HP Pavilion DV7T-6000, Pavilion dv7 Maintenance And Service Manual
HP Pavilion dv7 Notebook PC
Maintenance and Service Guide
© Copyright 2011 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, Athlon,
Phenom, Sempron, Turion, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel, Celeron, Core, and Pentium are
trademarks of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: January 2011
Document Part Number: 635468-002
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 9
Top ...................................................................................................................................... 10
Buttons ................................................................................................................... 10
Keys ...................................................................................................................... 11
Lights ..................................................................................................................... 13
TouchPad ............................................................................................................... 14
Display ................................................................................................................................. 15
Front ..................................................................................................................................... 16
Left side ................................................................................................................................ 17
Right side .............................................................................................................................. 18
Bottom .................................................................................................................................. 19
3 Illustrated parts catalog .................................................................................................. 20
Service tag ............................................................................................................................ 21
Computer major components ................................................................................................... 22
Display assembly subcomponents ............................................................................................. 29
Mass storage devices ............................................................................................................. 30
Miscellaneous parts ................................................................................................................ 31
Sequential part number listing .................................................................................................. 32
4 Removal and replacement procedures ............................................................................ 39
Preliminary replacement requirements ....................................................................................... 39
Tools required ......................................................................................................... 39
Service considerations ............................................................................................. 39
Plastic parts ............................................................................................. 39
Cables and connectors ............................................................................. 39
Drive handling ......................................................................................... 40
Grounding guidelines .............................................................................................. 40
Electrostatic discharge damage .................................................................. 40
v
Packaging and transporting guidelines ........................................ 42
Component replacement procedures ........................................................................................ 44
Service tag ............................................................................................................. 44
Computer feet ......................................................................................................... 45
Battery ................................................................................................................... 45
Optical drive .......................................................................................................... 46
Hard drive ............................................................................................................. 49
RTC battery ............................................................................................................ 52
Memory module ...................................................................................................... 53
WLAN module ........................................................................................................ 54
Keyboard ............................................................................................................... 56
Top cover ............................................................................................................... 60
Fingerprint reader board .......................................................................................... 64
Power button board ................................................................................................. 66
Display lid switch board .......................................................................................... 68
SD Card reader board ............................................................................................. 70
Bluetooth module .................................................................................................... 72
USB board ............................................................................................................. 74
Front speakers ........................................................................................................ 76
Power connector cable ............................................................................................ 78
System board ......................................................................................................... 79
Fan/heat sink assembly ........................................................................................... 82
Processor ............................................................................................................... 86
Optical drive cable ................................................................................................. 90
Rear speakers ......................................................................................................... 91
Subwoofer ............................................................................................................. 93
Display assembly .................................................................................................... 94
5 Setup Utility (BIOS) and System Diagnostics .................................................................. 102
Using Setup Utility ................................................................................................................ 102
Starting Setup Utility .............................................................................................. 102
Changing the language of Setup Utility .................................................................... 102
Navigating and selecting in Setup Utility .................................................................. 103
Displaying system information ................................................................................. 103
Restoring factory settings in Setup Utility ................................................................... 104
Exiting Setup Utility ............................................................................................... 104
Updating the BIOS ................................................................................................ 104
Determining the BIOS version .................................................................. 105
Downloading a BIOS update ................................................................... 105
Using System Diagnostics ...................................................................................................... 106
vi
6 Specifications ............................................................................................................... 107
Device specifications ............................................................................................................ 107
17.3-inch display specifications ............................................................................................. 108
Hard drive specifications ...................................................................................................... 109
7 Backup and recovery .................................................................................................... 110
Restore ............................................................................................................................... 110
Creating restore media ......................................................................................................... 111
Performing a system restore ................................................................................................... 112
Restoring using the dedicated recovery partition (select models only) ........................... 112
Restoring using the restore media ............................................................................ 113
Changing the computer boot order .......................................................................... 113
Backing up and recovering your information ........................................................................... 114
Using Windows Backup and Restore ....................................................................... 115
Using Windows system restore points ...................................................................... 115
When to create restore points .................................................................. 115
Create a system restore point ................................................................... 116
Restore to a previous date and time .......................................................... 116
8 Power cord set requirements ........................................................................................ 117
Requirements for all countries ................................................................................................ 117
Requirements for specific countries and regions ....................................................................... 118
9 Recycling ...................................................................................................................... 119
Battery ................................................................................................................................ 119
Display ............................................................................................................................... 119
Index ............................................................................................................................... 125
vii
viii
1 Product description
Category Description Computer
models
equipped with
an AMD
processor
Computer models
equipped with an
Intel processor
Product Name HP Pavilion dv7 Notebook PC √√
Processors AMD Athlon II N370 2.50-GHz processor (1.0-MB L2
cache, 1066-MHz FSB, 3.2-GT/
second, Dual Core, 35W)
√
AMD Athlon II P340 2.20-GHz processor (1.0-MB L2
cache, 1066-MHz FSB, 3.2-GT/
second, Dual Core, 25W)
√
AMD Athlon II P360 2.30-GHz processor (2.0-MB L2
cache, 1066-MHz FSB, 3.6-GT/
second, Dual Core, 25W)
√
AMD Phenom II N850 2.20-GHz processor (1.5-MB L2
cache, 1333-MHz FSB, 3.6-GT/
second, Triple Core, 35W)
√
AMD Phenom II P960 1.80-GHz processor (2.0-MB L2
cache, 1066-MHz FSB, 3.6-GT/
second, Quad Core, 25W)
√
AMD Phenom II P860 2.00-GHz processor (1.5-MB L2
cache, 1066-MHz FSB, 3.6-GT/
second, Triple Core, 25W)
√
AMD Phenom II P650 2.60-GHz processor (2.0-MB L2
cache, 1333-MHz FSB, 3.6-GT/
second, Dual Core, 25W)
√
AMD Phenom II N660 3.00-GHz processor (2.0-MB L2
cache, 1333-MHz FSB, 3.6-GT/second, Dual Core
35W)
√
AMD Phenom II N870 2.30-GHz processor (1.5-MB L2
cache, 1333-MHz FSB, 3.6-GT/
second, Triple Core, 35W)
√
AMD Phenom II N970 2.20-GHz processor (2.0-MB L2
cache, 1333-MHz FSB, 3.6-GT/
second, Quad Core, 35W)
√
1
Category Description Computer
models
equipped with
an AMD
processor
Computer models
equipped with an
Intel processor
AMD Turion II N570 2.70-GHz processor (2.0-MB L2
cache, 1066-MHz FSB, 3.6-GT/
second, Dual Core, 35W)
√
AMD Turion II N560 2.50-GHz processor (2.0-MB L2
cache, 1066-MHz FSB, 3.6-GT/
second, Dual Core, 35W)
√
Intel Quad Core i7-2820QM 2.30-GHz (turbo up to
3.10-GHz) processor (1600-MHz FSB, 8-MB L3 cache,
45W)
√
Intel Quad Core i7-2720QM 2.20-GHz (turbo up to
3.00-GHz) processor (1600-MHz FSB, 6-MB L3 cache,
45W)
√
Intel Quad Core i7-2630QM 2.00-GHz (turbo up to
2.90-GHz) processor (1600-MHz FSB, 6-MB L3 cache,
45W)
√
Intel Dual Core i7-2620M 2.70-GHz (turbo up to 3.40-
GHz) processor (1333-MHz FSB, 4-MB L3 cache, 35W)
√
Intel Dual Core i5-2540M 2.60-GHz (turbo up to 3.30-
GHz) processor (1333-MHz FSB, 3-MB L3 cache, 35W)
√
Intel Dual Core i5-2520M 2.50-GHz (turbo up to 3.20-
GHz) processor (1333-MHz FSB, 3-MB L3 cache, 35W)
√
Intel Dual Core i5-2410M 2.30-GHz (turbo up to 2.90-
GHz) processor (3-MB L3 cache, 35W)
√
Intel Dual Core i3-2310M 2.10-GHz processor (3-MB L3
cache, 35W)
√
Chipset ATI RS880M - AMD M880G with ATI Mobility Radeon
HD 4250
Northbridge: AMD RS880MD
Southbridge: AMD SB820M
√
Intel® HM65 Express chipset √
2 Chapter 1 Product description
Category Description Computer
models
equipped with
an AMD
processor
Computer models
equipped with an
Intel processor
Graphics Internal graphics: ATI Mobility Radeon™ HD 4250
graphics with 128-MB sideport memory (64MB×16 DDR3 800 @ 900 MHz)
Switchable discrete graphics:
●
AMD Pro (AMD Radeon HD 6650M) with 1024MB of discrete video memory (64-MB×16 DDR3
800 @ 900 MHz × 8 PCs); 128-bit M2 package
muxless switchable
●
ATi XT with 512-MB of discrete video memory (64MB×16 DDR3 800 @ 900 MHz × 4 PCs); 64-bit
M2 package muxless switchable
√
Internal graphics: Intel HD graphics
Switchable discrete graphics:
●
ATI XT Radeon HD 6770M M2 package with
1024-MB of discrete video memory (32-MB × 32
GDDR5 × 8 PCs, 5 Gbps); muxless, reserve space
for 2 GB VRAM
●
ATI XT Radeon HD 6490M M2 package with
1024-MB of discrete video memory (64-MB × 32
GDDR5 × 4 PCs, 5Gbps); maximum 1 GB VRAM,
muxless
√
Support HD decode, DX11, and HDMI √
Panel 17.3-in, high-definition+ (HD+), light-emitting diode
(LED), SVA BrightView (1600×900) display; typical
brightness: 200 nits
All display assemblies include 2 wireless local area
network (WLAN) antenna cables
Supports 16:9 ultra wide aspect ratio
Supports low-voltage differential signalling (LVDS)
Lighted logo on top bezel
√√
Memory 2 customer-accessible/upgradable memory module slots √√
Supports dual-channel memory √√
Supports up to 8192 GB of system RAM √√
DDR3/1333-MHz √√
3
Category Description Computer
models
equipped with
an AMD
processor
Computer models
equipped with an
Intel processor
Supports the following configurations:
●
8192-MB total system memory (4096×2)
●
6144-MB total system memory (4096×1 +
2048×1)
●
4096-MB total system memory (4096×1 or
2048×2)
●
3072-MB total system memory (2048×1 +
1024×1)
●
2048-MB total system memory (2048×1 or
1024×2)
√√
Hard drives Supports 6.35-cm (2.5-in) hard drives in 12.7-mm (.
50-in), 9.5-mm (.37-in), and 7.0-mm (.28-in)
thicknesses
√√
Customer-accessible √√
Accelerometer hard drive protection support √√
Supports up to 2 hard drives √√
Supports 160-GB solid-state drive (solid-state drive) √
Serial ATA √√
Supports 500 GB, 7200 rpm, 9.5 mm hard drive + 160
GB solid-state drive combination
√
Supports the following double hard drive configurations:
●
2 TB (1 TB, 5400 rpm, 12.7 mm × 2)
●
1500 GB (750 GB, 7200 rpm, 9.5 mm × 2)
●
1500 GB (750 GB, 5400 rpm, 9.5 mm × 2)
Supports the following double hard drive configurations:
●
1 TB, 5400 rpm, 12.7 mm
●
750 GB, 7200 and 5400 rpm, 9.5 mm
●
640 GB, 7200 and 5400 rpm, 9.5 mm
●
500 GB, 7200 and 5400 rpm, 9.5 mm
●
320 GB, 7200 and 5400 rpm, 9.5 and 7.0 mm
●
250 GB, 7200 rpm, 9.5 and 7.0 mm
√√
Optical drive Fixed √√
Serial ATA √√
4 Chapter 1 Product description
Category Description Computer
models
equipped with
an AMD
processor
Computer models
equipped with an
Intel processor
12.7-mm tray load √√
Supports Blu-ray Disc ROM with SuperMulti DVD±R/RW
Double-Layer Drive with LightScribe
√
Supports Blu-ray Disc R/RW with SuperMulti DVD±R/
RW Double-Layer Drive with LightScribe
√√
Supports DVD±RW Double-Layer LightScribe SuperMulti
Drive
√√
Supports zero-power optical drive √
Audio and video Dual array digital microphones with appropriate beam-
forming, echo-cancellation, noise-suppression software
√√
HD audio √√
Quad speakers √√
HP Beats audio √√
HP triple bass reflex subwoofer √√
HP TrueVision low-light HD VGA webcam (fixed, no tilt
with activity LED, 640×480 by 24 frames per second
√√
Ethernet Integrated 10/100/1000 network interface card (NIC) √√
Wireless Integrated wireless local area network (WLAN) options
by way of wireless module
√√
Two WLAN antennas built into display assembly √√
Support for the following WLAN formats:
●
Broadcom 4313 802.11B/G/N 1×1 WiFi
Adapter
●
Broadcom 4313 802.11B/G/N 1×1 WiFi and
2070 Bluetooth 2.1+EDR Combo adapter
(BT3.0HS ready)
●
Ralink RT3090BC4 802.11B/G/N 1×1 WiFi and
Bluetooth 2.1+EDR Combo adapter (BT3.0HS
ready)
●
Ralink 5390GN 802.11B/G/N 1×1 WiFi Adapter
√√
5
Category Description Computer
models
equipped with
an AMD
processor
Computer models
equipped with an
Intel processor
Support for the following WLAN formats:
●
Atheros AR9002WB-1NGB 802.11B/G/N 1×1
WiFi and Bluetooth 2.1EDR+ Combo Adapter
(BT3.0+HS ready)
●
Atheros 9285G 802.11B/G/N 1×1 WiFi Adapter
●
Realtek 8188BC8 802.11A/B/G/N 2×2 WiFi
and Bluetooth 3.0+HS Combo Adapter
●
Realtek 8188GN 802.11B/G/N 1×1 WiFi
Adapter
√
Support for the following WLAN formats:
●
Intel Centrino Advanced-N 6230
●
Intel Centrino Wireless-N 1000 WLAN module
●
Intel Centrino Wireless-N + WiMAX 6150
√
External media
card
Digital Media Slot supports the following digital card
formats:
●
MultiMediaCard
●
Secure Digital (SD) Memory Card
●
Secure Digital High Capacity Memory card
●
Secure Digital Extended Capacity Memory Card
√√
HP Multi-Format digital Media Reader support SD/
SDHC/SDXC with UHS104 support, MMC push-push
insertion and removal
√√
Ports
●
3-pin AC power
●
Audio-in (mono microphone)
●
Audio-out (stereo headphone)
●
HDMI version 1.4 supporting up to 1080p,
1920×1200 @ 60Hz and 1920×1200 @ 60Hz in
DVI mode
●
RJ-45 (Ethernet, includes link and activity lights)
●
USB 2.0 (3 ports)
●
VGA (Dsub 15 pin) supporting 2048×1536
external resolution @ 85 and 75 Hz, 1920×1200
external resolution @ 60Hz, hot plug and unplug
and auto-detection for correct output to wide-aspect
vs. standard aspect video
√√
6 Chapter 1 Product description
Category Description Computer
models
equipped with
an AMD
processor
Computer models
equipped with an
Intel processor
Keyboard/
pointing devices
Full-size, Dura-coat, island-style keyboard with full
numeric keypad
√√
TouchPad with multi-touch gestures, 2-finger scrolling,
and pinch-zoom enabled
√√
Taps enabled by default √√
Power
requirements
90W slim travel AC adapter with localized cable plug
support (3-wire plug with ground pin, supports 3-pin DC
connector)
65W slim travel AC adapter with localized cable plug
support (3-wire plug with ground pin, supports 3-pin DC
connector)
√√
120W slim travel AC adapter with localized cable plug
support (3-wire plug with ground pin, supports 3-pin DC
connector)
√
Support for the following batteries:
●
9-cell, 3.00-Ah (100-Wh) Li-ion battery
●
6-cell, 2.80-Ah (62-Wh) Li-ion battery
●
6-cell, 2.55-Ah (55-Wh) Li-ion battery
Supports fast charge
√√
Security Security cable slot
Fingerprint reader with Digital Persona software support
√√
Supports Intel AT-p Ready √
7
Category Description Computer
models
equipped with
an AMD
processor
Computer models
equipped with an
Intel processor
Operating
system
Preinstalled:
●
Windows 7 Home Basic
●
Windows 7 Home Premium
●
Windows 7 Professional
●
RedFlag
●
FreeDOS
√√
Serviceability End-user replaceable parts:
●
AC adapter
●
Battery
●
Hard drives (2)
●
Memory modules (2)
●
Optical drive
●
WLAN module
√√
8 Chapter 1 Product description
2 External component identification
9
Top
Buttons
Item Component Description
(1) Power button
●
When the computer is off, press the button to turn on
the computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●
When the computer is in Hibernation, press the
button briefly to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the
computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power
Options, or refer to the HP Notebook Reference Guide.
10 Chapter 2 External component identification
Item Component Description
(2) Web browser Opens a Web browser.
NOTE: Until you set up your Internet or network
services, this button opens the Internet Connection
Wizard.
(3) Fingerprint reader (select models only) Allows a fingerprint logon to Windows instead of a
password logon.
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with the b key, the esc key, or the num lk
key.
(3) Windows logo key Displays the Windows Start menu.
Top
11
Item Component Description
(4) b key Increases or decreases the Beats Audio bass settings.
Beats Audio is an enhanced audio profile that provides a
deep, controlled bass while maintaining a clear sound.
Beats Audio is enabled by default.
You can also view and control the bass settings through
the Windows operating system. To view and control the
bass properties:
●
Select Start > Programs > Beats Audio
Control Panel > Listening Experience.
– or –
●
Select Start > Control Panel > Hardware
and Sound > Beats Audio Control Panel >
Listening Experience.
(5) Windows applications key Displays a shortcut menu for items beneath the pointer.
(6) Integrated numeric keypad When the keypad has been enabled, the keys can be
used like an external numeric keypad.
(7) num lk key Enables/disables the integrated numeric keypad when
pressed in combination with the fn key.
(8) Action keys Execute frequently used system functions.
12 Chapter 2 External component identification
Lights
Item Component Description
(1) Caps lock light
●
White: Caps lock is on.
●
Off: Caps lock is off.
(2) Power light
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
(3) Mute light
●
White: Computer sound is on.
●
Amber: Computer sound is off.
(4) Wireless light
●
White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or
a Bluetooth device, is on.
●
Amber: All wireless devices are off.
(5) TouchPad on light
●
On: The TouchPad is on.
●
Off: The TouchPad is off.
(6) TouchPad off light
●
Off: The TouchPad is on.
●
On: The TouchPad is off.
(7) Fingerprint reader light (select models only)
●
White: The fingerprint was read.
●
Amber: The fingerprint was not read.
Top
13
TouchPad
Item Component Description
(1) TouchPad off light
●
Off: The TouchPad is on.
●
On: The TouchPad is off.
(2) TouchPad icon Turns the TouchPad on and off. Quickly double-tap the
TouchPad icon to turn the TouchPad on and off.
(3) TouchPad zone Moves the pointer and selects or activates items on the
screen.
(4) Left TouchPad button Functions like the left button on an external mouse.
(5) TouchPad on light
●
On: The TouchPad is on.
●
Off: The TouchPad is off.
(6) Right TouchPad button Functions like the right button on an external mouse.
14 Chapter 2 External component identification
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with
wireless local area networks (WLAN).
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures still photographs. To use the
webcam, select Start > All Programs > CyberLink
YouCam > CyberLink YouCam.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Display
15
Front
Item Component Description
(1) Speakers (2) Produce sound.
(2) Digital Media Slot Supports the following digital card formats:
●
MultiMediaCard
●
Secure Digital (SD) Card
16 Chapter 2 External component identification
Left side
Item Component Description
(1) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(2) External monitor port Connects an external VGA monitor or projector.
(3) HDMI port Connects an optional video or audio device, such as a
high-definition television, or any compatible digital or
audio component.
(4) RJ-45 (network) jack Connects a network cable.
(5) SuperSpeed USB ports (2) Connect optional USB 3.0 devices and provide
enhanced USB power performance.
NOTE: The SuperSpeed USB ports are also compatible
with USB 1.0 and 2.0 devices.
(6) Audio-in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
(7) Audio-out (headphone) jacks (2) Produce sound when connected to optional powered
stereo speakers, headphones, ear buds, a headset, or
television audio.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and Environmental
Notices.
NOTE: When a device is connected to a jack, the
computer speakers are disabled.
Left side
17
Right side
Item Component Description
(1) Power light
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
(2) Drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP ProtectSmart Hard Drive Protection has
temporarily parked the hard drive.
NOTE: For information on HP ProtectSmart Hard
Drive Protection, refer to the HP Notebook Reference
Guide.
(3) USB ports (2) Connect optional USB devices.
(4) Optical drive Reads and writes to an optical disc.
(5) Optical drive light
●
White: The optical drive is being accessed.
●
Amber: The optical drive is off.
(6) Optical drive eject button Ejects the optical disc.
(7) AC adapter light
●
White: The computer is connected to external power
and the battery is fully charged.
●
Amber: The battery is charging.
●
Off: The computer is not connected to external
power.
(8) Power connector Connects an AC adapter.
(9) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
18 Chapter 2 External component identification
Bottom
Item Component Description
(1) Integrated subwoofer Provides superior bass sound.
(2) Vents (7) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(3) Battery bay Holds the battery.
(4) Battery release latch Releases the battery from the battery bay, and releases
the hard drive/memory module compartment cover.
(5) Hard drive bay Holds the hard drive and wireless LAN (WLAN) device,
and contains the memory module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact technical support
through Help and Support.
Bottom
19
3 Illustrated parts catalog
20 Chapter 3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag. [When ordering parts or requesting information, provide the
computer serial number and model description provided on the service tag.]
Item Description Function
(1) Product name: This is the product name affixed to the front of the
computer.
(2) Serial number (s/n): This is an alphanumeric identifier that is unique to
each product.
(3) Part number/Product number (p/n): This number provides specific information about the
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(4) Warranty period: This number describes the duration of the warranty
period for the computer.
(5) Model description: This is the alphanumeric identifier needed to locate
documents, drivers, and support for the computer.
Service tag
21
Computer major components
22 Chapter 3 Illustrated parts catalog
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