HP Pavilion G 15-dk1955nd, Pavilion G 15-dk1972nd User manual

User Guide
© Copyright 2019, 2020 HP Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Second Edition: February 2020
First Edition: April 2019
Document Part Number: L57923-002
Product notice
This guide describes features that are common to most products. Some features may not be available on your computer.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Processor conguration setting (select products only)
IMPORTANT: Select products are congured with an Intel® Pentium® N35xx/N37xx series or a Celeron®
N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor conguration setting (select products only)
Table of contents
1 Getting started ............................................................................................................................................. 1
Best practices ......................................................................................................................................................... 1
More HP resources ................................................................................................................................................. 2
2 Getting to know your computer ...................................................................................................................... 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 6
Keyboard area ........................................................................................................................................................ 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Button and speakers ........................................................................................................................... 9
Special keys ....................................................................................................................................... 10
HP OMEN Command Center ............................................................................................................... 11
Action keys ........................................................................................................................................ 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Connecting to a network .............................................................................................................................. 16
Connecting to a wireless network ....................................................................................................................... 16
Using the wireless controls ............................................................................................................... 16
Airplane mode key .......................................................................................................... 16
Operating system controls ............................................................................................. 16
Connecting to a WLAN ....................................................................................................................... 17
Using HP Mobile Broadband (select products only) .......................................................................... 18
Using GPS (select products only) ...................................................................................................... 18
Using Bluetooth wireless devices (select products only) ................................................................. 18
Connecting Bluetooth devices ........................................................................................ 18
Connecting to a wired network—LAN (select products only) ............................................................................. 19
4 Enjoying entertainment features .................................................................................................................. 20
Using the camera ................................................................................................................................................. 20
Using audio .......................................................................................................................................................... 20
Connecting speakers ......................................................................................................................... 20
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Connecting headphones .................................................................................................................... 20
Connecting headsets ......................................................................................................................... 21
Using sound settings ......................................................................................................................... 21
Using video .......................................................................................................................................................... 21
Connecting video devices using an HDMI cable (select products only) ............................................ 22
Setting up HDMI audio .................................................................................................... 22
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 23
Using data transfer .............................................................................................................................................. 23
Connecting devices to a USB Type-C port (select products only) ..................................................... 24
5 Navigating the screen .................................................................................................................................. 25
Using TouchPad and touch screen gestures ........................................................................................................ 25
Tap ..................................................................................................................................................... 25
Two-nger pinch zoom ..................................................................................................................... 26
Two-nger slide (TouchPad and Precision TouchPad) ...................................................................... 26
Two-nger tap (TouchPad and Precision TouchPad) ........................................................................ 26
Three-nger tap (TouchPad and Precision TouchPad) ..................................................................... 27
Four-nger tap (TouchPad and Precision TouchPad) ....................................................................... 27
Three-nger swipe (TouchPad and Precision TouchPad) ................................................................. 28
Four-nger swipe (Precision TouchPad) ........................................................................................... 28
One-nger slide (touch screen) ......................................................................................................... 29
Using an optional keyboard or mouse ................................................................................................................. 29
6 Managing power .......................................................................................................................................... 30
Using Sleep and Hibernation ............................................................................................................................... 30
Initiating and exiting Sleep ............................................................................................................... 30
Initiating and exiting Hibernation (select products only) ................................................................. 31
Shutting down (turning o) the computer .......................................................................................................... 31
Using the Power icon and Power Options ............................................................................................................ 32
Running on battery power ................................................................................................................................... 32
Using HP Fast Charge (select products only) .................................................................................... 32
Displaying battery charge ................................................................................................................. 33
Finding battery information in HP Support Assistant (select products only) .................................. 33
Conserving battery power ................................................................................................................. 33
Identifying low battery levels ........................................................................................................... 33
Resolving a low battery level ............................................................................................................ 34
Resolving a low battery level when external power is available ................................... 34
Resolving a low battery level when no power source is available ................................. 34
Resolving a low battery level when the computer cannot exit Hibernation .................. 34
Factory-sealed battery ...................................................................................................................... 34
Running on external power ................................................................................................................................. 34
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7 Maintaining your computer .......................................................................................................................... 36
Improving performance ....................................................................................................................................... 36
Using Disk Defragmenter .................................................................................................................. 36
Using Disk Cleanup ............................................................................................................................ 36
Using HP 3D DriveGuard (select products only) ................................................................................ 36
Identifying HP 3D DriveGuard status .............................................................................. 37
Updating programs and drivers .......................................................................................................................... 37
Updating using Windows 10 .............................................................................................................. 37
Updating using Windows 10 S ........................................................................................................... 37
Cleaning your computer ...................................................................................................................................... 38
Using HP Easy Clean (select products only) ...................................................................................... 38
Removing dirt and debris from non-HP Easy Clean computers ....................................................... 38
Caring for wood veneer (select products only) ................................................................................. 39
Traveling with or shipping your computer .......................................................................................................... 39
8 Securing your computer and information ....................................................................................................... 41
Using passwords .................................................................................................................................................. 41
Setting Windows passwords ............................................................................................................. 41
Setting Setup Utility (BIOS) passwords ............................................................................................. 42
Using Windows Hello (select products only) ....................................................................................................... 43
Using internet security software ......................................................................................................................... 43
Using antivirus software ................................................................................................................... 43
Using rewall software ..................................................................................................................... 43
Installing software updates ................................................................................................................................. 44
Using HP Device as a Service (select products only) ........................................................................................... 44
Securing your wireless network .......................................................................................................................... 44
Backing up your software applications and information .................................................................................... 44
Using an optional security cable (select products only) ..................................................................................... 44
9 Using Setup Utility (BIOS) ............................................................................................................................. 45
Starting Setup Utility (BIOS) ................................................................................................................................ 45
Updating Setup Utility (BIOS) .............................................................................................................................. 45
Determining the BIOS version ........................................................................................................... 45
Downloading a BIOS update .............................................................................................................. 46
10 Using HP PC Hardware Diagnostics .............................................................................................................. 47
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 47
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 47
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 48
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Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 48
Installing HP PC Hardware Diagnostics Windows ............................................................................. 48
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 48
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 49
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 49
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 49
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 50
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 50
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 50
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 50
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 50
11 Backing up, restoring, and recovering .......................................................................................................... 52
Backing up information and creating recovery media ........................................................................................ 52
Using Windows tools ......................................................................................................................... 52
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 52
Restoring and recovery ........................................................................................................................................ 53
Restoring, resetting, and refreshing using Windows tools .............................................................. 53
Recovering using HP Recovery media ............................................................................................... 53
Changing the computer boot order ................................................................................................... 53
Using HP Sure Recover (select products only) .................................................................................. 54
..................................................................................................... 50
12 Specications ............................................................................................................................................ 55
Input power .......................................................................................................................................................... 55
Operating environment ....................................................................................................................................... 56
13 Electrostatic discharge ............................................................................................................................... 57
14 Accessibility .............................................................................................................................................. 58
HP and accessibility ............................................................................................................................................. 58
Finding the technology tools you need ............................................................................................ 58
The HP commitment ......................................................................................................................... 58
International Association of Accessibility Professionals (IAAP) ....................................................... 58
Finding the best assistive technology .............................................................................................. 59
Assessing your needs ..................................................................................................... 59
Accessibility for HP products .......................................................................................... 59
Standards and legislation .................................................................................................................................... 60
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Standards .......................................................................................................................................... 60
Mandate 376 – EN 301 549 ............................................................................................ 60
Web Content Accessibility Guidelines (WCAG) ................................................................ 60
Legislation and regulations .............................................................................................................. 60
Useful accessibility resources and links .............................................................................................................. 61
Organizations .................................................................................................................................... 61
Educational institutions .................................................................................................................... 61
Other disability resources ................................................................................................................. 61
HP links .............................................................................................................................................. 61
Contacting support .............................................................................................................................................. 62
Index ............................................................................................................................................................. 63
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xii

1 Getting started

This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to nd additional HP resources.

Best practices

After you set up and register the computer, we recommend the following steps to get the most out of your smart investment:
Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering
on page 52.
If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a
network on page 16.
Become familiar with the computer hardware and software. For more information, see Getting to know
your computer on page 3 and Enjoying entertainment features on page 20.
Update or purchase antivirus software. See Using antivirus software on page 43.
Access HP Support Assistant app—For quick online support, open the HP Support Assistant app (select
products only). HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance. Type support in the taskbar search
box, and then select HP Support Assistant. Then select Support.
Best practices 1

More HP resources

To locate resources that provide product details, how-to information, and more, use this table.
Table 1-1 Additional information
Resource Contents
Setup Instructions Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support, and follow the instructions to nd your product.
‒ or –
Type support in the taskbar search box, and then select HP Support Assistant. Then select Support.
‒ or –
Select the question mark icon in the taskbar search box. Then select Support.
Safety & Comfort Guide
To access this guide:
Type HP Documentation in the taskbar search
box, and then select HP Documentation.
‒ or –
Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the internet
to access the latest version of the user guide.
Regulatory, Safety, and Environmental Notices
To access this document:
Type HP Documentation in the taskbar search
box, and then select HP Documentation.
Online chat with an HP technician
Support telephone numbers
Replacement parts videos (select products only)
Maintenance and service guides
HP service center locations
Proper workstation setup
Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
Electrical and mechanical safety information
Important regulatory notices, including information about proper
battery disposal, if needed.
Limited Warranty*
To access this document:
Type HP Documentation in the taskbar search
box, and then select HP Documentation.
‒ or –
Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the internet
to access the latest version of the user guide.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone number, and postal address.
2 Chapter 1 Getting started
Specic warranty information about this computer

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

Locating hardware

To nd out what hardware is installed on your computer:
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

Locating software

To nd out what software is installed on your computer:
Right-click the Start button, and then select Apps and Features.
Locating hardware 3

Right side

Table 2-1 Right-side components and their descriptions
Component Description
(1) Drive light Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
NOTE: For information about HP 3D DriveGuard, see Using HP
3D DriveGuard (select products only) on page 36.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) USB SuperSpeed ports (2) Connect USB devices, such as a cell phone, camera, activity
(4) AC adapter and battery light White: The AC adapter is connected and the battery is fully
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
tracker, or smartwatch, and provide high-speed data transfer.
charged.
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
Amber: The AC adapter is connected and the battery is
charging.
O: The battery is not charging.
(5) Power connector Connects an AC adapter.
4 Chapter 2 Getting to know your computer

Left side

Table 2-2 Left-side components and their descriptions
Component Description
(1) HDMI port Connects an optional video or audio device, such as a high-
(2) USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and even when
denition television, any compatible digital or audio component, or a high-speed High-Denition Multimedia Interface (HDMI) device.
the computer is o, charges most products such as a cell phone, camera, activity tracker, or smartwatch.
(3) RJ-45 (network) jack/status lights Connects a network cable.
White: The network is connected.
Amber: Activity is occurring on the network.
(4) USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides
data transfer, and even when the computer is o,charges most products such as a cell phone, camera, activity tracker, or smartwatch.
– and –
Connects a display device that has a USB Type-C connector, providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(5) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
Press in on the card, and then remove it from the memory
card reader.
Left side 5

Display

Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images. To use
your camera, see Using the camera on page 20. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. For more information, see Using Windows Hello (select
products only) on page 43.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
Select the Start button, select HP Help and Support, and then select HP Documentation.
6 Chapter 2 Getting to know your computer

Keyboard area

TouchPad

Table 2-4 TouchPad components and their descriptions
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
NOTE: For more information, see Using TouchPad and touch
screen gestures on page 25.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 7

Lights

Table 2-5 Lights and their descriptions
Component Description
(1) Power light On: The computer is on.
Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display and other unneeded components.
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light On: Computer sound is o.
O: Computer sound is on.
8 Chapter 2 Getting to know your computer

Button and speakers

Table 2-6 Button and speakers and their descriptions
Component Description
(1) Power button When the computer is o, press the button to turn on the
computer.
When the computer is on, press the button briey to
initiate Sleep.
When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options:
Right-click the Power icon , and then select Power
Options.
(2) Speakers (2) Produce sound.
Keyboard area 9

Special keys

Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is turned back on.
10 Chapter 2 Getting to know your computer

HP OMEN Command Center

HP OMEN Command Center allows you to customize your computer for your specic gaming needs.
To open HP OMEN Command Center, select the Start button, select OMEN Command Center, and then
follow the on-screen instructions.
The HP OMEN Command Center dashboard provides a central location to access and congure the following features:
System Vitals: Monitor the computer status and performance.
Network Booster: View and adjust network priorities and settings.
Gaming Device Lighting and Macros: Congure the lighting and macro keys when an external supported
gaming device is connected (select products only).
Help: Access “How to” information and frequently asked questions.
NOTE: To minimize the dashboard, select the – button at the top of the dashboard.
NOTE: Some features are available on select products only.
Keyboard area 11

Action keys

The action keys on your computer perform specic functions and vary by computer. To determine which keys are on your computer, look at the icons on your keyboard and match them to the descriptions in this table.
To use an action key, press and hold the key.
Table 2-8 Action keys and their descriptions
Icon Description
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or darker environments. Press the key again to turn o the privacy screen.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Opens the “How to get help in Windows 10” webpage.
Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on. On select products, you can adjust the brightness of the keyboard backlight. Press the key repeatedly to adjust the brightness from high (when you rst start up the computer), to low, to o. After you adjust the keyboard backlight setting, the backlight will revert to your previous setting each time you turn on the computer. The keyboard backlight will turn o after 30 seconds of inactivity. To turn the keyboard backlight back on, press any key or tap the TouchPad (select products only). To conserve battery power, turn o this feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
12 Chapter 2 Getting to know your computer
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