HP PROLIANT BL465C G5 User Manual

HP ProLiant BL465c Generation 5 Server Blade Maintenance and Service Guide

Part Number 454506-003
May 2008 (Third Edition)

© Copyright 2007, 2008 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
AMD Opteron is a trademark of Advanced Micro Devices, Inc.

Intended audience

This guide is for an experienced service technician. HP assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with hazardous energy levels and
are familiar with weight and stability precautions for rack installations.

Contents

Customer self repair ...................................................................................................................... 5

Parts only warranty service............................................................................................................................5

Illustrated parts catalog ............................................................................................................... 16

Server blade components............................................................................................................................16

Removal and replacement procedures........................................................................................... 21

Required tools............................................................................................................................................21

Safety considerations..................................................................................................................................21

Preventing electrostatic discharge ......................................................................................................21

Server blade warnings and cautions ..................................................................................................21

Symbols on equipment......................................................................................................................22

Server blade preparation ............................................................................................................................22

Power down the server blade ............................................................................................................23

Remove the server blade................................................................................................................... 23

Access panel .............................................................................................................................................24

Hard drive blank........................................................................................................................................24

Hard drive.................................................................................................................................................25

DIMM baffle.............................................................................................................................................. 26

DIMMs......................................................................................................................................................27

Hard drive backplane................................................................................................................................. 28

Front panel/hard drive cage assembly .........................................................................................................28

Mezzanine card ........................................................................................................................................ 29

HP Smart Array E200i Controller cache module ............................................................................................30

HP Smart Array E200i Controller cache module battery pack .........................................................................31

Server blade handle...................................................................................................................................32

Release button ...........................................................................................................................................33

Heatsink.................................................................................................................................................... 34

Processor................................................................................................................................................... 36

System board ............................................................................................................................................ 40

System battery ...........................................................................................................................................46

Cabling ..................................................................................................................................... 48

Using the HP c-Class Blade SUV Cable......................................................................................................... 48

Connecting locally to a server blade with video and USB devices ...................................................................48

Accessing a server blade with local KVM ...........................................................................................48

Accessing local media devices ..........................................................................................................49

Diagnostic tools .......................................................................................................................... 51

Troubleshooting resources...........................................................................................................................51

HP Insight Diagnostics ................................................................................................................................51

HP Insight Diagnostics survey functionality ....................................................................................................51

Integrated Management Log........................................................................................................................52

Array Diagnostic Utility...............................................................................................................................52

HP Systems Insight Manager .......................................................................................................................52

HP Instant Support Enterprise Edition............................................................................................................ 53

Web-Based Enterprise Service .....................................................................................................................53

Contents 3

Open Services Event Manager ....................................................................................................................53

USB support and functionality...................................................................................................................... 53

USB support .................................................................................................................................... 53

Internal USB functionality ..................................................................................................................54

External USB functionality ................................................................................................................. 54

Component identification............................................................................................................. 55

Front panel components..............................................................................................................................55

Front panel LEDs ........................................................................................................................................56

SAS and SATA hard drive LEDs ...................................................................................................................57

SAS and SATA hard drive LED combinations ................................................................................................57

System board components ..........................................................................................................................58

Mezzanine connector definitions ....................................................................................................... 59

DIMM slot numbering .......................................................................................................................59

System maintenance switch ...............................................................................................................59

System maintenance switch procedures ..............................................................................................60

HP c-Class Blade SUV Cable .......................................................................................................................61

Specifications............................................................................................................................. 62

Environmental specifications........................................................................................................................62

Server blade specifications..........................................................................................................................62

Acronyms and abbreviations........................................................................................................ 63

Index......................................................................................................................................... 65

Contents 4

Customer self repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

•

Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.

•

Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.

NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer
warranty, HP requires that an authorized service provider replace the part. These parts are identified as
"No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will help
you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP, you
must ship the defective part back to HP within a defined period of time, normally five (5) business days.
The defective part must be returned with the associated documentation in the provided shipping material.
Failure to return the defective part may result in HP billing you for the replacement. With a customer self
repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about HP's Customer Self Repair program, contact your local service provider. For
the North American program, refer to the HP website (http://www.hp.com/go/selfrepair

Parts only warranty service

Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only
warranty service, HP will provide replacement parts free of charge.

For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.

).

Réparation par le client (CSR)

Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client)
afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant
la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut
être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces
CSR:

Customer self repair 5

•

Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront
facturés.

•

Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type
de garantie applicable à votre produit.

REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit
effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue
illustré.

Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance
téléphonique, appelez le Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de
rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous
devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation
doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se
réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte
l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à
utiliser.

Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
(http://www.hp.com/go/selfrepair

).

Service de garantie "pièces seules"

Votre garantie limitée HP peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de
rechange fournies par HP ne sont pas facturées.

Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez
à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

Riparazione da parte del cliente

Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di
assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente
al cliente per la sostituzione. Vi sono due categorie di parti CSR:

•

Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida
la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.

•

Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di
componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP,
potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.

Customer self repair 6

NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare
la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti
sono identificate da un "No" nel Catalogo illustrato dei componenti.

In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP
specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente
difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e
resa e sceglie il corriere/vettore da utilizzare.

Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
programma in Nord America fare riferimento al sito Web HP (http://www.hp.com/go/selfrepair

Servizio di garanzia per i soli componenti

La garanzia limitata HP può includere un servizio di garanzia per i soli componenti. Nei termini di
garanzia del servizio per i soli componenti, HP fornirà gratuitamente le parti di ricambio.

).

Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione
da parte del cliente. Se il cliente invece richiede la sostituzione ad HP, dovrà sostenere le spese di
spedizione e di manodopera per il servizio.

Customer Self Repair

HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und
höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP
Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden
kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien
unterteilt:

•

Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten
für diesen Service berechnet.

•

Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen
lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen
Garantiebedingungen zusätzliche Kosten anfallen.

HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen
einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center

Customer self repair 7

anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR­Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden
muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung
stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf
und bestimmt den Kurier-/Frachtdienst.

Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
(http://www.hp.com/go/selfrepair

).

Parts-only Warranty Service (Garantieservice
ausschließlich für Teile)

Ihre HP Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice
ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt HP Ersatzteile
kostenlos zur Verfügung.

Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.

Reparaciones del propio cliente

Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer
Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de
realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los
proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el
uso de un componente CSR, HP le enviará dicho componente directamente para que realice su
sustitución. Los componentes CSR se clasifican en dos categorías:

•

Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si
solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.

•

Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo,
si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del
tipo de servicio de garantía correspondiente al producto.

NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para
que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios
autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra
"No" en el catálogo ilustrado de componentes.

Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega
en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al

Customer self repair 8

Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de
materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos
deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En
el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío
y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.

Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase
en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica,
visite la página web de HP siguiente (http://www.hp.com/go/selfrepair

).

Servicio de garantía exclusivo de componentes

La garantía limitada de HP puede que incluya un servicio de garantía exclusivo de componentes. Según
las condiciones de este servicio exclusivo de componentes, HP le facilitará los componentes de repuesto
sin cargo adicional alguno.

Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes
por parte del usuario (CSR). Si solicita a HP que realice la sustitución de estos componentes, tendrá que
hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

Customer Self Repair

Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner)
bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:

•

Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht.

•

Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te
vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type
garantieservice voor het product.

OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband
met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden
vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".

Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde

Customer self repair 9

periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen.
Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.

Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair

Garantieservice "Parts Only"

Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen
van de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen.

Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u HP verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht.

).

Reparo feito pelo cliente

Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o
reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao
cliente. Existem duas categorias de peças CSR:

•

Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua
essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

•

Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas
para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a
cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a
peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for
necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente
cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no
material de transporte fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a HP paga todas as despesas de transporte e de devolução da peça e
determina a transportadora/serviço postal a ser utilizado.

Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com
o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
(http://www.hp.com/go/selfrepair

).

Customer self repair 10

Serviço de garantia apenas para peças

A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos
do serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma
taxa.

No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

Customer self repair 11

Customer self repair 12

Customer self repair 13

Customer self repair 14

Customer self repair 15

Illustrated parts catalog

Server blade components

Item Description

1 Access panel 461128-001 Mandatory1
2 Hard drive blank 392613-001 Mandatory1
3 Front panel/hard drive cage assembly with front panel LED/board 418271-001 Mandatory1
4 Processors — —

5 Heatsink with thermal grease 418274-001 Optional2
6 Hard drives — —

a) 2.3-GHz AMD Opteron™ Model 2356** 448035-001 Optional2
b) 2.2-GHz AMD Opteron™ Model 2354* ** 448034-001 Optional2
c) 2.1-GHz AMD Opteron™ Model 2352* ** 448033-001 Optional2
d) 1.9-GHz AMD Opteron™ Model 2347 HE* ** 457124-001 Optional2

Spare part
number

Illustrated parts catalog 16

Customer self
repair (on
page 5)

Item Description

Spare part
number

Customer self
repair (on
page 5)

7 DIMMs — —

a) 72-GB, 3G, SAS, SFF, 15,000-rpm, dual-port 418398-001 Mandatory1
b) 72-GB, 3G, SAS, SFF, 15,000-rpm* 432321-001 Mandatory1
c) 36-GB, 3G, SAS, SFF, 15,000-rpm, dual-port* 418397-001 Mandatory1
d) 36-GB, 3G, SAS, SFF, 15,000-rpm* 432322-001 Mandatory1
e) 146-GB, 3G, SAS, SFF, 10,000-rpm, dual-port* 418399-001 Mandatory1
f) 146-GB, 3G, SAS, SFF, 10,000-rpm* 432320-001 Mandatory1
g) 72-GB, 3G, SAS, SFF, 10,000-rpm, dual-port* 389346-001 Mandatory1
h) 72-GB, 3G, SAS, SFF, 10,000-rpm* 434916-001 Mandatory1
i) 36-GB, 3G, SAS, SFF, 10,000-rpm* 376596-001 Mandatory1
j) 120-GB, 1.5G, SATA, SFF, 5,400-rpm* 431908-001 Mandatory1
k) 60-GB, 1.5G, SATA, SFF, 5,400-rpm* 405419-001 Mandatory1

a) 512-MB, PC2-5300 DIMM 416355-001 Mandatory1
b) 1-GB, PC2-5300 DIMM* 416356-001 Mandatory1

8 Hard drive backplane 418270-001 Optional2
9 System board 447463-001 Optional2
10 Battery-backed write cache components — —

11 System battery* 234556-001 Mandatory1
12 HP c-Class Blade SUV Cable* 416003-001 Mandatory1
13 Fibre Channel mezzanine* — —

c) 2-GB, PC2-5300 DIMM* 432668-001 Mandatory1
d) 4-GB, PC2-5300 DIMM* 432670-001 Mandatory1
e) 8-GB, PC2-5300 DIMM* 432671-001 Mandatory1
g) 2-GB, PC2-5300, low-power, registered DIMM* 416357-001 Mandatory1
h) 4-GB, PC2-5300, low-power, registered DIMM (RoHS)* 487945-001 Mandatory1

a) HP Smart Array E200i Controller cache module, 64-MB* 412800-001 Mandatory1
b) HP Smart Array E200i Controller cache module, 128-MB* 351518-001 Mandatory1
c) HP Smart Array E200i Controller battery pack* 307132-001 Mandatory1

a) Emulex LPe1105-HP 4Gb FC HBA for HP c-Class BladeSystem 405921-001 Mandatory1
b) QLogic QMH2462 4Gb FC HBA for HP c-Class BladeSystem 405920-001 Mandatory1
c) HP NC325m PCI Express Quad Port Gigabit Server Adapter for

c-Class BladeSystem
d) HP NC326m PCI Express Dual Port 1Gb Server Adapter for c-

Class BladeSystem
e) HP NC360m HBA for c-Class BladeSystem 448068-001 Mandatory1

436011-001 Mandatory

419330-001 Mandatory

1

1

Illustrated parts catalog 17

Item Description

Spare part
number

Customer self
repair (on
page 5)

14 Hardware and plastics kit 418272-001 Mandatory1

15 Server blade handle kit 434104-001 Optional2

*Not shown
**Do not mix processors with different model numbers, speeds, cache sizes, or power consumption.

1

Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be

charged for the travel and labor costs of this service.

2

Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that HP replace them for you, there may or may not be additional charges, depending on the
type of warranty service designated for your product.

3

No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires
that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts
Catalog.

1

Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP
de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

2

Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer
ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.

3

No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour
que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé.
Ces pièces sont identifiées par la mention “Non” dans le Catalogue illustré.

1

Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.

2

Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese
addizionali a seconda del tipo di garanzia previsto per il prodotto.

3

No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un “No” nel Catalogo illustrato dei componenti.

1

Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn
Sie diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet.

f) HP NC364m Quad Port 1GbE BL-c Adapter 448066-001 Mandatory1
g) HP NC373m PCI Express Dual Port Multifunction Gigabit Server

430548-001 Mandatory

Adapter for c-Class BladeSystem
h) HP NC512m Dual Port 10GbE Multifunction BL-c Adapter 448515-001 Mandatory1

a) Heatsink blank* — —
b) Enclosure connector cover* — —
c) DIMM baffle* — —

a) Server blade handle* — —
b) Release button* — —
c) Server blade handle screw, Phillips head* — —
d) Release button screws, T-15 (2)* — —
e) Server blade handle nut* — —

1

Illustrated parts catalog 18

2

Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten
anfallen.

3

No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu
erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit
„No“ bzw. „Nein“ gekennzeichnet.

1

Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de
mano de obra de dicho servicio.

2

Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que
HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía
correspondiente al producto.

3

No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el
usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la
sustitución de estos componentes. Dichos componentes se identifican con la palabra “No” en el catálogo ilustrado de
componentes.

1

Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen
te vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.

2

Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.

3

No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de
garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".

1

Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

2

Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.

3

No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a
garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a
marca “No” (Não), no catálogo de peças ilustrado.

Illustrated parts catalog 19

Illustrated parts catalog 20

Removal and replacement procedures

Required tools

You need the following items for some procedures:

•

T-15 Torx screwdriver (provided inside the access panel)

•

Safety considerations

HP Insight Diagnostics software ("HP Insight Diagnostics" on page 51)

Before performing service procedures, review all the safety information.

Preventing electrostatic discharge

To prevent damaging the system, be aware of the precautions you need to follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the
device.

To prevent electrostatic damage:

•

Avoid hand contact by transporting and storing products in static-safe containers.

•

Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

•

Place parts on a grounded surface before removing them from their containers.

•

Avoid touching pins, leads, or circuitry.

•

Always be properly grounded when touching a static-sensitive component or assembly.

Server blade warnings and cautions

WARNING: To reduce the risk of shock or injury from high-current electrical energy, do not

remove the server blade access panel and then install the server blade into the enclosure.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

CAUTION: Do not operate the server blade with the access panel removed. Operating the

server blade in this manner results in improper airflow and improper cooling that can lead to
thermal damage.

Removal and replacement procedures 21

CAUTION: When performing non-hot-plug operations, you must power down the server blade

and/or the system. However, it may be necessary to leave the server blade powered up when
performing other operations, such as hot-plug installations or troubleshooting.

Symbols on equipment

The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.

This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this

enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no
user or field serviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this

enclosure.

This symbol on an RJ-45 receptacle indicates a network interface connection.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment,

do not plug telephone or telecommunications connectors into this receptacle.

This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to

cool before touching.

This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.

WARNING: To reduce the risk of personal injury or damage to the equipment,

observe local occupational health and safety requirements and guidelines for manual
material handling.

These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.

6.44 kg

14.20 lb

WARNING: To reduce the risk of injury from electric shock, remove all power cords

to completely disconnect power from the system.

Server blade preparation

To service any internal server blade component, power down the server blade and remove it from the
enclosure.

Removal and replacement procedures 22

Power down the server blade

Before powering down the server blade for any upgrade or maintenance procedures, perform a backup
of critical server data and programs.

Depending on the Onboard Administrator configuration, use one of the following methods to power down
the server blade:

•

Use a virtual power button selection through iLO 2.
This method initiates a controlled remote shutdown of applications and the OS before the server

blade enters standby mode.

•

Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server blade

enters standby mode.

•

Press and hold the Power On/Standby button for more than 4 seconds to force the server blade to
shut down.

This method forces the server blade to enter standby mode without properly exiting applications and
the OS. It provides an emergency shutdown method in the event of a hung application.

IMPORTANT: When the server blade is in standby mode, auxiliary power is still being

provided. To remove all power from the server blade, remove the server blade from the
enclosure.

After initiating a virtual power down command, be sure that the server blade goes into standby mode by
observing that the system power LED is amber.

Remove the server blade

To remove the component:

1.

Identify the proper server blade.

2.

Power down the server blade (on page 23).

3.

Remove the server blade.

Removal and replacement procedures 23

4.

Place the server blade on a flat, level work surface.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

CAUTION: To prevent damage to electrical components, properly ground the server blade

before beginning any installation procedure. Improper grounding can cause ESD.

Access panel

To remove the component:

1.

Power down the server blade (on page 23).

2.

Remove the server blade (on page 23).

3.

Lift the access panel latch and slide the access panel to the rear.

4.

Remove the access panel.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

CAUTION: To prevent damage to electrical components, properly ground the server blade

before beginning any installation procedure. Improper grounding can cause ESD.

To replace the component:

1.

Place the access panel on top of the server blade with the hood latch open. Allow the panel to
extend past the rear of the server blade approximately 0.8 cm (0.2 in).

2.

Engage the anchoring pin with the corresponding hole in the latch.

3.

Push down on the hood latch. The access panel slides to a closed position.

Hard drive blank

CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade

or the enclosure unless all hard drive and device bays are populated with either a component
or a blank.

Removal and replacement procedures 24

Remove the component as indicated.

To replace the blank, slide the blank into the bay until it locks into place.

Hard drive

To remove the component:

1.

Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and

SATA hard drive LED combinations" on page 57).

2.

Back up all server data on the hard drive.

3.

Remove the hard drive.

Removal and replacement procedures 25

To replace the component:

1.

Prepare the hard drive.

2.

Install the hard drive.

DIMM baffle

To remove the component:

1.

Power down the server blade (on page 23).

2.

Remove the server blade (on page 23).

3.

Remove the access panel ("Access panel" on page 24).

Removal and replacement procedures 26

4.

Remove the DIMM baffles.

To replace the component, reverse the removal procedure.

DIMMs

To remove the component:

1.

Power down the server blade (on page 23).

2.

Remove the server blade (on page 23).

3.

Remove the access panel ("Access panel" on page 24).

4.

Remove all DIMM baffles ("DIMM baffle" on page 26).

5.

Remove the DIMM.

To replace the component, reverse the removal procedure.

Removal and replacement procedures 27

Hard drive backplane

To remove the component:

1.

Power down the server blade (on page 23).

2.

Remove the server blade (on page 23).

3.

Remove the access panel ("Access panel" on page 24).

4.

Remove all hard drives ("Hard drive" on page 25).

5.

Remove all hard drive blanks ("Hard drive blank" on page 24).

CAUTION: Remove all hard drives and hard drive blanks before removing the hard drive

6.

backplane.

Remove the hard drive backplane.

To replace the component, reverse the removal procedure.

Front panel/hard drive cage assembly

To remove the component:

1.

Power down the server blade (on page 23).

2.

Remove the server blade (on page 23).

3.

Remove the access panel ("Access panel" on page 24).

4.

Remove all hard drives ("Hard drive" on page 25).

5.

Remove all hard drive blanks ("Hard drive blank" on page 24).

6.

Remove the hard drive backplane ("Hard drive backplane" on page 28).

Removal and replacement procedures 28

7.

Remove the front panel/hard drive cage assembly.

To replace the component, reverse the removal procedure.

Mezzanine card

Optional mezzanine cards enable network connectivity and provide Fibre Channel support. For
mezzanine card locations, see the system board components (on page 58).

To remove the component:

1.

Power down the server blade (on page 23).

2.

Remove the server blade (on page 23).

3.

Remove the access panel ("Access panel" on page 24).

4.

Remove the mezzanine card.

Removal and replacement procedures 29

To replace the component:

1.

Install the mezzanine card. Press down above the back side of the connector to seat the card.

2.

Install the access panel ("Access panel" on page 24).

3.

Install the server blade.

HP Smart Array E200i Controller cache module

To remove the component:

1.

Power down the server blade (on page 23).

2.

Remove the server blade (on page 23).

3.

Remove the access panel ("Access panel" on page 24).

4.

Remove all hard drives ("Hard drive" on page 25).

5.

Remove all hard drive blanks ("Hard drive blank" on page 24).

6.

Remove the hard drive backplane ("Hard drive backplane" on page 28).

7.

Remove the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on
page 28).

8.

Remove the USB key, if any ("System board components" on page 58).

Removal and replacement procedures 30

9.

Remove the HP Smart Array E200i Controller cache module.

To replace the component, reverse the removal procedure.

HP Smart Array E200i Controller cache module battery pack

The optional cache module battery pack provides the cache module with power to preserve cache data in
the event of an unexpected system shutdown.

To remove the component:

1.

Power down the server blade (on page 23).

2.

Remove the server blade (on page 23).

3.

Remove the access panel ("Access panel" on page 24).

4.

Remove all hard drives ("Hard drive" on page 25).

5.

Remove all hard drive blanks ("Hard drive blank" on page 24).

6.

Remove the hard drive backplane ("Hard drive backplane" on page 28).

7.

Remove the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on
page 28).

8.

Remove the USB key, if any ("System board components" on page 58).

9.

Remove the HP Smart Array E200i Controller cache module (on page 30).

Removal and replacement procedures 31

10.

Remove the HP Smart Array E200i Controller battery pack.

To replace the component, reverse the removal procedure.

Server blade handle

To remove the component:

1.

Power down the server blade (on page 23).

2.

Remove the server blade (on page 23).

3.

Remove the access panel ("Access panel" on page 24).

4.

Remove all hard drives ("Hard drive" on page 25).

5.

Remove all hard drive blanks ("Hard drive blank" on page 24).

6.

Remove the hard drive backplane ("Hard drive backplane" on page 28).

7.

Remove the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on
page 28).

Removal and replacement procedures 32

8.

Remove the server blade handle.

To replace the component, reverse the removal procedure.

Release button

To remove the component:

1.

Power down the server blade (on page 23).

2.

Remove the server blade (on page 23).

3.

Remove the access panel ("Access panel" on page 24).

4.

Remove all hard drives ("Hard drive" on page 25).

5.

Remove all hard drive blanks ("Hard drive blank" on page 24).

6.

Remove the hard drive backplane ("Hard drive backplane" on page 28).

7.

Remove the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on
page 28).

Removal and replacement procedures 33

8.

Remove the release button.

To replace the component, reverse the removal procedure.

Heatsink

To remove the component:

1.

Power down the server blade (on page 23).

2.

Remove the server blade (on page 23).

3.

Remove the access panel ("Access panel" on page 24).

4.

Remove the heatsink.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

Removal and replacement procedures 34

To replace the component:

1.

Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to
evaporate before continuing.

CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the

heatsink is removed from the processor after it has been installed.

2.

Apply all the grease to the top of the processor in one of the following patterns to ensure even
distribution.

3.

Remove the thermal interface protective cover from the heatsink.

CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an

"X" pattern).

NOTE: The T-15 Torx screwdriver is attached to the server access panel.

Removal and replacement procedures 35

4.

Install the heatsink.

5.

Install the access panel ("Access panel" on page 24).

6.

Install the server blade.

Processor

To remove the component:

1.

Power down the server blade (on page 23).

2.

Remove the server blade (on page 23).

3.

Remove the access panel ("Access panel" on page 24).

4.

Remove the heatsink ("Heatsink" on page 34).

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

CAUTION: To prevent possible server malfunction, do not mix processors of different speeds or

cache sizes. Refer to the label on the processor heatsink for a description of the processor.

CAUTION: To prevent possible server blade overheating, always populate each processor

socket with a processor socket cover and a heatsink blank or a processor and a heatsink.

IMPORTANT: Processor socket 1 must always be populated. If processor socket 1 is empty, the

server blade does not power up.

Removal and replacement procedures 36

5.

Open the processor retaining latch and the processor socket retaining bracket.

6.

Using your fingers, remove the failed processor.

To replace the component:

CAUTION: The pins on the processor socket are very fragile. Any damage to them may

require replacing the system board.

CAUTION: Failure to completely open the processor locking lever prevents the processor from

seating during installation, leading to hardware damage.

IMPORTANT: Be sure the processor remains inside the processor installation tool.

Removal and replacement procedures 37

1.

If the processor has separated from the installation tool, carefully re-insert the processor in the tool.

2.

Align the processor installation tool with the socket and install the processor.

CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides

on the processor and socket to properly align the processor with the socket.

Removal and replacement procedures 38

3.

Press down firmly until the processor installation tool clicks and separates from the processor, and
then remove the processor installation tool.

4.

Close the processor retaining bracket and the processor retaining latch.

5.

Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to
evaporate before continuing.

6.

Apply all the grease to the top of the processor in one of the following patterns to ensure even
distribution:

CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the

heatsink is removed from the processor after it has been installed.

Removal and replacement procedures 39

CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an

"X" pattern).

NOTE: The T-15 Torx screwdriver is attached to the server access panel.

7.

Install the heatsink.

8.

Install the access panel ("Access panel" on page 24).

9.

Install the server blade.

System board

To remove the component:

1.

Power down the server blade (on page 23).

Removal and replacement procedures 40

2.

Remove the server blade (on page 23).

3.

Remove the access panel ("Access panel" on page 24).

4.

Remove all hard drive blanks ("Hard drive blank" on page 24).

5.

Remove all hard drives ("Hard drive" on page 25).

6.

Remove the hard drive backplane ("Hard drive backplane" on page 28).

7.

Remove the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on
page 28).

8.

Remove all DIMM baffles ("DIMM baffle" on page 26).

9.

Remove all DIMMs ("DIMMs" on page 27).

10.

Remove any mezzanine cards ("Mezzanine card" on page 29).

11.

Remove the USB key, if any ("System board components" on page 58).

12.

Remove the cache module ("HP Smart Array E200i Controller cache module" on page 30).

13.

Remove the heatsink ("Heatsink" on page 34).

14.

Open the processor retaining latch and the processor socket retaining bracket.

Removal and replacement procedures 41

15.

Using your fingers, remove the processor from the failed system board.

CAUTION: To avoid damage to the system board:

• Do not touch the processor socket contacts.

• Always install the processor socket cover after removing the processor from the socket.

• Do not tilt or slide the processor when lowering the processor into the socket.

CAUTION: To avoid damage to the processor:

• Handle the processor only by the edges.

16.

• Do not touch the bottom of the processor, especially the contact area.

Remove the system board assembly.

To replace the system board:

Removal and replacement procedures 42

1.

Install the spare system board assembly.

2.

Prepare the processor socket on the spare system board:

a.

Remove the processor socket protective cover.

Removal and replacement procedures 43

b.

Open the processor retaining latch and the processor socket retaining bracket.

3.

Install the processor socket cover onto the processor socket of the failed system board.

4.

Install the processor on the spare system board.

CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides

on the processor and socket to properly align the processor with the socket. Refer to the server
blade hood label for specific instructions.

CAUTION: Always install the processor parallel to the system board to avoid damage to the

pins.

Removal and replacement procedures 44

5.

Close the processor retaining latch and the processor socket retaining bracket.

6.

Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab.
Allow the alcohol to evaporate before continuing.

7.

Apply all the grease to the top of the processor in one of the following patterns to ensure even
distribution:

CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the

heatsink is removed from the processor after it has been installed.

8.

Install the heatsink ("Heatsink" on page 34).

9.

Install all components removed from the failed system board.

IMPORTANT: Install all components with the same configuration that was used on the failed

system board.

After you replace the system board, you must re-enter the server serial number and the product ID.

Removal and replacement procedures 45

1.

During the server startup sequence, press the F9 key to access RBSU.

2.

Select the System Options menu.

3.

Select Serial Number. The following warning is displayed:

WARNING! WARNING! WARNING! The serial number is loaded into the system
during the manufacturing process and should NOT be modified. This option
should only be used by qualified service personnel. This value should
always match the serial number sticker located on the chassis.

4.

Press the Enter key to clear the warning.

5.

Enter the serial number and press the Enter key.

6.

Select Product ID.

7.

Enter the product ID and press the Enter key.

8.

Press the Esc key to close the menu.

9.

Press the Esc key to exit RBSU.

10.

Press the F10 key to confirm exiting RBSU. The server will automatically reboot.

System battery

If the server blade no longer automatically displays the correct date and time, you may need to replace
the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.

WARNING: The computer contains an internal lithium manganese dioxide, a vanadium

pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than 60°C (140°F).

• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

• Replace only with the spare designated for this product.

To remove the component:

1.

Power down the server blade (on page 23).

2.

Remove the server blade (on page 23).

3.

Remove the access panel ("Access panel" on page 24).

4.

Identify the battery location ("System board components" on page 58).

Removal and replacement procedures 46

5.

Remove the battery.

IMPORTANT: Replacing the system board battery resets the system ROM to its default

configuration. After replacing the battery, reconfigure the system through RBSU.

To replace the component, reverse the removal procedure.

Removal and replacement procedures 47

Cabling

Using the HP c-Class Blade SUV Cable

The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration,
and diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV

Connecting locally to a server blade with video and USB devices

cable connectors, see "HP c-Class Blade SUV Cable (on page 61)."

Use the SUV cable to connect a monitor and any of the following USB devices:

•

USB hub

•

USB keyboard

•

USB mouse

•

USB CD/DVD-ROM drive

•

USB diskette drive

Numerous configurations are possible. This section offers two possible configurations. For more
information, see "USB support and functionality (on page 53)."

Accessing a server blade with local KVM

For this configuration, a USB hub is not necessary. To connect additional devices, use a USB hub.

CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the

release buttons on the sides of the connector. Failure to do so can result in damage to the

1.

2.

3.

equipment.

Connect the SUV cable to the server blade.
Connect the video connector to a monitor.
Connect a USB mouse to one USB connector.

Cabling 48

4.

Connect a USB keyboard to the second USB connector.

Item Description

1 Monitor

2 USB mouse

3 USB keyboard

4 HP c-Class Blade SUV Cable

Accessing local media devices

Use the following configuration when configuring a server blade or loading software updates and
patches from a USB CD/DVD-ROM or a USB diskette.

Use a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the server blade. The
USB hub provides additional connections.

1.

Connect the HP c-Class Blade SUV cable to the server blade.

2.

Connect the video connector to a monitor.

3.

Connect a USB hub to one USB connector.

4.

Connect the following to the USB hub:

o

USB CD/DVD-ROM drive

o

USB keyboard

o

USB mouse

Cabling 49

o

USB diskette drive

Item Description

1 Monitor

2 USB CD/DVD-ROM drive or diskette drive

3 USB keyboard

4 USB hub

5 USB mouse

6 HP c-Class Blade SUV Cable

Cabling 50

Diagnostic tools

Troubleshooting resources

The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem­specific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a
language:

•

English (http://www.hp.com/support/ProLiant_TSG_en)

•

French (http://www.hp.com/support/ProLiant_TSG_fr)

•

Italian (http://www.hp.com/support/ProLiant_TSG_it)

•

Spanish (http://www.hp.com/support/ProLiant_TSG_sp)

•

German (http://www.hp.com/support/ProLiant_TSG_gr)

•

Dutch (http://www.hp.com/support/ProLiant_TSG_nl)

•

Japanese (http://www.hp.com/support/ProLiant_TSG_jp)

The HP BladeSystem c-Class Enclosure Troubleshooting Guide provides procedures and solutions for
troubleshooting HP BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to
troubleshoot enclosures, and it includes a flowchart to help you navigate the troubleshooting process. To
view the guide, see the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en

HP Insight Diagnostics

HP Insight Diagnostics is a proactive server blade management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server blade installations, troubleshoot problems, and perform repair validation.

HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, launch the SmartStart CD.

HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server blade management. Available in Microsoft® Windows®
and Linux versions, the utility helps to ensure proper system operation.

For more information or to download the utility, refer to the HP website
(http://www.hp.com/servers/diags

).

).

HP Insight Diagnostics survey functionality

HP Insight Diagnostics (on page 51) provides survey functionality that gathers critical hardware and
software information on ProLiant server blades.

Diagnostic tools 51

This functionality supports operating systems that may not be supported by the server blade. For operating
systems supported by the server blade, see the HP website (http://www.hp.com/go/supportos).

If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.

Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can
be installed through the HP PSP.

NOTE: The current version of SmartStart provides the memory spare part numbers for the

server blade. To download the latest version, see the HP website
(http://www.hp.com/support

).

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each
event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

•

From within HP SIM ("HP Systems Insight Manager" on page 52)

•

From within Survey Utility

•

From within operating system-specific IML viewers

o

For NetWare: IML Viewer

o

For Windows®: IML Viewer

o

For Linux: IML Viewer Application

•

From within the iLO 2 user interface

•

From within HP Insight Diagnostics (on page 51)

For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.

Array Diagnostic Utility

The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage
controllers and disk drives. This report provides vital information to assist in identifying faults or conditions
that may require attention. ADU can be accessed from the SmartStart CD or downloaded from the HP
website (http://www.hp.com

).

HP Systems Insight Manager

HP SIM is a web-based application that allows system administrators to accomplish normal administrative
tasks from any remote location, using a web browser. HP SIM provides device management capabilities
that consolidate and integrate management data from HP and third-party devices.

IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for

processors, SAS and SCSI hard drives, and memory modules.

For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or
the HP SIM website (http://www.hp.com/go/hpsim

).

Diagnostic tools 52

HP Instant Support Enterprise Edition

ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices, a
feature of HP support. ISEE provides continuous hardware event monitoring and automated notification to
identify and prevent potential critical problems. Through remote diagnostic scripts and vital system
configuration information collected about your systems, ISEE enables fast restoration of your systems.
Install ISEE on your systems to help mitigate risk and prevent potential critical problems.

For more information on ISEE, refer to the HP website
(http://www.hp.com/hps/hardware/hw_enterprise.html

).
To download HP ISEE, visit the HP website (http://www.hp.com/hps/hardware/hw_downloads.html
For installation information, refer to the HP ISEE Client Installation and Upgrade Guide

(ftp://ftp.hp.com/pub/services/hardware/info/isee_client.pdf

Web-Based Enterprise Service

WEBES enables administrators to manage hardware events proactively, either locally or online. The
service provides real-time multiple event analysis, crash analysis, and notification, locally through SMTP
and remotely through ISEE for OpenVMS, Tru64, and Microsoft® Windows® operating system binary
error logs.

For more information, refer to the HP website (http://h18000.www1.hp.com/support/svctools/

Open Services Event Manager

OSEM is a standalone tool that performs real-time reactive and proactive service event filtering, analysis,
and notification. The tool gathers event data from SNMP traps or information provided over an HTTP
interface and notifies an administrator or HP through SMTP and ISEE.

For more information, refer to the HP website (http://h18000.www1.hp.com/support/svctools/

).

).

).

).

USB support and functionality

USB support

HP provides both standard USB support and legacy USB support. Standard support is provided by the OS
through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices
through legacy USB support, which is enabled by default in the system ROM. HP hardware supports USB
version 1.1 or 2.0, depending on the version of the hardware.

Legacy USB support provides USB functionality in environments where USB support is normally not
available. Specifically, HP provides legacy USB functionality for:

•

POST

•

RBSU

•

Diagnostics

•

DOS

Diagnostic tools 53

•

Operating environments which do not provide native USB support

For more information on ProLiant USB support, refer to the HP website
(http://h18004.www1.hp.com/products/servers/platforms/usb-support.html

Internal USB functionality

An internal USB connector is available for use with security key devices and USB drive keys. This solution
provides for use of a permanent USB key installed in the internal connector, avoiding issues of clearance
on the front of the rack and physical access to secure data.

External USB functionality

HP provides external USB support to enable local connection of USB devices for server blade
administration, configuration, and diagnostic procedures. For more information, see "Using the HP c­Class Blade SUV Cable (on page 48)."

For additional security, external USB functionality can be disabled through RBSU. Disabling external USB
support in RBSU disables the USB connectors on the HP c-Class Blade SUV Cable.

).

Diagnostic tools 54

Component identification

Front panel components

Item Description

1 Hard drive bay 1
2 Power On/Standby button
3 SUV connector*
4 Hard drive bay 2
5 Server blade handle
6 Release button
7 Serial label pull tab

* The SUV connector and the HP c-Class Blade SUV cable are for some server blade configuration and diagnostic
procedures.

Component identification 55

Front panel LEDs

Item Description Status

1 UID LED Blue = Identified

Blue flashing = Active remote management
Off = No active remote management

2 Health LED Green = Normal

Flashing amber = Degraded condition
Flashing red = Critical condition

3 NIC 1 LED* Green = Network linked

Green flashing = Network activity
Off = No link or activity

4 NIC 2 LED* Green = Network linked

Green flashing = Network activity
Off = No link or activity

5 System power LED Green = On

Amber = Standby (auxiliary power available)

* Actual NIC numbers depend on several factors, including the operating system installed on the server blade.

Off = Off

Component identification 56

SAS and SATA hard drive LEDs

Item Description

1 Fault/UID LED (amber/blue)
2 Online LED (green)

SAS and SATA hard drive LED combinations

Online/activity
LED (green)

On, off, or flashing

On, off, or flashing Steadily blue

On

On Off The drive is online, but it is not active currently.
Flashing regularly

(1 Hz)

Flashing regularly
(1 Hz)

Fault/UID LED
(amber/blue)

Alternating amber
and blue

Amber, flashing
regularly (1 Hz)

Amber, flashing
regularly (1 Hz)

Off

Interpretation

The drive has failed, or a predictive failure alert has been
received for this drive; it also has been selected by a
management application.

The drive is operating normally, and it has been selected by a
management application.

A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.

Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.

The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss, do
not replace the drive until the expansion or migration is
complete.

Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.

The drive is rebuilding, or it is part of an array that is undergoing
capacity expansion or stripe migration.

Component identification 57

Online/activity
LED (green)

Flashing irregularly

Fault/UID LED
(amber/blue)

Amber, flashing
regularly (1 Hz)

Interpretation

The drive is active, but a predictive failure alert has been

received for this drive. Replace the drive as soon as possible.
Flashing irregularly Off The drive is active, and it is operating normally.
Off Steadily amber

A critical fault condition has been identified for this drive, and

the controller has placed it offline. Replace the drive as soon as

possible.
Off

Off Off

Amber, flashing
regularly (1 Hz)

A predictive failure alert has been received for this drive.

Replace the drive as soon as possible.

The drive is offline, a spare, or not configured as part of an

array.

System board components

Item Description

1 Bezel LED connector
2 Internal USB connector (under hard drive cage)
3 Processor socket 2
4 DIMM slots (Processor 1 memory banks A and B)
5 Processor socket 1 (populated)
6 Mezzanine connector 2 (Type I or Type II mezzanine)
7 System maintenance switch (SW1)
8 Enclosure connector
9 Battery
10 System board thumbscrew
11 Mezzanine connector 1 (Type I mezzanine only)
12 Embedded NICs (2)

Component identification 58

Item Description

13 DIMM slots (Processor 2 memory banks C and D)
14 HP Smart Array E200i cache module (under hard drive cage)
15 System board thumbscrew

The symbols correspond to the symbols located on the interconnect bays. For more information, see the
HP ProLiant BL465c Generation 5 Server Blade Installation Instructions that ship with the server blade.

Mezzanine connector definitions

Item PCIe

Mezzanine connector 1 x4, Type I mezzanine card only
Mezzanine connector 2 x8, Type 1 or II mezzanine card

A PCIe x4 mezzanine connector supports x8 cards at up to x4 speeds. A PCIe x8 mezzanine connector supports x16
cards at up to x8 speeds.

DIMM slot numbering

System maintenance switch

Position Function Default

1* iLO 2 security override Off
2 Configuration lock Off
3 Reserved Off
4 Reserved Off
5* Password disabled Off
6* Reset configuration Off
7 Reserved Off
8 Reserved Off

Component identification 59

*To access redundant ROM, set S1, S5, and S6 to ON.

System maintenance switch procedures

When you perform troubleshooting steps, this guide may instruct you to perform the following procedures:

•

Clear the system configuration ("Clearing the system configuration" on page 60).

•

Access the redundant ROM ("Accessing the redundant ROM" on page 60).

To complete these procedures, you must change physical settings on the system maintenance switch.

Clearing the system configuration

To clear the system configuration:

1.

Power down the server blade (on page 23).

2.

Remove the server blade (on page 23).

3.

Remove the access panel ("Access panel" on page 24).

4.

Change position 6 of the system maintenance switch to on.

5.

Install the access panel ("Access panel" on page 24).

6.

Install the server blade in the enclosure and power up the server blade.

7.

Wait for the POST message that prompts you to change the switch setting:

Maintenance switch detected in the "On" position.
Power off the server and turn switch to the "Off" position.

8.

Repeat steps 1 through 3.

9.

Change position 6 of the system maintenance switch to off.

10.

Repeat steps 5 through 7.

IMPORTANT: When the server blade boots after NVRAM is cleared, a delay of up to 2

minutes is normal. During this delay, the system appears non-functional. Do not attempt any
procedures during the delay.

Accessing the redundant ROM

If the system ROM is not corrupted, use RBSU to switch to the redundant ROM.
If the system ROM is corrupted, the system automatically switches to the redundant ROM in most cases. If

the system does not automatically switch to the redundant ROM, perform the following steps:

1.

Power down the server blade (on page 23).

2.

Remove the server blade (on page 23).

3.

Remove the access panel ("Access panel" on page 24).

4.

Change positions 1, 5, and 6 of the system maintenance switch to on.

5.

Install the access panel.

6.

Install the server blade in the enclosure and power up the server blade.

7.

After the system beeps, repeat steps 1 through 3.

8.

Change positions 1, 5, and 6 of system maintenance switch to off.

Component identification 60

9.

Repeat steps 5 and 6.

If both the current and redundant ROM are corrupted, return the system board for a service replacement.

HP c-Class Blade SUV Cable

Item Connector Description

1 Server blade

2 Video For connecting a video monitor
3 USB For connecting up to two USB devices
4 Serial

For connecting to the SUV connector on the
server blade front panel

For trained personnel to connect a null modem
serial cable and perform advanced diagnostic
procedures

Component identification 61

Specifications

Environmental specifications

Specification Value

Temperature range*

Operating 10°C to 35°C (50°F to 95°F)
Shipping -40°C to 60°C (-40°F to 140°F)
Storage -20°C to 60°C (-4°F to 140°F)
Maximum wet bulb temperature 30°C (86°F)

Relative humidity
(noncondensing)**

Operating 10% to 90%
Shipping 10% to 90%
Storage 10% to 95%

* All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to
3048 m (10,000 ft) is applicable. No direct sunlight allowed. Upper operating limit is 3,048m (10,000 ft) or 70
Kpa/10.1 psia. Upper non-operating limit is 9,144 m (30,000 ft) or 30.3 KPa/4.4 psia.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 KPa.

Server blade specifications

Specification Value

Height 5.56 cm (2.19 in)
Depth 50.95 cm (20.06 in)
Width 18.16 cm (7.15 in)
Weight (maximum) 6.44 kg (14.20 lb)
Weight (no drives installed) 5.82 kg (12.82 lb)

Specifications 62

Acronyms and abbreviations

ADU

Array Diagnostics Utility

BBWC

battery-backed write cache

CSR

Customer Self Repair

DIMM

dual inline memory module

ESD

electrostatic discharge

FC

Fibre Channel

HBA

host bus adapter

I/O

input/output

iLO 2

Integrated Lights-Out 2

IML

Integrated Management Log

LED

light-emitting diode

NIC

network interface controller

Acronyms and abbreviations 63

PCI

peripheral component interface

PCIe

peripheral component interconnect express

RBSU

ROM-Based Setup Utility

ROM

read-only memory

SAS

serial attached SCSI

SATA

serial ATA

SFF

small form-factor

SIM

Systems Insight Manager

UID

unit identification

USB

universal serial bus

Acronyms and abbreviations 64

Index

A

access panel 24
ADU (Array Diagnostic Utility) 52
Array Diagnostic Utility (ADU) 52

B

baffles 26
battery 46
battery-backed write cache (BBWC) 30
battery-backed write cache battery pack 31
buttons 55

C

cables 48
cabling 48
cache module 30
cautions 21
component identification 55, 57
components 16, 55
connectors 55
CSR (customer self repair) 5
customer self repair (CSR) 5

D

diagnostic tools 51
diagnostics utility 51
DIMM baffles 26
DIMM slots 59
DIMMs 27, 59

E

H

hard drive backplane 28
hard drive bays 55
hard drive blanks 24
hard drive LEDs 57
hard drives 25, 57
hard drives, determining status of 57
heatsink 34
HP Insight Diagnostics 21, 51

I

iLO 2 (Integrated Lights-Out 2) 23
IML (Integrated Management Log) 52
Insight Diagnostics 21, 51
Integrated Lights-Out 2 (iLO 2) 23
Integrated Management Log (IML) 52

L

LED, health 56, 57
LED, power button 56
LED, system power 56
LEDs 55, 57
LEDs, hard drive 57
LEDs, NIC 56
LEDs, unit identification (UID) 56

M

management tools 51
mezzanine board connectors 58
mezzanine boards 29
mezzanine connectors 59

electrostatic discharge 21

F

features 55
front panel buttons 55
front panel components 55
front panel LEDs 56
front panel/hard drive cage assembly 28

P

part numbers 16
Power On/Standby button 55
powering down 23
preparation procedures 22
processor socket 58
processor socket cover 58
processors 36, 58

Index 65

R

release button 33, 55
removing the access panel 24
removing the server blade 23
required tools 21

S

safety considerations 21
safety information 21
SAS drives 25, 57
SAS hard drive LEDs 57
SATA hard drive 25, 57
SATA hard drive LEDs 57
serial connector 61
serial label pull tab 55
server blade handle 32, 55
Smart Array E200i Controller components 30
static electricity 21
system battery 46, 58
system board 40
system board thumbscrews 58
system maintenance switch 59

T

tools 21, 51
Torx screwdriver 21
troubleshooting 51

U

USB connectors 61
utilities 51

V

video connector 61

W

warnings 21

Index 66