HP ProLiant BL495c User Manual

HP ProLiant BL495c Generation 5 Server Blade User Guide

Part Number 491030-003 April 2009 (Third Edition)

© Copyright 2008, 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft, Windows, Windows NT, and Windows Server are U.S. registered trademarks of Microsoft Corporation. AMD Athlon is a trademark of Advanced Micro Devices, Inc.

Intended audience

This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.

Component identification............................................................................................................... 6

Front panel components ............................................................................................................................. 6

Front panel LEDs ....................................................................................................................................... 7

System board components.......................................................................................................................... 8

Mezzanine connector definitions ....................................................................................................... 8

System maintenance switch............................................................................................................... 9

System maintenance switch procedures .............................................................................................. 9

HP c-Class Blade SUV Cable..................................................................................................................... 10

Operations................................................................................................................................. 11

Power up the server blade........................................................................................................................ 11

Power down the server blade.................................................................................................................... 11

Remove the server blade .......................................................................................................................... 12

Remove the access panel.......................................................................................................................... 12

Install the access panel............................................................................................................................. 13

Setup......................................................................................................................................... 14

Overview ...............................................................................................................................................14

Installing an HP BladeSystem c-Class enclosure ...........................................................................................14

Installing server blade options................................................................................................................... 14

Installing interconnect modules.................................................................................................................. 14

Interconnect bay numbering and device mapping.............................................................................. 15

Connecting to the network........................................................................................................................ 17

Installing a server blade ........................................................................................................................... 17

Completing the configuration.................................................................................................................... 18

Hardware options installation....................................................................................................... 19

Introduction ............................................................................................................................................ 19

Hard drive option.................................................................................................................................... 19

Memory option ....................................................................................................................................... 20

Advanced ECC memory .................................................................................................................21

DIMM installation guidelines........................................................................................................... 21

DIMM population order.................................................................................................................. 21

Installing DIMMs ........................................................................................................................... 21

Processor option...................................................................................................................................... 23

Mezzanine card option............................................................................................................................ 28

Cabling ..................................................................................................................................... 30

Hard drive cabling .................................................................................................................................. 30

Using the HP c-Class Blade SUV Cable ...................................................................................................... 30

Connecting locally to a server blade with video and USB devices.................................................................. 30

Accessing a server blade with local KVM .........................................................................................31

Accessing a server blade with local media devices ............................................................................ 31

Software and configuration utilities ............................................................................................... 33

Server blade deployment tools .................................................................................................................. 33

RBSU requirement for Linux deployment............................................................................................ 33

Software drivers and additional components..................................................................................... 33

Contents 3

HP BladeSystem c-Class Advanced management ............................................................................... 34

Network-based PXE deployment ...................................................................................................... 34

Deployment methods...................................................................................................................... 36

Configuration tools.................................................................................................................................. 39

SmartStart software........................................................................................................................ 39

HP ROM-Based Setup Utility............................................................................................................ 40

Array Configuration Utility.............................................................................................................. 42

Option ROM Configuration for Arrays .............................................................................................42

Re-entering the server serial number and product ID........................................................................... 43

Management tools................................................................................................................................... 43

Automatic Server Recovery .............................................................................................................43

ROMPaq utility.............................................................................................................................. 44

iLO 2 technology........................................................................................................................... 44

Erase Utility ..................................................................................................................................44

StorageWorks library and tape tools................................................................................................ 44

HP Systems Insight Manager........................................................................................................... 45

Management Agents...................................................................................................................... 45

HP ProLiant Essentials Virtualization Management Software ................................................................45

HP ProLiant Essentials Vulnerability and Patch Management Pack ........................................................45

HP Insight Server Migration software for ProLiant...............................................................................46

HP ProLiant Essentials Performance Management Pack .......................................................................46

HP Insight Control Environment Suites............................................................................................... 47

HP Insight Control Linux Edition ....................................................................................................... 47

Redundant ROM support ................................................................................................................ 47

USB support and functionality ......................................................................................................... 48

Diagnostic tools ...................................................................................................................................... 49

HP Insight Diagnostics.................................................................................................................... 49

HP Insight Diagnostics survey functionality ........................................................................................49

Integrated Management Log ...........................................................................................................49

Array Diagnostic Utility ..................................................................................................................50

Remote support and analysis tools............................................................................................................. 50

HP Insight Remote Support software ................................................................................................. 50

Keeping the system current ....................................................................................................................... 50

Drivers ......................................................................................................................................... 50

ProLiant Support Packs ................................................................................................................... 51

Operating system version support.................................................................................................... 51

System Online ROM flash component utility ......................................................................................51

Change control and proactive notification ........................................................................................ 51

Care Pack ....................................................................................................................................52

Troubleshooting.......................................................................................................................... 53

Troubleshooting resources ........................................................................................................................53

Pre-diagnostic steps ................................................................................................................................. 53

Important safety information............................................................................................................ 54

Symptom information ..................................................................................................................... 55

Prepare the server for diagnosis ......................................................................................................55

Service notifications................................................................................................................................. 56

Loose connections ...................................................................................................................................56

Troubleshooting flowcharts .......................................................................................................................56

Start diagnosis flowchart ................................................................................................................57

General diagnosis flowchart ........................................................................................................... 58

Server blade power-on problems flowchart .......................................................................................60

POST problems flowchart ............................................................................................................... 62

OS boot problems flowchart ...........................................................................................................64

Contents 4

Server fault indications flowchart ..................................................................................................... 66

POST error messages and beep codes....................................................................................................... 68

Battery replacement .................................................................................................................... 69

Regulatory compliance notices ..................................................................................................... 70

Regulatory compliance identification numbers............................................................................................. 70

Federal Communications Commission notice............................................................................................... 70

FCC rating label............................................................................................................................ 70

Class A equipment......................................................................................................................... 70

Class B equipment......................................................................................................................... 70

Declaration of conformity for products marked with the FCC logo, United States only....................................... 71

Modifications.......................................................................................................................................... 71

Cables................................................................................................................................................... 71

Canadian notice (Avis Canadien).............................................................................................................. 72

European Union regulatory notice .............................................................................................................72

Disposal of waste equipment by users in private households in the European Union......................................... 72

Japanese notice ...................................................................................................................................... 73

BSMI notice............................................................................................................................................ 73

Korean notice ......................................................................................................................................... 73

Laser compliance .................................................................................................................................... 74

Battery replacement notice........................................................................................................................ 74

Taiwan battery recycling notice................................................................................................................. 75

Electrostatic discharge................................................................................................................. 76

Preventing electrostatic discharge.............................................................................................................. 76

Grounding methods to prevent electrostatic discharge.................................................................................. 76

Specifications............................................................................................................................. 77

Environmental specifications ..................................................................................................................... 77

Server blade specifications....................................................................................................................... 77

Technical support........................................................................................................................ 78

Before you contact HP.............................................................................................................................. 78

HP contact information............................................................................................................................. 78

Customer Self Repair ...............................................................................................................................78

Acronyms and abbreviations........................................................................................................ 86

Index......................................................................................................................................... 89

Contents 5

Component identification

Front panel components

Item Description

1 Local I/O connector 2 Serial label pull tab 3 Server blade handle button 4 Power On/Standby button 5 Server blade handle

Component identification 6

Front panel LEDs

Item Description Status

1 UID LED Blue = Identified

Blue flashing = Active remote management Off = No active remote management

2 Internal health LED Green = Normal

Flashing = Booting Amber = Degraded condition Red = Critical condition

3 Flex10 1 LED Green = Network linked

Green flashing = Network activity Off = No link or activity

4 Flex10 2 LED Green = Network linked

Green flashing = Network activity Off = No link or activity

5 Hard drive activity LED Green = Activity

Off = No activity

6 Power On/Standby button

and system power LED

Green = On Amber = Standby (auxiliary power available) Off = Off

Component identification 7

System board components

Item Description

1 DIMM slots 2 Hard drive data connector 2 3 Hard drive data connector 1 4 Hard drive power connector 1 5 Hard drive power connector 2 6 Internal USB connector 7 System battery 8 Enclosure connector 9 Battery tray 10 Mezzanine connector 1 (Type I only) 11 Mezzanine connector 2 (Type I or Type II) 12 System maintenance switch 13 Processor socket 1 14 Processor socket 2

Mezzanine connector definitions

Item Connector Card support

Mezzanine connector 1 PCIe x8 Type I mezzanine card only Mezzanine connector 2 PCIe x8 Type I or II mezzanine card

Component identification 8

System maintenance switch

Position Function Default

1* iLO 2 security override Off 2 Configuration lock Off 3 Reserved Off 4 Reserved Off 5* Password disabled Off 6* Reset configuration Off 7 Reserved Off 8 Reserved Off

*To access redundant ROM, set S1, S5, and S6 to ON.

System maintenance switch procedures

When you perform troubleshooting steps, this guide may instruct you to perform the following procedures:

• Clear the system configuration ("Clearing the system configuration" on page 9).

• Access the redundant ROM ("Accessing the redundant ROM" on page 10).

To complete these procedures, you must change physical settings on the system maintenance switch.

Clearing the system configuration

RBSU can be used to restore the factory default configuration. For more information, see "HP ROM-Based Setup Utilit system configuration:

1. Power down the server blade (on page 11).

2. Remove the server blade (on page 12).

3. Remove the access panel (on page 12).

4. Change position 6 of the system maintenance switch to on.

5. Install the access panel (on page 13).

6. Install the server blade in the enclosure and power up the server blade.

7. Wait for the POST message that prompts you to change the switch setting:

8. Repeat steps 1 through 3.

9. Change position 6 of the system maintenance switch to off.

10. Repeat steps 5 through 7.

y (on page 40)." If the system is unable to boot into RBSU, use the following steps to clear the

Maintenance switch detected in the "On" position. Power off the server and turn switch to the "Off" position.

IMPORTANT: When the server blade boots after NVRAM is cleared, a delay of up to 2

minutes is normal. During this delay, the system appears non-functional. Do not attempt any procedures during the delay.

Component identification 9

Accessing the redundant ROM

If the system ROM is corrupted, the system automatically switches to the redundant ROM in most cases. If the system does not automatically switch to the redundant ROM, perform the following steps:

1. Power down the server blade (on page 11).

2. Remove the server blade (on page 12).

3. Remove the access panel (on page 12).

4. Change positions 1, 5, and 6 of the system maintenance switch to on.

5. Install the access panel (on page 13).

6. Install the server blade in the enclosure and power up the server blade.

7. After the system beeps, repeat steps 1 through 3.

8. Change positions 1, 5, and 6 of system maintenance switch to off.

9. Repeat steps 5 and 6.

If both the current and backup versions of the ROM are corrupt, return the system board for a service replacement.

To switch to the backup ROM when the System ROM is not corrupt, use RBSU.

HP c-Class Blade SUV Cable

Item Connector Description

1 Server blade For connecting to the SUV connector on the

server blade front panel 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personnel to connect a null modem

serial cable and perform advanced diagnostic

procedures

Component identification 10

Operations

Power up the server blade

The enclosure initiates an automatic power-up sequence when the server blade is installed. If the default setting is changed, use one of the following methods to power up the server blade:

• Use a virtual power button selection through iLO 2.

• Press and release the Power On/Standby button.

When the server blade goes from the standby mode to the full power mode, the system power LED changes from amber to green.

For more information about the enclosure, see the enclosure setup and installation guide website

For more information about iLO 2, see "iLO 2 technology."

(http://www.hp.com/support).

Power down the server blade

Before powering down the server blade for any upgrade or maintenance procedures, perform a backup of critical server data and programs.

Depending on the enclosure configuration, use one of the following methods to power down the server blade:

• Use a virtual power button selection through iLO 2.

This method initiates a controlled remote shutdown of applications and the OS before the server blade enter standby mode.

• Press and release the Power On/Standby button.

This method initiates a controlled shutdown of applications and the OS before the server blade enter standby mode.

• Press and hold the Power On/Standby button for more than 4 seconds to force the server blade to

enter standby mode. This method forces the server blade to enter standby mode without properly exiting applications and

the OS. It provides an emergency shutdown method in the event of a hung application.

on the HP

• Execute one of the following c

eroff server all

pow

poweroff server all force

The first command initiates a controlled shutdown of applications and the OS before the server blade enter standby mode. The second form of the command forces the server blade to enter standby mo without exiting applications a event of a hung application.

ommands using the enclosure CLI:

nd the OS. This is an emergency method to force a shutdown in the

Operations 11

•

Use the enclosure GUI to initiate a shutdown:

a. Select the Enclosure Information tab, then select th b.

Initiate a shutdown from the Virtual Power menu:

— Select Momentary Press to initiate a controlled shutdown of applications and the OS. —

Select Press and Hold to initiate an emergency shutdown of applications and the OS.

IMPORTANT: When the server blade are in standby mode, auxiliary power is still being

provided. To enclosure.

remove all power from the server blade, remove the server blade from the

After initiating a virtual power down command, be sure that the server blade go into standby mode by observing that the system power LED is amber

Remove the server blade

To remove the component:

1. Identify the proper server blade.

2. Power down the server bla

3. Remove the server blade.

de (on page 11).

e Overall checkbox in the Device Bays item.

4. Place the server blade on a flat, level work

Remove the access panel

To remove the component:

1. Power down the server blade (on page 11

2. Remove the server blade (on page 12).

3. Press the access panel release button.

4. Slide the access panel towards the rear of the server blade, and then lift to remove the panel.

surface.

Operations 12

Install the access panel

1. Place the access panel on top of the server blade.

2. Slide the access panel forward until it clicks into place.

Operations 13

Setup

Overview

Installation of a server blade requires the following steps:

1. Install and configure an HP BladeSystem c-Class enclosure.

2. Install any server blade options.

3. Install interconnect modules in the enclosure.

4. Connect the interconnect modules to the network.

5. Install a server blade.

6. Complete the server blade configuration.

Installing an HP BladeSystem c-Class enclosure

Before performing any server blade-specific procedures, install an HP BladeSystem c-Class enclosure. The most current documentation for server blades and other HP BladeSystem components is available at

HP website (http://www.hp.com/go/bladesystem/documentation).

the Documentation is also available in the following locations:

• Documentation CD that ships with the enclosure

• HP Business Support Center website (http://www.hp.com/support)

• HP Technical Documentation website (http://docs.hp.com)

Installing server blade options

Before installing and initializing the server blade, install any server blade options, such as an additional processor, hard drive, or mezzanine card. For server blade options installation information, see the

ProLiant BL495c Generation 5 Server Blade User Guide

http://www.hp.com/go/bladesystem/documentation).

(

on the HP website

Installing interconnect modules

For specific steps to install interconnect modules, see the documentation that ships with the interconnect module.

Setup 14

Interconnect bay numbering and device mapping

• HP BladeSystem c7000 Enclosure

To support network connections for specific signals, install an interconnect module in the bay corresponding to the embedded NIC or mezzanine signals.

Server blade signal Interconnect bay Interconnect bay labels

Flex-10 NIC 1 (embedded)

Flex-10 NIC 2 (embedded)

Mezzanine 1 3 and 4 Mezzanine 2 5 and 6

7 and 8

For detailed port mapping information, see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the

http://www.hp.com/go/bladesystem/documentation).

(

HP website

Setup 15

• HP BladeSystem c3000 Enclosure and Tower Enclosure

Server blade signal Interconnect bay

number

Flex-10 NIC 1, 2 (embedded)

Mezzanine 1 2 Mezzanine 2 3,4

Interconnect bay label

Notes

—

Four port cards connect to bay 2

• Four port cards

• Ports 1 and 3 connect to bay 3

• Ports 2 and 4 connect to bay 4

For detailed port mapping information, see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the

http://www.hp.com/go/bladesystem/documentation).

(

HP website

Setup 16

Connecting to the network

To connect the HP BladeSystem to a network, each enclosure must be configured with network interconnect devices to manage signals between the server blades and the external network.

Two types of interconnect modules are available for HP BladeSystem c-Class enclosures: Pass-thru modules and switch modules. For more information about interconnect module options, see the

http://www.hp.com/go/bladesystem/interconnects).

(

HP website

Installing a server blade

CAUTION: To prevent improper cooling and thermal damage, do not operate the enclosure

1. Remove the device bay blank.

2. Remove the enclosure connector cover.

unless all bays are populated with a component or a blank.

Setup 17

Prepare the server blade for installation.

4. Install the server blade.

Completing the configuration

To complete the server blade and HP BladeSystem configuration, see the overview card that ships with the enclosure.

Setup 18

Hardware options installation

Introduction

If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

CAUTION: To prevent damage to electrical components, properly ground the server before

beginning any installation procedure. Improper grounding can cause electrostatic discharge.

Hard drive option

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

To install the component:

1. Power down the server blade (on page 11).

2. Remove the server blade (on page 12).

3. Remove the access panel (on page 12).

4. Connect the cables to the hard drive.

internal system components to cool before touching them.

5. Install the hard drive.

Hardware options installation 19

For hard drive connector locations, see "System board components (on page 8)."

6. Connect and route the cables.

7. Install the access panel (on page 13).

8. Install the server blade ("Installing a server blade" on page 17).

Memory option

You can expand server memory by installing PC2-5300 Registered DDR2 SDRAM DIMMs. The server supports up to 128 GB of memory using 16 8-GB DIMMs (eight DIMMs per processor).

NOTE: The Advanced Memory Protection option in RBSU provides additional memory

protection beyond Advanced ECC. By default, the server is set to

For DIMM slot locations and bank assignments, see "System board components (on page 8)."

more information, refer to "

Advanced ECC Support. For

HP ROM-Based Setup Utility (on page 40)."

Hardware options installation 20

Advanced ECC memory

Advanced ECC memory is the default memory protection mode for this server blade. In Advanced ECC, the server blade is protected against correctable memory errors. The server blade provides notification if the level of correctable errors exceeds a pre-defined threshold rate. The server blade does not fail because of correctable memory errors. Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in a server blade failure.

Whereas standard ECC can correct single-bit memory errors, Advanced ECC can correct single-bit memory errors and multi-bit memory errors if all failed bits are on the same DRAM device on the DIMM.

DIMM installation guidelines

CAUTION: Always wear an antistatic wrist strap when working inside the server.

Observe the following guidelines when installing additional memory:

• Install only ECC PC2-5300 Registered DDR2 SDRAM DIMMs

• Always install DIMMs in sequence (1A, 2A, 3B, 4B).

• DIMMs must always be installed in pairs.

• HP recommends installing DIMMs with the greatest capacity in the banks farthest from each

populated processor first.

• mber. DIMMs installed in the same memory bank must have the same part nu

• DIMMs installed in different banks can be of different sizes.

For DIMM slot locations, see " Each server supports multiple memory modes, based on DIMM population. The system will default to

combined chan on page 40).

nel mode and Advanced ECC. To select a mode, use

System board components (on page 8)."

DIMM population order

Bank A 1A, 2

Single processor 1st 2nd 3rd 4th — — — — Two processors 1st 3rd 5th 7th 2nd 4th 6th 8th

Bank B

A D 2F 14G H, 16H

3B, 4B

Bank C 5C, 6C

Bank D 7D, 8

Bank E 9E, 10E

RBSU ("HP ROM-Based Setup Utility"

Bank F 11F, 1

Bank G 13G,

Bank H 15

Installing DIMMs

WARNING: To reduce the risk of personal injury from hot

To install the component:

1. Power down the server blade (on page 11).

internal system components to cool before touching them.

surfaces, allow the drives and the

Hardware options installation 21

Remove the server blade (on page 12).

3. Remove the access panel (on page 12).

4. Disconnect the hard drive cables.

5. Remove the DIMM baffle with the hard drives and cables in place.

6. Open the DIMM slot latches.

Hardware options installation 22

Install the DIMM.

8. Install the DIMM baffle.

9. Connect the hard drive cables.

10. Install the access panel (on page 13).

11. Install the server blade ("Installing a server blade" on page 17).

Processor option

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

CAUTION: To avoid damage to the system board:

• Do not touch the processor socket contacts.

• Always install the processor socket cover after removing the processor from the socket.

• Do not tilt or slide the processor when lowering the processor into the socket.

CAUTION: To avoid damage to the processor:

• Handle the processor only by the edges.

• Do not touch the bottom of the processor, especially the contact area.

CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the

heatsink is removed from the processor after it has been installed.

IMPORTANT: Processor socket 1 must be populated at all times or the server blade does not

function.

To install a processor:

1. Update the system ROM.

Hardware options installation 23

Locate and download the latest ROM version from the HP website (http://www.hp.com/support). Follow the instructions on the website to update the system ROM.

2. Power down the server blade (on page 11).

3. Remove the server blade (on page 12).

4. Remove the access panel (on page 12).

5. Remove the heatsink blank. Retain the heatsink blank for future use.

CAUTION: The pins on the processor socket are very fragile. Any damage to them may

require replacing the system board.

6. Remove the processor socket protective cover. Retain the cover for future use.

CAUTION: Failure to completely open the processor retaining latch prevents the processor

from seating during installation, leading to hardware damage.

Hardware options installation 24

Open the processor retaining latch and the processor socket retaining bracket.

IMPORTANT: Be sure the processor remains inside the processor installation tool.

8. If the processor has separated from the installation tool, carefully re-insert the processor in the tool.

9. Align the processor installation tool with the socket and install the processor.

CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides

on the processor and socket to properly align the processor with the socket.

Hardware options installation 25

10. Press down firmly until the processor installation tool clicks and separates from the processor, and

then remove the processor installation tool.

Hardware options installation 26

11.

Close the processor retaining bracket and the processor retaining latch.

12. Remove the thermal interface protective cover from the heatsink.

CAUTION: To avoid damage to the system board, processor socket, and screws, do not

overtighten the heatsink screws. Use the wrench supplied with the system to reduce the possibility of overtightening the screws.

Hardware options installation 27

13.

Install the heatsink. Insert both screws, and then alternate tightening until the heatsink is seated properly.

14. Install the access panel (on page 13).

15. Install the server blade ("Installing a server blade" on page 17).

Mezzanine card option

Optional mezzanine cards are classified as Type I mezzanine cards and Type II mezzanine cards. The card type determines where it can be installed in the server blade.

• Install Type I mezzanine cards on either mezzanine 1 connector or mezzanine 2 connector.

• Install Type II mezzanine cards only on mezzanine 2 connector.

Optional mezzanine cards enable network connectivity and provide Fibre Channel support. For mezzanine card locations, see the

For mezzanine card signal mapping, see the

Instructions

that ship with this server blade.

To install the component:

1. Power down the server blade (on page 11).

2. Remove the server blade (on page 12).

3. Remove the access panel (on page 12).

system board components (on page 8).

HP ProLiant BL495c Generation 5 Server Blade Installation

Hardware options installation 28

Remove the mezzanine connector cover.

5. Install the mezzanine card. Press down on the connector to seat the board.

6. Install the access panel (on page 13).

7. Install the server blade ("Installing a server blade" on page 17).

Hardware options installation 29

Cabling

Hard drive cabling

CAUTION: When routing cables, always be sure that the cables are not in a position where

they can be pinched or crimped.

Using the HP c-Class Blade SUV Cable

The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration, and diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV cable connectors, see "

HP c-Class Blade SUV Cable (on page 10)."

Connecting locally to a server blade with video and USB devices

Use the SUV cable to connect a monitor and any of the following USB devices:

• USB hub

• USB keyboard

• USB mouse

• USB CD/DVD-ROM drive

• USB diskette drive

Cabling 30

Numerous configurations are possible. This section offers two possible configurations. For more information, see "

USB support and functionality (on page 48)."

Accessing a server blade with local KVM

For this configuration, a USB hub is not necessary. To connect additional devices, use a USB hub.

CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the

release buttons on the sides of the connector. Failure to do so can result in damage to the

1. Connect the SUV cable to the server blade.

2. Connect the video connector to a monitor.

3. Connect a USB mouse to one USB connector.

4. Connect a USB keyboard to the second USB connector.

equipment.

Item Description

1 Monitor 2 USB mouse 3 HP c-Class Blade SUV Cable 4 Server blade 5 Video connector 6 USB keyboard

Accessing a server blade with local media devices

Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD/DVD-ROM or a USB diskette.

Use a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the server blade. The USB hub provides additional connections.

Cabling 31

Connect the SUV cable to the server blade.

2. Connect the video connector to a monitor.

3. Connect a USB hub to one USB connector.

4. Connect the following to the USB hub:

o USB CD/DVD-ROM drive o USB keyboard o USB mouse o USB diskette

Item Description

1 Monitor 2 USB mouse 3 HP c-Class Blade SUV Cable 4 Server blade 5 USB hub 6 USB keyboard 7 USB CD/DVD-ROM drive or diskette drive

Cabling 32

Software and configuration utilities

Server blade deployment tools

RBSU requirement for Linux deployment

To properly install some versions of the Linux x64 operating system, the Linux x64 HPET Workaround selection in RBSU must be enabled. If this step is not performed, a kernel panic can occur during boot. The following operating systems are affected:

• Red Hat Enterprise Linux 4 Update 3 x86_64

• Red Hat Enterprise Linux 4 Update 4 x86_64

• SUSE SLES9 SP3 x86_64

To avoid the kernel panic issue with these operating systems, perform the following steps:

1. Access RBSU ("Using RBSU" on page 40).

2. Select the Advanced Options menu.

3. Set the Linux x64 HPET Workaround selection to Enabled.

4. Save the changes and exit the utility.

HP is working with Linux providers to address this problem in future revisions of these operating systems. This option may not be required with newer revisions of Red Hat Enterprise Linux or SUSE Linux Enterprise Server.

Software drivers and additional components

HP offers the following additional software components for server blades:

• Health and Wellness driver and IML viewer

• iLO 2 Management interface driver

• Rack infrastructure interface service

For Microsoft® Windows® OS users, these items are included in the HP ProLiant Edition, available from the

Linux OS users can download these components

http://www.hp.com/products/servers/linux

(

HP website (http://www.hp.com/servers/lights-out

from the

HP website

iLO 2 Standard Blade

ebsite

For information on how to use these components with a Linux OS, see the

http://h18000.www1.hp.com/products/servers/linux/documentation.html

(

HP w

Software and configuration utilities 33

HP Bl

adeSystem c-Class Advanced management

iLO 2 is a standard component of ProLiant c-Class server blades that provides server health and remote server blade manageability. Its features are accessed from a network client device using a supported we browser. In addition to other features, iLO 2 provides keyboard, mouse, and video (text and graphics) capability for a server blade, regardless of the

iLO 2 includes an intelligent microprocessor, secure memory, and a dedicated network interface. This

sig

de n makes iLO 2 independent of the host server blade and its OS. iLO 2 provides remote access to any ides other server blade management functions.

authorized network client, sends alerts, and prov

Using a supported web browser, you can:

• tely access the console of the host server blade, including all text mode and graphics mode

Remo screens with full keyboard and mouse controls.

• Remotely power up, power down, or reboot the host server blad

• Remotely boot a host server blade to a virtual media image to perform a ROM upgrade o

OS.

• state of the host server blade.

Send alerts from iLO 2 regardless of the

• Access advanced troubleshooting features provided by iLO 2.

• Launch a web browser, use SNMP alerting, and diagno

• Configure static IP bay settings for the dedicated iLO 2 management NICs on each server blade in

an enclosure for faster deployment.

state of the host OS or host server blade.

r install an

se the server blade with HP SIM.

To connect to the server blade using iLO 2, install the server blade in an enclosure. enclosure assigns an IP address to enable iLO 2 connectivity to

The c-Class tab enables you to control specific se based status for the HP BladeSystem configuratio

For detailed information about iLO 2, refer to the

http://www.hp.com/servers/lights-out).

(

the server blade.

Network-based PXE deployment

PXE is a component o execute an NBP from a PXE server and to execute a pre-configured image. The image can be an OS image created by software utilities or a boot diskette image. This feature enables a user to configure a

Deploym ov

server blade and install an OS over a network.

ent erview

When a PXE-enabled target server blade boots, it ob server blade obtains the name of the NBP from the appropriate boot server. Then, the target server blade uses TFTP to download the NBP from the boot server and executes the image.

IMPORTANT: To connect to a network with a Pass-Thru module, always connect the Pass-Thru

module to a network device that supports Gigabit speed.

f the Intel® WfM specification. The PXE model enables server blades to load and

ttings for the HP BladeSystem. iLO 2 also provides webn.

HP Integrated Lights-Out User Guide on the HP website

tains an IP address from a DHCP server. The target

For each s The server blade defau nctions to NIC 1, but any of the NC series NICs in the server blade can

erver blade being deployed, the PXE server must be connected to the NIC designated for PXE.

lts PXE fu

Software and configuration utilities 34

be designated for PXE in RBSU. For NIC connector locations, refer to the documentation included with the server blade.

NOTE: Actual N

IC numeration depends on several factors, including the OS installed on the

server blade.

o deploy an OS to multiple server blades, install a PXE deployment server on a network.

Deployment infrastructure

IMPORTANT: To connect to a network with a Pass-Thru module, always connect the Pass-Thru

module to a network device that supports Gigabit speed.

To es d PXE deployment infrastructure, provide the following software and minimum

tablish a network-base

hardware:

• e

Cli nt PC (administrative workstation)

o AMD Athlon™ XP processor (700 MHz or gr

or Intel® Pentium® III or higher processor (700 MHz or greater recommended)

o 128 MB of RAM o Microsoft® Windows® 2000 Professional or Microsoft® Wi o Microsoft® Internet Explorer 5.5 or above with 128-bit encr o C with 10/100 RJ-45 connector

Ethernet NI

o orking and an IP address compatible with one of the following: the iLO 2 Diagnostic

TCP/IP netw Port IP address or an assigned DHCP or static

o drive

CD-ROM drive, CD/DVD-ROM drive, and/or diskette

o e Environment versions:

Any of the following Java™ Runtim

1.3.1_02

eater recommended), AMD Athlon™ 64 processor,

ndows® XP OS

yption

IP address

1.3.1_07

1.3.1_08

1.4.1 for Windows® users only

1.4.2 for Linux users only Access the Java™

http://java.sun.com/products/a ).

(

• ment)

DHCP server (IP address assign

o AMD Athlon™ XP processor (700 MHz or

Runtime Environment versions at the

rchive/index.html

greater recommended), AMD Athlon™ 64 processor,

or Intel® Pentium® or Pentium® II 200-MHz or faster processor

64 MB of RAM

o 64 MB of free har o 10-Mb/s network adapter

• E ver (storing boot images)

PX deployment ser

o AMD Athlon™ XP processor (700 MHz or greater recommen

d drive space

or Intel® Pentium® III or higher processor (500 MHz recomm

o 256 MB of RAM

HP website

ded), AMD Athlon™ 64 processor,

ended)

Software and configuration utilities 35

10-Mb/s network adapter

o CD-ROM drive

•

Windows® repository server (Windows® or Linux deployment)

o d

Windows® 2000 or Windows Server® 2003 OS installe

o Network connection o CD-ROM drive o vailable disk space

1.5 GB of a

o orking and an IP address compatible with one of the following: the iLO 2 Diagnostic

TCP/IP netw Port IP add

o ive

CD-ROM drive and/or diskette dr

o Runtime Environment versions:

Any of the following Java™

ress or an assigned DHCP or static IP address

1.3.1_02

1.3.1_07

1.3.1_08

Deplo m

y ent methods

ree ed:

Th primary deployment methods are support

• PXE deployment (on page 36)

• CD-ROM deployment (on page 37)

• Diskette image deployment (on page 38)

PXE deployme

PXE enables server blades to load an image over the network from a PXE server, and then execute it in memory. The first NIC on the server blade is the default PXE boot NIC, bu NICs can be configured to boot PXE. For more information, refer to " page 34)."

NOTE: Actual NIC numeration depends on several factors, including the OS installed on the

1.4.1 for Windows®

users only

1.4.2 for Linux users only Access the Java™ Runtime Environment ver

ttp://java.sun.com/products/archive/index.html).

(

sions at the

HP website

ork server with an OS in• Netw stalled

IMPORTANT: To deploy a server blade without the RDP, create a bootable diskette or image

of a

bootable diskette.

t any of the other NC series

Network-based PXE deploy

server blade.

ment (on

HP recommends using one of the following methods for PXE deployment:

• HP ProLiant Essentials RDP ("HP ProLiant Essentials R

apid Deployment Pack" on page 37)

• SmartStart Scripting Toolkit (on page 37)

Software and configuration utilities 36

A nu ber

m of third-party PXE deployment tools are available for Windows® and Linux. For additional

informatio

ftp://ftp.compaq.com/pub/products/servers/management/pxe_wp.pdf

(

HP ProLiant Essentials Rapid Deployment Pack

n, refer to the

HP website

NOTE: To deploy server blades in an existing server blade enclosure, always use the most

recent version of RDP available at the

HP website (http://www.hp.com/servers/rdp).

The RDP software is the preferred method for rapid, high-volume server deployments. The RDP software integrates two powerful products: Altiris Deployment Solution and the HP ProLiant Integration Module.

The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point-

ations that enable you to deploy target servers, including server blades, and-click and drag-and-drop oper

remotely. It enables you to perform imaging or scripting functions and maintain software images. For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or

refer to the

HP website (http://www.hp.com/servers/rdp).

SmartStart Scripting Toolkit

The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended autom installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and imp

ortant documentation

that describes how to apply these new tools to build an automated server deployment process. Using SmartStart technology, the Scriptin

g Toolkit provides a flexible way to create standard server configuration scripts. These scripts are used to automate many of the manual steps in the server configuration process

. This automated server configuration process cuts time from each server deployed,

making it possible to scale server deployments to high volumes in a rapid manner. For more information, and to download the SmartStart Scripting Toolkit, refer to the

http://www.hp.com/servers/sstoolkit).

(

HP website

ated

CD-RO oyme

M depl nt

CD-ROM ootable CD that executes scripts to configure the hardware and install the OS.

deployment involves using a b

After the OS is configured, the server blade can access the network to locate the scripts and files necessary for deployment. Before beginning t the network.

NOTE: For more informa

that ship with the enclosure.

Two methods are available for CD-ROM deployment:

• iLO virtual CD-ROM (on page

•

USB CD-ROM (on page 38)

iLO t

vir ual CD-ROM

To deploy with a boot CD:

1. Do one of the following:

o Insert the boot CD into the client PC using the iLO 2 Remote Console.

he deployment process, connect the server blade to

tion about hardware and cabling configurations, see the documents

37)

Software and configuration utilities 37

Use iLO 2 to create an image file of the boot CD.

o Copy the image of the boot C

2. Remotely access the server blade through iLO 2. See "HP BladeSystem c-Class advanced

on page 34)."

management

3. Click the Virtual Media tab.

4. Select the Virtual Media applet.

Use the Virtual Media applet to select the local CD or image file and connect the Virtual CD to the

server blade.

6. Use the iLO 2 Virtual Power Button feature to reboot the server blade.

7. After the server blade boot

(

D to a location on the network or the client PC hard drive.

s, follow the normal network installation procedure for the OS.

USB CD-ROM

This art also allows for manual

method uses SmartStart to facilitate loading the OS. However, SmartSt

loading of the OS and drivers.

To eploy with a boot CD:

1. Use the local I/O cable to connect a USB CD-ROM drive to the server blade. Refe

locally to a server blade with video and USB devices

2. Insert the boot CD into the USB CD-ROM drive.

3. Rebo

ot the server blade.

(on page 30)."

r to "Connecting

Diskette

4. After the server blade boots, follow the normal installation procedure for an OS.

Windows Server® 2003 cannot be installe completely blank (no partitions defined). To install Windows Server® 2003 meth

ods:

• e a partition on the hard drive that Windows Server® 2003 will be loaded on.

Mak

• Use the SmartStart CD 7

.60 or later.

d from a USB CD-ROM on the I/O cable if the hard drive is

, use one of the following

• Use the Rapid Deployment Pack. For instructions, see the HP website

http://h18013.www1.hp.com/products/servers/management/rdp.html?jumpid=reg_R1002_USE

(

N).

image deployment

To deploy with a diskette imag executes a script that configures the hardware and installs the OS. The diskette enables the s to access the required deployment scripts and files on the network.

This metho server, Mi e, or a Linux file share. For more information, refer to " infrastructure

Before beginning the deployment process, connect the server blade to the network.

d implies a deployment infrastructure that may include an administrator workstation, PXE

crosoft® Windows® file shar

(on page 35)."

NOTE: For more information abo

that ship with the enclosure.

e, the user creates a DOS-based network-enabled boot diskette that

erver blade

ut hardware and cabling configurations, see the documents

Deployment

Two methods are available for diskette image deployment:

Software and configuration utilities 38

• iLO virtual floppy (on page 39)

• PXE ("PXE deployment" on

page 36)

iLO virtual floppy

To d o

epl y with a boot diskette:

Do one of the following:

o Insert the boot diskette into the client PC using the iLO 2 Remote Console. o Use iLO 2 to create an ima o Copy the image of the bo

2. Remotely access the server blade

management

3. edia tab.

Click the Virtual M

4. Select the Virtual Media applet.

5. Use the Virtual Media applet to select the local diskette or image file and connect the Virtu

the server blade.

6. Use the iLO 2 Virtual Pow

7. After the server blade boots, follow the normal network installation procedure for the OS.

(on page 34)."

ge file of the boot diskette.

ot diskette to a location on the network or the client PC hard drive.

through iLO 2. See "HP BladeSystem c-Class advanced

al CD to

er Button feature to reboot the server blade.

Creating a boot diskette

The SmartStart Scripting Toolkit provides the tools and information for creating a boot diskette. For deta refer to the

HP website (http://www.hp.com/servers/sstoolkit).

the As an alternative method, configure the hardware manually with RBSU and the iLO 2 remote cons

With this method, the disk is more generic and integrates with an existing network OS installation process. For more information, refer to "

To operate properly, the server bla supported OS, refer to the

SmartStart Scripting Toolkit User Guide and download the latest version of the software

Configuration too

Smar

tStart software

SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to dep resulting in proven, reliable configurations.

SmartStart assists the deployment process by performing a wide range of configuration activities,

inc ding:

• re using embedded configuration utilities, such as RBSU and ORCA

loy server configuration. SmartStart has been tested on many ProLiant server products,

Configuring hardwa

HP BladeSystem c-Class advanced management (on page 34)."

de must have a supported OS. For the latest information on a

HP web ).

site (http://www.hp.com/go/supportos

ils,

from

ole.

• Preparing the system for installing "off-the-shelf" versions of leading operating system software

• Installing optimized server drivers, management agents, and utilities automatically with every

assisted installation

Software and configuration utilities 39

• Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 49)

Installing software drivers directly from t• he CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software.

• Enabling access to the Array Configuration Utility (on page 42), Array Diagnostic Uti

SmartStart is included in the HP ProLiant E SmartStart software, refer to the HP ProLia (

HP RO

RBSU is a configuration utility embedded in Pr activities that can include the followi

• Configuring system devices and instal

• Enabling and disabling system

• Displaying system in

• Selecting the primary boot controller

• Configuring memory options

• Lan

For more information on RBSU, see the or the

50), and

http://h18013.www1.hp.com/products/servers/management/smartstart/index.html).

Erase Utility (on page 44)

ssentials Foundation Pack. For more information about nt Essentials Foundation Pack or the

HP website

M-Based Setup Utility

oLiant servers that performs a wide range of configuration

ng:

led options

features

formation

guage selection

HP ROM-Based Setup Utility User Guide on the Documentation CD

HP website (http://www.hp.com/support/smartstart/documentation).

lity (on page

Using R SU

To u e RBSU, use the following keys:

To ac

• cess RBSU, press the F9 key during power-up when prompted.

• na

• To m

• To access Help for a highlighted configuration option, press the F1 key.

Default configuration settings are applied to the server at one of the following times:

• Upon the first system po

• After defaults have been re

Default configuration settings are sufficient for proper typical server operation, but configuration settings

Auto-co

can be modified using R

nfiguration process

The ORCA utility is supported when using an optional Smart Array con attac

vigate the menu system, use the arrow keys.

ake selections, press the ToEnter key.

IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does

not prompt you for confirmati setting, you must select a different setting

wer-up

stored

BSU. The system will prompt you for access to RBSU with each power-up.

h storage blade.

on of settings before you exit the utility. To change a selected

and press the

Enter key.

troller mezzanine card or a direct-

Software and configuration utilities 40

The auto-c e first time. During the

onfiguration process automatically runs when you boot the server for th power-up sequence, the system ROM automatically configures the entire system without needing any intervent defa lt se

ion. During this process, the ORCA utility, in most cases, automatically configures the array to a

u tting based on the number of drives connected to the server.

NOTE: The server may not support all the following examples.

NOTE: If th oot drive is not empty or has been written to in the past, ORCA does not

automatically configure the arra ust run ORCA to configure the array settings.

e b

y. You m

Drives installed Drives used RAID level

1 1 RAID 0 2 2 RAID 1 3, 4, 5, or 6 3, 4, 5, or 6 RAID 5 More than 6 0 None

To change any ORCA default settings and override the auto-configuration process, press the F8 key w

hen

prompted. By default, the auto-configuration process configures the system for the English language. To change any

default settings in the auto-configuration process (such as the settings for langu primary boot controller), execute RBSU by pressing the selected,

exit RBSU and allow the server to reboot automatically.

F9 key when prompted. After the settings are

age, operating system, and

For more information on RBSU, see the or the

Boot options

Near the end of the boot process, the boot options screen is displayed. This screen is visible for severa s co oot from a supported boot device. During this time, you can do

e nds before the system attempts to b

the following:

• Access RBSU by pressing the F9 key.

• Access the Syst

Inspect) by pressing the

BIOS S

• Force a PXE Network boot by pressing the F12 key.

erial Console

BIOS Serial Console allows you to configure the serial port to view POST error messages and run remotely through a serial connection to the server COM port. The server that you are remotely configuring does not require a keyboa

For more information about BIOS Serial Console, see the Documentation CD or the

HP ROM-Based Setup Utility User Guide on the Documentation C

HP website (http://www.hp.com/support/smartstart/documentation).

em Maintenance Menu (which enables you to launch ROM-based Diagnostics or

F10 key.

rd and mouse.

BIOS Serial Console User Guide on the

HP website (http://www.hp.com/support/smartstart/documentation).

RBSU

Software and configuration utilities 41

Configu n

ri g AMP modes

Not supp U enables the following advanced mem

• Advanced ECC Mode—Provides memory protection beyond Standard ECC. All single-bit failures

• is set

• Mirrored Memory Mode—Provide

• RAID Memory Mode—Provides protection levels similar to Mirrored Memory Mode, and it requires

all ProLiant servers support all AMP modes. RBSU provides menu options only for the modes

orted by the server. Advanced memory protection within RBS ory.

and some multi-bit failures can be corrected without resulting in system downtime. Online Spare Mode—Provides protection against failing or degraded DIMMs. Certain memory

aside as spare, and automatic failover to spare memory occurs when the system detects a degraded DIMM. DIMMs that are likely to receive a fatal/uncorrectable memory error are removed from operation automatically, resulting in less system downtime.

See the server-specific user guide for DIMM po

s protection against uncorrectable memory errors that would otherwise result in system failure. I uncorrectable memory error occur mirrored copy. The system continues to operate norma supports hot-plug memory, the failed memory c

less memory allocation than fu

n this mode, the system maintains two copies of all data. If an

s, the system automatically retrieves the good data from the

ll redundancy.

pulation requirements.

lly without any user intervention. If the system

an be replaced while the system continues to operate.

Array o

C nfiguration Utility

ACU is a browser-based utility with the following features:

• Runs as a local application or remote service

• Supports online array capacity expansion, logical drive extension, assignment of online spares,

RAID or stripe size migration

• Suggests the optimum configuration for an unconfigured system

• Provides different operating modes, enabling faster configuration or greater control over the

configuration options

•

Remains available any time that the server is on

• Displays on-screen tips for individual steps of a configu

For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors. Servers running Micros For Linux servers, refer to the README.TXT file for additional browser and support information.

For more information, refer to the the Documentation CD or the

oft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later.

Configuring Arrays on

HP website (http://www.hp.co ).

HP Smart Array Controllers Reference Guide on

Option ROM Configuration for Arrays

and

ration procedure

e O n optional Smart Array controller mezzanine card or a direct-

Th RCA utility is supported when using a

att h storage blade. Before installing an operating system, you can use the ORCA utility to create the fi

RAID levels, and establish online spare configurations. The utility also provides support for the following functions:

Software and configuration utilities 42

rst logical drive, assign

• Reconfiguring one or more logical drives

• Viewing the current logical drive configuration

• Deleting a logical drive configuration

• Setting the controller to be the boot controller

If you do not use the utility, ORCA will default to the standard configuration. For more information regarding array controller configuration, refer to the controller user guide. For more information regarding the default configurations that ORC

Set Utility User Guide

Re-enteri

After you replace the system board, you must r

1. During the server startup sequence, press the F9 k

2. Select the System O

3. Select Serial Number. The following warning i

4. Press the Enter key to clear the warning.

5. Enter the serial number and

6. Select Product ID.

7. Enter the product ID and press the

8. Press the Esc key to close the menu

9. Press the Esc key to exit RBSU.

10. Press the F10 key to confirm exiting RBSU. The server will automatically reboot.

A uses, refer to the

on the Documentation CD.

HP ROM-Based

ng the server serial number and product ID

e-enter the server serial number and the product ID.

ey to access RBSU.

ptions menu.

s displayed:

WARNING! WARNING! WARNING! during the manufacturing process and should NOT be modified. This option should only be used by always match the serial number sticker located on the chas

press the Enter key.

The serial number is loaded into the system

qualified service personnel. This value should

sis.

Enter key. .

Man

Autom

agement tools

atic Server Recovery

ASR is a feature that caus as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System Management drive functioning properl the timer expires and restarts the server.

ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.

es the system to restart when a catastrophic operating system error occurs, such

r, also known as the Health Driver, is loaded. When the operating system is y, the system periodically resets the timer. However, when the operating system fails,

Software and configuration utilities 43

ROMPaq utility

The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system. Online versions of the ROMPaq utility are also available for updating the system firmware.

The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware revisions.

iLO 2 ec

For more information about the ROMPaq utility, see the

t hnology

e i vides server health and

Th LO 2 subsystem is a standard component of selected ProLiant servers that pro

o essor, secure memory,

rem te server manageability. The iLO 2 subsystem includes an intelligent microproc and a dedicated network interface. This design makes iLO 2 independent of the host server and its operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends alerts, and provides other server managem

Using iLO 2,

• Remotel

• nd

Se alerts from iLO 2 regardless of the state of the host server.

• Acce

• Diag and SNMP alerting.

For more information about iLO 2 features (which may require an iLO Advanced Pack or i for BladeSystem license), see the iLO 2 documentation on the Documentatio

http://www.hp.com/servers/lights-out).

(

ss advanced troubleshooting features through the iLO 2 interface. nose iLO 2 using HP SIM through a web browser

Erase Utility

CAUTION: Perform a bac

to its original factory state, deletes the current h array setup and disk partitioning, and erases al instructions for using this utility.

HP website (http://www.hp.com/go/support).

ent functions.

you can:

y power up, power down, or reboot the host server.

kup before running the System Erase Utility. The utility sets the system

ardware configuration information, including

l connected hard drives completely. Refer to the

n CD or on the

LO Advanced

HP website

Run the Erase Utility if you must erase the system for the following reasons:

• You want to install a new operating system on a server with an existing operating system.

• You encounter an error when completing the steps of a factory-installed operating syste

The Erase Utility can be accessed from the

software

" on page 39).

Maintenance Utiliti

StorageWorks library and tape tools

HP StorageWorks L&TT provides functionality for firmware downloads, verification of device operation, maintenance procedures, failure analysis, corrective service actions, and some utili pr s s at

ovider eamless integration with HP hardware support by generating and emailing support tickets th

delive a s

napshot of the storage system.

m installation.

es menu of the SmartStart CD ("SmartStart

ty functions. It also

Software and configuration utilities 44

For more information, and to download the utility, refer to the StorageWorks L&TT website

http://h18006.www1.hp.com/products/storageworks/ltt).

(

HP Systems Insight Ma

HP SIM is a web-based application that allows system administrators to accomplish normal ad tasks from any remote location, using a web browser. HP SIM provides device management capabiliti that consolidate and integrate management data from HP and third-party devices.

IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for

processors, SAS and SATA hard drives, and memory modules.

HP SIM website (http://www.hp.com/go/hpsim).

llation or can be installed thro

or the HP website (http://www.hp.com/servers/manage).

Mana

For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the

gement Agents

Management Agents provide the information to enable fault, performance, and configuration management. The agents allow easy manageability of the server through HP party SNMP management platforms. Management Agents are installed with every SmartStart assisted insta ugh the HP PSP. The Systems Management homepage provides status and direct access to in-depth subsystem information by accessing data reported through the Managem Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation

nager

ministrative

SIM software, and third-

ent

HP ProLiant Essentials Virtualization Management Software

The ProLiant Essentials Virtual Machine Management Pack and ProLiant Essentials Server Migration Pac plug-ins extend HP Systems Insight Manager capabilities to manage

virtual machines.

The Virtual Machine Management Pack provides the following functionality:

• Central management and control o

f VMware® and Microsoft® virtual machines with physical host to

virtual machine association

• Easy identification of VMs or host servers reaching high CPU, memory, or disk utilization levels

• Highly flexible move capabilities that enable live moves and moves to dissimilar host resources

• Back up, template, and alternate host capabilities that enable restoration of VMs on any available

host

The Server Migration Pack automates the manual processes required for migrating servers between physical or virtual platforms (P2V, V2P, and V2V), enablin

tua

vir l platforms that meet performance and capacity requirements. For m oftware, see the

ore information about virtualization management s

http://www.hp.com/go/vmmanage).

(

g easy migration to appropriate physical or

HP website

HP ProLiant Essentials Vulnerability and Patch Management Pack

The H t Essentials Vulnerability and Patch Management Pack software extends the functionality of

P ProLian

HP Systems Insight Manager (HP SIM) to provide vulnerability and patch management for target systems.

Software and configuration utilities 45

The Vulnerability and Patch Management Pack is an all-in-one vulnerability assessment and patch management tool. It enables you to gain the upper hand in the war against hackers, worms, and Trojan software that exploit software security vulnerabilities by:

• Enhancing system lifecycle management by incorporating vulnerability assessment and patching as

integral parts of the system management pro

• and the criticality of

Accelerating resolution of vulnerabilities by reducing the research time to underst

the vulnerability and the expected behavior for patches and fixes.

cess.

• Reducing the risk of security threats by automating the acquisition, scheduling the deployment, and

ensuring that the patches remain in place continuously enforcing the persistence (desired state) of patches.

The Vulnerability and Patch Management Pack and HP SIM can be installed on a single server (referred as a shared configuration) or on a separate server (referred to as a distributed configuration).

The Vulnerability and Patch Management Pack is included on the

Insight Control Data Center Edition

DVD. For more information, see the HP ProLiant Essentials Vulnerability and Patch Management Pack User

, or the HP website (htt ).

Guide

p://www.hp.com

HP Insight Server Migration software for ProLiant

The HP Insight Server Migration software for ProLiant (SMP) enables administrators to upgrade or replac an existing server blade through server migration. SMP provides an automated, accurate, and affordable method of migrating existing server blades and their content to the latest server technologies.

SMP automates the migration of the operating system, applicatio

ns, and data from one server blade to another without errors, eliminating the need for manual redeployment of these elements on the new se blade. During the migration process, the software automatically loads new drivers, required for boot, o the destination server blade. The wizard-based user interface simplifies the migration process and require little experience or training.

For more information about the SMP, see the

HP website (http://www.hp.com/go/migrate).

HP ProLiant Essentials Performance Management Pack

HP ProLiant Essentials Performance Management Pack (PMP) is an in solution that detects and analyzes hardware bottlenecks on HP ProLiant servers, select HP Integrity servers and MSA500/MSA1000/MSA1500 shared storage devic

es.

tegrated performance management

rver

PMP provides the tools you need to receive proactive notific

ation of building bottlenecks, and debug existing performance issues. PMP is automatically installed with HP Systems Insight Manager (HP SIM) and is integrated with HP SIM. No software installation on th

e monitored servers is required, other than the Insight Management Agents. PMP analyzes performance information to determine if there is a building or existing restriction. You can display this information interactively, log the information to a database for later analysis or reporting, and set up proactive notification using the HP Systems Insight Manager notification mechanism.

For more information on HP ProLiant Essentials Performance Management Pack, see the documentation available on the

HP website (http://www.hp.com/products/pmp).

Software and configuration utilities 46

HP In

sight Control Environment Suites

HP Insight Control Environment

ftw P infrastructures.

so are that simplify the management of H The HP Insight Control Environment su

liv P Insight Control Environment provides

de ered on the Insight Control Management DVD. H

mp mers, while HP Insight Control Environment for

co rehensive management for ProLiant ML/DL custo BladeSystem provides additional functionality for HP BladeSystem environm

Using an integrated, wizard-based installer, Insight Control Environ Systems Insight Manager (HP SIM) and consistently. Once installed, Insight Control Environment suites deliver enhanced infrastru improving control over IT assets, increasing responsiveness to business needs through flexible deployment and optimization of compute resou efficiency.

The software installed by Insight Control Environ ProLiant server and HP BladeSystem lifecycles, including:

• Rapid server deployment

• Health and performance monitoring

• Comprehensive remote control

• Vulnerability scanning and patch management

and Insight Control Environment for BladeSystem are integrated suites of

ites are licensing options for HP infrastructure management software

ents.

ment suites install and configure HP

HP ProLiant Essentials management software rapidly and

cture stability by

rces, and providing tangible savings through improved IT staff

ment suites delivers core management functionality for HP

• Power and thermal measurement, re

• Integrated management of virtua

• Third-party device managemen

For more information about Insight Control Environment suites, see the

http://www.hp.com/go/ice).

(

porting, capping, and regulation

l and physical infrastructure

HP Insight Control Linux Edition

HP Insight Control Linux Edition is an all-in-one software package that provides Linux-based management and deployment c

Built on Linux, the software includ Linux users. HP Insight Contro installation and image-based technologies.

For more information about HP Insight Control Linux Edition, see the

http://www.hp.com/go/icle).

(

apabilities for the HP BladeSystem and its c-Class and p-Class ProLiant server blades.

es an easy-to-use interface customized for blades and optimized for

l Linux Edition enables operating system deployment with both standard

Redundant ROM support

The server enables you to upgrade or config has a 4-M ROM co version.

B ROM that acts as two, separate 2-MB ROMs. In the standard implementation, one side of the

ntains the current ROM program version, while the other side of the ROM contains a backup

ure the ROM safely with redundant ROM support. The server

HP website

Software and configuration utilities 47

NOTE: The server ships with the same version programmed on each side of the ROM.

Safety and security benefits

lash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a

USB s

USB su

When you f

k bling you to switch easily to the alternate ROM version if the new ROM becomes corrupted

bac up, ena for any reason. This feature protects the existing ROM version, even if yo while flashing the ROM.

upport and functionality

pport

HP provides both standard by the OS through the appropriate USB device drivers. devices through legacy USB support, which is enabled by default in the system ROM.

Legacy USB support provides USB functionality in environments where USB support is not available normally. Specifically, HP provides legacy USB functi

• POST

• RBSU

u experience a power failure

USB 2.0 support and legacy USB 2.0 support. Standard support is provided

Before the OS loads, HP provides support for USB

onality for the following:

Interna

Externa

• Diagnostics

• DOS

• Operating environments w

hich do not provide native USB support

l USB functionality

An internal USB connector is available for use with security key devices and USB drive keys. This solution provides for use of a permanent USB key installed in the internal connector, avoiding issues of clearance on the front of the rack and physical access to secure data.

l USB functionality

HP provides external USB support to enable local connection of USB devices for server blade administration, configuration, and diagnostic procedures. For more information, see Class Blade SUV Cabl

For additional security, external USB fu support in RBSU disables the USB connectors on the HP c-Class Bla

e (on page 30)."

nctionality can be disabled through RBSU. Disabling external USB

de SUV Cable.

"Using the HP c-

Software and configuration utilities 48

Diag

HP Insight D

nostic tools

iagnostics

HP Insight Dia versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server blade installations, troubleshoot pro

HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, launch the SmartStart CD.

HP Insight Diagnostics Online Edition is a web-based application that captures syste other related data needed for effective server blade management. Available in Micr and Linux versions, the utility helps to ensure proper system operation.

For more information or to down

http://www.hp.com/servers/diags).

(

gnostics is a proactive server blade management tool, available in both offline and online

blems, and perform repair validation.

load the utility, refer to the

HP website

HP Insight Diagnostics survey functionality

HP In s survey functionality that gathers critical hardware and

sight Diagnostics (on page 49) provide

software information on ProLiant server bla

is ot be supported by the server blade. For operating

Th functionality supports operating systems that may n systems supported by the server blade, see the

des.

HP website (http://www.hp.com/go/supportos).

m configuration and osoft® Windows®

If a significant change occurs between data-gathering intervals, the survey function marks the previous information and overwrites the su

Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can be installed through the

NOTE: The current version of SmartStart provides the memory spare part numbers for the

server blade. To download the latest version, see the

http://www.hp.com/support

(

HP PSP ("ProLiant Support Packs" on page 51).

rvey data files to reflect the latest changes in the configuration.

Integrated Management Log

The IML records hundreds of events and stores them in a event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

• From within HP SIM ("HP Systems Insight Manager" on page 45)

• From within Survey Utility

• From within operating system-specific IML viewers

o For NetWare: IML Viewer o For Windows®: IML Viewer

HP websit

n easy-to-view form. The IML timestamps each

o For Linux: IML Viewer Application

• user interface

From within the iLO 2

Software and configuration utilities 49

•

From within HP Insight Diagnostics (on page 49)

Array Di

Rem

For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.

agnostic Utility

The H

P Array Diagnostics Utility is a web-based application that creates a report of all HP storage

contr

ollers and disk drives. This report provides vital information to assist in identifying faults or conditions

that m

ay require attention. ADU can be accessed from the

39) o

r downloaded from the

HP website (http://www.hp.com).

ote support and analysis tools

HP Insight Remote Support software

HP Insight Remote Support software delivers secure 7, so you can spend less time solving problems and more time focused on your business. You can have

systems remotely monitored for hardware failure using secure technology that has been proven at

your

sands of companies around the world. In many cases, you can avoid problems before they occur.

thou There are two HP Insight Remote Support solutions:

• For

small and midsize environments: HP Insight Remote Support Standard provides basic remote monitoring, notification/advisories and service dispatch. It is optimized for environments with 1 to 50 servers and can be installed on a shared HP ProLiant Windows application server. The software supports HP EVA storage devices, HP ProLiant, BladeSystems, HP Integrity and HP 9000 serv

unn d

r ing Microsoft Windows, Red Hat Enterprise Linux, Novell SUSE and Novell Netware. Downloa from

http: WMBA

(

SE).

HP website

the

//h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSS

remote support for your HP Servers and Storage, 24 X

SmartStart CD ("SmartStart software

" on page

ers

• For midsize and large environments: HP Insight Remote Support Pack (formerly Service Essentials

Remote Support Pack) is targeted for larger environments and is integrated with HP Systems Insight Manager (SIM). It provides comprehensive remote monitoring, notification/advisories, dispatch and proactive service support for nearly all HP servers, storage, ne selec les HP to

ted Dell and IBM Windows servers that have a support obligation with HP. It also enab deliver higher levels of proactive support in line with HP Mission Critical Services support agreements. Download

http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=ISDVD

(

Both HP Insight Remote Support warranty on HP technology, an HP Care Pack Service or HP contractual support agreement.

For more information, see the

from the HP website

solutions are available at no additional cost to customers with a valid

website (http://www.hp.com/go/insightremotesupport

HP ).

Keeping the system current

Drive

The server includes new hardware that may not have driver support on all operating system installation media.

twork and SAN environments, plus

Software and configuration utilities 50

If you are installing a SmartStart-supported operating system, use the SmartStart software and its Assisted Path feature to install the operating system and latest

you

If do not use the SmartStart CD to install an operating system, drivers for some of the new hardware

do ad

wnlo ed from the

ProLia t

n Support Packs

PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and managem agents. Refer to the

http://h18000.www1.hp.com/products/servers/management/ps ).

Oper

(

ating system version support

(on page 39)

driver support.

NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD,

refer to the

SmartStart website (http://www.hp.com/servers/smartstart) to be sure that you are

using the latest version of SmartStart. For more information, refer to the documentation

artStart CD. provided with the Sm

hese drivers, as well as other optionare required. T

drivers, ROM images, and value-add software can be

HP website (http://www.hp.com/support).

IMPORTANT: Always perform a backup before installing or updating device drivers.

PSP website

p.html

ent

Refer to the operating system support matrix (http://www.hp.com/go/support ).

System Onl

The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers. This tool has the following features:

• Works offline and online

• Supports Microsoft® Windows NT®, Windows® 2000, Windows Server® 2003, Novell Netware,

and Linux operating systems

• Integrates with other software maintenance, deployment, and operating system tools

• Automatically checks for hardware, firmware, and operating system dependencies, and installs only

the correct ROM upgrades required by each target server

To download the tool and for more information, see the

ine ROM flash component utility

IMPORTANT: This utility supports operating systems that may not be supported by the server.

For operating systems supported by the server, see the

http://www.hp.com/support).

(

HP website (http://www.hp.com/support).

HP website

Change control and proactive notification

HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products.

For more information, refer to the

HP website (http://www.hp.com/go/pcn).

Software and configuration utilities 51

Care Pack

HP Care Pack Services offer u with easy-to-buy, easy-to-use support pac Refer to the

Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html

pgraded service levels to extend and expand standard product warranty

kages that help you make the most of your server investments.

Software and configuration utilities 52

Troubleshooting

Troubleshooting resources

The HP ProLiant S rvers Troubleshooting Guide provides procedures fo comprehensive co resolution, and so specific flowcharts a language:

• English :

e r resolving common problems and

urses of action for fault isolation and identification, error message interpretation, issue

ftware maintenance on ProLiant servers and server blades. This guide includes problem-

to help you navigate complex troubleshooting processes. To view the guide, select

(http //www.hp.com/support/ProLiant_TSG_en)

• French (http://www.hp.com/support/ProLiant_TSG_fr)

• Italian (http://www.hp.com/support/ProLiant_TSG_it)

• p:/Spanish (htt /www.hp.com/support/ProLiant_TSG_sp)

• German (h :ttp //www.hp.com/support/ProLiant_TSG_gr)

• ttp Japanese (h ://www.hp.com/support/ProLiant_TSG_jp)

HP B deSy m provides procedures and solutions for

The troubleshooting HP troubleshoot enclos lowchart to help you navigate the troubleshooting process. To

Pre-di c

view the g

agnosti steps

la ste

uide, see the

WARNIN

informati mentation before removing, replacing, reseating, or modifying system components.

IMPORTAN iple servers. Some information may not

apply to on proced ting systems supported by the server.

www.hp.com/support/ProLiant_TSG_nl• Dutch (http:// )

c-Class Enclosure Troubleshooting Guide

BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to

ures, and it includes a f

HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en

G: To avoid potential problems, ALWAYS read the warnings and cautionary

on in the server docu

T: This guide provides information for mult

the server you are troubleshooting. Refer to the server documentation for information

ures, hardware options, software tools, and opera

Review the important safety information (on page 54).

2. ath

G er symptom information (on page 55).

3. P ep

4. Use

are the server for diagnosisr (on page 55).

the Start diagnosis flowchart (on page 57) to begin the diagnostic process.

Troubleshooting 53

Importa s

Importa

nt afety information

Familiarize yo ions before troubleshooting the server.

Before ser

urself with the safety information in the following sect

nt safety information

vicing this product, read the Important Safety Information document provided with the server.

Symbols on equipment

The following symbols may be conditions.

This symbol indicates the presence of hazardous energy circuits or el hazards. Refer all servicing to qualified personnel.

enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any rea

enclosure.

This symbol on an RJ-45 receptacle indicates a network interface connection.

WARNING: To reduce the risk of electric shock,

This symbol indicates the pres contacted, the potential for in

WARNING: To reduce the risk of injury from a hot component, allow the surface to

cool before touching.

This symbol indicates that the component exceeds the recomm individual to handle safely.

WARNING: To reduce the risk of personal injury or damage to the equipment,

observe loc material han

These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power.

5.90 kg

13.00 lb

placed on equipment to indicate the presence of potentially hazardous

ectric shock

shock hazards, do not open this WARNING: To reduce the risk of injury from electric

son.

ock hazards, do not open this WARNING: To reduce the risk of injury from electric sh

fire, or damage to the equipment,

telecommunications connectors into this receptacle. do not plug telephone or

ence of a hot surface or hot component. If this surface is

jury exists.

ended weight for one

al occupational health and safety

requirements and guidelines for manual

dling.

Warnings

WARNING: To reduce the risk of injury from electric shock, remove all

to completely disconnect power from the system.

power cords

Troubleshooting 54

WARNING: Only authorized technicians trained by HP should attempt to repair this

equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling feet are extended to the floor.

• The full weight of the rack rests on the leveling feet.

• The stabilizing feet are atta

• The racks are coup

• Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

Symptom information

Before troubleshooting a server problem, collect the following information:

• failure? After which steps does the problem occur?

What events preceded the

• What has been changed since the tim

• Did you recently add or remove hardware or software? If so, did you remember to change the

appropriate se

• How long has the server exhibited problem symptoms?

• If the problem occurs randomly, what is the duration or frequency?

To answer these questions, the following information may be useful:

• 49) and use the survey page to view the current configuration

Run HP Insight Diagnostics (on page or to compare it to previous configurations.

• Refer to your hardware and software records

ttings in the server setup utility, if necessary?

ched to the rack if it is a single-rack installation.

led together in multiple-rack installations.

e the server was working?

for information.

Prepa

• Refer to server LEDs and their statuses.

re the server for diagnosis

1. Be sure the server is in the proper operating environment with adequate power, air cond

and humidity control. For req

2. Record any error messages displayed b

3. Remove all diskettes, CD-ROMs, DVD-ROMs

4. Power down the server and peripheral devices if you will

uired environmental conditions, see the server documentation.

y the system.

, and USB drive keys.

be diagnosing the server offline. If

possible, always perform an orderly shutdown:

a. Exit any applications. b. Exit the operating system. c. Power down the server ("Power down the se

5. Disconnect any peripheral devices not required for testing (any devices not necessary to power up

rver blade" on page 11).

the server). Do not disconnect the printer if you want to use it to print error messages.

itioning,

Troubleshooting 55

Collect all tools and utilities, su software utilities, necessary to t

ch as a Torx screwdriver, loopback adapters, ESD wrist strap, and

roubleshoot the problem.

o You must have the appropriate Health Drivers and Ma

To server configuration, connect to the System Management homepage and select

verify the

V list of names and versions of all installed HP drivers,

ersion Control Agent. The VCA gives you a

Managem p-to-date.

o H erver-specific information.

P recommends you have access to the server documentation for s

o H martStart CD for value-added software and drivers

P recommends you have access to the S requ load the current version of SmartStart from the H martstart

P website (http://www.hp.com/servers/s ).

ent Agents, and utilities, and whether they are u

ired during the troubleshooting process. Down

Service notifications

To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the

Loose connections

Action:

• Be sure all power cords are securely connected.

• Be sure all cables are properly aligned and securely connected for all external and internal

components.

nagement Agents installed on the server.

Troubleshoot a Problem link on the prod

uct page.

• Remove and check all data and power cables for damage. Be sure no cables have bent pins or

damaged connectors.

• If a fixed cable tray is available for the server, be sure the cords and cables connected to the s

are routed correctly through the tray.

• Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating

components.

• If a device has latches, be sure they are completely closed and locked.

• Check any interlock or interconnect LEDs that may indicate a component is not connect

• If problems continue to occur, remove and reinstall each device, checking the connectors a

for bent pins or other damage.

Troubleshooting flowcharts

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,

Start diagnosis flowchart (on page 57)," and follow the appropriate diagnostic path. If the other

" flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in " flowchart when the problem is not server-specific or is not easily categorized into the other flowcharts.

The available flowcharts include:

(on page 58)." The General diagnosis flowchart is a generic troubleshooting process

ed properly.

General dia

erver

nd sockets

gnosis

to be used

• Start diagnosis flowchart (on page 57)

• General diagnosis flowchart (on page 58)

Troubleshooting 56

• Server blade power-on problems flowchart (on page 60)

•

POST problems flowchart (on page 62)

• OS boot problems flowchart (on page 64)

erver indications flowchart (on page 66)

• S fault

Start diagnosis flowchart

the follo stic process.

Use wing flowchart to start the diagno

m R

Ite efer to

1 "General diagnosis flowchart (on page 58)" 2 "fPower-on problems flowchart ("Server blade power-on problems

lowchart

3 "POST problems flowchart (on page 62)" 4 "OS boot problems flowchart (on page 64)" 5 "Server fault indications flowchart (on page 66)"

" on page 60)"

Troubleshooting 57

General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsu problem, or if the other flowcharts do not fix the problem, use the following flowchart.

Item See

1 "Symptom information (on page 55)" 2 "Loose connections (on page 56)" 3 "Service notifications (on page 56)" 4 The most recent version of a

is available on the

HP Supp

particular server blade or option firmware

ort website (http://www.hp.com/support).

re of the

Troubleshooting 58

Item See

"General memory problems are occurring" in the HP ProLiant Servers

located on the Documentation CD or on the HP

Troubleshooting

website

(http://www.hp.com/support

Guide

• Maintenance and service guides for p-Class server blades, located

on the Documentation CD or the (

http://www.hp.com/products/ser )

• Maintenance and se

on the Docume

http://www.hp.c )

(

rvice guides for c-Class server blades, located

ntation CD or the

om/go/bladesystem/documentation

• Maintenance and service guides for p-Class se

on the Documentation CD or the

m/products/servers/proliant-bl/p-class/info(http://www.hp.co )

aintenance and service guides for c-Class server blades, located

• M

on the Documentation CD or the (

http://www.hp.com/go/bladesystem )

• "Hardware problems" in the HP ProLiant Servers Troubleshooting

Guide

located on the Documentation CD or on the HP website

(

http://www.hp.com/support)

• "Server information you need" in the

Troubleshooting Guide

HP website (http://www.hp.com/support

located on the Documentation CD or on the

• "Operating system information you need" in the HP ProLiant Servers

Troubleshooting Guide

HP website (http://www.hp.com/support)

9 "HP contact information (on page 78)"

located on the Documentation CD or on the

)

website

vers/proliant-bl/p-class/info

HP website

rver blades, located

HP website

/documentation

HP ProLiant Servers

)

Troubleshooting 59

Server blade power-on problems flowchart

Symptoms:

• The server does not p

• The system power LED is off or amber.

ower on.

Troubleshooting 60

• The health LED is red or amber.

n on their statuses, refer to the server NOTE: For the location of server LEDs and informatio

documentation.

sible ca

Pos uses:

• Impro supply

• or faulty power cord

• r source problem

• Powe

• pe ly seated component or interlock problem

• Faulty int

Item e

1 "Component identification (on page 6)" 2 Maintenance and service guides for c-Class server blades, lo

3 Int e HP website

perly seated or faulty power Loose Powe

r on circuit problem

Impro r

ernal component

S e

t HP web

egrated Lights-Out User Guide located on th

h tp://www.hp.com/servers/lights-out)

(

site (http://www.hp.com/go/bladesystem/documentation)

cated on

Troubleshooting 61

POST problems flowchart

Symptoms:

• Server does not complete POST

NOTE: The server has completed

• Server completes POST with errors

Possible problems:

• Improperly seated or faulty internal component

• Faulty KVM device

• Faulty video device

POST when the system attempts to access the boot device.

Troubleshooting 62

Item Refer to

1 Server blade power-on problems flowchart (on page 60) 2 "POST error messages and beep codes (on page 68)" 3 "Video problems" in the HP ProLiant Servers Troubleshooting Guide

d on the Documentation CD or on the

locate (

http://www.hp.com/support)

HP website

4 "Symptom information (on page 55)" 5 "General memory problems are occurring" in the HP ProLiant Servers

oubleshootin

Tr g Guide

(http://www.hp.com/support)

website

• ProLiant Servers Troubleshooting

"Hardware problems" in the HP Guide

located on the Docume

http://www.hp.com/supp )

(

located on the Documentation CD or on the HP

ntation CD or on the HP website

ort

• Maintenance and service guides for c-Class server blades, located o

the Documentation CD or the (

http://www.hp.com/go/bladesyste )

• "Server information you need" in the HP ProLiant Servers

Troubleshooting Guide

HP website (http://www.hp.com/support) "Operating system information you need" in• the HP ProLiant Servers

Troubleshooting Guide

HP website (http://www.hp.com/support)

HP website

m/documentation

located on the Documentation CD or on

ated on the Documentation CD or on the

loc

the

Troubleshooting 63

OS boot problems flowchart

There are two ways to use SmartStart when diagno

• Use iLO

• Use a local I/O cable and drive to connect to the server blade, and then restart the server blade.

Symptoms:

• oes not boot a previously installed OS

Server d

• Server does not boot SmartStart

to remotely attach virtual devices to mount the SmartStart CD onto the server blade.

sing OS boot problems on a server blade:

Troubleshooting 64

Poss le c

ib auses:

• Corr

• Hard drive s

• Incorrect boot order setting in RBSU

upted OS

ubsystem problem

Item See

1 HP ROM-Based Setup Utility User Guide

(

http://www.hp.com/servers/sm )

2 62)" "POST problems flowchart (on page 3

• "Hard drive problems" in the HP ProLiant Servers Troubleshooting

Guide

located on the Documentation CD or on the HP website

http://www.hp.com/support)

(

artstart

• Controller documentation

4 "HP Insight Diagnostics (on page 49)" or in the HP ProLiant Servers

ubleshooting GuideTro

web

site

(http://www.hp.com/support)

• "Loose connections (on page 56)"

• ems" in the HP ProLiant Servers

"CD-ROM and DVD drive probl

Troubleshooting Guide

HP website (http://www.hp.com/support)

located on the Documentation CD or on the HP

located on the

Documentation CD or on the

• Controller documentation

6 "General memory problems are occurring" in the HP ProLiant Servers

Troubleshooting Guide

website

(http://www.hp.com/support)

9 "General diagnosis flowchart (on page 58)"

• "Operating system problems" in the HP ProLiant Servers

Troubleshooting Guide

HP website (http://www.hp.com/support) "• HP contact information (on page 78)"

Guide

located on the Documentation CD or on the HP website

(

http://www.hp.com/support)

Maintenance and service guide• s for p-Class server blades, located on the Documentation CD or the

http://www.hp.com/products/servers/proliant-bl/p-class/info)

( Maintenance and service guides for c-Class server blade• s, located on

the Documentation CD or the (

http://www.hp.com/go/bladesystem/documentation)

located on the Documentation CD or on the HP

located on the Documentation CD or on the

Servers Troubleshooting • "Hardware problems" in the HP ProLiant

HP website

Troubleshooting 65

* See the server blade OS boot problems flowchart (on page 64)

Server fault indications flowchart

Symptoms:

• Server boots, but a fault eve

• rve or

Se r boots, but the internal health LED, external health LED, or component health LED is red amb

nt is reported by Insight Management Agents (on page 45)

Troubleshooting 66

NOTE: For the location of server LEDs and information on their statuses, refer to the server

documentation.

Possible causes:

• Improperly seated or faulty internal or external component

• Unsupported component installed

• Redundancy failure

• ste

Sy m overtemperature condition

Item

1 "

3 "Component identification (on page 6)" 4 System Management Homepage (https://localhost:2381) 5 "Power-on problems flowchart ("Server blade power-on problems

See

Management agents (on page 45)" or in the HP ProLiant Servers

Troubleshooting Guide

(http://www.hp.com/support)

website

located on the Document

ation CD or on the HP

• "Integrated Management Log (on page 49)" or in the HP ProLiant

Servers Troubleshooting Guide

on the

HP website (http://www.hp.com/support)

• "Event list erro

Guide

located

http://www.hp.com/support)

(

flowchart

" on page 60)"

r messages" in the HP ProLiant Servers Troubleshooting

on the Documentation CD or on the HP website

located on the Documentation CD or

• "Hardware problems" in the HP ProLiant Servers Troubleshooting

Guide

located on the Documentation CD or on the HP website

(

http://www.hp.com/support)

• Maintenance and service guides for c-Class server blades, located on

the Documentation CD or the

http://www.hp.com/go/bladesystem/documentation)

(

HP website

• "HP contact information (on page 78)"

• "Hardware problems" in the HP ProLiant Servers Troubleshooting

Guide

located on the Documentation CD or on the HP website

(

http://www.hp.com/support)

• Maintenance and service guides for c-Class server blades, located on

the Documentation CD or the

http://www.hp.com/go/bladesystem/documentation)

(

HP website

Troubleshooting 67

POS

T error messages and beep codes

For a complete listing of error message

Troubleshooting Guide

http://www.hp.com/sup ).

(

WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary

located on the Documentation CD or on the HP website

port

information in the server documentation before removing, replacing, reseating, or modifying system components.

s, refer to the "POST error messages" in the HP ProLiant Servers

Troubleshooting 68

Battery replacement

If the server blade no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.

WARNING: The computer contains an internal lithium manganese dioxide, a vanadium

pentoxide, or an alkaline battery pack. A risk of fire and burns exists if t properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than 60°C (140°F).

he battery pack is not

• Do not disassemble, crush, puncture, short externa

• Replace only with the spare designated for this product.

l contacts, or dispose of in fire or water.

To remove the component:

1. Power down the server blade (on page 11).

12). 2. Remove the server blade (on page

3. Remove the access panel (on page 12).

Identify the battery location ("System board c

4. omponents" on page 8).

5. Remove the battery.

IMPORTANT: Replacing the system board battery resets the system ROM to its default

configuration. After replacing the battery, reconfigure the system through RBSU.

To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an

authorized service provider.

Battery replacement 69

Regulatory compliance notices

Regulatory compliance identification numbers

For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product namepla label, along w information for this product, always refer to this regulatory model number. The regulatory model n not the marketing name

ith all required approval markings and information. When requesting compliance

or model number of the product.

umber is

Federal Communications Commissi

Part 15 of the Federal Communications Commission (FC Frequency (RF) emission limits to provide an devices, including computers, generate RF ener

ve ace computers and related peripheral devices into two classes, A

co red by these rules. These rules pl and B, depending upon their intended installation. Class A devices are those that may reasonably b expected to be installed in a business or commercial environment. Class B devices are those that may reasonably be expected to The FCC requires devices in both classes to bear a label indicating the interference potenti as well as additional operating instructions for the user.

FCC rating label

he FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices

ave an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After

h you determine the class of

Class A equipment

This equipment has been tested and found to comply with the limits for a Cla to Part 15 of the FCC Rules. These limits are designed to provide reasonable protec interference when the equipment is operated in a commercial environment. This equipment ge uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipmen residential area is likely to cause harmful interference, in which case the user will be required to c the interference at personal expense.

interference-free radio frequency spectrum. Many electronic

gy incidental to their intended function and are, therefore,

be installed in a residential environment (for example, personal computers).

the device, refer to the corresponding statement.

C) Rules and Regulations has established Radio

on notice

al of the device

ss A digital device, pursuant

tion against harmful

nerates,

t in a orrect

Class B equipment

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency

Regulatory compliance notices 70

energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio c installatio can be determ interferen

ommunications. However, there is no guarantee that interference will not occur in a particular

n. If this equipment does cause harmful interference to radio or television reception, which

ined by turning the equipment off and on, the user is encouraged to try to correct the

e by one or more of the following measures:

• Reor

• Incre

ient or relocate the receiving antenna.

ase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit that is different from that to which the receiver is

connected.

• Consult the dealer or a

n experienced radio or television technician for help.

Declaration of conformity for products marked with the FCC logo, United States only

This device complies with Part 15 of the FCC Rules. Operation is (1) this device may not cause harmful interference, and (2) this device received, including interference that may cause undesired operation.

For questions regarding this product, contact us by mail or telephone:

• Hewlett-Packard Company

P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000

• 1-800-HP-INVENT (1-800-474-6836). (For continuous qu

or monitored.)

subject to the following two conditions:

must accept any interference

ality improvement, calls may be recorded

For questions rega

rding this FCC declaration, contact us by mail or telephone:

• Hewlett-Packard Company

P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000

• 1281-514-3333

To identify this product, refer to the part, series, or mo

Modifications

The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved equipment.

Cables

Connections to this device must be made with shielded cables with metalli order to maintain compliance with FCC Rules and Regulations.

del number found on the product.

by Hewlett-Packard Company may void the user’s authority to operate the

c RFI/EMI connector hoods in

Regulatory compliance notices 71

Canadian notice (Avis Canadien)

Class A equipment

This Class A digital apparatus meets all requirements of the Canadian Interf Regulations.

Cet appareil numérique de la brouilleur du Canada.

Class B equipment

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel

Europ n

brouilleur du Canada.

ea Union regulatory notice

This produ

• Low Voltag

• EMC Dir

Complian European standards

ean Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this

(Europ product or product family.

erence-Causing Equipment

classe A respecte toutes les exigences du Règlement sur le matériel

ct complies with the following EU Directives:

e Directive 2006/95/EC

ective 2004/108/EC

ce with these directives implies conformity to applicable harmonized

This compliance is indicated by the following conformity marking placed on the product:

This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).

This marking i *Notified d

Hewlett-Pack d GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany

s valid for EU non-harmonized Telecom products.

bo y number (used only if applicable—refer to the product label)

Disposal of waste equipment by users in private households in the European Union

Regulatory compliance notices 72

This symbol on the product or on its packaging ind of with your other household waste. Instead, it is yo equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment about where you can drop off your waste equipment f city office, your household waste disposal service or th product.

Japanese notice

icates that this product must not be disposed

ur responsibility to dispose of your waste

. For more information

or recycling, please contact your local

e shop where you purchased the

BSMI notice

Korean notice

Class A equipment

Regulatory compliance notices 73

Class B equipment

Laser compliance

This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.

Each laser pr Notice No. 50, dated May 27, 20

The Center fo implemented manufactured from August

oduct complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser

WARNING: Use of controls or adjustments or performance of procedures other than those

specified herein or in the laser product's installation guide may result in hazardous radia exposure. To reduce the risk of exposure to hazardous radiation:

• Do not try to open the module en

• Do not operate controls, make adjustments, or perform procedures to the laser d

than those specified herein.

• Allow only HP Authorized Service technicians to repair the unit.

r Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration regulations for laser products on August 2, 1976. These regulations apply to laser products

1, 1976. Compliance is mandatory for products marketed in the United States.

01; and with IEC 60825-1:1993/A2:2001.

tion

closure. There are no user-serviceable components inside.

evice other

Batte y r replacement notice

WARNING: The computer contains an internal lithium manganese dioxide, a vanadium

pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than 60°C (140°F).

For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

atteries, battery packs, and accumulators should not be disposed of together with the general

B household waste. To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents.

Regulatory compliance notices 74

Taiwan battery recycling notice

The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.

Regulatory compliance notices 75

Electrostatic discharge

Preventing electrostatic discharge

To prevent damaging the system, be aware of the precautions you need system or handling parts. A discharge of static electricity fr

-sensitive devices. This type of damage may redusystem boards or other static

device.

To revent electrostatic damage:

Avoid hand contact by transporting and st•

• Keep electrostatic-sensitive pa

rts in their containers until they arrive at static-free workstations.

• Place parts on a grounded surface

before removing them from their containers.

oring products in static-safe containers.

om a finger or other conductor may damage

to follow when setting up the

ce the life expectancy of the

• Avoid touching pins, leads, or circuitry.

• Always be properly grounded when touching a static-sensitive component or assembly.

Grounding methods to prevent electrostatic disch r

a ge

Several methods are used installing electrostatic-sensitive parts:

• r chassis. Wrist

Use a wrist strap connected by a ground cord to a grounded workstation or compute

straps are flexible straps with a minimum of 1 megohm To provide proper ground, wear the strap snug against the skin.

for grounding. Use one or more of the following methods when handling or

±10 percent resistance in the ground cords.

• feet

Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both when standing on conductive floors or dissipating floor mats.

• Use conductive field service tools.

• g work mat.

Use a portable field service kit with a folding static-dissipatin

If you do not have any of the suggeste install the part.

For more information on static electricity or assistance with product installation, contact an authorized reseller.

d equipment for proper grounding, have an authorized reseller

Electrostatic discharge 76

Specifications

Environmental specifications

Specification Value

Temperature range*

Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 60°C (-40°F to 140°F) Storage -20°C to 60°C (-4°F to 140°F) Maximum wet bulb temperature 30°C (86°F)

Relative humidity (noncondensing)**

Operating 10% to 90% Shipping 10% to 90% Storage 10% to 95%

* All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed. Upper operating limit is 3,048m (10,000 ft) or 70 kPa (10.1 psia). Upper non-operating limit is 9,144 m (30,000 ft) or 30.3 kPa (4.4 psia). ** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 kPa.

Server blade specifications

Spec

ification Value

Heig cm (2.19 in) ht 5.56 Depth 50.95 cm (20.06 in) Width 18.16 cm (7.15 in) Weight (maximum) 5.90 kg (13.00 lb) Weight (no drives installed) 5.33 kg (11.75 lb)

Specifications 77

Technical support

Befo

HP c

re you contact HP

Be sure to have the following information available before you call HP:

• Technical support registration number (if applicable)

•

Product serial number

• Product model name and number

•

Product identification number

• Applicable error messages

• Add-on boards or hardware

• Third-party hardware or software

• Operating system type and revision level

ontact information

For the name of the nearest HP authorized reseller:

• See the Contact HP worldwide (in English) webpage

http://welcome.hp.com/country/us/en/wwcontact.html).

(

For HP technical support:

• In the United States, for contact options see the Contact HP United States webpage

• In other locations, see the Contact HP worldwide (in English) webpage

Cust m

o er Self Repair

HP p for gr ective parts replacement. If during the diagnosis period HP (or HP

rvi

se ce providers or service partners) identifies that the repair can be accomplished by the use of a CSR part,

•

http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:

(

o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a

week. For continuous quality

o If you have purchased a Car

information about Care Packs, refer to the

http://welcome.hp.com/country/us/en/wwcontact.html).

(

roducts are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow

eater flexibility in performing def

HP will ship that part directly to you for replacement. There are two categories of CSR parts:

Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.

improvement, calls may be recorded or monitored.

e Pack (service upgrade), call 1-800-633-3600. For more

HP website (http://www.hp.com/hps).

Technical support 78

• Optional—Parts for which customer self repair is optional. These parts are also designed for

customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer wa HP requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about HP's Customer Self Repair program, contact your local service provider. F the North American program, refer to the

HP website (http://www.hp.com/go/selfrepair

billing you for the replacement. With a customer self

Réparation par le client (CSR)

Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendan la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:

rranty,

• Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à

HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

• Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont ég

conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.

REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce s effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.

Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vou devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.

alement

oit

HP se

Technical support 79

Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site

http://www.hp.com/go/selfrepair).

(

Riparazione da parte del cliente

Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttament dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamen al cliente per la sostituzione. Vi sono due categorie di parti CSR:

Web HP

• Obbligatorie – Parti che d

riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.

•

Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di component potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto

NOT

A: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare

la ga rti siano sostituite da un centro di assistenza autorizzato. Tali parti

ranzia, HP richiede che queste pa

sono identificate da un "No" nel Catalogo illustrato dei componenti. In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il

giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con u supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza tel un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del compon difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.

Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito

i progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP,

evono essere necessariamente riparate dal cliente. Se il cliente ne affida la

efonica di

ente

Web HP (http://www.hp.com/go/selfrepair).

Cust

omer Self Repair

HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter B Servicepartner) bei der Diagnose feststellt, da kann, sendet Ihnen HP dieses Bauteil zum Austa unterteilt:

• Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie

den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

• Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für

Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

auteile zu ermöglichen. Wenn HP (oder ein HP

ss das Produkt mithilfe eines CSR-Teils repariert werden

usch direkt zu. CSR-Teile werden in zwei Kategorien

von HP vornehmen

Technical support 80

HI EISNW

Kund sind

CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP t anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSRErsatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung und bestimmt den Kurier-/Frachtdienst.

Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servic vor Ort. Informationen über das CSR-Programm in Nordame

http://www.hp.com/go/selfrepair).

(

: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des

en zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog

diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

echnische Support Center

auf

epartner

rika finden Sie auf der

HP Website unter

raciones del propRepa io cliente

Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer

Self Repair

realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:

, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de

• Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita

a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

• Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos

componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.

Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En

Technical support 81

el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.

Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, en contacto con su proveedor de servicios local. Si está interesado en el programa para Nort

la página web de HP siguiente (http://www.hp.com/go/selfrepair).

visite

Customer Self Repair

Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatied minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen grot onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Servi bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, ver dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee ku categorieën CSR-onderdelen:

• Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze

onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeid gebracht.

• Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze

ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk garantieservice voor het product.

OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de kl de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner word Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".

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en vervangen.

Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonde eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkost aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de doc vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourn onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepa periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met d bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmater defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in re Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en gereto onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.

Neem contact op met een Service Partner voor meer informatie over het Custom van HP. Informatie over Service Partners vindt u op de

Reparo feito pelo cliente

Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente. Existem duas categorias de peças CSR:

n voor levering op de

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, belt u een HP Service

umentatie bij het

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HP website (http://www.hp.com/go/ ).

selfrepair

Technical support 82

• Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a

peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

HP substitua essas

• Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas

para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, po cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinad

OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cl cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em qu ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro d técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiai peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em qu necessário, é preciso enviar a peça com defeito à HP dentro do período determ cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspo material de transporte fornecido. Caso não o faça, a HP poderá cobrar a reposiçã reparo feito pelo cliente, a HP paga todas as despesas de transporte e de devolução da peç determina a transportadora/serviço postal a ser utilizado.

Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato c o fornecedor de serviços local. Para o programa norte-americano,

http://www.hp.com/go/selfrepair).

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Technical support 83

Technical support 84

Technical support 85

Acro abbreviations nyms and

ABEND

abnormal end

AMP

Advanced Memory Protection

ASR

Automatic Server Recovery

CSR

Customer Self Repair

DHCP

Dynamic Host Configuration Protocol

HP SIM

HP Systems Insight Manager

iLO 2

Integrated Lights-Out 2

IML

Integrated Management Log

ISEE

Instant Support Enterprise Edition

NBP

Network Bootstrap Program

ORCA

Option ROM Configuration for Arrays

OSEM

Open Services Event Manager

Acronyms and abbreviations 86

P2V

cal to virtual

physi

PMP

Performance Management Pack

POST

Power-On Se

lf Test

PSP

ProLiant Support Pack

PXE

Preboot Execution Environment

RBSU

ROM-B ased Setup Utility

RDP

Rapid D

eployment Pack

SMP - P2P

Server Migration Pack - Physical to ProLiant

SUV

serial, USB, v

ideo

TFTP

Trivial File Transfer Protocol

UID

unit identification

USB

universal serial bus

V2P

virtual to physical

V2V

virtual to virtu al

Acronyms and abbreviations 87

VCA

Version Control Agent

Virtual Machine

WEBES

Web-Based Enterprise Service

WfM

Wired for Management

Acronyms and abbreviations 88

Index

A

access panel 12, 13 ACU (Array Configuration Utility) 42 ADU (Array Diagnost Advanced ECC memory 21, 42 ASR (Automatic Se auto-configuration p Automatic Server Recovery (ASR)

B

battery 69, 74 battery replacement notice beep codes 68 BIOS Serial Console 41 BIOS upgrade 44 BSMI notice 73 buttons 6

C

cables 30, 56, 71

bling 30

ca cabling, hard drive 30 Canadian notice 72 Care Pack 52 Change Control 51 component identification

nfiguration of system 18, 33, 39

figuration tools 39

con connecting to connection problems 56 connectors 6, 8 contacting HP 78 creating a di CSR (customer self repair) 78

the network 17

sk image 38

D

Declaration of Conform deployment method diagnosing problems 53, 58 diagnostic tools 39, 43, 44, 49 diagnostics utility 49

ic Utility) 50

rver Recovery) 43

rocess 40

69, 74

6, 8

ity 71

s 33, 34, 36

DIMM installation guidelines 21 DIMM population guidelines 21 DIMMs 8, 20 DIMMs, installation 21 drivers 33, 50

E

electrostatic discharge 76 enclosure, installing 14 enclosure, installing into rack 14 Erase Utility 44 error messages 68 European Union notice 72

F

features 6 Federal Communications Commission (FCC)

notice 70, 71 flowcharts 56, 57, 58, 60, 62, 64, 66 front panel components 6 front panel LEDs 7

G

general diagnosis flowchart 58 grounding methods 76

H

hard drive LEDs 7 hard drives 19 hardware options 19 hardware options installation 19 health driver 43 health LEDs 7 HP c-Class Blade SUV Cable 10, 30, 31 HP Insight Control Environment Suites 47 HP Insight Control Linux Edition 47 HP Insight Diagnostics 49 HP Insight Remote Support software 50 HP ProLiant Essentials Foundation Pack 45 HP ProLiant Essentials Performance Management

Pack 46 HP ProLiant Essentials Server Migration Pack 45

Index 89

HP ProLiant Essentials Virtualization Management

Software 45

HP ProLiant Essentials Vulnerability and Patch

Management Pack 45 HP Systems Insight Manager, overview 45 HP technical support 78

I

identification number 70 iLO 2 (Integrated Lights-Out 2) 11, 33, 34, 44 iLO 2 activity LED 44 IML (Integrated Management Log) 49 Important Safety Information document 54 Insight Diagnostics 49, 50 installation overview 14 installation, server blade 17 installation, server options 19 installing DIMMs 21 installing hardware 19 Integrated Management Log (IML) 49 interconnect bay numbering 15 interconnect module 14

J

Japanese notice 73

O

Online ROM Flash Component Utility 51 operating systems 51 operations 11 Option ROM Configuration for Arrays (ORCA) 42 options installation 14, 19 ORCA (Option ROM Configuration for Arrays) 42 OS boot problems flowchart 64

P

phone numbers 78 POST error messages 68 POST problems flowchart 62 Power On/Standby button 6, 7 powering down 11 powering up 11, 40 power-on problems flowchart 60 pre-diagnostic steps 53 preparation procedures 11, 55 pro-active notification 51 problem diagnosis 53 processor 8, 23 ProLiant Support Pack (PSP) 51 PSPs, overview 51 PXE deployment 34, 36

K

Korean notices 73

L

laser devices 74 LED, power button 7 LED, system power 7 LEDs 6 LEDs, front panel 7 LEDs, NIC 7 LEDs, unit identification (UID) 9 Linux deployment scenarios 33 local KVM, accessing a server blade with 31 loose connections 56

M

Management Agents 45 management tools 34, 43 memory 21 memory, mirrored 42 mezzanine board connectors 8 mezzanine card 28

R

RBSU (ROM-Based Setup Utility) 40, 42 RBSU configuration 40 regulatory compliance notices 70, 72 remote support and analysis tools 50 removing the access panel 12 removing the server blade 12 required information 78 resources 53 resources, troubleshooting 53 ROM redundancy 10, 47 ROM, updating 51 ROM-Based Setup Utility (RBSU) 40 ROMPaq utility 44

S

safety considerations 54 safety information 48 scripted installation 37 serial label pull tab 6 serial number 43 series number 70

Index 90

server blade handle 6 server fault indications flowchart 66 server features and options 19 service notifications 56 SmartStart autorun menu 39 SmartStart Scripting Toolkit 37 SmartStart, overview 39 specifications 77 specifications, environmental 77 specifications, server 77 start diagnosis flowchart 57 static electricity 76 StorageWorks Library and Tape Tools (L&TT) 44 support 50, 78 support packs 39 supported operating systems 51 SUV connector 10, 30 switches, interconnect 14 symbols on equipment 54 symptom information 55 system board battery 74 system board components 8 system configuration settings 9, 39 System Erase Utility 44 system maintenance switch 8, 9 System Online ROM flash component utility 51 system power LED 7 Systems Insight Manager 45

W

warnings 54

T

Taiwan battery recycling notice 75 technical support 78 telephone numbers 78 troubleshooting 53, 56

U

UID LED 7 USB CD-ROM drive 38 USB connectors 8, 10 USB support 48 utilities 33 utilities, deployment 37, 40

V

video connector 10 virtual floppy 39

Index 91

HP ProLiant BL495c User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

HP ProLiant BL495c Generation 5 Server Blade User Guide

Contents

Component identification

Front panel components

Front panel LEDs

System board components

Mezzanine connector definitions

System maintenance switch

System maintenance switch procedures

Clearing the system configuration

Accessing the redundant ROM

HP c-Class Blade SUV Cable

Operations

Power up the server blade

Power down the server blade

Remove the server blade

Remove the access panel

Install the access panel

Setup

Overview

Installing an HP BladeSystem c-Class enclosure

Installing server blade options

Installing interconnect modules

Interconnect bay numbering and device mapping

Connecting to the network

Installing a server blade

Completing the configuration

Hardware options installation

Introduction

Hard drive option

Memory option

Advanced ECC memory

DIMM installation guidelines

DIMM population order

Installing DIMMs

Processor option

Mezzanine card option

Cabling

Hard drive cabling

Using the HP c-Class Blade SUV Cable

Connecting locally to a server blade with video and USB devices

Accessing a server blade with local KVM

Accessing a server blade with local media devices

Software and configuration utilities

Server blade deployment tools

RBSU requirement for Linux deployment

Software drivers and additional components

Network-based PXE deployment

Deployment infrastructure

Boot options

Option ROM Configuration for Arrays

ROMPaq utility

Erase Utility

StorageWorks library and tape tools

HP ProLiant Essentials Virtualization Management Software

HP ProLiant Essentials Vulnerability and Patch Management Pack

HP Insight Server Migration software for ProLiant

HP ProLiant Essentials Performance Management Pack

HP Insight Control Linux Edition

Redundant ROM support

Safety and security benefits

HP Insight Diagnostics survey functionality

Integrated Management Log

HP Insight Remote Support software

Keeping the system current

Change control and proactive notification

Care Pack

Troubleshooting

Troubleshooting resources

vicing this product, read the Important Safety Information document provided with the server.

Symbols on equipment

Warnings

Symptom information

Service notifications

Loose connections

Troubleshooting flowcharts