HP ProLiant BL495c User Manual
HP ProLiant BL495c Generation 5 Server Blade User Guide
Part Number 491030-003
April 2009 (Third Edition)
© Copyright 2008, 2009 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, Windows NT, and Windows Server are U.S. registered trademarks of Microsoft Corporation.
AMD Athlon is a trademark of Advanced Micro Devices, Inc.
Intended audience
This guide is for an experienced service technician. HP assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with hazardous energy levels and
are familiar with weight and stability precautions for rack installations.
Contents
Component identification............................................................................................................... 6
Front panel components ............................................................................................................................. 6
Front panel LEDs ....................................................................................................................................... 7
System board components.......................................................................................................................... 8
Mezzanine connector definitions ....................................................................................................... 8
System maintenance switch............................................................................................................... 9
System maintenance switch procedures .............................................................................................. 9
HP c-Class Blade SUV Cable..................................................................................................................... 10
Operations................................................................................................................................. 11
Power up the server blade........................................................................................................................ 11
Power down the server blade.................................................................................................................... 11
Remove the server blade .......................................................................................................................... 12
Remove the access panel.......................................................................................................................... 12
Install the access panel............................................................................................................................. 13
Setup......................................................................................................................................... 14
Overview ...............................................................................................................................................14
Installing an HP BladeSystem c-Class enclosure ...........................................................................................14
Installing server blade options................................................................................................................... 14
Installing interconnect modules.................................................................................................................. 14
Interconnect bay numbering and device mapping.............................................................................. 15
Connecting to the network........................................................................................................................ 17
Installing a server blade ........................................................................................................................... 17
Completing the configuration.................................................................................................................... 18
Hardware options installation....................................................................................................... 19
Introduction ............................................................................................................................................ 19
Hard drive option.................................................................................................................................... 19
Memory option ....................................................................................................................................... 20
Advanced ECC memory .................................................................................................................21
DIMM installation guidelines........................................................................................................... 21
DIMM population order.................................................................................................................. 21
Installing DIMMs ........................................................................................................................... 21
Processor option...................................................................................................................................... 23
Mezzanine card option............................................................................................................................ 28
Cabling ..................................................................................................................................... 30
Hard drive cabling .................................................................................................................................. 30
Using the HP c-Class Blade SUV Cable ...................................................................................................... 30
Connecting locally to a server blade with video and USB devices.................................................................. 30
Accessing a server blade with local KVM .........................................................................................31
Accessing a server blade with local media devices ............................................................................ 31
Software and configuration utilities ............................................................................................... 33
Server blade deployment tools .................................................................................................................. 33
RBSU requirement for Linux deployment............................................................................................ 33
Software drivers and additional components..................................................................................... 33
Contents 3
HP BladeSystem c-Class Advanced management ............................................................................... 34
Network-based PXE deployment ...................................................................................................... 34
Deployment methods...................................................................................................................... 36
Configuration tools.................................................................................................................................. 39
SmartStart software........................................................................................................................ 39
HP ROM-Based Setup Utility............................................................................................................ 40
Array Configuration Utility.............................................................................................................. 42
Option ROM Configuration for Arrays .............................................................................................42
Re-entering the server serial number and product ID........................................................................... 43
Management tools................................................................................................................................... 43
Automatic Server Recovery .............................................................................................................43
ROMPaq utility.............................................................................................................................. 44
iLO 2 technology........................................................................................................................... 44
Erase Utility ..................................................................................................................................44
StorageWorks library and tape tools................................................................................................ 44
HP Systems Insight Manager........................................................................................................... 45
Management Agents...................................................................................................................... 45
HP ProLiant Essentials Virtualization Management Software ................................................................45
HP ProLiant Essentials Vulnerability and Patch Management Pack ........................................................45
HP Insight Server Migration software for ProLiant...............................................................................46
HP ProLiant Essentials Performance Management Pack .......................................................................46
HP Insight Control Environment Suites............................................................................................... 47
HP Insight Control Linux Edition ....................................................................................................... 47
Redundant ROM support ................................................................................................................ 47
USB support and functionality ......................................................................................................... 48
Diagnostic tools ...................................................................................................................................... 49
HP Insight Diagnostics.................................................................................................................... 49
HP Insight Diagnostics survey functionality ........................................................................................49
Integrated Management Log ...........................................................................................................49
Array Diagnostic Utility ..................................................................................................................50
Remote support and analysis tools............................................................................................................. 50
HP Insight Remote Support software ................................................................................................. 50
Keeping the system current ....................................................................................................................... 50
Drivers ......................................................................................................................................... 50
ProLiant Support Packs ................................................................................................................... 51
Operating system version support.................................................................................................... 51
System Online ROM flash component utility ......................................................................................51
Change control and proactive notification ........................................................................................ 51
Care Pack ....................................................................................................................................52
Troubleshooting.......................................................................................................................... 53
Troubleshooting resources ........................................................................................................................53
Pre-diagnostic steps ................................................................................................................................. 53
Important safety information............................................................................................................ 54
Symptom information ..................................................................................................................... 55
Prepare the server for diagnosis ......................................................................................................55
Service notifications................................................................................................................................. 56
Loose connections ...................................................................................................................................56
Troubleshooting flowcharts .......................................................................................................................56
Start diagnosis flowchart ................................................................................................................57
General diagnosis flowchart ........................................................................................................... 58
Server blade power-on problems flowchart .......................................................................................60
POST problems flowchart ............................................................................................................... 62
OS boot problems flowchart ...........................................................................................................64
Contents 4
Server fault indications flowchart ..................................................................................................... 66
POST error messages and beep codes....................................................................................................... 68
Battery replacement .................................................................................................................... 69
Regulatory compliance notices ..................................................................................................... 70
Regulatory compliance identification numbers............................................................................................. 70
Federal Communications Commission notice............................................................................................... 70
FCC rating label............................................................................................................................ 70
Class A equipment......................................................................................................................... 70
Class B equipment......................................................................................................................... 70
Declaration of conformity for products marked with the FCC logo, United States only....................................... 71
Modifications.......................................................................................................................................... 71
Cables................................................................................................................................................... 71
Canadian notice (Avis Canadien).............................................................................................................. 72
European Union regulatory notice .............................................................................................................72
Disposal of waste equipment by users in private households in the European Union......................................... 72
Japanese notice ...................................................................................................................................... 73
BSMI notice............................................................................................................................................ 73
Korean notice ......................................................................................................................................... 73
Laser compliance .................................................................................................................................... 74
Battery replacement notice........................................................................................................................ 74
Taiwan battery recycling notice................................................................................................................. 75
Electrostatic discharge................................................................................................................. 76
Preventing electrostatic discharge.............................................................................................................. 76
Grounding methods to prevent electrostatic discharge.................................................................................. 76
Specifications............................................................................................................................. 77
Environmental specifications ..................................................................................................................... 77
Server blade specifications....................................................................................................................... 77
Technical support........................................................................................................................ 78
Before you contact HP.............................................................................................................................. 78
HP contact information............................................................................................................................. 78
Customer Self Repair ...............................................................................................................................78
Acronyms and abbreviations........................................................................................................ 86
Index......................................................................................................................................... 89
Contents 5
Component identification
Front panel components
Item Description
1 Local I/O connector
2 Serial label pull tab
3 Server blade handle button
4 Power On/Standby button
5 Server blade handle
Component identification 6
Front panel LEDs
Item Description Status
1 UID LED Blue = Identified
Blue flashing = Active remote management
Off = No active remote management
2 Internal health LED Green = Normal
Flashing = Booting
Amber = Degraded condition
Red = Critical condition
3 Flex10 1 LED Green = Network linked
Green flashing = Network activity
Off = No link or activity
4 Flex10 2 LED Green = Network linked
Green flashing = Network activity
Off = No link or activity
5 Hard drive activity LED Green = Activity
Off = No activity
6 Power On/Standby button
and system power LED
Green = On
Amber = Standby (auxiliary power available)
Off = Off
Component identification 7
System board components
Item Description
1 DIMM slots
2 Hard drive data connector 2
3 Hard drive data connector 1
4 Hard drive power connector 1
5 Hard drive power connector 2
6 Internal USB connector
7 System battery
8 Enclosure connector
9 Battery tray
10 Mezzanine connector 1 (Type I only)
11 Mezzanine connector 2 (Type I or Type II)
12 System maintenance switch
13 Processor socket 1
14 Processor socket 2
Mezzanine connector definitions
Item Connector Card support
Mezzanine connector 1 PCIe x8 Type I mezzanine card only
Mezzanine connector 2 PCIe x8 Type I or II mezzanine card
Component identification 8
System maintenance switch
Position Function Default
1* iLO 2 security override Off
2 Configuration lock Off
3 Reserved Off
4 Reserved Off
5* Password disabled Off
6* Reset configuration Off
7 Reserved Off
8 Reserved Off
*To access redundant ROM, set S1, S5, and S6 to ON.
System maintenance switch procedures
When you perform troubleshooting steps, this guide may instruct you to perform the following procedures:
• Clear the system configuration ("Clearing the system configuration" on page 9).
• Access the redundant ROM ("Accessing the redundant ROM" on page 10).
To complete these procedures, you must change physical settings on the system maintenance switch.
Clearing the system configuration
RBSU can be used to restore the factory default configuration. For more information, see "HP ROM-Based
Setup Utilit
system configuration:
1. Power down the server blade (on page 11).
2. Remove the server blade (on page 12).
3. Remove the access panel (on page 12).
4. Change position 6 of the system maintenance switch to on.
5. Install the access panel (on page 13).
6. Install the server blade in the enclosure and power up the server blade.
7. Wait for the POST message that prompts you to change the switch setting:
8. Repeat steps 1 through 3.
9. Change position 6 of the system maintenance switch to off.
10. Repeat steps 5 through 7.
y (on page 40)." If the system is unable to boot into RBSU, use the following steps to clear the
Maintenance switch detected in the "On" position.
Power off the server and turn switch to the "Off" position.
IMPORTANT: When the server blade boots after NVRAM is cleared, a delay of up to 2
minutes is normal. During this delay, the system appears non-functional. Do not attempt any
procedures during the delay.
Component identification 9
Accessing the redundant ROM
If the system ROM is corrupted, the system automatically switches to the redundant ROM in most cases. If
the system does not automatically switch to the redundant ROM, perform the following steps:
1. Power down the server blade (on page 11).
2. Remove the server blade (on page 12).
3. Remove the access panel (on page 12).
4. Change positions 1, 5, and 6 of the system maintenance switch to on.
5. Install the access panel (on page 13).
6. Install the server blade in the enclosure and power up the server blade.
7. After the system beeps, repeat steps 1 through 3.
8. Change positions 1, 5, and 6 of system maintenance switch to off.
9. Repeat steps 5 and 6.
If both the current and backup versions of the ROM are corrupt, return the system board for a service
replacement.
To switch to the backup ROM when the System ROM is not corrupt, use RBSU.
HP c-Class Blade SUV Cable
Item Connector Description
1 Server blade For connecting to the SUV connector on the
server blade front panel
2 Video For connecting a video monitor
3 USB For connecting up to two USB devices
4 Serial For trained personnel to connect a null modem
serial cable and perform advanced diagnostic
procedures
Component identification 10
Operations
Power up the server blade
The enclosure initiates an automatic power-up sequence when the server blade is installed. If the default
setting is changed, use one of the following methods to power up the server blade:
• Use a virtual power button selection through iLO 2.
• Press and release the Power On/Standby button.
When the server blade goes from the standby mode to the full power mode, the system power LED
changes from amber to green.
For more information about the enclosure, see the enclosure setup and installation guide
website
For more information about iLO 2, see "iLO 2 technology."
(http://www.hp.com/support).
Power down the server blade
Before powering down the server blade for any upgrade or maintenance procedures, perform a backup
of critical server data and programs.
Depending on the enclosure configuration, use one of the following methods to power down the server
blade:
• Use a virtual power button selection through iLO 2.
This method initiates a controlled remote shutdown of applications and the OS before the server
blade enter standby mode.
• Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server blade enter
standby mode.
• Press and hold the Power On/Standby button for more than 4 seconds to force the server blade to
enter standby mode.
This method forces the server blade to enter standby mode without properly exiting applications and
the OS. It provides an emergency shutdown method in the event of a hung application.
on the HP
• Execute one of the following c
eroff server all
pow
or
poweroff server all force
The first command initiates a controlled shutdown of applications and the OS before the server blade
enter standby mode. The second form of the command forces the server blade to enter standby mo
without exiting applications a
event of a hung application.
ommands using the enclosure CLI:
nd the OS. This is an emergency method to force a shutdown in the
Operations 11
de
•
Use the enclosure GUI to initiate a shutdown:
a. Select the Enclosure Information tab, then select th
b.
Initiate a shutdown from the Virtual Power menu:
— Select Momentary Press to initiate a controlled shutdown of applications and the OS.
—
Select Press and Hold to initiate an emergency shutdown of applications and the OS.
IMPORTANT: When the server blade are in standby mode, auxiliary power is still being
provided. To
enclosure.
remove all power from the server blade, remove the server blade from the
After initiating a virtual power down command, be sure that the server blade go into standby mode by
observing that the system power LED is amber
Remove the server blade
To remove the component:
1. Identify the proper server blade.
2. Power down the server bla
3. Remove the server blade.
de (on page 11).
e Overall checkbox in the Device Bays item.
.
4. Place the server blade on a flat, level work
Remove the access panel
To remove the component:
1. Power down the server blade (on page 11
2. Remove the server blade (on page 12).
3. Press the access panel release button.
4. Slide the access panel towards the rear of the server blade, and then lift to remove the panel.
surface.
).
Operations 12
Install the access panel
1. Place the access panel on top of the server blade.
2. Slide the access panel forward until it clicks into place.
Operations 13
Setup
Overview
Installation of a server blade requires the following steps:
1. Install and configure an HP BladeSystem c-Class enclosure.
2. Install any server blade options.
3. Install interconnect modules in the enclosure.
4. Connect the interconnect modules to the network.
5. Install a server blade.
6. Complete the server blade configuration.
Installing an HP BladeSystem c-Class enclosure
Before performing any server blade-specific procedures, install an HP BladeSystem c-Class enclosure.
The most current documentation for server blades and other HP BladeSystem components is available at
HP website (http://www.hp.com/go/bladesystem/documentation).
the
Documentation is also available in the following locations:
• Documentation CD that ships with the enclosure
• HP Business Support Center website (http://www.hp.com/support)
• HP Technical Documentation website (http://docs.hp.com)
Installing server blade options
Before installing and initializing the server blade, install any server blade options, such as an additional
processor, hard drive, or mezzanine card. For server blade options installation information, see the
ProLiant BL495c Generation 5 Server Blade User Guide
http://www.hp.com/go/bladesystem/documentation).
(
on the HP website
HP
Installing interconnect modules
For specific steps to install interconnect modules, see the documentation that ships with the interconnect
module.
Setup 14
Interconnect bay numbering and device mapping
• HP BladeSystem c7000 Enclosure
To support network connections for specific signals, install an interconnect module in the bay
corresponding to the embedded NIC or mezzanine signals.
Server blade signal Interconnect bay Interconnect bay labels
Flex-10 NIC 1
(embedded)
Flex-10 NIC 2
(embedded)
Mezzanine 1 3 and 4
Mezzanine 2 5 and 6
1
2
7 and 8
For detailed port mapping information, see the HP BladeSystem enclosure installation poster or the
HP BladeSystem enclosure setup and installation guide on the
http://www.hp.com/go/bladesystem/documentation).
(
HP website
Setup 15
• HP BladeSystem c3000 Enclosure and Tower Enclosure
Server blade signal Interconnect bay
number
Flex-10 NIC 1, 2
(embedded)
Mezzanine 1 2
Mezzanine 2 3,4
1
Interconnect bay
label
Notes
—
Four port cards connect to bay 2
• Four port cards
• Ports 1 and 3 connect to bay 3
• Ports 2 and 4 connect to bay 4
For detailed port mapping information, see the HP BladeSystem enclosure installation poster or the
HP BladeSystem enclosure setup and installation guide on the
http://www.hp.com/go/bladesystem/documentation).
(
HP website
Setup 16
Connecting to the network
To connect the HP BladeSystem to a network, each enclosure must be configured with network
interconnect devices to manage signals between the server blades and the external network.
Two types of interconnect modules are available for HP BladeSystem c-Class enclosures: Pass-thru modules
and switch modules. For more information about interconnect module options, see the
http://www.hp.com/go/bladesystem/interconnects).
(
HP website
Installing a server blade
CAUTION: To prevent improper cooling and thermal damage, do not operate the enclosure
1. Remove the device bay blank.
2. Remove the enclosure connector cover.
unless all bays are populated with a component or a blank.
Setup 17
3.
Prepare the server blade for installation.
4. Install the server blade.
Completing the configuration
To complete the server blade and HP BladeSystem configuration, see the overview card that ships with the
enclosure.
Setup 18
Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options
and identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Hard drive option
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
To install the component:
1. Power down the server blade (on page 11).
2. Remove the server blade (on page 12).
3. Remove the access panel (on page 12).
4. Connect the cables to the hard drive.
internal system components to cool before touching them.
5. Install the hard drive.
Hardware options installation 19
For hard drive connector locations, see "System board components (on page 8)."
6. Connect and route the cables.
7. Install the access panel (on page 13).
8. Install the server blade ("Installing a server blade" on page 17).
Memory option
You can expand server memory by installing PC2-5300 Registered DDR2 SDRAM DIMMs. The server
supports up to 128 GB of memory using 16 8-GB DIMMs (eight DIMMs per processor).
NOTE: The Advanced Memory Protection option in RBSU provides additional memory
protection beyond Advanced ECC. By default, the server is set to
For DIMM slot locations and bank assignments, see "System board components (on page 8)."
more information, refer to "
Advanced ECC Support. For
HP ROM-Based Setup Utility (on page 40)."
Hardware options installation 20
Advanced ECC memory
Advanced ECC memory is the default memory protection mode for this server blade. In Advanced ECC,
the server blade is protected against correctable memory errors. The server blade provides notification if
the level of correctable errors exceeds a pre-defined threshold rate. The server blade does not fail
because of correctable memory errors. Advanced ECC provides additional protection over Standard ECC
because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in
a server blade failure.
Whereas standard ECC can correct single-bit memory errors, Advanced ECC can correct single-bit
memory errors and multi-bit memory errors if all failed bits are on the same DRAM device on the DIMM.
DIMM installation guidelines
CAUTION: Always wear an antistatic wrist strap when working inside the server.
Observe the following guidelines when installing additional memory:
• Install only ECC PC2-5300 Registered DDR2 SDRAM DIMMs
• Always install DIMMs in sequence (1A, 2A, 3B, 4B).
• DIMMs must always be installed in pairs.
• HP recommends installing DIMMs with the greatest capacity in the banks farthest from each
populated processor first.
• mber. DIMMs installed in the same memory bank must have the same part nu
• DIMMs installed in different banks can be of different sizes.
For DIMM slot locations, see "
Each server supports multiple memory modes, based on DIMM population. The system will default to
combined chan
on page 40).
nel mode and Advanced ECC. To select a mode, use
System board components (on page 8)."
DIMM population order
Bank A
1A, 2
Single processor 1st 2nd 3rd 4th — — — —
Two processors 1st 3rd 5th 7th 2nd 4th 6th 8th
Bank B
A D 2F 14G H, 16H
3B, 4B
Bank C
5C, 6C
Bank D
7D, 8
Bank E
9E, 10E
RBSU ("HP ROM-Based Setup Utility"
Bank F
11F, 1
Bank G
13G,
Bank H
15
Installing DIMMs
WARNING: To reduce the risk of personal injury from hot
To install the component:
1. Power down the server blade (on page 11).
internal system components to cool before touching them.
surfaces, allow the drives and the
Hardware options installation 21
2.
Remove the server blade (on page 12).
3. Remove the access panel (on page 12).
4. Disconnect the hard drive cables.
5. Remove the DIMM baffle with the hard drives and cables in place.
6. Open the DIMM slot latches.
Hardware options installation 22
7.
Install the DIMM.
8. Install the DIMM baffle.
9. Connect the hard drive cables.
10. Install the access panel (on page 13).
11. Install the server blade ("Installing a server blade" on page 17).
Processor option
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To avoid damage to the system board:
• Do not touch the processor socket contacts.
• Always install the processor socket cover after removing the processor from the socket.
• Do not tilt or slide the processor when lowering the processor into the socket.
CAUTION: To avoid damage to the processor:
• Handle the processor only by the edges.
• Do not touch the bottom of the processor, especially the contact area.
CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the
heatsink is removed from the processor after it has been installed.
IMPORTANT: Processor socket 1 must be populated at all times or the server blade does not
function.
To install a processor:
1. Update the system ROM.
Hardware options installation 23
Locate and download the latest ROM version from the HP website (http://www.hp.com/support).
Follow the instructions on the website to update the system ROM.
2. Power down the server blade (on page 11).
3. Remove the server blade (on page 12).
4. Remove the access panel (on page 12).
5. Remove the heatsink blank. Retain the heatsink blank for future use.
CAUTION: The pins on the processor socket are very fragile. Any damage to them may
require replacing the system board.
6. Remove the processor socket protective cover. Retain the cover for future use.
CAUTION: Failure to completely open the processor retaining latch prevents the processor
from seating during installation, leading to hardware damage.
Hardware options installation 24
7.
Open the processor retaining latch and the processor socket retaining bracket.
IMPORTANT: Be sure the processor remains inside the processor installation tool.
8. If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
9. Align the processor installation tool with the socket and install the processor.
CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides
on the processor and socket to properly align the processor with the socket.
Hardware options installation 25
10. Press down firmly until the processor installation tool clicks and separates from the processor, and
then remove the processor installation tool.
Hardware options installation 26
11.
Close the processor retaining bracket and the processor retaining latch.
12. Remove the thermal interface protective cover from the heatsink.
CAUTION: To avoid damage to the system board, processor socket, and screws, do not
overtighten the heatsink screws. Use the wrench supplied with the system to reduce the
possibility of overtightening the screws.
Hardware options installation 27
13.
Install the heatsink. Insert both screws, and then alternate tightening until the heatsink is seated
properly.
14. Install the access panel (on page 13).
15. Install the server blade ("Installing a server blade" on page 17).
Mezzanine card option
Optional mezzanine cards are classified as Type I mezzanine cards and Type II mezzanine cards. The
card type determines where it can be installed in the server blade.
• Install Type I mezzanine cards on either mezzanine 1 connector or mezzanine 2 connector.
• Install Type II mezzanine cards only on mezzanine 2 connector.
Optional mezzanine cards enable network connectivity and provide Fibre Channel support. For
mezzanine card locations, see the
For mezzanine card signal mapping, see the
Instructions
that ship with this server blade.
To install the component:
1. Power down the server blade (on page 11).
2. Remove the server blade (on page 12).
3. Remove the access panel (on page 12).
system board components (on page 8).
HP ProLiant BL495c Generation 5 Server Blade Installation
Hardware options installation 28
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