HP Pro 3330, Pro 3380 Maintenance And Service Manual
Maintenance & Service Guide
HP Pro 3330/3380 Microtower
HP Pro 3330 Small Form Factor
© Copyright 2011 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
Maintenance & Service Guide
HP Pro 3330/3380 Microtower
HP Pro 3330 Small Form Factor
First Edition (September 2011)
Document Part Number: 670582-001
About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
iii
iv About This Book
Table of contents
1 Product Features ............................................................................................................................................ 1
Identifying the Chassis ......................................................................................................................... 1
Serviceability Features ......................................................................................................................... 1
Feature Overview ................................................................................................................................. 2
Microtower Components ...................................................................................................................... 3
Small Form Factor Components .......................................................................................................... 4
2 Installing and Customizing the Software ...................................................................................................... 5
Installing the Operating System ........................................................................................................... 5
Downloading Microsoft Windows Updates ........................................................................................... 5
Installing or Upgrading Device Drivers (Windows systems) ................................................................. 6
Accessing Disk Image (ISO) Files ........................................................................................................ 6
Protecting the Software ........................................................................................................................ 6
3 Computer Setup (F10) Utility ......................................................................................................................... 7
Computer Setup (F10) Utilities ............................................................................................................. 7
Using Computer Setup (F10) Utilities .................................................................................. 8
Computer Setup—File ......................................................................................................... 8
Computer Setup—Storage ................................................................................................ 10
Computer Setup—Security ................................................................................................ 12
Computer Setup—Power ................................................................................................... 15
Computer Setup—Advanced ............................................................................................. 16
Recovering the Configuration Settings ............................................................................................... 17
4 Illustrated parts catalog ............................................................................................................................... 18
Microtower (MT) Chassis Spare Parts ............................................................................................... 18
Computer Major Components ............................................................................................ 18
Cables ................................................................................................................................ 20
Misc Parts .......................................................................................................................... 21
Drives ................................................................................................................................. 22
Misc Boards ....................................................................................................................... 22
Sequential Part Number Listing ......................................................................................... 22
Small Form Factor (SFF) Chassis Spare Parts .................................................................................. 25
Computer major components ............................................................................................ 25
Cables ................................................................................................................................ 27
Misc Parts .......................................................................................................................... 28
v
Drives ................................................................................................................................. 28
Misc Boards ....................................................................................................................... 29
Sequential Part Number Listing ......................................................................................... 29
5 Serial ATA (SATA) Drive Guidelines and Features .................................................................................... 32
SATA Hard Drives .............................................................................................................................. 32
SATA Hard Drive Cables .................................................................................................................... 32
SATA Data Cable .............................................................................................................. 32
SMART ATA Drives ............................................................................................................................ 33
Hard Drive Capacities ........................................................................................................................ 33
6 Routine Care and Disassembly Preparation .............................................................................................. 34
Electrostatic Discharge Information .................................................................................................... 34
Generating Static ............................................................................................................... 34
Preventing Electrostatic Damage to Equipment ................................................................ 35
Personal Grounding Methods and Equipment ................................................................... 36
Grounding the Work Area .................................................................................................. 36
Recommended Materials and Equipment .......................................................................... 36
Operating Guidelines .......................................................................................................................... 37
Routine Care ...................................................................................................................................... 38
General Cleaning Safety Precautions ................................................................................ 38
Cleaning the Computer Case ............................................................................................ 38
Cleaning the Keyboard ...................................................................................................... 38
Cleaning the Monitor .......................................................................................................... 39
Cleaning the Mouse ........................................................................................................... 39
Service Considerations ...................................................................................................................... 39
Power Supply Fan ............................................................................................................. 39
Tools and Software Requirements .................................................................................... 39
Screws ............................................................................................................................... 40
Cables and Connectors ..................................................................................................... 40
Hard Drives ........................................................................................................................ 40
Lithium Coin Cell Battery ................................................................................................... 40
7 Removal and Replacement Procedures – Microtower (MT) Chassis ....................................................... 42
Preparation for Disassembly .............................................................................................................. 42
Access Panel ...................................................................................................................................... 43
Front Bezel ......................................................................................................................................... 45
Memory .............................................................................................................................................. 47
DDR3-SDRAM DIMMs ...................................................................................................... 47
Populating DIMM Sockets ................................................................................................. 48
vi
Removing Memory Modules .............................................................................................. 49
Expansion Cards ................................................................................................................................ 51
Cable Management ............................................................................................................................ 57
Cable Connections ............................................................................................................ 58
Drives ................................................................................................................................................. 59
Drive Positions ................................................................................................................... 60
Installing Additional Drives ................................................................................................. 61
System Board Drive Connections ..................................................................... 62
Removing an Optical Drive ............................................................................... 63
Removing a Hard Drive ..................................................................................... 66
Front I/O and USB Panel Housing Assembly ..................................................................................... 73
Power Switch/LED Assembly ............................................................................................................. 75
System Fan ........................................................................................................................................ 77
Speaker .............................................................................................................................................. 79
Fan Sink Assembly ............................................................................................................................. 80
Processor ........................................................................................................................................... 82
Power Supply ..................................................................................................................................... 85
System Board ..................................................................................................................................... 87
Battery ................................................................................................................................................ 88
8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis ......................................... 90
Preparation for Disassembly .............................................................................................................. 90
Access Panel ...................................................................................................................................... 90
Front Bezel ......................................................................................................................................... 92
Memory .............................................................................................................................................. 93
DDR3-SDRAM DIMMs ...................................................................................................... 93
Populating DIMM Sockets ................................................................................................. 94
Removing DIMMs .............................................................................................................. 95
Expansion Card .................................................................................................................................. 98
Cable Management .......................................................................................................................... 102
Cable Connections .......................................................................................................... 103
Drives ............................................................................................................................................... 104
Drive Positions ................................................................................................................. 104
Removing Drives ............................................................................................................. 105
Removing an Optical Drive ............................................................................. 105
Removing the Hard Drive ................................................................................ 107
Power Switch .................................................................................................................................... 110
Front USB Assembly ........................................................................................................................ 112
Speaker ............................................................................................................................................ 115
Fan Assembly ................................................................................................................................... 116
Fan Sink ........................................................................................................................................... 119
vii
Processor ......................................................................................................................................... 121
Power Supply ................................................................................................................................... 123
System Board ................................................................................................................................... 126
Battery .............................................................................................................................................. 127
Appendix A Connector Pin Assignments .................................................................................................... 129
Ethernet BNC ................................................................................................................................... 129
USB .................................................................................................................................................. 129
Microphone ....................................................................................................................................... 129
Headphone ....................................................................................................................................... 129
Line-in Audio .................................................................................................................................... 130
Line-out Audio .................................................................................................................................. 130
4-Pin Power (for CPU) ...................................................................................................................... 130
Monitor ............................................................................................................................................. 131
Serial Interface, Powered and Non-Powered ................................................................................... 131
DVI Connector .................................................................................................................................. 132
24-Pin Power .................................................................................................................................... 133
PCI Express ..................................................................................................................................... 134
PCI Express ..................................................................................................................................... 135
Appendix B Power Cord Set Requirements ................................................................................................ 136
General Requirements ..................................................................................................................... 136
Japanese Power Cord Requirements .............................................................................................. 136
Country-Specific Requirements ........................................................................................................ 137
Appendix C POST Error Messages .............................................................................................................. 138
POST Numeric Codes and Text Messages ..................................................................................... 138
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 146
Appendix D Troubleshooting Without Diagnostics .................................................................................... 150
Safety and Comfort .......................................................................................................................... 150
Before You Call for Technical Support ............................................................................................. 150
Helpful Hints ..................................................................................................................................... 151
Solving General Problems ................................................................................................................ 152
Solving Power Problems .................................................................................................................. 155
Solving Diskette Problems ............................................................................................................... 156
Solving Hard Drive Problems ........................................................................................................... 159
Solving Media Card Reader Problems ............................................................................................. 162
Solving Display Problems ................................................................................................................. 163
Solving Audio Problems ................................................................................................................... 167
viii
Solving Printer Problems .................................................................................................................. 169
Solving Keyboard and Mouse Problems .......................................................................................... 170
Solving Hardware Installation Problems ........................................................................................... 171
Solving Network Problems ............................................................................................................... 173
Solving Memory Problems ............................................................................................................... 177
Solving Processor Problems ............................................................................................................ 178
Solving CD-ROM and DVD Problems .............................................................................................. 179
Solving USB Flash Drive Problems .................................................................................................. 181
Solving Front Panel Component Problems ...................................................................................... 181
Solving Internet Access Problems .................................................................................................... 182
Solving Software Problems .............................................................................................................. 185
Contacting Customer Support .......................................................................................................... 185
Appendix E Password Security and Resetting CMOS ............................................................................... 186
Resetting the Password Jumper ...................................................................................................... 186
Clearing and Resetting the CMOS ................................................................................................... 187
Appendix F Backup and Recovery ............................................................................................................... 189
Windows 7 – Backup and Recovery ................................................................................................. 189
Backing Up Your Information ........................................................................................... 189
Performing a Recovery .................................................................................................... 190
Using the Windows Recovery Tools ............................................................... 191
Using F11 ........................................................................................................ 191
Using a Windows 7 Operating System DVD (purchased separately) ............. 192
Appendix G Specifications ........................................................................................................................... 193
MT Specifications ............................................................................................................................. 193
SFF Specifications ........................................................................................................................... 194
Index ................................................................................................................................................................. 195
ix
x
1 Product Features
Identifying the Chassis
HP Pro 3330 Series MT HP Pro 3330 SFF
NOTE: The drive configuration shown above may be different than your computer model.
Serviceability Features
The computers include features that make them easy to upgrade and service. A Torx T-15 or flat
blade screwdriver is needed for many of the installation procedures described in this guide.
Identifying the Chassis 1
Feature Overview
The HP Pro 3330 series includes the following features:
Microtower chassis:
●
Choice of Intel® processors
●
Chipset: Intel H61
●
Integrated graphics: Intel HD
● Up to 8 GB DDR3 SDRAM system memory available standard (depending on model)
●
Up to 1 TB 3.0 Gb/s SATA hard drive
●
Bays: 2 external 5.25, 1 external Media Card Reader bay, 2 internal 3.5” bays; Ports: 4 SATA
devices supported, 3Gb/s, 1.5Gb/s;
●
SuperMulti DVD Drive or Blu-ray BD-RW SuperMulti DL Drive
●
Realtek 8171E-VB Gbe LAN with Lightning protection
●
6 total external USB 2.0 ports (2 front, 4 rear); 2 dual internal USB 2x6 unshrouded & keyed pin
headers
●
Expansion slots: 1 PCIe x16, 1 PCIe x1, 2 PCI
●
Optional 16-1 card reader
●
DVI-D and VGA video ports
●
Legacy I/O: 2 PS/2, 1 serial port, 2nd serial port option, parallel port option
●
Audio: Codec: Realtek ALC656-GR; Jacks: Front HP Out, Mic In; Rear Line-Out, Line-In, Mic-In
●
Genuine Windows 7 versions or RedFlag Linux
Small form factor chassis:
●
Choice of Intel® processors
● Chipset: Intel H61
●
Integrated graphics: Intel HD
●
Up to 8 GB DDR3 SDRAM system memory available standard (depending on model)
●
Up to 1 TB 3.0 Gb/s SATA hard drive
●
Bays: 1 external 5.25, 1 internal 3.5” bays; Ports: 4 SATA devices supported; Speed: 3Gb/s,
1.5Gb/s SATA 2.0
●
SuperMulti DVD Drive or Blu-ray BD-RW SuperMulti DL Drive
● Realtek 8171E-VB Gbe LAN with Lightning protection
●
6 total external USB 2.0 ports (2 front, 4 rear); 2 dual USB 2x6 unshrouded & keyed pin headers
●
Expansion slots: 1 PCIe x16, 1 PCIe x1, 2 PCI
●
Optional 16-1 card reader
●
DVI-D and VGA video ports
●
Legacy I/O: 2 PS/2, 1 serial port, 2nd serial port option, parallel port option
2 Chapter 1 Product Features
●
Audio: Codec: Realtek ALC656-GR; Jacks: Front HP Out, Mic In; Rear Line-Out, Line-In, Mic-In
● Genuine Windows 7 versions or RedFlag Linux
Microtower Components
Table 1-1 Microtower Components
1 (2) external 5.25” drive bays for optional optical
drives
External 3.5” drive bay for optional media reader
6 (1) PCIe x1 slot, (1) PCIe x16 slot, (2) PCI slots
2 Power Supply 7 USB Scroll Mouse
3 Rear I/O includes: (4) USB 2.0 ports; network,
DVI-D and VGA video ports, microphone jack,
audio in/out jacks serial port, PS2 connectors
8 HP USB Standard Value Keyboard
4 Front I/O includes: (2) USB 2.0 ports, dedicated
headphone output, microphone jack
9 Monitor (sold separately)
5 (2) internal 3.5” hard drive bays
Microtower Components 3
Small Form Factor Components
Table 1-2 Microtower Components
1 External 5.25” drive bay for optical drive 6 Power Supply
2 Internal 3.5” hard drive bay 7 USB Scroll Mouse
3 Rear I/O includes: (1) PCIe x1 slot, (1) PCIe x16
slot, (2) PCI slots, (4) USB 2.0 ports; network,
DVI-D and VGA video ports, microphone jack,
audio in/out jacks serial port, PS2 connectors
8 HP USB Standard Value Keyboard
4 Front I/O includes: (2) USB 2.0 ports, dedicated
headphone output
9 Monitor (sold separately)
5 HP 6-in-1 Media Card Reader (some models)
4 Chapter 1 Product Features
2 Installing and Customizing the
Software
If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.
NOTE: If the computer was shipped with Windows 7 loaded, you will be prompted to register the
computer with HP Total Care before installing the operating system. You will see a brief movie
followed by an online registration form. Fill out the form, click the Begin button, and follow the
instructions on the screen.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating
system is successfully installed. Doing so may cause errors and prevent the operating system from
installing properly.
NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor
to permit the required airflow.
Installing the Operating System
The first time you turn on the computer, the operating system is installed automatically. This process
takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read
and follow the instructions on the screen to complete the installation.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER
UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process may
damage the software that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive,
the installation process could take up to 60 minutes.
If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.
Downloading Microsoft Windows Updates
1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on
the screen.
2. Once an Internet connection has been established, click the Start button.
3. Select the All Programs menu.
4. Click on the Windows Update link.
In Windows 7, the Windows Update screen appears. Click view available updates and make
sure all critical updates are selected. Click the Install button and follow the instructions on the
screen.
Installing the Operating System 5
In Windows XP, you will be directed to the Microsoft Windows Update Web site. If you see
one or more pop-up windows that ask you to install a program from
http://www.microsoft.com,
click Yes to install the program. Follow the instructions on the Microsoft Web site to scan for
updates and install critical updates and service packs.
It is recommended that you install all of the critical updates and service packs.
5. After the updates have been installed, Windows will prompt you to reboot the machine. Be sure
to save any files or documents that you may have open before rebooting. Then select Yes to
reboot the machine.
Installing or Upgrading Device Drivers (Windows
systems)
When installing optional hardware devices after the operating system installation is complete, you
must also install the drivers for each of the devices.
If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse
button in the dialog box to locate the i386 folder. This action points the operating system to the
appropriate drivers.
Obtain the latest support software, including support software for the operating system from
http://www.hp.com/support. Select your country and language, select Download drivers and
software (and firmware), enter the model number of the computer, and press Enter.
Accessing Disk Image (ISO) Files
There are disk image files (ISO files) included on your PC that contain the installation software for
additional software. These CD image files are located in the folder C:\SWSetup\ISOs. Each .iso file
can be burned to CD media to create an installation CD. It is recommended that these disks be
created and the software installed in order to get the most from your PC. The software and image file
names are:
●
Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies
● HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your
PC
Protecting the Software
To protect the software from loss or damage, keep a backup copy of all system software,
applications, and related files stored on the hard drive. Refer to the operating system or backup utility
documentation for instructions on making backup copies of your data files.
6 Chapter 2 Installing and Customizing the Software
3 Computer Setup (F10) Utility
Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
●
Change factory default settings.
●
Set the system date and time.
●
Set, view, change, or verify the system configuration, including settings for processor, graphics,
memory, audio, storage, communications, and input devices.
● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash
media devices.
●
Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run
during a Full Boot. You can set the system to:
❑
always Quick Boot (default);
❑
periodically Full Boot (from every 1 to 30 days); or
❑
always Full Boot.
● Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test
(POST) messages. Post Messages Disabled suppresses most POST messages, such as
memory count, product name, and other non-error text messages. If a POST error occurs, the
error is displayed regardless of the mode selected. To manually switch to Post Messages
Enabled during POST, press any key (except F1 through F12).
●
Establish an Ownership Tag, the text of which is displayed each time the system is turned on or
restarted.
●
Enter the Asset Tag or property identification number assigned by the company to this computer.
●
Enable the power-on password prompt during system restarts (warm boots) as well as during
power-on.
● Establish a setup password that controls access to the Computer Setup (F10) Utility and the
settings described in this section.
●
Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
embedded NIC, so that they cannot be used until they are unsecured.
●
Enable or disable removable media boot ability.
●
Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST).
●
Replicate the system setup by saving system configuration information on a USB device and
restoring it on one or more computers.
● Execute self-tests on a specified ATA hard drive (when supported by drive).
● Enable or disable DriveLock security (when supported by drive).
Computer Setup (F10) Utilities 7
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system.
To access the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer. If you are in Microsoft Windows, click Start > Shut Down >
Restart.
2. Press either Esc or F10 while the “Press the ESC key for Startup Menu” message is displayed at
the bottom of the screen.
Pressing Esc displays a menu that allows you to access different options available at startup.
NOTE: If you do not press Esc or F10 at the appropriate time, you must restart the computer
and again press Esc or F10 when the monitor light turns green to access the utility.
3. If you pressed Esc, press F10 to enter Computer Setup.
4. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,
Power, and Advanced.
5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and
down) keys to select the option you want, then press Enter. To return to the Computer Setup
Utilities menu, press Esc.
6. To apply and save changes, select File > Save Changes and Exit.
●
If you have made changes that you do not want applied, select Ignore Changes and Exit.
●
To reset to factory settings or previously saved default settings (some models), select
Apply Defaults and Exit. This option will restore the original factory system defaults.
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup
(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only
after exiting the F10 Setup screen.
Table 3-1 Computer Setup (F10) Utility
Heading Table
File
Computer Setup—File on page 8
Storage
Computer Setup—Storage on page 10
Security
Computer Setup—Security on page 12
Power
Computer Setup—Power on page 15
Advanced
Computer Setup—Advanced on page 16
Computer Setup—File
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-2 Computer Setup—File
Option Description
8 Chapter 3 Computer Setup (F10) Utility
Table 3-2 Computer Setup—File (continued)
System Information Lists:
●
Product name
●
SKU number (some models)
●
Processor type/speed/stepping
● Cache size (L1/L2/L3) (dual core processors have this listed twice)
● Installed memory size/speed, number of channels (single or dual) (if applicable)
●
Integrated MAC address for embedded, enabled NIC (if applicable)
●
System BIOS (includes family name and version)
●
Chassis serial number
●
Asset tag
About Displays copyright notice.
Set Time and Date Allows you to set system time and date.
Apply Defaults and
Exit
Applies the currently selected default settings and clears any established passwords.
Ignore Changes
and Exit
Exits Computer Setup without applying or saving any changes.
Save Changes and
Exit
Saves changes to system configuration or default settings and exits Computer Setup.
Computer Setup (F10) Utilities 9
Computer Setup—Storage
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-3 Computer Setup—Storage
Option Description
Device Configuration Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are displayed. The following options
may be presented:
Hard Disk: Size, model, firmware version, serial number.
Emulation type has the following choices:
●
None (prevents BIOS data accesses and disables it as a boot device)
●
Hard Disk (treated as a hard disk)
CD-ROM: Model, firmware version, serial number.
Storage Options SATA Emulation
Allows you to choose how the SATA controller and devices are accessed by the operating
system. There are two supported options: IDE and AHCI (default).
IDE - This is the most backwards-compatible setting of the three options. Operating systems
usually do not require additional driver support in IDE mode.
AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take
advantage of more advanced features of the SATA controller.
NOTE: The RAID/AHCI device driver must be installed prior to attempting to boot from a RAID/
AHCI volume. If you attempt to boot from a RAID/AHCI volume without the required device driver
installed, the system will crash (blue screen). RAID volumes may become corrupted if they are
booted to after disabling RAID.
10 Chapter 3 Computer Setup (F10) Utility
Table 3-3 Computer Setup—Storage (continued)
DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection
System (DPS) self-tests.
NOTE: This selection will only appear when at least one drive capable of performing the DPS
self-tests is attached to the system.
Boot Order Allows you to:
●
Specify the order in which EFI boot sources (such as a internal hard drive, USB hard drive,
USB optical drive, or internal optical drive) are checked for a bootable operating system
image. Each device on the list may be individually excluded from or included for
consideration as a bootable operating system source.
EFI boot sources always have precedence over legacy boot sources.
●
Specify the order in which legacy boot sources (such as a network interface card, internal
hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating
system image. Each device on the list may be individually excluded from or included for
consideration as a bootable operating system source.
●
Specify the order of attached hard drives. The first hard drive in the order will have priority in
the boot sequence and will be recognized as drive C (if any devices are attached).
NOTE: You can use F5 to disable individual boot items, as well as disable EFI boot and/or
legacy boot.
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating
system has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specified in Boot Order, restart the
computer and press Esc (to access the boot menu) and then F9 (Boot Order), or only F9 (skipping
the boot menu) when the monitor light turns green. After POST is completed, a list of bootable
devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter.
The computer then boots from the selected non-default device for this one time.
Computer Setup (F10) Utilities 11
Computer Setup—Security
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-4 Computer Setup—Security
Option Description
Setup Password Allows you to set and enable a setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, flash the
ROM, and make changes to certain plug and play settings under Windows.
NOTE: This selection will only appear when at least one drive that supports the DriveLock
feature is attached to the system.
See the Desktop Management Guide for more information.
Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears
after a power cycle. If the user does not enter the correct power-on password, the unit will not
boot.
NOTE: This selection will only appear when at least one drive that supports the DriveLock
feature is attached to the system.
See the Desktop Management Guide for more information.
Password Options
(This selection appears
only if a power-on
password or setup
password is set.)
Allows you to enable/disable:
●
Lock Legacy Resources (appears if a setup password is set). Default is enabled.
●
Setup Browse Mode (appears if a setup password is set) (allows viewing, but not changing,
the F10 Setup Options without entering setup password). Default is enabled.
●
Password prompt on F9, F11, & F12 (allows access to menus without entering setup
password). Default is enabled.
●
Network Server Mode (appears if a power-on password is set). Default is disabled.
See the Desktop Management Guide for more information.
Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for:
●
Embedded security device (some models)
●
System audio
● Serial ports (some models)
●
Parallel port (some models)
●
Network controller
NOTE: You must disable AMT before trying to hide the network controller.
●
SATA0
●
SATA1
●
SATA2
●
SATA3
12 Chapter 3 Computer Setup (F10) Utility
Table 3-4 Computer Setup—Security (continued)
USB Security Allows you to set Enabled/Disabled (default is Enabled) for:
●
Front USB Ports
◦
USB Port 3
◦
USB Port 4
● Rear USB Ports
◦
USB Port 8
◦
USB Port 9
◦ USB Port 10
◦
USB Port 11
●
Internal USB Ports
◦ USB Port 1
◦
USB Port 2
NOTE: The HP Pro 3330/3380 includes a USB port disable feature that when enabled, requires
that you perform the following steps to enable USB ports.
From the top F10 Setup menu, press Ctrl+U to access the screen to allow you to enable the ports.
Slot Security Allows you to disable any PCI Express x16, PCI Express x1, or PCI slots Default is enabled.
Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network
server. (Feature available on NIC models only; the network controller must be either a PCI
expansion card or embedded on the system board.) Default is enabled.
Computer Setup (F10) Utilities 13
Table 3-4 Computer Setup—Security (continued)
System IDs Allows you to view:
●
Product Name
●
Serial number
●
Universal Unique Identifier (UUID) number. The UUID can only be updated if the current
chassis serial number is invalid. (These ID numbers are normally set in the factory and are
used to uniquely identify the system.)
●
SKU Number
●
Family Name
● Asset tag (18-byte identifier), a property identification number assigned by the company to
the computer.
●
Feature Byte
● Build ID
●
Keyboard locale setting for System ID entry
System Security
(some models: these
options are hardware
dependent)
Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches.
Default is enabled.
Virtualization Technology (VTx/VTd)(some models) (enable/disable) - Controls the virtualization
features of the processor and DMA remapping features of the chipset. Changing this setting
requires turning the computer off and then back on. Default is disabled.
Intel TXT (LT) Support (some models) (enable/disable) - Controls the underlying processor and
chipset features needed to support a virtual appliance. Changing this setting requires turning the
computer off and then back on. Default is disabled. To enable this feature you must enable the
following features:
● Embedded Security Device Support
●
Virtualization Technology
●
Virtualization Technology Directed I/O
Embedded Security Device Support (some models) (enable/disable) - Permits activation and
deactivation of the Embedded Security Device. Changing this setting requires turning the
computer off and then back on.
NOTE: To configure the Embedded Security Device, a Setup password must be set.
●
Reset to Factory Settings (some models) (Do not reset/Reset) - Resetting to factory defaults
will erase all security keys. Changing this setting requires turning the computer off and then
back on. Default is Do not reset.
CAUTION: The embedded security device is a critical component of many security
schemes. Erasing the security keys will prevent access to data protected by the Embedded
Security Device. Choosing Reset to Factory Settings may result in significant data loss.
OS management of Embedded Security Device (some models) (enable/disable) - This option
allows the user to limit operating system control of the Embedded Security Device. Changing this
setting requires turning the computer off and then back on. This option allows the user to limit OS
control of the Embedded Security Device. Default is enabled.
Reset of Embedded Security Device through OS (some models) (enable/disable) - This option
allows the user to limit the operating system ability to request a Reset to Factory Settings of the
Embedded Security Device. Changing this setting requires turning the computer off and then back
on. Default is disabled.
NOTE: To enable this option, a Setup password must be set.
14 Chapter 3 Computer Setup (F10) Utility
Computer Setup—Power
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-5 Computer Setup—Power
Option Description
OS Power
Management (some
models)
● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce
processor voltage and frequency when the current software load does not require the full
capabilities of the processor. Default is enabled.
●
Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the
processors power consumption when the processor is idle. Default is extended.
●
Unique Sleep State Blink Rates—Enable/Disable. This feature is designed to provide a
visual indication of what sleep state the system is in. Each sleep state has a unique blink
pattern. Default is disabled.
◦ S0 (On) = Solid green LED.
◦
S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds
(green LED) — repeated cycles of 3 blinks and a pause.
◦
S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds
(green LED) — repeated cycles of 4 blinks and a pause.
◦
S5 (Soft Off) = LED is off.
NOTE: If this feature is disabled, S4 and S5 both have the LED off. S1 (no longer
supported) and S3 use 1 blink per second.
Hardware Power
Management
SATA Power Management – Enables or disables SATA bus and/or device power management.
Default is enabled.
S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to
meet EUP Lot 6 requirement of less than 1 Watt power usage. Default is disabled.
S5 Wake on LAN (enable/disable). Default is disable.
●
To disable Wake on LAN during the off state (S5), use the arrow (left and right) keys to
select the Advanced > Device Options menu and set the S5 Wake on LAN feature to
Disable. This obtains the lowest power consumption available on the computer during S5. It
does not affect the ability of the computer to Wake on LAN from suspend or hibernation, but
will prevent it from waking from S5 via the network. It does not affect operation of the
network connection while the computer is on.
●
If a network connection is not required, completely disable the network controller (NIC) by
using the arrow (left and right) keys to select the Security > Device Security menu. Set the
Network Controller option to Device Hidden. This prevents the network controller from being
used by the operating system and reduces the power used by the computer in S5.
Thermal CPU Fan Speed (view only) – Lets you view fan speed.
System Fan Speed (view only) – Lets you view fan speed.
Computer Setup (F10) Utilities 15
Computer Setup—Advanced
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-6 Computer Setup—Advanced (for advanced users)
Option Heading
Power-On Options Allows you to set:
●
POST messages (enable/disable). Default is disabled.
●
After Power Loss (off/on/previous state). Default is Power off. Setting this option to:
◦ Power off—causes the computer to remain powered off when power is restored.
◦
Power on—causes the computer to power on automatically as soon as power is
restored.
◦
Previous state—causes the computer to power on automatically as soon as power is
restored, if it was on when power was lost.
NOTE: If you turn off power to the computer using the switch on a power strip, you will not be
able to use the suspend/sleep feature or the Remote Management features.
● POST Delay (in seconds). Enabling this feature will add a user-specified delay to the POST
process. This delay is sometimes needed for hard disks on some PCI cards that spin up very
slowly, so slowly that they are not ready to boot by the time POST is finished. The POST
delay also gives you more time to select F10 to enter Computer (F10) Setup. Default is
None.
BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify.
Onboard Devices Allows you to set resources for or disable onboard system devices (serial port or parallel port).
Bus Options On some models, allows you to enable or disable:
●
PCI SERR# Generation. Default is enabled.
●
PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration
space; only needed when more than one graphics controller is installed. Default is disabled.
16 Chapter 3 Computer Setup (F10) Utility
Table 3-6 Computer Setup—Advanced (for advanced users) (continued)
Device Options Allows you to set:
●
Num Lock State at Power-On (off/on). Default is off.
●
Multi-Processor (enable/disable). Use this option to disable multi-processor support under
the OS. Default is enabled.
● NIC PXE Option ROM Download (PXE, iSCSI, disabled). The BIOS contains an embedded
NIC option ROM to allow the unit to boot through the network to a PXE server. This is
typically used to download a corporate image to a hard drive. The NIC option ROM takes up
memory space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space.
This space is limited. This F10 option will allow users to disable the downloading of this
embedded NIC option ROM thus giving more DCH space for additional PCI cards which may
need option ROM space. The default will be to have the NIC option-ROM-enabled. Default is
PXE.
AMT Configuration
(some models)
Allows you to set:
●
AMT (enable/disable). Allows you to enable or disable functions of the embedded
Management Engine (ME) such as Active Management Technology (AMT). If set to disable,
the Management Engine is set to a temporarily disabled state and will not provide functions
beyond necessary system configuration. Default is enabled.
●
Unconfigure AMT/ME (enable/disable). Allows you to unconfigure any provisioned
management settings for AMT. The AMT settings are restored to factory defaults. This
feature should be used with caution as AMT will not be able to provide any set AMT
management functions once unconfigured. Default is disabled.
●
Watchdog Timer (enable/disable). Allows you to set amount of time for a operating system
and BIOS watchdog alert to be sent if the timers are not deactivated. BIOS watchdog is
deactivated by BIOS and would indicate that a halt occurred during execution if the alert is
sent to the management console. An operating system alert is deactivated by the operating
system image and would indicate that a hang occurred during its initialization. Default is
enabled.
Recovering the Configuration Settings
This method of recovery requires that you first perform the Save to Removable Media command
with the Computer Setup (F10) Utility before Restore is needed.
NOTE: It is recommended that you save any modified computer configuration settings to a USB
flash media device and save the device for possible future use.
To restore the configuration, insert the USB flash media device with the saved configuration and
perform the Restore from Removable Media command with the Computer Setup (F10) Utility.
Recovering the Configuration Settings 17
4 Illustrated parts catalog
This chapter provides spare part information for all chassis.
Microtower (MT) Chassis Spare Parts
Computer Major Components
Item Description Spare part number
(1) Access panel 657104-001
(2) Front bezel
For use in the People's Republic of China 670439-AA1
For use on 3330 models 668571-001
(3) Power supply
300W 656721-001
300W, 85% efficient 575437-001
250W, non-PFC 453035-001
(4) System board (includes replacement thermal material) 663099-001
Memory modules (PC3-10600, 1333-MHz; not illustrated)
18 Chapter 4 Illustrated parts catalog
Item Description Spare part number
4-GB 585157-001
2-GB 635803-001
1-GB 635802-001
Processors (include replacement thermal material; not illustrated)
Intel Core i7 processors:
2600, 3.4 GHz, 8-MB L3 cache 638632-001
Intel Core i5 processors:
2500, 3.3 GHz, 6-MB L3 cache 638631-001
2400, 3.1 GHz, 6-MB L3 cache 638630-001
2390, 2.7 GHz, 3-MB L3 cache 663349-001
2310, 2.9 GHz, 6-MB L3 cache 657111-001
Intel Core i3 processors:
2120, 3.3 GHz, 3-MB L3 cache 638629-001
2105, 3.1 GHz, 3-MB L3 cache 655970-001
2100, 3.1 GHz, 3-MB L3 cache 638628-001
Intel Core i3 2100 (3.1-GHz, 3-MB L3 cache) 638628-001
Intel Pentium Dual-Core processors:
G850, 2.9-GHz, 3-MB L3 cache 655973-001
G630, 2.7 GHz, 3-MB L3 cache 665123-001
G620, 2.6-GHz, 3-MB L3 cache 655971-001
Intel Celeron Dual-Core processors:
G540, 2.5 GHz, 2-MB L3 cache 666892-001
G530, 2.4 GHz, 2-MB L3 cache 666891-001
G440, 1.6 GHz, 1-MB L3 cache 666890-001
Microtower (MT) Chassis Spare Parts 19
Cables
Item Description Spare part number
(1) Power switch/LED assembly 657105-001
(2) SATA cable, 165 mm 657102-001
SATA cable, 370 mm (not illustrated) 656833-001
Adapter, DVI to VGA, HF (not illustrated) 657401-001
DMS-59 to Dual VGA cable (not illustrated) 463023-001
PATA to SATA power adapter (not illustrated) 449283-001
20 Chapter 4 Illustrated parts catalog
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