Hp PHOTOSMART100 User Manual

hp photosmart 100

photo printing

guide

contents

1 welcome..............................................................................1

finding information............................................................................................. 2

viewing the onscreen user’s guide........................................................................ 3

2 getting started .....................................................................5

quick reference.................................................................................................. 5

front and back of printer ............................................................................. 10

front of printer with paper tray open............................................................. 11

control panel ............................................................................................. 12

LCD.......................................................................................................... 13

LCD icons ................................................................................................. 14

setting up your printer....................................................................................... 17

unpacking your printer................................................................................ 17

connecting the power adapter ..................................................................... 18

turning the printer on or off ......................................................................... 19

loading paper ........................................................................................... 20

installing or removing the print cartridge....................................................... 22

contents

i

contents

ii

3 printing from memory cards...............................................26

types of memory cards supported .......................................................................26

inserting a memory card....................................................................................27

inserting a CompactFlash memory card .........................................................28

inserting a SmartMedia memory card............................................................29

inserting a Memory Stick memory card..........................................................30

reading the memory card status..........................................................................31

using the setup LCD ..........................................................................................33

printing your photos..........................................................................................35

selecting the photo size ...............................................................................36

selecting photos to print...............................................................................37

selecting the number of copies......................................................................41

examples...................................................................................................42

printing an index page......................................................................................44

canceling a print job.........................................................................................46

clearing print settings ........................................................................................46

4 printing from DPOF files.....................................................47

printing from a DPOF file...................................................................................47

exiting DPOF mode.......................................................................................... 49

returning to DPOF mode ................................................................................... 49

5 care and maintenance........................................................50

transporting your printer ................................................................................... 50

storing your printer and supplies........................................................................ 52

storing your printer..................................................................................... 52

storing the print cartridge............................................................................ 52

storing paper............................................................................................. 52

cleaning your printer ........................................................................................ 53

printing a test page.......................................................................................... 53

6 troubleshooting..................................................................55

reading the status indicators.............................................................................. 55

printer light ............................................................................................... 56

memory card light...................................................................................... 57

status LCD................................................................................................. 58

interpreting error conditions .............................................................................. 60

printer problems......................................................................................... 60

memory card problems............................................................................... 61

contents

iii

print cartridge problems ..............................................................................64

paper problems ..........................................................................................65

other printing problems .....................................................................................66

getting additional help ......................................................................................70

specifications .........................................................................71

iv

contents

copyright and trademarks ......................................................72

index.....................................................................................73

1welcome

Thank you for purchasing an HP PhotoSmart 100 printer! With your new, easy-to-use,
compact photo printer you can:

• Print beautiful photos from your digital camera’s memory card without a computer.

• Print an index page that shows all the photos on your digital camera’s memory card.

• Print 4x6 in. photos quickly and easily.

To begin setting up your printer, see “setting up your printer” on page 17.

This guide describes how to use your new printer without connecting it to a computer. It
includes a quick reference to get you acquainted with your new printer, and plenty of
detailed printing and troubleshooting information.

You can connect your printer to your computer to save your photos to the hard drive,
enhance your photos, share your photos with friends and family via email, and use your
photos in creative projects. For information on using your printer with a computer, see the
Onscreen User’s Guide included on the HP PhotoSmart printer software CD.

welcome

1

finding information

Setup Guide Follow the instructions to quickly and easily set up your printer

Photo Printing Guide
(you are here!)

welcome

Onscreen User’s
Guide

Services and
Support booklet

Use this guide to learn about using your printer without
connecting it to a computer

Use this guide, included on the printer software CD, to learn
about using your printer with a computer

Use this booklet to learn about the printer’s warranty, review
regulatory information, and find out where to get help if you
need it

2

viewing the onscreen user’s guide

Note: You must have Adobe® Acrobat® Reader® version 4.0 or later installed to view the

Onscreen User’s Guide. If you do not have Acrobat Reader, you will be asked to

install it from the HP PhotoSmart CD before you can view the Onscreen User’s

Guide.

To view the Onscreen User’s Guide:

1. Insert the HP PhotoSmart CD into your computer’s CD-ROM drive.

2. In Windows Explorer or My Computer, select the CD-ROM drive.

welcome

3. Open the

4. Open the

5. Double-click the file:
printer.

acrobat

folder and then open the folder for your language.

pdf

folder.

hphphoto.pdf

, then click the photo of the HP PhotoSmart 100

3

welcome

4

2 getting started

quick reference

To print... Use this paper...

borderless photos glossy photo paper, with tab

4x6.5 in.

photos with a border glossy photo paper, without tab

4x6 in.

test and calibration pages plain index cards

4x6 in.

getting started

5

There is a difference between index cards and index pages

index card = card-weight paper
Use plain, 4x6 in. index cards for

printing test pages.

There is a difference between paper size and photo size

paper size = 4x6 in.
This is the only size of paper your printer can

use.

photo size = 4x6 in., Wallet, or Thumbnail
You have the choice of printing your photos in any of

these sizes.

index page = a print showing numbered
“thumbnails” of the photos on your memory
card

Print an index page to help you select which
photos you want to print.

getting started

6

Printing photos is easy! Load photo paper, install the print cartridge, insert a camera
memory card containing photos, then...

Ready...

Tab

Use u

to move
the cursor to the
area where you
want to change a
setting. Try it!

X

Scroll Up (+) or Scroll Down (-)

Use

to scroll

through the available choices for each setting.

getting started

7

Set...

4x6 in.

Wallet

Thumbnail

1. Set photo size ­When the cursor is
blinking under this
area, use
and

Scroll Up (+)

Scroll Down (-)

pick the size you
want your photos.

2. Press u
move to the next
area.

to

Tab

to

3. Set photos to print -

Scroll Up (+) or

Use

Scroll Down (-)

to scroll
to the number of the
photo you want to
print. Then press

Print

Tip:

also choose to
print a range
of photos, or
multiple
copies.

.

getting started

You can

8

Print!

P

ress the

button and enjoy

X

your photos!

Print

getting started

9

front and back of printer

getting started

Front view

Paper tray door Print cartridge door

Control panel

Back view

Rear paper path

Power adapter connection

Important: Make sure the rear paper path is clear of any obstructions.

USB port

10

front of printer with paper tray open

Memory card light

CompactFlash
memory card
slot

Output guide

getting started

SmartMedia memory
card slot

Memory Stick
memory card slot

Paper width guide

Paper tray

Paper tray extension

11

control panel

LCD

Read this window to see the

Power

Press this button
to turn the printer
on or off

Save

Press this button to save photo and
other files from a memory card to
the computer’s hard drive when
you have the printer connected to
a computer

status of your printer and the
current print settings

Printer light

If this light is green, the printer is on
(blinking means the printer is busy); if this
light is red, the printer needs attention

Scroll Up (+)/Scroll Down (-)

Press and hold these buttons
to scroll through print settings
as you are selecting them

Print

Press this button to
start printing the
selected photos from
a memory card

X

Cancel

Press this button to
stop printing or reset
the print settings

Tab

u

Press this button to move
from one section to the next
when selecting print settings

getting started

12

LCD

Note: The LCD icons are described on the following pages.

getting started

Attention icon

Status LCD

Setup LCD

Number of photos

Photo Size section Choose Photos section Copies section

Memory Card icon

DPOF icon

Paper and Print
Cartridge icon

Paper Count icon

More Paper icon

Cursor

13

LCD icons

The icons on the top portion of the LCD indicate the status of different printer areas.

Icon Description

Attention icon Indicates something is wrong and the printer needs attention.

Number of photos Indicates the number of photos available on the memory card.

////

getting started

Memory Card
icon

DPOF icon Indicates a digital print order format (DPOF) file is on the memory

Paper and
Print
Cartridge
icon

Indicates a memory card is inserted. If you inserted a memory card
and this icon does not appear, the memory card may not be inserted
correctly. If the icon is blinking, there is a problem with the memory
card.

card.

Indicates the status of the paper and print cartridge. If the ink drop is
blinking, there is a problem with the print cartridge. If the paper
section (the lines at the bottom of the icon) is blinking, there is a
problem with the paper.

14

The bottom portion of the LCD is where you select the photo size, photo number or range,
and number of copies to be printed.

Tip:

Section/Icon Description

Photo Size section These three icons indicate the selected photo size. As you move through the

Choose Photos section This section indicates the photo number or range of photos to be printed.

Copies section This section indicates the number of copies of each photo to print.

Cursor The cursor appears below the section you are working in. When you press

Tab

Use u

Down (-)

4x6 in.

Wallet
Thumbnail

to move from one section to the next, left to right. Use

to change settings within a section.

photo size selections, the corresponding icon displays to indicate the
currently selected photo size.

Tab

, the cursor moves to the next section

u

.

Scroll Up (+) or Scroll

getting started

15

Section/Icon Description

Paper Count icon
More Paper icon

The Paper Count icon shows the number of sheets of paper needed to
complete the print job with the current settings. The maximum number of
pages the paper stack can show is six. If the print job requires more than six
pages, the More Paper icon appears next to the paper stack.

getting started

16

setting up your printer

unpacking your printer

Make sure you have the following items:

Print cartridge

Printer

Setup Guide

Software and Onscreen
User’s Guide on CD

Photo Printing Guide

HP #57

Services and Support booklet

Important: Place the printer on a flat, stable surface. Make sure you place

the printer at least 10 inches away from a wall or any obstruction
to allow space for the paper to move during printing.

Sample index cards

Sample photo paper

getting started

Power adapter

17

connecting the power adapter

1. Insert the small end of the power adapter into the power
adapter connection on the back of the printer. Make sure
it is connected firmly.

2. Unfold the two metal prongs on the power adapter.

3. Plug the power adapter into a working electrical outlet.

Important: Make sure the power adapter cord does not

block the rear paper path.

Rear paper
path

2.

getting started

1.

3.

18

turning the printer on or off

Press the

The Printer light (around the outside of the

Power

button on the top of the printer.

Print

button) turns green when the printer is turned

on. The printer takes about 10 seconds to power up.

Power button

getting started

Print button

X

Printer light

19

loading paper

You can print color photos on 4x6 in. photo paper (with or without a tear-off tab), plain
paper, or index cards. Use HP custom photo paper for the best output quality. HP papers
can be found at most computer and office supply stores or on the Web at:

www.hpshopping.com

Your printer supports the following paper types:

Name or type Size Use for

(U.S. only).

getting started

HP premium plus photo
paper, glossy

plain index cards 4x6 in. Print cartridge calibration pages, test pages, draft prints,

other brands of photo
paper

4x6.5 in. with
.5 in. tab

4x6 in. Photos and index pages

Medium- to high-resolution snapshots, photo album prints,
photos to archive, and borderless prints

children’s projects, and photo index pages (to conserve
photo paper)

Note that borderless printing requires HP photo paper or
HP premium plus photo paper

Note: As it prints, the printer pulls the paper straight through the paper slot, out the back,

and then through to the front again. Be sure the rear paper path of the printer is at
least 10 inches away from any obstruction.

20

To load paper:

1. Open the paper tray door.

2. Pull the paper tray extension toward you
(away from the inside of the printer) until it is
fully extended.

3. Place a stack of paper on the paper tray and
slide it underneath the output guide.

Output
guide

• The printer prints on the side of the

paper that is facing up. If you are using
photo paper, load the paper with the

glossy side up

. If you are using tabbed

paper, load the paper into the tray so

tab feeds into the printer first

the

.

Pap er wi dth
guide

Paper tray
extension

• Load no more than 20 sheets of photo paper or index cards.

• Use one type and size of paper at a time. Do not mix paper types or sizes in the

paper tray.

4. Move the paper width guide on the paper tray to fit close to the left edge of the paper
without bending the paper. This allows the paper to feed into the printer correctly so
that your photos will print straight.

getting started

21

installing or removing the print cartridge

To get the best performance from your printer, use only genuine HP factory-filled print
cartridges.

Caution: Make sure you are using the correct print cartridge (HP #57). Damage to the printer or

cartridge resulting from the modification or refilling of HP print cartridges is specifically
excluded from HP warranty coverage.

You can install and remove the print cartridge while the printer is either on or off. When you
insert a new print cartridge, the printer automatically prints a calibration page. To conserve
photo paper, you can print the calibration page on an index card.

Note: If the printer is off when you change the print cartridge, the calibration page prints

when you turn the printer on.

getting started

22

To install the print cartridge:

1. Take the new print cartridge out of its package and pull the

plastic tape

.

pink tab

to remove the clear

Note: Do NOT touch the ink nozzles or the copper contacts on the print cartridge.

Touching these parts may cause print cartridge failure.

Copper contacts

Ink nozzles

2. Open the print cartridge door by pulling the door down.

getting started

23

3. Place the print cartridge in the print cartridge cradle with the copper contacts facing
toward the inside of the printer and the ink nozzles facing down.

Copper contacts

4. Push the print cartridge into the print cartridge cradle
until you feel it snap into place.

5. Close the print cartridge door.

After you insert the print cartridge, the printer
automatically prints a calibration page (if the printer is off,
the calibration page prints when you turn the printer on).
The calibration page verifies that the print cartridge is
installed correctly.

getting started

24

Gray bars

These print while the print cartridge is
being calibrated.

Yellow bars

These finish the calibration.

Cyan, magenta and yellow bars

These should be solid and the correct
color. If any of the bars are not correct,
print a test page to check the print
cartridge.

Calibration page

To remove the print cartridge:

1. Open the print cartridge door.

2. Push down and pull outward on the top of the print cartridge to unsnap it from the print
cartridge cradle.

3. Remove the print cartridge from the printer.

getting started

25

3 printing from memory cards

types of memory cards supported

printing from memory cards

The printer can read
cards. These cards are manufactured by several vendors and are available in a variety of
storage capacities. You can purchase memory cards where you purchased your digital
camera or at most computer supply stores.

Caution: Using another type of memory card may damage the memory card or the printer.

Note: The IBM Microdrive™ and other Microdrive memory cards are not supported.

CompactFlash™ Type I

CompactFlash

SmartMedia

or II,

SmartMedia

Memory Stick

™, or

Memory Stick

™ memory

26

inserting a memory card

There are three different memory card slots on your printer. The memory card slot you use
depends on the type of memory card you have.

Caution: Do not remove the memory card from the printer while the card is being read or written to

(the memory card light is blinking). This may damage the printer, the memory card, or the
information on the memory card.

Note: Do not use more than one memory card slot at a time.

printing from memory cards

CompactFlash
memory card slot

Memory card
light

SmartMedia
memory card slot

Memory Stick
memory card slot

27

inserting a CompactFlash memory card

Open the paper tray door. Insert the memory card into the
hole side placed into the printer first. If there is an

arrow

sure the arrow is pointing towards the slot and facing

Note: Inserting a CompactFlash memory card incorrectly can damage the memory card,

the information on the memory card, or the printer. If you insert the card upside
down, the Memory Card light, Memory Card icon, and red Printer light all begin
blinking. Remove the card and re-insert it properly.

Pin holes

left

card slot with the card’s pin-

on the memory card’s label, make

up

.

printing from memory cards

28

inserting a SmartMedia memory card

Open the paper tray door. Insert the memory card into the
of the card with the notch on the corner, and make sure the metal contacts on the card are

down

facing

Note: If you insert the card upside down, the Memory Card light, Memory Card icon, and

.

red Printer light all begin blinking. Remove the card and re-insert it properly.

top right

card slot. Insert the end

printing from memory cards

29

inserting a Memory Stick memory card

Memory Stick

bottom right

card slot. Insert the

Open the paper tray door. Insert the memory stick into the
end of the memory stick that has the metal contacts, and be sure the contacts are facing

down

so that you see the arrow on the top of the memory stick.

Note: If the Memory Card light does not start blinking, you may have inserted the card

upside down. Remove the card and re-insert it properly.

32

M

G

printing from memory cards

30

reading the memory card status

When you insert a memory card, the green memory card light starts blinking and the
Memory Card icon appears in the Status LCD. The printer reads the memory card to
determine the number of photos. The amount of time this takes depends on how many
photos are on the memory card (it may take several minutes).

When the printer finishes reading the card, the memory card light remains on, the number
of photos appears in the Status LCD, and the current printer settings appear in the Setup
LCD. You are now ready to print your photos.

Caution: Do not remove the memory card from the printer while the memory card is in use (the

memory card light is blinking). This may damage the printer, the memory card, or the
information on the memory card.

printing from memory cards

31

Memory Card iconNumber of photos

Status LCD

Setup LCD

When you insert the memory card, the printer is set to print one copy of the first photo on the
memory card at 4x6 in.

printing from memory cards

32

using the setup LCD

The Setup LCD is divided into four sections and indicates the current printer settings. The
cursor (located at the bottom of the Setup LCD) indicates the currently selected section.

printing from memory cards

Photo Size section

Choose to print
photos in 4x6 in.,
wallet, or thumbnail
size

Cursor

Appears below the
selected section

Choose Photos section

Choose a single photo or the beginning
of a range of photos you want to print

Copies section

Choose the number
of copies you want
to print

Choose Photos section

Choose the end of a range
of photos you want to print

33

To change printer settings:

• Press u

Tab

to move from one section to the next in the Setup LCD.

printing from memory cards

• Press

Scroll Up (+)

u

Tab

Scroll Down (-)

or

Scroll Down (-) Scroll Up (+)

to change settings within a section.

X

34

printing your photos

Printing beautiful photos from your new printer is easy! All it takes is a memory card from a
digital camera and five easy steps:

1. Insert the memory card into the printer (see “inserting a memory card” on page 27). The
cursor is positioned in the

2. Select the size for the printed photos.

Photo Size

section of the Setup LCD.

printing from memory cards

•Use

Scroll Up (+)

Scroll Down (-)

or

to select the photo size.

3. Select which photo you want to print. (If you want to print a range of photos, see
“selecting a range of photos to print” on page 39.)

• Press u

• Press

Tab

to position the cursor in the

Scroll Up (+)

Scroll Down (-)

or

Choose Photos

section.

until the number of the photo you want to print is

shown in the Setup LCD.

35

4. Select how many copies you want to print.

• Press u

Tab

twice to position the cursor in the

Copies

printing from memory cards

section.

• Press

Scroll Up (+)

repeatedly until the number of copies you want to print is shown in

the Setup LCD.

5. Press

Print

.

Note: For more information on selecting the printer settings, see the following sections.

selecting the photo size

The Photo Size section has three icons indicating the selected photo size.

4x6 in.

Wallet (2.5x3.25 in.)

Thumbnail (0.7 x 0.9 in.) for an index page

Note: In a print job, all photos print at the same size. To print photos at different sizes,

start another print job.

36

To select the size of the photo:

1. Use u

Tab

to position the cursor in the

Photo Size

inserted the memory card, the cursor is already in the

section of the Setup LCD. If you just

Photo Size

section.

printing from memory cards

2. Use

Scroll Up (+)

Photo Size
section

Cursor

Scroll Down (-)

or

to select the photo size.

selecting photos to print

The printer assigns a photo number to each photo on the memory card. Due to differing
numbering schemes, and how some digital cameras handle re-numbering of photos when
photos are deleted, the photo numbers assigned by the printer may not match those shown
on your camera’s LCD. For this reason, it is always best to print an index page before
printing your photos, so that you will be using the printer’s photo numbers to select the
correct photos for printing.

37

selecting a single photo to print

To select a single photo to print:

printing from memory cards

1. Use u
LCD.

2. Use

Tip:

Tab

to position the cursor in the first part of the

Scroll Up (+)

Scroll Down (-)

or

to select the photo to print.

Choose Photos

To get to the desired photo faster, press and hold down either

Scroll Down

(-)

to activate auto-repeat. This allows you to reach the desired photo

number without having to repeatedly press the button.

section of the Setup

Scroll Up (+) or

38

selecting a range of photos to print

You can print a sequence of photos in one print job. For example, you can print photos
numbered 21 to 24.

To select a range of photos to print:

printing from memory cards

1. Use u
LCD.

2. Use

Scroll Up (+)

number 21).

3. Press u

Tab

to position the cursor in the first part of the

Scroll Down (-)

or

Tab

to move the cursor to the second part of the

to select the first photo to print (for example, photo

Choose Photos

Choose Photos

section of the Setup

section.

39

4. Use

Scroll Up (+)

Scroll Down (-)

or

(for example, photo number 24).

to select the last photo in the range of photos to print

printing from memory cards

Choose Photos section
(use both parts when selecting a range)

Cursor

40

selecting the number of copies

To select the number of copies to print:

Tab

1. Use u

to position the cursor in the

Copies

section of the Setup LCD.

printing from memory cards

2. Use

Scroll Up (+)

Scroll Down (-)

or

to select the number of copies to print.

Note: Copies of a range of photos are printed as sets. For example, 3 copies of

photos 1–3 print in this order: 1,2,3; 1,2,3; 1,2,3.

Paper Count icon

More Paper icon

Number of copies

Cursor

Copies section

41

Copies

The

section of the LCD has three icons:

• The number shows the number of copies selected to print. The default is 1.

• The Paper Count icon shows the number of sheets of paper needed to complete the print
job with the current settings. As you increase the number of copies the number of sheets
increases accordingly.

• The More Paper icon appears next to the Paper Count icon when the print job requires
more than six sheets of paper.

examples

To print only the last photo on a memory card:

1. Insert the memory card into the printer.

2. Press

Scroll Up (+) or Scroll Down (-)

to select the size of your photo.

printing from memory cards

3. Press u

4. Press

5. Press

Tab

once to move to the

Scroll Down (-)

Print

.

once to select the last photo on the memory card.

Choose Photos

section.

42

To print all photos on a memory card:

1. Insert the memory card into the printer.

printing from memory cards

2. Press

3. Press u

4. Press

5. Press

Scroll Up (+) or Scroll Down (-)

Tab

twice to move the cursor to the second part of the

Scroll Down (-)

Print

.

to select the last photo on the memory card.

to select the size of your photos.

To print two copies of photos 4-6 in wallet size:

1. Insert the memory card into the printer.

2. Press

3. Press u

4. Press

5. Press u

6. Press

7. Press u

8. Press

9. Press

Scroll Down (-)

Tab

to position the cursor in the first part of the

Scroll Up (+)

Tab

to position the cursor in the second part of the

Scroll Up (+)

Tab

to position the cursor in the

Scroll Up (+)

Print

.

to select wallet size prints.

three times to select “4” as the first photo to be printed.

twice to select “6” as the last photo to be printed.

Copies

to select “2” as the number of copies.

section.

Choose Photos

Choose Photos

Choose Photos

section.

section.

section.

43

printing an index page

An index page shows thumbnail views of the photos stored on the memory
card. The index page can print 28 images per page. Depending on the
number of photos on the memory card, an index page may be several
pages long.

Note: Because of the large number of images, an index page can take

longer to print than a regular photo.

The photo number appears in the lower left corner of each thumbnail
image on the index page. Use the photo number to select photos to print.

Note: This number may be different from the number associated with the

photo on your digital camera. If you add or delete photos from a
memory card, reprint the index page to see the new photo
numbers.

To print an index page:

1. Insert the memory card into the printer.

printing from memory cards

2. In the
icon).

Photo Size

section of the Setup LCD, scroll down to thumbnail size (the bottom

44

3. Select the range of photos to print:

• To print all photos on the memory card: press u

second part of the

Choose Photos

section, then press

Tab

twice to position the cursor in the

Scroll Down (-)

to scroll to the last

photo on the memory card.

• If you want to print an index page that does not include all photos on the memory

card: press u

Tab

once to position the cursor in the first part of the

Choose Photos

section then select the range of photos to print.

4. If you want to print more than one copy of the index page, set the number of copies.

printing from memory cards

5. Press

Print

.

Thumbnail size

45

canceling a print job

printing from memory cards

To stop printing, press

• The partially printed page ejects from the printer.

• The settings on the control panel reflect the cancelled print job.

Cancel

.

Cancel

X

clearing print settings

To clear the print settings, press
restores the default settings: 4x6 in., print first photo on the memory card, and print one
copy.

Cancel

when the printer is not busy printing or saving. This

46

4 printing from DPOF files

Most digital cameras allow you to choose which photos to print while you are reviewing the
photos using the camera’s LCD. Your selections are stored in a digital print order format
(DPOF) file. This file tells the printer which photos to print, the size of each photo, and how
many of each photo to print.

printing from a DPOF file

Note: When you print from a DPOF file, you will not be able to use the control panel to

choose the photo size, range, or number of copies. This is because the DPOF file
created by the camera specifies these settings. If the DPOF file specifies “standard”
for the photo size, the photo will print at 4x6 in.; if it specifies “index” for the photo
size, the photo will print at thumbnail size.

printing from DPOF files

47

To print from a DPOF file:

1. Use your digital camera to create a DPOF file on the memory card.

Note: The settings you can use when creating a DPOF file are specific to your

camera. See your digital camera’s documentation for information on creating a
DPOF file.

2. Insert the memory card into your printer. For details, see “inserting a memory card” on
page 27.

The printer automatically recognizes the DPOF file on the memory card.

• The DPOF icon appears in the Status LCD

to indicate a DPOF file is on the memory
card.

• DPOF appears in the Photo Size section to

indicate that the photo size (standard or
index) will be read from the DPOF file.

printing from DPOF files

• DPOF appears in the

Choose Photos
section to indicate the photos to be printed
will be read from the DPOF file.

3. On the control panel, press

Print

.

48

exiting DPOF mode

To print photos from the memory card that are not part of the DPOF file, exit DPOF mode.
When you exit DPOF mode, the other photos on the card are accessible.

To exit DPOF mode:

printing from DPOF files

1. Press u

2. Use

3. Continue with your selections and print your photos.

Tab, Scroll Up (+)

Photo Size

Scroll Up (+)

section.

or

Scroll Down (-)

, or

Scroll Down (-)

to exit DPOF mode. The cursor will be in the

to select the photo size.

returning to DPOF mode

When there is a DPOF file on the inserted memory card, DPOF appears as an additional
selection in the Photo Size section.

To return to DPOF mode:

•Use

Scroll Up (+)

Scroll Down (-)

or

in the

Photo Size

section to select DPOF.

49

5 care and maintenance

Your printer requires little maintenance. Transport your printer with care, keep it clean and
in good condition, and keep the print cartridge inside the printer at all times.

transporting your printer

Your printer can travel with you. Be sure to always carry the printer upright.

To transport your printer:

care and maintenance

1. Press

2. Remove all paper from the paper tray.

3. Push the paper tray extension all the way in towards the printer.

4. Close the paper tray door.

Power

to turn off the printer.

Note: Make sure the printer completes its power-down cycle before you disconnect

the power. This allows the printer to cap the print cartridge correctly.

50

5. Unplug the power adapter and fold the two metal prongs back into the power adapter.

6. If your printer was connected to your computer, disconnect the USB printer cable from
the computer.

Note: When transporting your printer, do not remove the print cartridge.

When transporting your printer, make sure to bring the following items with you:

• Paper

• Power adapter

• Memory card containing photos, or your digital camera

• Extra HP #57 print cartridges (if you plan to print a lot of photos)

Note: If you are going to connect your printer to a computer, make sure to also bring your

USB printer cable and printer software CD.

care and maintenance

51

storing your printer and supplies

storing your printer

Your printer is built to withstand short or long periods of inactivity. Close the paper tray door
when the printer is not in use. Store the printer out of direct sunlight and in a place that does
not have temperature extremes (such as indoors).

storing the print cartridge

Always transport and store the used print cartridge inside the printer. The printer caps the
print cartridge to keep the ink fresh longer.

Make sure the printer completes its power-down cycle before you disconnect the power. This
allows the printer to cap the print cartridge correctly.

If the printer and print cartridge have been unused for a month or more, print a test page to
clean the print cartridge before using it. See below for details.

storing paper

Store photo paper in its original packaging on a level surface in a cool, dry location.

care and maintenance

52

cleaning your printer

To clean the outside of the printer, use a cloth that has been lightly moistened with water.

Important: Do not use cleaners or soaps as they may damage the printer’s finish.

printing a test page

The test page is used to diagnose print cartridge problems. Printing it also cleans the print
cartridge. You should print a test page any time you suspect something is wrong with your
print cartridge—the print cartridge cleaning that happens when you print the test page can
resolve many print quality problems.

You can print the test page up to three times, each time completing a more thorough print
cartridge cleaning.

Note: To conserve photo paper, you can print the test page on an index card.

To print a test page using the control panel:

1. If there is a memory card in any of the card slots, remove the memory card.

2. On the control panel, press and hold
a test page.

Print

for a few seconds. The printer begins to print

care and maintenance

53

3. Check the print quality of the test page. If it appears that the print cartridge needs
additional cleaning, you can print up to two more test pages—each successive test
page gives a more thorough print cartridge cleaning.

care and maintenance

Image print quality

If this looks good, your
photos should print well

Diagnostic information

To be used when working
with HP Customer Support

Ink nozzle quality

If there are white streaks
in these color bars, try
cleaning the print
cartridge

Estimated ink level

Use this to determine
when you should buy a
new print cartridge

54

6 troubleshooting

Your printer is designed to be reliable and easy to use. If there is a problem, look in this
section to find a solution quickly.

Note: Before you begin, make sure the power adapter between your printer and the

electrical outlet is securely plugged in and the power source is turned on.

reading the status indicators

There are several indicators that show the printer status in a variety of situations. These
indicators can help you diagnose problems quickly and easily. If you suspect a problem
check the:

•Printer light

•Memory Card light

• Status LCD

These indicators are described in the following sections.

troubleshooting

55

printer light

This light, encircling the

Print

button, can be green or red. If the light is green, it can be

either solid or blinking. If the printer light is red, it will be blinking.

X

Color State Meaning

Green Solid Printer power is on

Green Blinking Printer is busy

Red Blinking The printer needs attention

troubleshooting

Printer light

Print button

56

memory card light

This green light is located between the memory card slots on the front of the printer. It is only
visible when the paper tray door is open.

Memory Card light

State Meaning

On - solid A memory card is in one of the slots, but it is not being accessed

On - blinking The memory card is being accessed

Off There are no memory cards in the slots

Caution: Do not remove the memory card from the printer while the card is being read or written to

(the memory card light is blinking). This may damage the printer, the memory card, or the
information on the memory card.

troubleshooting

57

status LCD

Status LCD

The
specific printer parts.

displays icons that indicate the general printer status as well as the status of

troubleshooting

Number of photos DPOF iconMemory Card icon

Attention icon

Section Description State Meaning

/

Attention icon Blinking There is a problem and the printer needs

attention.

Number of photos Solid The number of photos on the memory card.

Number of photos Blinking There are no photos on the memory card, or

there is a problem with the photos on the
memory card.

Memory card icon Solid A memory card is inserted.

Paper and Print
Cartridge icon

58

Section Description State Meaning

Memory Card icon Blinking There is a problem with the memory card.

DPOF icon Solid There is a DPOF (digital print order format) file

on the memory card.

Paper icon Blinking There is a problem with the paper.

Print Cartridge icon Blinking There is a problem with the print cartridge.

troubleshooting

59

interpreting error conditions

Any time the printer has an error and needs attention, the Printer light blinks red. Read the status LCD
for an indication of the type of error.

printer problems

Status LCD Problem Solution

/

Blinking

The printer may be
out of memory.

OR
There may be too

many files on the
memory card.

OR
One of the photos on

the memory card may
be too large to
process.

1. Press Cancel.

2. If necessary, turn the printer off, wait for it to power down,
and then turn it on.

3. Try the print job again.

troubleshooting

60

memory card problems

Status LCD Memory card light Problem Solution

Number of
photos shows
000

Blinking The memory card is

inserted incorrectly.

There is more than one
memory card inserted.

Blinking, then solid The memory card is

empty.
OR
The memory card

contains only
unrecognized file
formats.

Remove the memory card from the slot
and re-insert it correctly. For more
information, see “inserting a memory
card” on page 27.

1. Remove the unwanted memory
card.

2. Set up your print job.

3. Press Print.

Use Windows Explorer or My
Computer to access the files on the
memory card.

OR

1. Remove the memory card from the
slot.

2. Insert a memory card that contains
photos in a recognized file format.

troubleshooting

61

Status LCD Memory card light Problem Solution

/

/

Number of
corrupt photos
flashes next to
Memory Card
icon

Blinking The printer cannot

read the memory
card—it may be
damaged or
unformatted.

Blinking Multiple photos in the

print job are corrupt
(the print job is
canceled).

• Remove the memory card from the
slot.

Try the following methods of reading
the files on the card. If none of these
work, you will need to use another
memory card.

• If you have the printer connected
to a computer, you can save the
file from the memory card to your
computer, and then print the file
from your software application.

• Format the memory card.

• Connect the camera to the PC to
download the file.

1. Print an index page and note
which photos are corrupt.

2. Set up your print job, making sure
you have not included the corrupt
photos.

3. Press Print.

troubleshooting

62

Status LCD Memory card light Problem Solution

/

Corrupt photo
number flashes
next to
Memory Card
icon

LCD shows

HP 100

Blinking The printer cannot

read the selected
photo (the photo may
be corrupt or in a
format the printer does
not recognize).

Off (no light) The memory card was

not inserted fully.

1. Remove the memory card from the
slot.

2. If you have the printer connected
to a computer, you can save the
photo from the memory card to
your computer and then print the
photo from your software
application.

Push the memory card further into the
memory card slot.

troubleshooting

63

print cartridge problems

Status LCD Problem Solution

Print cartridge is missing. Install the correct HP print cartridge (# 57)

into the printer.

You may have forgotten to remove the
plastic tape from the print cartridge.

The copper contacts on the print
cartridge are not connecting with the
contacts inside the printer.

An incorrect print cartridge is installed. Remove the incorrect print cartridge and

The print cartridge may be low on ink
(the Printer light does not blink).

Remove the plastic tape from the print
cartridge and re-insert the cartridge. For
more information, see “installing or
removing the print cartridge” on page 22.

1. Remove the print cartridge.

2. Make sure there is not any debris on
the copper contacts.

3. Re-insert the print cartridge.

insert the correct HP print cartridge (#57).
For more information, see “installing or
removing the print cartridge” on page 22.

Print a test page to see how much ink is left
in the print cartridge, and to evaluate the
print quality. If needed, replace the print
cartridge.

troubleshooting

64

paper problems

Status LCD Problem Solution

/

Paper has jammed.
OR
The printer picked up multiple sheets of

paper.

The printer is out of paper. 1. Place more paper in the paper tray.

The printer could not pick up the paper
from the paper tray.

1. Pull the paper out of the paper path.

2. Make sure the paper width guide fits
close to the edge of the paper without
bending the paper.

3. Press Print to continue printing.

2. Press Print to continue printing.

• Make sure the paper width guide is
close to the left edge of the paper
without bending the paper.

• Make sure there are no more than 20
sheets of paper in the paper tray.

• Make sure there is not more than one
type and size of paper in the paper
tray.

troubleshooting

65

other printing problems

If you are having problems with your printouts and there is no error condition shown on the
printer, there could be a problem that the printer does not detect.

Problem Possible cause Solution

My photo did not
come out of the
printer.

There may be a paper jam. 1. Pull the paper out of the paper path.

2. Make sure the paper width guide fits close
to the edge of the paper without bending
the paper.

3. Press Print to continue printing.

Power may be off or there may
be a loose connection.

You may not have any paper
in the paper tray.

A problem may exist with the
print cartridge.

The printer may still be
processing information.

• Make sure the printer power is on.

• Make sure that all cable connections are
secure.

Check that paper is loaded correctly in the
paper tray.

Try printing a test page. If necessary, replace
the print cartridge.

Be patient. The printer needs time to finish
processing the information.

troubleshooting

66

Problem Possible cause Solution

The printer light is
flashing but nothing is
printing.

Paper falls to the floor
after printing.

My photo printed at
an angle or is off
center.

The printer may be processing
information.

The paper tray extension may
not be fully extended.

The paper may not be loaded
correctly.

OR
The paper size may be

incorrect.

Be patient. The printer needs time to finish
processing the information.

Gently pull out the paper tray extension.

• Make sure the paper is correctly oriented
in the paper tray.

• Make sure the paper width guide is close
to the left edge of the paper without
bending the paper.

• Make sure you selected the correct paper
size in your software application Printer
Properties (if you are printing from a
computer).

troubleshooting

67

Problem Possible cause Solution

My photo came out
blank.

The print cartridge may be out
of ink.

You may have forgotten to
remove the plastic tape from
the print cartridge.

You may have previously
begun a print job and then
canceled it.

Print a test page to see how much ink is left in
the print cartridge, and to evaluate the print
quality. If needed, replace the print cartridge.

Make sure you have removed the protective
plastic tape from the print cartridge. For more
information, see “installing or removing the
print cartridge” on page 22.

If you cancel a print job before the job prints,
the printer ejects a blank or partially printed
page before continuing with the next job.

troubleshooting

68

Problem Possible cause Solution

Print quality is poor.
OR
Colors do not print

correctly.

You may be running out of ink. Print a test page.

If you are running out of ink, replace the print
cartridge.

You may not be using the best
paper type.

You may be printing on the
wrong side of the paper.

You may need to clean the
print cartridge.

• Make sure you are using a type of paper
intended for the printer.

• Choose paper that is specifically designed
for the output you want. For example, to
print photos, use photo paper rather than
plain paper.

See “loading paper” on page 20 for more
information about supported paper types.

Make sure the paper is loaded with the HP
logo side down (print side is up).

Print a test page to clean the print cartridge.
See “printing a test page” on page 53.

troubleshooting

69

getting additional help

We hope you found this troubleshooting guide helpful. If your problem persists, see the
Services and Support booklet that came with your printer, or visit www.hp.com/photosmart.

troubleshooting

70

specifications

Dimensions 8.8 x 4.7 x 9.1 in.
Interface USB 1.1
Media sizes 4x6 in. with and without tab
Media types HP Premium Plus Photo Paper 4x6.5 in. with .5 in. tab, 9-mil weight

Index cards 4x6 in.

Memory card compatibility CompactFlash Type I and II, SmartMedia, Memory Stick
Paper tray capacity 20 sheets
Print cartridge One tri-color cartridge (HP #57)
Prints color Yes
Print languages PCL3C+, PML
Print technology Drop on-demand thermal inkjet printing
Resolution Up to 2400x1200 dpi
Speed Approximately 2 minutes per page
Technology, color PhotoREt III, ColorSmart III
Weight 2.9 lbs

specifications

71

copyright and trademarks

© Copyright 2001 Hewlett-Packard Company
All rights are reserved. No part of this document may be photocopied, reproduced, or translated to

another language without the prior written consent of Hewlett-Packard Company.
The information contained in this document is subject to change without notice. Hewlett-Packard shall

not be liable for errors contained herein or for consequential damages in connection with the
furnishing, performance, or use of this material.

Adobe, Acrobat, and Reader are registered trademarks of Adobe Systems, Inc.
HP, the HP logo, and PhotoSmart are property of Hewlett-Packard Company.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Mac, the Mac logo, and Macintosh are registered trademarks of Apple Computer, Inc.
IBM is a registered trademark and Microdrive is a trademark of International Business Machines

Corporation.
Pentium is a registered trademark of Intel Corporation.
CompactFlash, CF, and the CF logo are trademarks of the CompactFlash Association (CFA).
Memory Stick is a registered trademark of Sony Corporation.
SmartMedia is a trademark of the SSFDC Forum.
Other brands and their products are trademarks or registered trademarks of their respective holders.

copyright and trademarks

72

index

Symbols

(-) button 34
(+) button 34
(+) icon 16

Numerics

4x6 in. photo size 36

A

Adapter

connecting power 18

Assistance

viewing the Onscreen User’s Guide 3
Attention icon 14, 58
Automatic print cartridge alignment 22

B

Blinking

Attention icon 58
memory card icon 59
memory card light 57
number of photos 58
paper icon 59
print cartridge icon 59
printer light 56

Buttons

Cancel 12, 46
Power 12, 19
Print 12
Save 12
Scroll Down (-) 12, 34
Scroll Up (+) 12, 34
Tab 12, 34

index

73

74

C

Cable

power 18
Calibration page 24
Camera files

DPOF 47

index

Camera memory cards

see memory cards
Cancel button

location 12

what it does 46
Canceling

a print job 46

print settings 46
Card slot light

see memory card light
Card slots

see memory card slots
Care and maintenance 50

CD-ROM

Onscreen User’s Guide 3
viewing user’s guide 3

Choose Photos

section of LCD 15, 33

Cleaning

printer 53
Clearing print settings 46
CompactFlash

inserting the memory card 28
Connecting

power adapter 18
Control panel

buttons 12

icons 13

LCD 13

location 10

quick reference 12
Copies

section of LCD 15, 33

selecting how many to print 41

Copper contacts on print cartridge 23
Cursor in LCD 15
Customer support

see Services and Support booklet

D

Default

printer settings 32

Digital Print Order Format

see DPOF

Documentation

viewing the onscreen user’s guide 3

DPOF

icon on LCD 14, 58
printing from 47

F

Film icon

see memory card icon

Flashing lights 55

I

IBM Microdrive 26
Icons

Attention 14, 58
DPOF 14
location on LCD 13
Memory Card 14
More Paper 16, 42
Paper and Print Cartridge 59
Paper Count 16, 42
Printer Status 14
quick reference 14

Images

see photos

Index cards

described 6

Index page

described 6
for selecting photos 44
printing 44

index

75

76

Ink

see print cartridge

Inserting

CompactFlash memory card 28
memory cards 27
Memory Stick memory card 30
paper 21

index

print cartridge 23
SmartMedia memory card 29

Installing

print cartridge 23

L

LCD

Attention icon 58

changing the settings 34

Choose Photos section 15

Copies section 15

cursor 15

icons quick reference 14

location of icons 13

meaning of status icons 58

Memory Card icon 31

More Paper icon 42

number of copies 41

Paper Count icon 16, 42

Photo Size section 15

quick reference 13

status icons 58
Light

memory card 27, 31, 57

printer 19, 56

Loading

paper 21
print cartridge 23

Location of printer 17

M

Maintenance 50
Maximum amount of paper to load 21
Media types and sizes 20
Memory card light

location 11, 27
what it means 57

Memory card slots

CompactFlash 27
Memory Stick 27
SmartMedia 27

Memory cards

IBM Microdrive 26
icon on LCD 14
indicator light 31
inserting 27
inserting CompactFlash 28
inserting Memory Stick 30
inserting SmartMedia 29
location of slots 11
status icon on LCD 31
troubleshooting problems 61

Memory Stick

inserting the memory card 30
Microdrive memory cards 26
More Paper icon 16, 42
Moving the printer 50

N

Number of copies 41

index

77

78

O

On/off switch 12
Onscreen User’s Guide 3, 17
Opening

paper tray door 21
print cartridge door 23

index

Output guide

how to use 21
location 11

P

Paper

getting it to feed in straight 21
how much to use 21
loading 21
storing 52
supported types 20
tabbed 21
troubleshooting problems 65
where to buy 20
which side faces up 21

Paper and Print Cartridge icon 59
Paper Count icon 42
Paper tray

door 10, 21
extension 11, 21
inserting paper 21

Paper width guide

adjusting 21
location 11

Pen

see print cartridge

Photo paper

loading 21
type to use 20

Photo size

default 32
section of LCD 15, 33
selecting 36

Photos

number on LCD 14
printing 35
printing all on a memory card 43
printing one at a time 38
printing several at a time 39
printing the last one taken 42

Power

adapter 10, 18
button 12, 19
connecting 18
turning on and off 19

Print button

location 12
what it does 36

Print cartridge

calibration page 24

copper contacts 23

diagnosing problems 53

ink nozzles 23

inserting 23

nozzles 23

removing 25

removing the tape 23

storing 52

troubleshooting problems 64

what kind to buy 22
Print cartridge door

location 10

opening 23
Print settings

clearing 46

default 32

selecting on the control panel 34

index

79

80

Printer

calibration page 24
changing the settings 34
cleaning 53
light 19, 56
setting up 17
specifications 71

index

status icon on LCD 14, 58
storing 52
test page 53
transporting 50
turning on and off 19
where to place 17

Printer parts

buttons 12
control panel 12
LCD 13
memory card slots 27
paper tray 21
print cartridge door 23
what comes in the box 17

Printing

all photos on a memory card 43
calibration page 22
canceling 46
copies 41
from DPOF files 47
index page 44
last photo taken 42
multiple copies 41
photos from the control panel 35
range of photos 39
single photo 38
stopping 46
test page from the control panel 53

Problems

memory cards 61
paper 65
photo quality 66
print cartridge 64

Proof sheet

see Index page

Q

Quick reference

control panel 12
front and back of printer 10
front of printer with paper tray open 11
LCD 13
LCD icons 14

R

Rear paper path

location 10
Red light on printer 56
Removing

print cartridge 25

S

Save button

location 12
Scroll Down (-) button

how to use 34

location 12

Scroll Up (+) button

how to use 34
location 12

Selecting

number of copies 41
photo size 36

photos to print 37
Services and Support booklet 17
Setup

connecting power 18

installing the print cartridge 23

loading paper 21
Setup LCD

Choose Photos section 33

Copies section 33

icons 15

Photo Size section 33
Sheets of paper

how many to load 21
SmartMedia

inserting the memory card 29

index

81

82

Specifications 71
Status

LCD icons 58

of memory card 31
Stopping printing 46
Storing

paper 52

index

print cartridge 52

printer 52

T

Tab button

how to use 34

location 12
Tabbed paper

loading 21
Tape

removing from print cartridge 23
Technical support

see Services and Support booklet

Test page

printing from the control panel 53
Thumbnail photo size 36
Transporting your printer 50
Troubleshooting

memory card light 57

memory card problems 61

paper problems 65

print cartridge problems 64

printer light 56

reading the status LCD 58

viewing the Onscreen User’s Guide 3

U

Unpacking 17
USB

port 10
User’s Guide

Onscreen 3
User’s guide

viewing onscreen 3

W

Wallet photo size 36

index

83

84

index

Printed on recycled paper
Printed in Singapore, 8/01

ENERGY STAR® is a U.S. registered mark.
As an ENERGY STAR
Company has determined that this product meets
the ENERGY STAR
guidelines for energy efficiency.

www.hp.com

©2001 Hewlett-Packard Company

C8441-90158

®

partner, Hewlett-Packard

®