HP Pavilion Notebook 17 User Guide

HP Pavilion Notebook 17 Models 17-g000 – 17-g099 AMD Models
Maintenance and Service Guide
© Copyright 2015 HP Development Company, L.P.
AMD and Radeon are trademarks of Advanced Micro Devices, Inc.. Bluetooth is a trademark owned by its proprietor and used by Hewlett­Packard Company under license. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Second Edition: August 2015
First Edition: April 2015
Document Part Number: 807264-002
Product notice
This guide describes features that are common to most products. Some features may not be available on your computer.
Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to
http://www.microsoft.com for details.
To access the latest user guide, go to
http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Internal components identication ................................................................................................................. 5
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 7
Display (dual WLAN) ............................................................................................................................................... 8
Display (Touchscreen) ............................................................................................................................................ 9
Top ........................................................................................................................................................................ 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Buttons and speakers ....................................................................................................................... 12
Keys ................................................................................................................................................... 13
Bottom ................................................................................................................................................................. 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
Mass storage devices ........................................................................................................................................... 22
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ......................................................................................................................................... 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 24
Grounding guidelines ........................................................................................................................................... 24
Electrostatic discharge damage ........................................................................................................ 24
Packaging and transporting guidelines .......................................................................... 25
Workstation guidelines ................................................................................ 25
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 27
Component replacement procedures .................................................................................................................. 27
Battery ............................................................................................................................................... 27
Optical drive ....................................................................................................................................... 28
v
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 31
Component replacement procedures .................................................................................................................. 31
Bottom cover ..................................................................................................................................... 32
Remove Display ................................................................................................................................. 35
Hard drive .......................................................................................................................................... 36
WLAN module .................................................................................................................................... 37
RTC battery ........................................................................................................................................ 40
Memory module ................................................................................................................................ 41
Fan ..................................................................................................................................................... 42
Heat sink assembly ........................................................................................................................... 43
Optical drive connector ..................................................................................................................... 47
System board .................................................................................................................................... 48
USB board .......................................................................................................................................... 51
Speakers ............................................................................................................................................ 52
Power button board .......................................................................................................................... 53
Power connector ............................................................................................................................... 54
TouchPad ........................................................................................................................................... 55
Display assembly, non-touch ............................................................................................................ 57
Display assembly, touch ................................................................................................................... 62
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ......................................................................... 69
Using Computer Setup ......................................................................................................................................... 69
Starting Computer Setup .................................................................................................................. 69
Navigating and selecting in Computer Setup ................................................................................... 70
Restoring factory settings in Computer Setup ................................................................................. 70
Updating the BIOS ............................................................................................................................. 71
Determining the BIOS ..................................................................................................... 71
Downloading a BIOS update ........................................................................................... 71
Changing the boot order using the f9 prompt .................................................................................. 72
TPM BIOS settings (select products only) ........................................................................................................... 73
Using HP Sure Start (select products only) ......................................................................................................... 73
8 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8 ......................................................... 75
Using Computer Setup ......................................................................................................................................... 75
Starting Computer Setup .................................................................................................................. 75
Navigating and selecting in Computer Setup ................................................................................... 75
Restoring default settings in Computer Setup ................................................................................. 76
Updating the BIOS ............................................................................................................................. 77
Determining the BIOS version ......................................................................................... 77
Downloading a BIOS update ........................................................................................... 77
vi
Using MultiBoot ................................................................................................................................................... 78
About the boot device order ............................................................................................................. 78
Choosing MultiBoot preferences ....................................................................................................... 78
Setting a new boot order in Computer Setup ................................................................. 79
Dynamically choosing a boot device using the f9 prompt ............................................. 79
Setting a MultiBoot Express prompt .............................................................................. 80
Entering MultiBoot Express preferences ........................................................................ 80
Using System Diagnostics ................................................................................................................................... 81
9 Using HP PC Hardware Diagnostics (UEFI) in Windows 10 ................................................................................. 83
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 83
10 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 .............................................................................. 83
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 83
11 Specications ............................................................................................................................................ 87
Computer specications ...................................................................................................................................... 87
43.9-cm (17.3-in) display specications ............................................................................................................. 88
Hard drive specications ..................................................................................................................................... 89
DVD±RW SuperMulti DL Drive specications ....................................................................................................... 90
12 Backup and recovery – Windows 10 ............................................................................................................. 91
Creating recovery media and backups ................................................................................................................ 91
Creating HP Recovery media (select products only) ......................................................................... 92
Using Windows Tools ........................................................................................................................................... 93
Restore and recovery ........................................................................................................................................... 93
Recovering using HP Recovery Manager ........................................................................................... 94
What you need to know before you get started ............................................................. 94
Using the HP Recovery partition (select products only) ................................................. 95
Using HP Recovery media to recover .............................................................................. 95
Changing the computer boot order ................................................................................ 96
Removing the HP Recovery partition (select products only) ......................................... 96
13 Backup and recovery – Windows 8 ............................................................................................................... 97
Backing up your information ............................................................................................................................... 97
Performing a system recovery ............................................................................................................................ 99
Using f11 recovery tools ................................................................................................................... 99
Using Windows 8 operating system media (purchased separately) .............................................. 100
Using Windows Refresh for quick and easy recovery ..................................................................... 101
Remove everything and reinstall Windows .................................................................................... 101
vii
Using HP Software Setup ................................................................................................................ 102
14 Power cord set requirements .................................................................................................................... 103
Requirements for all countries .......................................................................................................................... 103
Requirements for specic countries and regions ............................................................................................. 104
15 Recycling ................................................................................................................................................ 107
Index ........................................................................................................................................................... 109
viii

1 Product description

Category Description
Product name HP Pavilion Notebook 17
Processors AMD™ A8-7410 (2.2 GHz, SC turbo up to 2.5 GHz), Max 1600 MHz/2 MB L2, quad core 15 W
A10-8700P (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 W
A4-6210 (1.8 GHz), 1600 MHz/2 MB L2, quad core 15 W
A6-6310 (1.8 GHz, up to 2.4 GHz), 1600 MHz/2 MB L2, quad core 15 W
Chipset AMD Integrated SOC FCH
Graphics Internal graphics:
AMD Radeon™ R5 Graphics
AMD Radeon R6 Graphic
AMD Radeon R3 Graphics
AMD Radeon R4 Graphics
Switchable discrete graphics:
AMD Radeon R7 M360 (Meso-XT) with up to 2048 MB of dedicated video memory (256 Mx16 DDR3 900 MHz x 4 PCs, 1 GHz bridge to 900 MHz), TDP 25 W
AMD R7 M360 (Meso-XT) with up to 2048 MB of dedicated video memory (256Mx16 DDR3 900MHz x 4 PCs, 1GHz bridge to 900MHz) (i5/i7 processors)
Support HD Decode, DX11, and PX7
Support Dual Graphics
AMD Radeon R8 M355DX M365DX Dual Graphics
Panel 16:9 Ultra Wide Aspect Ratio (43.9-cm 17.3in), HD, WLED, SVA, LVDS BrightView, (1600x900) wedge display, 6.0 mm;
typical brightness: 220 nits (non-touch screen only)
16:9 Ultra Wide Aspect Ratio (43.9-cm 17.3in), HD, WLED, SVA, LVDS, AntiGlare, (1600×900) wedge display, 6.0 mm; typical brightness: 220 nits (Touch screen only)
16:9 Ultra Wide Aspect Ratio (43.9-cm 17.3in), FHD, WLED, SVA, AntiGlare, (1920×1080) at display, 4.0 mm; UWVA, eDP typical brightness: 220 nits (non-touch/touch screen)
Touch screen with ush glass, multi-touch enabled (select models only)
Supports LVDS (co-layout with eDP1.3+PSR)
Supports eDP1.3 without PSR
Memory Two SODIMM slots - NON customer accessible / upgradeable
DDR3L-1600-MHz Single Channel Support
DDR3L-1600-MHz Dual Channel Support
Supports up to 16 GB of system RAM in the following congurations:
16384-MB total system memory (8192×2)
12288-MB total system memory (8192×1) + (4096×1)
1
Category Description
8192-MB total system memory (8192×1) or (4096×2)
6144-MB total system memory (4096×1) + (2048×1)
4096-MB total system memory (4096×1) or (2048×2)
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses
7 mm/9.5 mm share the same bracket
Accelerometer / HDD protection support
Single HDD congurations:
2-TB, 5400-rpm, 9.5-mm
1-TB, 5400-rpm, 9.5-mm
750-GB, 5400-rpm, 9.5-mm
500-GB, 5400-rpm, 7.0-mm
Hybrid HDD congurations:
1-TB, 5400-rpm, 9.5-mm SSHD w/8GB NAND
Optical drive Fixed, serial SATA, 9.5-mm tray load
DVD+/-RW Double-Layer SuperMulti
Supports M-disc
Audio/video HP TrueVision HD: HD camera (xed, no tilt with activity LED, 1280×720 by 30 frames per second)
Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression
Dual speakers
Enable HP Noise Cancellation
HD audio
B&O Play
Sensors Accelerometer
Ethernet Integrated 10/100 network interface card (NIC)
Wireless Intel WiDi support
Compatible with Miracast-certied devices
Integrated Wireless options with single antenna (M.2/PCIe):
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter
Integrated Wireless options with dual antenna (M.2/PCIe):
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter for use with Windows 10
Compatible with Miracast-certied devices
Internal card expansion
One M.2 slot for WLAN
2 Chapter 1 Product description
Category Description
External media card
Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz
Keyboard/ pointing devices
Power requirements
HP Multi-Format Digital Media Card Reader
Support SD/SDHC/SDXC
Push-Push Insertion/Removal
Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (1 on left side, one on right side)
USB 2.0 (1 on left side)
AC Smart Pin adapter plug
Headphone jack/Microphone jack
Full size standard textured island-style keyboard with numeric keypad
Full size standard three coat paint island-style backlit keyboard with numeric keypad
ClickPad with multi-touch gestures, 2-nger scrolling, and pinch-zoom enabled
Taps enabled by default
Support Win8 Modern Trackpad Gestures
Battery:
4-cell, 41-Whr, 2.8Ah, li-ion battery
AC adapters:
AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics only)
AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics in India/China only)
AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only)
1 meter power cord
Battery life enhancement
Security Security Lock
Operating system
Serviceability End-user replaceable parts:
Preinstalled:
Windows 10
Windows 8.1
Ubuntu
FreeDOS 2.0
AC adapter
Battery
Optical drive
3
4 Chapter 1 Product description
2 Internal components identication
5

Right side

Component Description
(1) Power light
(2) Hard drive light
(3) Audio-out (headphone)/Audio-in (microphone)
combo jack
(4) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
On: The computer is on.
Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display and other unneeded components.
O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
Blinking white: The hard drive is being accessed.
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4–conductor
connector that supports both audio-out (headphone) and audio­in (microphone).
external drive, printer, scanner or USB hub.
(5) HDMI port Connects an optional video or audio device, such as a high-
(6) Vent Enables airow to cool internal components.
(7) Security cable slot Attaches an optional security cable to the computer.
6 Chapter 2 Internal components identication
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI) device.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or stolen.

Left side

Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter/battery light
(3) RJ-45 (network) jack/status lights Connects a network cable.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(5) Memory card reader Reads optional memory cards that enable you to store, manage,
White: The AC adapter is connected and the battery is fully charged.
Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.
Amber: The AC adapter is connected and the battery is charging.
O: The battery is not charging.
White: The network is connected.
Amber: Activity is occurring on the network.
external drive, printer, scanner or USB hub.
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
Press in on the card, and then remove it from the memory card reader.
(6) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(7) Optical drive Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(8) Optical drive eject button Opens the optical drive tray.
Left side 7

Display (dual WLAN)

Component Description
(1) Internal display switch Turns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2) WLAN antennas* (2) Sends and receives wireless signals to communicate with wireless
(3) Internal microphones (2) Records sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam
or –
3D camera (select products only)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
local area networks (WLANs).
Records video and captures photographs. Some models allow you to video conference and chat online using streaming video.
8 Chapter 2 Internal components identication

Display (Touchscreen)

Component Description
(1) Internal display switch Turns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2) Internal microphones (2) Records sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam
or –
3D camera (select products only)
(5) WLAN antennas* (2) Sends and receives wireless signals to communicate with wireless
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
Records video and captures photographs. Some models allow you to video conference and chat online using streaming video.
local area networks (WLANs).
Display (Touchscreen) 9
Top

TouchPad

Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 Internal components identication

Lights

Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Mute light
On: The computer is on.
Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display and other unneeded components.
O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
letters.
Amber: Computer sound is o.
O: Computer sound is on.
Top 11

Buttons and speakers

Component Description
(1) Power button
(2) Speakers (2) Produce sound.
When the computer is o, press the button to turn on the computer.
When the computer is on, press the button briey to initiate Sleep.
When the computer is in the Sleep state, press the button briey to exit Sleep.
When the computer is in Hibernation, press the button briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button down for at least 5 seconds to turn o the computer.
12 Chapter 2 Internal components identication

Keys

Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the backlight
keyboard feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external
numeric keypad.
Top 13

Bottom

Component Description
(1) Vents (4) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.
(2) Battery lock Locks the battery in the battery bay.
(3) Battery bay Holds the battery.
(4) Battery release latch Releases the battery.
14 Chapter 2 Internal components identication

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Computer major components 15
Item Component Spare part
number
(1) Display assembly[43.9-cm 17.3-in] HD/FHD, touch, non-touchscreen
NOTE: Touch displays are spared both as entire hinge-ups and at the subcomponent level.
Non-touch displays are only spared at the subcomponent level.
NOTE: For display assembly spare part information, see Display assembly subcomponents on page 19.
(2) Top cover/keyboard (ash silver) (the keyboard and top cover are spared together)
For use in Belgium 809302-A41
For use in the Czech Republic and Slovakia 809302-FL1
For use in Denmark, Finland, and Norway 809302-DH1
For use in French Canada 809302-DB1
For use in France 809302-051
For use in Germany 809302-041
For use in Greece 809302-151
For use in Hungary 809302-211
For use in Italy 809302-061
For use in the Netherlands 809302-B31
For use in Portugal 809302-131
For use in Romania 809302-271
For use in Russia 809302-251
For use in Saudi Arabia 809302-171
For use in Slovenia 809302-BA1
For use in Switzerland 809302-BG1
For use in Turkey 809302-141
For use in the United Kingdom 809302-031
For use in the United States 809302-001
For use in Spain 809302-071
Top cover/keyboard (black)
For use in the United States (non-touchscreen) 809303-001
For use in French Canada (non-touchscreen) 809303-DB1
For use in the United States (touchscreen) 836859-001
For use in French Canada (touchscreen) 836860-001
(3) Touchpad (includes bracket) 811552-001
Touchpadfor pale gold models (includes bracket) 836868-001
(4) Touchpad bracket (inlcuded with Touchpad)
(5) Touchpad rear bracket (inlcuded with Touchpad)
16 Chapter 3 Illustrated parts catalog
Item Component Spare part
number
(6) Battery connector cable (includes the optical drive connector cable) 810928-001
(7) Speakers (includes left and right speakers and cable) 809316-001
(8) System board (includes replacement thermal materials):
All system boards use the following part numbers:
xxxxxx-001: Without the Windows operating system
xxxxxx-501: Windows 8.1 Standard
xxxxxx-601: Windows 10
For use in models with UMA graphics
For use in models with discrete graphics (AMD R7 M360 (Meso-XT)):
(9) WLAN module:
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter 784644-005
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 792609-005
AMD A4-6210 UMA LVDS (1.8 GHz), 1600 MHz/2 MB L2, quad core 15 W 809397-xxx
AMD A6-6310 UMA LVDS (1.8 GHz, up to 2.4 GHz), 1600 MHz/2 MB L2, quad core 15 W 809398-xxx
AMD A8-7410 UMA LVDS (2.2 GHz, SC turbo up to 2.5 GHz), Max 1600 MHz/2 MB L2, quad core 15 W809399–xxx
AMD A10-8700P LVDS (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 W 809400—xxx
AMD A10-8700P (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 W eDP 809402–xxx
AMD A8-7410 discrete R7M360 LVDS (2.2 GHz, SC turbo up to 2.5 GHz), Max 1600 MHz/2 GB L2, quad core 15 W
AMD A8-7410 discrete R7M360 LVDS (2.2 GHz, SC turbo up to 2.5 GHz), Max 1600 MHz/2 GB L2, quad core 15 W eDP
AMD A10-8700P R7M360 (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 W eDP
AMD A10-8700P R7M360 LVDS (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 W
809401-xxx
810937–xxx
809403–xxx
810936–xxx
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter 792608-005
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter for Windows 10 806723-005
(10) Optical Drive Connector Cable Kit (includes the battery connector cable) 810928–001
(11) USB board (includes cable) 809927-001
(12) Power button board (includes cable) 809310-001
(13) Memory module (PC3L, 12800, 1600-MHz):
8-GB 693374-005
4 GB 691740-005
2 GB 691739-005
(14) Power connector cable 809295-001
Computer major components 17
Item Component Spare part
number
(15) Heat sink assembly (includes replacement thermal materials):
For use in models with discrete AMD Radeon R7 M360 (Meso-XT) graphics 806760-001
For use in models with discrete graphics 809105-001
For use in models with UMA graphics AMD Radeon R5 806759-001
For use in models with UMA AMD Radeon R6 graphics 809104-001
(16) Fan 806747-001
(17) RTC battery 811080-001
(18) Hard drive (does not include bracket):
For spare part numbers and details, see Mass storage devices on page 22.
(19) Hard drive bracket 809296-001
(20) DVD+/-RW Double-Layer SuperMulti Drive
For spare part numbers and details, see Mass storage devices on page 22.
(21) Battery (4-cell, 41-Whr, 2.8-Ah Li-ion) 800049-001
(22) Bottom cover
For use in violet purple models 809290-001
For use in sunset red models 809286-001
For use in blizzard white models 809287-001
For use in cobalt blue models 809288-001
For use in natural silver models 809285-001
For use in peachy pink models 809289-001
For use in sparkling black models 810949–001
For use in pale gold models 836858-001
Base enclosure hinge caps (not pictured), (left and right) 809312-001
Rubber screw covers (not pictured) 809314-001
18 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number
(1) Display bezel (includes screw covers) 809291-001
(2) Touch screen sensor touch screen sensor is spared with the display panel
(3) Webcam/microphone moduletouch screen 810961-001
Webcam/microphone module touch screen and non-touch screen 806758-001
(4) Display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]; includes screw covers)
Antiglare HD+ touch screen 809300-001
Antiglare FHD+ touch screen 809301-001
WLED Brightview HD+ non-touch screen 809313-001
WLED Antiglare FHD non-touch screen 809347-001
Display assembly subcomponents 19
Item Component Spare part number
(5) Panel Bracket (included with the Display Panel touch screen)
(6) Display cable HD non-touch screen (includes screw covers) 809292-001
Display cable FHD non-touch screen (includes screw covers) 809293-001
Display cable FHD touch screen (includes screw covers) 809294-001
Display cable HD touch screen (includes screw covers) 809932-001
(7) Antennas touch screen (includes wireless antenna cables and transceivers; includes screw
covers)
Antennas non-touch screen (includes wireless antenna cables and transceivers; includes
screw covers)
(8) Hinges touch screen (left and right, includes screw covers) 809299-001
Hinges HD non-touch screen (left and right, includes screw covers) 809297-001
Hinges FHD non-touch screen (left and right, includes screw covers) 809298-001
(9) Display enclosure:
Cobalt blue models touch screen 809281-001
Sunset red models touch screen 809280-001
Blizzard white models touch screen 809284-001
Natural silver models touch screen 809279-001
Violet purple models touch screen 809283-001
Peachy pink models touch screen 809282-001
Cobalt blue models non-touchsceen 809275-001
Sunset red models non-touchsceen 809274-001
Blizzard white models non-touchsceen 809278-001
809272-001
809271-001
Natural silver models non-touchsceen 809273-001
Violet purple models non-touchsceen 809277-001
Peachy pink models non-touchsceen 809276-001
Sparkling black models non-touch screen 810947-001
Sparkling black models for use with touch screen 810948-001
Pale gold models non-touch screen 836856-001
Pale gold models for use with touch screen 836857-001

Miscellaneous parts

Component
HP Smart AC adapter:
65-W, non-PFC, 3P 4.5 mm 710412-001
20 Chapter 3 Illustrated parts catalog
Spare part number
Component Spare part number
45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the People’s Republic of China and India)
Power cord (3-pin, black, 1.0-m):
For use in Denmark 755530-081
For use in Europe, the Middle East, and Africa 755530-021
For use in North America 755530-001
For use in Switzerland 755530-111
For use in the United Kingdom and Singapore 755530-031
For use in Australia 755530–011
Rubber Kit (includes front and rear feet) 809314-001
Screw Kit 809315-001
HDMI to VGA adapter 701943-001
741727-001
Miscellaneous parts 21

Mass storage devices

Item Component Spare part number
(1) DVD+/-RW Double-Layer SuperMulti Drive
For use in natural silver models 809304-001
For use in blizzard white models 809305-001
For use in cobalt blue models 809307-001
For use in peachy pink models 809308-001
For use in violet purple models 809309-001
For use in sunset red models 809306-001
For use in sparkling black models 810950–001
Battery/Optical drive cable kit 810928-001
(2) Hard drive (does not include bracket):
2-TB, 5400-rpm, 2.5-inch 801808-005
1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005
1-TB, 5400-rpm, 2.5-in 778192-005
750-GB, 5400-rpm, 2.5-in 778190-005
500-GB, 5400-rpm, 2.5 inch 778186-005
Hard drive hardware kit (not illustrated) 809296-001
(2a) Side brackets (left and right)
(2b) Connector
22 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:
Flat-bladed screwdriver
Magnetic screwdriver
Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.
Tools required 23

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
24 Chapter 4 Removal and replacement procedures preliminary requirements
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Typical electrostatic voltage levels
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
Always be properly grounded when touching a component or assembly.
Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
Cover the workstation with approved static-shielding material.
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
Avoid contact with pins, leads, or circuitry.
Turn o power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 25
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of one megohm resistance
Static-dissipative tables or oor mats with hard ties to the ground
Field service kits
eective, the conductive must be worn in contact with the skin.
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
26 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported
by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.

Battery

There are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer Self­Repair parts. Make special note of each screw size and location during removal and replacement.
Description Spare part number
4-cell, 41-Whr, 2.8-Ah Li-ion battery 800049-001
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
To remove the battery:
1. Position the computer upside down on a at surface.
2. Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.
Component replacement procedures 27
3. Rotate the battery upward (3), and then remove the battery from the computer (4).

Optical drive

Description Spare part number
Optical drive (DVD+/-RW Double-Layer SuperMulti)
For use in natural silver models 809304-001
For use in blizzard white models 809305-001
For use in cobalt blue models 809307-001
For use in peachy pink models 809308-001
For use in violet purple models 809309-001
For use in sunset red models 809306-001
For use in sparkling black models 810950-001
Before removing the optical drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 27).
To remove the optical drive:
1. Remove the Phillips PM2.5×7.0 screw (1) that secures the optical drive to the computer.
28 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2. Remove the optical drive (2) by sliding it out of the optical drive bay.
Reverse this procedure to reassemble and install the optical drive.
Component replacement procedures 29
30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are many screws that must be removed, replaced, or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and location during removal and replacement.
Component replacement procedures 31

Bottom cover

Description Spare part number
Bottom cover hinge caps 809312-001
Rubber screw covers 809314-001
Bottom cover
For use in violet purple models 809290-001
For use in sunset red models 809286-001
For use in blizzard white models 809287-001
For use in cobalt blue models 809288-001
For use in natural silver models 809285-001
For use in peachy pink models 809289-001
For use in twinkling black models 810949-001
Top cover/keyboard ash silver
For use in Belgium 809302-A41
For use in the Czech Republic and Slovakia 809302-FL1
For use in Denmark, Finland, and Norway 809302-DH1
For use in French Canada 809302-DB1
For use in France 809302-051
For use in Germany 809302-041
For use in Greece 809302-151
For use in Italy 809302-061
For use in the Netherlands 809302-B31
For use in Portugal 809302-131
For use in Romania 809302-271
For use in Russia 809302-251
For use in Spain 809302-071
For use in Slovenia 809302-BA1
For use in Switzerland 809302-BG1
For use in the United Kingdom 809302-031
For use in the United States 809302-001
For use in Hungary 809302-211
Top cover/keyboard black
For use in the United States 809303-001
For use in French Canada 809303-DB1
32 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Description Spare part number
For use in the United States (touchscreen) 836859-001
For use in French Canada (touchscreen) 836860-001
Before removing the bottom cover, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 27).
5. Remove the optical drive (see Optical drive on page 28).
To remove the bottom cover:
1. Position the computer upside down with the front toward you.
2. Remove the four Phillips PM2.5×12.0 screws (1) that secure the hinge covers to the computer, and then
lift the covers o the computer (2).
Component replacement procedures 33
3. Remove the two screw covers (1) from near the battery bay.
Remove the two Phillips PM2.5×6.5 screws from near the battery bay (2).
Remove the two Phillips PM2.0×2.0 at screws from the optical drive bay (3).
4. Remove the seventeen Phillips PM screws that secure the top cover to the computer.
34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5. Use a non-marking tool to disengage the bottom cover from the computer. Work around the seams on
all sides of the computer.
CAUTION: To avoid damaging the cover, do not pry the cover near the optical drive bay.
Reverse this procedure to install the bottom cover.

Remove Display

NOTE: The display panel can be removed once the bottom cover is removed. See the Display assembly,
touch on page 62 or the Display assembly, non-touch on page 57 sections for disassembling the non
touch screen and the touch screen display.
Component replacement procedures 35

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket.
Description Spare part number
2-TB, 5400-rpm, 2.5-inch 801808-005
1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005
1-TB, 5400-rpm, 2.5-in 778192-005
750 GB, 5400 rpm, 2.5 in 778190-005
500-GB, 5400-rpm, 7 mm, hybrid 8 GB SSD 778186-005
Hard Drive Hardware Kit (brackets and connector) 809296-001
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 27).
5. Remove the optical drive (see Optical drive on page 28).
6. Remove the bottom cover (see Bottom cover on page 32).
To remove the hard drive:
1. Disconnect the hard drive cable from the system board (1).
36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Lift the hard drive from the computer (2).
3. Disconnect the hard drive connector and cable (1) from the hard drive.
4. To disassemble the hard drive, pull the brackets away from each side of the hard drive (2).
Reverse this procedure to reassemble and install the hard drive.

WLAN module

Description
Spare part number
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter 784644-005
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 792609-005
Component replacement procedures 37
Description Spare part number
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter 792608-005
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter 806723-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 27).
5. Remove the optical drive (see Optical drive on page 28).
6. Remove the bottom cover (see Bottom cover on page 32).
To remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN
antenna cable is connected to the WLAN module Aux terminal.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 39

RTC battery

Description Spare part number
RTC battery 811080-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 27).
5. Remove the optical drive (see Optical drive on page 28).
6. Remove the bottom cover (see Bottom cover on page 32).
To remove the RTC battery:
1. Access the system board.
2. Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
(2).
Reverse this procedure to install the RTC battery.
40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Memory module

Description Spare part number
8-GB (PC3L, 12800, 1600-MHz) 693374-005
4-GB (PC3L, 12800, 1600-MHz) 691740-005
2-GB (PC3L, 12800, 1600-MHz) 691739-005
Before removing a memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 27).
5. Remove the optical drive (see Optical drive on page 28).
6. Remove the bottom cover (see Bottom cover on page 32).
To remove a memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
Component replacement procedures 41
Fan
NOTE: The fan spare part kit includes replacement thermal materials.
Description Spare part number
Fan 806747-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are aected by high external temperatures, system power consumption, power management/battery conservation congurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.
Before removing the fan/heat sink assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 27).
5. Remove the optical drive (see Optical drive on page 28).
6. Remove the bottom cover (see Bottom cover on page 32).
To remove the fan:
1. Position the computer upright and open it.
2. Disconnect the fan cable (1) from the system board.
3. Remove the two Phillips PM3.0×3.0 screws (2) that secure the fan to the computer.
42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the fan from the computer (3).
Reverse this procedure to install the fan.

Heat sink assembly

NOTE: The heat sink assembly spare part kit includes replacement thermal materials.
Description Spare part number
For use in models with UMA graphics AMD Radeon R5 806759-001
For use in models with discrete AMD Radeon R7 M360 (Meso-XT) graphics 806760-001
For use in models with UMA AMD Radeon R6 graphics 809104-001
For use in models with discrete graphics 809105-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are aected by high external temperatures, system power consumption, power management/battery conservation congurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.
Before removing the heat sink assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
Component replacement procedures 43
4. Remove the battery (see Battery on page 27).
5. Remove the optical drive (see Optical drive on page 28).
6. Remove the bottom cover (see Bottom cover on page 32).
7. Remove the fan (see Fan on page 42).
To remove the heat sink assembly:
1. Position the computer upright and open it..
2. If you have a model with discrete graphics, In the order indicated, remove the six Phillips PM2.0×3.0
screws
3. Remove the heat sink (2) from the system board.
(1) that secure the heat sink to the system board.
4. If you have a model with UMA graphics, In the order indicated, remove the six Phillips PM2.0×3.0 screws
(1) that secure the heat sink to the system board.
44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5. Remove the heat sink (2) from the system board.
Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4).
UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2).
Component replacement procedures 45
Reverse this procedure to reassemble and install the heat sink assembly.
46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Optical drive connector

Description Spare part number
Optical drive connector (included in the power connector kit) 810928-001
Before removing the optical drive connector, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 27).
5. Remove the optical drive (see Optical drive on page 28).
6. Remove the bottom cover (see Bottom cover on page 32).
To remove the optical drive connector:
1. Position the computer upright.
2. Disconnect the optical drive connector cable from the system board (1).
3. Remove the two Phillips PM2.5×3.0 screws (2) that secure the optical drive connector to the computer.
4. Remove the optical drive connector and cable (3).
Reverse this procedure to install the optical drive connector.
Component replacement procedures 47

System board

NOTE: The system board spare part kit includes replacement thermal materials.
Description Spare part
number
System board (includes replacement thermal materials):
All system boards use the following part numbers:
xxxxxx-001: Without the Windows operating system
xxxxxx-501: Windows 8.1 Standard
xxxxxx-601: Windows 10
AMD A4-6210 UMA LVDS (1.8 GHz), 1600 MHz/2 MB L2, quad core 15 W 809397-xxx
AMD A6-6310 UMA LVDS (1.8 GHz, up to 2.4 GHz), 1600 MHz/2 MB L2, quad core 15 W 809398-xxx
AMD A8-7410 UMA LVDS (2.2 GHz, SC turbo up to 2.5 GHz), Max 1600 MHz/2 MB L2, quad core 15 W 809399–xxx
AMD A10-8700P LVDS (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 W 809400—xxx
AMD A10-8700P (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 W eDP 809402–xxx
For use in models with discrete graphics (AMD R7 M360 (Meso-XT)):
AMD A8-7410 discrete R7M360 LVDS (2.2 GHz, SC turbo up to 2.5 GHz), Max 1600 MHz/2 GB L2, quad core 15 W 809401-xxx
AMD A8-7410 discrete R7M360 LVDS (2.2 GHz, SC turbo up to 2.5 GHz), Max 1600 MHz/2 GB L2, quad core 15 W eDP
AMD A10-8700P R7M360 (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 W eDP 809403–xxx
AMD A10-8700P R7M360 (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 W LVDS 810936–xxx
810937–xxx
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 27).
5. Remove the optical drive (see Optical drive on page 28).
6. Remove the bottom cover (see Bottom cover on page 32).
7. Remove the fan (see Fan on page 42).
8. Remove the heat sink (see Heat sink assembly on page 43).
NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
Memory modules (see Memory module on page 41)
WLAN module (see WLAN module on page 37)
48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Heat sink assembly (see Heat sink assembly on page 43)
Fan (see Fan on page 42)
To remove the system board:
1. Position the computer upright, and then disconnect the following cables from the system board:
(1): Clickpad cable
(2): Touchpad cable
(3): Hard drive cable
(4): Optical drive cable
(5): Keyboard cable
(6): Power connector cable
(7): Display cable
(8): Speaker cable
(9): Power button board
2. Remove the four Phillips PM2.0×3.0 screws (1) that secure the system board to the computer.
Component replacement procedures 49
3. Lift the right side of the system board, and then lift the right side of the system board up to gain access
to the USB board cable and connector underneath (2).
4. Disconnect the USB board cable from the connector under the system board. See USB board
on page 51 for cable removal instructions.
Reverse this procedure to install the system board.
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

USB board

Description Spare part number
USB board (includes cable) 809927-001
Before removing the USB board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 27).
5. Remove the optical drive (see Optical drive on page 28).
6. Remove the bottom cover (see Bottom cover on page 32).
To remove the USB board:
1. Position the computer upright.
2. Disconnect the larger cable from the system board (1).
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
3. Disconnect the smaller cable from the USB board that routes to the power button board (2)
4. Remove the two Phillips PM2.5×3.0 screws (3) that secure the USB board to the computer.
5. Remove the USB board (4).
Reverse this procedure to install the USB board.
Component replacement procedures 51

Speakers

Before removing the speakers, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 27).
5. Remove the optical drive (see Optical drive on page 28).
6. Remove the bottom cover (see Bottom cover on page 32).
7. Remove the system board (see System board on page 48).
To remove the speakers:
1. Remove the speaker wire from the clips between the speakers (1).
Description Spare part number
Speakers (includes left and right speakers and cable) 809316-001
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
2. Remove the display cable from the channel at the top of the left speaker (2), (3).
3. Remove the two Phillips screws (4)
4. Remove the speakers from the computer (5).
Reverse this procedure to install the speakers.
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Power button board

Description Spare part number
Power button board (includes cable) 809310-001
Before removing the power button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 27).
5. Remove the optical drive (see Optical drive on page 28).
6. Remove the bottom cover (see Bottom cover on page 32).
7. Remove the system board (see System board on page 48).
To remove the power button board:
1. Disconnect the calbe (1).
2. Remove the Phillips PM2.0×2.5 screw (2) that secures the power button board to the computer.
3. Remove the power button board from the computer (3).
Reverse this procedure to install the power button board and cable.
Component replacement procedures 53

Power connector

Description Spare part number
Power connector cable 809295-001
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 27).
5. Remove the optical drive (see Optical drive on page 28).
6. Remove the bottom cover (see Bottom cover on page 32).
7. Remove the system board (see System board on page 48).
To remove the power connector cable:
1. Pull the tab away from the connector (1).
2. Remove the cable (2) from the left hinge that sits above the power connector.
3. Remove the power connector (3) from the computer.
Reverse this procedure to install the power connector cable.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

TouchPad

Before removing the TouchPad, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 27).
5. Remove the optical drive (see Optical drive on page 28).
6. Remove the bottom cover (see Bottom cover on page 32).
7. Remove the system board (see System board on page 48).
To remove the TouchPad:
Description Spare part number
TouchPad board (includes bracket) 811552-001
TouchPad board in pale gold (includes bracket) 836868-001
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
1. Remove the three Phillips PM2.5×3.0 screws (1) that secure the TouchPad bracket to the computer.
2. Remove the bracket (2).
3. Lift the keyboard cable (1) to gain access to the TouchPad screws.
4. Remove the three broadhead Phillips PM2.0×2.0 screws (2) that secure the rear bracket and the
TouchPad to the computer.
Component replacement procedures 55
5. Lift the bottom of Touchpad and rear bracket up, and then pull it away from computer.(3).
NOTE: When installing the TouchPad, note that the metal protrusion that extents from the touchpad is
installed UNDER the keyboard shield (4).
Reverse this procedure to install the touchpad.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Display assembly, non-touch

Component Spare part number
Display bezel (includes screw covers) 809291-001
Webcam/microphone module non-touch screen 806758-001
Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]; includes screw covers)
WLED Brightview HD+ non-touch screen 809313-001
WLED Antiglare FHD non-touch screen 809347-001
Display cable HD non-touch screen (includes screw covers) 809292-001
Display cable FHD non-touch screen (includes screw covers) 809293-001
Antennas non-touch screen (includes wireless antenna cables and transceivers; includes screw
covers)
Hinges HD non-touch screen (left and right, includes screw covers) 809297-001
Hinges FHD non-touch screen (left and right, includes screw covers) 809298-001
Display enclosure:
Cobalt blue models 809275-001
Sunset red models 809274-001
Blizzard white models 809278-001
Natural silver models 809273-001
Violet purple models 809277-001
Peachy pink models 809276-001
Sparkling black models non-touch screen 810947-001
Pale gold models non-touch screen 836856-001
809271-001
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 27).
5. Remove the optical drive (see Optical drive on page 28).
6. Remove the bottom cover (see Bottom cover on page 32).
To remove the display assembly:
1. Position the computer upside down with the display partially open.
2. Remove the four Phillips PM2.5×5.0 screws (1) that secure the display assembly to the computer.
3. Open the display to rotate the hinges upward to an angle (2).
Component replacement procedures 57
4. Separate the display assembly from the computer (3).
If it is necessary to replace any of the display assembly subcomponents:
1. Pry up on each side of the display to disengage the cover and remove the display cover.
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Turn the display with the bezel down and the back of the panel up. Disconnect the display cables from
the panel and bezel(1), (2). Release the connections (3), (4) and lift the panel (5).
3. To remove the webcam/microphone module, position the display assembly with the top edge toward
you.
4. Disconnect the webcam/microphone module (1) and remove from the display (2).
.
1. To remove the display from the bezel.
Component replacement procedures 59
a. Position the display assembly with the top edge toward you.
b. Remove the two Phillips PM2.0×3.0 screws that secure the display panel to the top of the bezel (1).
c. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the base of the bezel
(2).
d. Lift the top of the panel (3).
2. To remove the display hinges:
Remove the four screws on the display hinges (1) and slide the display hinges o of the panel (2).
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the
clips (1) built into the back of the display, and then remove the antenna cables and transceivers (2).
Antennas for non-touch models are available using spare part number 809271-001.
NOTE: Number of antennas and transceivers may vary.
4. To remove the display/webcam cable, disconnect the cable (1).
5. Remove the cable from the clips built into the display panel (2), and then remove the cable from the
display (3).
6. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.
Reverse this procedure to reassemble and install the display assembly.
Component replacement procedures 61

Display assembly, touch

Component Spare part number
Display bezel (includes screw covers) 809291-001
Touch screen connector board spared with the display panel
Webcam/microphone module touch screen 810961-001
Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]; includes screw covers)
Antiglare HD+ touch screen 809300-001
Antiglare FHD+ touch screen 809301-001
Panel Bracket (included with the Display Panel touch screen)
Display cable FHD touch screen (includes screw covers) 809294-001
Display cable HD touch screen (includes screw covers) 809932-001
Antennas touch screen (includes wireless antenna cables and transceivers; includes screw covers) 809272-001
Hinges touch screen (left and right, includes screw covers) 809299-001
Display enclosure:
Cobalt blue models touch screen 809281-001
Sunset red models touch screen 809280-001
Blizzard white models touch screen 809284-001
Natural silver models touch screen 809279-001
Violet purple models touch screen 809283-001
Peachy pink models touch screen 809282-001
Sparkling black models for use with touch screen 810948-001
Pale gold models for use with touch screen 836857-001
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 27).
5. Remove the optical drive (see Optical drive on page 28).
6. Remove the bottom cover (see Bottom cover on page 32).
To remove the display assembly:
1. Position the computer on its side, partially open.
2. Remove the four Phillips PM2.5×5.0 screws (1) that secure the display assembly to the computer.
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Open the display to rotate the hinges upward to an angle (2).
4. Separate the display assembly from the computer (3).
If it is necessary to replace any of the display assembly subcomponents:
1. To remove the display cover:
a. Pry up on each side of the display to disengage the cover and remove the back cover.
Component replacement procedures 63
b. Turn the display with the bezel down and the back of the panel up. Disconnect the display cables
from the panel and bezel(1), (2). Release the connections (3), (4) and lift the panel (5).
2. To remove the webcam/microphone module, position the display assembly with the top edge toward
you.
a. Disconnect the cable (1) from the module.
b. Remove the webcam/microphone module from the display (2).
3. To remove the display panel:
a. Position the display assembly with the top edge toward you.
b. Remove the six Phillips PM2.0×1.5 screws (1) that secure the display panel to the bezel.
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
c. Lift the top of the panel (2).
4. To remove the display hinges:
a. Remove the six Phillips PM2.5×2.0 screws (1) from the bottom of the hinges, and the two Phillips
PM2.0×2.5 screws from the top of the hinges that secure the display hinges to the display.
b. Remove the display hinges (2).
Component replacement procedures 65
5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the
clips (1) built into the display enclosure, peel the transceivers from the enclosure (2), and then remove the antenna cables and transceivers.
The antennas are available using spare part number 811201-001.
NOTE: Number of antennas and transceivers may vary.
6. To remove the display/webcam cable, disconnect the cable (1).
7. Remove the cable from the clips built into the display panel (2), and then remove the cable from the
display (3).
8. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.
Reverse this procedure to reassemble and install the display assembly.
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Remove the touch screen sensor
1. Place the panel bezel face down.
2. Release the sensor clips (1) and remove the sensor (2).
Component replacement procedures 67
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Computer Setup (BIOS), TPM, and
HP Sure Start – Windows 10

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
Start Computer Setup.
Computers or tablets with keyboards:
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Tablets without keyboards:
Turn o the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup.
Using Computer Setup 69

Navigating and selecting in Computer Setup

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your nger to make selections.
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
or –
Select Main, select Ignore Changes and Exit, and then press enter.
To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 69.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3. Follow the on-screen instructions.
4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
70 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing and troubleshooting the le.
Determining the BIOS
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if you are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 69.
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of
the screen, and then follow the on-screen instructions.
or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 71.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. Make a note of the date, name, or other identier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
Using Computer Setup 71
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
Computers or tablets with keyboards:
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu.
Tablets without keyboards:
Turn o the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
2. Select a boot device, then press enter.
72 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup (BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Starting Computer Setup on page 69.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.
TPM BIOS settings (select products only) 73
74 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10
8 Computer Setup (BIOS), MultiBoot, and
System Diagnostics – Windows 8

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Using Computer Setup 75
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.

Restoring default settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select File > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the default settings.
76 Chapter 8 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing and troubleshooting the le.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, select the HP Support Assistant app.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:
Using Computer Setup 77
1. From the Start screen, type e, and then click File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.

Using MultiBoot

About the boot device order

As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or les that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts.

Choosing MultiBoot preferences

You can use MultiBoot in the following ways:
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup.
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu.
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted.
78 Chapter 8 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the - key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
Using MultiBoot 79
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select System Conguration > Boot Options, and then press
enter.
4. In the MultiBoot Express Popup Delay (Sec) eld, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting. (When 0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter.
To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter.
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire.
80 Chapter 8 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests may be available in System Diagnostics:
System Tune-Up—This group of additional tests checks your computer to make sure that the main components are functioning correctly. System Tune-Up runs longer and more comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status.
Start-up test—This test analyzes the main computer components that are required to start the computer.
Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.
Memory test—This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately.
Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery.
BIOS Management—You can update or rollback the version of the BIOS on the system. Do not shut down or remove external power during the process. You will be given a conrmation screen before your BIOS is modied. Select BIOS update, BIOS Rollback, or Back to main menu.
You can view system information and error logs or select languages in the System Diagnostics window.
To start System Diagnostics:
1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in
the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc.
Using System Diagnostics 81
82 Chapter 8 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8
9 Using HP PC Hardware Diagnostics (UEFI) in
Windows 10
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must use
the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access BIOS.
To start HP PC Hardware Diagnostics UEFI:
1. Start BIOS:
Computers or tablets with keyboards:
Turn on or restart the computer, quickly press esc.
Tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 83.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.
NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

There are two options to download HP PC Hardware Diagnostics to a USB device:
Download the latest UEFI version:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 83
Download any version of UEFI for a specic product:
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
84 Chapter 9 Using HP PC Hardware Diagnostics (UEFI) in Windows 10
10 Using HP PC Hardware Diagnostics (UEFI) in
Windows 8.1
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
To start HP PC Hardware Diagnostics (UEFI):
1. Start Setup Utility:
Turn on or restart the computer, quickly press esc.
2. Press or tap f2.
The BIOS searches 3 places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 83.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press or tap esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardware Diagnostics to a USB device:
Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version
1. Go to http://hp.com/go/techcenter/pcdiags.
2. Click the UEFI Download link, and then select Run.
Option 2: Support and Drivers pages—Provide downloads for a specic product for earlier and later versions
1. Go to http://www.hp.com.
2. Point to Support, located at the top of the page, and then click Download Drivers.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 85
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
86 Chapter 10 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1
11 Specications
Computer specications
Metric U.S.
Dimensions (touch models)
Depth 286.75 mm 11.28 in
Width 418.8 mm 15.14 in
Height (rear) 27.15 mm 1.06 in
Weight
Touch
Non-touch
Input power
Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating 20°C to 60°C 4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating 15 m to 3,048 m 50 ft to 10,000 ft
Nonoperating 15 m to 12,192 m 50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
2.795 kg 6.17 lb
19.5 V dc @ 2.31 A – 45 W
Computer specications 87
43.9-cm (17.3-in) display specications
Metric U.S.
Active diagonal size 43.9-cm 17.3-in
Thickness 6.0 mm or 4.0 mm 0.157 inch or 0.236 inch
Resolution 1920x1080 (FHD)
1600x900 (HD)
Surface treatment AntiGlare or BrightView
Contrast ratio 300:1 (typical)
Brightness 220 nits (typical)
Viewing angle SVA
Backlight WLED
Companion standard eDP
88 Chapter 11 Specications
Hard drive specications
2-TB* 1-TB* 750-GB* 500-GB*
Dimensions
Height 9.5 mm 9.5 mm 9.5 mm 7.0 mm or 9.5 mm
Length 100.4 mm 100.4 mm 100.4 mm 100.6 mm
Width 69.9 mm 69.9 mm 69.9 mm 70.1 mm
Weight 115.0 g 115.0 g 115.0 g 92.0 g
Interface type SATA SATA SATA SATA
Transfer rate
Synchronous (maximum) 300 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec
Security ATA security ATA security ATA security ATA security
Seek times (typical read, including setting)
Single track 1.4 ms 1.4 ms 1.5 ms 3 ms
Average (read/write) 10 ms 10 ms 11 ms 13 ms
Maximum 12 ms 12 ms 14 ms 24 ms
Logical blocks 3,877,842,922 1,938,921,461 1,465,149,168 1,048,576,000
Disk rotational speed 5400 rpm 5400 rpm 5400 rpm 5400 rpm
Operating temperature 0°C to 60°C (32°F to 140°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Hard drive specications 89
DVD±RW SuperMulti DL Drive specications
Applicable disc Read:
CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD­ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo­CD, Video CD), Multisession CD (Photo-CD, CD­EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD­R, DVD-RW, DVD+R, DVD+RW, DVD-RAM
Center hole diameter 1.5 cm (0.59 in)
Disc diameter
Standard disc 12 cm (4.72 in)
Mini disc 8 cm (3.15 in)
Disc thickness 1.2 mm (0.047 in)
Track pitch 0.74 µm
Access time CD DVD
Random < 175 ms < 230 ms
Full stroke < 285 ms < 335 ms
Audio output level Line-out, 0.7 Vrms
Cache buer 2 MB
Data transfer rate
Write:
CD-R and CD-RW
DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM
24X CD-ROM 3,600 KB/sec
8X DVD-ROM 10,800 KB/sec
24X CD-R 3,600 KB/sec
16X CD-RW 2,400 KB/sec
8X DVD+R 10,800 KB/sec
4X DVD+RW 5,400 KB/sec
8X DVD-R 10,800 KB/sec
4X DVD-RW 5,400 KB/sec
2.4X DVD+R(9) 2,700 KB/sec
5X DVD-RAM 6,750 KB/sec
Transfer mode Multiword DMA Mode
Startup time < 15 seconds
Stop time < 6 seconds
90 Chapter 11 Specications

12 Backup and recovery – Windows 10

This chapter provides information about the following processes. The information in the chapter is standard procedure for most products.

Creating recovery media and backups

Restoring and recovering your system
For additional information, refer to the HP support assistant app.
Type support in the taskbar search box, and then select the HP Support Assistant app.
or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model.
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only)
on page 92. For information on the recovery options that are available using the recovery media, see Using Windows Tools on page 93.
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 94.
NOTE: If storage is 32 GB or less, System Restore is disabled by default.
Creating recovery media and backups 91

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC.
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
You can use Windows tools to create system restore points and create backups of personal information,
Using Windows tools on page 61.
see
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then congures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.
HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required.
To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high­quality blank USB ash drive.
If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
Be sure that the computer is connected to AC power before you begin creating the recovery media.
The creation process can take an hour or more. Do not interrupt the creation process.
If necessary, you can exit the program before you have nished creating all of the recovery DVDs. HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 94.
92 Chapter 12 Backup and recovery – Windows 10
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