HP Pavilion DV8301, Pavilion DV8305, Pavilion DV8302, Pavilion DV8304, Pavilion DV8306 Maintenance And Service Manual

Maintenance and Service
Guide

HP Pavilion dv8300 Notebook PC

Document Part Number: 398677-001

February 2006

This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.

© Copyright 2006 Hewlett-Packard Development Company, L.P.

Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. Bluetooth is a trademark owned by its proprietor and used by
Hewlett-Packard Company under license. SD Logo is a trademark of its
proprietor.

The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide
HP Pavilion dv8300 Notebook PC
First Edition: February 2006
Document Part Number: 398677-001

Contents

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–24

2 Troubleshooting

2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Accessing Computer Setup . . . . . . . . . . . . . . . . . . . . 2–2

Computer Setup Defaults . . . . . . . . . . . . . . . . . . . . . 2–2

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . 2–4

Selecting from the Tools Menu. . . . . . . . . . . . . . . . . 2–5

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6

2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7

Maintenance and Service Guide iii

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Display Assembly Subcomponents. . . . . . . . . . . . . 3–12

3.4 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

3.5 Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

3.6 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.7 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3–18

3.8 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–20

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

iv Maintenance and Service Guide

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4

5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

5.7 Mini Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

5.8 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17

5.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20

5.11 Keyboard Assembly . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.12 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26

5.13 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–30

5.15 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40

5.16 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47

5.17 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5–54

5.18 Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–57

5.19 USB Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–59

5.20 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–61

5.21 Fan/Heat Sink Assembly. . . . . . . . . . . . . . . . . . . . 5–64

5.22 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–70

5.23 PC Card Assembly . . . . . . . . . . . . . . . . . . . . . . . . 5–72

Contents

Maintenance and Service Guide v

Contents

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

C Screw Listing

D Display Component Recycling

Index

vi Maintenance and Service Guide

Product Description

The HP Pavilion dv8300 Notebook PC offers advanced
modularity, Intel® Pentium® M processors, and extensive
multimedia support.

1

HP Pavilion dv8300 Notebook PC

Maintenance and Service Guide 1–1

Product Description

1.1 Features

■ Intel Pentium M 2.17-, 2.0-, 1.83-GHz Single Code

processors, or Intel Pentium M 1.66-GHz Dual Code
processor, varying by computer model

■ 17.0-inch, WSXGA+, TFT (1680 × 1050) with BrightView

or 17.0-inch, WXGA+, TFT (1440 × 900) with BrightView
display, varying by computer model

■ 120-, 100-, or 80-GB high-capacity hard drive, varying by

computer model

■ 256-MB DDR1 synchronous DRAM (SDRAM) at 333 MHz,

expandable to 2.0 GB

■ Microsoft® Windows® XP Home Edition or Windows XP

Professional, varying by computer model

■ Full-size Windows keyboard with full-size numeric keypad

■ TouchPad pointing device, including dedicated vertical scroll

region

■ Integrated 10Base-T/100Base-TX Ethernet local area

network (LAN) network interface card (NIC) with RJ-45 jack

■ Integrated high-speed 56K modem with RJ-11 jack

■ Integrated wireless support for Mini Card IEEE 802.11a/b/g

WLAN device

■ Support for one Type I or Type II PC Card slot, with support

for both 32-bit (CardBus) and 16-bit PC Cards

■ Support for ExpressCard slot

1–2 Maintenance and Service Guide

Product Description

■ External 90-watt AC adapter with 3-wire power cord

■ 8-cell Li-Ion battery pack

■ Stereo speakers

■ Volume up, volume mute, and volume down buttons

■ QuickPlay buttons

■ Support for the following optical drives:

❏ DVD±RW and CD-RW Double Layer Combo Drive with

LightScribe

❏ DVD±RW and CD-RW Double Layer Combo Drive

❏ DVD/CD-RW Combo Drive

■ Connectors:

❏ Audio-in (microphone)

❏ Audio-out (headphone)

❏ Digital Media Slot

❏ Expansion port 2

❏ ExpressCard slot

❏ External monitor

❏ IEEE 1394

❏ PC Card

❏ Power

❏ RJ-11 (modem)

❏ RJ-45 (network)

❏ S-Video-out

❏ Universal Serial Bus (USB) v. 2.0 (4 ports)

Maintenance and Service Guide 1–3

Product Description

1.2 Resetting the Computer

If the computer you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:

1. Prepare the computer for disassembly (refer to Section 5.3,

“Preparing the Computer for Disassembly,” for more

information).

2. Remove the real-time clock (RTC) battery (refer to

Section 5.8, “RTC Battery,” for more information on

removing and replacing the RTC battery).

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any
battery packs at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.

1–4 Maintenance and Service Guide

1.3 Power Management

The computer comes with power management features that
extend battery operating time and conserve power. The
computer supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Battery calibration

■ Lid switch standby/resume

■ Power button

Product Description

■ Advanced Configuration and Power Management (ACPM)

compliance

Maintenance and Service Guide 1–5

Product Description

1.4 External Components

The external components on the front of the computer are shown
below and described in Table 1-1.

Front Components

1–6 Maintenance and Service Guide

Product Description

Table 1 -1

Front Components

Item Component Function

1Power light ■ On: Computer is turned on.

■ Off: Computer is off or in hibernation.

■ Blinking: Computer is in standby.

2Battery light ■ On: A battery pack is charging or is close

to full charge capacity.

■ Off: If the computer is plugged into an
external power source, the light is turned
off when all batteries in the computer are
fully charged. If the computer is not
plugged into an external power source,
the light stays off until the battery
reaches a low-battery condition.

■ Blinking: A battery pack that is the only
available power source has reached a
low-battery condition. When the battery
reaches a critical low-battery condition,
the battery light begins blinking quickly.

3 Drive light On or blinking: The internal hard drive or an

optical drive is being accessed.

4 Speakers Produce stereo sound.

5 Display release latch Opens the computer.

Maintenance and Service Guide 1–7

Product Description

The external components on the right side of the computer are
shown below and described in Table 1-2.

Right-Side Components

1–8 Maintenance and Service Guide

Product Description

Table 1 -2

Right-Side Components

Item Component Function

1 ExpressCard slot Supports an optional ExpressCard.

2Audio-out

(headphone) jack

3 Audio-in (microphone)

jack

4 USB ports (2) Connect optional USB devices.

5 Optical drive Supports an optical disc, such as a CD

Connects an optional headphone or
powered stereo speakers. Also connects
the audio function of an audio/video device,
such as a television or VCR.

Connects an optional stereo microphone.

or DVD.

Maintenance and Service Guide 1–9

Product Description

The external components on the left side of the computer are
shown below and described in Table 1-3.

Left-Side Components

Table 1 -3

Left-Side Components

Item Component Function

1 Power connector Connects the AC adapter cable.

2 Monitor port Connects an optional VGA monitor or

projector.

3 S-Video-out jack Connects the video function of an optional

S-Video device, such as a television, VCR,
or video capture card.

4 RJ-45 (network) jack Connects a network cable (not included).

1–10 Maintenance and Service Guide

Table 1 -3

Product Description

Left-Side Components

Item Component Function

5 Expansion port 2 Connects the computer to an optional

expansion product.

The computer has only one

✎

expansion port. The term

port 2

expansion port.

6 USB ports (2) Connect optional USB devices.

7 1394 port (4-pin) Connects an optional 1394a device such as

a scanner, a digital camera, or a digital
camcorder.

8 Digital Media Slot light On: An optional digital card is being

accessed.

9 Digital Media Slot Supports the following optional digital

cards: Secure Digital (SD) Memory Card,
SD I/O Card, Memory Stick, Memory Stick
Pro, MultiMediaCard, xD-Picture Card, and
SmartMedia.

(Continued)

expansion

describes the type of

10 PC Card slot Supports an optional Type I or Type II

32-bit (CardBus) or 16-bit PC Card.

Maintenance and Service Guide 1–11

Product Description

The external components on the rear panel of the computer are
shown below and described in Table 1-4.

Rear Panel Components

1–12 Maintenance and Service Guide

Product Description

Table 1 -4

Rear Panel Components

Item Component Function

1 Security cable slot Attaches an optional security cable to the

computer.

The purpose of security solutions is

✎

to act as a deterrent. These solutions
do not prevent the product from
being mishandled or stolen.

2 RJ-11 (modem) jack Connects a modem cable (not included).

3 Battery bay Holds a battery pack.

4 Wireless light On: One or more internal wireless devices

have been turned on.

To establish a wireless connection, a

✎

wireless network must already be set
up.

5 Vent Provides airflow to cool internal

components.

To prevent overheating, do not

Ä

obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows or thick rugs
or clothing, to block airflow.

Maintenance and Service Guide 1–13

Product Description

The standard keyboard components of the computer are shown
below and described in Table 1-5.

Standard Keyboard Components

1–14 Maintenance and Service Guide

Product Description

Table 1-5

Standard Keyboard Components

Item Component Function

1 f1 to f12 keys (12) Perform system and application tasks.

When combined with fn, function keys
perform additional tasks as hotkeys.

2 caps lock key Enables caps lock and turns on the caps

lock light.

3

4 Windows logo key Displays the Microsoft Windows Start

5Windows

6 Arrow keys Move the cursor around the screen.

7 Numeric keypad keys

8 num lock key Enables numeric lock, turns on the

fn key Combines with other keys to perform

system tasks as hotkeys. For example,
pressing fn+f7 decreases screen
brightness.

menu.

Displays a shortcut menu for items

applications key

(16)

beneath the pointer.

Can be used like the keys on an external
numeric keypad.

embedded numeric keypad, and turns
on the num lock light.

Maintenance and Service Guide 1–15

Product Description

The computer top components are shown below and described in
Table 1-6.

Top Components

Table 1-6

Top Components

Item Component Function

1 Display switch Initiates standby if the display is closed

when the computer is on.

2 Wireless light On: One or more internal wireless devices

have been turned on.

To establish a wireless connection,

✎

a wireless network must already be
set up.

1–16 Maintenance and Service Guide

Table 1-6

Product Description

Top Components

Item Component Function

3 Wireless button Turns the wireless functionality on or off,

but does not create a wireless connection.

✎

4Power light ■ On: The computer is on.

■ Blinking: The computer is in standby.

■ Off: The computer is off or in

Power button When the computer is

■ Off, press to turn on the computer.

■ On, press to enter hibernation.

■ In standby, briefly press to exit standby.

■ In hibernation, briefly press to exit

If the computer has stopped responding
and Microsoft® Windows® shutdown
procedures cannot be used, press and
hold the power button for at least
5 seconds to turn off the computer.

(Continued)

To establish a wireless connection,
a wireless network must already be
set up.

hibernation.

hibernation.

5 Volume down button Decreases speaker volume.

6 Volume mute button Mutes or restores speaker volume.

7 Volume up button Increases speaker volume.

Maintenance and Service Guide 1–17

Product Description

The Quick Play and Quick Launch buttons are shown below and
described in Table 1-7.

Top Components

1–18 Maintenance and Service Guide

Product Description

Table 1-7

QuickPlay and Quick Launch Button Components

Item Component Function

1 DVD button Default button functions without

QuickPlay software:

When the computer is

■ On: Opens the default DVD application
to start a DVD in the optical drive.

■ Off: No function.

■ In standby: Resumes from standby into

Windows.

■ In hibernation: Restores from
hibernation into Windows.

Button functions with QuickPlay
software:

When the computer is

■ On: Opens the default DVD application
to start a DVD in the optical drive.

■ Off: Opens QuickPlay to start a DVD in
the optical drive.

■ In standby: Resumes from standby into
Windows.

■ In hibernation: Restores from
hibernation into Windows.

Maintenance and Service Guide 1–19

Product Description

Table 1-7

QuickPlay and Quick Launch Button Components

Item Component Function

2 Media Button Default button functions without

QuickPlay software:

When the computer is

■ On: Opens the music application or the
Media menu, allowing you to select a
multimedia application.

■ Off: No function.

■ In standby: Resumes from standby into

Windows.

■ In hibernation: Restores from
hibernation into Windows.

Button functions with QuickPlay
software:

When the computer is

■ On: Opens the music application or the
Media menu, allowing you to select a
multimedia application.

(Continued)

■ Off: Opens the music application or the
Media menu, allowing you to select a
multimedia application.

■ In standby: Resumes from standby into
Windows.

■ In hibernation: Restores from
hibernation into Windows.

3 Quick Launch

calculator button

1–20 Maintenance and Service Guide

Opens the Microsoft Windows calculator.
This button can also be reassigned to an

Internet or network destination or to any
software application or data file.

When you press the Quick Launch

✎

calculator button, num lock is
enabled.

Product Description

The computer TouchPad components are shown below and
described in Table 1-8.

TouchPad Components

Table 1-8

TouchPad Components

Item Component Function

1 Left and right

TouchPad buttons

2 TouchPad Moves the pointer and selects or activates

3 TouchPad vertical

scroll zone

Function like the left and right buttons on
an external mouse.

items on the screen. Can be set to perform
other mouse functions, such as scrolling,
selecting, and double-clicking.

Scrolls up or down.

Maintenance and Service Guide 1–21

Product Description

The external components on the bottom of the computer are
shown below and described in Table 1-9.

Bottom Components

Table 1-9

Bottom Components

Item Component Function

1 Optical drive Supports an optical disc, such as a

CD or DVD.

2 Labels area Contains the serial number and other

information labels.

3 Battery pack release latch Releases a battery pack from the

battery bay.

4 Battery bay Holds a battery pack.

1–22 Maintenance and Service Guide

Table 1-9

Product Description

Bottom Components

Item Component Function

5 Vents (2) Provide airflow to cool internal

components.

Ä

6 Memory/Mini Card module

compartment cover

■ Contains 2 memory module slots that

■ Holds an optional wireless LAN

Ä

(Continued)

To prevent overheating, do not
obstruct vents. Do not allow a
hard surface, such as a printer, or
a soft surface, such as pillows
or thick rugs or clothing, to block
airflow.

support replaceable memory
modules. The number of preinstalled
memory modules varies by computer
model.

device (select models only).

To prevent an unresponsive
system and the display of a
warning message, install only a
Mini Card device authorized for
use in your computer by the
governmental agency that
regulates wireless devices in
your country. If you install an
unauthorized device and then
receive a warning message,
remove the device to restore
computer functionality. Then
contact Customer Care.

7 Hard drive bay Holds the internal hard drive.

Maintenance and Service Guide 1–23

Product Description

1.5 Design Overview

This section presents a design overview of key parts and features
of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■ Intel Pentium M processors

■ Audio

■ Digital media card

■ Display

■ ExpressCard

■ Hard drive

Ä

■ Keyboard

■ Memory module

■ Mini Card communications devices

■ PC Card

■ Tou ch Pad

CAUTION: To properly ventilate the computer, allow at least a 7.6-cm
(3-inch) clearance on the left and right sides of the computer.

The computer uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the computer.

1–24 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by HP should repair

Å

2.1 Computer Setup

this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.

2

✎

Computer Setup is a preinstalled, ROM-based utility that can be
used even when the operating system is not working or will not
load. If the operating system is working, the computer restarts the
operating system after you exit Computer Setup.

Pointing devices are not supported in Computer Setup; you
must use the keyboard to navigate and make selections.

The menu tables later in this chapter provide an overview of
Computer Setup options.

Maintenance and Service Guide 2–1

Troubleshooting

Accessing Computer Setup

The information and settings in Computer Setup are accessed
from the File, Security, Tools, and Advanced menus.

1. Open Computer Setup by turning on or restarting the
computer. Press
displayed in the lower-left corner of the screen.

❏ To change the language, press f2.

❏ To view navigation information, press f1.

❏ To return to the Computer Setup menu, press esc.

2. Select the File, Security, Tools, or Advanced menu.

3. To exit Computer Setup, choose one of the following:

❏ To exit without saving any changes, use the arrow keys to

select File > Ignore changes and exit, and then follow
the instructions on the screen.

f10 while the F10 = Based Setup message is

❏ To exit and save all the settings you have entered, use the

arrow keys to select File > Save changes and exit, and
then follow the instructions on the screen.

Your preferences are set when you exit Computer Setup and go
into effect when the computer restarts.

Computer Setup Defaults

To return all settings in Computer Setup to the values that were
set at the factory:

1. Open Computer Setup by turning on or restarting the
computer. Press
displayed in the lower-left corner of the screen.

❏ To change the language, press f2.

❏ To view navigation information, press f1.

2. Use the arrow keys to select File > Restore defaults.

f10 while the F10 = Based Setup message is

3. Select the Restore Defaults check box.

2–2 Maintenance and Service Guide

Troubleshooting

4. To confirm the restoration, press f10.

5. Select File > Save changes and exit, and then follow the
instructions on the screen.

When the computer restarts, the factory settings are restored, and
any identification information you have entered is saved.

Selecting from the File Menu

Table 2-1

File Menu

Select To Do This

System Information ■ View identification information about the

computer and any battery packs in the system.

■ View specification information about the
processor, memory and cache size, video
revision, keyboard controller version, and
system ROM.

Save to floppy Save system configuration settings to a diskette.

Restore to floppy Restore system configuration settings from a

diskette.

Restore defaults Replace configuration settings in Computer Setup

with factory default settings. (Identification
information is retained.)

Ignore changes and exit Cancel changes entered during the current

session. Then exit and restart the computer.

Save changes and exit Save changes entered during the current session.

Then exit and restart the computer. The changes
you save are to into effect when the computer
restarts.

Maintenance and Service Guide 2–3

Troubleshooting

Selecting from the Security Menu

Table 2-2

Security Menu

Select To Do This

Administrator password Enter, change, or delete an HP Administrator

password.

Power-on password Enter, change, or delete a power-on password.

Password options ■ Enable/Disable stringent security.

■ Enable/Disable required password on restart.

DriveLock passwords Enable/disable DriveLock; change a DriveLock

user or master password.

DriveLock Settings are accessible only

✎

when you enter Computer Setup by turning
on (not restarting) the computer.

Smart Card Security Enable/disable power-on support for smart cards.

This feature is supported by select smart

✎

card readers only.

Embedded Security ■ Enable/Disable the embedded security chip.

■ Restore embedded security chip to factory
settings.

■ Enable/Disable power-on authentication
support.

■ Enable/Disable automatic DriveLock.

■ Reset power-on authentication credential

Embedded Security settings are accessible

✎

only if the computer is equipped with an
embedded security chip.

Device security Enable/Disable devices in the system.

Enable NIC for inclusion in MultiBoot.

System IDs Enter user-defined identification values.

2–4 Maintenance and Service Guide

Troubleshooting

Selecting from the Tools Menu

Table 2-3

Tools Menu

Select To Do This

HDD Self Test options Run a quick or comprehensive self-test on any

hard drive in the system.

Battery Information View information about any battery packs in

the computer.

Memory Check ■ Run a self-test on memory modules in the

computer.

■ View information about memory modules
installed in the computer.

Maintenance and Service Guide 2–5

Troubleshooting

Selecting from the Advanced Menu

Table 2-4

Advanced Menu

Select To Do This

Language (or press f2) Change the Computer Setup language.

Boot options ■ Enable/Disable MultiBoot, which sets a startup

sequence that can include most bootable
devices and media in the system.

■ Set the boot order.

Device options ■ Swap the functions of the fn key and left ctrl

key.

■ Enable/Disable multiple pointing devices at
startup. (To set the computer to support only a
single, usually nonstandard, pointing device at
startup, select Disable.)

■ Enable/Disable USB legacy support for a USB
keyboard, mouse, and hub. When USB legacy
support is enabled

❐ A USB keyboard, mouse, and hub work

even when a Windows operating system
is not loaded.

❐ The computer starts from a bootable

hard drive, diskette drive diskette, or CD,
CD-RW, or DVD inserted into a drive
connected by a USB connector to the
computer or to an optional docking
device.

■ Select a parallel port mode: EPP (Enhanced
Parallel Port), standard, bidirectional, or ECP
(Enhanced Capabilities Port).

■ Enable/Disable all settings in the SpeedStep
window. (When Disable is selected, the
computer runs in Battery Optimized mode.)

2–6 Maintenance and Service Guide

2.2 Troubleshooting Flowcharts

Table 2 -5

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 “Flowchart 2.1—Initial Troubleshooting”

2.2 “Flowchart 2.2—No Power, Part 1”

2.3 “Flowchart 2.3—No Power, Part 2”

2.4 “Flowchart 2.4—No Power, Part 3”

2.5 “Flowchart 2.5—No Power, Part 4”

2.6 “Flowchart 2.6—No Video, Part 1”

Troubleshooting

2.7 “Flowchart 2.7—No Video, Part 2”

2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”

2.9 “Flowchart 2.9—No Operating System (OS) Loading”

2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”

2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”

2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”

2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”

Maintenance and Service Guide 2–7

Troubleshooting

Table 2 -5

Troubleshooting Flowcharts Overview

Flowchart Description

2.14 “Flowchart 2.14—No OS Loading, Optical Drive”

2.15 “Flowchart 2.15—No Audio, Part 1”

2.16 “Flowchart 2.16—No Audio, Part 2”

2.17 “Flowchart 2.17—Nonfunctioning Device”

2.18 “Flowchart 2.18—Nonfunctioning Keyboard”

2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”

2.20 “Flowchart 2.20—No Network/Modem Connection”

(Continued)

2–8 Maintenance and Service Guide

Flowchart 2.1—Initial Troubleshooting

Begin

troubleshooting.

N

Go to
Is there
power?

Y

N

Beeps,

LEDs, or error

messages?

Y

N

Is there video?

(no boot)

Y

N

Is the OS

loading?

Y

N

Is there

sound?

Y

“Flowchart

2.2—No Power,
Par t 1.”

Check

LED board,

speaker

connections.

Go to

“Flowchart

2.6—No Video,
Part 1.”

Go to

“Flowchart

2.9—No Operating
System (OS)

Loading.”

Go to

“Flowchart

2.15—No Audio,
Par t 1.”

N

All drives
working?

Y

N

Keyboard/

pointing

device

working?

Y

N

Connecting

to network

or modem?

Y

End

Troubleshooting

Go to

“Flowchart

2.17—Nonfunc­tioning Device.”

Go to

“Flowchart

2.18—Nonfunc-

tioning Keyboard”

or “Flowchart

2.19—Nonfunc­tioning Pointing

Device.”

Go to

“Flowchart

2.20—No

Network/Modem

Connection.”

Maintenance and Service Guide 2–9

Troubleshooting

N

Flowchart 2.2—No Power, Part 1

No power

(power LED

is off).

Remove from

docking device

(if applicable).

N

Power up

on battery

power?

Reset

power.*

Y

N

Power up

on AC

power?

Reset

power.*

Y

Y

Power up in

docking
device?

1. Reseat the power cables in the docking
device and at the AC outlet.

2. Ensure the AC power source is active.

3. Ensure that the power strip is working.

Done

N

Power up

on battery

power?

Go to

“Flowchart

2.3—No Power,
Par t 2.”

Y

N

Power up

on AC power?

Go to

“Flowchart

2.4—No Power,
Part 3.”

Y

*NOTES

1. On select models, there is a separate
reset button.

2. On select models, the computer can be
reset using the standby switch and
either the lid switch or the main power
switch.

Done

YN

2–10 Maintenance and Service Guide

Power up

in docking

device?

Go to

“Flowchart

2.8—Nonfunctioning
Docking Device (if

applicable).”

Flowchart 2.3—No Power, Part 2

N

Continued from

“Flowchart

2.2—No Power,
Par t 1.”

Visually check for

debris in battery

socket and clean

if necessary.

Y

Troubleshooting

Power on?

Check battery by

recharging it,

moving it to

another computer,

or replacing it.

Power on?

Y

Done

N

power supply

(if applicable).

Y

Done

Replace

Power on?

N

Go to

“Flowchart

2.4—No Power,
Part 3.”

Maintenance and Service Guide 2–11

Done

Troubleshooting

Flowchart 2.4—No Power, Part 3

Continued from

“Flowchart

2.3—No Power,
Part 2.”

Plug directly

into AC outlet.

Y

Power LED

on?

N

Reseat AC adapter

in computer and

at power source.

Power on?

N

Power outlet

active?

Y

Replace

power cord.

Y

N

Y

Done

Done

Try different

outlet.

Internal or

external AC

adapter?

Internal

Go to

“Flowchart

2.5—No Power,
Part 4.”

External

Replace external

AC adapter.

N

Power on?

Y

Power on?

N

2–12 Maintenance and Service Guide

Done

Done

Flowchart 2.5—No Power, Part 4

Continued from

“Flowchart

2.4—No Power,
Par t 3.”

Open

computer.

Y

Reseat loose

Loose or

damaged

parts?

N

components and

boards and

replace damaged

items.

Troubleshooting

computer and

Y

Close

retest.

Power on?

Done

N

Replace the following items (if applicable). Check
computer operation after each replacement:

1. Internal DC-DC converter*

2. Internal AC adapter

3. Processor board*

4. System board*

*NOTE: Replace these items as a set to prevent
shorting out among components.

Maintenance and Service Guide 2–13

Troubleshooting

Flowchart 2.6—No Video, Part 1

No video.

Docking device

Stand-alone

or docking

device?

Go to

“Flowchart

2.7—No Video,
Part 2.”

*NOTE: To change from internal to
external display, use the hotkey.

Internal or

display*?

External

brightness.

Video OK? Done

N

Check for bent

pins on cable.

external

Adjust

Stand-alone

Internal

Y

Y

Adjust

brightness.

Video OK? Done

N

A

Press lid

switch to ensure

operation.

Y

Video OK? Done

N

Replace the following one at a time. Test after each replacement.

1. Cable between computer and computer display (if applicable)

2. Display

3. System board

N

Video OK?

YY

Done

2–14 Maintenance and Service Guide

Try
another
display.

Internal and

external

video OK?

Done

N

Replace

system

board.

Flowchart 2.7—No Video, Part 2

Continued from

“Flowchart

2.6—No Video,
Part 1.”

Remove

computer from

docking device,

if connected.

Troubleshooting

Adjust

display

brightness.

N

Video OK?

Y

Check that computer is properly

seated in docking device,

for bent pins on cable,

and for monitor connection.

Y

Video OK?

Go to “A” in

“Flowchart

2.6—No Video,
Part 1.”

Done

Check brightness

of external

monitor.

Video OK?

N

Try another

external
monitor.

Internal

and external

video OK?

Y

Done

Y

Done

N

Adjust external

monitor display.

Maintenance and Service Guide 2–15

N

Go to

“Flowchart

2.8—Nonfunctioning
Docking Device (if

applicable).”

Troubleshooting

Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)

Nonfunctioning

docking device.

Reseat power

cord in docking

device and

power outlet.

Check voltage

setting on docking

device.

Reset monitor

cable connector at

docking device.

Docking

device

operating?

N

Remove computer,

replace docking

device.

Y

Done

Reinstall

computer into

docking device.

Docking

device

operating?

N

Test replacement

docking device with

new computer.

Y

Done

2–16 Maintenance and Service Guide

Troubleshooting

Flowchart 2.9—No Operating System (OS)
Loading

No OS

loading.*

Reseat power

cord in docking

device and

power outlet.

No OS loading from hard drive,

“Flowchart 2.10—No OS Loading,

go to

Hard Drive, Part 1.”

No OS loading from diskette drive,

“Flowchart 2.13—No OS Loading,

go to

Diskette Drive.”

No OS loading from optical drive,

“Flowchart 2.14—No OS Loading,

go to

Optical Drive.”

No OS loading from network,

“Flowchart 2.20—No Network/Modem

go to

Connection.”

*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.

Maintenance and Service Guide 2–17

Troubleshooting

Flowchart 2.10—No OS Loading, Hard Drive,
Part 1

OS not

loading from

hard drive.

Nonsystem

disk message?

N

Reseat

external

hard drive.

OS loading?

N

Boot

from

CD?

Y

Check the setup
utility for correct

booting order.

Y

Y

N

Go to

“Flowchart

2.11—No OS
Loading,

Hard Drive, Part 2.”

Done

Boot
from

diskette?

Y

N

Go to

“Flowchart

2.13—No OS
Loading,

Diskette Drive.”

N

Boot
from

hard drive?

Y

Done

2–18 Maintenance and Service Guide

Change boot
priority through
the setup utility

and reboot.

Boot
from

hard drive?

Y

N

Go to

“Flowchart

2.17—Nonfunctioning
Device.”

Troubleshooting

Flowchart 2.11—No OS Loading, Hard Drive,
Part 2

Continued from

“Flowchart

2.10—No OS
Loading,

Hard Drive, Part 1.”

Disc or

diskette in

drive?

Y

Remove disc or

diskette and

reboot.

N

1. Replace
hard drive.

2. Replace
system board.

N

Reseat

hard drive.

Hard drive

accessible?

Run FDISK.

Y

Done

Boot

from

hard drive?

N

Boot

from diskette

drive?

Y

Hard drive

accessible?

Y

Go to

“Flowchart

2.12—No OS
Loading,

Hard Drive, Part 3.”

Y

N

2.13—No OS

Diskette Drive.”

N

Done

Go to

“Flowchart

Loading,

Done

Hard drive

partitioned?

Y

Hard drive

formatted?

Y

Y

Computer

booted?

Go to

“Flowchart

2.12—No OS
Loading,

Hard Drive, Part 3.”

N

N

Create partition,
and then format

hard drive to

bootable

C:\ prompt.

Format hard drive

and bring to

abootable

C:\ prompt.

Load OS using

Operating System disc

(if applicable).

N

Maintenance and Service Guide 2–19

Troubleshooting

Flowchart 2.12—No OS Loading, Hard Drive,
Part 3

Continued from

“Flowchart

2.11—No OS
Loading,

Hard Drive, Part 2.”

N

System

files on hard

drive?

Y

Virus

on

hard drive?

N

Run SCANDISK and

check for

bad sectors.

Can bad

sectors

be fixed?

Y

N

Clean virus.

Replace

hard drive.

Install OS

and reboot.

OS

loading from

hard drive?

N

Diagnostics on

disc or diskette?

N

Run diagnostics

and follow

recommendations.

Y

Done

Y

Replace

hard drive.

Y

Fix bad

sectors.

Y

2–20 Maintenance and Service Guide

Boot from

hard drive?

Done

N

Replace

hard drive.

Troubleshooting

N

N

Flowchart 2.13—No OS Loading, Diskette Drive

Y

OS not loading

diskette drive.

Nonsystem

disk message?

from another

Y

drive enabled

in the Setup

Y

from

Boot

device?

Diskette

utility?

Y

N

N

Reseat

diskette drive.

Go to

“Flowchart

2.17—Nonfunc­tioning Device.”

Enable drive

and cold boot

computer.

loading?

N

Bootable

diskette

in drive?

Y

Check diskette

for system files.

Try d i fferen t

diskette.

Nonsystem

disk error?

N

OS

N

Install bootable

diskette and

reboot computer.

Y

Replace the following
components
individually, retesting
after each
replacement:

■ Diskette drive

■ System board

Y

Done

Y

Is diskette

drive boot

order

correct?

Change boot

priority using

the setup utility.

Maintenance and Service Guide 2–21

Reset the computer.

Refer to

Section 1.2,
“Resetting the
Computer,”

instructions.

“Flowchart

2.17—Nonfunctioning
Device.”

for

Go to

N

OS

loading?

Done

Troubleshooting

Flowchart 2.14—No OS Loading, Optical Drive

No OS

loading from

CD-ROM or

DVD-ROM drive.

Boots from

CD or DVD?

N

Reseat

drive.

Y

N

bootable disc.

Disc

in drive?

Install

Done

Boots from

CD or DVD?

Y

Y

Y

bootable disc.

Bootable

disc in

drive?

Try another

Done

N

Install bootable

disc and

reboot

computer.

N

Booting

from another

device?

Y

Booting

correct?

N

Correct boot

order using

the setup utility.

order

N

2.17—Nonfunctioning

Reset the computer.

Y

Section 1.2,

“Resetting the

Computer,”

instructions.

Go to

“Flowchart

Device.”

Refer to

for

Go to

“Flowchart

2.17—Nonfunctioning
Device.”

2–22 Maintenance and Service Guide

Flowchart 2.15—No Audio, Part 1

N

Turn up audio

No audio.

internally or

externally.

Audio? Done

N

Troubleshooting

Y

Computer in

docking device

(if applicable)?

Go to

“Flowchart

2.16—No Audio,
Par t 2.”

Y

Undock

Go to

“Flowchart

2.17—Nonfunctioning
Device.”

Internal

audio?

Y

Test replacement

docking device with

new computer.

Audio? Done

N

N

Go to

“Flowchart

2.16—No Audio,
Par t 2.”

Y

Maintenance and Service Guide 2–23

Troubleshooting

Flowchart 2.16—No Audio, Part 2

Continued from

“Flowchart

2.15—No Audio,
Part 1.”

N

Audio
driver in OS
configured?

Reload

audio drivers.

Y

N

Correct

drivers for

application?

Load drivers and
set configuration

in OS.

Y

Connect to

external

speaker.

Replace audio

board and

Audio?

YN

speaker
connections
in computer

(if applicable).

Audio? Done

YN

2–24 Maintenance and Service Guide

Replace the following components
individually, retesting after each
replacement:

■ Internal speakers.

■ Audio board (if applicable).

Flowchart 2.17—Nonfunctioning Device

Nonfunctioning

device.

Reseat
device.

Unplug the nonfunctioning device from the computer

and inspect cables and plugs for bent or broken pins

or other damage.

Troubleshooting

CMOS.

Reattach device.
Close computer,

plug in power,

and reboot.

Device

boots

properly?

Y

Done

Clear

N

Any physical

device detected?

N

Replace hard drive.

Replace NIC.

If integrated NIC,

replace system

board.

Replace diskette

drive.

Y

Fix or

replace

broken item.

Go to

“Flowchart

2.9—No

Operating System

(OS) Loading.”

N

Device

boots

properly?

Y

Done

Maintenance and Service Guide 2–25

Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard

Keyboard

not operating

properly.

Connect computer

to good external

keyboard.

N

Y

Reseat internal

keyboard

connector

(if applicable).

Keyboard
operating
properly?

Y

External

device

works?

Replace

system

board.

N

Replace internal

keyboard or

cable.

Y

Keyboard

Done Done

operating
properly?

2–26 Maintenance and Service Guide

N

Replace

system

board.

Troubleshooting

Flowchart 2.19—Nonfunctioning Pointing
Device

Pointing device

not operating

properly.

Connect computer

to good external
pointing device.

N

Y

Reseat internal
pointing device

connector

(if applicable).

Pointing device

operating
properly?

Y

External

device

works?

Replace

system

board.

N

Replace internal

pointing device

or cable.

Y

Done Done

Pointing device

operating
properly?

N

Maintenance and Service Guide 2–27

Replace

system

board.

Troubleshooting

Flowchart 2.20—No Network/Modem
Connection

No network

or modem

connection.

N

or modem jack

Y

N

NIC/modem

configured

Y

Disconnect all

power from

the computer

and open.

Network

active?

Digital

line?

in OS?

Y

N

Replace jack

or have jack

activated.

Connect

to nondigital

line.

Reload

drivers and

reconfigure.

N

Network

or modem

connection

working?

Replace

NIC/modem

(if applicable).

Y

Done

Reseat NIC/modem

(if applicable).

2–28 Maintenance and Service Guide

N

Network

or modem

connection

working?

Replace

system

board.

Y

Done

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a
reference for spare part numbers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the
computer serial number and model number located on the bottom
of the computer.

3

Serial Number Location

Maintenance and Service Guide 3–1

Illustrated Parts Catalog

3.2 Computer Major Components

Computer Major Components

3–2 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer Major Components

Spare Part

Item Description

1 Display assemblies (include display cable, wireless antenna boards,

and antenna cables)

Number

17-inch, WXGA+ Dual Lamp
17-inch, WSXGA+ with BrightView
17-inch, WXGA+ with BrightView

Refer to Section 3.3, “Display Assembly Subcomponents,” for

✎

display assembly internal component spare part number
information.

2 Switch cover (includes LED board and LED board

cable)

3 Keyboard assembly frame 403818-001

4 LED board (includes LED board cable) 408494-001

5 Keyboards

Belgium
Europe
France
French Canada
Germany
Greece
Israel
Italy
Korea
Latin America
The Netherlands
Norway

403809-A41
403809-021
403809-051
403809-121
403809-041
403809-151
403809-BB1
403809-061
403809-AD1
403809-161
403809-331
403809-091

Portugal
Saudi Arabia
Spain
Sweden and

Finland
Switzerland
Tu rk ey
The United

Kingdom
The United

States

408486-001
403797-001
403796-001

403817-001

403809-131
403809-171
403809-071
403809-B71

403809-111
403809-141
403809-031

403809-001

6 Top cover (includes TouchPad) 403822-001

Maintenance and Service Guide 3–3

Illustrated Parts Catalog

Computer Major Components

3–4 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

Bracket Kit, includes:

7

8 Speaker assembly 403825-001

9 Expansion port 2 bracket 407863-001

10 System board 407758-001

11 Optical drives

Display hinge support bracket
Not illustrated:
Optical drive bracket (also included with optical drive

spare part kits)
Hard drive bracket (also included with hard drive spare

part kits)
Expansion port 2 bracket
TouchPad bracket (also included with top cover spare

part kits)

(Continued)

Spare Part
Number

403816-001

DVD±RW and CD-RW Double Layer Combo Drive
with LightScribe

DVD±RW and CD-RW Double Layer Combo Drive
DVD/CD-RW Combo Drive

12 Fan/heat sink assembly (includes thermal paste) 407862-001

13 USB board (includes USB board and

USB board cable)

14 Optical drive connector board 408491-001

15 Processors (include thermal paste)

Intel Pentium M 21.7-GHZ
Intel Pentium M 2.0-GHz
Intel Pentium M 1.83-GHz
Intel Pentium M 66-GHz Dual Code

Maintenance and Service Guide 3–5

403807-001

403806-001
403805-001

408491-001

407763-001
407662-001
407661-001
407660-001

Illustrated Parts Catalog

Computer Major Components

3–6 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

16 ExpressCard assembly 403828-001

Plastics Kit 415692-001

Includes:
17a
17b
17c
17d

18 RTC battery 403819-001

19 Bluetooth® module (includes Bluetooth module cable) 397922-001

20 PC Card assembly 403835-001

21 Base enclosure 403824-001

ExpressCard slot bezel

PC Card slot bezel

Hard drive cover (includes 3 captive screws)

Memory/Mini Card module compartment cover (includes

2captivescrews)

Computer feet (not illustrated)

(Continued)

Spare Part
Number

22 Hard drives (include frame and connector)

7200 rpm, 100-GB 410197-001 5400 rpm, 120-GB

5400 rpm, 100-GB
5400 rpm, 80-GB

23 8-cell, 4.4-hour battery pack 403808-001

Maintenance and Service Guide 3–7

410198-001
407770-001
407847-001

Illustrated Parts Catalog

Computer Major Components

3–8 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

24 Mini Card modules

802.11a/b/g WLAN module for use in the countries

listed below. These countries are categorized as most

of the world (MOW) 1.

Antigua and

Barbuda
Argentina
Australia
Bahamas
Barbados
Brunei

802.11a/b/g WLAN module for use in the countries
listed below. These countries are categorized as
MOW 2.

Canada
Chile
Dominican

Republic
Guam
Guatemala
Hong Kong

Panama
India
Indonesia
Malaysia
Mexico
New Zealand

(Continued)

Spare Part
Number

407576-001

Paraguay
Saudi

Arabia
Ta iw an
The United

States
Vietnam

407576-002

Aruba
Austria
Azerbaijan
Bahrain
Belgium
Bermuda
Bulgaria
Cayman Islands
Columbia
Croatia
Cyprus
Czech Republic
Denmark
Egypt
El Salvador

Estonia
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lebanon
The

Philippines

Poland
Portugal
Romania
Russia
Serbia and

Montenegro
Singapore
Slovakia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
The Netherlands

Norway
Oman
Slovenia
South

Africa
Spain
Sri Lanka
Sweden
Switzerland
Tu rk ey
The United

Kingdom
Uzbekistan

Maintenance and Service Guide 3–9

Illustrated Parts Catalog

Computer Major Components

3–10 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

24 Mini Card modules

802.11a/b/g WLAN module for use in the countries
listed below. These countries are categorized as the
rest of the world (ROW).

China
Ecuador
Haiti

802.11b/g WLAN module for use in the following
countries:

Jordan
Israel

25 Memory modules (1 DIMM)

PC2-5300
1024 MB
512 MB

(continued)

Honduras
Pakistan
Per u

Kuwait
Thailand

409060-001
409059-001

Qatar
South Korea

United Arab

Emirates

PC2-4200
1024 MB
512 MB
256 MB

(Continued)

Spare Part
Number

407576-003

Uruguay
Venezuela

409250-004

Ukraine

407767-001
407766-001
403573-001

Maintenance and Service Guide 3–11

Illustrated Parts Catalog

3.3 Display Assembly Subcomponents

3–12 Maintenance and Service Guide

Display Assembly Subcomponent

Spare Part Number Information

Item Description

Display Plastics Kit

For use with Dual Lamp display assemblies
For use with non-Dual Lamp display assemblies

Includes:
1a
1b

■ Display bezel

■ Display enclosure

■ Display release latch actuator and hooks

(not illustrated)

Illustrated Parts Catalog

Table 3-2

Spare Part
Number

412269-001
403881-001

2 Display Hinge Kit

For use with Dual Lamp display assemblies

For use with non-Dual Lamp display assemblies

3 Display inverter boards:

For use with Dual Lamp display assemblies

For use with non-Dual Lamp display assemblies

4 Display Panel Kit (includes display panel cable)

For use with Dual Lamp display assemblies

For use with non-Dual Lamp display assemblies

5 Wireless Antenna Kit (includes cable and

transceivers)

Display Label Kit (not illustrated) 403887-001

Display Screw Kit (not illustrated), includes:

■ Phillips PM2.5×7.0 screws

■ Phillips PM2.5×5.0 screws

■ Rubber screw covers

412270-001
403884-001

412268-001
403831-001

412271-001
403885-001

403882-001

403886-001

Maintenance and Service Guide 3–13

Illustrated Parts Catalog

3.4 Plastics Kit

Table 3-3

Plastics Kit

Spare Part Number Information

Spare Part

Item Description

Plastics Kit, includes: 415692-001

1 Memory module/Mini Card module compartment cover

(includes 2 captive screws, secured by C-clips)

2 Hard drive cover (includes 3 captive screws, secured by C-clips)

3 Computer feet (6)

4 ExpressCard slot bezel

5 PC Card slot bezel

Number

3–14 Maintenance and Service Guide

3.5 Cable Kit

Illustrated Parts Catalog

Spare Part Number Information

Item Description

Cable Kit, includes: 403814-001

1 TouchPad cable

2 Modem cable

3 Bluetooth module cable

4 USB board cable

5 Power connector cable

Table 3 -4

Cable Kit

Spare Part
Number

Maintenance and Service Guide 3–15

Illustrated Parts Catalog

3.6 Mass Storage Devices

3–16 Maintenance and Service Guide

Table 3-5

Mass Storage Devices

Spare Part Number Information

Item Description

1 Hard drives (include frame and connector)

Illustrated Parts Catalog

Spare Part
Number

7200 rpm, 100-GB 410197-001 5400 rpm, 120-GB

2 Optical drives

DVD±RW and CD-RW Double Layer Combo Drive
with LightScribe

DVD±RW and CD-RW Double Layer Combo Drive
DVD/CD-RW Combo Drive

USB digital drive (not illustrated) 364727-001

5400 rpm, 100-GB
5400 rpm, 80-GB

410198-001
407770-001
407847-001

403807-001

403806-001
403805-001

Maintenance and Service Guide 3–17

Illustrated Parts Catalog

3.7 Miscellaneous (Not Illustrated)

Table 3 -6

Miscellaneous (Not Illustrated)

Spare Part Information

Spare Part

Description

Composite S-Video and audio cable 407939-001

DVB-T TV tuner 412475-001

DVB-T TV tuner antenna and adapter 412176-001

HP Mobile Remote Control 407313-001

Number

Remote TV tuner 407941-001 and

408479

RF cable 408485-001

RF input adapter 407940-001

USB infrared receiver 408483-001

Screw Kit (includes the following screws; refer to

Appendix C, “Screw Listing,” for more information on

specifications and usage)

■ Phillips PM3.0×4.0 screw

■ Phillips PM2.5×13.0 screw

■ Phillips PM2.5×9.0 screw

■ Phillips PM2.5×7.0 screw

■ Black Phillips PM2.5×6.0 screw

USB travel mouse 375269-001

USB digital drive 364727-001

Wired headset with volume control 371693-001

■ Silver Phillips PM2.5×6.0 screw

■ Phillips PM2.5×4.0 screw

■ Phillips PM2.0×4.0 screw

■ Slotted M1.5×9.0 screw

403813-001

3–18 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3 -6

Miscellaneous (Not Illustrated)

Spare Part Information

Description

Power supplies:

90-watt, PFC 408847-001

90-watt, non-PFC 408488-011

Power cords

For use in:

Australia 403811-011

Canada, French Canada, and the United States 403811-001

Denmark 403811-081

France, Germany, and Spain 403811-021

Israel 403811-BB1

Italy 403811-061

(Continued)

Spare Part
Number

Korea 403811-AD1

Switzerland 403811-111

The United Kingdom 403811-031

Maintenance and Service Guide 3–19

Illustrated Parts Catalog

3.8 Sequential Part Number Listing

Table 3 -7

Sequential Part Number Listing

Spare Part
Number Description

364727-001 USB digital drive

371693-001 Wired headset with volume control

375269-001 USB travel mouse

397922-001 Bluetooth wireless module (includes Bluetooth module cable)

403573-001 1 DIMM, PC-4200 256-MB memory module

403796-001 17-inch, WXGA+ with BrightView display assembly (includes

display cable, wireless antenna boards, and antenna cables)

403797-001 17-inch, WSXGA+ with BrightView display assembly (includes

display cable, wireless antenna boards, and antenna cables)

403805-001 DVD/CD-RW Combo Drive

403806-001 DVD±RW and CD-RW Double Layer Combo Drive

403807-001 DVD±RW and CD-RW Double Layer Combo Drive

with LightScribe

403808-001 8-cell, 4.4-hour battery pack

403809-001 Keyboard for use in the United States

403809-021 Keyboard for use internationally

403809-031 Keyboard for use in the United Kingdom

403809-041 Keyboard for use in France

403809-051 Keyboard for use in Germany

403809-061 Keyboard for use in Italy

403809-071 Keyboard for use in Spain

403809-081 Keyboard for use in Denmark

3–20 Maintenance and Service Guide

Table 3 -7

Illustrated Parts Catalog

Sequential Part Number Listing

Spare Part
Number Description

403809-091 Keyboard for use in Norway

403809-111 Keyboard for use in Switzerland

403809-121 Keyboard for use in French Canada

403809-131 Keyboard for use in Portugal

403809-141 Keyboard for use in Turkey

403809-151 Keyboard for use in Greece

403809-161 Keyboard for use in Latin America

403809-171 Keyboard for use in Saudi Arabia

403809-331 Keyboard for use in the Netherlands

403809-A41 Keyboard for use in Belgium

403809-AD1 Keyboard for use in Korea

(Continued)

403809-B71 Keyboard for use in Sweden and Finland

403809-BB1 Keyboard for use in Israel

403811-001 Power cord for use in the United States

403811-011 Power cord for use in Australia

403811-021 Power cord for use Internationally

403811-031 Power cord for use in the United Kingdom

403811-061 Power cord for use in Italy

403811-081 Power cord for use in Denmark

403811-111 Power cord for use in Switzerland

403811-AD1 Power cord for use in Korea

403811-BB1 Power cord for use in Israel

Maintenance and Service Guide 3–21

Illustrated Parts Catalog

Table 3 -7

Sequential Part Number Listing

Spare Part
Number Description

403813-001 Screw Kit

403814-001 Cable Kit

403815-001 Pad Kit

403816-001 Bracket Kit

403817-001 Switch cover (includes LED board and LED board cable)

403818-001 Keyboard assembly frame

403819-001 RTC battery

403822-001 Top cover (includes TouchPad)

403824-001 Base enclosure

403825-001 Speaker assembly

403828-001 ExpressCard assembly

(Continued)

403831-001 Display inverter board for use with non-Dual Lamp display

assemblies

403835-001 PC Card assembly

403881-001 Display Plastics Kit for use with non-Dual Lamp display

assemblies

403882-001 Wireless Antenna Kit

3–22 Maintenance and Service Guide

Table 3 -7

Illustrated Parts Catalog

Sequential Part Number Listing

Spare Part
Number Description

403884-001 Display Hinge Kit for use with non-Dual Lamp display

assemblies

403885-001 Display Panel Kit for use with non-Dual Lamp display

assemblies

403886-001 Display Screw Kit

403887-001 Display Label Kit

405936-001 90-watt PFC power adapter

407313-001 HP remote control

407316-001 512-MB SD Card memory module

407576-001 802.11a/b/g WLAN Mini Card module for use in the following

MOW 1 category countries:

Antigua and

Barbuda
Argentina
Australia
Bahamas
Barbados
Brunei
Canada
Chile

Dominican

Republic
Guam
Guatemala
Hong Kong
Panama
India
Indonesia

(Continued)

Malaysia
Mexico
New Zealand
Paraguay
Saudi Arabia
Ta iw an
The United States
Vietnam

Maintenance and Service Guide 3–23

Illustrated Parts Catalog

Table 3 -7

Sequential Part Number Listing

Spare Part
Number Description

407576-002 802.11a/b/g WLAN Mini Card module for use in the following

MOW 2 category countries:

Aruba
Austria
Azerbaijan
Bahrain
Belgium
Bermuda
Bulgaria
Cayman Islands
Columbia
Croatia
Cyprus
Czech Republic
Denmark
Egypt
El Salvador
Estonia
Finland
France

Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lebanon
The Philippines
Poland
Portugal
Romania
Russia
Serbia and

Montenegro
Singapore
Slovakia

(Continued)

Lithuania
Liechtenstein
Luxembourg
Malta
Monaco
The Netherlands
Norway
Oman
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Tu rk ey
The United

Kingdom

Uzbekistan

407576-003 802.11a/b/g WLAN Mini Card module for use in the following

ROW category countries:

China
Ecuador
Haiti
Honduras

407758-001 System board

407760-001 Intel Pentium M 66-GHz Dual Code processor

407761-001 Intel Pentium M 1.83-GHz processor

3–24 Maintenance and Service Guide

Pakistan
Peru
Qatar

South Korea
Uruguay
Venezuela

Table 3 -7

Illustrated Parts Catalog

Sequential Part Number Listing

Spare Part
Number Description

407762-001 Intel Pentium M 2.0-GHz processor

407763-001 Intel Pentium M 21.7-GHZ processor

407766-001 1 DIMM, PC2-4200 512-MB memory module

407767-001 1 DIMM, PC2-4200 1024-MB memory module

407770-001 5400 rpm, 100-GB hard drive (includes frame and connector)

407847-001 5400 rpm, 80-GB hard drive (includes frame and connector)

407862-001 Fan/heat sink assembly (includes thermal paste)

407863-001 Expansion port 2 bracket

407939-001 Composite S-Video and audio cable

407940-001 RF input adapter cable

407941-001 TV tuner remote

(Continued)

408479-001 TV tuner remote

408483-001 USB infrared receiver

408485-001 RF cable

408486-001 17-inch, WXGA+ Dual Lamp display assembly (includes

display cable, wireless antenna boards, and antenna cables)

408487-001 90-watt PFC AC adapter

408488-001 90-watt non-PFC AC adapter

408491-001 Optical drive connector board

408492-001 USB board (includes USB board and USB board cable)

408494-001 LED board (includes LED board cable)

409059-001 1 DIMM, PC2-5300 512-GB memory module

409060-001 1 DIMM, PC2-5300 1024-GB memory module

Maintenance and Service Guide 3–25

Illustrated Parts Catalog

Table 3 -7

Sequential Part Number Listing

Spare Part
Number Description

409250-004 802.11b/g WLAN Mini Card module for use in the following

countries:

Jordan
Israel
Kuwait

410197-001 7200 rpm, 100-GB hard drive (includes frame and connector)

410198-001 5400 rpm, 120-GB hard drive (includes frame and connector)

412175-001 DVB-T TV tuner

412176-001 DVB-T tuner antenna and adapter

412268-001 Display inverter board for use with Dual Lamp display

assemblies

412269-001 Display Plastics Kit for use with Dual Lamp display assemblies

Thailand
United Arab

Emirates

(Continued)

Ukraine

412270-001 Display Hinge Kit for use with Dual Lamp display assemblies

412271-001 Display Panel Kit for use with Dual Lamp display assemblies

414226-001 Fan assembly

415692-001 Plastics Kit

3–26 Maintenance and Service Guide

Removal and Replacement

This chapter provides essential information for proper and
safe removal and replacement service.

4.1 Tools Required

You will need the following tools to complete the removal and
replacement procedures:

■ Magnetic screwdriver

■ Phillips P0 screwdriver

4

Preliminaries

■ Flat-bladed screwdriver

■ Tool kit—includes connector removal tool, loopback plugs,

and case utility tool

Maintenance and Service Guide 4–1

Removal and Replacement Preliminaries

4.2 Service Considerations

The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.

As you remove each subassembly from the computer, place

✎

Plastic Parts

the subassembly (and all accompanying screws) away from
the work area to prevent damage.

Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.

Cables and Connectors

CAUTION: When servicing the computer, ensure that cables are

Ä

placed in their proper locations during the reassembly process.
Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.

4–2 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.3 Preventing Damage to
Removable Drives

Removable drives are fragile components that must be handled
with care. To prevent damage to the computer, damage to a
removable drive, or loss of information, observe the following
precautions:

■ Before removing or inserting a hard drive, shut down the

computer. If you are unsure whether the computer is off or
in hibernation, turn the computer on, and then shut it down
through the operating system.

■ Before removing a diskette drive or optical drive, ensure that

a diskette or disc is not in the drive and ensure that the optical
drive tray is closed.

■ Before handling a drive, ensure that you are discharged of

static electricity. While handling a drive, avoid touching the
connector.

■ Handle drives on surfaces covered with at least one inch of

shock-proof foam.

■ Avoid dropping drives from any height onto any surface.

■ After removing a hard drive, an optical drive or a diskette

drive, place it in a static-proof bag.

■ Avoid exposing a hard drive to products that have magnetic

fields, such as monitors or speakers.

■ Avoid exposing a drive to temperature extremes or liquids.

■ If a drive must be mailed, place the drive in a bubble pack

mailer or other suitable form of protective packaging and label
the package “FRAGILE: Handle With Care.”

Maintenance and Service Guide 4–3

Removal and Replacement Preliminaries

4.4 Preventing Electrostatic Damage

Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
silicon junctions.

A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.

An electronic device exposed to electrostatic discharge may not
be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then
degrade in the internal layers, reducing its life expectancy.

4–4 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.5 Packaging and Transporting
Precautions

Use the following grounding precautions when packaging and
transporting equipment:

■ To avoid hand contact, transport products in static-safe

containers, such as tubes, bags, or boxes.

■ Protect all electrostatic-sensitive parts and assemblies with

conductive or approved containers or packaging.

■ Keep electrostatic-sensitive parts in their containers until

the parts arrive at static-free workstations.

■ Place items on a grounded surface before removing items

from their containers.

■ Always be properly grounded when touching a sensitive

component or assembly.

■ Store reusable electrostatic-sensitive parts from assemblies

in protective packaging or nonconductive foam.

■ Use transporters and conveyors made of antistatic belts and

roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.

Maintenance and Service Guide 4–5

Removal and Replacement Preliminaries

4.6 Workstation Precautions

Use the following grounding precautions at workstations:

■ Cover the workstation with approved static-shielding material

(refer to

■ Use a wrist strap connected to a properly grounded work

surface and use properly grounded tools and equipment.

■ Use conductive field service tools such as cutters,

screwdrivers, and vacuums.

■ When fixtures must directly contact dissipative surfaces, use

fixtures made only of static-safe materials.

■ Keep the work area free of nonconductive materials such

as ordinary plastic assembly aids and Styrofoam.

■ Handle electrostatic-sensitive components, parts, and

assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

Table 4-2, “Static-Shielding Materials”).

■ Avoid contact with pins, leads, or circuitry.

■ Turn off power and input signals before inserting or removing

connectors or test equipment.

4–6 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.7 Grounding Equipment and
Methods

Grounding equipment must include either a wrist strap or a
foot strap at a grounded workstation.

■ When seated, wear a wrist strap connected to a grounded

system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To provide
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.

■ When standing, use foot straps and a grounded floor mat.

Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.

Other grounding equipment recommended for use in preventing
electrostatic damage includes:

■ Antistatic tape

■ Antistatic smocks, aprons, and sleeve protectors

■ Conductive bins and other assembly or soldering aids

■ Nonconductive foam

■ Conductive tabletop workstations with ground cords of

one megohm resistance

■ Static-dissipative tables or floor mats with hard ties to

the ground

■ Field service kits

■ Static awareness labels

■ Material-handling packages

■ Nonconductive plastic bags, tubes, or boxes

■ Metal tote boxes

■ Electrostatic voltage levels and protective materials

Maintenance and Service Guide 4–7

Removal and Replacement Preliminaries

Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.

Table 4 -1

Typical Electrostatic Voltage Levels

Relative Humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

A product can be degraded by as little as 700 V.

✎

Table 4-2 lists the shielding protection provided by antistatic
bags and floor mats.

Table 4-2

Static-Shielding Materials

Material Use Voltage Protection Level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

4–8 Maintenance and Service Guide

5

Removal and Replacement

Procedures

This chapter provides removal and replacement procedures.

There are as many as 109 screws, in 10 different sizes, that may
have to be removed, replaced, or loosened when servicing the
computer. Make special note of each screw size and location
during removal and replacement.

Refer to Appendix C, “Screw Listing,” for detailed information
on screw and nut sizes, locations, and usage.

Maintenance and Service Guide 5–1

Removal and Replacement Procedures

5.1 Serial Number

Report the computer serial number to HP when requesting
information or ordering spare parts. The serial number is
located on the bottom of the computer.

Serial Number Location

5–2 Maintenance and Service Guide

Removal and Replacement Procedures

5.2 Disassembly Sequence Chart

Use the chart below to determine the section number to be
referenced when removing computer components.

Disassembly Sequence Chart

Section Description

5.3 Preparing the Computer for

Disassembly

Battery pack 0

5.4 Hard Drive 3 loosened to remove the

5.5 Computer Feet 0

5.6 Memory Module 2 loosened to remove the

5.7 Mini Card Module 0

To prevent an unresponsive system and the display of a

Å

warning message, install only a Mini Card device
authorized for use in your computer by the governmental
agency that regulates wireless devices in your country. If
you install a device and then receive a warning message,
remove the device to restore computer functionality. Then
contact Customer Care.

# of Screws Removed

hard drive cover
4 to remove the hard drives
8 to remove the hard drive

frames

memory module/Mini Card
module compartment cover

5.8 RTC Battery 0

5.9 Optical Drive 1 to remove the optical drive

5.10 Switch Cover 5

5.11 Keyboard Assembly 2

Maintenance and Service Guide 5–3

2 to remove the optical drive
bracket

Removal and Replacement Procedures

Disassembly Sequence Chart

5.12 LED Board 4

5.13 Keyboard 5

5.14 Display Assembly 6 to remove the display

5.15 Top C o ve r 24

5.16 System Board 8

5.17 Bluetooth Module 2

5.18 Modem Cable 0

5.19 USB Board 0

(Continued)

assembly
6 to remove the display bezel
4 to remove the display panel
4 to remove each display

hinge
1 to remove the display

inverter

5.20 Speaker Assembly 2

5.21 Fan/Heat Sink Assembly 9

5.22 Processor 1 loosened

5.23 PC Card Assembly 2

5.3 Preparing the Computer for
Disassembly

Before you begin any removal or installation procedures:

1. Shut down the computer. If you are unsure whether the
computer is off or in hibernation, turn the computer on,
and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power cord.

5–4 Maintenance and Service Guide

Removal and Replacement Procedures

Battery Pack Spare Part Number Information

8-cell, 4.4-hour battery pack 403808-001

4. Remove the battery pack by following these steps:

a. Turn the computer upside down with the front

toward you.

b. Slide the battery pack release latch 1 to the left. (The

battery pack disengages from the computer.)

c. Lift the front edge of the battery pack 3 up and swing it

back to remove it.

Removing the Battery Pack

Reverse the above procedure to install the battery pack.

Maintenance and Service Guide 5–5

Removal and Replacement Procedures

5.4 Hard Drive

Hard Drive Spare Part Number Information

Hard drives (include frame and connector)

✎

7200 rpm, 100-GB 410197-001 5400 rpm, 120-GB

5400 rpm, 100-GB
5400 rpm, 80-GB

410198-001
407770-001
407847-001

1. Prepare the computer for disassembly (refer to Section 5.3).

2. Loosen the three black Phillips PM2.5×6.0 screws 1 that
secure the hard drive cover to the computer.

3. Lift the rear edge of the hard drive cover 2 and swing it up
and forward and remove it.

The hard drive cover is included in the Miscellaneous
Plastics Kit, spare part number 415692-001.

Removing the Hard Drive Cover

5–6 Maintenance and Service Guide

Removal and Replacement Procedures

4. Remove the two silver Phillips PM2.5×6.0 hard drive
retention screws 1 that secure the hard drives to the
computer.

5. Slide the hard drive 2 away from the hard drive connector.

6. Remove the hard drive from the hard drive bay 3.

Removing the Hard Drive

Maintenance and Service Guide 5–7

Removal and Replacement Procedures

7. Remove the four Phillips PM3.0×4.0 hard drive frame
screws 1 that secure the hard drive frame to the hard drive.

8. Lift the hard drive straight up 2 to remove if from the hard
drive frame.

Removing the Hard Drive Frame

Reverse the above procedure to reassemble and install the
hard drive.

5–8 Maintenance and Service Guide