HP ProBook 650 G2 User Manual

User Guide

© Copyright 2015 HP Development Company,
L.P.

AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Java is a U.S.
trademark of Sun Microsystems, Inc. Microsoft
and Windows are trademarks of the Microsoft
group of companies. SD Logo is a trademark of
its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: October 2015

Document Part Number: 839473-001

Product notice

This user guide describes features that are
common to most models. Some features may
not be available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to

http://www.microsoft.com for details.

To access the latest user guide, go to

http://www.hp.com/support, and select your

country. Select Drivers & Downloads, and then
follow the on-screen instructions.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place

the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Welcome ....................................................................................................................................................... 1

Finding information ............................................................................................................................................... 2

2 Getting to know your computer ...................................................................................................................... 3

Right ....................................................................................................................................................................... 3

Left ......................................................................................................................................................................... 5

Display .................................................................................................................................................................... 6

Top .......................................................................................................................................................................... 7

TouchPad ............................................................................................................................................. 7

Lights ................................................................................................................................................... 9

Buttons, speakers, and ngerprint reader ........................................................................................ 10

Keys ................................................................................................................................................... 12

Bottom ................................................................................................................................................................. 14

Front ..................................................................................................................................................................... 14

Rear ...................................................................................................................................................................... 16

3 Connecting to a network .............................................................................................................................. 17

Connecting to a wireless network ....................................................................................................................... 17

Using the wireless controls ............................................................................................................... 17

Using the wireless button ............................................................................................... 17

Using operating system controls .................................................................................... 18

Using a WLAN ..................................................................................................................................... 18

Using an Internet service provider .................................................................................. 18

Setting up a WLAN .......................................................................................................... 19

Conguring a wireless router .......................................................................................... 19

Protecting your WLAN ..................................................................................................... 19

Connecting to a WLAN ..................................................................................................... 20

Using HP Mobile Broadband (select products only) .......................................................................... 20

Inserting and removing a SIM card (select products only) ............................................................... 21

Using HP Mobile Connect (select products only) .............................................................................. 21

Using GPS (select products only) ...................................................................................................... 21

Using Bluetooth wireless devices ...................................................................................................... 22

Connecting to a wired network ............................................................................................................................ 22

Connecting to a local area network (LAN) ......................................................................................... 22

v

4 Navigating using the keyboard, touch gestures and pointing devices ............................................................... 24

Using pointing devices ......................................................................................................................................... 24

Setting pointing device preferences ................................................................................................. 24

Using the pointing stick ..................................................................................................................... 24

Using the TouchPad and gestures ..................................................................................................... 24

Tapping ............................................................................................................................ 24

Scrolling .......................................................................................................................... 26

2-nger pinch zoom ........................................................................................................ 26

2-nger click ................................................................................................................... 26

Rotating (select products only) ...................................................................................... 27

Flicking (select products only) ........................................................................................ 27

Edge swipes (select products only) ................................................................................ 28

Right-edge swipe .......................................................................................... 28

Left-edge swipe ............................................................................................ 28

Top-edge swipe ............................................................................................ 29

Using the keyboard .............................................................................................................................................. 29

Using Windows shortcut keys ........................................................................................................... 30

Identifying the hot keys .................................................................................................................... 30

Using keypads ................................................................................................................................... 31

Using the embedded numeric keypad (select products only) ........................................ 31

Turning the embedded numeric keypad on and o ..................................... 32

Switching key functions on the embedded numeric keypad ....................... 32

Using the integrated numeric keypad (select products only) ........................................ 32

Using an optional external numeric keypad ................................................................... 32

5 Multimedia .................................................................................................................................................. 34

Audio .................................................................................................................................................................... 34

Connecting speakers ......................................................................................................................... 34

Adjusting the volume ........................................................................................................................ 34

Connecting headphones .................................................................................................................... 34

Connecting a microphone ................................................................................................................. 35

Connecting headphones and microphones ...................................................................................... 35

Checking audio functions on the computer ...................................................................................... 35

Webcam (select products only) ........................................................................................................................... 35

Video .................................................................................................................................................................... 36

VGA .................................................................................................................................................... 36

Dual-Mode DisplayPort ..................................................................................................................... 37

Discovering and connecting wired displays using MultiStream Transport ...................................... 37

Connect displays to computers with AMD or Nvidia graphics (with an optional hub) ... 38

Connect displays to computers with Intel graphics (with and optional hub) ................ 38

Connect displays to computers with Intel graphics (with a built-in hub) ...................... 38

vi

Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 39

6 Power management ..................................................................................................................................... 40

Shutting down (turning o) the computer .......................................................................................................... 40

Setting power options ......................................................................................................................................... 40

Using power-saving states ................................................................................................................ 41

Initiating and exiting Sleep ............................................................................................. 41

Enabling and exiting user-initiated Hibernation ............................................................ 41

Using the power meter and power settings ................................................................... 41

Setting password protection on wakeup ........................................................................ 42

Using battery power .......................................................................................................................... 42

Finding additional battery information .......................................................................... 42

Using Battery Check ........................................................................................................ 43

Displaying the remaining battery charge ....................................................................... 43

Maximizing battery discharge time ................................................................................ 43

Managing low battery levels ........................................................................................... 43

Identifying low battery levels ...................................................................... 43

Resolving a low battery level ....................................................................... 44

Removing the battery ..................................................................................................... 44

Conserving battery power .............................................................................................. 45

Storing a user-replaceable battery (select products only) ............................................ 45

Disposing of a user-replaceable battery (select products only) .................................... 45

Replacing a user-replaceable battery (select products only) ........................................ 46

Using external AC power ................................................................................................................... 46

Testing an AC adapter ..................................................................................................... 46

7 External cards and devices ........................................................................................................................... 48

Using memory card readers (select products only) ............................................................................................ 48

Inserting a memory card ................................................................................................................... 48

Removing a memory card ................................................................................................................. 48

Using smart cards (select products only) ............................................................................................................ 49

Inserting a smart card ....................................................................................................................... 49

Removing a smart card ..................................................................................................................... 49

Using a USB device ............................................................................................................................................... 50

Connecting a USB device ................................................................................................................... 51

Removing a USB device ..................................................................................................................... 51

Using a serial device (select products only) ........................................................................................................ 51

Using optional external devices .......................................................................................................................... 52

Using optional external drives .......................................................................................................... 52

vii

8 Drives ......................................................................................................................................................... 53

Using hard drives ................................................................................................................................................. 53

Improving hard drive performance ................................................................................................... 53

Using Disk Defragmenter ................................................................................................ 53

Using Disk Cleanup .......................................................................................................... 53

Using HP 3D DriveGuard (select products only) ................................................................................ 54

Identifying HP 3D DriveGuard status .............................................................................. 54

9 Security ...................................................................................................................................................... 55

Protecting the computer ..................................................................................................................................... 55

Using passwords .................................................................................................................................................. 55

Setting passwords in Windows ......................................................................................................... 56

Setting passwords in Computer Setup ............................................................................................. 57

Managing a BIOS administrator password ........................................................................................ 57

Entering a BIOS administrator password ....................................................................... 58

Managing a Computer Setup DriveLock password ........................................................................... 58

Setting a DriveLock password ........................................................................................ 59

Entering a DriveLock password ...................................................................................... 59

Changing a DriveLock password ..................................................................................... 60

Removing DriveLock protection ..................................................................................... 60

Using Computer Setup Automatic DriveLock .................................................................................... 61

Entering an Automatic DriveLock password .................................................................. 61

Removing Automatic DriveLock protection .................................................................... 61

Using antivirus software ...................................................................................................................................... 62

Using rewall software ........................................................................................................................................ 62

Installing critical security updates ...................................................................................................................... 62

Using HP Client Security (select products only) .................................................................................................. 62

Using HP Touchpoint Manager (select products only) ........................................................................................ 63

Installing an optional security cable ................................................................................................................... 63

Using the ngerprint reader (select products only) ............................................................................................ 63

Locating the ngerprint reader ......................................................................................................... 64

10 Maintenance ............................................................................................................................................. 65

Cleaning your computer ...................................................................................................................................... 65

Cleaning procedures .......................................................................................................................... 65

Cleaning the display (All-in-Ones or Notebooks) ........................................................... 65

Cleaning the sides or cover ............................................................................................. 65

Cleaning the TouchPad, keyboard, or mouse ................................................................. 66

Updating programs and drivers .......................................................................................................................... 66

Using SoftPaq Download Manager ...................................................................................................................... 66

viii

11 Backup and recovery .................................................................................................................................. 67

Backing up your information ............................................................................................................................... 67

Performing a system recovery ............................................................................................................................ 67

Using the Windows recovery tools .................................................................................................... 67

Using f11 recovery tools ................................................................................................................... 68

Using Windows operating system media (purchased separately) ................................................... 69

Using Windows Refresh or Windows Reset ...................................................................................... 70

Using HP Software Setup .................................................................................................................. 70

12 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 71

Using Computer Setup ......................................................................................................................................... 71

Starting Computer Setup .................................................................................................................. 71

Navigating and selecting in Computer Setup ................................................................................... 71

Restoring factory settings in Computer Setup ................................................................................. 72

Updating the BIOS ............................................................................................................................. 73

Determining the BIOS version ......................................................................................... 73

Downloading a BIOS update ........................................................................................... 73

Changing the boot order using the f9 prompt .................................................................................. 74

TPM BIOS settings (select products only) ........................................................................................................... 74

Using HP Sure Start (select products only) ......................................................................................................... 75

13 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 76

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 76

14 Support .................................................................................................................................................... 78

Contacting support .............................................................................................................................................. 78

Labels ................................................................................................................................................................... 79

15 Specications ............................................................................................................................................ 80

Input power .......................................................................................................................................................... 80

Operating environment ....................................................................................................................................... 80

16 Accessibility .............................................................................................................................................. 81

Supported assistive technologies ....................................................................................................................... 81

Contacting support .............................................................................................................................................. 81

Appendix A Traveling with the computer .......................................................................................................... 82

Appendix B Troubleshooting ........................................................................................................................... 83

Troubleshooting resources .................................................................................................................................. 83

ix

Resolving issues .................................................................................................................................................. 83

The computer is unable to start up ................................................................................................... 83

The computer screen is blank ........................................................................................................... 83

Software is functioning abnormally ................................................................................................. 84

The computer is on but not responding ............................................................................................ 84

The computer is unusually warm ...................................................................................................... 84

An external device is not working ..................................................................................................... 84

The wireless network connection is not working ............................................................................. 85

A disc does not play ........................................................................................................................... 85

A movie is not visible on an external display .................................................................................... 85

The process of burning a disc does not begin, or it stops before completion ................................. 86

Appendix C Electrostatic discharge .................................................................................................................. 87

Index ............................................................................................................................................................. 88

x

1 Welcome

After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:

●

TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press

the Windows key on your keyboard. Pressing the Windows key again will return you to the

previous screen.

●

Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Connecting to a network on page 17.

●

Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 62.

●

Get to know your computer—Learn about your computer features. See Getting to know your computer

on page 3 and Navigating using the keyboard, touch gestures and pointing devices on page 24 for

additional information.

●

Find installed software—Access a list of the software preinstalled on the computer:

From the Start screen, type a, click Apps, and then select from the displayed options. For details about
using the software included with the computer, see the software manufacturer's instructions, which

may be provided with the software or on the manufacturer's website.

●

Back up your hard drive by creating recovery discs or a recovery ash drive. See Backup and recovery

on page 67.

1

Finding information

You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources
that provide product details, how-to information, and more, use this table.

Resources For information about

Setup Instructions poster

HP Support Assistant

To access HP Support Assistant, from the Start screen,
select the HP Support Assistant app.

To access the latest user guide, go to http://www.hp.com/

support, and select your country. Select Drivers &

Downloads, and then follow the on-screen instructions.

Worldwide support

To get support in your language, go to

http://welcome.hp.com/country/us/en/
wwcontact_us.html.

HP website

To access the latest user guide, go to http://www.hp.com/

support, and select your country. Select Drivers &

Downloads, and then follow the on-screen instructions.

Safety & Comfort Guide

To access this guide:

▲

From the Start screen, type support, and then
select the HP Support Assistant app.

– or –

Go to http://www.hp.com/ergo.

●

How to set up the computer

●

Help to identify computer components

●

Operating system information

●

Software, driver, and BIOS updates

●

Troubleshooting tools

●

How to access support

●

Online chat with an HP technician

●

Support telephone numbers

●

HP service center locations

●

Support information

●

Ordering parts and nding additional help

●

Accessories available for the device

●

Proper workstation setup, posture, health, and work habits

●

Electrical and mechanical safety information

Regulatory, Safety, and Environmental Notices

To access this guide:

1. From the Start screen, type support, and then

select the HP Support Assistant app.

2. Select My computer, and then select User guides.

Limited Warranty*

To access this guide, from the Start screen, select the HP
Support Assistant app, select My computer, and then
select Warranty and services.

– or –

Go to http://www.hp.com/go/orderdocuments.

*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy fromhttp://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you can
write to HP at Hewlett Packard, POD, P.O. Box 200, Alexandra Post Oce, Singapore 911507. Include your product name, and your
name, phone number, and postal address.

2 Chapter 1 Welcome

●

Regulatory and safety information

●

Battery disposal information

Warranty information

2 Getting to know your computer

Right

Component Description

(1) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-

performance monitor or projector.

(2) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.

NOTE: USB charging ports can also charge select products of

cell phones and MP3 players, even when the computer is o.

(3) SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.

(4) Audio-out (headphone)/Audio-in (microphone)

combo jack

(5) USB Type-C (charging) port Connects any USB device with a Type-C connector.

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices. To access this guide, from
the Start screen, type support, and then select the HP

Support Assistant app.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Right 3

Component Description

NOTE: USB Type-C ports charge products such as cell phones,

laptops, tablets, and MP3 players, even when the computer is

o.

NOTE: Adapters (purchased separately) may be required.

(6) Memory card reader Reads optional memory cards that store, manage, share, or

access information.

(7) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(8) RJ-45 (network) jack/status lights Connects a network cable.

●

Green (right): The network is connected.

●

Amber (left): Activity is occurring on the network.

(9) Docking port Connects an optional docking device.

(10) Power connector Connects an AC adapter.

4 Chapter 2 Getting to know your computer

Left

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

(2) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

(3) Optical drive (select products only) Depending on your computer model, reads an optical disc or

reads and writes to an optical disc.

(4) Optical drive light Green: The optical drive is in use.

O: The optical drive is o.

(5) Optical drive eject button Releases the optical drive disc tray.

(6) Smart card reader Supports optional smart cards.

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

Left 5

Display

Component Description

(2) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

(3) Optical drive (select products only) Depending on your computer model, reads an optical disc or

reads and writes to an optical disc.

(4) Optical drive light Green: The optical drive is in use.

O: The optical drive is o.

(5) Optical drive eject button Releases the optical drive disc tray.

(6) Smart card reader Supports optional smart cards.

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

(2) WWAN antennas* Send and receive wireless signals to communicate with wireless wide

(3) Internal microphones Record sound.

(4) Webcam light (select products only) On: The webcam is in use.

6 Chapter 2 Getting to know your computer

area networks (WLANs).

area networks (WWANs).

Component Description

For information on using the webcam, access HP Support Assistant.
To access HP Support Assistant, from the Start screen, select the HP

Support Assistant app.

(5) Webcam (select products only) Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

Top

TouchPad

(6) Near Field Communication (NFC) tapping area*

(select products only)

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

Tap another NFC-enabled device to the NFC tapping area to transfer

les.

Component Description

(1) Pointing stick (select products only) Moves the pointer and selects or activates items on the screen.

(2) Left pointing stick button (select products only) Functions like the left button on an external mouse.

(3) TouchPad light

●

On: The TouchPad is o.

●

O: The TouchPad is on.

Top 7

Component Description

(4) TouchPad zone Reads your nger gestures to move the pointer or activate

items on the screen.

(5) Left TouchPad button Functions like the left button on an external mouse.

(6) Right pointing stick button (select products

only)

(7) Right TouchPad button Functions like the right button on an external mouse.

Functions like the right button on an external mouse.

8 Chapter 2 Getting to know your computer

Lights

Component Description

(1) Power light

(2) Microphone mute light

(3) Num lock light On: Num lock is on.

(4) Wireless light On: An integrated wireless device, such as a wireless local area

(5) Mute light

(6) Caps lock light On: Caps lock is on, which switches the key input to all capital

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

●

Amber: microphone sound is o.

●

O: microphone sound is on.

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are o.

●

Amber: Computer sound is o.

●

White: Computer sound is on.

letters.

Top 9

Buttons, speakers, and ngerprint reader

Component Description

(1) Power button

(2) Speakers Produce sound.

(3) Wireless button Turns the wireless feature on or o but does not establish a

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to initiate
Sleep.

●

When the computer is in the Sleep state, press the button
briey to exit Sleep.

●

When the computer is in Hibernation, press the button
briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.

To learn more about your power settings, see your power
options. From the Start screen, type power, select Power and
sleep settings, and select Power and sleep from the list of
applications.

wireless connection.

A wireless network must be set up before a wireless connection is
possible.

10 Chapter 2 Getting to know your computer

Component Description

(4) Volume mute button Mutes and restores speaker sound.

(5) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password

logon.

Top 11

Keys

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with a function key, the num lock key, the esc key,
or the fn+b.

See Identifying the hot keys on page 30

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet

keys that enables you to add, subtract, and perform other
numeric tasks. When num lock is on, the keypad can be used like
an external numeric keypad.

(6) Windows application key Displays options for a selected object.

(7) num lock key Turns the embedded numeric keypad on and o.

12 Chapter 2 Getting to know your computer

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with a function key, the num lock key, the esc key,
or the fn+b.

See Identifying the hot keys on page 30

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

(5) num lock key Turns the embedded numeric keypad on and o.

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that

enables you to add, subtract, and perform other numeric tasks.
When num lock is on, the integrated keypad can be used like an
external numeric keypad.

Top 13

Bottom

Component Description

Front

(1) Docking station support holes Support an optional docking station.

(2) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.

Component Description

(1) Wireless light On: An integrated wireless device, such as a wireless local

area network (WLAN) device and/or a Bluetooth® device
and/or a WWAN device, is on.

NOTE: On some models, the wireless light is amber when

all wireless devices are o.

(2) Power light

14 Chapter 2 Getting to know your computer

●

On: The computer is on.

Component Description

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the
display and other unneeded components.

●

O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.

(3) Battery light When AC power is connected:

●

White: The battery charge is greater than 90 percent.

●

Amber: The battery charge is from 0 to 90 percent.

●

O: The battery is not charging.

When AC power is disconnected (battery not charging):

●

Blinking amber: The battery has reached a low
battery level. When the battery has reached a critical
battery level, the battery light begins blinking
rapidly.

●

O: The battery is not charging.

(4) Drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the
hard drive.

NOTE: For more information about HP 3D DriveGuard,

see Using HP 3D DriveGuard (select products only)

on page 54.

Front 15

Rear

Component Description

(1) External monitor port Connects an external VGA monitor or projector.

(2) Serial port (select products only) Connects an optional device such as a serial modem,

mouse, or printer.

16 Chapter 2 Getting to know your computer

3 Connecting to a network

Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites using your computer and a wired or wireless network connection. This
chapter will help you get connected to that world.

Connecting to a wireless network

Your computer may be equipped with one or more of the following wireless devices:

●

Wireless local area network (WLAN) device—Connects the computer to wireless local area networks
(commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate oces, your home, and
public places such as airports, restaurants, coee shops, hotels, and universities. In a WLAN, the mobile
wireless device in your computer communicates with a wireless router or a wireless access point.

●

HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that
gives you wireless connectivity over a much larger area. Mobile network operators install base stations
(similar to cell phone towers) throughout large geographic areas, eectively providing coverage across
entire states, regions, or even countries.

●

Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.

For more information about wireless technology, see the information and website links provided in HP
Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant
app.

Using the wireless controls

You can control the wireless devices in your computer using one or more of these features:

●

Wireless button, wireless switch, wireless key, or airplane mode key (referred to in this chapter as the
wireless button) (select products only)

●

Operating system controls

Using the wireless button

The computer has a wireless button, one or more wireless devices, and, on select products, one or two
wireless lights. All the wireless devices on your computer are enabled at the factory, and if your computer has
a wireless light, the wireless light is on (white) when you turn on the computer.

The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices. If the wireless light is white, at least one wireless device is on. If the wireless light is o, all wireless
devices are o.

NOTE: On some models, the wireless light is amber when all wireless devices are o.

Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn o
the wireless devices simultaneously.

Connecting to a wireless network 17

Using operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.

To use operating system controls:

1. From the Start screen, type control panel, and then select Control Panel.

2. Select Network and Internet, and then select Network and Sharing Center.

For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen,
select the HP Support Assistant app.

Using a WLAN

With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other
computers and accessories that are linked by a wireless router or a wireless access point.

NOTE: The terms wireless router and wireless access point are often used interchangeably.

●

A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can
accommodate a large number of computers and accessories and can separate critical network functions.

●

A home or small oce WLAN typically uses a wireless router, which allows several wireless and wired
computers to share an Internet connection, a printer, and les without requiring additional pieces of
hardware or software.

To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided through a
service provider or a public or corporate network).

Using an Internet service provider

When you are setting up Internet access in your home, you must establish an account with an Internet service
provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the
modem, install a network cable to connect your wireless computer to the modem, and test the Internet
service.

NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this information

and store it in a safe place.

18 Chapter 3 Connecting to a network

Setting up a WLAN

To set up a WLAN and connect to the Internet, you need the following equipment:

●

A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an
Internet service provider

●

A wireless router (2) (purchased separately)

●

A wireless computer (3)

NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem

you have.

The illustration below shows an example of a wireless network installation that is connected to the Internet.

As your network grows, additional wireless and wired computers can be connected to the network to access
the Internet.

For help in setting up your WLAN, see the information provided by your router manufacturer or your ISP.

Conguring a wireless router

For help in conguring a wireless router, see the information provided by your router manufacturer or your
ISP.

NOTE: It is recommended that you initially connect your new wireless computer to the router by using the

network cable provided with the router. When the computer successfully connects to the Internet, disconnect
the cable, and access the Internet through your wireless network.

Protecting your WLAN

When you set up a WLAN or access an existing WLAN, always enable security features to protect your network
from unauthorized access. WLANs in public areas (hotspots) like coee shops and airports may not provide
any security. If you are concerned about the security of your computer in a hotspot, limit your network
activities to e-mail that is not condential and basic Internet surng.

Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected signals.

Take the following precautions to protect your WLAN:

●

Use a rewall.

A rewall checks both data and requests for data that are sent to your network, and discards any
suspicious items. Firewalls are available in both software and hardware. Some networks use a
combination of both types.

●

Use wireless encryption.

Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the
network. For more information, access HP Support Assistant. To access HP Support Assistant, from the
Start screen, select the HP Support Assistant app.

Connecting to a wireless network 19

Connecting to a WLAN

To connect to the WLAN, follow these steps:

1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is o,

press the wireless button.

NOTE: On some models, the wireless light is amber when all wireless devices are o.

2. From the Start screen, point to the far-right upper or lower corner of the screen to display the charms.

3. Select Settings, and then click the network status icon.

4. Select your WLAN from the list.

5. Click Connect.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and
then click Sign in.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-click the

network status icon, and then select Open Network and Sharing Center. Click Set up a new connection
or network. A list of options is displayed, allowing you to manually search for and connect to a network

or to create a new network connection.

6. Follow the on-screen instructions to complete the connection.

After the connection is made, place the mouse pointer over the network status icon in the notication area, at
the far right of the taskbar, to verify the name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router

manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.

Using HP Mobile Broadband (select products only)

Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,
or connect to your corporate network without the need for Wi-Fi hotspots.

NOTE: If your computer includes HP Mobile Connect, the instructions in this section do not apply. See Using

HP Mobile Connect (select products only) on page 21.

You may need the HP Mobile Broadband Module serial number (IMEI) to activate mobile broadband service.
The serial number is printed on a label inside the battery bay, under the service door, or on the back of the
display.

Some mobile network operators require the use of a SIM card. A SIM card contains basic information about
you, such as a personal identication number (PIN), as well as network information. Some computers include
a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile
Broadband information provided with your computer or the mobile network operator may provide it
separately from the computer.

For information about inserting and removing a SIM card, see Inserting and removing a SIM card (select

products only) on page 21.

For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.

20 Chapter 3 Connecting to a network

Inserting and removing a SIM card (select products only)

CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM card.

To insert a SIM card, follow these steps:

1. Turn o the computer by using the Shut down command.

2. Close the display.

3. Disconnect all external devices connected to the computer.

4. Unplug the power cord from the AC outlet.

5. Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is rmly seated.

NOTE: The SIM card in your computer may look slightly dierent from the illustration in this section.

NOTE: See the image on the computer to determine which way the SIM card should be inserted into

your computer.

6. Reconnect external power.

7. Reconnect external devices.

8. Turn on the computer.

To remove a SIM card, press in on the SIM card, and then remove it from the slot.

Using HP Mobile Connect (select products only)

HP Mobile Connect is a prepaid, mobile broadband service that provides a cost-eective, secure, simple, and
exible mobile broadband connection for your computer. To use HP Mobile Connect, your computer must have

a SIM card and the HP Mobile Connect app. For more information about HP Mobile Connect and where it is
available, go to http://www.hp.com/go/mobileconnect.

Using GPS (select products only)

Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location,
speed, and direction information to GPS-equipped systems.

For more information, see the HP GPS and Location software Help.

Connecting to a wireless network 21

Using Bluetooth wireless devices

A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices such as the following:

●

Computers (desktop, notebook, PDA)

●

Phones (cellular, cordless, smart phone)

●

Imaging devices (printer, camera)

●

Audio devices (headset, speakers)

●

Mouse

Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of
Bluetooth devices. For information about conguring and using Bluetooth devices, see the Bluetooth
software Help.

Connecting to a wired network

There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection
uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold
separately.

WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not plug a modem

cable or telephone cable into an RJ-45 (network) jack.

Connecting to a local area network (LAN)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly), or if you want to connect to an existing network at your oce.

Connecting to a LAN requires an 8-pin, RJ-45 network cable.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer.

22 Chapter 3 Connecting to a network

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from

TV and radio reception, orient the circuitry end of the cable toward the computer.

Connecting to a wired network 23

4 Navigating using the keyboard, touch

gestures and pointing devices

Your computer allows navigation using touch gestures (select products only) in addition to the keyboard and
mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select products only).

Select computer models have special action keys or hot key functions on the keyboard to perform routine
tasks.

Using pointing devices

NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse

(purchased separately) by connecting it to one of the USB ports on the computer.

Setting pointing device preferences

Use Mouse Properties in Windows to customize settings for pointing devices, such as button conguration,
click speed, and pointer options. You can also view demonstrations of TouchPad gestures.

To access Mouse Properties:

●

From the Start screen, type mouse, click Settings, and then select Mouse.

Using the pointing stick

Press the pointing stick in the direction you want to move the pointer on the screen. Use the left and right
pointing stick buttons as you would the left and right buttons on an external mouse.

Using the TouchPad and gestures

The TouchPad allows you to navigate the computer screen and control the pointer by using simple nger
movements.

TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on an

external mouse.

NOTE: TouchPad gestures are not supported in all apps.

Tapping

To make an on-screen selection, use the Tap function on the TouchPad.

●

Tap one nger on the TouchPad zone to make a selection. Double-tap an item to open it.

24 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

Using pointing devices 25

Scrolling

Scrolling is useful for moving up, down, or sideways on a page or image.

●

Place two ngers slightly apart on the TouchPad zone and then drag them up, down, left, or right.

2-nger pinch zoom

2-nger pinch zoom allows you to zoom out or in on images or text.

●

Zoom in by placing two ngers together on the TouchPad zone and then moving your ngers apart.

●

Zoom out by placing two ngers apart on the TouchPad zone and then moving your ngers together.

2-nger click

2-nger click allows you to make menu selections for an object on the screen.

NOTE: Using 2-nger click is the same action as using right-click with the mouse.

26 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

●

Place two ngers on the TouchPad zone and press to open the options menu for the selected object.

Rotating (select products only)

Rotating allows you to turn items such as photos.

●

Anchor the forenger of your left hand in the TouchPad zone. Using your right hand, slide your forenger
in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forenger from 3
o’clock to 12 o’clock.

NOTE: Rotating is intended for specic apps where you can manipulate an object or image. It may not be

functional for all apps.

Flicking (select products only)

Flicking allows you to navigate through screens or quickly scroll through documents.

●

Place three ngers on the TouchPad zone and ick your ngers in a light, quick motion up, down, left or
right.

Using pointing devices 27

Edge swipes (select products only)

Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and nding or
using apps.

Right-edge swipe

The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change
settings.

●

Swipe your nger gently from the right edge to reveal the charms.

Left-edge swipe

The left-edge swipe accesses your recently opened apps so that you can switch between them quickly.

Swipe your nger gently from the left edge of the TouchPad to switch between recently opened apps.

●

Swipe from the left edge of the TouchPad to switch between apps.

28 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

Top-edge swipe

The top-edge swipe displays app command options that allow you to customize apps.

IMPORTANT: When an app is open, the top-edge gesture varies depending on the app.

●

Gently swipe your nger from the top edge to reveal the app command options.

Using the keyboard

The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using
touch gestures. The keyboard also allows you to use action keys and hot keys to perform specic functions.

TIP:

The Windows key on the keyboard allows you to quickly return to the Start screen from an open

app or the Windows desktop. Pressing the Windows key again will return you to the previous screen.

Using the keyboard 29

NOTE: Depending on the country or region, your keyboard may have dierent keys and keyboard functions

than those discussed in this section.

Using Windows shortcut keys

Windows provides shortcuts so that you can perform actions quickly. Press the Windows key alone or in

combination with a specic key to perform a designated action.

Identifying the hot keys

A hot key is a combination of the fn key (1) and either the esc key (2) or one of the function keys (3).

To use a hot key:

▲

Briey press the fn key, and then briey press the second key of the hot key combination.

Press fn+ function
key

Description

Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved.

To exit Sleep, briey press the power button.

CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Decreases speaker volume incrementally while you hold down the key.

30 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

Press fn+ function
key

Description

Increases speaker volume incrementally while you hold down the key.

Mutes the microphone.

Using keypads

The computer includes an embedded numeric keypad, and it also supports an optional external numeric
keypad, or an optional external keyboard that includes a numeric keypad.

Using the embedded numeric keypad (select products only)

Component Description

(2) fn key Turns the embedded numeric keypad on and o when pressed in

combination with the num lk key.

NOTE: The embedded numeric keypad will not function while an

external keyboard or numeric keypad is connected to the computer.

(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric

keypad.

Each key on the keypad performs the function indicated by the icon in
the upper-right corner of the key.

(7) num lk key Turns the embedded numeric keypad on and o when pressed in

combination with the fn key.

NOTE: The keypad function that is active when the computer is

turned o is reinstated when the computer is turned back on.

Using the keyboard 31

Turning the embedded numeric keypad on and o

Press fn+num lock to turn on the embedded numeric keypad. Press fn+num lock again to turn o the keypad.

NOTE: The embedded numeric keypad is turned o while an external keyboard or numeric keypad is

connected to the computer.

Switching key functions on the embedded numeric keypad

You can temporarily alternate the functions of keys on the embedded numeric keypad between their standard
keyboard functions and their keypad functions:

●

To use the navigational function of a keypad key while the keypad is o, press and hold the fn key while
pressing the keypad key.

●

To use the standard function of a keypad key while the keypad is on:

◦

Press and hold the fn key to type in lowercase.

◦

Press and hold fn+shift to type in uppercase.

Using the integrated numeric keypad (select products only)

The computer includes an integrated numeric keypad, and it also supports an optional external numeric
keypad or an optional external keyboard that includes a numeric keypad.

Component Description

(5) num lock key Alternates between the navigational and numeric functions on the

integrated numeric keypad.

NOTE: The keypad function that is active when the computer is

turned o is reinstated when the computer is turned back on.

(6) Integrated numeric keypad When num lock has been enabled, it can be used like an external

numeric keypad.

Using an optional external numeric keypad

Keys on most external numeric keypads function dierently according to whether num lock is on or o. (Num
lock is turned o at the factory.) For example:

32 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

●

When num lock is on, most keypad keys type numbers.

●

When num lock is o, most keypad keys function like the arrow, page up, or page down keys.

When num lock on an external keypad is turned on, the num lock light on the computer is turned on. When
num lock on an external keypad is turned o, the num lock light on the computer is turned o.

To turn num lock on or o on an external keypad as you work:

▲

Press the num lk key on the external keypad, not on the computer.

Using the keyboard 33

5 Multimedia

Your computer may include the following:

●

Integrated speaker(s)

●

Integrated microphone(s)

●

Integrated webcam (select products only)

●

Preinstalled multimedia software

Audio

On your computer, or on select products using an external optical drive, you can play music CDs, download
and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video
to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or
headphones.

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port (or the audio-out jack) on
your computer or on a docking station.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before
connecting audio devices, be sure to adjust the volume.

Adjusting the volume

Depending on your computer model, you can adjust the volume using the following:

●

Volume buttons

●

Volume hot keys (specic keys pressed in combination with the fn key)

●

Volume keys

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds,

or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To
access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

NOTE: Volume can also be controlled through the operating system and some programs.

NOTE: See Getting to know your computer on page 3 for information on what type of volume controls your

computer has.

Connecting headphones

You can connect wired headphones to the headphone jack on your computer.

To connect wireless headphones to your computer, follow the device manufacturer's instructions.

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.

34 Chapter 5 Multimedia

Connecting a microphone

To record audio, connect a microphone to the microphone jack on the computer. For best results when
recording, speak directly into the microphone and record sound in a setting free of background noise.

Connecting headphones and microphones

You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone) jack on
your computer. Many headsets with integrated microphones are commercially available.

To connect wireless headphones or headsets to your computer, follow the device manufacturer's instructions.

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices. To access this guide, from the Start screen, type support, and then select the HP Support

Assistant app.

Checking audio functions on the computer

NOTE: For best results when recording, speak directly into the microphone and record sound in a setting

free of background noise.

To check the audio functions on your computer, follow these steps:

1. From the Start screen, type control panel, and then select Control Panel.

2. Select Hardware and Sound, and then select Sound.

3. When the Sound window opens, select the Sounds tab. Under Program Events, select any sound event,

such as a beep or alarm and then click Test.

You should hear sound through the speakers or through connected headphones.

To check the recording functions on your computer, follow these steps:

1. From the Start screen, type sound, and then select Sound Recorder.

2. Click Start Recording and speak into the microphone.

3. Save the le to your desktop.

4. Open a multimedia program and play the recording.

To conrm or change the audio settings on your computer:

1. From the Start screen, type control panel, and then select Control Panel.

2. Select Hardware and Sound, and then select Sound.

Webcam (select products only)

Some computers include an integrated webcam. With the preinstalled software, you can use the webcam to
take a photo or record a video. You can preview and save the photo or video recording.

The webcam software enables you to experiment with the following features:

●

Capturing and sharing video

●

Streaming video with instant message software

●

Taking still photos

Webcam (select products only) 35

Video

VGA

Your HP computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer without needing to connect to a
network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.

Your computer may have one or more of the following external video ports:

●

VGA

●

Dual-Mode DisplayPort

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the

correct cable. Check the device manufacturer's instructions if you have questions.

NOTE: See Getting to know your computer on page 3 for information about your computer's video ports.

The external monitor port, or VGA port, is an analog display interface that connects an external VGA display
device such as an external VGA monitor or a VGA projector to the computer.

1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown.

2. Press fn+f4 to alternate the screen image between 4 display states:

●

PC Screen only: View the screen image on the computer only.

●

Duplicate: View the screen image simultaneously on both the computer and the external device.

●

Extend: View the screen image extended across both the computer and the external device.

●

Second screen only: View the screen image on the external device only.

Each time you press fn+f4, the display state changes.

NOTE: For best results, especially if you choose the "Extend" option, adjust the screen resolution of

the external device, as follows. From the Start screen, type control panel, and then select Control
Panel. Select Appearance and Personalization. Under Display, select Adjust screen resolution.

36 Chapter 5 Multimedia

Dual-Mode DisplayPort

The Dual-Mode DisplayPort connects the computer to an optional video or audio device, such as a high­denition television, or to any compatible digital or audio component. The Dual-Mode DisplayPort delivers

higher performance than the VGA external monitor port and improves digital connectivity.

NOTE: To transmit video and/or audio signals through the Dual-Mode DisplayPort, you need a Dual-Mode

DisplayPort cable (purchased separately).

NOTE: One Dual-Mode DisplayPort device can be connected to the Dual-Mode DisplayPort port on the

computer. The information displayed on the computer screen can be simultaneously displayed on the Dual­Mode DisplayPort device.

To connect a video or audio device to the Dual-Mode DisplayPort:

1. Connect one end of the Dual-Mode DisplayPort cable to the Dual-Mode DisplayPort port on the

computer.

2. Connect the other end of the cable to the digital display device.

3. Press fn+f4 to alternate the computer screen image between 4 display states:

●

PC screen only: View the screen image on the computer only.

●

Duplicate: View the screen image simultaneously on both the computer and the external device.

●

Extend: View the screen image extended across both the computer and the external device.

●

Second screen only: View the screen image on the external device only.

Each time you press fn+f4, the display state changes.

NOTE: For best results, especially if you choose the “Extend” option, adjust the screen resolution of

the external device, as follows. From the Start screen, type control panel, and then select Control
Panel. Select Appearance and Personalization. Under Display, select Adjust screen resolution.

NOTE: To remove the device cable, press down on the connector release button to disconnect it on the

computer.

Discovering and connecting wired displays using MultiStream Transport

MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by
connecting to the VGA or DisplayPorts on your computer and also to the VGA or DisplayPorts on an external

Video 37

hub or docking station. You can connect in several ways, depending on the type of graphics controller
installed on your computer and whether or not your computer includes a built-in hub. Go to Device Manager to
nd out what hardware is installed on your computer.

1. From the Start screen, type control panel, and then select Control Panel.

2. Select System and Security, select System, and then click Device Manager in the left column.

Connect displays to computers with AMD or Nvidia graphics (with an optional hub)

NOTE: With an AMD graphics controller and optional hub, you can connect up to 3 external display devices.

NOTE: With an Nvidia graphics controller and optional hub, you can connect up to 3 external display devices.

To set up multiple display devices, follow these steps:

1. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP

cable (purchased separately). Be sure that the hub power adapter is connected to AC power.

2. Connect your external display devices to the VGA ports or DisplayPorts on the hub.

3. From the Start screen type screen resolution in the search box, or press fn+f4. If you don’t see all

of your connected display devices, be sure that each device is connected to the correct port on the hub.

NOTE: Multiple display choices include Duplicate, which mirrors your computer screen on all enabled

display devices, or Extend, which spans your computer screen across all enabled display devices.

Connect displays to computers with Intel graphics (with and optional hub)

NOTE: With an Intel graphics controller and optional hub, you can connect up to 3 display devices.

To set up multiple display devices, follow these steps:

1. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP

cable (purchased separately). Be sure that the hub power adapter is connected to AC power.

2. Connect your external display devices to the VGA ports or DisplayPorts on the hub.

3. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notication

dialog box is displayed. Click the appropriate options to congure your displays. Multiple display choices
include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which
extends the screen image across all enabled display devices.

NOTE: If this dialog box does not appear, be sure that each external display device is connected to the

correct port on the hub. For more information, from the Start screen, type screen resolution, or
press fn+f4, and then follow the on-screen instructions.

Connect displays to computers with Intel graphics (with a built-in hub)

With your internal hub and Intel graphics controller, you can connect up to 3 display devices in the following

congurations:

●

Two 1920 x 1200 DP monitors connected to the computer + one 1920 x 1200 VGA monitor connected to
an optional docking station

●

One 2560 x 1600 DP monitor connected to the computer + one 1920 x 1200 VGA monitor connected to
an optional docking station

38 Chapter 5 Multimedia

To set up multiple display devices, follow these steps:

1. Connect your external display devices to the VGA ports or DisplayPorts (DP) on the computer base or the

docking station.

2. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notication

dialog box is displayed. Click the appropriate options to congure your displays. Multiple display choices
include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which
extends the screen image across all enabled display devices.

NOTE: If this dialog box does not appear, be sure that each external display device is connected to the

correct port on the hub. For more information, from the Start screen, type screen resolution or
press fn+f4 and then follow the on-screen instructions.

Discovering and connecting to Miracast-compatible wireless displays (select products only)

To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow
the steps below.

To open Miracast:

▲

Point to the upper-right or lower-right corner of the Start screen to display the charms, click Devices,
click Project, and then follow the on-screen instructions.

– or –

On select computer models, from the Start screen, click the HP Quick Access to Miracast icon, and then
follow the on-screen instructions.

Video 39

6 Power management

NOTE: A computer may have a power button or a power switch. The term power button is used throughout

this guide to mean both types of power controls.

Shutting down (turning o) the computer

CAUTION: Unsaved information is lost when the computer shuts down.

The shutdown command closes all open programs, including the operating system, and then turns o the
display and computer.

Shut down the computer under any of the following conditions:

●

When you need to replace the battery or access components inside the computer

●

When you are connecting an external hardware device that does not connect to a Universal Serial Bus
(USB) port

●

When the computer will be unused and disconnected from external power for an extended period

Although you can turn o the computer with the power button, the recommended procedure is to use the
Windows shutdown command:

NOTE: If the computer is in the Sleep state or in Hibernation, you must rst exit Sleep or Hibernation before

shutdown is possible by briey pressing the power button.

1. Save your work and close all open programs.

2. From the Start screen, point to the upper-right or lower-right corner of the screen.

3. Click Settings, click the Power icon, and then click Shut down.

– or –

Right-click the Start button in the lower-left corner of the screen, select Shut down or signout, and then
select Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the
following emergency procedures in the sequence provided:

●

Press ctrl+alt+delete. Click the Power icon, and then click Shut Down.

●

Press and hold the power button for at least 5 seconds.

●

Disconnect the computer from external power.

●

On models with a user-replaceable battery, remove the battery.

Setting power options

CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an

unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you
always initiate Hibernation instead of Sleep anytime the computer will be out of your physical
possession. This practice is particularly important when you travel with your computer.

40 Chapter 6 Power management

Using power-saving states

Sleep is enabled at the factory.

When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback

functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external
memory card.

NOTE: You cannot initiate any type of networking connection or perform any computer functions while the

computer is in the Sleep state.

Initiating and exiting Sleep

With the computer on, you can initiate Sleep in any of the following ways:

●

Briey press the power button.

●

From the Start screen, point to the upper-right or lower-right corner of the screen. When the charms list
opens, click Settings, click the Power icon, and then click Sleep.

To exit Sleep, briey press the power button.

When the computer exits Sleep, the power lights turn on and the computer returns to the screen where you
stopped working.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before

the computer will return to the screen.

Enabling and exiting user-initiated Hibernation

You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options:

1. From the Start screen, type power options, and then select Power Options.

2. In the left pane, click Choose what the power button does.

3. Click Change Settings that are currently unavailable.

4. In the When I press the power button area, select Hibernate.

5. Click Save changes.

To exit Hibernation, briey press the power button. The power lights turn on and your work returns to the
screen where you stopped working.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before

your work will return to the screen.

Using the power meter and power settings

The power meter is located on the Windows desktop. The power meter allows you to quickly access power
settings and view the remaining battery charge.

●

To reveal the percentage of remaining battery charge and the current power plan, on the Windows
desktop, point over the power meter icon.

●

To use Power Options, or to change the power plan, click the power meter icon and select an item from
the list. From the Start screen, you can also type power options, and then select Power Options.

Setting power options 41

Dierent power meter icons indicate whether the computer is running on battery or external power. The icon
also reveals a message if the battery has reached a low or critical battery level.

Setting password protection on wakeup

To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these
steps:

1. From the Start screen, type power options, and then select Power Options.

2. In the left pane, click Require a password on wakeup.

3. Click Change Settings that are currently unavailable.

4. Click Require a password (recommended).

NOTE: If you need to create a user account password or change your current user account password,

click Create or change your user account password, and then follow the on-screen instructions. If you
do not need to create or change a user account password, go to step 5.

5. Click Save changes.

Using battery power

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a

replacement battery provided by HP, or a compatible battery purchased from HP.

The computer runs on battery power whenever it is not plugged into external AC power. Computer battery life
varies, depending on power management settings, running programs, display brightness, external devices
connected to the computer, and other factors. Keeping the battery in the computer whenever the computer is
plugged into AC power charges the battery and also protects your work in case of a power outage. If the
computer contains a charged battery and is running on external AC power, the computer automatically
switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs.

NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery

life. Select computer models can switch between graphic modes to increase battery life.

Finding additional battery information

HP Support Assistant provides the tools and information about the battery. To access battery information,
select the HP Support Assistant app on the Start screen, and then select Battery and performance.

●

Battery Check tool to test battery performance

●

Information on calibration, power management, and proper care and storage to maximize battery life

●

Information on battery types, specications, life cycles, and capacity

To access battery information:

▲

To access battery information, select the HP Support Assistant app on the Start screen, and then select
Battery and performance.

42 Chapter 6 Power management

Using Battery Check

HP Support Assistant provides information on the status of the battery installed in the computer.

To run Battery Check:

1. Connect the AC adapter to the computer.

NOTE: The computer must be connected to external power for Battery Check to work properly.

2. To access battery information, select the HP Support Assistant app on the Start screen, and then select

Battery and performance.

Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the
results of the examination.

Displaying the remaining battery charge

▲

Move the pointer over the power meter icon on the Windows desktop in the notication area, at the far
right of the taskbar.

Maximizing battery discharge time

Battery discharge time varies depending on features you use while on battery power. Maximum discharge
time gradually decreases as the battery storage capacity naturally degrades.

Tips for maximizing battery discharge time:

●

Lower the brightness on the display.

●

Remove the battery on the computer when it is not being used or charged, if the computer contains a
user-replaceable battery.

●

Store the user-replaceable battery in a cool, dry location.

●

Select the Power saver setting in Power Options.

Managing low battery levels

The information in this section describes the alerts and system responses set at the factory. Some low­battery alerts and system responses can be changed using Power Options. Preferences set using Power
Options do not aect lights.

From the Start screen, type power, select Settings, and then select Power Options.

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level, the
following behavior occurs:

●

The battery light (select products only) indicates a low or critical battery level.

– or –

●

The power meter icon in the notication area shows a low or critical battery notication.

NOTE: For additional information about the power meter, see Using the power meter and power

settings on page 41.

If the computer is on or in the Sleep state, the computer remains briey in the Sleep state and then shuts
down and loses any unsaved information.

Setting power options 43

Resolving a low battery level

Resolving a low battery level when external power is available

▲

Connect one of the following devices:

●

AC adapter

●

Optional docking or expansion device

●

Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available

To resolve a low battery level when no power source is available, save your work and shut down the computer.

Removing the battery

To remove the battery:

CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.

To prevent loss of information, save your work and shut down the computer through Windows before
removing the battery.

1. Turn the computer upside down on a at surface.

2. Remove 8 Phillips screws (1), and then lift the back cover (2) to remove it.

44 Chapter 6 Power management

3. Loosen 6 captive screws (1), and then lift the battery (2) to remove it.

To replace the battery, reverse these steps.

Conserving battery power

●

From the Start screen, type power, select Settings, and then select Power Options.

●

Select low power-use settings through Power Options.

●

Turn o wireless and LAN connections and exit modem applications when you are not using them.

●

Disconnect unused external devices that are not plugged into an external power source.

●

Stop, disable, or remove any external memory cards that you are not using.

●

Decrease screen brightness.

●

Before you leave your work, initiate Sleep, or shut down the computer.

Storing a user-replaceable battery (select products only)

CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for extended

periods of time.

If a computer will be unused and unplugged from external power for more than 2 weeks, remove the user­replaceable battery and store it separately.

To prolong the charge of a stored battery, place it in a cool, dry place.

NOTE: A stored battery should be checked every 6 months. If the capacity is less than 50 percent, recharge

the battery before returning it to storage.

Calibrate a battery before using it if it has been stored for one month or more.

Disposing of a user-replaceable battery (select products only)

WARNING! To reduce the risk of re or burns, do not disassemble, crush, or puncture; do not short external

contacts; do not dispose of in re or water.

Setting power options 45

See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access this guide, from
the Start screen, type support, and then select the HP Support Assistant app. To access battery

information, select the HP Support Assistant app on the Start screen, and then select Battery and

performance.

Replacing a user-replaceable battery (select products only)

Battery Check noties you to replace the battery when an internal cell is not charging properly or when the
battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty,
instructions include a warranty ID. A message refers you to the HP website for more information about
ordering a replacement battery.

Using external AC power

WARNING! Do not charge the computer battery while you are onboard aircraft.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a

replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the

computer box.

External AC power is supplied through an approved AC adapter or an optional docking or expansion device.

Connect the computer to external AC power under any of the following conditions:

●

When charging or calibrating a battery

●

When installing or modifying system software

●

When writing information to a CD, a DVD, or a BD (select products only)

●

When running Disk Defragmenter

●

When performing a backup or recovery

When you connect the computer to external AC power, the following events occur:

●

The battery begins to charge.

●

If the computer is turned on, the power meter icon in the notication area changes appearance.

When you disconnect external AC power, the following events occur:

●

The computer switches to battery power.

●

The display brightness is automatically decreased to save battery life.

Testing an AC adapter

Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power:

●

The computer does not turn on.

●

The display does not turn on.

●

The power lights are o.

To test the AC adapter:

NOTE: The following instructions apply to computers with user-replaceable batteries.

46 Chapter 6 Power management

1. Shut down the computer.

2. Remove the battery on the computer.

3. Connect the AC adapter to the computer, and then plug it into an AC outlet.

4. Turn on the computer.

●

If the power lights turn on, the AC adapter is working properly.

●

If the power lights remain o, the AC adapter is not functioning and should be replaced.

Contact support for information on obtaining a replacement AC power adapter.

Setting power options 47

7 External cards and devices

Using memory card readers (select products only)

Optional memory cards provide secure data storage and convenient data sharing. These cards are often used
with digital media–equipped cameras and PDAs as well as with other computers.

To determine the memory card formats that are supported on your computer, see Getting to know your

computer on page 3.

Inserting a memory card

CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a

memory card.

1. Hold the card label-side up, with the connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the card until it is rmly seated.

You will hear a sound when the device has been detected, and a menu of options may be displayed.

Removing a memory card

CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to

safely remove the memory card.

1. Save your information and close all programs associated with the memory card.

2. Click the remove hardware icon on the Windows desktop in the notication area, at the far right of the

taskbar. Then follow the on-screen instructions.

48 Chapter 7 External cards and devices

3. Press in on the card (1), and then remove it from the slot (2).

NOTE: If the card does not eject, pull the card out of the slot.

Using smart cards (select products only)

NOTE: The term smart card is used throughout this chapter to mean both smart cards and Java™ Cards.

A smart card is a credit card-sized accessory that carries a microchip containing memory and a
microprocessor. Like personal computers, smart cards have an operating system to manage input and output,
and they include security features to protect against tampering. Industry-standard smart cards are used with
the smart card reader (select products only).

A PIN is needed to gain access to the contents of the microchip. For more information about smart card
security features, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the

HP Support Assistant app.

Inserting a smart card

1. Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated.

2. Follow the on-screen instructions for logging on to the computer using the smart card PIN.

Removing a smart card

▲

Grasp the edge of the smart card, and then pull it out of the smart card reader.

Using smart cards (select products only) 49

Using a USB device

Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device,
such as a USB keyboard, mouse, drive, printer, scanner, or hub.

Some USB devices may require additional support software, which is usually included with the device. For
more information about device-specic software, see the manufacturer's instructions. These instructions
may be provided with the software, on disc, or on the manufacturer’s website.

The computer has at least 1 USB port that supports USB 1.0, 1.1, 2.0, or 3.0 devices. Your computer may also
have a USB charging port that provides power to an external device. An optional docking device or USB hub
provides additional USB ports that can be used with the computer.

50 Chapter 7 External cards and devices

Connecting a USB device

CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device.

▲

Connect the USB cable for the device to the USB port.

NOTE: The following illustration may look slightly dierent than your computer.

You will hear a sound when the device has been detected.

NOTE: The rst time you connect a USB device, a message in the notication area lets you know that the

device is recognized by the computer.

Removing a USB device

CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB

device.

CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following procedure

to safely remove the USB device.

1. To remove a USB device, save your information and close all programs associated with the device.

2. Click the remove hardware icon on the Windows desktop in the notication area, at the far right of the

taskbar, and then follow the on-screen instructions.

3. Remove the device.

Using a serial device (select products only)

Select computer models include a serial port that connects optional devices such as a serial modem, mouse,
or printer.

Some serial devices may require additional support software, which is usually included with the device. For
more information about device-specic software, see the manufacturer's instructions.

To connect a serial device:

1. Turn o the computer.

Using a serial device (select products only) 51

2. Connect the device cable to the serial port to the computer.

3. Turn on the computer.

Using optional external devices

NOTE: For more information about required software and drivers, or to learn which computer port to use,

see the manufacturer's instructions.

To connect an external device to the computer:

CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that

the device is turned o and the AC power cord is unplugged.

1. Connect the device to the computer.

2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet.

3. Turn on the device.

To disconnect an unpowered external device, turn o the device, and then disconnect it from the computer. To
disconnect a powered external device, turn o the device, disconnect it from the computer, and then unplug
the AC power cord.

Using optional external drives

Removable external drives expand your options for storing and accessing information. A USB drive can be
added by connecting the drive to a USB port to the computer.

NOTE: HP external USB optical drives should be connected to the powered USB port to the computer.

USB drives include the following types:

●

1.44-megabyte diskette drive

●

Hard drive module

●

External optical drive (CD, DVD, and Blu-ray)

●

MultiBay device

52 Chapter 7 External cards and devices

8 Drives

Using hard drives

CAUTION: To prevent information loss or an unresponsive system:

●

Save your work and shut down the computer before adding or replacing a memory module or hard drive.

●

If you are not sure whether the computer is o, turn the computer on by pressing the power button.
Then shut down the computer through the operating system.

Improving hard drive performance

Using Disk Defragmenter

As you use the computer, les on the hard drive become fragmented. Disk Defragmenter consolidates the
fragmented les and folders on the hard drive so that the system can run more eciently.

NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard drive and
the number of fragmented les, Disk Defragmenter may take more than an hour to complete. You may want
to set it to run during the night or at another time when you do not need access to your computer.

HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run
on a monthly schedule, but you can defragment your computer manually at any time.

To run Disk Defragmenter:

1. Connect the computer to AC power.

2. From the Start screen, type disk.

3. Click Optimize.

NOTE: Windows includes the User Account Control feature to improve the security of your computer.

You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. Refer to HP Support Assistant. To access HP Support Assistant,
from the Start screen, select the HP Support Assistant app.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Disk Cleanup searches the hard drive for unnecessary les that you can safely delete to free up disk space and
help the computer to run more eciently.

To run Disk Cleanup:

1. From the Start screen, type disk, and then select Uninstall apps to free up disk space.

2. Follow the on-screen instructions.

Using hard drives 53

Using HP 3D DriveGuard (select products only)

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the
following conditions:

●

You drop the computer.

●

You move the computer with the display closed while the computer is running on battery power.

A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.

NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional

docking device or connected to a USB port is not protected by HP 3D DriveGuard.

NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these

drives.

For more information, see the HP 3D DriveGuard software Help.

Identifying HP 3D DriveGuard status

The hard drive light on the computer changes color to show that a drive in the primary hard drive bay and/or
the drive in a secondary hard drive bay (select products only) is parked. To determine whether a drive is
currently protected or whether it is parked, view the icon on the Windows desktop in the notication area, at
the far right of the taskbar, or in the Mobility Center.

54 Chapter 8 Drives

9 Security

Protecting the computer

Standard security features provided by the Windows operating system and the non-Windows Computer Setup
utility (BIOS) can protect your personal settings and data from a variety of risks.

NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product

from being mishandled or stolen.

NOTE: Before you send your computer for service, back up and delete condential les, and remove all

password settings.

NOTE: Some features listed in this chapter may not be available on your computer.

NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service

available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized
user accesses the Internet. You must purchase the software and subscribe to the service in order to use
Computrace. For information about ordering the Computrace software, go to http://www.hp.com.

Computer risk Security feature

Unauthorized use of the computer HP Client Security, in combination with a password, smart card,

contactless card, registered ngerprints, or other authentication
credential

Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup*

Unauthorized access to the contents of a hard drive DriveLock password or Automatic DriveLock password in

Unauthorized startup from an optional external optical drive
(select products only), optional external hard drive (select
products only), or internal network adapter

Unauthorized access to a Windows user account Windows user password

Unauthorized access to data

Unauthorized access to Computer Setup settings and other
system identication information

Unauthorized removal of the computer Security cable slot (used with an optional security cable)

*Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load.
You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in
Computer Setup.

Using passwords

A password is a group of characters that you choose to secure your computer information. Several types of
passwords can be set, depending on how you want to control access to your information. Passwords can be
set in Windows or in Computer Setup utility, which is preinstalled on the computer.

Computer Setup*

Boot options feature in Computer Setup*

●

HP Drive Encryption software

●

Windows Defender

BIOS administrator password in Computer Setup*

Protecting the computer 55

●

BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system
BIOS.

●

Automatic DriveLock passwords are enabled in Computer Setup.

●

Windows passwords are set only in the Windows operating system.

●

If HP SpareKey has been set up previously, and if you forget the BIOS administrator password set in
Computer Setup, you can use HP SpareKey to access the utility.

●

If you forget both the DriveLock user password and the DriveLock master password set in Computer
Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be
used.

You can use the same password for a Computer Setup feature and for a Windows security feature. You can
also use the same password for more than one Computer Setup feature.

Use the following tips for creating and saving passwords:

●

When creating passwords, follow requirements set by the program.

●

Do not use the same password for multiple applications or websites, and do not reuse your Windows
password for any other application or website.

●

Use HP Client Security's Password Manager to store your user names and passwords for all of your
websites and applications. You can securely read them in the future if they cannot be remembered.

●

Do not store passwords in a le on the computer.

The following tables list commonly used Windows and BIOS administrator passwords and describe their
functions.

Setting passwords in Windows

Password Function

Administrator password* Protects access to a Windows administrator-level account.

User password* Protects access to a Windows user account.

*For information about setting a Windows administrator password or a Windows user password, from the Start screen, select the HP

Support Assistant app.

NOTE: Setting the Windows Administrator password does not

set the BIOS Administrator password.

56 Chapter 9 Security

Setting passwords in Computer Setup

Password Function

BIOS administrator password* Protects access to Computer Setup.

DriveLock master password* Protects access to the internal hard drive that is protected by

DriveLock user password* Protects access to the internal hard drive that is protected by

*For details about each of these passwords, see the following topics.

Managing a BIOS administrator password

NOTE: If features have been enabled to prevent removing the

BIOS administrator password, you may not be able to remove it
until those features have been disabled.

DriveLock. It is also used to remove DriveLock protection. This
password is set under DriveLock Passwords during the enable
process.

NOTE: A BIOS Administrator password must be set before you

can set a DriveLock password.

DriveLock, and is set under DriveLock Passwords during the
enable process.

NOTE: A BIOS Administrator password must be set before you

can set a DriveLock password.

To set, change, or delete this password, follow these steps:

Setting a new BIOS administrator password

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Setup BIOS Administrator Password, and

then press enter.

4. When prompted, type a password.

5. When prompted, type the new password again to conrm.

6. To save your changes and exit Computer Setup, click the Save icon and then follow the on-screen

instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Changing a BIOS administrator password

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Change Password, and then press enter.

4. When prompted, type your current password.

Using passwords 57

5. When prompted, type your new password again to conrm.

6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,

and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Deleting a BIOS administrator password

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Change Password, and then press enter.

4. When prompted, type your current password.

5. When prompted for the new password, leave the eld empty, and then press enter.

6. Read the warning. To continue, select YES.

7. When prompted to type your new password again, leave the eld empty, and then press enter.

8. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,

and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Entering a BIOS administrator password

At the BIOS administrator password prompt, type your password (using the same kind of keys you used to
set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS administrator
password, you must restart the computer and try again.

Managing a Computer Setup DriveLock password

CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable, record the

DriveLock user password and the DriveLock master password in a safe place away from your computer. If you
forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.

DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied
only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, a password
must be entered to access the drive. The drive must be inserted into the computer or an advanced port
replicator in order for it to be accessed by the DriveLock passwords.

NOTE: A BIOS Administrator password must be set before you can access the DriveLock features.

58 Chapter 9 Security

To apply DriveLock protection to an internal hard drive, a user password and a master password must be set
in Computer Setup. Note the following considerations about using DriveLock protection:

●

After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering
either the user password or the master password.

●

The owner of the user password should be the day-to-day user of the protected hard drive. The owner of
the master password may be either a system administrator or the day-to-day user.

●

The user password and the master password can be identical.

●

You can delete a user password or master password only by removing DriveLock protection from the
drive. DriveLock protection can be removed from the drive only with the master password.

Setting a DriveLock password

To set a DriveLock password in Computer Setup, follow these steps:

1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is

displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then

press enter.

4. Click Set DriveLock Password (global).

5. Enter the BIOS Administrator password, and then press enter.

6. Use a pointing device or the arrow keys to select the hard drive you want to protect, and then press

enter.

7. Read the warning. To continue, select YES.

8. When prompted, type a master password, and then press enter.

9. When prompted, type the master password again to conrm, and then press enter.

10. When prompted, type a user password, and then press enter.

11. When prompted, type the user password again to conrm, and then press enter.

12. To conrm DriveLock protection on the drive you have selected, type DriveLock in the conrmation

eld, and then press enter.

NOTE: The DriveLock conrmation is case sensitive.

13. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,

and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Entering a DriveLock password

Be sure that the hard drive is inserted into the computer (not into an optional docking device or external
MultiBay).

At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used
to set the password), and then press enter.

Using passwords 59

After 2 incorrect attempts to enter the password, you must shut down the computer and try again.

Changing a DriveLock password

To change a DriveLock password in Computer Setup, follow these steps:

1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is

displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then

enter.

press

4. Enter the BIOS Administrator password, and then press enter.

5. Use a pointing device or the arrow keys select Set DriveLock Password, and then press enter.

6. Use the arrow keys to select an internal hard drive, and then press enter.

7. Use a pointing device or the arrow keys to select Change Password.

8. When prompted, type your current password, and then press enter.

9. When prompted, type a new password, and then press enter.

10. When prompted, type the new password again to conrm, and then press enter.

11. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,

and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Removing DriveLock protection

To remove DriveLock protection in Computer Setup, follow these steps:

1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is

displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then

press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Use a pointing device or the arrow keys to select Set DriveLock Password, and then press enter.

6. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.

7. Use a pointing device or the arrow keys to select Disable protection.

8. Type your master password, and then press enter.

9. To save your changes and exit Computer Setup, click the Save icon and then follow the on-screen

instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

60 Chapter 9 Security

Your changes go into eect when the computer restarts.

Using Computer Setup Automatic DriveLock

In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic DriveLock
password is enabled, a random user password and a DriveLock master password will be created for you. When
any user passes the password credential, the same random user and DriveLock master password will be used
to unlock the drive.

NOTE: A BIOS Administrator password must be set before you can access the Automatic DriveLock features.

Entering an Automatic DriveLock password

To enable an Automatic DriveLock password in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > Automatic DriveLock,

and then press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.

6. Read the warning. To continue, select YES.

7. To save your changes and exit Computer Setup, click the Save icon and then follow the on-screen

instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Removing Automatic DriveLock protection

To remove DriveLock protection in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > Automatic DriveLock,

and then press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.

6. Use a pointing device or the arrow keys to select Disable protection.

7. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,

and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Using passwords 61

Using antivirus software

When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to
function abnormally.

Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have
caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up
to date.

Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an
antivirus program in order to fully protect your computer.

For more information about computer viruses, access HP Support Assistant. To access HP Support Assistant,
from the Start screen, select the HP Support Assistant app.

Using rewall software

Firewalls are designed to prevent unauthorized access to a system or network. A rewall can be a software
program you install on your computer and/or network, or it can be a solution made up of both hardware and
software.

There are two types of rewalls to consider:

●

Host-based rewalls—Software that protects only the computer it is installed on.

●

Network-based rewalls—Installed between your DSL or cable modem and your home network to
protect all the computers on the network.

When a rewall is installed on a system, all data sent to and from the system is monitored and compared with
a set of user-dened security criteria. Any data that does not meet those criteria is blocked.

Your computer or networking equipment may already have a rewall installed. If not, rewall software
solutions are available.

NOTE: Under some circumstances a rewall can block access to Internet games, interfere with printer or le

sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable
the rewall, perform the task that you want to perform, and then reenable the rewall. To permanently
resolve the problem, recongure the rewall.

Installing critical security updates

CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from security

breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert.

You can choose whether updates are installed automatically. To change the settings, from the Start screen,
type control panel, and then select Control Panel. Select System and Security, select Windows Update,

select

Change settings, and then follow the on-screen instructions.

Using HP Client Security (select products only)

HP Client Security software is preinstalled on computer models. This software can be accessed through the
HP Client Security tile on the Start screen, the HP Client Security icon in the notication area at the far right of
the taskbar, or Windows Control Panel. It provides security features that help protect against unauthorized
access to the computer, networks, and critical data. For more information, see the HP Client Security software
Help.

62 Chapter 9 Security

Using HP Touchpoint Manager (select products only)

HP Touchpoint Manager is a cloud-based IT solution that enables businesses to eectively manage and secure
their company assets. HP Touchpoint Manager helps protect devices against malware and other attacks,
monitors device health, and enables customers to reduce time spent solving end-user device and security
issues. Customers can quickly download and install the software, which is highly cost eective relative to
traditional in-house solutions.

Installing an optional security cable

NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being

mishandled or stolen.

NOTE: The security cable slot on your computer may look slightly dierent from the illustration in this

section. See Getting to know your computer on page 3 for the location of the security cable slot on your
computer.

1. Loop the security cable around a secured object.

2. Insert the key (1) into the cable lock (2).

3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with

the key.

Using the ngerprint reader (select products only)

Integrated ngerprint readers are available on select computer models. In order to use the ngerprint reader,
you must enroll your ngerprints in the HP Client Security's Credential Manager. Refer to the HP Client
Security software Help.

After you enroll your ngerprints in Credential Manager, you can use HP Client Security's Password Manager
to store and ll in your user names and passwords in supported websites and applications.

Using HP Touchpoint Manager (select products only) 63

Locating the ngerprint reader

The ngerprint reader is a small metallic sensor that is located in one of the following areas of your computer:

●

Near the bottom of the TouchPad

●

On the right side of the keyboard

●

On the upper-right side of the display

●

On the left side of the display

Depending on your computer model, the reader may be oriented horizontally or vertically. Both orientations
require that you swipe your

reader on page 10 for the location of the nger print reader on your computer.

nger perpendicular to the metallic sensor. See Buttons, speakers, and ngerprint

64 Chapter 9 Security

10 Maintenance

Cleaning your computer

Use the following products to safely clean your computer:

●

Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable
wipes, which come in a variety of brands).

●

Alcohol-free glass-cleaning uid

●

Water with mild soap solution

●

Dry microber cleaning cloth or a chamois (static-free cloth without oil)

●

Static-free cloth wipes

CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure

that a cleaning product is safe for your computer, check the product contents to make sure that ingredients
such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the
product.

Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning
agents can get trapped in the scratches.

Cleaning procedures

Follow the procedures in this section to safely clean your computer.

WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer

while it is turned on.

Turn o the computer.

Disconnect AC power.

Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on

any computer surface. Liquids dripped on the surface can permanently damage internal components.

Cleaning the display (All-in-Ones or Notebooks)

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that
the display is dry before closing the display.

Cleaning the sides or cover

To clean the sides or cover, use a soft microber cloth or chamois moistened with one of the cleaning
solutions listed previously or use an acceptable disposable wipe.

NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.

Cleaning your computer 65

Cleaning the TouchPad, keyboard, or mouse

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum

cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard
surface.

CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.

●

To clean the TouchPad, keyboard, or mouse, use a soft microber cloth or a chamois moistened with one
of the cleaning solutions listed previously or use an acceptable disposable wipe.

●

To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of
compressed air with a straw extension.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis with the latest versions. Go to

http://www.hp.com/support to download the latest versions. You can also register to receive automatic

update notications when they become available.

Using SoftPaq Download Manager

HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP
business computers without requiring the SoftPaq number. Using this tool, you can easily search for SoftPaqs,
and then download and unpack them.

SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published database
le containing computer model and SoftPaq information. SoftPaq Download Manager allows you to specify
one or more computer models to determine which SoftPaqs are available for download.

SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If updates are
found, they are downloaded and applied automatically.

SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to download
SoftPaqs, you must rst download and install the program. Go to http://www.hp.com/go/sdm, and follow the
instructions to download and install SoftPaq Download Manager.

To download SoftPaqs:

▲

From the Start screen, type s. In the search box, type softpaq, and then select HP SoftPaq Download
Manager. Follow the instructions to download SoftPaqs.

NOTE: If prompted by User Account Control, click Yes.

66 Chapter 10 Maintenance

11 Backup and recovery

To protect your information, use Windows backup and restore utilities to back up individual les and folders,
back up your entire hard drive, create system repair media (select products only) by using the installed optical
drive (select products only) or an optional external optical drive, or create system restore points. In case of
system failure, you can use the backup les to restore the contents of your computer.

From the Start screen, type restore, and then select from the list of displayed options.

NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in

Windows Help and Support.

In case of system instability, HP recommends that you print the recovery procedures and save them for later
use.

NOTE: Windows includes the User Account Control feature to improve the security of your computer. You

may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. For more information, see Windows Help and Support.

Backing up your information

Recovery after a system failure is as good as your most recent backup. You should create system repair media
and your initial backup immediately after initial system setup. As you add new software and data les, you
should continue to back up your system on a regular basis to maintain a reasonably current backup.

For more information on the Windows backup features, see Windows Help and Support.

Performing a system recovery

In case of system failure or instability, the computer provides the following tools to recover your les:

●

Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Automatic Repair to x problems that might prevent
Windows from starting correctly.

●

f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The

image includes the Windows operating system and software programs installed at the factory.

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you

previously created (select products only), you must purchase Windows operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows operating system

media (purchased separately) on page 69.

Using the Windows recovery tools

To recover information you previously backed up, see Windows Help and Support for steps on restoring les
and folders.

To recover your information using Automatic Repair, follow these steps:

Backing up your information 67

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All les you have

created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.

1. If possible, back up all personal les.

2. If possible, check for the presence of the Recovery Image partition and the Windows partition.

From the Start screen, type file, and then click File Explorer.

– or –

From the Start screen, type pc, and then select This PC.

NOTE: If the Windows partition and the Recovery Image partition are not listed, you must recover your

operating system and programs using the Windows operating system DVD and the Driver Recovery
media (both purchased separately). For additional information, see Using Windows operating system

media (purchased separately) on page 69.

3. If the Windows partition and the Recovery Image partition are listed, restart the computer by pressing

and holding the shift key while clicking Restart.

4. Select Troubleshoot, then select Advanced Options, and then select Startup Repair.

5. Follow the on-screen instructions.

NOTE: For additional information on recovering information using the Windows tools, perform a search for

these topics in Windows Help and Support.

Using f11 recovery tools

CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All les that you

have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.

To recover the original hard drive image using f11:

1. If possible, back up all personal les.

2. If possible, check for the presence of the Recovery Image partition: From the Start screen, type pc, and

then select This PC.

NOTE: If the Recovery Image partition is not listed, you must recover your operating system and

programs using the Windows operating system media and the Driver Recovery media (both purchased
separately). For additional information, see Using Windows operating system media (purchased

separately) on page 69.

3. If the Recovery Image partition is listed, restart the computer, and then press esc while the “Press the

ESC key for Startup Menu” message is displayed at the bottom of the screen.

4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.

5. Follow the on-screen instructions.

68 Chapter 11 Backup and recovery

Using Windows operating system media (purchased separately)

To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet
included with the computer. You can also nd contact information from the HP website. Go to

http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats

the hard drive. All les that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.

To initiate a full install of the operating system using a Windows operating system DVD:

NOTE: This process takes several minutes.

1. If possible, back up all personal les.

2. Insert the Windows operating system DVD into the optical drive, and then restart the computer.

3. When prompted, press any keyboard key.

4. Follow the on-screen instructions.

After the installation is completed:

1. Eject the Windows operating system media and then insert the Driver Recovery media.

2. Install the Hardware Enabling Drivers rst, and then install Recommended Applications.

Performing a system recovery 69

Using Windows Refresh or Windows Reset

When your computer is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you.

The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal
information before you give away or recycle your computer. For more information on these features, see
Windows Help and Support.

Using HP Software Setup

HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from
the system.

1. From the Start screen, type HP Software Setup.

2. Open HP Software Setup.

3. Follow the on-screen directions to reinstall drivers or select software.

70 Chapter 11 Backup and recovery

12 Computer Setup (BIOS), TPM, and HP Sure

Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB

legacy support is enabled.

To start Computer Setup, follow these steps:

▲

Start Computer Setup.

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.

●

Tablets without keyboards:

▲

Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.

Navigating and selecting in Computer Setup

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.

NOTE: On tablets without keyboards, you can use your nger to make selections.

●

To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.

Using Computer Setup 71

To exit Computer Setup menus, choose one of the following methods:

●

To exit Computer Setup menus without saving your changes:

Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

●

To save your changes and exit Computer Setup menus:

Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Start Computer Setup. See Starting Computer Setup on page 71.

2. Select Main, and then select Apply Factory Defaults and Exit.

NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory

Defaults and Exit.

3. Follow the on-screen instructions.

4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

72 Chapter 12 Computer Setup (BIOS), TPM, and HP Sure Start

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.

BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.

1. Start Computer Setup. See Starting Computer Setup on page 71.

2. Select Main, and then select System Information.

3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 73.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, type support, and then select the HP Support Assistant app.

2. Make the selection for updates.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

Using Computer Setup 73

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:

1. From the Start screen, type file, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Access the Boot Device Options menu:

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.

●

Tablets without keyboards:

▲

Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.

2. Select a boot device, then press enter.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure

that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 71.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

74 Chapter 12 Computer Setup (BIOS), TPM, and HP Sure Start

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.

HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.

Using HP Sure Start (select products only) 75

13 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 76.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.

Download any version of UEFI for a specic product

1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.

2. Click Drivers & Downloads.

76 Chapter 13 Using HP PC Hardware Diagnostics (UEFI)

3. Use the categories listed to nd your product.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 77

14 Support

Contacting support

If the information provided in this user guide or HP Support Assistant does not address your questions, you
can contact support. For support, go to http://www.hp.com/support.

Here you can:

●

Chat online with an HP technician.

NOTE: When support chat is not available in a particular language, it is available in English.

●

Find support telephone numbers.

●

Locate an HP service center.

78 Chapter 14 Support

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer:

IMPORTANT: All labels described in this section will be located in one of 3 places depending on your

computer model: axed to the bottom of the computer, located in the battery bay, or under the service door.

●

Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.

Component

(1) Serial number

(2) Product number

(3) Warranty period

●

Microsoft® Certicate of Authenticity label (select products only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a
Digital Product Key electronically installed.

NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating

Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP-approved recovery
methods.

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings of some of the countries or regions in which the devices have been approved for use.

Labels 79

15 Specications

Input power

The power information in this section may be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source supplied and approved by
HP for use with this computer.

The computer can operate on DC power within the following specications.

Input Power Rating

Operating voltage and current 19.5 V dc @ 2.3 A – 45 W

19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 4.6 A – 90 W (only for products with an Intel quad-core processor)

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding

240 V rms.

NOTE: The computer operating voltage and current can be found on the system regulatory label.

Operating environment

Factor Metric U.S.

Temperature

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

80 Chapter 15 Specications

16 Accessibility

HP designs, produces, and markets products and services that can be used by everyone, including people with
disabilities, either on a stand-alone basis or with appropriate assistive devices.

Supported assistive technologies

HP products support a wide variety of operating system assistive technologies and can be congured to work
with additional assistive technologies. Use the Search feature on your device to locate more information
about assistive features.

NOTE: For additional information about a particular assistive technology product, contact customer support

for that product.

Contacting support

We are constantly rening the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at [phone], Monday through Friday, 6 a.m. to 9 p.m. North American Mountain
Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical
support or have accessibility questions by calling [phone], Monday through Friday, 6 a.m. to 9 p.m.
North American Mountain Time.

NOTE: Support is in English only.

Supported assistive technologies 81

A Traveling with the computer

For best results, follow these traveling and shipping tips:

●

Prepare the computer for traveling or shipping:

◦

Back up your information.

◦

Remove all discs and all external media cards, such as memory cards.

CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of

information, remove the media from a drive before removing the drive from a drive bay and before
shipping, storing, or traveling with a drive.

◦

Turn o and then disconnect all external devices.

◦

Shut down the computer.

●

Take along a backup of your information. Keep the backup separate on the computer.

●

When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your bags.

CAUTION: Avoid exposing a drive to magnetic elds. Security devices with magnetic elds include

airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

●

In-ight computer use is at the discretion of the airline. If you plan to use the computer during a ight,
check with the airline in advance.

●

If the computer will be unused and disconnected from external power for more than 2 weeks, remove
the battery and store it separately.

●

If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”

●

If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an 802.11b/g
device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service
(GPRS) device, the use of these devices may be restricted in some environments. Such restrictions may
apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of
the policy that applies to the use of a particular device, ask for authorization to use it before you turn it
on.

●

If you are traveling internationally, follow these suggestions:

◦

Check the computer-related customs regulations for each country or region on your itinerary.

◦

Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug congurations vary.

WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not attempt

to power the computer with a voltage converter kit sold for appliances.

82 Appendix A Traveling with the computer

B Troubleshooting

Troubleshooting resources

●

Access website links and additional information about the computer through HP Support Assistant. To
access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools

that do not require an Internet connection.

●

Contact HP support. For support, go to http://www.hp.com/support.

Choose from the following types of support:

◦

Chat online with an HP technician.

NOTE: When chat is not available in a particular language, it is available in English.

◦

Find HP support worldwide telephone numbers.

◦

Locate an HP service center.

Resolving issues

The following sections describe several common issues and solutions.

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may help you
determine why the computer does not start up:

●

If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that
the outlet is providing adequate power.

NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer.

●

If the computer is plugged into an external power source other than an AC outlet, plug the computer into
an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.

The computer screen is blank

If the screen is blank but you have not turned o the computer, one or more of these settings may be the
cause:

●

The computer may be in the Sleep state. To exit Sleep, briey press the power button. Sleep is an
energy-saving feature that turns o the display. Sleep can be initiated by the system while the computer
is on but is not in use, or when the computer has reached a low battery level. To change these and other
power settings, right-click the Battery icon on the Windows desktop in the notication area, at the far
right of the taskbar, and then click Preferences.

●

The computer may not be set to display the image on the computer screen. To transfer the image to the
computer screen, press fn+f4. On most models, when an optional external display, such as a monitor, is
connected to the computer, the image can be displayed on the computer screen or the external display,

Troubleshooting resources 83

or on both devices simultaneously. When you press fn+f4 repeatedly, the image alternates among the
computer display, one or more external displays, and simultaneous display on all devices.

Software is functioning abnormally

If the software is unresponsive or responds abnormally, restart the computer by pointing to the right side of
the screen. When the charms display, click Settings. Click the Power icon, and then click Shut down. If you
cannot restart the computer using this procedure, see the next section, The computer is on but not

responding on page 84.

The computer is on but not responding

If the computer is turned on but is not responding to software or keyboard commands, try the following
emergency shutdown procedures, in the sequence provided, until shutdown occurs:

CAUTION: Emergency shutdown procedures result in the loss of unsaved information.

●

Press and hold the power button for at least 5 seconds.

●

Disconnect the computer from external power and remove the battery.

The computer is unusually warm

It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually
warm, it may be overheating because a vent is blocked.

If you suspect that the computer is overheating, allow the computer to cool to room temperature. Be sure to
keep all vents free from obstructions while you are using the computer.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place

the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950).

NOTE: The fan in the computer starts up automatically to cool internal components and prevent

overheating. It is normal for the internal fan to cycle on and o during operation.

An external device is not working

Follow these suggestions if an external device does not function as expected:

●

Turn on the device according to the manufacturer's instructions.

●

Be sure that all device connections are secure.

●

Be sure that the device is receiving electrical power.

●

Be sure that the device, especially if it is older, is compatible with the operating system.

●

Be sure that the correct drivers are installed and updated.

84 Appendix B Troubleshooting

The wireless network connection is not working

If a wireless network connection is not working as expected, follow these suggestions:

●

To enable or disable a wireless or wired network device, click the Network Connection icon on the
Windows desktop in the notication area, at the far right of the taskbar. To enable a device, click on the
device name, and then click Connect. To disable the device, click on the device name, and then click
Disconnect.

●

Be sure that the wireless device is turned on.

●

Be sure that the computer wireless antennas are free from obstructions.

●

Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are
on.

●

Be sure that the wireless router or access point is properly connected to its power adapter and to the
cable or DSL modem, and that the lights are on.

●

Disconnect and then reconnect all cables, and turn the power o and then back on.

A disc does not play

●

Save your work and close all open programs before playing a CD or a DVD.

●

Log o the Internet before playing a CD or a DVD.

●

Be sure that you insert the disc properly.

●

Be sure that the disc is clean. If necessary, clean the disc with ltered water and a lint-free cloth. Wipe
from the center of the disc to the outer edge.

●

Check the disc for scratches. If you nd scratches, treat the disc with an optical disc repair kit available at
many electronics stores.

●

Disable Sleep mode before playing the disc.

Do not initiate Sleep while playing a disc. Otherwise, you may see a warning message asking if you want
to continue. If this message is displayed, click No. After you click No, the computer may behave in either
of the following ways:

◦

Playback may resume.

– or –

◦

The playback window in the multimedia program may close. To return to playing the disc, click the
Play button in your multimedia program to restart the disc. In rare cases, you may need to exit the
program and then restart it.

A movie is not visible on an external display

1. If both the computer display and an external display are turned on, press fn+f4 one or more times to

switch between the 2 displays.

2. Congure the monitor settings to make the external display primary:

a. From the Windows desktop, right-click on a blank area of the computer desktop, and select Screen

resolution.

b. Specify a primary display and a secondary display.

Resolving issues 85

NOTE: When using both displays, the DVD image will not appear on any display designated as the

secondary display.

The process of burning a disc does not begin, or it stops before completion

●

Be sure that all other programs are closed.

●

Turn o Sleep mode.

●

Be sure that you are using the right kind of disc for your drive.

●

Be sure that the disc is inserted properly.

●

Select a slower write speed and try again.

●

If you are copying a disc, save the information on the source disc to your hard drive before trying to burn
the contents to a new disc, and then burn from your hard drive.

86 Appendix B Troubleshooting

C Electrostatic discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from ngers or other electrostatic conductors may damage electronic
components.

To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

●

If removal or installation instructions direct you to unplug the computer, unplug it after being properly
grounded and before removing a cover.

●

Keep components in their electrostatic-safe containers until you are ready to install them.

●

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●

Use nonmagnetic tools.

●

Before handling components, discharge static electricity by touching an unpainted metal surface of the
component.

●

If you remove a component, place it in an electrostatic-safe container.

If you need more information about static electricity or assistance with component removal or installation,
contact HP support.

87

Index

Symbols/Numerics

2-nger pinch zoom TouchPad

gesture 26

A

AC adapter, testing 46
accessibility 81
administrator password 56
antivirus software 62
audio functions, checking 35
audio-out (headphone)/audio-in

(microphone) combo jack,
identifying 3

Automatic DriveLock password

entering 61
removing 61

B

battery

conserving power 45
discharging 43
displaying remaining charge 43
disposing 45
low battery levels 43
removing 44
replacing 46

storing 45
battery bay 79
Battery Check 43
battery information, nding 42
battery light 15
battery power 42
battery temperature 45
BIOS

determining version 73

downloading an update 73

updating 73
Bluetooth device 17, 22
Bluetooth label 79
buttons

left pointing stick 7

left TouchPad 8

optical drive eject 5, 6

power 10, 40

right pointing stick 8

right TouchPad 8
volume 34

C

cables

USB 51
caps lock light, identifying 9
caring for your computer 65
checking audio functions 35
cleaning your computer 65
components

bottom 14

display 6

front 14

left side 5

rear 16

right side 3

top 7
Computer Setup

BIOS administrator password 57

DriveLock password 58

navigating and selecting 71

restoring factory settings 72
computer, traveling 45, 82
connecting to a WLAN 20
connector, power 4
conservation, power 45
corporate WLAN connection 20
critical battery level 41
critical updates, software 62

D

Disk Cleanup software 53
Disk Defragmenter software 53
docking port, identifying 4
docking station support holes,

identifying 14
drive light 15
drive media 41
DriveLock password

changing 60
description 58
entering 59
removing 60
setting 59

drives

external 52
hard 52
optical 52
using 53

Dual-Mode DisplayPort, connecting

37

Dual-Mode DisplayPort, identifying

3

E

electrostatic discharge 87
embedded numeric keypad,

identifying 12, 31
esc key, identifying 12, 13
external AC power, using 46
external devices 52
external drive 52
external monitor port 16, 36

F

f11 recovery 68
Face Recognition 35

ngerprint reader 63
ngerprint reader, identifying 11
rewall software 62

fn key, identifying 12, 13
function keys, identifying 12, 13

G

GPS 21

H

hard drive

external 52

HP 3D DriveGuard 54
hard drive light 54
hard drive recovery 68
headphones and microphones,

connecting 35

Hibernation

exiting 41

initiating 41
high-denition devices, connecting

39

88 Index

hot keys

microphone mute 31

using 30
HP 3D DriveGuard 54
HP Client Security 62
HP Mobile Broadband, disabled 21
HP Mobile Connect 21
HP PC Hardware Diagnostics (UEFI)

using 76
HP Touchpoint Manager 63
hubs 50

I

input power 80
integrated numeric keypad,

identifying 13, 32

integrated webcam light,

identifying 6
internal microphones, identifying 6
Internet connection setup 19
issues, resolving 83

J

jacks

audio-out (headphone)/audio-in

(microphone) combo 3
network 4
RJ-45 (network) 4

Java Card

dened 49
inserting 49
removing 49

K

keypad

embedded numeric 12
identifying 31
integrated numeric 13

keypad, external

num lock 33
using 32

keypads, identifying 32
keys

esc 12, 13
fn 12, 13
function 12, 13
volume 34
Windows application 12
Windows key 12, 13

L

labels

Bluetooth 79
Microsoft Certicate of

Authenticity 79
regulatory 79
serial number 79
wireless certication 79
WLAN 79

legacy support, USB 71
lights

battery 15
caps lock 9
drive 15
microphone mute 9
num lock 9
power 9, 14
RJ-45 (network) 4
webcam 6
wireless 9, 14

lights, hard drive 54
low battery level 43

M

maintenance

Disk Cleanup 53
Disk Defragmenter 53

memory card 41

inserting 48
removing 48
supported formats 48

memory card reader, identifying 4
microphone mute key, identifying

31

microphone mute light, identifying

9

Microsoft Certicate of Authenticity

label 79
Miracast 39
mouse, external

setting preferences 24

N

network jack, identifying 4
NFC antenna, identifying 7
num lk key, identifying 31
num lock key, identifying 32
num lock light 9
num lock, external keypad 33

O

operating environment 80
optical drive 52
optical drive eject button,

identifying 5, 6
optical drive light, identifying 5
optical drive, identifying 5, 6
optional external devices, using 52

P

passwords

administrator 56
BIOS administrator 57
DriveLock 58
user 56

pointing devices, setting

preferences 24
pointing stick 7
ports

Dual-Mode DisplayPort 3, 37
external monitor 16, 36
Miracast 39
serial 16
USB 3.0 charging (powered) 3
USB Type-C (charging) 3
VGA 36

power

battery 42
conserving 45

options 40
power button 40
power button, identifying 10
power connector, identifying 4
power lights 9, 14
power switch 40
power-saving states 41
product name and number,

computer 79

public WLAN connection 20

R

readable media 41
recovery 70
recovery partition 68
refresh 70
regulatory information

regulatory label 79

wireless certication labels 79
reset 70
restoring the hard drive 68

Index 89

RJ-45 (network) jack, identifying 4
RJ-45 (network) lights, identifying

4

rotating TouchPad gesture 27

S

scrolling TouchPad gesture 26
security cable slot, identifying 5
security, wireless 19
serial number 79
serial number, computer 79
serial port, identifying 16
setting password protection on

wakeup 42
setting power options 40
setup of WLAN 19
setup utility

navigating and selecting 71

restoring factory settings 72
shutdown 40
SIM card

inserting 21
SIM card slot, identifying 3
Sleep

exiting 41

initiating 41
slots

security cable 5

smart card 5, 6
smart card

dened 49

inserting 49

removing 49
smart card slot 5, 6
SoftPaqs, downloading 66
software

antivirus 62

critical updates 62

Disk Cleanup 53

Disk Defragmenter 53

rewall 62
speakers, identifying 10
storing a battery 45
Sure Start

using 75
switch, power 40

T

temperature 45
testing an AC adapter 46

TouchPad

buttons 7, 8
using 24

TouchPad gestures

2-nger pinch zoom 26
rotating 27

scrolling 26
TouchPad light, identifying 7
TouchPad zone

identifying 8
TPM settings 74
traveling with the computer 45, 79,

82

troubleshooting

disc burning 86

disc play 85
troubleshooting, external display

85

turning o the computer 40

U

unresponsive system 40
USB 3.0 charging (powered),

identifying 3
USB 3.0 port 4
USB cable, connecting 51
USB devices

connecting 51
description 50

removing 51
USB hubs 50
USB legacy support 71
USB ports, identifying 4
USB Type-C (charging) port,

identifying 3
user password 56
using

external AC power 46
power-saving states 41

V

vents, identifying 5, 6, 14
VGA port, connecting 36
video 36
volume

adjusting 34
buttons 34
keys 34

W

webcam 7, 35

webcam light, identifying 6
webcam, identifying 7
Windows

Refresh 70
Reset 70

Windows application key,

identifying 12
Windows key, identifying 12, 13
Windows operating system DVD 69
wireless antennas, identifying 6
wireless button 17
wireless certication label 79
wireless controls

button 17

operating system 17
wireless light 9, 14, 17
wireless network (WLAN)

connecting 20

corporate WLAN connection 20

equipment needed 19

functional range 20

public WLAN connection 20

security 19

using 18
WLAN antennas, identifying 6
WLAN device 18, 79
WLAN label 79
writable media 41
WWAN antennas, identifying 6, 7
WWAN device 17, 20

90 Index