HP Pavilion Notebook 17 User Guide

HP Pavilion Notebook 17

Models 17-g000 – 17-g099

AMD Models

Maintenance and Service Guide

© Copyright 2015 HP Development Company,

L.P.

AMD and Radeon are trademarks of Advanced Micro Devices, Inc.. Bluetooth is a trademark owned by its proprietor and used by HewlettPackard Company under license. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: August 2015

First Edition: April 2015

Document Part Number: 807264-002

Product notice

This guide describes features that are common to most products. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.

To access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block air ow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 Internal components dent cat on .................................................................................................................	5
Right side ...............................................................................................................................................................	6
Left side .................................................................................................................................................................	7
Display (dual WLAN) ...............................................................................................................................................	8
Display (Touchscreen) ............................................................................................................................................	9
Top ........................................................................................................................................................................	10
TouchPad ...........................................................................................................................................	10
Lights .................................................................................................................................................	11
Buttons and speakers .......................................................................................................................	12
Keys ...................................................................................................................................................	13
Bottom .................................................................................................................................................................	14
3 Illustrated parts catalog ..............................................................................................................................	15
Computer major components ..............................................................................................................................	15
Display assembly subcomponents ......................................................................................................................	19
Miscellaneous parts .............................................................................................................................................	20
Mass storage devices ...........................................................................................................................................	22
4 Removal and replacement procedures preliminary requirements ....................................................................	23
Tools required ......................................................................................................................................................	23
Service considerations .........................................................................................................................................	23
Plastic parts .......................................................................................................................................	23
Cables and connectors ......................................................................................................................	23
Drive handling ...................................................................................................................................	24
Grounding guidelines ...........................................................................................................................................	24
Electrostatic discharge damage ........................................................................................................	24
Packaging and transporting guidelines ..........................................................................	25
Workstation guidelines ................................................................................	25
5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	27
Component replacement procedures ..................................................................................................................	27
Battery ...............................................................................................................................................	27
Optical drive .......................................................................................................................................	28

v

6 Removal and replacement procedures for Authorized Service Provider parts ...................................................	31
Component replacement procedures ..................................................................................................................	31
Bottom cover .....................................................................................................................................	32
Remove Display .................................................................................................................................	35
Hard drive ..........................................................................................................................................	36
WLAN module ....................................................................................................................................	37
RTC battery ........................................................................................................................................	40
Memory module ................................................................................................................................	41
Fan .....................................................................................................................................................	42
Heat sink assembly ...........................................................................................................................	43
Optical drive connector .....................................................................................................................	47
System board ....................................................................................................................................	48
USB board ..........................................................................................................................................	51
Speakers ............................................................................................................................................	52
Power button board ..........................................................................................................................	53
Power connector ...............................................................................................................................	54
TouchPad ...........................................................................................................................................	55
Display assembly, non-touch ............................................................................................................	57
Display assembly, touch ...................................................................................................................	62
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 .........................................................................	69
Using Computer Setup .........................................................................................................................................	69
Starting Computer Setup ..................................................................................................................	69
Navigating and selecting in Computer Setup ...................................................................................	70
Restoring factory settings in Computer Setup .................................................................................	70
Updating the BIOS .............................................................................................................................	71
Determining the BIOS .....................................................................................................	71
Downloading a BIOS update ...........................................................................................	71
Changing the boot order using the f9 prompt ..................................................................................	72
TPM BIOS settings (select products only) ...........................................................................................................	73
Using HP Sure Start (select products only) .........................................................................................................	73
8 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8 .........................................................	75
Using Computer Setup .........................................................................................................................................	75
Starting Computer Setup ..................................................................................................................	75
Navigating and selecting in Computer Setup ...................................................................................	75
Restoring default settings in Computer Setup .................................................................................	76
Updating the BIOS .............................................................................................................................	77
Determining the BIOS version .........................................................................................	77
Downloading a BIOS update ...........................................................................................	77

vi

Using MultiBoot ...................................................................................................................................................	78
About the boot device order .............................................................................................................	78
Choosing MultiBoot preferences .......................................................................................................	78
Setting a new boot order in Computer Setup .................................................................	79
Dynamically choosing a boot device using the f9 prompt .............................................	79
Setting a MultiBoot Express prompt ..............................................................................	80
Entering MultiBoot Express preferences ........................................................................	80
Using System Diagnostics ...................................................................................................................................	81
9 Using HP PC Hardware Diagnostics (UEFI) in Windows 10 .................................................................................	83
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................	83
10 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ..............................................................................	83
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................	83
11 pec cat ons ............................................................................................................................................	87
Computer speci cations ......................................................................................................................................	87
43.9-cm (17.3-in) display speci cations .............................................................................................................	88
Hard drive speci cations .....................................................................................................................................	89
DVD±RW SuperMulti DL Drive speci cations .......................................................................................................	90
12 Backup and recovery – Windows 10 .............................................................................................................	91
Creating recovery media and backups ................................................................................................................	91
Creating HP Recovery media (select products only) .........................................................................	92
Using Windows Tools ...........................................................................................................................................	93
Restore and recovery ...........................................................................................................................................	93
Recovering using HP Recovery Manager ...........................................................................................	94
What you need to know before you get started .............................................................	94
Using the HP Recovery partition (select products only) .................................................	95
Using HP Recovery media to recover ..............................................................................	95
Changing the computer boot order ................................................................................	96
Removing the HP Recovery partition (select products only) .........................................	96
13 Backup and recovery – Windows 8 ...............................................................................................................	97
Backing up your information ...............................................................................................................................	97
Performing a system recovery ............................................................................................................................	99
Using f11 recovery tools ...................................................................................................................	99
Using Windows 8 operating system media (purchased separately) ..............................................	100
Using Windows Refresh for quick and easy recovery .....................................................................	101
Remove everything and reinstall Windows ....................................................................................	101

vii

	Using HP Software Setup ................................................................................................................	102
14	Power cord set requirements ....................................................................................................................	103
	Requirements for all countries ..........................................................................................................................	103
	Requirements for speci c countries and regions .............................................................................................	104
15	Recycling ................................................................................................................................................	107
Index ...........................................................................................................................................................		109

viii

1Product description

Category	Description
Product name	HP Pavilion Notebook 17
Processors	AMD™ A8-7410 (2.2 GHz, SC turbo up to 2.5 GHz), Max 1600 MHz/2 MB L2, quad core 15 W
	A10-8700P (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 W
	A4-6210 (1.8 GHz), 1600 MHz/2 MB L2, quad core 15 W
	A6-6310 (1.8 GHz, up to 2.4 GHz), 1600 MHz/2 MB L2, quad core 15 W
Chipset	AMD Integrated SOC FCH
Graphics	Internal graphics:
	AMD Radeon™ R5 Graphics
	AMD Radeon R6 Graphic
	AMD Radeon R3 Graphics
	AMD Radeon R4 Graphics
	Switchable discrete graphics:
	AMD Radeon R7 M360 (Meso-XT) with up to 2048 MB of dedicated video memory (256 Mx16 DDR3 900 MHz x 4 PCs, 1
	GHz bridge to 900 MHz), TDP 25 W
	AMD R7 M360 (Meso-XT) with up to 2048 MB of dedicated video memory (256Mx16 DDR3 900MHz x 4 PCs, 1GHz
	bridge to 900MHz) (i5/i7 processors)
	Support HD Decode, DX11, and PX7
	Support Dual Graphics
	AMD Radeon R8 M355DX M365DX Dual Graphics
Panel	16:9 Ultra Wide Aspect Ratio (43.9-cm 17.3in), HD, WLED, SVA, LVDS BrightView, (1600x900) wedge display, 6.0 mm;
	typical brightness: 220 nits (non-touch screen only)
	16:9 Ultra Wide Aspect Ratio (43.9-cm 17.3in), HD, WLED, SVA, LVDS, AntiGlare, (1600×900) wedge display, 6.0 mm;
	typical brightness: 220 nits (Touch screen only)
	16:9 Ultra Wide Aspect Ratio (43.9-cm 17.3in), FHD, WLED, SVA, AntiGlare, (1920×1080) at display, 4.0 mm; UWVA,
	eDP typical brightness: 220 nits (non-touch/touch screen)
	Touch screen with ush glass, multi-touch enabled (select models only)
	Supports LVDS (co-layout with eDP1.3+PSR)
	Supports eDP1.3 without PSR
Memory	Two SODIMM slots - NON customer accessible / upgradeable
	DDR3L-1600-MHz Single Channel Support
	DDR3L-1600-MHz Dual Channel Support
	Supports up to 16 GB of system RAM in the following con gurations
	● 16384-MB total system memory (8192×2)
	● 12288-MB total system memory (8192×1) + (4096×1)

1

Category Description

●8192-MB total system memory (8192×1) or (4096×2)

●6144-MB total system memory (4096×1) + (2048×1)

●4096-MB total system memory (4096×1) or (2048×2)

Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses 7 mm/9.5 mm share the same bracket

Accelerometer / HDD protection support

Single HDD con urat ons

●2-TB, 5400-rpm, 9.5-mm

●1-TB, 5400-rpm, 9.5-mm

●750-GB, 5400-rpm, 9.5-mm

●500-GB, 5400-rpm, 7.0-mm

Hybrid HDD con urat ons

●1-TB, 5400-rpm, 9.5-mm SSHD w/8GB NAND

Optical drive	Fixed, serial SATA, 9.5-mm tray load
	DVD+/-RW Double-Layer SuperMulti
	Supports M-disc
Audio/video	HP TrueVision HD: HD camera		xed, no tilt with activity LED, 1280×720 by 30 frames per second)
	Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression
	Dual speakers
	Enable HP Noise Cancellation
	HD audio
	B&O Play
Sensors	Accelerometer
Ethernet	Integrated 10/100 network interface card (NIC)
Wireless	Intel WiDi support
	Compatible with iracast-certi		ed devices
	Integrated Wireless options with single antenna (M.2/PCIe):
	●	Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter
	●	Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter
	●	Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter
	●	Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter

Integrated Wireless options with dual antenna (M.2/PCIe):

●Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter

●Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter for use with Windows 10

Compatible with iracast-certi ed devices

Internal card One M.2 slot for WLAN expansion

2Chapter 1 Product description

	Category	Description
	External	HP Multi-Format Digital Media Card Reader
	media card	Support SD/SDHC/SDXC
		Push-Push Insertion/Removal
	Ports	HDMI version 1.4 supporting 1920 ×1200 @ 60Hz
		Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
		RJ-45 (Ethernet, includes link and activity lights)
		USB 3.0 (1 on left side, one on right side)
		USB 2.0 (1 on left side)
		AC Smart Pin adapter plug
		Headphone jack/Microphone jack
	Keyboard/	Full size standard textured island-style keyboard with numeric keypad
	pointing	Full size standard three coat paint island-style backlit keyboard with numeric keypad
	devices
		ClickPad with multi-touch gestures, - nger scrolling, and pinch-zoom enabled
		Taps enabled by default
		Support Win8 Modern Trackpad Gestures
	Power	Battery:
	requirements	4-cell, 41-Whr, 2.8Ah, li-ion battery
		AC adapters:
		AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics only)
		AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics in India/China only)
		AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only)
		1 meter power cord
		Battery life enhancement
	Security	Security Lock
	Operating	Preinstalled:
	system	Windows 10
		●	Windows 8.1
		●	Ubuntu
		●	FreeDOS 2.0
	Serviceability	End-user replaceable parts:
		●	AC adapter
		●	Battery
		●	Optical drive

3

4Chapter 1 Product description

2 Internal components dent cat on

5

Right side

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to the display
			and other unneeded components.
		●	The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Hard drive light	●	Blinking white: The hard drive is being accessed.
(3)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional microphone-only devices.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset.
		For additional safety information, refer to the Regulatory,
		Safety, and Environmental Notices.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
		NOTE: Be sure that the device cable has a 4–conductor
		connector that supports both audio-out (headphone) and audio-
		in (microphone).
(4)	USB 3.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(5)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio component,
		or a high-speed igh- e nition Multimedia Interface (HDMI)
		device.
(6)	Vent	Enables air ow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and o during routine operation.
(7)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.

6 Chapter 2 Internal components identi cation

Left side

Component		Description
(1)	Power connector	Connects an AC adapter.
(2)	AC adapter/battery light	●	White: The AC adapter is connected and the battery is fully
			charged.
		●	Blinking white: The AC adapter is disconnected and the
			battery has reached a low battery level.
		●	Amber: The AC adapter is connected and the battery is
			charging.
		●	The battery is not charging.
(3)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	White: The network is connected.
		●	Amber: Activity is occurring on the network.
(4)	USB 2.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(5)	Memory card reader	Reads optional memory cards that enable you to store, manage,
		share, or access information.
		To insert a card:
		1.	Hold the card label-side up, with connectors facing the
			computer.
		2.	Insert the card into the memory card reader, and then
			press in on the card until it is rmly seated.
		To remove a card:
		▲	Press in on the card, and then remove it from the memory
			card reader.
(6)	USB 3.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(7)	Optical drive	Depending on your computer model, reads an optical disc or
		reads and writes to an optical disc.
(8)	Optical drive eject button	Opens the optical drive tray.

Left side

7

Display (dual WLAN)

Component		Description
(1)	Internal display switch	Turns o the display and initiates Sleep if the display is closed while
		the power is on.
		NOTE: The internal display switch is not visible from the outside of
		the computer.
(2)	WLAN antennas* (2)	Sends and receives wireless signals to communicate with wireless
		local area networks (WLANs).
(3)	Internal microphones (2)	Records sound.
(4)	Webcam light	On: The webcam is in use.
(5)	Webcam	Records video and captures photographs. Some models allow you to
	‒ or –	video conference and chat online using streaming video.

3D camera (select products only)

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

8 Chapter 2 Internal components identi cation

Display (Touchscreen)

Component		Description
(1)	Internal display switch	Turns o the display and initiates Sleep if the display is closed while
		the power is on.
		NOTE: The internal display switch is not visible from the outside of
		the computer.
(2)	Internal microphones (2)	Records sound.
(3)	Webcam light	On: The webcam is in use.
(4)	Webcam	Records video and captures photographs. Some models allow you to
	‒ or –	video conference and chat online using streaming video.
	3D camera (select products only)
(5)	WLAN antennas* (2)	Sends and receives wireless signals to communicate with wireless
		local area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

Display (Touchscreen)

9

Top

TouchPad

Component		Description
(1)	TouchPad zone	Reads your nger gestures to move the pointer or activate items
		on the screen.
(2)	Left TouchPad button	Functions like the left button on an external mouse.
(3)	Right TouchPad button	Functions like the right button on an external mouse.

10 Chapter 2 Internal components identi cation

Lights

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to the display
			and other unneeded components.
		●	The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(3)	Mute light	●	Amber: Computer sound is o .
		●	Computer sound is on.

Top 11

Buttons and speakers

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button brie y to
			initiate Sleep.
		●	When the computer is in the Sleep state, press the button
			brie y to exit Sleep.
		●	When the computer is in Hibernation, press the button
			brie y to exit Hibernation.
		CAUTION: Pressing and holding down the power button results
		in the loss of unsaved information.
		If the computer has stopped responding and shutdown
		procedures are ine ective, press and hold the power button
		down for at least 5 seconds to turn o the computer.
(2)	Speakers (2)	Produce sound.

12 Chapter 2 Internal components identi cation

Keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with the esc key, action keys, or the spacebar.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	Action keys	Execute frequently used system functions.
		NOTE: On select models, the f5 action key turns the backlight
		keyboard feature o or on.
(5)	num lock key	Alternates between the navigational and numeric functions on
		the integrated numeric keypad.
(6)	Integrated numeric keypad	When num lock is on, the keypad can be used like an external
		numeric keypad.

Top 13

Bottom

Component		Description
(1)	Vents (4)	Enable air ow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and o during routine
		operation.
(2)	Battery lock	Locks the battery in the battery bay.
(3)	Battery bay	Holds the battery.
(4)	Battery release latch	Releases the battery.

14 Chapter 2 Internal components identi cation

3Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Computer major components 15

Item	Component	Spare part
		number

(1)Display assembly[43.9-cm 17.3-in] HD/FHD, touch, non-touchscreen

NOTE: Touch displays are spared both as entire hinge-ups and at the subcomponent level. Non-touch displays are only spared at the subcomponent level.

NOTE: For display assembly spare part information, see Display assembly subcomponents on page 19.

(2)	Top cover/keyboard (ash silver) (the keyboard and top cover are spared together)
	For use in Belgium	809302-A41
	For use in the Czech Republic and Slovakia	809302-FL1
	For use in Denmark, Finland, and Norway	809302-DH1
	For use in French Canada	809302-DB1
	For use in France	809302-051
	For use in Germany	809302-041
	For use in Greece	809302-151
	For use in Hungary	809302-211
	For use in Italy	809302-061
	For use in the Netherlands	809302-B31
	For use in Portugal	809302-131
	For use in Romania	809302-271
	For use in Russia	809302-251
	For use in Saudi Arabia	809302-171
	For use in Slovenia	809302-BA1
	For use in Switzerland	809302-BG1
	For use in Turkey	809302-141
	For use in the United Kingdom	809302-031
	For use in the United States	809302-001
	For use in Spain	809302-071
	Top cover/keyboard (black)
	For use in the United States (non-touchscreen)	809303-001
	For use in French Canada (non-touchscreen)	809303-DB1
	For use in the United States (touchscreen)	836859-001
	For use in French Canada (touchscreen)	836860-001
(3)	Touchpad (includes bracket)	811552-001
	Touchpadfor pale gold models (includes bracket)	836868-001
(4)	Touchpad bracket (inlcuded with Touchpad)
(5)	Touchpad rear bracket (inlcuded with Touchpad)

16 Chapter 3 Illustrated parts catalog

Item	Component	Spare part
		number
(6)	Battery connector cable (includes the optical drive connector cable)	810928-001
(7)	Speakers (includes left and right speakers and cable)	809316-001

(8)System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Without the Windows operating system xxxxxx-501: Windows 8.1 Standard

xxxxxx-601: Windows 10

For use in models with UMA graphics

	● AMD A4-6210 UMA LVDS (1.8 GHz), 1600 MHz/2 MB L2, quad core 15 W	809397-xxx
	● AMD A6-6310 UMA LVDS (1.8 GHz, up to 2.4 GHz), 1600 MHz/2 MB L2, quad core 15 W	809398-xxx
	● AMD A8-7410 UMA LVDS (2.2 GHz, SC turbo up to 2.5 GHz), Max 1600 MHz/2 MB L2, quad core 15	809399–xxx
	W
	● AMD A10-8700P LVDS (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 W	809400—xxx
	● AMD A10-8700P (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 W eDP	809402–xxx
	For use in models with discrete graphics (AMD R7 M360 (Meso-XT)):
	● AMD A8-7410 discrete R7M360 LVDS (2.2 GHz, SC turbo up to 2.5 GHz), Max 1600 MHz/2 GB L2,	809401-xxx
	quad core 15 W
	● AMD A8-7410 discrete R7M360 LVDS (2.2 GHz, SC turbo up to 2.5 GHz), Max 1600 MHz/2 GB L2,	810937–xxx
	quad core 15 W eDP
	● AMD A10-8700P R7M360 (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15	809403–xxx
	W eDP
	● AMD A10-8700P R7M360 LVDS (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad	810936–xxx
	core 15 W
(9)	WLAN module:
	Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter	784644-005
	Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter	792609-005
	Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter	792608-005
	Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter for Windows 10	806723-005
(10)	Optical Drive Connector Cable Kit (includes the battery connector cable)	810928–001
(11)	USB board (includes cable)	809927-001
(12)	Power button board (includes cable)	809310-001
(13)	Memory module (PC3L, 12800, 1600-MHz):
	8-GB	693374-005
	4 GB	691740-005
	2 GB	691739-005
(14)	Power connector cable	809295-001

Computer major components 17

Item	Component	Spare part
		number
(15)	Heat sink assembly (includes replacement thermal materials):
	For use in models with discrete AMD Radeon R7 M360 (Meso-XT) graphics	806760-001
	For use in models with discrete graphics	809105-001
	For use in models with UMA graphics AMD Radeon R5	806759-001
	For use in models with UMA AMD Radeon R6 graphics	809104-001
(16)	Fan	806747-001
(17)	RTC battery	811080-001

(18)Hard drive (does not include bracket):

For spare part numbers and details, see Mass storage devices on page 22.

(19)

Hard drive bracket

809296-001

(20)DVD+/-RW Double-Layer SuperMulti Drive

For spare part numbers and details, see Mass storage devices on page 22.

(21)	Battery (4-cell, 41-Whr, 2.8-Ah Li-ion)	800049-001
(22)	Bottom cover
	For use in violet purple models	809290-001
	For use in sunset red models	809286-001
	For use in blizzard white models	809287-001
	For use in cobalt blue models	809288-001
	For use in natural silver models	809285-001
	For use in peachy pink models	809289-001
	For use in sparkling black models	810949–001
	For use in pale gold models	836858-001
	Base enclosure hinge caps (not pictured), (left and right)	809312-001
	Rubber screw covers (not pictured)	809314-001

18 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item	Component	Spare part number
(1)	Display bezel (includes screw covers)	809291-001
(2)	Touch screen sensor touch screen sensor is spared with the display panel
(3)	Webcam/microphone moduletouch screen	810961-001
	Webcam/microphone module touch screen and non-touch screen	806758-001
(4)	Display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]; includes screw covers)
	Antiglare HD+ touch screen	809300-001
	Antiglare FHD+ touch screen	809301-001
	WLED Brightview HD+ non-touch screen	809313-001
	WLED Antiglare FHD non-touch screen	809347-001

Display assembly subcomponents 19

Item	Component	Spare part number
(5)	Panel Bracket (included with the Display Panel touch screen)
(6)	Display cable HD non-touch screen (includes screw covers)	809292-001
	Display cable FHD non-touch screen (includes screw covers)	809293-001
	Display cable FHD touch screen (includes screw covers)	809294-001
	Display cable HD touch screen (includes screw covers)	809932-001
(7)	Antennas touch screen (includes wireless antenna cables and transceivers; includes screw	809272-001
	covers)
	Antennas non-touch screen (includes wireless antenna cables and transceivers; includes	809271-001
	screw covers)
(8)	Hinges touch screen (left and right, includes screw covers)	809299-001
	Hinges HD non-touch screen (left and right, includes screw covers)	809297-001
	Hinges FHD non-touch screen (left and right, includes screw covers)	809298-001
(9)	Display enclosure:
	Cobalt blue models touch screen	809281-001
	Sunset red models touch screen	809280-001
	Blizzard white models touch screen	809284-001
	Natural silver models touch screen	809279-001
	Violet purple models touch screen	809283-001
	Peachy pink models touch screen	809282-001
	Cobalt blue models non-touchsceen	809275-001
	Sunset red models non-touchsceen	809274-001
	Blizzard white models non-touchsceen	809278-001
	Natural silver models non-touchsceen	809273-001
	Violet purple models non-touchsceen	809277-001
	Peachy pink models non-touchsceen	809276-001
	Sparkling black models non-touch screen	810947-001
	Sparkling black models for use with touch screen	810948-001
	Pale gold models non-touch screen	836856-001
	Pale gold models for use with touch screen	836857-001

Miscellaneous parts

Component	Spare part number
HP Smart AC adapter:
65-W, non-PFC, 3P 4.5 mm	710412-001

20 Chapter 3 Illustrated parts catalog

Component	Spare part number
45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the	741727-001
People’s Republic of China and India)
Power cord (3-pin, black, 1.0-m):
For use in Denmark	755530-081
For use in Europe, the Middle East, and Africa	755530-021
For use in North America	755530-001
For use in Switzerland	755530-111
For use in the United Kingdom and Singapore	755530-031
For use in Australia	755530–011
Rubber Kit (includes front and rear feet)	809314-001
Screw Kit	809315-001
HDMI to VGA adapter	701943-001

Miscellaneous parts 21

Mass storage devices

Item	Component	Spare part number
(1)	DVD+/-RW Double-Layer SuperMulti Drive
	For use in natural silver models	809304-001
	For use in blizzard white models	809305-001
	For use in cobalt blue models	809307-001
	For use in peachy pink models	809308-001
	For use in violet purple models	809309-001
	For use in sunset red models	809306-001
	For use in sparkling black models	810950–001
	Battery/Optical drive cable kit	810928-001
(2)	Hard drive (does not include bracket):
	2-TB, 5400-rpm, 2.5-inch	801808-005
	1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD	731999-005
	1-TB, 5400-rpm, 2.5-in	778192-005
	750-GB, 5400-rpm, 2.5-in	778190-005
	500-GB, 5400-rpm, 2.5 inch	778186-005
	Hard drive hardware kit (not illustrated)	809296-001
(2a)	Side brackets (left and right)
(2b)	Connector

22 Chapter 3 Illustrated parts catalog