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HP Pavillion Sleekbook 14
Maintenance and Service Guide
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© Copyright 2013 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation.
SD Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: June 2013
Document Part Number: 718882-001
Product notice
This guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take
full advantage of Windows 8 functionality.
See for
http://www.microsoft.com details.
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Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for
Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or void
your warranty.
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iv Important Notice about Customer Self-Repair Parts
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
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vi Safety warning notice
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Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 5
Finding your hardware and software information ......................................................................... 5
Display ................................................................................................................................... 5
Button ..................................................................................................................................... 7
Keys ....................................................................................................................................... 8
Lights ...................................................................................................................................... 9
TouchPad .............................................................................................................................. 10
Left side ................................................................................................................................ 11
Right side .............................................................................................................................. 13
Bottom .................................................................................................................................. 14
3 Illustrated parts catalog .................................................................................................. 15
Service tag ............................................................................................................................ 16
Computer major components ................................................................................................... 17
Mass storage devices ............................................................................................................. 20
Miscellaneous parts ................................................................................................................ 21
Sequential part number listing .................................................................................................. 21
4 Removal and replacement procedures preliminary requirements .................................... 24
Tools required ....................................................................................................................... 24
Service considerations ............................................................................................................ 24
Plastic parts ............................................................................................................ 24
Cables and connectors ............................................................................................ 25
Drive handling ........................................................................................................ 25
Grounding guidelines ............................................................................................................. 26
Electrostatic discharge damage ................................................................................. 26
Packaging and transporting guidelines ....................................................... 27
Workstation guidelines .............................................................. 27
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5 Removal and replacement procedures for Customer Self-Repair parts ............................. 29
Component replacement procedures ........................................................................................ 29
Battery ................................................................................................................... 30
Keyboard ............................................................................................................... 31
6 Removal and replacement procedures for Authorized Service Provider parts .................. 33
Component replacement procedures ........................................................................................ 33
Top cover ............................................................................................................... 33
Power button board ................................................................................................. 36
TouchPad button board ............................................................................................ 37
Hard drive ............................................................................................................. 38
USB board ............................................................................................................. 41
Fan ....................................................................................................................... 42
WLAN module ........................................................................................................ 44
Display assembly .................................................................................................... 46
System board ......................................................................................................... 49
Memory module ...................................................................................................... 52
Hard drive connector cable ...................................................................................... 53
RTC battery ............................................................................................................ 55
Heat sink ............................................................................................................... 56
Power connector cable ............................................................................................ 58
Speakers ................................................................................................................ 60
7 Using Setup Utility (BIOS) and System Diagnostics ........................................................... 62
Starting Setup Utility (BIOS) ..................................................................................................... 62
Updating the BIOS ................................................................................................................. 62
Determining the BIOS version ................................................................................... 62
Downloading a BIOS update .................................................................................... 63
Using System Diagnostics ........................................................................................................ 64
8 Specifications .................................................................................................................. 65
Computer specifications .......................................................................................................... 65
14.0-in, SVA, display panel display specifications ..................................................................... 66
Hard drive specifications ........................................................................................................ 67
9 Backing up, restoring, and recovering ............................................................................ 68
Creating recovery media and backups ..................................................................................... 68
Creating HP Recovery media .................................................................................... 69
Restore and recovery .............................................................................................................. 70
Using Windows Refresh for quick and easy recovery ................................................... 71
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Remove everything and reinstall Windows ................................................................. 72
Recovering using HP Recovery Manager .................................................................... 72
What you need to know ............................................................................ 73
Using the HP Recovery partition to recover a minimized image
(select models only) .................................................................................. 73
Using HP Recovery media to recover .......................................................... 74
Changing the computer boot order ............................................................. 74
Removing the HP Recovery partition .......................................................................... 74
10 Power cord set requirements ........................................................................................ 75
Requirements for all countries .................................................................................................. 75
Requirements for specific countries and regions ......................................................................... 76
11 Recycling ...................................................................................................................... 77
Index ................................................................................................................................. 78
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x
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1 Product description
Category Description
Product Name HP Pavillion Sleekbook 14
Processors
●
A8-5545M (2.7GHz/1.7GHz, 4MB L2, 1333MHz DDR3L) Quad 19 W
●
A6-5200 (2.0GHz, 2MB L2, 1600MHz DDR3L), Quad 25 W
●
A4-5000 (1.5GHz, 2MB L2, 1600MHz DDR3L), Quad 15 W
●
E2-3000 (1.65GHz, 1MB L2, 1600MHz DDR3L), Dual 15 W and a UMA
graphics subsystem memory
Chipset AMD A76M FCH fusion controller hub chipset
Graphics Internal graphics:
●
AMD Radeon™ HD 8510G Graphics on computer models equipped with an
A8-5545M processor
●
AMD Radeon™ HD 8410G Graphics on computer models equipped with an
A6-5345M processor
●
AMD Radeon™ HD 8400 Graphics on computer models equipped with an
A6-5200M processor
●
AMD Radeon™ HD 8330 Graphics on computer models equipped with an
A4-5000 processor
Supports HD decode, DX11, and HDMI
Panel 14.0-in, light emitting diode (LED), HD, BrightView (1366x768) Slim (3.0mm) SVA +
eTP touch (Multitouch enabled)
All display assemblies include one or two wireless local area network (WLAN)
antenna cables
Supports low voltage differential signalling (LVDS)
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Category Description
Memory Two customer-accessible/upgradable memory module slots
DDR3-1333-MHz dual channel support (DDR3L-1600 downgrade to DDR3-1333)
DDR3-1600MHz Single Channel Support
Supports 8192-MB of system RAM in the following configurations:
●
8192-MB (4096-MB×2; not supported on computer models equipped with a 32bit operating system)
●
6144-MB (2048-MBx1 + 4096-MB×1; not supported on computer models
equipped with a 32-bit operating system)
●
4096-MB (2048-MB×2; not supported on computer models equipped with
Windows 7, 32-bit operating system)
●
4096-MB (4096-MB×1; not supported on computer models equipped with
Windows 7, 32-bit operating system)
Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in)
thicknesses (all hard drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
●
1-TB, 5400-rpm, 9.5-mm
●
750-GB, 5400-rpm, 9.5-mm
●
640-GB, 5400-rpm, 9.5-mm
●
500-GB, 5400-rpm, 9.5-mm
●
320-GB, 5400-rpm, 9.5-mm
Optical drive External
Serial ATA
12.7-mm tray load
Supports DVD±RW Double-Layer with SuperMulti Drive
Audio and video Two speakers
DTS sound
Supports Microsoft® premium requirements
VGA webcamera (fixed, no tilt with activity LED; 1280×720 by 30 frames per second)
Two digital microphones with beam-forming, echo cancelling and noise suppressing
software.
Supports nuance voice recognition
Ethernet Integrated 10/100 network interface card (NIC)
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Category Description
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
One or two WLAN antennas built into display assembly, varying by computer model
Support for the following WLAN formats:
●
Atheros AR9485 802.11b/g/n 1×1 Wi-Fi Adapter
●
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth® 4.0 Combo Adapter
●
Realtek RTL8188EE 802.11bg/n 1×1 WiFi Adapter
Memory Card Reader HP 2-In-1 multiformat Digital Media Reader Slot with push technology. Reads data from
and writes data to digital memory cards such as Secure Digital (SD).
Ports
●
Audio-in (mono microphone)
●
Audio-out (stereo headphone)
●
HDMI v1.4 supporting: up to 1920×1080 @ 60Hz
●
Headphone/Microphone in combo jack
●
HP Smart Pin AC adapter
●
RJ-45 (Ethernet Gigabit support with LED indicators)
●
USB 2.0/3.0 ports on computer: 3 (2 on one side, 1 on other)
●
VGA (Dsub 15 pin) supporting: 2048×1536 external resolution @ 75Hz and
1920×2000 external resolution @ 60 Hz hot plug and unplug and auto detection
for correct output to wide-aspect vs. standard aspect video
Keyboard/pointing devices Full-size, textured, island-style keyboard, no numeric keypad
Touchpad
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-zoom
as default
Taps enabled by default
Power requirements 65W RC, V, EM, 3-wire HP Smart AC adapter with localized cable plug support (3-
wire plug with ground pin, supports 3-pin DC connector)
Supports 4-cell, 41-Wh, 2.80-Ah, Li-ion battery
Security Supports security cable lock
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Category Description
Operating system Preinstalled:
●
Microsoft® Windows 8 Professional
●
Microsoft Windows 8 Standard
●
FreeDOS 2.0
●
Ubuntu Linux
Serviceability End user replaceable parts:
●
AC adapter
●
Battery
●
Hard drive
●
Memory module
●
External optical drive
●
MiniCard Components
4 Chapter 1 Product description
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2 External component identification
Finding your hardware and software information
▲
Select Start > Computer.
A list displays all the devices installed in your computer, including hard drive, optical drives, solid-state
drives (SSD), or a secondary hard drive.
To find out what software is included on your computer, select Start > All Programs.
Display
Finding your hardware and software information
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Item Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is
closed while the power is on.
NOTE: The internal display switch is not visible from
the outside of the computer.
(2) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs.
NOTE: To set up a WLAN and connect to the Internet,
you need a broadband modem (either DSL or cable)
(purchased separately), high-speed Internet service
purchased from an Internet service provider, and a
wireless router (purchased separately).
(3) Internal microphone Records sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video, captures still photographs, and allows
video conferences and online chat by means of
streaming video.
To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
6 Chapter 2 External component identification
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Button
Component Description
(1) Power button
●
When the computer is off, press the button to turn on
the computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press
the button briefly to exit Sleep.
●
When the computer is in Hibernation, press
the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power
button will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft
Windows shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power
Options.
(2) Speakers (2) Produce sound.
Button
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Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Used in conjunction with hot keys.
(3) Windows logo key Displays the Windows Start menu.
(4) Action keys Execute frequently used system functions.
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Lights
Item Component Description
(1) Power light
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer
shuts off power to the display and other
unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses the
least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the keys to all
capital letters.
(3) Mute light
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
(4) Wireless light
●
White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.
●
Amber: All wireless devices are off.
Lights
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TouchPad
Item Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates items
on the screen.
NOTE: The TouchPad also supports edge-swipe
gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identification
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Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
(2) Vent Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(3) USB 3.0 port Connect optional USB 3.0 devices and provide
enhanced USB power performance.
(4) Audio-out (headphone) jack Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a television audio
cable. Also connects an optional headset microphone.
This jack does not support optional microphone-only
devices.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and Environmental
Notices. To access this guide, from the Start screen, type
support, select the HP Support Assistant app, select My
computer, and then select User guides.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
Left side
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Item Component Description
(5) Hard drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
(6) Power light
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer shuts
off power to the display and other
unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses the
least amount of power.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity.
12 Chapter 2 External component identification
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Right side
Item Component Description
(1) USB ports Connects an optional USB device.
CAUTION: While there are multiple USB ports on the
same side, only one USB port will able to support a high
power device at a time.
(2) HDMI port Connects an optional video or audio device, such as a
high-definition television, any compatible digital or
audio device.
(3) Memory card reader Reads data from and writes data to digital memory cards
such as Secure Digital (SD).
●
Memory card reader
(4) RJ-45 (network) jack Connects a network cable.
(5) AC adapter light
●
White: The AC adapter is connected and the battery
is charged.
●
Amber: The AC adapter is connected and the
battery is charging.
●
Off: The computer is using DC power.
(6) Power connector Connects an AC adapter.
Right side
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Bottom
Item Component Description
(1) Battery lock/unlock latch Locks battery in place
(2) Battery bay Holds the battery.
(3) Vents (3) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(4) Battery release latch Releases the battery from the battery bay.
14 Chapter 2 External component identification
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3 Illustrated parts catalog
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Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
Item Description Function
(1) Product name This is the product name affixed to the front of
the computer.
(2) Serial number (s/n) This is an alphanumeric identifier that is unique to
each product.
(3) Part number/Product number (p/n) This number provides specific information about the
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(4) Warranty period This number describes the duration of the warranty
period for the computer.
(5) Model description This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
16 Chapter 3 Illustrated parts catalog
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Computer major components
Computer major components
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Item Component Spare part number
(1) TouchScreen display assembly (14.0-in, HD, LED, BrightView (1366×768), SVA, slim (3.0-mm)
In pearl white finish 732345-001
In sparkling black finish 726201-001
(2) Keyboard (includes keyboard cable):
For use in United States 716164-001
For use in Latin America 716164-161
For use in Canada/England 716164-DB1
For use in United States 722129-001
For use in Latin America 722129-161
For use in England/France 722129-DB1
(3) Top cover (includes the TouchPad board)
In pearl white finish 726209-001
In sparkling black finish 726210-001
(4) Power button board (includes cable) 726203-001
(5) TouchPad button board (includes bracket, TouchPad button board cable, and
TouchPad cable)
726202-001
(6) WLAN module:
Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use
on all computer models
690020-001
Realtek RTL8188EE 802.11bg/n 1×1 WiFi Adapter 709848-001
(7) System board (includes processor and replacement thermal material):
Equipped with an AMD A4-5000 processor (1.50-GHz, 2.00-MB L2 cache, 1600-
MHz DDR3L, quad core, 15 W) and the Linux operating system (includes AMD A76M
FCH, a graphics subsystem with UMA memory, and replacement thermal material)
727199-001
Equipped with an AMD A4-5000 processor (1.50-GHz, 2.00-MB L2 cache, 1600-
MHz DDR3L, quad core, 15 W) and the Windows 8 Standard operating system
(includes AMD A76M FCH, a graphics subsystem with UMA memory, and
replacement thermal material)
727199-501
Equipped with an AMD A6-5200 processor (2.00-GHz, 2.00-MB L2 cache, 1600-
MHz DDR3L, quad core, 25 W) and the Linux operating system (includes AMD A76M
FCH, a graphics subsystem with UMA memory, and replacement thermal material)
727200-001
Equipped with an AMD A6-5200 processor (2.00-GHz, 2.00-MB L2 cache, 1600-
MHz DDR3L, quad core, 25 W) and the Windows 8 Standard operating system
(includes AMD A76M FCH, a graphics subsystem with UMA memory, and
replacement thermal material)
727200-501
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Item Component Spare part number
Equipped with an AMD A8-5545M processor (2.70-/1.70-GHz, 4.00-MB L2 cache,
1333-MHz DDR3L, quad core, 19 W) and the Linux operating system (includes AMD
A76M FCH, a graphics subsystem with UMA memory, and replacement thermal
material)
727202-001
Equipped with an AMD A8-5545M processor (2.70-/1.70-GHz, 4.00-MB L2 cache,
1333-MHz DDR3L, quad core, 19 W) and the Windows 8 Standard operating system
(includes AMD A76M FCH, a graphics subsystem with UMA memory, and
replacement thermal material)
727202-501
(8) RTC battery 697917-001
(9) Heat sink
Heat sink for use only on computer models equipped with an AMD-A8, AMD-A4,
AMD-E2 processor (includes replacement thermal material)
726214-001
Heat sink for use only on computer models equipped with an AMD-A6 processor
(includes replacement thermal material)
727545-001
(10) Fan assembly (includes cable) 725620-001
(11) Hard drive connector cable (Hard Drive Hardware Kit (includes hard drive
bracket, hard drive connector cable, and screws)
(12) Power connector cable (includes bracket) 725619-001
(13) USB board (includes cable) 726204-001
(14) Speakers (include speaker cables) 726208-001
(15) Memory module (PC3, 12800, 1600-MHz):
4-GB memory module 691740-001
2-GB memory module 691739-001
(16) 4-cell, 41-Wh, 2.80-Ah, Li-ion battery battery 718101-001
(17) PCH heat sink (includes thermal replacement material) 725625-001
(18) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):
1-TB, 5400-rpm, 9.5-mm 676521-001
750-GB, 5400-rpm, 9.5-mm 634250-001
640-GB, 5400-rpm, 9.5-mm 669300-001
500-GB, 5400-rpm, 9.5-mm 669299-001
320-GB, 5400-rpm, 9.5-mm 622643-001
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, hard drive
connector cable, and screws)
725626-001
(19) Base enclosure (includes battery cover lock latch, battery cover release latch, power
connector barrel, and RJ45 cover):
726198-001
Rubber Kit (not illustrated, includes front and rear rubber feet, display bezel rubber
bumpers, and display bezel rubber screw covers)
726497-001
Computer major components
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Mass storage devices
Item Component Spare part number
(1) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):
1-TB, 5400-rpm, 9.5-mm 676521-001
750-GB, 5400-rpm, 9.5-mm 634250-001
640-GB, 5400-rpm, 9.5-mm 669300-001
500-GB, 5400-rpm, 9.5-mm 669299-001
320-GB, 5400-rpm, 9.5-mm 622643-001
Hard Drive Hardware Kit, includes: 725626-001
(2a) Hard drive bracket
(2b) Hard drive connector cable
Hard drive bracket screws (not illustrated)
(3) External DVD±RW Double-Layer with SuperMulti Drive 659940-001
20 Chapter 3 Illustrated parts catalog
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Miscellaneous parts
Component Spare part number
65-W HP Smart AC adapter (non-PFC, 4.5-mm) 710412-001
Power cord (3-pin, black, 1.83-m):
For use in North America 490371-001
For use in Italy 490371-061
Screw Kit 726208-001
Sequential part number listing
Spare part number Description
490371-001 Power cord for use in North America (3-pin, black, 1.83-m)
490371-061 Power cord for use in Italy (3-pin, black, 1.83-m)
622643-001 320-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector
cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 725626-001.
634250-001 750-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector
cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 725626-001.
659940-001 External DVD±RW Double-Layer with SuperMulti Drive
669299-001 500-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector
cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 725626-001.
669300-001 640-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector
cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 725626-001.
675794-001 Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models
676521-001 1-TB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector
cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 725626-001.
690020-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter
Miscellaneous parts
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Spare part number Description
691739-001 2-GB memory module (PC3, 12800, 1600-MHz)
691740-001 4-GB memory module (PC3, 12800, 1600-MHz)
697917-001 RTC battery (includes cable and double-sided tape)
701943-001 HDMI to VGA adapter
709848-001 Realtek RTL8188EE 802.11b/g/n 1×1 WiFi Adapter
710412-001 65-W HP Smart AC adapter (non-PFC, 4.5-mm)
716164-001 Keyboard for use in United States (includes keyboard cable)
716164-161 Keyboard for use in Latin America (includes keyboard cable)
716164-DB1 Keyboard for use in Canada/England (includes keyboard cable)
718101-001 4-cell, 41-Wh, 2.80-Ah, Li-ion battery
722129-001 Keyboard for use in United States (includes keyboard cable)
722129-161 Keyboard for use in Latin America (includes keyboard cable).
722129-DB1 Keyboard for use in England/France (includes keyboard cable).
725619-001 Power connector cable
725620-001 Fan (includes cable)
725625-001 PCH heat sink (includes thermal replacement material)
725626-001 Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector cable, and screws)
725659-001 Thermal Material Kit (includes thermal replacement material)
726198-001 Base enclosure (includes battery cover lock latch, battery cover release latch, power connector
barrel, and RJ45 cover)
726199-001 Dummy weight
726201-001 14.0-in, HD, LED, BrightView (1366×768), slim (3.0-mm), SVA, TouchScreen display assembly in
sparkling black finish
726202-001 TouchPad button board (includes bracket, TouchPad button board cable, and TouchPad cable)
726203-001 Power button board (includes cable)
726204-001 USB board (includes cable)
726207-001 Screw Kit
726208-001 Speakers (include speaker cables)
726209-001 Top cover in pearl white finish (includes TouchPad)
726210-001 Top cover in sparkling black finish (includes TouchPad)
726214-001 Heat sink for use only on computer models equipped with an AMD-A8, AMD-A4, AMD-E2
processor (includes replacement thermal material)
726497-001 Rubber Kit (includes front and rear rubber feet, display bezel rubber bumpers, and display bezel
rubber screw covers)
22 Chapter 3 Illustrated parts catalog
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Spare part number Description
727199-001 System board for use only on computer models equipped with an AMD A4-5000 processor (1.50-
GHz, 2.00-MB L2 cache, 1600-MHz DDR3L, quad core, 15 W) and the Linux operating system
(includes AMD A76M FCH, a graphics subsystem with UMA memory, and replacement thermal
material)
727199-501 System board for use only on computer models equipped with an AMD A4-5000 processor (1.50-
GHz, 2.00-MB L2 cache, 1600-MHz DDR3L, quad core, 15 W) and the Windows 8 Standard
operating system (includes AMD A76M FCH, a graphics subsystem with UMA memory, and
replacement thermal material)
727200-001 System board for use only on computer models equipped with an AMD A6-5200 processor (2.00-
GHz, 2.00-MB L2 cache, 1600-MHz DDR3L, quad core, 25 W) and the Linux operating system
(includes AMD A76M FCH, a graphics subsystem with UMA memory, and replacement thermal
material)
727200-501 System board for use only on computer models equipped with an AMD A6-5200 processor (2.00-
GHz, 2.00-MB L2 cache, 1600-MHz DDR3L, quad core, 25 W) and the Windows 8 Standard
operating system (includes AMD A76M FCH, a graphics subsystem with UMA memory, and
replacement thermal material)
727202-001 System board for use only on computer models equipped with an AMD A8-5545M processor
(2.70-/1.70-GHz, 4.00-MB L2 cache, 1333-MHz DDR3L, quad core, 19 W) and the Linux
operating system (includes AMD A76M FCH, a graphics subsystem with UMA memory, and
replacement thermal material)
727202-501 System board for use only on computer models equipped with an AMD A8-5545M processor
(2.70-/1.70-GHz, 4.00-MB L2 cache, 1333-MHz DDR3L, quad core, 19 W) and the Windows 8
Standard operating system (includes AMD A76M FCH, a graphics subsystem with UMA memory,
and replacement thermal material)
727545-001 Heat sink for use only on computer models equipped with an AMD-A6 processor (includes
replacement thermal material)
732345-001 14.0-in, HD, LED, BrightView (1366×768), slim (3.0-mm), SVA, TouchScreen display assembly in
pearl white finish
Sequential part number listing
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4 Removal and replacement
procedures preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 and P1 screw drivers
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use
care when handling the plastic parts. Apply pressure only at the points designated in the maintenance
instructions.
24 Chapter 4 Removal and replacement procedures preliminary requirements
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Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or
speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Service considerations
25
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Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon
junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
26 Chapter 4 Removal and replacement procedures preliminary requirements
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Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive
foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive field service tools, such as cutters, screw drivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe
materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines
27
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Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground,
wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,
use alligator clips to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
28 Chapter 4 Removal and replacement procedures preliminary requirements
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5 Removal and replacement
procedures for Customer SelfRepair parts
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not
supported by the Customer Self-Repair program may void your warranty. Check your warranty to
determine if Customer Self-Repair is supported in your location.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-
Repair parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer. See Service tag on page 16
for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 2 screws that must be removed, replaced, and/or loosened when servicing
Customer Self-Repair parts. Make special note of each screw size and location during removal
and replacement.
Component replacement procedures
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Battery
Description Spare part number
4-cell, 41-Wh, 2.80-Ah, Li-ion battery 718101-001
Before removing the battery, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the battery:
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with
the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can
cause loss of information. To prevent loss of information, save your work or shut down the computer
through Windows before removing the battery.
1. Turn the computer upside down on a flat surface.
2. Slide the battery lock latch (1) to unlock the battery.
NOTE: The battery release latch automatically returns to its original position after the battery is
removed.
3. Slide the battery release latch (2) to release the battery.
4. Remove the battery (3) from the computer.
Reverse this procedure to install the battery.
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Keyboard
NOTE: The keyboard spare part kit includes the keyboard cable.
For use in country/region Spare part number For use in country/region Spare part number
For use in the United States 716164-001 For use in the United States 722129-001
For use in Latin America 716164-161 For use in Latin America 722129-161
For use in Canada/England 716164-DB1 For use in England/France 722129-DB1
Before removing the keyboard, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 30).
Remove the keyboard:
1. Turn the computer upside down on a flat surface with the back toward you. Remove the two
Phillips PM2.5×5.6 screws that secure the keyboard to the computer.
2. Turn the computer right-side up with the front toward you.
3. Lift the rear edge of the keyboard (1) until it rests at an angle.
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4. Release the keyboard (2) by sliding toward the display assembly.
5. Swing the keyboard (1) up and forward until it rests upside down on the palm rest.
6. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and
then disconnect the keyboard cable (3) from the system board.
7. Remove the keyboard.
Reverse this procedure to install the keyboard.
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6 Removal and replacement
procedures for Authorized Service
Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
Top cover
Description Spare part number
In pearl white finish 726909-001
In sparkling black finish 726210-001
Before removing the top cover, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 30).
5. Remove the keyboard (see
Keyboard on page 31).
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NOTE: When replacing the top cover, be sure to remove the following components from the defective
top cover and install them on the replacement top cover:
●
Power button board (see
Power button board on page 36)
●
TouchPad button board (see
TouchPad button board on page 37)
Remove the top cover:
1. Remove the eight Phillips PM2.5×5.6 screws that secure the top cover to the computer.
2. Remove the ten screws located on the top cover.
3. Release the ZIF connector (1) to which the power button board ribbon cable is connected, and
then disconnect the power button board ribbon cable from the system board.
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4. Release the ZIF connector (2) to which the TouchPad button board ribbon cable is connected, and
then disconnect the TouchPad button board ribbon cable from the system board.
5. Lift the rear edge of the top cover and swing it up and forward (1) until the left and right sides of
the top cover detach from the base enclosure.
6. Remove the top cover (2).
Reverse this procedure to install the top cover.
Component replacement procedures
35
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Power button board
Description Spare part number
Power button board (includes cable) 722908-001
Before removing the power button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 30).
5. Remove the keyboard (see
Keyboard on page 31).
6. Remove the top cover (see
Top cover on page 33).
Remove the power button board:
1. Turn the top cover upside down, with the front toward you.
2. Remove the two Phillips PM2.0×2.78 screws (1) that secure the power button board to the top
cover.
3. Release the power button board ribbon cable (2) from the top cover. (The power button board
cable is attached to the top cover with double-sided tape.)
4. Remove the power button board and cable (3).
36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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Reverse this procedure to install the power button board.
TouchPad button board
Description Spare part number
TouchPad button board (includes bracket, TouchPad button board cable, and TouchPad cable) 722909-001
Before removing the TouchPad button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 30).
5. Remove the keyboard (see
Keyboard on page 31).
6. Remove the top cover (see
Top cover on page 33).
Remove the TouchPad button board:
1. Turn the top cover upside down, with the front toward you.
2. Release the ZIF connector (1) to which the TouchPad board cable is connected, and then
disconnect the TouchPad board cable from the TouchPad board.
3. Detach the TouchPad button board cable (2) from the TouchPad. (The TouchPad button board
cable is attached to the TouchPad with double-sided tape.)
4. Remove the three screws (3) that secure the TouchPad button board to the top cover.
Component replacement procedures
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5. Remove the TouchPad button board (4).
Reverse this procedure to install the TouchPad button board.
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector
cable, and screws. These components are included in the Hard Drive Hardware Kit, spare part number
725626-001.
Description Spare part number
1-TB, 5400-rpm, 9.5-mm 676521-001
750-GB, 5400-rpm, 9.5-mm 634250-001
640-GB, 5400-rpm, 9.5-mm 669300-001
500-GB, 5400-rpm, 9.5-mm 669299-001
320-GB, 5400-rpm, 9.5-mm 622643-001
Before removing the hard drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 30).
38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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5. Remove the keyboard (see Keyboard on page 31).
6. Remove the top cover (see
Top cover on page 33).
Remove the hard drive:
1. Lift up on the right side of the hard drive (1) until the hard drive rests at an angle.
2. Slide the hard drive (2) to the right until it disconnects from the hard drive connector (3).
3. Remove the hard drive.
4. If it is necessary to disassemble the hard drive, perform the following steps:
a. Position the hard drive with the connector toward you.
b. Remove the four Phillips PM3.0×3.73 screws (1) that secure the hard drive bracket to the
hard drive.
c. Remove the hard drive bracket (2) from the hard drive.
The hard drive bracket, hard drive connector cable, and screws are available in the Hard
Drive Hardware Kit, spare part number 725626-001.
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Reverse this procedure to install the hard drive.
40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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USB board
Description Spare part number
USB board (includes cable) 726204-001
Before removing the USB board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 30).
5. Remove the keyboard (see
Keyboard on page 31).
6. Remove the top cover (see
Top cover on page 33).
Remove the USB board:
1. Release the ZIF connector (1) to which the USB cable is attached, and then disconnect the USB
cable from the system board.
2. Remove Phillips PM2.5×5.6 screw (2) that secures the USB board to the base enclosure.
3. Remove the USB board (3) and cable.
Reverse this procedure to install the USB board.
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Fan
Description Spare part number
Fan (includes cable) 725620-001
Before removing the fan, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 30).
5. Remove the keyboard (see
Keyboard on page 31).
6. Remove the top cover (see
Top cover on page 33).
Remove the fan:
1. Turn the system board upside down with the front toward you.
2. Disconnect the fan cable (1) from the system board.
3. Release the fan cable (2) from beneath heat sink pipe.
4. Remove the Phillips PM2.5×5.6 screw (3) that secures the fan to the system board.
5. Release the fan (4) by lifting the rear edge of the fan.
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6. Remove the fan (5).
Reverse this procedure to install the fan.
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WLAN module
Description Spare part number
Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all
computer models
690020-001
Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models 709848-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless devices
in your country or region. If you replace the module and then receive a warning message, remove the
module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 30).
5. Remove the keyboard (see
Keyboard on page 31).
6. Remove the top cover (see
Top cover on page 33).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal
labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal
labeled “2”.
2. Remove the Phillips PM2.0×3.58 screw (2) that secures the WLAN module to the system board.
(The WLAN module tilts up.)
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3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the
protective sleeves should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures
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Display assembly
Description Spare part number
TouchScreen display assembly (14.0-in, HD, LED, BrightView (1366×768), SVA, slim (3.0-mm) in
pearl white finish
732345-001
TouchScreen display assembly (14.0-in, HD, LED, BrightView (1366×768), SVA, slim (3.0-mm) in
sparkling black finish
726201-001
Before removing the display assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 30).
5. Remove the keyboard (see
Keyboard on page 31).
6. Remove the top cover (see
Top cover on page 33).
Remove the display assembly:
1. Disconnect the display panel cable (1) from the system board.
2. Release the display panel cable from the clips (2) and routing channel built into the
base enclosure.
3. Disconnect the wireless antenna cables (3) from the WLAN module.
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4. Release the wireless antenna cables from the clips (4) and routing channel built into the
base enclosure.
5. Remove the four Phillips PM2.5×5.6 screws (1) that secure the display assembly to
the base enclosure.
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6. Remove the display assembly (2).
Reverse this procedure to install the display assembly.
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System board
NOTE: The system board spare part kit includes the processor and replacement thermal material.
Description Spare part number
Equipped with an AMD A8-5545M processor (2.70-/1.70-GHz, 4.00-MB L2 cache, 1333-MHz
DDR3L, quad core, 19 W) and the Windows 8 Standard operating system
727202-501
Equipped with an AMD A8-5545M processor (2.70-/1.70-GHz, 4.00-MB L2 cache, 1333-MHz
DDR3L, quad core, 19 W) and the Linux operating system
727202-001
Equipped with an AMD A6-5200 processor (2.00-GHz, 2.00-MB L2 cache, 1600-MHz DDR3L,
quad core, 25 W) and the Windows 8 Standard operating system
727200-501
Equipped with an AMD A6-5200 processor (2.00-GHz, 2.00-MB L2 cache, 1600-MHz DDR3L,
quad core, 25 W) and the Linux operating system
727200-001
Equipped with an AMD A4-5000 processor (1.50-GHz, 2.00-MB L2 cache, 1600-MHz DDR3L,
quad core, 15 W) and the Windows 8 Standard operating system
727199-501
Equipped with an AMD A4-5000 processor (1.50-GHz, 2.00-MB L2 cache, 1600-MHz DDR3L,
quad core, 15 W) and the Linux operating system
727199-001
Before removing the system board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 30), and then remove the following cables:
a. Keyboard (see
Keyboard on page 31).
b. Top cover (see
Top cover on page 33).
c. Fan (see
Fan on page 42).
d. WLAN module (see
WLAN module on page 44).
When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board:
●
Memory module (see
Memory module on page 52)
●
Hard drive connector cable (see
Hard drive connector cable on page 53)
●
RTC battery (see
RTC battery on page 55)
●
Heat sink (see
Heat sink on page 56)
●
Power connector cable (see
Power connector cable on page 58)
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Remove the system board:
1. Disconnect the following cables from the system board.
(1) USB board cable
(2) Display panel cable
(3) Speaker cable
2. Release the power connector (4) from the clip molded into the base enclosure.
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3. Remove the four Phillips PM2.5×5.6 screws that secure the system board to the base enclosure.
4. Lift the left side of the system board (1) until it rests at an angle.
5. Remove the system board (2) by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.
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Memory module
Description Spare part number
4-GB (PC3L, 12800, 1600-MHz) 691740-001
2-GB (PC3L, 12800, 1600-MHz) 691739-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may
result in various system problems.
To update BIOS:
1. Navigate to
www.hp.com.
2. Click Support & Drivers > click Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then
click Search.
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 30), and then remove the following cables:
a. Keyboard (see
Keyboard on page 31).
b. Top cover (see
Top cover on page 33).
c. Fan (see
Fan on page 42).
d. WLAN module (see
WLAN module on page 44).
e. System board (see
System board on page 49).
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Remove the memory module:
1. Turn the system board upside down with the front toward you.
2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The memory module tilts up.)
3. Remove the memory module (2) by pulling the module away from the slot at an angle.
Reverse this procedure to install a memory module.
Hard drive connector cable
NOTE: The hard drive connector cable is included in the Hard Drive Hardware Kit, spare part
number 725626-001.
Before removing the system board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 30), and then remove the following cables:
a. Keyboard (see
Keyboard on page 31).
b. Top cover (see
Top cover on page 33).
c. Fan (see
Fan on page 42).
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d. WLAN module (see WLAN module on page 44).
e. System board (see
System board on page 49).
Remove the hard drive connector cable:
1. Turn the system board upside down with the front toward you.
2. Disconnect the hard drive connector cable from the system board.
Reverse this procedure to install the hard drive connector cable.
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RTC battery
Description Spare part number
RTC battery 697917-001
Before removing the RTC battery, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 30), and then remove the following cables:
a. Keyboard (see
Keyboard on page 31).
b. Top cover (see
Top cover on page 33).
c. Fan (see
Fan on page 42).
d. WLAN module (see
WLAN module on page 44).
e. System board (see
System board on page 49).
Remove the RTC battery:
1. Turn the system board upside down with the front toward you.
2. Use a thin, non-conductive tool (1) to remove the RTC battery (2) from the socket on the system
board.
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When installing the RTC battery, make sure the “+” sign faces up.
Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material. Replacement thermal
material is also available in the Thermal Material Kit, spare part number 725659-001.
Description Spare part number
Heat sink for use only on computer models equipped with an AMD-A8, AMD-A4, AMD-E2
processor (includes replacement thermal material)
726214-001
Heat sink for use only on computer models equipped with an AMD-A6 processor (includes
replacement thermal material)
727545-001
Before removing the heat sink, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 30), and then remove the following cables:
a. Keyboard (see
Keyboard on page 31).
b. Top cover (see
Top cover on page 33).
c. Fan (see
Fan on page 42).
d. WLAN module (see
WLAN module on page 44).
e. System board (see
System board on page 49).
Remove the heat sink:
1. Turn the system board upside down, with the front toward you.
2. Following the 1 through 4 sequence stamped into the heat sink, loosen the four captive Phillips
screws (1) that secure the heat sink to the system board.
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3. Remove the heat sink (2).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and
the system board components, it may be necessary to move the heat sink from side to side to
detach it.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the
system board components each time the heat sink is removed. Replacement thermal material is included
with the heat sink, processor, and system board spare part kits. Thermal paste is used on the processor
(1) and the heat sink section (2) that services it.
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Reverse this procedure to install the heat sink.
Power connector cable
Description Spare part number
Power connector cable 722907-001
Before removing the power connector cable, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 30), and then remove the following cables:
a. Keyboard (see
Keyboard on page 31).
b. Top cover (see
Top cover on page 33).
c. Fan (see
Fan on page 42).
d. WLAN module (see
WLAN module on page 44).
e. System board (see
System board on page 49).
Remove the power connector cable:
1. Turn the system board upside down, with the rear toward you.
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2. Disconnect the power connector cable from the system board.
Reverse this procedure to install the power connector cable.
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Speakers
Description Spare part number
Speakers (include speaker cables) 726208-001
Before removing the speakers, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 30), and then remove the following cables:
a. Keyboard (see
Keyboard on page 31).
b. Top cover (see
Top cover on page 33).
c. Fan (see
Fan on page 42).
d. WLAN module (see
WLAN module on page 44).
e. System board (see
System board on page 49).
Remove the speakers:
1. Release the speaker cable from the retention clip (1) built into the base enclosure.
2. Release the speakers from the alignment posts (2) built into the base enclosure.
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3. Remove the speakers (3).
Reverse this procedure to install the speakers.
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7 Using Setup Utility (BIOS) and
System Diagnostics
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility
(BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the
amount of system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed
on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn
+esc (if you are already in Windows) or by using Setup Utility (BIOS).
1. Start Setup Utility (BIOS).
2. Use the arrow keys to select Main.
3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select
Exit Discarding Changes, and then press enter.
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Downloading a BIOS update
CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation,
download and install a BIOS update only when the computer is connected to reliable external power
using the AC adapter. Do not download or install a BIOS update while the computer is running on
battery power, docked in an optional docking device, or connected to an optional power source.
During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, select the HP Support Assistant app.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. Make a note of the date, name, or other identifier. You may need this
information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1. From the Start screen, type e, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Updating the BIOS
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Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly.
To start System Diagnostics:
1. Turn on or restart the computer, quickly press esc, and then press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press esc.
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8 Specifications
Computer specifications
Metric U.S.
Dimensions
Width 37.60 cm 14.80 in
Depth 24.70 cm 9.72 in
Height (front to rear) 3.05 to 3.58 cm 1.20 to 1.41 in
Weight 2.45 kg 5.39 lb
Input power
Operating voltage and current 18.5V/ 3.5A or 19.5V/ 3.33A – 65W
19V/ 4.74A or 19.5V/ 4.62A – 90W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this
range of temperatures.
Computer specifications
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14.0-in, SVA, display panel display specifications
Metric U.S.
Dimensions
Height 19.6 cm 7.72 in
Width 34.7 cm 13.66 in
Diagonal 39.8 cm 15.67 in
Number of colors Up to 16.8 million
Contrast ratio 200:1 (typical)
Brightness 250 nits (typical)
Pixel resolution
Pitch 0.197 × 0.197 mm
Format 1366 × 768
Configuration RGB vertical stripe
Backlight LED
Character display 80 × 25
Total power consumption 3.46 W
Viewing angle ±65° horizontal, +50° vertical (typical)
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Hard drive specifications
640-GB* 500-GB* 320-GB*
Dimensions
Height 9.5 mm 9.5 mm 9.5 mm
Length 100.4 mm 100.4 mm 100.4 mm
Width 69.9 mm 69.9 mm 69.9 mm
Weight 110 g 110 g 110 g
Interface type SATA SATA SATA
Transfer rate
Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec
Security ATA security ATA security ATA security
Seek times (typical read, including setting)
Single track 1.5 ms 1.5 ms 1.5 ms
Average (read/write) 11/13 ms 11/13 ms 11/13 ms
Maximum 22 ms 22 ms 22 ms
Logical blocks 1,250,269,655 976,773,168 628,142,448
Disk rotational speed 5400 rpm 5400 rpm 5400 rpm
Operating temperature 0°C to 60°C (32°F to 140°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Hard drive specifications
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9 Backing up, restoring, and
recovering
Your computer includes tools provided by HP and the operating system to help you safeguard your
information and retrieve it if you ever need to. These tools will help you return your computer to a
proper working state or even back to the original factory state, all with simple steps.
This chapter provides information about the following processes:
●
Creating recovery media and backups
●
Restoring and recovering your system
NOTE: This guide describes an overview of backing up, restoring and recovering options. For more
details about the tools provided, see Help and Support. From the Start screen, type h, and then select
Help and Support.
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1. After you successfully set up the computer, create HP Recovery media. This step creates a backup
of the HP Recovery partition on the computer. The backup can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
●
System Recovery—Reinstalls the original operating system and the programs that were
installed at the factory.
●
Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers
and software, but not other software applications.
●
Factory Reset—Restores the computer to the state its original factory state by deleting all
information from the hard drive and re-creating the partitions. Then it reinstalls the operating
system and the software that was installed at the factory.
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See Creating HP Recovery media on page 69.
2. As you add hardware and software programs, create system restore points. A system restore point
is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.
A system restore point contains information that Windows uses, such as registry settings. Windows
creates a system restore point for you automatically during a Windows update and during other
system maintenance (such as a software update, security scanning, or system diagnostics). You
can also manually create a system restore point at any time. For more information and steps for
creating specific system restore points, see Windows Help and Support. From the Start screen,
type h, and then select Help and Support.
3. As you add photos, video, music, and other personal files, create a backup of your personal
information. Windows File History can be set to regularly and automatically back up files from
libraries, Desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and
they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore
the files that you backed up using File History. Restoring files is also useful if you ever choose to
reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager.
NOTE: File History is not enabled by default, so you must turn it on.
For more information and steps for enabling Windows File History, see Windows Help and
Support. From the Start screen, type h, and then select Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the
hard drive becomes corrupted. System recovery reinstalls the original operating system and the
software programs installed at the factory, and then configures the settings for the programs. HP
Recovery media can also be used to customize the system or aid in the replacement of a hard drive.
●
Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and
keep them in a safe place.
●
HP Recovery Manager examines the computer and determines the required storage capacity for
the blank USB flash drive or the number of blank DVD discs that will be required.
●
To create recovery discs, your computer must have an optical drive with DVD writer capability,
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or instead you can use a
high-quality blank USB flash drive.
●
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs, or you can obtain recovery discs for your computer from the
HP website. For U.S. support, go to
http://www.hp.com/go/contactHP. For worldwide support,
go to
http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical
drive, it must be connected directly to a USB port on the computer; the drive cannot be connected
to a USB port on an external device, such as a USB hub.
Creating recovery media and backups
69
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●
Be sure that the computer is connected to AC power before you begin creating the
recovery media.
●
The creation process can take up to an hour or more. Do not interrupt the creation process.
●
If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Recovery Media Creation, and follow the on-screen instructions to continue.
If you ever need to recover the system, see
Recovering using HP Recovery Manager on page 72.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your
situation and level of expertise:
●
If you need to restore your personal files and data, you can use Windows File History to restore
your information from the backups you created. For more information and steps for using File
History, see Windows Help and Support. From the Start screen, type h, and then select Help
and Support.
●
If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application
or driver.
From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers
and Applications Reinstall, and follow the on-screen instructions.
●
If you want to restore the system to a previous state without losing any personal information,
Windows System Restore is an option. System Restore allows you to restore without the
requirements of Windows Refresh or a reinstallation. Windows creates system restore points
automatically during a Windows update and other system maintenance events. Even if you did not
manually create a restore point, you can choose to restore to a previous point, automatically
created. For more information and steps for using Windows System Restore, see Windows Help
and Support. From the Start screen, type h, and then select Help and Support.
●
If you want a quick and easy way to recover the system without losing your personal information,
settings, or apps that came preinstalled on your computer or were purchased from the Windows
Store, consider using Windows Refresh. This option does not require backing up data to another
drive. See
Using Windows Refresh for quick and easy recovery on page 71.
●
If you want to reset your computer to its original state, Windows provides an easy way to remove
all personal data, apps, and settings, and reinstall Windows.
For more information, see
Remove everything and reinstall Windows on page 72.
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●
If you want to reset your computer using a minimized image, you can choose the HP Minimized
Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media.
Minimized Image Recovery installs only drivers and hardware-enabling applications. Other
applications included in the image continue to be available for installation through the Drivers and
Applications Reinstall option in HP Recovery Manager.
For more information, see
Recovering using HP Recovery Manager on page 72.
●
If you want to recover the computer's original factory partitioning and content, you can choose the
System Recovery option from the HP Recovery media. For more information, see
Recovering using
HP Recovery Manager on page 72.
●
If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to
restore the factory image to the replacement drive. For more information, see
Recovering using HP
Recovery Manager on page 72.
●
If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager
offers the Remove Recovery Partition option.
For more information, see
Removing the HP Recovery partition on page 74.
Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the
system at the factory.
NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a
quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling
traditional applications. From the Start screen, type h, and then select Help and Support.
NOTE: You may be prompted for your permission or password when using Refresh. See Windows
Help and Support for more information. From the Start screen, type h, and then select
Help and Support.
To start Refresh:
1. On the Start screen, point to the far-right upper or lower corner of the screen to display
the charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.
4. Under Refresh your PC without affecting your files, select Get started, and follow the
on-screen instructions.
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Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove
personal information before you give away or recycle your computer. The process described in this
section provides a speedy, simple way to return the computer to its original state. This option removes
all personal data, apps, and settings from your computer, and reinstalls Windows.
IMPORTANT: This option does not provide backups of your information. Before using this option,
back up any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select Reset your PC, and follow the on-screen instructions.
To use the Start screen:
1. On the Start screen, point to the far-right upper or lower corner of the screen to display
the charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.
4. Under Remove everything and reinstall Windows, select Get started, and follow the
on-screen instructions.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state. Using
the HP Recovery media you created, you can choose from one of the following recovery options:
●
System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
●
Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and
software, but not other software applications.
●
Factory Reset—Restores the computer to the state its original factory state by deleting all
information from the hard drive and re-creating the partitions. Then it reinstalls the operating
system and the software that was installed at the factory.
The HP Recovery partition (select models only) allows Minimized Image Recovery.
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What you need to know
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the media provided by the manufacturer.
●
Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails.
●
To use the Factory Reset or System Recovery options, you must use HP Recovery media.
●
If the HP Recovery media do not work, you can obtain recovery media for your system from the HP
website. For U.S. support, go to
http://www.hp.com/go/contactHP. For worldwide support, go
to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data.
Before beginning recovery, back up any personal data you wish to retain.
Using the HP Recovery partition to recover a minimized image
(select models only)
The HP Recovery partition (select models only) allows you to perform a minimized image recovery
without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be
used if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select HP Recovery Manager, and follow the on-screen instructions.
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Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system
does not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an
optional external optical drive, and then restart the computer.
– or –
Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then
restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the
computer boot order. See
Changing the computer boot order on page 74.
3. Follow the on-screen instructions.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order, which
is the order of devices listed in BIOS where the computer looks for startup information. You can change
the selection for an optical drive or a USB flash drive.
To change the boot order:
1. Insert the HP Recovery media you created.
2. Restart the computer.
3. Press and hold esc while the computer is restarting, and then press f9 for boot options.
4. Select the optical drive or USB flash drive you want to boot from.
5. Follow the on-screen instructions.
Removing the HP Recovery partition
HP Recovery Manager software allows you to remove the HP Recovery partition to free up
hard drive space.
IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh,
the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option
for minimized image recovery. Create HP Recovery media before removing the Recovery partition to
ensure you have recovery options; see
Creating HP Recovery media on page 69.
Follow these steps to remove the HP Recovery partition:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and follow the on-screen instructions to continue.
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10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or
region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage
rating of 125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries
75
Page 86
Requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
South Korea EK 4
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
76 Chapter 10 Power cord set requirements
Page 87
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for
battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.
77
Page 88
Index
A
AC adapter
spare part number 22
AC adapter light 13
AC adapter, spare part number
21
Action keys 8
adapter
spare part number 22
antenna
locations 6
audio, product description 2
audio-out jack 11
B
base enclosure, spare part
number 19
base enclosure, spare part
numbers 22
battery
removal 30
spare part number 19, 22
spare part numbers 30
battery bay 14
battery lock/unlock latch 14
battery release latch 14
bottom components 14
button component 7
buttons
power 7
TouchPad 10
C
cables, service considerations 25
caps lock light 9
chipset, product description 1
components
bottom 14
button 7
display 5
keys 8
left-side 11
lights 9
right-side 13
TouchPad 10
computer feet
spare part number 19, 22
computer major components 17
computer specifications 65
connectors, service
considerations 25
D
display
components 5
specifications 66
display assembly
removal 46
spare part numbers 22, 23,
46
display panel
product description 1
drives, preventing damage 25
dummy weight
spare part number 22
DVD±RW Double-Layer with
SuperMulti Drive
precautions 25
spare part number 20, 21
E
electrostatic discharge 26
equipment guidelines 28
esc key 8
Ethernet, product description 2
F
fan
removal 42
spare part number 22, 42
fan assembly
spare part number 19
feet
spare part number 19, 22
fn key 8
G
graphics, product description 1
grounding guidelines 26
guidelines
equipment 28
grounding 26
packaging 27
transporting 27
workstation 27
H
hard drive
precautions 25
product description 2
removal 38
spare part numbers 19, 20,
21, 38
specifications 67
hard drive bracket
illustrated 20
removal 39
hard drive connector cable
illustrated 20
removal 39, 53
spare part number 19
Hard Drive Hardware Kit
contents 20
spare part number 19, 20, 22
hard drive light 12
78 Index
Page 89
HDMI port
HDMI 13
headphone jack 11
Heat sink
spare part number 19
heat sink
removal 56
spare part number 22, 23, 56
heat sink assembly
spare part number 19
I
internal display switch
locations 6
J
jacks
audio-out 11
headphone 11
K
key components 8
keyboard
product description 3
removal 31
spare part number 18, 22
spare part numbers 18, 31
keys
Action 8
esc 8
fn 8
Windows logo 8
L
left-side components 11
light components 9
lights
AC adapter 13
caps lock 9
hard drive 12
power 9, 12
webcam 6
wireless 9
M
mass storage device
illustrated 20
precautions 25
Memory card reader 13
memory module
product description 2
removal 52
spare part numbers 19, 22,
52
microphone
location 6
product description 2
model name 1
mute light
mute 9
O
operating system, product
description 4
optical drive
21
precautions 25
product description 2
spare part number 20, 21
P
packaging guidelines 27
plastic parts, service
considerations 24
pointing device, product
description 3
port
USB 11
ports
product description 3
USB 13
power button 7
power button board
removal 36
spare part number 18, 22, 36
power connector 13
power connector cable
removal 58
spare part number 19, 22, 58
power cord
set requirements 75
spare part numbers 21
power light 9, 12
power requirements, product
description 3
processor
product description 1
product description
audio 2
chipset 1
display panel 1
Ethernet 2
graphics 1
hard drive 2
keyboard 3
memory card reader 3
memory module 2
microphone 2
operating system 4
optical drive 2
pointing device 3
ports 3
power requirements 3
processors 1
product name 1
security 3
serviceability 4
video 2
wireless 3
product name 1
R
removal/replacement
procedures 29, 33
right-side components 13
RJ-45
jack 13
RTC Battery
spare part number 22
RTC battery
removal 55
spare part number 19, 55
Rubber Kit, spare part number
19, 22
S
Screw Kit, spare part number 21,
22
security cable slot 11
security, product description 3
service considerations
cables 25
connectors 25
plastic parts 24
service tag 16
serviceability, product description
4
speakers
removal 60
spare part number 19, 22, 60
Index
79
Page 90
specifications
computer 65
display 66
hard drive 67
system board
removal 49
spare part number 23
spare part numbers 18, 19,
23, 49
T
thermal pad
spare part number 22
tools required 24
top cover
removal 33
spare part number 22, 33
spare part numbers 18
TouchPad button 10
TouchPad button board
removal 37
spare part number 18, 22, 37
TouchPad components 10
TouchPad zone 10
transporting guidelines 27
U
USB 3.0 port 11
USB board
removal 41
spare part number 19, 22, 41
USB port 13
V
vent 11
vents 14
video, product description 2
W
webcam 6
webcam light 6
Windows logo key 8
wireless antenna
locations 6
wireless light 9
wireless, product description 3
WLAN module
removal 44
spare part numbers 18, 21,
22, 44
workstation guidelines 27
80 Index
Page 91
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