HP ProLiant BL480c User Manual

HP ProLiant BL480c Server Blade User Guide

Part Number 408712-002 November 2006 (Second Edition)

© Copyright 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Windows Server is a trademark of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. AMD Athlon and AMD Opteron are trademarks of Advanced Micro Devices.

Audience assumptions

This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

Component identification............................................................................................................... 6

Front panel components ............................................................................................................................. 6

Front panel LEDs ....................................................................................................................................... 7

SAS and SATA hard drive LEDs................................................................................................................... 8

SAS and SATA hard drive LED combinations ................................................................................................ 8

System board components.......................................................................................................................... 9

FBDIMM slot numbering ................................................................................................................. 10

Mezzanine connector definitions ..................................................................................................... 10

System maintenance switch............................................................................................................. 10

System maintenance switch procedures ............................................................................................11

Hard drive backplane components ............................................................................................................12

Local I/O cable ...................................................................................................................................... 13

Operations................................................................................................................................. 14

Power up the server blade........................................................................................................................ 14

Power down the server blade.................................................................................................................... 14

Remove the server blade .......................................................................................................................... 15

Remove the access panel.......................................................................................................................... 15

Install the access panel............................................................................................................................. 16

Setup......................................................................................................................................... 17

Installing an HP BladeSystem c-Class enclosure ...........................................................................................17

Installing server blade options................................................................................................................... 17

Installing interconnect modules.................................................................................................................. 17

Interconnect device mapping .......................................................................................................... 18

Installing a server blade ........................................................................................................................... 18

Connecting to the network........................................................................................................................ 23

Completing the configuration.................................................................................................................... 23

Hardware options installation....................................................................................................... 24

Introduction ............................................................................................................................................ 24

Hot-plug SAS or SATA hard drive option ....................................................................................................24

Processor option...................................................................................................................................... 25

Memory option ....................................................................................................................................... 32

Memory configurations................................................................................................................... 32

FBDIMM installation guidelines........................................................................................................ 32

Installing FBDIMMs ........................................................................................................................35

Mezzanine card option............................................................................................................................ 36

HP Smart Array P400i Controller battery pack ............................................................................................ 37

Cabling ..................................................................................................................................... 39

Using the local I/O cable......................................................................................................................... 39

Connecting locally to a server blade with video and USB devices.................................................................. 39

Accessing a server blade with local KVM .........................................................................................39

Accessing local media devices........................................................................................................ 40

Software and configuration utilities ............................................................................................... 42

Server blade deployment tools .................................................................................................................. 42

Software drivers and additional components..................................................................................... 42

HP BladeSystem c-Class Advanced management ............................................................................... 42

Network-based PXE deployment ...................................................................................................... 43

Deployment methods...................................................................................................................... 44

Contents 3

Configuration tools.................................................................................................................................. 48

SmartStart software........................................................................................................................ 48

HP ROM-Based Setup Utility............................................................................................................ 48

Array Configuration Utility..............................................................................................................50

Option ROM Configuration for Arrays .............................................................................................51

HP ProLiant Essentials Rapid Deployment Pack .................................................................................. 51

Re-entering the server serial number and product ID........................................................................... 51

Management tools................................................................................................................................... 52

Automatic Server Recovery .............................................................................................................52

ROMPaq utility.............................................................................................................................. 52

iLO 2 Standard Blade Edition technology .........................................................................................52

Erase Utility ..................................................................................................................................52

StorageWorks library and tape tools................................................................................................ 53

HP Systems Insight Manager........................................................................................................... 53

Management Agents...................................................................................................................... 53

HP ProLiant Essentials Virtualization Management Software ................................................................53

HP ProLiant Essentials Server Migration Pack - Physical to ProLiant Edition............................................. 54

HP BladeSystem Essentials Insight Control Data Center Edition ............................................................ 54

Redundant ROM support ................................................................................................................ 54

USB support and functionality ......................................................................................................... 54

Diagnostic tools ...................................................................................................................................... 55

HP Insight Diagnostics.................................................................................................................... 55

Survey Utility................................................................................................................................. 55

Integrated Management Log ...........................................................................................................56

Array Diagnostic Utility ..................................................................................................................56

Remote support and analysis tools............................................................................................................. 56

HP Instant Support Enterprise Edition................................................................................................ 56

Web-Based Enterprise Service......................................................................................................... 56

Open Services Event Manager........................................................................................................ 57

Keeping the system current ....................................................................................................................... 57

Drivers ......................................................................................................................................... 57

Resource Paqs............................................................................................................................... 57

ProLiant Support Packs ................................................................................................................... 57

Operating system version support.................................................................................................... 57

System Online ROM flash component utility ......................................................................................57

Change control and proactive notification ........................................................................................ 58

Care Pack ....................................................................................................................................58

Troubleshooting.......................................................................................................................... 59

Troubleshooting resources ........................................................................................................................59

Pre-diagnostic steps ................................................................................................................................. 59

Important safety information............................................................................................................ 60

Symptom information ..................................................................................................................... 61

Prepare the server for diagnosis ......................................................................................................61

Service notifications................................................................................................................................. 62

Loose connections ...................................................................................................................................62

Troubleshooting flowcharts .......................................................................................................................62

Start diagnosis flowchart ................................................................................................................63

General diagnosis flowchart ........................................................................................................... 64

Server blade power-on problems flowchart .......................................................................................65

POST problems flowchart ............................................................................................................... 67

OS boot problems flowchart ...........................................................................................................68

Server fault indications flowchart ..................................................................................................... 70

POST error messages and beep codes....................................................................................................... 72

Contents 4

Battery replacement .................................................................................................................... 73

Regulatory compliance notices ..................................................................................................... 74

Regulatory compliance identification numbers............................................................................................. 74

Federal Communications Commission notice............................................................................................... 74

FCC rating label............................................................................................................................ 74

Class A equipment......................................................................................................................... 75

Class B equipment......................................................................................................................... 75

Declaration of conformity for products marked with the FCC logo, United States only....................................... 75

Modifications.......................................................................................................................................... 76

Cables................................................................................................................................................... 76

Canadian notice (Avis Canadien).............................................................................................................. 76

European Union regulatory notice .............................................................................................................76

Disposal of waste equipment by users in private households in the European Union......................................... 77

Japanese notice ...................................................................................................................................... 77

BSMI notice............................................................................................................................................ 77

Korean notice ......................................................................................................................................... 78

Laser compliance .................................................................................................................................... 78

Battery replacement notice........................................................................................................................ 78

Taiwan battery recycling notice................................................................................................................. 79

Electrostatic discharge................................................................................................................. 80

Preventing electrostatic discharge.............................................................................................................. 80

Grounding methods to prevent electrostatic discharge.................................................................................. 80

Specifications............................................................................................................................. 81

Environmental specifications ..................................................................................................................... 81

Server blade specifications....................................................................................................................... 81

Technical support........................................................................................................................ 82

Before you contact HP.............................................................................................................................. 82

HP contact information............................................................................................................................. 82

Customer Self Repair ...............................................................................................................................82

Acronyms and abbreviations........................................................................................................ 90

Index......................................................................................................................................... 94

Contents 5

Component identification

In this section

Front panel components ............................................................................................................................ 6

Front panel LEDs ...................................................................................................................................... 7

SAS and SATA hard drive LEDs ................................................................................................................. 8

SAS and SATA hard drive LED combinations............................................................................................... 8

System board components......................................................................................................................... 9

Hard drive backplane components........................................................................................................... 12

Local I/O cable ..................................................................................................................................... 13

Front panel components

Item Description

1 Hard drive bay 1 2 Hard drive bay 2 3 Hard drive bay 3 4 Hard drive bay 4 5 Server blade handle 6 Server blade handle release button 7 Serial label pull tag 8 Local I/O cable connector* 9 Power On/Standby button

* The local I/O cable connector is used with the local I/O cable to perform some server blade configuration and diagnostic procedures.

Component identification 6

Front panel LEDs

Item Description Status

1 UID LED Blue = Identified

Blue flashing = Active remote management Off = No active remote management

2 Health LED Green = Normal operation

Amber flashing = Degraded condition Red flashing = Critical condition

3 NIC 1 LED* Green = Network linked

Green flashing = Network activity Off = No link or activity

4 NIC 2 LED* Green = Network linked

Green flashing = Network activity Off = No link or activity

5 NIC 3 LED* Green = Network linked

Green flashing = Network activity Off = No link or activity

6 NIC 4 LED* Green = Network linked

Green flashing = Network activity Off = No link or activity

7 System power LED Green = On

Amber = Standby (auxiliary power available) Off = Off

* Actual NIC numbers depend on several factors, including the operating system installed on the server blade.

Component identification 7

SAS and SATA hard drive LEDs

Item Description

1 Fault/UID LED (amber/blue) 2 Online LED (green)

SAS and SATA hard drive LED combinations

Online/activity LED (green)

On, off, or flashing

On, off, or flashing Steadily blue

On Off The drive is online, but it is not active currently. Flashing regularly

(1 Hz)

Flashing regularly (1 Hz)

Flashing irregularly

Flashing irregularly Off The drive is active, and it is operating normally.

Fault/UID LED (amber/blue)

Alternating amber and blue

Amber, flashing regularly (1 Hz)

Off

Amber, flashing regularly (1 Hz)

Interpretation

The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application.

The drive is operating normally, and it has been selected by a management application.

A predictive failure alert has been received for this drive. Replace the drive as soon as possible.

Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.

The drive is part of an array that is undergoing capacity expansion or stripe migration, but a predictive failure alert has been received for this drive. To minimize the risk of data loss, do not replace the drive until the expansion or migration is complete.

Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.

The drive is rebuilding, or it is part of an array that is undergoing capacity expansion or stripe migration.

The drive is active, but a predictive failure alert has been received for this drive. Replace the drive as soon as possible.

Component identification 8

Online/activity LED (green)

Off Steadily amber

Fault/UID LED (amber/blue)

Interpretation

A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible.

Off

Amber, flashing regularly (1 Hz)

Off Off

A predictive failure alert has been received for this drive. Replace the drive as soon as possible.

The drive is offline, a spare, or not configured as part of an array.

System board components

Item Description

1 Processor socket 1 (populated) 2 System board thumbscrew 3 Processor socket 2 4 Bezel LED connector 5 Hard drive backplane connector 6 System battery 7 System maintenance switch (SW3) 8 Embedded NICs 9 Mezzanine connector 2 (Type I or Type II mezzanine) 10 Enclosure connector 1 11 Mezzanine connector 1 (Type I mezzanine only) 12 System board thumbscrew 13 Mezzanine connector 3 (Type I or Type II mezzanine) 14 Enclosure connector 2 15 System board thumbscrew 16 FBDIMM slots (1-12)

Component identification 9

The symbols HP ProLiant BL480c Server Blade Installation Instructions that ship with the server blade.

correspond to the symbols located on the interconnect bays. For more information, see the

FBDIMM slot numbering

FBDIMM slots Memory bank Memory branch

1 and 4 A 0 7 and 10 B 1 2 and 5 C 0 8 and 11 D 1 3 and 6 E 0 9 and 12 F 1

Mezzanine connector definitions

Item PCIe

Mezzanine connector 1 x4, Type I mezzanine card only Mezzanine connector 2 x8, Type I or II mezzanine card Mezzanine connector 3 x8, Type I or II mezzanine card

A PCIe x4 mezzanine connector supports x8 cards at up to x4 speeds. A PCIe x8 mezzanine connector supports x16

System maintenance switch

cards at up to x8 speeds.

Position Function Default

1* iLO 2 security override Off 2 Configuration lock Off 3 Reserved Off 4 Reserved Off 5* Password disabled Off

Component identification 10

Position Function Default

6* Reset configuration Off 7 Reserved Off 8 Reserved Off

*To access redundant ROM, set S1, S5, and S6 to ON.

System maintenance switch procedures

When you perform troubleshooting steps, this guide may instruct you to perform the following procedures:

• Clear the system configuration.

• Access the redundant ROM.

To complete these procedures, you must change physical settings on the system maintenance switch.

Clearing the system configuration

RBSU can be used to restore the factory default configuration. For more information, see "HP ROM-Based Setup Utility (on page 48)." If the system is unable to boot into RBSU, use the following steps to clear the system configuration:

1. Power down the server blade (on page 14).

2. Remove the server blade (on page 15).

3. Remove the access panel (on page 15).

4. Change position 6 of the system maintenance switch to on.

5. Install the access panel (on page 16).

6. Install the server blade in the enclosure and power up the server blade.

7. Wait for the POST message that prompts you to change the switch setting:

Maintenance switch detected in the "On" position. Power off the server and turn switch to the "Off" position.

8. Repeat steps 1 through 3.

9. Change position 6 of the system maintenance switch to off.

10. Repeat steps 5 through 7.

IMPORTANT: When the server blade boots after NVRAM is cleared, a delay of up to 2 minutes is normal.

During this delay, the system appears non-functional. Do not attempt any procedures during the delay.

Accessing the redundant ROM

If the system ROM is corrupted, the system automatically switches to the redundant ROM in most cases. If the system does not automatically switch to the redundant ROM, perform the following steps:

1. Power down the server blade (on page 14).

2. Remove the server blade (on page 15).

3. Remove the access panel (on page 15).

4. Change positions 1, 5, and 6 of the system maintenance switch to on.

5. Install the access panel (on page 16).

6. Install the server blade in the enclosure and power up the server blade.

7. After the system beeps, repeat steps 1 through 3.

8. Change positions 1, 5, and 6 of system maintenance switch to off.

Component identification 11

Repeat steps 5 and 6.

If both the current and backup versions of the ROM are corrupt, return the system board for a service replacement.

To switch to the backup ROM when the System ROM is not corrupt, use RBSU.

Hard drive backplane components

Item Description

1 Hard drive connectors 2 Internal USB connector 3 HP Smart Array P400i Controller battery pack (optional) 4 System board connector 5 HP Smart Array P400i Controller cache module 6 Thumbscrews

Component identification 12

Local I/O cable

Item Connector Description

1 Server blade

2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial

For connecting to the local I/O cable connector on the server blade front panel

For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures

Component identification 13

Operations

In this section

Power up the server blade....................................................................................................................... 14

Power down the server blade .................................................................................................................. 14

Remove the server blade ......................................................................................................................... 15

Remove the access panel ........................................................................................................................ 15

Install the access panel ........................................................................................................................... 16

Power up the server blade

The Onboard Administrator initiates an automatic power-up sequence when the server blade is installed. If the default setting is changed, use one of the following methods to power up the server blade:

• Use a virtual power button selection through iLO 2.

• Press and release the Power On/Standby button.

When the server blade goes from the standby mode to the full power mode, the system power LED changes from amber to green.

For more information about the Onboard Administrator, see the HP BladeSystem c7000 Enclosure Setup and Installation Guide on the documentation CD.

For more information about iLO 2, see "iLO 2 Standard Blade Edition technology (on page 52)."

Power down the server blade

Before powering down the server blade for any upgrade or maintenance procedures, perform a backup of critical server data and programs.

Depending on the Onboard Administrator configuration, use one of the following methods to power down the server blade:

• Use a virtual power button selection through iLO 2.

This method initiates a controlled remote shutdown of applications and the OS before the server blade enters standby mode.

• Press and release the Power On/Standby button.

This method initiates a controlled shutdown of applications and the OS before the server blade enters standby mode.

• Press and hold the Power On/Standby button for more than 4 seconds to force the server blade to

shut down. This method forces the server blade to enter standby mode without properly exiting applications and

the OS. It provides an emergency shutdown method in the event of a hung application.

IMPORTANT: When the server blade is in standby mode, auxiliary power is still being provided. To

remove all power from the server blade, remove the server blade from the enclosure.

Operations 14

After initiating a virtual power down command, be sure that the server blade goes into standby mode by observing that the system power LED is amber.

Remove the server blade

1. Identify the proper server blade.

2. Power down the server blade (on page 14).

3. Remove the server blade.

4. Place the server blade on a flat, level work surface.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and

the internal system components to cool before touching them.

CAUTION: To prevent damage to electrical components, properly ground the server blade before

beginning any installation procedure. Improper grounding can cause ESD.

Remove the access panel

To remove the component:

1. Power down the server blade (on page 14).

2. Remove the server blade (on page 15).

3. Lift the access panel latch and slide the access panel to the rear.

4. Remove the access panel.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and

the internal system components to cool before touching them.

CAUTION: To prevent damage to electrical components, properly ground the server blade before

beginning any installation procedure. Improper grounding can cause ESD.

Operations 15

Install the access panel

1. Place the access panel on top of the server blade with the hood latch open. Allow the panel to

extend past the rear of the server blade approximately 0.8 cm (0.2 in).

2. Engage the anchoring pin with the corresponding hole in the latch.

3. Push down on the hood latch. The access panel slides to a closed position.

Operations 16

Setup

In this section

Installing an HP BladeSystem c-Class enclosure.......................................................................................... 17

Installing server blade options.................................................................................................................. 17

Installing interconnect modules................................................................................................................. 17

Installing a server blade.......................................................................................................................... 18

Connecting to the network....................................................................................................................... 23

Completing the configuration................................................................................................................... 23

Installing an HP BladeSystem c-Class enclosure

Before performing any server blade-specific procedures, install an HP BladeSystem c-Class enclosure. The most current documentation for server blades and other HP BladeSystem components is available at

the HP website (http://www.hp.com/go/bladesystem/documentation Documentation is also available in the following locations:

• Documentation CD that ships with the enclosure

• HP Business Support Center website (http://www.hp.com/support)

• HP Technical Documentation website (http://docs.hp.com)

Installing server blade options

Before installing and initializing the server blade, install any server blade options, such as an additional processor, hard drive, or mezzanine card.

Installing interconnect modules

For specific steps to install interconnect modules, see the documentation that ships with the interconnect module.

Setup 17

Interconnect device mapping

To support network connections for specific signals, install an interconnect module in the bay corresponding to the embedded NIC or mezzanine signals.

Server blade signal Interconnect bay Interconnect bay labels

NIC 1 (Embedded) 1 NIC 2 (Embedded) 2

NIC 3 (Embedded) 1 NIC 4 (Embedded) 2 Mezzanine 1 3 and 4 Mezzanine 2 5 and 6

Mezzanine 3 7 and 8

7 and 8

5 and 6

For detailed port mapping information, see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website (http://www.hp.com/go/bladesystem/documentation

Installing a server blade

The HP BladeSystem c7000 Enclosure ships with four device bay shelves to support half-height devices. To install a full-height device, remove the device bay shelf and the corresponding blanks.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade or the

enclosure unless all hard drive and device bays are populated with either a component or a blank.

To install a server blade:

Setup 18

Remove the blank.

2. Remove the three adjacent blanks.

3. Slide the device bay shelf locking tab to the left to open it.

Setup 19

Push the device bay shelf back until it stops, lift the right side slightly to disengage the two tabs from

the divider wall, and then rotate the right edge downward (clockwise).

5. Lift the left side of the device bay shelf to disengage the three tabs from the divider wall, and then

remove it from the enclosure.

Setup 20

Remove the connector covers.

7. Prepare the server blade for installation.

Setup 21

Install the server blade.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade or the

enclosure unless all hard drive and device bays are populated with either a component or a blank.

9. Configure a full-height device bay blank: a. Locate the coupler plate that ships with the server blade. b. Install the coupler plate on top of the blank, and then slide the coupler plate forward until it locks

into place.

Setup 22

Install the second blank onto the tabs on the coupler plate, and then slide the second blank back

until it locks into place.

10. Install the full-height blank into the device bay.

Connecting to the network

To connect the HP BladeSystem to a network, each enclosure must be configured with network interconnect devices to manage signals between the server blades and the external network.

Two types of interconnect modules are available for HP BladeSystem c-Class enclosures: Pass-thru modules and switch modules. For more information about interconnect module options, see the HP website (http://www.hp.com/go/bladesystem/interconnects

Completing the configuration

To complete the server blade and HP BladeSystem configuration, see the overview card that ships with the enclosure.

Setup 23

Hardware options installation

In this section

Introduction ........................................................................................................................................... 24

Hot-plug SAS or SATA hard drive option................................................................................................... 24

Processor option..................................................................................................................................... 25

Memory option ...................................................................................................................................... 32

Mezzanine card option........................................................................................................................... 36

HP Smart Array P400i Controller battery pack........................................................................................... 37

Introduction

If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and

the internal system components to cool before touching them.

CAUTION: To prevent damage to electrical components, properly ground the server before beginning any

installation procedure. Improper grounding can cause electrostatic discharge.

Hot-plug SAS or SATA hard drive option

The server blade supports up to four hot-plug SAS or SATA drives.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade or the

enclosure unless all hard drive and device bays are populated with either a component or a blank.

1. Remove the hard drive blank.

Hardware options installation 24

Prepare the hard drive.

3. Install the hard drive.

4. Determine the status of the hard drive from the hot-plug hard drive LEDs ("SAS and SATA hard drive

LEDs" on page 8).

5. Resume normal server blade operations.

Processor option

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and

the internal system components to cool before touching them.

CAUTION: To avoid damage to the system board:

• Do not touch the processor socket contacts.

• Always install the processor socket cover after removing the processor from the socket.

• Do not tilt or slide the processor when lowering the processor into the socket.

CAUTION: To avoid damage to the processor:

Hardware options installation 25

• Handle the processor only by the edges.

• Do not touch the bottom of the processor, especially the contact area.

CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor

configurations must contain processors with the same part number.

CAUTION: To prevent possible server blade overheating, always populate processor socket 2 with a

processor and a heatsink or a processor cover and a heatsink blank.

CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the heatsink is

removed from the processor after it has been installed.

IMPORTANT: When installing the heatsink, align the guide pins on the processor retention bracket with

the alignment holes in the heatsink.

IMPORTANT: Processor socket 1 must always be populated. If processor socket 1 is empty, the server

blade does not power up.

NOTE: Do not discard the processor protective cover. Always install the processor protective cover if the

processor is removed from the socket.

To install a processor:

1. Power down the server blade (on page 14).

2. Remove the server blade (on page 15).

3. Remove all hard drives and hard drive blanks.

4. Remove the access panel (on page 15).

CAUTION: Remove all hard drives and hard drive blanks before removing the hard drive backplane.

5. Remove the hard drive backplane.

Hardware options installation 26

Remove the front panel/hard drive cage assembly.

7. Remove the heatsink blank. Retain the heatsink blank for future use.

Hardware options installation 27

Open the processor retaining latch and the processor socket retaining bracket.

9. Remove the processor socket protective cover.

IMPORTANT: Be sure the processor remains inside the processor installation tool.

Hardware options installation 28

If the processor has separated from the installation tool, carefully re-insert the processor in the tool.

10.

11. Align the processor installation tool with the socket and install the processor.

Hardware options installation 29

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