AMD and Radeon are trademarks of Advanced
Micro Devices, Inc.. Bluetooth is a trademark
owned by its proprietor and used by HewlettPackard Company under license. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2015
First Edition: April 2015
Document Part Number: 807264-002
Product notice
This guide describes features that are common
to most products. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
To access the latest user guide, go to
http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then
follow the on-screen instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 7
Top ........................................................................................................................................................................ 10
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Miscellaneous parts ............................................................................................................................................. 20
Mass storage devices ........................................................................................................................................... 22
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Service considerations ......................................................................................................................................... 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 23
Hard drive .......................................................................................................................................... 36
Fan ..................................................................................................................................................... 42
System board .................................................................................................................................... 48
USB board .......................................................................................................................................... 51
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ......................................................................... 69
Using Computer Setup ......................................................................................................................................... 69
Using HP Sure Start (select products only) ......................................................................................................... 73
8 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8 ......................................................... 75
Using Computer Setup ......................................................................................................................................... 75
Navigating and selecting in Computer Setup ................................................................................... 75
Restoring default settings in Computer Setup ................................................................................. 76
Updating the BIOS ............................................................................................................................. 77
Determining the BIOS version ......................................................................................... 77
Downloading a BIOS update ........................................................................................... 77
vi
Using MultiBoot ................................................................................................................................................... 78
About the boot device order ............................................................................................................. 78
Using System Diagnostics ................................................................................................................................... 81
9 Using HP PC Hardware Diagnostics (UEFI) in Windows 10 ................................................................................. 83
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 83
10 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 .............................................................................. 83
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 83
Hard drive specications ..................................................................................................................................... 89
12 Backup and recovery – Windows 10 ............................................................................................................. 91
Creating recovery media and backups ................................................................................................................ 91
Creating HP Recovery media (select products only) ......................................................................... 92
Using Windows Tools ........................................................................................................................................... 93
Restore and recovery ........................................................................................................................................... 93
Recovering using HP Recovery Manager ........................................................................................... 94
What you need to know before you get started ............................................................. 94
Using the HP Recovery partition (select products only) ................................................. 95
Using HP Recovery media to recover .............................................................................. 95
Changing the computer boot order ................................................................................ 96
Removing the HP Recovery partition (select products only) ......................................... 96
13 Backup and recovery – Windows 8 ............................................................................................................... 97
Backing up your information ............................................................................................................................... 97
Performing a system recovery ............................................................................................................................ 99
Using f11 recovery tools ................................................................................................................... 99
Using Windows 8 operating system media (purchased separately) .............................................. 100
Using Windows Refresh for quick and easy recovery ..................................................................... 101
Remove everything and reinstall Windows .................................................................................... 101
vii
Using HP Software Setup ................................................................................................................ 102
14 Power cord set requirements .................................................................................................................... 103
Requirements for all countries .......................................................................................................................... 103
Requirements for specic countries and regions ............................................................................................. 104
Index ........................................................................................................................................................... 109
viii
1Product description
CategoryDescription
Product name HP Pavilion Notebook 17
ProcessorsAMD™ A8-7410 (2.2 GHz, SC turbo up to 2.5 GHz), Max 1600 MHz/2 MB L2, quad core 15 W
A10-8700P (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 W
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter
●
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter
●
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter
Integrated Wireless options with dual antenna (M.2/PCIe):
●
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter
●
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter for use with Windows 10
Compatible with Miracast-certied devices
Internal card
expansion
One M.2 slot for WLAN
2Chapter 1 Product description
CategoryDescription
External
media card
PortsHDMI version 1.4 supporting 1920 ×1200 @ 60Hz
Keyboard/
pointing
devices
Power
requirements
HP Multi-Format Digital Media Card Reader
Support SD/SDHC/SDXC
Push-Push Insertion/Removal
Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (1 on left side, one on right side)
USB 2.0 (1 on left side)
AC Smart Pin adapter plug
Headphone jack/Microphone jack
Full size standard textured island-style keyboard with numeric keypad
Full size standard three coat paint island-style backlit keyboard with numeric keypad
ClickPad with multi-touch gestures, 2-nger scrolling, and pinch-zoom enabled
Taps enabled by default
Support Win8 Modern Trackpad Gestures
Battery:
4-cell, 41-Whr, 2.8Ah, li-ion battery
AC adapters:
AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics only)
AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics in India/China only)
AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only)
1 meter power cord
Battery life enhancement
SecuritySecurity Lock
Operating
system
Serviceability End-user replaceable parts:
Preinstalled:
Windows 10
●
Windows 8.1
●
Ubuntu
●
FreeDOS 2.0
●
AC adapter
●
Battery
●
Optical drive
3
4Chapter 1 Product description
2Internal components identication
5
Right side
ComponentDescription
(1)Power light
(2)Hard drive light
(3)Audio-out (headphone)/Audio-in (microphone)
combo jack
(4)USB 3.0 portConnects an optional USB device, such as a keyboard, mouse,
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4–conductor
connector that supports both audio-out (headphone) and audioin (microphone).
external drive, printer, scanner or USB hub.
(5)HDMI portConnects an optional video or audio device, such as a high-
(6)VentEnables airow to cool internal components.
(7)Security cable slotAttaches an optional security cable to the computer.
6Chapter 2 Internal components identication
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Left side
ComponentDescription
(1)Power connectorConnects an AC adapter.
(2)AC adapter/battery light
(3)RJ-45 (network) jack/status lightsConnects a network cable.
(4)USB 2.0 portConnects an optional USB device, such as a keyboard, mouse,
(5)Memory card readerReads optional memory cards that enable you to store, manage,
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
external drive, printer, scanner or USB hub.
share, or access information.
To insert a card:
1.Hold the card label-side up, with connectors facing the
computer.
2.Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from the memory
card reader.
(6)USB 3.0 portConnects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(7)Optical driveDepending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(8)Optical drive eject buttonOpens the optical drive tray.
Left side7
Display (dual WLAN)
ComponentDescription
(1)Internal display switchTurns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2)WLAN antennas* (2)Sends and receives wireless signals to communicate with wireless
(3)Internal microphones (2)Records sound.
(4)Webcam lightOn: The webcam is in use.
(5)Webcam
‒ or –
3D camera (select products only)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
local area networks (WLANs).
Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
8Chapter 2 Internal components identication
Display (Touchscreen)
ComponentDescription
(1)Internal display switchTurns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2)Internal microphones (2)Records sound.
(3)Webcam lightOn: The webcam is in use.
(4)Webcam
‒ or –
3D camera (select products only)
(5)WLAN antennas* (2)Sends and receives wireless signals to communicate with wireless
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
local area networks (WLANs).
Display (Touchscreen)9
Top
TouchPad
ComponentDescription
(1)TouchPad zoneReads your nger gestures to move the pointer or activate items
on the screen.
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
10Chapter 2 Internal components identication
Lights
ComponentDescription
(1)Power light
(2)Caps lock lightOn: Caps lock is on, which switches the key input to all capital
(3)Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Top11
Buttons and speakers
ComponentDescription
(1)Power button
(2)Speakers (2)Produce sound.
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
12Chapter 2 Internal components identication
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
the fn key.
(2)fn keyExecutes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3)Windows keyOpens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)Action keysExecute frequently used system functions.
NOTE: On select models, the f5 action key turns the backlight
keyboard feature o or on.
(5)num lock keyAlternates between the navigational and numeric functions on
the integrated numeric keypad.
(6)Integrated numeric keypadWhen num lock is on, the keypad can be used like an external
numeric keypad.
Top13
Bottom
ComponentDescription
(1)Vents (4)Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(2)Battery lockLocks the battery in the battery bay.
(3)Battery bayHolds the battery.
(4)Battery release latchReleases the battery.
14Chapter 2 Internal components identication
3Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Hard drive hardware kit (not illustrated)809296-001
(2a)Side brackets (left and right)
(2b)Connector
22Chapter 3 Illustrated parts catalog
4Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Tools required23
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
24Chapter 4 Removal and replacement procedures preliminary requirements
Relative humidity
Event10%40%55%
Walking across carpet35,000 V15,000 V7,500 V
Walking across vinyl oor12,000 V5,000 V3,000 V
Motions of bench worker6,000 V800 V400 V
Removing DIPS from plastic tube2,000 V700 V400 V
Removing DIPS from vinyl tray11,500 V4,000 V2,000 V
Removing DIPS from Styrofoam14,500 V5,000 V3,500 V
Removing bubble pack from PCB26,500 V20,000 V7,000 V
Packing PCBs in foam-lined box21,000 V11,000 V5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Typical electrostatic voltage levels
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines25
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
MaterialUseVoltage protection level
Antistatic plasticsBags1,500 V
Carbon-loaded plasticFloor mats7,500 V
Metallized laminateFloor mats5,000 V
26Chapter 4 Removal and replacement procedures preliminary requirements
5Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported
by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
Battery
There are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location during removal and replacement.
DescriptionSpare part number
4-cell, 41-Whr, 2.8-Ah Li-ion battery800049-001
Before disassembling the computer, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
To remove the battery:
1.Position the computer upside down on a at surface.
2.Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.
Component replacement procedures27
3.Rotate the battery upward (3), and then remove the battery from the computer (4).
Optical drive
DescriptionSpare part number
Optical drive (DVD+/-RW Double-Layer SuperMulti)
For use in natural silver models809304-001
For use in blizzard white models809305-001
For use in cobalt blue models809307-001
For use in peachy pink models809308-001
For use in violet purple models809309-001
For use in sunset red models809306-001
For use in sparkling black models810950-001
Before removing the optical drive, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 27).
To remove the optical drive:
1.Remove the Phillips PM2.5×7.0 screw (1) that secures the optical drive to the computer.
28Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2.Remove the optical drive (2) by sliding it out of the optical drive bay.
Reverse this procedure to reassemble and install the optical drive.
Component replacement procedures29
30Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are many screws that must be removed, replaced, or loosened when servicing Authorized Service
Provider only parts. Make special note of each screw size and location during removal and replacement.
Component replacement procedures31
Bottom cover
DescriptionSpare part number
Bottom cover hinge caps809312-001
Rubber screw covers809314-001
Bottom cover
For use in violet purple models809290-001
For use in sunset red models809286-001
For use in blizzard white models809287-001
For use in cobalt blue models809288-001
For use in natural silver models809285-001
For use in peachy pink models809289-001
For use in twinkling black models810949-001
Top cover/keyboard ash silver
For use in Belgium809302-A41
For use in the Czech Republic and Slovakia809302-FL1
For use in Denmark, Finland, and Norway809302-DH1
For use in French Canada809302-DB1
For use in France809302-051
For use in Germany809302-041
For use in Greece809302-151
For use in Italy809302-061
For use in the Netherlands809302-B31
For use in Portugal809302-131
For use in Romania809302-271
For use in Russia809302-251
For use in Spain809302-071
For use in Slovenia809302-BA1
For use in Switzerland809302-BG1
For use in the United Kingdom809302-031
For use in the United States809302-001
For use in Hungary809302-211
Top cover/keyboard black
For use in the United States809303-001
For use in French Canada809303-DB1
32Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
DescriptionSpare part number
For use in the United States (touchscreen)836859-001
For use in French Canada (touchscreen)836860-001
Before removing the bottom cover, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 27).
5.Remove the optical drive (see Optical drive on page 28).
To remove the bottom cover:
1.Position the computer upside down with the front toward you.
2.Remove the four Phillips PM2.5×12.0 screws (1) that secure the hinge covers to the computer, and then
lift the covers o the computer (2).
Component replacement procedures33
3.Remove the two screw covers (1) from near the battery bay.
Remove the two Phillips PM2.5×6.5 screws from near the battery bay (2).
Remove the two Phillips PM2.0×2.0 at screws from the optical drive bay (3).
4.Remove the seventeen Phillips PM screws that secure the top cover to the computer.
34Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.Use a non-marking tool to disengage the bottom cover from the computer. Work around the seams on
all sides of the computer.
CAUTION: To avoid damaging the cover, do not pry the cover near the optical drive bay.
Reverse this procedure to install the bottom cover.
Remove Display
NOTE: The display panel can be removed once the bottom cover is removed. See the Display assembly,
touch on page 62 or the Display assembly, non-touch on page 57 sections for disassembling the non
touch screen and the touch screen display.
Component replacement procedures35
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket.
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter806723-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.
Before removing the WLAN module, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 27).
5.Remove the optical drive (see Optical drive on page 28).
6.Remove the bottom cover (see Bottom cover on page 32).
To remove the WLAN module:
1.Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN
antenna cable is connected to the WLAN module Aux terminal.
2.Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
38Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures39
RTC battery
DescriptionSpare part number
RTC battery811080-001
Before removing the RTC battery, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4.Remove the battery (see Battery on page 27).
5.Remove the optical drive (see Optical drive on page 28).
6.Remove the bottom cover (see Bottom cover on page 32).
To remove the RTC battery:
1.Access the system board.
2.Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
(2).
Reverse this procedure to install the RTC battery.
40Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Memory module
DescriptionSpare part number
8-GB (PC3L, 12800, 1600-MHz)693374-005
4-GB (PC3L, 12800, 1600-MHz)691740-005
2-GB (PC3L, 12800, 1600-MHz)691739-005
Before removing a memory module, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 27).
5.Remove the optical drive (see Optical drive on page 28).
6.Remove the bottom cover (see Bottom cover on page 32).
To remove a memory module:
1.Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2.Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
Component replacement procedures41
Fan
NOTE: The fan spare part kit includes replacement thermal materials.
DescriptionSpare part number
Fan806747-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the fan/heat sink assembly, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 27).
5.Remove the optical drive (see Optical drive on page 28).
6.Remove the bottom cover (see Bottom cover on page 32).
To remove the fan:
1.Position the computer upright and open it.
2.Disconnect the fan cable (1) from the system board.
3.Remove the two Phillips PM3.0×3.0 screws (2) that secure the fan to the computer.
42Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.Remove the fan from the computer (3).
Reverse this procedure to install the fan.
Heat sink assembly
NOTE: The heat sink assembly spare part kit includes replacement thermal materials.
DescriptionSpare part number
For use in models with UMA graphics AMD Radeon R5806759-001
For use in models with discrete AMD Radeon R7 M360 (Meso-XT) graphics806760-001
For use in models with UMA AMD Radeon R6 graphics809104-001
For use in models with discrete graphics809105-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the heat sink assembly, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
Component replacement procedures43
4.Remove the battery (see Battery on page 27).
5.Remove the optical drive (see Optical drive on page 28).
6.Remove the bottom cover (see Bottom cover on page 32).
7.Remove the fan (see Fan on page 42).
To remove the heat sink assembly:
1.Position the computer upright and open it..
2.If you have a model with discrete graphics, In the order indicated, remove the six Phillips PM2.0×3.0
screws
3.Remove the heat sink (2) from the system board.
(1) that secure the heat sink to the system board.
4.If you have a model with UMA graphics, In the order indicated, remove the six Phillips PM2.0×3.0 screws
(1) that secure the heat sink to the system board.
44Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.Remove the heat sink (2) from the system board.
●
Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well
as the graphics chip and associated heat sink area (3)(4).
●
UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2).
Component replacement procedures45
Reverse this procedure to reassemble and install the heat sink assembly.
46Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Optical drive connector
DescriptionSpare part number
Optical drive connector (included in the power connector kit)810928-001
Before removing the optical drive connector, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 27).
5.Remove the optical drive (see Optical drive on page 28).
6.Remove the bottom cover (see Bottom cover on page 32).
To remove the optical drive connector:
1.Position the computer upright.
2.Disconnect the optical drive connector cable from the system board (1).
3.Remove the two Phillips PM2.5×3.0 screws (2) that secure the optical drive connector to the computer.
4.Remove the optical drive connector and cable (3).
Reverse this procedure to install the optical drive connector.
Component replacement procedures47
System board
NOTE: The system board spare part kit includes replacement thermal materials.
DescriptionSpare part
number
System board (includes replacement thermal materials):
Display cable HD touch screen (includes screw covers)809932-001
Antennas touch screen (includes wireless antenna cables and transceivers; includes screw covers)809272-001
Hinges touch screen (left and right, includes screw covers)809299-001
Display enclosure:
Cobalt blue models touch screen809281-001
Sunset red models touch screen809280-001
Blizzard white models touch screen809284-001
Natural silver models touch screen809279-001
Violet purple models touch screen809283-001
Peachy pink models touch screen809282-001
Sparkling black models for use with touch screen810948-001
Pale gold models for use with touch screen836857-001
Before removing the display assembly, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 27).
5.Remove the optical drive (see Optical drive on page 28).
6.Remove the bottom cover (see Bottom cover on page 32).
To remove the display assembly:
1.Position the computer on its side, partially open.
2.Remove the four Phillips PM2.5×5.0 screws (1) that secure the display assembly to the computer.
62Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.Open the display to rotate the hinges upward to an angle (2).
4.Separate the display assembly from the computer (3).
If it is necessary to replace any of the display assembly subcomponents:
1.To remove the display cover:
a.Pry up on each side of the display to disengage the cover and remove the back cover.
Component replacement procedures63
b.Turn the display with the bezel down and the back of the panel up. Disconnect the display cables
from the panel and bezel(1), (2). Release the connections (3), (4) and lift the panel (5).
2.To remove the webcam/microphone module, position the display assembly with the top edge toward
you.
a.Disconnect the cable (1) from the module.
b.Remove the webcam/microphone module from the display (2).
3.To remove the display panel:
a.Position the display assembly with the top edge toward you.
b.Remove the six Phillips PM2.0×1.5 screws (1) that secure the display panel to the bezel.
64Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
c.Lift the top of the panel (2).
4.To remove the display hinges:
a.Remove the six Phillips PM2.5×2.0 screws (1) from the bottom of the hinges, and the two Phillips
PM2.0×2.5 screws from the top of the hinges that secure the display hinges to the display.
b.Remove the display hinges (2).
Component replacement procedures65
5.To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the
clips (1) built into the display enclosure, peel the transceivers from the enclosure (2), and then remove
the antenna cables and transceivers.
The antennas are available using spare part number 811201-001.
NOTE: Number of antennas and transceivers may vary.
6.To remove the display/webcam cable, disconnect the cable (1).
7.Remove the cable from the clips built into the display panel (2), and then remove the cable from the
display (3).
8.If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.
Reverse this procedure to reassemble and install the display assembly.
66Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Remove the touch screen sensor
1.Place the panel bezel face down.
2.Release the sensor clips (1) and remove the sensor (2).
Component replacement procedures67
68Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7Computer Setup (BIOS), TPM, and
HP Sure Start – Windows 10
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
▲
Start Computer Setup.
●
Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter
Computer Setup.
●
Tablets without keyboards:
▲ Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.
Using Computer Setup69
Navigating and selecting in Computer Setup
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your nger to make selections.
●
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
‒ or –
Select Main, select Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
‒ or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.Start Computer Setup. See Starting Computer Setup on page 69.
2.Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3.Follow the on-screen instructions.
4.To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
‒ or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
70Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on
your computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1.Start Computer Setup. See Starting Computer Setup on page 69.
2.Select Main, and then select System Information.
3.To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of
the screen, and then follow the on-screen instructions.
‒ or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 71.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
2.Select Updates, and then select Check for updates and messages.
3.Follow the on-screen instructions.
4.At the download area, follow these steps:
a.Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b.Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
Using Computer Setup71
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1.Type file in the taskbar search box, and then select File Explorer.
2.Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.Using the hard drive path you recorded earlier, open the folder that contains the update.
4.Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5.Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.Access the Boot Device Options menu:
●
Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
●
Tablets without keyboards:
▲ Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
2.Select a boot device, then press enter.
72Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1.Start Computer Setup. See Starting Computer Setup on page 69.
2.Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors
the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select
your country. Select Drivers & Downloads, and then follow the on-screen instructions.
TPM BIOS settings (select products only)73
74Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10
8Computer Setup (BIOS), MultiBoot, and
System Diagnostics – Windows 8
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1.Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1.Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2.Press f10 to enter Computer Setup.
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Using Computer Setup75
Use the tab key and the arrow keys to select File>Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File>Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring default settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.Press f10 to enter Computer Setup.
3.Use a pointing device or the arrow keys to select File > Restore Defaults.
4.Follow the on-screen instructions.
5.To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select File>Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the default settings.
76Chapter 8 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1.Start Computer Setup.
2.Use a pointing device or the arrow keys to select File > System Information.
3.To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File>Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.From the Start screen, select the HP Support Assistant app.
2.Select Updates and tune-ups, and then select Check for HP updates now.
3.At the download area, follow these steps:
a.Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b.Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
Using Computer Setup77
1.From the Start screen, type e, and then click File Explorer.
2.Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4.Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5.Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or les that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
78Chapter 8 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
1.Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.Press f10 to enter Computer Setup.
3.Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter.
4.To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.
5.To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.Press f9.
3.Use a pointing device or the arrow keys to select a boot device, then press enter.
Using MultiBoot79
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:
1.Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.Press f10 to enter Computer Setup.
3.Use a pointing device or the arrow keys to select System Conguration > Boot Options, and then press
enter.
4.In the MultiBoot Express Popup Delay (Sec) eld, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting. (When
0 is selected, the Express Boot startup location menu is not displayed.)
5.To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select File>Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
●
To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
●
To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
●
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
80Chapter 8 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8
Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning
properly. The following diagnostic tests may be available in System Diagnostics:
●
System Tune-Up—This group of additional tests checks your computer to make sure that the main
components are functioning correctly. System Tune-Up runs longer and more comprehensive tests on
memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery
calibration), video memory, and the WLAN module status.
●
Start-up test—This test analyzes the main computer components that are required to start the
computer.
●
Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up
test does not detect.
●
Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in
every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a
good sector.
●
Memory test—This test analyzes the physical condition of the memory modules. If it reports an error,
replace the memory modules immediately.
●
Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If
the battery fails the test, contact HP support to report the issue and purchase a replacement battery.
●
BIOS Management—You can update or rollback the version of the BIOS on the system. Do not shut down
or remove external power during the process. You will be given a conrmation screen before your BIOS is
modied. Select BIOS update, BIOS Rollback, or Back to main menu.
You can view system information and error logs or select languages in the System Diagnostics window.
To start System Diagnostics:
1.Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in
the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2.
2.Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc.
Using System Diagnostics81
82Chapter 8 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8
9Using HP PC Hardware Diagnostics (UEFI) in
Windows 10
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must use
the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access
BIOS.
To start HP PC Hardware Diagnostics UEFI:
1.Start BIOS:
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, quickly press esc.
●
Tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2.Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 83.
b.Hard drive
c.BIOS
3.When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.
NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
There are two options to download HP PC Hardware Diagnostics to a USB device:
Download the latest UEFI version:
1.Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2.In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device83
Download any version of UEFI for a specic product:
1.Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2.Click Drivers & Downloads.
3.In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4.Select your computer, and then select your operating system.
5.In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
84Chapter 9 Using HP PC Hardware Diagnostics (UEFI) in Windows 10
10Using HP PC Hardware Diagnostics (UEFI) in
Windows 8.1
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
To start HP PC Hardware Diagnostics (UEFI):
1.Start Setup Utility:
▲
Turn on or restart the computer, quickly press esc.
2.Press or tap f2.
The BIOS searches 3 places for the diagnostic tools, in the following order:
a.Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 83.
b.Hard drive
c.BIOS
3.When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press or tap esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardware Diagnostics to a USB device:
Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version
1.Go to http://hp.com/go/techcenter/pcdiags.
2.Click the UEFI Download link, and then select Run.
Option 2: Support and Drivers pages—Provide downloads for a specic product for earlier and later versions
1.Go to http://www.hp.com.
2.Point to Support, located at the top of the page, and then click Download Drivers.
3.In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device85
4.Select your computer model, and then select your operating system.
5.In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
86Chapter 10 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1
11Specications
Computer specications
MetricU.S.
Dimensions (touch models)
Depth286.75 mm11.28 in
Width418.8 mm15.14 in
Height (rear)27.15 mm1.06 in
Weight
Touch
Non-touch
Input power
Operating voltage and current18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W
Temperature
Operating5°C to 35°C41°F to 95°F
Nonoperating‑20°C to 60°C‑4°F to 140°F
Relative humidity (noncondensing)
Operating10% to 90%
Nonoperating5% to 95%
Maximum altitude (unpressurized)
Operating‑15 m to 3,048 m‑50 ft to 10,000 ft
Nonoperating‑15 m to 12,192 m‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 92. For information on the recovery options that are available using the recovery media, see
Using Windows Tools on page 93.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 94.
NOTE: If storage is 32 GB or less, System Restore is disabled by default.
Creating recovery media and backups91
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with
the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
You can use Windows tools to create system restore points and create backups of personal information,
Using Windows tools on page 61.
see
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls
the original operating system and software programs that were installed at the factory and then
congures the settings for the programs. HP Recovery media can also be used to customize the system
or restore the factory image if you replace the hard drive.
◦
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
◦
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with
the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦
Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦
The creation process can take an hour or more. Do not interrupt the creation process.
◦
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1.Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 94.
92Chapter 12 Backup and recovery – Windows 10
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