Page 1
Maintenance and Service
Guide
HP Pavilion zv6000 Notebook PC
Compaq Presario R4000 Notebook PC
Document Part Number: 382519-002
July 2005
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
Page 2
© Copyright 2005 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. AMD, Athlon, Sempron, and combinations thereof, are
trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by Hewlett-Packard Company under
license. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Pavilion zv6000 Notebook PC
Compaq Presario R4000 Notebook PC
Second Edition July 2005
First Edition April 2005
Document Part Number: 382519-002
Page 3
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
1.2 Resetting the Notebook . . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–24
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–14
3.4 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 3–16
3.5 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3–17
3.6 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–19
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7
Maintenance and Service Guide iii
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Contents
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5
5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.6 External Memory Module. . . . . . . . . . . . . . . . . . . . 5–11
5.7 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14
5.8 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
5.9 Volume Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23
5.10 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24
5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25
5.12 Mini PCI Communications Card. . . . . . . . . . . . . . 5–29
5.13 Internal Memory Module . . . . . . . . . . . . . . . . . . . 5–31
5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–33
5.15 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40
5.16 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49
5.17 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–51
5.18 Front Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–53
5.19 Thermal Module . . . . . . . . . . . . . . . . . . . . . . . . . . 5–56
5.20 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–59
5.21 Thermal Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–61
5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–67
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
C Screw Listing
Index
iv Maintenance and Service Guide
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1
Product Description
The HP Pavilion zv6000 Notebook PC 1 and Compaq Presario
R4000 Notebook PC 2 offer advanced modularity, AMD Mobile
Athlon™ 64 and Mobile AMD Sempron™ processors, and
extensive multimedia support.
HP Pavilion zv6000 Notebook PC and Compaq Presario R4000
Notebook PC
1.1 Features
■ AMD Mobile Athlon 64 4000, 3800, 3500, or 3200
processors, or Mobile AMD Sempron 3200 or 3000
processors, varying by notebook model
■ 15.4-inch, WXGA, TFT (1280 × 800) with BrightView
display, 15.4-inch, WXGA, TFT (1280 × 800) display,
or
15.0-inch, XGA (1024×768), TFT display, varying by
notebook model
Maintenance and Service Guide 1–1
Page 6
Product Description
■ 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by
notebook model
■ 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB
■ Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by notebook model
■ Full-size Windows keyboard with embedded numeric keypad
■ TouchPad pointing device, including dedicated horizontal
(Compaq Presario R4000 models only) and vertical scroll
regions and TouchPad on/off button.
■ Integrated 10Base-T/100Base-TX Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack
■ Integrated high-speed 56K modem with RJ-11 jack
■ Integrated wireless support for Mini PCI IEEE 802.11b/g
WLAN device (selected models only)
■ Support for one Type I or Type II PC Card slot, with support
for
both 32-bit (CardBus) and 16-bit PC Cards
■ Support for ExpressCard slot (selected models only)
■ External 120- or 90-watt AC adapter with 3-wire power cord
■ 12- or 8-cell Li-Ion battery pack, varying by notebook model
■ Stereo speakers
■ Volume up, volume mute, and volume down buttons
■ Support for the following optical drives:
❏ DVD±RW and CD-RW Double Layer Combo Drive with
❏ DVD±RW and CD-RW Combo Drive
LightScribe
❏ DVD/CD-RW Combo Drive
❏ DVD-ROM drive
■ Connectors:
❏ Audio-in (microphone)
❏ Audio-out (headphone)
1–2 Maintenance and Service Guide
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Product Description
❏ Consumer infrared (full-featured HP Pavilion zv6000
models only)
❏ Digital Media Slot (full-featured HP Pavilion zv6000
models only)
❏ Expansion port 2
❏ ExpressCard slot (full-featured models only)
❏ External monitor
❏ IEEE 1394 (full-featured models only)
❏ Memory Reader (full-featured Compaq Presario R4000
models)
❏ PC Card
❏ Power
❏ Primary battery
❏ RJ-11 (modem)
❏ RJ-45 (network)
❏ S-Video-out
❏ Universal Serial Bus (USB) v. 2.0 (4)
Numerous references are made throughout this Maintenance and
✎
Service Guide to “full-featured” and “defeatured” models.
model is considered to be full-featured if it has the following
A
components:
■ 128-MB dedicated video frame buffer
■ Digital Media Slot (HP Pavilion zv6000 models)
■ ExpressCard slot
■ IEEE 1394 port
■ Memory Reader (Compaq Presario R4000 models)
■ Quick Launch buttons (HP Pavilion zv6000 models only)
A notebook model is considered to be defeatured if it has none of
the components listed above.
Maintenance and Service Guide 1–3
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Product Description
1.2 Resetting the Notebook
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
CMOS:
clear
1. Prepare the notebook for disassembly (refer to Section 5.3,
“Preparing the Notebook for Disassembly,” for more
information).
2. Remove the real-time clock (RTC) battery (refer to
Section 5.22, “System Board,” for more information on
removing and replacing the RTC battery).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.
1–4 Maintenance and Service Guide
Page 9
1.3 Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The
notebook
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Battery calibration
■ Lid switch standby/resume
■ Power/standby button
■ Advanced Configuration and Power Management (ACPM)
supports the following power management features:
compliance
Product Description
Maintenance and Service Guide 1–5
Page 10
Product Description
1.4 External Components
The external components on the front of the HP Pavilion zv6000
are shown below and described in
notebook model, component locations may vary.
Front Components, HP Pavilion zv6000
Tabl e 1-1
Table 1-1. Depending on your
Front Components, HP Pavilion zv6000
Item Component Function
1 Power/standby light* ■ On: Notebook is turned on.
■ Blinking: Notebook is in standby.
■ Off: Notebook is off.
2 Integrated Drive
Electronics (IDE) drive
light
* If the power/standby and battery lights are blinking simultaneously, an
incorrect power supply is connected to the notebook. The power supply should
be disconnected immediately and replaced with the correct power supply.
1–6 Maintenance and Service Guide
On or blinking: The primary hard drive or an
optical drive is being accessed.
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Tabl e 1-1
Product Description
Front Components, HP Pavilion zv6000
(Continued)
Item Component Function
3 Display release latch Opens the notebook.
4 Battery light* ■ On: The battery pack is charging.
■ Blinking: The battery pack has reached a
low-battery condition.
■ Off: The battery pack is fully charged or
not inserted.
5 Stereo speakers (2) Produce stereo sound.
6 Volume down button Decreases system volume.
7 Volume up button Increases system volume.
8 Consumer infrared
(IR) lens
9 Volume mute button Mutes or restores volume.
10 Mute light On: Volume is muted.
* If the power/standby and battery lights are blinking simultaneously, an
incorrect power supply is connected to the notebook. The power supply should
be disconnected immediately and replaced with the correct power supply.
Links the notebook to an optional remote
control.
Maintenance and Service Guide 1–7
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Product Description
The external components on the front of the Compaq Presario
R4000 are shown below and described in
on your notebook model, component locations may vary.
Front Components, Compaq Presario R4000
Table 1-2. Depending
Tabl e 1-2
Front Components, Compaq Presario R4000
Item Component Function
1 Stereo speakers (2) Produce stereo sound.
2 Power/standby light* ■ On: Notebook is turned on.
■ Blinking: Notebook is in standby.
■ Off: Notebook is off.
3 Battery light* ■ On: The battery pack is charging.
■ Blinking: The battery pack has reached a
low-battery condition.
■ Off: The battery pack is fully charged or
not inserted.
4 IDE drive light On or blinking: The primary hard drive or an
optical drive is being accessed.
5 Display release button Opens the notebook.
* If the power/standby and battery lights are blinking simultaneously, an
incorrect power supply is connected to the notebook. The power supply should
be disconnected immediately and replaced with the correct power supply.
1–8 Maintenance and Service Guide
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Product Description
The external components on the rear panel of the notebook are
shown below and described in
Table 1-3. Depending on your
notebook model, component locations may vary.
Rear Panel Components
Tabl e 1-3
Rear Panel Components
Item Component Function
1 Power connector Connects the AC adapter cable.
2 Exhaust vents (2) Provide airflow to cool internal components.
To prevent overheating, do not
✎
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows or thick rugs
or clothing, to block airflow.
3 External monitor port Connects an optional VGA monitor or
projector.
4 USB port Connects an optional USB device.
5 RJ-11 (modem) jack Connects the modem cable.
Maintenance and Service Guide 1–9
Page 14
Product Description
The external components on the right side of the notebook are
shown below and described in
notebook model, component locations may vary.
Right-Side Components
Table 1-4. Depending on your
Tabl e 1-4
Right-Side Components
Item Component Function
1 Audio-out
(headphone) jack
2 Audio-in (microphone)
jack
3 1394 port (select
models only)
1–10 Maintenance and Service Guide
Connects optional headphones or powered
stereo speakers. Also connects the audio
function of an audio/video device, such as a
television or VCR.
Connects an optional monaural (single
sound channel) microphone.
Connects an optional 1394a device such as
a scanner, a digital camera, or a digital
camcorder.
Page 15
Tabl e 1-4
Product Description
Right-Side Components
(Continued)
Item Component Function
4 USB port Connects optional USB devices.
5 Exhaust vent Provides airflow to cool internal
components.
To prevent overheating, do not
✎
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows or thick rugs
or clothing, to block airflow.
6 Expansion port 2 Connects the notebook to an optional
docking device.
The notebook has only one
✎
expansion port. The term
describes the type of
port 2
expansion port.
7 RJ-45 (network) jack Connects an optional network cable.
8 S-Video-out jack Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.
expansion
Maintenance and Service Guide 1–11
Page 16
Product Description
The external components on the left side of the notebook are
shown below and described in
notebook model, component locations may vary.
Left-Side Components
Table 1-5. Depending on your
Tabl e 1-5
Left-Side Components
Item Component Function
1 ExpressCard slot
(select models only)
2 USB ports (2) Connect optional USB devices.
1–12 Maintenance and Service Guide
Supports an optional ExpressCard.
Page 17
Tabl e 1-5
Product Description
Left-Side Components
(Continued)
Item Component Function
3 Digital Media Slot
(select HP Pavilion
zv6000 models only)
Memory Reader
(select Compaq
Presario R4000
models only)
4 Security cable slot Attaches an optional security cable to the
5 PC Card slot ■ Supports an optional Type I or Type II
6 PC Card eject button Ejects an optional PC Card from the
7 Optical drive Supports an optical disc.
Supports most digital memory cards,
including Secure Digital (SD) Memory
Card, Memory Stick, Memory Stick Pro,
xD-Picture Card, MultiMediaCard, or
SmartMedia (SM) card.
notebook.
Security solutions are designed to
✎
act as deterrents. These deterrents
may not prevent a product from being
mishandled or stolen.
32-bit (CardBus) or 16-bit PC Card.
■ Stores an optional remote control.
Card slot.
PC
Maintenance and Service Guide 1–13
Page 18
Product Description
The standard keyboard components on the notebook are shown
below and described in Table 1-6.
Standard Keyboard Components
1–14 Maintenance and Service Guide
Page 19
Product Description
Table 1-6
Standard Keyboard Components
Item Component Function
1 Function keys (12) Perform system and application tasks.
When combined with the
function keys perform additional tasks as
hotkeys.
fn key, the
2 caps lock key Enables caps lock and turns on the caps
3 fn key Combines with other keys to perform
4 Windows logo key Displays the Windows Start menu.
5 Windows
applications
6 Arrow keys Move the cursor around the screen.
7 Embedded numeric
keypad keys (15)
8 num lock key Enables numeric lock, turns on the
key
lock light.
system tasks as hotkeys. For example,
pressing
brightness.
Displays a shortcut menu for items
beneath the pointer.
Can be used like the keys on an external
numeric keypad.
embedded numeric keypad, and turns
on
fn+f7 decreases screen
the num lock light.
Maintenance and Service Guide 1–15
Page 20
Product Description
The top components on the HP Pavilion zv6000 are shown below
and described in Table 1-7.
Top Components, HP Pavilion zv6000 Models
Table 1-7
Top Components, HP Pavilion zv6000
Item Component Function
1 Digital Media Slot light
(select models only)
2 Caps lock light On: Caps lock is on.
3 Exhaust vent Provides airflow to cool internal
1–16 Maintenance and Service Guide
On: An optional digital memory card is
being accessed.
components.
To prevent overheating, do not
✎
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows or thick rugs
or clothing, to block airflow.
Page 21
Table 1-7
Product Description
Top Components, HP Pavilion zv6000
(Continued)
Item Component Function
4 Power/standby button When the notebook is
■ Off, press to turn on the notebook.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume from
standby.
■ In hibernation, briefly press to restore
from hibernation.
If the system has stopped
✎
responding and Microsoft Windows
shutdown procedures cannot be
used, press and hold for at least
seconds to turn off the notebook.
4
5 Wireless button (select
models only)
6 Quick Launch buttons
(select models only)
7 Display switch If the notebook is closed while on, initiates
8 Num lock light On: Num lock is on or the embedded
Turns the wireless functionality on or off,
but does not create a wireless connection.
To establish a wireless connection,
✎
a wireless network must already be
set up.
Launch default multimedia, digital imaging,
or music applications (vary by model).
standby.
numeric keypad is enabled.
Maintenance and Service Guide 1–17
Page 22
Product Description
The top components on Compaq Presario R4000 models are
shown below and described in Table 1-8.
Top Components, Compaq Presario R4000 Models
Table 1-8
Top Components, Compaq Presario R4000
Item Component Function
1 Memory Reader light
(select models only)
2 Caps lock light On: Caps lock is on.
1–18 Maintenance and Service Guide
On: A digital memory card is being
accessed. (This light is also visible from
the left side of the notebook.)
Page 23
Table 1-8
Product Description
Top Components, Compaq Presario R4000
(Continued)
Item Component Function
3 Wireless button (select
models only)
4 Power/standby button When the notebook is
5 Volume down button Decreases system volume.
6 Volume up button Increases system volume.
7 Volume mute button Mutes or restores volume.
Turns the wireless functionality on or off,
but does not create a wireless connection.
To establish a wireless connection,
✎
a wireless network must already be
set up.
■ Off, press to turn on the notebook.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume from
standby.
■ In hibernation, briefly press to restore
from hibernation.
If the system has stopped
✎
responding and Microsoft Windows
shutdown procedures cannot be
used, press and hold for at least
seconds to turn off the notebook.
4
8 Display switch If the notebook is closed while on, initiates
standby.
9 Num lock light On: Num lock is on or the embedded
numeric keypad is enabled.
Maintenance and Service Guide 1–19
Page 24
Product Description
The HP Pavilion zv6000 notebook TouchPad components are
shown below and described in Table 1-9.
TouchPad Components, HP Pavilion zv6000
Table 1-9
TouchPad Components, HP Pavilion zv6000
Item Component Function
1 TouchPad on/off button Enables/disables the TouchPad.
2 TouchPad Moves the pointer.
3 Left and right TouchPad
buttons
4 TouchPad light On: TouchPad is enabled.
5 TouchPad vertical scroll
zone
1–20 Maintenance and Service Guide
Function like the left and right buttons on
an external mouse.
Scrolls upward or downward.
Page 25
Product Description
The Compaq Presario R4000 notebook TouchPad components
are shown below and described in Table 1-10.
TouchPad Components, Compaq Presario R4000
Table 1-10
TouchPad Components, Compaq Presario R4000
Item Component Function
1 TouchPad light On: TouchPad is enabled.
2 TouchPad Moves the pointer.
3 Left and right TouchPad
buttons
4 TouchPad horizontal
scroll zone
5 TouchPad vertical scroll
zone
6 TouchPad on/off button Enables/disables the TouchPad.
Maintenance and Service Guide 1–21
Function like the left and right buttons on
an external mouse.
Scrolls toward left side or right side.
Scrolls up or down.
Page 26
Product Description
The external components on the bottom of the notebook are
shown below and described in
Table 1-11.
Bottom Components
Table 1-11
Bottom Components
Item Component Function
1 Vents (4) Provide airflow to cool internal
components.
To prevent overheating, do not
✎
obstruct vents. Do not allow a
hard surface, such as a printer, or
a soft surface, such as pillows or
thick rugs or clothing, to block
airflow.
2 Battery bay Holds a battery pack.
1–22 Maintenance and Service Guide
Page 27
Table 1-11
Product Description
Bottom Components
(Continued)
Item Component Function
3 Battery pack release latch Releases a battery pack from the
battery bay.
4 Labels area Contains the serial number and other
information labels.
5 Optical drive Supports an optical disc, such as a CD
or DVD.
6 Memory module
compartment cover
7 Hard drive bay Holds the primary hard drive.
Contains a memory module slot that
supports a replaceable memory
module.
Maintenance and Service Guide 1–23
Page 28
Product Description
1.5 Design Overview
This section presents a design overview of key parts and features
of the notebook. Refer to
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■ AMD Mobile Athlon 64 and Mobile AMD Sempron
processors
■ Audio
■ Display
■ Hard drive
■ Keyboard and TouchPad
■ Memory module
■ Mini PCI communications devices
■ PC Card
Chapter 3, “Illustrated Parts Catalog,”
CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm
Ä
(3-inch) clearance on the left and right sides of the notebook.
The notebook uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the notebook.
1–24 Maintenance and Service Guide
Page 29
Troubleshooting
WARNING: Only authorized technicians trained by HP should repair
Å
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2.1 Computer Setup
Computer Setup is a preinstalled, ROM-based utility that can be
used even when the operating system is not working or will not
load. If the operating system is working, the notebook restarts the
operating system after you exit Computer Setup.
Pointing devices are not supported in Computer Setup; you
✎
must use the keyboard to navigate and make selections.
2
The menu tables later in this chapter provide an overview of
Computer Setup options.
Maintenance and Service Guide 2–1
Page 30
Troubleshooting
Accessing Computer Setup
The information and settings in Computer Setup are accessed
from the Main, Security, Advanced, Tools, and Exit menus.
1. Open Computer Setup by turning on or restarting the
notebook. Press
message is displayed in the lower-left corner of the screen.
❏ To change the language, use the arrow keys to select the
Advanced menu, select Language Support, and then
F5 or F6 until the appropriate language is
press
highlighted. Press
Advanced menu.
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.
2. Select the Main, Security, Advanced, Tools, and Exit
menus.
3. To exit Computer Setup, choose one of the following:
❏ To exit without saving any changes, use the arrow keys to
select Exit > Exit Discarding Changes, and then follow
the instructions on the screen.
f10 while the “Press <F10> to enter Setup”
F10 to save your selection and exit the
❏ To exit and save all the settings you have entered, use the
arrow keys to select Exit > Exit Saving Changes, and
then follow the instructions on the screen.
Your preferences are set when you exit Computer Setup and take
effect when the notebook restarts.
2–2 Maintenance and Service Guide
Page 31
Computer Setup Defaults
To return all settings in Computer Setup to the values that were
set at the factory:
1. Open Computer Setup by turning on or restarting the
notebook. Press
message is displayed in the lower-left corner of the screen.
❏ To change the language, use the arrow keys to select the
Advanced menu, select Language Support, and then
F5 or F6 until the appropriate language is
press
highlighted. Press
Advanced menu.
❏ To view navigation information, press f1.
2. Use the arrow keys to select Exit > Load Setup Defaults.
3. Press F9.
4. Press enter to confirm the return to default configuration.
5. To confirm the restoration, press f10.
6. Select Exit > Exit Saving Changes, and then follow the
instructions on the screen.
When the computer restarts, the factory settings are restored, and
any identification information you have entered is saved.
f10 while the “Press <F10> to enter Setup”
F10 to save your selection and exit the
Troubleshooting
Maintenance and Service Guide 2–3
Page 32
Troubleshooting
Selecting from the Main Menu
Table 2 -1
Main Menu
Select To Do This
System Information ■ View identification information about the
notebook.
■ View specification information about the
processor, memory and cache size, keyboard
controller version, and system BIOS.
Selecting from the Security Menu
Table 2 -2
Security Menu
Select To Do This
Administrator password Enter, change, or delete an HP Administrator
password.
Power-on password Enter, change, or delete a power-on password.
DriveLock password Enable/disable DriveLock; change a DriveLock
user or master password.
DriveLock Settings are accessible only
✎
when you enter Computer Setup by turning
on (not restarting) the notebook.
Device security Enable diskette drive or optical drive for inclusion
in MultiBoot.
2–4 Maintenance and Service Guide
Page 33
Selecting from the Advanced Menu
Table 2 -3
Troubleshooting
Advanced Menu
Select To Do This
Video Graphic Mode Select UMA, SidePort, or UMA+SidePort video
memory modes.
Dedicated Video Memory View the size of the on-board video memory.
Total Video Memory View the size of the total system video memory
Language Support Change the Computer Setup language.
Boot Order Set the boot order.
Accessibility Options Provides access to electronic and information
technology to a wide range of people with
disabilities.
Embedded WLAN device Enable/disable a wireless local area network
device.
Embedded Bluetooth
device
Enable/disable a Bluetooth device.
Selecting from the Tools Menu
Table 2 -4
Tools M enu
Select To Do This
HDD Self-test Run a quick or comprehensive self-test on any
hard drive in the system.
Maintenance and Service Guide 2–5
Page 34
Troubleshooting
Table 2 -5
Exit Menu
Select To Do This
Exit Saving Changes Save changes entered during the current session.
Then exit and restart the notebook. The changes
you save are in
Exit Discarding Changes Cancel changes entered during the current
session. Then exit and restart the notebook.
Load Setup Defaults Replace configuration settings in Computer Setup
with factory default settings. (Identification
information is retained.)
effect when the notebook restarts.
2–6 Maintenance and Service Guide
Page 35
2.2 Troubleshooting Flowcharts
Tabl e 2-6
Troubleshooting
Troubleshooting Flowcharts Overview
Flowchart Description
2.1 “Flowchart 2.1—Initial Troubleshooting”
2.2 “Flowchart 2.2—No Power, Part 1”
2.3 “Flowchart 2.3—No Power, Part 2”
2.4 “Flowchart 2.4—No Power, Part 3”
2.5 “Flowchart 2.5—No Power, Part 4”
2.6 “Flowchart 2.6—No Video, Part 1”
2.7 “Flowchart 2.7—No Video, Part 2”
2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”
2.9 “Flowchart 2.9—No Operating System (OS) Loading”
2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”
Maintenance and Service Guide 2–7
Page 36
Troubleshooting
Tabl e 2-6
Troubleshooting Flowcharts Overview
Flowchart Description
2.14 “Flowchart 2.14—No OS Loading, Optical Drive”
2.15 “Flowchart 2.15—No Audio, Part 1”
2.16 “Flowchart 2.16—No Audio, Part 2”
2.17 “Flowchart 2.17—Nonfunctioning Device”
2.18 “Flowchart 2.18—Nonfunctioning Keyboard”
2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”
2.20 “Flowchart 2.20—No Network/Modem Connection”
(Continued)
2–8 Maintenance and Service Guide
Page 37
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
N
Go to
Is there
power?
Y
N
Beeps,
LEDs, or error
messages?
Y
N
Is there video?
(no boot)
Y
N
Is the OS
loading?
Y
N
Is there
sound?
Y
“Flowchart
2.2—No Power,
Par t 1.”
Check
LED board,
speaker
connections.
Go to
“Flowchart
2.6—No Video,
Part 1.”
Go to
“Flowchart
2.9—No Operating
System (OS)
Loading.”
Go to
“Flowchart
2.15—No Audio,
Par t 1.”
N
All drives
working?
Y
N
Keyboard/
pointing
device
working?
Y
N
Connecting
to network
or modem?
Y
End
Troubleshooting
Go to
“Flowchart
2.17—Nonfunctioning Device.”
Go to
“Flowchart
2.18—Nonfunc-
tioning Keyboard”
or “Flowchart
2.19—Nonfunctioning Pointing
Device.”
Go to
“Flowchart
2.20—No
Network/Modem
Connection.”
Maintenance and Service Guide 2–9
Page 38
Troubleshooting
N
Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).
Remove from
docking device
(if applicable).
N
Go to
“Flowchart
2.3—No Power,
Par t 2.”
N
Go to
“Flowchart
2.4—No Power,
Part 3.”
Y
Y
Power up
on battery
power?
Power up
on AC
power?
N
Reset
power.*
Power up
on battery
power?
Y
N
Reset
power.*
Power up
on AC power?
Y
Y
Power up in
docking
device?
1. Reseat the power cables in the docking
device and at the AC outlet.
2. Ensure the AC power source is active.
3. Ensure that the power strip is working.
Done
YN
Done
Power up
in docking
device?
*NOTES
1. On select models, there is a separate
reset button.
2. On select models, the notebook can be
reset using the standby switch and
either the lid switch or the main power
switch.
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
2–10 Maintenance and Service Guide
Page 39
Flowchart 2.3—No Power, Part 2
N
Continued from
“Flowchart
2.2—No Power,
Par t 1.”
Visually check for
debris in battery
socket and clean
if necessary.
Y
Troubleshooting
Power on?
Check battery by
recharging it,
moving it to
another notebook,
or replacing it.
Done
N
Power on?
Replace
power supply
(if applicable).
Y
N
Go to
Done
Power on?
“Flowchart
2.4—No Power,
Part 3.”
Y
Done
Maintenance and Service Guide 2–11
Page 40
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart
2.3—No Power,
Part 2.”
Plug directly
into AC outlet.
Y
Power LED
on?
N
Reseat AC adapter
in notebook and
at power source.
Power on?
N
Power outlet
active?
Y
Replace
power cord.
Power on?
Done
Y
Done
External
N
Try different
outlet.
Internal or
external AC
adapter?
Internal
Go to
“Flowchart
2.5—No Power,
Part 4.”
Replace external
AC adapter.
N
Power on?
Y
Y
Done
Done
N
2–12 Maintenance and Service Guide
Page 41
Flowchart 2.5—No Power, Part 4
Continued from
“Flowchart
2.4—No Power,
Par t 3.”
Open
notebook.
Troubleshooting
N
Y
Loose or
damaged
parts?
Close
notebook and
retest.
Power on?
Done
Y
Reseat loose
components and
boards and
replace damaged
items.
N
Replace the following items (if applicable). Check
notebook operation after each replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.
Maintenance and Service Guide 2–13
Page 42
Troubleshooting
Flowchart 2.6—No Video, Part 1
No video.
Docking Device
Stand-alone
or docking
device?
Go to
“Flowchart
2.7—No Video,
Part 2.”
*NOTE: To change from internal to
external display, use the hotkey
combination.
Stand-alone
Internal or
external
display*?
External
Adjust
brightness.
Internal
Y
Video OK? Done
N
Check for bent
pins on cable.
N
Video OK?
Adjust
brightness.
Video OK? Done
N
A
Press lid
switch to ensure
operation.
Video OK? Done
N
Replace the following one at a time. Test after each replacement.
1. Cable between notebook and notebook display (if applicable)
2. Display
3. System board
Try
another
display.
Internal and
external
video OK?
Y
Y
N
Replace
system
board.
YY
Done
Done
2–14 Maintenance and Service Guide
Page 43
Flowchart 2.7—No Video, Part 2
Continued from
“Flowchart
2.6—No Video,
Part 1.”
Remove
notebook from
docking device,
if connected.
Troubleshooting
Adjust
display
brightness.
N
Video OK?
Y
Check that notebook is properly
seated in docking device,
for bent pins on cable,
and for monitor connection.
Y
Video OK?
N
Adjust external
monitor display.
Go to “A” in
“Flowchart
2.6—No Video,
Part 1.”
Done
Check brightness
of external
monitor.
Video OK?
N
Try another
external
monitor.
Internal
and external
video OK?
N
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
Y
Done
Y
Done
Maintenance and Service Guide 2–15
Page 44
Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)
Nonfunctioning
docking device.
Reseat power
cord in docking
device and
power outlet.
Check voltage
setting on docking
device.
Reset monitor
cable connector at
docking device.
Docking
device
operating?
N
Remove notebook,
replace docking
device.
Reinstall
notebook into
docking device.
Y
Docking
device
operating?
Y
Done
N
Test replacement
docking device with
new notebook.
Done
2–16 Maintenance and Service Guide
Page 45
Troubleshooting
Flowchart 2.9—No Operating System (OS)
Loading
No OS
loading.*
Reseat power
cord in docking
device and
power outlet.
No OS loading from hard drive,
“Flowchart 2.10—No OS Loading,
go to
go to
Hard Drive, Part 1.”
No OS loading from diskette drive,
“Flowchart 2.13—No OS Loading,
Diskette Drive.”
No OS loading from optical drive,
“Flowchart 2.14—No OS Loading,
go to
“Flowchart 2.20—No Network/Modem
go to
*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.
Optical Drive.”
No OS loading from network,
Connection.”
Maintenance and Service Guide 2–17
Page 46
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not
loading from
hard drive.
Nonsystem
disk message?
N
Reseat
external
hard drive.
OS loading?
N
Boot
from
CD?
Y
Check the Setup
utility for correct
booting order.
Boot
from
hard drive?
Y
Done
Y
Go to
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
Y
Done
N
N
Boot
from
diskette?
Y
N
Change boot
priority through
the Setup utility
and reboot.
Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”
N
Boot
from
hard drive?
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Y
2–18 Maintenance and Service Guide
Page 47
Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
“Flowchart
2.10—No OS
Loading,
Hard Drive, Part 1.”
Disc or
diskette in
drive?
Y
Remove disc or
diskette and
reboot.
N
1. Replace
hard drive.
2. Replace
system board.
N
Reseat
hard drive.
Hard drive
accessible?
Run FDISK.
Y
Done
N
from diskette
Y
Boot
from
hard drive?
Boot
drive?
Y
N
Diskette Drive.”
Done
Go to
“Flowchart
2.13—No OS
Loading,
Hard drive
partitioned?
Y
Hard drive
formatted?
Y
N
Create partition,
and then format
hard drive to
bootable
C:\ prompt.
N
Format hard drive
and bring to
a bootable
C:\ prompt.
N
Y
Notebook
booted?
Load OS using
Operating System disc
(if applicable).
Y
Hard drive
accessible?
Done
N
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Maintenance and Service Guide 2–19
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Page 48
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
N
System
files on hard
drive?
Y
Install OS
and reboot.
Virus
on
hard drive?
N
Run SCANDISK and
check for
bad sectors.
Can bad
sectors
be fixed?
Y
Fix bad
sectors.
Y
Clean virus.
loading from
hard drive?
Y
OS
Done
N
Y
Diagnostics on
disc or diskette?
Replace
hard drive.
N
N
Replace
hard drive.
Run diagnostics
and follow
recommendations.
N
Boot from
hard drive?
Replace
hard drive.
Y
Done
2–20 Maintenance and Service Guide
Page 49
Troubleshooting
N
N
Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
from
diskette drive.
Reseat
diskette drive.
OS
loading?
Done
N
Nonsystem
disk message?
Y
Bootable
diskette
in drive?
N
Install bootable
diskette and
reboot notebook.
Y
N
Boot
from another
device?
Y
Go to
“Flowchart
2.17—Nonfunctioning Device.”
N
Diskette
drive enabled
in the Setup
utility?
Enable drive
and cold boot
notebook.
Y
Y
Reset the notebook.
Is diskette
drive boot
order
correct?
Refer to
Section 1.2,
“Resetting the
Notebook,”
instructions.
for
Check diskette
for system files.
Try d iff er ent
diskette.
Nonsystem
disk error?
N
loading?
N
OS
Y
Replace the following
components
individually, retesting
after each
replacement:
■ Diskette drive
■ System board
Y
Done
Change boot
priority using
the Setup utility.
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
Maintenance and Service Guide 2–21
Page 50
Troubleshooting
Flowchart 2.14—No OS Loading, Optical Drive
loading from
CD-ROM or
DVD-ROM drive.
Boots from
CD or DVD?
N
Reseat
No OS
drive.
N
bootable disc.
Disc
in drive?
Install
Y
Bootable
disc in
drive?
Y
Try another
bootable disc.
N
Install bootable
disc and
reboot
notebook.
Y
Done
Y
Boots from
CD or DVD?
Done
N
Y
Booting
from another
device?
N
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
Reset the notebook.
Booting
correct?
N
Correct boot
order using
the Setup utility.
order
Y
Refer to
Section 1.2,
“Resetting the
Notebook,”
instructions.
for
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
2–22 Maintenance and Service Guide
Page 51
Flowchart 2.15—No Audio, Part 1
N
Turn up audio
No audio.
internally or
externally.
Audio? Done
N
Troubleshooting
Y
Notebook in
docking device
(if applicable)?
Y
Undock
Internal
audio?
N
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Y
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Dock notebook in
replacement
docking device.
Y
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Audio? Done
N
Maintenance and Service Guide 2–23
Page 52
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio,
Part 1.”
N
Audio
driver in OS
configured?
Y
N
Correct
drivers for
application?
Y
Connect to
external
speaker.
Reload
audio drivers.
Load drivers and
set configuration
in OS.
Replace audio
board and
Audio?
YN
speaker
connections
in notebook
(if applicable).
Audio? Done
Replace the following components individually,
retesting after each replacement:
YN
■ Internal speakers.
■ Audio board (if applicable).
■ System board.
2–24 Maintenance and Service Guide
Page 53
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat
device.
Unplug the nonfunctioning device from the notebook
and inspect cables and plugs for bent or broken pins
Clear
CMOS.
Reattach device.
Close notebook,
plug in power,
and reboot.
or other damage.
Any physical
device detected?
N
Replace hard drive.
Y
Operating System
Troubleshooting
Fix or
replace
broken item.
Go to
“Flowchart
2.9—No
(OS) Loading.”
N
Device
boots
properly?
Y
Done
Replace NIC.
If integrated NIC,
replace system
board.
Y
Replace diskette
drive.
Maintenance and Service Guide 2–25
Device
boots
properly?
Done
N
Page 54
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.
Connect notebook
to good external
keyboard.
N
Y
Reseat internal
connector
(if applicable).
Y
External
device
works?
keyboard
Replace
system
board.
N
Keyboard
operating
properly?
Replace internal
keyboard or
cable.
Y
Keyboard
Done Done
operating
properly?
N
Replace
system
board.
2–26 Maintenance and Service Guide
Page 55
Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device
not operating
properly.
Connect notebook
to good external
pointing device.
N
External
device
works?
Y
Reseat internal
pointing device
connector
(if applicable).
Replace
system
board.
N
Pointing device
operating
properly?
Replace internal
pointing device
or cable.
Y
Y
Done Done
Pointing device
operating
properly?
N
Replace
system
board.
Maintenance and Service Guide 2–27
Page 56
Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
No network
or modem
connection.
N
Network
or modem jack
active?
Y
Digital
line?
N
Replace jack
or have jack
activated.
Y
Connect
to nondigital
line.
Y
Done
Y
Disconnect all
the notebook
NIC/modem
configured
in OS?
power from
and open.
N
Reload
drivers and
reconfigure.
Network
or modem
connection
working?
N
Replace NIC/modem
(if applicable).
Y
Reseat NIC/modem
(if applicable).
Network
or modem
connection
working?
Done
N
Replace
system
board.
2–28 Maintenance and Service Guide
Page 57
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the
notebook serial number and model number located on the bottom
of the notebook.
3
Serial Number Location
Maintenance and Service Guide 3–1
Page 58
Illustrated Parts Catalog
3.2 Notebook Major Components
Notebook Major Components, HP Pavilion zv6000
3–2 Maintenance and Service Guide
Page 59
Illustrated Parts Catalog
Table 3 -1
Spare Parts: Notebook Major Components
Spare Part
Item Description
1 Display assemblies (include display cable, wireless antenna boards,
and antenna cables)
For use with HP Pavilion zv6000 models with wireless
capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT
Number
383939-001
383935-001
For use with HP Pavilion zv6000 models without
wireless capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT
For use with Compaq Presario R4000 models with
wireless capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT
For use with Compaq Presario R4000 models without
wireless capability
15.4-inch, WXGA, TFT with BrightView
15.4-inch, WXGA, TFT
15.0-inch, XGA, TFT
Display inverters (not illustrated)
For use with 15.4-inch display assemblies
For use with 15.0-inch display assemblies
Display latch kit (not illustrated) 383914-001
Wireless antenna boards and cables (not illustrated) 383667-001
383940-001
383936-001
383941-001
383937-001
383942-001
383938-001
383946-001
383669-001
383668-001
Maintenance and Service Guide 3–3
Page 60
Illustrated Parts Catalog
Notebook Major Components, Compaq Presario R4000
3–4 Maintenance and Service Guide
Page 61
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Notebook Major Components
(Continued)
Item Description
2 Keyboard covers
For use with HP Pavilion zv6000 models with wireless
capability
For use with HP Pavilion zv6000 models without
wireless capability
For use with Compaq Presario R4000 models with
wireless capability
For use with Compaq Presario R4000 models without
wireless capability
3 Volume board (includes volume board cable; for use
only on Compaq Presario R4000 models)
4 Keyboards
For use with HP Pavilion zv6000 models:
Belgium
Denmark
France
French Canada
Germany
Italy
The Netherlands
383664-A41
383664-081
383664-051
383664-121
383664-041
383664-061
383664-331
Norway
Portugal
Spain
Sweden/Finland
Switzerland
United Kingdom
United States
Spare Part
Number
383915-001
383916-001
383918-001
383917-001
383912-001
383664-091
383664-131
383664-071
383664-B71
383664-111
383664-031
383664-001
For use with Compaq Presario R4000 models:
Denmark
France
French Canada
Italy
The Netherlands
Maintenance and Service Guide 3–5
383665-081
383665-051
383665-121
383665-061
383665-331
Norway
Spain
Sweden/Finland
United Kingdom
United States
383665-091
383665-071
383665-B71
383665-031
383665-001
Page 62
Illustrated Parts Catalog
Notebook Major Components, HP Pavilion zv6000
3–6 Maintenance and Service Guide
Page 63
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Notebook Major Components
Item Description
5 Bluetooth® wireless board (includes Bluetooth
cable)
board
Miscellaneous Plastics Kit 383670-001
Includes:
6a
6b
6c
6d
6e
6f
7 Top covers (do not include TouchPad components)
Top cover rear bezel (for use with HP Pavilion zv6000 models)
PC Card slot space saver
ExpressCard slot space saver
RTC battery
Memory module compartment cover
Hard drive cover
Notebook feet (not illustrated)
For use with full-featured HP Pavilion zv6000 models
For use with defeatured HP Pavilion zv6000 models
For use with full-featured Compaq Presario R4000
models
For use with defeatured Compaq Presario R4000
models
TouchPad components (not illustrated)
(Continued)
Spare Part
Number
394733-001
398034-001
398033-001
398036-001
398035-001
TouchPad board (includes TouchPad cable) 383927-001
TouchPad cover (for use with HP Pavilion zv6000
models only)
TouchPad support bracket (for use with
Compaq
8 Front boards (for use with HP Pavilion zv6000 models only)
For use with full-featured models with infrared
For use with defeatured models without infrared
Maintenance and Service Guide 3–7
Presario R4000 models only)
383928-001
383913-001
383905-001
384134-001
Page 64
Illustrated Parts Catalog
Notebook Major Components, Compaq Presario R4000
3–8 Maintenance and Service Guide
Page 65
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Notebook Major Components
Item Description
9 Thermal frames (include fan and thermal paste)
For use with HP Pavilion zv6000 models
For use with Compaq Presario R4000 models
10 Thermal modules
For use with full-featured models
For use with defeatured models
11 Processors (include thermal paste)
AMD Mobile Athlon 64 4000
AMD Mobile Athlon 64 3800
AMD Mobile Athlon 64 3500
AMD Mobile Athlon 64 3200
Mobile AMD Sempron 3200
Mobile AMD Sempron 3000
12 System boards
For use with full-featured models
For use with defeatured models
(Continued)
Spare Part
Number
383880-001
383881-001
383675-001
383676-001
396878-001
396877-001
396876-001
396879-001
396881-001
396880-001
396870-001
396869-001
Maintenance and Service Guide 3–9
Page 66
Illustrated Parts Catalog
Notebook Major Components, HP Pavilion zv6000
3–10 Maintenance and Service Guide
Page 67
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Notebook Major Components
(Continued)
Spare Part
Item Description
13 Memory modules
1024 MB
512 MB
256 MB
14 Speakers
For use with HP Pavilion zv6000 models
For use with Compaq Presario R4000 models
15 Optical drives
For use with HP Pavilion zv6000 models
DVD±RW and CD-RW Double Layer Combo Drive
with LightScribe
DVD±RW and CD-RW Double Layer Combo Drive
DVD/CD-RW Combo Drive
For use with Compaq Presario R4000 models
DVD±RW and CD-RW Double Layer Combo Drive
with LightScribe
DVD±RW and CD-RW Double Layer Combo Drive
DVD±RW and CD-RW Combo Drive
DVD/CD-RW Combo Drive
16 Fan assembly 383926-001
Number
383950-001
383949-001
383948-001
383919-001
383920-001
396871-001
398032-001
383961-001
396872-001
398031-001
383960-001
383962-001
17 Mini PCI communications cards
802.11b/g wireless local access network (WLAN)
card, for use in North America
802.11b/g WLAN card, for use in the rest of the world
Maintenance and Service Guide 3–11
392557-001
392557-002
Page 68
Illustrated Parts Catalog
Notebook Major Components, Compaq Presario R4000
3–12 Maintenance and Service Guide
Page 69
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Notebook Major Components
Item Description
18 Base enclosures
For use with full-featured HP Pavilion zv6000 models
For use with defeatured HP Pavilion zv6000 models
For use with Compaq Presario R4000 models 383925-001
19 Hard drives (include frame and connector)
5400-rpm
80-GB
60-GB
20 Battery packs
12-cell, 6.6-AHr, for use with HP Pavilion zv6000
models
8-cell, 4.4-AHr, for use with HP Pavilion zv6000
models
12-cell, 6.6-AHr, for use with Compaq Presario R4000
models
8-cell, 4.4-AHr, for use with Compaq Presario R4000
models
383954-001
392575-001
4200-rpm
100-GB
80-GB
60-GB
40-GB
(Continued)
Spare Part
Number
383921-001
383922-001
392576-001
383953-001
383952-001
383951-001
383963-001
383965-001
383966-001
383968-001
Maintenance and Service Guide 3–13
Page 70
Illustrated Parts Catalog
3.3 Mass Storage Devices
3–14 Maintenance and Service Guide
Page 71
Tabl e 3-2
Mass Storage Devices
Spare Part Number Information
Item Description
1 Hard drives (include frame and connector)
5400 rpm
80-GB
60-GB
2 Optical drives
For use with HP Pavilion zv6000 models
DVD±RW and CD-RW Double Layer Combo Drive
with LightScribe
DVD±RW and CD-RW Double Layer Combo Drive
DVD/CD-RW Combo Drive
For use with Compaq Presario R4000 models
DVD±RW and CD-RW Double Layer Combo Drive
with LightScribe
DVD±RW and CD-RW Double Layer Combo Drive
DVD±RW and CD-RW Combo Drive
DVD/CD-RW Combo Drive
383954-001
392575-001
4200-rpm
100-GB
80-GB
60-GB
40-GB
Illustrated Parts Catalog
Spare Part
Number
392576-001
383953-001
383952-001
383951-001
396871-001
398032-001
383961-001
396872-001
398031-001
383960-001
383962-001
Maintenance and Service Guide 3–15
Page 72
Illustrated Parts Catalog
3.4 Miscellaneous Plastics Kit
Table 3-3
Miscellaneous Plastics Kit
Spare Part Number 383670-001
Item Description
1 Top cover rear bezel
2 PC Card slot space saver
3 ExpressCard slot space saver
4 RTC battery
5 Memory module compartment cover (includes 1 captive screw,
secured by C-clip)
6 Hard drive cover (includes 2 captive screws, secured by C-clips)
7 Notebook feet (4)
3–16 Maintenance and Service Guide
Page 73
Illustrated Parts Catalog
3.5 Miscellaneous (Not Illustrated)
Tabl e 3-4
Miscellaneous (Not Illustrated)
Spare Part Number Information
Description
All-in-one media cable 375759-001
Audio Y-cable 379452-001
Cable Kit 383671-001
HP remote control (for use with HP Pavilion zv6000
models)
Label Kit 383672-001
Power supplies
120 watt, PFC
120 watt, non-PFC
90 watt, PFC
90 watt, non-PFC
Power cords
For use in:
Belgium, Europe, Finland, France, Germany, Greece,
Netherlands, Norway, Portugal, Spain, and Sweden
the
Canada, French Canada, Latin America, Taiwan, Thailand,
and the United States
Spare Part
Number
371694-001
394208-001
394209-001
394210-001
394211-001
350188-021
350188-001
Denmark 350188-081
Hong Kong and the United Kingdom 350188-031
Italy 350188-061
Switzerland 350188-111
Rubber Pad Kit 383674-001
Maintenance and Service Guide 3–17
Page 74
Illustrated Parts Catalog
Miscellaneous (Not Illustrated)
Tabl e 3-4
Spare Part Number Information
Description
Screw Kit (include the following screws; refer to
Appendix C, “Screw Listing,” for more information on
specifications and usage)
■ Phillips PM2.5×8.0 screw
■ Phillips PM2.5×7.0 screw
■ Phillips PM2.5×4.0 screw
■ Phillips PM2.0×16.0 screw
■ Phillips PM2.0×5.0 screw
Wired headset with volume control 371693-001
USB digital drive 364727-001
USB travel mouse 309674-001
■ Phillips PM2.0×12.0 spring-loaded
screw
■ Phillips PM2.0×4.0 screw
■ Phillips PM2.0×2.0 screw
■ Phillips PM1.5×4.0 screw
(Continued)
Spare Part
Number
383673-001
3–18 Maintenance and Service Guide
Page 75
Illustrated Parts Catalog
3.6 Sequential Part Number Listing
Table 3 -5
Sequential Part Number Listing
Spare Part
Number Description
309674-001 USB travel mouse
350188-001 Power cord for use in Canada, French Canada, Latin America,
Taiwan, Thailand, and the United States
350188-021 Power cord for use in Belgium, Europe, Finland, France,
Germany, Greece, the
and Sweden
350188-031 Power cord for use in Hong Kong and the United Kingdom
350188-061 Power cord for use in Italy
350188-081 Power cord for use in Denmark
350188-111 Power cord for use in Switzerland
364727-001 Rubber Pad Kit
371693-001 Wired headset with volume control
371694-001 HP remote control (for use with HP Pavilion zv6000 models)
375759-001 All-in-one Media Cable
377408-001 802.11b/g WLAN Mini PCI communications card, for use in
most of the world
Netherlands, Norway, Portugal, Spain,
377408-002 802.11b/g WLAN Mini PCI communications card, for use in the
rest of the world
379452-001 Audio Y-cable
383664-001 Keyboard for use with HP Pavilion zv6000 models
the United States
in
383664-031 Keyboard for use with HP Pavilion zv6000 models
the United Kingdom
in
383664-041 Keyboard for use with HP Pavilion zv6000 models in Germany
Maintenance and Service Guide 3–19
Page 76
Illustrated Parts Catalog
Table 3 -5
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
383664-051 Keyboard for use with HP Pavilion zv6000 models in France
383664-061 Keyboard for use with HP Pavilion zv6000 models in Italy
383664-071 Keyboard for use with HP Pavilion zv6000 models in Spain
383664-081 Keyboard for use with HP Pavilion zv6000 models in Denmark
383664-091 Keyboard for use with HP Pavilion zv6000 models in Norway
383664-111 Keyboard for use with HP Pavilion zv6000 models
Switzerland
in
383664-121 Keyboard for use with HP Pavilion zv6000 models
French Canada
in
383664-131 Keyboard for use with HP Pavilion zv6000 models in Portugal
383664-331 Keyboard for use with HP Pavilion zv6000 models
the Netherlands
in
383664-A41 Keyboard for use with HP Pavilion zv6000 models in Belgium
383664-B71 Keyboard for use with HP Pavilion zv6000 models
Sweden/Finland
in
383665-001 Keyboard for use with Compaq Presario R4000 models
the United States
in
383665-031 Keyboard for use with Compaq Presario R4000 models
the United Kingdom
in
383665-051 Keyboard for use with Compaq Presario R4000 models
France
in
383665-061 Keyboard for use with Compaq Presario R4000 models in Italy
383665-071 Keyboard for use with Compaq Presario R4000 models
Spain
in
383665-081 Keyboard for use with Compaq Presario R4000 models
Denmark
in
3–20 Maintenance and Service Guide
Page 77
Table 3 -5
Illustrated Parts Catalog
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
383665-091 Keyboard for use with Compaq Presario R4000 models
Norway
in
383665-121 Keyboard for use with Compaq Presario R4000 models
French Canada
in
383665-331 Keyboard for use with Compaq Presario R4000 models in the
Netherlands
383665-B71 Keyboard for use with Compaq Presario R4000 models
Sweden/Finland
in
383667-001 Wireless antenna boards and cables
383668-001 Display inverter for use with 15.0-inch display assemblies
383669-001 Display inverter for use with 15.4-inch display assemblies
383670-001 Miscellaneous Plastics Kit
383671-001 Cable Kit
383672-001 Label Kit
383673-001 Screw Kit
383674-001 Rubber Pad Kit
383675-001 Thermal module for use with full-featured models
383676-001 Thermal module for use with defeatured models
383880-001 Thermal frame for use with HP Pavilion zv6000 models
(includes fan and thermal paste)
383881-001 Thermal frame for use with Compaq Presario R4000 models
(includes fan and thermal paste)
383905-001 Front board for use with full-featured HP Pavilion zv6000
models with infrared
Maintenance and Service Guide 3–21
Page 78
Illustrated Parts Catalog
Table 3 -5
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
383912-001 Volume board (includes volume board cable; for use only on
Compaq Presario R4000 models)
383913-001 TouchPad support bracket (for use with Compaq Presario
R4000 models)
383914-001 Display latch kit
383915-001 Keyboard cover for use with HP Pavilion zv6000 models with
wireless capability
383916-001 Keyboard cover for use with HP Pavilion zv6000 models
without wireless capability
383917-001 Keyboard cover for use with Compaq Presario R4000 models
without wireless capability
383918-001 Keyboard cover for use with Compaq Presario R4000 models
with wireless capability
383919-001 Speaker for use with HP Pavilion zv6000 models
383920-001 Speaker for use with Compaq Presario R4000 models
383921-001 Base enclosure for use with full-featured HP Pavilion zv6000
models
383922-001 Base enclosure for use with defeatured HP Pavilion zv6000
models
383925-001 Base enclosure for use with Compaq Presario R4000 models
383926-001 Fan assembly (includes thermal paste)
383927-001 TouchPad board (not illustrated; includes TouchPad cable)
383928-001 TouchPad cover (not illustrated; for use with HP Pavilion
zv6000 models only)
383935-001 Display assembly, 15.4-inch, WXGA, TFT, for use with
Pavilion zv6000 models with wireless capability (includes
HP
display cable, wireless antenna boards, and antenna cables)
3–22 Maintenance and Service Guide
Page 79
Table 3 -5
Illustrated Parts Catalog
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
383936-001 Display assembly, 15.4-inch, WXGA, TFT, for use with
Pavilion zv6000 models without wireless capability
HP
(includes display cable)
383937-001 Display assembly, 15.4-inch, WXGA, TFT, for use with
Compaq Presario R4000 models with wireless capability
(includes display cable, wireless antenna boards, and antenna
cables)
383938-001 Display assembly, 15.4-inch, WXGA, TFT, for use with
Compaq Presario R4000 models without wireless capability
(includes display cable)
383939-001 Display assembly, 15.4-inch, WXGA, TFT with BrightView, for
use with HP Pavilion zv6000 models with wireless capability
(includes display cable, wireless antenna boards, and antenna
cables)
383940-001 Display assembly, 15.4-inch, WXGA, TFT with BrightView, for
use with HP Pavilion zv6000 models without wireless capability
(includes display cable)
383941-001 Display assembly, 15.4-inch, WXGA, TFT with BrightView, for
use with Compaq Presario R4000 models with wireless
capability (includes display cable, wireless antenna boards,
and antenna cables)
383942-001 Display assembly, 15.4-inch, WXGA, TFT with BrightView, for
use with Compaq Presario R4000 models without wireless
capability (includes display cable)
383946-001 Display assembly, 15.0-inch, XGA, TFT, for use with
Compaq
(includes display cable)
383948-001 256-MB memory module
383949-001 512-MB memory module
383950-001 1024-MB memory module
Maintenance and Service Guide 3–23
Presario R4000 models without wireless capability
Page 80
Illustrated Parts Catalog
Table 3 -5
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
383951-001 4200-rpm 40-GB hard drive (includes frame and connector)
383952-001 4200-rpm, 60-GB hard drive (includes frame and connector)
383953-001 4200-rpm, 80-GB hard drive (includes frame and connector)
383954-001 5400-rpm, 80-GB hard drive (includes frame and connector)
383960-001 DVD±RW and CD-RW Combo Drive for use with
Compaq
383961-001 DVD/CD-RW Combo Drive for use with HP Pavilion
zv6000
383962-001 DVD/CD-RW Combo Drive for use with Compaq Presario
R4000 models
383963-001 12-cell, 6.6-AHr battery pack for use with HP Pavilion zv6000
models
383965-001 8-cell, 4.4-AHr battery pack for use with HP Pavilion zv6000
models
383966-001 12-cell, 6.6-AHr battery pack for use with Compaq Presario
R4000 models
383968-001 8-cell, 4.4-AHr battery pack for use with Compaq Presario
R4000 models
384134-001 Front board for use with defeatured HP Pavilion zv6000 models
without infrared
Presario R4000 models
models
392557-001 802.11b/g WLAN card, for use in North America
392557-002 802.11b/g WLAN card, for use in the rest of the world
392574-001 DVD±RW and CD-RW Combo Drive with Lightscribe for use
with Compaq Presario R4000 models
392575-001 5400-rpm 60-GB hard drive (includes frame and connector)
392576-001 4200-rpm 100-GB hard drive (includes frame and connector)
3–24 Maintenance and Service Guide
Page 81
Table 3 -5
Illustrated Parts Catalog
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
394208-001 120-watt, PFC power supply
394209-001 120-watt, non-PFC power supply
394210-001 90-watt, PFC power supply
394211-001 90-watt, non-PFC power supply
394733-001 Bluetooth wireless board (includes Bluetooth board cable)
396869-001 System board for use with defeatured models
396870-001 System board for use with full-featured models
396871-001 DVD±RW and CD-RW Double Layer Combo Drive with
Lightscribe for use with HP Pavilion zv6000 models
396872-001 DVD±RW and CD-RW Double Layer Combo Drive with
LightScribe for use with Compaq Presario R4000 models
396876-001 AMD Mobile Athlon 64 3500 processor (includes
thermal
396877-001 AMD Mobile Athlon 64 3800 processor (includes
thermal
396878-001 AMD Mobile Athlon 64 4000 processor (includes
thermal
paste)
paste)
paste)
396879-001 AMD Mobile Athlon 64 3200 processor (includes
thermal
396880-001 Mobile AMD Sempron 3000 processor (includes
thermal
396881-001 Mobile AMD Sempron 3200 processor (includes
thermal
398031-001 DVD±RW and CD-RW Dual Layer Combo Drive for use with
Compaq Presario R4000 models
Maintenance and Service Guide 3–25
paste)
paste)
paste)
Page 82
Illustrated Parts Catalog
Table 3 -5
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
398032-001 DVD±RW and CD-RW Dual Layer Combo Drive for use with
HP Pavilion zv6000 models
398033-001 Top cover for use with defeatured HP Pavilion zv6000 models
398034-001 Top cover for use with full-featured HP Pavilion zv6000 models
398035-001 Top cover for use with defeatured Compaq Presario R4000
models
398036-001 Top cover for use with full-featured Compaq Presario R4000
models
3–26 Maintenance and Service Guide
Page 83
Removal and Replacement
This chapter provides essential information for proper and
removal and replacement service.
safe
4.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■ Magnetic screwdriver
■ Phillips P0 screwdriver
■ Flat-bladed screwdriver
■ Tool kit—includes connector removal tool, loopback plugs,
and case utility tool
4
Preliminaries
Maintenance and Service Guide 4–1
Page 84
Removal and Replacement Preliminaries
4.2 Service Considerations
The following sections include some of the considerations
you should keep in mind during disassembly and assembly
that
procedures.
As you remove each subassembly from the notebook, place
✎
Plastic Parts
Cables and Connectors
Ä
subassembly (and all accompanying screws) away from
the
the work area to prevent damage.
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
CAUTION: When servicing the notebook, ensure that cables are
placed in their proper locations during the reassembly process.
Improper cable placement can damage the notebook.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
easily.
tear
4–2 Maintenance and Service Guide
Page 85
Removal and Replacement Preliminaries
4.3 Preventing Damage to
Removable
Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the notebook, damage to a
removable drive, or loss of information, observe the following
precautions:
■ Before removing or inserting a hard drive, shut down the
notebook. If you are unsure whether the notebook is off or
hibernation, turn the notebook on, and then shut it down
in
through the operating system.
■ Before removing a diskette drive or optical drive, ensure that
diskette or disc is not in the drive and ensure that the optical
a
drive tray is closed.
■ Before handling a drive, ensure that you are discharged of
static electricity. While handling a drive, avoid touching the
connector.
■ Handle drives on surfaces covered with at least one inch of
shock-proof foam.
■ Avoid dropping drives from any height onto any surface.
■ After removing a hard drive, an optical drive, or a diskette
drive, place it in a static-proof bag.
■ Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
■ Avoid exposing a drive to temperature extremes or liquids.
■ If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and label
the package “FRAGILE: Handle With Care.”
Maintenance and Service Guide 4–3
Page 86
Removal and Replacement Preliminaries
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
junctions.
silicon
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge may not
be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then
degrade in the internal layers, reducing its life expectancy.
4–4 Maintenance and Service Guide
Page 87
Removal and Replacement Preliminaries
4.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and
transporting equipment:
■ To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
■ Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
■ Keep electrostatic-sensitive parts in their containers until
parts arrive at static-free workstations.
the
■ Place items on a grounded surface before removing items
their containers.
from
■ Always be properly grounded when touching a sensitive
component or assembly.
■ Store reusable electrostatic-sensitive parts from assemblies
protective packaging or nonconductive foam.
in
■ Use transporters and conveyors made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.
Maintenance and Service Guide 4–5
Page 88
Removal and Replacement Preliminaries
4.6 Workstation Precautions
Use the following grounding precautions at workstations:
■ Cover the workstation with approved static-shielding material
(refer to
■ Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
■ Use conductive field service tools such as cutters,
screwdrivers, and vacuums.
■ When fixtures must directly contact dissipative surfaces, use
fixtures made only of static-safe materials.
■ Keep the work area free of nonconductive materials such
as
■ Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these
items
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting or removing
connectors or test equipment.
Table 4-2, “Static-Shielding Materials”).
ordinary plastic assembly aids and Styrofoam.
only at static-free workstations.
4–6 Maintenance and Service Guide
Page 89
Removal and Replacement Preliminaries
4.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a
strap at a grounded workstation.
foot
■ When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
megohm ±10% resistance in the ground cords. To provide
one
proper ground, wear a strap snugly against the skin at
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.
■ When standing, use foot straps and a grounded floor mat.
straps (heel, toe, or boot straps) can be used at standing
Foot
workstations and are compatible with most types of shoes
boots. On conductive floors or dissipative floor mats, use
or
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.
Other grounding equipment recommended for use in preventing
electrostatic damage includes:
■ Antistatic tape
■ Antistatic smocks, aprons, and sleeve protectors
■ Conductive bins and other assembly or soldering aids
■ Nonconductive foam
■ Conductive tabletop workstations with ground cords of
one megohm resistance
■ Static-dissipative tables or floor mats with hard ties to
ground
the
■ Field service kits
■ Static awareness labels
■ Material-handling packages
■ Nonconductive plastic bags, tubes, or boxes
■ Metal tote boxes
■ Electrostatic voltage levels and protective materials
all times.
Maintenance and Service Guide 4–7
Page 90
Removal and Replacement Preliminaries
Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.
Tabl e 4-1
Typical Electrostatic Voltage Levels
Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
A product can be degraded by as little as 700 V.
✎
Table 4-2 lists the shielding protection provided by antistatic
and floor mats.
bags
Table 4 -2
Static-Shielding Materials
Material Use Voltage Protection Level
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
4–8 Maintenance and Service Guide
Page 91
5
Removal and Replacement
Procedures
This chapter provides removal and replacement procedures.
There are as many as 75 screws, in 9 different sizes, that may
have to be removed, replaced, or loosened when servicing the
notebook. Make special note of each screw and screw lock size
and location during removal and replacement.
Refer to Appendix C, “Screw Listing.” for detailed information
on screw and screw lock sizes, locations, and usage.
Maintenance and Service Guide 5–1
Page 92
Removal and Replacement Procedures
5.1 Serial Number
Report the notebook serial number to HP when requesting
information or ordering spare parts. The serial number is
located
on the bottom of the notebook.
Serial Number Location
5–2 Maintenance and Service Guide
Page 93
Removal and Replacement Procedures
5.2 Disassembly Sequence Chart
Use the chart below to determine the section number to be
referenced when removing notebook components.
Disassembly Sequence Chart
Section Description
5.3 Preparing the Notebook for
Disassembly
Battery pack
5.4 Hard Drive 2 loosened to remove the
5.5 Notebook Feet 0
5.6 External Memory Module 1 loosened to remove the
5.7 Optical Drive 1
5.8 Keyboard Cover 4
5.9 Volume Board 2
5.10 Bluetooth Board 2
5.11 Keyboard 4
5.12 Mini PCI Communications Card 0
To prevent an unresponsive system and the display of a
Å
warning message, install only a Mini PCI device authorized
for use in your notebook by the governmental agency that
regulates wireless devices in your country. If you install a
device and then receive a warning message, remove the
device to restore notebook functionality. Then contact
Customer Care.
# of Screws Removed
0
drive cover
hard
2 to remove the hard drive
4 to remove the hard drive
frame
memory module compartment
cover
Maintenance and Service Guide 5–3
Page 94
Removal and Replacement Procedures
Disassembly Sequence Chart
Section Description
5.13 Internal Memory Module 0
5.14 Display Assembly 8 on HP Pavilion zv6000
5.15 Base Enclosure 17 on HP Pavilion zv6000
5.16 Fan Assembly 3
5.17 Speaker 0
5.18 Front Board 2
5.19 Thermal Module 4
5.20 Processor 0
5.21 Thermal Frame 13 on HP Pavilion zv6000
5.22 System Board 6
(Continued)
# of Screws Removed
models
6 on Compaq Presario R4000
models
models
15 on Compaq Presario
R4000 models
models
11 on Compaq Presario
R4000 models
5–4 Maintenance and Service Guide
Page 95
Removal and Replacement Procedures
5.3 Preparing the Notebook for Disassembly
Before you begin any removal or installation procedures:
1. Shut down the notebook. If you are unsure whether the
notebook is off or in hibernation, turn the notebook on,
then shut it down through the operating system.
and
2. Disconnect all external devices connected to the notebook.
3. Disconnect the power cord.
Battery Pack Spare Part Number Information
For use with HP Pavilion zv6000 models
12-cell, 6.0-AHr 383963-001
8-cell, 4.4-AHr 383965-001
For use with Compaq Presario R4000 models
12-cell, 6.0-AHr 383966-001
8-cell, 4.4-AHr 383968-001
Maintenance and Service Guide 5–5
Page 96
Removal and Replacement Procedures
4. Remove the battery pack by following these steps:
a. Turn the notebook upside down with the front toward you.
b. Slide the battery release latch 1 toward the notebook rear
panel. (The right edge of the battery pack disengages from
the notebook.)
c. Lift the right edge of the battery pack 2 up and swing it to
the left.
d. Remove the battery pack.
Removing the Battery Pack
Reverse the above procedure to install the battery pack.
5–6 Maintenance and Service Guide
Page 97
Removal and Replacement Procedures
5.4 Hard Drive
Hard Drive Spare Part Number Information
5400-rpm 80-GB 383954-001
5400-rpm 60-GB 392575-001
4200-rpm 100-GB 392576-001
4200-rpm 80-GB 383953-001
4200-rpm 60-GB 383952-001
4200-rpm 40-GB 383951-001
1. Prepare the notebook for disassembly (Section 5.3).
Maintenance and Service Guide 5–7
Page 98
Removal and Replacement Procedures
2. Loosen the two PM2.0×7.0 screws 1 that secure the hard
drive cover to the notebook.
3. Lift the left side of the cover 2 up and swing it to the right.
4. Remove the hard drive cover.
The hard drive cover is included in the Miscellaneous Plastics
✎
Kit, spare part number 383670-001.
Removing the Hard Drive Cover
5–8 Maintenance and Service Guide
Page 99
Removal and Replacement Procedures
5. Remove the two PM2.0×7.0 hard drive retention screws 1
that secure the hard drive to the notebook.
6. Slide the hard drive 2 to the right to disconnect it from the
system board.
7. Lift the hard drive 3 straight up and remove it from the hard
drive bay.
Removing the Hard Drive
Maintenance and Service Guide 5–9
Page 100
Removal and Replacement Procedures
8. Remove the four PM3.0×4.5 screws 1 that secure the hard
drive frame to the hard drive.
9. Lift the frame 2 to remove if from the hard drive.
Removing the Hard Drive Frame
Reverse the above procedure to reassemble and install the
hard
drive.
5–10 Maintenance and Service Guide
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