HP Pavilion Notebook 17
Models 17-g000 – 17-g099
AMD Models
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
AMD and Radeon are trademarks of Advanced Micro Devices, Inc.. Bluetooth is a trademark owned by its proprietor and used by HewlettPackard Company under license. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Second Edition: August 2015
First Edition: April 2015
Document Part Number: 807264-002
Product notice
This guide describes features that are common to most products. Some features may not be available on your computer.
Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.
To access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block air ow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... |
1 |
2 Internal components dent cat on ................................................................................................................. |
5 |
Right side ............................................................................................................................................................... |
6 |
Left side ................................................................................................................................................................. |
7 |
Display (dual WLAN) ............................................................................................................................................... |
8 |
Display (Touchscreen) ............................................................................................................................................ |
9 |
Top ........................................................................................................................................................................ |
10 |
TouchPad ........................................................................................................................................... |
10 |
Lights ................................................................................................................................................. |
11 |
Buttons and speakers ....................................................................................................................... |
12 |
Keys ................................................................................................................................................... |
13 |
Bottom ................................................................................................................................................................. |
14 |
3 Illustrated parts catalog .............................................................................................................................. |
15 |
Computer major components .............................................................................................................................. |
15 |
Display assembly subcomponents ...................................................................................................................... |
19 |
Miscellaneous parts ............................................................................................................................................. |
20 |
Mass storage devices ........................................................................................................................................... |
22 |
4 Removal and replacement procedures preliminary requirements .................................................................... |
23 |
Tools required ...................................................................................................................................................... |
23 |
Service considerations ......................................................................................................................................... |
23 |
Plastic parts ....................................................................................................................................... |
23 |
Cables and connectors ...................................................................................................................... |
23 |
Drive handling ................................................................................................................................... |
24 |
Grounding guidelines ........................................................................................................................................... |
24 |
Electrostatic discharge damage ........................................................................................................ |
24 |
Packaging and transporting guidelines .......................................................................... |
25 |
Workstation guidelines ................................................................................ |
25 |
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. |
27 |
Component replacement procedures .................................................................................................................. |
27 |
Battery ............................................................................................................................................... |
27 |
Optical drive ....................................................................................................................................... |
28 |
v
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... |
31 |
Component replacement procedures .................................................................................................................. |
31 |
Bottom cover ..................................................................................................................................... |
32 |
Remove Display ................................................................................................................................. |
35 |
Hard drive .......................................................................................................................................... |
36 |
WLAN module .................................................................................................................................... |
37 |
RTC battery ........................................................................................................................................ |
40 |
Memory module ................................................................................................................................ |
41 |
Fan ..................................................................................................................................................... |
42 |
Heat sink assembly ........................................................................................................................... |
43 |
Optical drive connector ..................................................................................................................... |
47 |
System board .................................................................................................................................... |
48 |
USB board .......................................................................................................................................... |
51 |
Speakers ............................................................................................................................................ |
52 |
Power button board .......................................................................................................................... |
53 |
Power connector ............................................................................................................................... |
54 |
TouchPad ........................................................................................................................................... |
55 |
Display assembly, non-touch ............................................................................................................ |
57 |
Display assembly, touch ................................................................................................................... |
62 |
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ......................................................................... |
69 |
Using Computer Setup ......................................................................................................................................... |
69 |
Starting Computer Setup .................................................................................................................. |
69 |
Navigating and selecting in Computer Setup ................................................................................... |
70 |
Restoring factory settings in Computer Setup ................................................................................. |
70 |
Updating the BIOS ............................................................................................................................. |
71 |
Determining the BIOS ..................................................................................................... |
71 |
Downloading a BIOS update ........................................................................................... |
71 |
Changing the boot order using the f9 prompt .................................................................................. |
72 |
TPM BIOS settings (select products only) ........................................................................................................... |
73 |
Using HP Sure Start (select products only) ......................................................................................................... |
73 |
8 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8 ......................................................... |
75 |
Using Computer Setup ......................................................................................................................................... |
75 |
Starting Computer Setup .................................................................................................................. |
75 |
Navigating and selecting in Computer Setup ................................................................................... |
75 |
Restoring default settings in Computer Setup ................................................................................. |
76 |
Updating the BIOS ............................................................................................................................. |
77 |
Determining the BIOS version ......................................................................................... |
77 |
Downloading a BIOS update ........................................................................................... |
77 |
vi
Using MultiBoot ................................................................................................................................................... |
78 |
About the boot device order ............................................................................................................. |
78 |
Choosing MultiBoot preferences ....................................................................................................... |
78 |
Setting a new boot order in Computer Setup ................................................................. |
79 |
Dynamically choosing a boot device using the f9 prompt ............................................. |
79 |
Setting a MultiBoot Express prompt .............................................................................. |
80 |
Entering MultiBoot Express preferences ........................................................................ |
80 |
Using System Diagnostics ................................................................................................................................... |
81 |
9 Using HP PC Hardware Diagnostics (UEFI) in Windows 10 ................................................................................. |
83 |
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... |
83 |
10 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 .............................................................................. |
83 |
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... |
83 |
11 pec cat ons ............................................................................................................................................ |
87 |
Computer speci cations ...................................................................................................................................... |
87 |
43.9-cm (17.3-in) display speci cations ............................................................................................................. |
88 |
Hard drive speci cations ..................................................................................................................................... |
89 |
DVD±RW SuperMulti DL Drive speci cations ....................................................................................................... |
90 |
12 Backup and recovery – Windows 10 ............................................................................................................. |
91 |
Creating recovery media and backups ................................................................................................................ |
91 |
Creating HP Recovery media (select products only) ......................................................................... |
92 |
Using Windows Tools ........................................................................................................................................... |
93 |
Restore and recovery ........................................................................................................................................... |
93 |
Recovering using HP Recovery Manager ........................................................................................... |
94 |
What you need to know before you get started ............................................................. |
94 |
Using the HP Recovery partition (select products only) ................................................. |
95 |
Using HP Recovery media to recover .............................................................................. |
95 |
Changing the computer boot order ................................................................................ |
96 |
Removing the HP Recovery partition (select products only) ......................................... |
96 |
13 Backup and recovery – Windows 8 ............................................................................................................... |
97 |
Backing up your information ............................................................................................................................... |
97 |
Performing a system recovery ............................................................................................................................ |
99 |
Using f11 recovery tools ................................................................................................................... |
99 |
Using Windows 8 operating system media (purchased separately) .............................................. |
100 |
Using Windows Refresh for quick and easy recovery ..................................................................... |
101 |
Remove everything and reinstall Windows .................................................................................... |
101 |
vii
|
Using HP Software Setup ................................................................................................................ |
102 |
14 |
Power cord set requirements .................................................................................................................... |
103 |
|
Requirements for all countries .......................................................................................................................... |
103 |
|
Requirements for speci c countries and regions ............................................................................................. |
104 |
15 |
Recycling ................................................................................................................................................ |
107 |
Index ........................................................................................................................................................... |
109 |
viii
Category |
Description |
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Product name |
HP Pavilion Notebook 17 |
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Processors |
AMD™ A8-7410 (2.2 GHz, SC turbo up to 2.5 GHz), Max 1600 MHz/2 MB L2, quad core 15 W |
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A10-8700P (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 W |
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A4-6210 (1.8 GHz), 1600 MHz/2 MB L2, quad core 15 W |
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A6-6310 (1.8 GHz, up to 2.4 GHz), 1600 MHz/2 MB L2, quad core 15 W |
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Chipset |
AMD Integrated SOC FCH |
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Graphics |
Internal graphics: |
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AMD Radeon™ R5 Graphics |
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AMD Radeon R6 Graphic |
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AMD Radeon R3 Graphics |
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AMD Radeon R4 Graphics |
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Switchable discrete graphics: |
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AMD Radeon R7 M360 (Meso-XT) with up to 2048 MB of dedicated video memory (256 Mx16 DDR3 900 MHz x 4 PCs, 1 |
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GHz bridge to 900 MHz), TDP 25 W |
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AMD R7 M360 (Meso-XT) with up to 2048 MB of dedicated video memory (256Mx16 DDR3 900MHz x 4 PCs, 1GHz |
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bridge to 900MHz) (i5/i7 processors) |
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Support HD Decode, DX11, and PX7 |
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Support Dual Graphics |
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AMD Radeon R8 M355DX M365DX Dual Graphics |
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Panel |
16:9 Ultra Wide Aspect Ratio (43.9-cm 17.3in), HD, WLED, SVA, LVDS BrightView, (1600x900) wedge display, 6.0 mm; |
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typical brightness: 220 nits (non-touch screen only) |
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16:9 Ultra Wide Aspect Ratio (43.9-cm 17.3in), HD, WLED, SVA, LVDS, AntiGlare, (1600×900) wedge display, 6.0 mm; |
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typical brightness: 220 nits (Touch screen only) |
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16:9 Ultra Wide Aspect Ratio (43.9-cm 17.3in), FHD, WLED, SVA, AntiGlare, (1920×1080) at display, 4.0 mm; UWVA, |
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eDP typical brightness: 220 nits (non-touch/touch screen) |
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Touch screen with ush glass, multi-touch enabled (select models only) |
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Supports LVDS (co-layout with eDP1.3+PSR) |
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Supports eDP1.3 without PSR |
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Memory |
Two SODIMM slots - NON customer accessible / upgradeable |
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DDR3L-1600-MHz Single Channel Support |
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DDR3L-1600-MHz Dual Channel Support |
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Supports up to 16 GB of system RAM in the following con gurations |
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● 16384-MB total system memory (8192×2) |
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● 12288-MB total system memory (8192×1) + (4096×1) |
1
Category Description
●8192-MB total system memory (8192×1) or (4096×2)
●6144-MB total system memory (4096×1) + (2048×1)
●4096-MB total system memory (4096×1) or (2048×2)
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses 7 mm/9.5 mm share the same bracket
Accelerometer / HDD protection support
Single HDD con urat ons
●2-TB, 5400-rpm, 9.5-mm
●1-TB, 5400-rpm, 9.5-mm
●750-GB, 5400-rpm, 9.5-mm
●500-GB, 5400-rpm, 7.0-mm
Hybrid HDD con urat ons
●1-TB, 5400-rpm, 9.5-mm SSHD w/8GB NAND
Optical drive |
Fixed, serial SATA, 9.5-mm tray load |
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DVD+/-RW Double-Layer SuperMulti |
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Supports M-disc |
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Audio/video |
HP TrueVision HD: HD camera |
xed, no tilt with activity LED, 1280×720 by 30 frames per second) |
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Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression |
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Dual speakers |
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Enable HP Noise Cancellation |
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HD audio |
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B&O Play |
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Sensors |
Accelerometer |
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Ethernet |
Integrated 10/100 network interface card (NIC) |
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Wireless |
Intel WiDi support |
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Compatible with iracast-certi |
ed devices |
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Integrated Wireless options with single antenna (M.2/PCIe): |
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● |
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter |
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● |
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter |
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● |
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter |
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● |
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter |
Integrated Wireless options with dual antenna (M.2/PCIe):
●Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter
●Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter for use with Windows 10
Compatible with iracast-certi ed devices
Internal card One M.2 slot for WLAN expansion
2Chapter 1 Product description
Category |
Description |
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External |
HP Multi-Format Digital Media Card Reader |
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media card |
Support SD/SDHC/SDXC |
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Push-Push Insertion/Removal |
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Ports |
HDMI version 1.4 supporting 1920 ×1200 @ 60Hz |
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Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video |
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RJ-45 (Ethernet, includes link and activity lights) |
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USB 3.0 (1 on left side, one on right side) |
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USB 2.0 (1 on left side) |
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AC Smart Pin adapter plug |
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Headphone jack/Microphone jack |
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Keyboard/ |
Full size standard textured island-style keyboard with numeric keypad |
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pointing |
Full size standard three coat paint island-style backlit keyboard with numeric keypad |
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devices |
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ClickPad with multi-touch gestures, - nger scrolling, and pinch-zoom enabled |
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Taps enabled by default |
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Support Win8 Modern Trackpad Gestures |
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Power |
Battery: |
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requirements |
4-cell, 41-Whr, 2.8Ah, li-ion battery |
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AC adapters: |
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AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics only) |
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AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics in India/China only) |
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AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only) |
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1 meter power cord |
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Battery life enhancement |
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Security |
Security Lock |
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Operating |
Preinstalled: |
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system |
Windows 10 |
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● |
Windows 8.1 |
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● |
Ubuntu |
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● |
FreeDOS 2.0 |
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Serviceability |
End-user replaceable parts: |
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● |
AC adapter |
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● |
Battery |
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● |
Optical drive |
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3
4Chapter 1 Product description
2 Internal components dent cat on
5
Component |
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Description |
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(1) |
Power light |
● |
On: The computer is on. |
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● |
Blinking: The computer is in the Sleep state, a power- |
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saving state. The computer shuts o power to the display |
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and other unneeded components. |
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● |
The computer is o or in Hibernation. Hibernation is a |
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power-saving state that uses the least amount of power. |
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(2) |
Hard drive light |
● |
Blinking white: The hard drive is being accessed. |
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(3) |
Audio-out (headphone)/Audio-in (microphone) |
Connects optional powered stereo speakers, headphones, |
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combo jack |
earbuds, a headset, or a television audio cable. Also connects an |
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optional headset microphone. This jack does not support |
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optional microphone-only devices. |
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WARNING! To reduce the risk of personal injury, adjust the |
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volume before putting on headphones, earbuds, or a headset. |
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For additional safety information, refer to the Regulatory, |
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Safety, and Environmental Notices. |
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NOTE: When a device is connected to the jack, the computer |
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speakers are disabled. |
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NOTE: Be sure that the device cable has a 4–conductor |
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connector that supports both audio-out (headphone) and audio- |
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in (microphone). |
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(4) |
USB 3.0 port |
Connects an optional USB device, such as a keyboard, mouse, |
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external drive, printer, scanner or USB hub. |
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(5) |
HDMI port |
Connects an optional video or audio device, such as a high- |
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de |
nition television, any compatible digital or audio component, |
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or a high-speed igh- e nition Multimedia Interface (HDMI) |
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device. |
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(6) |
Vent |
Enables air ow to cool internal components. |
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NOTE: The computer fan starts up automatically to cool |
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internal components and prevent overheating. It is normal for |
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the internal fan to cycle on and o during routine operation. |
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(7) |
Security cable slot |
Attaches an optional security cable to the computer. |
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NOTE: The security cable is designed to act as a deterrent, but |
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it may not prevent the computer from being mishandled or |
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stolen. |
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6 Chapter 2 Internal components identi cation
Component |
|
Description |
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(1) |
Power connector |
Connects an AC adapter. |
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(2) |
AC adapter/battery light |
● |
White: The AC adapter is connected and the battery is fully |
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charged. |
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● |
Blinking white: The AC adapter is disconnected and the |
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battery has reached a low battery level. |
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● |
Amber: The AC adapter is connected and the battery is |
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charging. |
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● |
The battery is not charging. |
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(3) |
RJ-45 (network) jack/status lights |
Connects a network cable. |
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● |
White: The network is connected. |
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● |
Amber: Activity is occurring on the network. |
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(4) |
USB 2.0 port |
Connects an optional USB device, such as a keyboard, mouse, |
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external drive, printer, scanner or USB hub. |
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(5) |
Memory card reader |
Reads optional memory cards that enable you to store, manage, |
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share, or access information. |
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To insert a card: |
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1. |
Hold the card label-side up, with connectors facing the |
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computer. |
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2. |
Insert the card into the memory card reader, and then |
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press in on the card until it is rmly seated. |
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To remove a card: |
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▲ |
Press in on the card, and then remove it from the memory |
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card reader. |
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(6) |
USB 3.0 port |
Connects an optional USB device, such as a keyboard, mouse, |
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external drive, printer, scanner or USB hub. |
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(7) |
Optical drive |
Depending on your computer model, reads an optical disc or |
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reads and writes to an optical disc. |
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(8) |
Optical drive eject button |
Opens the optical drive tray. |
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Left side |
7 |
Component |
Description |
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|
|
(1) |
Internal display switch |
Turns o the display and initiates Sleep if the display is closed while |
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the power is on. |
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NOTE: The internal display switch is not visible from the outside of |
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the computer. |
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(2) |
WLAN antennas* (2) |
Sends and receives wireless signals to communicate with wireless |
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local area networks (WLANs). |
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(3) |
Internal microphones (2) |
Records sound. |
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(4) |
Webcam light |
On: The webcam is in use. |
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(5) |
Webcam |
Records video and captures photographs. Some models allow you to |
|
‒ or – |
video conference and chat online using streaming video. |
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|
3D camera (select products only)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
8 Chapter 2 Internal components identi cation
Component |
Description |
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|
|
|
(1) |
Internal display switch |
Turns o the display and initiates Sleep if the display is closed while |
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the power is on. |
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NOTE: The internal display switch is not visible from the outside of |
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the computer. |
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(2) |
Internal microphones (2) |
Records sound. |
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(3) |
Webcam light |
On: The webcam is in use. |
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(4) |
Webcam |
Records video and captures photographs. Some models allow you to |
|
‒ or – |
video conference and chat online using streaming video. |
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3D camera (select products only) |
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(5) |
WLAN antennas* (2) |
Sends and receives wireless signals to communicate with wireless |
|
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local area networks (WLANs). |
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
Display (Touchscreen) |
9 |
Top
Component |
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Description |
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(1) |
TouchPad zone |
Reads your nger gestures to move the pointer or activate items |
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on the screen. |
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(2) |
Left TouchPad button |
Functions like the left button on an external mouse. |
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(3) |
Right TouchPad button |
Functions like the right button on an external mouse. |
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10 Chapter 2 Internal components identi cation
Component |
|
Description |
|
|
|
|
|
(1) |
Power light |
● |
On: The computer is on. |
|
|
● |
Blinking: The computer is in the Sleep state, a power- |
|
|
|
saving state. The computer shuts o power to the display |
|
|
|
and other unneeded components. |
|
|
● |
The computer is o or in Hibernation. Hibernation is a |
|
|
|
power-saving state that uses the least amount of power. |
|
|
|
|
(2) |
Caps lock light |
On: Caps lock is on, which switches the key input to all capital |
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letters. |
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(3) |
Mute light |
● |
Amber: Computer sound is o . |
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|
● |
Computer sound is on. |
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Top 11
Component |
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Description |
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(1) |
Power button |
● |
When the computer is o , press the button to turn on the |
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computer. |
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● |
When the computer is on, press the button brie y to |
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initiate Sleep. |
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● |
When the computer is in the Sleep state, press the button |
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brie y to exit Sleep. |
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● |
When the computer is in Hibernation, press the button |
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brie y to exit Hibernation. |
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CAUTION: Pressing and holding down the power button results |
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in the loss of unsaved information. |
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If the computer has stopped responding and shutdown |
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procedures are ine ective, press and hold the power button |
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down for at least 5 seconds to turn o the computer. |
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(2) |
Speakers (2) |
Produce sound. |
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12 Chapter 2 Internal components identi cation
Component |
|
Description |
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|
(1) |
esc key |
Displays system information when pressed in combination with |
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|
the fn key. |
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(2) |
fn key |
Executes frequently used system functions when pressed in |
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combination with the esc key, action keys, or the spacebar. |
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(3) |
Windows key |
Opens the Start menu. |
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NOTE: Pressing the Windows key again will close the Start |
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menu. |
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(4) |
Action keys |
Execute frequently used system functions. |
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NOTE: On select models, the f5 action key turns the backlight |
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keyboard feature o or on. |
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(5) |
num lock key |
Alternates between the navigational and numeric functions on |
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the integrated numeric keypad. |
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(6) |
Integrated numeric keypad |
When num lock is on, the keypad can be used like an external |
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numeric keypad. |
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Top 13
Component |
|
Description |
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|
(1) |
Vents (4) |
Enable air ow to cool internal components. |
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|
NOTE: The computer fan starts up automatically to cool |
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|
internal components and prevent overheating. It is normal |
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|
for the internal fan to cycle on and o during routine |
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|
operation. |
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(2) |
Battery lock |
Locks the battery in the battery bay. |
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(3) |
Battery bay |
Holds the battery. |
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(4) |
Battery release latch |
Releases the battery. |
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|
14 Chapter 2 Internal components identi cation
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Computer major components 15
Item |
Component |
Spare part |
|
|
number |
(1)Display assembly[43.9-cm 17.3-in] HD/FHD, touch, non-touchscreen
NOTE: Touch displays are spared both as entire hinge-ups and at the subcomponent level. Non-touch displays are only spared at the subcomponent level.
NOTE: For display assembly spare part information, see Display assembly subcomponents on page 19.
(2) |
Top cover/keyboard (ash silver) (the keyboard and top cover are spared together) |
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|
For use in Belgium |
809302-A41 |
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For use in the Czech Republic and Slovakia |
809302-FL1 |
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|
For use in Denmark, Finland, and Norway |
809302-DH1 |
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|
For use in French Canada |
809302-DB1 |
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For use in France |
809302-051 |
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For use in Germany |
809302-041 |
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For use in Greece |
809302-151 |
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For use in Hungary |
809302-211 |
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For use in Italy |
809302-061 |
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For use in the Netherlands |
809302-B31 |
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For use in Portugal |
809302-131 |
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For use in Romania |
809302-271 |
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For use in Russia |
809302-251 |
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For use in Saudi Arabia |
809302-171 |
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For use in Slovenia |
809302-BA1 |
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For use in Switzerland |
809302-BG1 |
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For use in Turkey |
809302-141 |
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For use in the United Kingdom |
809302-031 |
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For use in the United States |
809302-001 |
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For use in Spain |
809302-071 |
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|
|
Top cover/keyboard (black) |
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|
For use in the United States (non-touchscreen) |
809303-001 |
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|
For use in French Canada (non-touchscreen) |
809303-DB1 |
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For use in the United States (touchscreen) |
836859-001 |
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For use in French Canada (touchscreen) |
836860-001 |
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|
(3) |
Touchpad (includes bracket) |
811552-001 |
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Touchpadfor pale gold models (includes bracket) |
836868-001 |
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(4) |
Touchpad bracket (inlcuded with Touchpad) |
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(5) |
Touchpad rear bracket (inlcuded with Touchpad) |
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16 Chapter 3 Illustrated parts catalog
Item |
Component |
Spare part |
|
|
number |
|
|
|
(6) |
Battery connector cable (includes the optical drive connector cable) |
810928-001 |
|
|
|
(7) |
Speakers (includes left and right speakers and cable) |
809316-001 |
(8)System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Without the Windows operating system xxxxxx-501: Windows 8.1 Standard
xxxxxx-601: Windows 10
For use in models with UMA graphics
|
● AMD A4-6210 UMA LVDS (1.8 GHz), 1600 MHz/2 MB L2, quad core 15 W |
809397-xxx |
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|
|
● AMD A6-6310 UMA LVDS (1.8 GHz, up to 2.4 GHz), 1600 MHz/2 MB L2, quad core 15 W |
809398-xxx |
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|
|
● AMD A8-7410 UMA LVDS (2.2 GHz, SC turbo up to 2.5 GHz), Max 1600 MHz/2 MB L2, quad core 15 |
809399–xxx |
|
W |
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|
● AMD A10-8700P LVDS (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 W |
809400—xxx |
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|
● AMD A10-8700P (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 W eDP |
809402–xxx |
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|
|
For use in models with discrete graphics (AMD R7 M360 (Meso-XT)): |
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|
|
● AMD A8-7410 discrete R7M360 LVDS (2.2 GHz, SC turbo up to 2.5 GHz), Max 1600 MHz/2 GB L2, |
809401-xxx |
|
quad core 15 W |
|
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|
|
● AMD A8-7410 discrete R7M360 LVDS (2.2 GHz, SC turbo up to 2.5 GHz), Max 1600 MHz/2 GB L2, |
810937–xxx |
|
quad core 15 W eDP |
|
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|
|
● AMD A10-8700P R7M360 (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 |
809403–xxx |
|
W eDP |
|
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|
|
● AMD A10-8700P R7M360 LVDS (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad |
810936–xxx |
|
core 15 W |
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|
(9) |
WLAN module: |
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|
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|
|
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter |
784644-005 |
|
|
|
|
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter |
792609-005 |
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|
|
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter |
792608-005 |
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|
|
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter for Windows 10 |
806723-005 |
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|
|
(10) |
Optical Drive Connector Cable Kit (includes the battery connector cable) |
810928–001 |
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|
|
(11) |
USB board (includes cable) |
809927-001 |
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(12) |
Power button board (includes cable) |
809310-001 |
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|
|
(13) |
Memory module (PC3L, 12800, 1600-MHz): |
|
|
|
|
|
8-GB |
693374-005 |
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|
4 GB |
691740-005 |
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|
|
2 GB |
691739-005 |
|
|
|
(14) |
Power connector cable |
809295-001 |
|
|
|
Computer major components 17
Item |
Component |
Spare part |
|
|
number |
|
|
|
(15) |
Heat sink assembly (includes replacement thermal materials): |
|
|
|
|
|
For use in models with discrete AMD Radeon R7 M360 (Meso-XT) graphics |
806760-001 |
|
|
|
|
For use in models with discrete graphics |
809105-001 |
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|
|
|
For use in models with UMA graphics AMD Radeon R5 |
806759-001 |
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|
|
For use in models with UMA AMD Radeon R6 graphics |
809104-001 |
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|
|
(16) |
Fan |
806747-001 |
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|
|
(17) |
RTC battery |
811080-001 |
(18)Hard drive (does not include bracket):
For spare part numbers and details, see Mass storage devices on page 22.
(19) |
Hard drive bracket |
809296-001 |
(20)DVD+/-RW Double-Layer SuperMulti Drive
For spare part numbers and details, see Mass storage devices on page 22.
(21) |
Battery (4-cell, 41-Whr, 2.8-Ah Li-ion) |
800049-001 |
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|
|
(22) |
Bottom cover |
|
|
|
|
|
For use in violet purple models |
809290-001 |
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|
For use in sunset red models |
809286-001 |
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|
For use in blizzard white models |
809287-001 |
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|
For use in cobalt blue models |
809288-001 |
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|
For use in natural silver models |
809285-001 |
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|
For use in peachy pink models |
809289-001 |
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|
For use in sparkling black models |
810949–001 |
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|
|
For use in pale gold models |
836858-001 |
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|
|
|
Base enclosure hinge caps (not pictured), (left and right) |
809312-001 |
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|
|
|
Rubber screw covers (not pictured) |
809314-001 |
|
|
|
18 Chapter 3 Illustrated parts catalog
Item |
Component |
Spare part number |
|
|
|
(1) |
Display bezel (includes screw covers) |
809291-001 |
|
|
|
(2) |
Touch screen sensor touch screen sensor is spared with the display panel |
|
|
|
|
(3) |
Webcam/microphone moduletouch screen |
810961-001 |
|
|
|
|
Webcam/microphone module touch screen and non-touch screen |
806758-001 |
|
|
|
(4) |
Display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]; includes screw covers) |
|
|
|
|
|
Antiglare HD+ touch screen |
809300-001 |
|
|
|
|
Antiglare FHD+ touch screen |
809301-001 |
|
|
|
|
WLED Brightview HD+ non-touch screen |
809313-001 |
|
|
|
|
WLED Antiglare FHD non-touch screen |
809347-001 |
|
|
|
Display assembly subcomponents 19
Item |
Component |
Spare part number |
|
|
|
(5) |
Panel Bracket (included with the Display Panel touch screen) |
|
|
|
|
(6) |
Display cable HD non-touch screen (includes screw covers) |
809292-001 |
|
|
|
|
Display cable FHD non-touch screen (includes screw covers) |
809293-001 |
|
|
|
|
Display cable FHD touch screen (includes screw covers) |
809294-001 |
|
|
|
|
Display cable HD touch screen (includes screw covers) |
809932-001 |
|
|
|
(7) |
Antennas touch screen (includes wireless antenna cables and transceivers; includes screw |
809272-001 |
|
covers) |
|
|
|
|
|
Antennas non-touch screen (includes wireless antenna cables and transceivers; includes |
809271-001 |
|
screw covers) |
|
|
|
|
(8) |
Hinges touch screen (left and right, includes screw covers) |
809299-001 |
|
|
|
|
Hinges HD non-touch screen (left and right, includes screw covers) |
809297-001 |
|
|
|
|
Hinges FHD non-touch screen (left and right, includes screw covers) |
809298-001 |
|
|
|
(9) |
Display enclosure: |
|
|
|
|
|
Cobalt blue models touch screen |
809281-001 |
|
|
|
|
Sunset red models touch screen |
809280-001 |
|
|
|
|
Blizzard white models touch screen |
809284-001 |
|
|
|
|
Natural silver models touch screen |
809279-001 |
|
|
|
|
Violet purple models touch screen |
809283-001 |
|
|
|
|
Peachy pink models touch screen |
809282-001 |
|
|
|
|
Cobalt blue models non-touchsceen |
809275-001 |
|
|
|
|
Sunset red models non-touchsceen |
809274-001 |
|
|
|
|
Blizzard white models non-touchsceen |
809278-001 |
|
|
|
|
Natural silver models non-touchsceen |
809273-001 |
|
|
|
|
Violet purple models non-touchsceen |
809277-001 |
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|
|
|
Peachy pink models non-touchsceen |
809276-001 |
|
|
|
|
Sparkling black models non-touch screen |
810947-001 |
|
|
|
|
Sparkling black models for use with touch screen |
810948-001 |
|
|
|
|
Pale gold models non-touch screen |
836856-001 |
|
|
|
|
Pale gold models for use with touch screen |
836857-001 |
|
|
|
Component |
Spare part number |
|
|
HP Smart AC adapter: |
|
|
|
65-W, non-PFC, 3P 4.5 mm |
710412-001 |
|
|
20 Chapter 3 Illustrated parts catalog
Component |
Spare part number |
|
|
45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the |
741727-001 |
People’s Republic of China and India) |
|
|
|
Power cord (3-pin, black, 1.0-m): |
|
|
|
For use in Denmark |
755530-081 |
|
|
For use in Europe, the Middle East, and Africa |
755530-021 |
|
|
For use in North America |
755530-001 |
|
|
For use in Switzerland |
755530-111 |
|
|
For use in the United Kingdom and Singapore |
755530-031 |
|
|
For use in Australia |
755530–011 |
|
|
Rubber Kit (includes front and rear feet) |
809314-001 |
|
|
Screw Kit |
809315-001 |
|
|
HDMI to VGA adapter |
701943-001 |
|
|
Miscellaneous parts 21
Item |
Component |
Spare part number |
|
|
|
(1) |
DVD+/-RW Double-Layer SuperMulti Drive |
|
|
|
|
|
For use in natural silver models |
809304-001 |
|
|
|
|
For use in blizzard white models |
809305-001 |
|
|
|
|
For use in cobalt blue models |
809307-001 |
|
|
|
|
For use in peachy pink models |
809308-001 |
|
|
|
|
For use in violet purple models |
809309-001 |
|
|
|
|
For use in sunset red models |
809306-001 |
|
|
|
|
For use in sparkling black models |
810950–001 |
|
|
|
|
Battery/Optical drive cable kit |
810928-001 |
|
|
|
(2) |
Hard drive (does not include bracket): |
|
|
|
|
|
2-TB, 5400-rpm, 2.5-inch |
801808-005 |
|
|
|
|
1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD |
731999-005 |
|
|
|
|
1-TB, 5400-rpm, 2.5-in |
778192-005 |
|
|
|
|
750-GB, 5400-rpm, 2.5-in |
778190-005 |
|
|
|
|
500-GB, 5400-rpm, 2.5 inch |
778186-005 |
|
|
|
|
Hard drive hardware kit (not illustrated) |
809296-001 |
|
|
|
(2a) |
Side brackets (left and right) |
|
|
|
|
(2b) |
Connector |
|
|
|
|
22 Chapter 3 Illustrated parts catalog