can customize the certificates embedded in the UEFI BIOS by adding or removing your own
certificates, either from a management console directly attached to the server, or by remotely connecting
to the server using the iLO Remote Console.

You can configure Secure Boot:

• Using the System Utilities options described in the following sections.

• Using the iLO RESTful API to clear and restore certificates. For more information, see the Hewlett
Packard Enterprise website (http://www.hpe.com/info/redfish).

• Using the secboot command in the Embedded UEFI Shell to display Secure Boot databases, keys,
and security reports.

Launching the Embedded UEFI Shell

Use the Embedded UEFI Shell option to launch the Embedded UEFI Shell. The Embedded UEFI Shell is
a preboot command-line environment for scripting and running UEFI applications, including UEFI boot

Diagnostic tools 81

loaders. The Shell also provides CLI-based commands you can use to obtain system information, and to
configure and update the system BIOS.

Prerequisites

Embedded UEFI Shell is set to Enabled.

Procedure

1. From the System Utilities screen, select Embedded Applications > Embedded UEFI Shell.

The Embedded UEFI Shell screen appears.

2. Press any key to acknowledge that you are physically present.

This step ensures that certain features, such as disabling Secure Boot or managing the Secure Boot
certificates using third-party UEFI tools, are not restricted.

3. If an administrator password is set, enter it at the prompt and press Enter.

The Shell> prompt appears.

4. Enter the commands required to complete your task.

5. Enter the exit command to exit the Shell.

Intelligent Provisioning

Intelligent Provisioning is a single-server deployment tool embedded in ProLiant servers and HPE
Synergy compute modules. Intelligent Provisioning simplifies server setup, providing a reliable and
consistent way to deploy servers.

Intelligent Provisioning prepares the system for installing original, licensed vendor media and Hewlett
Packard Enterprise-branded versions of OS software. Intelligent Provisioning also prepares the system to
integrate optimized server support software from the Service Pack for ProLiant (SPP). SPP is a
comprehensive systems software and firmware solution for ProLiant servers, server blades, their
enclosures, and HPE Synergy compute modules. These components are preloaded with a basic set of
firmware and OS components that are installed along with Intelligent Provisioning.

IMPORTANT: HPE ProLiant XL servers do not support operating system installation with Intelligent
Provisioning, but they do support the maintenance features. For more information, see "Performing
Maintenance" in the Intelligent Provisioning User Guide and online help.

After the server is running, you can update the firmware to install additional components. You can also
update any components that have been outdated since the server was manufactured.

To access Intelligent Provisioning:

• Press F10 from the POST screen.

• From the iLO web interface using Always On. Always On allows you to access Intelligent
Provisioning without rebooting your server.

Intelligent Provisioning operation

Intelligent Provisioning includes the following components:

• Critical boot drivers

• Active Health System (AHS)

82 Diagnostic tools

• Erase Utility

• Deployment Settings

IMPORTANT:

• Although your server is pre-loaded with firmware and drivers, you should update the firmware
upon initial setup to ensure you have the latest versions. Also, downloading and updating the
latest version of Intelligent Provisioning ensures the latest supported features are available.

• For ProLiant servers, firmware is updated using the Intelligent Provisioning Firmware Update
utility.

• Do not update firmware if the version you are currently running is required for compatibility.

NOTE: Intelligent Provisioning does not function within multihomed configurations. A multihomed host is
one that is connected to two or more networks or has two or more IP addresses.

Intelligent Provisioning provides installation help for the following operating systems:

• Microsoft Windows Server

• Red Hat Enterprise Linux

• SUSE Linux Enterprise Server

• VMware ESXi/vSphere Custom Image

Not all versions of an OS are supported. For information about specific versions of a supported operating
system, see the OS Support Matrix on the Hewlett Packard Enterprise website (http://www.hpe.com/

info/ossupport).

HPE Insight Remote Support

Hewlett Packard Enterprise strongly recommends that you register your device for remote support to
enable enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett
Packard Enterprise contractual support agreement. Insight Remote Support supplements your monitoring
continuously to ensure maximum system availability by providing intelligent event diagnosis, and
automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will
initiate a fast and accurate resolution, based on your product’s service level. Notifications can be sent to
your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured and
available in your country.

For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers
and BladeSystem c-Class Enclosures on the Hewlett Packard Enterprise website. Insight Remote
Support is available as part of Hewlett Packard Enterprise Warranty, HPE support services, or Hewlett
Packard Enterprise contractual support agreement.

USB support

Hewlett Packard Enterprise Gen10 servers support all USB operating speeds depending on the device
that is connected to the server.

External USB functionality

Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for
server administration, configuration, and diagnostic procedures.

Diagnostic tools 83

For additional security, external USB functionality can be disabled through USB options in UEFI System
Utilities.

HPE Smart Storage Administrator

HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three
interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide
support for configuration tasks. Some of the advanced tasks are available in only one format.

The diagnostic features in HPE SSA are also available in the standalone software HPE Smart Storage
Administrator Diagnostics Utility CLI.

During the initial provisioning of the server or compute module, an array is required to be configured
before the operating system can be installed. You can configure the array using SSA.

HPE SSA is accessible both offline (either through HPE Intelligent Provisioning or as a standalone
bootable ISO image) and online:

• Accessing HPE SSA in the offline environment

IMPORTANT: If you are updating an existing server in an offline environment, obtain the latest
version of HPE SSA through Service Pack for ProLiant before performing configuration
procedures.

Using one of multiple methods, you can run HPE SSA before launching the host operating system. In
offline mode, users can configure or maintain detected and supported devices, such as optional Smart
Array controllers and integrated Smart Array controllers. Some HPE SSA features are only available in
the offline environment, such as setting the boot controller and boot volume.

• Accessing HPE SSA in the online environment

This method requires an administrator to download the HPE SSA executables and install them. You
can run HPE SSA online after launching the host operating system.

For more information, see HPE Smart Array SR Gen10 Configuration Guide at the Hewlett Packard

Enterprise website.

84 Diagnostic tools

Component identification

Front panel components

Four-bay LFF drive model

Item Description

1 Optical drive (optional)

2 Serial number/iLO information pull tab

3 iLO Service Port

4 USB 3.0 port

5 Low-profile LFF hot-plug drives

Eight-bay SFF drive model with optical drive

Item Description

1 Serial number/iLO information pull tab

2 Optical drive (optional)

3 Front USB 3.0 port

4 iLO Service Port

5 SFF SmartDrives

Component identification 85

Eight-bay SFF drive model with two-bay SFF drive backplane option

Item Description

1 Serial number/iLO information pull tab

2 NVMe/SAS/SATA drives (optional)

3 Front USB 3.0 port

4 iLO Service Port

5 SFF SmartDrives

Serial number/iLO information pull tab

The serial number/iLO information pull tab is double-sided. One side shows the server serial number and
the QR code labels. The other side shows the default iLO account information.

Use a mobile device to scan the QR code label to display the server mobile product page (http://
www.hpe.com/qref/dl160gen10). This page contains links to server setup information, spare part
numbers, QuickSpecs, troubleshooting resources, and other useful product links.

Front panel LEDs and buttons

Four-bay LFF drive model

86 Component identification

Item Description Status

1 UID button/LED

Solid blue = Activated

Flashing blue:

• 1 flash per second = Remote management or
firmware upgrade in progress

• 4 flashes per second = iLO manual reboot sequence
initiated

• 8 flashes per second = iLO manual reboot sequence
in progress

Off = Deactivated

2 NIC status LED

3 Health LED

4 Power On/Standby button and

system power LED

Solid green = Link to network

Flashing green (1 flash per second) = Network active

Off = No network activity

Solid green = Normal

Flashing green (1 flash per second) = iLO is rebooting

Flashing amber = System degraded

Flashing red (1 flash per second) = System critical

If the health LED indicates a degraded or critical state,
review the system IML or use iLO to review the system
health status.

Solid green = System on

Flashing green (1 flash per second) = Performing power
on sequence

Solid amber = System in standby Off = No power
present

If the system power LED is off, verify the following
conditions:

• The facility power is present.

• The power supply is installed and is working
correctly.

• The power cord is attached and is connected to a
power source.

• The front I/O cable is connected.

When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more
information, see Power fault LEDs on page 89.

Component identification 87

Eight-bay SFF model

Item Description Status

1 UID button/LED

Solid blue = Activated

Flashing blue:

2 NIC status LED

• 1 flash per second = Remote management or
firmware upgrade in progress

• 4 flashes per second = iLO manual reboot sequence
initiated

• 8 flashes per second = iLO manual reboot sequence
in progress

Off = Deactivated

Solid green = Link to network

Flashing green (1 flash per second) = Network active

Off = No network activity

Table Continued

88 Component identification

Item Description Status

3 Health LED

Solid green = Normal

Flashing green (1 flash per second) = iLO is rebooting

Flashing amber = System degraded

Flashing red (1 flash per second) = System critical

If the health LED indicates a degraded or critical state,
review the system IML or use iLO to review the system
health status.

4 Power On/Standby button and

system power LED

When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more
information, see Power fault LEDs on page 89.

Power fault LEDs

The following table provides a list of power fault LEDs, and the subsystems that are affected. Not all
power faults are used by all servers.

Solid green = System on

Flashing green (1 flash per second) = Performing power
on sequence

Solid amber = System in standby Off = No power
present

If the system power LED is off, verify the following
conditions:

• The facility power is present.

• The power supply is installed and is working
correctly.

• The power cord is attached and is connected to a
power source.

• The front I/O cable is connected.

Subsystem LED behavior

System board 1 flash

Processor 2 flashes

Memory 3 flashes

Riser board PCIe slots 4 flashes

FlexibleLOM 5 flashes

Removable HPE Flexible Smart Array
controller

System board PCIe slots 7 flashes

Power backplane or storage backplane 8 flashes

Power supply 9 flashes

6 flashes

Component identification 89

Rear panel components

Item Description

1 PCIe slot 1 or FlexibleLOM

2 PCIe slot 2

3 PCIe slot 3 (secondary riser for processor 2, optional)

4 Standard power supply (non-hot-plug)

5 Flexible Slot power supply 1 (hot-plug)

6 Flexible Slot power supply 2 (hot-plug)

7 Serial port (optional)

8 NIC ports 1-2 (1Gb)

9 VGA port

10 iLO Management Port

11 USB 3.0 ports

12 Media Module (optional NIC ports 3-4)

90 Component identification

Rear panel LEDs

Item Description Status

1 UID LED

Solid blue = Activated Flashing blue:

• 1 flash per second = Remote management or
firmware upgrade in progress

2 NIC link LED

3 NIC status LED

4 Power supply LED

• 4 flashes per second = iLO manual reboot
sequence initiated

• 8 flashes per second = iLO manual reboot
sequence in progress

• Off = Deactivated

Solid green = Link exits

Off = No network link

Solid green = Link to network

Flashing green = Network active

Off = No network activity

Solid green = Normal

Off = One or more of the following conditions
exists:

• Power is unavailable

• Power supply failed

• Power supply is in standby mode

• Power supply error

Component identification 91

PCIe expansion slot definitions

Slot Type Form factor Connector link

width

1

2

3

PCIe 3.0

FlexibleLOM

HL, FH

FlexibleLOM

PCIe 3.0 HL, HH

PCIe 3.0 HL, HH

1

x16

x8

3

3

x8 8, 4, 1

x16 16, 8, 4, 1

Negotiable link
width

16, 8, 4, 1

Supported
expansion
board

Four-port 1 GB
NIC card

2

M.2 SSD
enablement
board

Ethernet NIC
cards (10 GB or
higher)

4

Smart Array PCIe
plug-in controller

M.2 SSD
enablement
board

Four-port 1 GB
NIC card

2

Ethernet NIC
cards (10 GB or
higher)

4

1

HL, FH=Half length, full height

2

This server supports a maximum of two four-port 1 GB NIC cards.

3

HL, HH=Half length, half height

4

This server supports only one Ethernet NIC card.

PCIe slot description

M.2 SSD
enablement
board

92 Component identification

Item Description Definition

1 PCI Express version Each PCIe version corresponds to a specific data

transfer rate between the processor and peripheral
devices. Generally, a version update corresponds to an
increase in transfer rate.

• PCIe 1.x

• PCIe 2.x

• PCIe 3.x

The PCIe technology is under constant development.
For the latest information, see the PCI-SIG website.

2 Physical connector link width

3 Negotiable link width These numbers correspond to the maximum link

PCIe devices communicate through a logical
connection called an interconnect or link. At the
physical level, a link is composed of one or more lanes.
The number of lanes is written with an "×" prefix with
×16 being the largest size in common use.

• ×1

• ×2

• ×4

• ×8

• ×16

bandwidth supported by the slot.

Component identification 93

System board components

Item Description

1 Secondary PCIe riser connector for processor 2

2 System battery

3 Internal USB 3.0 port

4 Smart Array modular controller connector

5 Primary PCIe riser connector for processor 1

6 TPM connector

7 Serial port connector

8 iLO Service Port connector

9 microSD card slot

10 System maintenance switch

11 Media Module connector

12 Mini SAS Port 1

13 Mini SAS Port 2

14 Mini SAS Port 3

15 SATA Port 4

1

16 Front USB 3.0 connector

94 Component identification

Table Continued

Item Description

17 SATA Port 5

18 Front I/O cable connector

19 DIMM slots for processor 1

20 Processor 1

21 Fan connector 7

22 Fan connector 6

23 Fan connector 5

24 Fan connector 4

25 Fan connector 3

26 Fan connector 2

27 Fan connector 1

28 Processor 2

29 DIMM slots for processor 2

30 Smart Storage Battery connector

31 Chassis Intrusion Detection connector

32 Drive backplane power connector

33 Non-hot-plug power supply connector

1

If the memory card connected to the microSD slot is not visible in Windows Device Manager, in the menu bar, click

View > Show hidden device.

System maintenance switch descriptions

Position Default Function

1

S1

S2 Off Reserved

S3 Off Reserved

S4 Off Reserved

1

S5

S61, 2,

Off

Off = iLO security is enabled.

On = iLO security is disabled.

Off

Off = Power-on password is enabled.

On = Power-on password is disabled.

3

Off

Off = No function

On = Restore default manufacturing settings

S7 Off Reserved

S8 — Reserved

Table Continued

Component identification 95

Position Default Function

S9 — Reserved

S10 — Reserved

S11 — Reserved

S12 — Reserved

1

To access the redundant ROM, set S1, S5, and S6 to On.

2

When the system maintenance switch position 6 is set to the On position, the system is prepared to restore all
configuration settings to their manufacturing defaults.

3

When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled, some
configurations cannot be restored. For more information, see Secure Boot on page 81.

Processor, heatsink, and socket components

Item Description

1 Heatsink nuts

2 Processor carrier

3 Pin 1 indicator

4 Heatsink latch

5 Alignment post

1

Symbol also on the processor and frame.

96 Component identification

1

Drive bay numbering

Four-bay LFF drive model

Slim SSD numbering (Four-bay LFF drive model only)

The server detects Slim SSDs as being installed in Box 0.

Eight-bay SFF drive model with optical drive

Component identification 97

Eight-bay SFF drive model with two-bay SFF drive backplane option

Item Description

1 Box 1

2 Box 2

Drive LEDs and buttons

Low profile LFF drive LED definitions

Item LED Status Definition

1 Fault

\Locate

2 Online

\Activity

Solid amber The drive has failed.

Solid blue The drive is operating normally and being identified by a

management application.

Flashing amber/blue

(1 flash per second)

Flashing amber

(1 flash per second)

Solid green The drive is online and has no activity.

Flashing green

(4 flashes per second)

The drive has failed, or a predictive failure alert has been
received for this drive; it also has been identified by a
management application.

A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.

The drive is operating normally and has activity.

Table Continued

98 Component identification

Item LED Status Definition

Flashing green

(1 flash per second)

Off The drive is not configured by a RAID controller or a spare

Hot-plug drive LED definitions

The drive is doing one of the following:

• Rebuilding

• Performing a RAID migration

• Performing a strip size migration

• Performing a capacity expansion

• Performing a logical drive extension

• Erasing

• Spare part activation

drive.

Item LED Status Definition

1 Locate Solid blue The drive is being identified by a host application.

Flashing blue The drive carrier firmware is being updated or requires an update.

2 Activity

ring

Off No drive activity

3 Do not

remove

Off Removing the drive does not cause a logical drive to fail.

4 Drive

status

Rotating green Drive activity

Solid white Do not remove the drive. Removing the drive causes one or more of

the logical drives to fail.

Solid green The drive is a member of one or more logical drives.

Table Continued

Component identification 99

Item LED Status Definition

Flashing green

The drive is doing one of the following:

• Rebuilding

• Performing a RAID migration

• Performing a strip size migration

• Performing a capacity expansion

• Performing a logical drive extension

• Erasing

• Spare part activation

Flashing amber/

green

Flashing amber The drive is not configured and predicts the drive will fail.

Solid amber The drive has failed.

Off The drive is not configured by a RAID controller or a spare drive.

NVMe SSD LED definitions

The NVMe SSD is a PCIe bus device. A device attached to a PCIe bus cannot be removed without
allowing the device and bus to complete and cease the signal/traffic flow.

CAUTION: Do not remove an NVMe SSD from the drive bay while the Do not remove LED is
flashing. The Do not remove LED flashes to indicate that the device is still in use. Removing the
NVMe SSD before the device has completed and ceased signal/traffic flow can cause loss of data.

The drive is a member of one or more logical drives and predicts the
drive will fail.

Item LED Status Definition

1 Locate Solid blue The drive is being identified by a host application.

Flashing blue The drive carrier firmware is being updated or requires an update.

2 Activity

ring

Off No drive activity

3 Drive

status

100 Component identification

Rotating green Drive activity

Solid green The drive is a member of one or more logical drives.

Table Continued