HP pavilion zv6000, compaq presario r4000 Service Manual

Maintenance and Service Guide

HP Pavilion zv6000 Notebook PC Compaq Presario R4000 Notebook PC

Document Part Number: 382519-002

July 2005

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. AMD, Athlon, Sempron, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Pavilion zv6000 Notebook PC Compaq Presario R4000 Notebook PC Second Edition July 2005 First Edition April 2005 Document Part Number: 382519-002

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.2 Resetting the Notebook . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–24

2 Troubleshooting

2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–14

3.4 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 3–16

3.5 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3–17

3.6 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–19

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

Maintenance and Service Guide iii

Contents

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5

5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.5 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.6 External Memory Module. . . . . . . . . . . . . . . . . . . . 5–11

5.7 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14

5.8 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

5.9 Volume Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23

5.10 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25

5.12 Mini PCI Communications Card. . . . . . . . . . . . . . 5–29

5.13 Internal Memory Module . . . . . . . . . . . . . . . . . . . 5–31

5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–33

5.15 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40

5.16 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49

5.17 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–51

5.18 Front Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–53

5.19 Thermal Module . . . . . . . . . . . . . . . . . . . . . . . . . . 5–56

5.20 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–59

5.21 Thermal Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–61

5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–67

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

C Screw Listing

Index

iv Maintenance and Service Guide

Product Description

The HP Pavilion zv6000 Notebook PC 1 and Compaq Presario R4000 Notebook PC 2 offer advanced modularity, AMD Mobile Athlon™ 64 and Mobile AMD Sempron™ processors, and extensive multimedia support.

HP Pavilion zv6000 Notebook PC and Compaq Presario R4000 Notebook PC

1.1 Features

■ AMD Mobile Athlon 64 4000, 3800, 3500, or 3200

processors, or Mobile AMD Sempron 3200 or 3000 processors, varying by notebook model

■ 15.4-inch, WXGA, TFT (1280 × 800) with BrightView

display, 15.4-inch, WXGA, TFT (1280 × 800) display, or

15.0-inch, XGA (1024×768), TFT display, varying by

notebook model

Maintenance and Service Guide 1–1

Product Description

■ 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by

notebook model

■ 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz,

expandable to 2.0 GB

■ Microsoft® Windows® XP Home Edition or Windows XP

Professional, varying by notebook model

■ Full-size Windows keyboard with embedded numeric keypad

■ TouchPad pointing device, including dedicated horizontal

(Compaq Presario R4000 models only) and vertical scroll regions and TouchPad on/off button.

■ Integrated 10Base-T/100Base-TX Ethernet local area

network (LAN) network interface card (NIC) with RJ-45 jack

■ Integrated high-speed 56K modem with RJ-11 jack

■ Integrated wireless support for Mini PCI IEEE 802.11b/g

WLAN device (selected models only)

■ Support for one Type I or Type II PC Card slot, with support

for

both 32-bit (CardBus) and 16-bit PC Cards

■ Support for ExpressCard slot (selected models only)

■ External 120- or 90-watt AC adapter with 3-wire power cord

■ 12- or 8-cell Li-Ion battery pack, varying by notebook model

■ Stereo speakers

■ Volume up, volume mute, and volume down buttons

■ Support for the following optical drives:

❏ DVD±RW and CD-RW Double Layer Combo Drive with

❏ DVD±RW and CD-RW Combo Drive

LightScribe

❏ DVD/CD-RW Combo Drive

❏ DVD-ROM drive

■ Connectors:

❏ Audio-in (microphone) ❏ Audio-out (headphone)

1–2 Maintenance and Service Guide

Product Description

❏ Consumer infrared (full-featured HP Pavilion zv6000

models only)

❏ Digital Media Slot (full-featured HP Pavilion zv6000

models only)

❏ Expansion port 2 ❏ ExpressCard slot (full-featured models only) ❏ External monitor ❏ IEEE 1394 (full-featured models only)

❏ Memory Reader (full-featured Compaq Presario R4000

models)

❏ PC Card ❏ Power ❏ Primary battery ❏ RJ-11 (modem) ❏ RJ-45 (network) ❏ S-Video-out ❏ Universal Serial Bus (USB) v. 2.0 (4)

Numerous references are made throughout this Maintenance and

✎

Service Guide to “full-featured” and “defeatured” models.

model is considered to be full-featured if it has the following

A components:

■ 128-MB dedicated video frame buffer

■ Digital Media Slot (HP Pavilion zv6000 models)

■ ExpressCard slot

■ IEEE 1394 port

■ Memory Reader (Compaq Presario R4000 models)

■ Quick Launch buttons (HP Pavilion zv6000 models only)

A notebook model is considered to be defeatured if it has none of the components listed above.

Maintenance and Service Guide 1–3

Product Description

1.2 Resetting the Notebook

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also

CMOS:

clear

1. Prepare the notebook for disassembly (refer to Section 5.3,

“Preparing the Notebook for Disassembly,” for more

information).

2. Remove the real-time clock (RTC) battery (refer to

Section 5.22, “System Board,” for more information on

removing and replacing the RTC battery).

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the notebook.

5. Connect AC power to the notebook. Do not reinsert any battery packs at this time.

6. Turn on the notebook.

All passwords and all CMOS settings have been cleared.

1–4 Maintenance and Service Guide

1.3 Power Management

The notebook comes with power management features that extend battery operating time and conserve power. The notebook

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Battery calibration

■ Lid switch standby/resume

■ Power/standby button

■ Advanced Configuration and Power Management (ACPM)

supports the following power management features:

compliance

Product Description

Maintenance and Service Guide 1–5

Product Description

1.4 External Components

The external components on the front of the HP Pavilion zv6000 are shown below and described in notebook model, component locations may vary.

Front Components, HP Pavilion zv6000

Tabl e 1-1

Table 1-1. Depending on your

Front Components, HP Pavilion zv6000

Item Component Function

1 Power/standby light* ■ On: Notebook is turned on.

■ Blinking: Notebook is in standby.

■ Off: Notebook is off.

2 Integrated Drive

Electronics (IDE) drive light

* If the power/standby and battery lights are blinking simultaneously, an incorrect power supply is connected to the notebook. The power supply should be disconnected immediately and replaced with the correct power supply.

1–6 Maintenance and Service Guide

On or blinking: The primary hard drive or an optical drive is being accessed.

Tabl e 1-1

Product Description

Front Components, HP Pavilion zv6000

(Continued)

Item Component Function

3 Display release latch Opens the notebook.

4 Battery light* ■ On: The battery pack is charging.

■ Blinking: The battery pack has reached a low-battery condition.

■ Off: The battery pack is fully charged or not inserted.

5 Stereo speakers (2) Produce stereo sound.

6 Volume down button Decreases system volume.

7 Volume up button Increases system volume.

8 Consumer infrared

(IR) lens

9 Volume mute button Mutes or restores volume.

10 Mute light On: Volume is muted.

Links the notebook to an optional remote control.

Maintenance and Service Guide 1–7

Product Description

The external components on the front of the Compaq Presario R4000 are shown below and described in on your notebook model, component locations may vary.

Front Components, Compaq Presario R4000

Table 1-2. Depending

Tabl e 1-2

Front Components, Compaq Presario R4000

Item Component Function

1 Stereo speakers (2) Produce stereo sound.

2 Power/standby light* ■ On: Notebook is turned on.

■ Blinking: Notebook is in standby.

■ Off: Notebook is off.

3 Battery light* ■ On: The battery pack is charging.

■ Blinking: The battery pack has reached a

low-battery condition.

■ Off: The battery pack is fully charged or not inserted.

4 IDE drive light On or blinking: The primary hard drive or an

optical drive is being accessed.

5 Display release button Opens the notebook.

1–8 Maintenance and Service Guide

Product Description

The external components on the rear panel of the notebook are shown below and described in

Table 1-3. Depending on your

notebook model, component locations may vary.

Rear Panel Components

Tabl e 1-3

Rear Panel Components

Item Component Function

1 Power connector Connects the AC adapter cable.

2 Exhaust vents (2) Provide airflow to cool internal components.

To prevent overheating, do not

✎

obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow.

3 External monitor port Connects an optional VGA monitor or

projector.

4 USB port Connects an optional USB device.

5 RJ-11 (modem) jack Connects the modem cable.

Maintenance and Service Guide 1–9

Product Description

The external components on the right side of the notebook are shown below and described in notebook model, component locations may vary.

Right-Side Components

Table 1-4. Depending on your

Tabl e 1-4

Right-Side Components

Item Component Function

1 Audio-out

(headphone) jack

2 Audio-in (microphone)

jack

3 1394 port (select

models only)

1–10 Maintenance and Service Guide

Connects optional headphones or powered stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR.

Connects an optional monaural (single sound channel) microphone.

Connects an optional 1394a device such as a scanner, a digital camera, or a digital camcorder.

Tabl e 1-4

Product Description

Right-Side Components

(Continued)

Item Component Function

4 USB port Connects optional USB devices.

5 Exhaust vent Provides airflow to cool internal

components.

To prevent overheating, do not

✎

obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow.

6 Expansion port 2 Connects the notebook to an optional

docking device.

The notebook has only one

✎

expansion port. The term

describes the type of

port 2

expansion port.

7 RJ-45 (network) jack Connects an optional network cable.

8 S-Video-out jack Connects an optional S-Video device, such

as a television, VCR, camcorder, projector, or video capture card.

expansion

Maintenance and Service Guide 1–11

Product Description

The external components on the left side of the notebook are shown below and described in notebook model, component locations may vary.

Left-Side Components

Table 1-5. Depending on your

Tabl e 1-5

Left-Side Components

Item Component Function

1 ExpressCard slot

(select models only)

2 USB ports (2) Connect optional USB devices.

1–12 Maintenance and Service Guide

Supports an optional ExpressCard.

Tabl e 1-5

Product Description

Left-Side Components

(Continued)

Item Component Function

3 Digital Media Slot

(select HP Pavilion zv6000 models only)

Memory Reader (select Compaq Presario R4000 models only)

4 Security cable slot Attaches an optional security cable to the

5 PC Card slot ■ Supports an optional Type I or Type II

6 PC Card eject button Ejects an optional PC Card from the

7 Optical drive Supports an optical disc.

Supports most digital memory cards, including Secure Digital (SD) Memory Card, Memory Stick, Memory Stick Pro, xD-Picture Card, MultiMediaCard, or SmartMedia (SM) card.

notebook.

Security solutions are designed to

✎

act as deterrents. These deterrents may not prevent a product from being mishandled or stolen.

32-bit (CardBus) or 16-bit PC Card.

■ Stores an optional remote control.

Card slot.

Maintenance and Service Guide 1–13

Product Description

The standard keyboard components on the notebook are shown below and described in Table 1-6.

Standard Keyboard Components

1–14 Maintenance and Service Guide

Product Description

Table 1-6

Standard Keyboard Components

Item Component Function

1 Function keys (12) Perform system and application tasks.

When combined with the function keys perform additional tasks as hotkeys.

fn key, the

2 caps lock key Enables caps lock and turns on the caps

3 fn key Combines with other keys to perform

4 Windows logo key Displays the Windows Start menu.

5 Windows

applications

6 Arrow keys Move the cursor around the screen.

7 Embedded numeric

keypad keys (15)

8 num lock key Enables numeric lock, turns on the

key

lock light.

system tasks as hotkeys. For example, pressing brightness.

Displays a shortcut menu for items beneath the pointer.

Can be used like the keys on an external numeric keypad.

embedded numeric keypad, and turns on

fn+f7 decreases screen

the num lock light.

Maintenance and Service Guide 1–15

Product Description

The top components on the HP Pavilion zv6000 are shown below and described in Table 1-7.

Top Components, HP Pavilion zv6000 Models

Table 1-7

Top Components, HP Pavilion zv6000

Item Component Function

1 Digital Media Slot light

(select models only)

2 Caps lock light On: Caps lock is on.

3 Exhaust vent Provides airflow to cool internal

1–16 Maintenance and Service Guide

On: An optional digital memory card is being accessed.

components.

To prevent overheating, do not

✎

obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow.

Table 1-7

Product Description

Top Components, HP Pavilion zv6000

(Continued)

Item Component Function

4 Power/standby button When the notebook is

■ Off, press to turn on the notebook.

■ On, briefly press to initiate hibernation.

■ In standby, briefly press to resume from

standby.

■ In hibernation, briefly press to restore from hibernation.

If the system has stopped

✎

responding and Microsoft Windows shutdown procedures cannot be used, press and hold for at least

seconds to turn off the notebook.

5 Wireless button (select

models only)

6 Quick Launch buttons

(select models only)

7 Display switch If the notebook is closed while on, initiates

8 Num lock light On: Num lock is on or the embedded

Turns the wireless functionality on or off, but does not create a wireless connection.

To establish a wireless connection,

✎

a wireless network must already be set up.

Launch default multimedia, digital imaging, or music applications (vary by model).

standby.

numeric keypad is enabled.

Maintenance and Service Guide 1–17

Product Description

The top components on Compaq Presario R4000 models are shown below and described in Table 1-8.

Top Components, Compaq Presario R4000 Models

Table 1-8

Top Components, Compaq Presario R4000

Item Component Function

1 Memory Reader light

(select models only)

2 Caps lock light On: Caps lock is on.

1–18 Maintenance and Service Guide

On: A digital memory card is being accessed. (This light is also visible from the left side of the notebook.)

Table 1-8

Product Description

Top Components, Compaq Presario R4000

(Continued)

Item Component Function

3 Wireless button (select

models only)

4 Power/standby button When the notebook is

5 Volume down button Decreases system volume.

6 Volume up button Increases system volume.

7 Volume mute button Mutes or restores volume.

Turns the wireless functionality on or off, but does not create a wireless connection.

To establish a wireless connection,

✎

a wireless network must already be set up.

■ Off, press to turn on the notebook.

■ On, briefly press to initiate hibernation.

■ In standby, briefly press to resume from

standby.

■ In hibernation, briefly press to restore from hibernation.

If the system has stopped

✎

responding and Microsoft Windows shutdown procedures cannot be used, press and hold for at least

seconds to turn off the notebook.

8 Display switch If the notebook is closed while on, initiates

standby.

9 Num lock light On: Num lock is on or the embedded

numeric keypad is enabled.

Maintenance and Service Guide 1–19

Product Description

The HP Pavilion zv6000 notebook TouchPad components are shown below and described in Table 1-9.

TouchPad Components, HP Pavilion zv6000

Table 1-9

TouchPad Components, HP Pavilion zv6000

Item Component Function

1 TouchPad on/off button Enables/disables the TouchPad.

2 TouchPad Moves the pointer.

3 Left and right TouchPad

buttons

4 TouchPad light On: TouchPad is enabled.

5 TouchPad vertical scroll

zone

1–20 Maintenance and Service Guide

Function like the left and right buttons on an external mouse.

Scrolls upward or downward.

Product Description

The Compaq Presario R4000 notebook TouchPad components are shown below and described in Table 1-10.

TouchPad Components, Compaq Presario R4000

Table 1-10

TouchPad Components, Compaq Presario R4000

Item Component Function

1 TouchPad light On: TouchPad is enabled.

2 TouchPad Moves the pointer.

3 Left and right TouchPad

buttons

4 TouchPad horizontal

scroll zone

5 TouchPad vertical scroll

zone

6 TouchPad on/off button Enables/disables the TouchPad.

Maintenance and Service Guide 1–21

Function like the left and right buttons on an external mouse.

Scrolls toward left side or right side.

Scrolls up or down.

Product Description

The external components on the bottom of the notebook are shown below and described in

Table 1-11.

Bottom Components

Table 1-11

Bottom Components

Item Component Function

1 Vents (4) Provide airflow to cool internal

components.

To prevent overheating, do not

✎

obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow.

2 Battery bay Holds a battery pack.

1–22 Maintenance and Service Guide

Table 1-11

Product Description

Bottom Components

(Continued)

Item Component Function

3 Battery pack release latch Releases a battery pack from the

battery bay.

4 Labels area Contains the serial number and other

information labels.

5 Optical drive Supports an optical disc, such as a CD

or DVD.

6 Memory module

compartment cover

7 Hard drive bay Holds the primary hard drive.

Contains a memory module slot that supports a replaceable memory module.

Maintenance and Service Guide 1–23

Product Description

1.5 Design Overview

This section presents a design overview of key parts and features of the notebook. Refer to to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■ AMD Mobile Athlon 64 and Mobile AMD Sempron

processors

■ Audio

■ Display

■ Hard drive

■ Keyboard and TouchPad

■ Memory module

■ Mini PCI communications devices

■ PC Card

Chapter 3, “Illustrated Parts Catalog,”

CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm

(3-inch) clearance on the left and right sides of the notebook.

The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.

1–24 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by HP should repair

this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup

Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. If the operating system is working, the notebook restarts the operating system after you exit Computer Setup.

Pointing devices are not supported in Computer Setup; you

✎

must use the keyboard to navigate and make selections.

The menu tables later in this chapter provide an overview of Computer Setup options.

Maintenance and Service Guide 2–1

Troubleshooting

Accessing Computer Setup

The information and settings in Computer Setup are accessed from the Main, Security, Advanced, Tools, and Exit menus.

1. Open Computer Setup by turning on or restarting the notebook. Press message is displayed in the lower-left corner of the screen.

❏ To change the language, use the arrow keys to select the

Advanced menu, select Language Support, and then

F5 or F6 until the appropriate language is

press highlighted. Press Advanced menu.

❏ To view navigation information, press f1.

❏ To return to the Computer Setup menu, press esc.

2. Select the Main, Security, Advanced, Tools, and Exit menus.

3. To exit Computer Setup, choose one of the following:

❏ To exit without saving any changes, use the arrow keys to

select Exit > Exit Discarding Changes, and then follow the instructions on the screen.

f10 while the “Press <F10> to enter Setup”

F10 to save your selection and exit the

❏ To exit and save all the settings you have entered, use the

arrow keys to select Exit > Exit Saving Changes, and then follow the instructions on the screen.

Your preferences are set when you exit Computer Setup and take effect when the notebook restarts.

2–2 Maintenance and Service Guide

+ 191 hidden pages